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your magazine, your business, your capricorn
April 2015
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Capricorn Convention
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CLIPSAL 500
2015 RECAP
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SINGAPORE
GRAND PRIX
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30 april - 7 may 2016
CAPRICORN IGNITION APRIL 2015 1
CAPRICORN news
The results are in Capricorn
Member Satisfaction Survey
As part of our commitment to continuous improvement for our Members,
late last year Capricorn commissioned TKP – a leading independent market
research company - to conduct a significant research project on our behalf.
Making it
Easier in 2015
Welcome to the April edition of Ignition.
As part of our commitment to continuous
improvement for our Members, we look
2,240 Members from both Australia and New Zealand took part in an
online survey – if you were one of them, we thank you very much for your
participation.
The aims of the survey were to understand Capricorn's strengths and
at the results from the Capricorn Member
weaknesses, and to use this Member feedback to guide improvements as
Satisfaction Survey which was conducted
we move forward.
late last year. We were happy to see
satisfaction scores in positive territory
and we would like to thank those who
Feedback was provided by Members across a wide range of aspects, giving
participated in the survey as your feedback
us a good understanding of where we sit today and what we need to focus
will be used for future improvements.
on in the future to improve Member satisfaction.
Member s once again enjoyed the
atmosphere of the Clipsal 500 in Adelaide
Overall, Capricorn Member satisfaction scores were in positive territory,
from the Capricorn VIP Villa. The racing
with many Members telling us that we are fully meeting or exceeding their
was action packed and those in attendance
expectations. We were also pleased to see high levels of recommendation.
were treated to a weekend of exciting racing
and entertainment. Clipsal 500 is certainly
becoming one of the standout events on the
Immediate priorities have been identified in the following areas:
Capricorn calendar.
•Access to more networking opportunities and events
Capricorn Members and Preferred Suppliers
•More frequent visits by Area Managers
enjoyed the 2015 New South Wales Dinner
•Helping all Members to feel a part of Capricorn, and to help them
and Display held at the Sydney Hilton. These
events continue to grow in popularity each
year which highlights the strength of the
Capricorn co-operative model.
Our feature article this month looks at
the growth in popularity of the Singapore
Formula One Grand Prix which has been
dubbed, the “Monaco of the Orient”. Our
travel feature takes a look at skiing holidays
maximise the value that comes with membership
•Risk protection and insurance services
Capricorn is a Member based organisation. The willingness of so many to
provide feedback demonstrates high levels of engagement and commitment
amongst our Members. Capricorn's commitment is to make the best use of
this feedback for future improvements.
in New Zealand and some fantastic package
offers that are available.
As always at Capricorn, we continue to work
hard to ensure the service and benefits of
your membership meet your expectations.
These are certainly exciting times for
Capricorn and I look forward to continued
success.
Warmest regards,
Greg Wall
Group CEO
For the best
interests of
our members
2 CAPRICORN IGNITION APRIL 2015
CONTENTS
2
CEO Message
2
Satisfaction Survey
3
Supplier Awards
3
Events Calendar
4
Clipsal 500 Recap
5
CRS Feature
6-7
Singapore GP Feature
8-9
NZ Ski Holiday 2015
10
Member Rides
11
Member Profiles
12-13
Supplier Profiles
14
TaTBiz
15
NSW Dinner & Display
15
Autodata
16
CRS Advert
17
Classifieds
18
Bonus Reward Points
19
Fun Zone
Million Dollar
Preferrerd Supplier
Australian Business
Award Winner 2014
This month we celebrate the achievement of one of
Congratulations to Capricorn Preferred Supplier,
our Capricorn Preferred Suppliers who is the latest to
Mordialloc Auto Salvage who were recently presented
attain the prestigious Million Dollar Preferred Supplier
with a Gold Award Excellence in Customer Service at
Award. These awards are presented to Preferred
the Australian Business Quality Awards.
Suppliers who reach million dollar milestones in total
Gold Awards are presented to businesses that score
Capricorn sales.
90% or higher in their nominated category and are
A C ap r ic o r n P r e f e r r e d Sup p lie r s in c e 20 0 6,
the most prestigious of the awards presented.
Momentum have been providing Capricorn Members
Mordialloc Auto Salvage have been established since
with competitively low rates on all their energy
requirements. Momentum operate throughout South
Australia, and New South Wales. Mark Wilson was
on hand to present the $1 Million Preferred Supplier
Award to Bhardwaj Sandeep and Tom Little who gladly
accepted on behalf of Momentum.
It is great to see Capricorn Preferred Suppliers
1964. The business specialises in Subaru, Suzuki,
Nissan Pulsar and Holden Barina salvaging.
Customer service is an area in which most businesses
strive for excellence so it is fantastic to see one of our
own Capricorn Preferred Suppliers being presented
with this prestigious award.
reaching these outstanding milestones. Their
continued hard work and determination serves as an
inspiration for all of us.
2014 WINNER
EVENTS CALENDAR
Western Australia
Queensland
National
7 May 2015
• Busselton Member Night
1 May 2015
• Queensland Golf Classic
South Australia
Victoria
30 April - 7 May 2016
• Capricorn Convention
San Diego
17 April 2015
• SA Golf Day
30 April 2015
• Women in Business
22 April 2015
• Whyalla Member Night
All bookings will receive email confirmation. Please check these details carefully and advise
of any amendments or if you have not received confirmation before the event.
To register for a Capricorn event, visit www.capricorn.coop and click ‘members/suppliers’
then ‘events’ to download a registration form. For further information please call our events
team on 1800 327 437 or email [email protected]
CAPRICORN IGNITION APRIL 2015 3
Clipsal 500
Adelaide 2015
Adelaide's Clipsal 500, a round of the V8 Supercar
Championship Series, is one of Australia's largest domestic
motor sport events.
The 2015 event didn’t disappoint and things went as well as
ever in the Capricorn VIP Villa with all of the 54 in attendance
thoroughly enjoying four days of racing and entertainment.
Crowds also enjoyed the main concert attraction, Cold Chisel
whilst Justice Crew and Spiderbait also performed. With all of
this excitement and entertainment, it was no surprise record
crowd numbers were reached for the event.
Capricorn Members and Preferred Suppliers were treated to a
pit tour on Saturday and Sunday thanks to Valvoline and Garry
Rogers Motor Sport. Team owner, Garry Rogers, along with
drivers, Scott McLaughlin and David Wall, made themselves
available to attend the Capricorn VIP Villa, sign autographs
and chat with attendees.
Race 1 saw Jamie Whincup take out the honours with Chaz
Mostert and Fabian Coulthard taking out the minor places.
Race 2 was action packed with Fabian Coulthard narrowly
beating James Courtney whilst Craig Lowndes took third
place. James Courtney took out the final race of the day
whilst Shane Van Gisbergen and Garth Tander came in second
and third respectively. The Garry Rogers Motorsport Team
had a respectable weekend finishing in the top twenty in all
three races with Scott McLaughlin breaking into the top ten
in Race 2.
It was certainly another action packed weekend for those
in attendance and another fantastic Capricorn event. The
Clipsal 500 event is fast becoming a highlight on the Capricorn
calendar. Be sure to keep an eye out for Clipsal 500 2016!
4 CAPRICORN IGNITION APRIL 2015
PROVIDING YOU ACCESS TO THE
INSURANCE YOU NEED
Building the Team: National Broking
Manager, Schuyler Elia
Working with Suppliers too
CIS services are also available for Capricorn’s
Capricorn
Risk
Services
are
happy to introduce
S c huyle r E lia a s
the new National
Broking Manager,
Capricorn Insurance
Services (CIS). With
over 29 year s of
experience as an
Schuyler Elia
Preferred Suppliers. We have access to specific
insurers and products that are designed for the motor
trades industry.
The CIS difference?
1. Premiums earn reward points
As a Member, your premiums can be paid directly
through your Capricorn account. You will have the
option to pay in monthly instalments or in an annual
lump sum. Just like any other payment, you will earn
insurer and a broker,
Capricorn reward points.
Schuyler brings a
2. We understand your business
wealth of knowledge
As a part of Capricorn, CIS was developed with
to the role including
relationships with
industry groups and associations across Australia.
“I am excited to join Capricorn, giving me the
Capricorn Members and Suppliers in mind. We use
our experience and understanding of your business
to make sure we provide the cover and service you
need without charging you for what you don’t.
opportunity to help members obtain the level of
3. An Account Manager that you know
cover and service that they need. My team and I
The CIS business has a network of dedicated
look forward to providing additional insurance and
Risk Account Managers that can come to you for
risk management services to support our members,
personalised service. They help you to collect the
delivering on the promise of the Capricorn group.”
right information, obtain a quote and guide you
What does CIS do?
through the process allowing you to focus on your
CIS provides a comprehensive and cost-effective risk
business.
advisory and insurance broking service for Capricorn
How to contact us: Through Capricorn
members providing access to products currently not
Risk Services
available through Capricorn Mutual such as Workers
Compensation.
If you would like a quote or want to find out more,
We want to be your first choice for all your insurance
Manager.
needs. Whether it is your personal assets or your
livelihood, we advise, guide & support you with a One
Stop solution. Through your Risk Account Manager we
offer a seamless service so you don’t have to spend
time talking to insurers
Schuyler said “We provide an added benefit to the
existing member services by offering access to other
insurance markets through the trusted Capricorn
contact your local Capricorn Risk Services Account
Products sold through Capricorn Risk Services Pty Ltd are: (i)
discretionary risk protection products issued by Capricorn Mutual
Ltd; and (ii) general insurance products issued by a range of insurers
and brokered through Capricorn Insurance Services Pty Ltd. Before
deciding to acquire any product you should consider the Product
Disclosure Statement available from Capricorn Risk Services Pty
Ltd to see if the product is appropriate for you.
Capricorn Risk Services Pty Ltd (ABN 91 111 632 789) is a corporate
Authorised Representative (No. 324456) of Capricorn Mutual Ltd
(AFSL 230038) and Capricorn Insurance Services Pty Ltd (ACN 154
801 377) (AFSL 435197).
brand."
RISK SERVICES
CAPRICORN IGNITION APRIL 2015 5
the monaco of the orient
SingaporeGrandPrix
By Paul Marinelli
In just seven years, the Singapore Grand Prix has
world’s media as evidence of radio conversations
become the Monaco of the Orient, one of the “must
coupled with the driver’s own testimony became
attend” Formula One events of the year by all of the
unearthed following the race. This became one
sport’s major movers and shakers, their sponsors
of the worst cases of cheating ever seen in major
and the world’s media. This tiny country introduced
sports history.
the spectacular concept of night racing to Formula
The 2010 Singapore Grand Prix was an absolute
One, creating a new and exciting chapter in the
edge of your seat nail-biter as for almost the entirety
sport’s six decade history.
of the race, Spain’s Fernando Alonso, at the time
The Singapore Grand Prix has also delivered several
a Ferrari driver, and Germany’s Sebastian Vettel
outstanding Formula One battles coupled with more
(at the time with Red Bull Renault) battled wheel
than its fair share of high level drama over the past
to wheel for the victory throughout the race. It
seven years. Let’s take a walk through some of the
was Alonso who won the Singapore showdown, by
most memorable Singapore slings.
just two tenths of a second ahead of Vettel. The
Who could forget Singapore’s debut as part of the
Singapore crowd’s standing ovation for both drivers
Formula One global circus in 2008? Yes it was an
on the cool down lap said it all for the stunning night
incredible success as the first ever Formula One
street fight that these two incredibly talented world
night race, but it also was the scene of a major
champions had endured.
sporting scandal that would rock the sport to its
Sadly, Singapore would not become a highlight of
core, cause a global media furore and end the
seven time world champion Michael Schumacher’s
Formula One careers of a driver, team principal and
career. From his three races at the Marina Bay
team engineer in one fell swoop.
Street Circuit, he only gained one 13th place finish.
On Lap 14 of the 2008 Singapore Grand Prix,
The 2011 race showcased a major mistake by the
the Renault team “encouraged”
their second driver, Nelson Piquet
Junior, to deliberately crash his
car. After repeated radio calls
of “we are at lap 14”, “we have
to get it done” and other coded
remarks, the Brazilian racer then
inexplicably slammed his Renault
into a concrete wall. This enabled
his team mate, Fernando Alonso, to
have an unimpeded run to the finish
as his closest rivals pitted in line
with the Safety Car period caused
by this pre-planned, conceived and
executed “accident”. The incident
was nicknamed “Crashgate” by the
6 CAPRICORN IGNITION APRIL 2015
German ace, when for no apparent reason, the
a lift back to the pits. The full house of Singapore
Mercedes-Benz driver managed to crash directly into
Grand Prix fans loved it, cheering them on and taking
the rear of Sergio Perez in his Sauber, earning him
thousands of happy snaps as they slowly made
a severe reprimand from the race stewards. Then
their way around the circuit. Unfortunately, the race
in the following year, in almost a carbon copy of the
stewards weren’t as appreciative of this somewhat
incident from the year before, Schumacher’s Silver
gentlemanly gesture and both drivers were issued
Arrow rammed into the rear of Jean-Eric Vergne’s Toro
with serious reprimands.
Rosso, Schumacher’s car pointing directly skyward
The 2014 Singapore Grand Prix was the 14th round
as carbon fibre debris flew through the air.
of the Formula One World Championship and the
It would be another superb German, Sebastian Vettel,
Mercedes versus Mercedes battle at the front
who became the most successful driver to compete
continued in full swing. British racer Lewis Hamilton
at the Marina Bay Street circuit over the past seven
scored his third Singapore pole position by a mere
years, with three Singapore victories to his credit.
7/1000ths of a second from his gutted German team
Another memorable Singapore moment took place
mate, Nico Rosberg. Hamilton went on to dominantly
after the chequered flag had fallen on the 2013 race.
win, his second victory in Singapore (his first was
Australian racer Mark Webber’s engine gave up during
in 2009), ahead of the Red Bull duo of Vettel and
the final stages and he was stranded on the track
outstanding young Australian driver Daniel Ricciardo,
when second placed Ferrari driver Fernando Alonso
in one of his few finishes behind the four time world
pulled up on his cool down lap to give the Aussie
champion last year.
Singapore turns 50 in 2015!
Singapore celebrates its 50th Birthday in 2015, making
public transport system is incredibly efficient, low cost
it a great year to visit this impressive nation. Singapore
and easy to use. Singaporeans are extraordinarily
is one of the cleanest and safest cities in the world,
welcoming of visitors and the city offers excellent
with a predominantly humid climate. The city is full
value for money, particularly for taxi travel. As all
of restaurants offering cuisine that reflects the entire
track activity at the Marina Bay Circuit takes place at
Asian region, along with many others, displaying the
night, the concept of sleeping during the day becomes
country’s longstanding status as a leading international
a distinctive and fun part of a visit to this Grand Prix,
trading port. The city offers accommodation of all
which takes place from November 17 to 20 this year.
types from the ultra-exclusive Marina Bay Sands
Fantastic shopping and tourist attractions such as
Resort, complete with a spectacular infinity edged
Sentosa Island and Universal Studios make it a fun
rooftop pool, to quaint and comfortable city centre
holiday destination for couples and families alike.
hotels. Everything is close by in Singapore and the
Paul Marinelli travels to the Singapore Grand Prix with Singapore Airlines
CAPRICORN IGNITION APRIL 2015 7
New Zealand
Ski Holiday
A skiing holiday in New Zealand offers breathtaking
scenery, arguably the longest ski season in Australasia
and one of the most affordable holidays for all. A winter
ski holiday is great fun for the entire family and in New
Zealand there is something for everyone, from the most
avid skier and snowboarder to children and beginners.
2015
South Island
The South Island is home to the magnificent Southern
Alps. This wonderful mountain range dominates the
landscape and is home to a host of ski fields including
Mt Hutt which is located at the foot of the Alps. Mt Hutt
is renowned for its laid back kiwi vibe. The breathtaking
Whilst winter sports may be similar in nature, there are
views on a clear day stretch across the Canterbury Plains
distinct differences to ski holidays in the North and South
all the way from the Pacific Ocean to Aoraki Mt Cook.
Islands of New Zealand.
North Island
Tongariro National Park is New Zealand’s oldest National
Park and a dual World Heritage area where the snowcapped Mt Tongariro, Mt Ruapehu (an active volcano) and
Mt Ngauruhoe rise majestically from the central volcanic
plateau.
Renowned as one of the Southern Hemisphere’s premier
winter destinations, Queenstown - further south - is a
haven for winter sport enthusiasts as well as those who
just love the après ski lifestyle. There are two key ski
fields nearby - The Remarkables and Coronet Peak - and
the likes of Treble Cone, and Cardrona are a short drive
away nearer to Wanaka. Whilst the character of each field
is very different, they are all framed against stunning
The National Park is a truly unique place to visit. The
scenic backdrops. Both Queenstown and Wanaka provide
combination of magnificent tussock mountain scenery
an ideal base for your New Zealand winter ski holiday.
and plentiful, reliable snow falls makes the National Park
From these bases, other world famous natural attractions
a buzzing hub of activity over the winter months for ski
including Milford Sound and Fox Glacier are only a short
and snowboard enthusiasts from around New Zealand and
trip away.
the world. The village within the park is more attuned to
the wilderness and adventure activities as opposed to a
buzzing nightlife.
Capricorn Travel has some fantastic New Zealand
winter holiday packages available for 2015 through
Kirra Holidays. To take advantage of these exclusive
Visitors are here for a good time, discovering the secrets
offers, contact the Capricorn Travel team and plan your
of the volcanic wilderness and experiencing adventure
adventurous New Zealand winter escape today.
in a myriad of forms. Once in the town of National Park,
there are plenty of local shuttles to get you to and from
the Whakapapa or Turoa ski areas or hire a car and some
chains and drive yourself up! Car hire options are available
in the package offers on the opposite page.
8 CAPRICORN IGNITION APRIL 2015
You can even use your Capricorn Reward Points to offset
the cost!
PACKAGE OFFERS
5 Day Snow Getaway
$519 per person (twin share)*
•4 nights’ accommodation at Rydges Queenstown in a superior
lake facing room**
•2 day Queenstown Superpass
•Return transfers from Queenstown Airport
•Return mountain transfers
Valid for travel 01 June 2015 – 06 Oct 2015
Surcharge applies 01 Jul – 06 Oct 2015
Free night valid for travel 11 – 30 June & 01 Sep – 06 Oct 2015
*Airfares not included.
**Includes up to one night free accommodation.
7 Day New Zealand Escape
$587 per person (twin share)*
•6 nights’ open dated accommodation vouchers to use at 3 star
Golden Chain blue pass motels across New Zealand
•6 days Budget car hire (CDAR)
Valid for travel 01 May 2015 – 30 Sept 2015
*Airfares not included.
12 Day Winter Explorer
$779 per person (twin share)*
•12 days motorhome hire in an Alpha 2 berth motorhome**
•3 day Queenstown Superpass, valid at both Coronet Peak and
The Remarkables ski fields
•Milford Sound Nature Cruise
Valid for travel 07 June 2015 – 20 Sept 2015
Valid for travel 25 June 2015 – 20 Sep 2015
*Airfares not included.
**Includes three days motorhome hire free.
* General Terms & Conditions: Prices are correct as at 20 Jan 2015. All prices are based on per person,
twin share travel in June 2015. Valid for new bookings made by 31 May 2015. Not valid in conjunction
with any other offers. All prices exclude airfares, taxes, visas, insurance and compulsory payments
to third parties. Prices and offers are subject to availability and change, seasonal surcharges may
apply. All discounts have been applied to the advertised prices. Travel insurance is recommended.
7 DAY NEW ZEALAND ESCAPE: All normal Budget car rental conditions apply. 12 DAY WINTER
EXPLORER: All normal Alpha conditions apply. Bookings are subject to availability and to Capricorn
Travel's terms and conditions, which are available at www.capricorn.coop/Terms_Conditions
Contact Capricorn Travel today for more information.
1800 655 077 | [email protected]
www.capricorn-travel.com.au
Capricorn Travel Australia Pty Ltd / ATAS Accreditation No: A10552 | ACN 008 926 645
CAPRICORN IGNITION APRIL 2015 9
Member's Ride
autodelta raLT RT4
RACE CAR
This month's Member's Ride comes to us from Leon
Alan Jones, Nelson Piquet, Keke Rosberg, Niki Lauda,
Magistro and the team at Autodelta in Malaga, Western
Nigel Mansell and the great Ayrton Senna.
Australia. It is a ride that is steeped in history and comes
from coveted racing pedigriee.
Ralt race cars are predominately powered by a 1.6 litre,
4 cyl Ford Cosworth BDA engine which produce around
This classic Ralt RT4 is raced regularly by Leon himself
220 bhp (164 kW; 223 PS). Given the extremely light
at the Barbagallo Raceway in Western Australia.
weight body and chassis of the Ralt, this configuration
The Ralt company was a specialist manufacturer of
propels it around the track at break neck speed
single seater racing cars founded by ex-Jack Brabham
The Ralt RT4 is a very unique race car and one that
associate, Ron Tauranac, after he sold out his interest
is steeped in racing history. We are certain that Leon
in Brabham to Bernie Ecclestone.
and the team at Autodelta thoroughly enjoy driving this
The first Ralt race car to be produced was the RT1
historic race car.
which dominated various racing classes between 1975
If you think your ride has what it takes to be published
and 1978. Following the RT1 was the RT2 and RT3 race
in the Ignition magazine, please email your details to the
cars which were used in Formula Two and CanAm series
editor at [email protected]. Ensure you include
races. Leon's car, the RT4, was developed in the 1980's
the subject line as 'Member's Ride'. We look forward to
and was the car of choice in the Australian Formula 1
featuring your ride!
and Formula Mondial classes during
the early to mid-1980's.
Roberto Moreno used an RT4 to
win the Australian Grand Prix in
1981, 1983, and the final Australian
Grand Prix in 1984 before it became
a round of the Formula One World
Championship in 1985. Alain Prost
also used an RT4 to win the 1982
Australian Grand Prix. Other F1
drivers to drive a Ralt RT4 included
Jacques Laf fite and Andrea de
Cesaris, as well as World Champions
10 CAPRICORN IGNITION APRIL 2015
At Capricorn, we never lose sight of the
fact that we exist for, and because of, our
Members. We put the spotlight on two of
your fellow Members.
Member Profiles
auto response
How did you first hear about Capricorn?
Capricorn was recommended to us by another business.
How has being a Member benefited your business?
It saves us so much time in the office by having everything come
through on the one statement. We also love having instant credit
and access to top name Preferred Suppliers.
How do you use your Reward Points?
We use our points to pay off our account as well as pay for our
attendance at Capricorn events.
Have you attended any Capricorn events?
We regularly attend the WA Dinner & Display as well as tradeshows
in our area.
Do you use any other Capricorn services?
mechanical workshop, stratton WA
2 Employees
8 Yrs in operation
7 yrs as a Capricorn Member
We use the Purple Pages. They are easy to use and all of our Preferred
Suppliers are right there in front of us.
What is a recent business achievement?
In addition to hiring more staff and purchasing new equipment, we
won a tender to become an Authorised Vehicle Inspection Station.
My Capricorn membership means…
A tip (technical or otherwise) you would like to share?
One statement, a large number of Preferred Suppliers on hand,
Always be honest and keep ahead of the game by attending training
rewards, great events and ongoing support.
and keeping up to date with technology.
What is the best thing about being in the automotive industry?
It is always challenging, which makes for an interesting career.
suspension specialist, bayswater WA
8 Employees
26 Yrs in operation
12 Yrs as a Capricorn Member
wilkinson suspension
centre
How did you first hear about Capricorn?
We knew about Capricorn for some time before we become
Members and we are so happy that we finally decided to join up.
How has being a Member benefited your business?
It has been extremely beneficial for us when we need to access
genuine parts for insurance companies and locating parts that
aren't our regular suspension items.
How do you use your Reward Points?
We are looking at putting some of our points towards taking a well
deserved holiday.
Have you attended any Capricorn events?
We have attended the Dinner & Display evenings in the past and
they were a great way of catching up with other Members in a
relaxed setting.
Do you use any other Capricorn services?
The Purple Pages directory is something that we use all the time
and find it very handy, quick and easy to use.
A tip (technical or otherwise) you would like to share?
Forums are a personal opinion, not a professional recommendation
,so always be honest.
What is the best thing about being in the automotive
industry?
A recent business achievement?
Noticing repeat business and satisfied clients with smiles on their
We are a family run business that has been operating for over 26
faces.
years and having a team of passionate motor enthusiasts working
My Capricorn membership means...
together from the same family is quite an achievement.
We save time and money and who wouldn't want that?!
CAPRICORN IGNITION APRIL 2015 11
Supplier Focus
Location: Morley, WA
new capricorn preferred supplier
www.a1locksmiths.com.au
Zones Serviced
metro wa
Ray and Lesley's team of Police licensed, qualified tradesmen and professional
office staff are available both from the workshop and mobile 24 hours, 7 days a
week to repair and replace locks of all descriptions. Ray is also a qualified Master
Locksmith and Mechanical Fitter.
DISTRIBUTION CHANNEL/AREAS
A1 Locksmiths offer services throughout the WA metro area from Yanchep to
Mandurah. They will visit country customers however, they can do a lot via post.
PRODUCTS/SERVICES
A1 Locksmiths provide a range of services for home, commercial and automotive
requirements including remote keys and proximity keys, cutting and programming,
installation and recodes of all auto locks, domestic and commercial security, safes
or padlocks and restricted systems.
The company also specialise in eproming of vehicle computers, and keep up with
new developments in this area.
A1 locksmiths
WHAT BENEFITS DO YOU OFFER CAPRICORN MEMBERS?
Capricorn Members receive fast professional service at competitive prices. A1
Locksmiths have nine mobile service vans on the road with the latest diagnostic
BACKGROUND
tools on board. Five dedicated office staff quote for customer insurance work.
A1 Locksmiths is a long standing family owned and operated
The company have five workshop staff for in-house work, a workshop manager,
business, operating for over 25 years throughout the Perth
and two service managers.
metropolitan area. Initially starting as a husband and wife team,
Ray and Les have grown the business to 19 employees.
Zagame Automotive Group
BACKGROUND
Location: Multiple locations, melbourne, VIC
4 years as a Capricorn PREFERRED Supplier
DISTRIBUTION CHANNEL/AREASwww.zag.com.au
Zones Serviced
vic & tas
The Zagame brand continues to grow its passion for things that move. As
the Victorian custodian for some of the world’s most premium marques
and vehicles, the Zagame portfolio provides customers in Victoria and
Tasmania with a world class automotive experience. The Zagame family
are dedicated to automotive excellence, forever striving for the most
supreme customer service, overall excellence and attention to detail.
Zagame Automotive are the official Victorian dealer for Ferrari, Maserati,
Lamborghini and Lotus. The group also provides additional new and
pre-owned vehicles with fellow European marques including Audi, Alfa
Romeo, Fiat, Abarth and ŜKODA. Today Zagame Automotive operates
over twelve award winning dealerships and service centres located
centrally throughout Melbourne, and expanding.
The all-new Audi Centre Melbourne and Maserati Melbourne showrooms – 501 Swanston
Street, Melbourne. For more information on these new and exciting showrooms, please
visit zag.com.au
2014 saw a year of tremendous growth for the group with the opening of
four new showrooms including the new Lamborghini Melbourne and Audi
Zagame Automotive service all of Victoria and Tasmania, with state wide
Richmond sites. Most recently Zagame Automotive have proudly opened
deliveries on demand and overnight services to country and interstate
the largest Audi dealership in the southern hemisphere - Audi Centre
customers.
Melbourne, and a second Maserati showroom, the largest standalone
With 8 service and parts centres across metropolitan Melbourne, catering
Maserati dealership in the world - Maserati Melbourne.
for the various marques, Zagame Automotive Parts are widely accessible
PRODUCTS/SERVICES
and conveniently located.
Zagame Automotive's profile has grown exponentially to not only being
WHAT BENEFITS DO YOU OFFER CAPRICORN MEMBERS?
the official Victoria dealer for Ferrari, Maserati, Lamborghini and Lotus
Zagame Automotive provide seasonal offers to Capricorn Members,
Genuine Parts, but as the largest Audi Genuine Parts supplier nationally.
They also provide Alfa Romeo, Fiat, Abarth and ŜKODA Genuine Parts all
across Victoria and Tasmania. Furthermore, Zagame Automotive provide
dedicated and highly trained parts interpreters who can guide customers
through all vehicle requirements across any of their marques.
12 CAPRICORN IGNITION APRIL 2015
together with exclusive prize incentives throughout the year.
Zones Serviced
national
Location: brisbane, QLD
30 + years as a Capricorn PREFERRED Supplier
www. centurybatteries.com.au
century yuasa batteries
BACKGROUND
Century Yuasa is Australia’s oldest battery manufacturer with a history
of designing, manufacturing, and supplying batteries in Australia since
1928. An affiliate of the world renowned GS Yuasa Corporation, Century
Yuasa leads the industry when it comes to development, manufacture
and distribution of batteries and services for a diverse range of sectors
throughout Australia and New Zealand.
Century’s reputation for superior products and services has been
demonstrated over many decades with the Century brand name being the
most recognised battery brand in the market place.
PRODUCTS/SERVICES
From its state of the art manufacturing and distribution facilities in
Queensland, Century Yuasa supplies well in excess of 1.5 million batteries
each year for use in a variety of applications including automotive,
heavy equipment, commercial, industrial and standby power systems.
The company’s commitment to new product development ensures one
of the widest selections, and most technically advanced stored energy
Century Yuasa are also committed to providing a ‘cradle to grave’
manufacturing philosophy and are Australia’s only automotive battery
manufacturer and supplier to offer a national Battery Recycling program
where Capricorn Members can earn Bonus Points for recycling their used
batteries.
DISTRIBUTION CHANNEL/AREAS
Century’s diverse product range is well supported with one of the most
extensive distribution networks. Locally placed regional depots in addition
to the metropolitan distribution centres ensure members have ready
solutions in the market place. Century’s flagship Ultra Hi Performance
access to stock.
battery features the revolutionary SmartDrive™ technology which can
WHAT BENEFITS DO YOU OFFER CAPRICORN MEMBERS?
reduce fuel consumption and emissions when used with regulated charge
control systems.
A range of ‘SIS Active’ batteries are also available for the latest vehicles
using Stop Start Systems where any one vehicle can have up to 17,000
starts in a year. This type of system (micro-hybrid) calls for a very
specialised battery.
autodata australia
BACKGROUND
• A diverse product range
• Up to date marketing support
• Extensive national distribution
• Competitive prices
network
• Access to local stock supported
by battery specialists
Location: qld
8 Years as a Capricorn PREFERRED Supplier
www.autodata.com.au
Zones Serviced
National
Established in 1975, Autodata is a trusted world leader in supplying
technical information to the automotive aftermarket. Over the last
40 years, Autodata has been renowned for its supply of high-quality,
comprehensive and constantly updated information covering over 54
manufactures in Australia.
PRODUCTS/SERVICES
Autodata has recently launched a completely new and innovative online
product. As well as featuring a new look and feel, the latest structure
means garages across Australia can access even more technical
information, easier and quicker.
The platform boasts several brand new functions; and with the entire
system now online, updates, upgrades and additions can be uploaded
instantly without users having to do anything.
DISTRIBUTION CHANNEL/AREAS
Autodata provide services to customers nationally.
WHAT BENEFITS DO YOU OFFER CAPRICORN MEMBERS?
•Access to the most comprehensive data: 54 manufactures;
15,000 diagrams and illustrations; 112,000 procedures
•Available on PC, Mac and tablet.
•New vehicles and data added with no need for updates
CAPRICORN IGNITION APRIL 2015 13
TATBiz
Employees can make decisions too,
if you let them
There’s an undesirable social trend that
Clarify staff responsibility
seems to be impacting on most businesses
Staf f need to be clear on what their
and government departments – many
people refuse to take responsibility for
their actions.
Too many business owners dream about
f i n d i n g s t a f f w h o mi g h t t a ke m o r e
responsibility, not just for their own actions,
but for diagnostic decisions and workshop
policies.
Business owners are constantly frustrated
by the thousands of simple questions asked
of them every day. If this sounds like your
workshop, you may be surprised to learn
that questions like these don’t necessarily
indicate that your staff are useless or don’t
care.
In the vast majority of cases, employees
bother the boss with questions because
this is the way the boss has trained them.
Responsibility begins at the top.
Research reveals that it takes up to three
months to create a habit. So that means
that when a workshop owner jumps in and
makes decisions for a new employee or
apprentice during those first few months
on the job, what they are actually doing
is reducing the employee’s ability to make
decisions. They are creating an employee
is who is less likely to take responsibility.
Applying the habit theory, it follows that
of them.
If this needs some work, refer back to the TaT
Biz session on workplace agreements (July
2012). There are a number of downloadable
templates that can help with this process.
Work on your procedures
The business owner must build the systems
and write the policies and procedures that
staff can follow. Without guidance, they will
do it their way and that in itself can cause
more frustration.
Support their decisions
Support whatever decisions staff make and
if the boss disagrees for some valid reason,
the best approach is to pull the decision
maker quietly aside and explain why a
different decision might have been better
for the business.
Don’t just do it yourself
Sometimes it is faster and easier to just
jump in and do it yourself. This may help
get things done in the short term but in
the longer term it is only making staff less
competent.
Whenever staff ask a simple question the
owner’s only response should be, ‘What do
you think?’
it will take up to three months to change
Step away
these habits and turn employees into staff
So here’s the challenge. If you want the
who take responsibility, capable of making
freedom that should come with a well-run
simple day-to-day decisions.
workshop then it’s time to recruit the right
Essential to the process of changing habits
people, assign them to the right position,
is to ensure that the workshop systems
" Staff need
to be clear
on what their
responsibilities
entail and what
is expected of
them."
responsibilities entail and what is expected
and procedures are in place. Once staff
train them, mentor them and then leave
them alone and let them get on with it.
understand clearly what is required of
them, you would be surprised at how much
responsibility they will take when asked to
do so.
For more business resources and information on our
coaching programs go to www.tatbiz.net.au/resources
14 CAPRICORN IGNITION APRIL 2015
Dinner & Display New South Wales 2015
The Sydney Hilton provided the perfect setting for the
their stands and to all the Capricorn Members who were
2015 New South Wales Dinner & Display.
in attendance. We look forward to a bigger and better
The event began with the tradeshow which gave
event in 2016.
Members the chance to network with Preferred
Suppliers , view industry products, new technology and
take advantage of trade specials on the night.
The event also marked the launch of the inaugural
Women's Workshop which gave the women involved in
Capricorn Member businesses a chance to hear from
keynote speaker, Danielle Story, who spoke on balancing
business, family and lifestyle.
As always, the dinner was filled with entertainment,
fantastic food and dancing.
Dave Callan of Rove Live fame and one of Australia’s
premier stand up comics had the crowd in hysterics
with his hilarious act.
Talented cover band, The Chosen Few, had dinner
guests out of their seats and on the dance floor as
they played modern and quintessential classics late
into the night.
Thanks go to the Preferred Supplier sponsors who
supported the event and for the huge effort put in to
Technical SupporT Through capricorn
All Capricorn Members receive complimentary access to technical specifications provided by Autodata. This
valuable everyday information includes lubricants, capacities, tightening torques, AC weights, brake thicknesses
and more.
To view technical specifications, login into www.capricorn.coop and click on Autodata. For more information on
full access to Autodata go to www.autodata.com.au.
Known Fixes and Bulletins
Mitsubishi Outlander (ZF)
Problem
•
Engine coolant blower motor runs continuously.
Cause
•
Faulty engine coolant blower motor control module.
Remedy
•
Carry out electrical, mechanical and component tests
(as applicable) to eliminate any other possible cause(s).
If no fault(s) found: Fit new engine coolant blower
motor control module.
CAPRICORN IGNITION APRIL 2015 15
We’ve got
you covered.
Deal with a risk protection specialist
who understands your business.
Capricorn Risk Services understands your
business. Our account managers have access to
Capricorn Mutual or a wide range of general
insurance products to assist in finding the
business protection you need.
Find out how Capricorn can help you.
1800 007 022 | [email protected] | www.capricornrisk.com
For the best
interests of
our members
RISK SERVICES
Products sold through Capricorn Risk Services Pty Ltd are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance
products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the
Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you.
Capricorn Risk Services Pty Ltd (ABN 91 111 632 789) is a corporate Authorised Representative (No. 324456) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn
Insurance Services Pty Ltd (AFSL 435197).
16 CAPRICORN IGNITION APRIL 2015
CAPRICORN CLASSIFIEDS
Classifieds Advertising Guidelines
Do you have a business for sale, equipment that you need to get rid of, or are you just looking for a part that you haven’t been able to find? If the
answer is yes, then you should advertise in the Capricorn Classifieds, it’s FREE to do so. See below for details.
• The Capricorn Classifieds are for Capricorn Members to advertise to
Capricorn Members only and payment is to be organised between
advertiser and purchaser.
• Classifieds are on a first come, first serve basis. Depending on the
number received, your classified may not appear immediately.
• Parts or equipment that relate to your business only may be
advertised.
• No positions vacant.
• Businesses for sale may be advertised.
• Cars for sale cannot be advertised.
• No pictures to be submitted.
• By submitting the Online Capricorn Classifieds Ad Form, you
acknowledge that the price of any goods or services shown is
inclusive of GST.
Mech. & Exhaust Workshop
Maffra, VIC
Mechanical Workshop,
Chiltern VIC
Mech. Workshop & Tyre
Sales, Kyneton VIC
Fully equip. country W/S, great customer
Operating since 1980. Nice town location.
Est. 1980, fully equip.W/S and tyre sales
base, main road, large shed, 3 hoists and
Large workshop, room to expand, 2 hoists.
business, new shop built 2011, large
bender. $80k incl. stock and plant.
Price negotiable. Ph: Mark 0427 261 236
town, 2 employees, large and loyal cust.
Ph: Brett 0412 171 541
Mechanical Workshop,
Pambula NSW
Est. 13yrs, 3 hoists, 1 ramp, fully equip. W/S,
great turnover and cust. base, expert/loyal
Scanner, Milford NZ
Autologic VAG (VW-Audi-Skoda) scanner.
1 year old. All leads and carry case.
$9,990. Save on new RRP of $15,755
base, long lease, owner retiring. $250k
Ph: (03)5422 1955
Hunter 4 Wheel Aligner
System, Maroochydore QLD
Model G111, good working order, incl.
staff, lease or buy, WIWO $200k neg. incl
Ph: Shane (09) 489 7707
stock & equip. Ph: (02)6495 6147
Service Centre/Workshop
Waikato NZ
Ph: Russell (07)5443 3111
Workshop Compressor,
Maroochydore QLD
Go fishing. Lifestyle workshop. Profitable
WANTED: Armature
Growler/Diode Tester
Ingersoll Rand. 20 cfm. 3 phase. In good
working order. Suitable for small/medium
size workshop. $500 inc ono.
Ph: Russell (07)5443 3111
business, small investment. Owner
operated. Room to expand. See Trade Me
793537392. $85k +stock+GST (if any)
Ph: Eve 021 182 1834
spares, very accurate, $1,500 inc.
To suit auto electrical W/S. Also looking
for brass collett chuck for auto electrical
lathe. Ph: Russell or Mac (07)5443 3111
Auto Centre, Mapua NZ
Mechanical Repairs, Coffs
Harbour NSW
Mechanical Workshop,
North Sunshine VIC
Located in seaside village. Good growth
Sea change, large fully equip workshop,
Located in north sunshine, this fully equip
prospects. Est 25yrs. Excellent reputation.
est. 24yrs, great customer base, great T/O
workshop has a high turn over and good
Repeat client base. Professionally presented
and profit, long lease. $165k+stock.
profit. Owner retiring. Phone for details.
leased workshop. Business and plant $250k
Ph: (07)3106 3811
Ph: 0413 587 608
+GST. Info pack available email
[email protected]
Auto Repair Workshop, Paihia,
Bay of Islands NZ
5 mins from beachfront. Profitable business,
WOFs, auto and small machinery repairs.
2 acre property, 3 bdrm home and 1 bdrm
cottage. Owner operated. Trade Me listing
Automotive Retail & Repair,
Boort VIC
Roadworthies, wheel alignments, servicing,
diagnostic work and major repairs. Seller
of tools, lubricants, fuel, parts and small
engines. great profit maker, T/O $750k+.
Great loc. Ph: Greg 0428 167 127
471395193. Ph: Rod (09) 402 8272
Mechanical Workshop,
Lilydale, VIC
LPGAS experts, fully equip. workshop,
full stock, 4 hoists, 4x4 dyno, long lease,
3 websites, 2 social media sites, fully
equip. offices, est. 30+yrs, WIWO, offers
considered.
Ph: Jenny (A/H) 0413 330 711
How to Advertise in the Capricorn Classifieds
1.
2.
3.
Email [email protected] with the following details: your Member number, business name, contact details and details of your advert (no more than 30 words).
Capricorn must receive your classified by the 16th of the month preceding the publication month. If we have not received your classified by this date it will be
published in the following month depending on the number of adverts received.
Check out your ad and fellow members’ ads in the next edition of Ignition.
Editor: Vick Skivinis | Design: Adelle Cousins
Capricorn Society Limited
Email: [email protected]
ACN 008 347 313
Publisher's General Disclaimer
All information, material and content contained in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general
information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information you should consider
the relevance of it to your own circumstances and, if necessary, take professional advice.
Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third party
supplier advertisement in respect of which Capricorn merely acts as a conduit) included in this edition of Ignition. To the fullest extent permitted by law
Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever
connected with: (i) reliance on material in Ignition; or (ii) inaccuracy, error or omission in material in Ignition.
Capricorn, Capricorn…it’s just easier!, Ignition, Capricorn Travel, Capricorn Mutual and the boomerangs device are trademarks or registered trademarks
of Capricorn.
If you have any news or information that you think would be of interest to your fellow members, please send the information to Capricorn via fax on
1800 227 329 (Australia) or email [email protected].
Postal Address: Locked Bag
3003, West Perth WA 6872
Registered Office Australia:
28 Troode Street,
West Perth WA 6005
Phone (08) 6250 9500
Fax (08) 6250 9569
General Enquiries 1800 999 233
Members Freecall 1800 EASIER
Suppliers Freecall 1800 005 322
CAPRICORN IGNITION APRIL 2015 17
Rewards
BONUS REWARD POINTS - APRIL
Members can earn more reward points by supporting Preferred Suppliers who offer Bonus Reward Points. Every
time you make an eligible purchase from a Capricorn Preferred Supplier you earn 1.5 points per dollar spent.
When you see a Preferred Supplier offering Bonus Reward Points you get 1.5 points per dollar spent on eligible
purchases plus the Bonus Reward Points. By taking advantage of these offers your reward points balance will
grow even faster.
*Refers to offers for selected product(s) only. Contact the Capricorn Preferred Supplier for details.
VICTORIA/TASMANIA
NATIONAL
HIFLO DIESEL
500 Bonus Reward Points 'selected products'*
ACV AUTO TOOL
1.5 Bonus Reward Points per $ spent
HOPPERS EXPRESS CYLINDER HEAD
5000 Bonus Reward Points 'selected products'*
AUTOMATE TRAINING
1000 Bonus Reward Points 'selected products'*
JUSTOYOTA SALES VICTORIA
1 Bonus Reward Point per $ spent
GOODYEAR & DUNLOP TYRES
1.5 Bonus Reward Points per $ spent 'at all
Beaurepaires stores'
ULR AUTOMOTIVE GROUP PTY LTD
1.5 Bonus Reward Points per $ spent
PRESTON MOTORS
2 Bonus Reward Points per $ spent
RITTER AUSTRALIA
1000 Bonus Reward Points when you spend $250 or
more
AUTOTECH GROUP AUSTRALIA
1000 Bonus Reward Points 'selected products'*
HALLAM BRAKE & CLUTCH
1000 Bonus Reward Points 'selected products'*
ON THE TOW
500 Bonus Reward Points for the first order placed
by new On The Tow customers
TOYROLLA SPARES
3.5 Bonus Reward Points per $ spent
AUTO PARTS WHOLESALERS
3 Bonus Reward Points per $ spent 'selected products'*
WESTERN AUSTRALIA
DRIVESHAFT BALANCING SERVICES
1 Bonus Reward Point per $ spent
NEW TOWN TOYOTA
3 Bonus Reward Points per $ spent 'selected
products'*
KUMHO TYRES
2 Bonus Reward Points per $ spent 'selected
products'*
SOUTH AUSTRALIA
JUST WRECKING TOYOTA PTY LTD
3 Bonus Reward Points per $ spent
AUTO PARTS WHOLESALERS
3 Bonus Reward Points per $ spent 'selected products'*
MITSIWRECK-MAGNAWRECK
1.5 Bonus Reward Points per $ spent
NEW SOUTH WALES
HIFLO DIESEL
500 Bonus Reward Points 'selected products'*
SUTTONS PARTS
3 Bonus Reward Points per $ spent 'on selected
products*, only offered to Members registered at
NSW Dinner & Display'
SUPAGAS
1000 Bonus Reward Points for the first order placed
by new Supagas customers in NSW (excludes certain
areas).
QUEENSLAND
BLACKWOODS
Up to 1000 Bonus Reward Points. Contact supplier
for details.
Important Note to Suppliers
Whilst we endeavour to list all offers we can only list bonus point offers that we are aware of at time of publication deadline.
Preferred Suppliers need to advise by email separately [email protected] with the subject line BONUS POINT OFFER by the
15th of the prior month to ensure that any offers are listed in Ignition. For further information on how to run a Bonus Reward
Points Promotion, please contact a Business Development Manager in your area from the list below.
Western Australia —
Dave McCluskey 0438 415 184
Rod Searies 0427 493 421
New South Wales/ACT — Mark Wilson 0438 415 185
Rob Mildenhall 0459 096 261
South Australia/NT — Steve Bowes 0417 801 207
18 CAPRICORN IGNITION APRIL 2015
Victoria/Tasmania —
Queensland — New Zealand —
Darryl Richards 0467 727 599
Peter Grasic 0438 415 183
Chris Nicol 0418 199 807
Troy Hillway 0438 415 180
Andrew Baird 021 753 223
FUN
ZON
E
Spot the
Difference
Have a close look at these two photos and see if you can spot
the five differences between them. Jot the differences down
and either fax or email the answers to us to be in the running
to win 4,000 Reward Points for first prize and 2,000 Reward
Points for second prize. Entries received via email earn
double the Reward Points. Email your answers to
[email protected] or fax your answers to
1800 227 329. Entries must be in by 30 April 2015.
*The winners will be selected by lucky hat draw of correct entries. Please
ensure you include your member number and email when submitting your
entry.
1.
2.
3.
4.
5.
Member #
Email
March Answers
March Winners
1st Prize – 4000 Reward Points
Howdy Automotive Repairs
Orange dot on wheel
Writing on shirt missing
Wheel stud on rim missing
2nd Prize – 2000 Reward Points
Pipe on oil drainer missing
Hose on back wall missing
Ultratune Gladstone
Word
Hunter
Welcome to Word Hunter! The 15 listed
words below are hidden in the jumble and
could be printed horizontally, vertically,
diagonally or even backwards. Take some
time out and see if you can find all 15 words
Good luck!
ALIGNMENT
PLATE
ALLOY
POLISH
CAR
RACE
COMPOUND
STARTER
DYNO
STEEL
ELECTRIC
TREAD
MOBILE
WELD
PARTS
CAPRICORN IGNITION APRIL 2015 19
re
ge
no ncy
w cl
av ub
ai
la roo
bl ms
e!
Capricorn Convention
30 april - 7 may 2016
For more information on Convention 2016 or to download a
registration form, visit
www.capricorn.coop/convention2016
book now!
Capricorn Travel Australia Pty Ltd / ATAS Accreditation No: A10552 | ACN 008 926 645