keeping you - Northumberland Hills Hospital

keeping you
inspiring strength, dignity and compassion
This version of the In Touch
features the ACUTE care
programs & services
offered at the hospital.
The Fall release will
feature the other programs
and services offered at
the hospital (i.e. Complex
Continuing Care, Palliative,
Rehabilitation Services, etc.)
Table of Contents
Our Mission, Vision, Values . . . . .2
Visiting Hours . . . . . . . . . . . . . . . .2
Board of Directors
Chair’s Comments. . . . . . . . . . . . .2
Board of Directors –
Membership Listing . . . . . . . . . . .2
Acceditation 2007 . . . . . . . . . . . .2
Message from the
President & CEO. . . . . . . . . . . . . .3
A Simple Thanks to Some
Extraordinary People . . . . . . . . . .3
Medical Technologists . . . . . . . . .4
Making the Shift
to Shiftwork . . . . . . . . . . . . . . . . .5
Good News for Charities
– and You! . . . . . . . . . . . . . . . . . .5
Multiple Services Working
Together for Patients. . . . . . . . .6, 7
Safer Health Care Now! . . . . . . . .7
Troop-Alexander
Intensive Care Unit . . . . . . . . . .8, 9
MOREOB Program . . . . . . . . . . .11
Emergency Fast Track Update . .11
More Healthcare Services
Closer to Home . . . . . . . . . . . . .11
Northumberland Hills Hospital
1000 DePalma Drive
Cobourg, ON K9A 5W6
905.372.6811 • www.nhh.ca
in conjunction with
A Metroland Northumberland County Media Group
in touch
July 2006
WITH YOUR COMMUNITY HOSPITAL
Page 2
Northumberland Hills Hospital In Touch July 2006
Board of Directors Chair’s Comments
inspiring strength, dignity and compassion
OUR MISSION
The Northumberland Hills
Hospital delivers effective and
patient focused care in partnership
with community and regional
health care providers for residents
of west Northumberland County in
an environment that promotes the
dignity and well-being of everyone.
OUR VISION
To excel as a community hospital.
Many things have been said about
the benefits of working together, and
as interdependent beings we know
first-hand how a job can become
infinitely easier when we have help.
Providing needed health care services
in an efficient and cost-effective
manner, which in turn offers the best
care possible for patients is the most
important function Northumberland
Hills Hospital has to carry out. Working
with others to ensure we are able to
meet our objectives is a natural and
ongoing process for us.
We welcome the opportunity
to work with health care partners
in our immediate community, as
represented by the Central East
Sid Trevail, Interim Board Chair
Local Health Integration Network (CE
LHIN) and the larger regions beyond.
Focusing on the goal of fortifying our
strength as a community hospital, the
Board of Directors, physicians, staff
and volunteers have worked hard over
the past year to develop a flexible
Strategic Plan that will allow for many
variations to the current environment.
NHH’s Strategic Plan will provide us
with a blueprint for the next three years
as we continue to identify and meet
the needs of our patients and their
families. We look forward to working
with all of health care’s participants
and welcome the opportunity to
embrace the challenges of the future
knowing that we aren’t in it alone.
OUR VALUES
• We are a patient-focused care
organization.
• We provide care with
dignity and compassion.
• We conduct ourselves with
integrity and confidentiality.
• We trust and respect each other.
• We focus on high achievement
and contribution.
• We achieve our goals
through teamwork.
• We encourage flexibility
and innovation.
• We encourage open communication.
• We practice business and
fiscal responsibility.
VISITING HOURS
Northumberland Hills Hospital
visiting hours are from
2:00 to 8:00 pm daily.
NO SMOKING
A reminder to the community
that Northumberland Hills
Hospital is proudly a
Smoke- Free Grounds
and Facility.
Northumberland Hills Hospital
1000 DePalma Drive
Cobourg, ON K9A 5W6
905.372.6811 • www.nhh.ca
in conjunction with
A Metroland Northumberland County Media Group
2006-2007 Board of Directors
Back row (L-R): Gaye Hoskin, Nick O’Nians, David Cuthbertson, John Farrell, Stephen Della-Casa, Nick Hathway.
Middle row (L-R): Bob Fair, Julie Thompson (Foundation Rep.), Tom McLean, Patricia Fenner (Auxiliary President), Bill Smith, Dean Pepper
Front row (L-R): Lynda Kay, Dr. Dave Broderick (Chief of Staff), Sid Trevail (Chair), Joan Ross (President & CEO),
Bob McInnes (Vice Chair), Heather Sculthorpe
Missing: Dr. Michael Barrie (VP Medical Staff), Dr. Don Doell (President Medical Staff)
accreditation
Accreditation 2007
The staff at Northumberland Hills Hospital is busy
preparing for the voluntary Accreditation Survey with
the Canadian Council on Health Services Accreditation.
The CCHSA is a national, non-profit, independent
organization whose role is to help health services
organizations examine and improve the quality of care
and service they provide to their clients.
Quality improvement is a key principle of CCHSA’s
accreditation program. Safety, as it relates to patient care,
culture, communication, medication use, workforce /
work life and infection control are key components of
the upcoming accreditation. Health care organizations
will be judged against a set of national standards.
The Canadian Council on Health Services Accreditation
has approximately 350 health services workers who act
on the Council’s behalf conducting the accreditation
survey. The Accreditation process occurs every three
years and is one of may processes used to evaluate
quality of care in the hospital industry.
The accreditation survey will occur in March 2007. The
surveyors will meet with nine teams comprised of staff,
physicians and volunteers. Our services will be evaluated
based on four quality dimensions: responsiveness,
system competency, client/community focus and work
life. In addition, three focus groups made up of patients
and their families, community partners and staff will be
interviewed by the surveyors to assess the hospital’s
performance in a number of areas.
The Accreditation process gives staff and physicians
the opportunity to assess the quality of our services and
to identify opportunities for growth. There is a great
deal of collaboration across the hospital and on the
interdisciplinary teams. Northumberland Hills Hospital
is looking forward to the accreditation process and
the surveyors’ report. The final report will focus on the
hospital’s strengths and weaknesses, which will enable
NHH to make continuous improvements for our patients
and maintain our high quality of care.
Northumberland Hills Hospital In Touch July 2006
Page 3
Message from Joan Ross, President & CEO
While Local Health Integration Networks (LHINs)
may not yet be a household phrase, the role of the
LHINs is much better understood by the community
after the Community Engagement session held at
the Best Western on May 15. The Central East LHIN
representatives genuinely wanted to hear from the
participants at the session.
One issue that was raised during both the
day and evening sessions was the question of
whether there are plans to consolidate services
in one geographic area or another. People asked
specifically whether the Cobourg area was going
to lose services through consolidation. The
representatives made it clear the LHIN does not
have a plan at this stage to consolidate services.
LHIN representatives spoke of a change to patientfocused funding where the funding follows the
Joan Ross, President & CEO
patient rather than provider-focused funding.
The province requires each LHIN to submit an Integrated Health Services Plan by
October that will be an early framework for developing a more detailed plan of how
and where services will be delivered.
As a partner in the Central East LHIN, NHH will continue to work with both our partner
health care providers and LHIN representatives to improve the health care service for
our community.
To help keep you informed and in touch with what is happening with the Central LHIN,
we are providing you with a link to the website, HYPERLINK “http://www.centraleastlhin.
ca” www.centraleastlhin.ca and we will also be including some information in each of
our In-Touch community newsletters. Please look for this special section in this, and
future editions, of In-Touch.
A SIMPLE THANKS TO SOME
EXTRAORDINARY PEOPLE
The smile that greets you at the door; a helping hand in
the day surgery clinic; a cheerful presence as you browse
the gift shop...all of these and many more, are the faces of
the Northumberland Hills Hospital volunteers. Many faces,
many jobs, many caring souls.
“We have an outstanding group of people who just love
to be here,” says Patricia Fenner, president of the NHH
Auxiliary.
The hospital auxiliary provides a variety of services
in a number of areas throughout the hospital which
complements the professional staff as they provide care to
patients. Auxiliary members also raise a significant amount
of money to help the hospital purchase high tech diagnostic
and treatment equipment.
“Our two main purposes really support one another as well as
help the staff and patients of the hospital,” says Ms Fenner.
A successful recruitment drive over the past several
months has added to the 377 active members already
giving of their time at the hospital. With the addititonal 144
associate members, the auxiliary is set to move the service
forward and meet the ever changing needs of a health care
environment.
“It’s hard to say enough about these lovely people,” says Joan
Ross, NHH president and CEO. “What they do is extraordinary.
Without them, our hospital would limp along, but certainly
not operate as well as it does with their support.”
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Page 4
Northumberland Hills Hospital In Touch July 2006
Medical Technologists - On Guard For You
inspiring strength, dignity and compassion
There are many members of the Northumberland
Hills Hospital healthcare team; some we readily
recognize, many we don’t. Medical laboratory
professionals are members of the team who
work on the frontlines of disease detection and
diagnosis, but few patients know the important
and lifesaving work they perform each day.
The nation’s third largest group of health
professionals, medical laboratory technologists
and technicians, perform sophisticated medical
tests on body tissue and body fluids, and interpret
results. Eighty-five per cent of physicians’ diagnosis
and
treatment
decisions are based
on those test results.
At NHH, six fulltime and six parttime
technologists,
as well as three fulltime and five parttime technicians (lab
assistants) work to
collect body tissues
and fluids, and detect
and diagnose diseases.
Three other employees who
work in the laboratory help
keep the administrative
part of the process running
efficiently.
“Like all healthcare professionals, we help save lives
every day,” says NHH’s Director of Laboratory Services
Myonne Allan. “People may not know anything about the
work we do in helping assess their case and contribute
to their diagnosis, but they can be sure that somewhere
along the way medical laboratory professionals played
an important part in their care.”
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Community Care Access Centres
(CCAC’s) were created to offer
a simplified point of access to
Ontario’s long-term care system.
Specifically, CCAC’s have the
following major roles:
- Arranging for health and
personal support services in
people’s homes
- Authorizing and arranging
servitces for special needs
children in schools
- Managing admissions to
long-term care homes; and
Locations
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CAMPBELLFORD
HALIBURTON
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1-705-324-9165
1-800-347-0285
- Providing information and
referrals to the public about other
community agencies and services.
All Offices are open Monday
to Friday 8:30am to 4:30pm
After Hours: 1-877-468-5544
The GNP Mile has raised $28,000 for the
Northumberland Hills Hospital in the past 8 years.
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Our staff live, play and work locally
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Northumberland Hills Hospital In Touch July 2006
Page 5
Making the Shift
to Shiftwork
Helping Workplaces Adjust to Shiftwork
Focus of NAOSH Week Events
Helping shiftworkers make the shift to their work schedule
is a key message recently shared amongst local workplaces,
including Northumberland Hills Hospital.
Members of the Greater Peterborough Area Client Service
Health & Safety Council participated in North American
Occupational Safety & Health (NAOSH) Week, April 30 to
May 6, with several local events. While the week marked
the importance of promoting overall workplace health and
safety, this year’s focus was to assist organizations cope with
shiftwork.
Studies show that shiftworkers face challenges due to
their work routine, which in turn may disrupt their work and
home life.
At Northumberland Hills Hospital displays on various
topics of interest for its staff members who work shifts
were organized. The displays related to shiftwork and its
impact on physical activity, sleep, nutrition and caffeine
use. Many staff took advantage of the opportunity to
learn more about how shift work can affect them and
their families. NHH will continue to work with its partner
organizations to provide information for its employees
and assist them in developing a good work/life balance.
Good News for Charities
– and You!
When the Conservative government
introduced the 2006 Federal Budget in
early May, one of the long-awaited and
hoped for policies was announced – the
elimination of capital gains tax on gifts
of appreciated securities to charitable
organizations. This validates the invaluable
role the charitable sector plays in ensuring
that our communities remain strong for those
who depend on them. This also opens up
significant opportunities for individuals to
plan their giving later in life as well.
An example of what this means to the
donor would be: for those who purchased
shares of a stock at $30/share, and the
current price is $80/share, if the shares were
donated to a charitable organization, the
donor would pay no tax on the $50/share
gain, whereas before, there would have
been 25% tax to pay on the gain.
Due to this new ruling, it has been estimated
by economists that in excess of $100 million
dollars in additional funding would be
provided to various organizations across
Canada. This increases the opportunities
for individuals to make an impact on their
communities while saving on their tax bill.
At the Port Hope Medical Cosmetic Clinic
we have the innovation and expertise to create
uniquely tailored treatment plans that enable our
clients to achieve maximum skin rejuvenation
and body contouring enhancements.
Hon. Rick Norlock, MP
Northumberland-Quinte West
We provide a full spectrum of cosmetic
enhancement treatments using the newest
innovations in medical cosmetics.
I’m very pleased to be working with
Northumberland Hills Hospital in 2006.
Thank you for all your hard work!
Paula Tickle Clinical Manager
Dr. Jeffrey Knackstedt Medical Director
Now offering
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Community Care Northumberland is a non profit organization
dedicated to providing volunteer assistance to
seniors and disabled adults to help them live independently.
Our services include:
• Transportation
• Meals on Wheels
• Friendly Visiting
• Home Help and Maintenance
• Telephone Security Checks
• Caregiver Support
• Diners Club
We need you to join our professional team of volunteers. Please call
Cobourg 905-372-7356 • Colborne 905-355-2989 • Port Hope 905-885-9860
for information on how you can help in your community.
Philanthropy is a more personal decision
than ever, as donors and organizations are
having closer relationships for individual
areas of interest. Who could have anticipated
this next announcement, in the last week
of May, when the Tanenbaum family of
Toronto became the first major donor to use
this new tax rule by donating a $50 million
gift of stock. The Mount Sinai Hospital in
Toronto was the beneficiary of half of this
extraordinary donation. Mr. Tanenbaum and
his family have forged a close bond with the
Hospital over the years and are very much
involved with supporting its programs and
furthering its mission.
If you are thinking of making a donation
to the Northumberland Hills Hospital
Foundation – this can be a win-win. You
are able to honour your wish and save
significant taxes in the process.
For more information, please speak to your
financial advisor or contact the Foundation
Office at (905) 377-7767.
Lynn Hardy is a member of the Board
of Directors of the Northumberland Hills
Hospital Foundation and an Investment
Advisor with RBC Dominion Securities
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Page 6
Northumberland Hills Hospital In Touch July 2006
Multiple Services Working Together for Patients at NHH
Emergency Services
inspiring strength, dignity and compassion
One of the most familiar areas of a hospital to the general public, the Emergency Department consists of a team of
nurses, family physicians and other medical specialists and professionals providing unscheduled care on a 24 hour
basis to patients presenting to the department.
A special and recent addition to the department is the Fast Track service which is open Monday to Friday 1-6pm for
those patients presenting with problems that would be categorized as non-urgent. This service alleviates congestion
in the main emergency area and allows patients with non-urgent needs to be seen in a more efficient and timely
manner.
Emergency department physicians also have access to mental health consultations from the Lakeshore Community
Mental Health Services staff Monday to Friday 8 a.m. to 9 p.m.
Ambulatory Care
Perhaps a lesser known department is that of Ambulatory Care. This service consists of family physicians and
specialists in the areas of Internal Medicine, Obstetrics and Gynecology, Ophthalmology, General Surgery, Cardiology,
ENT, Plastics, Pediatrics, Rheumatology, Nephrology, Orthopedics and Urology who provide care in a clinic-like
setting.
Physicians provide consultations, treatments and assessments including minor procedures. Pre-operative
assessments and education are also provided in this service by nursing staff and anesthetists.
Dialysis
A 12 station satellite service of the Peterborough Regional Dialysis Program, NHH provides haemodialysis to stable
patients over two runs ( soon to be three) a day. Patients are able to enjoy this much needed service closer to their
homes, avoiding the trip to Peterborough.
A Renal Insufficiency and Nephrology clinic is also provided through the regional program with the aid of
Nephrologists, Dieticians, Social work and Nurses.
Chemotherapy Oncology & Haematology
This service provides systemic therapies to patients referred from major Oncology centres such as the Kingston
Cancer Centre, Durham, Princess Margaret, etc. bringing chemotherapy closer to home. Patients requiring assessments
and treatments with blood and iron products are also supported in the clinic by the Nursing and Internal Medicine
staff.
cont’d on page 7
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Northumberland Hills Hospital In Touch July 2006
Page 7
Multiple Services
Safer Health Care Now!
Medication Reconciliation
(cont’d from page 6)
Diabetes Education
Education by Nurses and Dieticians of patients,
families and professionals in individual and group
classes ensure that members of the community
have current knowledge in managing diabetes.
Services are delivered during the week and on
some weekends, both in the hospital and in other
communities to make it easier for individuals to
access the service.
Lakeshore Community
Mental Health Services
Located in the community, the multidisciplinary
teams of this program, provide services to the
seriously mentally ill, in individual and group
formats. Crisis Intervention services are also
available 8 a.m. to 9 p.m., Monday to Friday, and
are complemented by the Four County Crisis
Service that is available 24 hours a day, seven
days a week.
Specialized areas in this program include Case
Management, Early Psychosis Intervention, Housing
Support, and an Assertive Community Treatment
Team that brings services into the community and
clients’ homes. There is close collaboration with
other programs in the district and across the four
counties (HKPR) such as Four Counties Addiction
Services, Psychogeriatric Services for the Elderly
out of PRHC, Kawartha Sexual Assault, the Health
Unit, and Court Diversion services.
The Northumberland Hills Hospital is
participating in the Safer Health Care Now!
Campaign: Medication Reconciliation. A
2005 Canadian study found that 53.6 percent
of the study population had at least
one unintended discrepancy.
Most of the discrepancies,
46.4 percent, consisted of the
omission of a regularly used
medication.
Medication Reconciliation (MR) is
a process designed to prevent medication
errors at patient transition points. It includes:
Creating the most complete and accurate list
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a bright interior and lovely atrium. The current tenants,
some of whom have been there from the start, are very
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Features of the building include an elevator,
handicapped access ramp, on-site parking and
landscaped grounds with Maglock security system and
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it truly is the areas best value for modern office space.
The landlord is committed to community-integrated
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of Best Possible Medication History (BPMH)
of all home medications for each patient.
Using the list when writing medication
orders.
Comparing the list against the physician’s
admission orders; identifying and bringing
any discrepancies to the attention of the
physician; and, if appropriate, making
changes to the orders
ensuring the changes
are documented.
Over the summer
months, staff will be
trialing the MR process
on one of the medical
surgical units. This
is just one quality
initiative that the hospital is
involved in to improve
the quality of
patient care.
Page 8
Northumberland Hills Hospital In Touch July 2006
Troop-Alexander Intensive Care Unit
with a state-of-the-art patient
bed and medical equipment.
There is also access to life-saving
technologies such as cardiac and
arterial monitoring, CT scanning,
respiratory ventilation and
pressure support, non-invasive
ventilation, laboratory, x-ray and
nuclear medicine.
Surgical Service
The surgical program provides
a range of surgical services
including general surgery,
gynecology, ophthalmology,
orthopedics, otolaryngology,
plastics, urology, and dental/oral. Day surgery
and inpatient surgery is provided for adult and
pediatric patients. Pre-operative consultation is
available as required for patients who will be
undergoing an operative procedure (i.e. a nursing
consultation, a telephone consultation, and an
anesthetist consultation).
The Surgical Service Team includes nurses
specifically trained in operative and perioperative
care, general surgeons, a gynecologist, and
ophthalmologist, anesthetists, visiting surgeons
(ENT, Plastic, Urologist, Dental/Oral Surgeon,
Orthopedic) Booking staff, CSR staff, pharmacy staff,
support staff, hospital volunteers, and others.
The Intensive Care Team includes registered
nurses specifically trained in critical care, family
physicians and specialists in internal medicine,
general surgeons, anesthetists, respiratory therapists,
physiotherapists, occupational therapists,
pharmacy staff, a social worker, dietitians, support
staff, hospital volunteers, and others. Patients and
their families are involved in planning and decisionmaking as part of our team.
Our goal is to meet the needs of acutely ill
cardiac, medical or surgical patient’s requiring
intensive interdisciplinary care.
The Intensive Care Unit includes six private
rooms (including one with negative pressure
isolation capabilities). Each room is equipped
Surgical care is provided in three operating
rooms, (a fourth operating room for C-Sections
is located on the 2A Birthing Suites Unit), and
two recovery areas with state-of-the-art medical
equipment. The laboratory and diagnostic imaging
departments provide a wide range of quality
services, which support the surgical program.
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Northumberland Hills Hospital In Touch July 2006
2A Birthing Suites
The maternal newborn program provides
services to mothers, significant others and their
newborns. A team of obstetricians, general
practitioners, midwives, anesthetists, nurses
specifically trained in obstetrical care, respiratory
therapists, pharmacy staff, allied health care
workers, dietitians, support staff, hospital
volunteers, and others provide family-centred
care.
The team is a proud participant of the MOREOB
Program. MOREOB stands for Managing Obstetrical
Risk Efficiently. Intrapartum and postpartum care
is provided in six labour, birthing, recovery,
postpartum (LBRP) rooms. Prenatal patients and
postpartum patients requiring a longer stay or
Page 9
during periods of high occupancy are cared for
in four adjacent rooms. A pre-admission service
is provided to mothers, which includes a review
of the individual birthing plan, and a tour of the
birthing suites.
The maternal newborn service has a strong
established link with Public Health and Home
Care for continuity of care (i.e. prenatal education,
postpartum follow-up, and breastfeeding
support, etc.) The service also participates in
an integrated program with Markham Stouffville
Hospital to provide an infant hearing-screening
program.
2A Medical Surgical Unit &
2B Medical Surgical Unit
The medical/surgical program
provides services to patients and
their families who require acute
care for cardiovascular disease,
stroke, pneumonia, chronic
obstructive lung disease (COPD),
heart failure, wound care, asthma
exacerbation, gastroenteritis, and
post-operative care.
A dedicated interdisciplinary
team of general practitioners,
internists, nurses, gynecologists,
general surgeons, anesthetists,
respiratory therapists, pharmacy
staff, allied health workers
(that provide physiotherapy,
“Taking care of Northumberland County for over 25 years”
One Stop Shopping
• Home Oxygen Therapy
• Respiratory Supplies
• Scooters/Wheelchairs
• Vans and Stair Lifts
• Bath Safety Equipment
• Canes, Crutches, Walkers
• Incontinence Supplies
• Daily Living Aids
• T.E.N.S.
• Ostomy Supplies • C.P.A.P.
SALES, SERVICE, RENTALS
905-885-4553 • 1-800-263-7989 • 273 WARD ST., PORT HOPE
occupational therapy, speech language
pathology), dietitians, a discharge planner and
social worker, support staff, hospital volunteers,
and others provide family-centred care. Patients
and their families are involved in planning and
decision-making as part of our team.
The medical surgical inpatient care unit,
including six telemetry-monitored beds, two
pediatric beds, three with negative pressure
isolation capabilities is provided within two
medical/surgical units totalling 55 beds. Pharmacy
services include medication reconciliation, clinical
consultation, pain and symptom management,
drug admixture program and management of
the PYXIS drug administration system to name a
few. Access to technologies such as ultrasound,
cardiac monitoring, CT scanning, laboratory, xray and nuclear medicine is a vital part of the
medical/surgical program.
We are
proud supporters
of the
Northumberland Hills Hospital
proud
supporters
,YNN-%(ARDY0ATRICK(OULIHAN
,YNN-%(ARDY0ATRICK(OULIHAN
)NVESTMENT!DVISORS
)NVESTMENT!DVISORS
• Aesthetics
• Massage THERAPY
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3#$%PNJOJPO4FDVSJUJFT
%%JWJTJPO4USFFU$PCPVSH0/,"1
%%JWJTJPO4USFFU$PCPVSH0/,"1
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• Hydro therapy
• Hair Salon
• Alternative Therapy
For information and reservations, please call 905-372-5412
or visit us at 20-2 Strathy Road, Cobourg, ON
www.serenitycobourg.ca
Hours: Mon. - Wed. 9am ~ 7pm • Thurs. & Fri. 9am ~ 9pm • Sat. 9am ~ 5pm
0ROFESSIONALWEALTHMANAGEMENTSINCE
0ROFESSIONALWEALTHMANAGEMENTSINCE
Page 10
Northumberland Hills Hospital In Touch July 2006
YORK
sday
r
e
p
u
S PHARMACY
We are pleased to announce our new website:
905-372-7171
www.yorksuperpharmacy.com
500 Division St.
COBOURG
Midtown Mall
15% Discount
Seniors’ Tuesday
Hours
9am-10pm
Sun. & Holidays
10am - 8pm
Open 365 Days
905-885-8191
135 Peter St. PORT HOPE
• accepting all drug plans
• Lotto counter
Introducing the
NEW 2006 FORD FUSION
Starting at
21,989
$
IN STOCK NOW!!
1060 Elgin St. COBOURG 905.372.3673
Toll Free 1.888.805.3942
www.fraserfordcobourg.ca
[email protected]
Mon-Thurs 9am-8pm
Fridays 9am-6pm
Open Saturdays!
9am-4pm
Elgin St. Highway #2
Northumberland
Mall
BUILT FOR LIFE IN NORTHUMBERLAND
Colour Consultation
Now Available
It’s the place to volunteer…
Join us…
Cobourg Paint
& Wallpaper
… become part of the next generation of changemakers
committed to quality health care.
34 King Street West
Cobourg
The Auxiliary has openings in all areas:
905-372-3841
Patient care • Fundraising • Retail • Administration
For information, call: 905-372-6811
Archer First Aid
CPR Training
• First Aid/CPR/AED Training
The Cobourg Audiol gy
and Hea ing Aid Centre
Making Life Sound Better
Life Sounds Better With New Hearing Aids
APPROVED AND RECOGNIZED THROUGH
THE WORKPLACE SAFETY AND INSURANCE BOARD OF ONTARIO (WSIB)
A CERTIFIED HEART & STROKE INSTRUCTOR
BASIC LIFE SUPPORT INSTRUCTOR FOR ALL
NORTHUMBERLAND HILLS HOSPITAL NURSING STAFF
905-349-3872
1-800-696-9424
[email protected]
Healing Shiatsu
The Key to Healthful Living
Bob Stewart, Dipl S.T. CST
Certified Shiatsu Therapist
Shiatsu treatments have been used to give relief for a wide variety of
conditions including:
•
•
•
•
Neck & Shoulder Pain • Digestive Problems
Tiredness
• PMS
Back Pain
• Menopause Symptoms
Stress
• Sciatica
Port Hope Medical Centre
249 Ontario St. Ste 210.5
Port Hope, ON L1A 3Y9
Tel: 905-885-2871
Consultation - FREE
30 min - $35.00
60 min - $70.00
90 min - $105.00
Please Call For A Brochure
Serenity Day Spa
20-2 Strathy Road
Cobourg, ON K9A 5J7
Tel: 905-372-5412
x 4630
Having trouble hearing but fear a hearing
aid will make you look older than you
feel? Many adults are reluctant to take
advantage of hearing amplification
because they think hearing aids will make
them look out of step with their active,
busy lifestyles. But with a sleek new
generation of hearing aids now available
at Cobourg Audiology and Hearing Aid
Centre, you can look as sharp as you hear!
Carl and Karin invite you to discover new,
state of the art digital hearing aids from
Oticon Delta featuring smooth lines, hot
colours and a brushed metallic surface.
These new models have more in common
with modern high-tech communication or
fashion accessories then the hearing aids
your grandparents wore!
"Every second person over the age of
50 experiences some loss of speech
clarity in noisy listening situations such
as work, social getherings and crowded
restaurants," says Carl. "They may
still hear well enough to get by in less
demanding situations, but more and more
they will find they are understanding
less of what is being said." Do you feel
some conversation is unclear? Why not try
Oticon Delta for yourself. With fabulous
colours like Cabaret Red, Arctic Blue,
Racing Green, and Wildlife your toughest
decision may be which one to choose!
Visit Cobourg Audiology and Hearing
Aid Centre at 21 King St. W. in Cobourg
or call 905-377-1797 and look forward to
"Making Life Sound Better."
New Patients Always Welcome
(actual size)
Hearing Aids are partially funded for all Ontario residents with a valid Health Card
21 King St. West, Downtown Cobourg 905-377-1797
Hours: Monday to Friday 9:00am-5:00pm
23 Front Street S., Campbellford 1-866-377-1797
Hours: Wednesday 9:00am - 4:30pm
Northumberland Hills Hospital In Touch July 2006
Page 11
MOREOB Program
EMERGENCY DEPT. “FAST TRACK SERVICE”
The Northumberland Hills Hospital is a proud participant of the MOREOB
Program. MOREOB stands for Managing Obstetrical Risk Efficiently.
MOREOB is a continuous patient safety improvement program for
physicians, midwives and nurses. It is provided within the hospital setting
over a three year cycle and focuses on promoting a patient safety culture
within the obstetrical environment.
May 15, 2006 was the official launch of MOREOB Module 2. This Module
is more in-depth than the initial part of the program and focuses on “Working
Together”. Some of the elements of Module 2 are listed below:
Environmental Scan
The Environmental Scan is performed annually and is completed by the
Core Team Members. Each hospital is able to benchmark its services’ goals
and outcomes with hospitals of similar size.
Skills Drills
The three skills drills provide participants with hands-on experience and
better prepare them to recognize and anticipate problems.
Emergency Drills
There are six emergency drills that address the most common expected
obstetrical emergencies. The drills are audited and deficiencies or possible
problems can be recognized in a ‘rehearsal’ situation.
Improving Communication (CHAT)
The CHAT tool is a template to ensure that appropriate patient information
is conveyed in a timely manner during the patient’s process of care.
C - Context (What is my major concern? What is happening?)
H - History (What are the essential facts?)
A - Assessment (What do I think is happening?)
T - Treatment option (What do I recommend should be done right now?)
Where it
doesn’t just feel
like family…
it is family.
Our centre is all about choice, independence and dignity,
combined with safety and security. Together, we plan a personal
care package tailored to meet your unique needs. Your care
package is included in your affordable monthly rate. Our staff are
on duty 24 hours a day, and provide a range of personal services.
Not all patients who come to the Emergency Department at Northumberland
Hills Hospital need urgent care. For those individuals, the wait to see a
physician could be long, as patients who do have urgent health care needs
are seen first. The NHH Fast Track service strives to help alleviate the wait for
all visitors to the ER by diverting non-urgent patients. A part of the Emergency
Department, Fast Track operates between 1 and 6 p.m., Monday to Friday.
Patients coming to the Emergency Department with non-urgent health
problems, MAY be directed to the Fast Track service after being assessed by the
Emergency Triage Nurse. Operating like a walk-in clinic, patients who are sent
to Fast Track will then wait to be seen by the physician covering the service.
This means potentially shorter wait time IF your health problem is determined
by the trained Nurse to be non- urgent.
Patient Presents to the ER Department
ALL Patients Assessed by Triage Nurse
Patient is directed to the Fast Track Service
(Monday – Friday, 1 – 6 p.m.)
Patient directed to the regular ER
More health care services closer to home
Did you know the Northumberland Hills Hospital offers a growing number of medical
specialists to meet your unique health care needs? The following is a list of specialists who
are available by referral from your family physician:
•
•
•
•
•
Cardiologists • Pediatricians • Internal medicine specialists
Ophthalmologist • Rheumatologist • Urologist
Gynecologists • Plastic surgeons • General surgeons
Ears, Nose, Throat (ENT) specialist • Mental health specialists
Orthopedic surgeon
All referrals to the above specialists must be made by a family physician. For more
information, please contact your family physician or call Mary Anne Shill, Vice-President
of Patient Care Services for the Northumberland Hills Hospital at 905-377-7756.
HALPERN & ASSOCIATES
Psychological Ser vices
Dr. Anita Halpern,
C. Psych.
Dr. Lorraine Patterson,
C. Psych.
Linda Seppanen,
M.A., C. Psych.
Psychologists
At Extendicare/Landmark, we believe in providing
a lifestyle choice for people who want to enjoy an
independent living in a safe and secure environment.
Tours are available upon request.
Call Lynda Davlut at 905-372-0377.
Assisted living is all about choice, independence and dignity,
combined with the safety and security of 24-hour assistance
The Landmark is part of
an Extendicare community.
[email protected]
EXTENDICARE
Therapy & Assessments
for
Children, Individuals,
Couples, Families
Posttraumatic Stress • Abuse-Related Issues
Motor Vehicle Accidents
Psychoeducational Assessments
Relationship Problems • Emotional Difficulties
WE’RE ...NURSING
and MORE
In addition to visiting nursing,
we provide the following:
• FootCare Clinics & In-Home
• Adult Day Service
• In-Home Respite
• Private Duty Nursing
24 HOURS / 7 DAYS
613-392-4181
1-888-279-4866
282 George Street, Cobourg
www.extendicare.com
130 New Densmore Rd., Cobourg, Ontario K9A 5W2
Tel: 905-372-0377 • Fax: 905-372-0477
905-373-1229
Not for Profit
Since 1897
Page 12
Northumberland Hills Hospital In Touch July 2006