H - Talking Guides

Reduce the worry of living alone
Why Lifeline?
Interior Health Lifeline Program - Call Now !
When you experience a fall, medical issue, or other
emergency, every second counts. The Interior Health
Lifeline Program provides simple, fast access to help
24 hours a day, 365 days a year.
North/Central Okanagan 1-800-994-8414
How the Lifeline Service works
1
Summon help
2
Hear a reassuring voice
3
2
Vernon
Kelowna
South Okanagan
Penticton
250-558-1334
250-762-0200
1-866-755-6111
250-770-3531
Simply push your Lifeline Help Button at
any time to connect to our 24/7 Resource
Centre. Note: If you have our Lifeline with
AutoAlert option, you will get an added
layer of protection, as your AutoAlert Help
Button will automatically place a call for
help if a fall is detected and you are unable
to push your button.
A Lifeline Response Associate will access
your profile and assess the situation.
Know help is on the way
Our Associate will contact a neighbour,
loved one, or emergency services based
on your specific needs, and will follow
up to confirm that help has arrived.
Interior Health Lifeline Program, serving the North,
Central, South Okanagan and Similkameen areas,
is not for profit and supported by
volunteers and the community
3
Table of Contents
Health Services Guide Board & CEO Introductions
Health Services Guide
Board & CEO Introductions
4
Strategic Direction
7
Privacy, Rights, and Confidentiality
7
Patient Care Quality Office
9
At the Hospital
Message from Erwin Malzer
Message from Chris Mazurkewich
On behalf of the Board of Directors, I am pleased to
introduce you to Interior Health’s 2017 Health Services
Guide.
Welcome to Interior Health’s 2017 Health Services Guide.
Board Chair, Interior Health
This guide provides an overview of our organization and
important information about our services and facilities.
Interior Health is governed by a nine-member Board
of Directors appointed by the Minister of Health
in accordance with the provisions of the Health
Authorities Act.
Quality is the organizing principle of the Board of
Directors. We work with management, staff, medical
staff, and key external partners across the health
authority to support the population health needs of
the residents of the Central and Southern Interior.
Currently, we are realigning our resources with a goal
to shift the focus of health care from hospitals to
enhanced primary and community care. Our intent is
to support people to live healthy at home and in their
communities for as long as they can.
We invite you to visit the Interior Health website
at www.interiorhealth.ca where you will find useful
information and resources on health care and all our
services.
I hope you find this guide useful and informative.
As always, we welcome your feedback. Please share
your thoughts through our Contact Us form on www.
interiorhealth.ca.
Sincerely,
President & CEO, Interior Health
This guide is part of our ongoing commitment to be
responsive to your needs, and to ensure that you
are aware of the breadth of service available to you
and your loved ones across the Central and Southern
Interior.
Interior Health provides a variety of health-care services
in a mix of settings across the region. We offer a number
of community-based services including: health promotion
and disease prevention, Aboriginal health, chronic
disease management, mental health and substance use
programs, residential care, end-of-life care, and lab and
diagnostic imaging services. These programs and services
are supported through our network of 22 hospitals.
As Chief Executive Officer, I oversee the day-to-day
operations of Interior Health working together with a
team of highly committed and passionate health-care
professionals whose focus is on delivering high quality
care. We also work collaboratively with many key
partners including physicians, First Nations, communities,
foundations and auxiliaries, volunteers, and many
other groups in order to provide a comprehensive and
responsive health-care system for all residents.
The patient experience is critical to the successful
delivery of high-quality health services. That is why
we also work closely with the Patient Voices Network
to ensure our program and service delivery is informed
by the patient experience.
11
The Emergency Department ............................ 11
Planning Your Hospital Stay ............................. 12
Your Medications ............................................ 12
Hospital Discharge .......................................... 12
Billing & Accounts ........................................... 13
Visitor Information
13
Send Well Wishes............................................ 13
Hospital Amenities and Services
14
Food & Nutrition ............................................. 14
Gift Shops ...................................................... 14
Parking .......................................................... 14
Rooms ........................................................... 14
Security & Safety ............................................ 14
Smoking & Fragrances .................................... 15
Spiritual Health ............................................... 15
Wireless Communication Devices ..................... 15
Your Health-care Team
16
Position Descriptions ....................................... 16
Students ........................................................ 17
Our Health-care Services
20
Aboriginal Health
21
Chronic Disease Management
22
Health Promotion and Prevention
22
Home and Community Care
26
Assisted Living ............................................... 27
Community Services ....................................... 27
Pathway to Home (Convalescent Care) ............. 27
Dementia Care ............................................... 27
Palliative Care / End-of-Life ............................. 27
Medical Assistance in Dying .............................28
Residential Care ............................................. 28
Infection Prevention and Control
30
Laboratory Services
30
Diagnostic Imaging
38
Mental Health and Substance Use
39
Transportation Services
41
Volunteers, Hospital Auxiliaries,
and Foundations
45
Private Service Providers
46
Interior Health Careers
48
Glossary
50
Phone Directory
54
Hospitals ........................................................ 54
Home Health Offices ....................................... 54
Mental Health & Substance Use Offices............. 55
Aboriginal Patient Navigators ........................... 55
East Kootenay Health-care Facilities.................. 56
Kootenay Boundary Health-care Facilities .......... 56
Okanagan Health-care Facilities ...................... 57
Thompson Cariboo Shuswap
Health-care Facilities .......................................59
Additional Health-care Resources .....................60
Hospital Foundations .......................................61
Together, we are dedicated to ensuring you and
your loved ones receive the best possible care and
information at all times.
Sincerely,
This guide is a general overview of facilities, services, and programs in the Interior Health region. It is not
intended to provide a complete list of each community’s services and some information is subject to change.
For the most up-to-date information on health programs and services, visit our website www.interiorhealth.ca.
4
Erwin Malzer
Chris Mazurkewich
Chair of the Board, Interior Health
President and CEO, Interior Health
In addition, HealthLink BC provides British Columbians with trusted health information at their fingertips
with just a phone call or a simple click. Speak with a nurse about your symptoms, consult with a pharmacist
about your medication questions, or get healthy eating advice from a dietitian. Dial 8-1-1 on the phone
or go online to www.HealthLinkBC.ca for easy access to non-emergency health information and health
services closest to you.
5
Accommodations
Pharmacies
Accent Inn Kelowna.....................................................53
Comfort Suites.............................................................53
Golden Sands Penticton..............................................53
Kelowna Inn & Suites...................................................52
Siesta Suites..................................................................52
Charities and Foundations
Kelowna General Hospital Foundation......................47
Education
Sprott Shaw College....................................................47
Okanagan College........................................................49
Funeral Homes
Providence Funeral Homes and Crematorium........23
Government & Agencies
BC Liberal Government Caucus................................43
Home Health Care Services
Advanced Home Care Solutions................................44
Healthy at Home Senior Care....................................63
Home Instead Senior Care.........................................62
Neighborhood Nursing................................................62
Nurse Next Door.........................................................62
We Care Home Health Care Services.......................44
Optical
Apex Optometry............................................................6
Medical Alarms
Interior Health Lifeline Program.................................2
Medical Equipment and Supplies
Canadian Red Cross ....................................................24
Cooper Medical Supplies.............................................18
Creative Mobility Products.........................................43
Kipp-Mallery Pharmacy...............................................19
Kootenay Columbia Home Medical Equipment.......24
Lakeside Medical Supply..............................................19
Lakeside Medicine Centre Pharmacy........................18
Nightingale Medical Supplies......................................23
Vital Aire.......................................................................19
The Medicine Shoppe Pharmacy................................42
Lakeside Medicine Centre Pharmacy........................37
Peoples Pharmacy........................................................42
Pharmasave................................................... Back Cover
Seniors Residences
Active Care Seniors Services......................................36
BC Housing...................................................................36
Berwick on the Park....................................................32
Charles Manor Retirement Residence.......................31
Cherry Park Retirement Residence...........................33
Fernbrae Manor...........................................................24
Glenmore Lodge..........................................................32
Hawthorne Park...........................................................29
Kamloops Seniors Village............................................35
Kelowna Elderly Services............................................37
Lake Country Lodge....................................................32
Lake View Lodge...........................................................32
Mariposa Gardens........................................................32
Missionwood.................................................................34
Northwoood.................................................................34
Okanagan Chateau......................................................33
Orchard Valley Retirement Residence.......................33
Ridgeview Lodge...........................................................32
Sandalwood...................................................................34
Silver Springs Retirement Residence.........................31
Southwood....................................................................34
Summerland Seniors Village.......................................35
Sunshine Ridge Retirement Residence......................31
Sun Pointe Village.........................................................36
The Chatsworth...........................................................31
The Concorde...............................................................29
The Heritage................................................................29
The Shores Retirement Residence.............................33
Village at Mill Creek.....................................................36
Village at Smith Creek................................................36
Westwood.....................................................................34
Williams Lake Seniors Village.....................................35
Transportation
BC Transit - Accessible Transit....................................10
Medical Services
OKAPED ......................................................................25
NexGen Hearing..........................................................42
Okanagan Mobile Hearing Services...........................44
Issue 15. Printed November 2016
PUBLISHER Dave Dmytryshyn
D. Dmytryshyn and Associates Ph: 1-866-477-5266
South Okanagan Ad Sales,
Bryan Chamberlain 250-497-6770
Interior Health content provided by Interior Health
the view is priceless...so is your vision
Strategic Direction
Interior Health is undertaking a multi-year shift to
a more patient-centred and integrated system of
primary and community care to reduce the growth
in demand on acute care. Our target populations are
the frail elderly, people with complex medical needs,
and individuals with mental health and substance
use concerns.
Working with community-based physicians, services
will become integrated with a multi-professional care
team wrapped around patient needs and seamless
through a centralized point of access and having
linked health records so patients will not have to
repeat information to different care providers during
their journey.
These improvements will also be closely linked with hospital-based services to enhance timely access
to elective surgery. Services are being designed to improve access and quality across rural and remote
communities. Interior Health is also enhancing relationships with Aboriginal peoples to ensure health care
is provided in a culturally safe and sensitive way.
Strategic Direction & Privacy
Directory of Advertisers
Privacy, Rights, and Confidentiality
Your Rights
Your Personal Information
During your care experience, you have the right:
When you receive care and services from Interior Health,
we will collect, use, and share your personal information
as needed according to the Freedom of Information and
Protection of Privacy Act, E-Health Act, Health Authorities
Act, Hospital Act, and other provincial legislation.
• To know you will not be discriminated against on
the basis of race, colour, ancestry, place of origin,
political belief, religion, family status, disability,
sex, sexual orientation, age, or criminal charge
or conviction
• To be cared for in a respectful, dignified, and safe
manner by competent health-care professionals
• To privacy and confidentiality of your health
information
• To expect that you will be consulted and will
participate in decisions about your health care
• To request access to the information in your own
health record
• To be acknowledged as an individual
Our Employees’ Rights
What is personal information?
Personal information is any information that identifies
who you are including: your legal name, address,
phone number, personal health number (PHN), and
any other identifying information, such as your health
information.
Interior Health recognizes and values the sensitivity
of your personal health information and takes all
reasonable steps to ensure that your personal
information is treated confidentially, is secure, and is
only used for the authorized purposes.
Our employees have the right:
dr. robert zak • optometric corporation
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462 main street, penticton bc v2a5c5
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• To rely on our patients and their families to
participate with the health-care team in their own
health-care planning and intervention, and to use
hospital resources responsibly
• To not tolerate violent acts and threatening speech/
behaviour, both for their own protection and safety
and that of other patients
7
Only authorized individuals who need to know
your information in order to provide care and other
care-related services, may access your personal
information. They may use and share it for the
following purposes:
• To provide ongoing care and services which you
may need to receive
• To maintain contact with you about your health care
• To gather information from family, friends, and
other organizations (e.g., copies of records,
medication information or test results)
• To confirm your identity and personal health
number with the Ministry of Health
• To determine your eligibility for benefits and
services and for billing and payment purposes
• To help us plan, maintain, and improve our care
and services
• To enable the Ministry of Health to conduct
planning, performance measurement, funding,
and research activities
• To conduct research (as permitted by legislation
and/or approved by our Research Ethics Board)
• To teach and educate (e.g., training medical
students)
• To comply with the law (e.g., court order,
reportable conditions)
For more information, please visit our website at
www.interiorhealth.ca, and click on Privacy, Rights &
Confidentiality under the Your Stay tab.
A disclosure directive service is also available to mask
your information. This service allows only those who
have received your explicit authority, via a password,
to view your personal information.
In the case of an emergency, those health professionals
who are working in urgent and emergency care settings
may be able to override your password if deemed
necessary.
For more information about eHealth and disclosure
directives, please visit the eHealth website at
www.health.gov.bc.ca/ehealth.
What is a personal health record?
Each time you receive care from an Interior Health
professional (e.g., visits to emergency departments,
inpatient hospital or residential care, home or
community care treatments, or public health visits),
that contact with you is recorded in your health record.
Health records include: clinical and medical records,
immunization records, lab results, CT scans, and more.
How do I access my personal health record?
You, or your legally authorized representative, can
request a copy of, or access to, your personal health
record. We recommend using the Interior Health official
Request for Access to Records Form to make a request.
The Freedom of Information and Protection of Privacy
Act allows for up to 30 business days from receipt of
your access request to provide you with your record.
You will generally not have to pay for your personal
health record, but you may be charged for special
processing of your request. For example, requests for
copies of the same information, courier fees, special
delivery, or other special processing services.
For more information on how to access personal
health records, corporate records, and records of
interest, please visit www.interiorhealth.ca, and click
on Information Requests under the About Us tab.
What if I don’t want someone to know I am in
one of your facilities?
How does eHealth impact my personal
information?
eHealth is a health-care initiative using information
technology to provide the best possible care. eHealth
combines lab test results, diagnostic scans, medication
history, and electronic prescriptions in an electronic
health record accessible to health professionals.
Health information is stored in data centres and is
available across health authority boundaries through
the electronic health record.
Innovative and effective legislation (e-Health Act)
provides an additional level of privacy, building on
the protection already offered by the Freedom of
Information and Protection of Privacy Act and the
Personal Information Protection Act.
8
We Welcome Your Comments
Interior Health is committed to providing you, our
patients, residents, and clients with excellent care
and service. Your feedback helps us know what we
are doing well and where we can improve.
How can I submit a compliment or complaint?
If you have a compliment or a complaint, first speak
with the person who provided the service, or to the
manager of the area. We appreciate hearing from you;
our staff is thrilled to hear that you have appreciated
their care or service.
If you have a complaint, you are encouraged to try
to resolve any issues at the time and place care is
received. If we have not met your expectations, we
are committed to working with you to find a reasonable
solution.
What if my complaint is not resolved?
If your complaint remains unresolved after discussing
the issue with the service area, we encourage you to
contact our Patient Care Quality Office (PCQO).
Interior Health’s PCQO is the central access point for
complaints that are not addressed at the service delivery
level. The PCQO provides a clear, consistent, timely, and
transparent process for patients to register complaints
about the care they receive from Interior Health.
What if I am still not satisfied?
If you do not feel your concerns were resolved based
on the response of the Interior Health PCQO, you may
contact the Patient Care Quality Review Board for an
independent assessment of the matter.
The Patient Care Quality Review Board is a separate
organization from Interior Health that reports to the
Minister of Health.
Patient Care Quality OffiCe
Privacy, rights & confidentiality
Patient Care Quality Office
Who can access my personal information?
To request a review of the Interior Health PCQO’s
response to your complaint, please contact the Patient
Care Quality Review Board:
•
Toll free: 1-866-952-2448
•
Email: [email protected]
•
Website: www.patientcarequalityreviewboard.ca
What can I expect from the Patient Care
Quality Office?
You can expect your complaint to be dealt with
promptly and fairly. The PCQO will:
• Formally register your complaint
• Work with you to identify a reasonable resolution
to your concern
• Provide you with a response to your complaint and
an explanation about any decisions and actions
taken as a result of your complaint
If you are a patient in the hospital or residential care,
it is standard practice to provide people who phone
and ask about you with information confirming your
admission and location. If you do not wish us to release
this information, please inform a staff member within
Patient Registration or within your care area.
Who can I contact with more concerns and
questions related to my personal information?
The Interior Health Privacy office oversees the
privacy practices of Interior Health and ensures
compliance with policies, as well as with the Freedom
of Information and Protection of Privacy Act.
Please phone toll free at 1-855-980-5020 or email
[email protected].
9
Transit
Health Connections
Regional Transit Service
Although medical appointments have
priority, everyone is eligible.
100 Mile House to Williams Lake . . . . 250·395·2834
Chase to Kamloops . . . . . . . . . . . . . . 1·888·376·7525
Creston to Cranbrook . . . . . . . . . . . . 1·877·843·2877
Elk Valley to Cranbrook . . . . . . . . . . . 1·855·417·4636
Golden to Cranbrook . . . . . . . . . . . . . 1·877·343·2461
Kaslo to Nelson/Trail . . . . . . . . . . . . . 1·877·843·2877
Kimberley to Cranbrook . . . . . . . . . . . 250·427·7400
Lillooet/Lytton to Kamloops . . . . . . . . 1·855·359·3935
Logan Lake to Kamloops/Kelowna . . 1·866·376·7525
Merritt to Kamloops/Kelowna . . . . . . 1·888·376·7525
Nakusp to Nelson
. . . . . . . . . . . 1·855·993·3100
Nelson/Slocan to Trail . . . . . . . . . . . . 1·855·993·3100
Osoyoos to Penticton . . . . . . . . . . . . . 250·495·8054
Princeton to Penticton . . . . . . . . . . . . 1·800·291·0911
Revelstoke to Kamloops/Kelowna . . . 1·866·618·8294
Salmo to Nelson . . . . . . . . . . . . . . . . 1·877·843·2877
Williams Lake to Kamloops . . . . . . . . 1·866·933·7812
6255
The emergency department is one of the busiest
places in a hospital. People come in with different
conditions ranging from minor to severe injuries and/
or illness.
When people arrive at the emergency department, a
specially trained triage (or “sorting”) nurse will assess
and assign an urgency level to each patient according
to a Canada-wide triage system for emergency care.
The triage system helps to make sure patients are
seen based on how sick they are.
Emergency services are available 24-hours a day in
most regional and community hospitals across Interior
Health. Hours may vary in smaller communities. Call
the hospital directly to check hours of operation for
emergency services.
If you feel that you need urgent medical attention, go
to the nearest emergency department or call 9-1-1.
In some emergency departments, there are certain
rooms used for specific conditions. For example, eye
injuries may be seen in an eye exam room and minor
wounds cared for in a minor treatment area. Since
these patients usually do not need a bed for treatment,
they may go in ahead of you, even if you arrived at
the emergency department before them. Triage nurses
will try to give you an estimated time, but wait times
can change at a moment’s notice.
Why are there sometimes long waits and
crowding in the emergency department?
Sometimes there is more demand for service than
resources available. This can happen when there is
an accident with many seriously injured patients.
Sometimes it happens because patients, after they have
been seen and treated by emergency staff, are waiting
in the department for a bed to become available within
the hospital or the community.
Health Services Guide
Digital Edition
www.interiorhealth.talkingguides.com
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Health Services Guide
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10
Why are some people seen before others?
hospitAl
100 Mile House . . . . . . . . . . . . . . . . . 250·395·2834
Ashcroft, Cache Creek, Clinton, Clearwater 1·855·359·3935
Boundary . . . . . . . . . . . . . . . . . . . . . . 250·433·2179
Castlegar . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100
Clearwater . . . . . . . . . . . . . . . . . . . . . 250·674·3935
Cranbrook. . . . . . . . . . . . . . . . . . . . . . 250·417·4636
handyDART. . . . . . . . . . . . . . . . . . . 250·417·3178
Creston . . . . . . . . . . . . . . . . . . . . . . . . 250·428·7750
Grand Forks . . . . . . . . . . . . . . . . . . . . 250·443·2179
Kamloops . . . . . . . . . . . . . . . . . . . . . . 250·376·1216
handyDART. . . . . . . . . . . . . . . . . . . 250·376·7525
Kaslo . . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100
Kelowna . . . . . . . . . . . . . . . . . . . . . . . 250·860·8121
handyDART. . . . . . . . . . . . . . . . . . . 250·762·3278
Kimberley . . . . . . . . . . . . . . . . . . . . . . 250·427·7400
Nakusp . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100
Nelson . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100
Osoyoos . . . . . . . . . . . . . . . . . . . . . . . 250·495·8054
Penticton . . . . . . . . . . . . . . . . . . . . . . 250·492·5602
handyDART. . . . . . . . . . . . . . . . . . . 250·492·5814
Princeton . . . . . . . . . . . . . . . . . . . . . .1·800·291·0911
Revelstoke . . . . . . . . . . . . . . . . . . . . . 250·837·3888
Salmon Arm . . . . . . . . . . . . . . . . . . . . 250·832·0191
Summerland . . . . . . . . . . . . . . . . . . . . 250·492·5814
Trail . . . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100
handyDART. . . . . . . . . . . . . . . . . . . 250·364·0261
Vernon . . . . . . . . . . . . . . . . . . . . . . . . 250·545·7221
handyDART. . . . . . . . . . . . . . . . . . . 250·549·1366
Williams Lake . . . . . . . . . . . . . . . . . . .1·866·933·7812
The Emergency Department
the
Accessible
At
At the Hospital
Email:
[email protected]
Using your emergency department wisely
Here are a few simple things that can be done to avoid
unnecessary visits to the hospital:
• For routine health concerns, contact your family doctor.
• Try to see your family doctor before the weekend
or holidays if you are beginning to feel unwell.
• If you do not have a family doctor, consider using local
walk-in clinics where wait times may be shorter. Call
ahead to check hours of operation. You can search
online for clinics at www.healthlinkbc.ca or call 8-1-1.
• If your family doctor is away or unavailable,
consider using a local walk-in clinic for minor illness,
minor injury, or routine health concerns.
• Make note of weekend and holiday hours of your
local pharmacy or drug store, and ensure your
prescriptions are up-to-date and filled prior to
holidays and travel.
• If you run out of prescription medications on a
weekend or holiday, contact your local pharmacy
to discuss your options. Emergency departments
will not routinely refill narcotic medications for
conditions being treated by another physician.
• Make sure you have basic medications on hand to
control childrens’ fever and pain.
• Call HealthLink BC at 8-1-1 for confidential health
information and non-emergency services 24-hours
a day, seven days a week. For deaf and hearingimpaired assistance (TTY), call 7-1-1.
• If you are concerned about a possible poisoning or
exposure to a toxic substance, call Poison Control
at 1-800-567-8911.
• If at any time you feel you require urgent medical
attention, do not hesitate to go to the emergency
department or call your local emergency response
number (e.g., 9-1-1).
Did You Know?
There are a number of ways to avoid a visit to
the emergency department:
• Wear a helmet when performing high-risk sports
and activities.
• Remember – everything in moderation, including
alcohol.
• Do not drink and drive.
• Wear your seat belt.
• Practice water safety.
• Do not leave open flames unattended.
• Keep alcohol and poisonous substances out of
reach of children.
• Drink plenty of fluids in hot weather.
While you are waiting
If your condition changes while you are waiting to
see a physician, tell the triage nurse so that you can
be reassessed.
In some cases, the triage nurse will arrange diagnostic
tests such as blood work for you while you are waiting.
This can speed up your care so that when a doctor
sees you, he or she will have the results of your tests.
You must still wait to be seen by a doctor before you
can receive any treatment.
Tell the triage nurse if you are leaving the waiting
area for any reason.
Check with the triage nurse before eating or drinking
anything, as it may affect your treatment.
For more information on Emergency Services visit our
website at www.interiorhealth.ca, and look under the
Your Stay tab.
11
the
Follow any admission instructions you may have
received from your physician or health-care provider
before your scheduled admission to the hospital.
hospitAl
For general hospital information, please visit www.
interiorhealth.ca, and click on Preparing for Your Stay
under the Your Stay tab. In addition, read the information
below to help you prepare for your stay at the hospital.
Before meeting with your health-care team
• Write down your questions and bring the list with
you.
• Know and communicate your allergies.
• Be open and honest about your health, questions,
and symptoms.
• Bring a person with you who can help you
understand and recall what was said during the
appointment.
• If you feel confused by an answer, ask again until
you feel you understand the information.
• Make sure you have all the instructions and an
updated list of your medications before leaving.
• Be sure to find out which medications to stop, which
to continue, or which new ones to start.
• Always bring a current and up-to-date list of your
medications to all appointments. Do not assume
your health-care provider will have this information.
How to manage your medications at home
What to bring with you
• Identification: You will require two different pieces
of ID when you arrive at the hospital, one of which
must be a valid BC CareCard or BC Services Card
and any other health services card or information.
• Medications: All of the medication you take
regularly and occasionally (in the original packaging
if possible). This includes: prescription medicines,
purchased medicines, vitamins/minerals, natural/
traditional health products, and any other drugs.
The doctor or nurse will review your medications
and will tell you if you are to continue to take the
medications in hospital.
• Medical History: Any documents or test results
from your physician, including any letters from your
physician about your health issue.
• Personal Care Items: Basic toiletries (e.g.,
toothbrush, toothpaste, deodorant, shampoo, lotion,
hairbrush, dentures, razor), pajamas, bathrobe, and
proper footwear (flat, enclosed heels, rubber-soled
slippers, or shoes).
What to leave at home
Interior Health cannot be held responsible for any lost
or stolen items.
• Do not bring valuables such as large sums of money,
credit cards, electronics, or jewelry (rings and watches
that you normally wear should be left at home).
• Do not wear or bring perfume, cologne, or aftershave.
• Do not bring alcohol.
Leaving your unit or floor
If you need to leave your unit or floor for any reason,
please let your nurse know where you are going and
approximately how long you will be gone and when
you will return.
Your Medications
We encourage you to make the most out of your
interaction with your health-care team. Do not feel
embarrassed or uncomfortable asking your doctor,
pharmacist, nurse, or other health-care provider
12 questions. They are there to help you.
Medications you receive in the hospital may look
different from what you take at home. Once at home,
your community pharmacist can help you manage
your medications, especially when there are changes.
Transportation home from the hospital
Ask a member of your health-care team to learn how
you and your family can participate in planning your
return home as soon as possible following a hospital stay.
Plan ahead and make sure you have made travel
arrangements for your discharge – you are responsible
for your own transportation home following discharge
from the hospital. This applies:
• Whether or not you have MSP coverage.
• Regardless of whether you have arrived by ambulance.
• If you are discharged to your home, to a short stay
unit, or to a long-term care home.
• If discharge occurs from a hospital outside or
within your home community.
If you have not made plans for how to get home,
your discharge time will not be delayed, you will still
be discharged at the scheduled time.
For more information on transportation and travel
expenses, see page 41 of this guide. Please also visit
our website at www.interiorhealth.ca, and click on
Getting There and Home under the Your Stay tab.
Your community pharmacist can help you create a
medication record book or help you use a smart phone
app to manage medications. These tools are available
free of charge at: www.knowledgeisthebestmedicine.
org.
If a Short Stay unit is recommended as a temporary
discharge option, a Transition Liaison Nurse will
provide Short Stay resource information to the
patient/family. Short Stay units include: respite, endof-life care, or convalescent care.
Patients discharged to a Short Stay unit are billed a
daily rate for their stay. A Temporary Rate Reduction
process is available for individuals who may
experience severe hardship as a result of the daily
rate. Patients may be charged a transportation fee
for transfer to the Short Stay unit. If you decline a
recommended Short-Stay bed, the transition nurse
will then support you to plan for your discharge home.
Some patients need further health supports such
as community nursing, care at another hospital, or
rehabilitation services; your health-care team will
work with you to help plan your discharge and any
additional care that is required.
Interior Health supports a philosophy that home, with
appropriate supports, is the best place to recover
from illness and injury, manage chronic conditions,
and live out final days.
Home and Community Care information can be found
on pages 26-28 of this guide.
We encourage visitors in our hospitals because
family and friends are an important part of patients’
recovery.
Visiting hours are flexible and vary between hospitals.
Please check with staff for details; however, below are
some general guidelines to follow when visiting a patient.
• Only two visitors should visit at a time.
• If nursing or medical care is to be given, visitors
must leave the room if asked to by the patient
or staff.
• Visiting hours for special-care units on wards may
be different from regular visiting hours. Please
check with staff on that unit for specific times.
• Children must be accompanied by an adult.
Children are also restricted from certain areas of
some hospitals – please check with your nurse or
at the information desk.
• Do not bring latex balloons into the hospital due
to the potential for allergic reactions. Mylar (foil)
or plastic bubble balloons are fine.
• Many facilities also have scent-free policies and
do not allow highly scented flowers, such as lilies
and lilacs. Visitors should check before arriving or
ordering flowers for delivery.
• All Interior Health facilities are smoke-free.
For more information on visiting Interior Health facilities,
go to our website at www.interiorhealth.ca, and click on
Family and Friends under the Your Stay tab.
Hospital Discharge
Planning for your discharge starts well before you
actually leave. We will work to have you discharged
from hospital at 10 a.m. Please inform your friends/
family you will require transportation home on the
day of discharge. You will most likely be requested to
move to the dayroom to wait for your ride.
Visitor Information
Visitor information
At
Planning Your Hospital Stay
Send Well Wishes
Billing & Accounts
Most hospital services are not billed to residents of
B.C. who have a valid BC CareCard or BC Services
Card. There are exceptions including telephone and
television rentals and charges related to equipment
and supplies (e.g., medication packages, crutches,
canes, casts), and semi-private or private rooms.
Before you order any of these items or services, please
make sure you are aware of the cost of any customized
and non-refundable equipment or prosthetic devices.
Please also see the Private Service Providers section
on page 46 of this guide.
If you have private insurance, some extra costs may
be covered. Be sure to check your policy and request
your preferred accommodation upon admission.
If you are in hospital awaiting placement to residential
care, billing occurs after a 30-day grace period. You
are billed a daily ward rate until your transfer to a
residential facility occurs.
Payment for special services may be made by most
credit and debit cards, cash, or cheque. You will be
told when being discharged where to pay your account.
Your account must be paid in full before you leave the
hospital.
For more information on billing and accounts
receivable, visit our website at www.interiorhealth.ca,
and look under the About Us tab.
Staying in touch and sharing your “get well soon”
wishes can cheer someone’s day. An e-wish provides
family and friends a convenient way to send email
greetings to patients in some Interior Health
hospitals. Our dedicated volunteers are pleased to
personally deliver these well-wishing emails.
Send your wishes using the email addresses below
and include the patient’s full name, unit, and room
number, along with your message.
• Kelowna General Hospital
[email protected]
• Royal Inland Hospital, Kamloops
[email protected]
• South Okanagan General Hospital, Oliver
[email protected]
• Penticton Regional Hospital
[email protected]
• Vernon Jubilee Hospital
[email protected]
This service is intended for well wishes only. Messages
that contain matters of business or inappropriate
content will be deleted. Only messages with text will
be delivered. Do not send images or graphics of any
kind with your email – they will not be delivered. This
service cannot be used to confirm that a patient is
indeed registered.
The e-wish program is also available at some
residential care facilities. See our website for more
information at www.interiorhealth.ca, and click on
Family and Friends under the Your Stay tab.
13
Food & Nutrition
Gift Shops
Smoking & Fragrances
Wireless Communication Devices
Nutritious and safe meals are professionally prepared
for our patients by Interior Health Food Services staff.
Gift shops are located at some Interior Health hospitals
and are usually operated by the hospital auxiliary.
Items available for purchase will vary from site to
site, but generally small gifts, toiletries (personal care
items), stationery, stamps, magazines and books, and
snack items are available.
Smoking, including the use of vaping products such
as electronic cigarettes, is not allowed on Interior
Health property. Our sites are smoke free inside and
outside. Patients who smoke are welcome to ask for
information about smoking cessation programs and
products available to them while in hospital.
Interior Health recognizes that wireless devices, such
as cell phones, smart phones, laptops, and tablets,
are common in our everyday lives and are important
tools for staying connected to family, friends, and
loved ones.
Last year, the team prepared 5.1 million meals for 59
facilities.
If you have any food allergies or require a special diet,
please tell a member of your health-care team.
Patients admitted in our larger hospitals participate in
our Breakfast in a Basket program. Patients choose
their breakfast from a menu and the selections are
prepared on the ward close to where the patients are
located. The program ensures that our patients are
only served a breakfast they like to eat, which improves
the quality of the meal.
Lunch and supper meals are also delivered to the
bedside. Information on patient dietary requirements,
including any likes and dislikes, are collected during
the admission process.
Did You Know?
Canadians consume more than twice the
recommended intake of sodium. It’s true, and
eating excess sodium is linked to 30 per cent of
high blood pressure cases in Canada. Interior
Health is taking steps to continually reduce the
sodium levels in the food we prepare and serve to
meet the established Government of B.C. sodium
level guidelines. Visit www.dietitians.ca for more
information.
Where possible, Interior Health uses B.C. grown
and produced products including fruits, vegetables,
cheeses, meats, and coffee.
For non-admitted patients, family, and friends there
are cafeterias in some facilities that provide a variety
of meals, snacks, and refreshments. At some locations,
the hospital auxiliary or foundation may have snack
or coffee shops on-site. Vending machines that meet
B.C.’s healthier choices policy are also located in some
facilities.
Parking
Parking options vary from hospital to hospital. For
parking information, including rates, check the Interior
Health website at www.interiorhealth.ca, and click on
Amenities and Services under the Your Stay tab, or call
the hospital to which you are being admitted. Hospital
phone numbers are provided on page 54 of this guide.
Rooms
A basic inpatient medical or surgical room is most
often a shared room with two to four patients and
is no cost for patients with BC Medical Services Plan
coverage. Amenities included in a basic room vary at
each hospital. The number of patients per room also
varies at each hospital.
Private or semi-private rooms are available at some
locations. If you have private insurance, please check
what services they will and will not cover. More
information on our Preferred Accommodation Program
is available on our website at www.interiorhealth.ca,
by clicking on Amenities and Services under the Your
Stay tab.
In many locations, telephones and televisions are
available to rent. For more information check with the
hospital to which you are being admitted.
Security & Safety
Interior Health is committed to providing safe,
therapeutic settings for patients, residents, volunteers,
visitors, and staff members. All facilities within the
region employ various security measures to ensure
your comfort.
Do not wear perfume, cologne, or aftershave while
you are a patient in an Interior Health facility. If you
can, remind visitors before they come to see you to
refrain from wearing these products or bringing flowers
with strong scents. Some people are highly allergic to
fragrance ingredients and can suffer severe reactions.
Spiritual Health
Interior Health provides spiritual health care for
patients and families using a multicultural and
multifaith approach. Interior Health Spiritual Health
professionals at the Kelowna General and Royal Inland
Hospital in Kamloops are trained to assist persons with
or without religious affiliation and including those with
First Nations spirituality, when faced with illness or
life changing events. Whether it be coping with the
personal crisis that accompany serious illness, trauma,
or loss; making ethical decisions about treatment; or
even in times of celebration, our focus is in helping
people draw upon their own cultural, spiritual, and
religious resources.
In addition, for persons associated with a specific
religion or spiritual path, spiritual support may also be
accessed through community clergy or similar religious
leader of their tradition. Certain religions also provide
denominational volunteers to assist persons of their
faith tradition. You will be asked at the time of your
admission if you wish to receive a visit from clergy,
volunteers of your denomination or Aboriginal patient
navigators. For additional information on the services
offered by Aboriginal Health, see page 21.
More information on spiritual health care is available
on our website at www.interiorhealth.ca, by clicking
on Amenities and Services under the Your Stay tab.
Upon admission, you will be given a wrist identification
bracelet. This bracelet should be worn for the duration
of your stay.
There will be many people involved in your care. All
Interior Health staff, physicians, volunteers, students,
and contractors will wear photo ID and be able to
answer your questions about what they do. Do not
hesitate to ask to see their identification if it is not
displayed where you can see it.
Wireless communication devices may be used in all
areas of the hospital, including those with medical
equipment and other specialized instruments. To lessen
risks related to the use of wireless devices, keep your
device at least one metre (an arm’s length) away from
medical equipment. If you are unsure if it is safe to
use your device, please ask a member of the staff.
Hospital amenities & services
Hospital amenities & services
Hospital Amenities and Services
We ask that you follow common cell phone etiquette:
• Remember to be mindful of your surroundings and
don’t talk too loudly, especially in patient waiting
areas.
• Do not use abusive or foul language in the presence
of others.
• Avoid taking personal calls or texting while
interacting with members of your health-care team.
• Keep your phone on mute or vibration mode while
in a patient room where other patients are present.
Please respect everyone’s right to privacy and refrain
from taking any photographs, audio, and/or video
recordings unless prior consent from the individual(s)
has been obtained.
Smoke Free
Promoting the health of our patients
Smoking, including the use of electronic cigarettes,
is prohibited on all Interior Health properties.
14
www.interiorhealth.ca
15
General Practitioner (GP) – Diagnoses and treats most
types of health conditions or diseases. A GP is your
family doctor, and is also sometimes referred to as
your family provider.
Orthopedic Surgeon – Specializes in bone, muscle,
and joint surgery.
Hospitalist – Specializes in hospital care. When in the
hospital, a hospitalist may be your attending physician
in place of your family provider.
Patient Porter – Assists and moves patients, equipment,
specimens, and supplies to and from various locations
within a facility.
Health-care Aide – Assists in the care of hospital, clinic,
residential, or care-home patients while under the
direction of a registered nurse, licensed practical nurse,
or doctor. Sometimes referred to as resident care aides,
nursing assistants, nurse’s aides, or hospital assistants.
Many different people will be involved in your health
care – including you. Do not hesitate to speak up if
you have any questions or concerns about your care.
Do not be afraid to ask someone who they are, what
they are doing, or to see their identification.
Your health-care team may include one or any of the
following health-care providers (this is not a complete list):
Aboriginal Patient Navigator – Act as a resource for
both Aboriginal patients and health-care providers to
ensure care is culturally specific, ethno sensitive, and
patient centred.
Admitting Clerk – Signs you into our computer system
as a patient. They ask information about your address,
phone number, family provider’s name, etc.
Anesthetist / Anesthesiologist – Specializes in
administering pain-blocking drugs, or drugs to make
you unconscious, during surgery and other medical
procedures.
Cardiologist – Specializes in diseases or conditions
of the heart and blood vessels, such as chest pain,
irregular heart rhythms, high blood pressure, heart
failure, or heart attacks.
Cardiac Surgeon – Specializes in surgery of the heart
and blood vessels.
Dermatologist – Specializes in diseases and conditions
of the skin, hair, or nails; such as, acne, psoriasis,
warts, or skin cancer.
Dietitian or Nutritionist – Specializes in providing
information and care regarding your dietary needs.
Gastroenterologist – Specializes in diseases of the
stomach, bowel, liver, and spleen; such as hepatitis,
ulcerative colitis, Crohn’s disease, and colon/rectal cancer.
Housekeeper – Keeps our hospitals and/or other care
homes clean and play an important role in infection
prevention.
Licensed Practical Nurse (LPN) – Cares for a wide range
of clients at all stages of life. LPNs provide nursing
services ranging from health promotion, to acute care,
to long-term, and palliative care.
Medical Resident – Practices medicine under the
supervision of fully licensed physicians, usually in a
hospital or clinic.
Medical Student – Practices medicine while studying
to become a physician. Medical students are mentored
and supervised. Strict controls are in place to ensure
that the clinical part (working with patients) of a
student’s education is as safe as possible.
Mental Health Counsellor – Provides advice and
counselling on behavioural management, skills
development, and strategies to manage thoughts,
emotions, and behaviours that impact mental health.
Pediatrician – Specializes in the care of children.
Pharmacist – Specializes in preparing and dispensing
medications or drugs, as well as renews medication
orders.
Physiatrist – Specializes in physical medicine and
rehabilitation. They help people regain function after
surgery, a stroke or an injury, and may help people with
issues such as controlling pain or regaining strength.
Physiotherapist (PT) – Specializes in maximizing
movement and function through physical means
including exercise.
Psychiatrist – Specializes in evaluating and treating
mental health conditions and disorders.
Psychologist – Specializes in evaluating and treating
people who have mental health problems, such as
depression. Also provides counselling and other mental
health services, but does not prescribe medicine.
Radiologist – Specializes in performing and reading
diagnostic imaging tests like X-rays, ultrasounds, and
magnetic resonance imaging (MRI).
Neurologist – Specializes in diseases of the brain, spinal
cord, and nervous system; such as, multiple sclerosis
(MS), Alzheimer’s disease, headaches, stroke, or injury.
Registered Nurse (RN) – Co-ordinates health care,
provides nursing care, treatments, education and
support to patients in situations of health, illness,
injury, and disability in all stages of life. RNs
have additional education and a broader scope of
foundational knowledge and practice than LPNs.
Nurse Practitioner (NP) – Registered Nurses with
advanced education who also diagnose and manage
common diseases and disorders, prescribe medications,
and order diagnostic procedures.
Registered Psychiatric Nurse (RPN) – Prevents and
cares for mental health conditions and disorders
using theories of human behaviour as its scientific
framework.
Obstetrician (OB) – Specializes in the care of pregnant
women, from the time they are initially pregnant,
through delivery, and following delivery.
Rehabilitation Assistant or Activity Worker – Carries out
rehabilitative treatment plans and recreation/activity
programs with a physiotherapist and occupational
therapist.
Occupational Therapist (OT) – Specializes in
encouraging independent function through the use of
activities of daily life.
Oncologist – Specializes in tumours (cancer).
Respiratory Therapist (RT) – Specializes in evaluating,
treating, and maintaining cardiopulmonary (heart and
lung) function. They have specialized medical expertise
and use advanced medical technology.
Specialist – Common language often used to refer to a
physician who has specialty training, like an orthopedic
surgeon (a bone specialist) or a neurologist (a brain
specialist).
Speech Language Pathologist – Specializes in
assessing, diagnosing, treating, and helping prevent
speech, language, and communication disorders.
Spiritual Care Practitioner – Specializes in providing
spiritual support and counselling to patients, clients,
and families.
Surgeon – Specializes in treating disease, injury,
or deformity via operative or manual methods to
physically change body tissues. Surgeons may limit
their practice to a specific age group and/or have a
specific specialty in surgery such as chest (thoracic)
surgery, blood vessel (vascular) surgery, colorectal
surgery, or plastic surgery.
Technologist – Performs various diagnostic tests
including X-ray, imaging, ultrasound, medical radiation,
nuclear medicine, and laboratory.
Transition Liaison Nurse – Assists patients and their
families with complex discharge planning, providing
information, making appropriate referrals, and
facilitating a timely discharge to the most appropriate
setting when home is no longer the appropriate option.
Volunteer – Supports our health-care team in a variety
of settings including hospitals, residential care, and
hospice and community facilities.
Students
Interior Health is helping develop the next generation
of skilled practitioners and workers in all clinical and
non-clinical areas.
At Interior Health, there are a number of students
learning and practicing in our hospitals, facilities, and
programs. Students you might interact with include
those in medical, nursing, pharmacy, social work, and
physiotherapy programs, among others. There are
strict controls in place to ensure the clinical experience
is as safe as possible when students are part of your
health-care team. Students are always supervised. It
is your choice whether students are involved with your
care, and your support is greatly appreciated.
Send an e-wish
Are You Prepared?
Send well wishes to a patient or resident
Know the Risks. Make a Plan. Get a Kit.
Our dedicated volunteers are pleased to personally deliver
a well-wishing email to a patient or resident in many of our
hospitals and residential facilities.
www.interiorhealth.ca
16
Patient Care Co-ordinator – Co-ordinates the day-today operations and care within a specific clinical area.
Social Worker – Assists patients, clients, and their
families to maintain or improve health, social wellbeing, and functioning.
Your HealtH-Care team
Your HealtH-Care team
Your Health-care Team
Each year, thousands of people face emergency
situations. Don't be caught off-guard. Know the
hazards in your area and take the time to assemble
your family emergency kit.
www.getprepared.gc.ca
17
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Community Hospitals – Typically offer services such
as emergency care, laboratory, and X-ray services
and some specialties; such as, maternity and general
surgery. Depending upon the complexity of surgery,
some patients will have to stay overnight while others
will not.
Interior Health offers a variety of health-care services
in a mix of settings across the health region.
In addition to community, regional, and tertiary referral
hospitals, we offer other community-based services
including:
• Aboriginal Health
• Chronic Disease Management
• Community Care, Assisted Living, and Residential
Services
• End-of-Life, Palliative, and Hospice Services
• Health Promotion and Prevention
• Mental Health and Substance Use
• Laboratory Services
• Diagnostic Imaging
• Transportation Services
Levels of Care and Types of Facilities
Primary Health Care – A vital part of the health system,
primary health care includes the basic services that
meet our everyday health care needs including visits
to the family doctor, physiotherapist, pharmacist, or
public health nurse.
Acute Health Care – Services that are provided by a
team of health-care professionals (e.g., physicians,
nurses, dietitians, occupational therapists, etc.),
usually in a hospital.
Regional Hospitals – Provide a wider range of services
and are located in Cranbrook, Penticton, Trail, and
Vernon. In addition to diagnostic testing, regional
hospitals offer a greater variety of surgeries and
an increased number of core specialties including
orthopedics, pediatrics, and psychiatry. Specialty
services such as oncology or neurology may be also be
provided depending upon the availability of specialists
working in the area and the equipment and facilities
available at the hospital.
Tertiary Referral Hospitals – The largest two hospitals
in Interior Health: Royal Inland Hospital in Kamloops
and Kelowna General Hospital. These hospitals provide
the same services as those found at community and
regional hospitals but also offer:
• 24-hour emergency services that may include
trauma services.
• Advanced diagnostics such as magnetic resonance
imaging (MRI), nuclear medicine, and cardiac
catheterization.
• Higher levels or sub-specialties of almost all medical
and surgical services.
• Tertiary services for patients with multi-system
failure and those requiring vascular surgery,
thoracic surgery, or neurosurgery.
• Cardiac surgery is provided at the Interior Heart
and Surgical Centre at Kelowna General Hospital.
Hospital contact information can be found on page 55
of this guide. You can also search for health services
on our website at www.interiorhealth.ca, or look in the
Health Authorities section of the blue pages of your
local telephone book.
Additional information can be found online at
HealthLink BC www.healthlinkbc.ca, or by calling 8-1-1.
Tertiary Health Care – Generally refers to highly
specialized medical and surgical health care, most
often delivered in a hospital.
Aboriginal Health
Our Aboriginal Health team collaborates with Aboriginal
communities and with other health programs to provide
a comprehensive strategy for improving the quality of
life and health care for the most significantly impacted
segment of the population.
established, with the key deliverable to develop
cultural safety education opportunities for IH
employees from the frontline to management.
Through the Partnership Accord, working with First
Nations Health Authority, and the signed Letter of
Understanding agreements with our seven First
Nations and Métis Nation of British Columbia, we are
collaborating and building stronger relations for better
health outcomes for Aboriginal people.
Aboriginal patient navigators are located in community
or acute sites across Interior Health. They support
families by providing resources to help connect them
to appropriate health-care services and provide cultural
support. They also share resources with other health-care
workers to assist in providing culturally appropriate care
and to connect them with external Aboriginal services.
While the health status of Aboriginal people has
improved over the past few decades, many inequities
still exist and we are working towards health equity and
improved wellness, addressed through the Aboriginal
Health and Wellness Strategy 2015 to 2019.
Aboriginal Patient Navigators
To find an Aboriginal patient navigator near you, visit
page 55 in this guide or www.interiorhealth.ca.
AboriginAl HeAltH
Our HealtH-Care ServiCeS
Our Health-care Services
Aboriginal Human Resource Plan
In order to move forward on Interior Health’s goals
and in order to promote healthy living and provide
a seamless, high quality experience that is in the
best interest of all of our patients/client/residents,
the Aboriginal Human Resource Plan was developed.
Outcomes of the plan aim to promote:
Aboriginal Health and Wellness Strategy
The Aboriginal Health and Wellness Strategy 2015 to
2019 was developed in partnership with First Nations,
Métis, Urban service providers, First Nations Health
Authority, the Interior Health Aboriginal Health team,
and others within Interior Health. This strategy sets the
path for Interior Health to work on improving health
outcomes for the approximately 50,000 Aboriginal
people living within Interior Health.
The document follows the principle that health care
touches people at all stages of life including: staying
healthy, getting better, living with illness, and coping
with end of life. Services provided at these various
stages must all meet Aboriginal people’s needs.
• Improved Aboriginal client outcomes
• Meaningful relationships with First Nations
communities in Interior Health
• The creation of a culturally safe environment for
patients, residents, clients, staff, physicians, and
volunteers
• A representative Aboriginal workforce to help meet
our future labour market needs
Aboriginal Self-Identification
Interior Health is committed to a new relationship
with the Aboriginal community and to closing the gap
in health and social conditions between Aboriginal
persons and other British Columbians. The Aboriginal
Self Identification Project (ASI) is assisting Interior
Health to identify and work to close gaps in healthcare services as well as ensure we provide culturally
sensitive care right now.
The four priority areas identified in the strategy are:
Health Outreach Team
Meeting you where you are at
We are nurses who provide testing, care,
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• Advancement of cultural competency within Interior
Health
• Ensuring meaningful participation of the Aboriginal
population in health-care planning and decision
making
• Improving health equity
• Improving mental wellness for Aboriginal people
Aboriginal Cultural Safety Educator
In working towards achievement of the number one
strategic priority of the Aboriginal Health & Wellness
Strategy, that being to “advance cultural competency
and cultural safety within Interior Health”, an
Aboriginal cultural safety educator position has been
Did You Know?
Within Interior Health, approximately 50,000
people have identified as Aboriginal, representing
about 7.7 per cent of IH’s total population.
Population data indicates a trend towards
urbanization. Within the IH region, 58 per cent
of Aboriginal people live off-reserve, including
members of the 15 Chartered Metis communities.
The 42 per cent living on-reserve fall within the
territory of seven different Nations that are inside
IH boundaries: Tsilhqot’in, Secwepemc, Dekelh
Dene, St’at’imc, Syilx, Nlaka’pamux, and Ktunaxa
Nations.
21
ChroniC Disease & health Promotion
Chronic Disease
Management
Health Promotion
and Prevention
Chronic diseases are long-term conditions such as
heart disease, diabetes, chronic kidney disease,
asthma and chronic obstructive pulmonary disease
(COPD), depression, and arthritis, among many others.
Interior Health is committed to health promotion
and the prevention of illness and injury. Programs
and services are offered in individual, group, and
community settings and in a variety of locations
including homes, schools, and health centres.
Chronic Disease Management is ongoing care, support,
and self-management strategies to assist individuals
impacted by a chronic health condition with the medical
care, knowledge, skills, and resources they need to
better manage on a day-to-day basis.
This may include: regular visits, support, and education
from your family physician, other primary care provider,
community-based programs, or referrals to specialist
programs and services.
Interior Health is committed to working with individuals
and families, their physicians, and broader care team
(including community partners) to improve Chronic
Disease Management programs and services available
to assist those impacted by a chronic health condition
live a healthier, longer life.
We offer services and supports for many chronic
diseases including, but not limited to:
• Asthma, COPD, and lung health
• Brain injury
• Cancer
• Chronic pain
• Dementia
• Diabetes
• Heart health
• Renal (kidney)
• Stroke and TIA
• Mental health and substance use
Ask your health-care provider for more information,
or go to our website at www.interiorhealth.ca, and
click on Chronic Disease Management under the Your
Care tab.
Knowing which healthy lifestyle choices you can make,
and staying informed about your illness or condition,
are important ways to take charge of your health.
Interior Health encourages people to take an active
role in their own health and well-being. Taking charge
of your health starts with eating well, being active, and
living smoke free.
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Grief Support
Grief support counselling after suffering the loss of a loved one.
Promotion and Prevention Programs
Immunization – Providing access to immunizations for
vaccine preventable diseases and improving the health
of the population.
Peace of Mind - Advanced Planning
Every Life Tells A Story
Healthy Communities – Working with local governments
to improve the health of residents through policy,
development, and environmental changes.
PROV I D E N C E
Healthy Start – Ensuring that pregnant women and
parents receive the care they and their families need
for their overall best health, this Public Health service
offers programs such as the prenatal registry, home
visiting, breastfeeding support, child health clinics, and
parenting groups.
Penticton
250-493-1774
Summerland
250-494-7752
Healthy Eating – Creating communities, schools, and
workplaces where the healthy choice is the easier
choice through education, skills training, and policy
development.
Healthy Schools – Working with the education system
to develop programs and policies that support optimal
health and learning.
For more information on health promotion and
prevention programs and activities, contact your local
health centre (see listings on page 56), or visit our
website at www.interiorhealth.ca, and click on the
Your Health tab.
Healthy From The Start
Healthy From the Start connects all pregnant women,
not just first-time moms, with information and resources
to help moms and babies get the best start in life.
If you are expecting a baby, call a Healthy From The Start
public health nurse to talk about the programs available.
22
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Interior Health strives to offer independence and
choice for those people with acute, chronic, palliative,
or rehabilitative health-care needs. We support a
philosophy that home, with appropriate supports, is the
best place to recover from illness and injury, manage
chronic conditions, and live out final days.
An extensive Guide to Home and Community Care is
available on our website at www.interiorhealth.ca; click
on Home and Community Care under the Your Care tab.
For more information on any of the services listed
below, call the Home Health office nearest you.
Telephone numbers are found at the end of this guide
on page 54.
Available Services
We offer both short and long-term services to help you
remain independent and in your home.
Adult Day Services – Personal care services and
therapeutic activities in a community setting.
Acquired Brain Injury Services – Provides help for
adults living in the community who have a brain injury,
as well as families, caregivers, and staff.
Care Management – Health-care needs assessment
and care planning.
Home Health Nursing Services – Nurses providing care
to clients who may need time limited and continuous,
palliative or rehabilitative care.
Dementia Care – Services for people with dementia,
their families, and caregivers.
Community Clinic (Home Health) – These clinics provide
a broad range of services to people who require nursing
treatment and education in self-care management.
Community Care Dietitian – Consultation with a
registered dietitian about nutrition.
Rehabilitation – Treatment and strategies to optimize
functional abilities at home.
Health Services for Community Living – Nursing,
physiotherapy, occupational therapy, dietitian, and
dental hygiene services for people with developmental
disabilities.
Home Oxygen Program – Provides subsidy for eligible
clients to have supplemental oxygen for use in their
homes and in the community.
Home Support – Provides assistance with personal care
activities such as bathing and dressing.
Lifeline – An easy-to-use personal response service that
lets you summon help any time of the day or night.
Caregiver Support – Offers caregivers a break from the
responsibility of caring for a loved one.
Social Work – Provides emotional and social support.
Convalescent Care – For people who need more care
before returning home from hospital, typically in a
residential care setting.
Assisted Living – Provides housing, hospitality, and
personal care services for those who are unable to
live at home independently, but do not need 24-hour
nursing care.
Residential Care – For adults who can no longer live
safely or independently at home and require 24-hour
nursing care. Includes both long-term and short-term
beds.
End-of-Life, Hospice, or Palliative Care – Support
services for the dying and their loved ones.
Occasionally other programs including WorkSafe BC,
Veterans Affairs Canada, and Aboriginal Affairs and
Northern Development Canada may cover costs. You
may apply for a temporary reduction in your fee or
rate to provide relief from serious financial hardship.
Assisted Living
Assisted living provides another option to those who
need a little more help to live independently, but are not
at the stage of requiring 24-hour, professional care in
a residential care home. Interior Health, in partnership
with BC Housing, has created many publicly subsidized
assisted living units throughout the region.
This housing option focuses on:
• Emphasizing choice, responsibility, and dignity
• Maximizing independence
• Promoting personal decision-making
Assisted living combines affordable housing with
personal care based on your needs, as well as other
support and other services including:
• Designated agency response to adult abuse and
neglect
• End-of-life (palliative care)
• Health Supports for Community Living
• Home oxygen program
• Home support services
• Meal programs
• Respite services
We also provide appropriate options for those whose
needs would be better met in an alternate setting such
as assisted living, residential care, hospice, family care
homes, group homes, etc.
Pathway to Home (Convalescent Care)
After hospitalization for surgery, illness, or care of an
acute episode related to a chronic condition, you may
need some time to recover before returning home.
Short-term care is provided through a Pathway to Home
bed, where a unique plan will be developed by a team of
health-care professionals to prepare you to return home.
The Pathway to Home program will help you regain
the strength and mobility you need for daily tasks and
activities once you’ve returned home. The average stay
in the Pathway to Home program is six to eight weeks.
The first step to accessing home and community care
services is to contact your local Home Health office.
Contact information is found on page 54.
• Nutritious meals and snacks
• Housekeeping and laundry services
• Social and recreational activities
• 24-hour emergency response service for safety
and peace-of-mind
More information is available on our website at
www.interiorhealth.ca, by clicking on Housing &
Health under the Your Care tab.
You do not need a doctor’s referral to access Home and
Community Care Services – you may refer yourself or
be referred by a family member, friend, neighbour, or
Aboriginal patient navigator.
Services such as nursing and rehabilitation (occupational
and physical therapy) provided by Interior Health
health-care professionals are available to assisted
living residents.
As part of the application process, a Home Health
professional will determine your eligibility and discuss
your situation with you.
Applications for publicly subsidized assisted living
units are processed through Interior Health Home
and Community Care – you do not need to contact
the facility directly.
Interior Health is dedicated to working with individuals
to provide access to current information, support,
and care services that will help people with any type
of dementia to live well and to support their family
caregivers. People with dementia require different
amounts and types of help at different times in the
disease process, or even within one day.
Eligibility
The Home Health professional will work with you, your
family, and your physician to develop a plan of care.
A plan of care may include starting home health and
community care services; coordinating access to publicly
subsidized assisted living, residential care or home
support; offering respite options to your caregivers;
or providing links to other services in the community.
Is there a cost?
Some services are provided at no cost. Others have a
fee, which may depend on your income. There may be
a cost for some equipment or supplies. To access these
Phone Line for Seniors
Addressing seniors’ health-care concerns
The Office of the Seniors Advocate is a go-to resource for
seniors information and referral. The Office also monitors
and promotes seniors’ issues and works to identify
solutions.
1-877-952-3181
www.seniorsadvocatebc.ca
26
services, you must agree to a financial assessment
based on your current income tax return, which will
help determine your client rate.
Residents of publicly subsidized assisted living
residences must meet the eligibility requirements set
by the Ministry of Health.
When a resident can no longer safely reside in this
semi-independent setting, they will be assessed for
an alternate placement.
More information on assisted living is available on
our website at www.interiorhealth.ca, by clicking on
Housing & Health under the Your Care tab.
Community Services
If you require care, and it can be provided in your
home or a community setting, your Home Health
professional will work with you and your caregiver to
create a care plan that meets your needs, using the
appropriate community services.
Community services include:
• Acquired brain injury services
• Adult day services
• Case management
• Choices in Supports for Independent Living
• Home Health nursing services
• Community rehabilitation services
Home & Community Care
Home & Community Care
Home and Community Care
Dementia Care
For information on services that may be available to you,
visit our website at www.interiorhealth.ca, and click on
Chronic Disease Management under the Your Care tab.
You may also call the nearest community health centre
listed on page 54 of this guide to speak to a community
health professional about home-based supports, or
look in the blue pages of your phone book under
Health Authorities.
A Dementia Helpline is also available. Call 1-800-9366033, Tuesday through Friday, 10 a.m. to 4 p.m. P.S.T.
The helpline is a province-wide support and information
service offered by the Alzheimer Society of B.C. and
is available to anyone with questions about dementia.
Palliative Care / End-of-Life
Palliative care provides a broad range of support services
to those who are facing a progressive and advancing,
life-limiting illness. While palliative care includes support
of those who are dying, it is most effective for individuals
much earlier in their course of illness.
The purpose is to relieve suffering so that individuals and
their loved ones can devote their energies to embracing
the time they have left together with dignity and
quality of life. Palliative care intends neither to hasten
or postpone death; it allows a natural death to occur.
27
Home & Community Care
Whether you are at home, in hospital or a residential
care home, your health-care team will provide:
all options available; and to support them in making
informed decisions.
• Care to help relieve symptoms such as pain, nausea,
shortness of breath, fatigue, and insomnia
• Information on services and care options, legal, and
financial matters
• Education for families on how to provide or assist
with care
• Emotional support
• Referrals to available services, such as volunteers or
different types of counselling
The first step in requesting medical assistance in dying is
for an individual to have a conversation with a physician
or nurse practitioner, as well as their family so they can
share their end-of-life wishes. Then, a formal request
must be completed and submitted to start the process.
For more information on end-of-life, palliative care services,
please call the Home Health office nearest you. Telephone
numbers are found at the end of this guide on page 54.
Also, visit our website at www.interiorhealth.ca, and click
on Palliative Care / End of Life under the Your Care tab.
Community Hospice Beds and Hospice Care
Hospice care is a respite and an end of life palliative option
for those who cannot, or choose not, to be cared for or
die at home and do not need to be in hospital. Community
hospice beds provide a home-like setting that supports
care based on a client- and family-centred approach to
help people cope during advancing illness, death, and
bereavement. Interior Health has community hospice
beds located in both dedicated hospices and within
residential care facilities. For access to a local community
hospice bed, contact the Home Health office nearest you.
Telephone numbers are located on page 54 of this guide,
or visit our website at www.interiorhealth.ca, and click
on Housing & Health under the Your Care tab.
Services are provided 24-hours a day by a team of
professionals which may include: nurses, occupational
therapists, pharmacists, physicians, social workers,
spiritual care practitioners, and hospice volunteers.
B.C. Palliative Care Benefits
The B.C. Palliative Care Benefits provide eligible individuals
living at home, assisted living or in a hospice (that is not a
licensed residential care home covered under PharmaCare
Plan B) with free medications for pain and symptom
relief. The benefits also include some medical supplies
and equipment, as well as home support without charge.
Any resident of B.C. who is diagnosed with an end
stage disease or illness and has a life expectancy of up
to six months, is eligible for the benefits. Your physician
or nurse practitioner will assess your medical eligibility
and will register you on your behalf. When Interior
Health is notified that you are registered, you will be
contacted by a Home Health professional to further
assess your needs for medical supplies, equipment,
home support, and health professional care.
Medical Assistance in Dying
Medical assistance in dying is when a physician or nurse
practitioner helps a patient who wants to voluntarily and
intentionally end their life. Medical assistance in dying
became legal in Canada on June 17, 2016 for adults
who are facing a foreseeable death and experiencing
intolerable suffering, and who meet specific eligibility
criteria (see the Ministry of Health website for more
information).
28
Our health-care team is here to respect and honor
the wishes of patients by providing information about
For additional information about medical assistance in
dying within Interior Health, or for help contacting a
physician or nurse practitioner:
• Email [email protected]
• Call our Patient Care Quality Office toll-free at
1-877-442-2001
• Visit our website and look for Medical Assistance
in Dying under the Your Care section
Residential Care
When you are no longer able to stay at home or in
an assisted living residence safely, Interior Health’s
residential care services are there to meet your needs.
Residential care is for adults with complex health-care
needs who require 24-hour, professional care due to
physical disabilities or mental or behavioural conditions
including brain injuries or dementia.
Access to care is based on need and urgency. Residents
pay a subsidized monthly rate to cover the cost of
accommodation and other services.
Our resident-centred philosophy is designed to support
residents’ choices, help people function at their highest
level, and provide the best quality of life possible.
The B.C. Residents’ Bill of Rights promotes health,
safety and dignity, and supports the social, cultural,
religious, spiritual, and other rights of residents.
Resident and family councils are in place to assist in
facilitating communication and collaboration between
family members and residential care home staff and
management. These councils are made up of persons
who either live in a residential care home or are friends
and relatives of care home residents.
Services provided in residential care homes include:
• 24-hour nursing and personal care
• Development and maintenance of personal care plans
• Housekeeping and laundry services
• Meals
• Medication supervision and administration
• Short stays for respite, convalescence, or hospice
palliative care
• Social and recreational activities
B.C.’s residential access policy ensures people with the
most need have priority for the first appropriate bed
in a residential care home. You may be expected to
move with very short notice – often within 48-hours.
At Verve, we believe that
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Tel: (250) 490-8800
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The first step to enter a publicly subsidized residential
care home is to have a health needs assessment
completed by a Home Health professional.
For more information on any of the Home and Community
Care services, call the Home Health office nearest you.
Telephone numbers are located on page 54 of this guide,
or visit our website at www.interiorhealth.ca, and click
on Housing & Health under the Your Care tab.
867 K.L.O. Road, Kelowna
867 K.L.O. Road, Kelowna
Tel: (250) 861-6636
Tel: (250) 861-6636
3630 Brown Road, West Kelowna
3630 Brown Road, West Kelowna
Tel: (250) 768-9904
Tel: (250) 768-9904
29
InfectIon control & lab ServIceS
Infection Prevention
and Control
Interior Health is committed to protecting patients,
staff, and visitors from infections within the healthcare environment.
We have a comprehensive Infection Prevention
& Control program that is followed in all of our
facilities. For more information on our program, go
to our website at www.interiorhealth.ca, and click on
Infection Prevention & Control under the Your Stay tab.
Laboratory Services
SENIORS’ HOUSING
Your physician or other health-care professional may
order blood or other diagnostic tests which could be
performed in a health centre, laboratory, or hospital.
Some tests, such as electrocardiograms (ECGs), and
Holter monitors, might only be available in larger
centres and travel may be required to have those
tests performed.
The laboratory team includes: laboratory assistants,
technologists, pathologists, pathologist assistants, and
administrative staff.
Laboratory Departments
Accession – Responsible for blood collection and
specimen processing.
Anatomical Pathology and Cytology – Prepares samples
of body tissue for tests to detect disease.
Clinical Chemistry – Conducts tests on blood and body
fluids to determine chemistry, hormone or drug levels.
Hand Washing
Cleaning your hands is the single most effective way
to reduce the spread of germs that cause the common
cold, flu, and even serious or life-threatening illnesses.
Protect yourself and others from infections by washing
your hands with soap and water before eating or
handling food, and after using the washroom. Use
warm water and soap and lather for 15 seconds. Rinse
thoroughly and dry well with paper towel.
If your hands are not visibly dirty, use the alcoholbased hand rub that is readily available in dispensers
located throughout our facilities. It is very important
that you clean your hands often and completely.
ASK
As part of our commitment to clean hands, we encourage
you to politely ask health-care providers if they have
cleaned their hands before providing you with care.
PREVENT SPREAD
If you are able, cough and sneeze into your sleeve
rather than your hand. This stops the spread of germs
from hands to doorknobs, telephones, and anything
else you touch. If you used your hands or tissues to
cover your cough or sneeze, be sure to clean your
hands afterwards by using an alcohol-based hand rub.
Hematology – Conducts tests to measure blood cells
and detect diseases and disorders of the blood.
Microbiology – Conducts tests on blood, body fluids,
tissue, and swabs for the detection of bacteria, fungus,
viruses, and parasites.
Transfusion Services – Conducts blood typing and blood
compatibility tests.
For more information, please visit our website at
www.interiorhealth.ca, and click on Laboratory
Services under the Your Care tab.
It’s All About
Lifestyle
Life is beautiful in the Okanagan! Great
weather, lots to do, and family and
friends close by. Three of our Residences
are located in the Okanagan and all
offer easy access to shopping, medical
services, and other essentials. Plus, we
have 24-hour security, exceptional ne
dining, and an abundance of activities.
Give our team at the location of your
choice a call to set up a complimentary
tour. We look forward to welcoming you.
LET US KNOW
If you have a communicable disease, be sure to let
your health-care provider know when admitted to a
health-care facility.
Did You Know?
30
Antimicrobial soap products in the home are not
necessary for everyday hygiene. In fact, these
soaps can add to the ongoing problems with
“super bugs.” We suggest you avoid using these
products.
OSOYOOS
Sunshine Ridge
Retirement Residence
9107 Main Street
250-495-2520
sunshineridgeosoyoos.ca
PENTICTON
Charles Manor
Retirement Residence
333 Martin Street
250-492-3600
charlesmanor.ca
VERNON
The Okanagan’s Best Value
for Seniors’ Living!
Silver Springs
Retirement Residence
3309 39 Avenue
250-545-3351
silverspringsvernon.ca
Sunshine Ridge, Silver Springs and Charles Manor are
operated by Vancouver Resource Society.
31
SEE HOW
60 WHITESHIELD CRESCENT SOUTH, KAMLOOPS BC
SuiteS
AvAilAble!
CAll for DetAilS
Lake Country Lodge
250.766.3007
BEAUTIFUL CHANGE C AN BE .
We understand that the idea of change can sometimes be overwhelming.
But the right kind of change can revitalize, reinvigorate and renew. If you
have considered retirement living but are uncertain about making the
change, pay us a visit to learn about the carefree lifestyle that awaits.
Mariposa Gardens
250.495.8124
VISIT TODAY FOR A COMPLIMENTARY LUNCH AND TOUR.
Ridgeview Lodge
250.376.3131
THIS IS RETIREMENT LIVING AS IT SHOULD BE.
Lakeview Lodge
250.768.3802
Sienna-Baltic Group ...
...a Great Place to Live
Our Mission is to consistently provide excellence in
care, service and housing to all within our residences.
Glenmore Lodge
1.877.444.7999
870 Westminster Ave, Kamloops, BC V2B 1N9
250.376.0315
www.ShoresRetirement.ca
2829-34th Street, Vernon, BC V1T 9G4
250.545.0455
www.OrchardValleyRetirement.ca
We promote wellness, implement creative approaches
to care and service, and serve as a contributing
member of our community.
317 Winnipeg Street, Penticton, BC V2A 8J9
250.492.2447
www.CherryParkRetirement.ca
32
2100 Benvoulin Court, Kelowna, BC V1W 3A4
250.862.9088
www.OkanaganChateau.com
33
YOU’RE GOING TO
LOVE LIVING HERE.
VISIT ONE OF MANY
COMMUNITIES ACROSS BC
WE GUARANTEE IT!
INDEPENDENT LIVING
ASSISTED LIVING
COMPLEX CARE
We are so confident you will find
life more rewarding, enriching, and
enjoyable at Regency Retirement
Resorts that we guarantee it!
CALL US TODAY FOR A TOUR
Call 250-712-6363 or visit www.regencyresorts.ca
SANDALWOOD
Glenmore
34
MISSIONWOOD
Mission
WESTWOOD
West Kelowna
NORTHWOOD
Downtown
1 844 603 HOME (4663)
www.retirementconcepts.com
SOUTHWOOD
Penticton
35
You’ll Love It Here!
Pharmacists Chris Waller (L), and Greg Andreen (R)
Co-owners of Lakeside Medicine Centre Pharmacy
Village at Mill Creek | 1450 Sutherland Ave.
Sun Pointe Village | 700 Rutland Rd.
Village at Smith Creek | 2425 Orlin Rd. (Westside)
Offering Independent Living, Assisted Living
and Residential Care
Call for a tour 250.215.1500
www.baptisthousing.org
Baptist Housing | Enhanced Seniors Living | Since 1964
InterIor HealtH ServIceS GuIde
Kelowna - Proof 1
Size: 1/4 Page 6” w x 2.3875” ht, colour
Prepared July 2016
dave dmytryshyn | [email protected] | 250.768.3777
Make Your Home Safe
for Independent Living
Are you a low-income senior or a person with a disability who wants
to live safely and independently in the comfort of your home?
Do you have difficulty performing day-to-day activities?
Does your home need to be adapted to meet your changing needs?
If so, you may be eligible for financial assistance under the
Home Adaptations for Independence (HAFI) program.
Find out today if you are eligible and if you meet all of the
requirements as a low-income homeowner or as a landlord applying
on behalf of an eligible tenant.
To apply or learn more, visit
www.bchousing.org/HAFI
You can also contact BC Housing:
Phone: 604-433-2218
Toll-free: 1-800-257-7756
LAKESIDE
Our History
Through the years, the partners stuck to their ideals and refused to be swayed into the broad based retail market
and away from their original concept for their store. In 1993, they added a third partner, Greg Andreen,
and in 1998 Chris Waller, son of Ronald Waller was added to the partnership as Fred Behrner and Ronald Waller
Our Services
Ostomy
• Pharmacist
a Pharmacist according to a Doctor’s
with problem-solving techniques
H O U S I N G M AT T E R S
• Experienced Enterostomal
Therapy Nurse
• Circulatory Problems?
• Ostomy and Wound Care
provided at our
Medicine Centre Clinic
• Vision Problems?
• Services
Monday through Friday
15-009
Position: Best available
300 dpi, CMYK colour
BC Housing
Make Your Home Safe for Independent Living
August 31 , 2015
Comfortdeadline:
&
Security
size: 6”w x 5”h (no bleeds)
Publication: Interior Health-Health Services in
Guide
a
Beautiful
Setting
printable PDF to [email protected]
Insertion Date: September 2015
th
21 room home-style
assisted
livingHAFI ad
subject line:
BC Housing
residence & exciting amenities.
36
call 250 554-9244
•
Services Include:
• Foot And Nail Assessment
•
• Free Delivery in Kelowna Area
• Toenail Care
• Free Shipping throughout B.C.
• Callus and Corn Care
• Hygiene and
commercially unavailable. We can
they used to in the old days.
Foot Care
Do You Have:
• Diabetes?
• Surgical Wounds
• Non–Healing Wounds
• Direct Billing For Veterans
•
• Advanced Wound
Product Advice
#112A - 2365 Gordon Drive, Kelowna (in Guisachan Village)
Hours: Monday to Friday 8:30am - 6:00pm, Saturday 10:00am to 5:00pm
Toll Free: 1-888-222-9002 • Phone: 250-860-3100
E-mail: [email protected]
• website: www.lakesidepharmacy.ca
37
Interior Health provides a range of Mental Health and
Substance Use services in a variety of settings. Services
vary from short-term assessment and treatment,
to long-term programs for those with a serious and
persistent mental illness and substance use problems.
Diagnostic imaging (DI) is used to produce images of
the body for the diagnosis and treatment of a variety
of conditions.
Our facilities provide a complete range of diagnostic
imaging services to patients in hospitals and healthcare centres across Interior Health.
Mental Health and Substance Use (MHSU) services are
provided in a variety of settings including community
clinics, hospitals, and specialized settings for intensive
treatment, residential support settings, family doctors’
offices, health centres, and through community
outreach. Residential care and supported-housing
programs are also available for adults and seniors.
The DI team includes: imaging technologists,
radiologists, and administrative staff.
Diagnostic Imaging Services
Bone Density – Used to measure the mineral density
of bones using special X-rays (called dual energy X-ray
absorptiometry – DEXA). This assesses a person’s risk
for osteoporosis and their response to treatment.
There are three levels of professional care for people
with mental illness and substance use problems:
Level 1 – Primary care (e.g., family doctor, community
mental health and substance use team).
CT scans (Computed Tomography) – Produces multiple
images (called slices) and 3D reconstructions of all
areas of the body using an X-ray tube that rotates 360
degrees around the patient’s body.
Echocardiogram (ECHO) – Uses sound waves
(ultrasound) to create a picture or image of the heart.
The recorded waves show the shape, texture, and
movement of the heart valves, the size of the heart
chambers, and how well they are working.
IR (Interventional Radiology) – Includes biopsy and
angiography, which uses X-rays and contrast dyes
to examine blood vessels (arteries and veins) and
treat a number of conditions, such as blockages and
other conditions, by observing the flow of blood in
the vessels.
Mammography – An X-ray image of the breast used
to detect abnormalities in the breast tissue. It is used
to screen for and diagnose breast cancer.
MRI (Magnetic Resonance Imaging) – Uses a large
magnet, radio waves, and a computer to produce
detailed images of the body (called slices), particularly
in the soft tissue, spinal cord and brain, and abdomen
and joints.
Level 2 – Secondary care (e.g., community mental
health and substance use team, psychiatrist, general
hospital).
Nuclear Medicine – Diagnostic imaging exam that uses
radioactive isotopes to assess the function of different
organs (e.g., kidneys, lungs, heart, and bones) and
blood flow to various structures in the body.
Ultrasound (also called sonography) – Uses high
frequency sound waves to produce images of soft
tissue structures and vessels in the body. A transducer
is moved over the part of the body being imaged,
sending and receiving sound waves, which are then
interpreted to produce an image on a computer screen.
X-ray – The most frequently used imaging method for
visualizing bones and air-filled structures in the body.
For more information on diagnostic imaging services,
please visit our website at www.interiorhealth.ca, and
click on Diagnostic Services under the Your Care tab.
Level 3 – Tertiary or specialized services for people who
require supports exceeding the capacity of primary or
secondary services. These services are by referral only.
Mental Health
MHSU Emergency Services
MHSU emergency services provide mobile crisis
response in communities where they are located.
Intake Services
Intake services provide access to Community Mental
Health and Substance Use programs and links to
other community programs and mobile crisis response
teams. Intake into some programs may require a
physician referral.
For 24-hour crisis line services, contact the Interior
Health Crisis Line Network at 1-888-353-CARE (2273)
or 1-800-SUICIDE. Telephone numbers for your local
Mental Health office are found on page 55 of this guide.
Counselling Services
Counselling services provides short-term individual
or group counselling for persons struggling with
severe symptoms of depression, anxiety, personality
disorder, and other psychiatric problems.
Case Management Services
We are social
38
Case management services are available for people with
a serious and persistent mental illness. This program
provides longer term treatment, rehabilitation, case
management, support services, and residential care.
Seniors Mental Health Services
Seniors mental health services are available to individuals
65 years of age and older who are experiencing
complex mental health disorders and issues related to
aging, including dementia with associated psychiatric or
behavioural problems. This service provides specialized
assessments, treatment, case management, community
support, as well as caregiver support.
Aboriginal Services
Services to clients of Aboriginal ancestry with mental
health and/or substance use issues are available
through Interior Health, some local friendship
centres, and with the assistance of Aboriginal patient
navigators. Contact your local friendship centre or
Mental Health office. Telephone numbers are provided
on page 55 of this guide.
Hospital-based Psychiatric Services
Hospital-based psychiatric services are available at
each of the regional hospitals located in Kamloops
Vernon, Penticton, Kelowna, Trail, and Cranbrook. For
more information, please contact your local hospital.
Mental HealtH & SubStance uSe
Diagnostic imaging
Mental Health and Substance Use
Diagnostic Imaging
A list of mental health locations and telephone
numbers are found on page 55 of this guide.
Developmental Disability Mental Health
Developmental Disability Mental Health Services (DDMS)
are available for individuals aged 14 years or older
who have developmental disabilities. The program is
delivered by Interior Health staff located throughout
the Interior Health region. Team members include:
psychiatrists specializing in developmental disability
issues, psychiatric nurses, and behavioral consultants.
For more information, please contact the DDMS office
nearest you.
Assertive Community Treatment (ACT)
Assertive community treatment serves clients living with
complex mental illnesses and substance use disorders.
The team supports those who may have very significant
functional impairments, and who may have gone
without appropriate services because of the limitations
of traditional mental health services. ACT services are
available in Kelowna and Kamloops.
MHSU Primary Care
MHSU primary care services offers physician support
and intensive case management at clinics across IH for
clients with serious MHSU issues.
39
Supportive Housing
Interior Health provides a wide range of substance use
services, from prevention to intensive treatment for
all ages. The goal is to improve the health and wellbeing of people with substance use problems. Services
support people across the lifespan.
Prevention
Supportive housing programs offer stable, safe
living environments for people in various stages of
the change process. Supportive housing offers the
opportunity for residents to benefit from a stable
living environment, while receiving supports through
outpatient services.
Prevention programs are available to both adult and
youth populations. Programs are community and
school-based, with an emphasis on encouraging
children, youth, and adults to learn to make healthy
lifestyle choices.
In an emergency, calling 9-1-1 provides you with direct
access to all emergency service providers in B.C.,
including ambulance, police, and fire. Calling 9-1-1
should only be used when an immediate response is
required.
Outpatient services offer counselling, support, and
educational services for people wishing to reduce or
quit their use of substances. In collaboration with their
clients, the counsellors develop treatment plans, which
may include referral to other services.
Withdrawal management programs include medical
and non-medical support and supervision to help
minimize the negative physical and psychological
effects of withdrawal from alcohol and other drugs.
Withdrawal management can occur in the community
with physician support, in a residence with social
supports, or at a medical unit with medical supervision.
A typical stay in a withdrawal management program
is five days.
Day Treatment
Day treatment programs are offered to individuals
requiring intensive therapeutic services where
residential treatment may not be appropriate. These
are day and/or evening programs offering a flexible
schedule of group counselling over a period of several
weeks. Please contact your local MHSU office to see if
day treatment is available in your area.
Residential Treatment
Residential treatment programs offer intensive shortterm therapy designed for clients ready to make
significant changes to their substance use patterns
in a safe, alcohol and drug-free living environment.
Treatment programs are usually accessed through
referral from an outpatient service and typically last
four to six weeks in length. Follow-up is provided
through your local outpatient counselling services.
Getting to where you need to be can involve a mix
of public and private service providers. The goal is to
match the transportation resource to the client’s care
needs in a timely and cost-effective manner.
In an Emergency
Outpatient
Withdrawal Management
Patient transportation is a vital link to the healthcare system. Whether you require transportation
to a hospital, a residential care home, or a medical
appointment, there are transportation options available
to meet your needs.
Aboriginal services are available to clients of Aboriginal
ancestry with substance use issues. Support is
available through all local service outlets, as well as
through Interior Health contracts with some local
friendship centres or with the assistance of Aboriginal
patient navigators. Contact your local friendship centre
or Aboriginal patient navigator for more information.
You may also call the nearest Mental Health and
Substance Use office. A list of phone numbers are
provided on page 55 of this guide.
Interior Crisis Line Network
Confidential telephone-based crisis line services
Accessible throughout Interior Health 24/7/365
Resources for you, in your community
Empowering support for all concerns
More information on transportation services and fees
is available at www.interiorhealth.ca, by clicking on
Getting There and Home under the Your Stay tab.
Transportation After Discharge
Patients should be aware that they are responsible
for their own transportation home following discharge
from a hospital. This applies:
Transportation from Rural Communities
Other Related Services
These MHSU programs and services are designed to
support clients in their recovery. For more information,
visit our website at www.interiorhealth.ca, and click
on Mental Health and Substance Use under the Your
Care tab.
As a patient in an acute care hospital within Interior
Health, you may be transferred to another acute care
hospital within the health region, or even another
health authority, depending on your needs. If this
happens, there is no charge for patients with BC
Medical Service Plan (MSP) coverage. Patients without
MSP coverage (i.e., out of province residents) will be
billed for transfers within B.C.
• If discharge occurs from a hospital outside or within
the patient’s home community.
• If the patient is discharged to their home or to a
long-term care home.
• Regardless of whether the patient arrived by
ambulance.
• Whether or not the patient has MSP coverage.
Aboriginal Services
Additional related services that support substance
use services include: needle exchange, pregnancy
outreach, Opioid Replacement Therapy, HIV education,
community mental health, as well as street-based
primary care and nursing services.
Transportation Between Hospitals
TransporTaTion services
Mental HealtH & SubStance uSe
Substance Use
Transportation Services
Do you live in a rural community and need to travel
to a medical appointment but don’t have a car? Are
you uncomfortable driving on winter roads? Are you
without a family member or neighbour who can take
you to your appointment?
Is there a cost?
Fees may vary depending on your personal circumstance
and the services provided to you.
If medical treatment is not available within 40 kms
(one way) of where you live, you may be able to
claim the cost of traveling (public transportation) to
receive treatment as a medical expense tax credit
when you file your personal income taxes (meals and
accommodation not included). If you are required to
travel at least 80 kms (one way) from your home to
obtain medical services, you may be able to deduct
transportation expenses (vehicle, air, or public
transportation), meals and accommodation for both
the patient and, when applicable, an accompanying
individual.
For further information, call the Tax Information
Phone Service (T.I.P.S.) at 1-800-267-6999 or go to
www.cra.gc.ca and type “travel expenses for medical”
in the search box. You can also contact a professional
accountant to determine if your medical-related travel
expenses are tax deductible.
Health Connections is a partnership between Interior
Health, regional districts, municipalities, BC Transit,
and local not-for-profit societies that increases patient
access to non-emergency medical appointments.
Health Connections has developed bus services to link
small communities with the regional/tertiary hospitals
in all four health service areas. These are: Okanagan
(links to Kelowna and Penticton), Thompson Cariboo
Shuswap (links to Kamloops and Vernon), Kootenay
Boundary (links to Trail), and East Kootenay (links to
Cranbrook).
For information regarding Health Connections,
contact your local Home Health office. Telephone
numbers are located on page 54 of this guide.
Please also visit the Interior Health website at
www.interiorhealth.ca, and click on Getting There and
Home under the Your Stay tab.
You may also contact the Interior Health Patient
Transport Office at 1-866-929-4423.
1-888-353-CARE (2273)
40
41
LISTEN to what matters
Forget what you knew
about hearing aids.
Imagine a hearing aid that will scan
your environment 100 times per
second to analyze and balance every
sound individually. Traditional hearing
aid technology delivers speech
understanding in noisy environments
by focusing on just one speaker, while
suppressing all others.
With the newest technology now available
from NexGen Hearing, users enjoy a
realistic listening experience with input
from multiple speakers simultaneously,
even in complex environments! Now
you can focus on what is important and
switch your attention when desired with
less brain fatigue.
-MOBILITY EQUIPMENT: Wheelchairs, Powerchairs,
Custom Seating, Pediatric Equipment, Scooters,
Walkers, Rollators.
-ACCESSIBILITY EQUIPMENT: Patient Lifts, Ramps,
Home Elevators, Stair Lifts, Wheelchair lifts.
-BATHROOM SAFETY: Grab Bars, Shower Chairs,
Bath Lifts, Toilet Seats and Frames, Floor to Ceiling Poles.
-AIDS FOR DAILY LIVING
-RENTALS AND SERVICE
Member of:
www.creativemobility.ca
Penticton
8 clinics in the BC interior to serve you.
Some conditions apply.
Call for details.
Registered under the College of Speech and Hearing Health Professionals of BC.
42
nexgenhearing.com
1.877.606.6671
Kelowna
113 - 78 Industrial Ave. W. 103 - 171 Commercial Dr.
Phone: (250)492-4435
Phone: (250)765-7740
Fax: (250)492-3698
Fax: (250)765-1362
YOUR NEXT STEP IN TOTAL FREEDOM
43
Hearing Services
Volunteers
Volunteers are respected and valued members of the
Interior Health care team. Our volunteers support
three main areas of care: hospital, residential, and
community.
Volunteers contribute to the well-being of their
communities by supplementing and enhancing healthcare options for patients, residents, and clients.
Interior Health is fortunate to have many excellent
volunteers, but there is always a need for more. Share
your life experiences to help others, gain the personal
satisfaction that comes from helping others, or explore
career and education options.
Get the support your loved ones need and the peace of mind you need. Services include
Personal Care, Home Making, Companion Services, Nursing, Accompanied Visits,
There are many different settings in which you may
choose to volunteer, depending upon the services
available in your area and your interests. Volunteers
are present in many health-care programs and services
including in hospitals, residential care, community care
settings, and public health.
Caregiver Relief, Help with Meds. We’re specially trained to help with Alzheimer’s and
dementia, diabetes, and end of life care.
We’ve been helping families just like yours since 1984.
PART OF
HOME HEALTH
Home Support
Helping you.
Live your life.
Nursing Services
We Care Home Health Services
Suite 240 - 1715 Dickson Ave.
Kelowna BC V1Y 9G6
Types of volunteering opportunities range from visiting
with patients and residents, to working in a gift shop
or coffee shop, providing meal deliveries, or assisting
at baby clinics.
250-861-8315
www.wecare.ca
Palliative Care
Youth who volunteer can earn credits towards their
high school graduation diploma.
Home IV Therapy 24 Hour Care
What to expect as an Interior Health volunteer
• Thorough orientation and interactive training
• Ongoing support and education
• Challenging and rewarding assignments
• Appreciation of your unique skills and talents
• References for employment
Volunteers, AuxiliAries & FoundAtions
Volunteers, Hospital Auxiliaries,
and Foundations
Okanagan Mobile
Okanagan Mobile
Hearing
Services
Okanagan
Mobile Hearing Services
Requirements to become a volunteer
• Complete an application form (available through
volunteer program coordinators)
• Complete a criminal record check through the
Ministry of Justice, free of cost
• Provide personal references
• Participate in an interview
For more information on volunteering, please
contact your local hospital, health-care centre,
hospital foundation, or hospital auxiliary. You can
also check out opportunities on our website at
www.interiorhealth.ca, and click on Get Involved
under the About Us tab.
At Advanced Home Care Solutions, we are focused on providing professional, exceptional, nurse supervised home care services with
the highest levels of customer satisfaction & we will do everything we can to meet your expectations.
We offer the highest level of transparency and accountability possible, with our on-line Family Room portal, for families who
appreciate having the ability to know in detail, the care performed in the home.
With a broad array of services to choose from, all obtained with one phone call, we’re sure you’ll be extremely pleased with our care.
We are locally owned and operated by a Registered Nurse, which means we are able to adapt and flex to your loved one’s need for
individualized care and attention. We believe that when seniors and others receive care at home, this fosters improved quality of life
and prevents early-and sometimes unnecessary-admission into care homes. We also offer Secure Call™ and medical equipment rental.
www.advancedhomecaresolutions.com
Kelowna (250) 862-2273 - Victoria (778) 433-9999 - Toll Free: 1 888 280-6185
Advanced Home Care Solutions
All Care-One Call
Advanced Home Care Solutions Inc.
Solutions for Seniors
44
Kris Stewart RN, BScN, MBA
Advanced Home Care Solutions
Solutions for Seniors
Advanced Home Care Solutions Inc.
All Care-One Call
(250) 862-2273 | 1 888 280-6185
Patient Voices Network is a community of
patients, families and caregivers working
together with health-care partners to
improve our health-care system.
Join PVN today!
1-877-282-1919
patientvoicesbc.ca
45
Private Service ProviderS
Hospital Auxiliaries
Auxiliaries raise funds to: purchase specialized
equipment, furnishings, and other items for patient
care and comfort; and to support mental health
parenting programs, and health promotion initiatives.
Auxiliaries are made up of volunteers and often work
with hospital foundations in a joint effort to raise
funds for equipment and programs. They also organize
special fundraising and social enterprise campaigns
within hospitals and residential facilities.
For additional information on an auxiliary close to
you, please contact your local hospital or health-care
centre.
Hospital Foundations
Hospital foundations are an important source of
funding and make a difference in Interior Health’s
ability to provide quality health-care.
These foundations are charitable organizations that
raise funds through donations made by individuals,
corporations, private and community foundations,
service organizations, and third-party community
events.
Each of our foundations is made up of a Board
of respected community leaders, volunteers, and
professional staff of fundraisers and support services.
You can support your local hospital foundation by
making annual or monthly gifts to support ongoing
needs of your hospital or by supporting special
campaigns. You can also leave a legacy by including
a gift in your estate plans.
Private Service
Providers
Interior Health takes its obligation to safeguard the
patients and clients in our care seriously. Given this
obligation, it is important that we permit and supervise
all care and service provided to patients and clients in
our facilities and programs.
Only members of Interior Health’s medical staff,
employed staff, volunteer staff, or students of affiliated
educational organizations may provide care and service
to patients and clients in our facilities and programs.
Only in approved circumstances may individuals not
in these groups provide care and service to patients
and clients.
It must be understood that it is the client who contracts
with, and takes responsibility for, any care or service
delivered by a private service provider. Interior Health
also reserves the right to place restrictions on the
practice of the private service providers in its facilities
and programs.
REMEMBER KGH IN YOUR WILL
Every gift to the KGH Foundation impacts
the lives of your family and community,
now and for generations to come.
As part of our obligation to you, we must review the
training and registration/licensing of any private service
provider prior to their practice in our facilities.
If you do seek care by a private service provider, you
should be aware that you will be responsible for all of
the costs, any risks of harm that may be involved, and
you will be asked to sign a waiver of responsibility to
start the process.
Purposeful Giving
To learn more, please contact Sasha.
SASHA CARTER Manager of Gift Planning
250.862.4300 ext. 7011 | [email protected]
kghfoundation.com
Please speak to a member of your health-care team
for more information.
HEALTH CARE
PROGRAMS
For more information on how you can make a
difference, please visit www.interiorhealth.ca, and
click on Get Involved under the About Us tab.
A complete list of Interior Health hospital foundations
is found on page 61 of this guide.
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46
47
InterIor HealtH Careers
Interior Health Careers
At Interior Health, it’s more than a career … it’s
a lifestyle. Our uniqueness is in who we are and
where we are. Our geographical location offers the
choice of a busy urban lifestyle or quiet rural setting.
Whether you’re in clinical care, management, or in a
supporting role, your impact will be felt. Your passion
and motivation, combined with our commitment to set
new standards of excellence, makes Interior Health the
right choice for you.
We thrive as a direct result of state-of-the-art
equipment, good management, and forward thinking
leadership. We are here for your whole life: from career
choices to family benefits, to work/life balance. At
Interior Health, there is always room to grow.
Why work for Interior Health?
• Dedication to effective, quality care and patient
advocacy
• Leadership that’s committed to teamwork,
empowerment, innovation, and quality
• Flexibility to work in casual, part-time, or full-time
positions
• Interdisciplinary colleagues who put patients and
clients at the centre of care
• Continuous educational opportunities to help
maintain competency and growth in a clinical
specialty
• Responsive staffing solutions and workforce
planning
• A balanced lifestyle that allows you to be at your
favourite recreational activity within minutes of
shift end
Enjoy great compensation and benefits
You will receive a competitive compensation and
benefit package, including:
• Comprehensive health benefits coverage
• Vacation entitlements
• A generous pension plan
• Relocation assistance for eligible new employees
Careers
Interior Health offers endless opportunities for you and
your career. The featured areas listed here are just a
snapshot of who we are hiring. To view all available
opportunities and apply to current job vacancies visit
jobs.interiorhealth.ca.
Health Science Professionals
It takes a team of health-care professionals to provide
the best in health care to our patients, clients, and
residents. As essential members of the health-care
team, we employ diagnostic imaging specialists,
laboratory technologists, dietitians, social workers,
pharmacists, occupational therapists and rehabilitation
assistants, physiotherapists, speech language
pathologists, etc.
Leadership & Management
Interior Health managers recognize and utilize the
strengths of employees, while providing guidance and
support towards our vision of setting new standards
of excellence in the delivery of patient-focused health
services. We believe in a collaborative, forward
thinking leadership that focuses on engagement in the
workplace. Opportunities include positions in clinical
management, corporate management, and corporate
support areas.
Nurses
Whether you prefer a permanent part-time/full-time
schedule, or the flexibility of casual work, we can find
the right nursing opportunity for you as a registered
nurse, licensed practical nurse, or nurse practitioner.
We staff a diverse array of nursing services such as:
Acute Care, Mental Health, Public Health, Primary
Health Care, Chronic Disease Management, Home
Support and Community Care, and Residential and
Supportive Living.
Support
Support positions work collaboratively to meet the
needs of clients, patients, families and other healthcare providers to support our standards of excellence
in the delivery of health services. These positions can
include food services, housekeeping, and maintenance.
Students & Practicums
We provide a broad scope of specialized training and
education for students from all disciplines.
Careers in Health
Health & Social
Development Certificate,
Degree & Diploma
programs:
• Dental Office Administrative Assistant
• Gastroenterology Nursing
• Medical Device Reprocessing
• Medical Office Assistant
• Nursing Unit Assistant
• Certified Dental Assistant
• Health Care Assistant
• Human Service Work
• Bachelor of Science in Nursing
• Pharmacy Technician
• Practical Nursing
• Therapist Assistant
• Human Kinetics
Professional Development
Courses:
View details:
www.okanagan.bc.ca/health
Call: 1-877-755-2266
View details:
www.okanagan.bc.ca/cs
Call: 1-800-856-5445
Physicians
• Intro to Substance Use Counselling
• Advanced Foot Care
• CDA Orthodontic Module
• CDA Prosthodontic Module
LN2461
We recruit experienced physicians such as
anesthesiologists, emergency room physicians, general
internists, geriatricians, neurologists, radiologists,
etc. For all physician opportunities, please visit
www.betterhere.ca.
Continuing Studies
Certificate programs:
48
ShuSwap RevelStoke • NoRth okaNagaN
CeNtRal okaNagaN • South okaNagaN SimilkameeN
49
Common terms you might hear at a doctor’s office or hospital
A
acute care – services provided by
a team of health-care professionals
(e.g., physicians, nurses, dietitians,
occupational therapists, etc.)
usually in a hospital setting
ambulatory care – services
p r o v i d e d , i n a s i n g l e d a y,
at a hospital or clinic, such as
consultation, minor treatment or
an intervention
anesthesia, general – makes
a person unconscious and painfree during a procedure/surgery
(general anesthesia) while also
monitoring heart rate, breathing,
and blood pressure
anesthesia, local – medicine that
numbs the area of the body where
a procedure is being performed
anesthetic – the drug, or
drugs, used to cause loss
of unconsciousness or loss of
sensation/numbing
anesthetist – medical doctor
who specializes in anesthesiology,
which is the use of painblocking techniques or medicines
(anesthetics) during surgery and
other medical procedures
assisted living – housing that
provides care for seniors or people
whose abilities are impaired or
limited; the person requires some
assistance with day-to-day activities
but they do not require 24-hour
professional care
autoimmune disease – when the
body attacks its own cells
B
benign – a non-life threatening
condition; not malignant; not
cancerous
biopsy – a diagnostic test that
includes the removal and exam of a
tissue sample taken from the body;
the procedure helps determine if
the tissue is diseased
C
carcinoma – a cancerous tumour
cardiac – having to do with the
heart
catheter – a tube that is inserted
into the body to allow drainage,
access or deliver fluids
cirrhosis – disease of the liver
communicable – a disease or
illness that can be passed from
person to person
community care – care provided
in a community clinic such as
wound clinics or immunization
clinics
compress – a dressing used to
apply pressure or medicine to an
area
CT scan – a diagnostic test where a
picture is taken of the inside of the
body by a computerized machine
cytology – study of cells
D
defibrillator – a machine that
delivers an electrical shock to an
irregularly beating heart to restore
normal rhythm
dermal – relating to the skin
diagnosis – the process of
determining what illness or disease
a person may have
dialysis – a treatment for kidney
failure which removes wastes and
water from the blood and body.
There are two types of dialysis:
hemodialysis and peritoneal dialysis
(definitions below)
hemodialysis – a treatment for
kidney failure where a person’s
blood is removed, cleaned and then
returned to their body
hematology – focusing on blood
and the organs that help make
blood
hematoma – localized collection
of blood outside the blood vessels;
a bruise
hereditary – something passed
from your parents or ancestors in
your genes, for example hair colour
or a disease
home health – services provided
to someone in their home
hospice, palliative care – a
type of care for people who have
illnesses that do not go away and
often get worse with time; hospice
care can also help family members
manage the practical details and
emotional challenges of caring for
a dying loved one
hospital auxiliary – volunteer,
charitable organization that helps
purchase specialized equipment,
furnishings and other items
for patient care and comfort;
auxiliaries often work with hospital
foundations
hospital foundation – charitable
organization that works to raise
funds through donations, bequests,
endowments or gifts to maintain
and improve services, equipment,
and facilities
I
E
idiopathic – without a known
cause
ENT – medical specialty of ear,
nose, and throat
immunize – to help protect
you or your child from disease
and help reduce the spread of
disease to other people; most
immunizations are given as shots
and are sometimes called vaccines
or vaccinations
ECG – electrocardiogram, a printed
recording of the heart’s electrical
activity made by a machine.
F
fibrillation – irregular heartbeats
G
gastric – having to do with the
stomach
genetic – hereditary, to do with
genes
50
H
influenza – the flu
intravenous (IV) – to put fluids
directly into a vein
isolation – measures taken to
prevent diseases from being
spread from a patient to other
patients, health-care workers,
and visitors, or from others to a
particular patient
J
jaundice – when the skin and/
or whites of the eyes turn yellow
L
outpatient – when you receive
health-care services without
admission to the hospital
S
secondary care – medical care
provided by a specialist or facility
upon referral by a primary care
physician; for example, when your
family provider refers you to a
physiotherapist
laboratory and diagnostic
services – tests; examples include
blood and urine testing, ECG,
X-ray, ultrasound, mammography,
CT scan, and MRI
P
M
pathogen – a virus or bacteria
that cause disease
tertiary care – highly specialized
medical and surgical health-care
pediatric – care and treatment
of children
triage – a way to determine the
order in which patients need to be
seen depending on the seriousness
of their illness or injuries; the most
sick or injured people are seen first
malignant – describes a severe
and worsening disease; the term is
most often used to describe cancer
mammography – X-ray of the
breasts
metastasis – when cancer cells
are able to spread from their
original location to other parts of
the body where they can grow into
new tumors
midwife – a person with special
training who helps women at
childbirth, but who is not a nurse
or physician
MRI – an advanced X-ray by a
computerized machine
palliative care – a type of care
for people who have serious
illnesses and for people who are
dying
peritoneal dialysis – a treatment
for kidney failure where a fluid is
put into the belly to remove wastes
and water from the blood
pertussis – Whooping Cough,
a disease that can spread from
person to person
postpartum – the period of time
following the birth of a child
prenatal – the period of time
before the birth of a child
nausea – a feeling of sickness in
the stomach, sometimes with the
urge to vomit
primary care – basic services
that are required to meet everyday
health-care needs; some examples
are visits to the family doctor,
nurse practitioner, physiotherapist,
pharmacist or public health nurse
necrosis – death of a portion of
tissue
pulmonary – having to do with
the lungs
neonatal care – taking care of
babies in the first month after
their birth
R
neuro or neurology – concerned
with the nervous system
residential care – provides
services for adults with complex
health-care needs requiring 24hour professional care and who
can no longer be cared for in their
own home
N
O
obstetrics – t h e c a re a n d
treatment of women during
pregnancy and childbirth
occupational therapy – helps
people regain, develop, and
build skills that are important for
independent functioning, health,
and well-being
renal – having to do with the
kidneys
respite care – s h o r t- t e r m ,
temporary relief for people who
are caring for others who might
otherwise require being cared for
in a facility outside the home
Glossary
Glossary
GLOSSARY
T
thoracic – referring to the chest
U
ulcer – a break in the skin or
mucous membrane (for example,
a stomach ulcer)
ultrasound – a diagnostic exam
that takes a two-dimensional
picture of internal body structures
V
vascular – related to blood vessels,
which are part of the circulatory
system
W
weaning – process of gradually
withdrawing the supply of
something one is accustomed to;
for example, breast milk from an
infant or ventilator from a patient
wellness – a state of complete
physical, mental, and social wellbeing, and not merely the absence
of disease or ailment
X
X-ray – a machine that takes
pictures of an internal body
structure; for example, to determine
if a bone is broken
oncology – branch of medicine
that deals with tumours (cancer)
oncologist – medical professional
who deals with tumours (cancer)
ostomy – a surgically created
opening in the body for the
discharge of body wastes
51
When Staying
in Kelowna
ask about our Medical Rates
•
•
•
•
•
-
Close to Kelowna General Hospital
Complimentary continental breakfast
Kitchen suites available
Indoor pool and hot tub
Pet friendly rooms available
1-800-667-6133
1070 Harvey Ave. 250 762-2533 or
www.kelownainn.com
tes
a
R
l
a
c
i
d
e
lM
e
t
o
H
a
n
w
elo
K
Extended Stay Rates
Free Hot Breakfast
Pet Friendly
Free WiFi
Fitness Facilities
Phone: 250 861-1110
2656 HWY 97 North (close to Costco)
• Reasonable Rates & Off - Season Long Term Specials
• Short Or Long Term Stay
• Across The Street From Okanagan Lake
• All The Elements Of A World Class Resort
250-492-4210
Toll Free: 1-877-389-6888
Email: [email protected]
www.goldensandspenticton.com
1028 Lakeshore Drive West, Penticton BC V2A 1C1
- 5 blocks to Kelowna
General Hospital.
- 100% non-smoking
- Indoor pool, hot tub, sauna
- Kitchen suites
different (in a good way).
52
3125 Lakeshore Road
250 763-5013 or 1-800-663-4347
www.siestasuites.ca
Victoria * Vancouver Airport * Burnaby* Kelowna* Kamloops
53
Phone Directory
PHONE DIRECTORY
Mental Health & Substance Use Offices
Hospitals
100 Mile District
General Hospital
555 Cedar Ave S
100 Mile House
250-395-7600
Dr. Helmcken
Memorial Hospital
640 Park Dr, RR#1
Clearwater
250-674-2244
Kootenay Boundary
Regional Hospital
1200 Hospital Bench
Trail
250-368-3311
Princeton General
Hospital
98 Ridgewood Dr
Princeton
250-295-3233
Arrow Lakes Hospital
97 - 1st Ave NE
Nakusp
250-265-3622
East Kootenay
Regional Hospital
13 - 24th Ave N
Cranbrook
250-426-5281
1-866-288-8082
Kootenay Lake Hospital
3 View St
Nelson
250-352-3111
Queen Victoria Hospital
1200 Newlands Rd
Revelstoke, B.C.
250-837-2131
Lillooet Hospital
& Health Centre
951 Murray St
Lillooet
250-256-4233
1-855-656-4233
Royal Inland Hospital
311 Columbia St
Kamloops
250-374-5111
Ashcroft Hospital &
Community Health Centre
700 Ash-Cache Creek Hwy
Ashcroft
250-453-2211
1-877-499-6599
Boundary Hospital
7649 - 22nd St
Grand Forks
250-443-2100
Cariboo Memorial Hospital
517 North 6th Ave
Williams Lake
250-392-4411
Creston Valley Hospital
& Health Centre
312 - 15th Ave N
Creston
250-428-2286
Elk Valley Hospital
1501 - 5th Ave
Fernie
250-423-4453
Golden & District
Hospital
835 - 9th Ave S
Golden
250-344-5271
Invermere & District
Hospital
850 - 10th Ave
Invermere
250-342-9201
Kelowna General
Hospital
2268 Pandosy St
Kelowna
250-862-4000
1-888-877-4442
Nicola Valley Hospital
& Health Centre
3451 Voght St
Merritt
250-378-2242
Penticton Regional
Hospital
550 Carmi Ave
Penticton
250-492-4000
Shuswap Lake
General Hospital
601 - 10th St NE
Salmon Arm
250-833-3600
South Okanagan
General Hospital
911 McKinney Rd
Oliver
250-498-5000
Vernon Jubilee Hospital
2101 - 32nd St
Vernon
250-545-2211
Ashcroft
700 Ash/Cache Hwy
ʘ 250-453-2211
Δ 250-453-2211
Barriere
4936 Barriere Town Rd
ʘ Δ 250-672-9773
Castlegar
707 10th St
ʘ 250-304-1846
Δ 250-304-1846
Chase
825 Thompson Ave
ʘ Δ 250-679-3312
Clearwater
612 Park Dr
ʘ 250-674-2600
Clinton
1510 Cariboo Hwy
Δ 250-459-2080
Columbia Valley
625 Fourth St
Δ 250-489-4344
Cranbrook
20-23rd Ave South
ʘ 250-420-2210
Δ 250-342-3868
Home Health Offices
54
100 Mile House
555 South Cedar Ave
ʘ Δ 250-395-7676
100 Mile House
250-395-7676
Enderby
250-546-4752
Lytton
250-455-2221 ext. 4
Salmo
250-357-0109
Armstrong
250-546-4752
Fernie
250-423-8288
Merritt
250-378-3409
Salmon Arm
250-832-6643
Ashcroft
250-453-1939
Golden
250-344-3045
Midway
250-449-2887 ext. 3
South Similkameen
250-499-3029
Barriere
250-672-9707
Grand Forks
250-443-2100
Nakusp
250-265-5256
Sparwood
250-425-2064
Castlegar
250-365-4333
Invermere
250-342-2372
Nelson
250-352-1401
Summerland
250-404-8060
Chase
250-679-1416
Kamloops
250-851-7900
New Denver
250-358-7804
Tatla Lake
250-476-1114
Clearwater
250-674-3141
Kaslo & East Shore
250-353-2744
Oliver
250-498-5080
Trail
250-364-6230
Clinton
250-453-1939
Kelowna*
250-469-7070
Osoyoos
250-495-6433 ext. 2
Vernon
250-541-2200
Cranbrook
250-421-8912
Keremeos
250-499-3029
Penticton
250-770-3477
West Kelowna
250-980-1400
Crawford Bay
250-227-9019
Kimberley
250-432-2015
Princeton
250-295-4442
Williams Lake
250-302-3244
Creston
250-428-3600
Lillooet
250-256-4233 ext. 6
Revelstoke
250-814-2267
Elkford
250-425-2064
Logan Lake
250-523-9414
Rutland
250-980-1400
* Relocating Nov. /Dec. 2016
Please visit interiorhealth.ca and
click on the Find Us tab for the
most current contact information.
Creston
243 16th Ave N
ʘ 250-428-8734
Δ 250-428-3553
Elk Valley
802 Second Ave
Δ 250-423-4423
Enderby
Services provided from
Salmon Arm
Δ 250-833-4103
Golden
907 – 9th Ave S
ʘ 250-344-3015
Δ 250-344-2000
Keremeos
700 3rd St
ʘ Δ 250-499-3029
Oliver & Osoyoos
4816 89th St
ʘ Δ 250-495-6433
Kimberley
260 4th Ave
ʘ 250-427-2215
Penticton
740 Carmi Ave
ʘ Δ 250-770-3555
Lillooet
951 Murray St
ʘ 250-256-1343
Δ 250-256-1314
Princeton
ʘ 250-499-3029
Δ 250-295-4449
Logan Lake
5 Beryl Ave
ʘ Δ 250-523-9414
ext. 231
Grand Forks
7474 3rd St
ʘ Δ 250-442-0330
Lytton
533 Main St
ʘ 250-455-2216
Δ 250-455-2221
Invermere
850 10th Ave
ʘ 250-342-2363
Merritt
3451 Voght St
ʘ Δ 250-378-3401
Kamloops
235 Lansdowne St
ʘ Δ 250-377-6500
Nakusp
97 1st Ave
ʘ Δ 250-265-5253
Kaslo
673 A Ave
ʘ Δ 250-353-2291
Nelson
2nd Floor - 333 Victoria
St
ʘ Δ 250-505-7248
Kelowna*
505 Doyle Ave
ʘ Δ 250-469-7070
New Denver
401 Galena Ave
Δ 250-358-7827
* Relocating Nov. /Dec. 2016. Please visit
interiorhealth.ca and click on the Find Us tab
for the most current contact information.
Revelstoke
1200 Newlands Rd
ʘ Δ 250-814-2241
Salmo
311 Railway Ave
ʘ Δ 250-357-2277
Salmon Arm
851 16th St NE
ʘ 250-833-4100
431 Hudson Ave NE
Δ 250-833-410
Sparwood
570 Pine Ave
ʘ 250-425-2064
Trail
Suite 3 – 1500 Columbia
Ave
ʘ Δ 250-364-6262
Vernon
1440 14th Ave
ʘ Δ 250-549-5737
Williams Lake 487
Borland St
ʘ Δ 250-392-1483
ʘ Mental Health
Δ Substance Use
Aboriginal Patient Navigators
Castlegar
Kootenay Boundary
Regional Hospital*
250-304-1254
cell: 250-304-5621
Kamloops
Royal Inland Hospital
250-314-2100 ext. 3109
cell: 250-319-5420
Oliver & Penticton
South Okanagan General
Hospital & Penticton
Regional Hospital
cell: 250-488-1230
Cranbrook
East Kootenay
Regional Hospital*
250-489-2464
cell: 250-464-1053
Kelowna
Kelowna General Hospital
250-862-4000 ext.5414
cell: 250-801-0466
Vernon
Vernon Jubilee Hospital
250-558-1200 ext. 4130
cell: 250-309-9436
Williams Lake
Cariboo Memorial Hospital
250-302-3266
cell: 250-267-1677
* Community &
Hospital Based
55
East Kootenay
Cranbrook - Kimberley
Golden - Invermere
Nakusp - Kaslo - New Denver
Cranbrook Better Babies
209 -16th Ave. N., Cranbrook V1V 5S8
Ph: 250-489-5011 Fax: 250-489-5905
Columbia House (On Hospital Site)
1030 - 10th Ave., Bag 5001, Invermere V0A 1K0
Ph: 250-342-2329 Fax: 250-342-2345
Arrow Lakes Hospital
97 - 1st Ave. NE., PO Box 87, Nakusp V0G 1R0
Ph: 250-265-3622 Fax: 250-265-4435
Cranbrook Health Centre
20 - 23rd Ave. S., Cranbrook V1C 5V1
Ph: 250-420-2200 Fax: 250-420-2295
Henry Durand Manor
803 - 9th St. S., Golden V0A 1H0
Ph: 250-344-5271 Fax: 250-344-2511
Dr. F.W. Green Memorial Home
1700 - 4th St., S., Cranbrook V1C 6E1
Ph: 250-426-3710 Fax: 250-426-3622
Kaslo Primary Health Centre
673 A Ave., PO Box 670, Kaslo V0G 1M0
Ph: 250-353-2291 Fax: 250-353-2738
Golden & District Hospital
835 - 9th Ave. S., PO Box 1260, Golden V0A 1H0
Ph: 250-344-5271 Fax: 250-344-2511
East Kootenay Regional Hospital
13 - 24th Ave. N., Cranbrook V1C 3H9
Ph: 250-426-5281 Fax: 250-426-5285
Golden Health Centre
Rm 344, Community Wing,
835 - 9th Ave S., PO Box 369, Golden V0A 1H0
Ph: 250-344-3001 Fax: 250-344-2817
Kaslo Victorian Community Health Centre
(Emergency and Residential Care)
673 A Ave., PO Box 607, Kaslo V0G 1M0
Ph: 250-353-2211 Fax: 250-353-2747
Salmo Health and Wellness Centre
413 Baker Ave., Box 730, Salmo V0G 1Z0
Ph: 250-357-0104 Fax: 250-357-0107
Minto House Residential Care
97 - 1st Ave. NE., P.O. Box 87, Nakusp V0G 1R0
Ph: 250-265-3622 Fax: 250-265-4435
Okanagan
Nakusp Health Unit
97 - 1st Ave. NE., PO Box 315, Nakusp V0G 1R0
Ph: 250-265-3608 Fax: 250-265-3104
Enderby Community Health Centre
707 - 3rd Ave., PO Box 610, Enderby V0E 1V0
Ph: 250-838-2450 Fax: 250-838-6005
Slocan Community Health Centre
401 Galena Ave., PO Box 129,
New Denver V0G 1S0
Ph: 250-358-7911 Fax: 250-358-7117
Granville Building - Adult Day Program
712 Granville Ave., Enderby V0E 1V0
Ph: 250-838-2480 Fax: 250-838-2487
Kimberley Health Centre & Home Support
260 - 4th Ave., Kimberley V1A 2R6
Ph: 250-427-2215 Fax: 250-427-7389
Kimberley Special Care Home
386 - 2nd Ave., Kimberley V1A 2Z8
Ph: 250-427-4807 Fax: 250-427-5377
Tamarack Cottage
2005 - 5th St. N., Cranbrook V1C 4Y2
Ph: 250-489-6474
Creston
Creston Valley Hospital & Health Centre
312 - 15th Ave. N., Bag 3000, Creston V0B 1G0
Ph: 250-428-2286 Fax: 250-428-4860
Swan Valley Lodge
818 Vancouver St., Creston V0B 1G4
Ph: 250-428-2283 Fax: 250-428-9318
Elkford - Fernie - Sparwood
Elk Valley Hospital
1501 - 5th Ave., PO Box 670, Fernie V0B 1M0
Ph: 250-423-4453 Fax: 250-423-3732
Elkford Health Centre
212 Alpine Way PO Box 250, Elkford V0B 1H0
Ph: 250-865-2247 Fax: 250-865-2797
Fernie HealthCentre
1501 - 5th Ave., PO Box 670, Fernie V0B 1M0
Ph: 250-423-8288 Fax: 250-423-8280
Sparwood Primary Care
570 Pine Ave., PO Box 429, Sparwood V0B 2G0
Ph: 250-425-6212 Fax: 250-425-2313
56
Invermere & District Hospital (Columbia House)
850 -10th Ave., PO Box 2069, Invermere V0A 1K0
Ph: 250-342-9201 Fax: 250-342-6303
Invermere Health Centre (On Hospital Site)
850 - 10th Ave., Invermere V0A 1K0
Ph: 250-342-2360 Fax: 250-342-4201
Kootenay Boundary
Castlegar
Castlegar & District Community Health Centre
709 - 10th St., Castlegar V1N 2H7
Ph: 250-365-7711 Fax: 250-304-1234
Talarico Place
709 - 10th St., Castlegar V1N 2H7
Ph: 250-365-7221 Fax: 250-304-1238
Midway - Grand Forks
Boundary Hospital
7649 - 22nd St., PO Box 2647, Grand Forks V0H 1H2
Ph: 250-443-2100 Fax: 250-442-8331
Grand Forks Public Health (Glanville Family Centre)
1200 Central Ave, PO Box 2647, Grand Forks V0H 1H0
Ph: 250-443-3150 Fax: 250-443-3180
Hardy View Lodge
7649 - 22nd St., PO Box 2647, Grand Forks V0H 1H0
Ph: 250-443-2100 Fax: 250-442-8331
Midway Health Unit
540 - 7th Ave., PO Box 28, Midway V0H 1M0
Ph: 250-449-2887 Fax: 250-449-2889
Nelson
East Shore Community Health Centre
15985 Hwy. 3A, PO Box 161, Crawford Bay V0B 1E0
Ph: 250-227-9006 Fax: 250-227-9017
Gordon Rd., Wellness Centre
905 Gordon Rd., Nelson V1L 3L8
Ph: 250-352-1401 Fax: 250-352-1405
Kootenay Lake Hospital
3 View St., Nelson V1L 2V1
Ph: 250-352-3111 Toll Free: 1-866-352-3111
Fax: 250-354-2320
Nelson Health Centre
333 Victoria St., Nelson V1L 4K3
Ph: 250-505-7200 Fax: 250-505-7211
Nelson Jubilee Manor
500 West Beasley St., Nelson V1L 6G9
Ph: 250-352-7011 Fax: 250-352-7044
Trail - Rossland - Salmo
Kiro Wellness Centre
Suite 2, 1500 Columbia Ave., Trail V1R 1J9
Ph: 250-364-6219 Fax: 250-364-6218
Kootenay Boundary Regional Hospital
& Poplar Ridge Pavillion (Residential Care)
1200 Hospital Bench, Trail V1R 4M1
Ph: 250-368-3311 Toll Free: 1-866-368-3314
Fax: 250-364-3422
Armstong - Enderby
InterIor HealtH FacIlItIes
InterIor HealtH FacIlItIes
Interior Health Facilities
(Hospitals, Health Centres, Health Units, and Residential Care Sites)
Parkview Place
707 - 3rd Ave., PO Box 129, Enderby V0E 1V0
Ph: 250-838-2470 Fax: 250-838-2479
Pleasant Valley Health Centre
3800 Patten Dr., Armstrong V0E 1B2
Ph: 250-546-4700 Fax: 250-546-8834
Pleasant Valley Manor
3800 Patten Dr., Armstrong V0E 1B2
Ph: 250-546-4707 Fax: 250-546-8834
Kelowna - West Kelowna
* Locations marked with asterisks are relocating to
the Kelowna Community Health & Services Centre
at 505 Doyle Avenue (250-469-7070) Nov./Dec.
2016. Please visit our website at interiorhealth.ca
and click on the Find Us tab for the most current
contact information.
Brookhaven Extended Care
1775 Shannon Lake Rd., West Kelowna V4T 2N7
Ph: 250-862-4040 Fax: 250-862-4048
Columbia View Lodge
2920 Laburnum Dr., Trail V1R 4N2
Ph: 250-364-1271 Fax: 250-364-0911
Cancer Centre for the Southern Interior
399 Royal Ave., Kelowna V1Y 5L3
Ph: 250-712-3900 Fax: 250-712-3911
Harbour House
1100 Hospital Bench, Trail V1R 4M1
Ph: 250-364-9995 Fax: 250-364-5531
Capri Community Care Health Centre*
(see Kelowna Community Health & Service Centre)
Central Okanagan Hospice House
2035 Ethel St., Kelowna V1Y 2Z6
Ph: 250-862-4126
57
Osoyoos Health Centre
4816-89th St., Osoyoos V0H 1V1
Ph: 250-495-6433 Fax: 250-495-5142
Corporate Office, Interior Health*
South Okanagan General Hospital
911 McKinney Rd., Oliver V0H 1T3
Ph: 250-498-5000 Fax: 250-498-5004
(see Kelowna Community Health & Service Centre)
Cottonwoods Care Centre
2255 Ethel St., Kelowna V1Y 2Z9
Ph: 250-862-4100 Fax: 250-862-4101
David Lloyd Jones Home
934 Bernard Ave., Kelowna V1Y 6P8
Ph: 250-762-2706 Fax: 250-762-5961
Developmental Disability Mental Health Services
309 - 1664 Richter St., Kelowna V1Y 8N3
Ph: 250-763-4122 Fax: 250-860-9146
Kelowna Community Health & Services Centre
505 Doyle Ave., Kelowna V1Y 6V8
Ph: 250-469-7070
Visit interiorhealth.ca for current program contact info
Penticton - Summerland
Braemore Lodge
2402 South Main St., Penticton V2A 5H9
Ph: 250-492-2969 Fax: 250-492-2901
Dr. Andrew Pavillion
12815 Atkinson Rd., PO Box 869,
Summerland V0H 1Z0
Ph: 250-404-8020 Fax: 250-404-8024
Kelowna Health Centre*
(see Kelowna Community Health & Service Centre)
Penticton Health Centre
740 Carmi Ave., Penticton V2A 8P9
Ph: 250-770-3434 Fax: 250-770-3410
Kelowna General Hospital
2268 Pandosy St., Kelowna V1Y 1T2
Ph: 250-862-4000 Fax: 250-862-4020
Penticton Regional Hospital
550 Carmi Ave., Penticton V2A 3G6
Ph: 250-492-4000 Fax: 250-492-9068
May Bennett Wellness Centre
135 Davie Rd., Kelowna V1X 1Y8
Ph: 250-980-1400 Fax: 250-712-0847
Summerland Memorial Health Centre
12815 Atkinson Rd., PO Box 869,
Summerland V0H 1Z0
Ph: 250-404-8000 Fax: 250-404-8005
Rutland Community Dialysis
125 Park Rd., Kelowna V1X 3E3
Ph: 250-491-7613 Fax: 250-491-2719
Rutland Health Centre
155 Gray Rd., Kelowna V1X 1W6
Ph: 250-980-4825 Fax: 250-765-7710
Three Links Manor
1449 Kelglen Crescent, Kelowna V1Y 8P4
Ph: 250-763-2585 Fax: 250-763-6773
West Kelowna Health Centre
160 - 2300 Carrington Rd., West Kelowna V4T 2N6
Ph: 250-980-5150 Fax: 250-768-9813
Oliver - Osoyoos
Mariposa Gardens (Manor)
8816 97th St., Osoyoos V0H 1V5
Complex Care:
Ph: 250-495-8124 Fax: 250-495-8134
Assisted Living:
Ph: 250-495-8162
McKinney Place Extended Care
911 McKinney Rd., Oliver V0H 1T0
Ph: 250-498-5040 Fax: 250-498-5043
Oliver Health Centre, SOGH South Wing
930 Spillway Rd., Oliver V0H 1T0
Ph: 250-498-5080 Fax: 250-498-0351
58
Sunnybank Centre
6553 Park Dr., Oliver V0H 1T0
Ph: 250-498-4951 Fax: 250-498-2287
Trinity Care Centre
75 W. Green Ave., Penticton V2A 7N6
Ph: 250-493-6601 Fax: 250-493-5206
Westview Place
550 Carmi Ave., Penticton V2A 3G6
Ph: 250-492-9039
Princeton - Keremeos
Princeton Health Centre
98 Ridgewood Dr. PO Box 610, Princeton V0X 1W0
Ph: 250-295-4442 Fax: 250-295-4443
Princeton General Hospital
98 Ridgewood Dr. PO Box 610, Princeton V0X 1W0
Ph: 250-295-3233 Fax: 250-295-3344
Ridgewood Lodge
95A Ridgewood Dr. PO Box 610, Princeton V0X 1W0
Ph: 250-295-3211 Fax: 250-295-4081
South Similkameen Health Centre
700 Third St., Keremeos V0X 1N3
Ph: 250-499-3029 Fax: 250-499-3027
Vernon - Lumby
Gateby Care Facility & Adult Day Program
3000 Gateby Place, Vernon V1T 1P4
Ph: 250-545-4456 Fax: 250-545-4439
Lumby Health Unit
2135 Norris Ave., PO Box 520, Lumby V0E 2G0
Ph: 250-547-9741 Fax: 250-547-6931
Noric House
1400 Mission Rd., Vernon V1T 9C3
Ph: 250-545-9167 Fax: 250-545-4980
Polson Residential Care
2101 - 32nd Ave., Vernon V1T 5L2
Ph: 250-558-1200 ext. 3780 Fax: 250-558-1281
Vernon Community Care Health Services
4505 - 25th St., Vernon V1T 4S8
Ph: 250-541-2200 Fax: 250-541-2244
Vernon Downtown Primary Care Centre
3306A - 32nd Ave., Vernon V1T 2M6
Ph: 250-541-1097 Fax: 250-541-1098
Vernon Health Unit
1440 - 14th Ave., Vernon V1B 2T1
Ph: 250-549-5700 Fax: 250-549-5711
Vernon Jubilee Hospital
2101 - 32nd Ave., Vernon V1T 5L2
Ph: 250-545-2211 Fax: 250-542-0369
Vernon Renal Clinic
#700 - 3115 - 48th Ave., Vernon V1T 3R5
Ph: 250-503-3320 Fax: 250-503-3324
Thompson Cariboo Shuswap
Ashcroft - Clinton - Lillooet - Lytton
Ashcroft Hospital and Community Health Care Centre
700 Ash-Cache Hwy., PO Box 488, Ashcroft V0K 1A0
Ph: 250-453-2211 Fax: 250-453-1921
Clinton Health and Wellness Centre
1510 Cariboo Hwy., PO Box 159, Clinton V0K 1K0
Ph: 250-459-2080 Fax: 250-459-2083
Jackson House
700 Ash-Cache Hwy., PO Box 488, Ashcroft V0K 1A0
Ph: 250-453-1913 Fax: 250-453-1957
Lillooet Hospital and Health Centre
951 Murray St., Bag 300, Lillooet V0K 1V0
Ph: 250 256-4233 Toll Free: 1-855-656-4233
Fax: 250-256-1336
Mountain View Lodge
975 Murray St., Bag 300, Lillooet V0K 1V0
Ph: 250-256-1312 Fax: 250-256-1327
St., Bartholomew’s Health Centre
575A Main St., PO Box 99, Site4, RR3, C55
Lytton V0K 1Z0
Ph: 250-455-2221 Fax: 250-455-6621
Barriere - Clearwater
Barriere Health Centre
4537 Barriere Town Rd., PO Box 659
Barriere V0E 1E0
Ph: 250-672-9731 Fax: 250-672-5144
Blue River Health Centre
858 Main St., PO Box 18, Blue River V0E 1J0
Ph: 250-673-8311 Fax: 250-673-2380
Dr. Helmcken Memorial Hospital and Health Centre
640 Park Dr., Clearwater V0E 1N1
Ph: 250-674-2244 Fax: 250-674-2477
Kamloops
Apple Lane Tertiary Mental Health Geriatric Unit
200 - 945 Southill St., Kamloops V2B 7Z9
Ph: 250-554-5590
Hill Top House
470 Hilltop Ave., Kamloops V2B 2S3
Ph: 250-376-3788 Fax: 250-376-9141
InterIor HealtH FacIlItIes
InterIor HealtH FacIlItIes
C.O.A.C.H. Cardiac Rehab Program
204 - 2622 Pandosy St., Kelowna V1Y 1V6
Ph: 250-763-3433 Fax: 250-763-3442
Hillside Centre
311 Columbia St., Kamloops V2C 2T1
Ph: 250-314-2700 Fax: 250-314-2410
Kamloops Downtown Health Centre
36 - 450 Landsdowne St., Kamloops V2C 2T1
Ph: 250-851-7954 Fax: 250-851-7965
Kamloops Community Dialysis Unit
795 Tranquille Rd., Kamloops V2B 3J3
Ph: 250-314-2262
Kamloops Public Health Unit
519 Columbia St., Kamloops V2C 2T8
Ph: 250-851-7300 Fax: 250-851-7341
Overlander Extended Care
953 Southill St., Kamloops V2B 7Z9
Ph: 250-554-2323 Fax: 250-554-5557
Ponderosa Lodge
425 Columbia St., Kamloops V2C 2T4
Ph: 250-374-5671 Fax: 250-374-8873
Royal Inland Hospital
311 Columbia St., Kamloops V2C 2T1
Ph: 250-374-5111 Fax: 250-314-2333
South Hills Tertiary Psychiatric Rehabilitation Centre
200 - 945 Southill St., Kamloops V2B 7Z9
Ph: 250-554-5590 Fax: 250-554-5558
Merritt - Logan Lake
Gillis House
1699 Tutill Crt., Merritt V1K 1C6
Ph: 250-378-3271 Fax: 250-378-3252
Logan Lake Health Centre
5 Beryl Dr., PO Box 1089, Logan Lake V0X 1W0
Ph: 250-523-9414 Fax: 250-523-6869
Nicola Valley Hospital & Health Centre
3451 Voght St., Merritt V1K 1C6
Ph: 250-378-2242 Fax: 250-378-3287
59
Bastion Place
700 - 11th St., NE PO Box 1990, Salmon Arm V1E 4P9
Ph: 250-833-3616 Fax: 250-833-3605
Chase Primary Healthcare Clinic
826 Thompson Ave., PO Box 1099, Chase V0E 1M0
Ph: 250-679-1400 Fax: 250-679-5329
Chase Health Centre
825 Thompson Ave., PO Box 1099, Chase V0E 1M0
Ph: 250-679-3312 Fax: 250- 679-5329
Moberly Park Manor
711 West First St., PO Box 1570,
Revelstoke V0E 2S0
Ph: 250-837-3147 Fax: 250-837-5720
Mount Cartier Court
1200 Newlands Rd., Bag 5000, Revelstoke V0E 2S0
Ph: 250-814-2232 Fax: 250-814-2233
Queen Victoria Hospital and Health Centre
1200 Newlands Rd., Bag 5000, Revelstoke V0E 2S0
Ph: 250-837-2131 Fax: 250-814-2285
Revelstoke Adult Day Care
711 West First St., Revelstoke V0E 2S0
Ph: 250-814-2267
Salmon Arm Health Centre
851-16 St., NE PO Box 627, Salmon Arm V1E 4N7
Ph: 250-833-4100 Fax: 250-832-1714
Shuswap Community Care Health Services
#2 - 2770 10th Ave., NE PO Box 520,
Salmon Arm V1E 4N6
Ph: 250-832-6643 Fax: 250-832-8781
Shuswap Lake General Hospital
601 - 10th St., NE PO Box 520,
Salmon Arm V1E 4N6
Ph: 250-833-3600 Fax: 250-833-3611
Sicamous Health Centre
1133 Hwy. 97A, PO Box 710, Sicamous V0E 2V0
Ph: 250-836-4835 Fax: 250-836-3166
Williams Lake - 100 Mile House
100 Mile District General Hospital
555 Cedar Ave., Bag 399, 100 Mile House V0K 2E0
Ph: 250-395-7600 Fax: 250-395-7607
Cariboo Memorial Hospital & Deni House
517 6th Ave. N., Williams Lake V2G 2G8
Ph: 250-392-4411 Fax: 250-392-4460
Mill Site Lodge
555 Cedar Ave., Bag 399, 100 Mile House V0K 2E0
Ph: 250-395-7690 Fax: 250-395-7692
South Cariboo Health Centre and Fischer Place
555 Cedar Ave. Bag 399, 100 Mile House V0K 2E0
Ph: 250-395-7676 Fax: 250-395-7675
West Chilcotin Health Centre
16452 Hwy. 20, PO Box 21, Tatla Lake V0L 1V0
Ph: 250-476-1114 Fax: 250-476-1266
Williams Lake Dialysis
517 6th Ave. N., Williams Lake V2G 2G8
Ph: 250-392-8209 Fax: 250-392-6179
Williams Lake Health Centre
540 Borland St., Williams Lake V2G 1R8
Ph: 250-302-5000 Fax: 250-302-5002
Arrow Lakes
Hospital Foundation
Nakusp
250-265-3515
Cariboo Foundation
Hospital Trust
Williams Lake
250-392-0633
[email protected]
Castlegar & District
Hospital Foundation
709 10th St, Castlegar
250-304-1209
www.castlegarhospitalfoundation.org
Chase & District Health
Services Foundation
Chase
250-679-8672
[email protected]
[email protected]
East Kootenay
Foundation for Health
13, 24th Ave North, Cranbrook
250-489-6481 1-877-489-6481
[email protected]
www.ekfh.ca
Kelowna General
Hospital Foundation
2268 Pandosy St., Kelowna
250-862-4438
[email protected]
www.kghfoundation.com
Additional Health-care Resources
60
Hospital Foundations
Dementia Helpline
1-800-936-6033
Health Outreach Team
1-866-778-7736
HealthLink BC
8-1-1
Healthy from the Start Public Health Nurse
1-855-868-7710
Interior Health Crisis Line Network
1-888-353-CARE (2273)
Interior Health Information Privacy & Security Office
1-855-980-5020
Interior Health Patient Care Quality Review Board
1-877-442-2001
Interior Health Patient Transport Office
1-866-929-4423
Poison Control
1-800-567-8911
Seniors Advocate Office
1-877-952-3181
Suicide Hotline
1-800-SUICIDE (784-2433)
Kootenay Boundary Regional
Hospital Health Foundation
1200 Hospital Bench, Trail
250-364-3424
1-888-364-3424
[email protected]
www.kbrhhealthfoundation.ca
Kootenay Lake
Hospital Foundation
3 View St, Nelson
250-354-2334
[email protected]
www.klhf.org
Lillooet District
Hospital Foundation
Lillooet
250-256-4233
Logan Lake Health
Care Support Society
Logan Lake
250-523-6484
[email protected]
Moberly Park
Manor Foundation
Revelstoke
250-837-4545
[email protected]
Nicola Valley Health Care
Endowment Foundation Society
Merritt
250-378-5645
www.nvhcef.ca
Phoenix Foundation of the
Boundary Communities
Grand Forks
250-443-1899
Revelstoke District
Health Foundation
Revelstoke
250-837-4054
[email protected]
Royal Inland
Hospital Foundation
311 Columbia St, Kamloops
250-314-2325
[email protected]
www.rihfoundation.ca
Shuswap Hospital Foundation
601 10th St
Salmon Arm
250-803-4546
Hospital Foundations
AdditionAl HeAltH-CAre resourCes
Revelstoke - Salmon Arm
Sicamous - Chase
[email protected]
www.shuswaphospitalfoundation.org
South Cariboo
Health Foundation
100 Mile House
250-706-2101
[email protected]
www.southcariboohealth.com
South Okanagan Similkameen
Medical Foundation
(includes Princeton)
550 Carmi Ave, Penticton
250-492-9027 1-866-771-0994
[email protected]
www.sosmedicalfoundation.com
Vernon Jubilee
Hospital Foundation
2101 32 St, Vernon
250-558-1362
[email protected]
www.vjhfoundation.org
[email protected]
www.phoenix-foundation.net
Online information and resources for everyone
www.interiorhealth.ca
61
Nurse Next Door™
home care services
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63
Pharmasave locations offer:
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100 Mile House
Invermere
Merritt
Salmon Arm
Castlegar
105-437 Glenmore Rd.
250-861-4443
Kelowna Glenmore
Nelson
Summerland
Christina Lake
Kelowna Gordon Drive
Okanagan Falls
Trail
Oliver
Vernon Hospital
535 S. Cariboo Hwy,
Cariboo Mall
250-395-2921
1128 3rd St.
250-365-7813
1746 Sandner Frontage Rd.
RR#3
250-447-2658
Clearwater
201 - 365 Murtle Crescent
Clearwater Shopping Centre
250-674-0058
417 10th Ave
250-342-8877
1800 Garcia St.
250-378-9238
104-1824 Gordon Dr.
778-484-4733
Kelowna Lakeshore Rd.
3979 Lakeshore Rd.
250-764-6410
Kelowna Mission Park
1005 Baker St.
250-426-3368
41-3155 Lakeshore Rd.
Mission Park Shopping Centre
250-717-5330
Creston
Keremeos
Cranbrook
1118 Canyon St.
250-428-9080
Grand Forks
330 Central Ave.
250-442-3515
526 7th Ave.
250-499-5543
Lillooet
155 Main St.
Old Mill Plaza
250-256-4262
685 Baker St.
250-352-2316
5217 9th Ave. S, Hwy 97
250-497-8050
6323 Main St.
250-498-2830
Osoyoos
8301 C - 78 Ave.
250-495-7424
Penticton Riverside
114-300 Riverside Dr.
250-493-5533
Revelstoke
307 West Victoria Rd.
250-837-2028
270 Hudson Ave. NE
250-832-2111
9515 Main St.
250-494-7088
1280 Cedar Ave.
250-368-3364
Vernon Jubilee Hospital
2101 - 32nd St.
778-475-4929
Vernon
3101 30th Ave.
250-542-4181
West Kelowna
9-2484 Main St.
Westridge Centre
250-707-0745
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