H - Talking Guides
Transcription
H - Talking Guides
Reduce the worry of living alone Why Lifeline? Interior Health Lifeline Program - Call Now ! When you experience a fall, medical issue, or other emergency, every second counts. The Interior Health Lifeline Program provides simple, fast access to help 24 hours a day, 365 days a year. North/Central Okanagan 1-800-994-8414 How the Lifeline Service works 1 Summon help 2 Hear a reassuring voice 3 2 Vernon Kelowna South Okanagan Penticton 250-558-1334 250-762-0200 1-866-755-6111 250-770-3531 Simply push your Lifeline Help Button at any time to connect to our 24/7 Resource Centre. Note: If you have our Lifeline with AutoAlert option, you will get an added layer of protection, as your AutoAlert Help Button will automatically place a call for help if a fall is detected and you are unable to push your button. A Lifeline Response Associate will access your profile and assess the situation. Know help is on the way Our Associate will contact a neighbour, loved one, or emergency services based on your specific needs, and will follow up to confirm that help has arrived. Interior Health Lifeline Program, serving the North, Central, South Okanagan and Similkameen areas, is not for profit and supported by volunteers and the community 3 Table of Contents Health Services Guide Board & CEO Introductions Health Services Guide Board & CEO Introductions 4 Strategic Direction 7 Privacy, Rights, and Confidentiality 7 Patient Care Quality Office 9 At the Hospital Message from Erwin Malzer Message from Chris Mazurkewich On behalf of the Board of Directors, I am pleased to introduce you to Interior Health’s 2017 Health Services Guide. Welcome to Interior Health’s 2017 Health Services Guide. Board Chair, Interior Health This guide provides an overview of our organization and important information about our services and facilities. Interior Health is governed by a nine-member Board of Directors appointed by the Minister of Health in accordance with the provisions of the Health Authorities Act. Quality is the organizing principle of the Board of Directors. We work with management, staff, medical staff, and key external partners across the health authority to support the population health needs of the residents of the Central and Southern Interior. Currently, we are realigning our resources with a goal to shift the focus of health care from hospitals to enhanced primary and community care. Our intent is to support people to live healthy at home and in their communities for as long as they can. We invite you to visit the Interior Health website at www.interiorhealth.ca where you will find useful information and resources on health care and all our services. I hope you find this guide useful and informative. As always, we welcome your feedback. Please share your thoughts through our Contact Us form on www. interiorhealth.ca. Sincerely, President & CEO, Interior Health This guide is part of our ongoing commitment to be responsive to your needs, and to ensure that you are aware of the breadth of service available to you and your loved ones across the Central and Southern Interior. Interior Health provides a variety of health-care services in a mix of settings across the region. We offer a number of community-based services including: health promotion and disease prevention, Aboriginal health, chronic disease management, mental health and substance use programs, residential care, end-of-life care, and lab and diagnostic imaging services. These programs and services are supported through our network of 22 hospitals. As Chief Executive Officer, I oversee the day-to-day operations of Interior Health working together with a team of highly committed and passionate health-care professionals whose focus is on delivering high quality care. We also work collaboratively with many key partners including physicians, First Nations, communities, foundations and auxiliaries, volunteers, and many other groups in order to provide a comprehensive and responsive health-care system for all residents. The patient experience is critical to the successful delivery of high-quality health services. That is why we also work closely with the Patient Voices Network to ensure our program and service delivery is informed by the patient experience. 11 The Emergency Department ............................ 11 Planning Your Hospital Stay ............................. 12 Your Medications ............................................ 12 Hospital Discharge .......................................... 12 Billing & Accounts ........................................... 13 Visitor Information 13 Send Well Wishes............................................ 13 Hospital Amenities and Services 14 Food & Nutrition ............................................. 14 Gift Shops ...................................................... 14 Parking .......................................................... 14 Rooms ........................................................... 14 Security & Safety ............................................ 14 Smoking & Fragrances .................................... 15 Spiritual Health ............................................... 15 Wireless Communication Devices ..................... 15 Your Health-care Team 16 Position Descriptions ....................................... 16 Students ........................................................ 17 Our Health-care Services 20 Aboriginal Health 21 Chronic Disease Management 22 Health Promotion and Prevention 22 Home and Community Care 26 Assisted Living ............................................... 27 Community Services ....................................... 27 Pathway to Home (Convalescent Care) ............. 27 Dementia Care ............................................... 27 Palliative Care / End-of-Life ............................. 27 Medical Assistance in Dying .............................28 Residential Care ............................................. 28 Infection Prevention and Control 30 Laboratory Services 30 Diagnostic Imaging 38 Mental Health and Substance Use 39 Transportation Services 41 Volunteers, Hospital Auxiliaries, and Foundations 45 Private Service Providers 46 Interior Health Careers 48 Glossary 50 Phone Directory 54 Hospitals ........................................................ 54 Home Health Offices ....................................... 54 Mental Health & Substance Use Offices............. 55 Aboriginal Patient Navigators ........................... 55 East Kootenay Health-care Facilities.................. 56 Kootenay Boundary Health-care Facilities .......... 56 Okanagan Health-care Facilities ...................... 57 Thompson Cariboo Shuswap Health-care Facilities .......................................59 Additional Health-care Resources .....................60 Hospital Foundations .......................................61 Together, we are dedicated to ensuring you and your loved ones receive the best possible care and information at all times. Sincerely, This guide is a general overview of facilities, services, and programs in the Interior Health region. It is not intended to provide a complete list of each community’s services and some information is subject to change. For the most up-to-date information on health programs and services, visit our website www.interiorhealth.ca. 4 Erwin Malzer Chris Mazurkewich Chair of the Board, Interior Health President and CEO, Interior Health In addition, HealthLink BC provides British Columbians with trusted health information at their fingertips with just a phone call or a simple click. Speak with a nurse about your symptoms, consult with a pharmacist about your medication questions, or get healthy eating advice from a dietitian. Dial 8-1-1 on the phone or go online to www.HealthLinkBC.ca for easy access to non-emergency health information and health services closest to you. 5 Accommodations Pharmacies Accent Inn Kelowna.....................................................53 Comfort Suites.............................................................53 Golden Sands Penticton..............................................53 Kelowna Inn & Suites...................................................52 Siesta Suites..................................................................52 Charities and Foundations Kelowna General Hospital Foundation......................47 Education Sprott Shaw College....................................................47 Okanagan College........................................................49 Funeral Homes Providence Funeral Homes and Crematorium........23 Government & Agencies BC Liberal Government Caucus................................43 Home Health Care Services Advanced Home Care Solutions................................44 Healthy at Home Senior Care....................................63 Home Instead Senior Care.........................................62 Neighborhood Nursing................................................62 Nurse Next Door.........................................................62 We Care Home Health Care Services.......................44 Optical Apex Optometry............................................................6 Medical Alarms Interior Health Lifeline Program.................................2 Medical Equipment and Supplies Canadian Red Cross ....................................................24 Cooper Medical Supplies.............................................18 Creative Mobility Products.........................................43 Kipp-Mallery Pharmacy...............................................19 Kootenay Columbia Home Medical Equipment.......24 Lakeside Medical Supply..............................................19 Lakeside Medicine Centre Pharmacy........................18 Nightingale Medical Supplies......................................23 Vital Aire.......................................................................19 The Medicine Shoppe Pharmacy................................42 Lakeside Medicine Centre Pharmacy........................37 Peoples Pharmacy........................................................42 Pharmasave................................................... Back Cover Seniors Residences Active Care Seniors Services......................................36 BC Housing...................................................................36 Berwick on the Park....................................................32 Charles Manor Retirement Residence.......................31 Cherry Park Retirement Residence...........................33 Fernbrae Manor...........................................................24 Glenmore Lodge..........................................................32 Hawthorne Park...........................................................29 Kamloops Seniors Village............................................35 Kelowna Elderly Services............................................37 Lake Country Lodge....................................................32 Lake View Lodge...........................................................32 Mariposa Gardens........................................................32 Missionwood.................................................................34 Northwoood.................................................................34 Okanagan Chateau......................................................33 Orchard Valley Retirement Residence.......................33 Ridgeview Lodge...........................................................32 Sandalwood...................................................................34 Silver Springs Retirement Residence.........................31 Southwood....................................................................34 Summerland Seniors Village.......................................35 Sunshine Ridge Retirement Residence......................31 Sun Pointe Village.........................................................36 The Chatsworth...........................................................31 The Concorde...............................................................29 The Heritage................................................................29 The Shores Retirement Residence.............................33 Village at Mill Creek.....................................................36 Village at Smith Creek................................................36 Westwood.....................................................................34 Williams Lake Seniors Village.....................................35 Transportation BC Transit - Accessible Transit....................................10 Medical Services OKAPED ......................................................................25 NexGen Hearing..........................................................42 Okanagan Mobile Hearing Services...........................44 Issue 15. Printed November 2016 PUBLISHER Dave Dmytryshyn D. Dmytryshyn and Associates Ph: 1-866-477-5266 South Okanagan Ad Sales, Bryan Chamberlain 250-497-6770 Interior Health content provided by Interior Health the view is priceless...so is your vision Strategic Direction Interior Health is undertaking a multi-year shift to a more patient-centred and integrated system of primary and community care to reduce the growth in demand on acute care. Our target populations are the frail elderly, people with complex medical needs, and individuals with mental health and substance use concerns. Working with community-based physicians, services will become integrated with a multi-professional care team wrapped around patient needs and seamless through a centralized point of access and having linked health records so patients will not have to repeat information to different care providers during their journey. These improvements will also be closely linked with hospital-based services to enhance timely access to elective surgery. Services are being designed to improve access and quality across rural and remote communities. Interior Health is also enhancing relationships with Aboriginal peoples to ensure health care is provided in a culturally safe and sensitive way. Strategic Direction & Privacy Directory of Advertisers Privacy, Rights, and Confidentiality Your Rights Your Personal Information During your care experience, you have the right: When you receive care and services from Interior Health, we will collect, use, and share your personal information as needed according to the Freedom of Information and Protection of Privacy Act, E-Health Act, Health Authorities Act, Hospital Act, and other provincial legislation. • To know you will not be discriminated against on the basis of race, colour, ancestry, place of origin, political belief, religion, family status, disability, sex, sexual orientation, age, or criminal charge or conviction • To be cared for in a respectful, dignified, and safe manner by competent health-care professionals • To privacy and confidentiality of your health information • To expect that you will be consulted and will participate in decisions about your health care • To request access to the information in your own health record • To be acknowledged as an individual Our Employees’ Rights What is personal information? Personal information is any information that identifies who you are including: your legal name, address, phone number, personal health number (PHN), and any other identifying information, such as your health information. Interior Health recognizes and values the sensitivity of your personal health information and takes all reasonable steps to ensure that your personal information is treated confidentially, is secure, and is only used for the authorized purposes. Our employees have the right: dr. robert zak • optometric corporation 6 462 main street, penticton bc v2a5c5 250 • 493 • 2552 • [email protected] • To rely on our patients and their families to participate with the health-care team in their own health-care planning and intervention, and to use hospital resources responsibly • To not tolerate violent acts and threatening speech/ behaviour, both for their own protection and safety and that of other patients 7 Only authorized individuals who need to know your information in order to provide care and other care-related services, may access your personal information. They may use and share it for the following purposes: • To provide ongoing care and services which you may need to receive • To maintain contact with you about your health care • To gather information from family, friends, and other organizations (e.g., copies of records, medication information or test results) • To confirm your identity and personal health number with the Ministry of Health • To determine your eligibility for benefits and services and for billing and payment purposes • To help us plan, maintain, and improve our care and services • To enable the Ministry of Health to conduct planning, performance measurement, funding, and research activities • To conduct research (as permitted by legislation and/or approved by our Research Ethics Board) • To teach and educate (e.g., training medical students) • To comply with the law (e.g., court order, reportable conditions) For more information, please visit our website at www.interiorhealth.ca, and click on Privacy, Rights & Confidentiality under the Your Stay tab. A disclosure directive service is also available to mask your information. This service allows only those who have received your explicit authority, via a password, to view your personal information. In the case of an emergency, those health professionals who are working in urgent and emergency care settings may be able to override your password if deemed necessary. For more information about eHealth and disclosure directives, please visit the eHealth website at www.health.gov.bc.ca/ehealth. What is a personal health record? Each time you receive care from an Interior Health professional (e.g., visits to emergency departments, inpatient hospital or residential care, home or community care treatments, or public health visits), that contact with you is recorded in your health record. Health records include: clinical and medical records, immunization records, lab results, CT scans, and more. How do I access my personal health record? You, or your legally authorized representative, can request a copy of, or access to, your personal health record. We recommend using the Interior Health official Request for Access to Records Form to make a request. The Freedom of Information and Protection of Privacy Act allows for up to 30 business days from receipt of your access request to provide you with your record. You will generally not have to pay for your personal health record, but you may be charged for special processing of your request. For example, requests for copies of the same information, courier fees, special delivery, or other special processing services. For more information on how to access personal health records, corporate records, and records of interest, please visit www.interiorhealth.ca, and click on Information Requests under the About Us tab. What if I don’t want someone to know I am in one of your facilities? How does eHealth impact my personal information? eHealth is a health-care initiative using information technology to provide the best possible care. eHealth combines lab test results, diagnostic scans, medication history, and electronic prescriptions in an electronic health record accessible to health professionals. Health information is stored in data centres and is available across health authority boundaries through the electronic health record. Innovative and effective legislation (e-Health Act) provides an additional level of privacy, building on the protection already offered by the Freedom of Information and Protection of Privacy Act and the Personal Information Protection Act. 8 We Welcome Your Comments Interior Health is committed to providing you, our patients, residents, and clients with excellent care and service. Your feedback helps us know what we are doing well and where we can improve. How can I submit a compliment or complaint? If you have a compliment or a complaint, first speak with the person who provided the service, or to the manager of the area. We appreciate hearing from you; our staff is thrilled to hear that you have appreciated their care or service. If you have a complaint, you are encouraged to try to resolve any issues at the time and place care is received. If we have not met your expectations, we are committed to working with you to find a reasonable solution. What if my complaint is not resolved? If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Patient Care Quality Office (PCQO). Interior Health’s PCQO is the central access point for complaints that are not addressed at the service delivery level. The PCQO provides a clear, consistent, timely, and transparent process for patients to register complaints about the care they receive from Interior Health. What if I am still not satisfied? If you do not feel your concerns were resolved based on the response of the Interior Health PCQO, you may contact the Patient Care Quality Review Board for an independent assessment of the matter. The Patient Care Quality Review Board is a separate organization from Interior Health that reports to the Minister of Health. Patient Care Quality OffiCe Privacy, rights & confidentiality Patient Care Quality Office Who can access my personal information? To request a review of the Interior Health PCQO’s response to your complaint, please contact the Patient Care Quality Review Board: • Toll free: 1-866-952-2448 • Email: [email protected] • Website: www.patientcarequalityreviewboard.ca What can I expect from the Patient Care Quality Office? You can expect your complaint to be dealt with promptly and fairly. The PCQO will: • Formally register your complaint • Work with you to identify a reasonable resolution to your concern • Provide you with a response to your complaint and an explanation about any decisions and actions taken as a result of your complaint If you are a patient in the hospital or residential care, it is standard practice to provide people who phone and ask about you with information confirming your admission and location. If you do not wish us to release this information, please inform a staff member within Patient Registration or within your care area. Who can I contact with more concerns and questions related to my personal information? The Interior Health Privacy office oversees the privacy practices of Interior Health and ensures compliance with policies, as well as with the Freedom of Information and Protection of Privacy Act. Please phone toll free at 1-855-980-5020 or email [email protected]. 9 Transit Health Connections Regional Transit Service Although medical appointments have priority, everyone is eligible. 100 Mile House to Williams Lake . . . . 250·395·2834 Chase to Kamloops . . . . . . . . . . . . . . 1·888·376·7525 Creston to Cranbrook . . . . . . . . . . . . 1·877·843·2877 Elk Valley to Cranbrook . . . . . . . . . . . 1·855·417·4636 Golden to Cranbrook . . . . . . . . . . . . . 1·877·343·2461 Kaslo to Nelson/Trail . . . . . . . . . . . . . 1·877·843·2877 Kimberley to Cranbrook . . . . . . . . . . . 250·427·7400 Lillooet/Lytton to Kamloops . . . . . . . . 1·855·359·3935 Logan Lake to Kamloops/Kelowna . . 1·866·376·7525 Merritt to Kamloops/Kelowna . . . . . . 1·888·376·7525 Nakusp to Nelson . . . . . . . . . . . 1·855·993·3100 Nelson/Slocan to Trail . . . . . . . . . . . . 1·855·993·3100 Osoyoos to Penticton . . . . . . . . . . . . . 250·495·8054 Princeton to Penticton . . . . . . . . . . . . 1·800·291·0911 Revelstoke to Kamloops/Kelowna . . . 1·866·618·8294 Salmo to Nelson . . . . . . . . . . . . . . . . 1·877·843·2877 Williams Lake to Kamloops . . . . . . . . 1·866·933·7812 6255 The emergency department is one of the busiest places in a hospital. People come in with different conditions ranging from minor to severe injuries and/ or illness. When people arrive at the emergency department, a specially trained triage (or “sorting”) nurse will assess and assign an urgency level to each patient according to a Canada-wide triage system for emergency care. The triage system helps to make sure patients are seen based on how sick they are. Emergency services are available 24-hours a day in most regional and community hospitals across Interior Health. Hours may vary in smaller communities. Call the hospital directly to check hours of operation for emergency services. If you feel that you need urgent medical attention, go to the nearest emergency department or call 9-1-1. In some emergency departments, there are certain rooms used for specific conditions. For example, eye injuries may be seen in an eye exam room and minor wounds cared for in a minor treatment area. Since these patients usually do not need a bed for treatment, they may go in ahead of you, even if you arrived at the emergency department before them. Triage nurses will try to give you an estimated time, but wait times can change at a moment’s notice. Why are there sometimes long waits and crowding in the emergency department? Sometimes there is more demand for service than resources available. This can happen when there is an accident with many seriously injured patients. Sometimes it happens because patients, after they have been seen and treated by emergency staff, are waiting in the department for a bed to become available within the hospital or the community. Health Services Guide Digital Edition www.interiorhealth.talkingguides.com Ad sales - Call Dave Dmytryshyn at: 1-866-477-5266 B. Chamberlain Graphic Design Creative Graphic Solutions South Okanagan Ad Sales Health Services Guide Contact… Bryan Chamberlain 1-866-209-1883 Fax: 250•497•6780 10 Why are some people seen before others? hospitAl 100 Mile House . . . . . . . . . . . . . . . . . 250·395·2834 Ashcroft, Cache Creek, Clinton, Clearwater 1·855·359·3935 Boundary . . . . . . . . . . . . . . . . . . . . . . 250·433·2179 Castlegar . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100 Clearwater . . . . . . . . . . . . . . . . . . . . . 250·674·3935 Cranbrook. . . . . . . . . . . . . . . . . . . . . . 250·417·4636 handyDART. . . . . . . . . . . . . . . . . . . 250·417·3178 Creston . . . . . . . . . . . . . . . . . . . . . . . . 250·428·7750 Grand Forks . . . . . . . . . . . . . . . . . . . . 250·443·2179 Kamloops . . . . . . . . . . . . . . . . . . . . . . 250·376·1216 handyDART. . . . . . . . . . . . . . . . . . . 250·376·7525 Kaslo . . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100 Kelowna . . . . . . . . . . . . . . . . . . . . . . . 250·860·8121 handyDART. . . . . . . . . . . . . . . . . . . 250·762·3278 Kimberley . . . . . . . . . . . . . . . . . . . . . . 250·427·7400 Nakusp . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100 Nelson . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100 Osoyoos . . . . . . . . . . . . . . . . . . . . . . . 250·495·8054 Penticton . . . . . . . . . . . . . . . . . . . . . . 250·492·5602 handyDART. . . . . . . . . . . . . . . . . . . 250·492·5814 Princeton . . . . . . . . . . . . . . . . . . . . . .1·800·291·0911 Revelstoke . . . . . . . . . . . . . . . . . . . . . 250·837·3888 Salmon Arm . . . . . . . . . . . . . . . . . . . . 250·832·0191 Summerland . . . . . . . . . . . . . . . . . . . . 250·492·5814 Trail . . . . . . . . . . . . . . . . . . . . . . . . . 1·855·993·3100 handyDART. . . . . . . . . . . . . . . . . . . 250·364·0261 Vernon . . . . . . . . . . . . . . . . . . . . . . . . 250·545·7221 handyDART. . . . . . . . . . . . . . . . . . . 250·549·1366 Williams Lake . . . . . . . . . . . . . . . . . . .1·866·933·7812 The Emergency Department the Accessible At At the Hospital Email: [email protected] Using your emergency department wisely Here are a few simple things that can be done to avoid unnecessary visits to the hospital: • For routine health concerns, contact your family doctor. • Try to see your family doctor before the weekend or holidays if you are beginning to feel unwell. • If you do not have a family doctor, consider using local walk-in clinics where wait times may be shorter. Call ahead to check hours of operation. You can search online for clinics at www.healthlinkbc.ca or call 8-1-1. • If your family doctor is away or unavailable, consider using a local walk-in clinic for minor illness, minor injury, or routine health concerns. • Make note of weekend and holiday hours of your local pharmacy or drug store, and ensure your prescriptions are up-to-date and filled prior to holidays and travel. • If you run out of prescription medications on a weekend or holiday, contact your local pharmacy to discuss your options. Emergency departments will not routinely refill narcotic medications for conditions being treated by another physician. • Make sure you have basic medications on hand to control childrens’ fever and pain. • Call HealthLink BC at 8-1-1 for confidential health information and non-emergency services 24-hours a day, seven days a week. For deaf and hearingimpaired assistance (TTY), call 7-1-1. • If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control at 1-800-567-8911. • If at any time you feel you require urgent medical attention, do not hesitate to go to the emergency department or call your local emergency response number (e.g., 9-1-1). Did You Know? There are a number of ways to avoid a visit to the emergency department: • Wear a helmet when performing high-risk sports and activities. • Remember – everything in moderation, including alcohol. • Do not drink and drive. • Wear your seat belt. • Practice water safety. • Do not leave open flames unattended. • Keep alcohol and poisonous substances out of reach of children. • Drink plenty of fluids in hot weather. While you are waiting If your condition changes while you are waiting to see a physician, tell the triage nurse so that you can be reassessed. In some cases, the triage nurse will arrange diagnostic tests such as blood work for you while you are waiting. This can speed up your care so that when a doctor sees you, he or she will have the results of your tests. You must still wait to be seen by a doctor before you can receive any treatment. Tell the triage nurse if you are leaving the waiting area for any reason. Check with the triage nurse before eating or drinking anything, as it may affect your treatment. For more information on Emergency Services visit our website at www.interiorhealth.ca, and look under the Your Stay tab. 11 the Follow any admission instructions you may have received from your physician or health-care provider before your scheduled admission to the hospital. hospitAl For general hospital information, please visit www. interiorhealth.ca, and click on Preparing for Your Stay under the Your Stay tab. In addition, read the information below to help you prepare for your stay at the hospital. Before meeting with your health-care team • Write down your questions and bring the list with you. • Know and communicate your allergies. • Be open and honest about your health, questions, and symptoms. • Bring a person with you who can help you understand and recall what was said during the appointment. • If you feel confused by an answer, ask again until you feel you understand the information. • Make sure you have all the instructions and an updated list of your medications before leaving. • Be sure to find out which medications to stop, which to continue, or which new ones to start. • Always bring a current and up-to-date list of your medications to all appointments. Do not assume your health-care provider will have this information. How to manage your medications at home What to bring with you • Identification: You will require two different pieces of ID when you arrive at the hospital, one of which must be a valid BC CareCard or BC Services Card and any other health services card or information. • Medications: All of the medication you take regularly and occasionally (in the original packaging if possible). This includes: prescription medicines, purchased medicines, vitamins/minerals, natural/ traditional health products, and any other drugs. The doctor or nurse will review your medications and will tell you if you are to continue to take the medications in hospital. • Medical History: Any documents or test results from your physician, including any letters from your physician about your health issue. • Personal Care Items: Basic toiletries (e.g., toothbrush, toothpaste, deodorant, shampoo, lotion, hairbrush, dentures, razor), pajamas, bathrobe, and proper footwear (flat, enclosed heels, rubber-soled slippers, or shoes). What to leave at home Interior Health cannot be held responsible for any lost or stolen items. • Do not bring valuables such as large sums of money, credit cards, electronics, or jewelry (rings and watches that you normally wear should be left at home). • Do not wear or bring perfume, cologne, or aftershave. • Do not bring alcohol. Leaving your unit or floor If you need to leave your unit or floor for any reason, please let your nurse know where you are going and approximately how long you will be gone and when you will return. Your Medications We encourage you to make the most out of your interaction with your health-care team. Do not feel embarrassed or uncomfortable asking your doctor, pharmacist, nurse, or other health-care provider 12 questions. They are there to help you. Medications you receive in the hospital may look different from what you take at home. Once at home, your community pharmacist can help you manage your medications, especially when there are changes. Transportation home from the hospital Ask a member of your health-care team to learn how you and your family can participate in planning your return home as soon as possible following a hospital stay. Plan ahead and make sure you have made travel arrangements for your discharge – you are responsible for your own transportation home following discharge from the hospital. This applies: • Whether or not you have MSP coverage. • Regardless of whether you have arrived by ambulance. • If you are discharged to your home, to a short stay unit, or to a long-term care home. • If discharge occurs from a hospital outside or within your home community. If you have not made plans for how to get home, your discharge time will not be delayed, you will still be discharged at the scheduled time. For more information on transportation and travel expenses, see page 41 of this guide. Please also visit our website at www.interiorhealth.ca, and click on Getting There and Home under the Your Stay tab. Your community pharmacist can help you create a medication record book or help you use a smart phone app to manage medications. These tools are available free of charge at: www.knowledgeisthebestmedicine. org. If a Short Stay unit is recommended as a temporary discharge option, a Transition Liaison Nurse will provide Short Stay resource information to the patient/family. Short Stay units include: respite, endof-life care, or convalescent care. Patients discharged to a Short Stay unit are billed a daily rate for their stay. A Temporary Rate Reduction process is available for individuals who may experience severe hardship as a result of the daily rate. Patients may be charged a transportation fee for transfer to the Short Stay unit. If you decline a recommended Short-Stay bed, the transition nurse will then support you to plan for your discharge home. Some patients need further health supports such as community nursing, care at another hospital, or rehabilitation services; your health-care team will work with you to help plan your discharge and any additional care that is required. Interior Health supports a philosophy that home, with appropriate supports, is the best place to recover from illness and injury, manage chronic conditions, and live out final days. Home and Community Care information can be found on pages 26-28 of this guide. We encourage visitors in our hospitals because family and friends are an important part of patients’ recovery. Visiting hours are flexible and vary between hospitals. Please check with staff for details; however, below are some general guidelines to follow when visiting a patient. • Only two visitors should visit at a time. • If nursing or medical care is to be given, visitors must leave the room if asked to by the patient or staff. • Visiting hours for special-care units on wards may be different from regular visiting hours. Please check with staff on that unit for specific times. • Children must be accompanied by an adult. Children are also restricted from certain areas of some hospitals – please check with your nurse or at the information desk. • Do not bring latex balloons into the hospital due to the potential for allergic reactions. Mylar (foil) or plastic bubble balloons are fine. • Many facilities also have scent-free policies and do not allow highly scented flowers, such as lilies and lilacs. Visitors should check before arriving or ordering flowers for delivery. • All Interior Health facilities are smoke-free. For more information on visiting Interior Health facilities, go to our website at www.interiorhealth.ca, and click on Family and Friends under the Your Stay tab. Hospital Discharge Planning for your discharge starts well before you actually leave. We will work to have you discharged from hospital at 10 a.m. Please inform your friends/ family you will require transportation home on the day of discharge. You will most likely be requested to move to the dayroom to wait for your ride. Visitor Information Visitor information At Planning Your Hospital Stay Send Well Wishes Billing & Accounts Most hospital services are not billed to residents of B.C. who have a valid BC CareCard or BC Services Card. There are exceptions including telephone and television rentals and charges related to equipment and supplies (e.g., medication packages, crutches, canes, casts), and semi-private or private rooms. Before you order any of these items or services, please make sure you are aware of the cost of any customized and non-refundable equipment or prosthetic devices. Please also see the Private Service Providers section on page 46 of this guide. If you have private insurance, some extra costs may be covered. Be sure to check your policy and request your preferred accommodation upon admission. If you are in hospital awaiting placement to residential care, billing occurs after a 30-day grace period. You are billed a daily ward rate until your transfer to a residential facility occurs. Payment for special services may be made by most credit and debit cards, cash, or cheque. You will be told when being discharged where to pay your account. Your account must be paid in full before you leave the hospital. For more information on billing and accounts receivable, visit our website at www.interiorhealth.ca, and look under the About Us tab. Staying in touch and sharing your “get well soon” wishes can cheer someone’s day. An e-wish provides family and friends a convenient way to send email greetings to patients in some Interior Health hospitals. Our dedicated volunteers are pleased to personally deliver these well-wishing emails. Send your wishes using the email addresses below and include the patient’s full name, unit, and room number, along with your message. • Kelowna General Hospital [email protected] • Royal Inland Hospital, Kamloops [email protected] • South Okanagan General Hospital, Oliver [email protected] • Penticton Regional Hospital [email protected] • Vernon Jubilee Hospital [email protected] This service is intended for well wishes only. Messages that contain matters of business or inappropriate content will be deleted. Only messages with text will be delivered. Do not send images or graphics of any kind with your email – they will not be delivered. This service cannot be used to confirm that a patient is indeed registered. The e-wish program is also available at some residential care facilities. See our website for more information at www.interiorhealth.ca, and click on Family and Friends under the Your Stay tab. 13 Food & Nutrition Gift Shops Smoking & Fragrances Wireless Communication Devices Nutritious and safe meals are professionally prepared for our patients by Interior Health Food Services staff. Gift shops are located at some Interior Health hospitals and are usually operated by the hospital auxiliary. Items available for purchase will vary from site to site, but generally small gifts, toiletries (personal care items), stationery, stamps, magazines and books, and snack items are available. Smoking, including the use of vaping products such as electronic cigarettes, is not allowed on Interior Health property. Our sites are smoke free inside and outside. Patients who smoke are welcome to ask for information about smoking cessation programs and products available to them while in hospital. Interior Health recognizes that wireless devices, such as cell phones, smart phones, laptops, and tablets, are common in our everyday lives and are important tools for staying connected to family, friends, and loved ones. Last year, the team prepared 5.1 million meals for 59 facilities. If you have any food allergies or require a special diet, please tell a member of your health-care team. Patients admitted in our larger hospitals participate in our Breakfast in a Basket program. Patients choose their breakfast from a menu and the selections are prepared on the ward close to where the patients are located. The program ensures that our patients are only served a breakfast they like to eat, which improves the quality of the meal. Lunch and supper meals are also delivered to the bedside. Information on patient dietary requirements, including any likes and dislikes, are collected during the admission process. Did You Know? Canadians consume more than twice the recommended intake of sodium. It’s true, and eating excess sodium is linked to 30 per cent of high blood pressure cases in Canada. Interior Health is taking steps to continually reduce the sodium levels in the food we prepare and serve to meet the established Government of B.C. sodium level guidelines. Visit www.dietitians.ca for more information. Where possible, Interior Health uses B.C. grown and produced products including fruits, vegetables, cheeses, meats, and coffee. For non-admitted patients, family, and friends there are cafeterias in some facilities that provide a variety of meals, snacks, and refreshments. At some locations, the hospital auxiliary or foundation may have snack or coffee shops on-site. Vending machines that meet B.C.’s healthier choices policy are also located in some facilities. Parking Parking options vary from hospital to hospital. For parking information, including rates, check the Interior Health website at www.interiorhealth.ca, and click on Amenities and Services under the Your Stay tab, or call the hospital to which you are being admitted. Hospital phone numbers are provided on page 54 of this guide. Rooms A basic inpatient medical or surgical room is most often a shared room with two to four patients and is no cost for patients with BC Medical Services Plan coverage. Amenities included in a basic room vary at each hospital. The number of patients per room also varies at each hospital. Private or semi-private rooms are available at some locations. If you have private insurance, please check what services they will and will not cover. More information on our Preferred Accommodation Program is available on our website at www.interiorhealth.ca, by clicking on Amenities and Services under the Your Stay tab. In many locations, telephones and televisions are available to rent. For more information check with the hospital to which you are being admitted. Security & Safety Interior Health is committed to providing safe, therapeutic settings for patients, residents, volunteers, visitors, and staff members. All facilities within the region employ various security measures to ensure your comfort. Do not wear perfume, cologne, or aftershave while you are a patient in an Interior Health facility. If you can, remind visitors before they come to see you to refrain from wearing these products or bringing flowers with strong scents. Some people are highly allergic to fragrance ingredients and can suffer severe reactions. Spiritual Health Interior Health provides spiritual health care for patients and families using a multicultural and multifaith approach. Interior Health Spiritual Health professionals at the Kelowna General and Royal Inland Hospital in Kamloops are trained to assist persons with or without religious affiliation and including those with First Nations spirituality, when faced with illness or life changing events. Whether it be coping with the personal crisis that accompany serious illness, trauma, or loss; making ethical decisions about treatment; or even in times of celebration, our focus is in helping people draw upon their own cultural, spiritual, and religious resources. In addition, for persons associated with a specific religion or spiritual path, spiritual support may also be accessed through community clergy or similar religious leader of their tradition. Certain religions also provide denominational volunteers to assist persons of their faith tradition. You will be asked at the time of your admission if you wish to receive a visit from clergy, volunteers of your denomination or Aboriginal patient navigators. For additional information on the services offered by Aboriginal Health, see page 21. More information on spiritual health care is available on our website at www.interiorhealth.ca, by clicking on Amenities and Services under the Your Stay tab. Upon admission, you will be given a wrist identification bracelet. This bracelet should be worn for the duration of your stay. There will be many people involved in your care. All Interior Health staff, physicians, volunteers, students, and contractors will wear photo ID and be able to answer your questions about what they do. Do not hesitate to ask to see their identification if it is not displayed where you can see it. Wireless communication devices may be used in all areas of the hospital, including those with medical equipment and other specialized instruments. To lessen risks related to the use of wireless devices, keep your device at least one metre (an arm’s length) away from medical equipment. If you are unsure if it is safe to use your device, please ask a member of the staff. Hospital amenities & services Hospital amenities & services Hospital Amenities and Services We ask that you follow common cell phone etiquette: • Remember to be mindful of your surroundings and don’t talk too loudly, especially in patient waiting areas. • Do not use abusive or foul language in the presence of others. • Avoid taking personal calls or texting while interacting with members of your health-care team. • Keep your phone on mute or vibration mode while in a patient room where other patients are present. Please respect everyone’s right to privacy and refrain from taking any photographs, audio, and/or video recordings unless prior consent from the individual(s) has been obtained. Smoke Free Promoting the health of our patients Smoking, including the use of electronic cigarettes, is prohibited on all Interior Health properties. 14 www.interiorhealth.ca 15 General Practitioner (GP) – Diagnoses and treats most types of health conditions or diseases. A GP is your family doctor, and is also sometimes referred to as your family provider. Orthopedic Surgeon – Specializes in bone, muscle, and joint surgery. Hospitalist – Specializes in hospital care. When in the hospital, a hospitalist may be your attending physician in place of your family provider. Patient Porter – Assists and moves patients, equipment, specimens, and supplies to and from various locations within a facility. Health-care Aide – Assists in the care of hospital, clinic, residential, or care-home patients while under the direction of a registered nurse, licensed practical nurse, or doctor. Sometimes referred to as resident care aides, nursing assistants, nurse’s aides, or hospital assistants. Many different people will be involved in your health care – including you. Do not hesitate to speak up if you have any questions or concerns about your care. Do not be afraid to ask someone who they are, what they are doing, or to see their identification. Your health-care team may include one or any of the following health-care providers (this is not a complete list): Aboriginal Patient Navigator – Act as a resource for both Aboriginal patients and health-care providers to ensure care is culturally specific, ethno sensitive, and patient centred. Admitting Clerk – Signs you into our computer system as a patient. They ask information about your address, phone number, family provider’s name, etc. Anesthetist / Anesthesiologist – Specializes in administering pain-blocking drugs, or drugs to make you unconscious, during surgery and other medical procedures. Cardiologist – Specializes in diseases or conditions of the heart and blood vessels, such as chest pain, irregular heart rhythms, high blood pressure, heart failure, or heart attacks. Cardiac Surgeon – Specializes in surgery of the heart and blood vessels. Dermatologist – Specializes in diseases and conditions of the skin, hair, or nails; such as, acne, psoriasis, warts, or skin cancer. Dietitian or Nutritionist – Specializes in providing information and care regarding your dietary needs. Gastroenterologist – Specializes in diseases of the stomach, bowel, liver, and spleen; such as hepatitis, ulcerative colitis, Crohn’s disease, and colon/rectal cancer. Housekeeper – Keeps our hospitals and/or other care homes clean and play an important role in infection prevention. Licensed Practical Nurse (LPN) – Cares for a wide range of clients at all stages of life. LPNs provide nursing services ranging from health promotion, to acute care, to long-term, and palliative care. Medical Resident – Practices medicine under the supervision of fully licensed physicians, usually in a hospital or clinic. Medical Student – Practices medicine while studying to become a physician. Medical students are mentored and supervised. Strict controls are in place to ensure that the clinical part (working with patients) of a student’s education is as safe as possible. Mental Health Counsellor – Provides advice and counselling on behavioural management, skills development, and strategies to manage thoughts, emotions, and behaviours that impact mental health. Pediatrician – Specializes in the care of children. Pharmacist – Specializes in preparing and dispensing medications or drugs, as well as renews medication orders. Physiatrist – Specializes in physical medicine and rehabilitation. They help people regain function after surgery, a stroke or an injury, and may help people with issues such as controlling pain or regaining strength. Physiotherapist (PT) – Specializes in maximizing movement and function through physical means including exercise. Psychiatrist – Specializes in evaluating and treating mental health conditions and disorders. Psychologist – Specializes in evaluating and treating people who have mental health problems, such as depression. Also provides counselling and other mental health services, but does not prescribe medicine. Radiologist – Specializes in performing and reading diagnostic imaging tests like X-rays, ultrasounds, and magnetic resonance imaging (MRI). Neurologist – Specializes in diseases of the brain, spinal cord, and nervous system; such as, multiple sclerosis (MS), Alzheimer’s disease, headaches, stroke, or injury. Registered Nurse (RN) – Co-ordinates health care, provides nursing care, treatments, education and support to patients in situations of health, illness, injury, and disability in all stages of life. RNs have additional education and a broader scope of foundational knowledge and practice than LPNs. Nurse Practitioner (NP) – Registered Nurses with advanced education who also diagnose and manage common diseases and disorders, prescribe medications, and order diagnostic procedures. Registered Psychiatric Nurse (RPN) – Prevents and cares for mental health conditions and disorders using theories of human behaviour as its scientific framework. Obstetrician (OB) – Specializes in the care of pregnant women, from the time they are initially pregnant, through delivery, and following delivery. Rehabilitation Assistant or Activity Worker – Carries out rehabilitative treatment plans and recreation/activity programs with a physiotherapist and occupational therapist. Occupational Therapist (OT) – Specializes in encouraging independent function through the use of activities of daily life. Oncologist – Specializes in tumours (cancer). Respiratory Therapist (RT) – Specializes in evaluating, treating, and maintaining cardiopulmonary (heart and lung) function. They have specialized medical expertise and use advanced medical technology. Specialist – Common language often used to refer to a physician who has specialty training, like an orthopedic surgeon (a bone specialist) or a neurologist (a brain specialist). Speech Language Pathologist – Specializes in assessing, diagnosing, treating, and helping prevent speech, language, and communication disorders. Spiritual Care Practitioner – Specializes in providing spiritual support and counselling to patients, clients, and families. Surgeon – Specializes in treating disease, injury, or deformity via operative or manual methods to physically change body tissues. Surgeons may limit their practice to a specific age group and/or have a specific specialty in surgery such as chest (thoracic) surgery, blood vessel (vascular) surgery, colorectal surgery, or plastic surgery. Technologist – Performs various diagnostic tests including X-ray, imaging, ultrasound, medical radiation, nuclear medicine, and laboratory. Transition Liaison Nurse – Assists patients and their families with complex discharge planning, providing information, making appropriate referrals, and facilitating a timely discharge to the most appropriate setting when home is no longer the appropriate option. Volunteer – Supports our health-care team in a variety of settings including hospitals, residential care, and hospice and community facilities. Students Interior Health is helping develop the next generation of skilled practitioners and workers in all clinical and non-clinical areas. At Interior Health, there are a number of students learning and practicing in our hospitals, facilities, and programs. Students you might interact with include those in medical, nursing, pharmacy, social work, and physiotherapy programs, among others. There are strict controls in place to ensure the clinical experience is as safe as possible when students are part of your health-care team. Students are always supervised. It is your choice whether students are involved with your care, and your support is greatly appreciated. Send an e-wish Are You Prepared? Send well wishes to a patient or resident Know the Risks. Make a Plan. Get a Kit. Our dedicated volunteers are pleased to personally deliver a well-wishing email to a patient or resident in many of our hospitals and residential facilities. www.interiorhealth.ca 16 Patient Care Co-ordinator – Co-ordinates the day-today operations and care within a specific clinical area. Social Worker – Assists patients, clients, and their families to maintain or improve health, social wellbeing, and functioning. Your HealtH-Care team Your HealtH-Care team Your Health-care Team Each year, thousands of people face emergency situations. Don't be caught off-guard. 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Interior Health offers a variety of health-care services in a mix of settings across the health region. In addition to community, regional, and tertiary referral hospitals, we offer other community-based services including: • Aboriginal Health • Chronic Disease Management • Community Care, Assisted Living, and Residential Services • End-of-Life, Palliative, and Hospice Services • Health Promotion and Prevention • Mental Health and Substance Use • Laboratory Services • Diagnostic Imaging • Transportation Services Levels of Care and Types of Facilities Primary Health Care – A vital part of the health system, primary health care includes the basic services that meet our everyday health care needs including visits to the family doctor, physiotherapist, pharmacist, or public health nurse. Acute Health Care – Services that are provided by a team of health-care professionals (e.g., physicians, nurses, dietitians, occupational therapists, etc.), usually in a hospital. Regional Hospitals – Provide a wider range of services and are located in Cranbrook, Penticton, Trail, and Vernon. In addition to diagnostic testing, regional hospitals offer a greater variety of surgeries and an increased number of core specialties including orthopedics, pediatrics, and psychiatry. Specialty services such as oncology or neurology may be also be provided depending upon the availability of specialists working in the area and the equipment and facilities available at the hospital. Tertiary Referral Hospitals – The largest two hospitals in Interior Health: Royal Inland Hospital in Kamloops and Kelowna General Hospital. These hospitals provide the same services as those found at community and regional hospitals but also offer: • 24-hour emergency services that may include trauma services. • Advanced diagnostics such as magnetic resonance imaging (MRI), nuclear medicine, and cardiac catheterization. • Higher levels or sub-specialties of almost all medical and surgical services. • Tertiary services for patients with multi-system failure and those requiring vascular surgery, thoracic surgery, or neurosurgery. • Cardiac surgery is provided at the Interior Heart and Surgical Centre at Kelowna General Hospital. Hospital contact information can be found on page 55 of this guide. You can also search for health services on our website at www.interiorhealth.ca, or look in the Health Authorities section of the blue pages of your local telephone book. Additional information can be found online at HealthLink BC www.healthlinkbc.ca, or by calling 8-1-1. Tertiary Health Care – Generally refers to highly specialized medical and surgical health care, most often delivered in a hospital. Aboriginal Health Our Aboriginal Health team collaborates with Aboriginal communities and with other health programs to provide a comprehensive strategy for improving the quality of life and health care for the most significantly impacted segment of the population. established, with the key deliverable to develop cultural safety education opportunities for IH employees from the frontline to management. Through the Partnership Accord, working with First Nations Health Authority, and the signed Letter of Understanding agreements with our seven First Nations and Métis Nation of British Columbia, we are collaborating and building stronger relations for better health outcomes for Aboriginal people. Aboriginal patient navigators are located in community or acute sites across Interior Health. They support families by providing resources to help connect them to appropriate health-care services and provide cultural support. They also share resources with other health-care workers to assist in providing culturally appropriate care and to connect them with external Aboriginal services. While the health status of Aboriginal people has improved over the past few decades, many inequities still exist and we are working towards health equity and improved wellness, addressed through the Aboriginal Health and Wellness Strategy 2015 to 2019. Aboriginal Patient Navigators To find an Aboriginal patient navigator near you, visit page 55 in this guide or www.interiorhealth.ca. AboriginAl HeAltH Our HealtH-Care ServiCeS Our Health-care Services Aboriginal Human Resource Plan In order to move forward on Interior Health’s goals and in order to promote healthy living and provide a seamless, high quality experience that is in the best interest of all of our patients/client/residents, the Aboriginal Human Resource Plan was developed. Outcomes of the plan aim to promote: Aboriginal Health and Wellness Strategy The Aboriginal Health and Wellness Strategy 2015 to 2019 was developed in partnership with First Nations, Métis, Urban service providers, First Nations Health Authority, the Interior Health Aboriginal Health team, and others within Interior Health. This strategy sets the path for Interior Health to work on improving health outcomes for the approximately 50,000 Aboriginal people living within Interior Health. The document follows the principle that health care touches people at all stages of life including: staying healthy, getting better, living with illness, and coping with end of life. Services provided at these various stages must all meet Aboriginal people’s needs. • Improved Aboriginal client outcomes • Meaningful relationships with First Nations communities in Interior Health • The creation of a culturally safe environment for patients, residents, clients, staff, physicians, and volunteers • A representative Aboriginal workforce to help meet our future labour market needs Aboriginal Self-Identification Interior Health is committed to a new relationship with the Aboriginal community and to closing the gap in health and social conditions between Aboriginal persons and other British Columbians. The Aboriginal Self Identification Project (ASI) is assisting Interior Health to identify and work to close gaps in healthcare services as well as ensure we provide culturally sensitive care right now. The four priority areas identified in the strategy are: Health Outreach Team Meeting you where you are at We are nurses who provide testing, care, and support services for HIV and infections spread through blood. 1-866-778-7736 20 www.myhealthissexy.com • Advancement of cultural competency within Interior Health • Ensuring meaningful participation of the Aboriginal population in health-care planning and decision making • Improving health equity • Improving mental wellness for Aboriginal people Aboriginal Cultural Safety Educator In working towards achievement of the number one strategic priority of the Aboriginal Health & Wellness Strategy, that being to “advance cultural competency and cultural safety within Interior Health”, an Aboriginal cultural safety educator position has been Did You Know? Within Interior Health, approximately 50,000 people have identified as Aboriginal, representing about 7.7 per cent of IH’s total population. Population data indicates a trend towards urbanization. Within the IH region, 58 per cent of Aboriginal people live off-reserve, including members of the 15 Chartered Metis communities. The 42 per cent living on-reserve fall within the territory of seven different Nations that are inside IH boundaries: Tsilhqot’in, Secwepemc, Dekelh Dene, St’at’imc, Syilx, Nlaka’pamux, and Ktunaxa Nations. 21 ChroniC Disease & health Promotion Chronic Disease Management Health Promotion and Prevention Chronic diseases are long-term conditions such as heart disease, diabetes, chronic kidney disease, asthma and chronic obstructive pulmonary disease (COPD), depression, and arthritis, among many others. Interior Health is committed to health promotion and the prevention of illness and injury. Programs and services are offered in individual, group, and community settings and in a variety of locations including homes, schools, and health centres. Chronic Disease Management is ongoing care, support, and self-management strategies to assist individuals impacted by a chronic health condition with the medical care, knowledge, skills, and resources they need to better manage on a day-to-day basis. This may include: regular visits, support, and education from your family physician, other primary care provider, community-based programs, or referrals to specialist programs and services. Interior Health is committed to working with individuals and families, their physicians, and broader care team (including community partners) to improve Chronic Disease Management programs and services available to assist those impacted by a chronic health condition live a healthier, longer life. We offer services and supports for many chronic diseases including, but not limited to: • Asthma, COPD, and lung health • Brain injury • Cancer • Chronic pain • Dementia • Diabetes • Heart health • Renal (kidney) • Stroke and TIA • Mental health and substance use Ask your health-care provider for more information, or go to our website at www.interiorhealth.ca, and click on Chronic Disease Management under the Your Care tab. Knowing which healthy lifestyle choices you can make, and staying informed about your illness or condition, are important ways to take charge of your health. Interior Health encourages people to take an active role in their own health and well-being. Taking charge of your health starts with eating well, being active, and living smoke free. FUNERAL HOMES & CREMATORIUM Toll Free: 1-877-493-4422 www.providencfuneralhomes.com Ron and Ta r a l e i g h C r o o k e r Fa m i l y O w n e r s Pastor John E.C. Briscall Community Relations Grief Support Grief support counselling after suffering the loss of a loved one. Promotion and Prevention Programs Immunization – Providing access to immunizations for vaccine preventable diseases and improving the health of the population. Peace of Mind - Advanced Planning Every Life Tells A Story Healthy Communities – Working with local governments to improve the health of residents through policy, development, and environmental changes. PROV I D E N C E Healthy Start – Ensuring that pregnant women and parents receive the care they and their families need for their overall best health, this Public Health service offers programs such as the prenatal registry, home visiting, breastfeeding support, child health clinics, and parenting groups. Penticton 250-493-1774 Summerland 250-494-7752 Healthy Eating – Creating communities, schools, and workplaces where the healthy choice is the easier choice through education, skills training, and policy development. Healthy Schools – Working with the education system to develop programs and policies that support optimal health and learning. For more information on health promotion and prevention programs and activities, contact your local health centre (see listings on page 56), or visit our website at www.interiorhealth.ca, and click on the Your Health tab. Healthy From The Start Healthy From the Start connects all pregnant women, not just first-time moms, with information and resources to help moms and babies get the best start in life. If you are expecting a baby, call a Healthy From The Start public health nurse to talk about the programs available. 22 PROVIDENC E www.interiorhealth.ca/HealthyFromTheStart Meeting The Needs of Our Customers with Compassion & Expertise Ask for our Promotion Cards! Book an appointment or visit our Certified Mastectomy and Certified Compression Fitters. 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OKAPED takes the time to fit you right, helping you to select the best brace to keep you active and comfortable. www.okaped.com We have two locations to serve you! Castlegar: 630 17th Street (250) 365 - 7772 • 1-866-515-7772 Cranbrook: 250 Slater Road (250) 426 - 6600 • 1-800-661-4022 Kelowna West Kelowna Penticton Vernon 250-868-8665 250-769-8690 250-487-1468 250-260-1868 Salmon Arm 250-832-1153 25 Interior Health strives to offer independence and choice for those people with acute, chronic, palliative, or rehabilitative health-care needs. We support a philosophy that home, with appropriate supports, is the best place to recover from illness and injury, manage chronic conditions, and live out final days. An extensive Guide to Home and Community Care is available on our website at www.interiorhealth.ca; click on Home and Community Care under the Your Care tab. For more information on any of the services listed below, call the Home Health office nearest you. Telephone numbers are found at the end of this guide on page 54. Available Services We offer both short and long-term services to help you remain independent and in your home. Adult Day Services – Personal care services and therapeutic activities in a community setting. Acquired Brain Injury Services – Provides help for adults living in the community who have a brain injury, as well as families, caregivers, and staff. Care Management – Health-care needs assessment and care planning. Home Health Nursing Services – Nurses providing care to clients who may need time limited and continuous, palliative or rehabilitative care. Dementia Care – Services for people with dementia, their families, and caregivers. Community Clinic (Home Health) – These clinics provide a broad range of services to people who require nursing treatment and education in self-care management. Community Care Dietitian – Consultation with a registered dietitian about nutrition. Rehabilitation – Treatment and strategies to optimize functional abilities at home. Health Services for Community Living – Nursing, physiotherapy, occupational therapy, dietitian, and dental hygiene services for people with developmental disabilities. Home Oxygen Program – Provides subsidy for eligible clients to have supplemental oxygen for use in their homes and in the community. Home Support – Provides assistance with personal care activities such as bathing and dressing. Lifeline – An easy-to-use personal response service that lets you summon help any time of the day or night. Caregiver Support – Offers caregivers a break from the responsibility of caring for a loved one. Social Work – Provides emotional and social support. Convalescent Care – For people who need more care before returning home from hospital, typically in a residential care setting. Assisted Living – Provides housing, hospitality, and personal care services for those who are unable to live at home independently, but do not need 24-hour nursing care. Residential Care – For adults who can no longer live safely or independently at home and require 24-hour nursing care. Includes both long-term and short-term beds. End-of-Life, Hospice, or Palliative Care – Support services for the dying and their loved ones. Occasionally other programs including WorkSafe BC, Veterans Affairs Canada, and Aboriginal Affairs and Northern Development Canada may cover costs. You may apply for a temporary reduction in your fee or rate to provide relief from serious financial hardship. Assisted Living Assisted living provides another option to those who need a little more help to live independently, but are not at the stage of requiring 24-hour, professional care in a residential care home. Interior Health, in partnership with BC Housing, has created many publicly subsidized assisted living units throughout the region. This housing option focuses on: • Emphasizing choice, responsibility, and dignity • Maximizing independence • Promoting personal decision-making Assisted living combines affordable housing with personal care based on your needs, as well as other support and other services including: • Designated agency response to adult abuse and neglect • End-of-life (palliative care) • Health Supports for Community Living • Home oxygen program • Home support services • Meal programs • Respite services We also provide appropriate options for those whose needs would be better met in an alternate setting such as assisted living, residential care, hospice, family care homes, group homes, etc. Pathway to Home (Convalescent Care) After hospitalization for surgery, illness, or care of an acute episode related to a chronic condition, you may need some time to recover before returning home. Short-term care is provided through a Pathway to Home bed, where a unique plan will be developed by a team of health-care professionals to prepare you to return home. The Pathway to Home program will help you regain the strength and mobility you need for daily tasks and activities once you’ve returned home. The average stay in the Pathway to Home program is six to eight weeks. The first step to accessing home and community care services is to contact your local Home Health office. Contact information is found on page 54. • Nutritious meals and snacks • Housekeeping and laundry services • Social and recreational activities • 24-hour emergency response service for safety and peace-of-mind More information is available on our website at www.interiorhealth.ca, by clicking on Housing & Health under the Your Care tab. You do not need a doctor’s referral to access Home and Community Care Services – you may refer yourself or be referred by a family member, friend, neighbour, or Aboriginal patient navigator. Services such as nursing and rehabilitation (occupational and physical therapy) provided by Interior Health health-care professionals are available to assisted living residents. As part of the application process, a Home Health professional will determine your eligibility and discuss your situation with you. Applications for publicly subsidized assisted living units are processed through Interior Health Home and Community Care – you do not need to contact the facility directly. Interior Health is dedicated to working with individuals to provide access to current information, support, and care services that will help people with any type of dementia to live well and to support their family caregivers. People with dementia require different amounts and types of help at different times in the disease process, or even within one day. Eligibility The Home Health professional will work with you, your family, and your physician to develop a plan of care. A plan of care may include starting home health and community care services; coordinating access to publicly subsidized assisted living, residential care or home support; offering respite options to your caregivers; or providing links to other services in the community. Is there a cost? Some services are provided at no cost. Others have a fee, which may depend on your income. There may be a cost for some equipment or supplies. To access these Phone Line for Seniors Addressing seniors’ health-care concerns The Office of the Seniors Advocate is a go-to resource for seniors information and referral. The Office also monitors and promotes seniors’ issues and works to identify solutions. 1-877-952-3181 www.seniorsadvocatebc.ca 26 services, you must agree to a financial assessment based on your current income tax return, which will help determine your client rate. Residents of publicly subsidized assisted living residences must meet the eligibility requirements set by the Ministry of Health. When a resident can no longer safely reside in this semi-independent setting, they will be assessed for an alternate placement. More information on assisted living is available on our website at www.interiorhealth.ca, by clicking on Housing & Health under the Your Care tab. Community Services If you require care, and it can be provided in your home or a community setting, your Home Health professional will work with you and your caregiver to create a care plan that meets your needs, using the appropriate community services. Community services include: • Acquired brain injury services • Adult day services • Case management • Choices in Supports for Independent Living • Home Health nursing services • Community rehabilitation services Home & Community Care Home & Community Care Home and Community Care Dementia Care For information on services that may be available to you, visit our website at www.interiorhealth.ca, and click on Chronic Disease Management under the Your Care tab. You may also call the nearest community health centre listed on page 54 of this guide to speak to a community health professional about home-based supports, or look in the blue pages of your phone book under Health Authorities. A Dementia Helpline is also available. Call 1-800-9366033, Tuesday through Friday, 10 a.m. to 4 p.m. P.S.T. The helpline is a province-wide support and information service offered by the Alzheimer Society of B.C. and is available to anyone with questions about dementia. Palliative Care / End-of-Life Palliative care provides a broad range of support services to those who are facing a progressive and advancing, life-limiting illness. While palliative care includes support of those who are dying, it is most effective for individuals much earlier in their course of illness. The purpose is to relieve suffering so that individuals and their loved ones can devote their energies to embracing the time they have left together with dignity and quality of life. Palliative care intends neither to hasten or postpone death; it allows a natural death to occur. 27 Home & Community Care Whether you are at home, in hospital or a residential care home, your health-care team will provide: all options available; and to support them in making informed decisions. • Care to help relieve symptoms such as pain, nausea, shortness of breath, fatigue, and insomnia • Information on services and care options, legal, and financial matters • Education for families on how to provide or assist with care • Emotional support • Referrals to available services, such as volunteers or different types of counselling The first step in requesting medical assistance in dying is for an individual to have a conversation with a physician or nurse practitioner, as well as their family so they can share their end-of-life wishes. Then, a formal request must be completed and submitted to start the process. For more information on end-of-life, palliative care services, please call the Home Health office nearest you. Telephone numbers are found at the end of this guide on page 54. Also, visit our website at www.interiorhealth.ca, and click on Palliative Care / End of Life under the Your Care tab. Community Hospice Beds and Hospice Care Hospice care is a respite and an end of life palliative option for those who cannot, or choose not, to be cared for or die at home and do not need to be in hospital. Community hospice beds provide a home-like setting that supports care based on a client- and family-centred approach to help people cope during advancing illness, death, and bereavement. Interior Health has community hospice beds located in both dedicated hospices and within residential care facilities. For access to a local community hospice bed, contact the Home Health office nearest you. Telephone numbers are located on page 54 of this guide, or visit our website at www.interiorhealth.ca, and click on Housing & Health under the Your Care tab. Services are provided 24-hours a day by a team of professionals which may include: nurses, occupational therapists, pharmacists, physicians, social workers, spiritual care practitioners, and hospice volunteers. B.C. Palliative Care Benefits The B.C. Palliative Care Benefits provide eligible individuals living at home, assisted living or in a hospice (that is not a licensed residential care home covered under PharmaCare Plan B) with free medications for pain and symptom relief. The benefits also include some medical supplies and equipment, as well as home support without charge. Any resident of B.C. who is diagnosed with an end stage disease or illness and has a life expectancy of up to six months, is eligible for the benefits. Your physician or nurse practitioner will assess your medical eligibility and will register you on your behalf. When Interior Health is notified that you are registered, you will be contacted by a Home Health professional to further assess your needs for medical supplies, equipment, home support, and health professional care. Medical Assistance in Dying Medical assistance in dying is when a physician or nurse practitioner helps a patient who wants to voluntarily and intentionally end their life. Medical assistance in dying became legal in Canada on June 17, 2016 for adults who are facing a foreseeable death and experiencing intolerable suffering, and who meet specific eligibility criteria (see the Ministry of Health website for more information). 28 Our health-care team is here to respect and honor the wishes of patients by providing information about For additional information about medical assistance in dying within Interior Health, or for help contacting a physician or nurse practitioner: • Email [email protected] • Call our Patient Care Quality Office toll-free at 1-877-442-2001 • Visit our website and look for Medical Assistance in Dying under the Your Care section Residential Care When you are no longer able to stay at home or in an assisted living residence safely, Interior Health’s residential care services are there to meet your needs. Residential care is for adults with complex health-care needs who require 24-hour, professional care due to physical disabilities or mental or behavioural conditions including brain injuries or dementia. Access to care is based on need and urgency. Residents pay a subsidized monthly rate to cover the cost of accommodation and other services. Our resident-centred philosophy is designed to support residents’ choices, help people function at their highest level, and provide the best quality of life possible. The B.C. Residents’ Bill of Rights promotes health, safety and dignity, and supports the social, cultural, religious, spiritual, and other rights of residents. Resident and family councils are in place to assist in facilitating communication and collaboration between family members and residential care home staff and management. These councils are made up of persons who either live in a residential care home or are friends and relatives of care home residents. Services provided in residential care homes include: • 24-hour nursing and personal care • Development and maintenance of personal care plans • Housekeeping and laundry services • Meals • Medication supervision and administration • Short stays for respite, convalescence, or hospice palliative care • Social and recreational activities B.C.’s residential access policy ensures people with the most need have priority for the first appropriate bed in a residential care home. You may be expected to move with very short notice – often within 48-hours. At Verve, we believe that that inspiring inspiringour ourresidents residentsand andsupporting supportingtheir theirmind, mind,body bodyand and spirit opens the door door to to achieving achievingbetter betterhealth healthand andwell-being. well-being.Every Everyday, day,we wecreate create opportunities for our residents opportunities residents to to discover discovernew newthings thingsabout aboutthemselves, themselves,the thepeople peoplearound around them and the world world we we live live in, in, helping helpingredefine redefinewhat whatititmeans meanstotobebeaging, aging,together. together. To learn learn more more about aboutthe theVerve Vervedifference differenceand andfind finda a residence residence near near you, you, visit visitwww.verveseniorliving.com www.verveseniorliving.com 3235 3235 Skaha Skaha Lake LakeRoad, Road,Penticton Penticton Tel: (250) 490-8800 Tel: (250) 490-8800 The first step to enter a publicly subsidized residential care home is to have a health needs assessment completed by a Home Health professional. For more information on any of the Home and Community Care services, call the Home Health office nearest you. Telephone numbers are located on page 54 of this guide, or visit our website at www.interiorhealth.ca, and click on Housing & Health under the Your Care tab. 867 K.L.O. Road, Kelowna 867 K.L.O. Road, Kelowna Tel: (250) 861-6636 Tel: (250) 861-6636 3630 Brown Road, West Kelowna 3630 Brown Road, West Kelowna Tel: (250) 768-9904 Tel: (250) 768-9904 29 InfectIon control & lab ServIceS Infection Prevention and Control Interior Health is committed to protecting patients, staff, and visitors from infections within the healthcare environment. We have a comprehensive Infection Prevention & Control program that is followed in all of our facilities. For more information on our program, go to our website at www.interiorhealth.ca, and click on Infection Prevention & Control under the Your Stay tab. Laboratory Services SENIORS’ HOUSING Your physician or other health-care professional may order blood or other diagnostic tests which could be performed in a health centre, laboratory, or hospital. Some tests, such as electrocardiograms (ECGs), and Holter monitors, might only be available in larger centres and travel may be required to have those tests performed. The laboratory team includes: laboratory assistants, technologists, pathologists, pathologist assistants, and administrative staff. Laboratory Departments Accession – Responsible for blood collection and specimen processing. Anatomical Pathology and Cytology – Prepares samples of body tissue for tests to detect disease. Clinical Chemistry – Conducts tests on blood and body fluids to determine chemistry, hormone or drug levels. Hand Washing Cleaning your hands is the single most effective way to reduce the spread of germs that cause the common cold, flu, and even serious or life-threatening illnesses. Protect yourself and others from infections by washing your hands with soap and water before eating or handling food, and after using the washroom. Use warm water and soap and lather for 15 seconds. Rinse thoroughly and dry well with paper towel. If your hands are not visibly dirty, use the alcoholbased hand rub that is readily available in dispensers located throughout our facilities. It is very important that you clean your hands often and completely. ASK As part of our commitment to clean hands, we encourage you to politely ask health-care providers if they have cleaned their hands before providing you with care. PREVENT SPREAD If you are able, cough and sneeze into your sleeve rather than your hand. This stops the spread of germs from hands to doorknobs, telephones, and anything else you touch. If you used your hands or tissues to cover your cough or sneeze, be sure to clean your hands afterwards by using an alcohol-based hand rub. Hematology – Conducts tests to measure blood cells and detect diseases and disorders of the blood. Microbiology – Conducts tests on blood, body fluids, tissue, and swabs for the detection of bacteria, fungus, viruses, and parasites. Transfusion Services – Conducts blood typing and blood compatibility tests. For more information, please visit our website at www.interiorhealth.ca, and click on Laboratory Services under the Your Care tab. It’s All About Lifestyle Life is beautiful in the Okanagan! Great weather, lots to do, and family and friends close by. Three of our Residences are located in the Okanagan and all offer easy access to shopping, medical services, and other essentials. Plus, we have 24-hour security, exceptional ne dining, and an abundance of activities. Give our team at the location of your choice a call to set up a complimentary tour. We look forward to welcoming you. LET US KNOW If you have a communicable disease, be sure to let your health-care provider know when admitted to a health-care facility. Did You Know? 30 Antimicrobial soap products in the home are not necessary for everyday hygiene. In fact, these soaps can add to the ongoing problems with “super bugs.” We suggest you avoid using these products. OSOYOOS Sunshine Ridge Retirement Residence 9107 Main Street 250-495-2520 sunshineridgeosoyoos.ca PENTICTON Charles Manor Retirement Residence 333 Martin Street 250-492-3600 charlesmanor.ca VERNON The Okanagan’s Best Value for Seniors’ Living! Silver Springs Retirement Residence 3309 39 Avenue 250-545-3351 silverspringsvernon.ca Sunshine Ridge, Silver Springs and Charles Manor are operated by Vancouver Resource Society. 31 SEE HOW 60 WHITESHIELD CRESCENT SOUTH, KAMLOOPS BC SuiteS AvAilAble! CAll for DetAilS Lake Country Lodge 250.766.3007 BEAUTIFUL CHANGE C AN BE . We understand that the idea of change can sometimes be overwhelming. But the right kind of change can revitalize, reinvigorate and renew. If you have considered retirement living but are uncertain about making the change, pay us a visit to learn about the carefree lifestyle that awaits. Mariposa Gardens 250.495.8124 VISIT TODAY FOR A COMPLIMENTARY LUNCH AND TOUR. Ridgeview Lodge 250.376.3131 THIS IS RETIREMENT LIVING AS IT SHOULD BE. Lakeview Lodge 250.768.3802 Sienna-Baltic Group ... ...a Great Place to Live Our Mission is to consistently provide excellence in care, service and housing to all within our residences. Glenmore Lodge 1.877.444.7999 870 Westminster Ave, Kamloops, BC V2B 1N9 250.376.0315 www.ShoresRetirement.ca 2829-34th Street, Vernon, BC V1T 9G4 250.545.0455 www.OrchardValleyRetirement.ca We promote wellness, implement creative approaches to care and service, and serve as a contributing member of our community. 317 Winnipeg Street, Penticton, BC V2A 8J9 250.492.2447 www.CherryParkRetirement.ca 32 2100 Benvoulin Court, Kelowna, BC V1W 3A4 250.862.9088 www.OkanaganChateau.com 33 YOU’RE GOING TO LOVE LIVING HERE. VISIT ONE OF MANY COMMUNITIES ACROSS BC WE GUARANTEE IT! INDEPENDENT LIVING ASSISTED LIVING COMPLEX CARE We are so confident you will find life more rewarding, enriching, and enjoyable at Regency Retirement Resorts that we guarantee it! CALL US TODAY FOR A TOUR Call 250-712-6363 or visit www.regencyresorts.ca SANDALWOOD Glenmore 34 MISSIONWOOD Mission WESTWOOD West Kelowna NORTHWOOD Downtown 1 844 603 HOME (4663) www.retirementconcepts.com SOUTHWOOD Penticton 35 You’ll Love It Here! Pharmacists Chris Waller (L), and Greg Andreen (R) Co-owners of Lakeside Medicine Centre Pharmacy Village at Mill Creek | 1450 Sutherland Ave. Sun Pointe Village | 700 Rutland Rd. Village at Smith Creek | 2425 Orlin Rd. (Westside) Offering Independent Living, Assisted Living and Residential Care Call for a tour 250.215.1500 www.baptisthousing.org Baptist Housing | Enhanced Seniors Living | Since 1964 InterIor HealtH ServIceS GuIde Kelowna - Proof 1 Size: 1/4 Page 6” w x 2.3875” ht, colour Prepared July 2016 dave dmytryshyn | [email protected] | 250.768.3777 Make Your Home Safe for Independent Living Are you a low-income senior or a person with a disability who wants to live safely and independently in the comfort of your home? Do you have difficulty performing day-to-day activities? Does your home need to be adapted to meet your changing needs? If so, you may be eligible for financial assistance under the Home Adaptations for Independence (HAFI) program. Find out today if you are eligible and if you meet all of the requirements as a low-income homeowner or as a landlord applying on behalf of an eligible tenant. To apply or learn more, visit www.bchousing.org/HAFI You can also contact BC Housing: Phone: 604-433-2218 Toll-free: 1-800-257-7756 LAKESIDE Our History Through the years, the partners stuck to their ideals and refused to be swayed into the broad based retail market and away from their original concept for their store. In 1993, they added a third partner, Greg Andreen, and in 1998 Chris Waller, son of Ronald Waller was added to the partnership as Fred Behrner and Ronald Waller Our Services Ostomy • Pharmacist a Pharmacist according to a Doctor’s with problem-solving techniques H O U S I N G M AT T E R S • Experienced Enterostomal Therapy Nurse • Circulatory Problems? • Ostomy and Wound Care provided at our Medicine Centre Clinic • Vision Problems? • Services Monday through Friday 15-009 Position: Best available 300 dpi, CMYK colour BC Housing Make Your Home Safe for Independent Living August 31 , 2015 Comfortdeadline: & Security size: 6”w x 5”h (no bleeds) Publication: Interior Health-Health Services in Guide a Beautiful Setting printable PDF to [email protected] Insertion Date: September 2015 th 21 room home-style assisted livingHAFI ad subject line: BC Housing residence & exciting amenities. 36 call 250 554-9244 • Services Include: • Foot And Nail Assessment • • Free Delivery in Kelowna Area • Toenail Care • Free Shipping throughout B.C. • Callus and Corn Care • Hygiene and commercially unavailable. We can they used to in the old days. Foot Care Do You Have: • Diabetes? • Surgical Wounds • Non–Healing Wounds • Direct Billing For Veterans • • Advanced Wound Product Advice #112A - 2365 Gordon Drive, Kelowna (in Guisachan Village) Hours: Monday to Friday 8:30am - 6:00pm, Saturday 10:00am to 5:00pm Toll Free: 1-888-222-9002 • Phone: 250-860-3100 E-mail: [email protected] • website: www.lakesidepharmacy.ca 37 Interior Health provides a range of Mental Health and Substance Use services in a variety of settings. Services vary from short-term assessment and treatment, to long-term programs for those with a serious and persistent mental illness and substance use problems. Diagnostic imaging (DI) is used to produce images of the body for the diagnosis and treatment of a variety of conditions. Our facilities provide a complete range of diagnostic imaging services to patients in hospitals and healthcare centres across Interior Health. Mental Health and Substance Use (MHSU) services are provided in a variety of settings including community clinics, hospitals, and specialized settings for intensive treatment, residential support settings, family doctors’ offices, health centres, and through community outreach. Residential care and supported-housing programs are also available for adults and seniors. The DI team includes: imaging technologists, radiologists, and administrative staff. Diagnostic Imaging Services Bone Density – Used to measure the mineral density of bones using special X-rays (called dual energy X-ray absorptiometry – DEXA). This assesses a person’s risk for osteoporosis and their response to treatment. There are three levels of professional care for people with mental illness and substance use problems: Level 1 – Primary care (e.g., family doctor, community mental health and substance use team). CT scans (Computed Tomography) – Produces multiple images (called slices) and 3D reconstructions of all areas of the body using an X-ray tube that rotates 360 degrees around the patient’s body. Echocardiogram (ECHO) – Uses sound waves (ultrasound) to create a picture or image of the heart. The recorded waves show the shape, texture, and movement of the heart valves, the size of the heart chambers, and how well they are working. IR (Interventional Radiology) – Includes biopsy and angiography, which uses X-rays and contrast dyes to examine blood vessels (arteries and veins) and treat a number of conditions, such as blockages and other conditions, by observing the flow of blood in the vessels. Mammography – An X-ray image of the breast used to detect abnormalities in the breast tissue. It is used to screen for and diagnose breast cancer. MRI (Magnetic Resonance Imaging) – Uses a large magnet, radio waves, and a computer to produce detailed images of the body (called slices), particularly in the soft tissue, spinal cord and brain, and abdomen and joints. Level 2 – Secondary care (e.g., community mental health and substance use team, psychiatrist, general hospital). Nuclear Medicine – Diagnostic imaging exam that uses radioactive isotopes to assess the function of different organs (e.g., kidneys, lungs, heart, and bones) and blood flow to various structures in the body. Ultrasound (also called sonography) – Uses high frequency sound waves to produce images of soft tissue structures and vessels in the body. A transducer is moved over the part of the body being imaged, sending and receiving sound waves, which are then interpreted to produce an image on a computer screen. X-ray – The most frequently used imaging method for visualizing bones and air-filled structures in the body. For more information on diagnostic imaging services, please visit our website at www.interiorhealth.ca, and click on Diagnostic Services under the Your Care tab. Level 3 – Tertiary or specialized services for people who require supports exceeding the capacity of primary or secondary services. These services are by referral only. Mental Health MHSU Emergency Services MHSU emergency services provide mobile crisis response in communities where they are located. Intake Services Intake services provide access to Community Mental Health and Substance Use programs and links to other community programs and mobile crisis response teams. Intake into some programs may require a physician referral. For 24-hour crisis line services, contact the Interior Health Crisis Line Network at 1-888-353-CARE (2273) or 1-800-SUICIDE. Telephone numbers for your local Mental Health office are found on page 55 of this guide. Counselling Services Counselling services provides short-term individual or group counselling for persons struggling with severe symptoms of depression, anxiety, personality disorder, and other psychiatric problems. Case Management Services We are social 38 Case management services are available for people with a serious and persistent mental illness. This program provides longer term treatment, rehabilitation, case management, support services, and residential care. Seniors Mental Health Services Seniors mental health services are available to individuals 65 years of age and older who are experiencing complex mental health disorders and issues related to aging, including dementia with associated psychiatric or behavioural problems. This service provides specialized assessments, treatment, case management, community support, as well as caregiver support. Aboriginal Services Services to clients of Aboriginal ancestry with mental health and/or substance use issues are available through Interior Health, some local friendship centres, and with the assistance of Aboriginal patient navigators. Contact your local friendship centre or Mental Health office. Telephone numbers are provided on page 55 of this guide. Hospital-based Psychiatric Services Hospital-based psychiatric services are available at each of the regional hospitals located in Kamloops Vernon, Penticton, Kelowna, Trail, and Cranbrook. For more information, please contact your local hospital. Mental HealtH & SubStance uSe Diagnostic imaging Mental Health and Substance Use Diagnostic Imaging A list of mental health locations and telephone numbers are found on page 55 of this guide. Developmental Disability Mental Health Developmental Disability Mental Health Services (DDMS) are available for individuals aged 14 years or older who have developmental disabilities. The program is delivered by Interior Health staff located throughout the Interior Health region. Team members include: psychiatrists specializing in developmental disability issues, psychiatric nurses, and behavioral consultants. For more information, please contact the DDMS office nearest you. Assertive Community Treatment (ACT) Assertive community treatment serves clients living with complex mental illnesses and substance use disorders. The team supports those who may have very significant functional impairments, and who may have gone without appropriate services because of the limitations of traditional mental health services. ACT services are available in Kelowna and Kamloops. MHSU Primary Care MHSU primary care services offers physician support and intensive case management at clinics across IH for clients with serious MHSU issues. 39 Supportive Housing Interior Health provides a wide range of substance use services, from prevention to intensive treatment for all ages. The goal is to improve the health and wellbeing of people with substance use problems. Services support people across the lifespan. Prevention Supportive housing programs offer stable, safe living environments for people in various stages of the change process. Supportive housing offers the opportunity for residents to benefit from a stable living environment, while receiving supports through outpatient services. Prevention programs are available to both adult and youth populations. Programs are community and school-based, with an emphasis on encouraging children, youth, and adults to learn to make healthy lifestyle choices. In an emergency, calling 9-1-1 provides you with direct access to all emergency service providers in B.C., including ambulance, police, and fire. Calling 9-1-1 should only be used when an immediate response is required. Outpatient services offer counselling, support, and educational services for people wishing to reduce or quit their use of substances. In collaboration with their clients, the counsellors develop treatment plans, which may include referral to other services. Withdrawal management programs include medical and non-medical support and supervision to help minimize the negative physical and psychological effects of withdrawal from alcohol and other drugs. Withdrawal management can occur in the community with physician support, in a residence with social supports, or at a medical unit with medical supervision. A typical stay in a withdrawal management program is five days. Day Treatment Day treatment programs are offered to individuals requiring intensive therapeutic services where residential treatment may not be appropriate. These are day and/or evening programs offering a flexible schedule of group counselling over a period of several weeks. Please contact your local MHSU office to see if day treatment is available in your area. Residential Treatment Residential treatment programs offer intensive shortterm therapy designed for clients ready to make significant changes to their substance use patterns in a safe, alcohol and drug-free living environment. Treatment programs are usually accessed through referral from an outpatient service and typically last four to six weeks in length. Follow-up is provided through your local outpatient counselling services. Getting to where you need to be can involve a mix of public and private service providers. The goal is to match the transportation resource to the client’s care needs in a timely and cost-effective manner. In an Emergency Outpatient Withdrawal Management Patient transportation is a vital link to the healthcare system. Whether you require transportation to a hospital, a residential care home, or a medical appointment, there are transportation options available to meet your needs. Aboriginal services are available to clients of Aboriginal ancestry with substance use issues. Support is available through all local service outlets, as well as through Interior Health contracts with some local friendship centres or with the assistance of Aboriginal patient navigators. Contact your local friendship centre or Aboriginal patient navigator for more information. You may also call the nearest Mental Health and Substance Use office. A list of phone numbers are provided on page 55 of this guide. Interior Crisis Line Network Confidential telephone-based crisis line services Accessible throughout Interior Health 24/7/365 Resources for you, in your community Empowering support for all concerns More information on transportation services and fees is available at www.interiorhealth.ca, by clicking on Getting There and Home under the Your Stay tab. Transportation After Discharge Patients should be aware that they are responsible for their own transportation home following discharge from a hospital. This applies: Transportation from Rural Communities Other Related Services These MHSU programs and services are designed to support clients in their recovery. For more information, visit our website at www.interiorhealth.ca, and click on Mental Health and Substance Use under the Your Care tab. As a patient in an acute care hospital within Interior Health, you may be transferred to another acute care hospital within the health region, or even another health authority, depending on your needs. If this happens, there is no charge for patients with BC Medical Service Plan (MSP) coverage. Patients without MSP coverage (i.e., out of province residents) will be billed for transfers within B.C. • If discharge occurs from a hospital outside or within the patient’s home community. • If the patient is discharged to their home or to a long-term care home. • Regardless of whether the patient arrived by ambulance. • Whether or not the patient has MSP coverage. Aboriginal Services Additional related services that support substance use services include: needle exchange, pregnancy outreach, Opioid Replacement Therapy, HIV education, community mental health, as well as street-based primary care and nursing services. Transportation Between Hospitals TransporTaTion services Mental HealtH & SubStance uSe Substance Use Transportation Services Do you live in a rural community and need to travel to a medical appointment but don’t have a car? Are you uncomfortable driving on winter roads? Are you without a family member or neighbour who can take you to your appointment? Is there a cost? Fees may vary depending on your personal circumstance and the services provided to you. If medical treatment is not available within 40 kms (one way) of where you live, you may be able to claim the cost of traveling (public transportation) to receive treatment as a medical expense tax credit when you file your personal income taxes (meals and accommodation not included). If you are required to travel at least 80 kms (one way) from your home to obtain medical services, you may be able to deduct transportation expenses (vehicle, air, or public transportation), meals and accommodation for both the patient and, when applicable, an accompanying individual. For further information, call the Tax Information Phone Service (T.I.P.S.) at 1-800-267-6999 or go to www.cra.gc.ca and type “travel expenses for medical” in the search box. You can also contact a professional accountant to determine if your medical-related travel expenses are tax deductible. Health Connections is a partnership between Interior Health, regional districts, municipalities, BC Transit, and local not-for-profit societies that increases patient access to non-emergency medical appointments. Health Connections has developed bus services to link small communities with the regional/tertiary hospitals in all four health service areas. These are: Okanagan (links to Kelowna and Penticton), Thompson Cariboo Shuswap (links to Kamloops and Vernon), Kootenay Boundary (links to Trail), and East Kootenay (links to Cranbrook). For information regarding Health Connections, contact your local Home Health office. Telephone numbers are located on page 54 of this guide. Please also visit the Interior Health website at www.interiorhealth.ca, and click on Getting There and Home under the Your Stay tab. You may also contact the Interior Health Patient Transport Office at 1-866-929-4423. 1-888-353-CARE (2273) 40 41 LISTEN to what matters Forget what you knew about hearing aids. Imagine a hearing aid that will scan your environment 100 times per second to analyze and balance every sound individually. Traditional hearing aid technology delivers speech understanding in noisy environments by focusing on just one speaker, while suppressing all others. With the newest technology now available from NexGen Hearing, users enjoy a realistic listening experience with input from multiple speakers simultaneously, even in complex environments! Now you can focus on what is important and switch your attention when desired with less brain fatigue. -MOBILITY EQUIPMENT: Wheelchairs, Powerchairs, Custom Seating, Pediatric Equipment, Scooters, Walkers, Rollators. -ACCESSIBILITY EQUIPMENT: Patient Lifts, Ramps, Home Elevators, Stair Lifts, Wheelchair lifts. -BATHROOM SAFETY: Grab Bars, Shower Chairs, Bath Lifts, Toilet Seats and Frames, Floor to Ceiling Poles. -AIDS FOR DAILY LIVING -RENTALS AND SERVICE Member of: www.creativemobility.ca Penticton 8 clinics in the BC interior to serve you. Some conditions apply. Call for details. Registered under the College of Speech and Hearing Health Professionals of BC. 42 nexgenhearing.com 1.877.606.6671 Kelowna 113 - 78 Industrial Ave. W. 103 - 171 Commercial Dr. Phone: (250)492-4435 Phone: (250)765-7740 Fax: (250)492-3698 Fax: (250)765-1362 YOUR NEXT STEP IN TOTAL FREEDOM 43 Hearing Services Volunteers Volunteers are respected and valued members of the Interior Health care team. Our volunteers support three main areas of care: hospital, residential, and community. Volunteers contribute to the well-being of their communities by supplementing and enhancing healthcare options for patients, residents, and clients. Interior Health is fortunate to have many excellent volunteers, but there is always a need for more. Share your life experiences to help others, gain the personal satisfaction that comes from helping others, or explore career and education options. Get the support your loved ones need and the peace of mind you need. Services include Personal Care, Home Making, Companion Services, Nursing, Accompanied Visits, There are many different settings in which you may choose to volunteer, depending upon the services available in your area and your interests. Volunteers are present in many health-care programs and services including in hospitals, residential care, community care settings, and public health. Caregiver Relief, Help with Meds. We’re specially trained to help with Alzheimer’s and dementia, diabetes, and end of life care. We’ve been helping families just like yours since 1984. PART OF HOME HEALTH Home Support Helping you. Live your life. Nursing Services We Care Home Health Services Suite 240 - 1715 Dickson Ave. Kelowna BC V1Y 9G6 Types of volunteering opportunities range from visiting with patients and residents, to working in a gift shop or coffee shop, providing meal deliveries, or assisting at baby clinics. 250-861-8315 www.wecare.ca Palliative Care Youth who volunteer can earn credits towards their high school graduation diploma. Home IV Therapy 24 Hour Care What to expect as an Interior Health volunteer • Thorough orientation and interactive training • Ongoing support and education • Challenging and rewarding assignments • Appreciation of your unique skills and talents • References for employment Volunteers, AuxiliAries & FoundAtions Volunteers, Hospital Auxiliaries, and Foundations Okanagan Mobile Okanagan Mobile Hearing Services Okanagan Mobile Hearing Services Requirements to become a volunteer • Complete an application form (available through volunteer program coordinators) • Complete a criminal record check through the Ministry of Justice, free of cost • Provide personal references • Participate in an interview For more information on volunteering, please contact your local hospital, health-care centre, hospital foundation, or hospital auxiliary. You can also check out opportunities on our website at www.interiorhealth.ca, and click on Get Involved under the About Us tab. At Advanced Home Care Solutions, we are focused on providing professional, exceptional, nurse supervised home care services with the highest levels of customer satisfaction & we will do everything we can to meet your expectations. We offer the highest level of transparency and accountability possible, with our on-line Family Room portal, for families who appreciate having the ability to know in detail, the care performed in the home. With a broad array of services to choose from, all obtained with one phone call, we’re sure you’ll be extremely pleased with our care. We are locally owned and operated by a Registered Nurse, which means we are able to adapt and flex to your loved one’s need for individualized care and attention. We believe that when seniors and others receive care at home, this fosters improved quality of life and prevents early-and sometimes unnecessary-admission into care homes. We also offer Secure Call™ and medical equipment rental. www.advancedhomecaresolutions.com Kelowna (250) 862-2273 - Victoria (778) 433-9999 - Toll Free: 1 888 280-6185 Advanced Home Care Solutions All Care-One Call Advanced Home Care Solutions Inc. Solutions for Seniors 44 Kris Stewart RN, BScN, MBA Advanced Home Care Solutions Solutions for Seniors Advanced Home Care Solutions Inc. All Care-One Call (250) 862-2273 | 1 888 280-6185 Patient Voices Network is a community of patients, families and caregivers working together with health-care partners to improve our health-care system. Join PVN today! 1-877-282-1919 patientvoicesbc.ca 45 Private Service ProviderS Hospital Auxiliaries Auxiliaries raise funds to: purchase specialized equipment, furnishings, and other items for patient care and comfort; and to support mental health parenting programs, and health promotion initiatives. Auxiliaries are made up of volunteers and often work with hospital foundations in a joint effort to raise funds for equipment and programs. They also organize special fundraising and social enterprise campaigns within hospitals and residential facilities. For additional information on an auxiliary close to you, please contact your local hospital or health-care centre. Hospital Foundations Hospital foundations are an important source of funding and make a difference in Interior Health’s ability to provide quality health-care. These foundations are charitable organizations that raise funds through donations made by individuals, corporations, private and community foundations, service organizations, and third-party community events. Each of our foundations is made up of a Board of respected community leaders, volunteers, and professional staff of fundraisers and support services. You can support your local hospital foundation by making annual or monthly gifts to support ongoing needs of your hospital or by supporting special campaigns. You can also leave a legacy by including a gift in your estate plans. Private Service Providers Interior Health takes its obligation to safeguard the patients and clients in our care seriously. Given this obligation, it is important that we permit and supervise all care and service provided to patients and clients in our facilities and programs. Only members of Interior Health’s medical staff, employed staff, volunteer staff, or students of affiliated educational organizations may provide care and service to patients and clients in our facilities and programs. Only in approved circumstances may individuals not in these groups provide care and service to patients and clients. It must be understood that it is the client who contracts with, and takes responsibility for, any care or service delivered by a private service provider. Interior Health also reserves the right to place restrictions on the practice of the private service providers in its facilities and programs. REMEMBER KGH IN YOUR WILL Every gift to the KGH Foundation impacts the lives of your family and community, now and for generations to come. As part of our obligation to you, we must review the training and registration/licensing of any private service provider prior to their practice in our facilities. If you do seek care by a private service provider, you should be aware that you will be responsible for all of the costs, any risks of harm that may be involved, and you will be asked to sign a waiver of responsibility to start the process. Purposeful Giving To learn more, please contact Sasha. SASHA CARTER Manager of Gift Planning 250.862.4300 ext. 7011 | [email protected] kghfoundation.com Please speak to a member of your health-care team for more information. HEALTH CARE PROGRAMS For more information on how you can make a difference, please visit www.interiorhealth.ca, and click on Get Involved under the About Us tab. A complete list of Interior Health hospital foundations is found on page 61 of this guide. One of the largest trainers of Practical Nurses in BC 100% pass rate on the national exam in most campuses >• PRACTICAL PRACTICAL NURSING 75 Weeks NURSING - 75 -Weeks (Biology,Math, Math,&&English EnglishUpgrade UpgradeAvailable*) Available*) (Biology, >• PRACTICAL HEALTH CARE ASSISTANT 29Weeks Weeks NURSING ACCESS --61 > (For COMMUNITY WORKER Care Aides SUPPORT transitioning to PN) Social Services - 49 Weeks • HEALTH CARE ASSISTANT - 29 Weeks • COMMUNITY SUPPORT WORKER CALL OUR Social Services - 50 Weeks KELOWNA CAMPUS CALL OUR KELOWNA CAMPUS 250.860.8884 250.860.8884 CALL OUR KAMLOOPS CAMPUS 250.314.1122 SPROTTSHAW.COM CALL OUR PENTICTON CAMPUS 250.770.2277 *conditions apply 46 47 InterIor HealtH Careers Interior Health Careers At Interior Health, it’s more than a career … it’s a lifestyle. Our uniqueness is in who we are and where we are. Our geographical location offers the choice of a busy urban lifestyle or quiet rural setting. Whether you’re in clinical care, management, or in a supporting role, your impact will be felt. Your passion and motivation, combined with our commitment to set new standards of excellence, makes Interior Health the right choice for you. We thrive as a direct result of state-of-the-art equipment, good management, and forward thinking leadership. We are here for your whole life: from career choices to family benefits, to work/life balance. At Interior Health, there is always room to grow. Why work for Interior Health? • Dedication to effective, quality care and patient advocacy • Leadership that’s committed to teamwork, empowerment, innovation, and quality • Flexibility to work in casual, part-time, or full-time positions • Interdisciplinary colleagues who put patients and clients at the centre of care • Continuous educational opportunities to help maintain competency and growth in a clinical specialty • Responsive staffing solutions and workforce planning • A balanced lifestyle that allows you to be at your favourite recreational activity within minutes of shift end Enjoy great compensation and benefits You will receive a competitive compensation and benefit package, including: • Comprehensive health benefits coverage • Vacation entitlements • A generous pension plan • Relocation assistance for eligible new employees Careers Interior Health offers endless opportunities for you and your career. The featured areas listed here are just a snapshot of who we are hiring. To view all available opportunities and apply to current job vacancies visit jobs.interiorhealth.ca. Health Science Professionals It takes a team of health-care professionals to provide the best in health care to our patients, clients, and residents. As essential members of the health-care team, we employ diagnostic imaging specialists, laboratory technologists, dietitians, social workers, pharmacists, occupational therapists and rehabilitation assistants, physiotherapists, speech language pathologists, etc. Leadership & Management Interior Health managers recognize and utilize the strengths of employees, while providing guidance and support towards our vision of setting new standards of excellence in the delivery of patient-focused health services. We believe in a collaborative, forward thinking leadership that focuses on engagement in the workplace. Opportunities include positions in clinical management, corporate management, and corporate support areas. Nurses Whether you prefer a permanent part-time/full-time schedule, or the flexibility of casual work, we can find the right nursing opportunity for you as a registered nurse, licensed practical nurse, or nurse practitioner. We staff a diverse array of nursing services such as: Acute Care, Mental Health, Public Health, Primary Health Care, Chronic Disease Management, Home Support and Community Care, and Residential and Supportive Living. Support Support positions work collaboratively to meet the needs of clients, patients, families and other healthcare providers to support our standards of excellence in the delivery of health services. These positions can include food services, housekeeping, and maintenance. Students & Practicums We provide a broad scope of specialized training and education for students from all disciplines. Careers in Health Health & Social Development Certificate, Degree & Diploma programs: • Dental Office Administrative Assistant • Gastroenterology Nursing • Medical Device Reprocessing • Medical Office Assistant • Nursing Unit Assistant • Certified Dental Assistant • Health Care Assistant • Human Service Work • Bachelor of Science in Nursing • Pharmacy Technician • Practical Nursing • Therapist Assistant • Human Kinetics Professional Development Courses: View details: www.okanagan.bc.ca/health Call: 1-877-755-2266 View details: www.okanagan.bc.ca/cs Call: 1-800-856-5445 Physicians • Intro to Substance Use Counselling • Advanced Foot Care • CDA Orthodontic Module • CDA Prosthodontic Module LN2461 We recruit experienced physicians such as anesthesiologists, emergency room physicians, general internists, geriatricians, neurologists, radiologists, etc. For all physician opportunities, please visit www.betterhere.ca. Continuing Studies Certificate programs: 48 ShuSwap RevelStoke • NoRth okaNagaN CeNtRal okaNagaN • South okaNagaN SimilkameeN 49 Common terms you might hear at a doctor’s office or hospital A acute care – services provided by a team of health-care professionals (e.g., physicians, nurses, dietitians, occupational therapists, etc.) usually in a hospital setting ambulatory care – services p r o v i d e d , i n a s i n g l e d a y, at a hospital or clinic, such as consultation, minor treatment or an intervention anesthesia, general – makes a person unconscious and painfree during a procedure/surgery (general anesthesia) while also monitoring heart rate, breathing, and blood pressure anesthesia, local – medicine that numbs the area of the body where a procedure is being performed anesthetic – the drug, or drugs, used to cause loss of unconsciousness or loss of sensation/numbing anesthetist – medical doctor who specializes in anesthesiology, which is the use of painblocking techniques or medicines (anesthetics) during surgery and other medical procedures assisted living – housing that provides care for seniors or people whose abilities are impaired or limited; the person requires some assistance with day-to-day activities but they do not require 24-hour professional care autoimmune disease – when the body attacks its own cells B benign – a non-life threatening condition; not malignant; not cancerous biopsy – a diagnostic test that includes the removal and exam of a tissue sample taken from the body; the procedure helps determine if the tissue is diseased C carcinoma – a cancerous tumour cardiac – having to do with the heart catheter – a tube that is inserted into the body to allow drainage, access or deliver fluids cirrhosis – disease of the liver communicable – a disease or illness that can be passed from person to person community care – care provided in a community clinic such as wound clinics or immunization clinics compress – a dressing used to apply pressure or medicine to an area CT scan – a diagnostic test where a picture is taken of the inside of the body by a computerized machine cytology – study of cells D defibrillator – a machine that delivers an electrical shock to an irregularly beating heart to restore normal rhythm dermal – relating to the skin diagnosis – the process of determining what illness or disease a person may have dialysis – a treatment for kidney failure which removes wastes and water from the blood and body. There are two types of dialysis: hemodialysis and peritoneal dialysis (definitions below) hemodialysis – a treatment for kidney failure where a person’s blood is removed, cleaned and then returned to their body hematology – focusing on blood and the organs that help make blood hematoma – localized collection of blood outside the blood vessels; a bruise hereditary – something passed from your parents or ancestors in your genes, for example hair colour or a disease home health – services provided to someone in their home hospice, palliative care – a type of care for people who have illnesses that do not go away and often get worse with time; hospice care can also help family members manage the practical details and emotional challenges of caring for a dying loved one hospital auxiliary – volunteer, charitable organization that helps purchase specialized equipment, furnishings and other items for patient care and comfort; auxiliaries often work with hospital foundations hospital foundation – charitable organization that works to raise funds through donations, bequests, endowments or gifts to maintain and improve services, equipment, and facilities I E idiopathic – without a known cause ENT – medical specialty of ear, nose, and throat immunize – to help protect you or your child from disease and help reduce the spread of disease to other people; most immunizations are given as shots and are sometimes called vaccines or vaccinations ECG – electrocardiogram, a printed recording of the heart’s electrical activity made by a machine. F fibrillation – irregular heartbeats G gastric – having to do with the stomach genetic – hereditary, to do with genes 50 H influenza – the flu intravenous (IV) – to put fluids directly into a vein isolation – measures taken to prevent diseases from being spread from a patient to other patients, health-care workers, and visitors, or from others to a particular patient J jaundice – when the skin and/ or whites of the eyes turn yellow L outpatient – when you receive health-care services without admission to the hospital S secondary care – medical care provided by a specialist or facility upon referral by a primary care physician; for example, when your family provider refers you to a physiotherapist laboratory and diagnostic services – tests; examples include blood and urine testing, ECG, X-ray, ultrasound, mammography, CT scan, and MRI P M pathogen – a virus or bacteria that cause disease tertiary care – highly specialized medical and surgical health-care pediatric – care and treatment of children triage – a way to determine the order in which patients need to be seen depending on the seriousness of their illness or injuries; the most sick or injured people are seen first malignant – describes a severe and worsening disease; the term is most often used to describe cancer mammography – X-ray of the breasts metastasis – when cancer cells are able to spread from their original location to other parts of the body where they can grow into new tumors midwife – a person with special training who helps women at childbirth, but who is not a nurse or physician MRI – an advanced X-ray by a computerized machine palliative care – a type of care for people who have serious illnesses and for people who are dying peritoneal dialysis – a treatment for kidney failure where a fluid is put into the belly to remove wastes and water from the blood pertussis – Whooping Cough, a disease that can spread from person to person postpartum – the period of time following the birth of a child prenatal – the period of time before the birth of a child nausea – a feeling of sickness in the stomach, sometimes with the urge to vomit primary care – basic services that are required to meet everyday health-care needs; some examples are visits to the family doctor, nurse practitioner, physiotherapist, pharmacist or public health nurse necrosis – death of a portion of tissue pulmonary – having to do with the lungs neonatal care – taking care of babies in the first month after their birth R neuro or neurology – concerned with the nervous system residential care – provides services for adults with complex health-care needs requiring 24hour professional care and who can no longer be cared for in their own home N O obstetrics – t h e c a re a n d treatment of women during pregnancy and childbirth occupational therapy – helps people regain, develop, and build skills that are important for independent functioning, health, and well-being renal – having to do with the kidneys respite care – s h o r t- t e r m , temporary relief for people who are caring for others who might otherwise require being cared for in a facility outside the home Glossary Glossary GLOSSARY T thoracic – referring to the chest U ulcer – a break in the skin or mucous membrane (for example, a stomach ulcer) ultrasound – a diagnostic exam that takes a two-dimensional picture of internal body structures V vascular – related to blood vessels, which are part of the circulatory system W weaning – process of gradually withdrawing the supply of something one is accustomed to; for example, breast milk from an infant or ventilator from a patient wellness – a state of complete physical, mental, and social wellbeing, and not merely the absence of disease or ailment X X-ray – a machine that takes pictures of an internal body structure; for example, to determine if a bone is broken oncology – branch of medicine that deals with tumours (cancer) oncologist – medical professional who deals with tumours (cancer) ostomy – a surgically created opening in the body for the discharge of body wastes 51 When Staying in Kelowna ask about our Medical Rates • • • • • - Close to Kelowna General Hospital Complimentary continental breakfast Kitchen suites available Indoor pool and hot tub Pet friendly rooms available 1-800-667-6133 1070 Harvey Ave. 250 762-2533 or www.kelownainn.com tes a R l a c i d e lM e t o H a n w elo K Extended Stay Rates Free Hot Breakfast Pet Friendly Free WiFi Fitness Facilities Phone: 250 861-1110 2656 HWY 97 North (close to Costco) • Reasonable Rates & Off - Season Long Term Specials • Short Or Long Term Stay • Across The Street From Okanagan Lake • All The Elements Of A World Class Resort 250-492-4210 Toll Free: 1-877-389-6888 Email: [email protected] www.goldensandspenticton.com 1028 Lakeshore Drive West, Penticton BC V2A 1C1 - 5 blocks to Kelowna General Hospital. - 100% non-smoking - Indoor pool, hot tub, sauna - Kitchen suites different (in a good way). 52 3125 Lakeshore Road 250 763-5013 or 1-800-663-4347 www.siestasuites.ca Victoria * Vancouver Airport * Burnaby* Kelowna* Kamloops 53 Phone Directory PHONE DIRECTORY Mental Health & Substance Use Offices Hospitals 100 Mile District General Hospital 555 Cedar Ave S 100 Mile House 250-395-7600 Dr. Helmcken Memorial Hospital 640 Park Dr, RR#1 Clearwater 250-674-2244 Kootenay Boundary Regional Hospital 1200 Hospital Bench Trail 250-368-3311 Princeton General Hospital 98 Ridgewood Dr Princeton 250-295-3233 Arrow Lakes Hospital 97 - 1st Ave NE Nakusp 250-265-3622 East Kootenay Regional Hospital 13 - 24th Ave N Cranbrook 250-426-5281 1-866-288-8082 Kootenay Lake Hospital 3 View St Nelson 250-352-3111 Queen Victoria Hospital 1200 Newlands Rd Revelstoke, B.C. 250-837-2131 Lillooet Hospital & Health Centre 951 Murray St Lillooet 250-256-4233 1-855-656-4233 Royal Inland Hospital 311 Columbia St Kamloops 250-374-5111 Ashcroft Hospital & Community Health Centre 700 Ash-Cache Creek Hwy Ashcroft 250-453-2211 1-877-499-6599 Boundary Hospital 7649 - 22nd St Grand Forks 250-443-2100 Cariboo Memorial Hospital 517 North 6th Ave Williams Lake 250-392-4411 Creston Valley Hospital & Health Centre 312 - 15th Ave N Creston 250-428-2286 Elk Valley Hospital 1501 - 5th Ave Fernie 250-423-4453 Golden & District Hospital 835 - 9th Ave S Golden 250-344-5271 Invermere & District Hospital 850 - 10th Ave Invermere 250-342-9201 Kelowna General Hospital 2268 Pandosy St Kelowna 250-862-4000 1-888-877-4442 Nicola Valley Hospital & Health Centre 3451 Voght St Merritt 250-378-2242 Penticton Regional Hospital 550 Carmi Ave Penticton 250-492-4000 Shuswap Lake General Hospital 601 - 10th St NE Salmon Arm 250-833-3600 South Okanagan General Hospital 911 McKinney Rd Oliver 250-498-5000 Vernon Jubilee Hospital 2101 - 32nd St Vernon 250-545-2211 Ashcroft 700 Ash/Cache Hwy ʘ 250-453-2211 Δ 250-453-2211 Barriere 4936 Barriere Town Rd ʘ Δ 250-672-9773 Castlegar 707 10th St ʘ 250-304-1846 Δ 250-304-1846 Chase 825 Thompson Ave ʘ Δ 250-679-3312 Clearwater 612 Park Dr ʘ 250-674-2600 Clinton 1510 Cariboo Hwy Δ 250-459-2080 Columbia Valley 625 Fourth St Δ 250-489-4344 Cranbrook 20-23rd Ave South ʘ 250-420-2210 Δ 250-342-3868 Home Health Offices 54 100 Mile House 555 South Cedar Ave ʘ Δ 250-395-7676 100 Mile House 250-395-7676 Enderby 250-546-4752 Lytton 250-455-2221 ext. 4 Salmo 250-357-0109 Armstrong 250-546-4752 Fernie 250-423-8288 Merritt 250-378-3409 Salmon Arm 250-832-6643 Ashcroft 250-453-1939 Golden 250-344-3045 Midway 250-449-2887 ext. 3 South Similkameen 250-499-3029 Barriere 250-672-9707 Grand Forks 250-443-2100 Nakusp 250-265-5256 Sparwood 250-425-2064 Castlegar 250-365-4333 Invermere 250-342-2372 Nelson 250-352-1401 Summerland 250-404-8060 Chase 250-679-1416 Kamloops 250-851-7900 New Denver 250-358-7804 Tatla Lake 250-476-1114 Clearwater 250-674-3141 Kaslo & East Shore 250-353-2744 Oliver 250-498-5080 Trail 250-364-6230 Clinton 250-453-1939 Kelowna* 250-469-7070 Osoyoos 250-495-6433 ext. 2 Vernon 250-541-2200 Cranbrook 250-421-8912 Keremeos 250-499-3029 Penticton 250-770-3477 West Kelowna 250-980-1400 Crawford Bay 250-227-9019 Kimberley 250-432-2015 Princeton 250-295-4442 Williams Lake 250-302-3244 Creston 250-428-3600 Lillooet 250-256-4233 ext. 6 Revelstoke 250-814-2267 Elkford 250-425-2064 Logan Lake 250-523-9414 Rutland 250-980-1400 * Relocating Nov. /Dec. 2016 Please visit interiorhealth.ca and click on the Find Us tab for the most current contact information. Creston 243 16th Ave N ʘ 250-428-8734 Δ 250-428-3553 Elk Valley 802 Second Ave Δ 250-423-4423 Enderby Services provided from Salmon Arm Δ 250-833-4103 Golden 907 – 9th Ave S ʘ 250-344-3015 Δ 250-344-2000 Keremeos 700 3rd St ʘ Δ 250-499-3029 Oliver & Osoyoos 4816 89th St ʘ Δ 250-495-6433 Kimberley 260 4th Ave ʘ 250-427-2215 Penticton 740 Carmi Ave ʘ Δ 250-770-3555 Lillooet 951 Murray St ʘ 250-256-1343 Δ 250-256-1314 Princeton ʘ 250-499-3029 Δ 250-295-4449 Logan Lake 5 Beryl Ave ʘ Δ 250-523-9414 ext. 231 Grand Forks 7474 3rd St ʘ Δ 250-442-0330 Lytton 533 Main St ʘ 250-455-2216 Δ 250-455-2221 Invermere 850 10th Ave ʘ 250-342-2363 Merritt 3451 Voght St ʘ Δ 250-378-3401 Kamloops 235 Lansdowne St ʘ Δ 250-377-6500 Nakusp 97 1st Ave ʘ Δ 250-265-5253 Kaslo 673 A Ave ʘ Δ 250-353-2291 Nelson 2nd Floor - 333 Victoria St ʘ Δ 250-505-7248 Kelowna* 505 Doyle Ave ʘ Δ 250-469-7070 New Denver 401 Galena Ave Δ 250-358-7827 * Relocating Nov. /Dec. 2016. Please visit interiorhealth.ca and click on the Find Us tab for the most current contact information. Revelstoke 1200 Newlands Rd ʘ Δ 250-814-2241 Salmo 311 Railway Ave ʘ Δ 250-357-2277 Salmon Arm 851 16th St NE ʘ 250-833-4100 431 Hudson Ave NE Δ 250-833-410 Sparwood 570 Pine Ave ʘ 250-425-2064 Trail Suite 3 – 1500 Columbia Ave ʘ Δ 250-364-6262 Vernon 1440 14th Ave ʘ Δ 250-549-5737 Williams Lake 487 Borland St ʘ Δ 250-392-1483 ʘ Mental Health Δ Substance Use Aboriginal Patient Navigators Castlegar Kootenay Boundary Regional Hospital* 250-304-1254 cell: 250-304-5621 Kamloops Royal Inland Hospital 250-314-2100 ext. 3109 cell: 250-319-5420 Oliver & Penticton South Okanagan General Hospital & Penticton Regional Hospital cell: 250-488-1230 Cranbrook East Kootenay Regional Hospital* 250-489-2464 cell: 250-464-1053 Kelowna Kelowna General Hospital 250-862-4000 ext.5414 cell: 250-801-0466 Vernon Vernon Jubilee Hospital 250-558-1200 ext. 4130 cell: 250-309-9436 Williams Lake Cariboo Memorial Hospital 250-302-3266 cell: 250-267-1677 * Community & Hospital Based 55 East Kootenay Cranbrook - Kimberley Golden - Invermere Nakusp - Kaslo - New Denver Cranbrook Better Babies 209 -16th Ave. N., Cranbrook V1V 5S8 Ph: 250-489-5011 Fax: 250-489-5905 Columbia House (On Hospital Site) 1030 - 10th Ave., Bag 5001, Invermere V0A 1K0 Ph: 250-342-2329 Fax: 250-342-2345 Arrow Lakes Hospital 97 - 1st Ave. NE., PO Box 87, Nakusp V0G 1R0 Ph: 250-265-3622 Fax: 250-265-4435 Cranbrook Health Centre 20 - 23rd Ave. S., Cranbrook V1C 5V1 Ph: 250-420-2200 Fax: 250-420-2295 Henry Durand Manor 803 - 9th St. S., Golden V0A 1H0 Ph: 250-344-5271 Fax: 250-344-2511 Dr. F.W. Green Memorial Home 1700 - 4th St., S., Cranbrook V1C 6E1 Ph: 250-426-3710 Fax: 250-426-3622 Kaslo Primary Health Centre 673 A Ave., PO Box 670, Kaslo V0G 1M0 Ph: 250-353-2291 Fax: 250-353-2738 Golden & District Hospital 835 - 9th Ave. S., PO Box 1260, Golden V0A 1H0 Ph: 250-344-5271 Fax: 250-344-2511 East Kootenay Regional Hospital 13 - 24th Ave. N., Cranbrook V1C 3H9 Ph: 250-426-5281 Fax: 250-426-5285 Golden Health Centre Rm 344, Community Wing, 835 - 9th Ave S., PO Box 369, Golden V0A 1H0 Ph: 250-344-3001 Fax: 250-344-2817 Kaslo Victorian Community Health Centre (Emergency and Residential Care) 673 A Ave., PO Box 607, Kaslo V0G 1M0 Ph: 250-353-2211 Fax: 250-353-2747 Salmo Health and Wellness Centre 413 Baker Ave., Box 730, Salmo V0G 1Z0 Ph: 250-357-0104 Fax: 250-357-0107 Minto House Residential Care 97 - 1st Ave. NE., P.O. Box 87, Nakusp V0G 1R0 Ph: 250-265-3622 Fax: 250-265-4435 Okanagan Nakusp Health Unit 97 - 1st Ave. NE., PO Box 315, Nakusp V0G 1R0 Ph: 250-265-3608 Fax: 250-265-3104 Enderby Community Health Centre 707 - 3rd Ave., PO Box 610, Enderby V0E 1V0 Ph: 250-838-2450 Fax: 250-838-6005 Slocan Community Health Centre 401 Galena Ave., PO Box 129, New Denver V0G 1S0 Ph: 250-358-7911 Fax: 250-358-7117 Granville Building - Adult Day Program 712 Granville Ave., Enderby V0E 1V0 Ph: 250-838-2480 Fax: 250-838-2487 Kimberley Health Centre & Home Support 260 - 4th Ave., Kimberley V1A 2R6 Ph: 250-427-2215 Fax: 250-427-7389 Kimberley Special Care Home 386 - 2nd Ave., Kimberley V1A 2Z8 Ph: 250-427-4807 Fax: 250-427-5377 Tamarack Cottage 2005 - 5th St. N., Cranbrook V1C 4Y2 Ph: 250-489-6474 Creston Creston Valley Hospital & Health Centre 312 - 15th Ave. N., Bag 3000, Creston V0B 1G0 Ph: 250-428-2286 Fax: 250-428-4860 Swan Valley Lodge 818 Vancouver St., Creston V0B 1G4 Ph: 250-428-2283 Fax: 250-428-9318 Elkford - Fernie - Sparwood Elk Valley Hospital 1501 - 5th Ave., PO Box 670, Fernie V0B 1M0 Ph: 250-423-4453 Fax: 250-423-3732 Elkford Health Centre 212 Alpine Way PO Box 250, Elkford V0B 1H0 Ph: 250-865-2247 Fax: 250-865-2797 Fernie HealthCentre 1501 - 5th Ave., PO Box 670, Fernie V0B 1M0 Ph: 250-423-8288 Fax: 250-423-8280 Sparwood Primary Care 570 Pine Ave., PO Box 429, Sparwood V0B 2G0 Ph: 250-425-6212 Fax: 250-425-2313 56 Invermere & District Hospital (Columbia House) 850 -10th Ave., PO Box 2069, Invermere V0A 1K0 Ph: 250-342-9201 Fax: 250-342-6303 Invermere Health Centre (On Hospital Site) 850 - 10th Ave., Invermere V0A 1K0 Ph: 250-342-2360 Fax: 250-342-4201 Kootenay Boundary Castlegar Castlegar & District Community Health Centre 709 - 10th St., Castlegar V1N 2H7 Ph: 250-365-7711 Fax: 250-304-1234 Talarico Place 709 - 10th St., Castlegar V1N 2H7 Ph: 250-365-7221 Fax: 250-304-1238 Midway - Grand Forks Boundary Hospital 7649 - 22nd St., PO Box 2647, Grand Forks V0H 1H2 Ph: 250-443-2100 Fax: 250-442-8331 Grand Forks Public Health (Glanville Family Centre) 1200 Central Ave, PO Box 2647, Grand Forks V0H 1H0 Ph: 250-443-3150 Fax: 250-443-3180 Hardy View Lodge 7649 - 22nd St., PO Box 2647, Grand Forks V0H 1H0 Ph: 250-443-2100 Fax: 250-442-8331 Midway Health Unit 540 - 7th Ave., PO Box 28, Midway V0H 1M0 Ph: 250-449-2887 Fax: 250-449-2889 Nelson East Shore Community Health Centre 15985 Hwy. 3A, PO Box 161, Crawford Bay V0B 1E0 Ph: 250-227-9006 Fax: 250-227-9017 Gordon Rd., Wellness Centre 905 Gordon Rd., Nelson V1L 3L8 Ph: 250-352-1401 Fax: 250-352-1405 Kootenay Lake Hospital 3 View St., Nelson V1L 2V1 Ph: 250-352-3111 Toll Free: 1-866-352-3111 Fax: 250-354-2320 Nelson Health Centre 333 Victoria St., Nelson V1L 4K3 Ph: 250-505-7200 Fax: 250-505-7211 Nelson Jubilee Manor 500 West Beasley St., Nelson V1L 6G9 Ph: 250-352-7011 Fax: 250-352-7044 Trail - Rossland - Salmo Kiro Wellness Centre Suite 2, 1500 Columbia Ave., Trail V1R 1J9 Ph: 250-364-6219 Fax: 250-364-6218 Kootenay Boundary Regional Hospital & Poplar Ridge Pavillion (Residential Care) 1200 Hospital Bench, Trail V1R 4M1 Ph: 250-368-3311 Toll Free: 1-866-368-3314 Fax: 250-364-3422 Armstong - Enderby InterIor HealtH FacIlItIes InterIor HealtH FacIlItIes Interior Health Facilities (Hospitals, Health Centres, Health Units, and Residential Care Sites) Parkview Place 707 - 3rd Ave., PO Box 129, Enderby V0E 1V0 Ph: 250-838-2470 Fax: 250-838-2479 Pleasant Valley Health Centre 3800 Patten Dr., Armstrong V0E 1B2 Ph: 250-546-4700 Fax: 250-546-8834 Pleasant Valley Manor 3800 Patten Dr., Armstrong V0E 1B2 Ph: 250-546-4707 Fax: 250-546-8834 Kelowna - West Kelowna * Locations marked with asterisks are relocating to the Kelowna Community Health & Services Centre at 505 Doyle Avenue (250-469-7070) Nov./Dec. 2016. Please visit our website at interiorhealth.ca and click on the Find Us tab for the most current contact information. Brookhaven Extended Care 1775 Shannon Lake Rd., West Kelowna V4T 2N7 Ph: 250-862-4040 Fax: 250-862-4048 Columbia View Lodge 2920 Laburnum Dr., Trail V1R 4N2 Ph: 250-364-1271 Fax: 250-364-0911 Cancer Centre for the Southern Interior 399 Royal Ave., Kelowna V1Y 5L3 Ph: 250-712-3900 Fax: 250-712-3911 Harbour House 1100 Hospital Bench, Trail V1R 4M1 Ph: 250-364-9995 Fax: 250-364-5531 Capri Community Care Health Centre* (see Kelowna Community Health & Service Centre) Central Okanagan Hospice House 2035 Ethel St., Kelowna V1Y 2Z6 Ph: 250-862-4126 57 Osoyoos Health Centre 4816-89th St., Osoyoos V0H 1V1 Ph: 250-495-6433 Fax: 250-495-5142 Corporate Office, Interior Health* South Okanagan General Hospital 911 McKinney Rd., Oliver V0H 1T3 Ph: 250-498-5000 Fax: 250-498-5004 (see Kelowna Community Health & Service Centre) Cottonwoods Care Centre 2255 Ethel St., Kelowna V1Y 2Z9 Ph: 250-862-4100 Fax: 250-862-4101 David Lloyd Jones Home 934 Bernard Ave., Kelowna V1Y 6P8 Ph: 250-762-2706 Fax: 250-762-5961 Developmental Disability Mental Health Services 309 - 1664 Richter St., Kelowna V1Y 8N3 Ph: 250-763-4122 Fax: 250-860-9146 Kelowna Community Health & Services Centre 505 Doyle Ave., Kelowna V1Y 6V8 Ph: 250-469-7070 Visit interiorhealth.ca for current program contact info Penticton - Summerland Braemore Lodge 2402 South Main St., Penticton V2A 5H9 Ph: 250-492-2969 Fax: 250-492-2901 Dr. Andrew Pavillion 12815 Atkinson Rd., PO Box 869, Summerland V0H 1Z0 Ph: 250-404-8020 Fax: 250-404-8024 Kelowna Health Centre* (see Kelowna Community Health & Service Centre) Penticton Health Centre 740 Carmi Ave., Penticton V2A 8P9 Ph: 250-770-3434 Fax: 250-770-3410 Kelowna General Hospital 2268 Pandosy St., Kelowna V1Y 1T2 Ph: 250-862-4000 Fax: 250-862-4020 Penticton Regional Hospital 550 Carmi Ave., Penticton V2A 3G6 Ph: 250-492-4000 Fax: 250-492-9068 May Bennett Wellness Centre 135 Davie Rd., Kelowna V1X 1Y8 Ph: 250-980-1400 Fax: 250-712-0847 Summerland Memorial Health Centre 12815 Atkinson Rd., PO Box 869, Summerland V0H 1Z0 Ph: 250-404-8000 Fax: 250-404-8005 Rutland Community Dialysis 125 Park Rd., Kelowna V1X 3E3 Ph: 250-491-7613 Fax: 250-491-2719 Rutland Health Centre 155 Gray Rd., Kelowna V1X 1W6 Ph: 250-980-4825 Fax: 250-765-7710 Three Links Manor 1449 Kelglen Crescent, Kelowna V1Y 8P4 Ph: 250-763-2585 Fax: 250-763-6773 West Kelowna Health Centre 160 - 2300 Carrington Rd., West Kelowna V4T 2N6 Ph: 250-980-5150 Fax: 250-768-9813 Oliver - Osoyoos Mariposa Gardens (Manor) 8816 97th St., Osoyoos V0H 1V5 Complex Care: Ph: 250-495-8124 Fax: 250-495-8134 Assisted Living: Ph: 250-495-8162 McKinney Place Extended Care 911 McKinney Rd., Oliver V0H 1T0 Ph: 250-498-5040 Fax: 250-498-5043 Oliver Health Centre, SOGH South Wing 930 Spillway Rd., Oliver V0H 1T0 Ph: 250-498-5080 Fax: 250-498-0351 58 Sunnybank Centre 6553 Park Dr., Oliver V0H 1T0 Ph: 250-498-4951 Fax: 250-498-2287 Trinity Care Centre 75 W. Green Ave., Penticton V2A 7N6 Ph: 250-493-6601 Fax: 250-493-5206 Westview Place 550 Carmi Ave., Penticton V2A 3G6 Ph: 250-492-9039 Princeton - Keremeos Princeton Health Centre 98 Ridgewood Dr. PO Box 610, Princeton V0X 1W0 Ph: 250-295-4442 Fax: 250-295-4443 Princeton General Hospital 98 Ridgewood Dr. PO Box 610, Princeton V0X 1W0 Ph: 250-295-3233 Fax: 250-295-3344 Ridgewood Lodge 95A Ridgewood Dr. PO Box 610, Princeton V0X 1W0 Ph: 250-295-3211 Fax: 250-295-4081 South Similkameen Health Centre 700 Third St., Keremeos V0X 1N3 Ph: 250-499-3029 Fax: 250-499-3027 Vernon - Lumby Gateby Care Facility & Adult Day Program 3000 Gateby Place, Vernon V1T 1P4 Ph: 250-545-4456 Fax: 250-545-4439 Lumby Health Unit 2135 Norris Ave., PO Box 520, Lumby V0E 2G0 Ph: 250-547-9741 Fax: 250-547-6931 Noric House 1400 Mission Rd., Vernon V1T 9C3 Ph: 250-545-9167 Fax: 250-545-4980 Polson Residential Care 2101 - 32nd Ave., Vernon V1T 5L2 Ph: 250-558-1200 ext. 3780 Fax: 250-558-1281 Vernon Community Care Health Services 4505 - 25th St., Vernon V1T 4S8 Ph: 250-541-2200 Fax: 250-541-2244 Vernon Downtown Primary Care Centre 3306A - 32nd Ave., Vernon V1T 2M6 Ph: 250-541-1097 Fax: 250-541-1098 Vernon Health Unit 1440 - 14th Ave., Vernon V1B 2T1 Ph: 250-549-5700 Fax: 250-549-5711 Vernon Jubilee Hospital 2101 - 32nd Ave., Vernon V1T 5L2 Ph: 250-545-2211 Fax: 250-542-0369 Vernon Renal Clinic #700 - 3115 - 48th Ave., Vernon V1T 3R5 Ph: 250-503-3320 Fax: 250-503-3324 Thompson Cariboo Shuswap Ashcroft - Clinton - Lillooet - Lytton Ashcroft Hospital and Community Health Care Centre 700 Ash-Cache Hwy., PO Box 488, Ashcroft V0K 1A0 Ph: 250-453-2211 Fax: 250-453-1921 Clinton Health and Wellness Centre 1510 Cariboo Hwy., PO Box 159, Clinton V0K 1K0 Ph: 250-459-2080 Fax: 250-459-2083 Jackson House 700 Ash-Cache Hwy., PO Box 488, Ashcroft V0K 1A0 Ph: 250-453-1913 Fax: 250-453-1957 Lillooet Hospital and Health Centre 951 Murray St., Bag 300, Lillooet V0K 1V0 Ph: 250 256-4233 Toll Free: 1-855-656-4233 Fax: 250-256-1336 Mountain View Lodge 975 Murray St., Bag 300, Lillooet V0K 1V0 Ph: 250-256-1312 Fax: 250-256-1327 St., Bartholomew’s Health Centre 575A Main St., PO Box 99, Site4, RR3, C55 Lytton V0K 1Z0 Ph: 250-455-2221 Fax: 250-455-6621 Barriere - Clearwater Barriere Health Centre 4537 Barriere Town Rd., PO Box 659 Barriere V0E 1E0 Ph: 250-672-9731 Fax: 250-672-5144 Blue River Health Centre 858 Main St., PO Box 18, Blue River V0E 1J0 Ph: 250-673-8311 Fax: 250-673-2380 Dr. Helmcken Memorial Hospital and Health Centre 640 Park Dr., Clearwater V0E 1N1 Ph: 250-674-2244 Fax: 250-674-2477 Kamloops Apple Lane Tertiary Mental Health Geriatric Unit 200 - 945 Southill St., Kamloops V2B 7Z9 Ph: 250-554-5590 Hill Top House 470 Hilltop Ave., Kamloops V2B 2S3 Ph: 250-376-3788 Fax: 250-376-9141 InterIor HealtH FacIlItIes InterIor HealtH FacIlItIes C.O.A.C.H. Cardiac Rehab Program 204 - 2622 Pandosy St., Kelowna V1Y 1V6 Ph: 250-763-3433 Fax: 250-763-3442 Hillside Centre 311 Columbia St., Kamloops V2C 2T1 Ph: 250-314-2700 Fax: 250-314-2410 Kamloops Downtown Health Centre 36 - 450 Landsdowne St., Kamloops V2C 2T1 Ph: 250-851-7954 Fax: 250-851-7965 Kamloops Community Dialysis Unit 795 Tranquille Rd., Kamloops V2B 3J3 Ph: 250-314-2262 Kamloops Public Health Unit 519 Columbia St., Kamloops V2C 2T8 Ph: 250-851-7300 Fax: 250-851-7341 Overlander Extended Care 953 Southill St., Kamloops V2B 7Z9 Ph: 250-554-2323 Fax: 250-554-5557 Ponderosa Lodge 425 Columbia St., Kamloops V2C 2T4 Ph: 250-374-5671 Fax: 250-374-8873 Royal Inland Hospital 311 Columbia St., Kamloops V2C 2T1 Ph: 250-374-5111 Fax: 250-314-2333 South Hills Tertiary Psychiatric Rehabilitation Centre 200 - 945 Southill St., Kamloops V2B 7Z9 Ph: 250-554-5590 Fax: 250-554-5558 Merritt - Logan Lake Gillis House 1699 Tutill Crt., Merritt V1K 1C6 Ph: 250-378-3271 Fax: 250-378-3252 Logan Lake Health Centre 5 Beryl Dr., PO Box 1089, Logan Lake V0X 1W0 Ph: 250-523-9414 Fax: 250-523-6869 Nicola Valley Hospital & Health Centre 3451 Voght St., Merritt V1K 1C6 Ph: 250-378-2242 Fax: 250-378-3287 59 Bastion Place 700 - 11th St., NE PO Box 1990, Salmon Arm V1E 4P9 Ph: 250-833-3616 Fax: 250-833-3605 Chase Primary Healthcare Clinic 826 Thompson Ave., PO Box 1099, Chase V0E 1M0 Ph: 250-679-1400 Fax: 250-679-5329 Chase Health Centre 825 Thompson Ave., PO Box 1099, Chase V0E 1M0 Ph: 250-679-3312 Fax: 250- 679-5329 Moberly Park Manor 711 West First St., PO Box 1570, Revelstoke V0E 2S0 Ph: 250-837-3147 Fax: 250-837-5720 Mount Cartier Court 1200 Newlands Rd., Bag 5000, Revelstoke V0E 2S0 Ph: 250-814-2232 Fax: 250-814-2233 Queen Victoria Hospital and Health Centre 1200 Newlands Rd., Bag 5000, Revelstoke V0E 2S0 Ph: 250-837-2131 Fax: 250-814-2285 Revelstoke Adult Day Care 711 West First St., Revelstoke V0E 2S0 Ph: 250-814-2267 Salmon Arm Health Centre 851-16 St., NE PO Box 627, Salmon Arm V1E 4N7 Ph: 250-833-4100 Fax: 250-832-1714 Shuswap Community Care Health Services #2 - 2770 10th Ave., NE PO Box 520, Salmon Arm V1E 4N6 Ph: 250-832-6643 Fax: 250-832-8781 Shuswap Lake General Hospital 601 - 10th St., NE PO Box 520, Salmon Arm V1E 4N6 Ph: 250-833-3600 Fax: 250-833-3611 Sicamous Health Centre 1133 Hwy. 97A, PO Box 710, Sicamous V0E 2V0 Ph: 250-836-4835 Fax: 250-836-3166 Williams Lake - 100 Mile House 100 Mile District General Hospital 555 Cedar Ave., Bag 399, 100 Mile House V0K 2E0 Ph: 250-395-7600 Fax: 250-395-7607 Cariboo Memorial Hospital & Deni House 517 6th Ave. N., Williams Lake V2G 2G8 Ph: 250-392-4411 Fax: 250-392-4460 Mill Site Lodge 555 Cedar Ave., Bag 399, 100 Mile House V0K 2E0 Ph: 250-395-7690 Fax: 250-395-7692 South Cariboo Health Centre and Fischer Place 555 Cedar Ave. Bag 399, 100 Mile House V0K 2E0 Ph: 250-395-7676 Fax: 250-395-7675 West Chilcotin Health Centre 16452 Hwy. 20, PO Box 21, Tatla Lake V0L 1V0 Ph: 250-476-1114 Fax: 250-476-1266 Williams Lake Dialysis 517 6th Ave. N., Williams Lake V2G 2G8 Ph: 250-392-8209 Fax: 250-392-6179 Williams Lake Health Centre 540 Borland St., Williams Lake V2G 1R8 Ph: 250-302-5000 Fax: 250-302-5002 Arrow Lakes Hospital Foundation Nakusp 250-265-3515 Cariboo Foundation Hospital Trust Williams Lake 250-392-0633 [email protected] Castlegar & District Hospital Foundation 709 10th St, Castlegar 250-304-1209 www.castlegarhospitalfoundation.org Chase & District Health Services Foundation Chase 250-679-8672 [email protected] [email protected] East Kootenay Foundation for Health 13, 24th Ave North, Cranbrook 250-489-6481 1-877-489-6481 [email protected] www.ekfh.ca Kelowna General Hospital Foundation 2268 Pandosy St., Kelowna 250-862-4438 [email protected] www.kghfoundation.com Additional Health-care Resources 60 Hospital Foundations Dementia Helpline 1-800-936-6033 Health Outreach Team 1-866-778-7736 HealthLink BC 8-1-1 Healthy from the Start Public Health Nurse 1-855-868-7710 Interior Health Crisis Line Network 1-888-353-CARE (2273) Interior Health Information Privacy & Security Office 1-855-980-5020 Interior Health Patient Care Quality Review Board 1-877-442-2001 Interior Health Patient Transport Office 1-866-929-4423 Poison Control 1-800-567-8911 Seniors Advocate Office 1-877-952-3181 Suicide Hotline 1-800-SUICIDE (784-2433) Kootenay Boundary Regional Hospital Health Foundation 1200 Hospital Bench, Trail 250-364-3424 1-888-364-3424 [email protected] www.kbrhhealthfoundation.ca Kootenay Lake Hospital Foundation 3 View St, Nelson 250-354-2334 [email protected] www.klhf.org Lillooet District Hospital Foundation Lillooet 250-256-4233 Logan Lake Health Care Support Society Logan Lake 250-523-6484 [email protected] Moberly Park Manor Foundation Revelstoke 250-837-4545 [email protected] Nicola Valley Health Care Endowment Foundation Society Merritt 250-378-5645 www.nvhcef.ca Phoenix Foundation of the Boundary Communities Grand Forks 250-443-1899 Revelstoke District Health Foundation Revelstoke 250-837-4054 [email protected] Royal Inland Hospital Foundation 311 Columbia St, Kamloops 250-314-2325 [email protected] www.rihfoundation.ca Shuswap Hospital Foundation 601 10th St Salmon Arm 250-803-4546 Hospital Foundations AdditionAl HeAltH-CAre resourCes Revelstoke - Salmon Arm Sicamous - Chase [email protected] www.shuswaphospitalfoundation.org South Cariboo Health Foundation 100 Mile House 250-706-2101 [email protected] www.southcariboohealth.com South Okanagan Similkameen Medical Foundation (includes Princeton) 550 Carmi Ave, Penticton 250-492-9027 1-866-771-0994 [email protected] www.sosmedicalfoundation.com Vernon Jubilee Hospital Foundation 2101 32 St, Vernon 250-558-1362 [email protected] www.vjhfoundation.org [email protected] www.phoenix-foundation.net Online information and resources for everyone www.interiorhealth.ca 61 Nurse Next Door™ home care services NE FF all na O M low UR E O R tre e T T en , K SI EN i C ive VI I C apr Dr PR 9 C don CA 14 Gor # 35 18 Ask about our 3 Pillars of Caring E W IC Vital Care Whatever you need - daily, live-in or even end-of-life caring. 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Visit the store nearest you for more information. Visit any Live Well Pharmacist for all your health & wellness needs. 100 Mile House Invermere Merritt Salmon Arm Castlegar 105-437 Glenmore Rd. 250-861-4443 Kelowna Glenmore Nelson Summerland Christina Lake Kelowna Gordon Drive Okanagan Falls Trail Oliver Vernon Hospital 535 S. Cariboo Hwy, Cariboo Mall 250-395-2921 1128 3rd St. 250-365-7813 1746 Sandner Frontage Rd. RR#3 250-447-2658 Clearwater 201 - 365 Murtle Crescent Clearwater Shopping Centre 250-674-0058 417 10th Ave 250-342-8877 1800 Garcia St. 250-378-9238 104-1824 Gordon Dr. 778-484-4733 Kelowna Lakeshore Rd. 3979 Lakeshore Rd. 250-764-6410 Kelowna Mission Park 1005 Baker St. 250-426-3368 41-3155 Lakeshore Rd. Mission Park Shopping Centre 250-717-5330 Creston Keremeos Cranbrook 1118 Canyon St. 250-428-9080 Grand Forks 330 Central Ave. 250-442-3515 526 7th Ave. 250-499-5543 Lillooet 155 Main St. Old Mill Plaza 250-256-4262 685 Baker St. 250-352-2316 5217 9th Ave. S, Hwy 97 250-497-8050 6323 Main St. 250-498-2830 Osoyoos 8301 C - 78 Ave. 250-495-7424 Penticton Riverside 114-300 Riverside Dr. 250-493-5533 Revelstoke 307 West Victoria Rd. 250-837-2028 270 Hudson Ave. NE 250-832-2111 9515 Main St. 250-494-7088 1280 Cedar Ave. 250-368-3364 Vernon Jubilee Hospital 2101 - 32nd St. 778-475-4929 Vernon 3101 30th Ave. 250-542-4181 West Kelowna 9-2484 Main St. Westridge Centre 250-707-0745 Sign up for weekly coupons and receive a welcome offer with a sign up at www.pharmasave.com today!