Alt AltiServ™ IP-PBX Business Telephone Systems AltiServ™ IP

AltiServ™ IP-PBX Business Telephone Systems
Comprehensive and Powerful Phone Systems
Solving Today's Business Challenges
AltiServ IP-PBX telephone system
4AltiWare operating software
4Powerful call processing IP-PBX
4Advanced call routing
4Advanced voice mail
- 2,000 mailboxes included
- 1,500 or 2,500 hours voice mail storage
- One number access
- Zoomerang™ automated call back
- E-mail integration
4Auto Attendant - 255 menus available
Five award winning IP-PBX
telephone systems.
AltiServ System Comparison
300+
Users
200
Users
150
Users
Voice over IP, multi-site and remote IP extension features
4Network multiple locations or chassis using VoIP
4Transparent unified dialing plans
4Overflow thresholds and parameter options
4Support remote employees
4E911 support
100
Users
50
Users
Integrated contact center
4Automatic call distribution
4Advanced queuing and routing
432 workgroups for multi-dimension service matrix
4Remote IP agents and supervisors supported
Easy call center system management
4Intuitive management and configuration of agents and
workgroups
4Agent states, real-time service level, agent and workgroup
performance and queue status
The AltiServ system administration
4Self-administration
4Single administration includes AltiServ Contact Center
4System performance and call detail reporting
4Enhanced security module
4Multi-site manager
Productivity desktop PC software options
4AltiConsole - Operator attendant PC software
4AltiView - Desktop productivity PC software
4AltiAgent - Desktop PC software to improve agent productivity
4AltiSupervisor - Desktop PC software offering workgroup
supervisor management tools
Software Development Kit (SDK). The optional SDK offers
comprehensive application integration and feature
development tools that allow developers to enhance the
AltiServ system functionality by building or integrating
additional cooperative applications and features.
910-0081 www.AltiGen.com.ph
Shaping the Future of Converged Communications
AltiServ Office III
AltiServ2 IP
AltiServ Office II
AltiServ1 IP
Agent and supervisor
interfaces available
4AltiAgentTM desktop
PC
software improves agent productivity
4AltiSupervisorTM desktop PC software offers supervisor
management tools with real-time agent, workgroup status and
reporting.
AltiServ SmallOffice
8 Users
"AltiGen has delivered on
everything it promised. It has
scaled with our business. It is
very easy to manage, and
allowed me to implement
functionality to improve
customer service while
cutting our overall
communications costs by over
$20,000 a month."
Jesse Santana
Director of IT, Craft Diston
AltiGen has the right system
to improve your business
communications today and
help you be ready for
tomorrow.
AltiGen Communications, Inc.
8101 Pearl Plaza, Suite 5D Lot 5 & 6 Pearl Drive,
Ortigas Center Pasig City
Tel: 9100081 Fax: 635-4450
Email: [email protected]
2004 AltiGen Communications, Inc. All rights reserved. AltiServ Datasheet 7/1/04
A l t i S e r v I P - P B X B u s i n e s s Te l e p h o n e S y s t e m s
AltiServ™ IP-PBX Business Telephone Systems
Comprehensive and Powerful Phone Systems
Solving Today's Business Challenges
Selecting a phone system is one of the most important
decisions facing businesses today. It will not only determine
a company's ability to leverage the applications and technology
currently supporting their business, it also determines the
complexity and cost of implementing new technologies in the
future. Traditional telephone systems have become obsolete
with the convergence of voice and data and the need to
integrate with business applications. AltiServ is more than a
phone system, it provides a communications foundation
designed to improve the way you communicate today, with the
flexibility to easily add more advanced capabilities as your
business needs change.
The AltiServ IP-PBX system family offers five award winning
business telephone systems. The AltiServ family supports
logical stepped increments of 25, 50, 100, 200, and 300 users per
chassis. Every AltiGen system has the ability to continue to
expand by networking multiple local and remote systems
together, making it easier and more affordable for customers of
all sizes to implement reliable IP-PBX telephone systems and IP
contact center solutions.
The AltiGen product family is designed to provide a complete
telephone system solution. AltiServ systems are designed to
support both single location and multi-site businesses. Each
system is a complete business telephone system delivering
powerful, easy to use features that maximize employee
productivity. AltiServ system standard features include virtually
unlimited voice mail and automated attendants, an integrated
contact center, easy self-administration, call detail reporting,
advanced employee productivity tools including "follow me",
one-number access and Zoomerang® automatic call back from
voice mail.
AltiServ IP systems are recognized
for quality and innovation.
The AltiServ systems have over
40 industry awards including
CT Labs' "Best of Breed".
With more than 15,000 systems
installed, you are assured
of proven reliability.
910-0081 www.AltiGen.com.ph
Shaping the Future of Converged Communications
Five award winning
IP-PBX business
telephone systems:
4AltiServ SmallOffice
4AltiServ1 IP
4AltiServ Office II
4AltiServ2 IP
4AltiServ Office III
Comprehensive all-in-one
telephone systems include:
4Powerful IP-PBX
4Advanced voice mail
4Integrated auto attendant
4Integrated AltiServTM
Contact Center
4E-mail integration
4System call detail reporting
AltiServ strengths:
4Easy to use
4Easy to manage
4Complete solution
4Cut communications cost
4Software upgradeable
4Modular feature licensing
4Voice over IP
4Multiple system networking
4Mobile and remote
employee solutions
4Leverage CRM investments
4Scalable system growth
AltiServ™ IP-PBX Business Telephone Systems
AltiWareTM Productivity Features
AltiView™ desktop PC software makes AltiServ
telephone systems very easy to use. AltiView is
designed to make common telephone usage simple,
including effortless handling of multiple telephone calls,
conferencing and voice mail management.
Voice over IP Made Easy
Built in "screen pop" and integration with Contact
Management software such as Microsoft® CRM™,
Microsoft® Outlook™, Goldmine™ and ACT!™. The
AltiView PC software provides automatic contact record
retrieval and screen pops of contact records to your
desktop PC.
AltiView Desktop PC Productivity Software
Conferencing has never
been so easy. Click on a
call and choose to create
or add and drop inbound
and outbound calls from
a conference.
As incoming calls ring, automatic
pop-up screen displays caller
information including caller ID
name and number allowing you
to screen and handle multiple calls.
Call control is simplified
with one-touch buttons
designed for effortless
and error free handling
of calls.
Empower your
employees with
individual extension
management including
One-Number Access,
call screening, call
forwarding, message
notification, general
call handling and speed
dial lists.
AltiGen systems have the ability to go beyond the
standard limits of a traditional telephone system by
networking multiple local and remote systems together
for higher capacity or multiple site implementations.
Multi-site systems can be networked across town, across
the country or across the world.
Distributed offices and contact centers overcome the
challenges of multiple office locations and remote
employees. Different cities, states, time zones or even
countries can challenge businesses to effectively
communicate between offices, balance incoming
customer calls and to allow customers company wide
access to key personnel.
Telecommuter
Branch Office
Recording a
conversation or
assigning an account
code is a simple
click choice.
Internet
Visual voice mail
management
allows message
view, message play
and one-click
automatic call
return and playback
commands.
Notes can be added
for reminders.
Messaging and Productivity - AltiGen provides
everything you need in one communications system.
AltiServ delivers an unsurpassed range of
communications applications including PBX, Voice over
IP, built in call center, voice mail, auto attendant, IVR and
other leading telecommunications features. The AltiGen
all-in-one solution delivers power and simplicity,
eliminating the need to connect disparate components
with complicated integration to get a complete
telephone system solution.
AltiServ has expanded VoIP capabilities making
AltiServ the right platform for businesses wanting to be
prepared for the convergence of voice and data
networks. AltiServ is recognized among the best of
breed in convergent communications technologies by
offering the ability to place telephone calls using both
traditional phone lines, digital T-1/PRI and over IP data
networks, and to integrate the telephone system with
company databases or popular customer relationship
management applications.
Expand window allows
users to monitor the
real-time status of other
employees local or
remote with one touch
extension dialing.
Home Office
Remote Worker
Main Office
Mobile Worker
AltiView allows you to "Click and Dial"
right out of your personal Outlook
contacts by typing the name of the
person you wish to call.
Improve the communication with your customers.
AltiGen's award winning AltiServ™ Contact Center (ACC)
is now included with AltiWare OE 5.0 in all AltiServ
telephone systems. ACC was included with AltiServ to
help businesses improve the customer experience and
increase the productivity of sales, customer service and
support teams interacting with customers.
The integrated AltiServ Contact Center is built upon
AltiServ's Automatic Call Distribution (ACD) routing. ACC
provides an automated voice-guided IVR that allows for
the efficient capture of caller information and routing of
calls to appropriate workgroups. Up to 32 workgroup
queues accept callers and offer queue greetings and
routing options. ACC also offers desktop PC software for
supervisors and workgroup members to improve agent
and workgroup productivity. ACC reporting provides
real-time and historical agent and workgroup
performance reporting.
Multiple locations with distributed systems or IP
extensions are networked together utilizing Voice
over IP
Remote worker IP extensions. AltiGen's Alti-IP™ 600 IP
telephone enables remote employees to access the
advanced features of AltiGen systems from any location
worldwide. With the simplified IP extension
configuration, administrators can manage remote
systems and IP extensions centrally. This allows
businesses to utilize Voice over IP to network remote
offices and remote workers without requiring the
remote office employees to be technically savvy.
Unlike traditional proprietary phone systems, AltiGen
telephone systems were designed from the ground up
as an advanced communications platform. AltiServ
systems can provide either single site solutions or
network multiple phone systems together using Voice
over IP and our Distributed Intelligence Network
Architecture, which enables a single company-wide
Voice over IP network.
The AltiServ administration includes multi-site
management tools designed specifically to allow
businesses to easily manage multiple local and remote
sites via a single administration interface. This includes
automatic synchronization of all extensions, call routing
and voice messaging.
E911 support for remote IP extensions. VoIP
extensions for employees and supervisors can be
implemented remotely through the WAN to access all of
the AltiServ system capabilities. Additionally, AltiServ
provides E911 support to help protect remote
employees access emergency services.
Centralized call detail recording. Company wide CDR
is sent to a centralized SQL server to be consolidated for
managing with a macro view of your company
telephone system usage.
Impressions count. AltiConsoleTM is an easy to use,
feature rich, PC based operator console allowing an
operator to handle a high volume of calls easily and
effectively while maintaining personalized service. The
AltiConsole attendant software has been optimized to
simplify the common tasks of an operator attendant.
With AltiConsole, companies can have single or multiple
operators supporting single or multiple departments
and locations. AltiConsole allows an operator to
manage calls transparently on remote AltiGen systems
over VoIP links.
Telecommuting finally made simple. From a user's
perspective, an IP extension works exactly the same way
a standard telephone extension has always worked, with
the advantage of being able to work remotely just as
productively as if you were in the office. Remote
teleworkers can have a remote IP extension and keep
their current on premise extension. Auto login/logout
makes it simple. Wherever the telecommuter is working
their other phone is automatically logged out.
910-0081 www.AltiGen.com.ph
Shaping the Future of Converged Communications
AltiServ™ IP-PBX Business Telephone Systems
AltiWareTM Productivity Features
AltiView™ desktop PC software makes AltiServ
telephone systems very easy to use. AltiView is
designed to make common telephone usage simple,
including effortless handling of multiple telephone calls,
conferencing and voice mail management.
Voice over IP Made Easy
Built in "screen pop" and integration with Contact
Management software such as Microsoft® CRM™,
Microsoft® Outlook™, Goldmine™ and ACT!™. The
AltiView PC software provides automatic contact record
retrieval and screen pops of contact records to your
desktop PC.
AltiView Desktop PC Productivity Software
Conferencing has never
been so easy. Click on a
call and choose to create
or add and drop inbound
and outbound calls from
a conference.
As incoming calls ring, automatic
pop-up screen displays caller
information including caller ID
name and number allowing you
to screen and handle multiple calls.
Call control is simplified
with one-touch buttons
designed for effortless
and error free handling
of calls.
Empower your
employees with
individual extension
management including
One-Number Access,
call screening, call
forwarding, message
notification, general
call handling and speed
dial lists.
AltiGen systems have the ability to go beyond the
standard limits of a traditional telephone system by
networking multiple local and remote systems together
for higher capacity or multiple site implementations.
Multi-site systems can be networked across town, across
the country or across the world.
Distributed offices and contact centers overcome the
challenges of multiple office locations and remote
employees. Different cities, states, time zones or even
countries can challenge businesses to effectively
communicate between offices, balance incoming
customer calls and to allow customers company wide
access to key personnel.
Telecommuter
Branch Office
Recording a
conversation or
assigning an account
code is a simple
click choice.
Internet
Visual voice mail
management
allows message
view, message play
and one-click
automatic call
return and playback
commands.
Notes can be added
for reminders.
Messaging and Productivity - AltiGen provides
everything you need in one communications system.
AltiServ delivers an unsurpassed range of
communications applications including PBX, Voice over
IP, built in call center, voice mail, auto attendant, IVR and
other leading telecommunications features. The AltiGen
all-in-one solution delivers power and simplicity,
eliminating the need to connect disparate components
with complicated integration to get a complete
telephone system solution.
AltiServ has expanded VoIP capabilities making
AltiServ the right platform for businesses wanting to be
prepared for the convergence of voice and data
networks. AltiServ is recognized among the best of
breed in convergent communications technologies by
offering the ability to place telephone calls using both
traditional phone lines, digital T-1/PRI and over IP data
networks, and to integrate the telephone system with
company databases or popular customer relationship
management applications.
Expand window allows
users to monitor the
real-time status of other
employees local or
remote with one touch
extension dialing.
Home Office
Remote Worker
Main Office
Mobile Worker
AltiView allows you to "Click and Dial"
right out of your personal Outlook
contacts by typing the name of the
person you wish to call.
Improve the communication with your customers.
AltiGen's award winning AltiServ™ Contact Center (ACC)
is now included with AltiWare OE 5.0 in all AltiServ
telephone systems. ACC was included with AltiServ to
help businesses improve the customer experience and
increase the productivity of sales, customer service and
support teams interacting with customers.
The integrated AltiServ Contact Center is built upon
AltiServ's Automatic Call Distribution (ACD) routing. ACC
provides an automated voice-guided IVR that allows for
the efficient capture of caller information and routing of
calls to appropriate workgroups. Up to 32 workgroup
queues accept callers and offer queue greetings and
routing options. ACC also offers desktop PC software for
supervisors and workgroup members to improve agent
and workgroup productivity. ACC reporting provides
real-time and historical agent and workgroup
performance reporting.
Multiple locations with distributed systems or IP
extensions are networked together utilizing Voice
over IP
Remote worker IP extensions. AltiGen's Alti-IP™ 600 IP
telephone enables remote employees to access the
advanced features of AltiGen systems from any location
worldwide. With the simplified IP extension
configuration, administrators can manage remote
systems and IP extensions centrally. This allows
businesses to utilize Voice over IP to network remote
offices and remote workers without requiring the
remote office employees to be technically savvy.
Unlike traditional proprietary phone systems, AltiGen
telephone systems were designed from the ground up
as an advanced communications platform. AltiServ
systems can provide either single site solutions or
network multiple phone systems together using Voice
over IP and our Distributed Intelligence Network
Architecture, which enables a single company-wide
Voice over IP network.
The AltiServ administration includes multi-site
management tools designed specifically to allow
businesses to easily manage multiple local and remote
sites via a single administration interface. This includes
automatic synchronization of all extensions, call routing
and voice messaging.
E911 support for remote IP extensions. VoIP
extensions for employees and supervisors can be
implemented remotely through the WAN to access all of
the AltiServ system capabilities. Additionally, AltiServ
provides E911 support to help protect remote
employees access emergency services.
Centralized call detail recording. Company wide CDR
is sent to a centralized SQL server to be consolidated for
managing with a macro view of your company
telephone system usage.
Impressions count. AltiConsoleTM is an easy to use,
feature rich, PC based operator console allowing an
operator to handle a high volume of calls easily and
effectively while maintaining personalized service. The
AltiConsole attendant software has been optimized to
simplify the common tasks of an operator attendant.
With AltiConsole, companies can have single or multiple
operators supporting single or multiple departments
and locations. AltiConsole allows an operator to
manage calls transparently on remote AltiGen systems
over VoIP links.
Telecommuting finally made simple. From a user's
perspective, an IP extension works exactly the same way
a standard telephone extension has always worked, with
the advantage of being able to work remotely just as
productively as if you were in the office. Remote
teleworkers can have a remote IP extension and keep
their current on premise extension. Auto login/logout
makes it simple. Wherever the telecommuter is working
their other phone is automatically logged out.
910-0081 www.AltiGen.com.ph
Shaping the Future of Converged Communications
AltiServ™ IP-PBX Business Telephone Systems
Comprehensive and Powerful Phone Systems
Solving Today's Business Challenges
AltiServ IP-PBX telephone system
4AltiWare operating software
4Powerful call processing IP-PBX
4Advanced call routing
4Advanced voice mail
- 2,000 mailboxes included
- 1,500 or 2,500 hours voice mail storage
- One number access
- Zoomerang™ automated call back
- E-mail integration
4Auto Attendant - 255 menus available
Five award winning IP-PBX
telephone systems.
AltiServ System Comparison
300+
Users
200
Users
150
Users
Voice over IP, multi-site and remote IP extension features
4Network multiple locations or chassis using VoIP
4Transparent unified dialing plans
4Overflow thresholds and parameter options
4Support remote employees
4E911 support
100
Users
50
Users
Integrated contact center
4Automatic call distribution
4Advanced queuing and routing
432 workgroups for multi-dimension service matrix
4Remote IP agents and supervisors supported
Easy call center system management
4Intuitive management and configuration of agents and
workgroups
4Agent states, real-time service level, agent and workgroup
performance and queue status
The AltiServ system administration
4Self-administration
4Single administration includes AltiServ Contact Center
4System performance and call detail reporting
4Enhanced security module
4Multi-site manager
Productivity desktop PC software options
4AltiConsole - Operator attendant PC software
4AltiView - Desktop productivity PC software
4AltiAgent - Desktop PC software to improve agent productivity
4AltiSupervisor - Desktop PC software offering workgroup
supervisor management tools
Software Development Kit (SDK). The optional SDK offers
comprehensive application integration and feature
development tools that allow developers to enhance the
AltiServ system functionality by building or integrating
additional cooperative applications and features.
910-0081 www.AltiGen.com.ph
Shaping the Future of Converged Communications
AltiServ Office III
AltiServ2 IP
AltiServ Office II
AltiServ1 IP
Agent and supervisor
interfaces available
4AltiAgentTM desktop
PC
software improves agent productivity
4AltiSupervisorTM desktop PC software offers supervisor
management tools with real-time agent, workgroup status and
reporting.
AltiServ SmallOffice
8 Users
"AltiGen has delivered on
everything it promised. It has
scaled with our business. It is
very easy to manage, and
allowed me to implement
functionality to improve
customer service while
cutting our overall
communications costs by over
$20,000 a month."
Jesse Santana
Director of IT, Craft Diston
AltiGen has the right system
to improve your business
communications today and
help you be ready for
tomorrow.
AltiGen Communications, Inc.
8101 Pearl Plaza, Suite 5D Lot 5 & 6 Pearl Drive,
Ortigas Center Pasig City
Tel: 9100081 Fax: 635-4450
Email: [email protected]
2004 AltiGen Communications, Inc. All rights reserved. AltiServ Datasheet 7/1/04
A l t i S e r v I P - P B X B u s i n e s s Te l e p h o n e S y s t e m s
AltiServ™ IP-PBX Business Telephone Systems
Comprehensive and Powerful Phone Systems
Solving Today's Business Challenges
Selecting a phone system is one of the most important
decisions facing businesses today. It will not only determine
a company's ability to leverage the applications and technology
currently supporting their business, it also determines the
complexity and cost of implementing new technologies in the
future. Traditional telephone systems have become obsolete
with the convergence of voice and data and the need to
integrate with business applications. AltiServ is more than a
phone system, it provides a communications foundation
designed to improve the way you communicate today, with the
flexibility to easily add more advanced capabilities as your
business needs change.
The AltiServ IP-PBX system family offers five award winning
business telephone systems. The AltiServ family supports
logical stepped increments of 25, 50, 100, 200, and 300 users per
chassis. Every AltiGen system has the ability to continue to
expand by networking multiple local and remote systems
together, making it easier and more affordable for customers of
all sizes to implement reliable IP-PBX telephone systems and IP
contact center solutions.
The AltiGen product family is designed to provide a complete
telephone system solution. AltiServ systems are designed to
support both single location and multi-site businesses. Each
system is a complete business telephone system delivering
powerful, easy to use features that maximize employee
productivity. AltiServ system standard features include virtually
unlimited voice mail and automated attendants, an integrated
contact center, easy self-administration, call detail reporting,
advanced employee productivity tools including "follow me",
one-number access and Zoomerang® automatic call back from
voice mail.
AltiServ IP systems are recognized
for quality and innovation.
The AltiServ systems have over
40 industry awards including
CT Labs' "Best of Breed".
With more than 15,000 systems
installed, you are assured
of proven reliability.
910-0081 www.AltiGen.com.ph
Shaping the Future of Converged Communications
Five award winning
IP-PBX business
telephone systems:
4AltiServ SmallOffice
4AltiServ1 IP
4AltiServ Office II
4AltiServ2 IP
4AltiServ Office III
Comprehensive all-in-one
telephone systems include:
4Powerful IP-PBX
4Advanced voice mail
4Integrated auto attendant
4Integrated AltiServTM
Contact Center
4E-mail integration
4System call detail reporting
AltiServ strengths:
4Easy to use
4Easy to manage
4Complete solution
4Cut communications cost
4Software upgradeable
4Modular feature licensing
4Voice over IP
4Multiple system networking
4Mobile and remote
employee solutions
4Leverage CRM investments
4Scalable system growth