PUBLIC BENEFITS - Riverside County Office on Aging

Transcription

JULY 2015
PROVIDER RESOURCE GUIDE
This resource guide is a product of California Aging and Disability Resource Connection in coordination with the
Riverside County Advisory Council and we would like to give specials thanks to the many individuals and multiple
sources in the community that contributed to the development of this resource guide including:
Riverside County Public Social Services; Housing Authority of the County of Riverside; Riverside County Fire Department; Riverside
County Sheriff’s Department; Advisory Council on Aging; Community Access Center; Riverside County Department of Mental
Health; Community Connect; Riverside County Regional Medical Center; Riverside County Community Health Agency; Riverside
County Department of Veterans Services; Independent Living Partnership; Riverside County Transit Commission; Riverside County
Information Technology; Health Insurance Counseling and Advocacy Program; Braille Institute; Systems of Care Division-Southern
California Region; Stroke Recovery Center; Inland Empire Health Plan; Riverside County Board of Supervisor; County
Administrative Center; California Department of Aging; SunLine Transit Agency; Palo Verde Valley Transit Agency;; Molina Health
Plan; Riverside County Board of Supervisor Reps.; and all the other LTSS Coalition members and consumers.
PROVIDER
RESOURCE GUIDE
This guide is intended for professional use. Every effort has been made to provide accurate, current and reliable
information. It was designed for the sole purpose of providing a brief overview of eligibility criteria, but does not
describe the eligibility requirements that govern each agency. Furthermore, this guide offers a sampling of
commonly used area service providers and is not intended to encompass all resources available within Riverside
County.
TABLE OF CONTENCE
2016
i
TABLE OF CONTENTS
ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
INTRODUCTION
OFFICE ON AGING LOCATIONS
OUR CHALLENGES
DEMOGRAPHICS AND AGING IN THE FUTURE
OPPORTUNITY FOR ACTION
1
2
3
4
5
6
7
PUBLIC BENEFITS
SNAP/ CAL FRESH
IN-HOME SUPPORT SERVICES (IHSS)
LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)
SOUTHERN CALIFORNIA GAS COMPANY
DESERT AIDS PROJECT (DAP)
HEALTH INSURANCE COUNSELING AND ADVOCACY PROGRAM (HICAP)
INLAND EMPIRE HEALTH PLAN (IEHP)
MEDI-CAL ACCESS PROGAM ~ MCAP
MEDI-CAL
MEDICARE
MOLINA HEALTHCARE
SOCIAL SECURITY ADMINISTRATION (SSA)
SOCIAL SECURITY INCOME (SSI) & DISABILITY
VETERAN’S SERVICES
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11
14
16
19
22
25
28
31
34
37
39
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PROTECTION
RIVERSIDE COUNTY ADULT PROTECTIVE SERVICES (APS)
RIVERSIDE COUNTY ADULT SERVICES - C.A.R.E. PROGRAM
RIVERSIDE COUNTY CHILD PROTECTIVE SERVICES CPS/CSD
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53
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TABLE OF CONTENTS
RIVERSIDE COUNTY DISTRICT ATTORNEY – VICTIM WITNESS PROGRAM
RIVERSIDE UNIVERSITY HEALTH SYSTEMS BEHAVIORAL HEALTH
SUICIDE
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58
60
FIRST RESPONDERS
RIVERSIDE COUNTY EMERGENCY MEDICAL SERVICE AGENCY
CITY OF RIVERSIDE FIRE DEPARTMENT
CAL FIRE /RIVERSIDE COUNTY FIRE DEPARTMENT
RIVERSIDE POLICE DEPARTMENT (RPD)
RIVERSIDE COUNTY SHERIFF DEPARTMENT
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64
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ESSENTIAL SERVICES
SALVATION ARMY
COMMUNITY FOOD PANTRY OF MURRIETA
FOOD BANK – FREE FOOD RESOURCES
FOOD BANK-FEEDING AMERICA (FORMERLY - SECOND HARVEST FOOD BANK)
CAROL’S KITCHEN
CAROL’S KITCHEN
HARMONY SOUP KITCHEN
SMILES 4 SENIORS FOUNDATION
MOM’S MEALS
RIVERSIDE COUNTY HOUSING AUTHORITY
ECONOMIC DEVELOPMENT AGENCY (EDA)
ALZHEIMER’S ASSOCIATION
BRAILLE INSTITUTE OF AMERICA INC.
NEUROVITALITY CENTER
COMMUNITY ACCESS CENTER (CAC)
COMMUNITY ACTION PARTNERSHIP (CAP) OF RIVERSIDE COUNTY
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75
76
77
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TABLE OF CONTENTS
RIVERSIDE COUNTY OFFICE ON AGING (OOA)
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TRANSPORTATION
RIVERSIDE COUNTY TRANSPORTATION COMMISSION (RCTC)
511-TRAVEL AND TRAFFIC INFORMATION FOR SOUTHERN CALIFORNIA
BANNING PASS TRANSIT DIAL-A-RIDE
BEAUMONT PASS TRANSIT
CITY OF CORONA TRANSIT SERVICE (CCTS)
CITY OF RIVERSIDE-SPECIAL TRANSPORTATION
PALO VERDE VALLEY TRANSIT AGENCY
RIVERSIDE TRANSIT AGENCY (RTA)
INLAND CAREGIVER RESOURCE CENTER (ICRC)
TRANSPORTATION REIMBURSEMENT AND INFORMATION PROJECT (TRIP)
SUNLINE TRANSIT
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MEDICAL HEALTH
RIVERSIDE COUNTY DEPARTMENT OF PUBLIC HEALTH
HOSPITALS
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107
ADDITIONAL RESOURCES
SENIOR/COMMUNITY CENTER – COMMUNITY FOCAL POINTS
HOMELESS SHELTERS
2-1-1 INFORMATION AND REFERRAL
IN-HOME CARE
INDEPENDENT LIVING
ASSISTED LIVING
AFFORDABLE APARTMENTS FOR VETERANS
ORGANIZATIONS
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113
114
115
116
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TABLE OF CONTENTS
SUPPLEMENTARY INFORMATION
ACRONYMS
ABC’S OF LGBT AND GENDER EXPRESSION
DEVELOP EFFECTIVE LGBT COMMUNICATION SKILLS
THE ART OF ACTIVE LISTENING
TEN TIPS FOR IMPROVING LISTENING SKILLS
AT-RISK DEFINITION
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130
132
134
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137
GOVERNANCE
BOARD OF SUPERVISORS
CALIFORNIA STATE SENATE FOR RIVERSIDE COUNTY
CALIFORNIA ASSEMBLY MEMBERS FOR RIVERSIDE COUNTY
UNITED STATES HOUSE OF REPRESENTATIVES FOR CALIFORNIA
UNITED STATES SENATOR FOR CALIFORNIA
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ACKNOWLEDGEMENTS
This resource guide is a product of Riverside County Office on Aging serving as the Aging and Disability
Resource Connection in coordination with the Riverside County Advisory Council. We would like to give specials
thanks to the many sources and community partners that contributed to the development of this resource guide
including:
Riverside County Department of Public Social Services; Riverside County Housing Authority; Riverside County Fire Department;
Riverside County Sheriff’s Department; Advisory Council on Aging; Community Access Center; Riverside County Department of
Mental Health; Community Connect; Riverside County Regional Medical Center; Riverside County Community Health Agency;
Riverside County Department of Veterans Services; Independent Living Partnership; Riverside County Transit Commission; Riverside
County Information Technology; Health Insurance Counseling and Advocacy Program; Braille Institute; Systems of Care DivisionSouthern California Region; Stroke Recovery Center; Inland Empire Health Plan; Riverside County Board of Supervisors; Riverside
County Administrative Center; California Department of Aging; SunLine Transit Agency; Palo Verde Valley Transit Agency; Molina
Health Plan; and all the other LTSS Coalition members and consumers.
This guide is intended for professional use. Every effort has been made to provide accurate, current and reliable
information. It was designed for the sole purpose of providing a brief overview of eligibility criteria, but does not
describe the eligibility requirements that govern each agency. Furthermore, this guide offers a sampling of
commonly used area service providers and is not intended to encompass all resources available within Riverside
County.
Funding for this project was provided under Grant CFDA 93.779, California Health and Human Services Agency,
California Community Choices, and California Aging and Disability Resource Connection Group.
1
EXECUTIVE SUMMARY
The Riverside County Office on Aging has been charged with supporting older adults in our community in their
efforts to age with dignity and to provide resources that positively impact the lives of older adults. We recognize that
Riverside County’s population is becoming more diverse, living longer and managing more chronic conditions,
which is why we focus our efforts to servicing the needs of our changing demographic. According to the U.S.
Census Bureau (2014), Riverside is ranked as the fourth largest county in California with a population of 2.33
million. Closely aligned with California as a whole, Riverside’s older demographic is comprised of approximately
18% people over the age of 60, including 13% which are over the age of 65. This number continues to increase as
more than 10,000 Americans turn 65 every day. As this unprecedented growth continues, it is vital to provide the
greatest provisions for this cohort. Of our 65 plus population 9% of them have experienced their income drop under
the poverty level within the last 12 months and it is vital that we provide resources that help counter balance these
hardships. The Office on Aging is dedicated to connecting older adults with necessities such as food, transportation,
and livable communities, with a goal of ending isolation and supporting seniors choice on how they age.1
Directing our efforts to providing flexible communities for older adults, encouraging vital aging with independence,
practicing healthy behaviors and older adults taking advantage of services offered- The County of Riverside Office
on Aging is Focusing on a Healthy Tomorrow.
The Provider Resource Guide was developed for providers who assist and engage with Riverside’s senior
constituents. This guide will provide an invaluable resource tool to deliver the essential resources currently available.
____________
1.
http://factfinder.census.gov/faces/tableservices/jsf/pages/productview.xhtml?src=bkmk
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INTRODUCTION
Riverside County Office on Aging (OoA) is designated as a County Department on Aging for
Planning and Service Area (PSA) 21. OoA serves as the official Area Agency on Aging (AAA)
throughout Riverside County and is one of 33 AAA’s within the State of California.
Our agency consists of three different community based offices. Our main office is located in
Riverside-Western County, with our satellite offices based out of Hemet-Mid County and La
Quinta- East County. These offices are strategically placed to service and meet the needs of
our constituents. One toll-free number directs our clients to the closest office for immediate
assistance.
The OoA understands that Riverside County’s population continues to grow and become more
diverse, more grandparents are responsible for raising their grandchildren and a greater number
of family members are providing care to a loved one as people are living longer with more
chronic medical conditions. As we experience unprecedented growth in the aging population,
there is also an increased need for services and supports.
Our vision is for individuals of all ages who are functionally in need of assistance and support
to have access to a wide range of services at the community level that respects individual
dignity, cultural sensitivity and personal choice. We encourage all interested individuals,
service organizations and advocacy groups in Riverside County to join us in this vital effort.
Our primary goal is to create a process for systems change; to streamline access to information,
services and support for long-term care; and to enhance the ability of individuals to live
independent in their community.
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OFFICE ON AGING LOCATIONS
Main Office
West County
6296 River Crest Drive, Suite K
Riverside, CA 92507
Mid Office
749 North State St.
Hemet, CA 92543
Eastern Office
78-900 Avenue 47, Suite 200
La Quinta, CA 92253
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OUR CHALLENGES
According to California Department of Aging, California is projected to be one of the fastest
growing States in the nation in total population. In 1990, California housed approximately
12.2% of the nation's population and is expected to sustain 14% of the nation’s population by
2020 (an increase of 15.7 million people).
In Riverside County, the elderly population is expected to grow more than twice as fast as the
total population. By 2060, the older population age 65 and older projected growth is 194%.
However, even more staggering is the increase of the 85 plus population, growth is projected to
increase by 443% by year 2060.
Now, as the nation moves forward with health care reform and recovers from the recession, we
have the opportunity to rebalance funding for community-based, cost effective interventions
for the growing older adult population. As this unprecedented growth is upon us and as more
seniors fall below the threshold for poverty, it is crucial to provide needed services for this
demographic. The necessity to increase funding for vital programs that support older adult
options for transportation, livable communities, meals, healthcare and dignified aging is here
and now.
_________
1.
http://www.aging.ca.gov/data_and_statistics/facts_about_elderly/?AspxAutoDetectCookieSupport=1
2.
http://rivcocob.org/agenda/2015/04_28_15_files/02-10.pdf (Riverside County Plan Update 2015-2016)
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DEMOGRAPHICS AND AGING IN THE FUTURE
According to the 2014 U.S. Census figures, the state of California is ranked among the top 5
states for total population and numerical growth, with approximately 15.9% of the population
living under the poverty level, and Riverside County has one of the highest poverty rates among
seniors in California. Without support, program development, or intervention, the poverty rate
will only increase and intensify.
In 2014 the U.S. Census Bureau State and County Quick Facts reported that at 16.2% Riverside
County exceeded California’s over all poverty rate.
Riverside County’s Elder Population Projections 2010 – 2060
Age
2010
2020
2030
2040
2050
2060
2,194,933
2,478,059
2,862,915
3,215,291
3,480,980
3,678,439
64-75
141,479
212,171
300,222
327,779
350,794
415,792
76-84
86,228
117,102
181,029
252,667
274,697
293,310
85+
32,776
46,420
66,655
105,771
153,057
178,133
260,483
375,693
547,906
686,217
778,548
887,235
Total Population
All 65+
State of California, Department of Finance, State and County Population Projections by Age Group 2010- 2060, Sacramento, California, December 2014.
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OPPORTUNITY FOR ACTION
ACTION STEPS
 To present future visions and opportunities, identify key trends and gaps in services,
recognize and overcome potential barriers, measure progress toward outcomes, and
recommend policy, service and funding priorities;
 To measure assets and local needs of the communities, families, seniors, caregivers,
and adults with disabilities in Riverside County;
 To raise visibility of emerging issues and recommend changes in local, state, and
national public policies or regulations;
 To sponsor events that address emerging issues and bring key stakeholders together
to consider system changes;
 To promote the redesign of services to improve customer access and satisfaction; and
 To create and pilot new program initiatives to address changing and emerging needs.
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PUBLIC BENEFITS
SNAP/ Cal Fresh
Program Description
The Cal Fresh Program 10/23/10, formerly known as Food Stamps and federally known as the
Supplemental Nutrition Assistance Program (SNAP) 10/1/08, can add to your food budget to put
healthy and nutritious food on the table. The program issues monthly electronic benefits (EBT)
that can be used to buy most foods at many markets and food stores. Information on SNAP
The Cal Fresh Program is a Federally funded program that helps low-income people buy the
food they need for good health. For most households, Cal Fresh benefits are only part of their
food budget, and they must spend some of their own cash along with their Cal Fresh benefits in
order to buy enough food for a month.
Services Provided
Contact InformationRiverside office locations and phone
numbers
Who is Eligible
Eligibility Requirements
Food benefits
Department of Public Social Services (DPSS)
Hours: M-Th 7:30 am – 5:30pm
11060 Magnolia Avenue
Friday 7:30 am –5:00pm
Riverside 92505
Phone: (951) 358-3400
(951) 358-6700
Website:
 http://dpss.co.riverside.ca.us/self-sufficiency/calfresh-snap
 c4Yourself ~ Access to Benefits
 California Electronic Benefit Transfer Project
Low income
 Pre-Screening Eligibility Tool
Certain information must be provided in the following areas:
Citizenship/Immigration Status
Exemptions
Work Requirement
Fingerprint Imaging

Resources & Income
Reporting Changes
If you think you may be eligible for Cal Fresh download an application form
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PUBLIC BENEFITS
SNAP/ Cal Fresh
Application Restrictions
NOTE: DPSS encourages all to apply
for services, as there are exceptions to
these restrictions.
Methods of Applying for Services
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Processing time of Application

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Application Process-Interview Process

Documents needed at time of interview
DPSS will contact you for interview
appointment
1)
Fleeing the law to avoid felony prosecution
Convicted of a drug felony after 8/22/96
Undocumented immigrant
SSI/SSP recipient
All able-bodied persons (ages 18-49) without dependents must work 20 hours per week
Exceeds monthly income or asset test
Call the state-wide Cal Fresh Program hotline: (877) 847-3663 (FOOD)
Contact County Department of Public Social Services
 Request an application by phone, fax, mail or in person
 Download an application from the Web
 Complete an online application
 Website: http://www.cdss.ca.gov/foodstamps/entres/forms/english/DFA285A1.pdf
Pick up an application at a community location: legal aid offices, community action
agencies, food banks, and welfare rights groups often have food stamp applications.
Within 30 days of dated application
Within 3 days
 If you qualify for emergency food stamp benefits
Face-to-Face interview is required
 Exception maybe waived if the household is composed only of elderly or disabled
members with no earned income.
Personal Identification
Birth Certificate, Valid Government issued ID, Driver’s License, School or Work ID, voter
registration, Social Security Card, or a sworn statement from someone who knows you. An
identification form from general assistance or general relief, Immigration papers.
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PUBLIC BENEFITS
SNAP/ Cal Fresh
DPSS will contact you for interview
appointment, continued
Cost of Service
Affect other public benefits
Is there a waiting list
Expedited Service Receive benefits no later than the
third calendar day following the date
the application was filed.
Note: Only identification is required at time of
application all other services can be postponed.
2) Social Security Number
Social Security Numbers for all household members. Individuals, including children,
applying for food stamp benefits, must provide either a Social Security number or proof they
have applied for a Social Security number.
3) Proof of Income
Pay stubs, a letter from your employer on a company letterhead, W-2 form, wage tax receipt,
State or federal tax return, Self-employment bookkeeping records, Benefit programs, Social
Security Income, Unemployment, Workers Compensation, student aid, benefit check or
official letter describing benefits received.
4) Proof of Assets
Bank statements for checking accounts, savings accounts, certificates of deposit, credit union
accounts, retirement accounts, stocks, bonds, dividends, etc.
5) Proof of your Expenses
Rent or mortgage receipts, utility bills, receipts for child or adult care, and receipts for
medical expenses for people over 60 or disabled. Proof of disability; proof of payment for
court-ordered child support. Proof of shelter costs (rent or mortgage payment, lot rent,
household, real estate, taxes, utility bills – heat, electricity, water/sewage/garbage, telephone,
etc.)
None
No
No
 Eligibility factors
o Less than $150 in monthly gross income and liquid resources of $100 or less;
o Migrant or seasonal farm workers who are destitute;
o Households that have a combined monthly gross income and liquid resources which are
less than their monthly rent or mortgage and utilities;
 Homeless
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PUBLIC BENEFITS
Program Description
Services Provided
numbers
Who is Eligible
The IHSS Program will help pay for services provided to you so that you can remain safely in
your own home. Brochure ~ English - Brochure ~ Spanish
 IHSS is considered an alternative to out-of-home care, such as nursing homes or board and
care facilities.
 Services include house-cleaning, laundry, meal preparation and clean up, running errands and
personal care.
 Department of Public Social Services/Public Authorities
Hours: M-Th 8:00 am – 5:30pm
12125 Day Street, Suite S-101
Friday 8:00 am –5:00pm
Moreno Valley, CA 92504
Phone : (888) 470-4477
Website: http://dpss.co.riverside.ca.us/public-authority/contact-us
 Riverside County IHSS Toll Free Hotline (888) 960-4477
Phone: (951) 358-6400
Website: http://dpss.co.riverside.ca.us/adult-services-division/in-home-supportive-services
 A citizen of the United States
 A California resident
 Over 65 years of age, disabled, or blind
 Disabled children are also eligible
 A qualified alien
 A current recipient of Supplemental Security Income/State Supplementary Payment
(SSI/SSP); or
 You meet all the eligibility criteria for SSI/SSP
o except that your income is in excess of the SSI/SSP income levels; or
o including income, but do not receive SSI/SSP; or
o a Medi-Cal recipient who meets SSI/SSP disability criteria
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PUBLIC BENEFITS
Documents needed
Cost of Service

You must live at home or an abode of your own choosing (acute care hospital, long-term care
facilities, and licensed community care facilities are not considered "own home").
 Your personal property may not exceed $2,000 for an individual or $3,000 for a couple.
o Personal property that is considered in determining your resources includes cash on hand,
checking and saving accounts, the value of stocks, bonds, trust deeds, real property (other
than the home you own and live in), automobiles and recreational vehicles, promissory
notes and loans.
 Personal property that is not considered in determining your resources includes the home you
own and in which you live, one automobile needed for transportation to medical appointments
or work, and all life insurance policies if the combined face value is $1,500 or less.
 If you do not receive SSI/SSP, your income will be used to determine your eligibility for
IHSS. Depending on the amount of your income, you may be required to pay for a portion of
your IHSS benefits (share of cost).
Medi-Cal Benefits
 IHSS recipients are automatically eligible for Medi-Cal for their medical/health care. For most
people who qualify for IHSS, the in-home care benefits are paid for under the Personal Care
Services Program (PCSP), which is a Medi-Cal benefit. Under certain circumstances, the State
of California will have the right to have your estate pay for the cost of some Medi-Cal benefits
received after age 55, upon your admission to a Skilled Nursing Facility.
Meet eligibility requirements
Complete an application and submit it to the local IHSS office at the county DPSS office.
Application SOC 295 Form
 Name, address, phone number, date of birth and social security number.
 A county social worker will interview you at your home to determine eligibility and need.
 This assessment will include information given by you and, if appropriate, by your family,
friends, physician or other health practitioner.
No cost to the IHSS consumer
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PUBLIC BENEFITS
IHSS is a Medi-Cal based program. Participation may affect the provision of services through
other Medi-Cal based programs. The overall issue is one of duplication of services.
30 - 45 days
No
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PUBLIC BENEFITS
Program Description
Services Provided
numbers
Who is Eligible
The mission of the Low Income Home Energy Assistance Program (LIHEAP) is to assist lowincome households, particularly those with the lowest incomes that pay a high proportion of
household income for home energy, primarily in meeting their immediate home energy needs.
Assist customers with utility bills (electric and gas only)
Hemet Service Center
Community Action Partnership of Riverside County
749 N. State Street
(CAP Riverside)
2038 Iowa Avenue, Suite B-102
Hemet, CA 92543
Riverside, CA 92507
Phone: (951) 791-3567
Phone: (951) 955- 4900
Blyth County Administrative Ctr.
Fax: (951) 955- 6506
260 N. Broadway
Phone: (800) 511-1110
Blyth, CA 92225
TTY: (951) 955-5126
Phone: (760) 921-5080
Website: Community Action Partnership
Indio: Workforce Development
Email:
[email protected]
Center, 44-199 Monroe Street
Energy Utility Assistance
Suite B
Indio, CA 92201
Phone: (951) 955-4900 · (800) 511-1110
Phone: (760) 863-2664
Weatherization
Phone: (951) 955-6418
Meet income guidelines to determine your total household income.
The authorization provides that an eligible household's income must not exceed the greatest of 150
percent of the poverty level or 60 percent of the State median income (In FY 2009, 75 percent of
the State median income). Grantees may not set income eligibility standards below 110 percent of
the poverty level, but they may give priority to those households with the highest home energy
costs or needs in relation to income.
Program is a one-time per program year. Funding is limited. Not all income-qualified individuals
will be assisted. Customers (excluding seniors and disabled), who have been assisted for three
prior years will not be assisted for a fourth year.
14
PUBLIC BENEFITS
Application Process
Documents needed
Cost of Service
Emergency situations
Online Applications, take application into company, or mail – Application must be filled out in
Black Ink.
From receipt of the application to payment takes approximately 6 to 8 weeks
Review completed packet and requested documentation
 Copies of current gas and electric bill showing last 4-weeks of usage
o no opening, closing or outdated utility bills
 Proof of all household income, covering past 4 weeks
 Proof of Citizenship (birth certificate, resident care, etc.)
 Social Security Card
 For renters: If utilities are included in rent, you need to provide a rental agreement
 Statement of Citizenship form completed and signed
 Application Form completed and signed
None
No
No
 Broken heating equipment or leaking lines that must be fixed or replaced
 Lack of fuel
 Termination of utility service
 Danger of being without fuel or of having utility service terminated
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PUBLIC BENEFITS
Program Description
Services Provided
numbers
Who is Eligible
Southern California Gas Company offers many programs that help local governments save
energy and money. These programs, detailed below, include rebates and incentives for energyefficient equipment and business processes, zero-percent financing for qualifying energyefficiency projects, and tools to help monitor your energy usage.
 Direct Assistance Program (DAP)
 California Alternate Rates for Energy (CARE) 20% Discount
 Gas Assistance Fund (GAF)
 Medical Baseline Allowance
o Life-threatening illness, or disabled
 Requested Payment Arrangements (level pay plan)
 Services for Visually Impaired
Payment Center
EMERGENCY INFORMATION: (800) 427-2200
3460 Orange Street
Riverside, CA 92501
Payment Locations
For General Correspondence
Centralized Correspondence
P.O. Box 3150
San Dimas, CA 91773
Residential Customers: (800) 427-2200
DAP: (800) 331-7593
TDD/TTY: (800) 252-0259
Utility Assistance dial 211
Website: http://www.socalgas.com/assistance/care/
Any customer who meets the eligibility requirements
Requirements for DAP and CARE
1) If you or another person in your household receives benefits from any of these programs:
16
PUBLIC BENEFITS
Eligibility Requirements, continued
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-OR-
Medi-Cal/Medicaid
Healthy Families Categories A & B
Women, Infants & Children (WIC)
TANF or Tribal TANF
Head Start Income Eligible - Tribal Only
Bureau of Indian Affairs General Assistance (BIA GA)
Food Stamps / SNAP
National School Lunch's Free Lunch Program (NSL)
Low Income Home Energy Assistance Program (LIHEAP)
Supplemental Security Income (SSI)
2) Total income for all persons in your household meet income guidelines
Requirements for GAF
1) Customers must meet the following requirements:
 The gas bill must be in the name of the customer requesting assistance.
 The bill address must be the customer’s primary residence.
 The customer must not apply for more than the maximum GAF allowance for the current
program year.
 The customer must meet the income guidelines
Medical Base Line (To apply for these services a separate application and doctors note is needed)
1) Customers must meet the following requirements:
 You or a full-time resident of your home must require a sustained level of heating or lifesupport equipment due to one of the following conditions:
17
PUBLIC BENEFITS
Application Process
Documents needed
Cost of Service
o Paraplegia, quadriplegia, multiple sclerosis, or scleroderma
o A compromised immune system of a life threatening illness
o Any other condition for which additional heating is medically necessary to sustain
the person’s life or prevent deterioration of the person’s medical condition.
Meet specific criteria of requested program - see above
 On-line application CARE Program Energy Assistance Medical Baseline Utility Assistance
 Mail or take application into company
Varies depending on selected program
Varies depending on selected program
See specific program requirement
None
No
No
18
PUBLIC BENEFITS
Program Description
Services Provided
numbers
Who is Eligible
Desert AIDS Project provides medical care and comprehensive support services to people
living with HIV/AIDS in the desert community. Free, confidential, rapid-result HIV testing
is available, as well as counseling, home health services, legal assistance and assistance
with housing, medications, food, re-employment and more. Prevention and education
outreach is available to any group. As a fundraiser, DAP operates five Revivals Resale
Marts.
 Confidential HIV testing
 Transportation
 Legal counseling
 Case management
 Benefits and financial counseling
 Home care
 On-Site Walgreen’s Pharmacy
 Food
 Dental referrals
 Psychological counseling
 Housing assistance
 Substance abuse counseling
 On site Laboratory services
Main location:
Satellite Campus
1695 N. Sunrise Way
81-880 Dr. Carreon Boulevard
Palm Springs, CA 92262
Carreon Professional Plaza, Suite B-107
Hours: 8:00 am – 5:00 pm, Monday – Friday
Indio, CA 92201
Phone: (760) 323-2118
Phone: (760) 342-4197
Contacting DAP
Any person who meets the eligibility requirements
19
PUBLIC BENEFITS
Documents needed
 Live in Riverside or San Bernardino County
 Proof of HIV
30 day residency requirement FAQs
 Intake Packet
 Call for an Appointment (760) 323-2118 x531
 Intake classes held each Wednesday at 2:00 pm at the main location in Palm Springs
 Pick up intake packet or download documents
o MISP indigent program
o ADAP CA Residents of income $50,000 or less
o HIV Meds
Within 5 business days with proof of proper insurance, Medicare, etc.
Proof of medical insurance
Who Are You: (any of the following)
 Driver’s license
 State ID
 Immigration Card
 or Valid United States Passport
 Social Security Card: (or proof you have applied)
Proof You Live in Riverside or San Bernardino County: (any of the following)
 A post marked letter 90 days prior to the date of intake
 Utility bill - showing original date of service 90 days prior to the date of intake
 Rental Agreement - Showing move in date 90 days prior to the date of intake
Proof of HIV: (Diagnosis information)
 Form or letter completed by a physician or licensed healthcare provider
-OR Lab results indicating the client’s HIV status (Western Blot), CD4 count, HIV viral
20
PUBLIC BENEFITS
Documents needed, continued
Cost of Service
load test performed.
 Proof of Insurance: (Medicare, Medi-Cal, or Private Insurance)
Proof of Income:
 Federal Income Tax Return
-OR- (any of the following)
 Pay Stubs for the last 3 months
 Disability Award Letter
 Retirement Benefit Receipt or Check Stub
 Letter of Support from family member or friend
 Self-Employment Affidavit/Profit/Loss Quarterly statement
AND
 Current and Complete Bank Statement
 Dependent on the insurance program
 If denied MISP and denied medical last safety, a net sliding scale support with Ryan
White money could be applicable.
No
No
21
PUBLIC BENEFITS
Program Description
Services Provided

The Health Insurance Counseling and Advocacy Program (HICAP) is a volunteer
supported program that helps Medicare beneficiaries of any age make informed choices
and provides advocacy when their health care benefits and rights are threatened or
denied. Individual appointments are available throughout the county with trained
volunteer counselors who are registered with the California Department of Aging.

HICAP provides free and unbiased community education and individual counseling to
Medicare beneficiaries about Medicare, Supplemental plans, Prescription Drugs,
Medicare Advantage plans, Long Term Care, Appeals, and more.

The overall intent of the HICAP is to provide clients with the information they need to
make informed, independent decisions about their health insurance needs. HICAP does
not endorse or recommend any specific health insurer or other related profit making
enterprise.
Health Insurance Counseling and Advocacy Program
Free individual Health Insurance Counseling for Medicare recipients by highly trained
volunteer counselors registered with the California Department of Aging.
Assist with referrals to other federal or state programs.
Assist with challenging a denial of service by Medicare, a Medicare prescription drug
plan or Medicare health plan.
Assist with applying for programs that can help with Medicare costs, including the Low
Income Subsidy (LIS) Program and the Medicare Savings Program (MSP).
Community Education Presentations Free educational Presentations to seniors and their
caregivers about Medicare, Medicare prescription drug coverage, Medicare health plans
and individuals' rights and protections under Medicare.
Free educational Presentations about Long Term Care Insurance options, including the
California Partnership for Long Term Care.







22
PUBLIC BENEFITS
numbers
Who is Eligible
Cost of Service
Health Insurance Counseling & Advocacy Program HICAP
A No-Cost Service to Help Maximize Your Medicare Benefits
HICAP of Riverside County
9121 Haven Avenue, Suite 120
Rancho Cucamonga, CA 91730
Phone: (909) 256-8369
Hours: M – F, 8:00am – 4:00pm
(800) 434-0222
Long-Term Care Ombudsman (800) 300-6222
Website: Riverside County Branch
http://www.coaoc.org/programs-and-services/hicap/how-it-helps.aspx
Contact Us Annual Enrollment Clinics
Current Medicare beneficiaries
 Adult children and other representatives of Medicare beneficiaries
 People 65 years and over who are: eligible for Medicare; about to begin receiving
Medicare benefits; contemplating the purchase of Medicare related health insurance; or
planning for retirement
 People younger than 65 years who are eligible for Medicare due to disability
 People needing information on Long Term Care Insurance or will soon be eligible for
Medicare
Medicare eligible
Medicare eligible
On-line application, mail application, call office for applications
 Does not accept walk-ins
2 to 4 weeks depending on services
Dependent on services or selected programs
Dependent on services or selected programs
None
23
PUBLIC BENEFITS
No
No
24
PUBLIC BENEFITS
Program Description



Services Provided








IEHP, Inland Empire Health Plan, is a not-for-profit health plan whose mission is to organize
and improve the delivery of quality, accessible and wellness based healthcare services for our
community.
Seniors and people with disabilities who have Medi-Cal keep the same Medi-Cal health
coverage plus more benefits at no extra cost. (see Services Provided below)
For seniors and people with disabilities who have Medi-Cal and Medicare, IEHP Medicare
Dual Choice (HMO) covers benefits from Medicare, Medi-Cal, and Part D Prescriptions, all in
one plan. One plan covers doctor visits, hospital stays, brand name and generic prescriptions,
dental care, vision care and rides to your medical services; 24 round trips per year, up to 100
miles per round trip.
650 primary care doctors, over 1,800 specialists, and over 580 pharmacies.
Personalized Care Coordination - IEHP nurses keep things from "falling through the cracks"
by helping Members coordinate their care activities.
24-Hour Nurse Advice Line - Talk to a nurse anytime you are sick - day or night, 7 days a
week, even on holidays.
Prescriptions - Pre-approved list of thousands of Brand and Generic medicines and a mailorder pharmacy program. IEHP also has 580+ local pharmacies, some offering home-delivery.
Wellness Programs – Members learn to manage their health and prevent illness with programs,
such as Living Well with A Disability, Diabetes Self-Management, Family Asthma, Healthy
Heart, Weight Management, Stop Smoking…and more.
Persons with Disabilities Workgroup - IEHP listens to Members and lets their wisdom and
experiences guide their services. This advisory group meets quarterly to give feedback on
ways to enhance IEHP benefits and services.
Individualized Wheelchair Seating Assessments – IEHP offers a professional assessment that
links Members to quality equipment and a high standard of care.
Accessible Information - IEHP produces alternate formats to make information more
accessible to everyone (e.g., audio, electronic text, large print, and Braille).
25
PUBLIC BENEFITS

Services Provided, continued
numbers
Who is Eligible
Audio Health Library – The Audio Library is a 24-hour phone service with hundreds of up-todate, plain language, health messages from medical experts.
 Bus Stops and Routes – The Doctor Directory includes the bus routes and stops closest to each
Primary Care Doctor's office.
 Accessibility Ratings - IEHP conducts in-depth site reviews at each Primary Care Doctor's
offices. Results are published in the semi-annual Doctor Directory.
 Sign Language Interpreter Services & TTY – Sign Language interpretation services for
medical appointments and toll-free TTY phone numbers are available for Members who are
deaf or hard of hearing.
 Newsletter and Website - IEHP’s newsletter and website offers up-to-date information about
your health care benefits, services and ways to lead a healthy lifestyle.
10801 Sixth Street, Suite #120
 Medi-Cal recipients:
Phone:
(800) 440-IEHP (4347)
Mailing Address
TTY/TDD: (800) 718-4347
P.O. Box 1800
 Medi-Cal and Medicare recipients:
Rancho Cucamonga, CA 91729-1800
Phone:
(877) 273-IEHP (4347)
Website: IEHP
TTY/TDD: (800) 718-4347
Community Resource Center (CRC)
Fax:
(909) 890-2003
 Seniors and people with disabilities who have Medi-Cal
 Seniors and people with disabilities who have both Medi-Cal and Medicare
People with BOTH Medicare (Part A and B) and Medi-Cal
Excluded Population Service Area
 Applications can be taken over the phone, mailed out/on line
 Websites: Covered California DPSS C4Yourself
 Enrollment assistance (888) 860-1298 · TTY (800) 720-4347
15 to 45 days
26
PUBLIC BENEFITS
Documents needed at time of
interview
Cost of Service
Medi-Cal ID number, Medicare ID number
No cost to low-cost
No
No
27
PUBLIC BENEFITS
Program Description
AKA or Formerly known as
Access for Infants and Mothers
(AIM)
Services Provided
numbers
Who is Eligible
MCAP provides pregnant women with comprehensive coverage for a low cost with no
copayments or deductibles for its covered services. The Medi-Cal Access Infant Program may
cover their newborns. MCAP is for middle-income families who do not have health insurance and
whose income is too high for no-cost Medi-Cal. MCAP is also available to women who have other
health insurance plans that does not cover maternity services or with a maternity-only deductible
or copayment greater than $500. You can read more about Coordination of Benefits between your
other health insurance plan and the MCAP health plan in the Glossary of Terms. If you are
enrolled in MCAP, your baby has eligibility for coverage in the Medi-Cal Access Infant Program
for up to two years, unless your baby is enrolled in employer sponsored insurance or no-cost
Medi-Cal or your income no longer qualifies on your infant’s first birthday.
Promote a healthy pregnancy for you and a healthy start for your baby.
http://www.aim.ca.gov/Services/
Customer Service Call Center:
Send Over Night Applications to: MCAP:
Medi-Cal Access Program
Medi-Cal Access Program
Phone : (800) 433-2611
P.O. Box 15559
625 Coolidge Drive, Suite 100
Fax:
(888) 889-9238
Sacramento, CA 95852-0559
Folsom, CA 95630
Website: Mailing Addresses
MCAP Home Page
An applicant can be a pregnant woman age 18 or older applying for herself, or an applicant can be
the husband of a pregnant woman. An applicant can also be a legal guardian or natural parent,
foster parent, or stepparent with whom a pregnant child lives. An emancipated-minor, who is not
living in the home of a natural parent or adoptive parent, a legal guardian, foster parent, or stepparent, may also be an applicant. Applicant can apply anytime during pregnancy.
 You must be pregnant. The application date is the date the complete and eligible application is
sent to the MCAP as shown by the U.S. Postal postmark date on the application envelope, or
documentation from other delivery services.
 A California resident: A person living in California who plans to stay
28
PUBLIC BENEFITS
Application Process
Documents needed

Not enrolled in other programs: You cannot be receiving no-cost Medi-Cal or Medicare Part A
and Part B benefits as of the application date
 Not covered by any other health insurance plan: You cannot have other health insurance,
unless your other health insurance plan doesn’t cover maternity services or has a maternityonly deductible or copayment greater than $500 as of your date of application
 Within the MCAP income guidelines: You must have a Federal Modified Adjusted Gross
Income within the MCAP income guidelines
Guidelines
 Fill out the application and mail it in, along with SSNs/ITINs. Application
 If you did not list SSNs/ITNs on the application send it in along with the proof of your income
for your federal tax household members
A completed application will process within 10 calendar days of receipt
 Proof of last year’s income:
o 1040 Federal Income Tax return from previous year; or documents to show selfemployed or other income for each person in your federal tax household.
 Proof of current income:
o Paycheck or unemployment stub for each person in your federal tax household
o Letter from Employer for each person in your federal tax household
 The following must be included in the letter or it will not be accepted:
o Letterhead identifying business name, address and phone number
o Date of the employer letter
o Employee's name
o Employee's current gross monthly income for a period ending 45 days from when the
program receives the document
o Statement: "Information provided is true and correct to the best of the signer's
knowledge."
o Signature and job title of authorized personnel
29
PUBLIC BENEFITS
Cost of Service


There is a small cost for a MCAP subscriber
The total cost – one-time cost will be exactly 1.5% of your Medi-Cal Adjusted Gross Income
o Arrangements for monthly payments can be made for a period of one year
 If the entire cost of 1.5% is paid upon submission of application, a $50 discount will be
provided
Call (800) 433-2611 for information
The number of women enrolling in MCAP is limited by state funding. While adequate funding is
generally available, once the program is full, you will not be enrolled even if you qualify and your
application is complete. If this happens, you will be notified by mail, and your initial payment will
be refunded.
30
PUBLIC BENEFITS
MEDI-CAL
Program Description
Services Provided
Contact InformationRiverside office locations and
phone numbers
Medi-Cal is California's Medicaid program. Medi-Cal is no or low cost health care coverage for
California residents with limited income and resources. The program is California’s version of the
Federal Medicaid program and is funded by state and federal tax revenue. Medi-Cal provides health
coverage for children, pregnant women, families, the elderly, blind, and disabled.
Riverside County contracts with two managed care providers that provide Medi-Cal recipients with
different healthcare options that provide access to local healthcare providers and plans.
Full medical care for children, most medical care for the elder, disabled and blind with partial
prescription drug coverage. Limited services for persons without residency documentation.
Department of Public Social Services: Office Locations
Administrative Services Division
Adult Services & Administration
Phone: (951) 358-3000
3950 Reynolds Road
Riverside, CA 92503
Adult Services Division
Phone: (951) 358-6400
CalWORKs, Cal Fresh, GAIN, General Relief, Medi-Cal
Riverside, CA 92505
Phone:
(951) 358-3400 · (951) 358-6700
Website: DPSS - Medi-Cal
Who is Eligible
In-Home Supportive Services
Phone: (951) 358-6400
Those who receive one of the following:
 Supplemental Security Income/State Supplemental Program (SSI/SSP)
 California Work Opportunity and Responsibility to Kids (CalWORKs)
 Refugee Cash Assistance (RCA)
 Foster Care
 Adoption Assistance Program
 Kin-GAP
Others who may be eligible:
o Age 65 or older
31
PUBLIC BENEFITS
MEDI-CAL
Who is Eligible, continued
Application Process
Documents needed
o
o
o
o
o
o
Blind
Disabled
Under 21
Pregnant
Diagnosed with breast or cervical cancer
In a skilled nursing or intermediate care facility
 “Deprived Child”
 Tuberculosis
 Total Parenteral (intravenous) Nutrition services
Meet one of the eligibility requirements above
Exceed income or asset, property/resource limits, age, citizenship or do not meet eligibility
 By mail, in person, or online Application FAQs
 Notification of application will be provided within 10 working days of receipt
 Eligibility is normally determined within 45 days and Disability may take up to 90 days
 Upon review of application, DPSS will mail “verification request list” of needed documentation
 Recipient has 10 days to provide information
1) Personal Identification
Birth Certificate, Driver’s License, School or Work ID, Voter Registration, Social Security Card,
or a sworn statement from someone who knows you. An identification form from General
Assistance or General Relief, Immigration papers.
2) Social Security Number
Social Security Numbers for all household members. Individuals, including children, applying
for food stamp benefits, must provide either a Social Security number or proof of application for
a Social Security number.
3) Proof of Income
 Pay stubs, a letter from your employer on company letterhead, W-2 form, wage tax receipt,
State or Federal tax return
32
PUBLIC BENEFITS
MEDI-CAL
Cost of Service


Self-employment bookkeeping records
Benefit programs:
o Social Security, Unemployment, workers compensation student aid, benefit check or
official letter describing benefits received
4) Proof of Assets
Bank statements for checking accounts, savings accounts, certificates of deposit, credit union
accounts, retirement accounts, stocks, bonds, dividends, etc.
5) Proof of your Expenses
Rent or mortgage receipts, utility bills, receipts for child or adult care, and receipts for medical
expenses for people over 60 or disabled. Proof of payment for court-ordered child support.
Proof of shelter costs (rent or mortgage payment, lot rent, household, real estate, taxes, utility
bills- heat, electricity, water/sewage/garbage, telephone, etc.).
Possible share costs associated with benefits
Medi-Cal recipients may also be eligible for in-home support. Low-income subsidy program for
Medicare Part D, possible organ transplant benefits. For medically indigent services review MISP
No
33
PUBLIC BENEFITS
MEDICARE
Program Description
Services Provided
phone numbers
Who is Eligible
Medicare is our country’s health insurance program for people age 65 or older. Certain people younger than
age 65 can qualify for Medicare, too, including those who have disabilities and those who have permanent
kidney failure.
The program helps with the cost of health care, but it does not cover all medical expenses or the cost of
most long-term care. That is, Medicare covers most acute medical conditions – conditions from which a
patient usually recovers. However, Medicare does not cover unskilled care provided at home, in assisted
living facilities or in nursing homes. For people with chronic disabilities and lengthy illnesses many may
experience large gaps in Medicare's health and prescription drug plans.
Social Security Office Information Additional Locations
FAQs
7880 Mission Grove
Parkway South
Riverside, Ca 92508
Phone: (800) 772-1213
TTY: (800) 325-0778
 Medicare Customer Service Representative: (800) MEDICARE · (800) 633-4227
 Make an appointment: (800) 772-1213 · (800) 325-0778
People age 65 or older, some younger people with disabilities, and people with end-stage renal disease
(permanent kidney failure requiring dialysis or transplant).
 If you already get benefits from the Social Security Administration or the Railroad Retirement Board,
you are automatically entitled to Medicare Part A (Hospital Insurance) and Part B (Medical Insurance)
starting the first day of the month that you turn 65. You do not need to do anything to enroll. Your
Medicare card will be mailed to you about 3 months before your 65th birthday. If you wait until you are
65, or sign up during the last three months of your initial enrollment period, your Medicare Part B start
date will be delayed.
Must be at least 64 years and 8 months old (sign up for Medicare about three months before you reach age
65). You do not have to be retired to enroll in Medicare.
34
PUBLIC BENEFITS
MEDICARE
Methods of Applying for
Services
Processing time of
Application
Application Process
Documents needed

You must have entered the United States lawfully and have lived here for 5 years.
 If you do not enroll during the 7-month FAQs you may have to wait until the next general enrollment
period.
 The general enrollment period is January 1 through March 31 of each year. Anyone who has refused,
terminated, or withdrawn from Medicare Part B or Part A can enroll again during this period. If you
enroll in Part B or Part A (if you do not get them automatically without paying a premium) during the
general enrollment period, your coverage starts on July 1. The cost of Part B may go up 10% for each
12-month period that you could have had Part B but did not take it. You will have to pay this extra 10%
for the rest of your life.
 Apply Retirement/Medicare You can also file for just Medicare if you do not wish to start receiving
your retirement benefits.
 If you do not wish to apply online, you can make an appointment by calling (800) 772-1213. People
who are deaf or hard of hearing may call our "TTY" number, (800) 325-0778, between 7:00 am and
7:00 pm on business days.
 Contact the Social Security Administration at (800) 772-1213 to enroll in Medicare or to ask questions
about whether you are eligible.
 Website: http://www.socialsecurity.gov/medicareonly/
Apply prior to your 65th birthday to avoid delays
Enroll in Medicare and a Medicare drug plan up to 3 months before your 65th birthday and no later than 3
months after the month of your birthday. This is called the initial enrollment period. You will need to
submit an application to the Social Security Administration. You can also sign up for Part B at your local
Social Security office. They will determine if you are eligible, and then send you a Medicare card. Some
government employees who have not paid into Social Security may also have to file an application. Social
Security can answer any questions about your application.
None - However, you need to know your SSN, DOB, Place of Birth, and mother’s maiden name.
35
PUBLIC BENEFITS
MEDICARE
Cost of Service
Medicare benefits are provided in 4 parts – A, B, C and D.
 Part A helps cover:
o Inpatient care in hospitals (such as critical access hospitals, inpatient rehabilitation facilities, and
long-term care hospitals)
o Inpatient care in a skilled nursing facility (not custodial or long term care)
o Hospice care services
o Home health care services
o Inpatient care in a Religious Nonmedical Health Care Institution
o You usually do not pay a monthly premium for Part A coverage if you or your spouse paid Medicare
taxes while working. This is called "premium-free Part A."
 Part B helps cover medically-necessary services like:
o Doctors' services
o Outpatient care
o Home health services
o Other medical services
o Some preventive services
o You pay the Part B premium each month. Most people will pay the standard premium amount
 Part C- Medicare Advantage Plans are health plans offered by private companies approved by Medicare.
 If you join a Medicare Advantage Plan, the plan provides all your Part A, B and D coverage.
 Part D is available to everyone with Medicare. To get Medicare drug coverage, you must join a
Medicare drug plan. Plans vary in cost and drugs covered.
Must speak with a Medicare benefits provider
No
th
 Apply prior to your 65 birthday. For example, if your 65th birthday is August 20, your Medicare
effective date would be August 1. If your birthday is on the 1st day of any month, Medicare Part A and
Part B will be effective the 1st day of the prior month. For example, if your 65th birthday is August 1,
your Medicare effective date would be July 1.
36
PUBLIC BENEFITS
MOLINA HEALTHCARE
Program Description
Services Provided
Since 1980, Molina Healthcare has been a leader in providing quality healthcare to those
who depend on government assistance. Our commitment to our members has made us a
national leader in providing affordable healthcare to families and individuals. During this
time, we have become one of the most experienced managed healthcare companies in the
country. Molina is a Managed Care Plan that works with Medicaid, a state and federal
program that provides health coverage to very low income, which can also be known as
Medi-Cal, in California. Medicare is a federal program that provides health coverage if you
are 65 or older or have a severe disability, no matter your income.
 Molina Healthcare's Medicaid Programs
o Molina Healthcare contracts with state governments and serves as a health plan
providing a wide range of quality health care services to families and individuals who
qualify for government-sponsored programs, including Medicaid and the State
Children's Health Insurance Program (SCHIP).
o Through the Medicaid program, Molina Healthcare provides health insurance to lowincome families and individuals with disabilities, with eligibility requirements and
benefits for Medicaid determined by each state. Another program, the State Children's
Health Insurance Program (SCHIP), can provide health care coverage to children who
cannot afford private insurance, but whose family's income is too high to qualify for
Medicaid assistance.
 Molina Medicare Options Plus
o A Medicare health plan designed especially for people who have full Medicaid and
Medicare coverage. The plan includes all the benefits of Medicare and Medicaid and
more, at little or no out of pocket cost. We created Molina Medicare Options Plus, as
a special needs program for people just like you. We give you access to a large
selection of doctors, hospitals and other healthcare providers.
37
PUBLIC BENEFITS
MOLINA HEALTHCARE
Services Provided, continued
numbers
Who is Eligible
Application Process
Cost of Service

Molina Medicare Options
o A Medicare health plan designed especially for people who want all the benefits of
original Medicare and more, at little or no out of pocket cost. We created Molina
Medicare Options as a plan for people on a budget who want comprehensive health
coverage at an affordable cost. Access to a large selection of doctors, hospitals and
other healthcare providers.
11748 Magnolia Avenue, Suite D
Member Services Department:
Riverside, CA 92503
Phone numbers:
Phone:
(951) 358-0142
Toll Free: (800) 665-0898
Website: Local Molina Provider
TTY/TDD: (800) 346-4128
Website: Molina Healthcare
Medi-Cal and Healthy Families Program
Medicare Parts A and B
Enrollment period or under certain circumstances
Apply online, call for an application to be mailed to you
You should receive your Member Evidence of Coverage and Molina Medicare ID Card the
first or second week after your enrollment is effective with Molina Medicare.
Fill out and submit application
Proof of Medicare Parts A and B
 Molina's Medi-Cal plan offers no-cost comprehensive health coverage with no monthly
premiums and no co-payments for any benefit. To enroll in Molina's Medi-Cal plan,
please contact Health Care Options (HCO) at (800) 430-4263.
 The Healthy Families Program is a low-cost health coverage that provides health, dental
and vision coverage to children who qualify. For more information on Molina's Healthy
Families Program (800) 643-7276 or the Healthy Families Program at (800) 880-5305.
No
No
38
PUBLIC BENEFITS
Program Description
Services Provided
numbers
Who is Eligible
A government program that provides economic security to people who are retired,
unemployed, or unable to work. The U.S. Social Security program was established in 1935
and its funds come from employers and employees.
 If you want to apply for Retirement, Spouses, Medicare or Disability benefits, you can
use our Online application
 Retirement benefits
 Survivors benefits
 Disability benefits
 Supplemental Security Income (SSI)
 Medicare
Call our toll-free telephone number (800) 772-1213, to make an appointment or to apply
for benefits by telephone or in person.
 If you are deaf or hard of hearing, you can call TTY (800) 325-0778
Social Security
Social Security
Administration
7880 Mission Grove Parkway South
1860 Chicago Avenue, Suite G13
Riverside, CA 92508
Riverside, CA 92507
Phone numbers:
Phone numbers:
Toll Free: (800) 772-1213
Toll Free: (800) 772-1213
TTY:
(800) 325-0778
TTY:
(800) 325-0778
Website: SSA Office Locator
Website: http://www.ssa.gov/




You must be at least 61 years and 9 months old to apply for retirement benefits.
Survivor of deceased: Spouse, Divorced Spouse, Child.
You must be at least 61 years and 9 months old to apply for retirement benefits.
You should apply for benefits no more than four months before the date you want your
benefits to start.
39
PUBLIC BENEFITS
Application Process

If you are not getting Social Security and you are not ready to retire, you should still
sign up for Medicare four months before your 65th birthday.
 Social Security survivors benefits can be paid to:
o A widow or widower - full benefits at full retirement age, or reduced benefits as
early as age 60
o A disabled widow or widower - as early as age 50
o A widow or widower at any age if they take care of the deceased child who is under
age 16 or disabled, and receiving Social Security benefits
o Unmarried children under 18, or up to age 19 if they are attending high school full
time. Under certain circumstances, benefits can be paid to stepchildren,
grandchildren, or adopted children.
o Children at any age who were disabled before age 22 and remain disabled.
o Dependent parents age 62 or older
 If you are divorced, you may still qualify for survivors benefits.
o Social Security benefits can be paid if you are the child
See eligibility requirements above
On-line, call agency, by mail
Dependent on selected program
Complete application
40
PUBLIC BENEFITS
Cost of Service





Your Social Security number
Your birth certificate
Your W-2 forms or self-employment tax return for last year
Your military discharge papers if you had military service
Your spouse’s birth certificate and Social Security number if they are applying for
benefits
 Children’s birth certificates and Social Security numbers, if you are applying for
children’s benefits
 Proof of U.S. citizenship or lawful alien status if you (or a spouse or child applying for
benefits) were not born in the United States, and
 The name of your financial institution, the routing number and your account number,
so your benefits can be deposited directly into your account
 If submitting original documents or copies certified by the issuing office.
Documents can be mailed or carried to Social Security. Photocopies will be made
of your documents and returned to you.
None
Must apply for other service
No
41
PUBLIC BENEFITS
Program Description
Services Provided
numbers
Who is Eligible

The (SSI) program pays benefits to disabled adults and children who have limited
income and resources.
 SSI benefits also are payable to people 65 and older without disabilities who meet the
financial limits.
Designed to help aged, blind, and disabled people, who have little or no income; and
provides cash to meet basic needs for food, clothing, and shelter
Social Security Administration:
Office Locator
7880 Mission Grove Parkway South
Hours: M – F 9:00am - 4:00pm
Riverside, CA 92508
Wednesday 9:00am-Noon
Toll Free: (800) 772-1213 ( M – F:7:00am – 7:00pm)
TTY:
(800) 325-0778
Website: www.socialsecurity.gov SSI-FAQs
Email:
Email
Anyone who is age 65 or older, blind or disabled; has limited income; and has limited
resources; and is a U.S. citizen or national, or in one of certain categories of aliens (in
general, an alien who is subject to an active warrant for deportation or removal does not
meet the citizenship/alien requirement); is a resident of one of the 50 States, the District of
Columbia or the Northern Mariana Islands; and is not absent from the country for a full
calendar month or more than 30 consecutive days and applies for any other cash benefits or
payments for which they may be eligible, (for example, pensions, Social Security benefits)
and gives SSA permission to contact any financial institution and request any financial
records that the financial institution may have about you; and files an application; and
meets certain other requirements.
 People who are 65 or older, as well as for blind or disabled people of any age,
including children.
 To qualify you also must have little or no income and few resources. This means that
42
PUBLIC BENEFITS
the value of the things you own must be less than $2,000 if you are single or less than
$3,000 if you are married. The value of your home does not count. Usually, the value
of your car does not count or the value of certain other resources, such as a burial plot,
etc. Benefit Eligibility Screening Tool
To get SSI, you also must apply for any other cash benefits you may be able to get.
 You can apply for SSI benefits by speaking with someone at Social Security. Toll free
number (800) 772-1213 between 7:00 am and 7:00 pm, Monday through Friday to
make an appointment. TTY (800) 325-0778.
 You may choose to file the claim either by phone or in person at a local Social Security
office. One of our representatives will help you apply for benefits. Please have your
Social Security number handy when you call. See below for steps you should take
before you call.
 You also may visit an office without an appointment, but you may have to wait to
speak to a representative.
 If you need a language interpreter, a free interpreter services will be provided to help
you conduct your Social Security business over the phone or in any Social Security
office.
43
PUBLIC BENEFITS
Methods of Applying for Services,
continued

The earliest SSI is paid is the month after the filing date of your application, or the month
after you first meet all the eligibility requirements, whichever is later. The date you contact
us may be used as the filing date. If you do not have all of the things needed, you can get
them later.
Complete application
 Original documents are needed. If you do not have an original document, certified
copies will be accepted from the office that issued the original document. Photocopies
are not accepted. Original documents will be returned to you.
 You will need to apply for a Social Security number if you do not have one.
 If you need one, a number will be assigned at the time Social Security entitles you to
SSI benefits.
 If you already proved your age when you applied for Social Security benefits, you do
Application Process
Documents needed
You may not need all of the following
documents. As some documents can be
substituted for another. Contact Social
Security to see what documents are
needed for your circumstances.
To apply for SSI disability benefits, please follow these steps:
o Step 1: Review the Adult Disability Starter Kit. This kit answers common questions
about applying for benefits and includes a worksheet that will help you gather the
information you need.
o Step 2: Fill out the online Disability Report Adult. At the end of the report, you will
be asked to sign a form that gives your doctor permission to send us information
about your disability. This information is used to make a decision on your claim.
o Step 3: Complete your application for SSI disability benefits by calling our Toll
Free number (800) 772-1213 between 7:00 am to 7:00 pm, Monday through Friday
and making an appointment. You may choose to apply for benefits either by phone
or in person at your local Social Security office. One of our representatives will
help you apply for the benefits. Please have your Social Security number available
when you call. The TTY number is (800) 325-0778 during the same hours.
44
PUBLIC BENEFITS
not need to prove it again for SSI:
o a public birth record recorded before age 5; or
o a religious birth record recorded before age 5; or
o other documents showing your age or date of birth
 If you are a citizen, examples of documents you may need:
o birth certificate showing you were born in the United States; or
o religious record of birth or baptism showing your place of birth in the United
States; -ORo naturalization certificate; or
o certificate of citizenship
 If you are an alien, examples of documents you may need:
o a current immigration document; e.g., an I–551 (Permanent Resident Card); or
o I–94 (Arrival/Departure Record).
 If you are an alien who has served in the U.S. Armed Forces, you may need your
military discharge paper (form DD–214).
 If you have income, you may need to provide the following:
o Earned Income – payroll stubs, or if self–employed, a tax return for the last tax
year
o Unearned Income – any records you have (for example, award letters, bank
statements, court orders, receipts) showing how much you receive, how often,
and the source of the payment; and
o Work Expenses – see information under SSI WORK INCENTIVES.
PROOF OF RESOURCES
 Bank statements for all checking and savings accounts
 Deed or tax appraisal statement for all property you own besides the house you live in
 Life or disability insurance policies
 Burial contracts, burial plots, etc.
45
PUBLIC BENEFITS

Certificates of deposit, stocks, or bonds; titles or registrations for vehicles like cars,
trucks, motorcycles, boats, campers
PROOF OF LIVING ARRANGEMENTS
 Lease or rent receipt
 Names, dates of births, medical assistance cards or Social Security numbers for all
household members
 Deed or property tax bill
 Information about household costs, food, utilities, etc.
MEDICAL SOURCES (IF YOU ARE FILING AS BLIND OR DISABLED)
 If you are applying as a blind or disabled person, information needed:
 Your medical reports, if you have them
 Names, addresses, and telephone numbers of doctors and other providers of medical
services to you and the approximate dates of treatment
 Names of the prescription and non-prescription medications taken
WORK HISTORY
 Job titles
 Type of business
 Names of employers
 Dates worked
 Hours worked per day and hours worked per week
 Days worked per week, and rates of pay for work you did in the 15 years before you
became unable to work because of your illnesses, injuries, or conditions
 Description of job duties for the type of work you performed.
OTHER SOURCES
 If you are applying as a disabled child (or on behalf of a disabled child), the names,
addresses, and telephone numbers of people (teachers, caregivers) who can provide
information about how the disabled child's medical condition affects his or her day-to-
46
PUBLIC BENEFITS
day activities are needed.
If your child is part of an individualized education plan (IEP) at his or her school, it is
helpful if you bring a copy of the plan.
None
Must apply for other service
No

Cost of Service
47
PUBLIC BENEFITS
Program Description
OUR MISSION
Promote and honor all veterans, and enhance their quality of life and that of their dependents
and survivors through counseling, Claims assistance, and education, advocacy, and special
projects.
Services Provided

numbers
Local Office locations
Veterans’ Services of Riverside County provides a wide range of services including
Compensation, Pension Aid and Attendance, Education and Training, Vocational
Rehabilitation and Employment, Home Loan Guaranty, Dependent and Survivor Benefits,
Health Benefits, Life Insurance and Burial Benefits.
Riverside
4360 Orange Street, Riverside, CA 92501
951-955-3060
951-955-3063 fax
Monday through Thursday 8 am to 4 pm
Closed every Friday
Hemet
749 N. State Street
Hemet, CA 92543
951-766-2566
951-766-2567 fax
Monday through Thursday 8 am-12pm, 1pm-4pm
Field Locations
Banning – DPSS Office
63 S. 4th Street
Banning, CA 92220
3rd Wed. 12:30 pm-3:30 pm
Blythe – VA Clinic
1273 W. Hobson Way
Blythe, CA 9225
1st Wed. 10am-2pm
Corona – Vet Center
800 Magnolia Ave.,Ste. 101
Corona, CA 92879-3123
1st & 3rd Thurs. 9am-12pm
48
PUBLIC BENEFITS
Contact information continued:
Indio
44-199B Monroe Street, Indio, CA 92201
760-863-8266
760-863-8478 fax
Monday through Thursday 8am-4pm
Murrieta – VA Community
Clinic
28078 Baxter Road, Ste. 540
Murrieta, CA 92563
Every Tuesday 8am-12pm,
1pm-4pm
Palm Desert VA Clinic
41990 Cook Street Ste. 1004,
Bldg.F
Palm Desert, CA 92211
2nd & 4th Wednesday 9am3pm
Who is Eligible











Served in the active military, naval, or air service and were honorably discharged or
released
Reservists or National Guard members whom were called to active duty by a Federal Order
(for other than training purposes) and you completed the full period
Discharged or separated for medical reasons, early out, or hardship
Injured during service
Served in theater of combat operations within the past 5 years
You were discharged from the military because of a disability (not pre-existing)
Former Prisoner of War
Received a Purple Heart Medal
Receive VA pension or disability benefits
Receive state Medicaid benefits
Veteran, Veteran's dependent
49
PUBLIC BENEFITS
Who is Eligible, continued
 Surviving spouse, child or parent of a deceased Veteran
 Uniformed service member
See requirements above
See requirements above
 Contact one of your local veterans’ representatives at one of our three main office locations
or one of our five field office locations for assistance.
50
PROTECTION
Program Description
Department of Public Social Services, Adult Services provides a system of in-person
response, 24-hours per day and seven days per week. DPSS is responsible for accepting and
responding to reports of dependent adult and elder abuse of individuals living in Riverside
County. Adult Protective Services program provides social services interventions to
disabled or dependent adults (ages 18 and older) and elders (age 65 and older) to alleviate
physical, sexual and financial abuse, neglect, isolation, abandonment, abduction and mental
suffering.
Services Provided




numbers
Who is Eligible
Application Process
Documents need at time of interview
Cost of Service
Investigates Reports Of:
Physical Abuse
 Neglect
Sexual Abuse
 Abandonment
Psychological Abuse
 Self-Neglect
Financial Abuse
 Abduction
APS Hot Line Toll Free Number: (800) 491-7123 or 911
Fax:
(951) 358-3969
Website: http://dpss.co.riverside.ca.us/adult-services-division/adult-protective-services
Disabled adults and elders
Report of abuse
Disabled adults and elders
Call APS Hot Line (800) 491-7123
Confidential Report Not Subject to Public Disclosure
Immediate response within two (2) hours, if applicable; or 10-day response depending what
safety elements are present at time of allegations.
Primary method is calling APS Hot Line
No
None
No
51
PROTECTION
No
52
PROTECTION
RIVERSIDE COUNTY ADULT SERVICES - C.A.R.E. PROGRAM
Program Description
Services Provided
numbers
Who is Eligible
Application Process- Interview Process
Cost of Service
The mission of the C.A.R.E. Program (Curtailing Abuse Related to the Elderly) is to educate
the public, provide direct advocacy to elderly and dependent adult victims of consumer
fraud, and improve coordination and cooperation among human service providers and public
safety organizations to combat elder and dependent adult abuse.
 Provides consumer fraud education and advocacy for seniors who have been victims of
fraudulent practices by businesses;
 Provides elder abuse recognition and reporting training to law enforcement, financial
institutions, clergy and other mandated reporters;
 Assists victims of consumer fraud in the recovery of assets and prosecution of the
offenders;
 Coordinates three successful regional elder abuse multi-disciplinary teams (C.A.R.E.
Teams) to share best practices on challenging cases and promote increased awareness
and prosecution of abuses.
Toll Free Number (800) 476-7506 ~ 24 hour Adult Protective Service (800) 491-7123
Six offices county-wide
Website: http://dpss.co.riverside.ca.us/adult-services-division/care-program
Dependent Adults (18-64 yrs.) and Elders (65+ yrs.)
Report of consumer fraud by a business
No
Call Toll Free number
Return call with 24 hours; work on case begins immediately after call
Primary method is calling Toll Free Number (800) 476-7506
All paperwork supporting claims in case
None
No
No
53
PROTECTION
Program Description
Services Provided
numbers
The Child Protective Services (CPS)/Children Services Division (CSD) are the major system
of intervention of child abuse and neglect in California. Existing law provides for services to
abused and neglected children and their families. The CPS/CSD goal is to keep the child in
his/her own home when it is safe, and when the child is at risk, to develop an alternate plan
as quickly as possible.
 When a referral is received, the social service staff obtains facts from the person making
the referral to determine if the referral alleges abuse, neglect, or exploitation.
 The Emergency Response staff determines if an in-person response is indicated.
 Whenever a report indicates the need for protection, CPS/CSD will accept the case and
o Intervene in the crisis, if required
o Apply Family Preservation and Support Services for some families
o Assess or identify problems, gather facts and clarify the problems
o Plan and provide services, set goals, identify resources and time frames
o Document the case
o Terminate the case or transfer it to another program
24-Hour Child Abuse Hot Line (800) 442-4918 or (877) 922-4453
 If you need help, or if a child needs help, contact your local county CSD office via this
list: Child Protective Services (CPS) Hotlines for each California County, or consult the
county listings in your telephone directory Children and Family Services Division
CPS Agency
4060 County Circle Drive
Riverside, CA 92503
Phone: (800) 442-4918
Fax:
(951) 413-5122
Website: http://dpss.co.riverside.ca.us/childprotectiveservices.aspx
Please DO NOT send an Email to report Child Abuse and or Neglect, call Hot Line
54
PROTECTION
Who is Eligible
Application Process- Interview Process
Cost of Service
These services are available to children and their families when children are victims of, or at
risk of, abuse, neglect, exploitation, or parental absence.
California law defines child abuse as any of the following:
 A child is physically injured by other than accidental means
 A child is subjected to willful cruelty or unjustifiable punishment
 A child is abused or exploited sexually
 A child is neglected by a parent or caretaker who fails to provide adequate food, clothing,
shelter, medical care or supervision
 If you suspect that a child has been, or is in danger of, abuse or neglect, contact: (911)
the police or county sheriff, or the county Children's Protective Services 24-hour
Emergency response Hot Line (800) 442-4918
Any child who is suspect to be in danger, abuse or neglect
Call CPS/CSD Abuse Hot Line (800) 442-4918
Immediate Response
No
No
None
No
No
55
PROTECTION
Program Description
Services Provided
phone numbers
Who is Eligible
Victim services advocate staff can help you address the practical problems and complex needs of
victimization and make it possible for you to reorganize your life and heal in the wake of crime.
Services include legal assistance, victim/witness services, court and hospital accompaniment, crisis
intervention, emergency assistance, information and referral, and access to law enforcement and
prosecutors.
 Property Return
 Crisis & Emergency Services
 Employment Intervention
 Court Information and Case Status
 Victim Impact Statement
 Case Status
 Restitution Assistance
 Court Support
 Credit Intervention
 Referral Counseling
 Victim Compensation Claims
o Victim compensation for out of pocket expenses, medical expenses, loss of wages or
support, and funeral expenses CA Victim Compensation Program
Main Office in Riverside
Additional Locations
3960 Orange Street
Riverside, CA 92501
Phone: (951) 955-5400 · (866) 217-3766
Website: Victim Witness
Victim, family of a victim or witness of a crime
Victim or witness of crime
Can call or walk-in for services
56
PROTECTION
Application Process
interview
Cost of Service
No
Contact agency – No written application needed
No
None
No
No
57
PROTECTION
Program Description
Services Provided
phone numbers
The Riverside University Health Systems Behavioral Health(RUHSBH) (RCDBH) exists to provide
effective, efficient, and culturally sensitive community-based services to severely mentally disabled
adults and older adults, children at risk of mental disability, substance abusers, and individuals on
conservatorship that enable them to achieve and maintain their optimal level of healthy personal and
social functioning.
RUHSBH is comprised of three major programs: Behavioral Health Services, Substance Abuse
Control Services, and the Public Guardian's office. These programs are divided into five services
that enable the department to provide prompt, efficient, professional, culturally competent,
and sensitive community-based services throughout the County:
 Adult Behavioral Health Services ~ Adult Behavioral Health
 Older Adult Behavioral Health Services ~ Seniors & People with Disabilities
 Children's Services ~ http://www.rcdmh.org/Children-Services
 Public Guardian ~ http://www.rcdmh.org/Administration/Public-Guardian
 Substance Abuse Program ~ http://www.rcdmh.org/Substance-Use-Programs
Riverside University Health Systems Behavioral Health
Emergency Treatment Services:
Addresses
Phone: (951) 358-4881
Phone:
(951) 955-1560 Riverside
(951) 358-4882
(951) 696-3049 Southwest
(951) 358-4883
Fax:
(951) 396-5371 Indio
Additional Numbers
Website: http://www.rcdmh.org/
Veterans Crisis Line
Other Languages
Phone: (800) 273-8255 press 1
RCDMH: Guide to Services
Or TEXT to 838255
Person who has a behavioral health illness, substance abuse or is a Public Guardian
County of Riverside resident
During your initial visit to one of our clinics, you will be required to complete a series of financial
intake forms. Completion of these forms enables the department to accurately determine your
portion of the cost for services and to bill any health coverage you may have. You will also be
58
PROTECTION
Methods of Applying for
Services, continued
Application Process- Interview
Process
interview
Cost of Service
required to complete and sign authorization forms enabling the department to bill Medicare or your
insurance company on your behalf. Failure to complete and sign the authorization forms may result
in your being liable for the total cost of the services rendered at the Board approved rates.
 If you have Medi-Cal, Medicare or other health coverage, you will need to provide the clinic
with your insurance card so that a photocopy can be made and placed in your chart.
Walk-in basis
Check into facility for evaluation
ID
Specific client charges for services are determined by the information you provide during the
financial screening process. A financial screening occurs at the time of your first visit and annually
thereafter.
No
No
Any person who has a behavioral health illness
59
PROTECTION
SUICIDE
Program Description
Services Provided
phone numbers
Who is Eligible
Application ProcessDocuments needed
Cost of Service
The goal is to keep yourself alive until your chosen treatment begins to work.
 Call for yourself or someone you care about
 Free and confidential
 A network of more than 140 crisis centers nationwide
 Available 24/7 ~ SUICIDE IS 100% PREVENTABLE. SPEAK UP, REACH OUT!
Suicidal Crisis Intervention Call for Comfort - Call To Survive
National Lifeline/ Suicide Hotline
California Youth Crisis Line
For Ages 12-24 - All Youth Issues
Phone: (800) 273-8255 · (800) 273-TALK
24 hours / 7 days
Spanish: (888) 628-9454
Phone: (800) 843-5200
TTY:
(800) 799-4TTY (4889)
Trevor: (866) 488-7386 (LGBTQ) Youth
Volunteer Center of Riverside
Website: National Suicide Prevention Lifeline
Helpline of Riverside
Help/Crisis Information
24 hours / 7 days
Psychiatric Emergency Treatment Services
Phone: (951) 686-HELP (4357)
Phone: (951) 358-4881
This service is available to anyone in suicidal crisis, emotional distress or those concerned about a
friend or loved one.
No
No
Call Hotline or Helpline
No
No
No
None
No
No
60
FIRST RESPONDERS
RIVERSIDE COUNTY EMERGENCY MEDICAL SERVICE AGENCY
Program Description
Services Provided
phone numbers
9-1-1 calls are received by one of 15 Public Service answering Points and forwarded to the fire
service agency within its jurisdiction. The closest available first responder unit dispatched is staffed
by either Paramedic (EMT-P), Emergency Medical Technician (EMT-I0) or first Responder
certified personnel. In addition, the ambulance service communication center is notified and the
nearest available emergency ambulance is dispatched.
Emergency Medical Services EMS provides care on-scene with follow-up transport to a hospital.
First responders include EMT-I, EMT-II, EMT-P (paramedic).
911 EMERGENCY SERVICES
Website: http://www.rivcoems.org/home/
61
FIRST RESPONDERS
CITY OF RIVERSIDE FIRE DEPARTMENT
Program Description
Services Provided
phone numbers
The mission of the fire department is to preserve and enhance the quality of life for the citizens of
the City of Riverside. The fire department shall protect life, property, and the environment within
the city through proactive life safety, community education and emergency services programs
utilizing responsible fiscal management, a highly trained work force, progressive technology and
modern equipment.
Fire Prevention
Administration
3085 St. Lawrence Street
Riverside, CA 92504
Phone: (951) 826-5321
Website: http://www.riversideca.gov/fire/Pages/stations.aspx
http://www.rvcfire.org/Pages/ContactUs.aspx
Fire Station Locations
Email: [email protected]
911-EMERGENCY SERVICES (TDD will automatically detect and open a TDD display)
62
FIRST RESPONDERS
CAL FIRE /RIVERSIDE COUNTY FIRE DEPARTMENT
Program Description
Services Provided
phone numbers
The Riverside County CAL Fire Department is always ready, willing and able to serve you, and
meet your emergency and routine needs. Emergencies can run the gamut of fires, medical
emergencies, hazardous material discharges, technical rescues or the need for public assistance. This
agency is committed to meeting your needs and welcomes any ideas on how to improve our service
to you.
Riverside County Fire Department, through contract, provides fire and emergency medical service
to the following cities and community service district: Banning, Beaumont, Calimesa, Canyon
Lake, Coachella, Desert Hot Springs, Indian Wells, Indio, La Quinta, Lake Elsinore,
Menifee, Moreno Valley, Palm Desert, Perris, Rancho Mirage, Rubidoux, San
Jacinto, Temecula and Wildomar.
Administrative Headquarters
Fire Prevention Bureau
210 West San Jacinto Avenue
Perris, CA 92570
Perris, CA 92570
Phone: (951) 940-6900
Phone: (951) 943-4970
Fax: (951) 940-6910
Investigation
Arson Hotline (800) 633-2836
Public Affairs
Information and Education Bureau
Fire Protection Planning
Perris, CA 92570
(Formerly Planning and Engineering)
Phone: (951) 940-6985
2300 Market Street, Suite 150
Incident Information
Riverside, CA 92501
Fax: (951) 940-6701
Phone: (951) 955-4777
Fax:
(951) 955-4886
911-EMERGENCY SERVICES
Website: Office of the Fire Marshal
Palm Desert Office
63
FIRST RESPONDERS
RIVERSIDE POLICE DEPARTMENT (RPD)
Program Description
Services Provided
phone numbers
The Riverside Police Department is committed to proactive law enforcement – community
partnership that is focused on public trust and safety, and provides quality, responsive and effective
services through valued employees.
To serve and protect
Stations:
4102 Orange Street
Riverside, CA 92501
Phone: (951) 787-7911
10540 Magnolia Ave.
Riverside, CA 92505
Phone: (951) 826-5700 - General Information
(951) 354-2007 - Non-Emergency
Email:
http://www.riversideca.gov/rpd/forms/
Website: http://www.riversideca.gov/rpd/
FAQs
911-EMERGENCY SERVICES
64
FIRST RESPONDERS
RIVERSIDE COUNTY SHERIFF DEPARTMENT
Program Description
Services Provided
phone numbers
The members of the Riverside County Sheriff's Department fill a variety of difficult and demanding
roles as providers of law enforcement and related services to our communities.
 In partnership with the public, our services are to protect the public by the suppression and
prevention of crime, and the reduction of criminal recidivism
 Perform all mandates of the Office of Sheriff as provided in the U.S. Constitution and laws of
the State of California, including the investigation and enforcement of violations of federal and
state laws and local ordinances in a fair and reasonable manner
 Serve the superior and municipal courts by providing court security, service of civil process, and
execution of lawful orders of the court
 Maintain the county jails and prisoners committed therein as prescribed by law in a fair and
humane manner
Sheriff's Administration
4095 Lemon Street
Riverside, CA 92501
Phone: (951) 955-2400 – General Information
(951) 955-2440 – Records
(951) 955-2430 – Warrants
Website: http://www.riversidesheriff.org/
Sheriff Stations
Non-Emergency Numbers
Riverside County Corrections
FAQs
65
ESSENTIAL SERVICES
SALVATION ARMY
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
There are 17 centers, known as Salvation Army corps community centers, in Imperial, Riverside,
San Bernardino and San Diego counties for worship and service. Each corps offers social services,
including food and referrals for clothing and shelter, as well as spiritual guidance, and worship.
 Offers social services, including food and referrals for clothing and shelter, as well as spiritual
guidance, and worship.
 The Salvation Army operates several residential facilities for older adults. Here older people can
live in an atmosphere of love, acceptance and encouragement. There are also several adult daycare service centers for those seniors who need specialized services.
 Food Boxes are offered every 90 days for individuals residing in Glen Avon, Jurupa, Mira
Loma, Pedley, Riverside and Rubidoux.
 Monthly Food Commodities available once a month for seniors and individuals in need who
reside in the 92501 & 92506 zip code areas.
Salvation Army
3695 First Street
Riverside, CA 92501
Phone: (951) 784-4490
Website: http://www.salvationarmyusa.org/
Low income families, homeless individuals or families
Low income
Low income
Application
Immediate
No
Proof of income, residency and current ID
66
ESSENTIAL SERVICES
SALVATION ARMY
Cost of Service
None
No
No
67
ESSENTIAL SERVICES
COMMUNITY FOOD PANTRY OF MURRIETA
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
The Murrieta Food Pantry is a non-profit organization staffed by volunteers from St. Martha
Catholic Parish and the local community who are committed to providing nourishing food at no cost
to those residents in Murrieta & Winchester with limited personal resources.
Food
38444 Sky Canyon Drive
Murrieta, CA 92563
Phone: (951) 677-6347 · (951) 677-0078
Website: http://communityfoodpantry.blogspot.com/
Residents of Murrieta and Winchester, and anyone who is homeless or referred by an agency.
Low income residents
No
Registration hours 8:00 am to 9:30 am, Wednesday and Thursday
Normally 30 – 40 minutes
On Site

ID or driver’s license, birth certificate for children, current utility bill showing address, proof of
income
 If no income statement available, waiver must be signed
Free
No
No
68
ESSENTIAL SERVICES
Program Description
Services Provided
phone numbers
Who is Eligible
Process
Provides Emergency Food Assistance to low income families, individuals, the homeless and seniors.
Emergency food assistance
1. Arlington Seventh Day Adventist - 92503 - (951) 688 - 6632
2. Arlington Temporary Assistance - 92503 - (951) 689 - 5620
3. Casa Blanca Home of Neighborly Service - 92504 - (951) 688- 3043
4. Community Settlement Association - 92507 - (951) 686-6266
5. Highgrove Nutrition - 92507 - (951) 341-6634
6. Hope for the Hood Inc. - 92553 - (888) 471-3999
7. Kansas Avenue 7th Day Adventist Church - 92507 - (951) 682-9810
8. La Sierra University Church- 92505- (951) 354-7095
9. Lutheran Social Service – Myer - 92518 - (951) 689-7847
10. Menifee Valley Community Cupboard - 92586 - (951) 301-4414
11. Our Lady of Perpetual Help - 92504- (951) 689-8921
12. Queen of Angels Church - 92505 - (951) 689-3674
13. Sacred Heart Church – 92509 - (951) 685-5058
14. Southern California Indian Center - 92507 - (951) 710-3068
15. Second Harvest Food Bank Riverside & San Bernardino - 92054 - (909) 359-4757
16. Tiffany's House Of Hope, Inc. - 92571- (951) 777-4673
Website: Free Food Resources Riverside Food Pantries, Soup Kitchens & Food Banks
See website or call for eligibility
See website or call for information
No
No
69
ESSENTIAL SERVICES
interview
Cost of Service
No
No
70
ESSENTIAL SERVICES
FOOD BANK-FEEDING AMERICA (Formerly - Second Harvest Food Bank)
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
To alleviate hunger in the Inland Empire and feed Riverside and San Bernardino Counties. To
envision a community where everyone has access to an adequate and nutritious food supply.
 Provide hunger-relief services and emergency food assistance to neighborhoods throughout
Riverside and San Bernardino Counties.
Agency Programs
Cal Fresh
Senior Food Share Program
Kid’s Produce Market Program
Mobile Pantry Program
The USDA Emergency Food Assistance Program (EFAP)
2950 Jefferson Street
Hours: Monday-Friday, 8:00 am -11:30 am
Riverside, CA 92504
and 12:30 pm - 3:00 pm
Phone: (951) 359-4757
Fax:
(951) 359-8314
Call for eligibility
Call for eligibility
Call for information
For a referral to an agency near you to receive help with food, utility assistance, rental/mortgage
assistance or other needs you may have, please dial 211 from your home phone or (800) 464-1123.
71
ESSENTIAL SERVICES
CAROL’S KITCHEN
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
Carol's Kitchen, Inc. is a Southern California soup kitchen, feeding the hungry in Riverside County.
Our mission is to serve those in need with dignity and compassion.
Nutritious hot meals 4 days a week ~ locations listed below
Additional items available at no cost at Carol’s Closet - Monday through Thursday from 12 until 1
Mailing Address:
MONDAY and THURSDAY
TUESDAY and FRIDAY
Carol's Kitchen
Saint Kateri Tekakwitha
Banning Community Center
P.O. Box 364
Catholic Church
789 N. San Gorgonio Avenue
Calimesa, CA 92320
1234 Palm Avenue
Corner of Wilson and San Gorgonio
Beaumont, CA 92223
Banning, CA 92220
Main Contact:
11:30
am
–
1:00
pm
11:30 am – 1:00 pm
Alexandra Tompkins
Phone: (951) 400-1683 -ANDCabazon Community Center
Volunteer Coordinator: 50390 Carmen Avenue
Mary O'Hair
Corner of Broadway and Carmen
Phone: (949) 226-4800 Cabazon, CA 92230
11:30 am – 1:00 pm
Anyone who is hungry
No
No
Walk-in
N/A
No
No
No
No
72
ESSENTIAL SERVICES
CAROL’S KITCHEN
No
No
No
73
ESSENTIAL SERVICES
HARMONY SOUP KITCHEN
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
Soup Kitchen that provides nutrition to eligible persons in the local community.
Provides meals
219 S. Main Street
Blythe, CA 92225
Phone: (760) 921-4508
Hours of Operation:
Monday through Friday
10:30 am to 12:30 pm
Anyone who is hungry
No
Fill out an information application that is mainly for grants money that is received.
Walk-in
Immediate
No
No
No
No
No
74
ESSENTIAL SERVICES
SMILES 4 SENIORS FOUNDATION
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
Program provides emergency assistance and safety net services to struggling low-income seniors
who would otherwise have nowhere to turn.
Provides assistance for food, housing, utility payments, minor home and auto repair and help pay for
life saving prescriptions and medical equipment just to name a few.
P.O. Box 1113 Yucaipa CA 92399
Phone: (909) 790-6671
Email: http://www.smilesforseniorsfoundation.org/id3.html
 Eligible participants must be 65 years of age or older
 Must reside in California to receive funds
 Must be low income, under $15,000 a year single, $ 25,000 combined and
 Must show proof of income
 Additional Requirements
Program is one time only per person or household. Exceptions may apply Requirements
Call the office
Application
7-15 days
7-15 days
Social Security statement or tax returns, bank statements showing only automatic deposit and any
other proof of income.
No
No
First come first served basis and may be put on a waiting list
75
ESSENTIAL SERVICES
MOM’S MEALS
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
Program provides meals fresh-delivered to you prepared by a Chef. Meals remain fresh in the
refrigerator for 14 days ~No need to freeze and can be microwaved in 2 minutes or less; or heat in a
conventional oven.
Freshly-made, fully-prepared nutritious meals delivered to your door
Mom’s Meals NourishCare
Phone: (888) 860-9424
3210 SE Corporate Woods Dr.
Mom's Meals
FAQs
Ankeny, Iowa 50021
Anyone
 None
 To qualify for meal assistance check with your local Agency on Aging and Disability to
determine eligibility for a Medicaid Waiver or other government funded nutrition programs.
 If approved for home delivered meals, you can request Moms Meals if we are a contracted meal
provider.
No delivery to Canada, Alaska or Hawaii ~ Minimum order is seven (7) meals
Order Meals online – or- call a Mom’s Meals NourishCare Customer Care sales associate at (888)
860-9424, Hours. Monday - Friday from 6:00 am-4:00 pm PST
No
No
No
Each meal is $6.49 plus snack, delivery is $14.95. Each order must contain a minimum of 7 meals
and up to a maximum of 21 meals. Ordering the maximum number of meals per shipment (21) is the
best value. Auto Ship is 10% less. Qualified Kaiser Permanente Members offer different pricing.
No
No
76
ESSENTIAL SERVICES
Program Description
Services Provided
phone numbers
The Riverside County Housing Authority is a public agency chartered by the State of California to
administer the development, rehabilitation or financing of affordable housing programs. The
primary mission is to provide affordable, decent, safe, and sanitary housing opportunities to low and
moderate-income families including elderly and handicapped persons, while supporting programs to
foster economic self-sufficiency. The Housing Authority has been serving Riverside County for
over 60 years.
Affordable housing
Serving Riverside County West of Beaumont
Serving Riverside County
5555 Arlington Avenue
from Beaumont to Blythe
Riverside, CA 92504
Phone: (951) 351-0700
Workforce Development Center
(800) 655-4228
44-199 Monroe Suite B
Fax:
(951) 354-6324
Indio, CA 92201
TDD:
(951) 351-9844
Website: http://www.harivco.org/
Mailing Address:
P.O. Box 1747
Homelessness Prevention and Rapid Re-Housing Indio, CA 92202-1747
HPRP housing team at (866) 414-0870
Phone: (760) 863-2828
(800) 609-5708
Fax:
(760) 863-2838
Emergency Services and Other Resources
Project ACHIEVE
TDD: (760) 863-2830
3315 Park Street,
Riverside, CA 92507
Phone: (951) 275-8755
Single Men, Women with Children
Website: Emergency Services
77
ESSENTIAL SERVICES
Who is Eligible
 A family who lives or works in Riverside County
 A family's income must be equal to or less than the amount established by HUD
 http://www.harivco.org/Program/HowtoApply/tabid/69/Default.aspx
FIRST LEVEL
 County of Riverside Residency Preference, and
 Qualified veterans, or
 Families whose head of household or co-head is 75 years of age and older, or
 Families or Foster Care Youth referred to the HA by the Riverside County Public Child
Welfare Agency (PCWA) for admission through the Family Unification Program (HUD
designated special purpose vouchers), or
 Participants who have utilized a special rental assistance program for a 3 year term and no
longer require supportive services, or
 Homeless families with children residing in shelters
SECOND LEVEL
 County of Riverside Residency Preference, and
 Rent-burdened or homeless, and
 Working Families (see Working Families definition) with dependents or minors or Elderly
families or Disabled families
County of Riverside Residency Requirements
The Housing Choice Voucher (HCV) program waiting list opened on July 1, 2009. You may
register for all open waiting lists (HCV, Affordable Public Housing, MOD and Project-Based
programs) in several ways:
 Apply online - OR Download the form, complete it, mail it, fax it or bring it in person. Applications may also be
taken over the phone as a reasonable accommodation for persons with disabilities.
 If you have difficulty with the form, you may call and request that a registration be mailed.
78
ESSENTIAL SERVICES
Application Process
interview
Cost of Service
There are approximately 50,000 families on the waiting list at this time. The waiting list is currently
open. Funding will not allow all of the families on the waiting list to be assisted. The Housing
Authority currently has funding to assist approximately 8,500 families. Once all funding has been
expended, families can only be added when a family that is being assisted leaves the program.
On-line, phone, or mail
Proof of income
No
No
Waiting List Preferences
 The Housing Authority (HA) has implemented the following preferences for selecting names
from the waiting list. In accordance with California State Law, at each level of preferences,
veterans and/or active duty service members and their spouse or widow(er) will have priority.
The Housing Authority will release families to result in a lease up of:
o 75% of the families will be at or below 30% of the median income (extremely low income),
and 25% of the families will be between 30% and 50% of the median income (very low
income).
o The release will be in accordance with Federal Regulations. A family must meet both of the
characteristics of a “Level of Preference.”
 If the First Level of Preference releases do not satisfy the regulations regarding
extremely low-income families, releases will be done at the second Level of Preference
and then to the Third Level of Preference until the 75% extremely low income
requirement is met.
79
ESSENTIAL SERVICES
Program Description
Services Provided
phone numbers
Who is Eligible
EDA offers two home repair programs: Home Repair Loan Program (HRLP) and Senior Home
Repair Grant (SHRG). Applications are currently being accepted for both programs on a first come
first served basis, as funds are available.
Home Repair Loan Program (HRLP)
Senior Home Repair Grant (SHRG):
HRLP provides up to $10,000 for home repair EDA may be able to cover the cost of repairs up to
services in the form of a deferred loan. This
a total of $6,000 with no loan or payback
program is designed to address a broader scope requirement if you meet the program guidelines.
of repairs. Work approved under HRLP is
determined by EDA based on scope of eligible
repairs per program guidelines.
Administration Office:
Mailing Address:
3403 10th Street, Suite 400
Economic Development Agency
Riverside, CA 92501
P.O. Box 1180
Phone: (951) 955-8916
Riverside, CA 92502
Fax: (951) 955-6686
TTY: (951) 955-9495
Home repair services are available to homeowners who are low-income based on the income limits
table. -AND- HTLP & SHRG requirements stated below:
HRLP:
SHRG:
 Must Own and Occupy Your Own Home
 Must Own and Occupy Your Own Home
 Meet Low-Income Guidelines
 Meet Very Low-Income Guidelines
 Must be Current on Your Mortgage and
 Must be 62 years old or older and/or disabled
Property Taxes
 Homes built prior to 1978 are not eligible
 Homes built prior to 1978 are not eligible
Areas Qualifying for Home Repair
Homes built prior to 1978 are not eligible
HRLP & SHRG, Prospective participants should download and complete the applicable application.
80
ESSENTIAL SERVICES
Process
interview
Cost of Service
Call (951) 343-5469 or apply online
Complete Application
Completed Application
Dependent on program and eligibility
No
First come first serve and until funding is exhausted
81
ESSENTIAL SERVICES
ALZHEIMER’S ASSOCIATION
Program Description
Services Provided
phone numbers
Who is Eligible
Application Process
Documents needed
Cost of Service
The Alzheimer’s Association California Southland Chapter, in our effort to assist people with
Alzheimer’s and their families and to educate the public about Alzheimer’s disease, offers a
variety of diverse programs and services. We serve the diverse counties of Los Angeles,
Riverside, San Bernardino, Inyo, Kings, Mono and Tulare.
Support
Education
Resources
Helpline
Publications
Safe Return® Adult Day Services
Care consultation
Educational Programs
Local resources and referrals
Support groups
Professional training
Clinical trials index
Message boards
Multilingual information
Early Stage Services
Library
HELPLINE 24/7: (800) 272-3900
California Southland Chapter
Coachella Valley – Rancho Mirage Regional Office
Inland Empire Regional Offices
69-730 Hwy 111
9213 Archibald Avenue
Suite 202
Rancho Mirage, CA 92270
Phone: (909) 944-9680
Phone: (760) 328-6767
Fax:
(909) 944-9736
Fax:
(760) 328-2747
Website: Contact Us
Anyone
No
No
No
No
No
None
No
No
82
ESSENTIAL SERVICES
BRAILLE INSTITUTE OF AMERICA INC.
Program Description
Services Provided
phone numbers
Who is Eligible
Process
interview
Cost of Service
Braille Institute is a non-profit organization whose mission is to eliminate barriers to a fulfilling life
caused by blindness and severe sight loss. We offer a variety of Free Programs, Classes and Services
at five (5) Centers and 220 Community Outreach locations throughout Southern California.
 Adult Services
 National Programs
 Young Adult
 Digital
 Child and Youth
 Community Programs
Rancho Mirage Center
Contact Information Form
70-251 Ramon Road
Additional Locations
Rancho Mirage, CA 92270
Getting Started
Phone: (760) 321-1111
Fax:
(760) 321-9715
Visually impaired and blind individuals, family members and caregivers
Vision loss
Wheelchair users must have an attendant with them at all times
Eligibility Application forms are available through the Vision of Learning Catalogue, by phone,
mail, fax, pick-up in person or on-line
Website: http://www.brailleinstitute.org/connect/online-service-request-form.html
Immediate upon receipt
No
 Report from an eye doctor of the last exam, acuity and diagnosis
 List of all current medications
None
No
No
83
ESSENTIAL SERVICES
NEUROVITALITY CENTER
Program Description
Services Provided
phone numbers
Who is Eligible
Application Process
Documents needed
Cost of Service
The Stroke Recovery Center (SRC) is a community-based program that offers continuing
rehabilitation to the survivors of stroke and TBI (Traumatic Brain Injury) along with support for
their families, caregivers and loved ones working for maximum feasible functionality. The Center
provides its service free since health benefits for long-term rehabilitation are very limited to nonexistent. Focusing on the whole person, SRC has shown remarkable results giving survivors hope to
keep striving for improvement.
 Stroke
 Recreational therapy
 Traumatic Brain Injury
 Exercise therapy
 Parkinson’s’ Disease
 Speech therapy
 Multiple Sclerosis
 Socialization with other stroke and TBI survivors
 Support groups for families
2800 East Alejo Road
Website: http://strokerecoverycenter.org/
Visiting the Center ~ What to Expect
Phone: (760) 323-7676
Fax: (760) 325-8026
Survivors of stroke along with support for their families, caregivers and loved ones
Has a need for services
No
Call (760) 323-7676 to set up an appointment
30-45 minute evaluation appointment is conducted by our therapy staff to assess each stroke
survivor’s rehabilitation needs
An appointment is needed
No
Free. However, meals and lodging are at a nominal fee
No
No
84
ESSENTIAL SERVICES
COMMUNITY ACCESS CENTER (CAC)
Program Description
Services Provided
The primary purpose of Community Access Center is to empower consumers with disabilities by
providing services and information to support them in making choices that will positively affect
their independence.
 Systems Advocacy
 IDEA Advocacy
 Individual Advocacy/Peer Counseling/
 Reviews Disaster Planning
 Assistive Technology
 Resource Links
 Senior Low Vision Program
phone numbers
6848 Magnolia Avenue, Suite 150
Riverside, CA 92506
Hours: Monday - Friday 8:00 am – 4:30 pm
Website: http://www.ilcac.org/
Phone: (951) 284-0358
TTY:
(951) 274-0834
Fax:
(951) 274-0833
Voice: (951) 263-0708
Who is Eligible
Application Process
Documents needed
Cost of Service
People with disabilities
Call to make an appointment
Dependent on selected services
Fill out application during appointment with advocate
Any documentation regarding disability
No
No
Dependent on selected services
85
ESSENTIAL SERVICES
COMMUNITY ACTION PARTNERSHIP (CAP) OF RIVERSIDE COUNTY
Program Description
phone numbers
Who is Eligible
Process
interview
Cost of Service
CAP of Riverside County is officially designated to address poverty with a comprehensive set of
strategies that range from crisis management, to financial security, to capacity building for families
and communities.
Community Action Partnership of Riverside County
LIHEAP
2038 Iowa Avenue, Suite B-102

Dispute Resolution Center
Riverside, CA 92507

Community Action Academy
Phone: (951) 955-4900 · (800) 511-1110

Community Action Mini-Academy
Fax:
(951) 955 6506

Apprenticeship
TTY:
(951) 955-5126

L.E.A.D
Website: CAP

Lingafelter
HEAP (800) 999-5584

Volunteer
Additional Programs
County of Riverside Residents
Low-income to 200% of Federal Poverty Guidelines
Program requirements vary
Contact Community Action Partnership at the numbers listed above
Varies depending on program services
Walk-in, call, Email, Online
Utility Online Application
Most services are free, low-cost Notary
No
86
ESSENTIAL SERVICES
RIVERSIDE COUNTY OFFICE ON AGING (OoA)
Program Description
Services Provided
phone numbers
OoA provides leadership in developing a system of care services for older persons and adults with
disabilities in Riverside County. The mission is to develop a comprehensive, coordinated and costeffective system of long-term care that helps elderly individuals to maintain their dignity in their
homes and communities, and to assist society to prepare for an aging population.
Aging & Disability Resource Connection Program
Legal Assistance
(ADRC)
Network of Care
Care Coordination
Nutrition
Caregiving
Ombudsman Services (Facility Visits)
Care Transitions Intervention (CTI)
Personal Care / Homemaker Services
Community Outreach and Education
Senior Employment
Community Elder Abuse Education
Senior HelpLink
ENCORE
Senior Surplus Distribution
Volunteer Services
(HICAP)
Transportation
Fit After 50
911 Senior Emergency Cellular Phone
Grandparents Raising Grandchildren
Program
Health Promotion
Programs and Services
Hospital Liaison
Nutrition Meal Sites
Website: OoA Home Page
West County Office
Mid-County Office
East County Office
(Main Office)
(Satellite Office)
(Satellite Office)
749 North State Street
78-900 Avenue 47
Riverside, CA 92507-0738
Hemet, CA 92543-1474
Suite 200
Phone:
(951) 867-3800
Phone: (951) 791-3573
La Quinta, CA 92253
TTY :
(951) 697-4699
Phone: 760) 771-0501
HelpLink: (800) 510-2020
Email:
[email protected]
87
ESSENTIAL SERVICES
RIVERSIDE COUNTY OFFICE ON AGING (OoA)
Who is Eligible
Process
interview
Cost of Service
Elderly and adults with disabilities
Eligibility for services may vary
Elderly and adults with disabilities
Call HelpLink (800) 510-2020 or come into the office
Immediate
Call or walk-in
No
Dependent upon services selected
No
Yes
88
TRANSPORTATION
RIVERSIDE COUNTY TRANSPORTATION COMMISSION (RCTC)
Program Description
Services Provided
phone numbers
RCTC plans and implements transportation and transit improvements, assists local governments
with money for local streets and roads, helps smooth the way for commuters and goods movement,
and ensures that everyone has access to transportation.
RCTC is also the agency that allocates state and federal transportation funds in Riverside County
and plans and implements region-wide projects funded under the Transportation Uniform Mitigation
Fee (TUMF), a fee paid by new development to mitigate new transportation demands caused by
growth.
4080 Lemon Street, 3rd Floor
Hours: Monday - Thursday- 8:00 am - 5:30 pm
P.O. Box 12008
Friday - 8:00 am - 4:30 pm
Phone: (951) 787-7141
Website:
http://www.rctc.org/about-us
Fax:
(951) 787-7920
Transit/Rail : http://www.rctc.org/rail
Additional Service Providers: Listing
89
TRANSPORTATION
511-TRAVEL and TRAFFIC INFORMATION FOR SOUTHERN CALIFORNIA
Program Description
Services Provided
phone numbers

511 in the Inland Empire is your resource for fast access to travel information when you do not
have access to the internet. It is toll-free, but normal charges for minutes used still apply. All you
have to do is dial 511 from anywhere within the Inland Empire
 511 provides travel information through an Interactive Voice Recognition system that allows
you to find what you need by speaking or pressing the buttons on your phone. After you have
heard the main menu, simply say “Traffic,” or “Freeway Traffic,” “Metrolink,” “Transit” (for
bus services) or “Neighboring 511 Systems” to get started. Remember, everyone speaks a little
differently. Speak slowly and say your choice clearly for the best results.
 Real-time traffic for all of Southern California means you can know before you go and make the
choice that is right for you. Get travel times, incident reports, and check out conditions using
freeway cameras and Metro link Information.
 IE511is also dedicated to placing choices beyond your car at your fingertips. Our bus/rail trip
planner gives you door to door routing and includes Metrolink. Alternatives make it easy for you
to take the train, bus, carpool, vanpool, and bicycle.
It is all here and it is free.
 You can also connect on the go, on your phone by calling 511 from anywhere in the Inland
Empire or on your mobile device at IE511.org. To call IE511 from anywhere in Southern
California and Nationwide, call (877) MYIE511· (877) 694-3511
Website: Home Page Contact Us
90
TRANSPORTATION
BANNING PASS TRANSIT DIAL-A-RIDE
Program Description
Services Provided
phone numbers
Who is Eligible
Application Process
Documents needed
Cost of Service
The Goal of Banning Dial-A-Ride and the Americans with Disabilities Act (ADA) are to provide
transportation services that promote integration and independence of persons with disabilities.
Accessibility of Banning Pass Transit Fixed-Route Service ADA transportation service is available
within 3/4 mile of fixed-route service. The Banning Pass Transit fixed-route service fleet is
accessible to all persons with disabilities. All bus operators are trained to assist in using a lift and
securing a wheelchair. Bus operators can also assist in determining the bus stop most convenient for
reaching a destination.
Banning Pass Transit Office/
Dial-A-Ride:
(951) 922-3252
Community Center
Business Office: (951) 922-3243
789 N. San Gorgonio Avenue
Fax:
(951) 849-5952
P.O. Box 998
 Reservations must be made no later than 3:00 pm
Banning, CA 92220
 Reservations may be made as early as 21 days in
Website: Bus Schedules Senior Services
advance
Persons with disabilities, Frail elderly, Senior citizens (60 + years) or Persons who are Americans
with Disabilities Act (ADA) certified
ADA transportation service is available within 3/4 mile of fixed-route service
See eligibility
Complete 10 page application – can walk-in or have application mailed
Once completed application is received it takes 21 days for a disposition to be mailed
 If approved go to office for a picture ID
Complete and submit application
Physician needs to sign form within application packet
The fee is $2.00 per person one way or a 10 ride pass can be purchased for $18.00 from any
Dial-A-Ride Driver or at the Pass Transit Office
No
No
91
TRANSPORTATION
Program Description
Services Provided
phone numbers
Who is Eligible
Application Process
Documents needed

The City of Beaumont Transit System operates six fixed routes that service Beaumont, Banning,
Cherry Valley and Cabazon. The Transit System also operates one express route servicing
Calimesa.
 The Dial-A-Ride buses operate Monday thru Saturday from 8:00 am to 5:00 pm and reservations
must be made (951) 769-8532
Passengers are asked to call at least 24 hours in advance to make a reservation. Appointments fill up
quickly and the service is on a first come, first serve basis, more notice may be needed to book
certain times. Reservations can be made up to 21 days in advance.
City of Beaumont
Phone:
(951) 769-8530
Civic and Community Center
Fax:
(951) 769-8531
550 East 6th Street
Dial-a-ride: (951) 769-8532
Beaumont, CA 92223
Website:
City of Beaumont
 Residents of Beaumont and Cherry Valley who meet the following requirements and are unable
to access a fixed route bus qualify for services
o Persons with disabilities
o Senior citizens over the age of 65 (with ID)
o Persons who are American with Disabilities Act (ADA) certified
 Seniors age 65
 Carrying a disabled ID card
 Carrying an ADA Card
See eligibility requirements
Call for service
No
No
92
TRANSPORTATION
Cost of Service
Fixed Routes and Dial-A-Ride Costs Vary
Fares
No
No
93
TRANSPORTATION
Program Description
Services Provided
Contact Information-
Who is Eligible

Corona Dial-A-Ride is a general public demand responsive service that provides curb-to-curb
transportation within the City of Corona area. All residents in the Dial-A-Ride service area are
eligible for Dial-A-Ride service. City of Corona
 Corona Cruiser, Corona's fixed-route bus system, travels along two routes in the City, Red Line
and Blue Line.
 Dial-a-Ride Corona is a general public demand responsive service that provides curb-to-curb
transportation within the City of Corona area. All residents in the Dial-A-Ride service area are
eligible for Dial-A-Ride service. Dial-A-Ride
o To schedule your trip, call (951) 734-7220 from one (1) to 14 days in advance.
 Corona Cruiser, Corona's fixed-route bus system, travels along two routes in the City, Red Line
and Blue Line. If you need a ride to Corona City Hall, Corona Public Library, Fender Museum,
Senior Center, major shopping centers, hospitals, or medical offices call the Corona Cruiser.
 Corona Cruiser bus routes connect with Riverside Transit Agency (RTA) regional bus routes,
North Main Metrolink Commuter Train Station and Park and Ride lots.
o For Service call (951) 734-9418 Trip Planner
 Buddy Fare: Two or more seniors or persons with disabilities can ride with half fare off, when
traveling together from one pick up address to the same destination address.
Public Works/Transportation,
Dial-A-Ride:
(951) 734-9418~Reservations 734-7220
400 S. Vicentia Avenue
Fixed Route:
(951) 734-9418
Corona, CA 92882-2187
Corona Cruiser: (951) 734-9418
Phone: (951) 736-2434
Email:
[email protected]
Fax:
(951) 279-3627
Metrolink
Website: http://www.coronatransit.com
All residents
Residency
No
No
94
TRANSPORTATION
Application Process
Documents needed
Cost of Service
No
No
Proof of age and or disability
Dial-A-Ride: $4.00 General Public; $2.50 Seniors and persons with disabilities
Fixed Route: $1.50 General Public; $.70 Seniors and persons with disabilities
Rates/Hours of Operation
No
No
95
TRANSPORTATION
CITY OF RIVERSIDE-SPECIAL TRANSPORTATION
Program Description
Services Provided
numbers
Who is Eligible
Eligibility requirements
Processing time of application
Documents needed
Cost of Service
Special transportation is available to seniors 60 years of age or older, or those with disabilities.
Space is reserved on a first-come, first-served basis up to 1:00 pm the day before you need the
ride (ADA riders may book until 5:00 pm.) You may also reserve up to a week in advance.
 Scheduled reservations can be made for a trip that reoccurs at the same time during the
month. Reservations are made for time on the hour & on the half hour. It is not guaranteed
that the minibus will arrive at the exact time of your reservation, but our best will be done to
arrive 15 minutes before, and no later than 15 minutes after your scheduled time.
 Travel anywhere in the City limits. In addition, you can go to designated transfer points to
travel into Corona, Loma Linda, Mira Loma, San Bernardino and Woodcrest.
3936 Chestnut Street
Special Transportation
Riverside, CA 92501
8095 Lincoln Avenue
Phone: (951) 826-2000
Building A
Riverside, CA 92504
Website: Special Transportation
Phone: (951) 687-8080
Special Transportation offers citywide Dial-A-Ride service, available to seniors and persons
with disabilities. It is available Monday - Friday 8 am - 5 pm and on Saturdays and Sundays
from 9:00 am - 4:00 pm. Special priority service is available for those persons eligible under the
Americans with Disabilities Act of 1990. For more information, call (951) 687-8080.
Seniors and persons with disabilities
Call for service
No
Proof of age or disability
The fare is $2.00 each way
No
No
a
96
TRANSPORTATION
Program Description
Services Provided
numbers
Who is Eligible
The Palo Verde Valley Transit Agency (PVVTA) is the sole Public Transit Operator in Eastern
Riverside County serving the City of Blythe and Unincorporated County Areas of the Palo
Verde Valley. Its mission is to provide the residents and visitors of the Palo Verde Valley a
public transportation system that maximizes passenger use, comfort, convenience, safety and
satisfaction while efficiently using financial resources that benefits our community.
Coordinates transportation locally and regionally for anyone
 Dial-A-Ride
o Desert Roadrunner Dial-A-Ride is a service for seniors (age 60 years old and older) and
persons with disabilities. General public can ride Dial-A-Ride if boarding in an area that
is four blocks away from the nearest fixed route on a space available basis.
o Desert Roadrunner Dial-A-Ride operates on Tuesday and Thursday from 6:30 am to 3:00
pm. No service on Monday, Wednesday, Friday, weekends or holidays
o TRIP Program (800) 510-2010 or Desert Roadrunner (760) 922-1140
 The Palo Verde Valley Transit Agency Operations Office is located at:
125 W. Murphy Street
Blythe, CA 92225
 For General Information, Dial-A-Ride, Deviation Scheduling and Special Events:
Phone: (760) 922-1140 ~ 511 ~ (800) COMMUTE
 For Mobility Management and ADA Special Services:
Phone: (760) 922-4900
TDD/TTY: 711
 Website: http://sites.google.com/site/pvvtablythe/ Information
Everyone, Special programs are available for seniors and persons with disabilities
Seniors and persons with disabilities
Geographical location
Call for application or pick-up application at agency
ADA participants need to call (760) 922-4900
97
TRANSPORTATION
Process
Documents needed
Immediately
Review of Application
ID

Cost of Service
If ADA call for information
Fares vary depending on routes and eligibility. PVVTA Fare Schedule
Passes can be purchased at Desert Roadrunner 415 N. Main Street, Blyth, CA 92225
No
No
98
TRANSPORTATION
RIVERSIDE TRANSIT AGENCY (RTA)
Program Description
Services Provided
numbers
Who is Eligible
Senior/Disabled Dial-A-Ride
ADA Dial-A-Ride Eligibility
Requirements
Riverside Transit Agency (RTA) provides both local and regional services throughout the region
with 35 fixed routes, eight Commuter Link routes, and Dial-A-Ride services using 285 vehicles.
In the cities of Corona, Beaumont and Banning, RTA coordinates regional services with
municipal transit systems. In Riverside, RTA coordinates with the city's Riverside Special
Services, which provides ADA complementary service to RTA's fixed-route service Dial-ARide service (senior/disabled and ADA).
Local and commuter fixed route bus service and paratransit (Dial-A-Ride) service in western
Riverside County. RTA does not provide Dial-A-Ride service within the cities of Riverside,
Corona, Banning or Beaumont. Dial-A-Ride
Riverside Transit Agency
Phone numbers:
1825 Third Street
(800) 800-7821 (Bus information)
P.O. Box 59968
(800) 795-7887 (Dial-A-Ride)
Riverside, CA 92507
(951) 565-5000 (RTA Administration)
Customer Information:
TDD/TTY: (800) 800-7825 (Bus Information)
Phone: (951) 565-5002
TDD/TTY: (800) 396-3610 (Dial-A-Ride)
Website: www.riversidetransit.com
 Fixed route and commuter bus service-Everyone
 Senior/Disabled Dial-A-Ride service-Seniors and persons with disabilities Only
 ADA Dial-A-Ride service-ADA certified persons only
 Seniors- Age 65 and over (proof of age)
 Disabled- Possess valid RTA Disabled ID Card, Medicare Card, Braille Institute ID Card,
Disabled Veteran Service Connected ID Card, ADA Card
 Successful completion of RTA ADA certification process
 How to Apply
99
TRANSPORTATION
Program Description
Services Provided
phone numbers
Who is Eligible

To help seniors who have very limited support, but would like to remain in their home and live
an independent life. The agency provides information and referral, personal care, homemaker,
assisted transportation, adult day care, chore, companion services, and minor home repairs to
seniors 60 years of age and older.
 As a Resource Center, ICRC not only has valuable information regarding the services it
provides, but also information regarding local resources for family caregivers and older adults
living alone.
FAMILY CAREGIVER SERVICES
SENIOR SUPPORT SERVICES
 Information and Referral
 Information and Referral
 Family Consultation
 Homemaker Services
 Caregiver Support Groups
 Personal Care
 Short Term Counseling
 Transportation (TRIP)
 Family Caregiver Educational
 Adult Day Care
Workshops
 Chore
 Controlling the Frustrations of
 Minor Home Repairs
Caregiving
 Senior Companion Program
 Respite
1430 East Cooley Drive
Suite #124
Colton, CA 92324
Phone: (800) 675-6694
Website: ICRC
60 years or older living alone services
Dependent on Services
A meeting in person or over the phone with one of our Family Consultants
Call (800) 675-6694
100
TRANSPORTATION
Application Process
Documents needed
Cost of Service
Dependent on services
101
TRANSPORTATION
TRANSPORTATION REIMBURSEMENT AND INFORMATION PROJECT (TRIP)
Program Description
Services Provided
numbers
Who is Eligible
Process
interview
Cost of Service
Transportation Reimbursement and Information Project (TRIP) social transportation program
that complements rail, fixed route and special public transportation services in Riverside County,
California.
TRIP is one of the special services in Riverside County that complements public transportation
by reimbursing volunteers to transport individuals where no transit service exists or when the
individual is too frail, ill, or unable to use public transportation for other reasons.
Riverside County Foundation on Aging
Phone: (951) 867-3800
(800) 510-2020
Fax: (951) 867-3830
Seniors and individuals with disabilities
Applicant has a need for transportation
Services in Riverside County
Office on Aging applicants are referred to TRIP
Approximately two weeks
TRIP staff calls applicant and application is taken over the phone.
Document is mailed for signature and doctor’s statement if applicable
Copy of Power of Attorney document
 If applicant is a minor or health condition impacts applicants mental state
No
No
No
102
TRANSPORTATION
SUNLINE TRANSIT
Program Description
Services Provided
numbers
Who is Eligible
To provide safe and environmentally conscious public transportation services and alternative
fuel solutions to meet the mobility needs of the Coachella Valley.
 Fixed Route (Sun Bus)
 Paratransit (Sun Dial)
SunLine Customer Service hours:
 Administration- Office
Monday - Friday, 8:00 am to 5:00 pm
 32-505 Harry Oliver Trail
Phone: (800) 347-8628
Thousand Palms, CA 92276
Phone: (760) 343-3456
Website: http://www.sunline.org/
SunDial: (760) 343-4231
To qualify for the Senior Half-Fare ID card,
To qualify for the Disabled/Medicare Half-Fare
applicant must present current, (not expired)
ID card, the applicant must present current (not
government–issued photo identification as
expired) government-issued photo identification
proof of age.
and one of the following:
 Department of Motor Vehicle Driver’s
 Medicare Card
License
 Department of Motor Vehicle Disabled ID
 Department of Motor Vehicle Senior ID
 SunLine ADA Certification Card
 Photo Identification that verifies birth date  SSI Award Letter
 Veterans Administration Letter for
minimum 50% disability
 Physician Verification of Disability Form
 Seniors 60 + years
 Persons with disabilities
Submit the completed Half Fare Program Application in person by visiting the Thousand Palms
Administrative Office, Hours: Monday - Friday, 9:00 am to 5:00 pm
103
TRANSPORTATION
SUNLINE TRANSIT
Process
interview
Cost of Service
Weekly processing, not to exceed 21 days
 Address on proof of identity must match address on proof of disability
 Bring current proof of age or disability
o A photo will be taken
Proof of age or disability

Fares:
o Adults (18-59 yrs.) $1.00
o Youth (5-17 yrs.) .85¢
o Senior 60+/Disabled/Medicare .50¢
o Transfer rides unlimited within two hours .25¢
No
No
104
MEDICAL/HEALTH
Program Description
Services Provided
numbers
Who is Eligible
The Riverside County Department of Public Health promotes and protects
the health of all County residents and visitors in service of the well-being of the community
and oversees 19 branches with more than 50 programs
 Children’s Medical Services
 HIV/AIDS Programs
 Community Outreach
 Injury Prevention
 Disease Control
 Livable Communities
 Emergency Medical Services
 Maternal Child & Adolescent Health
 Emergency Preparedness and
 Medical Marijuana Identification Cards
Response
 Nutrition/WIC
 Epidemiology & Program Evaluation  Office of Industrial Hygiene
 Family Care Centers
 Public Health Laboratory
 Family Planning
 Public Health Nursing
 Health Promotion and Professional
 Vital Records
Development
 Public Health Nursing
o Provide community, clinic and home based health assessments, education and
referrals to people of all ages and their families.
o Provide care via specialized programs to expectant mothers, newborns, children,
teens, men, women and seniors.
o Respond to community needs such as homeless shelters, cooling centers and disasters
of all kinds. COOLING CENTERS COOLING AND WARMING CENTERS
ADDITIONAL PROGRAMS ADDITIONAL SERVICES
Department of Public Health
Phone: (951) 358-5000
Health Administration Building
Fax :
(951) 358-4529
4065 County Circle Drive
TDD:
(951) 358-5124
Riverside, CA 92503
Website: http://www.rivcoph.org/
Dependent on programs
105
MEDICAL/HEALTH
Cost of Service
Dependent on services selected
Contact Public Health
No
Free to minimal costs dependent on services selected
No
No
106
MEDICAL/HEALTH
HOSPITALS
Arrowhead Regional Medical Center
Corona Regional Medical Center
Department of Veterans Affairs
Medical Center
Eisenhower Medical Center
Extended Care Hospital of Riverside
Physicians for Health Hospitals (PHH)
Southwest Healthcare System: Inland
Valley Medical Center ~ Rancho Springs
Medical Center
Inland Urgent Care of Sun City
John F Kennedy Memorial Hospital
Kaiser Moreno Valley Community
Hospital
Kaiser Permanente
Riverside Medical Center
Loma Linda Community Hospital
PHH ~ Menifee Valley Medical Center
PHH ~ Menifee Valley Medical Center
PHH ~ Hemet Valley Medical Center
North Perris Medical Center
Palo Verde Hospital
909-580-1000
951-737-4343
Colton
Corona
909-825-7084
Loma Linda
760-340-3911
951-687-3842
951-652-2811
Rancho Mirage
Riverside
Hemet
951-677-1111
Wildomar
951-246-3033
760-347-6191
Menifee
Indio
951-243-0811
Moreno Valley
951-688-2211
Riverside
909-825-8601
951-679-8888
951-679-8888
951-652-2811
951-943-8160
760-922-8479
Loma Linda
Sun City
Menifee
Hemet
Perris
Blythe
107
MEDICAL/HEALTH
HOSPITALS
Parkview Community Hospital
Riverside Community Hospital
Riverside County Regional Medical
Center ~ RCRMC
San Gorgonio Memorial Hospital
Kindred Hospital Riverside
951-688-2211
951-788-3000
Riverside
Riverside
951-486-4000
Moreno Valley
951-845-1121
951-436-3535
Banning
Perris
108
Our focal point is a pathway helping older adults improve their quality of life through services and
activities that reflect their skills and experience, respond to their diverse needs, and interests, enhance
their quality of life, support their independence, and encourage involvement in their community.
Blythe Community Center
445 North Broadway
Blythe, CA 92225
Phone: (760) 922-8830
Albert A. Chatigny Senior Center
1310 Oak Valley Parkway
Beaumont, CA 92223
Phone: (951) 769-8539
Arlanza Community Center – Bryant Park
7950 Philbin Avenue
Riverside, CA 92503
Phone: (951) 351-6135
Banning Senior Center
769 North San Gorgonio Avenue
Banning, CA 92220
Phone: (951) 922-3250
The Cathedral Center
37-171 West Buddy Rogers Avenue
Cathedral City, CA 92234
Phone: (760) 321-1548
Coachella Senior Center
1540 Seventh Street
Coachella, CA 92236
Phone: (760) 398-0104 (866) 856-3044
Colorado River Senior Community Center
HCR 20, Box 3408 – Rio Loco
Blythe, CA 92225
Phone: (760) 922-6133
Corona Senior Center
921 South Belle Street
Corona, CA 92882-4132
Phone: (951) 736-2363
Dales Senior Center
3936 Chestnut Street
Riverside, CA 92501
Phone: (951) 826-5303
Desert Hot Springs Senior Center
11-777 West Drive
Desert Hot Springs, CA 92240
Phone: (760) 329-0222
Eddie Dee Smith Senior Center
5888 Mission Boulevard
Riverside, CA 92509
Phone: (951) 275-9975
Idyllwild Town Hall
25925 Cedar Street
Idyllwild, CA 92549
Phone: (951) 659-2360
109
Indio Senior Center
45-700 Aladdin Street
Indio, CA 92201
Phone: (760) 391-4170
James A. Venable Community Center
50390 Carmen Avenue
Cabazon, CA 92230
Phone: (951) 922-1097
James Simpson Memorial Center
305 East Devonshire Avenue
Hemet, CA 92543
Phone: (951) 765-2390
Janet Goeske Center
5257 Sierra Street
Riverside, CA 92504
Phone: (951) 351-8801
Joslyn Senior Center
73-750 Catalina Way
Phone: (760) 340-3220
Jerry Rummonds Senior Center
87-225 Church Street, PO Box 701
Thermal, CA 92274
Phone: (760) 347-3484
Kay Ceniceros Senior Center
29995 Evans Road
Sun City, CA 92586
Phone: (951) 672-9673
La Quinta Senior Center
78-450 Avenida La Fonda
La Quinta, CA 92253
Phone: (760) 564-0096
La Sierra Senior Center
5215 La Sierra Avenue
Riverside, CA 92505
Phone: (951) 351-6435
Lake Elsinore Activity Center
420 East Lakeshore Drive
Lake Elsinore, CA 92530
Phone: (951) 674-2526
Marion Ashley Community Center
25625 Briggs Road
Menifee, CA 92585
Phone: (951) 654-1505
Mary Phillips Senior Center
41845 Sixth Street
Temecula, CA 92590
Phone: (951) 694-6464
Mead Valley Community Center
21091 Rider Street
Perris, CA 92570
Phone: (951) 657-0686
Mizell Senior Center
480 South Sunrise Way
Phone: (760) 323-5689
110
Moreno Valley Senior Center
25075 Fir Avenue
Moreno Valley, CA 92553
Phone: (951) 413-3430
Moses Schaffer Community Center
21565 Steele Peak Drive
Perris, CA 92570-8296
Phone: (951) 943-9126
Murrieta Senior Center
41717 Juniper Street
Murrieta, CA 92562
Phone: (951) 304-7275
Norco Senior Center
2690 Clark Avenue
Norco, CA 92860
Phone: (951) 270-5647
Norton Younglove Community Center
459 West Center Street
Riverside, CA 92507
Phone: (951) 341-6634
Norton Younglove Community Center
908 Park Avenue, PO Box 1190
Calimesa, CA 92320-0919
Phone: (909) 795-2287
Perris Senior Center
100 North “D” Street
Perris, CA 92570
Phone: (951) 657-7334
Riverside-San Bernardino County Indian Health
11555 ½ Potrero Road
Banning, CA 92220
Phone: (951) 849-4761
Ruth H. Lewis Community Center at Reid Park
701 North Orange Street
Riverside, CA 92501
Phone: (951) 826-5654
San Jacinto Community Center
625 South Pico Avenue
San Jacinto, CA 92583
Phone: (951) 654-7212
Stratton Community Center at Bordwell Park
2008 Martin Luther King Boulevard
Riverside, CA 92507
Phone: (951) 826-5355
The Center
611 S. Palm Canyon Drive, Suite 201
Phone: (760) 416-7790
Ysmael Villages Community Center
3091 Esperanza Street
Riverside, CA 92504
Phone: (951) 351-6142
111
HOMELESS SHELTERS
Corona Norco Rescue Mission (951) 493-2091
420 W Harrison Street, Corona, CA 92880
Martha’s Village & Kitchen (760) 347-4741
83791 Date Avenue, Indio, CA 92201
Path Of Life Ministries (951) 786-9048
Family Shelter - 2530 Third Street, Riverside, CA (951) 275-8755
Emergency Shelter - 2840 Hulen Place, Riverside, CA (951) 683-4101
Riverside Access Center
2880 Hulen Place
Riverside, CA 92507 (951) 715-3434 Homeless Coordinator (951) 715-3431
Roy’s Desert Resource Center (760) 676-5200
19531 McLane Street, Palm Springs, CA 92262
Safe House of the Desert (760) 343-3211
72-710 E. Lynn Street, Thousand Palms, CA 92276
SafeHouse-Riverside (951) 351-4418
9685 Hayes Street, Riverside, CA 92503
Valley Restart Center (951) 766-7476
200 East Menlo Avenue, Hemet, CA 92543
Coachella Valley Rescue Mission (760) 347-3512
47-518 Van Buren, Indio, CA
Homeless Shelter Directory
112
2-1-1 INFORMATION AND REFERRAL
Program Description
Services Provided
numbers
Riverside County Community Services Ombudsman Program
 Cooling and Warming Centers
 Job Training
 Shelter
 Aid for Utility bills
 Food
 Human Services Database
 Drug Treatment
 Insurance Benefits
 Public Health
 Aid for Non-English Speakers
 Senior Services
 Rumor Control
 Crisis Counseling
 Parent Support and Education
 Domestic Violence Aid
 Education Information
 Suicide Prevention
 Childcare Referral
 Crime Victim Assistance
 Employee Assistance
 Aid for Pregnant Mothers
 Volunteer Opportunities
 Travelers’ Aid
Call Center ~ Dial 2-1-1
 Ombudsman
113
IN-HOME CARE
Home Instead Senior Care
6751 Brockton Avenue
Riverside, CA 92506
Phone: (951) 369-7047
https://www.homeinstead.com/
Non-medical companionship, home care and
personal care services
LivHOME
7888 Mission Grove Parkway, Suite 110
Riverside, CA 92508
Phone: (951) 359-4434
http://www.livhome-riverside.com/
Assistance for seniors, post-surgery, to stay at home
Visiting Nurse Association of California
6235 River Crest Drive, Suite L
Riverside, CA 92507
Phone:
(951) 413-1200
Home Health: (951) 413-1270
Hospice:
(951) 656-3153
http://vnacalifornia.org/
Short-term convalescence or long-term home health
care
Visiting Nurse Association and Hospice of Southern CA
150 West First Street, Suite 270
Claremont, CA 91711
Phone: (800) 969-4862
http://vnasocal.org/
Home health care and hospice services
Sensible Seniors Home Care
8478 SVL Box
Victorville, CA 92395
Phone: (951) 926-4304
http://www.sensibleseniorhomecare.com/
Non-medical, in-home care
California HealthCare Foundation Cal QualityCare.Org
Search for residential care for the elderly, adults, children,
and continuing care retirement communities
Hospitals
TYPE OF CARE:
Hospice
Medical Groups
Home Health
Nursing Homes
Adult Day Care
Assisted Living
Developmentally Disabled
114
INDEPENDENT LIVING
Cambria at Riverwalk
4725 Sierra Vista Avenue
Riverside, CA 92505
Phone: (951) 687-2464
http://www.cambriaatriverwalk.com/
Senior housing for the active adult lifestyle
Mount Rubidoux Manor
3993 Tenth Street
Riverside, CA 92501
Phone: (951) 684-3154
http://www.mountrubidouxmanor.com/ Affordable
Apartments for low-income seniors
Victoria Springs Apartments
2801 Adams Street
Riverside, CA 92504
Phone: (951) 358-0311
Victoria Springs
Tailored with the amenities deemed necessary to any
lifestyle, this community strives to make your life a
little easier, a little more comfortable, and a whole lot
more fun
Magnolia Village
Riverside, CA 92504
Phone: (951) 354-0230
http://www.magnoliagrand.com/
Encourages an active and independent senior lifestyle that
supports residents’ privacy and dignity
Raincross Senior Village
5234 Central Avenue
Riverside, CA 92504
Phone: (951) 359-0100
http://www.raincrossseniorapartments.com/
Comfortable luxury apartment home living
in the center of Riverside
Tyler Springs Apartments
10406 Indiana Avenue
Riverside, CA 92508
Phone: (866) 554-6968
Tyler Springs 55+
Apartment homes for seniors
115
ASSISTED LIVING
Pacifica Senior Living
6280 Clay Street
Riverside, CA 92509
Phone: (951)360-1616
http://www.pacificaatriverside.com/
Alzheimer’s, Memory Care and Assisted Living
Golden Horizon Home
15710 Silver Spur Road
Riverside, CA 92504
Phone: (951)780-6390
Golden Horizon Home
Alzheimer’s, Memory Care and Assisted Living
AFFORDABLE APARTMENTS FOR VETERANS
Wakeland
Home Front at Campanza
5797 Picker Street
Riverside, CA 92503
Phone: (951) 840-9351
Wakeland ~ Home Front at Campanza
Comprehensive Resident Services plus on-site and off-site services based on the needs of residents. Could include, but
not limited to: care coordination, life skills workshops, referrals to the VA, behavioral health services and veterans
benefits assistance.


Currently Under Construction
Opening Winter 2015
116
ORGANIZATIONS
A.A.R.P.
3713 Tibbetts Street
Riverside, CA 92506
Phone: (951) 682-1416
www.aarp.com
Champions positive social change and delivers value
through advocacy, information and service
American Cancer Society
6355 Riverside Avenue
Riverside, CA 92506
Phone: (951) 300-1200
http://www.cancer.org/
Program designed to improve the quality of life for
cancer patients and caregivers
Arthritis Foundation
800 West 6th Street, Suite 1250
Los Angeles, CA 90017
Phone: (323) 954-5750
http://www.arthritis.org/
Information, events, advocacy activities and vital
programs and services
Riverside Parkinson’s Disease Support Group
5257 Sierra Street
Riverside, CA
Phone: (951) 735-6057
Riverside Support Group
Provides a safe, confidential location for people with
Parkinson’s to come, ask questions, and find answers for
their disease
Inland Caregiver Resource
Center
Alzheimer's
1430 East Cooley Drive
(ALS)
Suite #124
Brain Tumor
Colton, CA 92324
Dementia
Phone: (800) 675-6694
Depression and Caregiving
ICRC
Huntington's Disease (MCI)
FACT SHEETS
Parkinson's Disease and
Caregiving
Stroke
Traumatic Brain Injury
SAGE (Services & Advocacy for GLBT Elders)
305 Seventh Avenue, 15th Floor
New York, NY 10001
Phone: (212) 741-2247
http://www.sageusa.org/about/contact.cfm
Dedicated to improving the lives of lesbian, gay, bisexual
and transgender (LGBT) older adults
117
ORGANIZATIONS
Good Days (Formerly Chronic Disease Fund)
6900 N. Dallas Parkway, Suite 200
Plano, TX 75024
Phone: (877) 968-7233
http://www.gooddaysfromcdf.org/
Assists patients who cannot afford the cost of their
specialty therapeutics
You Are Not Alone (Y.A.N.A.)
Riverside Police Department
4102 Orange Street
Riverside, CA 92501
Phone: (951) 826-8721
Y.A.N.A
This program’s focus is making daily contact to ensure the
safety and welfare of participants
118
ACRONYMS
AAA
AAP
ARRA
AARP
AB
AC
ACoA
ACE
ACS
ACT
ADA
ADP
ADHC
ADL
ADRC
ADRC
AGA
AIM
AOA
APS
ASA
ASCC
BOS
C4A
CAA
Area Agency on Aging
Affirmative Action Plan
American Recovery and Reinvestment Act of 2009
American Association of Retired Persons
Assembly Bill
Advisory Council
Advisory Council on Aging
Alternative Care for the Elderly
American Community Survey
Aging Community Team
Americans with Disabilities Act of 1990
Automatic Data Processing
Adult Day Health Care
Activities of Daily Living
Aging & Disability Resource Connection
Alzheimer's Day Care Resource Center
American Geriatrics Association
Action for Independent Maturity
Administration on Aging
Adult Protective Services
American Society on Aging
Allied Senior Clubs of California
Board of Supervisors
California Association of Area Agencies on Aging
Community Action Agency
119
ACRONYMS
CAADS
CAC
CAHA
CAHF
CAL-TRANS
CANDE
CANH
CAP
CARCH
CARE
CARS
CASSC
CBLT
CBO
CBSC
CBSP
CCoA
CCS
CDA
CDC
CDPH
CDSMP
CE
CEL
CETA
California Association of Adult Day Services
Community Action Commission
California Association of Homes for Aged
California Association of Health Facilities
California Department of Transportation
California Association of Nutrition Directors for the Elderly
California Association of Nursing Homes
Community Action Partnership
California Association of Residential Care Homes
Curtailing Abuses Related to the Elderly
California Aging Reporting System
California Association of Senior Service Centers
Community Based Long Term Care
Community Based Organization
Community Based System of Care
Community Based Services Programs
California Commission on Aging
Congress of California Seniors
California Department of Aging
Center for Disease Control
California Department of Public Health
Chronic-Disease Self-Management Program
Community Engagement
Community Education Liaison
Comprehensive Employment Training Act
120
ACRONYMS
CHESA
CHFC
CLSC
CLTC
CMS
CMS
COBALT
CPEC
CPPW
CPRS
CR
CRCAC
CRTA
CRTA
CSAC
CSL
DDS
DDSN
DHEC
DHHS
DHS
DMH
DO
DOE
DOL
California Higher Education Study of Aging
California Health Facilities Commission
California League of Senior Citizens
Community Long Term Care
Contact Management System-OoA internal contact data base
Centers for Medicare and Medicaid Services
Coalition on Boomers Aging and Living Taskforce
California Postsecondary Education Commission
Communities Putting Prevention to Work Initiative
California Park and Recreation Services
Commuter Rail
Community Residential Care Association of California
California Rural Legal Assistance
California Retired Teachers Association
California State Association of Counties
California State Legislature
Department of Developmental Services
Department of Disabilities and Special Needs
Department of Health and Environmental Control
Department of Health and Human Services
Department of Health Services
Department of Mental Health
Directly Operated
Department of Energy
Department of Labor
121
ACRONYMS
DOT
DPSS
DR
DRLC
DRG
DSS
DVR
EB
EDA
EDD
EID
ENCORE
EOC
EOC
ESRI
FCA
FGP
FG
FSA
FTA
FTE
FY
GAC
GAO
GEN/GSN
Department of Transportation
Department of Public Social Services
Demand Response
Disability Rights Legal Center
Diagnostic Related Groups
Department of Social Services
Department of Vocational Rehabilitation
Evidence Based
Economic Development Agency
Employment Development Department
Employee ID
Enhanced Network of Community Opportunities & Resources for Employment
Economic Opportunity Commission
Emergency Operations Center
Environmental Systems Research Institute (Maker of GIS software)
Federal Council on Aging
Foster Grandparents
Fixed Guideway-Transportation
Family Service Association
Federal Transit Agency
Full Time Employee
Fiscal Year
Governmental Affairs Council
General Accounting Office
Greatest Economic Need/Greatest Social Need
122
ACRONYMS
GIS
GLBT/LGBT
GRG
GRGTF
GSA
HA
HARC
HAS
HB
HCD
HCFA
HDM
HEA
HEAP
HEW
HICAP
HOV
HRMS
HUD
I&A
I&R
IADL
ICF
IFF
IHSS
Geographic Information Systems
Gay, Lesbian, Bisexual, Transgender
Grandparents Raising Grandchildren
Grandparents Raising Grandchildren Task Force
General Services Administration
Housing Authority
Health Assessment Resource Center
Health Systems Agency
House Bill
California Department of Housing and Community Development
Health Care Financing Administration
Home Delivered Meals
Higher Education Act
Home Energy Assistance Program
Department of Health, Education, and Welfare
High Occupancy Vehicles
Human Resources Management System
Housing and Urban Development
Information and Assistance
Information and Referral
Instrumental Activities of Daily Living
Intermediate Care Facility
Interstate Funding Formula
In-Home Supportive Services
123
ACRONYMS
ILC
IRS
ISCA
ITCC
JARC
JASA
JPA
JT
JTPA
LART
LEAA
LGOA
LI
LIS
LTC
LTCIP
MAP
MFO
MHA
MHSA
MIPPA
MIS
MO
MOW
MPSC/MSC
Independent Living Centers
Internal Revenue Service
International Senior Citizens Association
Inter-Tribal Council of California
FTA Job Access and Reverse Commute Program
Jewish Association for Services for the Aged
Joint Powers Agency
Jitney- Transit Mode
Job Training and Partnership Act
Leadership Advisory Resource Team
Law Enforcement Assistance Administration
Lieutenant Governor’s Office on Aging
Low Income
Low Income Subsidy
Long Term Care
Long Term Care Integration Project
Management, Accountability, and Performance
Medi-Cal Field Office
Mental Health Association
Mental Health Services Act
Medicare Improvements for Patients and Providers Act
Management Information Systems
Monorail
Meals-On-Wheels
Multipurpose Senior Centers
124
ACRONYMS
MSP
MSSP
MV
N4A
NAMP
NAPIS
NASUA
NCOA
NCSC
NCPSSM
NF
NIA
NISC
NIH
NIMS
NOC
NPI
NSP
NTD
OAA
OAA A122Title VII
OAA Title III B
OAA Title III C-2
OAA Title III C-I
OAA Title III D
Multi- Service Provider
Multi-Purpose Senior Services Program
Minivans
National Association on Area Agencies on Aging
National Association of Meals Program
National Aging Program Information System
National Association of State Units on Aging
National Council on Aging
National Council of Senior Citizens
National Committee to Preserve Social Security and Medicare
Nursing Facilities
National Institute on Aging
National Institute of Senior Centers
National Institute on Health
National Incident Management System
Network of Care
National Paralegal Institute
Nutrition Services Providers
National Transit Database
Older Americans Act
Vulnerable Elder Rights Protection Activities
Supportive Services and Senior Centers
Nutrition Services-Home Delivered Meals Program
Nutrition Services- Congregate
In-home Supportive Services for Frail Older Individuals
125
ACRONYMS
OAA Title III E
OAA Title III F
OAA Title III G
OAA Title IV
OAA Title V
OAA Title VI
OAA TITLE XIX
OAA TITLE XVIII
OAA Title XX
OASC
OCA
OCTS TF
OE
OES
OoA
OTO
PACE
PEI
POST
PSA
PT
RAP
RCFE
RCIT
Additional Assistance for Special Needs of Older Individuals
Preventative Health Services
Supportive Activities for Caretakers Who Provide In-Home Services to Frail Older
Individuals
Training, Research, and Discretionary Projects and Programs
Community Service Employment for Older Workers
Grants for Native Americans
Medi-Cal/Medicaid
Medicare
Social Services Block Grant
Older Adult System of Care-MH
Older California Act
Older California Traffic Safety Task Force
Operating Expense
Office of Emergency Services
Office on Aging (Riverside County)
One Time Only
Program of All-Inclusive Care for the Elderly
Prevention and Early Intervention
Peace Officer Standards and Training
Planning and Service Area
Purchased Transportation
Regional Access Project
Residential Care Facilities for the Elderly
Riverside County Information Technology
126
ACRONYMS
RC's HELP
RCTC
RDA
RFF
RFP
ROW
RSVP
RTA
SAG
SB
SCAG
SCSEP
SEED
SEMS
SHARP
SHCoA
SILC
SLED
SNAP
SNF
SPA
SPCA
SSA
SSBG
SSI/SSP
Riverside County Homeowner Educational Learning Program
Riverside County Transportation Commission
Recommended Dietary Allowance
Request for Funds
Request for Proposal
Right of Way
Retired and Senior Volunteer Program
Riverside Transit Agency
Stakeholder Advisory Group
School Bus
Southern California Association of Governments
Senior Community Service Employment Program
SEED Community Project
Standardized Emergency Management System
Statewide HICAP Automated Reporting System
Statehouse Conference on Aging
State Independent Living Council
State Law Enforcement Division
Supplemental Nutrition Assistance Program, (a.k.a., Cal Fresh/ Food Stamps)
Skilled Nursing Facility
Strategic Plan on Aging
Society for Prevention of Cruelty to Animals
Social Security Administration
Social Services Block Grant
Supplemental Security Income/Supplemental Security Payments
127
ACRONYMS
SUA
SUP
T Now
TA
TACC
TAGs
TAP
TLMA
TRIP
UPT
USOA
Vet or vets
VISTA
VNA
VP
WDC
WHCOA
State Unit on Aging
Service Unit Pan
Transportation Now Committee
Technical Assistance
Triple A Council of California (Area Agency on Aging)
Target Area Groupings
Temporary Assistance Pool
Transportation and Land Management Agency
Transportation Reimbursement and Information Project
Unlinked Passenger Trips
Uniform System of Accounts
Veterans Services
Volunteers in Service to America
Visiting Nurses Association
Vanpooling
Workforce Development Center
White House Conference on Aging
128
WATCH YOUR LANGUAGE
Outdated or Offensive
Language
 Deaf and dumb
 Deaf-mute
 Hearing Impaired
 Confined to a
wheelchair
 Wheelchair-bound
 Vegetable







Insane
Maniac
Psycho
Mentally Retarded
Retard
Mentally defective
Slow
Reasons
 Implies mental incapacitation:
o Simply because someone is deaf
does not mean that they cannot
speak;
o Negative connotation of
"impaired"
 Wheelchairs do not confine;
o They give people mobility!
Accepted Language








 Connotes repulsiveness, oddness:
o Dehumanizing
 Stigmatizing:
o Considered offensive;
o Reinforces negative stereotypes

 Stigmatizing:
o Implies that a person cannot
learn







Deaf or Hard of Hearing
Non-verbal
Person who does not speak
Has a speech or communication
disability
Uses a wheelchair
Wheelchair user
Person who uses a wheelchair
Person who has a mobility
disability
Multiple disabilities
Severe disabilities
Behavioral disability/disorder
Emotional disability/disorder
Cognitive disability
Intellectual disability
Developmental disability
Learning disability
129
WATCH YOUR LANGUAGE
Outdated or Offensive
Language
 Stricken,
Afflicted, Suffers
from, or Victim
 Stroke victim
 Stricken by MS
 Person suffers
from epilepsy
 Birth defect
Reasons
 Negative connotation:
o Emotionally charged language
adds the unnecessary element of
pity to the person’s disability
 Implies there was something wrong
with the birth
 Deinstitutionalized  Stigmatizing:
o Groups people into one
category;
not focused on the individual
 Outdated term:
 Midget
o Considered offensive
Accepted Language







Person who had a stroke
Person who has multiple sclerosis
Person who has epilepsy
Congenital disability
Born with their disability
Person who used to live in an
institution
Person of short stature
ABC’S OF LGBT AND GENDER EXPRESSION
THINK BEFORE YOU SPEAK ~KNOW WHAT YOU’RE SAYING~LEARN SOME PROPER TERMINOLOGY
Ally
Bisexual
Closeted / “In the Closet”
Any non-LGBT person who supports and stands up for the rights of LGBT people.
A person who is attracted to both men and women.
Describes a person who keeps their sexual orientation or gender identity a secret from some or all people.
Coming Out
The process of acknowledging one’s sexual orientation and/or gender identity to other people. For most
LGBT people this is a life-long process.
130
Gay
Gender Expression
Gender Identity
Heterosexual / Straight
Heterosexism
Homosexual
Homophobia
Lesbian
LGBT / GLBT
Openly Gay / Lesbian /
Bisexual /
Outing
Queer
Questioning
Sexual Orientation
Transgender
A person who is attracted only to members of the same sex. Although it can be used for any sex (e.g. gay
man, gay woman, gay person), “lesbian” is usually the preferred term for women who are attracted to
women.
The manner in which a person outwardly expresses their gender.
A person’s inner sense of self as male, female, or somewhere in between. Most people develop a gender
identity that corresponds to their biological sex, but many do not.
A person who is only attracted to members of the opposite sex.
The attitude that heterosexuality is the only valid or acceptable sexual orientation.
A clinical term for people who are attracted to members of the same sex. Some gay men and lesbians find
this term offensive.
Fear of lesbians and gay men.
A woman who is only attracted to other women.
Acronyms for “lesbian, gay, bisexual and transgender.”
Transgender: a person who publicly acknowledges their sexual orientation or gender identity.
The act of revealing an LGBT person’s sexual orientation or gender identity without that person’s consent
An offensive, umbrella term, used by some LGBT people to refer to themselves.
A person who is unsure about their sexual orientation or gender identity.
A person’s attraction to members of the same and/or opposite sex. Includes gay, lesbian, bisexual and
heterosexual.
A person whose gender identity does not correspond to their biological sex.
131
DEVELOP EFFECTIVE LGBT COMMUNICATION SKILLS
1
DO NOT ASSUME ANYTHING:
Do not assume heterosexuality even when a client reveals they are married, and
have children, and/or grandchildren.
Let the client give information at their own pace.
Ask only what is needed to provide competent care and or service.
Explain why you need certain sensitive information before asking for it.
Apologize if a client is offended by what you asked.
Be willing to accept only vague references about client’s personal life.
Talk to colleagues who are LGBT or who have experience with LGBT clients.
Continually train yourself and staff on LGBT issues.
1
Boulder County Aging Services Division. Project Visibility: Training Manual. www.projectvisibility.org
132
DEVELOP EFFECTIVE LGBT COMMUNICATION SKILLS 1
ASK OPEN-ENDED QUESTIONS SUCH AS:
Tell me about your living situation. ~ With whom do you share the household?
Are you currently in a relationship? ~ Tell me about that.
Where do you get your support? ~ Whom do you turn to in a time of need?
What people are important to you? ~ Whom do you consider family?
Is there someone you would like to have involved in your care?
USE GENDER-NEUTRAL LANGUAGE:
Use gender-neutral terms when you do not know the sex of a client’s significant other.
If a client is using gender-neutral language, they may be trying to conceal their sexual orientation.
If you think a client is using gender-neutral language to conceal their sexual orientation from you,
do not assume they do not want you to know.
If a client uses derogatory terms to describe himself or herself (i.e., fag, dyke, etc.) do not use
these terms. Ask what terminology the client prefers.
1
Boulder County Aging Services Division. Project Visibility: Training Manual. www.projectvisibility.org
133
THE ART OF ACTIVE LISTENING1
ACTIVE LISTENING IS ALL ABOUT BUILDING RAPPORT, UNDERSTAND, AND TRUST.
ARE YOU A GOOD LISTENER?
Restating:
To show you are listening, repeat every so often, what you think the person said – not by parroting, but by paraphrasing what
you heard in your own words.
For Example, “:let’s see if I’m clear about this…”
Summarizing:
Bring together the facts and pieces of this problem to check understanding – for example, “So it sounds to me as if …” Or, “Is
that it?”
Minimal encouragers:
Use brief, positive prompts to keep the conversation going and show you are listening – for example, “umm-hmmm, “Oh? I
understand” “Then?” “And?”
Reflecting:
Instead of just repeating, reflect the speaker’s words in terms of feelings – for example, “This seems really important to
you…”
Giving feedback:
Let the person know what your initial thoughts are on the situation. Share pertinent information, observations, insights, and
experiences. Then listen carefully to confirm.
Emotion labeling:
Putting feelings into words will often help a person to see things more objectively. To help the person begin, use “door
openers” – for example, “I’m sensing that you’re feelings frustrated…worried…anxious…”
Probing:
Ask questions to draw the person out and get deeper and more meaningful information – for example, “What do you think
would happen if you…?”
1
2005 National Aging I&R Support Center, Washington, DC; Tip Sheet 1. http://www.albany.edu/aging/poe/resources/TipSheet1ActiveListening.pdf
134
THE ART OF ACTIVE LISTENING1
ACTIVE LISTENING IS ALL ABOUT BUILDING RAPPORT, UNDERSTAND, AND TRUST.
ARE YOU A GOOD LISTENER?
Validation:
Acknowledge the individual’s problems, issues and feelings. Listen openly and with empathy and respond
in an interesting way –
For example, “I appreciate your willingness to talk about such a difficult issue…”
Effective pause:
Take a deliberate pause at key points for emphasis. This will show the person you are saying something that
is very important to them.
Silence:
Allow comfortable silences to slow down the exchange. Give a person time to think as well as talk. Silence
can also be very helpful in diffusing an unproductive interaction.
“I” messages:
By using “I” in your statements, you focus on the problem not the person. An “I”-message lets the people
know what you feel and why.
For example, “I know you have a lot to say, but I need to…”
Redirecting:
If someone is showing signs of being overly aggressive, agitated, or angry, this is the time to shift the
discussion to another topic.
Consequences:
Part of the feedback may involve talking about the possible consequences of inaction. Take your cues from
what the person is saying.
For example, “What happened the last time you stopped taking the medicine your doctor prescribed?”
__________
1
2005 National Aging I&R Support Center, Washington, DC; Tip Sheet 1. http://www.albany.edu/aging/poe/resources/TipSheet1ActiveListening.pdf
135
TEN TIPS FOR IMPROVING LISTENING SKILLS1
Communication involves listening, as well as speaking. Nevertheless, listening involves more than merely hearing the
words directed at us. Good Listening is active. It means focusing on verbal and nonverbal cues and interpreting the
message. While some people are better listeners than others, most people can develop the skills to be a good listener.
Focus on the Speaker:
For best listening, sit where you can see the other person clearly, this will eliminate distractions and help you to focus on the speaker.
Study Nonverbal Cues:
Pay attention to the speaker's body language and facial expressions. They can give you clues about what they are trying to express.
Ask Questions:
Pay attention to the speaker's body language and facial expressions. They can give you clues about what they are trying to express.
Make Encouraging Comments:
You can also provide encouraging comments such as "I understand" or "I'm sorry to hear that." This lets the speaker know you are
paying attention.
Do Not Interrupt:
Wait for natural breaks in the conversation to ask your questions. Give the speakers plenty of time to express themselves. Interrupting
may cause the speaker to shut down before they have delivered their entire message.
Empathize:
Even if the speaker is telling you something, you do not want to hear, try to see the situation from their point of view. Try to set aside
your own emotions for the moment.
Reflect Interest With Your Body Language:
Lean toward the speaker. Make eye contact. Nod. Let your body telegraph that you are involved in the conversation.
Do Not Think Ahead:
Resist the urge to prepare a mental argument and instead try to simply listen to the message the speaker is delivering.
Repeat Salient Points:
Show you understand the speaker’s message by repeating the main points when it is your turn to speak. This gives the other person
the opportunity to clarify if you have misinterpreted.
Do Not Offer Advice:
Sometimes someone only wants to unburden him or herself. You do not have to try to fix the problem or tell them what to do.
1
Ten Tips for Improving Listening Skills. http://www.livestrong.com/article/130963-ten-tips-improving-listening-skills/
136
AT-RISK DEFINITION
An “at-risk” individual is anyone who has cognitive
and/or physical limitations, whose well-being,
independence and safety are threatened due to a lack of
support and/or life-sustaining resources. At-risk
individuals are those in immediate jeopardy of losing
their job, home, income, at-risk for premature or
unnecessary institutionalization, or from natural
disasters.
137
GOVERNANCE
BOARD OF SUPERVISORS
Kevin Jeffries
First District
First District
Includes Lake Elsinore,
Wildomar, Canyon Lake
and most of the City of
Riverside. The District
also comprises
unincorporated areas
including Gavilan Hills,
Good Hope, LaCresta,
Lake Hills Lake Mathews,
Mead Valley,
Meadowbrook, Temescal
Valley Woodcrest, Warm
Springs De Luz, Santa
Rosa Plateau, and Tanaja.
John F. Tavaglione
Second District
Second District
Includes Corona, Norco,
Eastvale, Jurupa Valley,
and the western half of the
City of Riverside. The
District also includes the
unincorporated areas of
Coronita, El Cerrito, High
Grove and Home Gardens.
Chuck Washington
Third District
Third District
John J. Benoit
Fourth District
Fourth District
Marion Ashley
Fifth District
Chairman Fifth District
Includes Canyon Lake,
Hemet, San Jacinto,
Temecula, and Murrieta.
The District also includes
the unincorporated areas of
Anza, Aguanga, Idyllwild,
Menifee Valley, Pinyon
Pines, Valle Vista,
Winchester, and Wine
Country.
Includes Blythe, Cathedral
City, Coachella, Desert Hot
Springs, Indian Wells,
Indio, La Quinta, Palm
Desert, Palm Springs, and
Rancho Mirage. The
District also includes the
unincorporated areas of
Bermuda Dunes, Chiriaco
Summit, Colorado River
communities, Desert
Center, Lake Tamarisk,
Eagle Mountain, Desert
Edge, Desert Palms, Indio
Hills, Mecca, Mesa Verde,
North Shore, Oasis, Ripley,
Sky Valley, Thermal,
Thousand Palms, Vista
Santa Rosa.
Includes Moreno Valley,
Perris, Calimesa, Beaumont,
Banning and unincorporated
areas Nuevo, Lakeview,
Juniper Flats, Meadowbrook,
portions of Mead Valley,
Romoland, Homeland, Green
Acres, Highgrove, Box
Springs , Pigeon Pass, Reche
Canyon, San Timoteo Canyon,
Oak Valley, Cherry Valley,
Banning Bench, Cabazon,
Palm Springs Village, and
Palm Springs West. Tribal
governments from the
Sovereign Nations of the
Morongo Band of Mission
Indians and the Agua Caliente
Band of Cahuilla Indians and
a portion of the March ARB.
138
GOVERNANCE
CALIFORNIA STATE SENATE FOR RIVERSIDE COUNTY
California State Senator
Richard Roth (D)
Elected 2012
Term Limit 2024
31st District:
Mike Morrell (R)
Elected 2014
Term Limit 2020
23rd District:
Jeff Stone (R)
Elected 2014
Term Limit 2020
28th District:
Beaumont, Banning,
Cabazon, Hemet, San Jacinto,
Sun City, Menifee
Temecula, Murrieta, Lake
Elsinore, Palm Springs, Indio,
Blythe
Corona, Eastvale, Glen Avon,
Jurupa Valley, Moreno Valley,
Norco, Perris, Riverside
District Office
10350 Commerce Center Drive
Suite A - 220
Phone: (909) 919-7731
Fax:
(909) 919-7739
Email
Indio District Office
45 -125 Smurr Street, Suite B
Indio, CA 92201
Phone: (760) 368 -6442
Fax: (760) 398 -6470
Murrieta District Office
25186 Hancock Avenue, Suite 320
Murrieta, CA 92562
Phone: (951) 894 -3530
Fax: (951) 894-3536
Email
Riverside District Office
3737 Main Street,
Suite 104
Riverside, CA 92501
Phone: (951) 680-6750
Fax:
(951) 680-6757
Perris District Office
137 N. Perris Blvd., Room 17
Perris, CA 92570
Phone: (951) 443-4078
Email
139
GOVERNANCE
CALIFORNIA ASSEMBLY MEMBERS FOR RIVERSIDE COUNTY
Chad Mayes(R)
Elected 2014
Term Limit 2026
42nd District
Banning, Beaumont,
Cabazon, Calimesa,
Cherry Valley, Hemet,
Indian Wells, La
Quinta, Mentone, Palm
Desert, Palm Springs,
Rancho Mirage, San
Jacinto
District Office
41608 Indian Trail
Suite 1
Rancho Mirage,
CA 92270
Phone: (760) 3466342
Fax: (760) 3466506
Email
Eduardo Garcia
(D)
Elected 2014
Term Limit 2026
56th District
Blythe, Brawley,
Bermuda
Dunes, Calexico,
Calipatria, Cathedral
City, Coachella,
Desert Hot Springs, El
Centro, Holtville,
Imperial, Indio, Mecca,
Oasis, North Shore,
Salton Sea, Thermal,
Thousand Palms,
Westmorland
District Office
48220 Jackson
Street
Suite A3
Coachella, CA
92236
Phone: (760) 3472360
Fax: (760) 3475704
Email
Eric Linder (R)
Elec A 2012
Term Limit 2024
60th District
Jose Medina (D)
Elected A 2012
Term Limit 2024
61st District
Corona, Eastvale, Jurupa
Valley Mira Loma, Norco,
Riverside
Mead Valley. Moreno
Valley, Perris, Riverside
District Office
4740 Green River
Road, Suite 311
Corona, CA 92880
Phone: (951) 3716860
Fax: (951) 7344160
Email
District Office
1223 University
Avenue, Suite 230
Riverside, CA
92507
Phone: (951) 3696644
Fax: (951) 3690366
Email
Melissa Melendez
(R)
Elected A 2012
Term Limit 2024
67th District
Hemet, Homeland, Lake
Elsinore, Menifee,
Murrieta, Sun City,
Winchester
Brian Jones (R)
Elected A 2010
Term Limit: 2016
71st District
Aguanga, Anza,
Idyllwild,
Lake Riverside,
Lakeside
District Office
10152 Mission Gorge
District Office
Rd. Santee, CA
41391 Kalmia
92071
Street, Suite 220
Phone: (619) 441Murrieta, CA 92562
2322
Phone: (951) 894Fax:
(619) 4411232
2327
Fax: (951) 894Email
5053 Email
Marie Waldron (R)
Elected A 2012
Term Limit 2024
75th District
Temecula
District Office
350 West 5th Avenue
Suite 110
Escondido, CA 92025
Phone: (760) 4807570
Fax: (760) 4807516
Email
140
GOVERNANCE
UNITED STATES HOUSE OF REPRESENTATIVES FOR CALIFORNIA
Raul Ruiz (D)
US House 2012
36th District
Aguanga, Anza, Banning, Beaumont,
Bermuda Dunes, Blythe, Cabazon,
Calimesa, Cathedral City, Cherry Valley,
Chiriaco Summit, Coachella, Desert
Center, Desert Hot Springs, Eagle
Mountain, Gilman Hot Springs, Hemet,
Idyllwild, Indian Wells, Indio, La Quinta,
Mecca, Mountain Center, North Palm
Springs, North Shore, Palm Desert,
Palm Springs, Rancho Mirage, Ripley,
San Jacinto, Thermal, Thousand Palms,
Whitewater
District Office
(Hemet)
445 East Florida Avenue, 2nd
Floor
Hemet, CA 92543
Phone: (951) 765-2304
Fax:
(951) 765-3784
Mark Takano (D)
US House 2012
41st District
Riverside, Moreno Valley, Jurupa Valley,
Perris
District Office
3403 10th Street
Suite 610
Riverside CA 92501
Phone: (951) 222-0203
Fax: (951) 222-0217
Email
Ken Calvert (R)
US House 1992
42nd District
Riverside, Corona,Norco, El Cerrito, Glen
Avon, High Grove, Home Gardens, Mira
Loma, Pedley, Rubidoux, Sunnyslope,
Woodcrest
District Office
4160 Temescal Canyon Road
Suite 214
Corona, CA 92883
Phone: (951) 277-0042
Fax: (951) 277-0420
Email
Duncan Hunter (R)
US House 2008
50th District
Temecula, Murrieta,
District Office
(El Cajon)
1611 N Magnolia, Suite 310
El Cajon, CA 92020
Phone: (619) 448-5201
Fax: (619) 449-2251
(Temecula)
41000 Main Street
Temecula, CA 92590
Phone: (951) 695-5108
Fax:
N/A
Email
(Palm Desert)
43875 Washington Street
Suite F
Phone: (760) 424-8888
Fax: (760) 424-8993
Email
141
GOVERNANCE
UNITED STATES SENATOR FOR CALIFORNIA
US SENATOR
US SENATOR
Diane Feinstein (D)
1978 -1988 -Mayor of San Francisco
1992 -Elected to Senate
Barbara Boxer (D)
1983-1993- Served in US House for A's 6th District
1993 -Elected to Senate
Capitol Office
331 Hart Senate Office Building
Washington, DC 20510
Phone:
(202) 224 -3841
Fax:
(202) 228-3954
TTY/TDD: (202) 224-2501
Email
San Francisco, Los Angeles, San Diego Fresno ~ Contact Information
Capitol Office
112 Hart Senate Office Building
Washington, DC 20510
Phone:
(202) 224-3553
Fax:
(202) 224-0454
Email
Bay Area, Fresno, Inland Empire, Los Angeles, Sacramento, San
Diego ~ Contact Information
142
For information regarding this document, call (951) 867-3800
Riverside County Office on Aging
Aging and Disability Resource Connection
6296 River Crest Drive, Suite K, Riverside, CA 92507
(800) 510-2020 (within Riverside County)
(951) 867-3800 · TRS/TTY: 711
www.rcaging.org
www.riverside.networkofcare.org
January 2016
143

PUBLIC BENEFITS - Riverside County Office on Aging

Transcription

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