2009 – 2010 Annual Report
Transcription
2009 – 2010 Annual Report
“They don’t care why you’re sick, they just want you better. That is unconditional care, right there.” 2009-2010 annual report the alex 01 message from the alex 03 programs family health seniors health food security and nutrition community health bus youth health homebase pathways to housing 07 10 11 14 15 18 19 a legacy of people helping people financial statements donors and community partners board of directors 21 23 25 26 Signing our names is something we do almost every day – a small, intimate act that helps visually define us as individuals. It’s our personal coda on letters to friends, family and loved ones. Business moves forward when we write our name on the dotted line. We sign legislation and political documents when it’s time to effect change. And just as no two signatures are alike, no two entities are alike, especially when it comes to health care. Infants, youths, adults and seniors. People living in poverty. Those suffering from addictions and homelessness. Health and social issues affect them all. And each individual has unique physical, social and emotional needs that benefit from specific care rather than collective solutions. It’s this insight that has driven our approach to health care for nearly 40 years – and our newly revitalized identity. We aren’t just another cog in a well-meaning machine – we are a proactive force for real care and change. We don’t simply treat health and social problems – we offer preventative solutions too. We are redefining health care. We are on the forefront of progress. We are unique. We are the alex. the alex 02 who is the alex? For nearly 40 years, the alex has been quietly making a name for itself in the non-profit sector by being proactive, innovative and, most importantly, by finding intelligent, lasting solutions to complex health and social issues. Our highly skilled staff offers a continuum of services that address a full range of contributing factors for whole-body wellness – physical, emotional and mental. We believe that poverty is a critical determinant of health and that we have the power to break the vicious cycle to achieve lasting wellness for all Calgarians. It’s our mandate, our purpose, and our reason for being. Stepping in before people need crisis intervention changes the fundamental economics of health care. Our cost-effective solutions provide significant savings to health and social programs by keeping people out of the justice system and away from emergency rooms and mental health facilities. Beyond empowering people to break the cycle of poverty, our services have tangible citywide benefits that reduce the strain on taxpayers. The alex model of care just makes sense. For our clients. For the economy. For Calgary. This year, our annual report is focused on telling you who we are – our story. What follows are the highlights of our endeavours, our challenges, our successes and how the alex is redefining the concept of health. toward the greater good – together Many of our clients tell us they are surprised to finally find real solutions to their problems, often for the first time. But finding stability is an ongoing challenge. The alex offers non-judgmental support and resources for breaking negative cycles and empowering people to make positive choices. We see our clients as whole people who need whole health care, which is why one of our key tenets is offering “unhurried health care,” where we treat physical, social, mental, spiritual and emotional needs – the pieces that make a person whole. We strongly believe that everyone can benefit from our model of individualized, comprehensive care. Ironically, this kind of care is usually accessed by wealthy patients in exclusive clinics. But we have a different clientele: babies, kids, teens, adults and seniors who are in poverty (or close to it), as well as people who are battling addiction, homelessness, isolation and the feeling of being invisible. We offer the highest quality medical care to those who need it most, and we teach life skills to support people on their journey to wholeness. Our staff take the time to walk closely with people through the process, offering trust and respectful relationships that our clients usually can’t find anywhere else. As part of being a valued resource in Calgary, the alex continues to build strong relationships with our partner agencies and collaborators. We show the community how the integration of services offered in Calgary better serves our clients and eases the burden on our health care system. Together, we are making Calgary better for everyone. mission: delivering innovative and accessible health and social solutions vision: a community of healthy individuals the alex 03 message from the alex “Our family feels at home at the alex... we feel truly cared for, like we aren’t just another number, like people... like family.” the alex 04 board president’s and executive director’s message For the alex, 2009/2010 has been another year of significant growth in delivering health and social solutions to Calgarians in need. Thanks to the vision of our Board, the dedication of our staff/volunteers and the continued support of our stakeholders, the alex successfully intensified its efforts to provide quality care to those who need it most. Our Housing First programs have grown and are demonstrating significant effectiveness, while our health programs continue to address the complex multidisciplinary needs of our clients. Pathways to Housing was expanded to support those who were struggling within our justice system. In our commitment to continue to support the Ten Year Plan to End Homelessness, we launched HomeBase, another housing first project that will provide 100 homeless individuals with housing and case management support. We responded to an identified need in our community to support our vulnerable youth and increase physician services through outreach on our “Community Health Bus.” Our Mobile unit allows us to bring crucial medical services to vulnerable populations lacking resources and access. With significant growth come challenges and opportunities. The Board is dedicated to organizational sustainability and introduced a new leadership model for the next fiscal year to open up new possibilities and potential. Dr. John Rook will be joining the alex in a Co-Executive Director role and he brings a wealth of experience in homelessness and poverty issues in Calgary and across Canada. John joins us as we continue working to unite the programs at the alex and provide the additional leadership to continue to create innovative solutions to our health and social issues. Our new design and corporate identity debuts in this annual report, emphasizing the alex as a truly unique organization making a difference to the health of our community. To our funders, volunteers and partners, your ongoing support and investment are greatly appreciated. Your generosity provides us with the essential tools we need to respond to community needs. As we evolve, adapt and expand, we invite you to join with us in building a community of healthy individuals. Corey Olynik Board President Shelley Heartwell Executive Director we’re not interested in being just another cog in a well-meaning machine the alex experience – it’s life changing the alex 05 the alex is an unsung hero We play a unique role in making health care accessible to all vulnerable Calgarians and we play a key role in solving the issue of homelessness. It’s time to bring our personality into the spotlight. We’re putting our signature on Calgary health and reintroducing ourselves to the city we’ve been serving for nearly 40 years. The alex assists its clients with their immediate needs and, in turn, enacts broad social change by addressing the root causes of the barriers faced by many Calgarians. In an ever-expanding city, we remain an accessible, critical resource for people in need. message from the alex board president We provide unhurried health care We share responsibility for health with our clients We build relationships We have experienced and devoted staff We encourage self-help We connect our clients to the best resources available We are the alex executive director executive director the alex 06 highlights 8,906 appointments made with a physician 838 clients received services from a client support specialist 793 individuals received assistance to complete AISH applications 335 clients accessed counseling services 3,240 clients accessed the breastfeeding clinic family health more services for more clients In the past year, the Family Health Centre has been able to secure additional complimentary support services for our clients, including chiropractic, physiotherapy, massage therapy, pharmacy support, counseling and physician specialists. We are also receiving more funding for extra physicians and, as a result, will be able to provide a broader range of services to an increased number of clients. Through our University of Calgary Family Medicine Program, two graduates have become a part of our physician group – another testament to the devotion and experience of the alex staff. During their first two years as residents, our new physicians quickly realized the difference that joining our multidisciplinary team makes in the lives of our clients – and in their own. This year, the alex was chosen for a pilot project funded by United Way of Calgary and Area and the Government of Alberta, which was implemented to help individuals who need assistance in accessing Alberta’s Assured Income for the Severely Handicapped (AISH). Applying for AISH is a lengthy and cumbersome process, but thanks to the project, clients now have the help of a case worker to assist with collecting information, completing their applications and submitting them. As part of our mandate to address the immediate needs of our clients, we have set aside daily emergency times to ensure our clients can access the alex health centre and not have to go to emergency or walk-in clinics. This has resulted in a tremendous cost savings for health services and taxpayers. chris and family – client I first met one of the alex doctors in the emergency room about 4 years ago; I was suicidal, in a state of total despair… but he stayed with me the whole night. I told him everything, about the troubles my family were having, and how we couldn’t even find a family doctor for all 7 of us… he brought us to the alex and welcomed us as patients. All of us. That was the beginning. Beginning to clean up my addictions to drugs and alcohol, beginning to get counseling for our teenage daughter and help for us parents of a teenage daughter. Our family feels at home at the alex… we feel truly cared for, like we aren’t just another number, like people... like family. We all feel truly blessed to have the alex in our lives. the alex 07 the alex 08 the alex 09 highlights 7,732 appointments with a physician 368 clients accessed recreational supports 685 clients accessed a support specialist 240 clients accessed chronic pain management support seniors health whole health next door The alex reduces accessibility barriers for seniors by providing support that includes various complimentary on-site services and lab testing. This, combined with the on-site visits conducted by our partner service providers, helps us to provide a comprehensive, wraparound approach to service delivery. This year, the Seniors Health Centre was expanded to accommodate more clients and services, which has resulted in a cost-savings for Alberta Health Services and taxpayers alike. Our expansion has allowed us to provide an increased range of chronic disease management support to our clients. We offer special groups for diabetes, pain management, heart disease, smoking cessation and nutrition that have been well received. To help our senior clients with reducing isolation and mobility issues, our Recreation Therapist offers a variety of activities. By working together with our clients, seniors find themselves in a better place to improve their quality of life. We are advocates without borders, working tirelessly to find solutions to ensure access to health care. ken – client It’d be hard to go somewhere else for appointments: get in a cab, wait at the clinic, get back in the cab. That’s tiring. So my nurse and doctor are also my neighbours. With the alex, you can see that, to them, me being healthy isn’t just about doctors and meds… it’s about compassion and understanding me too. I had a lot of issues and they approached me as a team. I know they care about me, and don’t care what I was fighting before… they want to see me healthy now. Does anybody realize how good it is when the nurse lifts your spirits while she’s treating you? These people are looking at me… not just my chart. the alex 10 highlights Approximately 43,000 kg of food distributed 1,143 volunteer hours were contributed 761 individuals accessed our Spinz-Around program 3,822 times 7,644 supplementary food hampers were distributed food security and nutrition nourishing life and wellness Low income and/or marginalized Calgarians need access to a variety of services related to food security and nutrition, including emergency food sources, low-cost food programs and nutrition education. The alex Food Security and Nutrition Program provides support so individuals can work toward actively planning, storing and preparing food, with the aim of positively impacting their health outcomes. Our partnership with the Calgary Inter-Faith Food Bank brings Hampers for the Homeless, C.A.N.S. and a Satellite Inter-Faith Food Bank Referred Hamper Depot to the alex. The alex also partners with the Community Kitchen Program of Calgary, Fort Calgary Garden and Inglewood Garden Path Society. One of the major programs we offer is the alex Spinz-Around Free Supplementary Food Hampers, a program that operates on Thursday mornings, 50 weeks a year. mandy – staff I’ve worked with the alex for 2 years. We give our clients something that they don’t get anywhere else. Amongst our services we help our patients with food and nutrition programs. No matter what age you are, you can forget how to eat well… or worse, can’t afford to. Clients can get a free hamper containing healthy food items. And the C.A.N.S program means once a month seniors can order food items at wholesale prices. That can make a big difference. One patient actually even took over a patch of dirt outside our space, and made it into a vegetable garden. Potatoes, carrots… a bit of lettuce. What a difference just this little patch of land has made to him. the alex 11 the alex 12 the alex 13 highlights Over 80 clients a week visit the bus Three days of the week are now designated for low-income/homeless Calgarians Two days are allotted for focusing on the needs of at-risk youth through a program partnership with the Calgary Board of Education community health bus health on wheels The alex Community Health Bus is a mobile health unit on wheels – the first of its kind in Western Canada. It lowers barriers to health by providing direct services, education and advocacy free of charge. Bus clients have historically encountered many difficulties when attempting to access health care and services. Often they didn’t know where to turn for help, couldn’t afford care and were denied services – until they caught the bus. The Bus is staffed by a team of three physicians, five registered nurses, two youth workers and a team lead/resource worker. Three days of the week are now designated for low-income/homeless Calgarians, and two days are allotted for focusing on the needs of at-risk youth through a program partnership with the Calgary Board of Education. randall – staff The majority of patients we see on the bus have addictions and mental health issues. Sometimes the system can be cumbersome, and we’re their only option. I approach treatment differently on the bus… it can’t be, ‘I’m the doctor, you’re the patient’. You need to make more of an effort… get to know the clients. I can deal with their physical problems easily… but you need to have a real connection with a person to help them with all aspects of their life. It’d be easy to just have a ‘medical relationship’ but we want to promote a more holistic approach to health. Being involved more holistically with a person – that’s when you’ll see change. the alex 14 highlights 1,200 youth clients accessed services Visits by clients exceeded 9,500 400 clients received help obtaining Alberta Health Care cards & ID 85% of clients received food The YHC has seen over 80 young women who are pregnant or parenting youth health breaking down barriers The alex saw a need to combine health and social care offerings for youth, so we established the alex Youth Health Centre (YHC). Perhaps one of the most important features of the YHC is the degree to which our multi-disciplinary services are tailored to the needs of our clients: at-risk youth aged 12 to 24 who are homeless or at risk of homelessness, and sometimes street-connected. Some of the most common troubles experienced by at-risk youth include sexual and physical abuse, mental illness, substance abuse and being kicked out of their home by their parents – although sometimes home life is a much worse option than living on the streets. The alex Youth Health Centre staff offers a welcoming, accessible, confidential, non-judgmental and youth-friendly environment. At the YHC, staff provides various types of assistance, including access to family physicians and medical resources, anonymous STI testing, harm/risk reduction materials, education, and basic necessities (food, hygiene items, condoms, etc.). The YHC often provides referrals and information about community resources such as addictions counseling, medical services, crisis and mental health services, access to housing, employment and education, as well as advocacy. A variety of agency professionals are brought in to provide extra services on-site. This year, one of the focuses for the YHC was to increase outreach. The first step was to offer services twice a week through our Health Bus to sites frequented by high-risk youth. diane – client The people at the alex go out of their way to help you, and get to know you. This wasn’t just counseling. I left home when I was 15. I really didn’t know how to take care of myself. The alex people gave me a place to feel safe during the day, found me a doctor, taught me how to apply for a job, figured out a way to get a roof over my head. I tell anyone who comes to me who may need a doctor, STI testing, or need food how the alex is thorough, and everyone cares. The place is kind of like a small town, a small community. The last few years I haven’t needed their help as much. I want to make them proud seeing me back on my feet again. the alex 15 the alex 16 the alex 17 highlights First client housed July 30, 2009 97% remain housed in their own apartment 61% remain housed in their original apartment 92% have a stable source of income 28% are employed (this includes temporary, full-time and part-time employment) homebase first steps to healing With our reputation for generating tangible results, the alex launched a new program in 2009. HomeBase is now one of our two housing and homelessness programs funded through the Calgary Homeless Foundation. HomeBase will house 100 individuals. Working with the Calgary Homeless Foundation, HomeBase seeks the most vulnerable of Calgary’s homeless men and women to accept into the program. These individuals, each over 18 years of age, typically have chronic or severe health issues, mental health concerns, and often addiction struggles. Those accepted into the program will receive support for a minimum of one year. With HomeBase, our first task is always to assist clients in accessing appropriate housing. Each client then works with a case manager to develop their goals intended to help them address the root cause of their homelessness and assist them as they establish stability and permanency in housing. randy – client I was on the street for 10 years, in and out of shelters. I even lived under the 14th Street bridge. Living on the street, you can’t focus on ‘making a change’. But with some structure in your life again, you see things differently. This isn’t a handout – they’re just giving you a ‘boost’. Responsibility is part of the program, and I guess that’s frightening for some people. ‘Housing First’ works, man. My experience with other organizations doesn’t compare to HomeBase. the alex 18 highlights 67% overall decrease in CPS contacts 37% overall decrease in EMS contacts 94% of clients have retained their housing 47% of clients involved in some vocational and/or educational activity Presently, five clients have graduated from the program pathways to housing bringing people home Up and running since October 2007, Pathways to Housing has seen positive growth. We now operate two Assertive Community Treatment teams, each with the capacity to accept 60 clients who have been diagnosed with a serious mental illness. The first team works to relieve the hospital system in serving individuals who would otherwise have no access to housing and health care. The second team works to relieve the justice system by providing housing, health care and social services to clients involved in corrections, probation services and the justice system. The alex Pathways to Housing program is based on the Housing First model and operates on the principles of harm reduction, which means that clients are not required to be sober, abstain from drugs, or cease all risky behaviors before they are accepted into the program. Instead, we meet clients where they are and support them in their recovery. The Housing First model is simple: provide housing first and then combine that housing with supportive treatment services in the areas of mental and physical health, substance abuse, education, and employment. This model fosters a sense of home and self-determination, and it helps speed the reintegration of Pathways’ clients into the community. Pathways to Housing has clients housed throughout Calgary. sammy – client I was in custody when somebody realized the problem was my addiction. Addiction counseling was hard… I had relapses. Pathways got involved after counseling. I have a place to live now, and real support too. They visit me at home, and help me keep going. I have my ups and downs. I slipped last year… got frightened and started using again. Pathways got me back on track. It doesn’t happen overnight. Trust goes both ways. I have to work at this constantly. Nobody’s ‘against’ me. I see that. I don’t know what I would have done without them. Pathways is one of a kind. the alex 19 the alex 20 a legacy of people helping people At the alex, our goal is to offer the highest quality medical and social care to those who need it most and to teach life skills that help people to help themselves. We see our clients as whole persons who need whole health care. We walk with them closely through the process and offer trusting, respectful relationships they often don’t find anywhere else. Our approach is cost-effective and provides significant savings to health and social programs by keeping people out of the justice system, away from emergency rooms and mental health facilities, and by reducing the strain on taxpayers. Because of our reputation for generating tangible results, our funding by government and other partners has doubled – and doubled again – in the last two years. We’re also attracting new partners and other collaborators who want to be part of what we do. We have nearly 40 years of success stories that prove that what we’re doing works. Our success is a product of finding innovative and long lasting solutions to health and social problems. Our dedicated staff takes time every day to build the relationships with our clients. That makes it easier for each client to receive the help they need. Together, we are making a difference. We’re helping our clients – our whole city – become healthier. We are the alex, a committed group of professionals, volunteers, partners and donors – people who care. our dedicated staff takes time every day to build relationships with our clients together, we are making a difference the alex 21 how can someone get healthy if they’re living on the street? you can help us make a difference We know that the men and women we serve in our housing programs come to us with a variety of issues, such as mental health, addictions and learning disabilities. Traditionally, people experiencing homelessness were expected to be “clean” and “housing ready” (free of addictions, behavioural problems or mental illness) before they were eligible to receive assistance in acquiring housing. But the reality is that people who need our services are in various stages of recovery and progress, and we have a duty to help all of them where we can, which is why the alex approaches its housing programs with a Housing First model. The Housing First model turns traditional thinking upside down. We put people in housing first, support them and give them the resources to work on the issues that contributed to their homelessness – all from the safety and stability of their own home. We believe that people don’t earn a right to housing – they have a right to housing. So a big part of our program is designed to help clients feel secure as they develop the skills needed to maintain a home. Bank accounts, identification, medical and counselling support – whatever it takes – we help people with all their needs to find lasting solutions and to remain in safe, secure, permanent housing. the alex 22 financial statements Alexandra Community Health Centre Balance Sheet As at March 31, 2010 2010 $ 2009 $ Current assets Cash and cash equivalents 1,429,414 Cash and cash equivalents – Homeless Housing Society of Calgary – Accounts receivable 1,466,354 Interest receivable 2,680 GST receivable 44,820 Prepaids 28,912 875,265 88,702 378,155 14,025 34,085 22,277 Assets Capital assets (note 4) Deposits 2,972,189 1,412,509 786,395 421,473 26,759 23,223 3,785,343 1,857,205 Liabilities Current liabilities Accounts payable and accrued liabilities 362,493 230,826 Deferred contributions (note 5) 2,514,573 899,553 Deferred contributions related to capital assets (note 6) 390,834 3,267,900 213,607 1,343,986 Net assets Unrestricted 121,882 305,353 Invested in capital assets 395,561 207,866 517,443 513,219 3,785,343 1,857,205 Commitments (note 8) Approved by the Board of Directors Director the alex 23 Director financial statements Alexandra Community Health Centre Statement of Revenue and Expenses For the year ended March 31, 2010 2010 $ 2009 $ Revenue Calgary Homeless Foundation 4,351,232 1,401,921 Alberta Health Services 1,281,146 1,249,336 Alberta Medical Association 1,003,700 754,353 Donations 603,358 373,337 United Way 298,211 297,750 Other 269,707 138,458 Family and Community Support Services 86,969 97,183 Amortization of deferred contributions related to capital assets 57,080 28,667 Correctional Service Canada 35,610 7,122 Government of Alberta 33,894 53,967 University of Calgary 33,750 135,000 Interest 12,742 47,432 Casino revenue 1,570 33,587 Alberta Lottery Board – 54,590 City of Calgary – 25,000 Fundraising events – 5,586 Human Resources and Skills Development – 65,140 8,068,969 4,768,429 Expenses Salaries and benefits 3,319,956 2,062,544 Contracted services 2,259,249 1,407,090 Programs 378,387 121,470 Office and administration 463,714 252,668 Rent 347,746 243,604 Amortization 138,268 79,733 Loss on disposition of capital assets 109,413 – Homeless Housing Society of Calgary program expenses (note 10) 864,967 317,314 Office and medical equipment 59,559 50,547 Maintenance and repairs 47,711 34,355 Insurance 47,585 25,621 Professional fees 28,190 17,949 8,064,745 4,612,895 Excess of revenue over expenses 4,224 155,534 the alex 24 Donors (includes GIK) Anonymous ActiveEx Solutions B & E Electronics Ltd. Bediz, Azer Beta Sigma Phi Boruah, Partha Brandenborg, Tim Bridge, Gail Brolsma, Masten Brown, Merle Bruinsma, Jamie Bund, Maud Burge, Marlilyn Calgary Progress Club – Uptown Calgary Tennis Club, The Cambium Woodwork (2005) Ltd. Cenovus Energy Inc. Champion, Ian Child and Youth Friendly Calgary Children’s Hospital Aid Society Chinook Chapter No. 133 Order of the Eastern Star Clarke, Leigh Cush, Nancy Dagher, Dan Drewlo, Wes Eason, Barbara Easton, Reg Ewanyshyn, Marge Fewster, Connie Fewster, Keith Fort Calgary Chapter, IODE Francis, Greg Glenmore Fabricators Ltd Gorr, Annette Graham, Debbie Griebel, Rosemary R. Guido, Dani Gyerkes, Anna Halliday, Kim the alex 25 Halliday, Sean Harvey, Jay Hayes, Myrene Hellevang, Judy Heninger, Brian Hennessy, Milton L. High-Tech Rigging Ltd Hillhurst United Church Hunter Family Foundation Hutton, Dianne Imagine eDoc Solutions Jacobson, Mary Jean Jones, Louella Jones, Marilyn Kinniburgh, Robert C. Kozak, Irene Lackner, Gernot Lamont, Margaret Lane Goodfellow, Cathy Langenberger, Shauna Lautner, David Leagh Harfield Professional Corporation Lenstra, Dustan Lenstra, Marlene Lenstra, Nick Lequelenec, Leslie Martin, June Dorothy Mayer, Anne Marie McAviney, Christopher McCrum’s McCutcheon, Erica McKendry, Meredith McKenzie-Brown, Bernie Meldrum, Joan Modray, Robert J Monson, Allan Moore, Donna Morgan, John Municipal Chapter of Calgary – IODE Murphy Oil Company Ltd Navrady, Sandy Nexen Inc. PEGG Wives Club of Calgary Penn West Energy Trust Price, Melinda Redford, Alison Reyes, Kathleen Rumpel, Glen Schultz, Ashley Scott, Eleanor Shandera, Anita Shannon, Joan M Shrive, Nigel Skene, Catherine Sloane, Lisa Smith, Steven Stanley, Anneke Strama Consulting Ltd Sundal, Carole Superb Beverage Inc. Prosser Charitable Foundation, The Thompson, Robert N. TJ’s Cycle Tobman, Colleen Treherne, Delphi United Way of Calgary and Area Vander Maaten, Adam Wells, Linda Wittman, Liane Wyllie, Karen Community Partners Aboriginal Friendship Centre of Calgary AIDS Calgary Awareness Association Alberta Health Services – Addiction & Mental Health Alberta Health Services – Adult Addictions Program Alberta Medical Association Alberta Works Alpha House Aspen Family Services Bethany Care Society Bow West CRC Boys and Girls Clubs of Calgary Brown Bagging for Calgary’s Kids Calgary and Area Child and Family Services Authority Calgary Correctional Centre Calgary Dream Centre The Calgary Drop-In & Rehab Centre Calgary Emergency Medical Service Calgary Fetal Alcohol Network Calgary Herald Christmas Fund Calgary Homeless Foundation Calgary Housing Company Calgary Immigrant Education Society Calgary Inter-Faith Food Bank Calgary Legal Guidance Calgary Police Service Calgary Board of Education Calgary Sexual Health Centre Canadian Mental Health Association, Calgary Region Catholic Family Services CentrePointe City of Calgary Community Kitchen Program CUPS Rapid Exit Calgary Young Offenders Centre Davis LLP Discovering Choices School Distress Centre DOAP (CUPS and Alpha House) The Golden Age Club Enviros Calgary Eye Way Society Government of Alberta: Family and Community Support Services Food Link, The Forest Lawn High School Fort Calgary Garden Government of Alberta Horizon Housing Society Housing Developers & Landlords Hull Child and Family Services Indian and Northern Affairs Canada The Garden Path Society Inn from the Cold Calgary John Howard Society McBride Career Group McMan Momentum The Mustard Seed NeighbourLink Pro-Bono Law Alberta Project Homeless Connect Royal Canadian Mounted Police Canadian Red Cross Alberta Health Services, Calgary and Area Safeworks The Salvation Army Calgary Seniors’ Resource Society Sheldon M. Chumir Health Centre Sunrise Community Link Trinity Place Foundation of Alberta University of Calgary University of Calgary Humanities 101 Victorian Order of Nurses Victory Outreach Centre Calgary West Central Primary Care Network Wood’s Homes Youville Women’s Residence board of directors President Corey Olynik Vice President Sean Halliday donors and community partners Secretary Olivia Colic Treasurer Richard Boyer Past President Stephen Carter Member Val Austen-Wiebe Member Sarah Woodgate Member Bob MacDougall A special thank you to all of our funding partners, volunteers and associates. Without your dedication, compassion and commitment, none of this would be possible. If at any point in this document we overlooked someone or miss a detail, please let us know, so that we can make changes and edits in the future. Thank You. the alex 26 101 1318 centre street northeast calgary alberta t2e 2r7 phone (403) 266 2622 fax (403) 266 2692 thealex.ca charity #13282 4905 RR0001