BristowWorld / Issue 3 / 2009

BR ISTOW WO R LD
Issue 3 / 2009
Emergency response drill helps build customer trust
Scenario: On the morning of July 28, a Bristow helicopter contracted
winch survivors and transfer them to nearby hospitals. “Winching is a
to BP Trinidad and Tobago departed the Amherstia oil platform with 10
very stressful operation,” Sheppard says, “and BP was impressed with
passengers and two Bristow pilots. Moments after takeoff the aircraft
our ability to remove critically injured passengers from rescue vessels.”
became uncontrollable after a bird strike to the tail rotor section caused
The results made the months of preparation worth it, says Penco, who
a violent yaw. Attempts by the pilots to control the aircraft proved futile,
recently was named Global Safety Assurance manager. “The challenge
and the aircraft crashed into the sea.
now is that we continue to perform drills of this nature to ensure that
Thankfully, the event described above was fictional, but it set the
Bristow remains capable of adequately responding to aircraft emergencies.”
stage for an emergency response drill carried out by BP Trinidad and
Tobago, Bristow and other stakeholders. The drill was a strong test of
Bristow’s capabilities to handle a major emergency. BP’s drill observers
and evaluators described Bristow’s performance as a world-class
response carried out by a world-class team.
Lines of communication
On the local level, Flight Safety Officer Scott Sheppard coordinated
the response from the Bristow base in Piarco with BP and local
responders. The Trinidad Emergency Response Team also maintained
contact with the Latin America Business Unit crisis center set up in
Houston and kept in contact with the Western Hemisphere’s Quality
and Safety team, which made provisions for an accident investigation
team to assist when necessary.
The exercise lasted nearly five hours, involved numerous government
agencies and was the largest Bristow had ever conducted in the region
Bristow displayed its emergency response and search and rescue capabilities in a
joint exercise with BP, highlighted by a flawless winching operation.
with BP. “As the emergency involved a helicopter ditching, we had an
integral role to play, but there was good support between the companies
and that led to a successful operation,” says Bristow's Jason Penco,
who, as Caribbean operations manager, was the primary interface for
planning between Bristow and BP.
Bolden begins
NASA assignment
Winching a key test
On July 17, Charles F. Bolden Jr., a director
With an aircraft and people in the water, search and rescue was a top
on the Bristow board since fiscal year
priority, and the Bristow team didn’t disappoint, demonstrating it could
2007, became administrator of the National
Aeronautics and Space Administration (NASA).
Contracts
The former astronaut and Commanding
General of the Third Marine Aircraft Wing is
the 12th administrator of NASA and the first
Hess and Agip KCO add to workload
African American to head the agency on a
Work begins in October on a contract with Hess Corporation in Libya.
permanent basis. Bolden was chief executive
Operating from Es Sider, Bristow will provide services with two AS332L
helicopters for up to nine months.
officer of JACKandPANTHER LLC, a military
and aerospace consulting firm, at the time of his NASA appointment.
On July 30, Bolden resigned as a Bristow director as a result of his
In Kazakhstan, Agip KCO has extended its contract by a minimum of two
appointment. "NASA is getting an outstanding individual," said CEO Bill
years for two S-76C++ helicopters and one Mil 8 MTV. The contract is
Chiles. "Our congratulations and thanks go to Charlie."
served by joint venture affiliate Atyrau-Bristow Airways Services (ABAS).
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Bristow World 2008 / Issue II
BASE PROFILE
Den Helder
The Netherlands
Den Helder
Amsterdam
Rotterdam
Dutch base in vacation hotspot
is all business
Just 60 miles north of Amsterdam, Den Helder’s climate and pristine
Typical afternoons for Den Helder SAR crews involve a training flight.
beaches attract vacationers from across Europe. But it’s a different world
at the airfield, as Bristow works around the clock providing search and
SAR chief pilot. “Engineering did an outstanding job servicing aircraft that
rescue (SAR) services and platform transportation.
are almost always on call or standby.”
With the North Sea as a neighbor, it’s a given that the Bristow team
Chief Engineer Gary Davies acknowledges that 15-minute launch
at Den Helder face some of world’s toughest operating conditions. But
windows make maintenance a challenge. “You must be very flexible, but
that hasn’t prevented them from achieving near-perfection in customer
with the right planning you can have it buttoned up and ready when a call
service for its clients, Royal Dutch Shell and the Netherlands Oil and Gas
comes in,” he says.
Exploration and Production Association (NOGEPA).
“After we met Shell’s KPIs at 99 percent, they’re bringing in a second
SNAPSHOT
Workdays and maydays
aircraft that we will begin operating
In addition to crew changes, Bristow shuttles Shell employees to
this October,” says Adrian Rose, chief
unmanned platforms each morning and brings them back at night. The
pilot for oil and gas. “Everyone pulled
longest trips last about 2.5 hours and make about 10 stops. “With the new
together over the last year to really
aircraft, we expect this activity to double,” Rose says.
Base manager: Oladapo (Dapo) Oyeleke
deliver the best possible service. An
SAR crews mostly encounter medical evacuations from platforms, but
Number of employees: 65
unexpected challenge is that we are
are also ready to go when called by The Netherlands SAR or Coastguard,
Number of aircraft:
4: Sikorsky S-61N (2), EC155B1 (2)
also reverting from the S-76 series to
which accounted for about 40 percent of calls in 2008. “Our longest
the EC155B1 at the same time!”
mission was six hours for a missing fisherman,” Tye says. “Fortunately,
Year established: 1998
The performance gets even
most of them are successful.”
Total annual flight hours: about 3,000
better for providing SAR services
Segments flown (to platforms):
7,000 per year
for NOGEPA, a consortium of 11 oil
large ships and dense fog, day or night. Extensive in-house training and
companies. “Our availability for SAR
hard work make the difference.
Total SAR calls: about 40 per year
in 2008 was 99.84 percent, which
is unprecedented,” says Simon Tye,
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Whether it's SAR or Shell, flight crews encounter waves that can hide
“Teamwork is a big factor in our success,” Rose says. “We’re selfsufficient and used to doing things on our own.”
Stripling takes over key
safety, standards role
In September, Jonathan Stripling assumed his new duties as director
of Global Quality, Safety and Standards. We visited with the 38-yearold Brit about his new role and his view of safety at Bristow.
Q: Tell us about your career and time at Bristow.
A: Before my flying career began, I was a
member of the Royal Marines for a number
of years, serving all over the world. My
initial helicopter training was with Oxford Air
Training School based in the U.K. I joined
SAR crews in Den Helder follow a strict training regime to remain current in every
aspect of SAR flying.
Bristow in 1998 as a co-pilot on the AS332,
based from Aberdeen, but have been
Jonathan Stripling
FACES OF BRISTOW
fortunate to gain type ratings on the S-76
and EC225, which permitted me to operate
from the majority of bases around Europe. I have served Bristow in a
variety of roles to date, which have included chief pilot and director of
Caroline van Daalen is a
Flight Operations for Europe.
senior operations controller
who joined Bristow in 2004
Q: You're the first Bristow line pilot in this role. How does
after holding similar positions
that affect your perspective?
at carriers that included KLM.
A: Knowing that safety is one of the company's core values gives my
“I’ve never regretted the
colleagues and myself the confidence to climb into an aircraft every
decision to join Bristow,” she
day. I know that the correct maintenance procedures have been
says. “I just love my job – the
carried out, and if, for any safety reason, I'm not happy to fly, I know
diversity, solving problems and
I have the full support of my line manager. Safety is one of our main
working with people. And as
differentiators, and I think our clients recognize that.
aviation is a small world, you
often meet the same people.
Q: Do you think the Target Zero goal is achievable?
Having great colleagues makes
A: Yes, I think the goal of zero accidents, zero harm to people and
it even better.”
zero harm to the environment is fully achievable.
Garry Williams, chief SAR air
Q: Do you see any gaps in our safety system?
crewman, joined Bristow in
A: No, but I do see challenges in maintaining the momentum and
1971 and has remained in SAR
improving upon the standards already achieved. We're in an economic
operations, working mainly in
climate in which it would be all too easy to let standards and safety slip
the Shetland Isles and Northern
in order to get the job done. It's good to know that safety and standards
North Sea Offshore. “The job
have the support and conviction of our senior management team.
satisfaction, working closely with
the fishing fleets in the Northern
Q: Any messages for your fellow pilots and other
Isles, has been tremendous,” he
Bristow employees?
says. “I can only hope that the
A: There is no compromise on safety. Our standards and training are
experience gained in nearly four
second to none. We have an excellent management structure and
decades by the company is not
work well as a team. Always view different scenarios from a safety and
lost. We are a market leader in
common sense perspective, and if in doubt, stop and ask.
this field, and we need to keep it
that way."
Bristow World 2008 / Issue 3
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Bristow earns key training certification in Europe
With European Aviation Safety Agency (EASA) approval to offer practical
anticipated addition of Eurocopter AS332L practical training – and that’s
training on the Sikorsky S-76, Bristow now offers complete maintenance
good news for Bristow’s bottom line.
training for engineers to earn their European license to service this
aircraft series.
“Bristow is now listed on the U.K. CAA website, so companies can
see the training we provide and enroll their engineers if it fits their
“Before receiving this certification from the U.K. Civil Aviation Authority
requirements,” he says. “We’re open for business.”
(CAA), we were only able to teach theory,” says Pete
Jack, deputy chief instructor in Centralized Operations.
“Practical training means hands-on aircraft experience
and is required to apply to a national authority for
licensing. This new capability will help engineers receive
their (aircraft) type ratings a lot sooner,” Jack says.
First graduates
Five Bristow engineers were among the first class to
complete the full two-week course for the S-76C++,
held in Norwich. Jack taught his group of B1.3-license
students in the areas of airframe, electrical and engine
systems. Training Manager Paul Richardson instructed
another class of B2-license students in practical
avionics a few weeks later.
For the next session, scheduled for November in
Aberdeen, Jack says an S-76A+ airframe has been
acquired to serve as the training aircraft. He also expects
Instructor Pete Jack (far left) joins Bristow B1.3-license graduates of the first S-76C++ practical training course.
Congratulations to engineers (from left) Erik Verhoogt, Jo Cruz, Danny Dragstra, Denis Scheffer and Mike Howley.
outside interest to continue to build – especially with the
Pilots in the press promote flying
Bristow father and son pilots Patrick and Michel Gerard share a passion for
flying that recently earned them 15 minutes of fame.
Their turn in the public spotlight came from a newspaper article
highlighting their jobs as pilots. The Gerards, both pilots at Scatsta in
Shetland (off the coast of Scotland), were featured in The Press and
Journal in Aberdeen.
The Gerards, who both fly the S-92, have worked at the same base
since 2004. “The company usually doesn’t like to crew together people
from the same family, but it’s happened twice,” says Patrick. “It was a
great experience flying with Michel, but I know it can be difficult for him
being at the same location as his father.”
Michel, who made headlines when he got his basic pilot’s license at age
15, graduated from Bristow Academy, where he got his commercial pilot’s
Michel Gerard, left, began flying at Scatsta in 2004, following assignments in Aberdeen,
Den Helder (The Netherlands) and Bergen (Norway). Patrick started flying at Scatsta in
2000 and completed his 31st year with Bristow in February.
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license. Now 28, he completed his instrument rating in Norwich.
Michel’s thoughts about being a pilot? “It’s a very satisfying job, and you
are always looking to improve.”
After 20 years, a reunion with ‘Eric’
Stationed at a remote site in the Falkland Islands in the late 1980s as a
member of the Royal Air Force, Phil Hume recalls the eagerly awaited
arrivals of RAF 78 Squadron helicopters carrying personnel and supplies.
“Bristow was the contractor supporting the helicopters, and the
newspapers and letters they brought us were treated like gold,” Hume
says. “We named the aircraft Eric, after the famous British darts player Eric
Bristow. When they were 10 minutes out, the call of “Eric in 10” would be
broadcast and a crowd would gather.”
Fast-forward 20 years, and Hume is a flight operations controller for
Bristow in Norwich, England. To his delight and surprise, he recently
encountered one of the same aircraft that brought news from the outside
world to his Falklands outpost.
“I had the opportunity to fly in it again, which brought back some happy
memories,” he says. “No matter what the technology we have now, you
can’t beat a newspaper and letter delivered by Eric.”
Phil Hume and “Eric” in the Falkland Islands in 1989. The two would cross paths 20
years later and half a world away.
Bristow Academy goes on patrol with sheriff’s department
It’s nearly midnight on the Sacramento River, and a stranded boater shines
first three years, and flights began in mid-1997 with an Academy pilot and
a flashlight toward a passing helicopter. In short order his ordeal ends,
a Tactical Flight Officer (TFO) on board.
thanks to the Contra Costa County Sheriff’s Department … and Bristow
Academy in Concord, California.
Going strong after 11 years, the relationship between Bristow Academy
Getting results
Flying six nights per week, the program had an immediate impact that
and the sheriff’s department has resulted in more than 8,300 hours of air
led to the addition of a second aircraft, a Bell 206, in 2003. “We’ve been
support while answering thousands of calls for assistance. And it’s all been
involved in more than 7,000 calls in addition to the regular nightly patrol of
done without a single accident or incident.
waterways, bridges, refineries and a chemical plant,” says Olson, who flew
“It’s a strong partnership that’s been working – and working safely – for
all these years,” says Chuck Olson, general manager of Bristow Academy’s
the patrols for 18 months.
Among the highlights are 70 rescues, searches for more than 100
Concord campus. “We provide pilot services and hangar and office
missing persons, 650 arrest assists and 233 arrests. “We’ve also done
space and perform all maintenance on the aircraft. This lets the sheriff’s
more than 100 pursuits, and those are a pilot favorite,” Olson says. “You
department concentrate on law enforcement.”
have someone in a car, and they really can’t get away from a helicopter.”
Growth spurs need
Contra Costa County covers 720 square miles to the east of San Francisco
Bay and is home to more than one million people. As the population grew
rapidly in the 1990s, Sheriff Warren Rupf assigned a deputy to research
the prospects for air support.
“Bristow Academy, which was Helicopter Adventures Inc. (HAI) at the
time, was the local helicopter company at the county airport,” Olson says.
“Patrick Corr, HAI's founder, wanted to support the effort and worked
extensively with the sheriff’s office to put it together.”
A Bell 407 was purchased by the county with drug seizure funds and
outfitted with infrared cameras, a powerful searchlight, siren and PA
system. Neighboring Alameda County chipped in on operating costs for the
The Contra Costa County Sheriff’s Department has saved more than $1 million by using
Bristow Academy to fly, maintain and store its helicopters.
Bristow World 2008 / Issue 5
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VENDOR PROFILE
Sikorsky aircraft help Bristow continue to soar
In the early 1950s, young Alan Bristow began flying Sikorsky S-51
Emphasis on innovation
helicopters to help commercial fishing vessels in the North Sea spot
Sikorsky is constantly researching and developing new technologies to
whales. Six decades later, the company named for Bristow depends on
ensure that its aircraft remain ahead of the curve. The company spends
Sikorsky aircraft daily to help companies explore for and produce energy
more than $100 million per year on engineering R&D, which does not
around the world.
include the contracted development of military aircraft.
Bristow is one of Sikorsky’s largest commercial
Marc Poland
Once viewed as a military-oriented business – with nearly 90 percent
customers, with approximately 130 Sikorsky helicopters
of revenue coming from government-related contracts – Sikorsky has
in the fleet. “Bristow is a very important customer to
more than doubled its commercial revenue, which now exceeds $1 billion
us,” says Marc Poland, Sikorsky Global Helicopter vice
annually, representing 20-25 percent of the company’s total annual
president, who highlights two significant milestones in
revenue. “I believe that we are listening more to our customers, and they
the Bristow-Sikorsky relationship.
are now much more involved in our design considerations,” Poland says.
The first occurred more than 30 years ago, when
Air Logistics introduced the Sikorsky S-76® to the
Look no further than the S-76D™, which debuted earlier this year at the
annual Helicopter Association International (HAI) Expo. More than three
offshore oil industry. Since then, the S-76 has become the overwhelming
years in the making, the S-76D was conceived with offshore oil operators
aircraft of choice for offshore oil support operations, with Sikorsky
in mind. It features all-composite, flaw-tolerant main rotor blades, autopilot,
delivering the model to more than 220 operators in 59 countries and
dual-speed rotor with active vibration control, Pratt & Whitney Canada
accumulating more than 5 million flight hours.
210S engine and a quiet mode. On track for delivery beginning in 2010,
The second took place early this decade, when Bristow began replacing
many of its aircraft from the late '70s and early '80s with new S-76 and
the S-76D also features an increase in load capability and extended range
performance compared to the S-76C+ and S-76C++.
S-92 helicopters.
“The relationship with Bristow is based on a firm
foundation,” says David Powell, vice president, North
America, Sales. “We have worked together and have
grown our businesses together. Our partnership is
based on transparent and open communication and a
mutual commitment to supporting a common goal of
Dave Powell
serving customers in the offshore oil industry.”
More than a supplier
Sikorsky backs up its commitment by dedicating a team member at
subsidiary Helicopter Support International to ensure that any request
for support from Bristow is “resolved as quickly as Bristow wants it
to be,” says Poland. That team member is Drew Bodington, based in
Trumbull, Connecticut.
“Drew comes in each morning knowing he’s going to speak to nobody
Sikorsky expects to start delivering the S-76D in 2010.
other than Bristow customers,” Poland says. “There are not many
customers that are significant enough to Sikorsky to merit that kind of fulltime attention, but Bristow is certainly at the top of that list.”
On the product side of the business, Sikorsky dedicates a program
manager to each aircraft
SIKORSKY AT A GLANCE
model, and each schedules
a weekly webcast with
Bristow and other major
• Based: Stratford, Connecticut
• 2008 sales: $5.37 billion
• Founded: 1925 by Igor Sikorsky
• Parent company: United Technologies
Corp. (UTC)
• Website: sikorsky.com
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offshore operators. Sikorsky
also hosts what Poland
calls “Bristow-unique”
interactions, which are
technical working sessions
with subject matter experts
from both companies.
Still in the experimental stage, the X2 Demonstrator™ from Sikorsky will cruise
comfortably at 250 knots (287 mph).
SPEAK UP!
by Juan Camarillo
You are a maintenance employee at a remote
base and have consistently witnessed the
base manager violate numerous company
policies such as transporting his girlfriend on
nonrevenue flights, creating a hostile work
environment and discriminating against certain
employees. Or, you are a new Bristow pilot
and have just been advised by your immediate
Juan Camarillo
supervisor not to report a safety issue. In these
cases you have several options: go to your
supervisor, HR, Safety or your next manager up. What should you do?
Stay quiet and go on about your business? No, not at Bristow!
We all face complex dilemmas as part of our jobs. In this current
Sikorsky manufactures nearly 50 models of airplanes and helicopters. Its parent
company also owns Pratt & Whitney, which manufactures, services and supports
aircraft engines, industrial gas turbines and space propulsion systems.
economic downturn, you may be especially reluctant to speak up.
This is where the Bristow Ethics and Compliance Hotline (Hotline Call
System) comes into play.
The Hotline Call System provides you another forum to speak up.
It can be used to report, anonymously or not, any Code of Business
IN THE FLEET
Integrity (COBI) violations, illegal behavior or unethical activity that
would cause loss or harm to Bristow or its employees, customers,
suppliers or shareholders.
While you are encouraged to discuss any concerns or questions with
your appropriate supervisor or manager first and also to turn to specialist
department resources such as HR, it may not always be comfortable
or possible to do this, especially if the situation involves any of those
individuals. Also, it may not always be clear whom you should talk to.
Some examples of activities that should be reported include
safety hazards; theft or fraud; discrimination or harassment; and
noncompliance with laws, regulations or Bristow policies.
The Hotline Call System is an integral component of Bristow's
compliance program. Any retaliation related to an employee filing a
report will be appropriately addressed by management. Additionally,
the company does not attempt to identify anonymous callers as part
of the investigative procedures or by any other electronic means. All
reports into the Hotline Call System are considered confidential and
are investigated by an impartial individual.
If you have any comments or questions regarding the Hotline Call
System, please call (713.267.7609) or email me. We are currently
looking at ways to improve different aspects of the Hotline Call
System, including communication of results and actions. Your ideas
are always welcome.
Juan Camarillo is the director of Internal Audit and the administrator of Bristow’s
Ethics and Compliance Hotline.
You'll find more Sikorsky aircraft in the Bristow fleet than any other.
The fleet includes approximately 30 S-92® models, 50 S-76 models
and 50 Schweizer 300™ CB/Cbi. Sikorsky's parent company
purchased Schweizer in 2004.
CONFIDENTIAL HOTLINE
U.S. 888.840.4147
Int’l. 770.582.5277
Bristow World 2008 / Issue 7
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News Briefs
More than 100 children attend school at the CRARN Academy. Many of the children
helped by CRARN were labeled as witches and wizards in their communities and
abandoned by their families.
North Sea safety in the spotlight
Donations support Nigerian school
In June, the Europe Business Unit’s Northern North Sea team held a
Donations from Bristow to the Child's Right and Rehabilitation Network
Safety Action Day, geared to deliver a "safer base by 1600.” The day
(CRARN) are helping to construct a school building for children in the
put open safety actions on the table for a team from the Aberdeen and
state of Akwa Ibom in Nigeria. Bristow House is part of an effort to help
Scatsta bases to organize required fixes.
street and abandoned children in the Niger Delta state.
Activities included a Target Zero walk around the Aberdeen base and
a “FOD (Foreign Object Damage) Plod” across the ramp. Action teams
Aberdeen apprentice sees double
are continuing to work through the problems identified. More Safety
Michael Gibbs, an apprentice technician based in Aberdeen, Scotland,
Action Days are planned later this year.
was named Best Mechanical Apprentice and Apprentice of the Year
during the Tullos Training awards ceremony held at the Tree Tops Hotel.
Gibbs, 19, was presented the awards in June by Sir Moir Lockhead,
OBE, chief executive of transport giant FirstGroup plc. He beat out more
than 150 apprentices covering all trades at the Aberdeen training center.
CFO Brumley featured in TV news analysis
Bristow Chief Financial Officer Elizabeth
Brumley was one of three executives in Houston
highlighted in a local TV station’s report on the
existence of a “glass ceiling” for women in the
city’s business community.
A "FOD Plod" gathered debris around the edge of the ramp at Aberdeen. Displaying
their trophies are, from left, John Tough, Louise Hall, Cameron Beattie, Ian Ryles,
Roy Wood, Lauren MacLeod, Tim Glasspool and Alan Grant. Participants Richard
Enoch and Alex Merchant successfully avoided the camera.
In August, Elizabeth
Brumley was promoted
to chief financial
officer from acting
chief financial officer.
Interviewed in her office and onboard a
Bristow helicopter, Brumley said her experience
indicated that merit was the main factor to
advancement. “I’ve had bosses who mentored
me, who encouraged me to take the next step
iConnect on target for October start
and who groomed me for the next step because they saw I had the
Portions of Bristow’s new iConnect Human Resources Information
technical qualifications to do it,” she said.
System will go live in October as scheduled, with self-serve capabilities
Management Changes
for both employees and managers arriving in early 2010.
In phase one, HR will use iConnect to complete transactions and
generate reports for the business units. Integrating U.S. and U.K. payroll
functions into iConnect is set for Jan. 1, 2010, with other regions to follow.
Once self-serve becomes available, employees will be able to
After three decades in the oil and gas business and four years with
Bristow as director of the Other International Business Unit (OIBU),
securely access and update personal information, complete reviews
Pedro Blazquez is retiring – again. Coaxed out of retirement to join
and enroll in benefits programs (U.S. only). Manager self-serve will
include initiating and managing pay increases, bonus determinations,
performance reviews, new-hire requisitions and on-demand reports.
Bristow Group Inc.
2000 W Sam Houston Pkwy S
Suite 1700, Houston, TX 77042
t 713.267.7600
f 713.267.7620
bristowgroup.com
Blazquez retires, Rodd steps up
Bristow, he is returning to France to be with his family. Nic Rodd, most
recently OIBU finance director, will assume Pedro's duties for an interim
period during the search for a permanent replacement.
Editor
Editorial Team
Stacie Fairchild
[email protected]
713.267.7607
Rick Rogers – N. America (Alaska)
Boma Tamuno – West Africa (Nigeria)
Jeff Peabody – N. America (Alaska)
Amla Ramnasibsingh – Caribbean
Fiona MacLeod – Europe (Aberdeen)
Allan Blake – Australia
Audrey Smith – Europe (Aberdeen)
Steve Lunn – Other International (Redhill)
Erica Baker – N. America (U.S. Gulf of Mexico)
Fabiola Shoalmire – Latin America
Submit your story idea to your
local team member.
Anisha Hopkinson – Bristow Academy
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