Connections - Orange Regional Medical Center

Connections
Connections
onnections
A newsletter for Orange Regional Medical Center employees, physicians and volunteers.
A newsletter for Orange Regional Medical Center employees, physicians and volunteers.
www.ormc.org
www.ormc.org
www.ormc.org
OCTOBER
2009
OCTOBER 2009
DECEMBER 2009
www.ormc.org
From the President & CEO
Orange Regional Medical Center employees, physicians and volunteers.
Arden
OCTOBER
2009Hill Campus
As 2009 comes
process, planning for our new
to an end, I
facility, adding new technology,
would like to
developing and growing new
thank you for
service lines and all other
your dedication
efforts that will require your
to improving
involvement. Improving the health
healthcare in the
of our community by providing
Scott Batulis
Hudson Valley
exceptional healthcare requires
President & CEO throughout the
enthusiasm and commitment on
year. Your efforts have touched
everyone’s behalf.
the lives of thousands
I hope that each of you of patients and their
Expectation:
enjoy this holiday season families who turn to us
Excellence
Expectation: and wish you a peaceful, for compassionate care.
Excellence
happy and healthy
Priority:
As 2010 rapidly
New Year.
Quality
Priority:
approaches, I ask
Quality
Expectation:
for your continued
support and
Sincerely,
Excellence
participation
in all initiatives at
Orange Regional:
Meeting and
Priority:
exceeding patient
and
Scott Batulis
Quality employee
satisfaction, the LEAN hospital
President & CEO
Orange Regional Approved for Elective Angioplasty
The First in Orange County!
Orange Regional Medical Center has become the first hospital in Orange County
to offer elective angioplasty. While emergency angioplasty procedures are currently
performed at Orange Regional’s Horton Campus, elective angioplasty has not
been locally available to community members until now. This new service means
most patients will not have to travel outside of the region for advanced cardiac
care. The procedure is performed by experienced cardiologists who have trained at
renowned academic medical centers such as Albert Einstein College of Medicine
and Mount Sinai Medical Center. For non-emergent procedures, Orange Regional
can now schedule patients for elective angioplasty at their convenience, or at their
doctor’s direction, without traveling out of Orange County.
Congratulations to all staff members who assisted in bringing this service to Orange
Regional. For more information, please call Director of the Cardiology Cath Lab,
Susan Gerstl, at 342-7316.
Receives Stroke
Center Designation
In recognition of its expertise in
treating stroke patients, Orange
Regional Medical Center’s Arden
Hill Campus has been named
a designated stroke center by
the New York State Department
of Health. A state protocol
dictates emergency responders
transport certain stroke patients to
designated stroke centers even if
other hospitals are closer. Orange
Regional’s Horton Campus
became a designated stroke
center in May 2006.
As a designated stroke center,
Orange Regional has an expert
stroke team made up of highlytrained physicians, nurses and
technicians that can treat a stroke
quickly and effectively, using the
latest medicines and techniques,
to minimize brain damage. Having
quick access to these types of
services within the first three hours
of showing symptoms of a stroke
is essential to preventing long-term
neurological damage.
Congratulations to staff members
who worked hard to earn this
designation. For more information,
please call Vice President of
Administration, Arden Hill Campus,
Jonathan Schiller, at 294-5441 x4149.
Connections
Board Corner
Elizabeth Rowley
joined the Orange
Regional Medical
Center Foundation
Board of Trustees
in May 2009. She
is a member of
the Annual Giving
Committee, responsible for establishing
and retaining relationships with annual
giving/Century Club donors.
Elizabeth is the Community Relations
Director at Inspire and is a graduate of
Emerson College in Boston. Within the
community, she is actively involved in
the Junior League of Orange County,
Orange County Chamber of Commerce
Young Professionals Leadership Council
and the Orange County Rising Stars
Committee. She is a graduate of the
Leadership Orange Class of 2008.
Elizabeth is also a member of the
Association of Fundraising Professionals.
She resides in Campbell Hall.
December 2009
Gallup Survey Participation Exceeds
Last Year
As you are aware, Orange Regional employees and physicians recently
completed an employee and physician engagement survey conducted by
the Gallup Organization, nationally known for assistance with employee
engagement. While we have not yet analyzed the results, there are a few
notable achievements we would like to share with you.
Did you know:
• In 2009, employee participation reached 72% with a total of 1,762 employees. In 2008, employee participation was 68%
• Fifty-eight departments reached 75% participation or higher
• Fifty units reached 90% employee participation or higher with a total of 657 employees
• Physician participation reached 48%
• Gallup’s average participation response rate for healthcare clients
is 75%
Congratulations to the staff members who helped us increase our
participation rate!
Results will be shared with leaders on January 6, 2010.
Credit Cards
Now Accepted
in Cafeterias
Winter Weather Reminders
Credit cards and debit cards
are now accepted at both the
Arden Hill and Horton Campus
cafeterias and the Pavilion Cafe.
• If you see something that might be a hazard to other employees or visitors, please call the grounds department immediately
For more information, call
Director of Nutrition & Food
Service, Maria DeNicola, at
342-7531.
• If you see an employee or visitor in distress call the grounds department for assistance
The Facilities Department requests that you follow these simple
tips during inclement weather:
• Please dress in the proper footwear during inclement weather
The Grounds Department will send emails when inclement weather
is expected and regular updates will be provided during storms. For
more information, to report a hazard, or for assistance please call
the Facilities Department at 343-2424 x4067.
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Connections
December 2009
Congratulations
Director of Respiratory Services, Frank R. Salvatore Jr.,
RRT, MBA, FAARC, was elected as a member of the American
Association for Respiratory Care’s (AARC) Board of Directors.
Frank will serve in this position for a three-year term. The AARC
encourages and promotes professional excellence, advances the
science and practice of respiratory care, and serves as an advocate
for patients, their families, the public, the profession and the respiratory therapist.
Frank can be reached at 342-7394 or [email protected]
Joe Glaski has accepted the position of Administrator of Facilities
Management at Orange Regional Medical Center. Joe most recently
worked for Bergen Regional Medical Center in Paramus, New Jersey.
He received his Bachelor’s degree in business administration and
facilities management and his Masters in healthcare administration
from Alemda University. He is a Certified Healthcare Facility Manager
with the American Hospital Association, a member of the American Society of Hospital
Engineers and a member of the American College of Healthcare Executives. Joe is
responsible for the Facilities, Environmental Services and Biomedical Departments.
Joe can be reached at 342-7611 or [email protected]
Dr. Kimberly Williams has accepted the position of Clinical Oncology Coordinator
in the Pharmacy Department. Dr. Williams obtained her doctorate in pharmacy from
the Wilkes University Nesbitt School of Pharmacy in Wilkes-Barre, Pennsylvania.
She will be responsible for clinical oncology pharmacy services at both the Goshen
Infusion Center and the Tucker Center for Cancer Care. Dr. Williams can be reached
at 291-3623 x303 in Goshen, at 343-2424 x3143 at the Tucker Center or via email at
[email protected]
Karen Siverding has accepted the position of Director of Internal
Audit. Karen most recently worked for Montefiore Medical Center
as Manager, Internal Audit Department. Karen holds a Masters
degree in nursing and business administration. Karen’s office is
located in the Pavilion and she can be reached at 342-7545 or
[email protected]
Karin Kuhens has accepted the position of Nurse Director,
Tower 4, Arden Hill Campus. Karin most recently worked at Newton
Memorial Hospital as Clinical Nurse Manager. Karin can be reached
at 342-7406 or [email protected]
Welcome New Employees
Sonia Alquiros • Nancy Bruscino • Jennifer Carlin • Donna Charitable • Nancy Crespo
Pauline Labella • Daniel McCoy • Joan Muino • Natalia Peden • Bryan Quackenbush
Janet Redington-Hauser • Michael Rinaldo • Wilfredo Rivera • Katrina Scalia • Joan Sosler
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Congratulations to
the following nurses
who obtained nursing
certifications in their
specialty areas:
Medical Surgical Nursing
Cindy Brennan
Jennifer Dimascio
Vicki Fowler
Karen Huslinger
Joseph Klotz
Maureen Neidnig
Nileysi Rath
Dalia Rivera
Theresa Roche
Vanessa Torre
Donna Waaland
Nanci Waldmann
Linda Wickes
Psychiatric & Mental
Health Nursing
Kevin Donoghue
Jody Foreman
Cindy Shufelt
Perianesthesia Nursing
Linda Dickman
Cheryl Villegas
Radiology Nursing
Linda Lanfear
For more information on
specialty nursing certifications,
please call Director of
Professional Practice,
Crismely Perdomo, at 342-7235.
Connections
December 2009
★★★★
CAMPAIGN NEWS
Foundation Office: 845.294.2135
December 2009
GET ON BOARD, JOIN THE GROUP,
BE A PART OF SOMETHING BIG!
Contributing to the Employee Capital Campaign is easy. Go to the
ORMC intranet, click on Employee Campaign, print a pledge form,
send it through interoffice mail to the Foundation or call the
Foundation office for help at 845.294.2135.
Wishing all of the Orange Regional Family
a Happy and Healthy Holiday Season.
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Connections
December 2009
Orange Regional: A Culture of Caring and Support
Caring and Concern Helps Co-Worker in Need
Below is a letter thanking all employees who graciously contributed to a recent bake sale to benefit the family of one employee
who tragically lost her teenage son.
To All,
I wanted to send out a Thank You to all our wonderful co-workers. The bake
sale to benefit the family of Linda Youngblood was an enormous success!
The amazing generosity and contribution (both baked and eaten) enabled us
all to give a little relief to her family during this time of grief and intense sorrow.
A very special thank you goes out to our wonderful volunteers - Nora from
the Arden Hill campus, who went to the Pavilion to help out there. Joanie,
Fran and Tara were my anchors at the Horton Campus who ran things the
whole day virtually by themselves!
I am reminded daily at the depth of caring and concern that everyone here
has for each other as well as our patients!!!
Thank you,
Bette Kelly
LEAN Initiative Update
Many employees have participated in initial training since the November launch of Orange Regional’s improvement
initiative, the LEAN Hospital. More than 200 Orange Regional employees are now familiar with LEAN thinking as the
result of attending a 90-minute introduction presentation. You may have even noticed a few senior leaders in scrubs
as they, too, participate in training. LEAN is an approach to continuous improvement of processes that has been
adopted by organizations around the world. It’s endorsed by the Joint Commission and is a cornerstone in Orange
Regional’s goal to become the best regional hospital in the state of New York.
Our first full-scale improvement project, called a Kaizen event, was held in mid-November. A Kaizen event is a
three to five day project focused on improving a specific area of the hospital. During the event, a team of eight staff
members worked on the admission process, with the goal of simplifying admission assessment forms and reducing
completion time, while still being 100% compliant with regulatory and accreditation requirements. The improved
admission assessment process is being trialed and the results will be released in the near future. Our goal is that all
2,500 Orange Regional employees will attend the Introduction to the LEAN Hospital presentation and Kaizen events
will continue into next year. For more information, call Vice President of Quality, Susan Hodgson, at 342-7215.
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Connections
December 2009
moment of truth
Helping to Give the Gift of Life
Orange Regional’s staff was part of a team that took a tragic situation and helped turn it into several miracles. It all began
when a 14-year-old boy was brought to the Horton Emergency Department with a severe headache. It was determined that
he had a spontaneous bleed in his brain, a medical condition that appeared without apparent cause. Neurosurgeon, Dr.
Alleyne Fraser, took the boy to the operating room where all efforts to treat this condition were attempted, without resolve.
The Critical Care Unit (CCU) team continued care for the boy in the middle of the night and began to console and support his
distraught family. While all were saddened by the circumstance, the team broached the topic of organ donation. Through the
collaboration and cooperation of our physicians, nurses and the organ donor team, the family agreed and the gift of life was
offered to six regional patients in life-threatening situations.
Jessica Casey, RN spent 16 critical hours caring for the patient and his family after his admittance to the CCU. Intensive
critical care was needed in order to keep the boy’s organs viable until procurement. Jessica’s constant presence and
perseverance helped her connect with the family and provided reassurance and stability during this tragic time.
Five surgical teams from regional hospitals were contacted by the organ donor network and miracles were accomplished
throughout our region due to the family’s courage and willingness to share the gift of their son’s organs. A 17-year-old girl
on dialysis three days a week received his right kidney. An 8-month-old baby received a chance at life with the donation of
the boy’s small lobe of the liver. A 17-year-old girl with congenital hepatic fibrosis and polycystic kidney disease received his
left kidney and left lobe of the liver. His heart saved the life of a 46-year-old man; his lungs saved a 63-year old man and his
pancreas saved the life of a 53-year-old female.
Our staff’s efforts, in collaboration with the New York Organ Donor Network, changed the lives of many individuals, while
showing compassion, concern and great care for the 14-year-old child and his family. Thank you to all!
Quality of Healthcare Provided Comfort and Peace in Time of Need
Below is a letter from the family and friends of a patient who wished to thank Orange Regional employees for the
support and care they provided during the last days of the patient’s life.
Dear Mr. Batulis,
As a family and with our most sincere and deepest feelings, we would like to thank all that were a part of Suzanne’s
care during the three weeks that she was at ORMC, Horton Campus. Through the weeks that Sue struggled to
regain her health, each person that came into contact with her gave of themselves in a compassionate, caring and
sincere manner. The quality of healthcare given to Suzanne at Horton allowed her the comfort and peace that she
needed during those days. As her time with us came to a close, all of you in the Lab, ICU and CCU along with those
in the Tucker Unit shared with Sue a dignity and respect for life, her life, that we will forever remember and hold
dear. Please accept from all of us, her family and friends, our most heartfelt thank you.
The Family and Friends of Suzanne Rhein Delaney
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Connections
IN THE NEWS
Medical Director of
Hospitalist Services,
Diane Pine, MD,
was named as
one of 2009’s Top
Hospitalists by
Hospitalist Magazine,
a publication of the
American College
of Physicians. To
view the article in
the November 2009
issue of Hospitalist
Magazine, visit
www.acphospitalist.org
December 2009
Newsworthy
Orange Regional Employees
Surpass Goal to Help Build
New Hospital
Orange Regional employees have
raised $753,159 and surpassed their
goal of $750,000 to help build the new
hospital. The Foundation says, “Thank
you! Bells are ringing for a job well
done!” A special victory celebration is
being planned for all employees who
contributed to the Possible Dream
Campaign. New donations and payroll
pledges are still welcomed to help
meet our employee contribution goal of
30% employee participation. For more
information, please call the Foundation
office at 294-2135.
Director of the Stanley S.
Dunkelman, M.D. Diabetes
Treatment Center, Shelly
DeHaan, was featured in the
Go Healthy section of the
Times Herald-Record on
November 11, 2009. To view
the article online, visit
recordonline.com
Healthy Heart Program
Receives Grant
Orange Regional Medical Center’s
Healthy Heart Program, a mobile
cardiac screening service, received a
health initiative grant, Latino Health
Outreach, from the New York State
Department of Health Office of Minority
Health, for the third consecutive
year. The goal of this $18,375 grant
is to reduce diabetes, heart disease
and stroke among the local Latino
population. For more information
about Orange Regional’s Healthy
Heart Program, contact Healthy Heart
Program Coordinator, Debra Brock, at
342-7395 or [email protected]
The staff at Crystal Run
Healthcare recently held
two dress down days to raise
funds for the Orange Regional
Building for Excellence Capital
Campaign. Orange Regional’s
President & CEO Scott Batulis
graciously accepted the
donation from Crystal Run
Healthcare Managing Partner
and CEO, Hal Teitelbaum.
To view the article, visit
www.hvbj.com
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Connections
Auxiliary Vendor Sales
January 6
Arden Hill Campus
Gifts By Cheryl
January 7
Horton Campus
Gifts By Cheryl
January 20
Horton Campus
Popcorn Apolis
December 2009
Arden Hill Campus Selected
for Movie Shoot
In October, staff at the Arden Hill Campus
welcomed the cast and crew of the
feature film Collar to the Campus. A long
day of filming occurred in the unoccupied
Mother/Baby Unit. Many thanks to
Security, Maintenance, Environmental
Services and the staff of 2 North for their
cooperation throughout the day!
January 21
Horton Campus
Susan Lavine
Jewelry
While spending the
day on set as an extra,
Orange Regional’s Chet
Krinsky, of the Finance
Department (at left),
poses with actor and
local attorney, Jaime
Santana, Jr. during
a break in filming
the movie.
January 21
Arden Hill Campus
Save on Sweats
January 22
Horton Campus
Bag Alley Pocketbooks
Actors wait to film
as final lighting and
make-up preparation
occur around them in a
recreated hospital room
(in the old Nursery).
January 27
Horton Campus
D and D Designs
Jewelry
Save theSave
Datethe Date
The following free program is offered through Orange Regional’s community outreach
efforts. If you know a patient, visitor, friend or family member who might benefit from
the following program, please pass the information along.
Free Bariatric Seminar – January 5, 2010
6:00 p.m. – Community Health Education Center, 110 Crystal Run Road, Middletown
For more information, or to register for both the seminar and the support group, please call
the Orange Regional Health Connection at 1-888-321-ORMC (6762).
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