Managing Emerging Markets

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Managing Emerging Markets
Business Plan
2013 - 2017
The importance of healthcare cargo in CV
network, the EU regulations and its Implications
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Agenda
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About Cargolux
Temperature Cargo within Cargolux Network
Investments
Implications for the operator
• Conclusion
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Who is Cargolux?
• Leading supplier of highquality air cargo services
worldwide
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Nr. 1 of all-cargo carriers in
Europe, Nr. 11 worldwide
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Over 40 years of
experience
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Operating a modern and
energy-efficient fleet
(Boeing 747F)
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Forwarder’s airline with numerous long term
relationships
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Global presence
• Over 60 flight destinations
and
177 trucking destinations
• Over 55 countries
• Over 85 offices worldwide
– 1,564 employees worldwide
– 1,187 employees in
Luxembourg
• Multinational staff, originating from over 30 countries
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30.00%
Temperature controlled cargo
represents a significant share in our
business model
25.00%
20.00%
Pharma
Offsize cargo
Healthcare
15.00%
Live animals
Dangerous goods
Perishables
10.00%
PER
5.00%
0.00%
2008
2009
2010
2011
2012
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…until our first audit in Luxembourg by a pharma
company
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Temperature monitoring in warehouse
Validation of freezer and refrigerators
Product storage conditions
Temperature control during transport
Procedure for investigations and actions in case of
temperature excursion from the set parameters
– Could add a few more
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Are we in control and transparent enough ?
Origin
Pharma
Plant
Trucking
Delivery
Forwarder
Onload Airport
Build/
figure/
Weigh
Pallets
Offload Airport
coolcels
Handling Agent
Offload
CV
Transfer
Handling Agent
Trucking Destination
Delivery
Consignee
Block buster
Pharmacy
Doctors
Forwarder
Coolchain must be maintained at all time and common communication
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Source: company material
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Investments to create awareness internally and
externally
• Cross- Divisional – Team
– Keepcool Team
• Training
• Standard Operating Procedure
• Process optimization
• Aircraft thermal performance analysis
• DuPont Tyvek – air-cargo cover
• Investing in industry boards
– Temperarture Task force in IATA
– Coolchain association
• QEP process within our Network
– WAS THIS ENOUGH?
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Regulations about handling of pharmaceutical
products
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Challenges of the air freight industry
Origin-Destination
Carrier
Consignees
Shippers
Origin
Freight Forwarders
Ground Handlers /
Terminal Operators
at Origin
Physical flow - freight
Ground Handlers /
Terminal Operators
at Destination
Destination
Freight Forwarders
 60% of the total time a package travels by air is spent at the airport
 54% of temperature deviations of healthcare freight occurs while in possession of the
airlines on the ground
+32ºC
-10ºC
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From Guidance to Regulations set by the IATA members
to distinguish perishable from healthcare
2013
2012
2010
+2°C to +8°C
2007
PCR Chapter 17
Mandatory T&T Sensitive Label
PCR Chapter 17 – Air Transport Logistics for Time
and Temperature – Sensitive Healthcare Products
New T&T Sensitive Label
IATA Perishable Cargo Regulations (PCR)
Industry standard
2005 Establishment of the Perishable Task Force
1996
Perishable Cargo Manual (PCM) first published
Recommendations
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New EU GDP Guideline in general: Why?
• Many players involved in today’s distribution (virtual,
outsourcing, brokers)
• Lack of harmonization: EU level
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Changes: e.g. “Transportation”
• The required
storage
conditions for
medicinal
products should
be maintained
during
transportation
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The first carrier to have done an aircraft
thermal performance “mapping”
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Environmental Control System
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3 Air-conditioning packs provide conditioned air
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Airflow is not only used for temperature control,
but also for pressurization
 Engine bleed air (with a high pressure) must be used!
 Problem: Bleed air temperature: 180ºC >>4-29ºC!
 Air-conditioning Packs required to cool down bleed
air
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Flight ops
Ground ops
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What is happening during flight
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Temp recording during flight
aircraft
• Temperature
recording
• Data downloadable
• In case of product
temperature
deviation
Source: company material
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Outlining specific temperature
requirements: “Premises and Equipment”
(Chapter 3)
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Storage areas should be
temperature mapped
- seasonal variations
- initial mapping prior to use
- repeat based on risk assessment
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Location temperature
monitors
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based on mapping
Alarm systems should be in
place
–
testing periodically
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Pharma & Healthcare Air Logistics
Airport facilities Luxembourg
Truck
Arrival
Few million euros investment by Luxair
Ground handling
Source: company material
No waiting time on
the tarmac
between cool cell to
the aircraft
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Next big step
• GDP certification
– The first airline in the world
• GDP Training session
*
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We make a lot of efforts to
understand, but…
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All investments done come with a price tag so
you can choose which one
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Conclusion
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Healthcare it’s a demanding product
A lot of investments
Communication
Transparency
– When Temperature deviation occured
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Though improving, we need to work together
with all our partners on the distribution process
for the customer
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