Presentation Slides - The 7th Annual Canadian Learning Commons

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Presentation Slides - The 7th Annual Canadian Learning Commons
Bulging at the Seams:
Staff Challenges with a
Successful Commons
Joe Fennewald
Head Tombros McWhirter Knowledge Commons
Penn State University Libraries
7th Annual Canadian Learning Commons Conference
Vision 20/20 – Shifting Lenses: The Learning Commons for Today and Tomorrow
June 9, 2014
Canadian Learning Commons Conference
Student Service Providers and Codependency: Training Our Staff and Ourselves Not to Rescue
Karin Winnard, Bryant University (CLCC-2)
Learning Commons 2.0: The Next Step in Collaboration? Idea Swap (CLCC – 2)
Building Bridges: Collaborations at the Heart of the Learning Commons Lesley Beckett Balcom,
Univ. of New Brunswick, and Elaine Fairey, Simon Fraser U. (CLCC – 3)
Recipe for Success: ITS/Library Collaboration in the Learning Commons Janice El-Bayoumi and
Edward Hayden, Harriet Irving Library (CLCC – 3)
Roundtable Session Title: Working with Student Staff in Your Learning Commons Nathalie Soini,
Queen’s University, and Julie Mitchell, UBC (CLCC – 4)
Student Involvement for Student Success: Student Staff in the Learning Commons Nathalie Soini
and Julie Mitchell, Queen’s Univ (CLCC – 6)
Negotiating Meaning, Negotiating Place: Peer Mentoring and Student Participation in the
Learning Commons Keith Kirkwood, Victoria University, Australia (CLCC – 6)
In training: Effective Student Staffing and Collaboration Sandra Mills, Memorial University of
Newfoundland (CLCC – 6)
There are as many models as institutions . . . every college and university
develops the learning commons model that reflects its particular history,
culture, hopes and dreams.
Elaine Fairey and Kathy Musial, Grassroots Development of a Learning
Commons at British Columbia Insitute of Technology (CLCC – 2)
There are quite possibly as many definitions of ‘Information Commons’ as
there are potential staffing models.
Robert Boyd (2008) Staffing the commons: job analysis in the context of an
Information Commons, Library Hi Tech, 26:2, pp. 232-243.
Key Questions:
 How many service points?
 How will existing staff adjust to the new space?
 How do we maintain a strong library presence?
Tombros McWhirter Knowledge Commons
Penn State University Libraries
54,000 square feet
$11,360,000 total estimated cost
Tombros McWhirter Knowledge Commons
Penn State University Libraries
Media Commons
Adaptive Technology
Commons Services
Franklin Atrium
Knowledge Commons
Leisure Reading
Sidewater Commons
Tombros McWhirter Knowledge Commons
Penn State University Libraries
Media Commons
Knowledge Commons
Open 24 / 5
Snacks & drinks allowed
Storage lockers
Laptop recharging units
Scanners
Group Study Rooms
Media Production Spaces
Practice Presentations
Classroom
MEDIA
COMMONS
Production Rooms
One Button
Studio
KNOWLEDGE COMMONS SERVICES (2012)
Multimedia Consultant
KC Library Services
IT Service Desk
Head
Knowledge Commons
Writing Tutors
KNOWLEDGE COMMONS SERVICES (2014)
ITS Lab Consultants
Multimedia Consultants
KC Library Services
IT Service Desk
Tech Tutors
Head
Knowledge Commons
ITS Lab Consultants
Writing Tutors
Writing Tutors
Writing tutors
(10 pm – Midnight, Sun. – Thurs.)
255 Contacts
Fall 2010
210 Contacts
Fall 2013
MEDIA COMMONS
Multimedia Consultants
Media Commons
Knowledge Commons
4,724 Contacts
Fall 2013
Multimedia Specialists
Media Commons
Pattee 2nd Floor
375 Contacts
Fall 2010
ITS Lab Consultants
IT Service Desk
Tech Tutors
ITS Lab Consultants
IT Service Desk Consultants
“Green Team”
Resolve problems with personal devices
IT Service Desk
Knowledge Commons
6,365 Contacts
Fall 2013
IT Service Desk
Willard
4,050 Contacts
Fall 2010
Tech tutors
“Purple Team”
Software Support
207 Contacts
Fall 2013
ITS Lab Consultants
“Blue Team”
Resolve problems with
lab computers, printers or scanners
3,517 Contacts
Fall 2013
4,724 contacts
6,365 contacts
207 contacts
210 contacts
SERVICES
15,203 total contacts,
Fall 2013
3,517 contacts
KC Library Services
Head
Knowledge Commons
“ASK AN EXPERT” – Library support
“Ask An Expert” - Library
9,783 questions
Fall 2013
Policy & Services
66%
Directional
20%
Reference
10%
Other
4%
9,834 reservations
35,495 estimated attendance
Nov. 5 – Dec. 21, 2013
611 groups (1,200+ students)
turned away
3,152
3,398
Research
Hub
3,036
9,783
Sidewater
1,800
1,532
SERVICES
25,608 Total Number of Questions Asked at Reference Desks
Fall 2013
2,057
850
720
848
Research
Hub
739
989
Sidewater
295
270
SERVICES
5,089 Reference Questions
Fall 2013
524
704
Ask A Librarian
All
Life Sciences
Subject libraries,
Campuses,
Units
SERVICES
ASK A Librarian = 5,212 chat & email questions
Life Sciences
Knowledge Commons
KC
“Ask An Expert” - Library
Knowledge Commons
9,783 Questions
Fall 2013
Gateway Commons
3,720 Questions
Fall 2010
“Ask An Expert” - Library
Knowledge Commons
7,677 contacts
Fall 2013
Gateway Commons
2,016 Contacts
Fall 2010
7,677 contacts
6,365 contacts
210 contacts
SERVICES
22,700 total contacts, Fall 2013
4,724 contacts
207 contacts
3,517 contacts
KNOWLEDGE COMMONS OPERATIONS
10:00 AM Sunday – Midnight Friday
10:00 AM – Midnight Saturday
•
•
•
•
•
•
101
107
31
16
5
3
LIBRARY STAFF
ITS LAB CONSULTANTS (“Blue Team”)
ITS SERVICE DESK CONSULTANTS (“Green Team”)
TECH TUTORS (“Purple Team”)
MEDIA COMMONS SPECIALISTS
WRITING TUTORS
Head Knowledge Commons
THANKS !
Bulging at the Seams: Staff Challenges with a
Successful Commons
Joe Fennewald
Head Tombros McWhirter Knowledge Commons
Penn State University Libraries
7th Annual Canadian Learning Commons Conference
Vision 20/20 – Shifting Lenses: The Learning Commons for Today and Tomorrow
June 9, 2014

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