TriMedx Annual Report 2011

TriMedx Annual Report 2011
It’s been said if you board the wrong train,
it’s no use running along the corridor in the
opposite direction.
PATHFINDER
Service of the Poor
Integrity
Reverence
Dedication
Wisdom
The same goes for the path to first-rate healthcare
delivery in today’s environment—one that forces you to
deliver a lot more with a lot less.
Creativity
It’s why we lead our customers through proven routes, earning them more
than $166 million in savings to date. With 4.8 out of 5 customer satisfaction rating,
99-percent uptime, round-the-clock response and unbiased equipment data, our
customers’ successes are proof that considerable savings and efficiencies are
possible when you couple servant leadership with evidence-based systems.
Of course, we owe those successes to our people—the men and women whose
values and thirst for excellence make our journey a rewarding and fruitful one. We’re
incredibly proud of their performance in the past year and believe we’re better
positioned for growth today than any other time in our history.
In the following pages, we’ll share the milestones and tools that have helped more
than 500 healthcare providers increase their resources and quality of care, despite
mounting obstacles in our industry.
As you spend a few minutes with us, we trust this resource will spark new ideas and
plant the seeds of greater efficiencies in your organization.
Thank you for placing your trust in TriMedx. We look forward to growing with you.
Best regards,
Greg Ranger
President & CEO
TriMedx
Thomas Vorpahl
Chief Operating Officer
TriMedx
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PATHFINDER
TERRAIN
“Plans fail for lack of counsel, but with
many advisers they succeed.”
Proverbs 15:22
Rising costs,
increased legislation
and dwindling resources
cloud today’s healthcare environs, obscuring
your vision and limiting your mobility. Obstacles, like questions and
The Good News? You’re in the driver’s
seat and we know a proven route. We invite
opportunities, spring up at every corner.
you to journey with us as we trace the steps and tools that have
You’ve come to the banks of the Rubicon and it’s time to gear up for
the crossing. Whatever path you choose, you can expect a long trek
to sustainable, quality patient care.
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TriMedx
led many of your peers past obstacles onto greener pastures in
Let’s go.
the past year. We’ll be your field guide, equipping and escorting
you to safety.
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PATHFINDER
NEW PATHWAYS
“Desire without knowledge is not
good, and whoever makes haste
with his feet misses his way.”
Psalms 19:2
Questions
Where do I want to go?
?
EVERY MASTER
What will I find?
What should I pack?
How do I handle detours?
have always been the vehicles
for what’s new, what’s next,
and what was once thought impossible. They build bridges between
what works today and what will work tomorrow. And it’s one of the
things we do best here at TriMedx.
As conditions shift, the path that brought you here won’t necessarily
work for where you’re going. It’s why we invest into developing new
routes, the right gear and seasoned escorts to lead you through a
successful trek.
starts a new expedition by way of questions:
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TriMedx
NEXT
are some of the new resources we’ve developed in
the past year, now at your disposal:
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PATHFINDER
NEW PATHWAYS
Finding your True North
amid chaos requires putting down the glossy travel brochures and focusing on
verified coordinates and metrics in relation to where you stand. So does profitable,
strategic health technology purchasing.
It’s a common predicament: Hospital buyers carefully select equipment they believe
will give the organization the most return on investment, only to find it’s a money
pit as downtime, patient
“For which of you, desiring
to build a tower, does not
first sit down and count
the cost, whether he has
enough to complete it?”
Luke 14:28
diversion and maintenance
costs mount. Worse yet,
the new equipment may
not meet “big-picture”
organizational needs after all.
Profitable purchasing
decisions, by contrast,
consider evidence-based, total cost of ownership: Equipment downtime over
its lifecycle, performance forecasts, meantime to failure, cost and availability of
replacement parts, possible trade value and more.
As you may guess, manufacturers aren’t motivated to be completely transparent
with performance metrics, so we can’t expect self-reported data to expose
significant flaws. It’s why we launched TriMedx Data Consulting, arming healthcare
with real-time, verifiable data furnished by the very people who have maintained
more than 540,000 devices at hospitals across the nation.
Innovation + Streamlining = Superior Service and Savings
PROFITABLE PURCHASING
Soaring to new
heights requires
dropping
unnecessary
weight, building
our endurance,
and gearing up for
extreme conditions.
As we look back on the past several
Take David Turner, pulmonary
From individual solutions like David’s
months, marks of improved processes
biomedical specialist at St. Thomas
to more complex systems under
are felt everywhere: Faster, more
Hospital in Tennessee, for example.
stringent testing, each day TriMedx
affordable access to parts, delivering
After watching nurses and patients
associates are hard at work researching
upwards of $400,000 in savings.
struggle as they lugged oxygen tanks,
and piloting new tools en route to the
Customer calls answered in less than 10
IV poles and other equipment, the
healthcare marketplace. We can’t wait
seconds. Knowledge is disseminated
Nashville-based technician invented
to share what’s coming next.
efficiently, and waste, in any form, is
and donated his Mobilizer SL—a
quickly identified and disposed. The
patient walker with allotted spots for
common thread? Reduced downtime
such equipment—to St. Thomas. After
and costs to our customers.
securing a patent, “it was an obvious
Our double focus on innovation and
Having generated more than
leaner operations has also paid off
50 ideas and initiatives the
in unexpected ways, producing a
previous year, TriMedx CSI
steady crop of innovators—dedicated
Specialists—our Continued
associates with a knack for uncovering
Service Improvement
new ways to counter challenges they
mentors—have extended
witness at client healthcare facilities.
choice to donate,” Turner says of his
invention.
the CSI framework to other
regions, collaborating,
analyzing and carrying out
efforts to better serve our
customers.
In short, TriMedx Data Consulting equips customers with vendor-neutral, evidencebased, total-cost-of-ownership data, enabling them to move from hit-and-miss
equipment shopping to strategic purchasing that adds to their
resources instead of reducing them.
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TriMedx
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PATHFINDER
NEW PATHWAYS
Service Centers of Excellence
In the spirit of enhancing the depth and scope of expertise available to our customers, TriMedx has established
Service Centers of Excellence (SCE) as a way to add knowledge and savings across the organizations we serve.
SCEs Now in Operations Are:
SCEs enable subject-matter experts to train their peers, repair specific equipment more efficiently, and reduce
customers’ reliance on manufacturers. As a result, complex repairs that previously required outside help are now
completed in-house, faster, and for less.
Gulf Coast Lab Institute
Expertise: Lab service engineering
Based in: Sacred Heart Health System,
Pensacola, FL
Gulf Coast Monitor Repair
Program
Expertise: Large- and small-diameter
flexible endoscopes repairs
Based in: Columbia St. Mary’s,
Milwaukee, WI
Expertise: Select LCD monitor repair
Based in: Sacred Heart Health System,
Pensacola, FL
Innovative Endoscopy Services
Music City X-Ray Academy
Expertise: Essential X-ray servicing
principles
Based in: St. Thomas Hospital,
Nashville, TN
Bladder Scanner Program
Expertise: Bladder scanner calibration
Based in: St. Luke’s Hospital,
Jacksonville, FL
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TriMedx
Annual Report 2011
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PATHFINDER
TRAILBLAZERS
“Therefore I run thus: not
with uncertainty. Thus
I fight: not as one who
beats the air.”
1 Corinthians 9:26
As we plow through the
healthcare landscape,
we find its inhabitants are divided
into two camps: the Drifters and the
Trailblazers. One reactive, one proactive.
Sure, both are passionate about
delivering first-rate patient care. Both are
challenged and short on resources.
Yet, while one waits to be shown the
way, the other gets busy carving out
a path. We celebrate the following
Trailblazers—our newest customers—
Catholic Health West – Community
Hospital of San Bernardino
(San Bernardino, CA) Catholic Health West – Glendale
Memorial Hospital and Health
Center (Glendale, CA)
Catholic Health West – Northridge
who, rather than allowing obstacles to
Hospital Medical Center
roadblock their progress, have taken
(Northridge, CA)
charge in propelling their organizations
forward.
Catholic Health West – Methodist
Hospital of Sacramento
New Customers
Catholic Health East – St. Michael’s
Medical Center (Newark, NJ)
Catholic Health West – California
Hospital Medical Center
(Los Angeles, CA)
(Sacramento, CA)
Catholic Health West – Mercy
Hospital of Folsom (Folsom, CA)
Catholic Health West – Mercy
General Hospital (Sacramento, CA)
Catholic Health West – Mercy San
Juan Medical Center (Carmichael, CA)
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TriMedx
Catholic Health West –
St. Bernardine Medical Center
(San Bernardino, CA)
Catholic Health West – St. Mary
Medical Center (Long Beach, CA)
Catholic Health West – Woodland
Healthcare (Woodland, CA)
Hopkins County Memorial Hospital
(Sulphur Springs, TX)
McPherson Hospital
(McPherson, KS)
Memorial Healthcare
(Owosso, MI)
Westchester Medical Center
(Valhalla, NY)
Customer Spotlight
Sacred Heart Health System & Providence Hospital
It’s been 10 years since four biomed technicians climbed into a
Sacred Heart Health System (Pensacola, FL)
company car and headed south to present their first national clinical
engineering proposal. It was then that TriMedx began its relationship
with Sacred Heart Health System (Pensacola, FL) and Providence
Hospital (Mobile, AL).
Jim Bowles, clinical engineering director at Sacred Heart, remembers it
well: “Sacred Heart had so much buy-in into [our program], they didn’t
want to wait until the new fiscal year, so we started May 1st, 2001.”
Bowles attributes successes at Sacred Heart to the work ethic and
mutual respect shared by his team members. “I only see myself as the
navigator,” he adds. Benny Johnston, his counterpart at Providence,
shares the sentiment: “Our techs really care about each other and what
they do.”
Providence Hospital (Mobile, AL)
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PATHFINDER
BEYOND BORDERS
“In all your ways
acknowledge Him, and He
shall direct your paths.”
Proverbs 3:5
It should come as no
surprise, then, that after serving
more than 500 healthcare providers in the
U.S., we’ve also taken steps to improve
healthcare delivery around the world.
Photo by Carol Weisman
As we talk with fellow healthcare leaders
Having started
as a clinical engineering
department within a
faith-based hospital 14 years ago, we bleed the hospital blood
and are deeply moved and driven by patient needs, whatever
and wherever they might be.
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TriMedx
in India, Africa and Asia, we find that
To that end, our international efforts
That feedback is one we’re also
despite differing cultures and dynamics
in the past year have cemented the
hearing across Asia and Africa, where
within each region, three factors remain:
foundation for the launch of TriMedx
we continue to build relationships and
1) Patients are hurting for proper care,
India, which will greatly expand the
explore solutions. On the home front,
2) Healthcare providers lack resources
resources and capabilities of partner
TriMedx associates are paving the way
to match those needs, and 3) We have
organizations in the country. “[Indian
by developing multi-language and multi-
the tools and know-how to make a
hospitals] are virtually captives of
currency platforms among other
difference. “I want to see patients,” one
[equipment manufacturers],” one
global capabilities.
African hospital CEO told us. “I don’t
Indian authority recently shared with
want my headache to be my equipment.”
us. “No other company in India has the
That’s where TriMedx comes in.
capabilities of TriMedx.”
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PATHFINDER
STRENGTHENING
Finding Joy in Giving
“A generous man will prosper;
he who refreshes others will
himself be refreshed.”
The Scriptures tell us there’s great joy and refreshment
in giving, to which TriMedx associates would give a
Proverbs 11:25
hearty “Amen!” Building on a long tradition of lending
a hand to those in need, FY11 saw great participation
from associates who sacrificed their time or resources
to bring relief to suffering in their own backyards, and
around the world.
Smart organizations know
that employee engagement and satisfaction have direct
impact on the organization’s effectiveness. It follows,
then, that one vital way to invest in our clients’ future is to
invest in our employees. At TriMedx, we’re committed to
growing our associates’ skills, expertise and engagement,
equipping new leaders for the journey.
But it doesn’t stop there: We also invest significant
dollars, programs and tools to build our customers’ in-
The Model Community Index (MCI)
measures associates’ response to
three questions:
Workforce Development Toolkit
1. “I plan to work at TriMedx one year from now.”
Our high marks for associate engagement are closely linked
2. “I’d recommend TriMedx as a great place to to a growing professional development toolkit, designed to
work to a friend or family member.”
3. “I am satisfied with my job.”
fit our associates’ diverse needs, skills and aspirations. New
offerings in our arsenal this year are the Plus-One Tech and
house clinical engineering teams, giving them a stronger
Plus-One Manager programs, which pairs high-potential
workforce and systems.
individuals with seasoned mentors in a structured training
It’s no wonder, then, that once again
we’ve earned high marks from TriMedx
associates—both at home and at client
facilities.
program, resulting in refined specialists who are ready to
move where their skills are needed most.
Similarly, the iRise program enables associates to assess
and map out a career path and steps needed to get there.
Associates may use iRise tools anonymously, or with the
help of a supervisor or mentor—whatever suits them best.
Relaxed meetings with senior leadership, workshops and
“lunch-and-learn” programs provided further opportunities
for input, understanding and growth.
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TriMedx
TriMedx Foundation volunteer Melissa Hendricks instructing biomed trainees in
Haiti at St. Boniface in Fond des Blancs, Haiti.
Working hand-in-hand with the TriMedx Foundation,
TriMedx biomed technicians provided health
technology training, support and repair to povertystricken nations on a monthly basis, enabling proper
care for those in desperate need.
TriMedx associates also jumped at the chance to help
their own communities, from underprivileged children
to those who suffered loss due to weather disasters
throughout our nation. Whether giving their time or
their hard-earned dollars, TriMedx associates continue
to reap the joys of giving.
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PATHFINDER
NUMBERS
We’ve been honored by the healthcare industry’s vote
of confidence and validation of our strengths as we
share our expertise in media interviews, workshops
and presentations at industry events.
We’ve gathered the advice we’ve shared with industry
leaders in the past year—the same advice that has saved our customers more
Like GPS coordinates, these milestones
reveal we’re on the right track.
$147,126,774
than $166 million to date—and made those resources available to you when
you visit us online at trimedx.com/ar.
Cumulative Customer Savings4
$166,000,000
$400,000+
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Customer
Satisfaction,
out of 5
99%
Equipment Parts Savings
Equipment Uptime
82%
We look forward to advancing alongside you toward exceptional healthcare
delivery and return for your investment. Until then, we echo the wisdom of the
158,788 Customer calls received
seconds Average time to answer
166 New Hires
a key ingredient to achieving the extraordinary: “Two are better than one,” the
Scriptures tell us, “because they have a good reward for their labor.”
FY11 Revenue, at 105% of goal
4.8
As we plow ahead, we’re mindful of the power of partnership —
Scriptures once again: “Let us not grow weary of doing good, for in due
season we will reap, if we do not give up.”
95.8%
Customer calls answered by a “live” person
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New Hospital Customers
Model Community Index (associate engagement)
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TriMedx
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6325 Digital Way, Suite 400
Indianapolis, IN 46278
877-TRIMEDX