ConfidenCe™ - Milner and Orr Funeral Home

Cremation
with
Confidence
Our 10-Step Cremation Process
MILNER & ORR
F U N E R A L
H O M E S
™
“We believe in our
cremation process
so much, that we
exclusively offer the
Cremation with
Confidence™
Guarantee.”
Randy & Andrea Orr
We understand, due to national scandals,
that those who choose cremation might have
doubts about the process and procedures of
cremation. Our 10-step cremation process
guarantees that your loved one is well cared
for at all times and that the cremated
remains returned to you are those of your
loved one.
This brochure will help answer any questions
you may have about our 10-step cremation
process, and the commitment we have to
every family we serve.
One...
Three...
As part of our procedures, one of our
staff members will accompany your
loved one to the crematory, and will
personally bring the cremated remains
back to the funeral home. We do this
to ensure that your loved one is well
cared for at all times, and to guarantee
that the cremated remains you receive
are those of your loved one.
Four...
Code of ethics.
At Milner & Orr Funeral Homes,
we have a strict code of ethics and
procedures we adhere to while your
loved one is in our care. And, we have
a preferred partnership with only one
local crematory that we know and
trust. Together, we uphold the strictest
ethical standards.
Two...
Safeguarding
personal identity.
To ensure security, a personal
identification band is placed on your
loved one at the moment your loved
one is transferred to our care.
Unique tracking system.
Upon arrival, your loved one is logged
into our computer system and assigned
a case number. This number is used
to track the cremation process. Our
tracking system includes date and
time of arrival at our facility and the
cremation appointment time. Personal
belongings are cataloged and placed
in a secure locker for their return to the
family.
Family identification.
Our staff will bathe and dress your
loved one in the clothes provided by the
family or a gown we provide. Then, we
will ask you, or a representative, to
positively identify him or her prior
to cremation. This identification
is available immediately after the
arrangement conference. We provide a
comfortable setting where immediate
family may have up to one hour for a
private goodbye.
Five...
Checks and balances.
Three individuals – a crematory
technician, a licensed funeral director
and the funeral home manager –
will review all cremation paperwork
and permits. This is to ensure
authorizations and permits have
been received and have been properly
documented. Once all documentation
is verified, all three individuals will
sign the cremation order prior to the
cremation.
Six...
Nine...
Seven...
Ten...
Crematory inspections.
At least twice a year our cremation
specialist conducts impromptu
crematory inspections to ensure
that the facility is clean, that
proper documentation is kept and
that equipment is in good working
condition. We also interview crematory
technicians to assure that proper
procedures are being followed and that
cremations are being conducted in a
dignified manner.
Details before the cremation.
Upon arrival at the crematory, your
loved one’s personal identification is
noted in the cremation log. This log
shows the name of the individual,
date and time of the cremation and
crematory technician’s name. The
crematory technician initials the
cremation log before and after the
cremation. The crematory’s checklist
and identification receipt are placed on
the outside of the cremation chamber
during the cremation process.
Eight...
Details after the cremation.
After the cremation is complete, the
cremated remains are placed into
a temporary urn that is suitable for
transportation.
Return of the
cremated remains.
Our staff will notify you to schedule
a time for receipt of the cremated
remains. At the funeral home, we can
provide a dignified setting in which to
receive the urn, where you may spend
a few moments, privately, in quiet
reflection. Or, we can hand deliver the
urn to your home.
Celebration of life.
We will assist in planning a funeral or
memorial service, either before or after
the cremation, which will appropriately
celebrate the life of your loved one.
A meaningful ceremony provides an
opportunity for family and friends to
pay tribute to your loved one and to
share the memories of a lifetime.
Cremation
Call us today to ensure your
family receives the
with
Confidence
GUARANTEE
™
MILNER & ORR
F U N E R A L
H O M E S
“Serving families throughout
Western Kentucky.”
120 Memorial Drive
Paducah, KY 42001
3745 Old US Hwy 45
Paducah, KY 42003
41 US Hwy 51 North
Bardwell, KY 42023
501 Walnut Street
Arlington, KY 42021
©2010 MKJ Marketing
1079 Court Street
Wickliffe, KY 42087
__________
270-442-5100
milnerandorr.com