number one for customer satisfaction • tch group

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S U M M E R 2 016
•NUMBER ONE FOR CUSTOMER SATISFACTION
•TCH GROUP 85 YEARS YOUNG
•PUTTING THE LIFE BACK INTO YOUR OLDER MACHINES
•HIGH PERFORMANCE COMPACT PACKAGE
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BACK
CHAT
As we write this edition of our
customer newsletter the news and
media is dominated with the EU
referendum. Whilst we are not letting
it affect what we do here, there’s no
doubt that it’s a distraction. We’re
hoping by the time you read this we
will have gone to the polls, voted and
we can plan for the future whichever
way the vote goes.
Our year so far has otherwise proven
to be very busy. Machine launches,
auctions, the group’s milestone 85th
anniversary and plenty of shows and
events – it’s all been keeping us on our
toes. You will have certainly noticed,
by now, that we’ve launched our
unique JCB Hydradig which has really
captured the imagination of customers
– JCB has even had to recruit to the
production team at the factory in
Staffordshire to keep up with orders.
Great news. You can read more about
this machine on pages 4 and 5.
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NUMBER TCH GROUP
ONE
85 YEARS YOUNG
FOR CUSTOMER SATISFACTION
WELCOME
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We work really hard here to ensure our aftercare is the best available. We were therefore
delighted to be announced the top dealer in JCB’s customer satisfaction survey. The telephone
based survey is run by an independent research company who contact customers (who have had
warranty work completed) to understand their experiences of dealing with the JCB distribution
network. Based on the results a league table is published quarterly and then the annual league is
announced at the end of the year. Happily we were 1st in the league table for 2015. Thanks to
any customer that took part. We’re working hard to make sure we retain this position this year.
EMPLOYEE WITH A ‘HART’
Dan Hart, Service Supervisor at our Chapeltown HQ is taking on a huge challenge, all in the
name of charity. He and friend, Calvin Marsland, have signed up to climb Mount Kilimanjaro in
Tanzania in June 2017 to raise funds for Weston Park Hospital Cancer Charity. The epic duo
have taken on a number of fundraising events before, but this is the most extreme.
“Our families have been terribly affected by
run a race night all in the aim to raise money
cancer with a mum, auntie and dad between
for a cause that touches us all.
us having succumbed to the disease. This
challenge was started in memory of all those
that we have lost, but also to raise critical
funds to fight the disease. Weston Park
To follow the lad’s progress please visit their
Facebook and Just Giving pages:
kilimanjarowestonpark
Hospital is one of only four dedicated cancer
hospitals in England and its reputation as
a centre of excellence in the fight against
cancer is recognised not only here in the UK,
but also internationally. The charity needs
£2 million per year to keep the hospital at
We’d love to see you this summer at
the shows and events we are attending.
Please come by and say hello.
the forefront of cancer treatment. We’re
Robert Wilson
Joint Group Managing Director
Ball’ in June. Three tables were booked by
trying to do our bit by raising £20,000.”
The duo has already raised funds at a ‘Pink
staff to support the event including Wendy
Asquith, Sam Harrison and Dan’s former
engineering colleagues in the Lincoln depot.
He’s also selling a special Mount Kili charity
Dan and Calvin take a practice hike to the
pale ale, has driven taxis on New Year and
peak of Snowdon.
Last month we were very happy to celebrate
the TCH Group’s 85th birthday. Over 300
customers joined us at an open day at our
Derby depot last month which combined the
launch of the JCB 3CX Compact and the JCB
Hydradig with a fantastic performance by JCB’s
famous Dancing Diggers. Shot by a drone this
gives an impressive aerial view of the machines
performing their stunts. If you’d like to see
the video footage of this please check our
Facebook page and You Tube channel. All
links are available on the TCH JCB website.
We were fortunate that long standing
customer, JC Balls, lent us their special 70th
Anniversary machines for the occasion. These
nostalgic backhoe loaders combine the latest
specifications with a retro paint finish and are
proving to be very popular with customers
– Abba, Taylor Lindsey, Long Eaton Plant
Hire and J C Balls have become the latest
companies to order machines.
Also on hand during the day was a team from
the CTA operator training school; a trusted
partner for our business and a much-indemand service for our customers who need
a regular supply of machine operators. If you
didn’t manage to attend and would like more
details please don’t hesitate to contact us at
your local depot.
THE TCH
CAKE-OFF
Each of our depots ran their own ‘TCH cakeoff’ in celebration of our 85th year. These were
enjoyed by customers and employees alike.
The winning entry was designed by Jenny
Watts of Chapeltown, Sheffield Depot and
we’re sure you’ll agree they demonstrating
some fine baking and decorating skills.
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JCB HYDRADIG
ANOTHER JCB FIRST
JCB has a history of being first; bringing ground-breaking products to market for the good of
customers, re-thinking design conventions and supporting them with excellent after-care.
The new JCB Hydradig is the first true wheeled excavator designed for purpose, from the
ground up. Developed in complete secrecy over the last 3 years, the result is a completely
new, innovative tool-carrying solution, which is set to radically change the way in which
modern construction projects are undertaken, particularly in congested urban environments
and on busy road networks.
From the outset JCB’s vision was to design and engineer the most innovative machine
solution in response to five key challenges facing customers in today`s construction sector.
The JCB Hydradig uses well-proven JCB components and technologies including the JCB
engine, axles, hydraulic rams, cab and all major fabrications. It also comes with JCB`s LiveLink
telematics system as standard, allowing fleet managers to geo-fence operation and to monitor
fuel use and operating data remotely.
The renowned JCB Ecomax 81kW / 108hp
engine is side-mounted and installed low
in the chassis placing the centre of gravity
some 1.5m below that of some competitive
10-tonne machines. A unique hydrostatic
drive arrangement provides a step-less,
press and go 0-40 kph range, without any
break in tractive effort, and enables the
machine to travel rapidly between job sites
The low driveline enabled JCB’s designers
to create an operator’s cab and upper
structure with 360˚ visibility with no engine
covers or fluid tanks to obstruct the view.
And because the machine is designed to
both dig and lift, it is set to transform the
way jobs are done in an urban environment.
VISIBILITY
Panoramic view with ability
to see all four tyres.
STABILITY
Machine has shortest tailswing in
class and out-lifts competitors.
MOBILITY
Press-and-go to 40kph with
step-less transmission.
MANOEUVRABILITY
World`s most manoeuvrable
wheeled excavator.
SERVICEABILITY
All daily checks from ground level.
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NEW GENERATION
FILTER OUT
THE FAKES.
KEEP IT
GENUINE.
4-6 TONNE MINIS
Following the success of the New Generation
mini excavators in the 6 to 10 tonne range,
48Z-1
51R-1
JCB has extended the range further with
4 new models in the 5-tonne category.
The 48Z-1/51R-1/55Z-1/57C-1 replace their
predecessors in the same weight categories
and have been completely re-designed
Maximum Dig Depth
3.532m
Maximum Dig Depth
3.652m
to become the strongest 5-tonners on
Maximum Dump Height
4.001m
Maximum Dump Height
4.088m
the market.
Operating Weight
4792kg
Operating Weight
5112kg
Key features include:
•LiveLink as standard
55Z-1
57C-1
•100% steel body work and simplified
H-frame undercarriage
T & C’s Apply
•Best-in-class 500 hour greasing intervals
•4 different power modes, auto idle and
programmable auxiliary flows
•Latest industry technology digital screens
Available on ALL Genuine JCB Filters
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in the cab
Maximum Dig Depth
3.843m
Maximum Dig Depth
4.077m
Maximum Dump Height
4.274m
Maximum Dump Height
4.456m
Operating Weight
5366kg
Operating Weight
5483kg
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PUTTING THE LIFE BACK
INTO YOUR OLDER MACHINES
COMPACT PACKAGE
restricted construction sites. At 35% smaller than a standard backhoe and with
its tight turning circle and switchable steering modes, this machine can work
within a single carriageway with minimum disruption.
• 100l/min variable displacement pump
powers a huge range of attachments
• Standard fit smooth ride system for
optimum comfort and productivity
• Fuel efficient JCB by Kohler Stage 4/
Tier 4 Final 55kW (74hp) engine
• 40km/h travel speed provides fast travel
between sites
• 40 kph hydrostatic transmission
• Specifically designed packages for a
variety of sectors including roadwork,
utility, municipality and groundworks
• Under 6m turning circle and narrow
2m width
use tried and tested genuine JCB parts. What’s more if there’s an offer on a particular part at
the time you’ll benefit from the offer price. We can’t say fairer than that.
But that’s not all. You will also benefit from a full free health check inspection on your machine
to make sure it is in the best condition for you.
For more information on Service Revive, or any other JCB servicing
requirements, please contact the T.C.Harrison JCB Servicing Team on:
Sheffield: + 44 (0)114 232 9800
Sedgefield: +44 (0)1740 625100
Leeds: +44 (0)1924 428080
Derby: +44 (0)1332 633722
Lincoln: +44 (0)1522 887000
Terms and Conditions
Offer available to machines within a 25-mile radius of any T C Harrison JCB depot. Service offer available
only during normal working hours (Monday – Friday). Additional charges may apply outside of these hours.
NUMBER 1 FOR NEW CUSTOMERS
It’s a year of number 1’s for us here at TCH JCB. Richard Blackburn is our Construction Sales Manager for mini and midi excavators and has taken
the prestigious JCB accolade of being top salesman in the UK dealer network for new customers for 2015. Richard, who has been with us for 18
years, won dozens of new mini excavator customers last year, from one man band owner operators through to national construction businesses.
These included Balfour Beatty, Hardwick Construction, Barnsley Brickwork Ltd, Force Contracting Services and Construction, Maintenance and
Labour Ltd, to name a few. Richard was delighted that his hard work paid off;
“It’s nice to be acknowledged and I’m very
pleased to have won this award from JCB. To
be fair JCB has invested heavily in its mini and
midi range of excavators, particularly the New
Generation ranges, which are selling particularly
well. This definitely helped last year and this
year’s new ranges (which are featured on page
7) have stimulated even more interest. We work
hard here at TCH JCB to get new enquiries
through and I ensure that these are followed
up quickly and efficiently in order to maximise
interest in the machines. It certainly pays off.”
Richard is pictured with some of the 34 x 8016 minis ordered by Balfour Beatty and with his
name in lights at the JCB conference.
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HIGH PERFORMANCE
The JCB 3CX Compact is designed to work effectively in urban spaces and on
Have you seen our unique TCH JCB
SERVICE REVIVE scheme? Aimed at
customers who own a machine that is 6
years old or older the scheme offers a
fantastic 50% discount on any Sure Price
Service. As machinery gets older, service and
maintenance becomes even more critical to
the machine’s lifespan. We want to help you
make sure that your machine is in the best
condition to keep it working hard for your
business. Regular, good quality servicing by
people that know how will help you achieve
this. Our engineers are fully qualified and
OEM trained to the highest level and we only
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Watch the video on
yourjcb – JCB 3CX Compact
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NEW TCH USED EQUIPMENT
AUCTION
ONLINE NOW
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COLLABORATION WITH AG DEALERS
BOOSTS MINI SALES
Two of the JCB Agricultural dealers in the TCH JCB North East territory have agreed to work hand in hand with us to sell more than just ag machines.
William Scruton Ltd has depots in Driffield and Riccall in the Yorkshire Wolds. After 100 years in business it’s fair to say they are a particularly well
known and well respected ag dealer and we’re very much looking forward to working with them. Hull-based Northfield Agriculture has become
a leading dealer in East Yorkshire; distributing and supporting leading brands of agricultural equipment including drills, spreaders, harvesters and
harvesters as well as JCB machines. Both businesses now have the opportunity to increase their product portfolio with the addition of the full range
of JCB midi and mini excavators which they will be sourcing from us.
It’s a win-win for all parties. Agricultural - and related businesses - often need smaller, construction machines for jobs on the farm, in yards, nurseries
etc. We can give them access to these machines, whilst - for TCH JCB - it’s greater exposure into more sectors for the mini excavator range.
Our on-line auction site is now live. Every month we will auction a selection of our used JCB equipment plus other manufacturer’s equipment.
It’s quick and easy to register. Simply visit www.tchjcbauction.com and you can ‘sign-up’ online. Once registered you’ll be able to see pictures and
videos of all the machines listed for sale and you’ll be able to place bids as you choose. Bids go up in increments of £250 following your initial bid, so
make sure you don’t miss out on your chosen machine. Your full account history will be available at all time online so you can keep up to date with all
your bids and purchases. The website also allows you to ask any questions you may have throughout the whole process, making it as easy as possible
for you to find what you need. We hope you enjoy this new service from TCH JCB.
GALEBEST TAKES DELIVERY OF NEW BACKHOE LOADER
Top UK customer salesman, Richard
Blackburn, has been working with Sheffieldbased Galebest since he joined the company
18 years ago. In fact it was his very first
customer - and a customer of TCH JCB for
even longer than that - 31 years and counting.
Directors, Glynn Bell and Alan Price, have
expanded the business from its original plant
hire roots - which is still the cornerstone of its
activiites today - into a successful contractors
and waste removal and aggregates business.
To mark their 31st birthday they sent their
longest serving employee, Chris Morton,
to collect their newest JCB acquisition,
a JCB 3CX, from our Sheffiled depot.
Chris has worked for Galebest for an
impressive 27 years.
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our
depots
T.C.HARRISON JCB
8 Brookdale Court,
Chapeltown,
Sheffield S35 2PT
Tel 0114 232 9800
Fax 0114 232 9801
T.C.HARRISON JCB
Unit 3, Springwell 27,
Dark Lane, Birstall,
Leeds WF17 9LN
Tel 01924 428080
Fax 01924 428088
COUNTY SHOWS
We’re back at the Lincolnshire Show
on the 22nd and 23rd June where visitors
will enjoy another opportunity to the see
the JCB Dancing Diggers in action in the main
ring thanks to our association with ABBA Plant.
Thanks to the popularity of our ‘digger photo
booth’ in previous years we are giving visitors the chance to have their photos taken with the
JCB Dancing Diggers. Come and find us at Fourth Avenue, Stand 4-29. There will
be something for everyone to see.
T.C.HARRISON JCB
Sedgefield Industrial Estate,
Salters Lane, Sedgefield,
Cleveland TS21 3EE
Tel 01740 625100
Fax 01740 625103
T.C.HARRISON JCB
West Meadows Industrial Estate,
Chequers Road,
Derby DE21 6EN
Tel 01332 633722
Fax 01332 633739
T.C.HARRISON JCB
Whisby Way, Whisby Road,
Lincoln LN6 3LQ
Tel 01522 887000
Fax 01522 887003
Don’t forget to follow us on
facebook and twitter where
we regularly post the most
up-to-date information on
TCH JCB.
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Our annual participation in The
Great Yorkshire Show continues this
year. From 12th July – 14th July we’ll
be hoping for excellent weather to
showcase a full range of
JCB machinery.
Located by the main ring in the
machinery section we will be looking
forward to welcoming some of
the 130,000 visitors that flock to
the show annually.
Head Office:
T.C.HARRISON JCB, 8 Brookdale Court, Chapeltown, Sheffield S35 2PT
Tel 0114 232 9800 Fax 0114 232 9801
Find the very latest information on the JCB product range at: www.tchjcb.co.uk