Ankara Esenboga Airport / ESB

Ankara Esenboga
Airport / ESB
Infobook / esenbogaairport.com
2016
Published by
TAV Esenboga Yatirim Yapim ve Isletme A.S.
Ankara Esenboga Havalimani Ic-Dis Hatlar Terminali
06750 Esenboga / Ankara / Turkey
Contact
e-mail: [email protected]
T: 444 9 TAV (828)
Social Media
facebook.com/ankaraairport
twitter.com/ankaraairport
instagram.com/tavairports
youtube.com/tavairports
foursquare.com/tavairports
Located in the middle of the Anatolian plateau, Ankara is the capital city
of the Republic of Turkey, the heart of our country with a ten thousand
year history. Hosting several western and eastern civilizations over the
centuries, today Ankara is a national and international center of politics.
It is also a city of culture and art and a leading tourism, commercial and
industrial center.
With its distinctive design and modern architecture, Esenboga Airport
Domestic and International Terminal is the place where people get a first
impression of our country.
Besides being the first airport in Turkey to house domestic and
international terminals under the same roof, Ankara Esenboga Airport is
also distinguished as the most modern airport in Europe.
Completed under the “build-operate-transfer” model in October 16th,
2006 within a record period of time (a year earlier than the committed
completion date) and put into operation by TAV Airports, the Ankara
Esenboga Airport Domestic and International Terminal welcomes
approximately 40,000 passengers daily with safe and quality service,
operation under the principle of “Unconditional Customer Satisfaction.”
Ankara Esenboga Airport, the gate for Anatolian people to fly within
Turkey and to the rest of the world, provides service to approximately 24
international airlines and hosts a daily average of 300 aircraft, taking off
and landing.
While the unique architectural design of the terminal offers passengers
easy access to areas they wish to visit and a wide and spacious perspective
from any part of the building, the convenience of pedestrian traffic
provides excellent comfort for passengers.
As a result of comprehensive implementations within the context of
continuous improvement, our airport ensures that our disabled guests
receive the same services that are available to other visitors at all points
as an “Obstacle-free Airport.”
We operate our terminal building with the utmost sensitivity to the
environment. Our environmental policy is based on “Sustainability with
Economic and Ecological Efficiency.” This approach leads us to utilize
energy resources in the most efficient way without compromising
on comfort and to continue our operations in compliance with our
“Sustainable Development” policy.
TAV Airports provides service in the capital with experienced and cheerful
personnel at all points, from the car park to security controls, cafes,
restaurants, duty free shops and boarding gates.
We continuously enhance the service quality within the terminal while we
realize our vision of becoming a hub for Anatolia and the Middle East.
And we say...
“Fly from Anatolia to Ankara; and then from Ankara to the
rest of the world”.
Nuray DEMİRER
General Manager
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CONTENTS
TAV IN BRIEF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
PRIOR TO FLIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
TRANSPORTATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CAR PARK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHECK-IN & SECURITY . . . . . . . . . . . . . . . . . . . . . . . . . 18
TERMINAL FACILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . 20
EVERYBODY LOVES DUTY FREE . . . . . . . . . . . . . . . . . . . . 24
DESTINATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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All for one.
We speak the same language with you
in 17 countries on four continents.
We work eagerly to provide you with the
best service at 70 airports around the globe.
6
7
Take airports
with you.
TAV Airports are at your fingertips now.
Download the free TAV Mobile application for smartphones and tablet computers to
access real time information about TAV Airports including flight information,
sale items at duty free, car park services, lounges, special offers, food and
beverage, transportation, city guide and airport maps.
Powered by
The Aviation Valuables Inside
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www.tavit.aero
TAV IN BRIEF
TAV Airports is a success story built on the accumulation of knowledge,
experience and creativity gained in airport operations, one of world’s
most challenging sectors. TAV’s history started in 1997 with the tender
for Istanbul Atatürk Airport International Terminal. TAV Airports Holding was established as a joint venture between the Tepe and Akfen
Groups, who won the tender. Having grown to become a great success
story within a very short period of time, TAV soon became a global brand
in airport operations and construction thanks to its know-how, highly
skilled human resources and advanced technology. Having gone through
a restructuring process in 2006 in line with its goals, TAV re-organized its
operational activities under TAV Airports Holding and and construction
activities under TAV Construction. Following this re-structuring process,
TAV Airports Holding had its initial public offering in February 2007. In
May 2012, 38 percent of TAV Airports shares were sold to Aéroports de
Paris. Today, TAV Airports, Turkey’s global brand in airport operations,
operates Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, Milas-Bodrum and Gazipasa-Alanya Airports in Turkey,Tbilisi and Batumi
Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports in Macedonia, Medinah Airport in Saudi
Arabia and Zagreb Airport in Croatia are also operated by TAV Airports.In
addition to airport operations, the holding also operates, through its affiliates and subsidiaries, in auxiliary airport services including duty-free,
food and beverage, ground handling services, IT, security and operation
services. As part of these diversified services TAV Airports also operates
the duty-free, food and beverage and other commercial areas at Riga Airport in Latvia. In 2015, the company provided services for 780,000 flights
and more than 102 million passengers.
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PRIOR TO
FLIGHT
LUGGAGE
Four your own safety, please prepare your luggage yourself or witness
them prepared in your presence. Please take extra care to check all
the closed packages and boxes while preparing your luggage. Under
no circumstances accept any packages that you are asked to deliver to
someone else if you don’t know the content.
Make sure you have information from the airline company regarding the
prohibited items on your flight.
Some substances may be prohibited in checked-in or unchecked-in
luggage by the country of origin or destination. Please ask for details
when purchasing your ticket. Valuable possessions such as jewellery,
cell phone, computer and documents must be carried in your hand
luggage.
Your luggage may not be accepted on board if:
•It may endanger the aircraft, passengers or other cargo on board,
•It is not packed properly and securely,
•It contains items prohibited by the laws and regulations of the origin,
destination or transit country.
Make sure to learn from your airline company the weight limits
applicable for luggage and the destination point you need to label your
luggage. Double check this information against your ticket.
Obtain information on weight and size restrictions on hand luggage.
Make sure to label your luggage to display information such as your
name / surname, phone number and address. Labels can be obtained
from airline desks.
Do not leave labels from your previous flights on your luggage.
Please do not forget that goods wrapped in sacks, plastic bags, tins,
and plastic barrels are not classified as safe luggage, therefore will not
be accepted on board either as cargo or hand luggage.
Sharp, abrasive and explosive items such as jack-knives, knives, nail
clippers and lighters are considered dangerous for security reasons
therefore not allowed on board. Make sure you do not have such items
in your luggage.
Please remember that you will need to pay your airline company for any
extra luggage over the specified limits.
Check the information on the labels given to you for your luggage.
Do not take charge of any luggage that is not your own.
Please present your flight ticket, baggage labels and ID card or
passport when you make an application at the Lost and Found Office for
any missing luggage or noticeable damage at the destination, before
leaving the airport. Contact your airline company for any damage or
missing items that were not noticeable instantly, within
7 days of your travel date.
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H A N D L U G G A G E R EG U L AT I O N S
CA BIN LUGGAGE
Items prohibited in the cabin luggage are listed in the National Civil
Aviation Security Program APPENDIX-17. In addition, liquid restrictions
are applicable on international flights since October 1st, 2009 as per the
instructions issued by the General Directorate of Civil Aviation Authority.
Current regulations for restrictions on liquids and items such as gels
and aerosols etc. carried in hand luggage are as follows:
•Liquid restrictions in hand luggage are in effect at Ankara Esenboga
Airport.
•Each liquid amount in hand luggage must not exceed 100 ml.
•These liquids must be carried separately in maximum 1 liter capacity
20 cm x 20 cm clear, sealed bags.
•Each passenger is allowed to carry only 1 (one) bag.
•Medicines (with prescriptions and in original packages) and baby food
are exempt from this practice.
•Liquids: Other liquids such as water and syrup, and items including
creams, lotions, oils, perfumes, make-up items (liquid lipstick,
mascara etc.) toothpaste, shaving gel and mousse, hair gels,
deodorants, contact lens solutions, shampoos, jam, honey and yogurt.
C
D U T Y- F R E E
M
All liquid commodities purchased from duty-free stores must be carried
Y
in special sealed clear bags together with their receipts. Please do
CM
not open the sealed bags until your final destination. Otherwise, the
contents of the bags may be confiscated at the security check points. IfMY
you have a connection flight within the European Union countries or the
United States, please remember that previously purchased duty-free CY
products (over 100 ml) are not allowed as hand luggage even in sealedCMY
bags.
K
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TRANSPORTATION
BUSES
Public Transport Bus Line 442 operated by Ankara Metropolitan
Municipality runs between airport and city center.
Departure points are at the exits of Departures Floors at the domestic
and International Terminals.
For information on routes and timetable: www.ego.gov.tr
H AVA Ş S H U T T L E S
Asti: 02:15 AM, 03:45 AM, 04:15 AM, 04:45 AM, 05:15 AM, 05:45 AM,
06:15 AM, 06:45 AM, 07:15 AM, 7:45 AM, 8:15 AM, 8:45 AM, 9:15 AM, 9:45
AM, 10:15 AM, 10:45 AM, 11:15 AM, 11:45 AM, 12:15 AM, 12:45 PM, 1:15
PM, 1:45 PM, 2:15 PM, 2:45 PM, 3:15 PM, 3:45 PM, 4:15 PM, 4:45 PM,
5:15 PM, 5:45 PM, 6:15 PM, 6:45 PM, 7:15 PM, 7:45 PM, 8:15 PM, 8:45
PM, 9:15 PM, 9:45 PM, 10:15 PM, 11:45 PM
Airport:
Shuttle service is available for all flights arriving at Esenboga Airport.
Shuttles depart from the airport 25 minutes after the landing of the
flight.
Route
From ASTI (Bus Terminal):
Asti Bus Terminal, Sakip Sabanci Boulevard, Anadolu Boulevard, Ankara
Highway, Ozal Boulevard, Esenboga Airport.
From Airport:
Esenboğa Airport, Özal Boulevard, Ankara Highway, Anadolu Boulevard,
Sakıp Sabancı Boulevard, Aşti Bus Terminal.
Duration
Approximately 45 minutes (may vary depending on the traffic)
Contact Info:
444 0 487
www.havas.net
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CAR PARK
M U LT I - S T O R E Y C A R PA R K
The 4,053 vehicle capacity multi-storey car park is situated parallel to the
domestic and international terminal buildings and connected to terminals
with 2 covered passages. There are six self-service payment points within
the car park.
I N D O O R PA R K I N G L O T TA R I F F
Duration
0-1 Hour
1-3 Hours
3-6 Hours
6-12 Hours
12-24 Hours
Fee
11.00 TL
16.50 TL
22.50 TL
27.00 TL
39.00 TL
O P E N A I R C A R PA R K
Entrance to the open air car park is located at the arrivals floor, 50 m from
the domestic terminal arrivals exit. Subscription Service is not available at
the CIP Car Park.
Parking prices are determined as per the official car park price list
published on January 1st, 2016. Car park price lists are valid for 1 (one)
year. First 5 (five) minutes after the entrance are free of charge.
O U T D O O R PA R K I N G L O T TA R I F F
Duration
0-1 Hour
1-3 Hours
3-6 Hours
6-12 Hours
12-24 Hours
1 Month Subscription
Fee
11.00 TL
16.50 TL
22.50 TL
27.00 TL
39.00 TL
275.50 TL
S H O R T-T E R M O F F E R S
Registration is required at Car Park Subscription Center offices
located on the 5th Floor of Block A presenting the parking ticket within
one hour of entering the car park in order to take advantage of the
subscription scheme.
Important Note: Subscription transactions are not progressed on return
journeys.
S H O R T T E R M PA R K I N G
Duration
4 Days
7 Days
15 Days
1 Month
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Fee
83.00 TL
126,50 TL
177,50 TL
251,50 TL
VA L E T PA R K I N G
All passengers can benefit from the valet parking service during their
domestic and international flights, 24 hours a day, by leaving their cars
to our experienced valet staff where the insurance procedures will also
be completed. This privileged service enables passengers to hand-in
their cars safely and collect them at the exit points of their choice on
their return without having to waste time to find an available parking
space. Valet service is provided by a total number of 5 mobos for
passengers to hand-in their vehicles without losing valuable time at the
following points;
• 2 at each entrance door of the arrivals floor,
• 2 at each entrance door of the departures floor,
• 1 at the front of THY CIP Lounge.
C I P PA R K I N G L O T TA R I F F
Duration
0-1 Hour
1-3 Hours
3-6 Hours
6-12 Hours
12-24 Hours
Fee
9.50 TL
14.00 TL
19.00 TL
21.50 TL
31.50 TL
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CHECK-IN &
SECURITY
C H EC K- I N
Passengers are recommended to arrive at the airport 1.5 hours before
domestic and 2 hours before the international flights to complete their
check-in transactions.
During check-in, all passengers including children are required to
provide ticket information and IDs. For international flights, a passport
and a valid visa are also required. Since luggage procedures may vary by
each airline, please obtain information from your airline company before
traveling to the airport.
It is important that your luggage is labeled to show name and contact
details against any loss or damage.
Check-in details can be viewed on the electronic information monitors
above the counters and passenger information boards within the
terminal.
Please inform the check-in personnel of any hand luggage which must
also be labeled.
D I S A B L E D PA S S E N G E R S &
PA S S E N G E R S W I T H S P EC I A L
NEEDS
Our terminal building is free from all obstacles for our disabled
passengers. A comfortable travelling opportunity is provided with special
ramps and elevators at the entrance and special parking areas in the car
park.
There are 47 disabled toilets in total; 37 are within the terminal building,
1 is in the CIP building, 1 is in the VIP building, and 8 are in the multistorey car park. Disabled ramps and photo-celled doors are provided
at the building entrances of the arrivals and departures floors at the
Domestic and International terminals.
There are 9 elevators in total for disabled passengers: 4 are in the
terminal building and 5 at the airport grounds. There are 12 marked
disabled parking spaces on the ground floor within the multi-storey car
park entrance floor and ramps to facilitate maneuvers. In addition, our
car park provide free of charge service for our disabled passengers.
The special services offered for disabled passengers are under the
responsibility of the airway and ground services institutions. Further
information can be obtained from the airway companies.
PORTCLINIC
Portclinic is located at the International Terminal Departures and open
24 hours to provide fast and efficient service for airport personnel,
passengers and relatives, when needed.
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T R A N S A C T I O N S TA M P S A L E S
POINTS
Departure fee stamp issued by the Ministry of Finance can be obtained
at the desk situated next to Information at the international departures
floor. The transaction stamp can also be obtained from the Yapi Kredi
Bank which is located on the arrivals floor within the terminal.
Note: The transaction stamp payment must be made before the passport
control.
T: (312) 590 40 00 / 7830 - 31
VISA PROCEDURES
Visas are obtained from the Embassies or Consulates of the destination
countries.
The required information and documents may vary according to the
destination country’s visa requirements.
www.konsolosluk.gov.tr
www.iatatravelcentre.com
L U G G A G E C U S T O DY S E R V I C E S
Luggage Custody Service provides 24 hours service at the International
Terminal Arrivals Floor. Fees are charged on daily basis and paid when
retrieving custody items.
T: (312) 398 21 12 F: (312) 398 21 12
LOST & FOUND OFFICE
The Lost & Found Office, where the properties which the passengers
have lost within the airport and multi-storey car park are systematically
stored and delivered, is providing service on the international terminal
arrivals floor. Lost & Found Office is open every day between 10:00 and
22:00 hours. The service is provided by Terminal Operation Management
during out of working hours.
T: (312) 590 40 00 Ext: 4388
e-mail: [email protected]
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TERMINAL
FACILITIES
TERMINAL PROPERTIES
MEE TING POINTS
The meeting point is situated in the area next to the glass stairways
going up to the food court on the mezzanine floor where domestic and
international terminal passenger meeting hallways intersect at the
main entrance on the arrivals floor.
I N T E R N AT I O N A L T E R M I N A L
D E PA R T U R E S F L O O R
CAFÉS
Vadi Cafe
Situated just after the passport control, Vadi Cafe is open 24/7 offering
passengers a variety of hot and cold beverages, fresh pastries, desserts,
cakes and sandwiches.
Teras Cafe
Teras Cafe is open 24/7 offering a wide variety of beverages, fresh
pastries, desserts, cakes and sandwiches. It is situated on the
mezzanine floor of the international departures. Enjoy your free time at
the airport by tasting tasty alternatives at Teras Cafe’s unique terrace
overlooking an attractive view.
KIOSKS
International Terminal Bus Gate
International Terminal Bus Gate which is situated between the gates
401 and 406 is open during the flight hours.
DOMESTIC TERMINAL
D E PA R T U R E S F L O O R
CAFÉS
Starbucks
Starbucks provides service next to the departures information desk at
the Domestic Terminal.
Cafe Nero
Cafe Nero which offers 91 different flavors of coffee and cakes has
two branches within the airport, both open 24/7. The cafe is located
on the mezzanine floor at domestic terminal. Enjoy your free time at
the airport by tasting zesty alternatives at Nero Cafe’s unique terrace
overlooking an attractive view. The cafe provides service on the right at
the exit gate of domestic terminal arrivals floor.
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R E S TA U R A N T S & B A R S
Burger King
Burger King, one of the international food chains, operates at Ankara
Esenboga Airport as one of the sub-operators of BTA. Burger King is
situated within the shared area of the land side mezzanine floor and
is open to service between 11:00 AM and 05:00 AM depending on flight
times.
Popeyes
Popeyes will start to provide service on the mezzanine floor next to
Burger King.
Restro Eat’n Fly
Offering popular Turkish dishes and a wide variety of bakery products,
Restro is open 24/7 and provides service to airport personnel and
passengers at its location, which accommodates 360 people. Situated
at the shared area on the mezzanine floor at the land side, Restro
operates on a self-service basis offering traditional Turkish cuisine
as well as daily prepared home-made food, casseroles, pita varieties,
kebabs, fish, side dishes, salads and desserts. Restro offers breakfast
between 11:00 PM and 10:30 AM, lunch and dinner between 11:00 AM
and 10:00 PM.
Tadında Anadolu
Tadında Anadolu where natural, organic and traditional Anatolian dishes
are served is open 24/7. It is situated on an area of 355 sqm next to Gate
111 after the police control and can accommodate up to 172 people.
Offering a menu comprising of traditional Turkish dishes, Tadında
Anadolu also sells popular Anatolian food products. Wireless internet
access is also available at the restaurant.
Cakes & Bakes
Cakes & Bakes provides services just next to domestic terminal Gate
109. Offering pastries in a comfortable and stylish atmosphere during
the day beginning from the breakfast, Cakes & Bakes introduces its
delicious meals in its new point with a capacity of 95 seats. Bringing
fresh life to cafe concept with its music, decoration, location and
qualified staff, Cakes & Bakes offers mid-products, recipes and
reference books for pastry and bread making, small kitchen appliances
besides food with its “everything for baked products” motto.
Starbucks
Starbucks provides service next to the gates 112 and 113.
Bomonti Brasserie
Bringing different tastes of Turkish and international cuisine for
its guests, BTA offers Bomonti Brasserie which it named with an
inspiration from the Bomonti brand -a brand that had given its name
to the district in Şişli, Istanbul at the time- where guests can enjoy
different dishes from Turkish and world cuisines and drink their beer
whilst waiting for their flight. It is situated adjacent to Gate 107 and
open between 07:30 AM and 11:00 PM.
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KIOSK S
Seferi
Domestic Terminal Bus Gate, which is situated near gates 301 and
304, is open to service during flight hours. This new venue offers an
extensive menu of cold sandwiches, hot & cold beverages, commercial
items, toasted sandwiches and bakery products.
Yellow Kiosk
Situated next to Gate 114, Yellow Kiosk offers service during flight
hours.
D O M E S T I C T E R M I N A L A R R I VA L S
FLOOR
Cafe Nero
Cafe Nero, which offers 91 different flavors of coffee and cakes have
two branches within the airport, both are open 24/7. One of them is
situated next to counter island at Domestic Departures Floor and the
other one is located on the right at the exit gate of Domestic Departures
Floor, both offering pleasant terrace atmosphere and as guests
delicious cheese cakes accompanied with a hot latte. Situated at the
domestic terminal departures floor, Cafe Nero offers pleasant terrace
atmosphere at the airport.
LOUNGE
MILLENNIUM LOUNGE
It is located on the mezzanine floor at the isolated lounge of the
international departures floor. The lounge offers 24/7 service to first
and business class passengers of contracted airlines as well as TAV
Passport Card members and “primeclass” CIP service guests. Daily
prepared snacks, alcoholic and non-alcoholic beverages, variety of fresh
fruit and sandwiches are available in the Millennium Lounge which also
offers facilities such as fax, the Internet and telephone.
Phone: (312) 590 30 00 / 3308
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EVERYBODY
LOVES
DUTY-FREE
ATU Duty-Free offers a wide range of products in the shops on
Departures and Arrivals Floors at Ankara Esenboga Airport. Please ask
for assistance from our specialized sales consultants on products,
make-up items, shopping and liquid restrictions.
I N T E R N AT I O N A L T E R M I N A L
D E PA R T U R E S
A whole different world awaits you after passport and security control
until you board when you are travelling abroad.
Do you have loved ones or colleagues whom you would like to buy a
typical Turkish present to before leaving Ankara? You can pick the
perfect gift from The Old Bazaar in our Main Store which has a similar
atmosphere with the Grand Bazaar. Setur store is also located on this
floor.
I N T E R N AT I O N A L T E R M I N A L
A R R I VA L S
If you are arriving at Ankara Esenboga Airport from abroad, you can also
shop at the duty-free after passport control while waiting for or after you
claim your luggage.
S P EC I A L O F F E R S A N D
P R E- O R D E R
Please visit our website to follow certain products which are offered at up
to 25% discount compared to duty-free prices.
Our shops are open 24 hours and 365 days.
More information available on:
www.atu.com.tr
[email protected]
T: +90 444 4 288
LOUNGE
A N A DOLUJE T “PRIMECL A S S” LOUNGE
Located in the domestic terminal, AnadoluJet “primeclass” Lounge
provides service to AnadoluJet passengers, holders of TAV Passport,
Airport Angels, Priority Pass, ING Special Banking Card, specified
TEB cards as well as THY and “primeclass” CIP passengers. All other
passengers paying the entrance fee can also use the Lounge. The lounge
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is operated by TAV “primeclass” CIP Service and offers facilities including
open buffet comprising of selection of flavors, hot and cold beverages,
PlayStation, internet, TV, newspapers and magazines, kid’s play room,
runway view and a relaxing atmosphere.
www.primeclass.com.tr
TH Y CIP LOUNGE
The lounge that welcomes THY First and Business Class passengers
offers 24 hour service of light snacks and refreshing beverages by BTA.
THY CIP Lounge which is decorated with traditional Turkish mosaics has
quite atmosphere which is ideal for relaxing prior to your flight.
T: +90 (312) 398 01 00 / 264
MILLENNIUM LOUNGE
It is located on the mezzanine floor at the isolated lounge of the
international departures floor. The lounge offers 24 hour service to first
and business class passengers of contracted airlines as well as TAV
Passport Card members, Is Bank credit card holders and “primeclass”
CIP service guests. Daily prepared snacks, alcoholic and non-alcoholic
beverages, variety of fresh fruit and sandwiches are available in the
Millennium Lounge which also offers facilities such as fax, internet and
telephone.
T: +90 (312) 590 30 00 / 3308
COMFORT LOUNGE
Located at the international terminal, the lounge is operated by CIP
service and welcomes CIP service and paying guests. Passengers of
Lufthansa, Pegasus and Azerbaycan Airlines and passengers who
present their car park ticket and duty-free shopping receipt can use the
comfort launch at a discounted rate. The lounge is open 24 hours and has
a relaxing atmosphere offering guests facilities including a selection of
newspapers and magazines, internet and TV, use of laptop, PlayStation,
showers, massage chair and self-service snacks buffet.
www.primeclass.com.tr
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TA X- F R E E
Passengers are first required to obtain customs approval (inspection
stamp) from the Customs Office located at the land side of the
International Arrivals Floor by showing their products and the receipts.
They are then refunded a certain portion of the VAT on the product(s) in
Euros or Dollars at the Tax Free Office located at the land side on the
mezzanine floor of the International Departures. This service is provided
24 hours. Important Notice: The invoices need to be approved before
passport control. Otherwise no refund can be made.
T: + 90 (312) 590 40 00 / 7531
F: +90 (312) 398 21 20
G E N E R A L AV I AT I O N T E R M I N A L
General Aviation Terminal is situated at apron 5 in Private Hangars
Zone within Ankara Esenboga Airport. There are two separate lounges
(domestic and international) at the General Aviation Terminal which offer
all facilities designed for maximum comfort.
The Terminal is used to accommodate flights run by operations holding
“General Aviation” or “Air Taxi” license in smaller size aircrafts. The
terminal facilitates passengers to complete their security, custom and
passport transactions without having to queue. These privilege services
enable passengers to save time when travelling on business jets.
At the terminal, we host our guests at specifically designed comfortable
and high-class waiting lounges prior to their flight and in an atmosphere
away from the crowd and noise pollution. There is also a private meeting
hall at the terminal. The terminal also offer passengers facilities such
as wireless internet to enable them continue working, TVs to watch the
latest news, complimentary snacks served by experienced waiters as well
as daily newspapers and monthly magazines. Preferred by many worldfamous people of economy, politics, business world, culture and sports,
the General Aviation Terminal offers a privileged travel opportunity
through the facilities it provides.
T: +90 (312) 590 40 40
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YOUR VIRTUAL GUIDE AT THE AIRPORT
TAV MOBILE
One of the main subsidiaries of TAV Airports Holding, TAV IT
designs, develops and implements local and global airport
technology services and solutions as a prominent brand in the
aviation industry. Offering services with a professional team
specializing in aviation sector technological solutions, TAV IT
provides consistent management of sophisticated airport
operations and develops new products through the utilization
of its extensive know-how.
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The TAV Mobile Application, developed by TAV IT, enables
direct contact with customers and is available at eleven
airports in four countries operated by TAV Airports Holding.
With real-time access to information on passenger services,
this free application is designed for smart phones and tablets.
Thanks to TAV Mobile, access to flight information, current
sales at duty free stores, car park, flight routes, the restaurant
you require, cash machines, ticket sales points, private
lounges, lost property offices and a currency converter are
only one click away. Also, with the “augmented reality”
module, current information and locations of important points
such as gates, restaurants, pharmacies and information desks
at the domestic and international terminals of Istanbul Atatürk
Airport can be seen through the camera of your smart phone.
This application is available for Istanbul Atatürk, Ankara
Esenboga, Izmir Adnan Menderes, Milas Bodrum,
Gazipasa-Alanya Airports in Turkey, as well as at Skopje and
Ohrid Airports in Macedonia, Tbilisi and Batumi Airports in
Georgia and Monastir and Enfidha Airports in Tunisia,
operated by TAV Airports.
www.tavit.aero
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A IRLINE
ANADOLU JET
BORA JET
PEGASUS
TÜRK HAVA YOLLARI
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CIT Y
ADANA
ADIYAMAN
AGRI
ANTALYA
ANTALYA (GAZIPASA)
BALIKESIR (KOCASEYIT)
BATMAN
BINGOL
BODRUM
BURSA
CANAKKALE
DALAMAN
DIYARBAKIR
ELAZIG
ERZINCAN
ERZURUM
GAZIANTEP
HAKKARI
HATAY
IGDIR
ISTANBUL (SABIHA GOKCEN)
IZMIR
KAHRAMANMARAS
KARS
MALATYA
MARDIN
MUS
ORDU - GIRESUN
SAMSUN
SANLIURFA
SIVAS
SIRNAK
TEKIRDAG (CORLU)
TRABZON
VAN
ADANA
ANTALYA
BALIKESIR (KOCASEYIT)
SIIRT
BODRUM
ISTANBUL (SABIHA GOKÇEN)
IZMIR
ANTALYA
ISTANBUL (ATATÜRK)
ISTANBUL (SABIHA GOKCEN)
D O M E S T I C D E S T I N AT I O N S
CIT Y
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ADANA
ADIYAMAN
AGRI
ANTALYA
ANTALYA (GAZIPASA)
BURSA
BALIKESIR (KOCASEYIT)
BATMAN
BINGOL
BODRUM
CANAKKALE
DALAMAN
DIYARBAKIR
ELAZIG
ERZINCAN
ERZURUM
GAZIANTEP
HAKKARI
HATAY
IGDIR
ISTANBUL (ATATÜRK)
ISTANBUL (SABIHA GOKCEN)
IZMIR
KAHRAMANMARAS
KARS
MALATYA
MARDIN
MUS
ORDU - GIRESUN
SAMSUN
SANLIURFA
SIIRT
SIVAS
SIRNAK
TEKIRDAG (CORLU)
TRABZON
VAN
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INTERN ATION A L DE STIN ATIONS
A IRLINE
COUNTRY
CIT Y
AIR BERLIN
GERMANY
NORTHERN
CYPRUS
COLOGNE
AFGHANISTAN
KABUL
ANADOLUJET
ARIANA AFGHAN
AIRLINES
GERMANY
ATLASJET
SAUDI ARABIA
AUSTRIAN AIRLINES
AZERBAIJAN AIRLINES
AUSTRIA
AZERBAIJAN
GERMANY
BORA JET
CORENDON AIRLINES
LUFTHANSA
LEBANON
NETHERLANDS
GERMANY
GERMANIA FLUG
GERMANY
GERMANWINGS
GERMANY
IRAN AIR
IRAQI AIRWAYS
MAHAN AIR
IRAN
IRAQ
IRAN
AUSTRIA
DENMARK
GERMANY
PEGASUS AIRLINES
IRAQ
NORTHERN
CYPRUS
SAUDI ARABIA
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QATAR AIRWAYS
QATAR
SAUDI ARABIAN
AIRLINES
SAUDI ARABIA
ERCAN
DUSSELDORF
FRANKFURT
MUNICH
JEDDAH
MEDINA
VIENNA
BAKU
COLOGNE
MUNICH
BEIRUT
AMSTERDAM
MUNICH
DORTMUND
DUSSELDORF
FRIEDRICHSCHAFEN
BERLIN
COLOGNE
DORTMUND
DUSSELDORF
HAMBURG
HANOVER
STUTTGART
TEHRAN
BAGHDAD
TEHRAN
VIENNA
COPENHAGEN
COLOGNE
DUSSELDORF
STUTTGART
ERBIL
ERCAN
JEDDAH
MEDINA
DOHA
JEDDAH
MEDINA
INTERN ATION A L DE STIN ATIONS
A IRLINE
COUNTRY
CIT Y
SCANDINAVIAN AIRLINES
DENMARK
SWEDEN
SUN EXPRESS
DEUTSCHLAND
GERMANY
TUI FLY
GERMANY
COPENHAGEN
STOCKHOLM
COLOGNE
DUSSELDORF
FRANKFURT
HANOVER
MUNICH
NURNBERG
STUTTGART
DUSSELDORF
SAARBRUECKEN
STUTTGART
VIENNA
COPENHAGEN
BERLIN
DUSSELDORF
FRANKFURT
HAMBURG
STUTTGART
AUSTRIA
DENMARK
GERMANY
TURKISH AIRLINES
RUSSIAN
FEDERATION
SAUDI ARABIA
TURKMENISTAN AIRLINES
ZAGROS JET
BORA JET
SWITZERLAND
RUSSIAN
FEDERATION
IRAQ
GERMANY
LEBANON
MOSCOW
JEDDAH
MEDINA
GENEVA
ASHKHABAD
ERBIL
COLOGNE
MUNICH
BEIRUT
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