Let Us Be Your Guide - Tufts Medical Center

You’ve been referred to Tufts Medical Center.
Let Us Be Your Guide
Welcome to Tufts
Medical Center
Now that you have been referred to Tufts
Medical Center, we’d like to say, welcome. We
realize that this may be a stressful or anxious
time for your family and want to reassure
you that at Tufts Medical Center, we promise
to make your time here as comfortable and
positive as possible.
To that end, we have created this patient guide
to better acquaint you with our facilities, our
philosophy and the caliber of care you will
receive when you come through our doors.
At Tufts Medical Center, our main goal is to
treat every patient and family member as we
would want our own families to be treated.
We believe that the best medicine should be
dispensed with the greatest compassion and
the highest quality. Patients deserve nothing
less. That’s our philosophy. That’s our opinion.
And that’s what guides our doctors, nurses,
researchers and staff every day.
A Little About Us:
Tufts Medical Center is a 415-bed academic medical
center and the principal teaching hospital for Tufts
University School of Medicine. On our Boston campus
you will find an adult hospital, a children’s hospital –
Floating Hospital for Children, and outpatient physician
offices as well as diagnostic and procedural services
to meet your health care needs. You will also find
our physicians in many more places than downtown
Boston. We have offices in suburban locations and we
partner with many community hospitals to ensure the
best health care is close and convenient for you.
Dedicated to Quality and Excellence
At Tufts Medical Center, we are focused on delivering
the highest quality of care to all our patients.
• The University HealthSystem
Consortium – the leading association for academic medical centers – has consistently ranked Tufts Medical
Center in the top quartile of major
academic medical centers in the
country; higher than many others
in Boston and New England.
• U.S. News and World Report
ranks many Tufts Medical Center
physicians in the top 1% of all
physicians nationally.
• Boston Magazine recognizes
Tufts Medical Center physicians in
45 different specialties in the
“Top Doctors” edition.
• For two years, Boston Business
Journal readers named Tufts
Medical Center as a top health care
brand in the region – one year in
1st place and another in 2nd.
Scheduling An Appointment With One Of Our Specialists
Booking an Appointment
Once You Are Here
Most likely, your primary care physician has
referred you to one of our specialists. If he or she
has not done so, then please visit our website at
www.tuftsmedicalcenter.org and go to our “Find
a Physician” page to find a specialist.
Included in this brochure is a map of our buildings
to help you find your way. When you arrive you can
go directly to the clinic where your appointment is
scheduled. If you need directions to the clinic, please
visit one of our Information Ambassador desks. Our
information ambassadors are here to help you get
around the hospital as easily as possible.
Updating Personal Information
If you are a returning patient and need to make
a change to your registration information, like a
change of address, insurance information, or
primary care physician, please call our
registration center directly at 617-636-0084.
Preparation
Our Information Ambassador desks are located at:
• Tufts Medical Center Atrium (main lobby)
• South Building, First Floor
• Biewend Building, First Floor (260 Tremont Street)
• Floating Hospital Plaza Level (main lobby)
Some tests or procedures may require you to
fast, eat or avoid specific foods prior to your
appointment in order to get the best possible
test results or ensure patient safety. Please
check with the clinic and medical staff about
whether you will have any specific physical or
food-related limitations prior to your visit.
You can also get to know some of our specialists by visiting www.tuftsmedicalcenter.tv
Telephone Directory
What to Bring
When you arrive at Tufts Medical Center, please make sure to bring the
following:
• The name, address and phone number of the physician who referred you to Tufts Medical Center
• The name, address and phone number of your primary care physician
• Insurance information, including ID cards, forms and policy numbers
• Photo ID (if applicable)
• Appropriate HMO referral authorization forms and/or policy numbers
• Medical records, including x-rays, lab reports and any written
medical history
• A list of any medications you are taking, including dosages
• A list of any allergies to medications
• Your own questions to discuss during your visit
Insurance
Tufts Medical Center accepts most major insurance plans. Please
contact your individual health plan/insurance company prior to your
appointment if you have any questions about what they may or may
not cover.
Here are some helpful phone
numbers you may need when
visiting Tufts Medical Center for
your appointment. When you are
calling from inside the Medical
Center just dial 6 and the last
four digits of the number.
Admitting Department
617-636-6000
Financial Coordination
617-636-6013
Information Desk, Atrium
617-636-6033
Interpreter Services
617-636-5547
Medical Records
617-636-6300
Parking Office
617-636-5580
Pharmacy
617-636-5787
Social Work Services
617-636-5136
Volunteer Services
617-636-1377
Stuart Street
Patient & Family
Resources
Places to Eat
We have several options for you
and your family.
BIEWEND
260 Tremont
?
• Dunkin’ Donuts Proger 1
• Plaza Cafe
Floating Hospital, Plaza Level
On-site Pharmacy to Serve You
Tufts Medical Center and Floating
Hospital for Children have a
conveniently located pharmacy
on the 3rd floor Atrium to fill your
prescriptions rapidly before you
go home. No need to worry about
stopping by a drugstore and
complicating your travels home,
just have our pharmacy take care
of it before you leave. We accept all
major insurance plans. The Atrium
3 Pharmacy is open Monday –
Friday from 9 a.m. to 6 p.m.
Citi Performing
Arts Center/
Wang Theatre
GARAGE
ELEVATORS
3rd FLOOR CORRIDOR
GARAGE
STAIRS
755 Washingto
TREMONT
STREET
GARAGE
274 Tremont
GARAGE
ENTRY
?
FLOATING
HOSPITAL
P
YMCA
To Mass Pike
• Chop’d ‘n’ Top’d
Atrium 3
Tremont Street
• Fresh Life Café
Atrium 1
WHEELCHAIR ACCESSIBLE:
Take the garage elevator to the
Floating Plaza level. Enter the
building and follow the hallway
left to the Floating elevators.
Go up two floors to the Floating
3rd floor corridor to get to all
other points in the hospital.
MAP NOT TO SCALE
Oak Street
CHINATOWN
Kneeland Street
Washing
ton Stre
et
711
Washington
750
Washington
PROGER
ELEVATORS
on
D
St. James Chu
rch
4th
Sackler
Harv
ard S
PROGER
?
35 KNEELAN
BR
3rd
3rd FLOOR CORRIDOR
MRI/PET
IDGE
10th
Harrison Ave
HNRC
TUPPER
15
Kneeland
Msgr She
a Rd
7th
Tufts
University
Dental
School
To Route 93
and Mas
To 75 Kneela s Pike
nd Street
treet
ZISKIND
From 2nd floor up, floor numbers shift up one
between Proger & the Pratt-Ziskind-Farnsworth
bldgs., (ex. Proger 3 becomes Pratt 4).
FARNSWORTH
171 Harrison
PRA
TT
FLOATING
ELEVATORS
3rd FLOOR CORRIDOR
NORTH
E
et St
37
Bennet
?
reet
HOLMES
49 Bennet
REHABILITATION
830 Washington
185 Harrison
AMBULANCE
BAY
VALET
PARKING
SOUTH
ELEVATORS
SOUTH
860
Washington
Nassau Stre
et
MAP KEY
Ash Street
Washington Street
BOSTON
DISPENSARY
Benn
CENTER
BLDG
3rd FLOOR CORRIDOR
EMERGENCY
WALK-IN
ENTRY
800 Washington
Hotel
ATRIUM
ATRIUM
ELEVATORS
Jaharis
ENTRY
Harrison Ave
?
T MAIN
Elevator
Wheelchair
accessible
harmacy,
P
Food, ATM on
3rd floor
Restrooms
T MBTA Stop
ATM
E Emergency
Gift Shop
Information
EXAMPLES:
Coffee Shop
Restaurant
?
Information
Desk on Plaza
Level
Directions & Parking Information
Tufts Medical Center and Floating Hospital for Children are conveniently
located in downtown Boston, next to Chinatown and the Theater District and
within walking distance of Boston Common, Downtown Crossing and many
hotels and restaurants.
The main entrance to Tufts Medical Center for patients and visitors is
located at 800 Washington Street. This entrance has connections to all other
inpatient and outpatient buildings. Emergency services for adult as well as
pediatric patients are located at the North Building, 830 Washington Street.
The entrance to Floating Hospital for Children is just across the street at 755
Washington Street.
RE
ET
Parking is available in the Medical Center’s garage at 274 Tremont Street, next
to the Citi Performing Arts Center (formerly the Wang Center). All patients
with an appointment will be accommodated. Parking tickets can be validated
for reduced parking rates.
RY
To Logan
International
Airport
RT
E
STRE
ET
RA
TREMONT STREET
DOWNTOWN
CROSSING
CE
BOSTON
COMMON
MER
LA
SUM
T
NT
BE
AC
ON
ST
93
T
ON
ST
YL
BO
T
SOUTH
STATION
ET
RE
ST
T
AR
CH
S
LE
KNEELAND STREET
ON
GT
ET
RE
ST
T
TREE
OAK S
MAS
Y
RTER
RAL A
CENT
HARRISON AVE
NUE
WASHINGTON ST.
STRE
TREMONT
ET
ET
LIN
AR
90
T
RNPIK
S TU
E
RE
ST
EET
T STR
TUAR
S
If You Are Using A GPS,
Here Is Our Address:
274 Tremont Street*
Boston, MA 02111
93
MASS TURNPIKE
*This will bring you to the parking garage entrance.
90
Patient Valet Parking
Service
Patient Valet Parking Service
is available weekdays from
6 a.m. to 7 p.m. between the
Medical Center’s North and
South Buildings, at 830-860
Washington Street.
Call 617-636-8970 for
additional information.
How To Get Here: By Car
• From the North (I-93 SOUTHBOUND)
Take Exit 20A (South Station) onto Purchase Street. Continue along Purchase Street (this becomes Surface Artery.)
from
New Hampshire 93
from
128
Western MA
from
95 New Hampshire
and Maine
95
2
Turn right onto Kneeland Street. Go straight several blocks.
Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center.
• From the South (I-93 NORTHBOUND)
Take Exit 20 (Exit 20 is a two lane ramp
for I-90 East & West, and South Station.)
Stay left, following South Station/
Chinatown signs.
Turn left on Kneeland Street. Go straight for several blocks.
1
Logan
International
Airport
TUFTS
MEDICAL
CENTER
from
New York
90
Boston Harbor
95
93
128
from
Providence, RI 95
from
24 from
3 Cape Cod
New Bedford, MA
Turn left onto Tremont Street.
The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center.
• From the West (I-90 MASS TURNPIKE)
Take Exit 24A (South Station exit).
Turn left onto Kneeland Street. Go straight for several blocks.
Turn left onto Tremont Street. The Tufts Medical Center Garage is on your left, just past the Citi Performing Arts Center.
How To Get Here: Public Transportation
Tufts Medical Center MBTA stop on the Orange Line is directly across from the main entrance to the hospital
at 800 Washington Street. This entrance has connections to all other inpatient and outpatient buildings. If you
are going to Floating Hospital for Children, the MBTA stop is on the same side of the street with the main
entrance of the hospital at 755 Washington Street. Other nearby MBTA stops are “Downtown Crossing” on
the Red and Orange Lines and “Boylston” on the Green Line.
The Medical Center is a 15-minute cab ride from Logan Airport, within walking distance of South Station
and convenient to bus lines 3, 11, 43, 55 and the Silver Line.
After Your Visit
Tufts Medical Center values working
together with your physician to develop a
treatment plan that is specific to your needs.
We are committed to coordinating care with
your entire provider team in order to deliver
the very best health care possible for you
and your family.
How did we do?
Have a compliment or concern about
your visit? Please let our Office of Patient
Experience know at 617-636-9590. We want
to thank those who delivered exceptional
care to you and learn from experiences
where we did not meet your expectations.
Appointment Information
Physician
Date
Time
Place
Tufts Medical Center
800 Washington Street, Boston, MA 02111
617-636-5000
www.tuftsmedicalcenter.org