Hoernis Auto Body Celebrates 50th Anniversary in Belleville

Transcription

VOLUME 19, NUMBER 5
http://www.aasp-mo.org/
“Your Partner In Success”
NOVEMBER-DECEMBER, 2014
http://www.facebook.com/AASPMissouri
Hoernis Auto Body Celebrates Sell Your Business for the
50th Anniversary in Belleville Highest Possible Price –
From Belleville News - Democrat
Congratulations to Russ, Steve and Staff!
Two generations of the Hoernis family have served Belleville consumers for the past 50 years. The second generation is lead by founder Jim Hoernis’ son Steve, who recently
invited business writer Will Buss to his shop to talk about
his family’s five decades in business:
Q: How long have you been in the business?
A: “I grew up around the business because my dad
started it when I as 2. He started in 1964, and I came in
about 22 years ago. My brother Russ, has been here for 30
years, and my sister Debbie, has been here for 22 years.
So right now, three siblings are operating the shop. When
my dad started, he had two brothers and a cousin, and it
grew form there.”
Q: Have you always been in Belleville?
A: “We started on 3rd Street, right by the county jail. We
were there until 2000 and moved here. That was a pretty
big milestone. When we moved here, we went for about
9,000 to 14,000 square feet. We were able to process cars
much better in this building because it was more designed
to be a body shop than our old shop.”
Q: What changes have you witnessed and adjustment
have you made in your time in this business?
A: “The proliferation of the information age has changed
many things. In the old days, my dad would keep track to
see how much it cost to fix a car and give the bill to the
insurance company and that was it. With information technology, everyone is on a computer, so keeping up with that
and how to communicate with the insurance company and
customers is a challenge. Everything used to be done out
of a book. That changed to microfiche and that changed
to computers and now it’s the web. The designs over the
years have changed dramatically over the past 20 years.
One of the biggest changes is what was called the unibody.
Older cars had a traditional frame like a ladder-steel frame
on the bottom of the car. In the ‘80s, they came up with
a unibody design, meaning cars were all welded together
as one unit. In those times the shops were not prepared to
fix them. They didn’t have the equipment to fix them. Our
Install Value Drivers
By Laura Boedges, RICP
Rogers & Company, A Wealth Management Firm, Inc.
& AASP-Missouri Associate Member
Recently, while preparing for the Excel Trade Show
& Training Conference, I spoke with ABRA to determine
what they look for in a business they are thinking about
buying. My contact mentioned two critical things…before
he clammed up. First, the business should be doing business with insurance companies. They are not interested
in private pay businesses. Secondly, if the business is an
MSO, they like it. The customer base and the revenue are
already there. If this fits your business, rejoice – you can
always sell to a consolidator! If not, fear not. There are
other options.
If you’re at that age, thinking about how to exit the
business, and wondering how on earth you are ever going
to retire and have some fun, read on!
There is much to consider today, at the time you retire,
and post-retirement regarding your financial future. The
possibility that you may live for perhaps 30 years – yes that’s
three zero - years in retirement creates the real possibility
that you may run out of money. Where do you start? You
start where you are…in your current business.
(Continued on page 12)
Congratulations to Safe Way Tire & Auto
Awarded Retail Employer of the Year
Dennis Budde and
Jay Moore, owners
of Safe Way Tire
& Auto were recently awarded the
St. Charles City “Retail Employer of the
Year.”
Congratulations
to everyone at Safe
Way Tire & Auto!
(Continued on page 2)
“Investing in improving yourself always yields a profit”
Page 2 – AASP-MO AUTOMOTIVATION – November-December, 2014
Published each month by
AASP-MO
P.O. Box 609
St. Charles, MO 63302
800-288-3683
E-Mail: [email protected]
Website: www.aasp-mo.org
(636) 949-5990
FAX: (636) 949-5998
Executive Director
RON REILING, AAM...........(636) 949-5990 or (800) 288-3683
Association Attorney – Mary E. Buettner (618) 939-6439
Missouri State Officers
State President.............MIKE MOEHLENKAMP (314) 831-5843
State Vice President................ TOM BARROWS (573) 335-1905
State Secretary......................DIANE PROKOPF (618) 537-4370
State Treasurer.......................JOANNA FOREE (636) 225-8500
Past President..................... GREG BARTNETT (636) 296-7801
Special Advisor...................PAUL STOCK, AAM (618) 233-6119
Chapter Presidents
St. Louis.......................MIKE MOEHLENKAMP (314) 831-5843
Gateway Collision................ JON PARMENTIER (636) 639-6724
St. Charles....................................................................... OPEN
Southeast MO......................... TOM BARROWS (573) 335-1905
Illini/Metro East.................... JOHN BAUMANN (618) 233-6119
Illinois Collision.......................... KEN KOHNEN (618) 452-7165
AASP National – 651-265-7853; Fax 651-290-2266
AASP-MO MISSION STATEMENT
AASP-Missouri is committed to improving the automotive service
industry through image building and ongoing training. In carrying out
its mission, AASP-Missouri will continue to strengthen chapter support, to remain politically active, and continue to increase and enhance
membership. The board and all association members are committed to
the goals of building a stronger and more recognizable state association.
OUR GOALS
IMAGE - The board and all association members will strive to raise
the level of awareness of the ability and dedication of the automotive
service professional.
TRAINING - The state association will lead the way in providing
opportunities for continued technical education and development of
management and leadership skills.
CHAPTER SUPPORT - The state association will strive to create an
atmosphere of support and exchange that promotes strong chapter participation and success.
POLITICS - The state association will investigate lobbying opportunities and promote communication with political leaders and bodies at the
national and state levels to establish a recognized voice and to preserve
and enhance the future of our industry.
MEMBERSHIP - The board, the executive director and all state members
will look for new ways to recognize and reach out to new members, in
addition to strengthening communication with current members Our
goal is to give all members the desire to be active and contributing
participants in the state association.
–THE AASP-MISSOURI BOARD
Hoernis
(Continued from page one)
shop was one of the first in the area to have equipment to
fix unibody cars. This was back in the ‘80s. We had other
shops contract with us. Everybody has that equipment now.
More recently, in the last 10 years, cars have become more
sophisticated with a lot electronics; crash avoidance systems;
different lighter, and more difficult to repair, material. The
high-strength steels are thinner and more difficult to repair.
There is a lot of electronics and a lot of computerized stuff.”
Q: How have you kept up with these changes?
A: “That’s a great question. I call it a second agenda.
A lot of guys get stuck in the trenches, so to speak, in the
day-to-day business and don’t see what’s going on in the
industry, instead of trying to stay involved with the industry
and seeing what the new trends are to keep up. Our motto
used to be ‘Today’s technology with old-fashioned service.’
It’s how we’ve kept up. We try to keep up with technology
and we’re proud of our personal service. We’ve changed
that because the market has changed and we’re more into
consumer awareness now. Now it’s ‘Your vehicle, your
choice, your body shop.’ Folks these days, when they have
an accident, they don’t know their rights as they should.
They usually ask their insurance company what to do. If
they knew ahead of time, they could make it much easier
ahead of time. Know where you want to go before the accident happens to get your car repaired.”
Q: Were you planning to go into the family business?
A: “Absolutely not. My brother stayed here out of high
school, and I left, went in the Navy and went to business
school, but then rejoined the business after that. After I went
into business school and saw opportunities of what could
be done to the family business, I decided to come back.”
Q: What made you decide that?
A: “I earned a business degree and I was in optics at the
time in the Navy. My brother was talking about the challenges
he was facing at that time I decided after I graduated that
I would come back here.”
Q: Is there a third generation working in the business?
A: “Russ, Debbie and I are in our 50s and we don’t have
any sons or daughters who are going into the business. We
look forward to staying abreast of what is in the industry
and consumer awareness to continue and hopefully train
some of our guys here to step into our shoes later in our
careers.”
Q: What have you enjoyed most about your work?
A: “We are so proud to be in this community for so long,
and we thank all of the loyal customers and vendors who
have made us successful. We’re here for them and we are
thankful that we have thrived in this community.”
November-December, 2014 – AASP-MO AUTOMOTIVATION – Page 3
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Automotive Technology, Inc.
544 Mae Court, Fenton, MO 63026
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UPCOMING MEETING & CLINIC NOTICES
ST. LOUIS & ST. CHARLES
January 21, 2015
ILLINOIS METRO MECHANICAL
November, 2014, 6:30 PM
Ponderosa, 5 East Port Plaza, Collinsville, IL
A meeting to plan for 2015. (Any ideas please
let Ron know)For information, contact Mike
Moehlenkamp at 314-831-5843. Usually meets
quarterly on the 3rd Wednesday of the month.
To Be Announced. For more information, contact Paul Stock 618-233-6119. Usually meets
bi-monthly on the 4th Tuesday of the month.
GATEWAY COLLISION
SOUTHEAST MISSOURI
November 12, 2014 - 7:30AM
at Sybergs at Dorsett & 270
November 27, 2014
No Meeting - Happy Thanksgiving
Sponsored by Automotive Technology, Inc.
Followed by a Round Table discussion RSVP to
Debra at ATI 636-343-8101. Usually meets bimonthly on the 2nd Wednesday of the month.
Usually meets on the 4th Thursday of the month
at Cape Girardeau Career and Technology Center ( CGCTC ). For more info call Tom Barrows
at 573-335-1905.
Welcome New Member
Chippewa Tire – Dina Owens Gaines
4305 Chippewa, St. Louis, MO 63116
www.chippewatire.stl.net
314-772-7155
Greetings AASP-Missouri Members,
Introducing your newest AASP-National,
Members Only Benefit:
United Fire Group is AASP- National’s newest
partnership. United Fire Group is the endorsed
insurance carrier by AASP- National . They are
going to provide you with an opportunity to
save money on your insurance. This program
has been rolled out for AASP members in
other affiliate states, and I understand that the
protection and savings have been regarded as
outstanding. Your savings under this program
may far exceed the cost of your AASP-Missouri
membership dues. Again this is a member only
benefit.
A United Fire Group agent will be contacting
you in the near future to discuss this exciting opportunity to benefit from your association with
AASP in your business insurance needs. Alternatively, you can go to www.unitedfiregroup.
com to be put in touch with an agent in your
community. United Fire is rated A by AM Best.
ILLINOIS METRO COLLISION
Tuesday, November 11, 2014, 6:30 PM
Boogies, 2082 Vadalabene Drive,
Maryville, 618-234-6538
RSVP to Russ [email protected] Usually meets bi-monthly the 2nd Tuesday of the
month
AASP
National
Update
THIS MONTH IN CONGRESS
NHTSA Activates Free Online Search
Tool for Recalled Vehicles
National Highway Traffic Safety Administration (NHTSA)
unveiled a new vehicle identification number (VIN) search
tool for recall information, which is now available for use on
the agency’s www.safecar.org website. Also effective on
Aug. 20, new car manufacturers are required by NHTSA
to provide VIN search tools on their own websites. NHTSA
simply pools the data from the manufacturers and provides
a one-stop-shop for consumers curious about the safety
of their specific vehicle.
According to NHTSA’s statement, “Determining whether
there is a recall that consumers need to take action on is
easy. After entering the VIN number into the field, results will
appear if the consumer has an open recall on their vehicle,
and if there are none, owners will see ‘No Open Recalls.’”
This tool is part of NHTSA’s overall campaign to provide
consumers with as much information as possible when it
comes to the safety of their vehicle.
The new tool is available on www.safercar.gov/vinlookup. Back...
24), R-416A (also known as HCFC Blend Beta or FRIGC
FR12), R-406A, R-414A (also known as HCFC Blend Xi or
GHG-X4), R-414B (also known as HCFC Blend Omicron),
HCFC Blend Delta (also known as Free Zone), Freeze
12, GHG-X5 and HCFC Blend Lambda (also known as
GHG-HP).
It is important to note that the proposal does not impact
refrigerants used to service vehicles currently on the road.
Therefore, shops and do-it-yourselfers will continue to be
able to service their current vehicles with 134. Comments on the proposal will be accepted by EPA until
Oct. 6, 2014 and a public hearing is scheduled for Aug.
27, 2014 in Washington, D.C. A copy of the proposal with
details regarding the public hearing can be found here. DOT Releases Advance Notice on
Proposed Rulemaking for Vehicle to Vehicle
Communications U.S. Department of Transportation’s (DOT) safety
arm, the National Highway Traffic Safety Administration
(NHTSA), released the final report on the Safety Pilot
Model Deployment that studied Vehicle-to-Vehicle (V2V)
and Vehicle-to-Infrastructure (V2I) technologies in Ann
Arbor, Mich. Along with that report, NHTSA also released
an advance notice of proposed rulemaking (ANPRM) that
will serve as the initial blueprint for the development of a
(Continued)
EPA Announces Public Workshop for
Proposal to End Use of 134a in New Motor
Vehicles and Consumer Products The U.S. Environmental Protection Agency (EPA)
published in the Federal Register on Aug. 6 a proposed
rule that, if finalized, would prohibit the use of 134a as a
refrigerant in new motor vehicles beginning in model year
2021. Further, beginning in 2016, EPA is proposing to no
Straighten Repair and Refinish longer permit the use of 134a as an aerosol in consumer
products some of which are automotive products.
Up to 19” 50.00 STRAIGHTEN
Up to 17” 100.00 Pointing to the high global warming potential (GWP) of
134a, the agency is seeking to list the substance
as
an
Up
to
19”
150.00
7”-‐ 19” 110.00 unacceptable substitute for an ozone depleting substance
20” and up quote
(ODS) under the Significant New Alternatives Policy (SNAP). 20” and up quote 20” and up quote Under SNAP, EPA reviews alternatives to ODS to find
REPAIR AND REFINISH
Straighten health
and
Repair and Refinish substitutes that pose less overall
risk to human
Straighten Repa
Up
to 17” 100.00
the environment.
17”19”
110.00
For motor
listing
three alternative
vehicles,
Up EPA
to 1is9” 50.00 re U
p Utp 17” 100.00 o t1o 9” 50.00 Up t
frigerants that could be used for new vehicles, including
20” and up quote
1234yf, R-744 and 152a, that were determined to have a
then
134a.
For
consumer
aerosols,
there
are
1 7”-‐ lower GWP
1 9” 1 10.00 17”-‐
three alternatives with lower GWPs that meet other environmental regulatory
requirements,
20” and up qincluding
uote HFC-152a,
2 0” 20” and up quote and up quote 20” HFO-1234ze(E) and CO2. In addition to 134a, EPA is proposing to list the following
refrigerant blends as unacceptable in new motor vehicles
year 2017: R-426A (also known as RS- beginning in model
Now
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ffering Whee
Now Offering Pick-‐up & Delivery
(314)972-‐9700 Now Offering
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“Be One-Bring One”
“Your Partners In Success”
AASP-Missouri 2014/2015 Membership Drive
Our “Be One‐Bring One” 2014/2015 Membership Drive will begin October 1st and ends March 1st. It really is as simple as it sounds, be a member and bring a new member. If every member will do this, we can double our membership in just a few months. The more members we have, the more we can accomplish, especially with our lobbying efforts in Jefferson City. The AASP‐Missouri State Board of Directors has voted to have dues remain at the same level that they have been at since 2009. As you know, every year expenses continue to rise for the association, just like they do in your business. In order to maintain the current dues structure, we need to recruit new members and we need your help to find them. What about “that” shop down the street? You know‐‐the one you drive by every day. They may just need to be nudged a bit to attend an event where they can network and learn from like‐minded professionals. The better educated all shops are, the better off our industry will be. By helping to bring that shop up a notch, it can benefit all of us. Here is how it works: For every new member that you recruit, you will be entered into a drawing for Two FREE registrations to the 2015 ‐ 34thAnnual EXCEL Trade Show & Training Conference. This is a $600.00 value. In addition, the “Top Recruiter” will be recognized at the Awards during the EXCEL Conference. So, just contact Executive Director, Ron Reiling at 636‐949‐5990 or [email protected] with your lead. Ron will then follow up and when they become a member, you are in the drawing! Basically, all you have to do is talk to the prospective member, let them know why you belong and let them know Ron will be contacting them. In addition, when they join, each new member will be entered in a separate new member drawing for Two FREE registrations to the 2015 ‐ 34thAnnual EXCEL Trade Show & Training Conference. “No One Shop Knows As Much As All Of Us Working Together”
Contact Ron with any questions that you may have. We also have recruiting material available at your request.
national regulation on V2V and V2I technologies.
The ANPRM is the first real opportunity for auto care
industry organizations developing technologies and applications to weigh in on what a future regulation should and
should not do. Specifically, NHTSA asks for comments on
whether they have the legal authority to regulate aftermarket
devices that might help vehicles communicate with each
other and with infrastructure receivers. Additionally, they
want to know about any technical or performance standards
that should go along with these devices or applications.
NHTSA has provided a 60-day comment period for the
report, but the public can petition for an extension of the
comment period if necessary. We encourage all auto care
industry organizations to review the report and anyone
creating or considering developing V2V or V2I technologies to comment.
To read the full report, along with the ANPRM, and find instructions on how to comment, please visit http://www.regulations.gov/#!documentDetail;D=NHTSA-2014-0022-0001.
If you would like additional information on the safety
pilot or ongoing Intelligent Transportation Systems initiatives at the DOT, please contact Sheila Andrews at sheila.
[email protected]. Back...
* * * * *
“If you’re holding the football you’re going to
get tackled”
SADIE ROBERTSON
Commerce Finds Dumping and Subsidization
of Imports of 134a from China
The U.S. Commerce Department has found that imports
of 134a from China were sold in the U.S. at less than fair
value (i.e., “dumped”) and are subject to countervailable
government subsidies. Commerce assigned a final dumping
margin of 280.67 percent for all Chinese producers and
exporters, and subsidy margins ranging from 1.87 percent
to 22.75 percent. Commerce also determined that there
had been massive imports of subject merchandise over a
relatively short period of time before the imposition of duties, and will instruct U.S. Customs and Border Protection
to impose provisional measures retroactively on subject
entries up to 90 days prior to Commerce’s preliminary
determinations.
The International Trade Commission’s (ITC) final injury
determination is expected on or about Nov. 28. If the ITC
determines that imports of the chemical materially injure,
or threaten material injury to, the U.S. domestic industry,
Commerce will issue antidumping and countervailing duty
orders using the tariff levels listed above as “cash deposit”
rates. If it finds otherwise, the investigations will be terminated and any cash deposits collected will be refunded.
A dumping/subsidy investigation is a very complicated
administrative legal proceeding. If dumping and subsidy
orders are issued, they will be reviewed annually to determine the actual rate of dumping/subsidization, which can
be higher or lower than the cash deposit rates.
Eleven+ Theatre Skills for Customer Service
By Nancy Friedman, Keynote Speaker
Customer Service Expert and President of
Telephone Doctor Customer Service
What type of theatre experience have you ever had?
Why do I ask you that question?
Because if you have ever been on stage in a play, part of
a band, chorus, dance group, stage manager, grip, sound,
prompter, make up, lighting, director, or any form of theatre
where the audience and other co-workers are depending on
you, then you probably already know the answer to why I
ask. And you probably have a great background for customer
service! I have a professional theatre background and it has
helped my career thrive immensely in the customer service
arena. Now, it doesn’t mean if you don’t have a theatre
background you won’t be good in customer service, it just
means you’ll understand the mentality of customer service
faster, and perhaps better.
Theatre 101, as I call it, is a perfect pre-curser to being
in customer service. It prepares you in the best way for all
these topics and many more. I fibbed, there are more than
11 skills. That’s a good thing though. Here they are.
* Interacting with others
* Being on time
* Knowing priorities
You’ve built a reputation for delivering
personalized service.
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* Learning how to say something even when you forget
your lines
* Knowing how to have a phony smile even when you
don’t want to
* Understanding your problems are just that: your
problems
* Learning to work well with others, even if you don’t
like them
* Understanding how it all ‘comes’ together
* Helping others when they forget or don’t know what
to say
* Learning the “show must go on” mentality
* Learning how to read a script without sounding like it
* Knowing the applause is for everyone
* No complaining!
* Keeping your lines sounding fresh no matter how many
times you’ve said them
* Getting it right “the first time”
* Practice, practice and more practice
* Learning to go with the flow
Here’s a real life example of
“The Show Must Go On” skill:
On the day of one of our Saturday performances (we
did a matinee and evening show) I got a bee sting on my
foot. It swelled up and I couldn’t put my shoe on that foot.
I had a show to do at 2 PM. What to do? What to do?
Sure, I could go barefoot, but that might ruin the show for
the others. And certainly for the audience. Theatre minds
do not want to do that. So the theatre mind in me said,
“Figure it out, Nancy. Do something. You need to be at the
theatre in 1 hour and 45 minutes.” Theatre minds are not
necessarily logical minds. However, we are spontaneous.
We are quick thinkers. We know something has to be done
and we figure out how. My husband has a bigger foot than
I do so that was not going to look very good if I wore his
shoes. (Didn’t go with my outfit anyway.)
What to do? What to do?
I believe I did what most fellow actors would do. I thought
of something. The stinger of the bee was removed. I took
two aspirins and took my own shoes for the show with me
to the theatre. I got to the theatre in time for the 30 minute
call and told the stage manager (theatre translation: The
Boss) what happened. “However,” I said, “I’ll be ok. It feels
a little bit better and I can squeeze into the shoe.”
So that’s what I did. I squeezed into the shoe and the
show went on. The performance was great. The audience
never knew anything was wrong.
Was I in pain? Yes. However, I knew I had a job to do.
(Continued)
AASP partners with
Dorman Products to Benefit
Members
AASP has partnered with Dorman Products to develop an
exclusive offering. As an AASP member, you are eligible to
receive the following benefits:
“Dorman has
always taken the
time to listen to us
when developing
their product line.
The result is a
quality part with
everything needed
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job.”
Dave Duchesne
Warren’s Auto repair
Monroe, LA
“Dorman has
provided our shop
with many money
saving solutions at
a fraction of what
the dealer would
charge.”
Dan Dempster
Dempster’s Quality
Auto Care
Hatboro, PA
Product Reimbursement
 New to the Aftermarket qualified ideas are eligible for compensation
 If you come across a part not available in the aftermarket (Dealer Only),
contact us at the number below. A qualified part is failure prone and
exclusively available from the OE Dealer
 Benefits the service dealer and the automotive aftermarket
 Shipping and receiving are handled by Dorman
Service Dealer Guide
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AASP Branded Service Dealer guides
Inform service dealers about New to the Aftermarket
Provide options for technicians to use re-engineered money saving kits
For additional information, visit our website, www.dormanproducts.com or
call 800-868-5777 ext. 5329
Dedicated Tech Line
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Toll Free 1-800 number dedicated for AASP members
800-868-5777 ext. 5330
Assist with installation and specifications
Also can assist with non-Dorman related calls
Try-On Program
 This program ensures quality products and complete kits
 We offer new parts and pay for all the labor associated with installation
 Great way to become more involved with our R&D team
For more information on this program, please call Lester Kovacs 800-868-5777 ext. 5329
From Representative Ron Hicks:
Legislative
Update
from
Jefferson
City
2014 Session Ended May 30, 2014
No news is good news. Session ended well. We continue
to work on streamlining the process to obtain a title for
abandoned vehicles. Also MODNR is taking bids for
equipment and managing the Emissions Program.
The scrap tire fee extension passed
in both SB 664 and SB 642 and has
been signed by the governor! The fee
is now set to expire on January 1, 2020.
AUTO PARTS
We Deliver
VALUE
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Box Top Awards
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Technical Training
Video Training Library
Business Management Training
Over 200 Stores in Missouri and Illinois
Call 800-492-PART
for the Location Nearest You
YOU’LL FIND IT AT CARQUEST
It has been some time since my last Capitol Report. It has
been a very busy summer and a very busy veto session for the
legislature. The House and the Senate met late into the night on
September 10 to complete their work and override many items
the Governor had vetoed. These were issues the legislature felt
should be dealt with for the good of the state and not be used
as fiscal weapons by the Governor.
We overrode line item vetoes in the budget concerning
physical exams for abused children, Meals on Wheels for seniors,
assistance to victims of sexual assault, reading programs for
failing school districts, math and science tutoring in St. Louis
City schools, aid to sheltered workshops, children with autism,
brain injury victims, Alzheimer’s and asthma sufferers.
Some of the individual bills that were passed over the veto
were the following:
HB 1132 - Changes the laws regarding a tax credit for contributions to a maternity home, pregnancy resource center, or
a food pantry.
HB 1307 - Changes the minimum waiting period before a
woman can have an abortion from 24 hours to 72 hours
SB 523 - Prohibits school districts from requiring a student
to use an identification device that uses radio frequency identification technology to transmit certain information
SB 593 - Modifies provisions relating to nonpartisan elections
SB 656 - Modifies the live fire exercise and testing requirements to obtain a concealed carry permit
SB 727 - Creates a sales and use tax exemption for farm
products sold at a farmers’ market
SB 731 - Modifies provisions relating to nuisance ordinances
and actions.
SB 829 - Modifies provisions relating to burden of proof in
tax liability cases with the Department of Revenue
SB 841 - Modifies provisions relating to alternative nicotine
or vapor products (e-cigarettes)
SB 866 - Preempts local laws that would modify current law
governing the manner in which traditional installment loan
lenders are allowed to make loans
Theatre Skills (CONTINUED)
I wasn’t going to let the other actors down and I certainly
wouldn’t let the audience down. In essence they were all
my customers. They were depending on me.
QUESTION: If you got a bee sting on your foot, would
you go to work? Would you be able to talk with customers and not let that affect you? Would you complain about
it, talk about it until others were sick of hearing about it?
The theatre mind is one that thinks of the audience before
themselves. In reality it’s the same with your customers.
Think of them before you. Remember, customer service
is the ‘stage.’ The customers are your ‘audience.’ Make
yourself a STAR.
###
Nancy Friedman , president of Telephone Doctor Customer Service
Training, is a featured keynote speaker and subject matter expert on
customer service and communications skills at franchise, association and
corporate meetings.
“Your Partner In Success”
Benefits of AASP-Missouri Membership AASP-Missouri is committed to improving the automotive service
industry through image building and ongoing training and
education. In carrying out its mission, AASP-Missouri will
continue to strengthen member support, to remain politically
active, and continue to increase and enhance membership. The
State Board of Directors and all association members are
committed to the goals of building a stronger and more recognizable state association.
•
•
•
•
Continuing Education: Through AASP-‐Missouri, you have opportunities in management, technical and collision classes and seminars. The opportunities to learn new business techniques, technical information and procedures that will help guarantee your customers the most informed qualified services and products available. Networking: If it’s not what you know, but who you know, then AASP-‐Missouri is the place to be. Here you will find hundreds of like-‐minded independent shop owners gathered, you’ll undoubtedly find a wellspring of knowledge, experience, and collective strength wrapped together with camaraderie. No one shop knows as much as all of us working together. The Latest Industry Information: With our own Missouri State Registered Lobbyist on staff AASP-‐Missouri provides you with industry and legislative information that affects your business. Through AASP-‐Missouri’s activity on the Missouri State I/M program, Secondary & Post-‐Secondary Educational Advisory Boards, STAG, I-‐CAR, tech schools and other legislative advisory committees allows us the ability to be proactive and voice your opinions. This provides an equal advantage to all members that you just can’t get on your own. Someone is working for you while you run your business. We have your back and will keep you informed of all moving issues. Exclusive Discounts: AASP-‐Missouri offers “Member Only” discounts on training, the annual EXCEL Trade Show & Training Conference registration, Health & Business insurance programs, credit card and check processing and more. These discounts and programs save you MONEY. For example; the Heartland Payment Systems provides free equipment valued at several hundred dollars. With these benefits and more, your AASP-‐Missouri membership is more than an opportunity. It’s just good business and an excellent investment in your future. Please visit our website: www.aasp-mo.org or contact our Executive Director Ron Reiling,
Email @ [email protected] or call the office @ 636-949-5990 for more information
Value Drivers
(Continued from page one)
Look at your business as it exists
today:
• Is it saleable? Is there a market
for it?
• Do you have it in sale condition
or does it need to be staged (decluttered, painted and decorated)
like your home before the sale sign
goes in the yard?
• Do your customers enjoy a clean
bathroom and a good cup of coffee
or are they wandering around
outside to avoid the smell of a wet
dirty mop?
• Are your customers happy,
returning to you and giving you
referrals? Or are you constantly
having to replace your business?
• Are your books in order or has
creative bookkeeping made it
impossible to determine whose
books they really are?
• Do you own your building and lot,
or will the sale of your business be
about goodwill only?
• What about your employees? Are
they there because they see a future
beyond you or will they leave when
you do?
If you question your current status
and are not sure about the answers,
now is the time to pull it all together.
You’ll need a minimum of 18 months
to prepare your business for sale – a
five year plan isn’t out of the ordinary. Again, to use a common saying – “Have a plan or plan to fail!”
Here are a few Value Drivers that
will improve your businesses worth.
Start with your employees, as they
are key to the success of your business, both now and after you sell.
EMPLOYEES: It’s critical that
you offer a potential buyer a stable,
motivated management team and a
high-performing workforce. The future
longevity of those on your payroll is
paramount when you sell your business.
For a new owner, this means reduced
risk and improved return the minute
he/she takes over. So create value in
your business by strengthening and
motivating stable employees.
BUSINESS SYSTEMS: Evaluate.
Systems include processes related
to service and production, as well as
to people-related processes such as
performance management. There are
software systems for inventory and
asset control, financial control and
accounting policies, compliance with
legal and regulatory authorities, data
management and information systems,
customer database, sales and marketing – the list goes on…you get the
idea! If the idea of implementing new
systems to cover the bases doesn’t
appeal, outsourcing may improve an
already viable company.
CUSTOMER BASE: Established and
diversified. Your customer base should
be well established and diversified. It
may include several key customers or
hundreds of clients. A large customer
September-October,2014
2014––AASP-MO
AASP-MOAUTOMOTIVATION
AUTOMOTIVATION––Page
Page13
7
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base insulates the buyer from the loss of a large customer.
APPEARANCE: The facility should be a reflection of
the asking price. A clean and up to date physical plant will
enhance your image to potential buyers. In addition, it’s
good for your employees, conveys your company culture,
extends your brand image and portrays the pride you take
in your business. If you want your buyer to spend a million to buy your business, offer him a business that looks
like a million.
GROWTH STRATEGY: Demonstrate
that
realistic
you have a
Be able
to communicate
growth strategy in place.
will all be helpful. You may run smack into tax and legal
issues that cost you dearly without professional guidance.
Assemble your advisory board and work with them as a
group for the best possible outcomes.
For more information or questions, contact me at:
Laura J. Boedges, RICP
Rogers & Company, a Wealth Management Firm, Inc.
[email protected]
314-983-9803 or 800-501-9633
www.RogersInvest.com
Content in this material is for general information only
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Call us today to schedule your
This article skims the surface
this
unprepared mentally, emotionally, and
CERTIFIED LIFT INSPECTION
topic. Read more in depth about Value
professionally, blaming the economy for
Drivers
book “Cash
Outyou
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their
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are
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Your Business”
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and
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don’t your
just business.
stand still
in the process
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and
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You’ll
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needwith
the exspeed
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change
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today,
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are
pertise of a number of professionals:
a
10833 Indian Head Industrial Drive • Saint Louis, MO 63132
left
standing
there,
choking
on
the
dust
of
financial advisor, an investment banker,
Christopher
Jackson
Christopher Jackson
866-624-1393 • 314-423-5554
ontinued onattorney
next page)
a business valuator, a (C
business
[email protected] • www.nmgequipment.com
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J-2534 SPEC UPDATE RELEASED
A new SAE J2534-1 v 05.00 specification to be published by SAE very soon attempts to improve reliability
of devices across different vehicle makes and to reduce
the time necessary to program vehicle modules. Greg
Potter, Director at DG Technologies, is a member of the
SAE J-2534 Committee and explains, “The SAE J2534-1
Committee has been relentless in its effort to take all ambiguity out of the specification and allow the completion of
the SAE J2534-3 Compliance Tests. The new spec also
allows ISO 15765 CAN to have multiple ‘Logical’ channels
and adds support for full and half-duplex functionality that
can facilitate much faster reprogramming times.”
The new specification tightens the instructions and
definitions so that OEM application software and J-device
hardware are less likely to have compatibility issues that
can lead to programming errors.
But don’t expect the upgrades to appear in the shop
anytime soon. The new specification is not backward
compatible, J-devices will need to have software/firmware
updates and OEM applications will need to be edited or
rewritten to comply with the new 05.00 version of SAE
J2534-1. The California Air Resources Board (CARB)
does not appear to be in a hurry to “require” OEMs
implement this new spec as they wait for the industry, it
seems, to apply urgency to implementing this version.
Some OEMs may voluntarily write new application software, but considering the expense and pending upgrades
due for all model-year 2018 vehicles the OEMs may be
slow in the rollout.
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AASP-Missouri Associate Members – Shop Here First
1-800-RADIATOR OF ST. LOUIS
Norwin Heimos – 636-305-9930
1746 Chase Dr., Fenton, MO 63026
[email protected] or
Tim Crook – 314-205-8424
[email protected]
ALLDATA
Tom McGee – 627 Waterside Dr.,
South Elgin, IL 60177 – 224-520-4429
www.alldata.com
[email protected]
AL’S AUTOMOTIVE SUPPLY
David Scrivner – 1217 Camp Jackson Rd,
Cahokia, IL 62206 – 618-337-1734
AUTO DYNAMICS, LTD.
Jim Wilson – 13135 S. Raintree Dr.,
Olathe, KS 66062 – 913-829-3680
AUTOMOTIVE ID Dave Heumann
10805 Sunset Office Dr., Suite 300,
St. Louis, MO 63127 – 866-929-1500
AUTOMOTIVE TECHNOLOGY
544 Mae Ct, Fenton, MO 63026 – 314-343-8101
[email protected]
AUTOSHOP SOLUTIONS
942 Windy Rd., Apex, NC. 27502
Danny Sanchez – 919-342-6621
www.autoshopsolutions.com
B2B AUTOMOTIVE
3016 S. Jefferson, St. Louis, MO 63018
Michelle Nelson 636-293-5958
www.btobautomotive.com
B AUTO PARTS
Dave Barzoff – 314-621-5638
500 Madison Rd., East St. Louis, IL 62201
BG SERVICES
Don Suftko, Zone Mgr. – 638-305-1999
MARY E. BUETTNER, PC
AASP-Missouri Attorney – 836 N. Market St.,
Waterloo, IL 62298 – 618-939-6439
CCC INFORMATION SERVICES, INC.
Brian Sinnett – 816-872-5255
8823 NE 127th St., Liberty, MO 64068 –
[email protected] www.cccis.com
CARQUEST AUTOMOTIVE FINISHES
Jared Silva – 314-614-7609
10222 Bach Blvd., St. Louis, MO 63132
[email protected]
CARQUEST 314-345-4900
800 N. 17th St., St. Louis, MO 63106
CLEAR ADVANTAGE LLC 314-369-7062
Justin Corn - www.clearadvantageauto.com
COLORMASTER AUTOMOTIVE PAINT, INC.
Dale Hughes/Tom Adams
5807 Lemay Ferry Rd., St. Louis, MO 63129 –
314-892-1445
[email protected]
COOPER COLOR, INC.
David Cooper
1524 Londell Industrial Ct., Arnold, MO 63010 –
636-296-7743 – www.coopercolor.com
CRASH PARTS
Rob Bartling – 618-616-9220
3424 East Broadway, Alton, IL 62002
[email protected]
www.robscrashparts.com
DECAL SPECIALTIES
Bill Pressnell – 900 Shenandoah Ave.,
St. Louis, MO 63104 - 314-664-2388
DENTSMART PDR Ron Whitton Jr.
“Serving the PDR needs of Body Shops across
Missouri” – 800-839-9861
[email protected] – www.dentsmart.net
DREAMCENTIVES TOURS & CRUISES
Judy Brown – P.O. Box 466,
Eureka, MO 63025 636-394-7667
DUPONT PERFORMANCE COATINGS
Skip Roch von Rochsburg – 11630 Lilburn Park
Dr., St. Louis, MO 63146 314-567-1155
[email protected]
ENTERPRISE RENT-A-CAR
Keith Hoeferlin 314-889-8460
Tricia Belz 314-713-0818
29 Hunter Ave, St. Louis, MO 63124
FAITHFULLY YOURS APPAREL
& PROMOTIONS – John Durajczyk
6209 Mid Rivers Mall Dr. Suite 281, St. Charles,
MO 63304 - 636-928-1570 – Fax 636-928-8420
[email protected]
faithfullyyours.com
FEDERATED INSURANCE Michael Cox
1048 11th Ave NE, Owatonna, MN 55060
800-533-0472 [email protected]
GLOBAL PAYMENTS, INC.
Credit Card & Check Processing
Julie Douglas - 636-724-6110
HEARTLAND PAYMENT SYSTEMS
Jamie Gittemeier – 314-608-8119
Amy Caldwell – 636-538-1115
HUNTER ENGINEERING COMPANY
Bret Spiller, Sales Representative
636-577-7653 Cell 636-294-7749 Fax
[email protected]
JASPER ENGINES & TRANSMISSIONS
3826 N. Skiles, Kansas City, MO 64161 –
800-827-7455
JASPER ENGINES & TRANSMISSIONS
643 Hanley Ind. Ct., St. Louis, MO 63144 –
800-827-7455
JEFFERSON COLLEGE
AUTOMOTIVE PROGRAM
Gary Boyher – 636-797-3000
1000 Viking Drive, Hillsboro, MO 63050
LIBERTY AUTO PARTS & SALVAGE CO
Brad Schwartz [email protected]
3628 Cass Ave, St Louis, MO 63113
314-531-4141, Fax 314-531-8108
LKQ / KEYSTONE
Bob Way, Industry Relations 618-363-8259
MID AMERICA TRANSMISSION
Craig Humphries – 636-477-9844
4130 Twill Valle Ct., St. Peters, MO 63376
Midamericatrans1@sbcglobal
MID-NITE AUTO SUPPLY
Gregg Cordes – 1125 Cave Springs Estates Dr.,
St. Peters, MO 63376
636-447-4000; Fax 636-441-9213
[email protected]
MIDWEST COLLISION EQUIPMENT
Mark Woodruff - 1553 Benton Dr., Arnold, MO
866-521-9696
MITCHELL INTERNATIONAL
Jim Allen – 858-368-7335
5433 Harter Farms Manor, High Ridge, MO
63049 – [email protected]
NAPA AUTO PARTS NAPA-ST. LOUIS
Steve Adams – 3125 Chouteau, St. Louis, MO
63103 – 314-783-0671
NMG, INC.
Bob Nichol, 10833 Indian Head Industrial Blvd.,
St. Louis, MO 63132 – 314-423-5554
O’REILLY AUTOMOTIVE INC.
233 S. Patterson Ave.,
Springfield, MO 65802 – 417-862-3333
PARTS & PEOPLE Lance Buchner, Publisher
3801 McKelvey Rd. Ste 106
Bridgeton, MO 63044 – 314-637-5386
PERFORMANCE AUTO COLOR
Larry Kelso – 636-376-8339
5891 Hale Lane, High Ridge, MO 63049
[email protected]
PERFORMANCE RADIATOR
Ray Sharp – 2225 Administrative Dr.,
St. Louis, MO 63146 – 314-291-1100
[email protected]
www.performanceradiator.com
PPG INDUSTRIES INC.
Joel Hartnagel – 817-455-2907
18604 Hwy 33, Holt, MO 64048-8827
RLO TRAINING Dan Gilley – 800-755-0988
1400 Talbot Rd. S, Suite 200, Renton, WA
98055 – www.rlotraining.com
RANKEN TECHNICAL INSTITUTE
4431 Finney, St. Louis, MO 63113 –
314-371-0236
ROGERS & COMPANY Laura Boedges, CDFA, Financial Consultant 3 Cityplace Dr., Ste 550 St. Louis, MO 63141
O: 314-983-9803, 800-501-9633
Fax: 314-983-9822 www.RogersInvest.com
[email protected]
SHERWIN WILLIAMS
AUTOMOTIVE FINISHES
Danny Soaib, Area Sales Manager
221 Millwell Dr., St. Louis, MO 63043
Off.: 314-298-0363 Cell: 636-614-6252
[email protected]
SOUTHWEST AUTO PARTS
PARTS PLUS “ON THE HILL”
Joe Barbagilia – 314-776-3355
5345 Southwest Ave., St. Louis, MO 63139
STONE WHEEL Steve Matz/Mike Mueller
4665 World Pkwy. Circle, Berkeley, MO 63134
314-427-4620, Fax 314-427-1640
T.C. PRODUCTIONS
Terri Mauldin – 636-458-0926
2924 Country Point Ct., Glencoe, MO 63038
THOMSON PRINTING, INC.
Mike Thomson – 636-946-3525
601 N. Kingshighway, St. Charles, MO 63301
YANCEY AUTO PARTS
Brian Hummel – 800-492-6239
24067 Hwy J, Perry, MO. 63462
yanceyauto.com [email protected]
bv
DIRECT-HIT IS THE ULTIMATE
ONLINE TOOL THAT CAN SAVE YOU
TIME ON EVERY CAR, EVERY DAY.
™
WHATEVER ROLLS INTO YOUR SHOP, DIRECT-HIT DELIVERS THE
INFORMATION YOU NEED FASTER THAN ANY OTHER SYSTEM.
USE DIRECT-HIT ON EVERY JOB AND:
Diagnose and repair vehicles faster
Reduce non-billable work time
Boost customer trust and satisfaction
Increase tech confidence
and productivity
Keep your shop profitable
I had a problem with a Ford Taurus where the power windows would go down
“ by
themselves when the power steering was used. I checked Identifix and
found the solution: the neutral safety switch circuit. This normally would
have taken us a month and a day to solve. Less than 15 minutes with Identifix.
”
Daniel Curlew, Curlew Brothers Inc., Arundel, ME
SEE HOW DIRECT-HIT CAN BOOST YOUR SHOP’S PRODUCTIVITY.
CALL 1.800.745.9649 FOR YOUR PERSONAL
ONLINE TEST DRIVE TODAY!
AND TAKE ADVANTAGE OF OUR SPECIAL OFFER FOR AASP MEMBERS
WITH NO CONTRACTS OR SET-UP FEES.
identifix.com | 1.800.745.9649
Member Benefits/Services
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Professional and personal service from the Missouri State office and Executive Director A Board of Directors made up of your peers AASP-‐Missouri State Attorney Representation in National, State and local government as well as in the Industry Missouri State Registered Lobbyist on staff Representation on industry and business issues. Representation on numerous educational advisory boards Technical and Management Training Regularly Scheduled Chapter Meetings 34th Annual “EXCEL” Trade Show and Training Conference,
September 18- 20, 2015 @ The St. Charles Convention Center
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Mitchell-‐1 AASP association program that saves you 20% IDENTIFIX – Member discount on repair hotline Members only Dental Insurance Program Workers Comp and Shop Owners Member ONLY Program with Federated Insurance Small Group Medical Insurance -‐ GHP, UHC, BC/BS, Rob Powley @ 636-‐949-‐5990 “Automotivation” Monthly Electronic Newsletter from AASP-‐Missouri Hazardous Materials Management Consultants Faithfully Yours – Hats, shirts, jackets and promotional products. Special member pricing. A Network of Industry Suppliers (Associate Members) Listed in Automotivation N/L Professionally designed Website for your Business by 2guystalking Cintas Uniform Program-‐You can’t beat the AASP-‐Missouri discount on your own. Motor Age Training ASE Self-‐Study Guides at a 20% discount Tech Guard, Pearl Computer Solutions. PC Protection & Tech Support Heartland Payment Systems – FREE Equipment. A Merchant Service for credit card processing that will save you money. Help I crashed My Car -‐ $50 member discount DORMAN Products -‐ AASP members receive insider information, special access and other perks from Dorman Products, a leading supplier of dealer “exclusive” automotive replacement parts. MITCHELL International-‐ Receive a 15% discount on any Mitchell RepairCenter™ TechAdvisor package. 180BIZ offers BUSINESS COACHING to AASP members at a steep 20% discount! One Eighty Business Solutions, LLC Shop-‐Probe Auto Body Management -‐ Collision management systems. market. 20% discount off the price of the management system and any add-‐on products Summit Software & Mobile Solutions -‐ AASP members receive $100 off any Summit digital marketing product or service, including e-‐MarketPlace and e-‐Marketing Sherpa's. Drive more customers, revenue and profit to your shop! SEPT2014
Official Membership Application
As a member of the Alliance of Automotive Service Providers of Missouri (AASP-MO), I will abide by the association’s bylaws. I understand that
membership in AASP-MO is non-transferable, and I will be required to pay dues. I also understand that AASP-MO membership dues are deductible as a
business expense for Federal Income tax purposes but are not deductible as a charitable contribution. Additionally, I understand that as a part of my
AASP-MO membership, I will receive the “Automotivation” newsletter, the official publication of AASP-MO. All signage, emblems and logos remain the
property of AASP-Missouri
(Please Type or Print)
RGR0109
Business Information:
� Mr.
� Mrs.
� Ms.
Business Representative Name: __________________________________________________________________________
Business Name: ______________________________________________________________________________________
Street Address: ________________________________ City _________________________ State ______ Zip ___________
Mailing Address (If different from above): ___________________________________________________________________
Phone Number: __________ / ___________________________ Fax Number: __________ / _________________________
E-mail Address: ______________________________________________________________________________________
Website: www.________________________________________________________________________________________
Enrolled By: _____________________________________________
� Collision
� Mechanical/Transmission
Is Your Business A:
� Partnership
� Other_______________
� Corporation
� Single Proprietorship
Date You Started Business: __________ Number of Employees: ____________
Annual Dues:
1-3 Employees
Employee number includes owners
4-10 Employees
11 plus Employees
Additional Locations
Enrollment Fee
Total Due:
� Check # ___________
Number of Bays__________
$350.00 State/Chapter/National
$ 50.00 (One Time Fee)
________________________
Please make check payable to AASP- Missouri.
� Visa � MasterCard� American Express
Card Number: _______________________________________________ Exp. Date: ______________________
Signature: __________________________________________________ Date: __________________________
PO Box 609, St. Charles, MO 63302 � Phone: 636-949-5990 OR 1-800-288-3683� Fax: 636-949-5998
E-mail: [email protected]
Website: www.aasp-mo.org

Hoernis Auto Body Celebrates 50th Anniversary in Belleville

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