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GRAND TIMES
Published for Mille Lacs Corporate Ventures Associates
Grand Casino Hinckley Edition
June 24, 2016
MLCV Hosts National Leadership Development Conference
MLCV Hosts National Leadership Development Conference on Tuesday, June 21
through Thursday, June 24. The focus of the conference was “Leadership Driving Innovation.” 300 participants were in attendance with 15 casinos, 15 tribes, and 77 organizations represented at the conference. Several speakers from all over the country included: Vicki Clark, Rick Cole, Julie Sampson, James Lukaszewski, Holly Hoffman, Patty
Sagert, Kieran Folliard, Joe Schmit, Cecilia Firethunder, Fran Zueli, Pam Borten, Michael
Veeck, Joe Malarkey, Ross Bernstein, Ernie Stevens Jr., and Ian Leonard served as MC.
Topics ranged from: The Art of Servant Leadership; The 12 Principles of Servant Leadership; How Leaders Lead Successfully During a Crisis; Lead Simply; Fail to Win While
Continuing to Dream; The Future of Leadership; Creating Champions; Fun is Good; and
Work/Life Balance. Participants will be able to take with them the knowledge that they
received and we hope that participants will be able to integrate the knowledge that
they received into their day-to-day and long term management situations. This conference provided value as part of their personal and professional journey toward continued growth and progress as leaders. A big thank you to all Associates that helped make
this event a success, we could not have done this without you!
Online Learning Provider to be Updated
In This Issue...
Associate Interest
2
Events & Promotions
3
Associate News
4
Service Recognition
6
Learning & Development
7
We are currently in the process
of updating our online learning
provider. To provide Associates
with the best availble option,
we are trying to make the online
learning experience more user
friendly. Our contract with
GeoLearning ends on Sunday,
July 31. If you are currently taking
classes on GeoLearning, please
finish up any classes as they will
become unavailable after Sunday,
July 31. More information will be shared as we finalize details for an online learning
provider. Thank you for your understanding.
ASSOCIATE INTEREST
Welcome New Associates
Karyena
David
Devin
Becky
Emma
Angel
Brenda
Cortney
Zachary
Anthony
Rachael
Ashley
Alken
Allford
Baber
Blechinger
Bosin
Busitzky
Campbell
Carlson
Carrick
Cave
Celt
Clark Jaspers
Degerstrom
Andrew
Hanley
Jessica
Delcourt
Meeg
DesJarlait
Zachary
Duff
Chelsea
Dunkley
Debra
Fjermestad
Kain
Furey
Kolten
Furey
Tammy
Hackett
Charlene
Hart
Donavan
Hawkins
Melissa
Herring
Austin
Hollerbach
Ken
Hyry
Catherine Jackson
Evelyn
Johnson
Jazzmine
Kurby
Nathan
Leppanen
Robert
Lindahl
Aline
Lopez
Kevin
Lorusso
Tamara
McNeely
Nancy
Ristow
Carrie
Roberts
Aaron
Schumacher
Zachary
Skluzacek
Samuel
St. John
Chantel
Taylor
Stephanie Tuey
Valerie
VanAuker
2
Grand Times
Uniform Order Replenishment
Hotel Room Attendant
Security Officer
Buffet Host/Hostess
Lounge Bartender
Beverage Server
Snack Bar Associate
Payroll Clerk
Central Reservation Sale Rep
Hotel Room Attendant
Buffet Dishwasher
Hotel Guest Service Rep
Hotel Room Attendant
It’s time to sharpen our image with outfitting our associates in
crisp new uniforms. The styles won’t change, necessarily, but
associates will be awarded new garments for their closet, and best
of all, it is FREE!
Hotel Bell Person
Once orders have been placed, uniforms will be in within three
weeks.
EVS SVC Engineer
Hotel Room Attendant
Hotel Room Attendant
Valet Attendant
Hotel Utility GHI
Buffet Dishwasher
Banquets Dishwasher
Hotel Guest Service Rep
Beverage Server
Valet Attendant
Receiving Clerk
RV Park Attendant
Hotel Room Attendant
Banquets Server
Buffet Host/Hostess
Hotel Room Attendant
Hotel Room Attendant
Buffet Bus Person
Hotel Room Attendant
Project Carpenter Journeyman
Banquets Server
Central Reservation Sale Rep
Banquets Server
EMT Safety Officer
Groundskeeper
EVS Supervisor
Buffet Host/Hostess
Hotel Guest Service Rep GNI
Hotel Room Attendant
Associates who are outfitted in blazers will be allowed 1 jacket per
cycle. Full time associates will be awarded two (2) uniforms at no
charge and part time and rate2 associates will be provided one (1).
Additional uniforms will be available for purchase.
The distribution cycle is as follows for FY 2016-17 replenishment
and will begin July 1. Please note that associates must have
fulfilled a full year of service and, on the anniversary date as
described below, will be provided new uniforms.
Anniversary Date:
• January and February and July – July uniform order
• March and April and August – August uniform order
• May and June and September – September uniform order
• Beginning in October, Associates should order during the
month of their anniversary
Those Associates outfitted with outer wear should get fitted
beginning in July and no later than September 1 so that ample
time is allowed to order and receive on the product. Those fittings
would be limited to outerwear only and standard uniform fitting
and ordering will remain based on anniversary date and the above
replenishment cycle. Associates who have outer ware, will be
allowed one (1) per replenishment cycle. Happy fitting and enjoy
the new uniform.
The getFIT Initiative Health topic for
the month of June
Nutrition Awareness
Week of 27th: Drawing winner
announced
Calling All Associates:
MLCV's Got Talent!
We are asking Associates to share any accomplishments,
personal or professional, that you have had in 2016 that you
would like to share at the next Prime Time.
Examples of Accomplishments:
• Started School
• Graduations
• Meeting Team Goals
• Promotions
• Team Recognition
• And more
Submit your responses to [email protected] or
drop them off in the L&D Office by Monday, July 11th.
EVENTS & PROMOTIONS
Upcoming Concerts - Events and Convention Center
Date & Time
Performer
Ticket Prices
Friday, June 24 - 7 pm
Lynyrd Skynyrd with Frankie Ballard
$40, $45, $55, $65, $70, & $75
Saturday, June 25 - 7 pm
Bad Company with The Winery Dogs
$40, $45, $55, $65, $70, & $75
Friday, July 8 - 7:30 pm
Hunter Hayes with Cassadee Pope
$25, $30, $35, $45, $50, $60
Upcoming Promotions
Fri, June 24
Bonus Plus
Challenger
Giveaway
Sat, June 25
Bonus Cash/
Grand Play
(kiosk)
Sun, June 26
Pan Set
Giveaway
(60 points)
Mon, June 27
Mystery
Money
(kiosk)
Challenger
Giveaway
Tues, June 28
Bonus Grand
Play
(kiosk)
Wed, June 29
Kiosk Match &
Win
(kiosk)
Birthday Dice Roll
Senior
Wednesday
Thurs, June 30
Payback Plus
Drawing
Upcoming Silver Sevens Acts
4th Annual Katelin Sawyer
Memorial Bass Tournament
Saturday, June 25 at 8 am – 2 pm
Mille Lacs Lake
Headquarters: Eddy’s Resort
Entry Fee: $40 Adults (eligible for cash prizes)
Juniors (under 16) FREE! (eligible for juniors prizes)
1st Place – $500*
2nd Place – $250*
3rd Place – $100*
Smallmouth and Largemouth Bass or Combination
Team Fishing – Great Prizes – Cash – Food & Fun – For a great
cause!
Any Questions, Please Contact:
Gary Voshell: 507-271-8823 or [email protected]
Erik Jacobson: 218-760-6730 or [email protected]
Katelin Sawyer was 14 when she was tragically killed on
September 7th, 2012. Katelin was hit by a car on her way to an
Onamia High School football game. In rememberance, her family
is holding a fishing tournament in her honor – as she loved to fish.
Any donations would be much appreciated!
June 21 - 26
Not Guilty (R&B)
June 28 - July 3
Phil Vaught (Country/Variety)
June Craft Beer of the Month
Hunny Do: $5, 16 oz. glass
June Drink Specials
Tropical Paradise $4.50
Citrus Grapevine $4.50
Too Too Chi Chi $4.50
Grape Jelly Rancher Colada $4.50
Coco-Cran & Ginger $4.50
Grape Mist $4.50
Grand Times
3
ASSOCIATE NEWS
Please plan to attend one of the following meetings.
This meeting will cover the
New Associate Experience,
ATC and Service Goals,
L&D Classes, Construction
Updates, and Associate
Accomplishments.
Grand Casino Hinckley:
We look forward to seeing
you there!
Tuesday, July 26, 2016
8:15 am
10:15 am
3:15 am
5:15 am
Thursday, July 28, 2016
7:15 am
9:15 am
2:15 pm
4:15 pm
6:15 pm
Team Weight Loss Challenge
July 4th - September 9th
Find a partner and register on the week of July 4th - 8th between 7 am and 5 pm. Your team of two will pay $20 when
registering ($10 per person). Associates can start weighing in on Friday, July 1st as HR will be closed on Monday, July 4th.
The rules are simple:
1. You will come to Human Resources once a week to weigh in.
2. If you gain weight, you will pay $1 per pound gained from your previous
week’s weight.
3. If you lose or maintain, you will be entered into a drawing for a chance to
win a prize.
4. The weekly weigh in can be done individually, we will only add up the |
total weight loss between you and your partner at the end of the
challenge to determine which team was the biggest loser.
The final weigh outs will be during the week of September 5th - 9th between
7 am and 5 pm.
Your team has to weigh out together.
The winners will be determined by which team loses the highest percentage of weight.
• 1st place wins 60% of the pot
• 2nd place wins 40% of the pot
4
Grand Times
ASSOCIATE NEWS
BUILDING IT GRAND
Painting Party Fundraiser
for MS
Saturday, July 30
5:30 pm - 7:30 pm
Eddy's
$35 per person (All proceeds go to MS.)
Creativity for a cause! Join us for an evening of
painting to raise funds for MS. The painting will be
painted on recycled pallet wood.
Also an MLCV Team, Carrie's Casino Crusaders, will be
participating in the MUCKFEST for MS on Saturday,
August 20th. If you would like to particpate, the
company's insurance will reimburse up to $100. A
registration receipt must be turned into HR and you
must sign up under the team name: Carrie’s Casino
Crusaders.
Associate Summer Party
July 19 | 11 a.m. – 5 p.m.
Events & Convention Center
To register, please visit: http://main.nationalmssociety.
org.
All MLCV and NGO Associates and their immediate
families are invited. Please join us for food, prizes, games,
an obstacle course, and bean bag tournaments!
The Banquet Department
is Seeking Associates to
Job Share
Thank You
“I am completely overwhelmed by the love, support, and generosity you have
shown me by your gift donations, your presence at the event and those who
helped organize, set-up, and contributed their time. It was a huge success. Thank
you so much for your support.” - Steven Silva
The Banquet Department is seeking
Associates interested in job sharing at
the Amphitheater this summer. Dates
include July 8th, 9th, 20th, 29th, August 5th and 26th. Help will also be
needed for Rocktember on September
9th and 10th. Duties might include
food service, cashier or beer opener. If
interested or have questions please, call
extension 4914 or stop by the Banquet
Captains office and talk to Peggy,
Rhonda or Kerre.
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5
SERVICE RECOGNITION
GuestNet Shout - Outs (Continued on page 8.)
Troy, on the beer cart, is the best. He somehow remembered my name from six months
ago, that’s impressive.
Vernon was great, not only did he clean the area around our machine but he helped me
out when I needed to return the wheelchair I was using. He was friendly and went out of
Casino Housekeeping: his way to make sure I had what I needed. He should be commended for giving such great
customer service and going above and beyond what customer service is. A big thank you
to him and Thomas, the Security officer, who helped me outside to my car.
Beverage Service:
Casino Housekeeping: Mellisa was so helpful and well informed.
Central Reservations:
Deb did a fantastic job.
took care of us for both breakfast and dinner. She was extremely helpful and
Grand Grill Americana: Cathy
actually remembered us from one day to the next.
There was a scheduling snafu with the group of women I went to the spa with. To make
a long story short, the spa supervisor, Nicole, was honest about scheduling issue.
She offered to step in herself to give a massage to someone, so as not to disrupt our
morning schedule. Not only was I impressed by her stepping into the massage room
on 20 minutes notice to help out, but she gave one of the best massages I have ever
Grand Harmony Spa:
had. I was thoroughly impressed. Another complement I would like to give is to the
massage therapist named Randi. Randi gave a massage to my mother, who has never
gotten a massage before. My mom felt nervous going into the appointment, but felt very
comfortable with Randi and was able to enjoy her entire hour massage. Please pass on
our thanks to Nicole and Randi.
Best. Massage. Ever. Jessica was amazing, and really seemed to care that I had a good
experience. I’ll definitely be back. I also loved the whole spa. The steam area, the
Grand Harmony Spa:
atmosphere, all very relaxing. I’m glad I convinced myself to splurge on a massage and
now I’ll probably get one every time I visit this casino.
Jody and Deb are wonderful. The inn has great staff including the lady who works over
Grand Hinckley Inn:
nights. I can’t recall her name.
Grand Hinckley Inn:
Amanda Nelson did an exceptional job at checkin.
Grand Rewards:
Marilyn is the nicest staff person at Grand Rewards.
My host, Brian, made the reservation and also checked us in and gave us the keys, very
Host Reservation:
Nice!!!
Jon was great on getting us set up for a room. We walked in at 10 pm and were in our
Host Reservation:
room by 10:45 pm. That is the fastest check in with great service I’ve had in a long time.
Thanks.
Jacklyn went above and beyond. We were very impressed with the treatment she gave
Hotel Front Desk:
us!!! An excellent performance at the establishment.
Jacqueline was very helpful. She also said she was sorry that I wasn’t informed about the
Hotel Front Desk:
pool and she did offer an alternative.
Hotel Front Desk:
Jaclyn was extremely nice and friendly, above and beyond my expectations.
Valerie was very accommodating to our needs and questions upon check in. She helped
Hotel Front Desk:
us get adjoining rooms and was patient during all of our questions.
Hotel Front Desk:
Kimberly was very efficient and friendly!
Hotel Front Desk:
Brenda was very friendly and efficient. Nice lady.
Hotel Front Desk:
Jennifer was excellent.
Kimberly is one outstanding front desk person! Kudos to her. She puts a capital “C” in
Hotel Front Desk:
customer service.
Jamie really tried to honor our room requests but was unable to do so. It was 4 pm when
Hotel Front Desk:
we checked in and our room wasn’t ready. He expedited it. He was very nice.
Poker:
Terry was excellent.
6
Shuttle Service:
Very friendly drivers - Jerry, Sue, Sharon, and Edward.
Shuttle Service:
Edward, the driver, was great!
Grand Times
LEARNING & DEVELOPMENT
these qualities into your own character, so that behaving in
When No One is Looking
these ways becomes second nature?
How would you describe your own character? What do we
mean when we use that particular word? Today, let's talk
briefly about "character."
If someone was described to you as having a fine character,
would you know what that meant? There is a good chance
that you would. You would probably understand that the
subject was moral or ethical strength - what some people
call integrity.
Character could be defined as, "who you are when no one
is looking." As you think about these things, remember
that there is a great deal of information available to help
you. Search your local online bookseller and you will find
hundreds of thousands of philosophy titles. Libraries of all
kinds have whole sections devoted to philosophy.
And if you look deep enough, you will find a wealth of
information inside you.
But how do you know when someone - even yourself has good character? Well, for one thing, you can see the
evidence. Character is revealed in our actions, in the values
that we live by. It begins building in early life, in our family.
If we are loved and accepted, if we are consistently treated
with respect, we grow up free from the burden of trying
to prove our worth, free to develop integrity of character.
Schools, churches and workplaces can help build character
too - positively or negatively.
Some folks believe that people also shape their own
character. If you would like to do this in a more conscious
way, you can start by asking yourself: "What are some
qualities I value?" Do they include honesty, compassion,
discipline, perseverance, kindness, courage, forgiveness,
and enthusiasm? There are others you will think of, as well.
Now, what are some actions you could take which would
demonstrate those qualities? What could you do to build
For more articles from the Pacific Institute follow this link:
http://www.thepacificinstitute.com/articles
L&D On-line Resources
Upcoming in
Learning & Development
All MLCV Associates Are Welcome
Sponsor Skills
Wednesday, June 29
8:30 am - 12:30 pm
Participants learn skills for effective sponsoring including: demonstrating, observing, giving
feedback, and communicating progress. Participants also gain an understanding of the
importance of the sponsorship role in developing and retaining Associates.
Business Writing
Thursday, July 7
1 pm - 5 pm
Participants learn grammar basics, the importance of correct spelling in business writing,
the parts of effective business writing, and the impact of written communication. By
applying the skills of business writing, participants will be able to create effective written
materials in a manner that increases their ability to be understood, increases their
opportunity to be viewed as a professional, and ultimately saves time through increasing
communication efficiency.
Sponsor Skills
Thursday, July 7
12:30 pm - 4:30 pm
Participants learn skills for effective sponsoring including: demonstrating, observing, giving
feedback, and communicating progress. Participants also gain an understanding of the
importance of the sponsorship role in developing and retaining Associates
Click here, or contact your supervisor or Tina Bartheidel (extension 4808) to register!
(Personal and Career Development Classes count as one WHIP choice.)
Grand Times
7
Birthdays
Anniversaries
June 24
June 24
Richard Berry
Sarah Buxton
Stacy Foss
Heidi Hamers
Tammy Morse
Aaron Prebil
Sharlene Spangler
Samantha Tri
Virginia Ziesmer
June 25
Julie Alderink
Thomas Bonru
Angel Kahler Illg
Karen Leppanen
Jacob VanGorden
June 26
Scott Colsrud
William Conway
Julie Dracy
Donna Laursen
June 27
Kelly Blair
Timothy Erickson
Ashley Hester
Craig Johnson
Kristi Lewellin
Kathleen Matrious
Janette Nash
Dawn Taylor
Arlene Weous
June 28
Patricia Bellach
Kara Husnik
LeRoy Price Sr
Rob Rogalla
Patrick Salisbury
Monica Williams
June 29
Jeffrey Akkerman
Kimberly Douglas
Chad Houston
Lisa Koenemann
Catherine Kreamer
Joshua Livingston
June 30
Michael Danks
Wendy Pickett
Vincent Rude
Amy Anderson
Scot Fortune
Robert Bowen
Tammi Deglman
Seegopaul Kherodar
George LaFave
Mark Stanford
20 years
20 years
3 years
3 years
3 years
3 years
3 years
June 25
Lisa Pinotti
Elvis Sutton
Russell Furr
Jacqueline Miller
23 years
23 years
4 years
4 years
June 26
Jean Ritchie
Linda Hyry
Marty Thomas
16 years
10 years
10 years
DAILY SPECIALS
June 24 - 26
Friday:
Breakfast:
Lunch:
Saturday: Great American Backyard Campout
Breakfast: Eggs Benedict & Hashbrowns
Lunch: Beef Potato Roast, Mashed Potatoes, Gravy,
Veggies
Sunday:
Breakfast:
Lunch:
June 27 - July 1
11 years
5 years
17 years
12 years
4 years
June 29
Kari Johnson
Paul Johnson
Erin Benskin
John Evans
Michael Faurie
Todd Lartch
Nathaniel Mofle
18 years
18 years
1 year
1 year
1 year
1 year
1 year
June 30
Larry Bjugan
Matthew Mayavski
Gary Bearhart Jr.
Timothy Corry
Nicholas Hackel
Alexa Kokely
Brandon Treske
Monday:
National Sunglasses Day
Breakfast:
Chef’s Choice Pancake, Two Eggs, Breakfast
Meat
Lunch:
Chicken Fettuccini Alfredo with Breadsticks
Tuesday:
International Body Piercing Day
Breakfast:
Two Eggs, Country Hashbrowns, Toast
Lunch:
Beef or Chicken Fajita, Spanish Rice, Refried
Beans
June 28
Dale Snell
Sharon Johnson
Bernida Humetewa
Log Cabin Day
Meat & Cheese Omelet, Hashbrowns, Toast
Lasagna & Two Breadsticks or Veggies
Sandwich of the Week: Pizza Burger
Wrap of the Week: Southwest Club Wrap
June 27
Marie VanGorden
Susan Mericle
Celebration of the Senses
Two Eggs, Kielbasa, Hashbrowns, Toast
Alaskan Pollock, Scalloped Potatoes,
Veggies, Dinner Roll
19 years
8 years
2 years
2 years
2 years
2 years
2 years
Wednesday: National Camera Day
Breakfast:
Stuffed French Toast & Breakfast Meat
Lunch:
Sloppy Joes & Kettle Chips
Healthy Choice: Herbed Baked Chicken, Brown Rice, Steamed
Cabbage
Thursday:
Breakfast:
Lunch:
National Hand Shake Day
Biscuits & Gravy with Two Eggs
General Tso’s Chicken Over Rice with Eggs
Rolls & Fortune Cookie
Friday:
Breakfast:
Lunch:
Zip Code Day
Breakfast Burrito & Fruit
Bowl Taco Salad
Sandwich of the Week: Pork Fritter Sandwich
Wrap of the Week: Thai Chicken Wrap
*Menu is subject to change. Lunch special is available 10:30am – midnight;
Breakfast special available midnight to 10:30am.
For more information, or to submit articles for the newsletter, e-mail the Grand Times, or utilize the Grand Times drop box in
the Associate hallway.