Disaster Recovery Plan

CARROLL
County
IT Disaster Recovery Plan
Rev. November 8, 2004
Rev. January 22, 2007
TABLE OF CONTENTS
1.
INTRODUCTION..........................................................................................................3-4
1.1
PURPOSE ............................................................................................................3
1.2
APPLICABILITY ................................................................................................3
1.3
SCOPE .................................................................................................................3
1.3.1 Planning Principles ..................................................................................3
1.3.2 Assumptions.............................................................................................4
1.4
REFERENCES / REQUIREMENTS ..................................................................4
1.5
RECORD OF CHANGES ...................................................................................4
2.
CONCEPT OF OPERATIONS ....................................................................................5
2.1
SYSTEM DESCRIPTION AND ARCHITECHTURE .......................................5
2.2
LINE OF SUCCESSION .....................................................................................5
2.3
RESPONSIBILITIES ..........................................................................................5
3.
NOTIFICATION AND ACTIVATION PHASE ........................................................6
4.
RECOVERY OPERATIONS .......................................................................................7
5.
RETURN TO NORMAL OPERATIONS ...................................................................9
5.1
NORMAL OPERATIONS ..................................................................................9
5.2
CONCURRENT PROCESSING .........................................................................10
5.3
PLAN DEACTIVATION ....................................................................................10
6.
PLAN APPENDICES .......................................................................................................................
1)
Documentation of Plan Changes
2)
Personnel & Vendor Contact List
3)
Standard Operating Procedures & Policies
4)
Business Impact Analysis
5)
Emergency Evacuation Plan
6)
Network Diagram Equipment
7)
Hardware & Software List and Specifications
2
1. INTRODUCTION
Carroll County IT Disaster Recovery Plan Policy: The organization shall develop a contingency
planning capability to meet the needs of critical supporting operations in the event of any disruption
extending beyond 72 hours. The procedures for execution of such a capability shall be documented in a
formal disaster recovery plan and shall be reviewed at least annually and updated as necessary.
Personnel responsible for target systems shall be trained to execute contingency procedures. The plan,
recovery capabilities, and personnel shall be tested to identify weaknesses of the capability at least
annually.
1.1 PURPOSE:
This Carroll County IT Disaster Recovery Plan establishes procedures to recover the Carroll County
Computer System(s) and Network following a disruption. The following objectives have been
established for this plan:
 Maximize the effectiveness of contingency operations through an established plan that consists of
the following phases:
 Notification/Activation phase to detect and assess damage and to activate the plan
 Recovery phase to restore temporary IT operations and recover damage done to the original
System(s)
 Reconstitution phase to restore IT System(s) processing capabilities to normal operations
 Identify the activities, resources, and procedures needed to carry out Carroll County electronic data
processing requirements during prolonged interruptions to normal operations.
 Assign responsibilities to designated Carroll County personnel and provide guidance for recovering
Carroll County Computer System(s) & Networks during prolonged periods of interruption to normal
operations.
 Ensure coordination with other Carroll County staff who will participate in the disaster recovery
planning strategies.
 Ensure coordination with external points of contact and vendors who will participate in the
contingency planning strategies.
1.2 APPLICABILITY:
The Carroll County IT Disaster Recovery Plan applies to the functions, operations, and resources
necessary to restore and resume Carroll County Computer System(s) & Networks operations as it is
installed at the Carroll County Courthouse ~ Carroll, Iowa and its subsidiary networks. The Carroll
County IT Contingency Plan applies to Carroll County and all other persons associated with the Carroll
County Computer System(s) & Networks as identified under Section 2.3, Responsibilities.
Procedures outlined in this plan provides for the recovery of all Carroll County Computer System(s),
Networks, Data, and Programs, supported by the Carroll County IT Department, necessary to function in
the event of a disaster.
1.3 SCOPE:
1.3.1 PLANNING PRINCIPLES:
Various scenarios were considered to form a basis for the plan, and multiple assumptions were made.
The applicability of the plan is predicated on two key principles:
 The Carroll County’s facility in Carroll, Iowa, is inaccessible; therefore, Carroll County is unable to
perform Carroll County electronic data processing in conjunction with the Assessor, Auditor,
3
Recorder, Treasurer, Sheriff, Ambulance, Conservation, Community Services, Home Care Aides,
Engineer, Environmental Health and Attorney
 Valid agreement exists with the Carroll County hardware and software vendors that designate that
hardware and software will be made readily available for Carroll County use at an alternate Carroll
County owned or non-owned site and will be known as the Carroll County alternate operating
facility in the event of a disaster.
 Carroll County will use an alternate building and IT resources to recover the Carroll County
functionality during an emergency situation that prevents access to the Carroll County
Network if, in the event of a disaster. The Disaster Assessment establishes the need.
 The alternate site will be used to continue Carroll County recovery and processing
throughout the period of disruption, until the return to normal operations.
1.3.2 ASSUMPTIONS:
Based on these principles, the following assumptions were used when developing the IT Disaster
Recovery Plan.
 The Carroll County Computer System(s) is inoperable at the Carroll County Courthouse and cannot
be recovered within 72 hours.
 Key Carroll County personnel have been identified and trained in their emergency response and
recovery roles; they are available to activate the Carroll County IT Disaster Recovery Plan.
 Preventive controls (e.g., generators, environmental controls, waterproof tarps, sprinkler systems,
fire extinguishers, and fire department assistance) are fully operational at the time of the disaster.
 Primary computer equipment, including key components supporting the Carroll County Computer
System(s), are connected to an uninterruptible power supply (UPS) that provides 45 minutes to 1
hour of electricity during a power failure.
 Carroll County hardware and software at the Carroll County Sites are unavailable for at least 3
business days.
 Current daily backups of the data are intact and available at the City of Carroll, 112 East 5th St.,
Carroll, Iowa, and monthly archives and backups of application software and data are intact and
available at the County Engineer’s Office located at 1400 West 6th St., Carroll, Iowa. Also to be
stored at these offsite locations is one paper copy and one electronic copy of this Carroll County IT
Disaster Recovery Plan.
 Necessary equipment, connections, and capabilities required to operate the Carroll County Computer
System(s) will be available from hardware and software vendors within 3 business days.
 Service agreements are maintained with computer hardware, software, and communications
providers to support the emergency Carroll County IT System(s) recovery.
The Carroll County IT Disaster Recovery Plan does not apply to the following situations:
 Overall recovery and continuity of business operations. A Business Resumption Plan (BRP) and
Continuity of Operations Plan (COOP) shall be established by individual office and not maintained
or covered under this Carroll County IT Disaster Recovery Plan.
 Unsupported Computer Networks. Any Computer networks not maintained or supported by the
Carroll County IT Department shall not be covered under this Carroll County IT Disaster Recovery
Plan.
1.4 RECORD OF CHANGES:
Modifications made to this plan since the last printings are documented in Appendix #1.
4
2. CONCEPT OF OPERATIONS
2.1 SYSTEM DESCRIPTION AND ARCHITECTURE:
See Appendix #6
2.2 LINE OF SUCCESSION:
Carroll County sets forth an order of succession to ensure that decision-making authority for the Carroll
County IT Disaster Recovery Plan is uninterrupted. The execution of procedures documented within
this Disaster Recovery Plan shall be specified under section 2.3 Responsibilities, of this plan.
2.3 RESPONSIBILITIES:
The following teams have been developed and trained to respond to a contingency event affecting the IT
System(s). The Contingency Plan establishes several teams assigned to participate in recovering Carroll
County Computer operations. The Carroll County Computer Systems Recovery Team (further known
as the Recovery Team) is responsible for recovery of the Carroll County computer environment and all
applications that are maintained and supported by the Carroll County IT Department. Members of the
Carroll Recovery Team include all Carroll County IT Department personnel and The Auditor, Assessor,
Treasurer and Recorder, who are also responsible for the daily operations and maintenance of Carroll
County Computer System(s). The Recovery Team Leader, (IT Department Head) directs the Recovery
Team. If the Recovery Team Leader is unable to function as the overall authority or chooses to delegate
this responsibility to a successor, the Deputy Recovery Team Leader (County Assessor), shall function
as that authority. In the even that the Deputy Recovery Team Leader is unable to function as the
overall authority or chooses to delegate this responsibility to a successor, those successors are, in order,
as follows: Auditor, Treasurer, Recorder.
Departmental Teams that are directly under the supervision of the Carroll Recovery Team consist of
one (1) or more representatives as elected by the specified department head from the following
departments: County Assessor, Auditor, Recorder, Treasurer, Sheriff, Ambulance, Conservation,
Emergency Management, Community Services, Engineer, Home Care Aids, Environmental Health and
the County Attorney. These Department Teams shall be known as the Departmental Teams and the
Departmental Team Leader shall be responsible for informing the Recovery Team Leader of critical
inter-departmental computer systems operations that must be addressed first for their department in the
event of a disaster.
The relationships of the team leaders involved in the Carroll County Computer System (CCCS) recovery
and their member teams are illustrated in [Figure 1] below.
Department Teams: This Sub-Team shall consist of one or more representatives from each of the
Carroll County Department Offices, with one representative being the Department Team Leader. The
representative(s) from this department shall be responsible for communicating with the Recovery Team
Leader with information pertaining to their departments immediate computer needs in the event of a
disaster. As stated previously in this plan, the Business Resumption Plan (BRP) and Continuity of
Operations Plan (COOP) shall be established by individual office and not maintained or covered under
this Carroll County IT Disaster Recovery Plan. Each office will be responsible for establishing their
own BRP and COOP for manual operation until the Carroll County Computer System(s) are reestablished.
5
CCCS Recovery Team Leader
CCCS Recovery Team Member
1
CCCS Recovery Team Member 2
Assessor Team Leader
Auditor Team Leader
Treasurer Team Leader
Recorder Team Leader
Sheriff Team Leader
Ambulance Team Leader
Conservation Teem
Leader
Emergency Management
Team Leader
Community Services
Team Leader
Engineer Team Leader
Home Care Aid Team
Leader
Attorney Team Leader
Environmental Health
Team Leader
CCCS Recovery Team Member
3
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Figure 1
3. NOTIFICATION AND ACTIVATION PHASE
3. NOTIFICATION AND ACTIVATION:
This phase addresses the initial actions taken to detect and assess damage inflicted by a disruption to the
Carroll County Computer System(s). Based on the assessment of the event, the plan may be activated by
the Recovery Team Leader, in conjunction with the Department Team Leaders.
In an emergency, the top priority is to preserve the health and safety of county staff before
proceeding to the Notification and Activation procedures.
Contact information for key personnel is located in Appendix A. The notification sequence is listed
below:
 The first responder is to notify the Recovery Team Leader. All known information must be relayed
to the Recovery Team Leader.
 The Recovery Team Leader is to notify each of the Department Team Leaders to complete the
assessment procedures outlined below to determine the extent of damage and estimate recovery time.
Once the damage has been assessed, the Recovery Team Leader shall establish a plan of action for
the recovery of the Carroll County Computer System(s).
Damage Assessment Procedures:
The Department Team Leader from each County Department is to assess the impact of the disaster on
the immediate and continued operation of the department. The assessment shall include:
 A determination of the cause of the disaster and what if anything can be done to prevent further
damage to equipment or data.
 An overview of the damage to the existing equipment and what equipment may be usable to
continue operation.
 The minimum requirements to continue or re-establish operation
 The priority of the restoration, including items that will need to be replaced; and estimated time to
repair services to normal operations.
6
If damage assessment cannot be performed locally because of unsafe conditions, the Carroll Recovery
Team is to follow the outline below.
Alternate Assessment Procedures:
 Determine the minimum requirements to continue or re-establish operation
 Establish the priority of the restoration, including items that will need to be replaced; and estimated
time to repair services to normal operations.

When damage assessment has been completed, the Carroll Recovery Team as a whole, is to notify the
Recovery Team Leader of the results.

The Recovery team Leader is to evaluate the results and determine whether the Disaster Recovery Plan
is to be activated and if relocation is required.

Based on assessment results, the Recovery team Leader is to notify assessment results to The
Department Team Leaders and civil emergency personnel (e.g., police, fire) as appropriate.
The IT Disaster Recovery Plan is to be activated if one or more of the following criteria are met:
1.
2.
Carroll County Computer System(s) will be unavailable for more than three (3) business
days.
Facility is damaged and will be unavailable for more than three (3) business days.
 If the plan is to be activated, the Recovery Team Leader is to notify all Departmental Team Leaders
and inform them of the details of the event and if relocation of computer procedures is required.
 Upon notification from the Recovery Team Leader, the Departmental Team Leaders are to notify
their respective teams, if applicable. Departmental Team Members are to be informed of all
applicable information and prepared to respond and relocate if necessary.
 The Recovery Team Leader is to notify the off-site storage facility that a contingency event has been
declared and that the off-site materials will be picked up by a specified member of the Carroll
County Recovery Team.
 The Recovery Team Leader is to notify the Alternate site that a contingency event has been declared
and to prepare the facility for Carroll County’s arrival.
The Recovery Team Leader is to notify remaining personnel on the general status of the incident.
4. RECOVERY OPERATIONS
4. RECOVERY:
This section provides procedures for recovering the application at the alternate site, whereas other
efforts are directed to repair damage to the original system(s) and capabilities.
The following procedures are for recovering the Carroll County Computer System(s) at the alternate
site. Procedures are outlined per team required. Each procedure should be executed in the sequence it is
presented to maintain efficient operations.
1. Recovery Goal: Establish Communications at the alternate site.

Information Technology Team Recovery Procedures
o Contact Telephone Service Provided to establish minimal number of phone lines and
equipment needed to conduct basic operations
7
o Determine the number of Cell phones available to conduct business and provide
phone numbers to the telephone Service provider to forward phone calls to cellular
phone numbers

Auditor Team Recovery Procedures
o Communicate with news media on relocation site, estimated time to be accessible to
the public, and alternate phone numbers if necessary.
o Coordinate alternate location preparation for relocating operations on a limited basis
including:
 Desks
 Chairs
 Tables
 Calculators
 Power cords
 Office Supplies
2. Recovery Goal: Establish Server, Networking, and minimum required workstations at alternate
site.

Information Technology Team Recovery Procedures
o Contact Vendors to repair or replace servers for CMS, VCS, Sheriff Office, Engineer,
Community Services and ImageServer
o Contact Vendors to repair or replace minimum number of workstations to allow each
department to operate on a limited basis.
o Procure networking routers, switches, and cable to establish network in alternate
location if current system is inadequate.
o Procure minimum number of printers to establish limited operations at alternate
location if current printer access is determined to be inadequate.
3. Recovery Goal. Re-Establish Incode-CMS Server Applications and access to programs and data
for at least one workstation per department.

Information Technology Team Recovery Procedures
o Restore Server System Recovery backup to new hardware
o Contact Tyler Technologies to remotely access server to verify correct installation
o Recover and restore backup tapes from off-site storage
o Install client applications on PC for each department
4. Recovery Goal: Re-Establish access to Motor Vehicle Program with IDOT
 Treasurer Team Recovery Procedures
o Contact the Department of Transportation for replacement equipment if necessary,
and assistance in connection into the Motor Vehicle program
o Contact Scantron to repair or replace slip printers

Information Technology Recovery Team Procedures
o Install and connect DOT T1 line, Printers, and other equipment in conjunction with
the DOT Personnel
5. Recovery Goal: Re-Establish access to Vital Records and Imaged Documents from Recorders
records.
 Information Technology Team Recovery Procedures
o Contact Imagetek for Jukebox Replacement
o Restore backed up images to Imageserver and Jukebox
8

Recorder Team Recovery Procedures
6. Recovery Goal: Establish Internet access at alternate site.
 Information Technology Recovery Team Procedures
o Contact Internet Service Provider and establish access if not available at alternate site.
o Contact alternate Internet Service Provider to establish dial-up connection if wireless
access is not available.
7. Recovery Goal: Re-Establish Vanguard Programs
 Information Technology Recovery Team Procedures
o Restore Server System Recovery backup to new hardware
o Restore Data Backups to new hardware
 Assessor Team Recovery Procedures
o Contact Vanguard for assistance in loading software for CAMA and restoring system
connections
8. Recovery Goal: Re-Establish Sheriff SO Server and Jail Programs
 Information Technology Recovery Team Procedures
o Restore Server System Recovery backup to new hardware
o Contact Shield Vendor and work to establish connection to Communication Center
Server and City of Carroll.
o Contact Department of Transportation and work to establish connection to TraCS
reporting.
o Recover data from tape backups for User Folders and jail records
9. Recovery Goal: Re-establish Community Services Computer System
 Information Technology Recovery Team Procedures
o Restore Server System Recovery backup to new hardware
o Restore Data from backup tapes
10. Recovery Goal: Re-Establish Engineer Server and Computer system
 Information Technology Recovery Team Procedures
o Restore Server System Recovery backup to new hardware
o Restore data backup tapes
o Establish VPN connection to Courthouse system
5. RETURN TO NORMAL OPERATIONS
5.1 NORMAL OPERATIONS:
This section discusses activities necessary for restoring Carroll County Computer operations at the
Carroll County original or new site. When the computer center at the original or new site has been
restored, Carroll County Computer operations at the alternate site must be transitioned back. The goal is
to provide a seamless transition of operations from the alternate site to the Carroll County computer
center.
Original or New Site Restoration
The Information Technology Department will coordinate activities to establish, transition and test
the computer system from the alternate site to the permanent operation site.
In conjunction with vendors and service providers, the IT Department will establish and test
networking capabilities and install new equipment as necessary to establish the required
infrastructure in each department.
9
The following is the process for restoring the original or new site operations
1. The network cables, routers, and switches will be established to ensure connectivity in all areas
of the permanent location.
2. New Printers, Faxes, and other equipment will be installed at the original or new site.
3. New workstations will be installed for each department or if all workstations have already been
installed at the alternate site, a portion of the workstations will be moved to establish access at
the original or new site during transition.
4. Servers will be then moved to the original or new site and connected to the network
5. Access to the servers and workstations will be tested.
6. Printers, faxes, and other equipment will be moved from the alternate location and tested.
7. Remaining workstations will be moved from the alternate location to the original or new site
once limited operations have been established.
5.2 CONCURRENT PROCESSING
Concurrent operations at the alternate and original or new site will not occur with the computer system.
The servers will be moved during non-business hours and re-established before operations commence in
the original or new location.
5.3 PLAN DEACTIVATION
Once the operations have been established at the original or new site, the Information Technology
Department shall be responsible to ensure that all equipment has been removed from the alternate site
and all backup tapes and documentation has been stored properly off site.
When the operations have been established at the original or new site, the Recovery Team Leader shall
declare that the Disaster Recovery Plan has been deactivated and normal operational procedures are in
effect.
10
6. PLAN APPENDICES
1)
Documentation of Plan Changes
2)
Personnel & Vendor Contact List
3)
Service Level Agreements and Memorandums of Understanding
4)
Standard Operating Procedures
5)
Business Impact Analysis
6)
Emergency Evacuation Plan
7)
Network Diagram Equipment
8)
Hardware & Software List and Specifications
11
6. PLAN APPENDICES ~ cont.
Item #1 Documentation of Changes to the Disaster Recovery Plan
Record of Changes
Page No.
Change Comment
Date of Change
Contact
18-26
Added required appendices
April 22, 2003
Carl Wilburn
8-10
Added Recovery Operations
Information
October 28,
2004
Carl Wilburn
Appendix
5
Updated Business Impact Analysis
Documents
October 28,
2004
Carl Wilburn
Apendix
5
Updated Business Impact Analysis
Documents
January 10,
2007
Carl Wilburn
Apendix
Updated Personnel and Vendor
Contact information
January 10,
2007
Carl Wilburn
Apendix
7
Update Network Diagrams
January 10,
2007
Carl Wilburn
Apendix
8
Update Hardware and Software List
January 10,
2007
Louie Grote
8-9
Added Recovery Operations
Information
January 19,
2007
Carl Wilburn
Apendix
2
Updated Employee and
VendorContact List
January 19,
2007
Carl Wilburn
2
12
6. PLAN APPENDICES ~ cont.
Item # 2 ~ CONTACTS:
CONTACT LIST
CARROLL COUNTY IT DEPARTMENT:
NAME / TITLE
Carl Wilburn – IT Director
HOME PHONE #
HOME E-MAIL ADDRESS
712-659-3848
712-830-6066 Cell
[email protected]
CARROLL COUNTY EMERGENCY MANAGEMENT:
NAME / TITLE
HOME PHONE #
HOME E-MAIL ADDRESS
Derek White – Emergency Management
Director
712-790-7761
[email protected]
HOME PHONE #
HOME E-MAIL ADDRESS
Diane Janning – Assessor
712-792-5419
None
Judy Schreck
712-792-3052
[email protected]
HOME PHONE #
HOME E-MAIL ADDRESS
Paul Fricke – Auditor
712-792-6451
None
Joan Schettler
712-673-2539
[email protected]
Joan Martin
712-792-2970
None
Paula Schon
712-659-3881
[email protected]
CARROLL COUNTY ASSESSOR DEPARTMENT:
NAME / TITLE
CARROLL COUNTY AUDITOR DEPARTMENT:
NAME / TITLE
CARROLL COUNTY TREASURER DEPARTMENT:
HOME PHONE #
HOME E-MAIL ADDRESS
Peggy Weitl – Treasurer
NAME / TITLE
712-669-3675
[email protected]
Mary Lou Nichols
712-792-5678
None
Lisa Wagner
712-792-9473
[email protected]
Barb Schultes
712-683-5694
[email protected]
Emily Loew
712-792-3233
None
Jessie Haubrich
712-792-1520
[email protected]
Jean Seidl
712-683-5607
[email protected]
HOME PHONE #
HOME E-MAIL ADDRESS
Marilyn Dopeheide – Recorder
712-792-1309
[email protected]
Pat Simons
712-792-1244
[email protected]
Paula Schon
712-659-3881
[email protected]
CARROLL COUNTY RECORDER DEPARTMENT:
NAME / TITLE
CARROLL COUNTY ENVIRONMENTAL HEALTH DEPARTMENT
NAME / TITLE
Carey Kersey - Environmental Director
HOME PHONE #
HOME E-MAIL ADDRESS
712-794-0259
[email protected]
13
Sherry Storjohann
712-792-2083
None
Shell Irlbeck
712-669-3623
[email protected]
HOME PHONE #
HOME E-MAIL ADDRESS
Doug Bass – Sheriff
712-792-1002
None
Dave Potthoff
712-673-2691
[email protected]
Kevin Caltrider
712-792-5029
[email protected]
Greg Kustra
712-792-2412
Bill Croghan
712-669-3868
Ken Myers
712-292-4253
Sam Hansen
712-655-2471
Tom Franzen
712-673-2390
Ken Pingrey
712-999-5000
Judy Reicks
712-792-6633
[email protected]
Aggie Kuhlman
712-792-0498
[email protected]
Julie Leitz
712-673-2832
None
Pam Daniel
712-792-4390
None
Mary Weitl
712-669-3611
[email protected]
Sue Bruscher
712-688-2415
None
CARROLL COUNTY SHERIFF DEPARTMENT:
NAME / TITLE
CARROLL COUNTY COMMUNITY SERVICES DEPARTMENT:
NAME / TITLE
HOME PHONE #
HOME E-MAIL ADDRESS
Cynthia Emery – CPC
712-688-2827
[email protected]
Meredy Egan
712-652-3583
[email protected]
712-792-9217
[email protected]
Ed Ohl
712-653-3122
[email protected]
Jill Daniel
712-658-2310
[email protected]
HOME PHONE #
HOME E-MAIL ADDRESS
Nancy Ethington
Marsha Nuckles
Rosie Stotts
Niki Billmeier
Candace Smith
CARROLL COUNTY AMBULANCE DEPARTMENT:
NAME / TITLE
Bill Fish – Director
Jim Millenacker
Wendy Wittrock
Darrell Baker
Denise Rohrbeck
Bob Genzen
Doug Duncan
Mike Lloyd
Dan Becker
Vicki Schroeder – PT
Debbie Baer – PT
14
Dave Schroer – PT
Sue Ludwig – PT
Duane Kruse – PT
Pat Venteicher – PT
Matt Ringgenberg – PT
Jennifer Vasques – PT
Sheryl Stoolman – PT
RaeAnn Meyer – PT
Justin Agan - PT
Patrick Mooney – PT
CARROLL COUNTY ENGINEER DEPARTMENT:
NAME / TITLE
HOME PHONE #
HOME E-MAIL ADDRESS
Dave Paulsen – Engineer
Ronald Berger
792-4578
John Bernholtz
792-4121
Joseph Boell
792-1565
Gary Brauckman
659-2295
Alan Brincks
792-5872
Ryan Brockman
464-9966
Raymond Hagedorn
653-2486
Craig Hansen
658-2707
Randy Hart
999-5614
Richard Heinrich
792-4180
Stanley Henrich
792-2873
Paul Heuton
792-6322
Steve Hoogestraat
689-2457
Eugene Kasparbauer
792-1214
Reinold Kraus
792-9939
Wilbert Lussman
792-9505
Thomas Meiners
684-2801
Steve Olberding
792-5131
Allen Pietig
792-3538
Rick Promes
792-2636
Daniel Quandt
792-4773
Martin (jack) Schmeiser
659-3124
Allen Soyer
822-5340
Elaine Soyer
659-3785
Donald Stork
673-4443
Don Tuel
659-3021
Travis Tuel
659-3098
Duane Wenck
822-5226
Max Wenck
822-5544
David Williams
792-4993
Michael Wolf
659-2172
CARROLL COUNTY HOME CARE AIDE DEPARTMENT:
15
NAME / TITLE
HOME PHONE #
Marj Testroet –
712-792-1859
Deb Heithoff
712-792-2581
Jan Andersen
712-689-2411
Alyce Bierl
712-689-2520
Joan Janssen
712-659-2238
Kris Nagl
712-792-1191
Monica Nellesen
712-792-5790
Tammy Otto
712-655-3134
Linda Palmer
712-654-3532
LuAnn Schlichte
712-792-1489
Bonnie Schultz
712-659-2258
Barb Thielen
712-792-3888
HOME E-MAIL ADDRESS
CARROLL COUNTY CONSERVATION DEPARTMENT:
NAME / TITLE
HOME PHONE #
HOME E-MAIL ADDRESS
HOME PHONE #
HOME E-MAIL ADDRESS
Mark River – Director
Valarie Hucka
Amy Atherly
Aaron Hershberger
John Danner
Jason Christensen
Denny Lawler
Bill Van Zuiden
CARROLL COUNTY ATTORNEY”S OFFICE:
NAME / TITLE
John Werden – County Attorney
Jim Van Dyke
712-792-1418
Yvonne Presley
Shirley Schmidt
Carol Rowedder
CARROLL COUNTY BOARD OF SUPERVISORS:
NAME / TITLE
HOME PHONE #
HOME E-MAIL ADDRESS
Eugene Meiners
712-669-3472
[email protected]
Neil Trobak
712-792-5465
[email protected]
Dan Neiland
712-673-4483
Del McDermott
712-792-4721
[email protected]
Marty Danzer
712-792-6013
[email protected]
NAME / TITLE
PHONE NUMBER
E-MAIL ADDRESS
Ron DeReus – Tech. Support Hardware
515-232-6024
[email protected]
Dan Lehman – Tech. Support Software
515-232-6024
[email protected]
Brad King – Sales
712-258-1143
[email protected]
INCODE – CMS – (SOFTWARE MAINTENANCE)
VANGUARD APPRAISALS – (SOFTWARE MAINTENANCE)
16
NAME / TITLE
PHONE NUMBER
E-MAIL ADDRESS
800-736-8625
[email protected]
Support
SIDWELL COMPANY – (SOFTWARE MAINTENANCE)
NAME / TITLE
PHONE NUMBER
E-MAIL ADDRESS
Neal Carpenter (President)
630-549-1077
[email protected]
Mark Kemper (Dir. of Project Mgmt)
630-549-1000
[email protected]
Van O’Brien (Project Manager)
630-549-1031
[email protected]
PHONE NUMBER
E-MAIL ADDRESS
800-228-3628
[email protected]
SCANTRON – FPC (HARDWARE MAINTENANCE)
NAME / TITLE
Scantron FPC Company – Omaha, NE
FOX COMPUTERS (Local Hardware / Network Support)
NAME / TITLE
Joe Gobbles (Owner)
PHONE NUMBER
E-MAIL ADDRESS
Office: 712-792-8990
Cell: 712-830-5212
[email protected]
LNC COMPUTERS (Local Hardware / Network Support)
NAME / TITLE
Louie Grote (Owner)
PHONE NUMBER
E-MAIL ADDRESS
Office: 712-792-3543
Cell: 712-830-8978
[email protected]
PHONE NUMBER
E-MAIL ADDRESS
IKON (Copier Support)
NAME / TITLE
Keith Wendl (Sales)
515-232-3241 #401
(Technical Support)
800-955-2009
Cell:
www.ikon.com
DYNAMIC BROADBAND (Internet Service Provider)
NAME / TITLE
PHONE NUMBER
E-MAIL ADDRESS
General Tech Support
866-932-6691
[email protected]
Direct Technical Support
319-665-3811
DEPARTMENT TEAM LEADERS:
NAME / TITLE
PHONE NUMBER
E-MAIL ADDRESS
Paul Fricke(Auditor)
712-792-6451
None
Diane Janning (Assessor)
712-792-5419
None
Peggy Weitl (Treasurer)
712-669-3675
Derek White (Emergency Mgmt.)
712-790-7761
Marilyn Dopeheide (Recorder)
712-792-1309
[email protected]
Carey Kersey (Environmental)
712-794-0259
[email protected]
John Werden (Attorney)
712-792-6387
Mark River (Conservation)
Doug Bass (Sheriff)
712-792-1002
Dave Paulsen (Engineer)
712-792-3824
Carl Wilburn (Information Technology)
712-659-3848
[email protected]
PHONE NUMBER
E-MAIL ADDRESS
Dell Corporation
800-293-3492
[email protected]
HP Corporation
800-752-0900
[email protected]
MISCELLANEOUS CONTACTS:
NAME / TITLE
Gateway Computers
Evercom (Jail Monitoring)
972-988-3237
17
Feld Fire Equipment (Jail Monitoring)
712-792-3143
Imagetek
515-270-4858
Iowa DOT (Arts Console Program) Tina
Hargis
515-237-3175
Shieldware Support (Jail & Sheriff)
800-476-5264
[email protected]
Dynamic Broadband (Internet)
866-932-6691
319-665-3811
[email protected]
[email protected]
18
6. PLAN APPENDICES ~ cont.
Item #3 ~ IT Standard Operating Procedures (SOP) & Policies:
SEE CARROLL STANDARD OPERATING
PROCEDURES FOLLOWING THIS PAGE
19
6. PLAN APPENDICES ~ cont.
Item #4 ~ BIA (BUSINESS IMPACT ANALYSIS):
COPIES OF A BUSINESS IMPACT ANALYSIS FOR
EACH DEPARTMENT ARE INSERTED AFTER THIS
PAGE.
20
6. PLAN APPENDICES ~ cont.
Item #5 ~ OFFICE EVACUATION PLAN (OEP)
EVACUATION PLAN:
Carroll COUNTY COURTHOUSE
EVACUATION SAFETY PROCEDURES
General Procedures (All Evacuations)
Upon notification of an evacuation, personnel should evacuate the building by designated evacuation routes as quickly as
possible but in a quiet and orderly manner.
Restrooms and vacant rooms will be checked by:
Location
Primary
Secondary
Basement
Maintenance
IT Director
Ground Floor
Sheriff
Maintenance
1st Floor
Treasurer
Recorder
2nd Floor
Court
Maintenance










All visitors will be escorted to safe area by personnel in the department they are visiting. Other visitors will be escorted by
county personnel listed above.
Handicapped individuals should proceed to center stairwell landing and wait for assistance from the Fire department.
Department heads (or designee) will ensure all personnel are notified of the evacuation.
No personal belongings should be taken during an evacuation (note: purses can be taken if they are easily accessible).
Each department head will develop a procedure for securing records and valuables, if time allows during an emergency.
All personnel should familiarize themselves with evacuation routes from the building. Evacuation route maps are
posted by the center stairway on each floor. Follow the primary evacuation route indicated in green unless the exit
is blocked.
DO NOT USE ELEVATOR WHEN LEAVING BUILDING!
All personnel will notify attendance taker of evacuation from building when reaching designated meeting area.
Attendance taker will report to Incident Commander (law enforcement or fire department official) the status of employees and
visitors.
In the event of a false alarm, maintenance or a public safety official will notify the County Auditor (or designee).
The Auditor (or designee) will in-turn notify all departments. All personnel will remain at meeting area until authorized by a public safety
official that they may leave the site.
Fire








Upon identification of a fire, dial 911 (or have someone notify the county communication center by dialing 911).
Attempt to extinguish the fire with the nearest fire extinguisher, if you feel comfortable doing this. If you are not
comfortable doing this or are unable to extinguish the fire, proceed to next step.
Pull nearest internal building fire alarm and exit the building according to evacuation procedures.
When exiting, personnel closest to an open window will close window, if time allows.
All doors should be shut upon exiting.
Feel closed doors with back of hand before opening.
Keep as close to the floor as possible if area contains smoke.
Meet with department head (or designee) at outside designated meeting areas, as defined on attached sheet.
Bomb Threat






Upon receipt of a bomb threat, employee will notify their department head (or designee).
Department head (or designee) will notify county communication center by dialing 911.
Department head (or designee) will send runners from their own department (or others, if not enough people are
available in department to cover entire courthouse) to each floor to inform occupants that an immediate evacuation
is necessary.
All employees will meet at outside designated meeting areas, as defined on attached sheet.
All personnel are to remain at designated meeting areas until released by a public safety official.
Auditor (or designee) will notify occupants of surrounding buildings of bomb threat.
Tornado





Do not use elevator.
In the event that evacuation is not possible, each person should seek shelter underneath a desk or a large heavy
object.
Stay away from all windows.
Attendance taker should ensure that all personnel are in safe area.
All personnel should remain in basement notified by National Weather Service personnel (via NOAA Weather
Radio) or local radio station staff that the storm has left the area.
6. PLAN APPENDICES ~ cont.
21
Item #5 ~ OFFICE EVACUATION PLAN (OEP) ~ cont.
Earthquake
Earthquakes can strike suddenly and without warning. If one strikes, follow these procedures:
·
Stay calm.
I.
II.
·
If you are indoors, stand in a doorway or crouch under a desk or table and hang on to one of the legs. If
there is not a table or desk nearby, sit down against an interior wall. Keep away from windows or glass
dividers if at all possible. Protect your eyes by pressing your face against your arm. Stay inside until
shaking stops.
·
After shaking stops, check yourself for injuries.
·
Check others for injuries. Give first aid for serious injuries, if you are trained.
·
Report serious injuries by calling 9-1-1.
·
Move carefully and watch out for things that have fallen or broken, creating hazards.
·
Be ready for additional earthquakes called ““aftershocks””.
·
If structural damage or utility damage/outage has occurred to the building, all non-seriously injured
occupants should leave their work areas immediately according to the fire instructions above. When
exiting, move away from the building quickly to prevent injury from falling debris.
·
Maintenance personnel will check the building for damages prior to allowing personnel to return.
·
The Auditor (or designee) will notify departments when it is safe to reoccupy facility.
·
Do not leave designated meeting area until authorized to do so by department head (or designee).
·
If you are outdoors, move to an open area away from buildings, trees, telephone, and electric lines. Drop to
the ground and stay there until the shaking stops.
·
On the road, pull over in a clear location (away from underpasses/overpasses), stop and stay there with your
seatbelt fastened until the shaking has stopped. Once the shaking has stopped, proceed with caution. Avoid
bridges or ramps that might have been damaged by the earthquake.
Other Evacuations: Chemical, Major Disaster, Etc.
Auditor (or designee) will notify all departments of necessity to evacuate building.
When notified, follow the same procedures outlined in general procedures and fire above.
Review
The Carroll County Safety Committee will review this plan annually prior to Iowa Severe Weather Awareness Week.
Revised 9-10-2002
22
6. PLAN APPENDICES ~ cont.
Item #6 Diagram of Carroll County Courthouse Computer Network
Power
Read
Check
Carroll County Courthouse LAN Layout as of 1-17-07
23
6. PLAN APPENDICES ~ cont.
Item #3 ~ HARDWARE & SOFTWARE:
COPIES OF ALL WORKSTATION INVENTORIES ARE
INSERTED AFTER THIS PAGE.
24
6. PLAN APPENDICES ~ cont.
Item #3 (cont.) ~ VOLUME SOFTWARE:
Symantec Norton Corporate Volume License Information (Total 50 Licenses)
QUANTITY:50
VLK (Volume License Key):
License ID 8278985 Certificate Number 3513028 End Date 28-MAR-07
Department:
PC Computer Name:
Department:
Community Services
Sheriff’s Office ~ cont.
1) Cynthia Emery
31) Tom Franzen
2) Meredy Egan
32) Sam Hansen
3) Nancy Ethrington
33) Jail04
4) Marsha Nuckles
34) Jail02
5) Reserved
35) Deputies04
PC Computer Name:
6) Rosie Stotts
Treasurer’s Office:
7) Ed Ohl
36) Peggy Weitl
Peg02
9) Niki Billmeier
37) Mary Lou Nichols
Marylou
10) Candace Smith
38) Lisa Wagner
Lisa
Data Processing / IT:
39) Barb Schultes
Barb
8) Community Services Server
CCCMServer
11) Carl Wilburn
Carl02
40) Jean Seidl
Jean
12) Carl Laptop
Carllaptop
41) Jessie Haubrich
Jessie
13) GIS (Symantec Server)
GIS
42) Emily Loew
Cindy
14) Sheriff Office Server
SOServer
43) Counter 1
Count1
15) Image Server
Imageserver03
RTDDS
RTDDS
44) Counter 2
Peg
45) Counter 3
Count3
Recorder’s Office:
16) Marilyn Dopheide
Marilyn02
Environmental Health Office
17) Pat Simons
Pat
46) Carey Kersey
Carey
18) Paula Schon
Imagescan03
47) Sherry Storjohann
Sherry
19) DNR
DNR
48) Shell Irlbeck
Shell03
20) Vault
Tom
Home Care Aides
21) Vault
Vault
49) Marj Testroet
CCHCA
Auditor’s Office
Sheriff’s Office:
22) Doug Bass
Sheriff1
50) Paul Fricke
Joan
23) Kelly Boell
Ruth03
51) Joan Schettler
Joan03
24) Dave Potthoff
bill
52) Joann Martin
Joann
25) Dave Potthoff Laptop
Sheriff2
53) Paula Schon
Auditor Extra
54) CMSServer
CMSServer
26) Ken Myers
27) Greg Kustra
28) Bill Croghan
29) Kevin Caltrider
30) Ken Pingery
Assessor’s Office
Engineer’s Office
25
55) Diane Janning
Diane04
61) Dave Paulsen
56) Judy Schreck
Judy04
62) Paul Heuton
57) Counter
Lynn
63) Steve Hoogestraat
58) NTC3
NTC3
64) Jack Schmiser
65) Elaine Soyer
59) Assessor Laptop
Assessorlaptop
66) Engeineer Server
60) Assessor Laptop (Toshiba)
AssessorLaptop03
67) Dave Williams
69) Parts Room
69) Wilbert Lusman
A
D
D
I
T
I
O
N
A
L
L
I
C
E
N
S
E
S
…
License:
PC Computer Name:
Department:
5 User License Windows XP Upgrade:
License # 16182976
11 User License Microsoft Office XP
1) Joan Schettler
Joan03 (Aud)
Ken Myer
CCtablet1
2) Joann Martin
Joann (Aud)
Bill Croghan
CCtablet2
3) Lynn Schmidt
Lynn (Assess)
Ken Pingery
Cctablet3
4) Judy Schreck
Judy (Assess)
Kevin Caltrider
Cctablet4
5) Carey Kersey
Carey (Enviro)
Tom Franzen
Not Installed
Greg Kustra
Not installed
15 User License ImageTek Paperclip
PC Computer Name:
Marilyn Dpoheide
Marilyn02
Sam Hansen
Not installed
Pat Simons
Pat
Dave Potthoff
Not installed
Paula Schon
Imagescan03
Shell Irlbeck
EHD TabletPc
Diane Janning
Diane Janning 02
Not Used
Joan Schettler
Joan03
Not Used
Carl Wilburn
Carl02
Peg Weitl
Peg04
Barb Schultes
Barb04
Emily Lowe
Emily04
Jessie Haubrich
Jessie04
Jean Seidl
Jean04
Harvestor
ITworkstation04
Recorder Vault
Vault
26