Spring 2014

Transcription

Spring 2014

2014
Mr & Mrs Cozens
Wedding anniversary
Spring 2014
8
Paragon Website
Letting you know what you can
access online on our website.
10
Fire Safety
14
Spring Baking
Keeping you up-to-date on the
lastest fire safety news.
Recipes perfect for light Spring
dishes.
P16
16
Railton Close
We welcome 48 new residents
to Railton Close and look at the
history of the sight.
28
Railton Close, Weybridge
Getting in Peak Condition
Paragon staff will be attempting
to climb the three peaks in 24
hours, read to find out more...
32
Community Hero Awards
Find out about Paragons’ local
community heros and who won
the awards!
Paragon Peakies
Community Hero Awards
2014 The Resident Spring NEW.indd 1
P28
P32
P10
Fire Safety
23/04/2014 17:14:15
1
2
Search moves is
moving online...
Are you coming too?
Search Moves is Elmbridge Housing Trust’s transfer application
process, for people who live in the local area. We mentioned in the
Winter Resident that the Search Moves scheme is moving online
and for those interested, reapplication for the Search Moves
Schemes starts soon!
We’ll let you know by letter and
email when you can reapply
online, and you’ll have a month
to do so. We’ll remind those
who have not reapplied to do
so, or applicants will risk their
application being cancelled.
During the reapplication period
the current Search Moves
website will operate as normal.
Properties will be advertised for
you to bid on. After reapplication
we’ll inform you of your priority
band.
Existing bands awarded for
medical reasons will be kept in
most cases, but please complete
the medical section of the form
if this applies to you. Please
let us know any changes in
circumstances.
Remember that if you are assessed in band
B after re-registration, or remain in band B,
your effective date will change to the date
in which you were placed in band B, rather
than the date of your application. Band C or D
registration dates will be honoured.
We’ll let
you know
by letter
and email
when you
can reapply
online.
If you had previously applied to
either Spelthorne or Elmbridge
borough councils, you’ll now be
managed by Paragon, so your
reference number will change.
Any local connection you had to
either borough will remain.
tings team
t
le
e
h
t
t
c
a
Cont
t. 01932 235 880
e. [email protected]
23/04/2014 12:53:35
Spring 2014
HomeKey
at is a
ne system th
li
n
o
w
e
n
r
u
o
HomeKey is
anage
ol to help m
to
e
iv
ct
e
ff
e
quick and
ur available
sfer within o
n
a
tr
to
g
in
ish
residents w
sing stock.
RuTCHT hou
r
Remembe
75% of our empty properties
go to the local authorities. We
would envisage advertising
approx. 25 properties over the
year. The new system has been
running since mid-January,
and is available to residents
with a connection to Richmond
areas. To date we have had
167 residents apply to join
the HomeKey system and are
actively using it. Since this new
system was launched we have
advertised 5 properties, made 6
offers, and successfully moved
3 transfer applicants.
•
Residents cannot be registered with both
HomeKey and Search Moves.
•
Both transfer schemes are moving online, and
you’ll need to be online to register.
•
Having difficulty joining online and unsure of
how to use the websites? - We would be happy
to arrange a one-to-one training session to
enable you to use the site fully.
See the contact details on the previous page.
If you wish to apply for a transfer you are required
to set up a HomeSwapper account, if you do not
already have one.
We have created a step-by-step guide to help you
with the application process, this is available on
our website.
We can also
send you a
printed copy
in the post.
23/04/2014 12:53:36
3
4
Have you considered
swapping your home?
Over 100 residents came to our event
Paragon held its first Mutual
Exchange (MX) event on 11
February this year.
The MX event gave residents an
opportunity to find out about
potential homes that they could
swap with. It also gave residents
a chance to sit down and chat
with a member of staff, ask
questions, and find out about
HomeSwapper.
Finding a home to move to can
be a lengthy process. Paragon’s
MX event has helped residents
to find more matches in a shorter
space of time.
Over a hundred Paragon
residents came along to the
event meaning there were lots
of properties to choose from.
The event was a great success
and many contact details were
exchanged on the day! Due to
the popularity of the event we
will be looking to hold another
event in the near future. In the
meantime, we are offering a
small advert space in future
editions of The Resident where
you can advertise your home.
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If you would like more information about
mutual exchange or would like your home to
appear in a future addition of The Resident
please get in touch with the lettings team or
contact Reshma Vyas on 01932 235 789.
23/04/2014 12:53:39
D
iam
Mr & Mrs Cozens
Celebrating 60 years together
t
zens first me
o
C
y
le
ir
h
S
d
Reg an
g in
ere both livin
whilst they w
n.
hts of Londo
the bright lig
They use to attend the
Abbey Community Centre in
Westminster and enjoyed many
a dance there, although Shirley
says that Reg isn’t much of a
dancer!
They both say it wasn’t love at
first sight, with Shirley always
running away when Reg and his
brother entered the community
centre! But after persistence and
a lot of trips to the pictures down
Victoria, Shirley soon got the love
bug for Reg.
The
secret to
a happy
marriage,
is give and
take, you’ve
got to learn
to give and
take, if you
don’t do
that you’ve
got nothing
really.
Spring 2014
ond
5
W
edd
ing
!
The couple were married at
St Matthews Church, Great Peters
Street in Westminster on the
13th March 1954 at 3:30 in the
afternoon and will be celebrating
on 15 Saturday 2014, with friends
and family at their local club at
Bradshaw House! To congratulate
the couple, Paragon arranged for
a beautiful bouquet of flowers
and a frame to display their
letter from the Queen. They also
had gifts and cards from their
neighbours throughout the day!
Shirley spoke of how much she
loves living at Bradshaw House,
“It’s quiet, peaceful, it’s a nice
place to live, with lovely people”.
Shirley is a regular bingo player
and plays around 5 times a week,
whilst Reg loves a flutter on the
horses!
It’s lovely to see two such happy
people within their community
and we wish them all the best.
23/04/2014 12:53:40
6
Winner!!
In February the
first edition of the
sheltered housing
newsletter hit
door steps!
Each newsletter was packed with up-todate news and stories for each scheme. The
scheme managers are taking an active role in
this, writing articles and taking photographs.
February’s edition also contained a Sudoku
puzzle; after many entries the lucky winner was
randomly picked from a hat, (Mr Peter Trounce
of Bishops Hill in Walton-on-Thames). Lauren
Cole and Bryony Warren from the Design and
Communications team went to visit Mr Trounce
to present him with his prize.
We’d like to thank everyone for their entries,
keep a look out for the next competition as it
could be you that we’re visiting next!
ing
Elvis has left the build
Outside it may have been
cold and wet, but some of
our neighbours devastated
by flood waters at Marling
Court Residential Care
Home, had a Valentine’s Day to remember. re &
Here, the
here
the elsew
As part of an exhibition Graham
Underhill was showing at the
Riverhouse Arts Centre in
Walton, called ‘Here, There and
the Elsewhere’, are some edited
memories of our resident, the
late Mrs Josie Ayling who had
lived in Walton all her life. Visit
www.herethereandtheelsewhere.com
to view a short film which has
soundtrack memories from
Josie and some pupils of Ashley
Primary School. Josie had a remarkable memory
for almost 98 and contributed
many memories and some
photographs to the exhibition. It
is with much regret she passed
away late last year and will be
unable to view the
completed item,
although her two
sons attended the
exhibition.
On 14 February, Elvis entered the building. A
vision in red, he sang his way to our hearts, song
after song of music to reminisce by “The King”
himself. Jailhouse Rock, Suspicious Minds, (Let
Me Be Your) Teddy Bear, All Shook Up – he sang
them all. The residents and staff danced the
afternoon away.
23/04/2014 12:53:43
Ha
e
c
i
v
r
e
s
n
ndyper so
We can:
From 1 April 2014, during the first 3
months of a new tenancy the following
residents will be able to request 3½ hours of
the Handyperson’s time to help them with the
smaller jobs:
•
•
•
Martin
Mic
We are pleased to
announce that we are
expanding the Handyperson
Service in order to assist more
of Paragon’s residents.
Spring 2014
New tenants who are over 65 years of age
Single parents with children under 12
Tenants moving into supported housing
Also from 1 July 2014, if you are a leaseholder
over 65 years of age and living within a
sheltered housing scheme or within a
development designated for the elderly you
can book 2 hours of the Handyperson Service
for a small charge.
•
•
•
•
Put together flat pack furniture
Fit shelves
Hang pictures
Fit bathroom accessories
Paragon will provide the
consumable type materials
such as plugs and screws, you
provide the item that you would
like fixed. If you are an elderly
leaseholder and would like to
book an appointment for this
service you can do this from 1
June 2014.
Electrical work, gardening and decorating are
not included in the Handyperson Service.
A big thank you
We'd like to thank all residents who filled
in an HDF form recently. We appreciate you
taking the time to do so. By filling in the form
you help keep our records up to date and
improve our services to you.
200 people who completed
the form were lucky winners
of shopping vouchers.
23/04/2014 12:53:44
7
8
Have you logged onto the
new Paragon website yet?
Why not check out
the new Paragon
website now?
You can...
It’s easy to navigate on your computer or
smartphone. We are offering more of our
services online. You can now pay your rent
and report a repair through the website. You
can find out more information about the
organisation and our services.
Find out what’s happening in
Resident Involvement and learn how
to get involved with your community
through them or how to apply for the
Challenge Fund!
23/04/2014 12:53:45
Spring 2014
Find your officers
Not sure who your Tenancy
Services Officer of Income Officer
is? You can look this up on the
'Contact us' page. What’s happening?
In the ‘What’s happening’
tab you’ll find even more
exciting information, including
news, events and also useful
community information.
Publications
We’ve recently been keeping our ‘Publications’
page up-to-date, you can find the link to these in
the top right hand corner of the website. We have
a great range uploaded to the website, past and
present Annual Reports, Resident Magazines,
Leasehold newsletters and many more! You can
also read all the up-to-date policies in this section.
23/04/2014 12:53:46
9
10
Paragon has
responsibilities for the
home in which you live.
One of those is making sure that the
structure of buildings and communal
areas within them meet fire and safety
requirements.
Fire!
FREE!
Smoke alarms
The health and safety of our
residents is always a key
priority for the group and
we have made significant
investment in our management
of fire safety, including fire
risk training for our housing
management teams.
Last year we carried out 650
fire risk assessments and these
assessments continue each year.
We encourage our residents to be
safe in their home. If you don't
have smoke alarms fitted in your
Trust property, please contact
us on 01932 235 874. We can
book an appointment to supply
and install smoke alarms in your
home completely FREE of charge.
We are about to embark on a major fire
safety improvement programme and part
of the programme will involve regular
inspections of the communal areas and
cupboards within blocks.
We also have a duty to make sure you can
escape in an emergency. Staircases and
the communal areas within the block are
the routes for the fire-fighters, as for you
and your neighbours. This means that we
have to be strict about what you can leave
outside your property.
Our policy is that you may not use
communal areas for:
•
Storage of your possessions
•
Dumping unwanted goods
•
Placing decorative items
outside your front door
•
Storing flammable items
inside cupboards
These things restrict the
escape route or could give off smoke that
would affect you or hinder the Fire Service
in their rescue duties. It is our duty to
keep you safe from the risk of fire.
If you know others who are storing items
in communal areas, please contact your
tenancy services officer, so we can ensure
your exit routes are safe.
Please help us to help you and keep
communal areas and cupboards clear.
23/04/2014 12:53:47
Spring 2014
11
Paragon’s Fire Safety Team Doubles in Size
Over the last 4 months
Gordon Alexander, Project
Manager – Fire Safety has
been extremely busy in
assessing the fire safety
priorities within our stock
and establishing a strategy
to deal with this important
and legal requirement.
Gordon has now been joined
by Steve Kallagher Project
Surveyor – Fire Safety. Like
Gordon, Steve previously
worked for the London
Borough of Southwark
which unlike our own stock
has high rise blocks up to
26 storeys and has almost
40,000 dwellings for rent so
their collective knowledge in
this area is very extensive.
The Fire Safety team of
Gordon and Steve are
currently prioritising our
stock so that fire prevention
improvements can be
carried out for those blocks
that have a greater priority.
Steve Kallagher
These include our supported
housing schemes, elderly
care homes and sheltered
schemes as well as our
general need stock. A number
of schemes have already
been completed but works
will greatly accelerate with a
tender framework agreement
in place by April which will
allow a continuous roll-out of
works from an approved list of
specialist contractors.
If you have any queries or concerns relating to
fire safety in your property please email us at
[email protected]
or telephone Gordon or Steve
on 01932 235 874.
23/04/2014 12:53:47
12
ck
Looking to get ba
into work?
It sounds strange, but it can often cost money
to get back into work. For example, you want to
work but you can’t afford to get to the interview,
or you need a qualification to work but it costs
too much money to get it.
We have conducted a small trial
of the B2WF over the last few
months and these are some of
the ways that the money has
been used:
•
We paid for travel costs for a
month for Rachel who had just
got back into work. This saved
her £100.
•
We paid for Simon to get a
Construction Skills Certificate
Scheme (CSCS) card. Without
this he couldn’t work on
a building site but
he couldn’t afford
to pay for the
card. Simon has
now got the job
that he wanted.
•
We paid for Jack to get an
Award for Personal Licence
Holders (APLH) qualification
which means that he has now
been able to find work in the
bar industry.
Even when you are back into work, the first few
weeks can be really expensive. You might have to
pay for travelling to work everyday or having to buy
special clothes like overalls or work boots.
We know that it’s a worry but we can help. We have
launched a new scheme called “The Back To Work
Fund” (B2WF) which has been designed to help
solve this problem.
If you are looking for work or just got back into work
apply to the B2WF for a grant (you won’t have to
pay us back), giving us details of what you want the
money for and how this will directly help you.
To apply
Call us on 01932 235830 or email
[email protected] and
type “b2wf” in the subject box.
These are just a few examples
and we will consider paying for
anything that may help you get
a job. All that we ask is that you
provide us with proof for what
the money has been used for, for
example, a copy of a completed
course or qualification or receipts
for purchases made.
23/04/2014 12:53:47
13
Fighting the floods
Paragon has worked closely with
local authorities to help alleviate
the distress caused to many of our
customers during the recent floods.
During the exceptional weather
conditions, Paragon pulled together
a Rapid Response Team, headed by
Rachael Smart, Housing Manager. This
involved over 30 officers from all parts
of the Group, getting out and about
around our estates.
We particularly focused on our most
vulnerable customers and visited them
on a daily basis; so much so that one
resident actually said to us "it is lovely
seeing you all every day but I really
am ok, you do not need to come so
often!". This work really highlights why
it is so important that residents fill in
Household Details Forms as we could
identify straight away those people
who were vulnerable or might need
additional help.
Paragon were right on the frontline
supporting our residents by:
•
Visiting around 20 of our estates
covering nearly 1,000 properties
•
Deploying over 500 Floodsaxs
•
Prevented over 20 unstable trees that
were a danger to local residents and
property
Emergency supplies
•
Raising over 1,000
additional repairs
(largely fencing and
roofing)
•
Stocking up on
bottled water,
safety equipment
and protective
Unstable trees
clothing and
•
Providing 10 portaloos
in the worst affected areas
The main issue we dealt with was
the high water table, which created
blockages in peoples' homes and
drainage systems, resulting in sewage
seeping into people’s gardens.
We worked closely with local authority
housing teams, Thames Water and the
environmental health team.
The worst affected areas were in the
borough of Elmbridge. The cooperation
and response of the Council and
Paragon was well planned, united and
resulted in a sensitive and appropriate
response where needed. We would
also like to thank our residents who
were at all times polite, responsive and
appreciative.
Let’s hope this does not happen again but if it does we are now fully alert and
properly equipped to deal with any future emergency of this nature.
23/04/2014 12:53:48
14
Recipes
lighter dishes for
brighter days
p
Pea & mint sou
Prep: 20 mins Cook: 25 mins
d
Hot cross breain
g
& lemon pudd
Prep: 20 mins
Cook: 40 mins
Ingredients
Need
a way to
use up your
leftover hot
cross buns?
Try this
• 200g lemon curd
• 2 large eggs
Serves
4
• 200ml double cream
• 200ml milk
• ½ tsp vanilla extract
• 4 tbsp caster sugar
• little lemon zest
Method
1. Butter a 1-litre baking dish that will quite
snugly fit the buns. Cut each bun into 3 slices,
and sandwich back together with a generous
spreading of curd. Arrange buns in the dish.
2. Whisk egg, cream, milk and remaining curd,
then sieve into a jug with the vanilla and 3 tbsp
of the sugar. Pour over the buns and stand at
room temperature for 30 mins for the custard
to soak in.
3. Heat oven to 160C/140C fan/ gas 3. Scatter
the remaining sugar and lemon zest over the
pudding. Bake for 30-40 mins until the top is
golden and the custard gently set. Stand for
5 mins, then serve with cream or vanilla ice
cream, if you like.
• 1 tbsp olive oil
• knob of butter
• 1 potato, cut into small dice
Serves
6
• 1 litre hot vegetable stock
• 900g frozen petits pois
• ½ bunch spring onion, sliced, plus a few
extra to serve
• ½ small bunch mint, leaves picked, plus a
few extra to serve
• 85g parmesan (or vegetarian alternative),
very finely grated
• knob of butter, for the dish
• 4 stale hot cross buns
Ingredients
Method
1. Heat the olive oil and butter in a heavy
based pan. When foaming, add the spring
onions and potato. Gently fry without colouring
for about 5 mins. Stir in the stock, bring to the
boil and simmer for 10 mins or until the potato
is tender.
2. Stir in the peas, bring to the boil again, then
cook for about 3 mins until they are just done.
Remove the pan from the heat, add the mint
leaves and whizz in a blender or food processor
until smooth.
3. To make the Parmesan biscuits, heat the
grill to high. Line a baking sheet with baking
parchment and divide the grated Parmesan into
6 long strips. Grill for 1 min or until the cheese
has melted and is lightly golden. While still
warm and a bit flexible, release the biscuits
from the baking parchment with a palette or
cutlery knife, then cool until firm.
4. To serve, heat the soup and divide
between 6 bowls. Scatter with mint and sliced
spring onions, if you like, and serve with the
Parmesan biscuits on the side.
23/04/2014 12:53:49
15
A sign of change for a
Molesey community
A new resident group for Grovelands and Palmers
Grove has proven to be effective with quick
success, thanks to the initiative of some committed
residents, Paragon & Elmbridge Borough Council.
The new Chairman, Reece Maycock, tells us their
story so far:
Since moving into Grovelands 4 years ago,
I had ambitions of starting a residents
group, having had experience of both in house
training with Elmbridge Housing Trust in the past,
and having set up a couple of residents groups in
other locations before.
On behalf of the residents, I have
already successfully managed
to have new road signs installed
with some numbering, as visitors
found our odd and even door
Grovelands and Palmers Grove already has a level
numbering system somewhat
of community spirit and friendship between diverse unique and confusing here.
neighbours, and I saw the chance of building
Elmbridge Council fitted these in
on this by bringing together other residents and
February.
forming a new group to encourage and develop on
Working with Paragon we are
community spirit, better tenant involvement with
now looking at starting to make
Paragon Housing, and better communication with
improvements on behalf of
Elmbridge Borough Council.
residents, using the feedback
After the positive responses to the idea of forming received from our survey sent out
Grovelands Area Residents Association, then
when initially forming our group.
a successful first meeting to nominate official
positions and officially form GARA, the positivity is We hope in future to develop on
our newly formed community
continuing thanks to efforts between us and both
with some social events, resident
Paragon and Elmbridge Borough Council.
newsletters, a dedicated website,
and also a Neighbourhood Watch
t
n
e
volvem
in
t
n
e
scheme in conjunction
id
s
e
r
Contact
with Surrey Police.
t. 01932 235 964
23/04/2014 12:53:51
16
Welcome to Railton Close
Paragon welcomes 48 new residents to Railton Close in
Weybridge. The development, formally known as
'The Dell' is finally complete.
Built by Paragon in partnership with Brooklands
Museum Trust and English Heritage, the
development borders Brooklands racing circuit –
the world’s first purpose-built racetrack. The name
of the development is inspired by the Napier
Railton car, which was driven to the all-time lap
record at Brooklands in 1935.
As part of the development, the Competitors’
Tunnel – once used by drivers to enter the track
– has been restored. It will now provide residents
with a glimpse of racing history every time they
leave their homes.
A rainwater harvesting system
significantly reduces water usage
at the site, and all homes include
low-energy lighting and waterefficient taps, with appliances
‘A’-rated for energy efficiency.
And a new green space and
play area have been created –
complete with a giant toy car,
a plane and a motorbike on
springs.
The official opening of Railton Place took place on
1 May and was hosted by ex Formula One racing
driver Tiff Needell. The entire Brooklands racing circuit is a
Conservation Area, with parts of the track
designated a Scheduled Ancient Monument.
As such, sustainability has been at the heart of
the project since its inception, and Brooklands
Museum Trust and Paragon Housing have worked
with English Heritage throughout to ensure the
sensitive handling of the restoration work.
All properties combine contemporary style with
eco-friendly features such as highly-insulated
walls, roofs
and floors,
all of which
exceed current
building
requirements
for new-build
homes.
Lambert Court
Play area
Public footpath access through
the Railton Close site at the end
of Locke King Road has also been
preserved. People walking along
the footpath will be able to view
the tunnel, and a new history
signage board which aims to
introduce a new generation to
Brooklands’ glorious past.
On the following page you
can see a timeline of how the
Brooklands site has evolved.
23/04/2014 12:53:53
17
Holden Court
23/04/2014 12:53:55
18
A place in history
1906–7
Brooklands, the world’s
first purpose-built motor
racing circuit, is built by
local landowner Hugh
Locke King.
1913
1907
A 100-mile massed start
cycle race takes place at
Brooklands. These events
become hugely popular at
the Track in the 1930s.
Percy Lambert becomes
the first man to cover 100
miles in an hour in front
of a large Brooklands
crowd.
Percy Lambert
1907
S F Edge sets a world
24-hour record at
Brooklands, driving 1,581
miles in a 60HP Napier.
1937 Start of the
bicycle 100km race
1909
Brooklands becomes one
of the first aerodromes in
Britain.
1919
The first non-stop
transatlantic flight is
made by a Brooklandsbuilt Vickers Vimy.
1926
The RAC organises the
first British Grand Prix at
Brooklands, constructing
sand chicanes along the
Finishing Straight.
23/04/2014 12:54:00
19
1946
1935
John Cobb sets a
Brooklands lap record
that still stands today,
reaching an average
speed of 143.44 mph in
his Napier Railton.
With the government
unable to release
Brooklands until 1949,
the site is sold to VickersArmstrongs. Motor racing
at Brooklands becomes
no more than a memory.
2003
Initial discussions take
place about building
affordable housing close
to the historic Brooklands
track.
2014
Railton Place is completed
– and a new chapter
in Brooklands’ history
begins to take shape.
Railton Napier
1939
The entire Brooklands site
is requisitioned by the
government and used to
produce aircraft including
Hurricane fighters and
Wellington bombers.
1962
First flight of the prototype
Vickers VC10 – the largest
aircraft solely built in the
UK.
1987
The Brooklands Museum
Trust is launched.
1990
The British Aerospace
factory at Brooklands
closes. Some 18,500
aircraft were built and
flown at the site between
1908 and 1990.
23/04/2014 12:54:07
20
Do you want to
reduce your
energy bill?
Keeping up with the bills is a big
worry and the tips can help save
money.
As well as switching your supplier, there are
other things that you can do to cut your energy
bills.
•
Turn down your thermostat – reducing room
temperature by just 1 degree can cut
your heating bill by around £65 a year,
according to the Energy Saving Trust.
•
Turn down radiators in rarely used or
empty rooms.
•
Programme the heating to turn off when you
are not home – Make sure that the boiler
programmer only comes on when you need it.
Why not set your heating to turn off 30 minutes
before you leave the house?
•
Replace light bulbs –
Energy saving light bulbs can help
you easily cut your energy bills.
They can last ten times longer
than a standard light bulb and
use 75 % less electricity. If you
replace all of the bulbs in your
house with energy saving
ones, you could save about
£60 a year.
•
Switch off lights when not in
use and use the best bulb for
the size of room.
rgy
Get an ene eter
mart M
monitor /S
This is a simple gadget that
estimates how much energy
you are using so you can see
where you can cut back. Call
us on 01932 235830 or email
welfarebenefits@paragonchg.
co.uk and type “I want a
monitor” in the subject box for
more information. •
Choose cheaper to run gadgets
– If you are replacing an
appliance, you can cut your
bills by choosing the most
energy efficient model.
•
Don’t leave electrical goods
on standby – switch it off at
the plug if possible. Nearly
all electrical and electronic
appliances can safely be
turned off without upsetting
their systems.
•
Draw your curtains – Help
to keep the heat inside your
rooms.
•
Make sure that your radiators
are not obstructed.
•
Is your water too hot? – If
you have to add cold water
to a bath then your cylinder
thermostat is set too high. Set
it to around 60 degrees.
•
Bath “v” shower – having a
shower uses 40% of the water
required for a bath.
23/04/2014 12:54:07
21
We can help too
We’re also kicking off with a new
initiative which will help insulate
your walls and loft keeping the heat
in the house and the cost of heating
down.
•
Boil the kettle with only as much water
as you need.
•
Don’t leave the fridge door open and
avoid putting hot or warm food straight
into the fridge.
•
Washing clothes at 30 degrees can be
just as effective for normal loads. Also,
use full loads or economy programmes
when running your washing machine or
dishwasher.
•
Avoid using tumble dryers – Where
possible, dry clothes outdoors or on
indoor dryers.
•
If you have a bank account and aren’t
paying by Direct Debit, you could be
losing a lot of money. Direct Debit is
usually the cheapest way of paying as
most suppliers offer a discount if you
pay this way.
•
If you are in receipt of a bill in the post
which you then pay by cash or cheque,
if you pay within 14 days you may
receive up to 6 % off. This will vary from
supplier to supplier so ask them and
see what they say.
•
Prepayment meters are usually the
most expensive way to pay for gas and
electricity. Try asking your supplier if you
can move to a cheaper way to pay like
Direct Debit.
To do this we’ve asked Homeworks
Energy who have been working with
us for the last year or so to come and
carry out a brief survey of your home.
They would look at how much heat is
lost at the moment – this only takes
about half an hour. They will then make
an appointment which is convenient
with you to install cavity wall insulation
and loft insulation if this hasn’t already
been done.
If you’d like an appointment, call
0800 011 3375 otherwise they will
give you a call or leave a card if they
are in your area.
There will be other companies out
there asking if they
can do this work
H
C
for you so look for
T
WA
the Homeworks id
OUT!
pendant when they
call to see you.
If you have any queries please contact
Liz Yates on 01932 235 912.
23/04/2014 12:54:08
N
TS
AC T
TE
AN
Goodbye
Rohima!
We wish you every success!
Many of you will have met
Resident Involvement Officer,
Rohima Khatun over the past
couple of years. Rohima
has been inspirational and
enthusiastic about resident
involvement from her first day
with Paragon. She helped with
so many projects, challenges
and events it’s difficult to name
but a few. She is passionate
about working with young
people, and helping to improve
their lives. Her work with our
younger residents on the Stamp
Out Boredom summer project
and evenings in Reemo’s café on
the St John’s estate made her a
popular and friendly face.
Rohima was also key to the
wonderful Christmas Tea Dance
held in December, where we had
over 100 older residents from
across Paragon attend and enjoy
the festivities.
A few of her closest resident
friends joined her for lunch
at the Cromwell Centre to say
goodbye. She leaves Paragon
to continue her passion for
involving residents with a new
role at Kensington & Chelsea.
IO
N
22
Mr Roy
Weatherley
of Langdon Park
CO
MMIT TEE
It is with sadness that we report
the recent death of Roy
Weatherley.
Roy had been a resident at
Langdon Park in Teddington
since it opened. He was
very active in the Richmond
Tenants Action committee
and vocal in standing up
for residents.
Roy was the first Tenants’ Rep at
Langdon Park and worked hard to ensure
any problems were dealt with quickly, both
with Paragon and the managing agent. Roy
attended the local residents meetings on a
regular basis.
Within Paragon Roy attended a lot of
training events. He made sure that he was
present at all the important meetings. His
views have helped shape the service that
Paragon delivers. Although he could be
critical of Paragon he was also very proud
of the organisation, and the important
services that it provides and very willing
to promote the organisation with outside
agencies like SWIG and TPAS.
Paragon sends its best wishes to Roy’s
family and a number of staff and residents
attended Roy’s funeral.
23/04/2014 12:54:09
23
How do I
increase my
share?
CONTACT
Our Sales
Team
Do you want to own
more of your own
home?
Purchasing additional shares in
your home couldn’t be easier...
t. 01932 235949
Case House
85–89 High Street
Walton-on-Thames
Surrey KT12 1DZ
As a shared owner you can increase the
share you own in your property at any
time, in most cases up to full ownership.
The rent due on the equity you do not own
will be reduced according to how much
additional equity you wish to purchase in
your property.
We are currently offering a refund of the original valuation
fee and up to £500 (inc.VAT) towards
legal fees if purchase 25% or more of the equity.*
* To be settled upon completion
23/04/2014 12:54:09
24
Spring Gardens
Concerned about
trees?
The recent storms caused many trees around
our properties to become unstable, we dealt
with a vast number of calls from concerned
residents. Now the storms are behind us, we
want to hear from you if you’re concerned
about any of the trees in rear gardens and
communal areas of our properties, so we can
come and access the situation.
Under the current terms of our tenancy
agreements, residents would have
responsibility for these areas and any
associated tree works / inspections.
However, we have many residents who may
not have planted these trees and also may
not have the money to deal with what’s there.
During this amnesty, we would be providing
an inspection of any tree’s and also its
removal at our cost if needed. Please contact
your Tenancy Services Officer (TSO).
Responsibilities of
Quadron throughout the
coming growing season:
Grass Cutting Summer
Fortnightly from April
(16 Cuts)
Apply Herbicide to Hard
Standing
Once Annually – April
Furniture Inspection
Fortnightly
Initial Shrub Border
Maintenance
Once Annually – March
Routine Shrub Border
Maintenance
Summer (15 Visits)
Litter Bin Collection
Housing Sites – Fortnightly
Initial Rose Border
Maintenance
Once Annually – March
Routine Rose Border
Maintenance
Summer (15 Visits)
Formative Hedge Cutting
(1 Visit) August 1 – Oct 1
23/04/2014 12:54:11
25
Challenge Fund
and Faraday Place
After consulting with the Residents
Paragon’s resident involvement team
applied for a Grant from the Challenge Fund
this money provided food for a BBQ for the
Residents in the gardens of Faraday Place.
The BBQ was such a success we applied
again to the Challenge Fund for help toward
taking over the back garden of the flats
to give it some colour and make it more
attractive for residents to sit in.
As you can see from the picture the Spring is
here and the daffodils look lovely, we have
a way to go before we have completed the
planting, but thanks to the Challenge Fund
and help from Quadron it’s a more colourful
and enjoyable garden to sit in and enjoy the
fresh air.
An instant
hedge
comes to
the Firs
Residents of The Firs
sheltered scheme in
Claygate got a surprise
from our estates services
and grounds maintenance
team this Spring, as a
fully grown hedge trees
appeared on lorry to be
planted along the garden
boundary line.
A fork lift truck delicately
lifted the rows of pre-grown
hedging from the lorry into
place. A trench was dug for
the roots of the hedge to
take hold and the finished
result looked stunning,
surrounded by the other
pretty tulips and daffodils
in the garden.
23/04/2014 12:54:14
26
ve
Pl ay at Palgra
Whilst at City Wharf Tuesday
18th March – Scheme
Manager, Rose Liddle and
several of the residents, baked
homemade cakes and pastries
to sell. The charity event they
were raising money for was For
Children with Cystic Fibrosis. It
is the charity’s 50th year and
this sort of event was going on
all round the country.
One our resident’s great
grandsons has Cystic Fibrosis
and it just shows how theses
lovely people come together to
make things better for those in
need.
The amount raised was a
fantastic £146.50. That’s a lot
of cake! Very well done to all
those who baked and those
that bought and enjoyed the
cakes!
Also, this same group of
generous people at City Wharf
raised £200 for Macmillan as
well.
As part of our
partnership work Paragon celebrated the
opening of the Pocket Park at Palgrave
House in March. This project which brings
back into use a piece of derelict land adjacent
to Palgrave is a really good example of
partnership working. Paragon and Richmond
Council have shared the cost of completing
the work – but the park will be maintained by
Richmond going forward. It is already well
used and we have had a number of
meetings with residents to ensure
that any of their concerns are
dealt with.
Clear out the clutter
Residents of Northumbria Court had a spring
clean and donated their unwanted items to a
fund raising event held over two days.
People were snapping up the bargains at the
Jumble Sale and raised £60 for Cancer Research,
Animal Rescue, Richmond Foodbank and
Richmond Museum.
A big thank you to all those who brought goods
to sell and also to those who purchased items at
the sale. Your contribution is greatly appreciated.
23/04/2014 12:54:15
27
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During February half-term Paragon’s resident
involvement team ran an extra event at the
cinema for families that had never been successful
in getting tickets for our Christmas event.
Over 140 people attended – most of whom were
new to Paragon events. They all watched “Frozen”
and the buzz in the cinema was very positive.
Marc Cridland
After the film a few families stayed to watch Marc
Cridland, a resident inspector from Whitton who
lead a sing along for the kids which was thoroughly
enjoyed by all.
We are pleased to say we have had a number of
parents get in touch since to say thank you. It gave
the family a chance to do something with the kids
in a wet half-term.
23/04/2014 12:54:18
28
Getting in peak
condition
From Left:
Mark Rothwell
Martin Lawton
Louise Williams
Karen Lagden
Hannah Elford
Charles Ellis
Amy-Jane Linehan
Steve Moody
New team
members not
pictured:
Preeti Sounthe
Martin Watson
Pat O’Riordan
Larry Eydmann
A group of 12 Paragon
colleagues have come
together to raise money
for two local community
charities by taking on
the adventurous 3 Peaks
Challenge.
The gruelling 3 Peaks Challenge
is a test of stamina, strength and
determination as the team must
hike with pace up the highest
mountains in Scotland, England
and Wales within a 24 hours
time frame.
Starting in Scotland the team will
scale the highest of the peaksBen Nevis at 1344m, then travel
to the Lake District to hike up
Scafell Pike, at 996m and end in
Wales in order to reach the final
summit of Snowdon at 723m.
The ‘Paragon Peakies’, are
hoping to gain sponsorship
from friends, family, colleagues,
local businesses and suppliers
to raise for money for The
Princess Alice Hospice in Esher,
and Shooting Stars Children’s
hospice in Middlesex.
Shooting Star Chase is a leading
children’s hospice in Middlesex
and is a charity caring for babies,
children and young people with
life-limiting conditions, and their
families.
23/04/2014 17:14:16
k
29
So why are the Paragon
Peakies so up for the
challenge? Charles Ellis
spoke about the mission:
lets-talk.indd 1
The idea of the 3 Peaks
Challenge appealed to
us, as it is well known for
being a real test of agility
and stamina. We wanted a
challenge that would bring
together colleagues from
different teams within the
organization who shared
similar interests.
It was also important to us
to support charities that
care for others in our local
communities. We know that
Paragon residents use and
support both the Princess
Alice Hospice and The
Shooting Star Hospice.
The Paragon Peakies will
start the challenge on 26th
June. If you’d like support
the team in their mammoth
3 peaks challenge you can
donate on-line at
www.justgiving.com/teams/
Paragon3Peaks
or you can make a donation
at the office, 85-89 High
Street, Walton-on-Thames,
Surrey, KT12 1DZ.
16/04/2014 11:01:22
In January 2014 we met with a group of
involved residents to talk about how we
communicate with you more effectively on
the phone.
We wanted to listen to residents’ honest
opinions about how we could make
telephone communications better.
As a result of this discussion, and discussions
we’ve had with staff, we are making some changes
to our telephone communications which you
can read about in the booklet enclosed with this
magazine.
We are also changing our phone number on
8 May 2014 to one number that it low cost when
dialled from both land line and mobile, as more of
our residents are choosing to contact us on their
mobile phones.
We have also enclosed a handy fridge magnet for
you to stick on your fridge with the new number on.
We’d like to say thank you to those residents
who attended the focus group. It was a lively
discussion, and we hope that the changes
we are making will improve
telephone communications
for all residents.
23/04/2014 12:54:20
30
Changes to gas servicing
PH Jones has been selected as the provider
of the Gas Servicing and Breakdown Service
and are taking over from Robert Heath
Heating.
The new contract will start on
02 June 2014. The contract
has been let for 3 years with
the option to extend for a
further 2 years. PH Jones are
Since it’s formation in 1963,
PH Jones has continued to
grow and now employs over
600 staff.
• A dedicated team
located at Case House
The company expanded
into the social housing
• Local employment
market in the early 1990’s
opportunities via its
with maintenance contracts
Apprenticeship Scheme
sitting firmly at the core of the
• Contributions and/or
company’s growth.
sponsorship of local
PH Jones are part of the
events
British Gas Group and are
looking forward to working
Smith & Byford –
with Paragon to deliver
Communal boiler repairs
a great service that puts
residents safety first.
From 01 April 2014 Smith
& Byford will be carrying
The new contract will deliver
out the Gas Servicing
a range of benefits and value
and Gas Breakdown
for residents, which include:
Repairs to all of Paragons
scheme’s that are served
More flexibility in the choice
by a communal boiler. The
of appointments with
service was previously
the addition of evening
provided by Industraheat.
and Saturday morning
appointments and:
They are committed to the
creation of sustainable
local communities and
are looking forward to
meeting residents over
the coming months. All
of the engineers with
wear a uniform, carry ID
badges and travel in a
branded Smith & Byford
van.
If you wish to report a
fault with your heating
or hot water and this
is provided through a
communal boiler please
contact the repairs team
and choose option 3.
23/04/2014 12:54:20
31
New contract for Willmott Dixon
Willmott Dixon Partnerships have
been selected as the provider of the
repairs service. The new contract will
start on 02 June 2014.
• A programme of Property
MOT’s to be carried out to all
Paragon properties over the
first 3 years of the contract
via a dedicated MOT delivery
team.
Willmott Dixon has confirmed its’ commitment
to the residents of Paragon to ensure that all
elements of the new contract are delivered to a
high standard and provide excellent value for
money and great customer service.
• More flexibility in the
choice of appointments
with the addition of Evening
and Saturday morning
appointments
The longevity of the new contract, 5 years with the
scope to extend for a further 3 years, will enable
Willmott Dixon and Paragon to bring added value
to the service provided to residents by including:
• A dedicated team to deal with
communal repairs to ensure
speedy completion thus
reducing inconvenience for
multiple numbers of residents
Smith & Byford will also carry out electrical testing
of the fixed wiring over the next two years. If your
property requires an electrical test, you will receive
an appointment letter from Smith and Byford. They
will also undertake any minor remedial works at
the same time, or if more major works are required,
this will be passed to R & MA Stewart who will carry
out these works. If you have any further queries
regarding this electrical test please contact David
Mason or Bianca Ponton on 01932 235946.
• Local employment
opportunities via its
Apprenticeship Scheme, WDP
have committed to employing
2 apprentices per year on
this contract covering all
aspects of the work required
to deliver the contract
including traditional building
trades and office based roles
recruitment for these roles
will begin in April. Please be
sure to check the WDP web
site (www.willmottdixongroup.
co.uk/careers) for full details
regarding these opportunities
and directions on how to
apply.
23/04/2014 12:54:21
32
2 April 2014
The Paragon Community Hero Awards were
launched last year, as we asked our residents
to help us seek out the people who were true
Heroes in the local community. Those people
who go out of their way to help others, and it’s
these people we felt worthy of celebrating.
Residents from across many of our
communities sent their nominations to
Paragon, where Jean Corbett from the Paragon
Residents Council and Ann Netts, outgoing
Chair of the RuTCHT Tenants Action Committee
and member of the Residents council took
on the challenge of finding the Paragon
Community Heroes of 2014.
This years’ awards ceremony, which was held
on Wednesday 1st April at Mercedes Benz
World, built on the successes of last years
event, celebrated the Community Heroes of
2014.
We filmed the winners’ journeys in a series
of short films. These films help describe the
unique achievement of this years’ award
winners and truly capture the magic of these
wonderful people.
23/04/2014 12:54:21
33
The 2014 Award
Winners
Paragon Good Neighbour – Dave Hobbs
Dave lives in Hampton and was nominated by
his neighbours at Fulmer Close for providing
continuous support across the estate.
Paragon Resident Community Champion
– Joan Swift
Joan is a resident of Kemble Close and has
been very active on helping to improve the
quality of life for all her neighbours. Over the
last year Joan has also become involved in
our resident scrutiny programme so Joan is
increasingly helping to improve services across
Paragon.
Community Champions
– Sheila & Patrick Samuels
Sheila and Patrick are at the centre of much
of the community activity on St John’s Estate
in Walton. They work tirelessly to improve the
quality of life on the estate.
Inspirational Young Person – Dan Knight
Dan spends most of his spare time working
on projects locally – he helps with Stamp Out
Boredom; has helped with the local REEMO’s
Café since the start; is a regular in the Resident
Inspection Team.
Chairs Awards – Ann Netts & Sam Thompson
The award this year is for two women who
have given up so much time to ensure that
the resident’s voice is heard at the centre of
Paragon. They have led the 2 main Resident’s
Committees through much change and always
been able to ensure that the residents voice is
heard. Both are standing down this year after
many years of service.
It is true to say that over the
course the evening, these
short films made many
people shed a tear and they
are well worth a watch if you
have a spare five minutes.
You can see them online
now, just go to:
www.paragonchg.co.uk/
publications
...and click the orange
‘see all’ button by Get
Involved at Paragon!
23/04/2014 12:54:21
34
35
The future of
a l easehold newsletter and newsletters
for each of our sheltered schemes.
relies on your feedback
We need to consider whether producing
The Resident 3 times a year is a. cost
effective, and b. something that residents
feel is worthwhile, and really want to
receive from us through the mail.
Hannah Elford
Design & Communications
Manager
This Spring 2014 copy The Resident
Magazine is 7th edition of the Magazine
that I have had the pleasure of working on
since I joined the Group in January 2012.
And in that time we have worked closely
with residents on the content of the
magazine.
More recently, residents have told us they
feel many people don’t often read the
magazine.
Paragon have also begun to tailor news
articles to specific groups as we now have
We now post digital copies of the
magazine online and email copies of
the magazine out to a small group of
residents.
Do you think it’s worthwhile? Are you
pleased to see it arrive on the doormat?
Does it go straight the recycling? What
would be a better alternative?
All feedback – good and bad, will help
us consider how we keep you informed in
future.
You can complete the form below, and
pop it in the post using the FREEPOST
address given, or you can email us at
[email protected]
FEEDBACK
Please post your comments to:
Paragon Community Housing Group, FREEPOST WB 510, Walton-on-Thames,Surrey KT12 1DZ
23/04/2014 12:54:23
35
35
Soon to open its’ doors...
St John’s Community Cafe
Many of you will know our Paragon
Community Hero Sheila Samuels from
the St John’s estate in Walton. With the
support of Paragon and the Church Army,
Sheila is launching a Community Cafe at
the Cromwell Centre for residents of the
estate to pop in for a bite to eat, enjoy
a cuppa and be part of the community
spirit.
The new cafe which will be called
Open Door, and will be open every
Tuesday from 11.30 am–1.30 pm, staffed
by volunteers.
Tuesday
27May
See you
there!
The big community cafe launch day is
on the Tuesday 27 May (half term week).
So if you are a local Walton resident. Get
yourself down to the Cromwell Centre on
St. Johns Drive and we’ll look forward to
seeing you.
They’ll be lots going on, with tantalizing
tasters and fun for the kids!
23/04/2014 12:54:25
36
Competition
Everyone can enter!
7
8
4
9
Send to: Lauren Cole,
Paragon Community Housing
Group, FREEPOST WB510
Walton on Thames, Surrey,
KT12 1DZ
2
6
3
Win a £50
shopping
voucher!
Complete this Sudoku and
send it to us along with your
name and contact details
to be in with a chance of
winning a £50 shopping
vouchers.
Deadline: 30/05/14
1
6
1
6
5
8
3
4
1
7
5
5
1
7
3
7
7
9
2
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6
4
1
Name:
Address:
Hard Sudoku from
www.SudokuPuzz.com
Tel:
Your balance at the close of play yesterday was...
You can check the balance of your rent account right now via text if
your mobile phone number is registered on our system! To request
your balance text Bal to:
Please Note: This balance figure may not include any payments you have made
in the last three days or any outstanding Housing benefit adjustment. Texts are
charged at your standard network rate.
23/04/2014 12:54:27
THE BIG BREAK
Switch to paying by Direct Debit and you could
WIN £12000
Paying by Direct Debit is safe, convenient and easy
Ever wondered what you would do if your bills were covered for
12 months? Well, 2014 could be the year you find out as Paragon
Community Housing Group is joining a national campaign run by
Bacs, the not-for-profit organisation behind Direct Debit.
The Big Break initiative encourages people to
switch to the ease and convenience of Direct
Debit, with one lucky person set to scoop
£12,000 in a prize draw – enough to cover
regular bills for an entire year! To be in with
a chance of winning the cash windfall, you
simply have to be a new Direct Debit payer; it
really is that easy!
On top of that, for each new Direct Debit
Instruction set-up as part of the Big Break
campaign, a donation will be made to Shelter,
a charity that works to alleviate the distress
caused by homelessness and bad housing.
Direct Debit is a simple and easy way to pay
regular bills, such as your rent or service
charge. Payments are taken automatically so
you don’t have to worry about falling behind
with your bills. Once set-up you can relax,
knowing that you won’t forget to pay those
important outgoings.
To be in with a chance of
winning this fantastic prize,
switch to paying by Direct
Debit before 30th June 2014.
Simply call the income team
on 0300 123 2221 (select
option 2) to pay your rent by
Direct Debit.
For further information go to www.thebigbreak.co.uk
Designers / Editors
Get
involved
lauren cole
T 01932 235 715
E [email protected]
hannah elford
T 01932 235 722
E [email protected]
Resident Involvement
chloe jones
T 01932 235 962
E [email protected]
simon martin
T 01932 235 724
E [email protected]
bob mitchell
T 01932 235 964
E [email protected]
If you would like to
contribute any short
articles, photos or messages
to The Resident magazine,
please send via email to
[email protected]
or by post FAO
Bryony Warren, Paragon
Community Housing Group,
Freepost WB510, Walton-onThames, KT12 1DZ
The Resident will be back in
the Summer time!

Spring 2014

Transcription

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