Amanah Advance welcome pack

EVERY INDIVIDUAL
SUCCESS STORY
HAS ITS OWN
SUPPORTING CAST
Member of PIDM
HSBC AMANAH
ADVANCE
DESIGNED WITH
YOUR NEEDS
IN MIND
Welcome and thank you for choosing HSBC
Amanah Advance. We know that in life, even the
most personal ambitions are rarely achieved
alone. It’s your network of family, friends,
colleagues and contacts that inspires you to keep
aiming higher. So whatever your ambitions for the
future, they are more likely to be achieved with
the help of a team. At HSBC Amanah, we’d never
claim to play a starring role in your successes,
but we’re here to help you in every way we can.
Read on to see how our priority service,
preferential offers, financial expertise and digital
banking solutions can help you achieve your goals
for the future.
GETTING STARTED WITH
HSBC AMANAH ADVANCE
How to activate, register and utilise your banking tools.
HSBC Amanah
Credit Card-i
HSBC Amanah Advance
Visa Debit Card-i
To enjoy the convenience of the HSBC Amanah
Personal Internet Banking service, you will need
to activate your Security Device with the
following steps:
Once you have received your HSBC Amanah
Credit Card-i, you can activate it by calling our
24 hour hotline1 at 1300 80 2626 or
+603 8321 5200 (if you are calling from
an overseas location).
1. Click on “Log on” for Personal Internet
Banking on www.hsbcamanah.com.my
Activate your HSBC Amanah Advance Visa
Debit Card-i in 3 simple steps:
2. Key in your Username.
1. Insert your HSBC Amanah Advance Visa
Debit Card-i into an HSBC Bank/HSBC
Amanah’s ATM in Malaysia.
3. Select “Log in with Security Device”.
2. Enter your bank issued PIN number and
follow the instructions on the screen to
change your PIN.
5. Press “Yes” to continue for Security Device
Activation Setup.
4. Key in primary and secondary passwords.
6. Input Security Device Serial Number and
Security Code.
3. Your HSBC Amanah Advance Visa Debit
Card-i will be activated and ready to use.
HSBC Amanah
Personal Internet
Banking
7. Enter the last 3 digits of the mobile phone
number registered with the bank.
Start paying your bills, perform online
transactions and access your accounts with
HSBC Amanah Personal Internet Banking
anytime, anywhere by doing the following:
1. Click on the "Register" button on the top right
hand side of the www.hsbcamanah.com.my
homepage.
2. Identify yourself with either your Telebanking,
Credit Card-i or Debit Card-i Number.
3. Enter your Personal Identification Number (PIN).
4. Create your Username.
5. Set your desired primary and secondary
passwords.
6. Choose and answer two security questions.
7. Read and accept the Terms and Conditions.
If you agree, please select “Yes”.
8. Please select and set your preferences.
Review the details entered and if there are
no changes to be made, click on "Confirm
Changes".
9. To view your account summary, click on
"Complete Registration".
8. Input the Authorisation Code that is sent to
your mobile phone to complete the activation.
If you have not received your Security Device,
you may visit any nearest HSBC Amanah branch
to obtain the Security Device.
HSBC Amanah’s wealth
dashboard
Be in control of your wealth portfolio by
consolidating all your holdings with HSBC
Amanah in one platform that you may use for
reference when you need to make decisions to
enhance your wealth. You can access and
monitor your investments conveniently by just
logging in to your HSBC Amanah Personal
Internet Banking.
To understand how HSBC Amanah’s wealth
dashboard works, you can view the demo at
www.hsbcamanah.com.my/wd
HSBC Amanah
Mobile Banking app
• Get access to selected Mobile Banking app
services by using Username with Primary
and Secondary Passwords, or get access to
the full Mobile Banking app service by using
Security Device. To get your Primary and
Secondary Passwords, please register at
www.hsbcamanah.com.my.
HSBC Amanah Mobile Banking app lets you
access and manage your HSBC Amanah
accounts quickly and securely from your mobile
device 24 hours a day. Here’s a quick view on
the HSBC Amanah Mobile Banking app services:
• View your account balances and
transaction history
• If you are accessing the HSBC Amanah Mobile
Banking app service from a non-Apple or
Android mobile device, visit
www.hsbcamanah.com.my/mobile.
• Transfer funds between your HSBC Amanah
accounts
• Pay bills to the merchants in your payee list
• Perform Interbank GIRO transactions
• Open local currency or foreign currency
Term deposit-i account
• Locate HSBC Amanah ATMs and branches
• For easy navigation, please bookmark the
web address on your mobile device.
Global View/Global
Transfer support2
Global View/Global Transfer allows you to view
and manage your HSBC Amanah accounts
from anywhere in the world via HSBC Amanah
Personal Internet Banking. Simply link your
HSBC Amanah accounts to Global View by
selecting the country/territory where your
accounts are held. Enter individual username
and security details for each account. Once
done, your accounts will appear in your Global
View and you may start transferring2 funds
between your accounts with a minimal fee of
USD7 (RM23.32 equivalent).
HSBC Amanah
Telebanking
This service is available if you have opted for
HSBC Amanah Telebanking service during the
account opening process. You will be provided
with your 6-digit Telebanking Personal
Identification Number (TPIN) and 10-digit
Personal Banking Number (PBN) or 16-digit
Credit Card-i number (if applicable), which will
be needed to access HSBC Amanah
Telebanking service.
• Send and receive secure messages with
HSBC Amanah
HSBC Amanah Mobile Banking app can be
easily accessed with the following devices:
• Apple® iPhone® iOS 6.0 and higher.
• AndroidTM – powered devices with
platform 2.3 and higher. However,
customers are strongly recommended to
upgrade to Android version 4.0 and above
which has enhanced security features.
In order to download the HSBC Amanah Mobile
Banking app, you need to be registered for
HSBC Amanah Personal Internet Banking and
have your Personal Internet Banking credentials
readily available (Username, Memorable Answer,
and Password). Once you are registered, simply
download the app from the App StoreSM or
Google Play™.
• Use the same Personal Internet Banking
credentials (Username, Password, and
Security Device) to access your HSBC Amanah
accounts.
24 Hour hotline1
1300 80 2626
or
+603 8321 5200
(if you are calling from overseas)
If you have not opted for this earlier and wish
to use HSBC Amanah Telebanking service,
you may request for TPIN to be sent to your
mailing address.
Services provided
by HSBC Amanah
Telebanking
Bank account and
deposit services
Details
• Balance enquiry
• Total Relationship Balance
• Fund transfer
• Bill Payments
• Recent Transaction Records
• Remittance records
• Issued cheque status
• All deposit rates enquiry
• Exchange rates enquiry
• Transaction enquiry
Telebanking
service
• User tips and guide
• Setup automatic account registration
• Change PIN
Assistance and
request
• Change of address
• Joint account address update
• Cheque book request
• Statement request
• Reactivation of dormant account
(if account is linked to Telebanking)
• Personal Internet Banking related
enquiry
• Global View/Global Transfer
support enquiry
• Branch location enquiry
• ATM, Cash and Cheque Deposit
Machine location enquiry
Home
Financing
• Annual Profit Statement retrieval
• Balance check
• Overdue payment
• Home financing redemption
statement
Emergency service
• Emergency Encashment
• One Day Redirection – lost/stolen of
Credit Card-i (selected branch only)
• MasterCard International
Emergency Replacement
Easy access and control of your money
whenever you need it, wherever you are
As an HSBC Amanah Advance customer, you can do your day-to-day
banking any time of the day. Internet, telephone and mobile banking keep
you in control of your money, wherever you are in the world. You’ll also
enjoy a range of extra benefits such as real-time international fund
transfers between your HSBC Amanah accounts. Because if there’s
a way we can help, we will.
• Priority service at selected branches
• A team of well-trained Advance Financial Guide to handle banking enquiries
• Secure Personal Internet Banking service for all your HSBC Amanah accounts
worldwide around the clock, with real-time transactions and wealth
management services
• Dedicated support from our Telebanking team, 24 hours a day,
seven days a week
• Global privileges and recognition at HSBC/HSBC Amanah’s worldwide:
Overseas HSBC ATMs withdrawal at RM5.30 per transaction
• International fund transfers between your HSBC/HSBC Amanah
accounts with our Global Transfers Service (subject to a fee of RM23.32
(USD7 equivalent) for each transaction)
• Emergency cash abroad from any HSBC/HSBC Amanah branch (available
with authorisation from home country with a limit of up to USD10,000)
• Receive banking notification via internet mail for consolidated monthly
account statement and receive banking alerts immediately when you are
performing 3rd party transfers
• Other Amanah Advance products include: Amanah Advance Debit Card-i
(with daily withdrawal of RM5,000), Amanah Advance Current/Checking/
Savings Accounts-i for all Amanah Advance customers
Online, on mobile, and on your side
Whether you are trying to manage your cash flow or are
making big plans for the future, our digital financial tools
are here to help. These tools make it easier and faster for
currencies conversion, calculation of personal financing
instalment and keep track of your financial progress online
or via our Mobile Banking app. Simply because whatever
your ambitions, we want to help you get there at a pace
that suits you.
• One consolidated statement via Personal Internet Banking
(e-Statement)
• Instant access to the latest market information, including
exchange rates and deposit rates
• Receive banking notification alerts to stay on track of
your finances
• Online tools include Wealth Dashboard, Home Financing
Calculator and Tools, Personal Financing Calculator and
Cash Instalment Plan Calculator
• Mobile Banking app – available on smartphones and tablets
(Apple® iPhone® iOS 6.0 and higher or AndroidTM – powered
devices with platform 2.3 and higher, not applicable for
Android tablets.)
Financial expertise and support,
tailored to your needs
No matter how good you are with your money, there will
be times when you want a little assistance or support.
That’s why our team of Advance Financial Guide will be
more than happy to talk to you in person or over the
phone about any of your financial needs. So whether
you’re planning a move or just planning ahead for the
future, we’ll support you in every way we can.
• A team of well-trained Advance Financial Guide to help
you reach your goals and handle your day to day
banking enquiries
• Complimentary Financial Review to support your
financial needs
• Savings and investment plans to help you save,
build wealth and plan ahead for the future
Preferential offers and rewards,
just for you
There’s no such thing as a typical HSBC Amanah Advance
customer. Which is why we make the effort to understand
your needs. We’ll provide localised offers and rewards that
we think you’ll be interested in, as well as discounts that
we’re sure you’ll enjoy.
• Enjoy preferential rates on selected products, subject to
Bank’s sole discretion and all relevent terms
and conditions
• HSBC Amanah Visa Platinum Credit Card-i with fee waiver
and our HSBC Amanah Smart Privileges programmes
which offer different discounts and rebates
• Two (2) complimentary MEPS withdrawals per month
(includes MEPS Instant Transfer)
• Complimentary unlimited Interbank GIRO (“IBG”)
transfer services via Internet/ Mobile Banking
^
This is a Shariah compliant product of HSBC Amanah Malaysia Berhad,
an Islamic subsidiary of HSBC Bank Malaysia Berhad
THINGS YOU NEED TO KNOW ABOUT
HSBC AMANAH ADVANCE ACCOUNT-i
HSBC Amanah
Advance
Eligibility Criteria
You should be aware that….
Applicable for HSBC Amanah Perks@Work or CEPs Plus
customers only. This criteria allows you to enjoy
24 months Account Fee waiver, after which, you are
required to meet the TRB criteria.
To be eligible for HSBC Amanah Advance, you are
required to satisfy one of the following criteria:
(a) Deposits in Current Account, Savings Account, Time Deposits,
and/or Investment in Unit funds, Structured Investments*,
Dual Currency Investments* and/or Direct Retail bond*, and/or
Cash value from Family Life Insurance products with
investment-linked and savings components.
If you have been paying the Monthly Account Fee for
a consecutive period of 12 months, your HSBC Amanah
Advance Account-i will automatically be redesignated to
an HSBC Amanah Basic Current Account-i.
(b) Minimum Home Financing of RM300,000
(c) Minimum monthly salary of RM5,000 credited into HSBC
Amanah Advance Account-i for HSBC Amanah Perks@Work
or CEPs Plus customers only
*From 1 September 2014, these products are no longer available
for Amanah Advance customers.
To find out more about HSBC Amanah Advance, please
visit our website at www.hsbcamanah.com.my/advance
Interbank
GIRO (IBG)
transactions
Other important things you need to know
HSBC Amanah Advance gives you unlimited IBG
transactions to any accounts at participating IBG banks.
Funds remitted before 12.30pm will be received on the
same day while funds remitted after 12.30pm will be
available the next banking day.
Calculating your Total Relationship Balance
Customer
name
Account
type
Account
balance for
the month
Total Relationship
Balance for the
month
Monthly
Account
Fee
A+B
Joint
RM10,000
A
Sole
RM20,000
RM20,000 (Sole) +
RM10,000 (Joint)
= RM30,000
Waived
B
Sole
RM30,000
RM30,000 (Sole) +
RM10,000 (Joint)
= RM40,000
Waived
You can remit and transfer funds from your
HSBC Amanah Advance account-i into any accounts
at participating IBG banks for free.
Other important things you need to know
If your Total Relationship Balance (TRB) falls below the
minimum required balance of RM30,000, a Monthly
Account Fee of RM10.60 is chargeable for every monthly
the TRB requirement is not fulfilled.
The Total Relationship Balance of your sole account
will include balances from your related joint accounts.
To protect your privacy, we will not include sole
account balances when calculating the Total Relationship
Balance for joint accounts. This means that joint
accounts will need to maintain a separate Total
Relationship Balance.
You should be aware that….
Emergency
Encashment
service
You should be aware that….
In order to facilitate the application process of the
encashment service abroad, you will need to produce
your HSBC Amanah Advance Visa Debit Card-i,your
HSBC Amanah Advance Account-i bank statement or
cheque book. You may also be required to produce
your National Identification Card, Passport or photo
card driving licence for identification purposes.
RM10
For Amanah Advance eligibility via the Home Financing
criteria, you are entitled to enjoy perpetual fee waiver
until full settlement of Home Financing. Thereafter,
you are required to meet the TRB requirement.
Other important things you need to know
Please note that the application for emergency funds is
subject to approval from your home country and local
regulations with a limit of up to USD10,000. The cash will
be provided in the local currency of the country in
which you are in, and will be debited from your
account within 7 working days.
Global View &
Global Transfer2
You should be aware that….
List of participating countries for Global View &
Global Transfer.
Australia
Egypt
Macau
Singapore
Bahrain
France
Malaysia
South Korea±
Bermuda
Greece
Malta
Sri Lanka
Brazil
Hong Kong
Mexico
Taiwan
Brunei
India
New Zealand
United Arab
Emirates
Canada
Indonesia
Oman
United Kingdom
Cayman Islands
Jersey (HSBC Expat) Pakistan
China
Jordan
Paraguay
Colombia±
Lebanon
Qatar
4
United States
± Global Transfer is not available in these countries.
Other important things you need to know
• Global limit – USD1,000,000 This will be a daily limit
that cannot be exceeded in any 24-hour period.
• Transaction limit – USD100,000 per transaction
subject to not exceeding the Global limit in any
24-hour period.
• Entity Limit – USD100,000 per transaction subject to
not exceeding the Global limit for all entities except
countries who have local regulatory restrictions.
• Set your own transfer limit but it cannot exceed the
Global limit.
HSBC Amanah
Advance Visa
Debit Card-i
You should be aware that….
An annual fee of RM8.48 will be applied. As for the
issuance and replacement of debit card-i, it is
chargeable at RM8.48 and RM10 respectively.
Other important things you need to know
The daily purchase limit is set at RM1, 000 with the
option to increase to RM3,000. You can visit any of
HSBC Amanah branch to increase your purchase limit.
The daily ATM cash withdrawal limit is set at RM5,000.
You can visit any of HSBC Amanah branch to increase
your withdrawal limit.
Personal ambitions are never achieved alone. If you’ve got big plans
for the future, HSBC Amanah Advance can help you achieve them.
So if you have any questions or would like to find out more,
please visit our website, give us a call or drop by at your local branch.
Click
Call
Visit
: www.hsbcamanah.com.my/advance
: 24 Hour hotline at 1300 80 2626 or
+603 8321 5200 (if you are calling from overseas)
: Your nearest HSBC Amanah branch5
To find the nearest HSBC Amanah branch5 in Malaysia:
WILAYAH PERSEKUTUAN - KUALA LUMPUR
Bangsar Baru
No.66G, 66-1 & 68G
Jalan Telawi
Bangsar Baru
59100 Kuala Lumpur
03 - 26177488
Cheras - Taman Connaught
No.92 & 94
Jalan Cerdas
Taman Connaught Cheras
56000 Kuala Lumpur
03 - 88941880
Units G-12 & M-16,
Ground & Mezzanine Floors,
Wisma UOA II,
No 21 Jalan Pinang,
50450 Kuala Lumpur
03 - 21825911
Ground & 1st floors,
No. 1, Jalan Jejaka 9,
Taman Maluri Pandan,
55100 Kuala Lumpur
03 - 21825919
1-G & 1-1, Ground & First Floors,
3rd Mile Square
151 Jalan Kelang Lama, Batu 3 ½,
58100 Kuala Lumpur
03 - 21825188
City Centre
Maluri
Old Klang Road
Wangsa Maju
Nos.37, 37-1 & 39,
Jalan Rampai Niaga 5,
Medan Niaga Rampai
53300 Kuala Lumpur
No. 18, 19 & 20,
Jalan Mamanda 5
Ampang Point
68000 Selangor
G361 Ground Floor, Rain Forest
1 Utama Shopping Centre
Lebuh Bandar Utama
Bandar Utama City Centre
Bandar Utama
47800 Petaling Jaya
Selangor
03 - 88941299
Bukit Tinggi, Klang
No.2-00-1 Lorong Batu Nilam 4A
Bandar Bukit Tinggi
41200 Klang
Selangor
03 - 88942221
Bangi
No 55 Jalan Medan Pusat 2D,
Persiaran Bangi,
43650 Bandar Baru Bangi,
Selangor
03 – 21825666
Cyberjaya
Unit P1-35,
2350 Shaftsbury Square,
Persiaran Multimedia,
Cyber 6,
63000 Cyberjaya,
Selangor
03 - 21825933
Sri Gombak
Unit P1-35,
B-20-G & B-20-1
Jalan Prima SG 1
Prima Sri Gombak
68100 Batu Caves, Selangor
03 - 21825950
Kota Damansara
No. 42, Jalan PJU 5/8,
Dataran Sunway,
Kota Damansara,
47810 Petaling Jaya,
Selangor
03 - 21825698
03 - 20753871
SELANGOR DARUL EHSAN
Ampang Point
One Utama
03 - 21659501
MELAKA
Sungai Buloh
No. 7-G & 7-1 and No. 9,
Jalan Nautical A U20/A,
Seksyen U20,
Pusat Komersil TSB,
40160 Shah Alam,
Selangor
03 - 21825200
Cheras South
Unit 10-G & 10-1, Jalan C180/1,
Dataran C180,
43200 Cheras,
Selangor
03 - 21825218
Shah Alam
G12, 13 & 14, Ground Floor
Plaza Shah Alam
No. 2, Jalan Tengku Ampuan
Zabedah E9/E
Seksyen 9
40100 Shah Alam
Selangor
03 - 55215602
03 - 55215608
No. 61 & 63 (Ground & 1st Floor)
Jalan Inang 3
Taman Paya Rumput Utama
76450 Melaka
06 - 2896400
No.8, Laluan Medan Rapat Off
Jalan Raja Dr Nazrin Shah
31350 Ipoh
Perak
05 - 3106418
PERAK DARUL RIDZUAN
NEGERI SEMBILAN
Senawang, Seremban
Cheng
06 - 7685800
Unit No. 135-G and 135-1
Ground and First Floor
Jalan Taman Komersil Senawang 1
Taman Komersil Senawang
70450 Seremban
Negeri Sembilan
JOHOR DARUL TA'ZIM
Kulai
No 8, Jalan Sri Putra 1,
Bandar Putra,
81000 Kulai,
Johor
07 - 2337505
Nusa Bestari, Skudai
No.2, Jalan Bestari 7/2
Taman Nusa Bestari
81300 Skudai
Johor Darul Takzim
07 - 2337400
Gunung Rapat, Ipoh
PULAU PINANG
Juru
No 1812 Jalan Perusahaan Autocity 04 - 2595321
North-South Highway
Juru Interchange
13600 Prai
Penang
Tanjong Tokong
Unit 25, Precint 10,
Jalan Tanjong Tokong,
10470 Georgetown,
Penang
04 - 2595222
PT 1562 Persiaran KK 6/1
Bandar Baru Kubang Kerian
16150 Kota Bahru
Kelantan
09 - 7457600
KELANTAN
Kubang Kerian, Kota Bahru
SABAH
Inanam
Lot 5 Ground & First floors,
Lot 6 Ground floor,
Block L, Lorong KK Taipan 3,
KK Taipan Phase 3,
Inanam New Township,
88450 Kota Kinabalu,
Sabah
088 - 518210
SARAWAK
Tabuan Jaya
No. 2, Lot 16767 and No. 3
082 - 228800
Lot 16868
Block 11 MTLD
Tabuan Tranquility Commercial Centre
Jalan Canna
93350 Kuching
Sarawak
Notes
1
Local/International call charges apply.
2
Global Transfer refers to transfers made between HSBC Bank/HSBC Amanah accounts of the
same individual or to a joint account with the same individual as one of the account holders.
3
Total Relationship Balance denotes a combination of deposits and/or investments held with
HSBC Amanah. This includes Amanah Advance Account-i (eligible for protection by PIDM),
Term Deposit-i (eligible for protection by PIDM), Shariah Compliant Unit Trust funds (not
insured by PIDM), and/or Single Contribution Plans.
4
All remittances to and from India are subject to service tax.
5
For updated locations of HSBC Amanah branches in Malaysia, log on to
www.hsbcamanah.com.my