2011-2012 - Alum Rock Counseling Center

Tommy, 13
Callie, 14
Lucie, 5
Alberto, 4
Eliza, 12
Amy, 5
Unmasking the Potential in Today’s Youth—That’s the theme of our annual luncheon. This year we
asked students in the ARCC Ocala Middle School Mentoring Program to create two masks each—one to
illustrate “the way you are now” and one to show “they way you want to be in the future.” These masks
are a creative way for students to share their dreams for the future, picturing how they can and will
transform their lives.
From the ARCC Children’s Services Program, our youngest clients (ages 0-5) used crayons, markers and
colored pencils to show us “If I was a butterfly, this is how colorful I would be.” For us, this project
symbolizes growth, transformation & change.
Maria 13
Ana, 14
Jose, 12
Alum Rock Counseling Center, 777 N. First Street, Suite 444, San Jose, CA 95112
1 408 240 0070
www.alumrockcc.org
Annual Report
Fiscal Year 2011-2012
ARCC Leadership
Highlights from Outcomes
Board of Directors
Tom McGovern, chair
Scott Whelton, treasurer
Anna Cruz, secretary
Elias Chamorro
Patricia Chiapellone
Jennifer Coleman, Esq.
Angel Kelly
Tushar Kothalkar
Bob Nunez
Bob Tolan
Jon Yap
Advisory Board
Rigo Chacon
Darcie Green
Steve Guerrero
Mike Hatam
Meri Maben
Dean McCully
Girish Shah
Senior Leadership Staff
Patricia Chiapellone
executive director
Stephanie Demos
director of development & communications
Coretta MacLean
chief financial & human relations officer
Andrea Urton-Hayward
director of operations
Program Directors & Managers
Akiko Chung
prevention & early intervention, central
Linda Franklin
community services unit
Veronica Gamboa
prevention & early intervention, east
Larry Hanville
Children’s services
Elisha Heruty
associate director of outcomes
Chris Park
quality assurance director
Thomishia Penn
mobile crisis response & counseling
Rene Ramirez
program director
Jennifer Sweeney
children’s services
Welcome Alum Rock Counseling Center’s
2011-12 Annual Report. We are pleased to have this opportunity to tell
you where we are today in the context of the agency’s rich four decade
history, and where we plan to be in the future.
ARCC has built its excellent reputation on providing culturally- and l
inguistically-sensitive support service to youth in need and their families in
Santa Clara Valley – primarily on the East Side. We do what we do well –
conveying respect and modeling responsibility. While our programs have
evolved through the years to address emerging needs, we’ve stayed true
to the intention of those incredible community leaders who established the
agency in 1974.
What began as a response to a crisis – with Mobile Crisis as a core
program of ARCC has grown tremendously. Today with twelve programs
along a continuum of care that is consistent with ARCC’s mission, vision
and values, we work to meet the needs of our neighbors – from FIRST 5
serving children from 0-5 to assist them be kindergarten-ready to child
abuse prevention program to mentoring and school-based counseling
partnering with San Jose BEST and the Santa Clara County Probation,
Social Service & Mental Health. Clients are infants, school age children,
teens and adults – individuals and families – with a focus on reducing
violence and involvement in the justice system and proactively supporting
school success from kindergarten through high school graduation and
beyond.
In our history we’ve had two major growth spurts – the first with the
ability to process Medi-Cal billing which enabled ARCC to reach out to so
many of our clients who have no other means of obtaining healthcare and
mental health support, the second is with the addition of the Prevention &
Early Intervention programs in the East and Central region this year. In
both cases we were thoughtful and comprehensive in planning and
implementing our growth. What we do is only possible because of the
support of our community and our creative partnerships with government
and other non-profit agencies. We’ve hired and trained great staff and
continue to work closely with the schools and agencies that support our
community. We recently passed the annual Medi-Cal audit with flying
colors – achieving unprecedented high marks for the fourth year in a row
in Quality Assurance. We’ve added an Outcomes & Evaluations
department to ensure that we assess and publish meaningful measureable
goals in all programs.
Financially, we are strong. We are focusing on diversifying revenue
streams to build upon a solid foundation.
As health care reform looms there will be more sweeping changes. Our
role is to continue to fulfill our mission and delivering services that are
accessible and relevant to a community we are proud to call our own!
Vicky Tamashiro
clinical director
Tom McGovern
Board Chair
Patricia Chiapellone
Executive Director
73% of families served by child abuse prevention staff reported learning two new family management
techniques and one new communication technique.
86% of families served by early childhood parenting programs documented they were served by staff in a
culturally sensitive manner.
84% of middle school students attending life skills classes renewed their commitment to staying in school.
100% of adults in mental health crisis felt they received the type of services they wanted from staff.
Of the middle school students receiving mentoring and life skills classes 77% had a 2.0gpa, 57% a 2.5gpa
and 30% made the school Honor Roll.
Consolidated Statement of Financial Position & Statement of Activities
Year ending June 20, 2012 and 2011
Financial Position
Assets
Cash
Grants receivable
Statement of Activities
2012
2011
$627,030
$698,184
646,866
573,611
Unconditional
promises to give:
Pledges receivable, current
76,100
62,000
Prepaid expenses
48,133
50,756
$1,398,129
$1,384,551
Total current assets
Pledges receivable, net
Support & Revenue
2012
2011
$29,040
$36,177
Special events (net)
22,291
34,867
Foundations & Grants
89,500
124,500
51,811
51,779
$192,642
$247,323
$3,223,569
$2,578,249
265
423
56
991
___
141
$3,223,890
$2,579,804
Support received directly
Contributions
Support Received Indirectly
United Way
Total Support
——-
$5,500
Revenue
Equipment, net
26,070
29,667
Government grants & fees
Deposits
13,347
13,242
Interest income
Total Assets
$1,437,546 $1,432,960
Miscellaneous income
Fees for service
Total Revenue
Liabilities
2012
2011
Accounts payable
$80,596
$135,177
Deferred revenue
117,533
9,055
Accrued salaries & vacation
206,881
142,758
$405,010
$286,990
$405,010
$286,990
Total current liabilities
Total Liabilities
Our Mission
Total Support
& Revenue
Expenses
$3,416,532 $2,827,127
2012
2011
Program Services
Counseling
$1,388,159
$998,331
1,551,982
1,072,228
Prevention & Education
210,840
425,872
Total Program Services
$3,150,981
$2,496,431
$260,648
$253,895
118,337
107,655
$378,985
$361,550
Crisis
ARCC fosters healthy communities by increasing family cohesiveness, school success
and personal development through counseling, mentoring and life skills education
among high-risk youth in Santa Clara County.
Our Vision
The youth and families of Santa Clara Valley access support services
to reach their full potential and are contributing members of their community.
Our Guiding Principles - external work in the community
Respect: A belief in the value of each individual and their voice.
Accountability: Recognition that individuals are responsible for making choices to improve their lives.
Diversity: Community based services that are language and culturally appropriate.
Strength-Based: We look for the positive in each person, build on those assets and nurture connections
to family and community.
Least Restrictive Environment: With a firm belief in Juvenile Detention Reform, we help people solve
problems at the family and community level.
Continuum of Care Services: Responsive to the changing community needs while at the same time
recognizing what we do best and provide services which fall within our continuum.
Collaboration: Work with and foster relationships with our community members and partners.
Support Services
Net Assets
Unrestricted
Unrestricted,
board designated
Temporarily restricted
Permanently restricted
Total net assets
Total Liabilities
& Net Assets
2012
2011
$982,536
$1,065,970
Management & General
Fund Development
Total Support Services
____
15,000
Total Expenses
50,000
65,000
Change in net assets
from operations
____
____
$1,032,536
$1,145,970
$1,437,546 $1,432,960
Prior year contract modifications
Net assets at beginning of year
Net Assets
end of year
$3,529,966 $2,857,981
(113,434)
(30,854)
___
(144,418)
1,145,970
1,321,242
$1,032,536 $1,145,970
Source: Independent Auditor’s Combined Report prepared by Nichols, Rick & Company, CPA - September7, 2012
Areas of Impact

Decrease at-risk and violent behaviors in youth and in the community

Decrease system dependent youth
 Sustain youth through elementary, middle and high school graduation and beyond
 Ensure all kids are kindergarten ready
Past
Present
Future
The Past
Four decades of service to our community
The 70’s

1974– Agency opened its doors

Foundation program - Mobile Crisis Response
implemented
The 80’s

Expanded mental health services working
with families in their homes, schools and the
community
The 90’s

Merged with Turning Point for mentoring
services at Foothill Continuation School
2000-2010

Medi-Cal billing capability

Added First 5

Expanded services through Santa Clara
County Probation Department

Launched Ocala Middle School Mentoring p
Program

Expanded presence into 22 schools
The Present
Key accomplishments in FY2011-12





PEI (Prevention & Early Intervention) contracts
3-year Child Abuse Prevention Contract
Expanded Quality Assurance efforts
Shifted focus to Operations/Infrastructure for sustainability
Electronic Health Records (EMR)
The Future
Major initiatives moving forward
 Outcomes & Evaluations
 Formalizing Continuous Quality Improvement Efforts
 Continue focus on Evidence-based Practices
Diversity at ARCC
ARCC
Snapshot - Clients & Staff
Continuum of Care Services
PREVENTION
Early Childhood
(Ages 0-5)
Home Visitation
& Therapeutic
Services
INTERVENTION
Prevention
& Early
Intervention
Services
(Central)
Prevention
& Early
Intervention
Services
(East)
Ocala
Middle School
Mentoring
& Support
Program
Mobile Crisis
Response &
Intervention
Counseling
Competency
Development
Services
Sylvandale
Middle School
Program
Crisis
Prevention
Services
for Youth
Direct
Referral
Program
Truancy
Abatement
Services
Child Abuse
Prevention
Services
Post Crisis
Intervention
Services
ARCC has served disadvantaged youth and their families
in Santa Clara County since 1974.
Our twelve programs are designed for high risk youth who often have nowhere else to turn.
ARCC programs aim to address not just the client,
but also their support system – families, schools, clinicians, etc.
Clients are provided the most appropriate menu of services
and access to programs to meet their needs.
ARCC can be that critical safety net in times of crisis as well as
a place that provides the optimal tools for youth to reach their potential.
Evidence Based Practices
Sustainability Vision:
ARCC is deeply committed in implementing and sustaining evidence based practices (EBP) across all program. A Sustainability plan is created for each EBP to support the shared vision of providing effective
services that meet the strengths and needs of children and their families with quality and cultural
competence.
Program Name
Eligibility & Referral Process
ARCC served 3,317 youth and families in this 2011-12 year, offering services where and when they
were needed the most, on school campuses, in hopes, at community centers, in libraries as well as at our
East San Jose counseling center.
Evidence Based Practice/s
FIRST 5
Triple P Positive Parenting
Parent Child Psychotherapy
Cognitive Behavioral Therapy
Mobile Crisis & Response Counseling (MCRC)
Brief Strategic Family Therapy
Motivational Interviewing
Cognitive Behavioral Therapy
Botvin Life Skills Curriculum
Restorative Justice Program (RJP)
Cognitive Behavioral Therapy
Motivational Interviewing
Brief Strategic Family Therapy
Direct Referral Program (DRP)
Cognitive Behavioral Therapy
Motivational Interviewing
Botvin Life Skills Curriculum
Ocala Mentoring Program
Botvin Life Skills Curriculum
Sylvandale Middle School Program
Botvin Life Skills Curriculum
Community Access Prevention Activities (CAPA)
Systematic Training for Effective Parenting
Curriculum (STEP)
Crisis Intervention Prevention for Youth (CIPY)
Botvin Life Skills Curriculum
Although ARCC’s programs can be found throughout Santa Clara County our emphasis is on
East/Central San Jose, an area which has been identified as “high need” by the Santa Clara County Mental Health Department due to the high incidence of child abuse reports, juvenile probation referrals and high
number of families living in poverty.

Referrals are received though the Santa Clara County call center, the community and other
organizations for our FIRST 5 Home visitation and Therapeutic Services program to help
families with children 0-5 years of age get their children kindergarten ready.

Referrals are received from the community and through identified schools for the Prevention
& Early Intervention programs which provide services to elementary and middle school aged
youth and their families.

Referrals are received from schools, organizations and direct from the community for our
Mobile Crisis Response & Counseling Services providing 24/7 community mobile crisis response de-escalation and short term counseling services for youth ages 6-21.

Referrals to the Community Services unit are made by the Probation Department, San Jose
Police Department, organizations, schools and the community for 6 different programs
focusing on youth 11-18 years of age.

Referrals are made directly by the San Jose Police Department to provide post crisis services
to individuals of any age through our Post Crisis Intervention Services.