International Roaming Usage Guide

Content
Roaming Countries
How to Select Network
Using AIS GSM
When Roaming Abroad
Value Added Services
Service Rates
Tips and Trouble Shooting
International Access Codes
and Country Codes
4
11
13
17
35
37
40
2 | Connect You
With The World
Connect You
With
The
World
Your Experience Abroad. Your Way.
1
Sign up
is free!
Join now and
register at
no charge.
2
Traveling
is always
a bliss.
Roam the world
with your AIS GSM
number.
3
L
SPfoErCAIIAS s
er
custom
Pay only
for what
you use.*
No charges for
missed calls.
*Except in Denmark
5
4
With The World
Better Savings
Always
connect
for short communication,
you can send SMS
instead of making a call.
even when in
a pinch.
7
Connect You | 3
Da
ta
Never miss
a beat when
abroad.
Chat with friends,
download and
transfer data with
the convenience of
EDGE/GPRS.
9
6
8
Free
of charge
for SMS
reception
when abroad.
Roam the smart
way with the
AIS CALL
CENTER 1175,
24-hour support to ensure
your trip is problem-free.
Choose your good roaming
package before traveling.
Save up to 94% on calls, SMS and EDGE/GPRS.
4 | Connect You
With The World
Roaming Countries
With our quality network, you can currently use the International
Roaming Service in 210 countries worldwide.
Asia 48 countries
Afghanistan Armenia*
Azerbaijan
Bahrain BangladeshBhutan
BruneiCambodiaChina, Peo. Rep. of
Cyprus
East Timor
Georgia
Hong Kong
India
Indonesia
IranIraq Israel
Japan Jordan
Kazakhstan
Kyrghyztan*
Korea, Rep. ofKuwait
LaosLebanonMacau
MalaysiaMaldives Mongolia
MyanmarNepal
Oman
PakistanPalestine* Philippines
Qatar
Saudi Arabia
Singapore
Sri Lanka
Syria*
Taiwan
Tajikistan*
Turkmenistan
United Arab Emirates
UzbekistanVietnam, Soc. Rep. ofYemen, Rep. of*
Connect You | 5
With The World
Europe 59 countries
Albania*Andorra* Austria
BelarusBelgium Bosnia-Herzegovina
Bulgaria
Cayman Is.
Croatia
Denmark
England (UK)
Czech Rep. Estonia
Faroe Is.
Finland
France Germany, Fed. Rep. of Gibraltar
Greece GreenlandGuernsey
Hungary
Iceland Ionian Is.
Isle of Man
Italy
Ireland, Rep. of
JerseyLatvia Liechtenstein
Lithuania LuxembourgMacedonia
Malta Moldova*Monaco
Montenegro
Netherlands
Northern Cyprus
Northern Ireland (UK)
Norway PolandPortugalRomania
Russia
San Marino
Scotland (UK)
SerbiaSlovak Rep.Slovenia
Spain SwedenSwitzerland
The Azores Is. Turkey
Ukraine
Vatican City
Virgin Island (UK) Wales (UK)
‹ Roaming Tip
In these countries, the roaming partner operators use satellite networks.
6 | Connect You
With The World
Australia & Oceania 12 countries
AustraliaCook Is.Fiji
French Polynesia Guam Is.Melanesia
Micronesia New Zealand Papua New Guinea
SamoaTonga Vanuatu, Rep. of
Africa 51 countries
Algeria*Angola* Benin*
Burkina Faso* Burundi*
Cameroon*
Cape Verde
Central African Rep.*Chad*
Comoro Is.
Congo*
Djibouti*
DR Congo*
Egypt
Equatorial Guinea*
Eritrea*Ethiopia Gabon*
Gambia*Ghana
Guinea*
Guinea Bissau* Ivory Coast
Kenya
LiberiaLibya* Madagascar
Malawi*Mali*
Mauritania*
MauritiusMayotte Morocco
MozambiqueNamibia
Niger*
NigeriaReunion Rwanda*
Senegal*
Seychelles*
Sierra Leone*
Somalia*
South Africa, Rep. of St. Helena
Sudan*Tanzania* Togo*
TunisiaUganda Zambia*
Connect You | 7
With The World
North America 27 countries
BahamasBarbados Belize
Bermuda
Canada
Costa Rica
DominicaDominican Rep.
EI Savador
French West Indies Grenada
Guatemala
HondurasJamaica Martinique
Mexico
Netherlands Antilles Nicaragua
Panama
Puerto Rico
Spitsbergen
St. Bathelemy
St. Maarten
Turks & Caicos Is.
United States of America (US)
US Virgin Is.
West Indies
South America 13 countries
ArgentinaBolivia Brazil
Chile ColombiaEcuador
Falkland Is.
French Guiana
Paraguay
Peru SurinameUruguay
Venezuela
and Antarctica
‹ Roaming Tip
In these countries, the roaming partner operators use satellite networks.
8 | Connect You
With The World
Using International Roaming Service in
Japan, South Korea, North America and
South America
Mobile phone networks in Japan, South Korea, North America
and South America differ from that in Thailand. Please verify if
the destination country accommodates your device capabilities
so that you can switch to a proper device before departure.
Using International Roaming Service in
countries where the roaming partner
operators use satellite networks
Roaming in these countries requires a satellite network
compatible handset to utilize the International Roaming
Service.
‹ Roaming Tip
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
Connect You | 9
With The World
How to apply for
International Roaming Service
You can apply for International Roaming Service free of charge
through any of these channels.
1. AIS CALL CENTER 1175, 24 hours a day
2. AIS and Telewiz Shops
or Press
3. Press
while in Thailand.
‹Roaming Tips
How to use 3G handset in countries with 3G networks
The mobile phone network (2G) in Thailand is different from those
(3G) in countries you are roaming with. In the case that you are
unable to use the services, please switch “Network Mode” to 2G
(850/900/1800/1900). Please refer to your handset user guides on
how to select network mode.
Example
BlackBerry
Menu > Manage Connections > Mobile Network Options >
Network Mode > 2G
Or Menu > Option > Mobile Network > Network Mode > 2G
iPhone
Setting > General > Network > Enable 3G > Off
10 | Connect You
With The World
Great friendship starts with one small word.
“Sa-was-dee”
Connect You | 11
With The World
How to
Select Network
Automatic Network Selection
When you switch on your handset while abroad, it will automatically connect to an International Roaming partner operator.
If there are several International Roaming partner operators in
the country you are in, your handset will select the operator
with the strongest signal.
Manual Network Selection
You can manually select a network on your mobile phone after
comparing the services, such as network coverage and value
added services. Please refer to your handset user guide for
details on how to perform manual network selection.
‹ Roaming Tip
The screen on your handset will display the selected network of roaming
partner operator.
12 | Connect You
With The World
Though none has named its price,
“THANK YOU”
never fails to warm your heart.
Connect You | 13
With The World
Using AIS GSM
When Roaming Abroad
How to make an outgoing call
When roaming, you can make an outgoing call to Thailand, to
a local number in the country you are in, to a third country (an
international call from the country you are roaming in) or to AIS
GSM users roaming in the same country.
To make a call
Press
Example : To make a call to Thailand
To fixed line number 02 313 9999
**
Press *
To mobile phone number 081 824 3253
**
Press *
‹ Roaming Tip
Save up to 70% when calling back to Thailand with Call Home Service.
Details, page 17
14 | Connect You
With The World
Example : To make a local call while in USA to mobile
phone number 310 345 6789
Press * ***
Example : To make a call to AIS GSM number
081 821 0444 which is roaming in the same country
**
Press *
How someone can reach you while
you are roaming abroad
To make a call
Press your number regardless of + or international access
code and country code
Example : To make a call to your mobile phone number
081 821 0222
Press
Connect You | 15
With The World
How to make a call to
AIS CALL CENTER while abroad
To make a call
Press
or
*
**
Certain countries and roaming partner operators allow
you to call AIS CALL CENTER by pressing 1175. For more
details, please refer to Home Short Code Service on pages
29-33.
* You can press + instead of the international access code.
** 66 is the country code of Thailand.
*** 1 is the country code of USA.
‹ Roaming Tip
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or + 66 2 271 9000.
16 | Connect You
With The World
“Sorry”
Nothing works better than a sincere apology.
Connect You | 17
With The World
Value Added Services
Even while abroad, AIS International Roaming provides many
value added services, placing convenience and connectivity
at your finger tips.
Call Home Service
Save up to 70% when calling to Thailand with Call Home
Service. No matter where you are, you can express your feelings
and show that you care. Talk more, pay less.
To make a call
Press
Hold the line and press answer when you hear the
incoming call.
When making a call through Call Home Service, the system will make a
connection to the party you are calling. Once the receiver answers the call,
the system will then connect to the phone and ring the caller with the
number 081 900 0131 or Private Number.
‹ Roaming Tip
Check service rates and roaming countries available for Call Home
Service at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or
+66 2 271 9000.
18 | Connect You
With The World
Example: Call back to Thailand
with Call Home Service
Press
Hold the line and press answer when you hear the incoming
call.
1
While in Japan,
if you wish to make a call
to the number 02 123 4567
Bangkok
Press ‹131‹6621234567#…
2
Caller
While the call is being
processed,
Please hold the line.
3
For an incoming
call from abroad...
g
g
Rin
Ring
Rin
Press answer.
Caller
Receiver
Connect You | 19
With The World
4
You have an incoming call
from abroad, please wait
for a moment.You will not be
changed for receiving
this call.
Receiver
5
When the receiver answers the call,
the system will then connect to
the phone and ring the caller with the
number 081 900 0131 or Private Number.
g
6
Rin
Press answer.
Ring
Ring
Caller
You can enjoy talking
with your loved ones.
Receiver
‹ Roaming Tip
Hello
Caller
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
20 | Connect You
With The World
Example: to make a call to mobile phone number
081 927 5852 in Thailand.
Press
International Voice Mail Service
Even while roaming abroad, you can still access your voice
mail anywhere, anytime.
Method 1 : To retrieve a voice mail with password
To utilize the voice mail service, you may obtain your personal
password by the following different procedures.
To apply for, cancel or change your password
- Call IVR (while in Thailand)
on your handset.
Press
- Send an SMS*
Key in your 4-digit password and send SMS to 9199.
- Contact AIS CALL CENTER at 1175 or +66 2 271 9000.
* You cannot cancel the service by sending SMS.
To retrieve a voice mail while roaming abroad
or
1. Press
(Certain countries and roaming partner operators allow you
to retrieve messages by pressing ‹99. For more details,
please refer to Home Short Code Service on pages 29-33).
2. Press your AIS GSM number (10 digits).
3. Key in your 4-digit password.
Connect You | 21
With The World
Service Rates
• To apply for, cancel or change your password
- While in Thailand, the airtime rate is 3 baht per minute,
SMS is 2 baht per message.
- While abroad, calls and SMS are charged at International
Roaming rates or SMS roaming rates from the country
you are in to Thailand.
• To retrieve a message while roaming abroad.
- Calls are charged at International Roaming rates from
the country you are in to Thailand.
Method 2 : To retrieve a voice mail without entering
password
Press
Service Rates
Calls are charged at Call Home Service rates, helping you save
up to 70%, from the country you are in to Thailand.
You can retrieve a Voice Mail without entering password only when you are
roaming in the country where Call Home Service is available. Please check
the available roaming countries for this service at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
‹ Roaming Tip
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
22 | Connect You
With The World
SMS Roaming Service
Though you may be many miles away, you can still share your
love and concern through SMS Roaming, easily, conveniently,
anytime, anywhere.
To send a message
1. Select “Write message” then type your message (maximum
160 characters in English and 70 characters in Thai per
message).
2.Press
Data Roaming (EDGE/GPRS) Service
Explore the world and enjoy the comfort of staying fully
connected. Keep tabs on your email accounts, surf the web,
share data and chat online using EDGE/GPRS.
‹ Roaming Tip
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
Connect You | 23
With The World
‹Roaming Tips
Data Roaming (EDGE/GPRS)
Using Data Roaming when abroad, you will be charged in VolumeBased principle (KByte, 1 MB = 1024 KB) rather than Time-Based
principle (minute/hour) as you are using in Thailand. All EDGE/GPRS
packages you use while in Thailand do not include the data service
when roaming abroad.
Smart Tip for Smart Phones
Some handsets connect to Data Roaming all the time and automatically transfer data i.e stock market, weather forecast. It may
incur undesirable expense. Please carefully study how your handsets
perform before using the Data Roaming service and subscribe Data
Roaming packages to make your trip abroad more money-saving.
How to work on EDGE/GPRS
To turn off EDGE/GPRS connection Press
To turn on EDGE/GPRS connection
Press
To check EDGE/GPRS connection status
Press
After you have turned off EDGE/GPRS, when you would like to turn
it back on again, you have to restart your handset.
Service Rates
No service charge.
24 | Connect You
With The World
MMS Roaming Service
Express your well-wishes with Multimedia Messages.
Press
Service Rates
• Sending MMS : MMS sending rate + Data Roaming service
charge (depending on file sizes)
• Receiving MMS : Data Roaming service charge
Call Management
Enjoy the convenience of Call Management services so that
you can always stay in touch with every vital contact.
• Call Forwarding Service
You can forward incoming calls to another Thai mobile or
fixed line number.
To divert a call
1. Select “Settings”.
2. Select “Call Divert” or “Call Forwarding”, then the conditions
of Call Divert.
3. Specify the phone number to be forwarded to.
Connect You | 25
With The World
Service Rates
Forwarding number while abroad
Divert all calls : Calls are charged at domestic rates of Call
Divert.
Divert on other conditions: Calls are charged at International
Roaming Rates (outgoing call charge + incoming call charge,
depending on the country you are visiting).
Forwarded number (in every condition of call divert)
While in Thailand : No service charge
While abroad : Incoming call charge depending on the
country you are visiting
• Call Waiting & Call Holding Service
These services alert you of another incoming call while you
are already on a call. You can put the current call on hold
and answer the waiting call, or make a new call and switch
between the two.
‹ Roaming Tip
Setting Call Divert may vary from one handset to another. Please refer to
your handset user guide for details on how to set Call Divert.
26 | Connect You
With The World
To use this service
• To answer another incoming call while already on a call,
Press .
• To switch the line, press again.
Service Rates
Calls charges are based on International Roaming rates
of making and receiving calls while abroad.
• Call Conference Service
Turn your AIS GSM into a mobile conference room with Call
Conference Service. This service allows you to converse
with up to six callers simultaneously. (Call conference
maximum of 6 people is based on the mobile capability.)
Service Rates
Airtime charges are applied to the party initiating the call at
International Roaming rates as specified by the International Roaming partner operator you are roaming with.
Connect You | 27
With The World
• Call Screening Service
Call Screening Service allows you to manage incoming calls
more effectively. You can specify the welcome calls which
you want to receive at all times, and the blocked calls which
you do not want to receive. The service also sends you SMS
to notify you of incoming blocked calls.
To apply
AIS and Telewiz shops nationwide,
AIS CALL CENTER 1175 or press
Service Rates
Monthly fee: 30 baht (not including VAT)
Customizing call screening: 3 baht per minute
(not including VAT)
You can only apply for or cancel Call Screening Service in Thailand.
• Call Barring Service
You can block all incoming calls to prevent unwanted
charges. Please follow the instructions in the next page to
activate Call Barring Service before you travel abroad.
‹ Roaming Tip
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
28 | Connect You
With The World
To use this service
To activate barring of all incoming calls while you are abroad
Press
To cancel barring of all incoming calls while you are abroad
Press
(Please do this each time you return to Thailand.)
To activate barring of outgoing international calls except
to Thailand
Press
To cancel barring of outgoing international calls except to
Thailand
Press
(Please do this each time you return to Thailand.)
To change your password
Your default password is 0000. You can change your
password by following these simple steps:
Press
Service Rates
No service charge.
• CLI
This service enables you to see the number of an incoming
call.
Connect You | 29
With The World
Home Short Code
In some countries, you can contact AIS CALL CENTER by
dialing 1175 and check your Voice Mail by dialing ‹99 as you
do in Thailand.
Country
Network
Display
Australia
Austria
Belarus
Belgium
Bulgaria
Cambodia
Canada
Chile
China
Croatia
Cyprus
Czech Republic
- YES OPTUS
- VODAFONE
- Telstra
- Orange A
- A1
- T-Mobile A
- MTS BY
- Mobistar
- B PROXIMUS
- M-TEL GSM BG
- MobiTel
- Rogers
- ENTEL PCS
- China Mobile
- HR VIP
- Cyta Voda
- O2 CZ
- T-Mobile CZ
AIS CALL
International
CENTER
Voice Mail
1175‹99
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
x
x
✓
✓
x
✓
✓
✓
✓
x
x
x
x
x
30 | Connect You
With The World
Country
Network
Display
Denmark
Egypt
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
- TDC Mobile
- TELIA DK
- MobiNiL
- vodafone EG
- elisa
- Orange F
- F SFR
- T-Mobile D
- Vodafone.de
- o2-de
- GR VODAFONE
- SmarTone
- CSL
- 3 HK
- 3 HTCL
- CMHK
- Voda HU
- Vodafone
- AIRCEL
- INA 02
- INA 03
- INA 04
- INA 05
- INA 09
AIS CALL
International
CENTER
Voice Mail
1175‹99
✓
✓
✓
✓
✓x
✓x
✓
✓
✓
✓
✓x
✓x
✓
✓
✓
✓
✓
✓
✓x
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Connect You | 31
With The World
Country
Network
Display
Indonesia
Iraq
Italy
Japan
Kazakhstan
Lithuania
Maldives
Malaysia
Mexico
Netherlands
New Zealand
Norway
Panama
Philippines
Poland
- AIRTEL - Vodafone IN
- TELKOMSEL
- INDOSAT
- XL
- AXIS
- IRAQNA
- VODAFONE IT
- I WIND
- TIM
- JP DoCoMo
- KCELL
- Bite LT
- DhiMobile
- Celcom
- TELCEL
- Vodafone NL
- T-Mobile NL
- Vodafone
- NetCom
- PANCW
- GLOBE
- Era
AIS CALL
International
CENTER
Voice Mail
1175‹99
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓x
✓x
✓x
x
✓
x
✓
✓
✓
✓
✓
✓x
✓x
✓
✓
✓x
✓
✓
✓
✓
✓x
✓
✓
✓
✓
✓
✓
32 | Connect You
With The World
Country
Network
Display
Portugal
- Optimus
- P TMN
Romania
- Orange
- Vodafone RO
Russia
- MTS
- Beeline
Singapore
- SPG-M1
- SingTel
- STARHUB
Spain
- MoviStar
- Orange ES
Sri Lanka
- Dialog
- Mobitel
Slovak Republic - T-Mobile SK
Slovenia
- SI.MOBIL
South Africa - Vodacom
Sweden
- Telenor SE
- TELIA
Switzerland
- Swisscom
- sunrise
- ORANGE
Taiwan
- TAIWAN MOBILE
- Chunghwa
Tunisia
- TUNTEL
AIS CALL
International
CENTER
Voice Mail
1175‹99
✓
✓
✓x
✓x
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓x
✓x
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
x
✓
✓
✓
✓
✓
✓
✓
✓
✓
Connect You | 33
With The World
Country
Network
Display
Turkey
United
Kingdom
Ukraine
USA
‹ Roaming Tip
- TR TCELL
- vodafone TR
- O2 UK
- T-Mobile
- VODAFONE UK
- UA-KYIVSTAR
- MTS UKR
- AT&T
- T-Mobile
AIS CALL
International
CENTER
Voice Mail
1175‹99
✓x
✓x
✓
✓
✓x
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
34 | Connect You
With The World
SIM Replacement Service
This service arranges a new SIM card to be sent to you free
of charge in the case of loss or malfunction while abroad.
Simply contact AIS CALL CENTER 1175 or +66 2 271 9000 to
deactivate your existing SIM card and be given details on how
to receive a new one.
Check Subscribed Roaming Package
To check your Roaming Package subscription;
Press
*You will receive an SMS detailing your subscribed package and its validity period.
‹ Roaming Tip
The service may vary by country based on the network of the roaming
partner operators. Please check for more details at www.ais.co.th/roaming
or call AIS CALL CENTER at 1175 or +66 2 271 9000.
Connect You | 35
With The World
Service Rates
The service rates are subject to change due to the change
in exchange rates and the change in service rates of the
International Roaming partner operators. Please check the
latest rates at www.ais.co.th/roaming and AIS CALL CENTER
1175 or use our “Check Roaming Service Rates” through your
phone.
Check Roaming Service Rates
The service enables you to check international roaming rates
of any country by yourself wherever you are, abroad or in
Thailand.
- To check Roaming Service Rates of any roaming country
Press
Ex: Singapore, press ‹111‹9‹65#… .
- To check Roaming Service Rates of the country you are
currently visiting
Press
* You will receive an SMS detailing the service rate of the country inquired.
36 | Connect You
With The World
“Good Luck”
A short greeting, carries countless good wills
and lifts up the spirit of others.
Connect You | 37
With The World
Tips and
Trouble Shooting
Things to do before traveling abroad
1.Check that you have subscribed to International
Roaming Service before traveling.
2. Be sure to pack your International Roaming Handbook
and your handset user guide.
3. Be sure to pack your power charger and a universal plug
adapter, since power voltages and plug fittings abroad
can differ from those in Thailand.
4.It is illegal in some countries to use a mobile phone
without a car kit or handsfree set while driving.
5. You can get the latest information about the International
Roaming Service such as network coverage, service
rates on countries you are traveling to
•AIS CALL CENTER 1175 or +66 2 271 9000,
24 hours a day, everyday
•AIS Shop
•www.ais.co.th/roaming
•E-mail : [email protected]
38 | Connect You
With The World
Trouble Shooting
1. Unable to connect to the local network in a roaming
country
When you switch on your mobile phone and do not see any
network name on the screen, or it displays the warning,
“Emergency Calls Only”, “Access Denied”, or “No Access”,
it means that your handset cannot automatically connect to
a local network.
• Solution
- Try selecting a network manually by going to Manual
Network Selection.
- If this still does not work, try moving to another
location and repeat the first step.
- Remove the SIM card from your handset and insert it
into another handset. If this works, the problem is with
your handset. Alternatively, insert another SIM card
into your handset and see if it works. If it does, your
SIM card may be damaged.
- If your phone supports 3G network, switch Network
Mode to 2G (details on page 9).
2. Able to connect to the local network but unable to make
or receive calls
• Solution
- Check whether Call Barring Service has been activated
for either incoming calls or outgoing international calls.
To cancel Call Barring Service, see pages 27-28.
Connect You | 39
With The World
- Check whether you have correctly followed the
instructions on how to make and receive calls
on pages 13-15.
- Check whether you have an unpaid balance on your
previous AIS statement.
3. If your phone has already been connected to the network
but it is unable to send an SMS.
• Solution
- Check if the configuration of Message Center Number
on your phone is based on long numbers format,
+66 81 811 0888 or +66 81 831 0808.
- Please refer to your handset user guides on how to set
Message Center Number.
4. Lost or stolen handset or SIM card
• Solution
- Contact AIS CALL CENTER at +66 2 271 9000 to
temporarily deactivate your SIM card.
If you are still unable to fix these problems, please contact AIS CALL
CENTER at 1175 or +66 2 271 9000 stating your AIS GSM number, the
country you are roaming in, and the network you are roaming with
together with details of your problem. We will pleased to assist you
24 hours a day, everyday.
40 | Connect You
With The World
International
Access Codes
And Country Codes
Country
1.ALASKA
2.ALBENIA
3.ALGERIA
4.ANDORRA
5.ANGUILLA
6.ARGENTINA
7.ARMENIA
8.ARUBA
9.AUSTRALIA
10.AUSTRIA
11.AZERBAIJAN
12.BAHAMAS
13.BAHRAIN
14.BANGLADESH
15.BARBADOS
16.BELGIUM
17.BELIZE
18.BENIN
19.BERMUDA
International
Access Code
Country
Code
011
00
00
00
011
00
810
00
0011
00
00
011
00
00
011
00
00
00
011
1
355
213
376
1
54
374
297
61
43
994
1
973
880
1
32
501
229
1
Connect You | 41
With The World
Country
20.BHUTAN
21.BOLIVIA
22.BOSNIA-HERZEGOVINA
23.BOTSWANA
24.BRAZIL
25.BRUNEI
26.BULGARIA
27. BURKINA FASO
28.BURUNDI
29.CAMBODIA
30.CAMEROON
31.CANADA
32. CAYMAN IS.
33.CHILE
34.CHINA
35.COLOMBIA
36.COSTARICA
37.CROATIA
38. CUBA, REP. OF 39.CYPRUS
40. CZECH REP.
41.DENMARK
42. DIEGO GARCIA
‹ Roaming Tip
International
Access Code
Country
Code
00
00
99
00
00
00
00
00
00
006
00
011
0
00
00
90
00
99
119
00
00
00
011
975
591
387
267
55
673
359
226
257
855
237
1
238
56
86
57
506
385
53
357
420
45
246
You can press + instead of international access code.
42 | Connect You
With The World
Country
43.DOMINICAN
44.ECUADOR
45.EGYPT
46. EL SALVADOR
47.ESTONIA
48.ETHIOPIA
49. FALKLAND IS.
50.FIJI
51.FINLAND
52.FRANCE
53. FRENCH GUIANA
54. FRENCH POLYNESIA
55.GABON
56.GEORGIA
57.GERMANY
58.GHANA
59.GIBRALTAR
60.GREECE
61.GREENLAND
62.GRENADA
63.GUADELOUPE
64.GUATEMALA
65.GUYANA
66.HAITI
67.HAWAII
International
Access Code
Country
Code
011
00
00
0
00
0
01
05
00
00
00
00
00
810
00
00
00
00
0
011
00
00
001
00
1
1
593
20
503
372
251
500
679
358
33
594
689
241
995
49
233
350
30
299
1
590
502
592
509
808
Connect You | 43
With The World
Country
68.HONDURAS
69. HONG KONG
70.HUNGARY
71.ICELAND
72.INDIA
73.INDONESIA
74.IRAN
75.IRAQ
76.IRELAND
77. ISRAEL 78.ITALY
79. IVORY COAST
80.JAMAICA
81.JAPAN
82.JORDAN
83.KAZAKHSTAN
84.KENYA
85.KIRIBATI
86. KOREA, NORTH
87. KOREA, SOUTH
88.KUWAIT
89.LAOS
90.LATVIA
‹ Roaming Tip
International
Access Code
Country
Code
00
001
00
00
00
001
00
00
00
00
00
00
011
0061
00
810
000
00
99
001
00
00
00
504
852
36
354
91
62
98
964
353
972
39
225
1
81
962
7
254
686
850
82
965
856
371
You can press + instead of international access code.
44 | Connect You
With The World
Country
91.LEBANON
92.LESOTHO
93. LIBYA
94.LIECHTENSTEIN
95.LITHUANIA
96.LUXEMBOURG
97.MACAU
98.MACEDONIA
99.MADAGASCAR
100.MALAYSIA
101.MALAWI
102.MALDIVES
103.MALTA
104.MARSHALL IS.
105.MARTINIQUE
106.MAURITIUS
107.MEXICO
108.MOLDOVA
109.MONACO
110.MONGOLIA
111.MOROCCO
112.MOZAMBIQUE
113.MYANMAR
114.NAMIBIA
115.NAURU
International
Access Code
Country
Code
00
00
00
00
810
00
00
99
00
00
101
00
00
011
00
00
98
810
00
00
00
00
00
09
00
961
266
218
41
370
352
853
389
261
60
265
960
356
692
596
230
52
373
377
976
212
258
95
264
674
Connect You | 45
With The World
Country
International
Access Code
116.NEPAL
117.NETHERLANDS
118.NETHERLANDS-ANTILLES
119.NEW CALEDONIA
120.NEW ZEALAND
121.NICARAGUA
122.NIGER
123.NIGERIA
124.NIUE
125.NORWAY
126.OMAN
127.PAKISTAN
128.PANAMA
129.PAPUA NEW GUINEA
130.PARAGUAY
131.PERU
132.PHILIPPINES
133.POLAND
134.PORTUGAL
135.PUERTO RICO
136.QATAR
137.REUNION
138.ROMANIA
‹ Roaming Tip
00
00
00
00
00
00
00
009
00
095
00
00
00
05
002
00
00
00
00
135
0
00
00
You can press + instead of international access code.
Country
Code
977
31
599
687
64
505
227
234
683
47
968
92
50
675
595
51
63
48
351
1
974
262
40
46 | Connect You
With The World
Country
139.RUSSIA
140.SAUDI ARABIA
141.SENEGAL
142.SEYCHELLES
143.SINGAPORE
144.SLOVAK
145.SLOVENIA
146.SOLOMON IS.
147.SOUTH AFRICA
148.SPAIN
149.SRI LANKA
150.ST. LUCIA
151.ST. VINCENT
152.SURINAME
153.SWAZILAND
154.SWEDEN
155.SWITZERLAND
156.TAIWAN
157.TANZANIA
158.THAILAND
159.TOGO
160.TONGA
161.TRINIDAD & TOBAGO
162.TUNISIA
163.TURKEY
International
Access Code
Country
Code
810
00
00
00
001
00
99
00
09
07
00
00
011
00
00
009
00
002
00
005
00
00
011
00
00
7
966
221
248
65
421
386
677
27
34
94
1
1
597
268
46
41
886
255
66
228
676
1
216
90
Connect You | 47
With The World
Country
164.TURKS & CAICOS IS.
165.TUVALU
166.UGANDA
167.UKRAINE
168.U.A.E.
169.UNITED KINGDOM
170.U.S.A.
171.URUGUAY
172.UZBEKISTAN
173.VANUATU
174.VATICAN CITY
175.VENEZUELA
176.VIETNAM
177.YEMEN, REP. OF
178.YUGOSLAVIA
179.ZAMBIA
180.ZIMBABWE
‹ Roaming Tip
International
Access Code
Country
Code
0
14
00
810
00
00
011
00
810
00
8
00
00
00
99
00
110
1
688
256
380
971
44
1
598
998
678
39
58
84
967
381
260
263
You can press + instead of international access code.
48 | Connect You
With The World
Connect You | 49
With The World