Salt Spring Island - Community Development

Transcription

Community Development Findings —Better at Home Salt Spring Island
TABLE OF CONTENTS
Acknowledgements..............................................................................................................................................................................3
1. Introduction........................................................................................................................................................................................4
1.1 Better At Home Program introduction ………………………….........................................………………….......……...........4
1.2 Community Developer profile ……………………………………..........................................................……....…………...........4
1.3 Description of the local community developer approach …………………….……………………....…………...........5
2. Community Profile…………………………………………..............................................................................................…………........... 7
2.1 Description of the local seniors’ population………………...............................………………......……………….…...........9
2.2 Summary of community assets ………………………………….......................................................……..……….……...........11
2.3 Seniors’ needs related to non-medical home support services …………………....………………..……............12
2.4 Suggested opportunities for service integration/coordination ………………………….....………..……............15
3. Community readiness……………………………………………………..................................................................................…............16
3.1 Explanation of community readiness that reflects community consultations …………….…..…............16
3.2 Potential risks going forward ……………………………………………….……........................................................................16
4. Local Better at Home Program details……………………………………….............................................................................. 17
4.1 List of preferred services from the Better At Home basket of services ……………………………................17
4.2 Key lead organization criteria identified by the community…………..............................................…........... 22
4.3 Proposed lead organization including commentary on the identification process and
rationale for why they were chosen.......................................................................................................................... 22
5. Recommendations and next steps………………………………………..........................................................……………........... 23
6. Appendices ……………………………….....................................................................................................………………………........... 26
A. Media Coverage ……………………………………..........................................................................................………….…............26
B. Community Wellness Program Overview………………………….....................................…………………….…….............27
C. Resources for Salt Spring Seniors………………………...................................................……………………….…….............29
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Ellie Langford Parks, M.Ed & Andrea Palframan, M.Comm, — January 2014
Acknowledgements
We first and foremost want to thank the many seniors and senior service providers who participated
for their willingness to share their stories and concerns with us. Many people expressed their hopes
for this program’s potential to address urgent needs in the community. We met many people who
were aging in place with great dignity and good humour.
We hope that this report will reflect back to our community the many strengths and deep
commitments that allow residents to care for one another, and to be cared for. We have exposed
vulnerabilities—not as indictments of current service providers, but in order to find ways to extend
and bolster existing circles of support.
Thank you to the provincial support team at the United Way of the Lower Mainland. Jody Olsson was
a knowledgeable and unflaggingly supportive field coordinator.
Thank you to artist Susan Benson for permission to reproduce her portraits in this report and at our
Community Meeting.
We believe that community members are experts in understanding their own lives, and that
locally designed solutions that emerge from listening to those with experiential knowledge are
generally the most successful and cost effective. We applaud United Way for supporting community
developers to engage the community, in order to tailor the Better at Home program to meet the
unique needs and visions of the Salt Spring Island community.
We hope that this report helps to guide the successful evolution of the Better At Home program on
Salt Spring Island, and fosters a greater spirit of cooperation amongst those serving seniors in our
community.
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Introduction
1.1 Better at Home Program Introduction
Better at Home is a program that helps seniors with simple day-to-day tasks so that they can carry on
living independently in their own homes and remain connected to their communities.
The program is funded by the Government of British Columbia and managed by the United Way of
the Lower Mainland, with services delivered by a local non-profit organization.
Transportation
Friendly Visiting
Grocery Shopping
Snow Shovelling
Light Yard Work
Home Repair
Housekeeping
The Better at Home program is designed to address the specific needs of local seniors, allowing
communities to choose from the following basket of services:
• friendly visiting • transportation to appointments • snow shoveling • light yard work
• simple home repairs • grocery shopping • light housekeeping
Salt Spring Island has been identified as a Better at Home site. Ellie Langford Parks was contracted
as community developer to assess community readiness, identify seniors’ assets, needs and priorities
in regards to the basket of services, and help identify which community organization would be
best suited to be the lead agency in delivering the Better at Home program. This report reflects the
findings of the community research process. It will be used by the lead organization to design an
appropriate local Better at Home program in response to community needs and priorities.
1.2 Community Developer Profile
Ellie Langford Parks and Andrea Palframan worked together to complete the community development
engagement process. As local residents and consultants not engaged in the day-to-day senior social
services provision, they brought a non-biased and fresh perspective to the foundational stage of the
island’s Better at Home initiative.
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Ellie Langford Parks M.Ed
Ellie is an experienced community developer, educator and program manager. Her professional
positions include currently Director of Special Program Development for Leadership Victoria, and
Instructor in the Master of Arts in Community Development program at UVIC, and formerly the BC/
Yukon Coordinator for the Canadian Community Economic Development Network. Ellie has lived on
Salt Spring Island for 18 years and is involved with diverse sectors of the local community. She has
served on the board of a person living with a progressive illness since 2003, an experience which has
given her insight into the options and challenges facing island seniors.
Andrea Palframan M. Comm
Andrea’s background in community development involves working with Glasswaters Foundation
as a program manager, carrying out participatory research to inform community based health and
education programs in Africa. She has also sat on the board of SOLID and worked with numerous
community non-profits as a graphic designer. Her Salt Spring network dates back to 1997, with
extensive island experience in fundraising and public education campaigns.
1.3 Description of the local community development approach
The community development approach we applied in this process focused on gathering both
qualitative and quantitative information from a wide range of participants, with the aim of creating
an accurate picture of the realities of Salt Spring seniors.
Through the media, attendance at public meetings, and setting up kiosks in public spaces we
communicated the aims and methodologies of the Better at Home process throughout the
community. We outlined the Better at Home program, and solicited participation from stakeholders
and seniors in the community development process. Aware that there are many challenges and
needs relating to health care services on the island, we chose to keep our study sharply focussed on
the program’s non-medical home services parameters.
In surveys, focus groups, interviews and meetings, we asked seniors and family members:
• to identify which non-medical services they were aware of locally,
• whether these services were meeting their needs, and
• which places and people they relied on for support.
We asked the same questions of community stakeholders, from service clubs to social service
agencies. At the same time, we solicited participants’ criteria for a lead agency who could
successfully implement the program at the conclusion of the consultation process.
We did not simply drop off surveys and collect filled forms. We were present at the beginning
and end of the process to answer questions, and in most instances sat with respondents as they
completed their surveys. By asking questions, actively listening and making time for two-way
communication, we received rich data, both relating to the challenges seniors face and to their
strength and resilience.
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Activities:
1. Literature review – Information was gathered from a spectrum of sources to gain an
understanding of Salt Spring Island’s senior population. Sources included:
-
Community Directory, Salt Spring Island Community Services (SSICS)
Health Related Resources for Seniors, Community Wellness Program
Island Health Report 2018, Vancouver Island Health Authority (VIHA)
Salt Spring Island Health Review 2010, VIHA
Statistics Canada Census Data, 2011
Volunteer Salt Spring Online Directory, SSICS
Salt Spring Community Directory, Lions Club
Enhancing Social Support for Seniors Living in B.C., CCPA Fact Sheet
Local Health Area Profile 2012, Gulf Islands
Seniors Housing Strategy 2010, Islands Trust.
2. Profile of the Community Wellness Program — Met with stakeholders involved in funding
and administering local program providing Friendly Visitors and Peer Counselling to seniors;
gathered data and qualitative feedback from program leader and volunteers
3. Focus Groups – Met with residents and members of Brinkworthy and Salt Spring Island Seniors
Society to discuss program aims and solicit feedback on needs and priorities
4. Presentations to Boards of Director – Lions Club, Salt Spring Seniors Society
5. Interviews – Interviews were conducted with seniors, family members, volunteers and
professionals from a range of disciplines including health providers, social service agencies
and local activity clubs.
6. Surveys- Outreach was conducted with numerous island seniors organizations, community
service clubs, and non-profits involved with seniors. The purpose was to introduce the Better
at Home program and solicit feedback and expertise from participants. Rather than simply
‘drop off ’ the surveys and collect them at a later date, the majority of surveys involved guided
discussions with the community developers who were present to answer questions and
engage in dialogue with respondents.
7. Community Meeting — Public forum held to present preliminary findings from surveys,
interviews, and focus groups and to solicit further feedback within a facilitated group process
8. Stakeholder’s Meeting — Follow-up to Community Meeting with key stakeholders and
potential lead organization(s) to recommend a lead organization and identify Better at
Home program approach on Salt Spring Island, reviewing potential challenges and making
recommendations among knowledgeable community resource people.
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The information that follows was gathered from Salt Spring individuals and organizations. The local
community developers approached this project as learners, seeking out both current research and
consulting with seniors, caregivers and family members whose personal experience of navigating a
path to ‘aging in place’ brought great expertise and knowledge.
By actively listening to a multitude of voices, we set out to identify the local assets that would
support a successful implementation of the Better at Home Program. By bringing diverse
stakeholders together, we facilitated a community discussion about seniors services; what is
currently working, what areas need investment and energy, and what needs were expressed that
have yet to be met.
Activity
Number of Participants
Survey (online & in-person)
141
Focus Groups (three)
42
Meeting with Key Stakeholders
20
Public Presentations
30
Community Meeting
50
Figure 1.1: Activities Profile.
2. Community Profile
Salt Spring is the largest (182 km2) and has the highest population of the Gulf Islands. There are
three villages; Fulford, Vesuvius and Ganges. Ganges, the largest centre is located mid island on the
waterfront. Ganges has an abundance of services, pharmacies, banks and a public library. A series
of pathways system connect the downtown core with the
hospital, grocery stores, Seniors Society, and some of the
assisted living and extended care facilities.
Salt Spring Island is well known for its abundance of artists.
The Saturday Market is a long running farmers and craft
market and is a well known tourist attraction. Islanders are
highly involved in social, charitable and political activities
making for a animated mix. Folk legend Valdy a local
resident, has quipped “Salt Spring is a difference of opinion,
surrounded by water”. There are an abundance of non profit societies and informal groups devoted
to environmental and humanitarian efforts. There are three elementary schools, a middle school and
a high school. Many different churches, a Buddhist Monastery and a focus on health and wellness
contribute to a vibrant community spirit.
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The majority of the population lives in rural and semi rural lots. The island has 650 kilometres of
rural roads, most without streetlights and many areas are isolated without bus service. While on
Island, transportation options include taxis, flights to Vancouver Harbour or Airport, water taxis
between the islands, and five BC Transit bus routes connected
to Ganges. The majority of residents own a vehicle. Busses
typically run during the day, from about 7:00am to 6:00pm. BC
Ferries provides multiple runs ferry trips to Vancouver Island
and the mainland of BC from three ferry terminals, Fulford
Harbour, Vesuvius, and Long Harbour. The increasing cost of
travel off island is a concern for islands, both for locals and
tourists. Until 2013, seniors travelled on inter-island ferries for
free as foot passengers on weekdays with a Gold BC Care Card;
effective April 1, 2014 the Monday to Thursday program will be
terminated and seniors will be charged the discounted fare for
all ferry travel.
The warm weather, natural beauty and vibrant community life has attracted many retirees. During
the summer months the populations swells to nearly 20,000 thanks to tourists and vacation home
owners. These visitors place an added burden on island services but bring an injection of revenue to
many island businesses who cater to seasonal crowds.
There is an ongoing lack of affordable housing on the island, coupled with an increased cost of
living— both are in part due to transportation costs. Many working-age islanders have multiple parttime jobs and often will supplement with self employment or rental income. The high turnover within
the ranks of seniors caregivers is partly attributable to the island’s chronic lack of affordable, longterm housing for residents with lower paying jobs.
The majority of homes are single family structures. Many homes rely on wood heat and wood
chopping, stacking and carrying can be a challenge to island seniors. In Ganges, there are multiple
condo and multi unit complexes. There are eight housing facilities for seniors, including seniors
affordable living residences, assisted living, long-term care and retirement villages.
Salt Spring Island is located in Local Health Area 64, Gulf Islands. Lady Minto Hospital opened in 1958,
currently has 19 acute care beds and 31 VIHA funded beds in the Extended Care Unit. Surgery,
dialysis and radiation services are all off island. Accessing medical services in Victoria, Duncan, and
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Vancouver is an increasing challenge. Although medical services plan covers the cost of ferry travel
for necessary appointments, seniors without spouses and those who do not drive rely on a pool of
volunteer drivers to accompany them on journeys to off-island hospitals and clinics.
2.1. Description of the local seniors’ population
In general Salt Spring Island’s population is older and healthier than many other areas in BC.
According to the Statistics Canada Census data (2011), there are 2585 people aged 65 or older living
on Salt Spring Island. This makes up 25.3 % of the total population of 10,234.
Seniors represent the fastest growing age groups on Salt Spring Island. The population of the Gulf
Islands is expected to grow by 31.4% by 2030, while the population over the age of 75 is expected
to grow 156% in that same period.
In the 2010 Salt Spring Island health review it was noted that the demographics of Salt Spring Island are changing and are increasingly weighted towards a predominantly senior population. Both the
preference for aging in place and the ongoing in-migration of retirees in the 55- 64 age cohort are the key drivers of this population shift.
Statistics Canada Census data (2011) reported the median age is 53.2 compared to a provincial
average of 41.9. Also the population has a high degree of good health, with 21% lower mortality
than VIHA overall.
Our senior respondents were 6% 55-65; 39% 66-75, 39% 76-85, and 17% 86-95. The median age
was 77.
Life Style and living arrangements:
According the Statistics Canada Census data (2011), 2,415 seniors live independently in the
community. Persons aged 65 and over that are not in census families and are living alone Gulf Islands
(29.5%) BC (27.3%) VIHA (29.2%) Our survey data showed 45% of our senior respondents lived
alone while 47% lived with a spouse, and 8% lived with another person or family member.
As people age, their needs change due to disabilities, medical conditions and/or changes in
their financial situation. Aging population require various forms of housing, a range of models of
coordinating housing with support services, and community planning that respond to the needs of
seniors and enhance their quality of life.
The elderly dependency ratio is high and increasing (fewer younger people to older people). This
leads to challenges in hiring and retaining staff. The report noted the increase in senior needs, the
need for home support services, including in-home personal services such as bathing, meals, and
laundry, has been increasing steadily over the past few years. From March 2008 to March 2009, the
number of home support hours provided increased by almost 43%, while the number of clients
increased over 22%.
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Demographics
Total population 10,234,
of which 2585 are 65+
Age Group
Population
55-59
1060
60-65
1145
65-69
875
70-75
530
76-79
400
80-85
390
86+
39
Life Expectancy of Gulf Island Residents Compared to VIHA and
BC, 1987-1991 to 2004-2008
84
VIHA
Life Expectancy (years)
BC
Gulf Islands
82
80
78
76
1987-1991
1992-1996
1997-2001
2002-2006
2004-2008
Source: BC Statistics
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2.2. Summary of the community assets
The
Cedars
Abbeyfield
Society
Fulford
Old Age
Pensioners
Thrifty’s
SENDIAL
Grocery
Shopping
Volunteer
Salt
Spring
Salt Spring
Island
Emergency
Program
PODS
Mental
Health
Outreach
Island
Health
(VIHA)
Beacon
Home
Care
Friendly
Visitors
Seniors
Activity
Program
Lady Minto
Hospital
Braehaven
Search &
Rescue
Food Bank
Let’s Do Brunch
Weekly lunch
program
Salt
Spring
Community
Services
Inn
From
the
Cold
Private
Home
Care
Brinkworthy
Retirement
Community
Meadowbrook
Gulf Islands
Seniors
Residence
Association
Monthly
public
lectures
Friendly
Voices
Community
Wellness
Program
Senior
Peer
Counselors
Seniors
Activities,
Luncheon,
Choir
Community
Bathing
Program
Greenwoods
Bessie Dane
Hospice
Foundation
Community
Gospel
Church
Youth Crew
Meals on
Wheels
Adult
Day Care
Program
Heritage
Place
Seniors
Residence
Music &
Munch
All Saints
by the
Sea
Salt
Spring
Seniors
for Seniors
Seniors
Driving
Program
Simply
Organic
Rotary
Club
Croftonbrook
Wheelchair
Van
Program
BC. Transit
Public
Bus
Royal
Canadian
Legion
Lions
Club
Pioneer
Village
Map of Salt Spring Island Seniors Assets
The above Asset map shows the various seniors-related service providers and agencies. Overlapping
elements indicate partnerships and programs that operate in tandem. For instance, the Lions Club,
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Salt Spring Seniors Services Society, the Rotary Club and the Royal Canadian Legion jointly operate
the Croftonbrook Seniors Residence, while the Community Wellness Program is run as an alliance
between Salt Spring Island Community Services, Lady Minto Hospital, Gulf Islands Seniors Residence
Association (Meadowbrook), and Salt Spring Seniors Society. Greenwoods and Salt Spring Island
Community Services each operate programs which conduct community outreach, including the
Community Bathing Program, Meals on Wheels, Volunteer Salt Spring and Mental Health Outreach
programs.
The Salt Spring Island Emergency Program’s POD system is a responsive attempt to harness and
coordinate micro-regional ‘pods’ on the island. By training and engaging voluntary leaders in
each district to respond to emergencies and refer vulnerable residents to health and community
services, the POD system builds on informal social and geographic networks. POD leaders are used
to communicate necessary information to the community, for instance during a boil-water advisory.
POD leaders are tasked with inventorying elderly and infirm community members, and coordinating
with Salt Spring Search & Rescue to provide supplies or move the resident to safety during storms or
natural disasters.
2.3. Seniors needs related to non-medical home support services
Question ONE: What are the main factors that keep island seniors living longer at home?
What factors keep seniors living at home longer?
Social and intellectual
engagement. hobbies, groups,
social visits
community
involvement
Access to
transport
volunteering
“someone knows about you”
One of the biggest blocks for
seniors accessing services is
Self-Reliance
pride and denial - "I don't
Pride
need help"
seniors are reluctant
to be a bother
Caregiver
Help for my spouse to get a
respite
break for a few days.
Help with housework, meals
If they shut down the bus service to Adult Day Care,
I'm at my wit's end. It’s when I get to refuel.
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Being on the bus route
Ability to drive
Living close to town
in-home
help
Appropriate
Housing
Home support services or
In-home care
helpful neighbours or
family close-by
Home set up for ageing in place; no stairs,
rails and grab bars
manageable sized
house and property
Supportive and affordable housing options
The main factor seniors reported upon which kept them in their own homes, longer, was good health.
Beyond that, factors included access to appropriate housing for aging in place, respite for caregivers
with dependent spouses or family members, in-home services and support, access to transportation,
having an involvement with the community through volunteering or participation in activities, and a
disposition towards self-reliance and pride. It was acknowledged by some that not everyone is better
off at home, and that the emphasis on remaining home longer could drive some people to remain in
unsafe or poorly supported living conditions.
Question TWO: What services and programs are currently offered that help Salt Spring seniors live
longer at home. Who provides them?
Services
Providers
Seniors Activities
Salt Spring Seniors Society, Old Age Pensioners
21
Home Support
Greenwoods, Beacon Community Services
18
Shopping Service
Thriftys
12
Meals on Wheels
VIHA/Beacon Community Services, Private
11
Seniors Drivers
Salt Spring Seniors Society
10
Friendly Visitors
Community Wellness Programs
9
Don’t Know
N.A.
9
Assisted Living
Meadowbrook, Heritage Place
5
Adult Day Program
Greenwoods/Braehaven
5
Private Housekeeping
Various
4
Public Bus
BC Transit
4
Wheelchair Van
Lions Club
4
Number of Responses
Question THREE: Are the services you listed above accessible? Why or why not?
Yes: 86 • No: 27 • Maybe/Don’t Know: 9
Of those who said the services were not accessible, the following were reasons ‘why not’:
Many of the comments in this section revealed that seniors were well aware of the shortcomings of
the current system and had given thought to ways of reaching those who were not able to access
services. These comments included such statements as:
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Reason
Affordability
Lack of Access (Transport)
Poor Coordination
Lack of Knowledge About Services
Seniors too Proud to Ask for Help
Not enough Volunteers
Limited Program Resources
Number of Responses
14
13
5
5
4
3
2
Question FOUR: What non-medical home support services from the Better at Home basket of services
are needed on Salt Spring?
Service
Transportation to Appointments
Light Housekeeping
Light Yard Work
Simple Home Repairs
Grocery Shopping
Friendly Visiting
Snow Shoveling
Number of Responses
106
98
83
79
70
63
45
Question FIVE: Are there non-medical supports not listed that are needed on Salt Spring?
Suggestions included: Income tax support, advance-care planning, help downsizing/moving to more
appropriate housing, streetlights.
Several respondents cited need for services that already exist, i.e. Sendial Grocery Delivery. This
highlights the need for better communication/outreach/co-ordination.
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PopularIdeas
Ideas
Popular
Friendly Excursions/Visits out of the Home
Wood Chopping & Stacking
Pet Care
Transport to Social Engagements
Counseling
Computer Help
Library Books
Gardening
Transport to Off-Island Appointments
Daily Phone Call
Numberof
ofResponses
Responses
Number
11
9
9
7
6
4
4
4
4
3
2.4. Suggested opportunities for service integration/coordination
Transportation assets — Many seniors activities happen weekly and yet are not always accessible
to seniors living in outside the Ganges core. Increased coordination of existing assets—both drivers
and vehicles—between agencies would allow underserved areas and underutilized resources to be
matched. Examples include the use of volunteer drivers with the Salt Spring Seniors Society’s drivers
program in the Lions Club wheelchair van program, the use of the Greenwoods van to collect remote
seniors for the Adult Day Program, and the use of the Salt Spring Island Community Services vans
for Better at Home participants to access activity programs and medical appointments to relieve
pressures on the Salt Spring Seniors Services Society Driving Program.
Volunteer coordination — Various groups have training programs for volunteers, such as Salt Spring
Island Hospice and Community Wellness Friendly Visitors. Through Better at Home, groups of trained
volunteers could be pooled, extending training capacity and ensuring better utilization with less
burnout. Volunteer Salt Spring has a good database of volunteer opportunities but it remains static:
using modern social media such as Facebook and the Salt Spring Community List could promote
volunteer opportunities, while holding volunteer fairs is another way to bring younger people to the
mix. The need to incentivize, recognize, and retain volunteers is critical.
Training — Using today’s pool of skilled yet elderly community helpers to pass on their skills to
tomorrows helpers is an opportunity that should not be missed. Succession planning for key roles
could be a major contribution of Better at Home to coordination of volunteer driven services.
As well, with the changing face of volunteering, seeing more and more people shift from weekly
commitments to volunteering for skilled work or specific activities, means there is a need for role redefinition focussed on utilizing the skills of retirees. The POD system has the potential to formalize
some of the neighbour-to-neighbour networks which are both an asset and because of their lack of
coordination , a vulnerability in the community.
Facilities use — The need for centralized referrals to services and information was cited repeatedly
in our study. Many recommended a central office or kiosk where family members, caregivers and
elders could access a single point of entry to the many services that may be underutilized due to
poor visibility. The Public Library, Seniors Services Society and the Lions Hall are all located within
the town centre and could provide such a hub for knowledge and referrals.
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3. Community Readiness
3.1. Explanation of community readiness that reflects community consultations
Salt Spring has an ethos of community service and many active retirees, able and willing to volunteer.
Many excellent existing programs rely on volunteer coordination and management. Volunteer Salt
Spring, an initiative of Salt Spring Island Community Services, maintains an online database of
volunteer opportunities. Salt Spring Senior Services Society has a centrally located building which
operates as a seniors activity centre. The increasing numbers of seniors now requires these programs
to upgrade their management structure and administrative capacity.
As can be seen in the Asset Map, there is currently a comprehensive list of services on Salt Spring
that will be reinforced by the Better at Home services. A major concern that came forward at both the
community consultation and in the surveys was the lack of coordination of access existing services.
This manifested mainly in poorly coordinated or under-resourced transportation services.
Also noted was a desire for information about trained and reliable in home support services (private
home care, maintenance and repair, housekeepers) both for seniors and their family members. The
challenges are mainly a consequence not of resource shortfall but of lack of a coordinated hub from
which these concentric circles of support could communicate their offerings, and needs.
Another opportunity exists for communication and collaboration between senior serving
organizations. The lead organization could undertake to be the convenor of the local service
providers in order to increase information and resources sharing to provide the best possible
services.
During the community development process it was clear that there is a strong dedication, caring and
concern for Salt Spring’s seniors and a willingness to work together to provide these services.
3.2. Potential risks going forward
Potential risks going forward include concerns about:
• Long term sustainability of program, and then not being able to sustain them if funding
should end or there is a change in the Provincial Government’s priorities
• Lack of volunteers to be able to sustain the services
• Competition and lack of information flow between senior serving agencies
• Volunteers replacing paid workers
• Lead organization’s inexperience in meeting specialized needs of seniors and broad
diversification of their programming could dilute impact of BAH
• Capacity of program to serve the increasing need
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• Comprehensive volunteer training and supervision is needed as well as proper screening to
ensure the safety and privacy of seniors
• Need for dedicated, accessible, private office space for Better at Home program
• Increasing level of complexity of cases with increase in cognitive impairment means staffing
requirements are becoming more onerous
• Lack of training and professional oversight of private in home service providers
• Changes to Community Wellness program could lead to dissipation of some assets i.e.
trained volunteers, relationships fostered by long term, well respected Community Wellness
coordinator
• Difficulty of reaching isolated and vulnerable seniors and those who are resistant to the idea
that need help
4. Local Better at Home Program Details
4.1. List of preferred services from the Better at Home basket of services that reflect community
consultations; linkages to the identified needs
Transportation to Appointments 75%
Transportation was the main need cited by respondents (126 of 141 respondents selected
transportation as a ‘needed’ service). Although seniors make up a significant proportion of the
population, there are limited transportation options for them to access health care services on Salt
Spring Island, and fewer to assist with accessing off-island health services. Salt Spring busses are
wheelchair accessible.
Many people would welcome a Handy Dart service on Salt Spring to help seniors be more
independent and mobile. Furthermore, while the Travel Assistance Program (operated by the
Province) reimburses patients for travel costs associated with accessing some health care services in
other communities, it does not reimburse patients who travel to physiotherapy services.
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The Lions Club and Seniors Services Society both offer volunteer driving services. The Lions Club
operates a wheelchair and scooter access van which travels up to five days a week to bring disabled
passengers to medical appointments. The program is volunteer run, with a single volunteer carrying
out the wheelchair-to-vehicle transfers and driving. The Salt Spring Seniors Services Society engages
a voluntary coordinator who acts as a dispatcher, connecting seniors needing rides to medical
appointments with willing drivers. This program is facing volunteer shortages as the existing pool
ages and fewer new volunteers are engaged.
“Services
exist because
people who saw a
need 10-15 years ago
set them up. Now they are
getting older and have
not refreshed the
pool.”
“Transportation
Programs are
struggling for
administrative people, as
those roles are mainly
volunteer and people
are growing older and
often have to leave
suddenly.”
SS Seniors Society
Driving Program
On-island trips for seniors who no
longer drive, to medical appointments.
Occasional off-island medical trips and
transport to social activities. Will accept
donations; volunteer run.
Lions Club
Wheelchair Van
Public Bus
Affordable transportation: discount fares
for seniors. Monthly excursion for Lady
Minto long-term care residents.
“the most
critical need
for seniors on the
island is not more
services: it’s access to
the services that
already exist.”
Transportation
Taxi Services & private
Transfers in and out of wheelchair & scooter
equipped van for on-and-off island medical
appointments. Volunteer-run, free of charge.
Greenwoods Van
$5 voucher available to take any taxi from Country
Grocer when shopping there.
Pick-up and drop off for Adult Day Care program
participants and users of the bathing program.
“There’s a real
need for a bus service
bringing remote seniors
into town for the Seniors
Day Program. Allows for social
interaction for people with
dementia and it gives
caregivers some
respite.”
Car Stops & Rideshare
Rideshare arranged through Transition
Salt Spring or Salt Spring Exchange
(both online).
Car stops allow pick-ups and drop-offs off
the main bus route.
Island Pathways/CRD
Network of walk/cycle/scooter pathways in
central core of Salt Spring.
We Deliver!
Thrifty’s (Sendial)
Meals on Wheels
Chef on the Run
Pure Integrative Pharmacy
Pharmasave
Red Cross Medical Supplies
Transportation Asset Map
Home-Based Services
There were commonalities between three of the Basket of Services offered by Better at Home and
identified as priorities by island seniors. These included light housekeeping, light yard work, and
simple home repairs. At present, these services are offered one week per year by a volunteer Youth
Team which is engaged by the Community Gospel Church. Aside from that service, home based
services are provided by private landscaping, housekeeping and property maintenance contractors
who are not coordinated by any local agency. It is up to seniors to connect with these services on
their own, leaving them vulnerable to un-insured, poorly vetted and non-senior competent suppliers.
The need for centralized referrals to services was cited as a major need.
Light Housekeeping: 69%
For seniors receiving Home Support Services from Beacon Community Services, caregivers are
limited as to the housekeeping they can do. Professional cleaning services are available on island for
18
those who can afford it, with rates averaging $20 per hour.
Light Yard Work 58%
Most islands live in single family homes, often on acreages, with gardens. The favourable climate
and widespread interest in local food production and gardening, means many homes have
extensive gardens. Seniors who can afford to do so, and can connect with reliable help, engage local
contractors to keep fences mended and gardens tended.
Simple Home Repairs 56%
Most homes are single family dwellings. Maintenance and upkeep is an ongoing issue that becomes
more difficult as homeowners and their homes age. Some assistance is available through Home
Adaptations for Independence, a Province of B.C. initiative, and the Islands Trust has identified that
investing in existing housing to help elders age in place is a key priority in their Seniors Housing
Strategy.
Snow Shovelling/Wood Chopping 31%
Limited need for snow shovelling as snow is infrequent on island, but when it does snow, people
can become housebound as secondary rural roads are not ploughed promptly. Many seniors
require assistance with wood chopping, stacking, and management of wood stoves. The Salt Spring
Emergency Services, through Search and Rescue, are tasked with assisting elders with home heating
and road access during storms, guided by POD leaders in each micro-district on the island.
“I have
extensive
gardens... I’d allow
a young person
access at no change if
they would keep
the garden
running”
“Heavier
yard work is of
more value than
light: wood delivery,
chopping and
stacking is
impossible
now”
Province of British Columbia
Home Adaptations for Independence
Financing for home modifications for
independent living.
Light Yard Work
“I would be
reluctant to have a
volunteer do
dangerous or skilled
work.”
“I would like to
be checked on
after a major storm,
or during power
outages”
Home Repair
Housekeeping
Snow Shovelling
“handymen
who are retired
would easily
volunteer for little
easy jobs around
people's
homes.”
Community Gospel Church
Summer youth team do home repair, yard
work and moving of heavy items
Firewood
“Even a list
of reliable people
available on a regular
basis would help. If you
can't find someone good
and reasonable things pile
up. It is a sad feeling for
us who once could
manage on our
own.”
Search & Rescue
In emergencies, snow storms and during extended
power outages, will co-ordinate volunteers to do home
checks on elderly and infirm.
Home Based Services Asset Map
19
Grocery Shopping 49%
Thrifty Foods offers a weekly food delivery service called Sendial. Seniors over 65 and those
recovering from surgery can order groceries by phone. Volunteers record and put together orders,
which are delivered by a Thrifty staff driver who will put groceries away when needed. Country
Grocer also offers a service where pre-orders can be put together, though they do not deliver. Rather,
seniors receive a $5 voucher for taxi fare when picking up orders.
While outside the purview of Better at Home, it was helpful to learn that a variety of programs
offering ‘meals in company’ allow seniors to both engage in friendly visiting and participate in
community life. These included community meals at Seniors Services Society, All-Saints-by-theSea Anglican Church, Salt Spring Island Community Services and the Royal Canadian Legion. Meals
on Wheels and private company Chef on the Run were also cited as helpful services that allowed
seniors to retain their independence without becoming isolated.
“Sometimes
our delivery
drivers see people
deteriorate,. We
collect information
about who to call
when they need
help.”
“We’re always
trying to build the
Sendial
program, looking
for more users.”
Thrifty’s
Country
Grocer
“Shopping is
about more than
food: it’s a chance to
get out of the house
and to be in the
community.”
Shopping Service
Taxi Vouchers
Private Home Support
Seniors for Seniors Luncheon
Music & Munch:
All Saints by the Sea
Simply Organic:
All Saints
Legion Dinner
Sendial Service
Salt Spring
Seniors
“Wheelchair
bound people
want to go in and do
their own personal
shopping; nobody
offers that
service ”
driving program
Grocery
Shopping
Meals &
Food
Lions Club
Wheelchair Bus
Public Bus & Taxi Services
“People much
prefer to do their
own shopping in
person: most often,
the challenge is
transportation.”
Meals on Wheels
Food Bank
Let’s Do Brunch
Soup’s On:
All Saints by the Sea
Chef on the Run
Penny’s Pantry
Christmas Hampers
Grocery Shopping Asset Map (meal provision is not included in the Better at Home Basket of Services)
Friendly Visiting 44%
The Friendly Visiting program has been combined with a Peer Counselling and Friendly Voices
program under the umbrella of the Community Wellness Program. This program, outlined in Appendix
X, has been running for over two decades and engages 35 volunteers in bi-monthly visits, phone
calls, and counselling sessions to combat isolation and provide support. Though this program is
considered highly important, Friendly Visiting was not identified as a key need in our survey because
many respondents perceived that community need was already being well taken care of.
20
munity Wellnes
g Com
s Pr
n
i
r
ogr
Sp
t
am
l
Friendly Visiting
a
S
“Volunteering
works both ways:
I get a lot out of
being a Friendly
Visitor as do the
people I visit”
Friendly Voices
Peer Counselling
Community
Social Activities
Recreation
Arts & Crafts
Volunteering
Library
Churches
Swimming pool
“A lot of
people don't
know what services
exist. Rather than
duplicate services,
co-ordinators should
make the community
aware of what is
out there.”
Friendly
Visiting
“Friendly
visiting is key:
isolation is not
healthy!
Contact is
essential
to survival”
Seniors Services
Caregivers Support Group
Braehaven/
Greenwoods
Salt Spring Hospice
Adult Day Program
• Counselling services
• Grief Recovery
Program
Seniors Services
Society
SS Community Services
Mental Health Outreah
Seniors activity program
20 weekly programs
Old Age Pensioners
}
Meetings,
M
eetings, Clubs, & Events
Meadowbrook
brinkworthy clubhouse
Royal Canadian Legion
Heritage place
Friendly Visiting Asset Map
During the Community Meeting, survey findings were correlated as follows:
Service
Number of Respondents
Percentage of Respondents
Transportation
27
54
Friendly Visiting
13
26
Grocery Shopping
12
24
Housekeeping
14
28
Light Yard Work
6
12
Home Repair
4
8
Snow Shovelling
0
0
*Wood Chopping was added by 6 people, or 12% of respondents.
21
4.2. Key lead organization criteria identified by the community
Survey Respondents and community me eting participants identified the following qualities:
Qualities of a Strong Lead Organization :
inclusive
reliable
good relationships
trusted
sensitive
confidential
forward-thinking
connected
people friendly
safe
many volunteers senior competent
local
aware
knowledgeable
strong
creative
office space
cooperative
rally support
trustworthy
flexible
non-transient
good team
drop-in ready
respectful
transparent
communicative
elder-literate
resource room
supportive
accessible
service oriented
comfortable
Further comments were collected at the Community Meeting, where participants were given the
above map, engaged in discussions, and contributed their additonal comments. Additional comments
included:
Financial Responsibiilty • Solid Evidence Base • Good Public Relations/Publicity •
Use Resources for People, Less for Paperwork • Good at Fundraising
• Consistent Faces of Volunteers and Staff
4.3. Proposed lead organization – including commentary on the identification process and
rationale for why they were chosen.
We identified and met with key stakeholders offering services, both medical and non-medical,
to seniors on Salt Spring. At each of these meetings, we outlined the Better at Home program
parameters and explained the requirements for lead organizations. We solicited participation from
each of the stakeholders: as focus groups, informants, and Community Meeting attendees. We also
invited each stakeholder group to self-select as to their potential as members of a lead organization
alliance or as the single lead organization.
22
Once the needs and capacities of Better at Home became understood, we conveyed questions from
potential lead agencies to the Better at Home coordinator. Further to this, we had follow up meetings
with a group of key stakeholders; all self-selected out except Salt Spring Island Community Services,
citing a lack of organizational capacity, willingness, and/or human resources.
Salt Spring Island Community Services is the major provider of social services on Salt Spring, with
a wide range of programs from mental health to food security. They recently introduced a Seniors
Activity Program, and have recognized the need to build capacity to address the growing population
of seniors on Salt Spring. With 70 staff and 140 volunteers, Salt Spring Island Community Services is
well positioned to meet the deliverables of the Better at Home program.
5. Recommendations and next steps
Many of these recommendations go beyond the scope of Better at Home, but are included since they
were reported by seniors. Our hope in including these is that other organizations and governments
will consider these recommendations as expert perspectives of island seniors, so they may be able
to act responsively.
Transportation
Lack of transportation options is a major issue that Better at Home may be able to partially address.
Below is what we heard:
• An expanded bus service would be very helpful for those seniors living in the north and south
ends of the island; a Handy Dart service that extends service to seniors’ place of residence was
cited by many as ideal, if not necessarily immediately feasible.
• Greenwoods van, currently used for the Adult Day Program, could expand its geographic
range by engaging a driver rather than relying on Day Program leaders to collect and drop-off
participants. Additional transportation options for remote seniors and increasing accessibility of
the existing Braehaven and Salt Spring Seniors Services Society social and ‘daycare’ programs
would allow respite for caregivers.
• Lions transportation to appointments service is excellent but volunteer secession plan needs
to be designed as the service currently relies on a single individual.
• Taxi service discounts and/ or Taxi Savers program provided for low income seniors
• Door to door accompaniment, including accompaniment throughout medical appointments, is
essential for some seniors travelling alone.
• Transportation to social events could be accomplished with event venues (i.e. churches,
theatres, community halls) and organizers co-developing a ride-share option. Attendees could
indicate their need for a ride, or drivers could opt to give a senior from their neighbourhood a
ride to the event (see Social Butterflies program, Victoria)
• Salt Spring Seniors Services Society driving program is excellent but there is a diminishing
pool of volunteer drivers. Shoring up existing drivers pool through incentives, outreach and
recruitment would allow the program to expand to provide transport to much-needed social
visits and non-medial appointments.
• Seniors expressed a desire to be accompanied on shopping trips rather than simply rely on
the existing Sendial phone-in service. The opportunity to get out of the house, find new and onsale products, and socialize showed that a ‘friendly visit’ out of the home, which also allows for
crucial errands, could accomplish multiple ends.
23
• Some existing transportation services are also underutilized. Better coordination of existing
vehicles between agencies and engagement of drivers would allow vans to operate at fuller
capacity.
Volunteer Engagement and Development
The volunteer base is aging and needing more services themselves, and organizations are
increasingly unable to attract enough volunteers.
• Younger people, including younger seniors (55- 70) are less able or willing to volunteer in the
same way, so the model of volunteering could shift from a focus on ongoing commitments to
one-off events, team involvement or family efforts.
• Increased perks for volunteers could include: recognition in local media, appreciation events,
certificates/milestone recognition, discounts at local stores, or tax incentives.
• Pools of locally trained volunteers, such as Salt Spring Hospice and Friendly Visitors could be
integrated, allowing for better utilization of volunteers, less overlap in training and seamless
service from the point of view of the service recipient.
• Increased volunteer recruitment: engaging interns, making better use of social media tools to
communicate volunteer opportunities, promoting volunteerism through island businesses and
schools.
• Volunteer training, with learning, skill development, fun and food built in may increase the
volunteer pool.
• Board governance and organizations suffer when boards cannot replace members who would
like to retire, do not actively recruit fresh members, and place unsustainable demands on their
members. Increased local training focused on risk analysis, board/staff relations, and strategic
decision making may increase board effectiveness by preparing a larger pool of potential board
members.
Coordination and Point of Entry
Some seniors and/ or family members begin to engage with senior service providers at a time of
transition or crisis and some have difficulty accessing services.
• A case manager or social worker or community coordinator would be very helpful for seniors
and family members to learn what services are available, and chart an appropriate course of
action.
• Challenges relating to referrals to private home support services and agencies offering seniors
services could be addressed by: liability coverage for referring agencies, a harmonized system
to vet service providers, communication between those needing services and those providing
them.
• There is a need for dedicated, accessible space for one-on-one consultations, meetings, and
storage of confidential files. Such space might be located at Salt Spring Seniors Society, Public
Library/Literacy Centre, or in a private rented space that is accessible for senior drop-in.
• Emergency POD leaders could be engaged to deliver resource guides to isolated or vulnerable
24
seniors.
• Establish a single ‘hotline’ as a single point for resource access.
• The publication, Health Related Services on Salt Spring, has been compiled by Sharon Glover
of the Community Wellness Program (updated June 2013) and has been added to by the
community developers in an effort to provide resources and contact information for seniors
and those who care for them. This document (see Appendix) should be updated regularly and
distributed widely.
Collaboration between senior service providers
• Increased sharing of knowledge of services between private, public and non profit sector
providers through quarterly in-person meetings.
• Community Wellness Program could be expanded. The partnership, which has supported
the Wellness Program involves contributions from Gulf Island Seniors Residence Association,
Saltspring Seniors Society, Salt Spring Island Community Services and Lady Minto Hospital. The
distributed model has been a way of ensuring co-operation, transparency and a maximization of
resources in the community and should be continued.
• Another finding is that coordination of services and further integration is needed. For example,
the Lions Hall offers a wheelchair van program but has only one driver; they could coordinate
with Salt Spring Seniors Driver Program coordinator to recruit more volunteer van drivers.
Training and Human Resources
Many providers experience shortages in trained staff due to difficulty of retaining staff on a island
with a high cost of living and lack of opportunities for professional development.
• Increased local training opportunities for RCA’s would increase our overall capacity.
• Prohibitive cost for local training costs or need to travel off-island for affordable training were
cited as barrier, so subsidies are needed for eligible workers.
• Increased respite and services for caregivers are needed, as the strain is enormous. Expanded
day programs for seniors would be positive for both seniors and their caregivers.
• Peer to peer and professional mentorship of volunteers and private home care providers.
• Family members caring for seniors are a major human resource and they need increased
respite, training and support services.
25
Appendix A
Documentation of Media Coverage
• Driftwood Newspaper, Article November 20th
• Sounds like Salt Spring Radio Show, Interview, November 24th
• Salt Spring Exchange, Ads and Postings promoting survey & community meeting
• Public Postering
26
Appendix B
Community Wellness Programs profile
The Community Wellness programs are noteworthy
for multiple reasons. First as an excellent model of
collaboration between four community partners,
secondly as trusted and comprehensive resource
provider and referral service, and third, the
remarkable leadership of Sharon Glover.
Overview: The Salt Spring Island Community
Wellness Programs are services designed to
meet senior’s needs and enhance their wellness.
Services can be accessed by any senior, by
community agencies referral or self referral. All
services are at no charge to the senior and include
consultation, referral and sharing of community
health and social support information.
Structure: The programs are supported by the partnership of Salt Spring Island Community Services,
Lady Minto Hospital, Gulf Islands Seniors Residence Association and Salt Spring Seniors Services
Society. The programs are coordinated by a part time staff person.
Programs:
• Friendly Visitors Carefully selected friendly volunteers who visit weekly with seniors in their
homes or on an excursion to offer companionship and brighten the day. Visits are individual,
confidential and free.
• The Peer Connection Trained seniors who help support and encourage other seniors who may
be going through a ‘rough patch’ in their lives. Meetings are held weekly, for about an hour, in
the senior’s home, or elsewhere if appropriate. Visits are confidential, individual and free.
• Friendly Voices Caring volunteers provide regular phone contact to seniors who need more
social contact, or are alone or lonely. This program is not for medical concerns.
• Coordination of Screening Mammography, Arthritis Self-Management Programs and Blood
Pressure clinic
Program Statistics (April 2012-March 2013)
• 1542 volunteer hours, not including transport to and from engagements
• 495 hours of direct visiting hours
• 686 hours of peer counselling
• 15 Friendly Visitors
• 20 Peer Counsellors
• 36 clients
During the Better at Home community engagement and research, the Community Wellness programs
27
and Sharon Glover were repeatedly named
as the key resource for information, referral
and services. These programs are trusted and
depended upon by Salt Spring seniors.
The program takes a skilled and thoughtful
approach to matching volunteers to new
clients. Referrals are vetted through a
committee comprised of volunteers, who
combine long island experience with personal
training to factor in gender, location, interests
and particularities of clients in making
matches with volunteers. Most volunteers
involved with the Community Wellness
program are seniors themselves, aged seventy
plus. Volunteers are thoroughly trained and
treated with great respect and consideration.
Sharon seeks a long-term commitment
between client and volunteer, and nurtures
those relationships. Friendly visitors are
friends with boundaries and friends with confidentiality. For the volunteer, it is a way of belonging
to a great team and contributing significantly to another wellness. Friendships are fostered that last
years, and are important to both client and volunteer.
Sharon Glover stepped down from this position in Dec 2013 after seventeen years of service. Her
leadership and her outstanding dedication to this work are noteworthy. The community developers
were deeply impressed with Sharon’s skills and warm enthusiasm. In our research seniors and service
providers repeatedly emphasised the invaluable contribution Sharon and these programs have made
in their lives. Salt Spring Island has benefited from Sharon’s compassionate and mindful leadership
of the Community Wellness Program.
28
Appendix C
Resources for Salt Spring Seniors
Medical Support Services for Seniors
Information & Advice
Senior Information and Health Line
Free health related information for seniors.
toll-free 1.800.465.4911
Call HealthLink BC’s toll-free 8-1-1 phone line 24/7 from anywhere in B.C. for trusted health
information and advice from a registered nurse, dietitian or pharmacist.
Dial 8-1-1 to speak to a:
• Registered nurse - available 24 hours a day, 7 days a week
• Registered dietitian - available Monday to Thursday 8 am – 8 pm, Friday 8 am – 5 pm or email
a dietitian
• Licensed pharmacist - available 5 pm – 9 am every night
Dial 7-1-1, for deaf and hearing impaired assistance (TTY).
All of HealthLink BC’s telephone services are available by translation in more than 130 languages
upon request.
BC Cancer Agency – Vancouver Island Centre
The BC Cancer Agency offers comprehensive cancer care including prevention, early detection,
diagnosis and treatment, community programs, research and education.
2410 Lee Avenue, Victoria
www.bccancer.bc.ca
[email protected]
toll free: 1.888.939.3333
Canadian Cancer Society
The Canadian Cancer Society is a national, community based organization of volunteers whose
mission is to eradicate cancer and enhance the quality of life for people living with cancer. The
Society supports outstanding cancer research, provides reliable information on all cancers, delivers
community-based support programs and leads cancer prevention initiatives.
750 Hillside Avenue, Victoria
www.cancer.ca [email protected]
1.250.592.2244
1.250.382.8130
Cancer Information Line
A toll-free number operated by trained volunteers who have information and support on all types
of cancer for residents of BC and the Yukon.
toll free: 1.888.939.3333
Canadian National Institute for the Blind
CNIB is a source of support and information for people affected by vision loss.
www.cnib.ca
[email protected]
toll free: 1.800.563.2642
Dial-A-Dietician
Dial-A-Dietician is a free nutrition information line specializing in nutrition information for selfcare. Registered dieticians provide brief nutrition consultation by phone. If you need more in-depth
counseling, they will guide you to hospital outpatient dieticians, community nutritionists or other
nutrition services in your community.
www.dialadietician.org
[email protected]
toll free: 1.800.667.3438
604.732.9191
Heart and Stroke Foundation (BC and Yukon)
Heart and Stroke Foundation staff and volunteers are available to answer specific questions about
topics related to heart and stroke issues as well as to provide information, advocacy, support and
referrals if required.
www.heartandstroke.bc.ca
toll free: 1.888.473.4636
Emergency Services
BC Ambulance
Emergency: 911
Administration: 250.537.9711
Salt Spring Island Emergency POD Program
There are 50+ neighborhood PODS on Salt Spring Island. A partnership with responders and
residents with the goal of building community resilience during emergencies.
Elizabeth Zook Salt Spring Island Emergency Program Coordinator
c/o CRD Building Inspection 206 - 118 Fulford-Ganges Road Salt Spring Island
250.537.1220
Fire Department
105 Lower Ganges Road
Administration: 250.537.2531
Power Outages — BC Hydro
1.888.769.3766
Royal Canadian Mounted Police (RCMP)
Victim Services: Katie Watters
250.537.5555
Salt Spring Search and Rescue (SAR)
Search and Rescue is a group of volunteers, trained to find and help missing or
lost individuals. In emergencies, snow storms and during extended power outages, will co-ordinate
volunteers to do home checks on elderly and infirm. Access emergency SAR crews via the RCMP.
294 Fulford Ganges Road, Salt Spring Island
250.537.0698
[email protected]
Chuck Hamilton
In From The Cold Emergency Shelter — Salt Spring Island Community Services
In From The Cold provides overnight shelter and a hot meal for people without adequate housing.
It operates during times of inclement weather during the winter months (November to March). The
shelter opens when the temperature drops below 0 degrees C.
268 Fulford-Ganges Road
www.saltspringcommunityservices.ca
250.537.9971
[email protected]
Salt Spring Island Transition House Violence & Abuse Help Line — Island Women Against Violence
(IWAV)
The SSI Transition House is a 6-bed facility accessible around the clock to women and their children
seeking safety from violence and abuse. The Violence and Abuse Help Line is a toll-free access
point for women needing to come into the transition house. The Help Line also proves crisis support
and information on violence and abuse issues to women throughout the Southern Gulf Islands.
www.iwav.org
[email protected]
250.537.0735
toll free: 1.877.435.7544
250.537.0736
Copper Kettle Community Partnership
250.537.5863
Cherie Govereau
Copper Kettle offers people without homes or shelter, emergency supplies (i.e. tents, sleeping bags,
warm clothing, and food). We network regarding other goods and services to fulfill acute needs and
provide referrals to other services and advocates. Gift certificates for groceries are also offered.
Family to family mentoring and friendly check in is available for those who are shut-ins. Copper
Kettle is a community partnership working with many other groups, associations and non-profits on
SSI. A not-for-profit garden helps with food programs on the island. Copper Kettle is a grass-roots
group and is supported solely by islanders for the sake of those less fortunate who live here.
Primary Health Care
Lady Minto Hospital
24 hour emergency services. Small community hospital of 50 beds, of which 19 are designated
Acute Care and 31 Extended Care. Respite bed available; palliative care suite in both Acute &
Extended Care. Other services:
Physiotherapy, laboratory, pharmacy and radiology (with ultrasound)
Radiologist, internist, psychiatrists; endoscopy services twice monthly
Visiting outpatient clinics: ophthalmology, urology, and podiatry
Coronary monitoring services & care for cardiac patients
Dietitian - individual consultations - 250-538-4802
135 Crofton Road Saltspring Island
250-538-4846
Island Health (was Vancouver Island Health Authority)
Island Health (formerly VIHA) provides care options to help you as your health needs change.
Long Term Care
Home Support Services, Adult Day Care at Greenwoods, respite in home or facility, and facility
waiting list. For residents with chronic conditions. Anyone can refer via family physician or
Central Intake: 1-888-533-2273
Home Care Nursing
Registered Nurses teach, coordinate, & administer medications, change dressings and perform
other nursing functions. Access: through physician or other care programs.
250-538-4880 or call Central Intake at 1-888-533-2273
Public Health Nursing
Child, Youth & Family Community Health
Various functions in community, including health promotion, immunization for disease
prevention and communicable diseases -538-4880
Island Health (formerly VIHA) Salt Spring Island Health Unit
1 - 137 Crofton Road 250.538.4880 A GP for Me:
Get help accessing a Family Physician.
Www.agpforme.ca
Medical Specialists
Salt Spring Physiotherapy
Hereford Salt Spring Island, BC 2T3 250.537.5518 Michell Nadon-Renick
Physiotherapist: foot orthotics, hand/wrist & finger splints.
250.538.8410
Salt Spring Chiropractic
Libby Barlow
Custom Orthotics
323 Lower Ganges – Lancer Building
250.537.4142
Salt Spring Physiotherapy
Dan Spiess 250.537.1464
Body Wisdom-Werks Physiotherapy
Kimberly Reschke
250.653.4776
Brett Wearne
Physiotherapy, yoga.
250.538.0924
Salt Spring Exercise Therapy
Kinesiologist, post-surgery rehabilitation offered privately.
Bruce Grey
250.537.2572
122 Lakeview Cr.
[email protected] www.saltspringexercisetherapy.com
Health Insurance
Medical Services Plan (MSP)
British Columbia’s Medical Services Plan is a health insurance plan that pays for medically required
services of physicians and surgeons and for dental or oral surgery when medically required to
be performed in a hospital. Residents of British Columbia are eligible and are required to enrol
themselves and their dependents with MSP. B.C. residents must pay premiums (fees) for MSP
coverage. These premiums are based on family size and income.
toll free: 1-800-207-2051
MSP Premium Assistance
Assistance for People with Low Incomes. If you have a low income, or are facing temporary financial
hardship, you may be eligible for premium assistance to reduce or eliminate your monthly MSP
premiums for a certain period.
Depending on your circumstances, you may be eligible for regular or temporary premium
assistance.
If you are eligible for premium assistance, MSP also provides full or partial coverage for
supplementary health care benefits such as acupuncture and therapeutic massage.
toll free: 1-800-207-2051
PharmaCare
B.C. PharmaCare helps eligible B.C. residents with the cost of some prescription drugs and medical
supplies.
www.health.gov.bc.ca/pharmacare/index.html
toll free: 1.800.464.4911
BC Travel Assistance Program
Alleviates some of the transportation costs for eligible B.C. residents who must travel within the
province for non-emergency medical specialist services not available in their own community.
Application forms can be obtained from your physician or specialty clinic.
TAP 250-952-2657
www.hibc.gov.bc.ca
Medications and Supplies
Pharmasave
Prescriptions, home health care, rentals. Blister packs for patients on complex regimens. Free home
delivery of phone-in orders when a prescription is included in the order.
Downtown:
250.537.5534
Uptown:
250. 538.0323
Pure Integrative Pharmacy
Prescriptions and natural health. Free home delivery.
Grace Point Square
250.931.7774
Medical Equipment
Palliative Care Equipment Loan/ Red Cross Medical Loan Equipment
Basic Medical Equipment Loan Service offers equipment for up to three months. Enhanced Medical
Equipment Loan Service provides specialized equipment which can be accessed only with a
therapist referral. Your therapist must call and make the referral in advance. Supplies can be picked
up at Red Cross depot in Victoria and delivered by volunteer drivers. By donation.
538-4834
Salt Spring Medical Equipment / Medi Chair
Installation of grab bars, support poles and other safety devices.
Patrick 537-1990
[email protected]
Medical Alert/Lifeline
A personal response medical alert system for seniors.
Kristi Spencer
250.537.5848
250.537.8150
TETRA
TETRA is a volunteer organization dedicated to improving the quality of life for people with
disabilities by designing and building special devices to resolve day-to-day difficulties and to
enhance full participation in lifestyle activities. Services are offered without charge except for costs
of materials and occasionally travel costs.
Derek Emmerson
250.537.9351
Counseling & Mental Health Services
Salt Spring Island Community Services
This is typically a first point of contact for individuals seeking information, counseling or other
services.
Services and programs:
Emergency Mental Health Response — Clinical response to emergency mental health
situations in the community is provided 4 -12 pm on an on-call basis through Lady Minto
Hospital, and is available for phone consultation to the other Gulf Islands.
Mental Health Nursing — The Community Mental Health Nursing program provides
psychiatric/mental health nursing services which focus on reduced hospitalization and
increased community case management activities.
Urgent Short Term Assessment and Treatment (USTAT) — Intervention and psychotherapy
for individuals experiencing serious and urgent mental health issues. Services are provided in
collaboration with physicians, psychiatrists and other mental health practitioners.
Community Information Resource and Referral —Community Information Resource and
Referral service provides intake, brief assessment, crisis intervention, short-term counseling
and referral to services for children, youth, adults and families.
Salt Spring Grandparents Raising Grandchildren Support Circle —Weekly gathering for
grandparents who are raising their grandchildren, or relatives raising the child of a family
member, to safely share and receive support for their parenting role. Resource information is
available along with parenting tips and self advocacy strategies. Assistance with child care and
transportation costs is available as needed and healthy snacks provided. Free. Anonymous.
Confidential.
www.saltspringcommunityservices.ca [email protected]
250.537.9971
BC Mental Health Information
This is a 24 hour line providing free information, referral and support for mental
health and mental illness issues. This line does NOT provide crisis support,
however it can refer callers to emergency crisis resources in their communities.
www.heretohelp.bc.ca
toll-free 1.800.661.2121
[email protected]
Older Adult Mental Health and Addictions Services Intake — Island Health (formerly VIHA)
Intake and referral for a range of health services within the region for seniors.
1.250.519.5279
Eric Martin Pavilion
This service provides ongoing in-patient psychiatric treatment and case management support
for individuals with severe and persistent mental illness for the South Vancouver Island Region
including Salt Spring Island. Specialized services include: Schizophrenia Services; Mood Disorder
Services; Early Psychosis Intervention; Anxiety Disorder Clinic; Medication Clinic. Services require a
referral from a physician. Referrals are processed through Mental Health Intake Services.
190-2328 Trent Street, Victoria
Vancouver Island Health Authority
1.250.598.6021
Seniors Outreach Team (SORT): Older Adult Mental Health & Addiction Services
Short-term in-home or facility assessment from an outreach clinician and/ or the
multidisciplinary support team. Access to geriatric psychiatric consultation service. Treatment &
support for those 65+ experiencing mental health problems. On Salt Spring Island 1 day/week
1.250.953.3966
Access via physician or by calling 1-250-519-5279
Outreach Services — Island Women Against Violence (IWAV)
Women’s Outreach Services has a full-time outreach worker, based on Salt Spring, providing a range
of support services to women on Salt Spring and the Outer Islands (Pender, Mayne, Galiano and
Saturna). Services range from community education to practical and emotional supports for women
affected by violence and abuse. Individual and group support services.
Stopping the Violence Counseling — Island Women Against Violence (IWAV)
This program offers counseling to women who have experienced violence in
relationships, sexual abuse or childhood abuse. Services are offered individually
and in groups. [email protected], 250.538.5568
Box 376 Ganges PO, Salt Spring Island
www.iwav.org [email protected]
250.537.0717
toll-free: 1.888.537.0717
Elderly Outreach
Mental health services for seniors 65 and older. This Victoria-based service does some outreach to
Salt Spring Island.
1.250.953.3966
Support Groups
Caregivers Support Group
This group is a volunteer initiative of Salt Spring Seniors Services Society. Group
meets Wednesdays from 11:00am -12:00 noon. All are welcome.
379 Lower Ganges Road, Salt Spring Island
Margaret Monro 250.537.5004
Arthritis Support Group
Support and activities are organized as needed.
250.537.4607
Salt Spring Hospice — Formerly Besse Dane Foundation
Confidential vigil sitting, one-to-one visits, follow up bereavement care, biannual grief groups are
available from trained community volunteers. Community education workshops are offered through
the year. The foundation offers training, support and ongoing education for volunteers who visit
terminally ill patients at home or in the hospital.
Hospice Resource Centre
#202 Upper Ganges Centre
250.537.2770
[email protected]
Brain Injury Disease Stroke Support Group
The Brain Injury Disease Stroke Support Group is a group of people sharing coping strategies with
support and humour. Meeting times are 1st and 3rd Sundays of the month.
Croftonbrook Meeting Room
132 Corbett Road, Salt Spring Island
250.537.2909
HIV Support Group - Gulf Islands
An informal group meets monthly to discuss such things as alternative therapies, spiritual healing
and medical support. Confidentiality required.
1.800.665.2437
250.537.7773
Island Deaf and Hard of Hearing Centre (IDHHC)
IDHHC is a specialized social service agency providing counseling and support services to people
dealing with a hearing loss and their families.
300-1627 Fort Street, Victoria BC
www.idhhc.ca
[email protected]
toll free: 1.800.667.5448
TTY 1.877.667.5488
Mood Disorders Association of BC
The association provides support and education for people with a mood disorder, their families and
friends. This support does not provide professional counseling. Please see the website or phone the
main office for information on meetings throughout BC including Victoria.
1.604. 873.0103
www.mdabc.net [email protected]
Parkinson’s Services
1.250.475.6677
Salt Spring Cancer Support Group for Women
Many levels of assistance and support are available to women experiencing cancer. Our Island
members meet informally to support each other, friends, family and caregivers. All are welcome.
Melynda 250.537.8327
Roz 250.538.1902
Salt Spring Prostate Cancer Support Group
This is a group for people to come together in an atmosphere of trust and confidentiality to share
in the support of one another while dealing with prostate cancer. Monthly meetings include
speakers, panels and small group discussions. The objectives include emotional support, fellowship,
knowledge, information and strength in numbers. Spouses and family members are welcome to
attend our free meetings.
Derek Castle 250.537.8519
Schizophrenia & Bipolar Family/Friends Support Group
537-2543
BC Bereavement Helpline
The BC Bereavement Helpline is dedicated to the recovery of individuals experiencing grief. The
service provides the public and particularly the bereaved with information on how to seek help for
themselves or individuals known to them who are in need of assistance through their grief. This is a
helpline for referral and support and a community network of support and information.
www.bcbereavementhelpline.com
toll free: 1.877.779.2223
[email protected]
Griefworks BC
Griefworks BC offers on-line bereavement support and information on grief and healing. There
is a list of books and videos/DVDs about coping with the death of a loved one that are geared to
children; suggestions of activities adults can do to support children who are grieving; and on-line
interactive programs for children to learn about healing from grief.
www.griefworksbc.com
toll free: 1.877.234.3322
[email protected]
Grief Recovery Program
This is a life-enhancing program for people coping with the death of a loved one. It is for people
with or without religious affiliation. Six sessions provide opportunities to make contact with others
experiencing loss and to learn what is happening to you. The program is led by trained facilitators.
250.653.4945
Barb Dams
Pet Loss Support Line — Pacific Animal Therapy Society (PATS)
The Pet Loss Support Line offers emotional support to anyone who has experienced or is
anticipating the loss of a pet, for any reason.
Head Office: 9412 Lauries Lane, Sidney BC, V8L 4L2
http://members.shaw.ca/patspets
1.250.389.8047
[email protected]
Addiction Services
Victoria Innovative Services Treatment Approach (VISTA)
Alcohol and drug services for seniors 55 and older with substance abuse issues.
1.250.953.3966
Adult Alcohol and Drug Services — Salt Spring Island Community Services
Alcohol and Drug Services provide prevention, education and treatment services for adults where
substance abuse is a concern, or where someone is affected by the substance misuse of another.
Services include assessment, counseling, case management, referral and follow up to specialized
treatment resources. Prevention activities include public awareness and community education
regarding substance abuse issues.
250.537.9971
[email protected]
250.537.9974
Dave Vollrath
Alanon and Alateen
Alanon and Alateen are self help support groups with the purpose of helping friends, family and
teenage children of problem drinkers.
250.653.4288
Alcoholics Anonymous
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and
hope with each other that they may solve their common problem and help others to recover from
alcoholism.
250.537.7573
Gambling Help Line
The BC Problem Gambling Help Line is a province-wide, toll-free, multilingual telephone
information and referral service.
www.bcresponsiblegambling.ca
toll free: 1.888.795.6111
Narcotics Anonymous
Narcotics Anonymous is an international, community-based association ofrecovering drug addicts.
The goal is to help anyone seeking recovery from the disease of addiction to find support and
fellowship.
www.sviasc.org
250.537.2790
250.537.2754
[email protected]
Advocacy & Legal Services
Service BC (Government Agent)
The Service BC office is the spot for all provincial government-related information and documents.
343 Lower Ganges Road Salt Spring Island
Julie Kelly
[email protected]
www.servicebc.gov.bc.ca/locations/ganges.html
250.537.4361
Office of the Ombudsman
The Office of the Ombudsman receives enquiries and complaints about the practices and services of
public agencies within its jurisdiction. Services are free of charge.
2nd Floor, 756 Fort Street, Victoria, B.C.
www.ombudsman.bc.ca
toll free: 1.800.567.3247
250.387.0198
Dial-A-Law
Dial-A-Law offers practical information on a variety of topics on law in British Columbia, but not
legal advice.
www.dialalaw.org
toll-free 1.800.565.5297
Lawyer Referral Service (LRS)
The Lawyer Referral Service (LRS) provides the opportunity to have a consultation with a lawyer for
up to 30 minutes for a fee of $25 plus taxes.
www.cba.org/bc/Public_Media/main/lawyer_referral.aspx
toll-free 1.800.663.1919
Legal Aid (Legal Services Society)
Legal Services Society (LSS) is a non-profit organization that provides legal aid to British
Columbians. Legal aid services include legal information, legal advice and legal representation.
Priority is given to people with low incomes, but many services are available to all British
Columbians.
www.lss.bc.ca
toll-free 1.866.577.2525
Seniors Services
Better at Home
Better at Home is a province-wide program funded by the Government of BC and managed by the
United Way of the Lower Mainland to help seniors remain independent at home and stay connected
with their community. Under the Better at Home program, seniors have access to a range of nonmedical home support services such as housekeeping, grocery shopping, home repair, friendly
visiting, snow shovelling, yard work and transportation to appointments. Services are delivered
through local non-profit agencies by volunteers and paid staff. Seniors are charged a fee for services
on a sliding scale based on their ability to pay.
Jody Olsen
Field Coordinator
[email protected]
www.betterathome.ca
P 604.294.8929 ex 2464
Salt Spring Seniors Services Society
A charitable organization with around 450 senior members who help each other and the seniors’
community with a range of services, free and volunteer-based. A drop-in centre with resources,
information and a volunteer outreach program for seniors.
Services and programs:
Croftonbrook — affordable housing residence for seniors
Blood Pressure Clinic — free to all - last Monday of each month except December, from 10:00
a.m.- noon
Driver Program — volunteer seniors drive to medical, dental, and limited social appointments,
or shopping, on island, or medically related appointments to Vancouver Island, when senior
has no other means of transportation and with advance notice
Thursday Luncheon — a tasty and social gathering at noon most weeks except during July September at a cost of $5.00 - reserve by Wednesday before noon
Friday Friendly Get-Togethers — 10:00 - 11:00 a.m. coffee, goodies & conversation
Computers — use and training for e mail and other applications
Caregivers’ Support Group meets Wednesdays 11:00 – noon
Tax Preparation Assistance — help filling out tax forms
Social Activities: choir, chess, stamp club, Readers’Theatre, painting, MahJong
Monthly Program: special guest speakers and activities 4th Wednesday of the month
Monday - Friday, 10:00 a.m. - 3:00 p.m.
250-537-4604
Day Program — Braehaven Assisted Living beside Greenwoods Eldercare
Program of social activities, health monitoring and lunch. Tuesdays, Wednesdays and Thursdays
from 10:00 a.m. to 3:00 p.m. May be attended 1 to 3 days / week: $8.00 / day; limited small bus
transportation available. Access via the Home & Community Care Case Manager, after assessment.
133 Blain Road, Salt Spring Island
250.537.5561
1.888.533.2273 (central intake)
Seniors Activity Program — Salt Spring Community Services
Program for Salt Spring Seniors who live independently, but don’t drive, and would like to
attend performances, classes, special events, or gather with others to visit, play cards, or watch a
movie, either on or off the island. Monthly on and off-island excursions in a van holding 6 senior
participants are offered, with day-trips to various southern Vancouver Island locations. There is
space to accommodate one folding wheelchair or walker, for a participant who requires minimal
assistance to board and disembark. Bookings must be made 1 week in advance.
250-537-9971
Old Age Pensioners Organization Branch
Meeting held the first Tuesday of every month in the clubroom at Fulford Community Hall, where
activity clubs and recreational activities for south-end Salt Spring seniors take place. New members
are most welcome.
170 Fulford-Ganges Road, Salt Spring Island
Emily Hepburn 250.653.4949
C J Hughes 250.653.4710
Royal Canadian Legion Branch 92
Legion and Ladies Auxiliary Membership invited and welcomed from the whole community. No
military association required to join. Open daily for pool, darts, cards, shuffleboard, dinners and
BBQ’s and many special events at lounge and Meaden Hall.
250.537.5822
[email protected]
Housing, Assisted Living & Long Term Care
Meadowbrook — Gulf Islands Seniors Residence Association (GISRA)
GISRA is a non-profit charitable society which owns and operates the 37 unit Meadowbrook
residence, a supportive-living all-rental seniors’ residence serving
the people of the Southern Gulf Islands. Residents receive 3-course dinner daily. Recreational
activities, entertainment and exercise programs offered to residents.
121 Atkins Road, Salt Spring Island
250.538.1995
[email protected]
Croftonbrook Seniors Residence
Croftonbrook is an affordable housing complex managed by Salt Spring Society for Seniors,
supported by the Legion, Lions and Rotary service clubs. It has 20 one- bedroom units in
townhouse/cottage format, with clubhouse. Affordable rent with subsidy available based on tenant
income. Includes hydro, parking, groundskeeping, garbage and recycling service. Must be senior, low
income and/or disabled.
132-A Corbett Road, Salt Spring Island
250.537.2441
Heritage Place Senior Residence
This Ganges residence provides independent living for seniors age 65 or older. As independent
residents in Heritage Place age in place, seniors have the option of contracting personal care
services ‘in-house’ as needed. Certified Care Aides, overseen by an RN, are on staff to provide
Assisted Living services.
120 Crofton Road, Salt Spring Island
www.heritageplace.info [email protected]
250.537.1201
Braehaven Assisted Living — Greenwoods Eldercare Society
30 suites, subsidized by Island Health (formerly ISLAND HEALTH (FORMERLY VIHA)). Adjacent to
Greenwoods Care Centre and Lady Minto Hospital. Residents pay 70% of their after-tax income
which covers: 1) monthly rental accommodation; 2) hospitality services: two meals and two snacks
daily, weekly housekeeping, laundry, etc.; 3) personal care; and 4) on-site emergency response
system. Recreational opportunities, occasional trips on Vancouver Island, classes and exercise
therapies, computer station with internet & lessons, library, BBQs in summer months, gardening.
137 Blain Road, Ganges, Salt Spring Island, BC
250-537-5520
Greenwoods Eldercare (Complex Care Facility)
A government subsidized facility with 50 beds for seniors who can no longer be cared for at home
and require 24 hour/7 day a week nursing care. Cost dependent on client income; affordable for
those with basic pension. 1 short-term respite bed (up to 5 weeks) and 1 respite care bed (private
pay).
www.greenwoodseldercare.com
toll-free 1.888.533.2273
250.537.5561
Brinkworthy
Retirement community of manufactured homes on walking paths in north Ganges. Clubhouse hosts
regular recreational activities. For seniors 55+. Contact through island realtors, or:
Neva Hohn
[email protected]
Lautman Road Community Housing—Salt Spring Island Community Services
Lautman House is a 6 unit rooming house style residence for low income individuals.
111 Lautman Road
Jai Wilson 250.537.9974
[email protected]
Murakami Gardens Community Housing — Salt Spring Island Community Services
Murakami Gardens is a 27 unit apartment that provides affordable, secure, and safe housing for low
to medium income individuals and families residing on Salt Spring Island.
167 Rainbow Road
[email protected]
Jai Wilson 250.537.9971
Pioneer Village
Housing for residents of Salt Spring Island 60+ with low income, family support, and ability to be a
considerate tenant. Pleasant landscaped green space in Ganges. Independent living in 4 bachelor,
18 one-bedroom affordable seniors housing units. Affordable rent for low-income seniors includes
cable, yard maintenance, parking, laundry facilities.
Located at 275 Lower Ganges Rd.
Operated by Lions Club
103 Bonnet Avenue, Salt Spring Island
250.537.2000
Salt Spring Land Bank Society
The Land Bank is a charitable organization dedicated to increasing the supply of affordable rental
and home ownership housing, in order to ensure diversity in our community. Housing options
include:
Heritage House, a heritage house that has had it’s heritage values maintained and houses 12
individuals. One person per room, shared living spaces. $390-$440 per month includes hydro,
cold water wash, garbage, use of house phone. Income must be below current low-income cutoffs. No waiting list, very low turnover.
Community Cottages “Pilot Project” Completed 2 cottages for 55+ and those with disabilities,
needing safe, warm shelter.
Grandma’s House as a Transition House for homeless men in a ‘dry’ safe and secure
atmosphere. Temporary , safe, for homeless or at-risk of homelessness males. 4 bedroom
shared house, renewable 3-month occupancy permit for up to 2 years. Administered by
Victoria Human Exchange Society, owned by SSI Land Bank Society. Contact 1-800-691-9366.
PO Box 12, Fulford Harbour, Salt Spring Island BC
Neddy Harris 250.653.4573
[email protected]
The Cedars — Abbeyfield Housing Society
Abbeyfield is a non-profit housing option for female seniors, 55+ with low to moderate income.
Short walk to Ganges in a communal 3 bedroom home with emphasis on communal living, security,
and companionship.
SS Abbeyfield Housing Society, PO Box 544, Ganges
Olive Mann
250.537.4949
Mental Health Housing — Salt Spring Island Community Services
The Mental Health Housing service provides a liaison mental health practitioner to assist individuals
with a serious mental illness to locate and maintain housing appropriate to their needs. The
development of diversified appropriate housing for individuals with serious mental illness is an
aspect of this program.
[email protected]
250.537.9971
250.537.9974
S.A.F.E.R.: Shelter Aid for Elderly Residents— B.C. Housing
The Shelter Aid for Elderly Renters (SAFER) program helps make rents affordable for BC seniors with
low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC
residents who are age 60 or over and who pay rent for their homes.
http://www.bchousing.org/Options/Rental_market/SAFER
1-800-257-7756
Residential Tenancy Branch (RTB)
The Residential Tenancy Branch provides landlords and tenants with information
and dispute resolution services.
toll-free: 1.800.665.8779
[email protected]
Home Support Services
Home Support Services— Beacon Community Services
In home, 7 day per week service supervised by Registered Nurse. Subsidized services include
personal care, respite care and laundry assistance. Private services include personal care, cleaning,
and meal preparation.
Subsidized care: must first apply via physician or Central Intake – 1-888-533-2273
Private care: contact 250-537-9955 directly
Home Care Nursing — Island Health (formerly Vancouver Island Health Authority)
Registered nurses teach, coordinate and administer medications, change dressings and perform
other nursing duties.
www.islandhealth.ca
250.538.4880
Community Bathing — Greenwoods Eldercare
This service is for those who cannot safely bathe themselves. $8. Wheelchair access for individuals
with limited mobility. The program is accessed through assessment by a Home and Community Care
Case Manager.
133 Blain Road, Salt Spring Island BC, 1Z9
250.537.5561
1.888.533.2273 (central intake
Access Care Management
Facilitating private home support for seniors and post surgery patients from 2 to 24 hours a day.
Private.
Margot Grenadians
250.537.8325
[email protected]
www.accessseniorcare.ca
Elizabeth Lee Home Care
Private Home care: personal, palliative, post-surgical, housekeeping, meals, transportation,
companionship and overnights.
250.537.1023
250.538.7722
Johanna Booy, CPCA — Care & Company
Private Senior home support services and live-in, in-home care. Licensed & certified nurses and
caregivers. Dementia care, palliative care, grocery shopping, meal preparation, transportation,
friendly visits.
250.538.2388
[email protected] www.seniorcareandfitness.com
Foot Care
Skin Sensations
Senior foot care $25.
250-537-8807
Feet First
Certified foot care nurse ~ office visits $25.
Heather Howard: 250-537-0715
In Home Foot Care
Heather Robertson, R.N. 250-653-9967
Island Comfort Quilts
Island Comfort Quilts provides a comfort quilt, free of charge, to any islander with a life-threatening
disease or injury. Quilts are made of 100% cotton with a soft cotton flannel backing.
107 Castle Cross Road, Salt Spring Island
250.537.5302
[email protected]
Housekeeping Services
Nice N’ Clean
House cleaning services & window washing; regularly scheduled or moving services. Hourly rates.
250.537.1807
No Surprises House Cleaning
Household management, property watch, home service.
196 Elizabeth Dr.
250.537.2186
[email protected] www.nosurpriseshousecleaning.com
Sherab’s Housecleaning Services
Thorough and detailed; monthly, weekly or one-time.
250.537.3077
[email protected]
Property Management & Landscaping
Barclays Contracting
Total property maintenance.
160 Stark’s Road
250.538.8664
Davidson Property Maintenance Contractor
Full service property maintenance, specializing in grounds keeping and lawn maintenance.
120 Russell Road
250.538.1979
Leon’s Gardening & General Maintenance
Garden, general yard work, & odd jobs.
250.537.9907
Randy Dolliver Property Maintenance
Year round groundskeeper and caretaker.
103-342 Lower Ganges
250.537.5191
Ray Gouchie
Garden & Property maintenance.
250.221.0644
The Swede
Gardening, property maintenance.
Mark Nordine
250.537.4245
Gratitude Gardening
Flower & food garden maintenance, yard & brush clean up, tree pruning.
250.653.4771
Garden Essentials
Landscaping, pruning, maintenance
250.537.6750
Home Repairs
Province of British Columbia Home Adaptations for Independence
Home Adaptations for Independence helps low-income seniors and people with disabilities finance
home modifications for accessible, safe and independent living. Eligible homeowners, renters and
landlords can receive up to $20,000 per home in the form of a forgivable loan.
1.604-646-7055
toll-free 1-800-407-7757 extension 7055
[email protected]
Province of British Columbia Seniors’ Home Renovation Tax Credit
The BC Seniors’ Home Renovation Tax Credit is a refundable personal income tax credit to assist
individuals aged 65 and over with the cost of certain permanent home renovations.
1-800-959-8281
Lighthouse Ventures Limited — Private Home Emergency Service
24 hour emergency response: storm damage, water leaking, theft, tree down, broken glass. Hourly
rates.
250.537.6698
Salt Spring Medical Equipment / Medi Chair
Installation of grab bars, support poles and other safety devices.
Patrick 537-1990
[email protected]
Atkinson — Here to Help
General handyman: household repairs, small renovations, decks & floors, woodsheds, chainsaw
work, broom control and odd jobs. Hourly rates.
250.538.7793
Job Squad Handyman Service
Exterior needs: Roofing, Painting, Decking and more. Hourly rates.
[email protected]
250.537.5703
250.537.7182
Mountain Star Ventures
Gutter & Skylight cleaning, window washing, power washing, and roof de-mossing.
250.538.8339
Meals & Food
Meals on Wheels
Hot nourishing meals delivered by volunteer drivers five days a week to the elderly or handicapped.
Operated by Greenwoods Eldercare Society. Volunteers welcome.
Catherine Bennett
250.537.5561 ext 33
250.537.1124
[email protected]
Chef on the Run
Private company offering home delivery of fresh, frozen main course dishes. Costs approximately
$7.75 per meal, plus delivery cost of $5.00 for 1 or many dishes, frozen.
www.chefontherun.com
Toll Free 1-877-704-2433
Thursday Luncheon — Salt Spring Seniors Society
Serving a tasty lunch and social gathering at noon most weeks except during July —September at a
cost of $5.00. Reserve by Wednesday before noon.
Nell Meyer 250.537-2149 [email protected]
Penny’s Pantry
Fresh and frozen single portion meals for pick up in Ganges. Vegetarian options.
324 Lower Ganges Rd Salt Spring Island, BC 2V3
(250) 537-0029
Legion Dinner
Friday dinner weekly except July & August. $14
Branch #92 120 Blain Road Salt Spring Island, B.C
250-537-5822
Soups’ On
Soup’s On! is a weekly community lunch program that takes place every Thursday from 11:30am to
1pm at All Saint’s Anglican Church. Free of charge.
All Saints by the Sea, 110 Park Drive. [email protected] 250-537-2171
Food Bank, Christmas Hampers and Let’s Do Brunch
Food is distributed to needy individuals and families on a weekly basis, in emergencies and at
Christmas. Food Bank and Lets do Brunch Program are Tuesdays starting at 10am. Registration for
Christmas Hampers happens in early December.
Salt Spring Island Community Services
268 Fulford-Ganges Road, Salt Spring Island
250.537.9971
[email protected]
Community Christmas Dinner —United Church of Canada
Everybody’s welcome at Gary Fletcher’s Community Christmas Dinner. Free of charge; music,
fellowship and decorations for Christmas.
250-537-5812.
Grocery Shopping
Thrifty’s Sendial Shopping Service
Sendial Service for seniors offers Thursday deliveries if order is placed Wednesday by credit card.
Grocery deliveries on other days also $10 or $5 if you come in to place your order.
114 Purvis Lane, Salt Spring Island
250.537.1529
Country Grocer
10% off Tuesday. Phone ahead & we will put together your order. For an order of $25 or more,
$5.00 will be paid for seniors towards cab service to your home.
250.537.8696
Transportation
Driver Program — Salt Spring Seniors Society
Volunteer seniors drive to medical, dental, and limited social appointments, or shopping, on
island, or medically related appointments to Vancouver Island, when senior has no other means of
transportation and with advance notice. Volunteer drivers welcome.
Anne Johns: Co-ordinator 259 Lower Ganges Road (across from Country Grocer)
(250) 537-2149
Greenwoods Bus
Greenwoods Eldercare Society operates a fully wheelchair accessible bus to provide year round
transportation service to the Community bathing program on Salt Spring Island, as well as to the
Adult Daycare program. In addition, these buses also provide regular transport for social enjoyment
for Greenwoods and Braehaven residents.
Lions Bus for Wheelchair Bound
Operated by the Lions Club. 5 passenger Wheelchair Van for transfers from care facilities
(Greenwoods, assisted living, long term care at Lady Minto) or seniors’ own homes to medical
appointments on and off-island. Program is 100% Volunteer-run; driver/dispatcher/co-ordinator
must be capable of doing wheelchair transfers (lifting and carrying patients in and out of vehicle).
Unable to provide shopping, banking or social visits due to insurance. Operates 5 days per week;
must book in advance.
Don Cunningham
537-2983
Van Excursions for Seniors — Salt Spring Community Services
Monthly on and off-island excursions in a van holding 6 senior participants are offered, with daytrips to various southern Vancouver Island locations.
Leslie Wallace
537-4607
Health Insurance BC Travel Assistance Program
Alleviates some of the transportation costs for eligible B.C. residents who must travel within the
province for non-emergency medical specialist services not available in their own community.
Coordinated by the Ministry of Health Services. Application forms can be obtained from your
physician or specialty clinic.
TAP 250-952-2657
www.hibc.gov.bc.ca
Salt Spring Transportation Commission — BC Transit
Provides affordable transportation to Islanders with bus routes throughout the
island including Ganges. BC Transit offers discount fares for passengers 65 years of age or over. You
will receive this discount by presenting your valid I.D. when you pay your
fare or buy tickets or a bus pass. Bus Pass: discounted rate for seniors $40 unlimited travel. Once a
month : Lady Minto charters the public bus to run a special trip for extended care patients to go on
an excursion..
http://www.crd.bc.ca/saltspring/ssitransit.htm
250.537.6758
bus info: 250.538.4282
BC Ferry Corporation
B.C. Seniors aged 65 and over enjoy discounted passenger fares. Must show your BC Gold Care Card.
Senior passenger fares available on the Inside Passage, Mid Coast, Queen Charlotte Islands and
Discovery Coast Passage routes.
1-888-223-3779
www.bcberries.com
Animal Care
Gulf Islands Veterinary Clinic Ltd Full service large & small animal medicine and surgery, dentistry, preventive health care and
ultrasound.
Justene Tedder
540 Lower Ganges Road Salt Spring Island
[email protected]
250.537.5334 Salt Spring Veterinary Services
Comprehensive medicine and surgery for companion animals, farm aminals and birds.
Dr. Malcolm Bond and Dr. Harold Bond
300 LePage Rd. Salt Spring Island
250.537.9464
Society for the Prevention of Cruelty to Animals (SPCA)
We speak for those who cannot speak for themselves. Help is provided for stray, abandoned or
injured animals. Funded by public donation and run by volunteers, the SPCA places adoptable
animals in new homes, and offers information on animal care and welfare.
www.spca.bc.ca/saltspring/
250.537.2123
[email protected]
Greenspring Farm Kennel
Deluxe Boarding facilities for cats.
250.537.2647
Residents Associations
Beddis and Cusheon Lake Area Residents Association (BACARA)
Nomi Lyons 250.537.9299
Channel Ridge Owners Association
Ron Martin 250.537.9828
Isabella Point Residents Association
250.653.4441
250.653.2021
South Salt Spring Property Owners and Residents Association
Ken Lee 250.653.4954
Johan Gerrisen 250.653.9967
Financial Services
Canadian Pension Plan (CPP) and Old Age Security (OAS) — Service Canada
Canadian Pension Plan provides retirement pension, disability benefits, death benefit, children’s
benefits, and survivor’s pension. Old Age Security provides pension, allowance program, allowance
for the survivor, guaranteed income supplement, and old age security identification card.
www.servicecanada.gc.ca
toll free: 1.800.277.9914
Credit Counseling Society of British Columbia
A non-profit service offering free credit and budget counseling and workable strategies for reducing
or eliminating debt, solving money problems, and helping people gain control over their finances.
James Bay Community Project Building
47 Michigan Street, Victoria
www.nomoredebts.org
toll free: 1.888.527.8999
[email protected]
Compassionate Care: Employment Insurance — Service Canada
One of the most difficult times for anyone is when a loved one is dying or at risk of death.
Compassionate care benefits are Employment Insurance () benefits paid to people who have to
be away from work temporarily to provide care or support to a family member who is gravely ill
and who has a significant risk of death within 26 weeks (six months). A maximum of six weeks of
compassionate care benefits may be paid to eligible people.
www.servicecanada.gc.ca/eng/ei/menu/eihome.shtml
toll free: 1.800.206.7218
Income Assistance — Ministry of Housing and Social Development
Provides employment and assistance (BCEA) for individuals who are in need of financial assistance
and are eligible for benefits. A worker is on Salt Spring Island on Thursdays and available at Salt
Spring Community Services, 268 Fulford- Ganges Road.
www.hsd.gov.bc.ca/bcea.htm
toll free: 1.866.866.0800
Veteran’s Affairs
Canada’s commitment to care for injured, disabled and aging Veterans is a long-standing
commitment, dating back to the First World War.
http://www.veterans.gc.ca/eng/services
1-866-522-2122
Income Tax
Individual income tax and Trust enquiries Tax information for individuals and trusts, including
personal income tax returns, instalments, RRSPs, and the Working Income Tax Benefit.
1-800-959-8281
TIPS (Tax Information Phone Service)
This automated phone service provides information to individuals and businesses
1-800-267-6999
Income Tax Preparation — Salt Spring Seniors Society
Assistance with forms and requirements for income tax filing provided upon request.
259 Lower Ganges Road (across from Country Grocer)
250-537-2149
Education
Salt Spring Forum
Salt Spring Forum has worked to bring diverse perspectives on important issues to a community
renowned for its civic engagement and openness to new ideas. Our annual Speakers’ Series brings
world-class thinkers and leaders to Salt Spring to discuss the big issues of our times. The Forum
hosts events in a participatory format that invites community members to truly engage with new
ideas and perspectives.
www.saltspringforum.ca
Box 673 STN Ganges Salt Spring Island
Salt Spring Island Public Library
The library has a wide range of fiction and non-fiction, along with an excellent selection of books
about Salt Spring and the Gulf Islands. The library also has books on tape and CD, videos, DVD’s,
large print, a children’s library and internet access. Many services available from home computer.
Salt Spring Literacy Society
A non-profit, all volunteer society, established in 2007, dedicated to the enhancement of literacy on
Salt Spring. Offering free computer classes. Volunteers welcome.
Mary Hawkins Memorial Library
129 McPhillips Avenue, Salt Spring Island
www.saltspringlibrary.com
250.537.4666
Cultural Activities
Music & Munch
Free music followed by a delicious optional lunch for $5.50: Wednesdays at 12:10 p.m. at All
Saints’ By-the-Sea. Every Wednesday June through August AND the first Wednesday of each month
September through May.
Simply OrganicWe are continuing Simply Organic with organist Don Conley for one performance
in the middle of each month. This will be a free recital of popular music followed by coffee and
muffins for only $2.00.
All Saints by the Sea Parish,
110 Park Drive, Salt Spring Island BC
[email protected] 250-537-2171
Salt Spring Basketry Guild
A group of interested basket makers and collectors with all levels of experience meets monthly.
New members welcome. Guild activities include collecting, preparing and using basketry materials,
inviting speakers for presentations on basketry topics; having hands on workshops to explore
basketry techniques; and participating in social events and retreats. There are also opportunities for
exhibiting members’ works.
670 Beddis Road, Salt Spring Island BC, 2E5
250.537.0704
Salt Spring Painters Guild
The Painter’s Guild meets once per week. Programs and events include instructional workshops and
field trips. The Guild hosts an annual exhibition in May, participates in Summer ArtCraft at Mahon
Hall and offers a Five-Guild Pre-Christmas sale.
Milan Stevulak 250.537.9340
Salt Spring Pipers and Drummers Association
Jim Ballentyne 250.537.4283
Doug Fraser 250.537.1676
Salt Spring Potters Guild
An association of potters at all levels of development from beginners to production potters,
artist potters and sculptors, who are organized for mutual support and hold workshops. Potential
members are welcome.
Anne Byrne 250.537.9988
Salt Spring Scottish Country Dance Club
Join us for Scottish Dancing every Monday from September to May, 6:00pm -9:00 pm, at the
Anglican Church hall, Ganges. Classes begin in September. New members welcome.
http://web.me.com/ssiscdanceclub/home/About_Us.html
250.537.4441
[email protected]
Salt Spring Weavers’ and Spinners’ Guild
The objectives of the Guild include upgrading the standards of the crafts through the exchange
of ideas and techniques. Workshops are offered at all levels of experience. The Guild meets every
Thursday at 10:30am at ArtSpring. Membership fees and equipment rental are modest. New
members welcome.
Box 201 Ganges PO, Salt Spring Island BC, 2V8
www.saltspringweaversandspinners.com
250.537.4282
[email protected]
Salt Spring Woodworkers Guild
The Guild is open to both professional and amateur woodworkers at all stages of development.
Occasional workshops and classes are held and all members are invited to take part in an annual
sale in November. New members welcome.
Jeannie Paynter 250.537.5301
Salty Wheels Square Dance Club
The club was formed in the mid-1970’s and continues to be an active club with a dance held every
Thursday from mid September to early May at 7:00pm. Visiting square dancers are always welcome
to attend our dances. Interested spectators may also come and watch.
Central Hall
901 North End Road, Salt Spring Island
Alan or Marilynne Cunningham 250.537.5356
Clubs & Service Organizations
Island Farmers Institute
The goal is to raise public awareness about our food supply. Events include annual Fall Fair
(September), Bittancourt House Museum and financial aid for education. One of the oldest, longest
and continuously running fall fairs in BC, the Fall Fair takes place in September. Volunteers are
always needed and made welcome.
Program and entry catalogue available early July.
351 Rainbow Road
Box 661 Ganges PO, Salt Spring Island BC, 2W3
250.537.4755
Grandmothers to Grandmothers
Raising funds for grandmothers caring for their grandchildren in Africa, through the Stephen Lewis
Foundation. Organize an annual Scrabble tournament. Participation is open to grandfathers and
‘people who run with the grandmothers’.
Diane 250-537-0284
Salt Spring Chess Club
Chess players of all ages and experience welcome. Mondays 10:00am - 2:00pm
and Thursdays 7:00pm – 10:00pm.
Seniors Building
Conrad Koke 250.537.1304
Ted Baldwinson 250.537.2809
Salt Spring Historical Society
The purpose of the Society is to stimulate interest in the history of Salt Spring Island and British
Columbia; to promote the preservation of historical sites and objects, and to encourage the
publication of historical sketches and documents.
129 McPhillips Avenue, Salt Spring Island BC, 2T6
www.saltspringarchives.com [email protected]
Bob McWhirter 250.537.2194
Duncan Hepburn 250.653.4949
Canadian Federation of University Women
The Salt Spring Island branch of the CFUW is part of an international organization of women
who are university graduates or who have an equivalent qualification. Monthly meetings feature
excellent guest speakers. Special interest groups are an integral part of the club’s activities and
meet regularly at members’ homes.
Ursula Livingston 250.537.8561
Linda Counsell 250.653.2424
Foundations
Lady Minto Hospital Foundation
The mandate of the Hospital Foundation is twofold: 1) To carry out fundraising activities for
improvements to medical equipment and facilities at Lady Minto Hospital, and 2) to receive, invest
and administer donations and bequests that will also enhance facilities and services and lead to
improved medical care at Lady Minto Hospital. 135 Crofton Road, Salt Spring Island
www.ladymintofoundation.com
250.538.4845
[email protected]
250.538.4870
Salt Spring Island Foundation
The SSI Foundation provides grants to a wide variety of the island’s charitable organizations. In
2008, the Foundation distributed over $100,000 in grants to more than 20 organizations.
Box 244 Ganges PO
Salt Spring Island
www.saltspringislandfoundation.org
250.537.8305
[email protected]
Greenwoods Foundation
The Greenwoods Foundation is an independent non-profit society and registered charity that is
committed to raising funds for the sole purpose of improving the quality of life of the residents of
the Greenwoods care facility and of Southern Gulf Islands clients who are receiving care services
that are based in the facility.
www.greenwoodseldercare.com/foundation.supportssi.php
250.537.5561
[email protected]
Ken Jackson
Service Clubs
Lady Minto Hospital Auxiliary Society
The Hospital Auxiliary operates the Thrift Shop in Upper Ganges Centre to raise money for the
hospital. Everything is gratefully received, except furniture and TV sets. Items that do not sell are
sent off island to Victoria.
135 Crofton Road, Salt Spring Island
250.537.0643
Lions Club of Salt Spring Island
Islanders help us by supporting the Lions Club activities and events year after year. Operates
Pioneer Village Seniors housing; partners in Croftonbrook Senior Residence, Handicapped Seniors
bus; weekly garage sale and many other community services.
103 Bonnet Avenue, Salt Spring Island
250.537.2000
[email protected]
Rotary Club
Rotary is an international business and professional service club of men and women, providing local
and worldwide service through various projects. Fundraisers are Muffin Madness and Spooktacular.
Rotary promotes high ethical standards for business. Meetings are held at Harbour House Hotel
Wednesdays, 11:45am.
Allan Bruce
Royal Canadian Legion Branch 92
Services for veterans, peace keepers, their families and our community. Legion and Ladies Auxiliary
Membership invited and welcomed from the whole community. No military association required
to join. Open daily for pool, darts, cards, shuffleboard, dinners and BBQ’s and many special events
in both our lounge and Meaden Hall. Friday night dinners served the the Ladies Auxillary; nonmembers welcome but must be signed in as guests by members.
250.537.5822
[email protected]
Sports and Recreation
Salt Spring Island Parks and Recreation (PARC)
Responsible for the establishment, ongoing operation and maintenance of all community parks,
park athletic fields, public trails, linear parks, waterfront parks, recreations areas and park reserves
on Salt Spring Island. Operate Rainbow Road Pool.
145 Vesuvius Bay Road, Salt Spring Island
www.crd.bc.ca/ssiparc
250.537.4448
[email protected]
250.537.4456
Rainbow Road Indoor Pool —SSI Parks and Recreation (PARC)
Regular schedule of lane swimming, exercise and swimming lessons, and recreational swims.
262 Rainbow Road, Salt Spring Island
www.recreationexcellence.com/location-saltspring.html
250.537.1402
Jim Raddysh
Island Pathways
Island Pathways promotes a safe, healthy, non-motorized environment by supporting and
constructing pathways/bicycle lanes, devoted to making SSI “bicycle and pedestrian friendly”.
250.537.5043
250.653.2311
[email protected]
Volunteering
Volunteer Salt Spring — Salt Spring Island Community Services
Volunteer Salt Spring is a service assisting Salt Spring Islanders in finding meaningful and
worthwhile volunteer experiences. It helps local organizations find the volunteers they need by
providing a gateway to the community for their volunteering needs.
268 Fulford Ganges Road, Salt Spring Island BC, 2K6
www.volunteersaltspring.com
250.537.9971
[email protected]
Gloria McEachern
Salt Spring Island Public Library — Mary Hawkins Memorial Library
The library has a wide range of fiction and non-fiction, along with an excellent selection of books
about Salt Spring and the Gulf Islands. The library also has books on tape and CDs, videos, DVDs,
large print, a children’s library and internet access. Many
services are available from your computer. The volunteer staff will make you
welcome and assist in your search.
129 McPhillips Avenue, Salt Spring Island
www.saltspringlibrary.com
250.537.4666
250.537.4666
Jody Olsson
Field Coordinator
[email protected]
------------------------------Better at Home
betterathome.ca
United Way helping seniors remain independent
P 604.294.8929 ex 2464

Salt Spring Island - Community Development

Transcription

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