Florida`s Turnpike Enterprise

Transcription

Rapid Incident Scene
Clearance (RISC)
Program
ANNUAL REPORT
2013
Florida’s Turnpike Enterprise
Rapid Incident Scene Clearance
2013 Annual Report
Table of Contents
Introduction ..................................................................................... 1
Program Performance Summary ................................................... 1
Detailed RISC Incident Duration Performance .............................. 4
Activations by Location ................................................................ 11
2013 RISC Vendor Performance ................................................... 15
STEALTH Lessons Learned ......................................................... 20
RISC Program Background/Description ...................................... 24
RISC Requirements ................................................................................................... 24
RISC Bonus ............................................................................................................... 25
Post-Incident Reviews ............................................................................................... 25
Vendors ........................................................................ Error! Bookmark not defined.
FDOT District RISC Programs ...................................................... 26
RISC Coverage Area Maps ........................................................... 27
Example RISC-Eligible Incidents ................................................. 30
2013 Annual Report
Introduction
The innovative Rapid Incident Scene Clearance (RISC) heavy-duty towing and recovery
program, a major component of the Traffic Incident Management Enhancement program,
was developed and implemented by Florida’s Turnpike in 2004 to reduce the impact of
major traffic incidents and to help meet Florida’s Open Roads Policy goal to clear the
roadway in 90 minutes or less. RISC is an incentive-based program that pays qualified
participating tow companies monetary bonuses for meeting quick clearance goals.
To participate in the program, towing and recovery companies must meet equipment and
training standards developed to ensure the safe and efficient clearance of major incidents.
Recovery contractors are required to respond within 60 minutes to an incident and open the
travel lanes within 90 minutes. If the travel lanes are not open within 150 minutes, the
contractor may be assessed liquidated damages. The Traffic Management Center (TMC) is
the official timekeeper of RISC milestones, the primary contact for the Florida Highway
Patrol (FHP) and the hub of traffic/incident management communications.
Program Performance Summary
Since the program’s inception in March 2004, there have been 632 activations, operating at
a 94 percent success rate in incidents where the vendor made its contractual arrival time
and was used to clear the incident.
The overall program average response time to the scene is 46.5 minutes. Clearance times
(after notice-to-proceed) have been as quick as five minutes, with an average clearance
time of 53.9 minutes.
2013 RISC Performance
In 2013, there were 54 activations with a 51.9 minute average response time and 83.3
minute average clearance time. The first wrecker average arrival time was 34.0 minutes.
The 2013 on-time clearance rate for incidents with Notice to Proceed (NTP) was 87 percent.
The number of activations in 2013, 54, remained below the overall program yearly average
of 63, but continues the steady increase of events over the last four years (a 24% increase
over 2010).

Response time is heavily dependent on the location of the incidents with respect to the
distance from the contractor’s facility.

Notice-to-proceed (NTP) time, the time when law enforcement and/or Turnpike Roadway
representative permits the contractor to commence recovery, and is generally beyond
the contractor’s control. Some activities may be permitted prior to NTP.

Clearance time, the time to clear the travel lanes after NTP is issued, is under the
direction of the contractor as the contractor determines the clearance methods.
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2013 Annual Report
200.0
RISC Average Times (in minutes)
195.2
148.8
150.0
100.0
83.3
53.9
46.5
50.0
24.7
26.6
51.9
32.5
33.5
34.0
23.7
0.0
Activation Time
1st Wrecker
Response Time
2013
Figure 1-
Notice to
Proceed Time
Clearance Time
Since Inception
RISC Average Times
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Total Incident
Time
2013 Annual Report
Figure 2 –
RISC Activations per Year
In 2013, Activation, Arrival, Notice to Proceed, Clearance and Total Incident times were all
higher than 2012 and greater than average from program inception.
Five incidents had activation times more than 60 minutes, including # 2 (108 minutes) which
involved a fatal heart attack and #12 (100 minutes) which involved a late determination of
axle damage.
Two 2013 RISC events occurred in the area with extended allowable response times (mile
post 190 to mile post 240), contributing to the increase in average arrival time.
Six incidents had Notice to Proceed times in excess of 100 minutes, including # 13 (220
minutes) which involved multiple vehicles on fire; # 32 (142 minutes) which involved a tractor
trailer fire and a second overturned tractor trailer and # 35 (199 minutes) which involved a
tractor trailer fire.
Seven incidents had clearance times exceeding 90 minutes and these incidents are
highlighted on pages 4 through 10, including #3, which involved two tractor trailers that
burned or rolled over and had a clearance time of 674 minutes. These complex RISC
incidents contributed to the 2013 total average incident time of 195.2 minutes, more than 46
minutes higher than the average since inception.
Improvements in these areas will be a result of an asserted effort in 2014 to work very
closely with the RISC vendors in adhering to the requirements of the RISC program and
continued interface with FHP to minimize activation and Notice to Proceed times wherever
possible.
RISC vendor Stepp’s Towing up-righting an overturned tractor trailer in Polk
County as seen through a Traffic Management Center camera
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2013 Annual Report
Detailed RISC Incident Duration Performance
2013 concluded with an average incident duration time of 195.2 minutes, significantly up
from last year’s incident duration of 169.3 minutes and higher overall than the program
average. The seven incidents highlighted below impacted this number by having an
average clearance time between them of 247 minutes due to the circumstances
involved in each:
RISC Event #5
Location:
Southbound Mainline Mile Post 3X
Date/time:
February 28, 2013 5:25 p.m.
Description: Tractor Trailer vs. Pick-up Truck – Extensive clean-up due to both
vehicles on fire
Effect:
All Southbound lanes closed
Completion: All lanes re-opened 9:30 p.m.
Vendor:
Open Road Recovery (Kauff’s of Miami)
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2013 Annual Report
RISC Event #8
Location:
Date/time:
Description:
Effect:
Completion:
Vendor:
Northbound Mainline Exit Ramp Mile Post 47
March 9 2013 4:27 p.m.
Tractor Trailer Rollover and Fire (Fatality)
Off Ramp blocked
Ramp re-opened 9:30 p.m.
J & J Towing
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2013 Annual Report
RISC Event #9
Location:
Date/time:
Description:
Effect:
Completion:
Vendor:
Northbound HEFT Mile Post 35
March 15, 2013
5:03 a.m.
Dump Truck Crossover vs. Multiple Vehicles (Fatality)
All lanes blocked both directions
Lanes re-opened 10:48 a.m.
Open Road Recovery
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2013 Annual Report
RISC Event #22
Location:
Northbound Mainline MP 53
Date/time:
June 28, 2013
00:38 a.m.
Description: Tractor Trailer Jackknifed vs. Barrier Wall – 140 gallon diesel spill and
extensive clean-up
Effect:
All northbound lanes blocked
Completion: Lanes re-opened 5:57 a.m.
Vendor:
Open Road Recovery (Kauff’s Towing and Transportation)
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2013 Annual Report
RISC Event #32
Location:
Southbound Mainline MP 164
Date/time:
September 3, 2013 2:27 a.m.
Description: Multiple Tractor trailer crash – extensive cleanup due to one TT on fire
and second TT rollover guardrail
Effect:
All south and north bound lanes blocked
Completion: Lanes re-opened 7:41 p.m.
Vendor:
Tri-County
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2013 Annual Report
RISC Event #35
Location:
Date/time:
Description:
Effect:
Completion:
Vendor:
Southbound Mainline MP 294
September 16, 2013 3:40 a.m.
Tractor Trailer Fire - extensive cleanup and off-loading of cargo
All southbound lanes blocked
Lanes re-opened 11:36 a.m.
The Car Store
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2013 Annual Report
RISC Event #54
Location:
Date/time:
Description:
Effect:
Completion:
Vendor:
Northbound HEFT MP 34 Entrance Ramp
December 30, 2013 2:27 a.m.
Garbage Tractor Trailer Overturned - extensive cleanup
Ramp and One Lane Northbound blocked
Ramp re-opened 8:30 a.m.
American Towing
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2013 Annual Report
Activation times ranged from 4 minutes to 108 minutes, with a mean (average) time of 26.6
minutes and a median time of 19.5 minutes. The 2013 average Arrival time of 51.9 minutes
was up 3.1 minutes from 2012 and higher than average since the inception of the program.
NTP time was also up from last year (33.5 minutes/30.5 minutes) and more than 5 minutes
above the average since program inception. Due to the circumstances involved in each, six
events had a NTP time of over 100 minutes.
Clearance time for opening all lanes ranged from 23 minutes (car carrier losing a tire) to 674
minutes (tractor trailer fire/tractor trailer rollover) and averaged 83.3 minutes, up from 64.7
minutes in 2012. The extended cleanup times of RISC events 5, 8, 9, 22, 32, 35 and 54
alone had an average clearance time of 247 minutes.
Figure 3 below provides an illustration of average event times for the most last five years.
195.2
2013 (54 Events)
169.3
2012 (52 Events)
Total
143.5
Clearance
2011 (47 Events)
NTP
Arrival
138.2
Activate
2010 (42 Events)
133.4
2009 (76 Events)
0
50
100
Figure 3 - RISC
150
200
250
Duration
Activations by Location
RISC incidents since inception and for 2013 are shown by location in Figure 4. Activations
are shown for each 10-mile segment on both the Homestead Extension of Florida’s Turnpike
(HEFT) and Turnpike Mainline.
For 2013, the segment with the highest number of activations (7) was the Miami-Dade
County HEFT segment from MP 30 to MP 39. Two segments had five activations: MP 100109 (Palm Beach) and MP 160 – 169 (St. Lucie) and MP 70 -79 (Broward/Palm Beach) had
four activations.
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2013 Annual Report
Figure 4 - RISC
Activations by Segment
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2013 Annual Report
Event #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
Date
01/4/13
01/28/13
02/12/13
02/14/13
02/28/13
03/06/13
03/07/13
03/09/13
03/15/13
03/27/13
04/05/13
04/10/13
04/12/13
04/13/13
04/18/13
05/21/13
06/06/13
06/07/13
06/10/13
06/26/13
06/27/13
06/28/13
06/30/13
07/01/13
07/06/13
07/09/13
07/15/13
07/19/13
08/02/13
08/19/13
08/20/13
09/03/13
09/13/13
09/13/13
09/16/13
09/17/13
09/23/13
09/23/13
09/24/13
09/25/13
Table 1 – 2013
Location
MM 259 SB
MM 166 NB
MM 233SB
MM 265 SB
MM 03X
MM 52 NB
MM 169 SB
MM 37 NB
MM 35 NB
MM 118 SB
MM 86 NB
MM 103 SB
MM 108 NB
MM 109 SB
MM 133 SB
MM 13 SB
MM 0 WB Toll 528
MM 75 NB
MM 17 WB Toll 570
MM 170 NB
MM 58 NB
MM 53 NB
MM 286 SB
MM 300 SB
MM 127 SB
MM 34 NB
MM 166 SB
MM 92 NB
MM 155 SB
MM 121 NB
MM 70 SB
MM 164 SB
MM 293 SB
MM 75 NB
MM 294 SB
MM 160 NB
MM 141 NB
MM 75 NB
MM 97 SB
MM 31 SB
County
Orange
St. Lucie
Osceola
Orange
Miami-Dade
Broward
St. Lucie
Broward
Miami-Dade
Martin
Palm Beach
Palm Beach
Palm Beach
Palm Beach
Martin
Miami-Dade
Orange
Palm Beach
Polk
St. Lucie
Broward
Broward
Lake
Sumter
Martin
Miami-Dade
St. Lucie
Palm Beach
St. Lucie
Martin
Broward
St. Lucie
Lake
Palm Beach
Lake
St. Lucie
St. Lucie
Palm Beach
Palm Beach
Miami-Dade
RISC Activations by Date/Location
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2013 Annual Report
Event #
41
42
43
44
45
46
47
48
Date
10/17/13
10/18/13
10/23/13
10/25/13
10/31/13
11/08/13
11/11/13
11/26/13
49
50
51
52
53
54
12/03/13
12/03/13
12/18/13
12/20/13
12/29/13
12/30/13
Table 1 – 2013
Location
MM 108 NB
MM 37 NB
MM 195 SB
MM 254 SB
MM 35 SB
MM 102 SB
MM 19 NB Toll 589
MM 197
SB
MM 0W Toll 570
MM 258 SB
MM 131 SB
MM 258 SB
MM 20 NB
MM 34 NB
County
Palm Beach
Miami-Dade
Osceola
Orange
Miami-Dade
Palm Beach
Pasco
Osceola
Polk
Orange
Martin
Orange
Miami-Dade
Miami-Dade
RISC Activations by Date/Location (cont.)
A jackknifed tractor trailer awaits Kauff’s
of Miami arrival
Tri-County Heavy Duty Wreckers
up-righting a tractor trailer St. Lucie
County
Stepp’s Towing clearing a crash in
Hillsborough County
American Towing working a dump truck
crash in Miami-Dade County
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2013 Annual Report
The Turnpike is divided into four zones for Roadway Maintenance purposes.1 A RISC
response breakdown is shown by Roadway Zone (Figure 5). Zones 2 and 3 had the most
RISC activations (20) and Zone 4 had the least (4) in 2013.
Figure 5 – 2013
RISC Performance by Roadway Maintenance Zone
RISC Vendors
Prospective vendors apply to be on the RISC program through an open invitation to
negotiate (ITN). The prospective vendor’s application is reviewed, equipment is inspected,
and operator certification verified prior to acceptance. Once approved, the vendor is added
to the RISC callout list. Should multiple vendors be approved for the same 10-mile roadway
segments, a rotation system is implemented for dispatch by the Turnpike’s TMC. Vendor
coverage areas are illustrated in Figures 9-11 – RISC Coverage Area.
Each Turnpike vendor was activated at least once in 2013, ranging from 23 for Open Roads
Recovery to one for SIRT. American Towing, added to the vendor list in late 2012 was
activated 4 times during 2013.
Turnpike System RISC vendors and coverage areas:

American Towing

o Turnpike Spur MP 0X o Turnpike Mainline MP
o Homestead Extension
3.42X
46.5 - 50
MP 0 - 46.5
Open Road Recovery LLC (Kauff’s, Zuccala, Sisters, Moss)
o Homestead Extension
o Turnpike Spur MP 0X o Turnpike Mainline MP
MP 0 - 46.5
3.42X
46.5 - 50

J&J Towing
o Homestead Extension MP 40 – 46.5
1
o Turnpike Spur MP 0X – 3.42X
Zone 1 = MP 0-100; Zone 2 = MP 101-200; Zone 3 = MP 201 – I-75 and facilities in the Orlando
area; Zone 4 = western facilities.
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2013 Annual Report
o Turnpike Mainline MP 46.5 – 90

o Sawgrass Expwy
West Way Towing
o Sawgrass Expwy

Severe Incident Recovery Team (ASuperior, Emerald)
o Sawgrass Expressway

Tri-County
o Turnpike Mainline MP 110 – 210 (MP 190 – 240 90 minute response time)

The Car Store
o Turnpike Mainline MP 210 –
240 (90 minute response time)
o East West Expwy MP 0 – 1.7


Johnson’s Wrecker Service
o Turnpike Mainline MP 210 –
240 (90 minute response time)
o East West Expwy MP 0 – 1.7
Stepp’s Towing
o Polk Parkway
o Western Beltway
o Beachline Expwy I-4 –
MP 8.4
o Seminole Expwy
o Turnpike Mainline
MP 240 – I-75
o Western Beltway
o Beachline Expressway
I-4 – MP 8.4
o Seminole Expwy
o Turnpike Mainline
MP 240 – I-75
o Veterans
Expressway/Spur
o Suncoast Parkway
2013 RISC Vendor Performance
Once on scene, the performance of RISC vendors varied according to the circumstances
involved in the incident clearance. However, because of the varying geographical areas and
varying number of calls per vendor, it is difficult to directly compare one vendor to another.
RISC vendors received between 1 (SIRT) and 23 (Open Road Recovery) activations for
2013 (Figure 6), with an average number of 6 calls per vendor.
Figure 6 – 2013
Activations by Vendor
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2013 Annual Report
To gauge overall vendor performance, we assessed the two incident performance
measures over which the vendor has the most control: response and clearance
times. Average response times varied from 37.3 minutes for Johnson’s Wrecker
Service to 61.1 minutes for Tri-County. Average clearance times ranged from 41.0
minutes for SIRT to 129.28 minutes for Tri-County. (Figure 7)
The shortest average response plus clearance time (81 minutes) was achieved by
SIRT; the longest (229.4) was achieved by Tri-County.
RISC Event # 3
Location: SB Mainline
MP 259
Date/Time: 02/13/13
5:19 a.m.
Description: Tandemtractor trailer vs. Vehicle
Pulling Trailer
Effect: All Lanes Blocked
SB and NB
Completion: All Lanes
re-opened 8:50 a.m.
Vendor: The Car Store
Figure 7 - 2013
Response and Clearance Time
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2013 Annual Report
Four of the nine vendors activated had 100 percent on-time arrivals to RISC
incidents; the 2013 program average is 85 percent (Table 2). Vendors earned an
incentive bonus for 39 of the 54 activations, 75 percent (2 not used to clear). Of the
thirteen activations where no bonus was paid, nine were for late arrival time and
four were for long clearance time (after making arrival time).
MP 109
Breaking down the nine activations with late arrival time misses: five missed the
first wrecker arrival time and four missed the full equipment arrival time.
Date/Time: 04/12/13
5:59 a.m.
Vendor Performance Summary - 2013
Vendor
# of
Activations
# of
On-Time
Arrivals
% of
On-Time
Arrivals
Open Road Recovery
23
19
83%
Tri-County
6
5
83%
Car Store
6
6
100%
American
4
3
75%
Johnson’s
4
3
75%
Stepp’s
4
4
100%
Westway
3
3
100%
J&J
3
2
67%
SIRT LLC
1
1
100%
Total or Average %
54
45
85%
Table 2 – 2013
Vendor Summaries
Florida’s Turnpike will continue to work closely with RISC vendors on improving
their on-time performance, and will if needed, modify response areas to adjust for
response times to the outer limits of their response areas.
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RISC Event # 139
Description: Multi-truck
fire
Effect: All SB and NB
lanes closed
Completion: Lanes
re-opened 12:45 p.m.
Vendor: Open Road
Recovery
2013 Annual Report
In Fall 2013, Turnpike Incident Management managers met individually with the
majority of the Turnpike RISC towing and recovery contractors to discuss potential
issues contributing to increased RISC clearance times. Numerous items were
identified such as increased truck volumes, poorly maintained tractor trailer fleets,
and reduced shoulders available for clearance efforts, dispatch protocols and lack
of FHP unified command. 2014 Incident Management strategies will attempt to
address the identified issues.
Four of the eight vendors activated had 100 percent on-time clearance of RISC
incidents; the 2013 program average is 87 percent (Table 3). Breaking down the
seven events where the vendor was used to clear and missed the clearance time, all
seven events had a clearance time or 100 minutes or more.
Vendor Performance Summary - 2013
Vendor
# of Clearing
Events
Open Road Recovery
22
19
86%
Tri-County
6
5
83%
Car Store
6
5
83%
American
4
3
75%
Johnson’s
4
4
100%
Stepp’s
3
3
100%
Westway
3
3
100%
J&J
3
2
67%
SIRT LLC
1
1
100%
Total or Average %
52
45
87%
scene clearance
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Location: NB HEFT MP 34
Date/Time: 07/09/13 12:14
p.m.
Description: Overturned
tractor trailer loaded with
sand – extensive cleanup
Effect: All NB lanes closed
Completion: Lanes
re-opened 2:20 p.m.
Vendor: American Towing
# of
On-Time
Clearance
Table 3 - Vendor
RISC Event # 26
% of
On-Time
Clearance
2013 Annual Report
STEALTH Lessons Learned
Lessons learned determined from STEALTH reports generally reflect the “3 C’s of Traffic
Incident Management” - Communication, Coordination and Cooperation. Early and frequent
communication among stakeholders is most often cited as one of the highlights of incident
actions; it is also cited when communication breaks down with resulting delays.
Each RISC event is reviewed and analyzed. Each step taken is evaluated for its
effectiveness, and specific lessons learned are developed from the event. Coordination
among responders is exemplified by unified command through Incident Command System
(ICS) guidelines. The ICS is one component of the larger National Incident Management
System (NIMS) framework. This unified command not only coordinates the efforts of many
jurisdictions, but also provides for and assures joint decisions on objectives, strategies,
plans, priorities, and public communications.
Continuing outreach to RISC stakeholders, particularly FHP Troopers, is important as
personnel changes erode responder knowledge and experience with the program.
Familiarity facilitates quick RISC activation and may reduce the time before NTP is given.
Outreach also includes TMC, Safety Patrol, Toll Operations, Asset Management, RISC
contractor, and internally within Roadway Maintenance.
Early activation of RISC is a key in reducing overall incident duration, even if NTP is
expected to be delayed, so that RISC resources are on scene when needed without any
additional delay. In the case of a fire, for instance, RISC equipment has been used to move
the vehicle and cargo prior to NTP to facilitate the fire response.
The STEALTH after-incident review process includes determining lessons
learned and tying the lessons to process improvements to better event
execution. Lessons learned are shared with all Turnpike IM Team members.
Following is a representative selection of Lessons Learned from the 2013 STEALTH reports:
RISC Activation
 Activation time was delayed due to rural response by FHP and no cameras being
available to TMC and FHP to verify incident.
 Based on video provided by the TMC, FHP/TMC can request RISC activation prior to
trooper arrival on scene. Verification by Turnpike Roadway Maintenance and Traffic
Management Center can expedite RISC activation.
 Effective recognition by Roadway Maintenance of need for RISC activation once incident
was verified.
 FHP activated RISC upon initial response and assessment of multiple-vehicle crash
scene, with first assessment that large vehicle tractor-trailers were involved. Upon
detailed assessment, multiple vehicles were all cars, no large vehicles. Request was
then made to “cancel” RISC vendor. Per Standard Operating Procedures and RISC
contract, RISC activation and vendor response is never “canceled.” If they are not going
to be used for the recovery, RISC vendor is required to respond to the location or a
directed staging location to be sure that recovery can be handled by other options. This
required response assures that they can receive incentive payment for timely response.
 FHP initially dispatched Turnpike dedicated zone tow contractor for a class C wrecker
response, citing minimal impact to travel lanes by dump truck. Full scene clearance
needs should be taken into account and activation of RISC contractor was most efficient
and accurate decision. Scene clearance required MOT for scene security, equipment for
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2013 Annual Report








diesel spill, equipment for gravel load cleanup and ability to bring lowboy to scene for
scene clearance. RISC contractors are required to bring majority of this equipment to
scene upon initial response. Use of zone tow contractor will require additional requests
and dispatching of the equipment and result in longer incident clearance time and
incident duration times.
RISC activation should be immediate if needed for vehicle crash recovery. Quick
activation leads to more effective response and more timely restoration of travel lanes.
Once RISC contractor is activated for response to crash, RISC tow contractor cannot be
canceled. Even is RISC contractor is not used, they need to respond to scene with RISC
vehicle package so that they can earn a response incentive.
Once RISC is activated for the crash, FHP does not have to dispatch additional Turnpike
rotation wreckers for the other vehicles. RISC vendor is responsible to recover and clear
all vehicles involved in the crash from the scene.
RISC activation can be implemented for large vehicle, complex recovery that is non-lane
blocking. Benefit of RISC package is that in addition to the heavy-duty wreckers, extra
scene cleanup equipment is brought to the scene as well as Maintenance of Traffic
devices such as arrow board, cones, etc. Scene safety and security is priority.
Responding representatives should not hesitate to activate RISC contractor if crash
meets criteria for activation. When in doubt, RISC should be activated to assure proper
response and recovery.
Roadway Maintenance representative requested RISC activation due to vehicle and
property damage, scene needs. Effective activation once it was coordinated with FHP
on-scene command.
TMC is the official timekeeper for all RISC time milestones and deadlines for activation,
arrivals, Notice to Proceed (NTP) and final clearance.
Turnpike RISC vendor was activated, responded and on-scene of criteria-matching
Turnpike System incident. RISC vendor not used; Responsible Party’s own recovery
vendor utilized. Scene was not cleared for more than seven hours. When Responsible
Party recovery vendor is used instead of RISC vendor, control and urgency for safe,
quick clearance of Turnpike roadway is potentially impacted.
Communication
 Following activation, RISC contractor was notified to have crew supervisor contact
Roadway Maintenance representative that was on scene to coordinate response to site.
RISC contractor did not make that contact, resulting in delay to scene and uncoordinated
arrival.
 Initial RISC contractor was unable to respond to incident due to required rotator being
out of service. This information delayed activation and response by approximately 10 to
15 minutes.
 Independent towing and recovery vendor should not be contacting Turnpike TMC
directly once RISC is activated by FHP. Such communication creates confusion to the
response process, and can delay communication to on-scene personnel. Only RISC
towing contractor should be communicating to Turnpike TMC. TMC should refer such
communication to the on-scene command.
 Roadway Maintenance representative coordinated MOT response to diversion locations
immediately. Good communication by RISC contractor to keep TMC informed of
response ETA and location of responding wreckers. This information is relayed to onscene FHP incident commander to assist in clearance planning.
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2013 Annual Report
RISC Contractor
 RISC contractor did not meet RISC response and arrival milestone. Contractor should
review operational plan immediately to meet future response time requirement. RISC
contractor phone lines need to be reviewed and analyzed for effectiveness. TMC had to
attempt multiple times to make contact with RISC contractor dispatch.
 RISC contractor did not meet the extended response time for this incident location. The
MOT Support truck broke down en route to the scene resulting in delayed response.
 RISC contractor worked well with fire rescue during the recovery due to the continued
smoldering of truck cargo/load.
 RISC coordination and contractor time milestones were confirmed via CCTV by TMC
and via FHP.
Incident Command
 FHP on-scene command did an exceptional job in routing trapped SB queue traffic into
the closed NB lanes and then back to SB lanes south of incident to clear out traffic
delays during the incident duration.
 On-call Roadway Maintenance representative unable to respond to RISC scene. Traffic
Operations representative responded to serve as Turnpike’s on-scene incident
commander and contributor to incident unified command.
 On-scene Incident Action Plan and objectives should be shared with all on-scene
incident commanders as part of effective Unified Command.
 Unified command should request Fire Department to remain on scene throughout
recovery process when dealing with a tractor-trailer and load fires. Smoldering debris
and vehicle sections reignited during recovery process when lifted from roadway by
RISC contractor. Fire Department remaining on scene increases safety for all responder
personnel and assures proper and correct handling of fire debris.
Scene Management
 All RISC responders should wear safety vests on scene of crashes.
 Approximate 150-gallon fuel leak was cleaned up by Responsible Party HazMat
contractor. This was coordinated and approved by FHP and Turnpike Roadway
Maintenance representative. HazMat clean-up and contractor used should be reviewed
and approved by FHP and Roadway Maintenance representative. Roadway
Maintenance can activate own HazMat contractors if it is determined that the
Responsible Party contractor is inappropriate or has long response eta.
 Concern for bridge damage was immediate and no impact to bridge was determined
quickly. This is a priority since damage to bridge would have created several additional
response needs.
 Dump truck debris at incident required bobcat or front-end loader response by RISC
contractor. FHP did well to make this request early on during incident.
 FHP decision to activate RISC contractors was effective in clearing roadway from debris,
but a debris incident without large vehicle recovery should be completed through
Roadway Maintenance emergency resources.
 FHP effectively managed media on scene by keeping them out of clearance and
recovery area, and providing media with needed updates.
- 22 -
2013 Annual Report
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FHP was diligent in their review to not reopen NB lanes until smoke and fog lifted
accordingly RISC contractor used equipment to assist Fire Rescue in reaching
smoldering cargo by clearing debris from tractor-trailer wreckage.
Guardrail repair crew was dispatched to scene immediately due to severity of property
damage. Coordination of guardrail repair was completed along with clearance and
recovery efforts by RISC contractor. Guardrail crew was also needed to assist in the
recovery phase due to tractor-trailer being hung up and on top of guardrail.
HazMat determination by fire rescue of more than 140 gallons of diesel spill required
additional responders and recovery contractors.
Insurance adjuster for responsible party responded to scene during the recovery
process. RISC contractor and other emergency responders relayed that the adjuster was
unsafely walking throughout incident and hindering recovery efforts. Responders should
let FHP know of an insurance adjuster or any other un-needed scene personnel that
hinders a recovery. FHP can order the individuals to exit the scene or to be assigned to
a specific scene location that will not hinder recovery efforts.
Loss of a single RISC vendor equipment operator to heat stroke impacted the scene
recovery process and ability to operate equipment for separate tasks of vehicle recovery
and bobcat debris clearance.
Proper Maintenance of Traffic cone setup was not initially in place at the scene when
diversion was lifted and southbound traffic approaching scene. Per RISC contract, each
vendor must have MOT certified personnel on scene to coordinate initial and evolving
MOT needs.
Removal of truck tractor from behind guardrail during initial recovery limited motorist
distraction and potential false reports to FHP.
RISC vendor used spilled sand debris to create barrier and contain fuel spill. Fuel
contaminated sand was swept and piled into median for final mitigation and removal
from scene. This mitigation was completed in median with all travel lanes opened. RISC
vendor and hazmat mitigation contractor coordinated with Department of Environmental
Protection representative to clear scene. Removal of contaminated debris needed to be
immediate due to threatening rain and increased contamination into storm drain.
Roadway Maintenance is final authorization on milestone times.
Southbound travel lanes were completely closed. SB motorists were not diverted or rerouted around incident and were trapped in the queue for up to three hours without relief.
Though delay and traffic queue was minimal, queue protection and relief should be
considered a priority.
The need for a diversion creates the need for long-term MOT to be requested and
respond.
TMC questioned FHP if recovery efforts could wait until after approaching rush hour
since shoulder event was not causing traffic delays. FHP agreed to delay needed lane
closure and recovery efforts.
Tractor-trailer fires have demonstrated need for RISC due to severe vehicle damage that
is left, need for Maintenance of Traffic around the scene, potential for roadway damage
and typical length of incident. Recognition that extra equipment such as bobcat, lowboy
and dumpster for damaged load was quickly made by FHP and Roadway Maintenance
and relayed to RISC contractor.
Unified command of FHP, Roadway Maintenance and RISC contractor was used
throughout incident in creating coordinated action plans.
- 23 -
2013 Annual Report
RISC Program Background/Description
RISC Event # 45
Florida Highway Patrol (FHP), working with the Turnpike’s Traffic Management
Centers, activates RISC when a major, large vehicle and/or complex recovery, laneblocking crash occurs on the Florida’s Turnpike Mainline, Homestead Extension,
Sawgrass Expressway, Polk Parkway, Veterans Expressway or Suncoast Parkway,
or on Florida Turnpike Enterprise (FTE)-maintained portions of the Beachline
Expressway, East West Expressway, Southern Connector Extension, Seminole
Expressway and Western Beltway.
Upon activation, RISC contractors respond immediately to the incident scene with
heavy-duty recovery wreckers and other support equipment.
Location: NB Mainline MP
248
Date/Time: 12/05/13
10:48 a.m.
Description: Overturned
TT rollover w/load of sod
Effect: All NB & SB lanes
closed
Completion: Lanes
opened 2:11 p.m.
Vendor: Johnson’s
Wrecker Service
PompanoTMC
TMC Lake Worth Desk
Turkey Lake TMC
The RISC program operates with joint participation of Florida’s Turnpike Enterprise
and FHP Troop K. Interested companies respond to an open Invitation to Negotiate.
When a company meets the inspection and performance qualifications, the
geographic response zones are negotiated.
Currently seven companies and two joint ventures (LLCs) are approved for the
Turnpike program. The agreement is non-exclusive; in several areas more than one
company has qualified and is activated on a rotation basis.
RISC Requirements
 Prompt, predictable contractor response and 24/7 equipment availability.
 Two (2) modern, powerful 50-ton recovery wreckers with full sets of tools. At least
wrecker must be a rotator.
 A support vehicle with an extensive array of equipment, including traffic control
and vehicle fluid spill mitigation capability.
 Other specialized heavy equipment such as loaders, skid steers, tractors and
trailers.
 Fully trained operators with national or industry certification in advanced heavy
towing and recovery as well as MUTCD traffic control (including FDOT Maintenance
of Traffic (MOT) training) and Hazardous Material awareness.
- 24 -
re-
2013 Annual Report
RISC Bonus
RISC Event # 47
The RISC program provides incentive bonuses to the contractors for:
 Emergency mobilization, response and arrival of one wrecker within 45 minutes
and all three trucks and complete team within 60 minutes.
 As no current RISC vendor is capable of meeting the response times in
the center of the rural section of the Turnpike because of the distance to
vendor facilities, response times of up to 90 minutes are permitted
between Milepost 210 and Milepost 240 on the Mainline. A 90-minute
arrival is also permitted on the Polk Parkway due to similar distance
problem.
 Clearing travel lanes in 90 minutes from notice-to-proceed.
 Additional payment for specialized heavy equipment.
The company receives an incentive of $2,500 for meeting quick clearance response
and recovery goals and an additional $1,000 for the request for special equipment.
The company forfeits any incentive payment if travel lanes are not open within 90
minutes from notice-to-proceed or any of the quick-clearance goals are not
achieved. A $600 incentive payment is paid to RISC contractor if they are activated,
meet their response times to the scene, but are then not used for the recovery and
clearance efforts for any reason.
The company must pay liquidated damages to the Turnpike for poor performance,
delay, or failure to open travel lanes after 150 minutes. Since inception of the RISC
program, liquidated damages have been assessed on only one occasion. The
company also remains responsible for billing the owner of the wreckage
(responsible party) for all recovery, clearance, towing and potential storage fees.
Post-Incident Reviews
Each RISC incident is subject to a post-incident written review to analyze incident
execution, identify and correct errors, and recommend future courses of action. The
reviews provide a proven no-fault means for the involved agencies to discuss each
incident and identify successful processes and solutions for problems experienced.
The STEALTH format is used for review of all RISC incidents. A STEALTH report is
prepared for each incident. The report includes an incident timeline with FHP and
FTE Traffic Management Center (TMC) entries and the results of the review.
Lessons learned from the reviews are used to improve safety and reduce the
clearance times of subsequent incidents program wide. A summary of STEALTH
Lessons Learned may be found on page 19.
- 25 -
MP 161
Date/Time: 12/07/12
4:43 a.m.
Description: TT rolled
over guardrail
Effect: Extensive
Turnpike Property
Damage
Completion: Scene
cleared 9:37 a.m.
Vendor: Tri-County
2013 Annual Report
FDOT District RISC Programs
The success of the Turnpike’s RISC program, beginning in 2004, has resulted in FDOT
adopting the program statewide. The District RISC programs are based heavily on the
original Turnpike program, but there are some differences. For instance, while all RISC
programs require at least one rotator recovery wrecker, the Turnpike requires two 50-ton
recovery wreckers and the other Districts require only one 50-ton and one 35-ton wrecker.
The Turnpike also has, in most areas; a 45-minute response time for the first wrecker and
150-minute clearance time allowance before liquidated damages can be assessed. The
Districts have a 60-minute response time and 180-minute clearance time before liquidated
damages. Incentive payments are identical, except the District programs provide for $600
mobilization payment for extra equipment that responds but is not used. All programs
provide a $1,000 payment if extra equipment is requested and used.
An FDOT Policy on RISC in September 2008 was followed by a Memorandum of
Understanding (MOU) between FDOT and the Department of Highway Safety and Motor
Vehicles in October. FDOT District 7 (Tampa area) was the first to implement a RISC
program, with its first activation in January 2009. RISC is a part of the operations of Districts
1, 2, 4, 6, 7, Miami-Dade Expressway Authority and I-595 Express.
Open Road Recovery Team’s Kauff’s of Fort Pierce Clearing
a crash in St. Lucie County
- 26 -
2013 Annual Report
RISC Coverage Area Maps
Figure 8 - RISC
Coverage Area
- 27 -
2013 Annual Report
Figure 9
- RISC Coverage Area
- 28 -
2013 Annual Report
Figure 10 - RISC
Coverage Area
- 29 -
2013 Annual Report
Example RISC-Eligible Incidents
- 30 -

Florida`s Turnpike Enterprise

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