Consultant Guide_2_06

Transcription

Contents
Introduction
"Our Unique Culture and Values"
Starter Kit
1
Getting Started
2
The PartyLite Show
3
Show Activities
4
Overcoming Objections
5
Booking Shows
6
Sponsoring
7
Power Hour
8
PartyLite Leadership
9
Recognition and Awards Programs
10
PartyLite Products
11
Ordering Basics
12
Online Ordering/Services
13
Paper Ordering
14
Your Income & Consultant Account
15
General Information
16
Reproducible Forms
17
Glossary
18
CONSULTANT GUIDE
Your Professional Career Guide
Dear New Consultant,
Firstly, let me take this opportunity to welcome you to our happy and successful team. We are honoured
that you have decided to join PartyLite, and will do everything possible to ensure that our association will
be a long and successful one.
It is important for you to know that you are now in business for yourself but not by yourself. We are here
to help and support you! And, your achievements and the extent to which you succeed will be governed
by the amount of time and effort you are prepared to contribute – you determine how far you wish to
take your career with PartyLite, being rewarded at every level with our exciting Profit Programme.
As a support, this Consultant Guide has been designed to answer many of the basic questions which may
arise as you start your journey and to provide answers to those situations that can occur in the day to day
running of your business. Read it at your leisure and then read it again as often as you can. Pick the right
time, the right place and don’t try to absorb it all at once. You will find all the information not only helpful
but interesting too!
I am sure that you will find this Guide an invaluable tool in your business. However, if at any time you
have any queries that are not answered, simply call on your up-line Leader who is there for you, or
contact us at Head Office. We are here to share our knowledge and experience with you, to help you
strive for and reach your own personal goals.
Let me sign off by saying that there is a world of fun and experience waiting for you and we wish you
ever success.
Yours sincerely,
Jenny Messenger
Director of Sales & Marketing
Here Supporting your Success
[
Introduction – 08/06
]
[
3
]
PartyLite Pty Ltd reserves the right to alter, modify or change any matter including prices, discounts, recommended retail
price schedules and host rewards set forth in the PartyLite Consultant Guide. PartyLite will provide at least ten (10) days
notice in writing to Leaders and Consultants regarding any changes in prices, discounts, recommended retail price schedules
or shipping and handling charges.
PARTYLITE and PARTYLITE GIFTS are registered logos and trademarks of PartyLite Pty Ltd of Australia and PartyLite Gifts
Inc. based at Plymouth, Massachusetts, U.S.A. COLONIAL CANDLE OF CAPE COD, COLONIAL CANDLES,
COLONIAL OF CAPE COD, CAPE COD COLONIAL, COLONIAL HANDIPT, CLASSIC CANDLES, CORDLESS,
LYRIC, RENAISSANCE and HOLD-FIRM BASE are registered trademarks and/or logos of Colonial Candle of Cape Cod,
Inc.. PartyLite is a distributor of Colonial Candle of Cape Cod brand products and PartyLite brand products. As used in this
Guide, the term “PartyLite brand products” shall include Colonial Candle of Cape Cod brand products.
PartyLite Pty Ltd
1/198 Walters Road,
Arndell Park NSW 2148
Please direct all correspondence to:
PartyLite Pty Ltd
PO Box 6100,
Blacktown D.C. NSW 2148
Tel:
02 9678 9645
Fax: 02 9678 9077
© 2008 PartyLite Pty Ltd
No reproduction in any form of this Guide, in whole or in part, may be made without permission of PartyLite Pty Ltd.
Pricing
All numerical examples in this booklet assume sales are made at the recommended retail prices shown in PartyLite catalogues
and included GST.
Throughout this guide we refer to discounts, bonuses, gifts and similar matters. The ability of Consultants or Hostesses to
obtain these benefits is often described by reference to the value of goods sold. Consultants are free to sell goods at
whatever price they choose.
So where we describe a minimum goal by reference to, for example, $400 retail value, the Consultant may have sold those
goods at any price, but where the total of the recommended retail prices of the goods sold is $400, that is the point at which
the Consultant or Host will qualify for the bonus, discount or other benefits.
Important
We are proud that PartyLite Consultants include both men and women. However, the feminine form has been used
throughout this guide to simplify reading.
[
4
]
[
]
Content
What’s Inside
Section
"Our Unique Culture and Values"
Starter Kit
1
Getting Started
2
The PartyLite Show
3
Show Activities
4
5
Booking Show
6
Sponsoring
7
Power Hour
8
9
Recognition and Awards Programs
10
PartyLite Products
11
Ordering Basics
12
Online Ordering/Services
13
Paper Ordering
14
Your Income & Consultant Account
15
General Information
16
Reproducible Forms
17
Glossary
18
[
]
[
5
]
Our Unique
Culture and Values
Find out how PartyLite’s unique culture and values have shaped who we are and have helped us to
grow into a company that is a dynamic leader in the direct sales industry.
In this section you’ll learn:
How our Culture and Values statement shapes our beliefs.
About sharing our products and programmes through
“Decorate your home! Celebrate your life! Illuminate your spirit!”
About our unique heritage.
About our history, then and now.
Our Vision
Who we are as a company is tied to our vision and pride in the products and programmes we offer.
Consultants around the country share that vision in three simple words – Decorate, Celebrate,
Illuminate. What that means is simple.
PartyLite Consultants are people helping people…
Decorate their Homes
Through a home-shopping experience, they showcase beautiful products just as they’ll appear in
peoples’ homes - complete with candlelight. Also, unlike buying products from a store shelf,
customers select from products shown in their beautiful Show display.
Celebrate their Lives
By helping a Hostess have a great Show, they give her the opportunity to do something she enjoys,
but seldom can take the time to do - get friends and family together – have fun and celebrate.
DECORATE
your home
CELEBRATE
your life
Illuminate their Spirit
From relaxing after a particularly long and stressful day to changing the mood in a room, candlelight
illuminates both the space and the human spirit.
ILLUMINATE
your spirit
Refer to the Glossary for definitions of PartyLite terms you’ll find in this section
[
Our Unique Culture and Values – Section 1 – 08/06
]
[
1
]
Our Unique
Culture and Values
PartyLite Heritage...
A Few of PartyLite’s Milestones
PartyLite was established in the U.S in 1973 and became a proud member of the Direct Selling
1970s...
Association. Today, we are the #1 direct sales marketer of candles in the world and a leader in the
Key people join the team!
two billion dollar home fragrance and candle industry. We’ve come a long way over 30 years. And
believe it or not - it all started in a kitchen with a bayberry.
New committed and energetic people
join the team - and PartyLite continues
In 1909, Mabel Baker, the founder of Colonial Candle of Cape Cod , began making bayberry
®
to grow.
First U.S. $1 Million ANNUAL SALES 1979
candles in her kitchen. As her company grew, her candles began selling in stores miles away from
the company’s Cape Cod home. When the company found itself with excess inventory in 1973,
1980s...
they put together a small team of key people and set out to see what a bit of imagination could
Treasured traditions are born.
create - PartyLite was born!
The ’70’s was a time of experimentation and exploration for PartyLite as we experimented with
product and programme concepts and began to build the strong, supportive culture that
characterises PartyLite today. With every idea, we took time to learn from each other, to support
First incentive trip for high achievers
First annual gatherings (the forerunner
First U.S $1 Million MONTH 1989
to National Conferences)
each other and to have some fun. By the end of the decade, PartyLite reached its first important
1990s...
“Million $ Milestone.”We continued to explode with growth as additional milestones were met
PartyLite explodes with growth!
throughout the 20th century and into the 21st.
PartyLite joins the Blyth,® Inc. family in 1990.
First U.S. $1 Million DAY 1993
By the dawn of the new millennium, the little candle company from Cape Cod had become a
worldwide market leader! PartyLite, now an international company, is the largest direct seller of
1990s...
candles and accessories in the world. Our rich heritage has given us an incredible, competitive
Growth and recognition in the
early ’90s!
advantage in three important areas of the business - our products, our programmes and our people.
Our Quality Products
Our platinum-quality candles are designed and developed in one of the finest Research and
US SRVP Leigh Kirk earns $1 million in
Awarded the Direct Selling Association’s
one year as a PartyLite Leader!
esteemed Vision for Tomorrow Award
Development (R & D) labs in the industry. Our R & D labs consistently focus on the quality and
in 1999.
safety of our products.
Our Generous Programmes
2000s...
There are three outstanding programmes that give PartyLite a strong competitive advantage:
Leader in the industry and more
to come...
1. Hostess Rewards Programme - Our PartyLite Hostesses are some of the most highly
rewarded in the industry - receiving free, and/or discounted products, plus monthly specials.
PartyLite is now in 13 countries worldwide.
2. Brite Start Programme - We have a rich and outstanding incentive programme for new
Blyth, PartyLite’s parent company, is
Consultants that offers generous product and rewards during their first three months of business.
recognised in Forbes magazine as a top
3. Profit Programme - A versatile income opportunity that allows Consultants to earn as much as
they want and to advance when they want.
May 2002, PartyLite Australia opens -
performer on its Platinum List.
In 2005, PartyLite is featured in Chicken
Soup For The Soul™ magazine and receives
Our Incredible People and Culture
the magazine’s first-ever “Making A
We have built a strong culture based on our belief that every Consultant is uniquely important.
Difference” Award.
[
2
]
[
]
Our Unique
Culture and Values
PartyLite is very proud of who we are and what we stand for. Our unique culture has been proudly built by our Leaders and
Consultants during our more than 30 years of growth. PartyLite is firmly founded on a culture which believes that every
PartyLite Consultant is uniquely important. The following message sums up our beliefs . . .
Our Culture and Values
We are committed to each other’s success.
We believe in fairness, diversity,
and equal opportunities for all,
and we strive to share those
opportunities with all.
We respect and trust each other,
wanting for and not from each other.
We honour where we come from,
we enjoy what we do,
we know who we are,
and we value the differences we make.
We believe in and strive for the best
in and for each other and ourselves,
all we can be and dream to be,
as individuals and as a team
for the betterment of our homes,
our lives, our spirit and our world.
[
]
[
3
]
Our Unique
Culture and Values
PartyLite - Experience The Best!
PartyLite is a company that values its people - from the newest Consultant to the most experienced
Leader. We believe in fairness, diversity, and equal opportunities for all. Our people respect and
appreciate that what is fair for one Consultant is fair for all Consultants without exception - whether
they have been in the business one week or 30 years!
We will never take our competitive advantage for granted because there are so many people who
have yet to hear about PartyLite. We need to continually spread the word to everyone and show
them who we are and why we’re the best!
Share What Makes PartyLite The Best
Just think about what “WOWs” you about PartyLite! Like thousands of Consultants before you, you
probably started your PartyLite business for specific reasons like the flexibility PartyLite offers; or the
great extra income you can earn weekly. Maybe you joined because you absolutely love our
platinum-quality candles and accessories and want to share them. Or, because being a PartyLite
Consultant is just plain FUN!
All of these things make the PartyLite opportunity the BEST opportunity.
The key is to share them with others - especially at your Shows!
[
4
]
[
]
1
Starter Kit
Obtaining Your Starter Kit
PartyLite Consultants acquire a Starter Kit from PartyLite for demonstration purposes.
The price of the Starter Kit vary from time to time, but as at February 1, 2008, it is $550.
OBTAINING YOUR KIT
A new Consultant will usually hold a Starter Show and, instead of claiming discounts on her
Compensatable sales, put those discounts towards the price of a Starter Kit.
All Compensatable sales made at a Starter Show will count towards the monthly sales of the
Sponsoring Consultant whose name appears in the “Consultant Name” box on the Show Order
Invoice. Starter Show sales may be submitted under a new Consultant’s name or under the name
of the Sponsoring Consultant conducting the Starter Show for a new Consultant. Those sales will
apply to the monthly sales total (monthly Bonus, contest credit, etc.) of the person submitting the
Show as designed in the “Consultant Name” box.
There are three ways in which you can acquire a Starter Kit.
1. Reach Compensatable sales of $550 or more at your Starter Show and
obtain six bookings*
When a new Consultant has a Starter Show and has Compensatable sales with a retail value of at
least $550 and obtains six* dated bookings, the Consultant will receive the Starter Kit with no cash
outlay. When the Starter Show exceeds $550, the new Consultant will qualify for extra retail
Product Credit to add to her Starter Kit.
Example A:
Stater Kit value
$550
Starter Show Compensatable Sales (Retail Value)
$700
Excess
$150
The $150 excess is used as Free Product Credit and can be used to acquire additional product
(at recommended retail prices) to add to your Kit.
The Agreement signed by the Consultant must be submitted prior to or with the Starter
Show Invoice.
*Discuss the time frame for holding these six Shows with your Leader.
[
Starter Kit – Section 1 – 10/07
]
[
1
]
Starter Kit
2. Reach Compensatable sales of less than $550 at your Starter Show and obtain
six bookings
It is advisable to hold the Starter Show and another Show in the same week. When that happens
it is likely that the retail value of Compensatable sales will exceed $550. However, if these sales are
under $550 the shortfall will be deducted from the sales of subsequent shows before any discount
is allowed.
Example B:
Starter Show Compensatable Sales
$500
Balance to reach $550
$150*
Starter Kit Value
$650
Following Show Compensatable Sales
$650
Less balance owing to reach $600
$150*
Balance subject to discounts
$600
3. Full purchase and six bookings
The Starter Kit may be purchased for $330 (40% off the recommended retail value of the Starter
Kit) when accompanied by a completed Consultant Agreement Form and the new Consultant’s first
six dated Shows even though the Shows haven’t been held.
PartyLite's policy in determining a new Consultant's start date is explained further in the Glossary,
Section 18, Page 10.
Processing Starter Show
Shown is an example of a Starter Show where the Kit has been cleared at the Starter Show and
extra product is earned.
1. Top right corner – Be sure to place a mark X in the “Starter Show Yes” box.
2. Right hand side – Fill out the same as a regular Show.
3. Product Credit Calculation – On Line 3, write in “Starter Show” and the value of the Show
which is the Total Compensatable Sales. One Line 4, write in “Less Starter Kit” and the
value of the Starter Kit which is $550. Subtract Line 4 from Line 3. This amount to be
written in line “Total Product Credit Calculation.” This is the excess retail amount of product
you have earned over the Starter Show value.
4. Product Credit Selection – List the products earned over the Starter Show value.
[
2
]
[
]
1
1
Starter Kit
Starter Kits
Starter Kit value $550
The Compensatable sales from the Starter Show goes towards paying for the Starter Kit.
A. If the Starter Show is more that $550 in Compensatable sales the balance after deducting
$550 is Free Product Credit.
e.g. Starter Show Compensatable Sales is
$1000
Less: The cost of the Starter Kit
$550
Free Product Credit
$450 no profits paid
Please note that profits are not paid on a Starter Show irrespective of the value of the Show.
B. If the Starter Show is less than $550 in Compensatable Sales the balance will come off any
future Shows that are held and profits will be paid only after the Starter Kit is paid off
e.g. Cost of Starter Kit is
$550
Starter Show Compensatable sales is
$250 (no profits paid)
Balance owing on cost of Starter Kit
$300
1st Show from 6 party Bookings Compensatable Sales $600 (profits paid after deducting
Kit balance)
Starter Kit is now paid off and profits at 22% will be paid on the balance $300. However the
Product Credit will be calculated on the value of the full Show which was $600 at 20%.
[
]
[
3
]
PartyLite Pty Ltd
ABN. 39 095 553 227
PO Box 6100 Blacktown D.C. NSW 2148
91042245
SHOW ORDER FORM
WHITE - OFFICE YELLOW - CONSULTANT BLUE - HOSTESS
Please complete all sections and in BLOCK CAPITALS
Starter Show
(Tick if Yes)
Ordering Consultant Name
ID No.
Telephone No (Day)
Leader Surname
Split Consultant’s Name
Split Consultant’s ID No.
Show Date
No. of Buying Guests
No. of Bookings
Hostess Name
Hostess Address
State
Postcode
Phone No.
Deliver to (If different from above)
Address
State
Postcode
Phone No.
Total Compensatable Sales
A
Product Credit Available - (15% if Compensatable Sales total between $150 and $399.99; 20% if Compensatable Sales total $400 or above)
Other Product Credit - (e.g. Gift Certificates etc.)
Total Product Credit Available
B
Product Credit Selection
Item No.
Description
Quantity
Product Credit Balance (owing by Hostess on Product Credit - if less than 0, put 0)
Price
Total
Total Product Credit Selection
C
Product Credit Balance (C-B)
D
Hostess Specials
Item No.
Description
Quantity
Price
Total
Total Hostess Specials
E
30% Discounted Items
Item No.
Description
Quantity
Price
Total
Sub Total
Less 30% Discount
Total 30% Discounted Items
New Show Bookings
F
Order Summary
Name
Date
Phone No
Total Compensatable Sales
A
Product Credit Balance
D
Hostess Specials
E
30% Discounted Items
F
Total Amount Due
Payment Summary
The Hostess should complete a Guest Order Form for any additional product.
Direct Debit
Attach Summary Order Form, Guest Order Forms and Payment Documentation.
Electronic Transfer *
For full instructions on completing this form refer to your Consultant Guide.
Cheque / Money Order
* Orders will not be processed until funds appear in PartyLite’s bank account.
Credit Card (s)
Total (Must equal Total Amount Due)
01/06 9061- 0003
[
4
]
[
]
1
Starter Kit
Processing Starter Show
Shown is an example of a Starter Show where the Starter Kit clearance has not been realised.
1. Top right corner – Be sure to place a mark X in the Starter Show box.
2. Right hand side – Fill out the same as a regular Show.
3. Product Credit Calculation – On line 3, write “Starter Kit Clearance” and the value of the
Starter Kit which is $550. On line 4, write “Starter Show Sales” and the value of the Show
which is the total Compensatable Sales. Line 4 minus 3 becomes the balance to clear on
the Kit.
Your next Shows will have full Product Credit offered to the Hostess. However, profits will only be
paid to you on the difference between the Total Compensatable
Sales of the Show and the balance owed on the Starter Kit.
[
]
[
5
]
2
Getting started
Find out how your dreams and goals shape your future and your success.
n
n
n
A simple success formula.
About discovering your PartyLite dreams.
How to set your goals and plan your future.
The Success Cycle
What does it take to have a successful business? In PartyLite, there is a very simple formula that
works whether you are a brand new Consultant or a seasoned Leader. The best part - this “Success
Cycle” continues throughout your entire PartyLite career. Use this as a guide to help make your
dreams come true!
Your PartyLite
Success Cycle begins
with your DREAMS.
produce RESULTS...
that can make your
dreams come true.
Success
Cycle
GOALS
Your actions will
RESULTS
DREAMS
Your dreams help
you set your GOALS.
ACTION
Your goals will be
reached by taking
ACTION.
[
Getting Started – Section 2 – 08/06
]
[
1
]
2
Getting Started
Dreaming is the very first step
in the PartyLite “Success Cycle”
Why did you join PartyLite? Was your dream to n
n
n
Add an additional $500 to your family’s monthly budget?
Save money for a child’s education?
Match the earnings from a job you want to leave?
ACTION
The number one reason you joined PartyLite is your “Why.” Your “Why” is what you hope your
PartyLite business will give you, and it’s vital to your PartyLite success - it’s the beginning of your
PartyLite dreams. It’s what motivates you to get off to a great start and gets you back on track if you
become sidetracked!
Write or illustrate your “Why” on the next page
Dream Big
With your PartyLite business, you can dream big because big dreams are possible! So give yourself
permission to dream big as you follow the next step.
Think of the dream you would love to have, if you had the power to make it happen - because you
do! Have you ever -
n
n
n
Wished you could buy a new home?
Wanted to have more time with your family, like being able to stay at home with your children?
Dreamed of taking your husband on a holiday for two?
Expand your dreams by thinking of all the things you’d love to have, to do, to be or to give.
Add those dreams to your “Discover Your Dreams” list on the next page.
Your PartyLite dreams act
as a compass, giving you direction
and a reason to take action.
[
GOALS
RESULTS
DREAMS
2
]
[
]
2
Getting started
Discover Your Dreams
PartyLite isn’t just about candles - it’s about giving yourself the power to achieve your dreams.
My PartyLite “Why” is...
Other Dreams. . .
To help your dreams become a reality, stay focused on them. Keep a copy of your “dream list” where you can see it daily. Share your dreams with your
family and others - many of your dreams will be theirs, too.
What I’d like to HAVE
What I’d like to BE
What I’d like to DO
What I’d like to GIVE
[
]
[
3
]
2
Getting Started
Set Your Goals & Your Income
DREAMS
As you think about setting your Show goals, take time to compare the incomes that Consultants can
ACTION
achieve by doing 1, 2 or 3 Shows a week as shown in the chart below. It can help you decide how
many Shows you want to hold to make the income you desire.
Shows Per Week
1 Show
2 Shows
Monthly Sales
$2,000 Sales
Monthly
Monthly Profit
Consultant Profit
as Unit Leader**
$440 Profit / 22%
$560 Profit / 28%
(Total of 4 Shows at a $500
(22% + 6% Profit Plus
Show Sales average)
on Personal Sales)
$4,000 Sales
$1,120 Profit / 28%
(22% + 6% Bonus*)
Show Sales average)
$1,320 Profit / 33%
(22% + 5% Bonus* + 6%
Profit Plus on Personal Sales*)
$6,000 Sales
3 Shows
$1,680 Profit / 28%
Show Sales average)
(22% + 6% Bonus*)
(Double Bonus Recognition)
*
$1,980 Profit / 33%
(22% + 5% Bonus* + 6%
Profit Plus on Personal Sales*)
Sales levels for Bonus ($2,800) are subject to change.
** As a Leader, you’ll earn a 5% Bonus on your personal sales over $2,800 + 6% Profit Plus on the sales
of your team - including your personal sales. So your personal sales can earn you up to 33% (22% + 5%
+ 6%) ! The profit shown reflects that of a Unit Leader’s personal business; this does not reflect the income
for Profit Plus of those Consultants in the Leader’s Central Unit.
[
4
]
[
]
GOALS
RESULTS
The second step in your PartyLite “Success Cycle” is to set your
goals. Your monthly goals create a business plan for growing your
business and your income, so you can reach your dream.
2
Getting started
How to Set Monthly Goals
Since your income is totally up to you, determine your goals based on what you need and want
from your PartyLite business to reach your dreams. Successful Consultants set goals each month by
answering these simple questions and making a plan:
1.
How much income do I want to make?
2.
What is my current Show sales average?
3.
Based on my Show sales average, how many Shows
do I need to hold for this amount of income?
4.
How many new bookings do I need to keep
my business growing?
5.
How many people do I plan to sponsor?
To help you answer these questions and set your goals, use the
Consultant Goal Worksheet. It’s easy to use - just follow the steps and
fill in the blanks. The one shown here is filled out as an example. You
will find a master copy of this form in Section 17.
[
]
[
5
]
2
Getting Started
Actions = Results!
never be realised. So the next step in the PartyLite “Success Cycle” is taking actions that lead to results.
GOALS
You can have huge dreams and make great plans, but, without actions, your dreams and goals will
RESULTS
DREAMS
For a growing business, use these Business Action Steps every week:
ACTION
Business Action Steps
1.
Make four customer contacts daily.
2.
Hold two or more Shows weekly.
3.
Sponsor one or more new Consultants monthly.
4.
Stay in touch with your Leader and attend all
PartyLite meetings
The Success Cycle . . . Comes Full Circle
1. Dreams -
Commit to your “Why” and develop your Dream List.
2. Goals -
Set your monthly goals to reach your dreams.
3. Actions -
Take action by holding Shows, sponsoring, and following up.
4. Results -
Enjoy the results of a growing business and a great income and
fulfilling your dreams.
GOALS
RESULTS
DREAMS
Success
Cycle
Dreams do come true
with PartyLite!
ACTION
[
6
]
[
]
3
The PartyLite Show
At a PartyLite Show, Guests:
Have fun.
Fall in love with our products.
Purchase their favourites.
Book a Show to receive extra benefits
Get excited about our incredible business opportunity!
Hostess Coaching.
Before the Show Activities.
The seven steps of a PartyLite Show.
The purpose of each activity before, during and after the Show.
Tips, ideas and word choices to help you hold successful Shows.
An “Optional Show” format using a set of “Show Cards.”
It All Starts with a Show...
…in a Hostess’s home with her invited Guests. The lights are low, the candles are lit. The
atmosphere is friendly and fun. People are relaxed, ready to enjoy a great evening together. Some
may decide to enjoy the same Hostess experience and book a Show. Some may even be looking
at you and thinking, “This looks like fun… maybe I could do what she just did!”
NOTE: This section also includes a removable “Quick Show Guide” you can use at your Shows.
[
The Show Before, During, After - Section 3 - 08/06
]
[
1
]
The PartyLite Show
3
Hostess Coaching Review
Everything you do at your Shows helps to make it a wonderful experience for your Hostess and Guests
and a fun, rewarding and profitable experience for you. Yet, the success of your Show starts long before
the Guests arrive. The very first step for a successful Show is effective Hostess Coaching.
A simple way to remember the steps of Hostess Coaching is with the 4 “Os”:
Over-Invite
Outside Orders in Advance
Outside Bookings in Advance
Opportunity
Continue using the 4 “Os” with the “Hostess Coaching Guide” Form found in Section 17, Reproducible
Forms, along with these additional tips to make your Hostess Coaching even more effective!
Hostess Coaching Tips
Remind a Hostess to personally call her Guests and ask them to bring a friend
Personal Invitation
- or two or three.
A personal invitation always increases attendance, and if every Guest brings one friend, that
doubles the number of people at the Show.
Take time to help your Hostess build the Guest List.
Guest List
You can make suggestions while she writes names. Encourage her to mix the crowd neighbours, co-workers, family and friends. Thinking of lots of people gives her confidence - and
her list gets done quickly.
Talk about a “$100 plus more” shopping spree, and Hostess specials
It’s easy to have at least a $500 plus Show when she concentrates on:
$500 Show
12-15 in attendance
An outside booking
$100 or more in outside orders
Ask your Hostess to call and remind Guests.
Last Minute Reminders
By calling the day before the Show, people are reminded and can be encouraged to bring
a friend. (Another boost for increasing attendance!)
Refreshments
[
2
]
[
Ask Hostesses to keep refreshments simple.
When having a Show looks very easy, you can book more Shows!
]
3
The PartyLite Show
Getting Prepared
Look Your Best!
As a PartyLite Consultant, you are an entrepreneur who owns and operates your own business, so
look like the business professional that you are. Business casual clothing is perfect for all Shows and
PartyLite meetings.
Feel Your Best!
Smile! When a Hostess hears a smile in your voice, she will feel good and excited about her Show.
So, whether you’re on the phone or arriving at a Show, relax, smile and have fun! The best part you’ll enjoy your business more - and the fun you personally have will help everyone at the Show
have fun. Plus, everything you want from your Show will happen more easily: bookings, sponsoring,
happy Hostesses, happy Guests and great sales.
Do Your Best!
To help you have the best success at your Shows, use the Show Outline on the following pages.
You will also get great on-the-job training by attending Show observations, staying in close contact
with your Leader and attending all training opportunities available to you.
Your Show List
Before The Show
Be sure to take the following items with
This section outlines all of the things you’ll do once you arrive at your Hostess’s home and before
you to Shows as part of your Starter Kit.
you begin the Show. Go to pages 17-18 in this section to find your PartyLite Show Guide. It will be
helpful to reference as you continue through this section.
Guest Materials:
Check the Product Stock Status before every Show.
Don’t disappoint your Hostess or Guests! Check the Stock Status on the PartyLite website or
call your upline to get current product availability before each Show.
Have time to talk with the Hostess about bookings and outside orders. Learn more about the
people coming (discuss booking prospects). Set up before Guests arrive.
Set up an attractive display of approximately 10 accessories plus
wax products.
Organise all Guest materials. Prepare display items. Make sure
products are clean and sparkling. Store boxes and totes out of sight.
Guest Order Forms
Door Prize Slips
Discover PartyLite brochures
Hostess Specials flyer
Prepared Hostess Packet
Live by Candlelight leaflet
Pens
Other Supplies:
Unpack your Kit and supplies.
Arrive at least 30 minutes early.
Catalogues
Showcase the products.
Light several candles to create a relaxed, fun atmosphere.
[
Your calendar/diary
Calculator
Tablecloth/fabrics
Gas Lighter
Door Prize gift
Products
Money pouch/change
Supplies for any Show activities
Name tags (optional)
The Show Before, During, After – Section 3 – 08/06
]
[
3
]
The PartyLite Show
Pre-Show Activities
Word Choice
Talk again to your Hostess about sponsoring.
Ask her to watch what you do to see how easy it is to do a Show.
If the Hostess is yet to make her decision, remind her that this Show can be her “Starter Show.”
Greet Guests as they arrive.
“This Show can be your Starter
Show, Julie. Watch how easy it is to
do and think, ‘Could I do that?
Would this be fun for me?’ Then
we’ll talk more before I leave.”
Greet Guests:
Welcome Guests and make them feel comfortable.
Learn if Guests are familiar with PartyLite.
Listen for information to identify Guests you’ll want to talk with about booking a Show or joining
the business.
Listen for people who say things like:
-
“Hi, I’m____________, It’s nice to
meet you. Thanks so much for
coming tonight.”
-
“Sorry I’m late. I had to come straight from work.”
-
(works long hours; may want a career change)
-
“I wish I could afford everything!”
-
(may book a Show to get free product)
-
“Alice and I used to work together. She was able to quit - I’m still there!”
-
(unhappy with current job)
-
“My husband has the kids. It’s so nice to get out!”
(may enjoy a welcome break to do something fun and profitable in the evenings)
Brite Idea
Start on Time
Starting on time is a courtesy to the Hostess and those who arrive on
time. Let your Hostess know that her friends can easily join in whenever
they arrive.
[
3
4
]
[
]
“Have you ever been to a
PartyLite Show before?”
“How do you know our
Hostess?”
“Are you familiar with
PartyLite?”
“What’s your favourite product
(or fragrance)?”
3
The PartyLite Show
During The Show
Everything you do during your Show falls into one of seven “Show Steps.”
If you’ve observed a Show, it may have been done in a different order. This Show order is simply
a suggested order to help new Consultants. As you gain experience, you’ll develop an order that
works best for you.
Use the Quick Show Guide on pages 17-18 as a reference at your Shows.
PartyLite Show Steps
Step 1 - Open the Show
Step 2 - Cover candle quality & care
Step 3 - Present the Hostess programme
Step 4 - Demonstrate products
Step 5 - Present the business opportunity
Step 6 - Close the Show
Step 7 - After the Show activities
[
]
[
5
]
3
The PartyLite Show
Step 1 - Open the Show
Introductions and Name Tags
Thank Hostess.
Hello!
Introduce yourself.
Show your appreciation to the Hostess for having a Show.
Guest’s Name Here
Make the Hostess feel special.
Motivate Guests to want to book.
Welcome Guests/Make Introductions.
Show appreciation to Guests for coming. Learn people’s names. Ask who’s at their first PartyLite Show.
Use Optional Activity/Game.
Name tags (optional) help you easily
Introduce and involve Guests in an “ice-breaker” activity.
learn the names of Guests in
Open with your own “Personal Commercial.”
A “Personal Commercial” is your business story, a great way to introduce yourself at the start of your
attendance at your Show. They’re also
a great way for Guests to become
better acquainted with each other.
Show and give a sponsoring and/or booking seed. See Section 6, page 6 and Section 7, page 9 for
more information.
Other ideas for getting acquainted are:
Ask people to share how they
know the Hostess, or use a fun
Brite Idea
“Know
Guest Materials
the
Hostess”
game.
(See Section 4, page 7.)
Consider limiting the materials you give Guests at the very beginning of
the Show. This will make it easier to keep their attention!
Word Choice
Share how PartyLite is all about people helping people...
“Are you ready to enjoy yourself?
Tonight is all about having fun and
relaxing!”
“I’m delighted to share the latest
decorating ideas for your home
using the finest candles and
accessories on the market.”
Decorate their homes
Celebrate their lives
“I’ll show you how easy it is to
celebrate with friends and earn free
products.”
Illuminate their spirit
“I’ll demonstrate how candlelight
can truly illuminate your spirit. And
I’ll share an income opportunity that
could change your life.”
[
6
]
[
]
3
The PartyLite Show
Word Choice
Step 2 - Cover Candle Quality & Care
Review Benefits of PartyLite Candles.
“When you’ve burned our candles once, I
know you’ll be calling me soon to reorder!”
Involve Guests in sharing what they love about our candles.
Fill in with any benefits not given.
“What do you like best about PartyLite
candles?”
Share things like:
Wax consumes itself - candles are clean burning and a great value.
Clean burning.
Cotton wicks.
Fragrance and colour throughout.
Review Basic Candle Types.
Basic Candle Types
Acquaint Guests with the most common candle forms and burn times. See Product, Section 11.
Review Candle Care and Safety.
1. Snip -
Trim wicks to 0.5cm for better burn. (Except tealights and 3-wicks).
2. Snuff -
Using a snuffer prevents wax from spraying and keeps wicks centred for even burning.
3. Hug -
Burn 3-wicks and pillars one hour for each 2.5cm of diameter. Then “hug”, pressing
Tealight - 4 to 6 hours burn time
soft outer edges in to keep a flat top.
Safety: Refer Guests to their Live by Candlelight leaflet.
Discuss Fragrances.
Votive - 8 to 10 hours burn time
Share the fragrances in the Live by Candlelight leaflet.
Involve Guests: Ask them to share which fragrance category is their favourite in the
Live by Candlelight leaflet.
Explain that the Fragrance Samplers of all the latest fragrances will be passed around
during ordering time.
Pillar - 60 to 120 hours burn time,
depending on size
Brite Idea
This handy little guide can also advertise your business. Be sure to add
your contact information on the label section before giving it to Guests.
For more detailed information on candles and candle care and safety
tips, see Product, Section 11 of this Guide.
[
3-Wick Brick - 35-40 hours burn time
]
[
7
]
The PartyLite Show
Step 3 - Present the Hostess Programme
3
Word Choice
Give Booking Seed.
Create a desire for Guests to book.
Create interest in the Hostess Programme.
Let Guests know what most Hostesses get free.
Involve your Hostess in sharing the items on her Wish List.
Explain the Hostess Benefits.
“Most of my Hostesses get $100 or
more in free products from their
Shows.”
or
Get Guests excited about hosting a Show to receive Hostess benefits:
1. Free Shopping Spree - 20% of sales with a $400 Show.
(New Hostess): “Which is the first
product you’re going to get free in
your shopping spree?”
2. Hostess Specials - Products offered at super prices just for qualifying Hostesses.
or
3. 30% Discounted Items - One for every $400 sales increment.
4. Plus a Bonus Hostess Voucher to add to her shopping spree
Product Credits are calculated on the basis of the retail value of your compensatable sales. When
your Hostess holds a Show which produces at least $150, you can offer her a Product Credit of
15% towards the recommended retail price of any product. For Shows of $400 or more the
Product Credit increases to 20%.
Demonstrate one of the Hostess Specials
You may want to bring the current Hostess Specials flyer in
an acrylic frame or plastic sheet protector.
Pass the flyer to Guests while you describe the specials.
Interest Guests in booking to get this product and
others at special discounts.
[
8
]
[
]
(Repeat Hostess): “Susan, please
share with everyone how much
free product you received from
your Show.”
3
The PartyLite Show
Demonstrate a Booking Voucher
Let Guests know that by booking a Show, from this Show they will receive a Bonus Hostess
Word Choice
Voucher which will be the start of their own shopping spree.
“I hope you have fun tonight and decide to
become a Hostess because you will receive
right now, your very own Bonus Hostess
Voucher to spend at your Show.”
Booking Seeds – Increase your Booking and Show Average!
Here are three easy ways to dramatically increase your bookings and sales during your Show:
1. Demonstrate Groupings:
When you demonstrate how well a group of products work together to create a
stunning look, people will often buy the entire grouping, or book to get it for “free.”
2. Show Multiple Uses:
The more uses customers see for a versatile product, the more valuable it becomes.
That means more bookings, sales and profit for you.
3. Demonstrate $80+ Products:
Carry higher-priced products and spend time demonstrating these. If a Guest asks to
see a lower priced item demonstrated, be sure to demonstrate it with something
else so the “total look” adds up to $80+.Why? People will often book a Show for
higher-priced products.
“As I go through my demonstration
tonight, jot down your favourite products
on your Wish List. Don’t worry about the
exact names - or prices. I can show you
how to get all your favourites for little or
no cost.”
Hand out Door Prize Slip.
Ask Guests to fill out the Wish List on the back
of the Door Prize Slip as you show products.
[
]
[
9
]
The PartyLite Show
Step 4 - Demonstrate Product / Share Tips
3
Word Choice
Demonstrate products by introducing these three basic decorating tips. (Show groupings of three
or more products when possible.)
Decorating Tip 1: When decorating, think odd numbers.
Demonstrate a grouping of three products, and teach Guests that placing products in odd
numbers creates balance, interest and unity. (Example: Iced Crystal Trio)
Involve a Guest in selecting products to be demonstrated.
Remind Guests to note products they like on their Wish List on the back of their Door Prize Slip.
Decorating Tip 2: Show it off
Products go from ordinary to extraordinary when elevated.
“Where would you put this in your
home?”
Demonstrate how easy it is to show off the product the Guest selected by placing it on a mirrored
coaster. Also demonstrate how to elevate a candle to give it added height - and show it off.
Involve Guests in selecting products to be demonstrated.
Give Booking Seed.
“What products do you see that
illustrate this decorating tip?”
Remind Guests that Hostesses can get great savings on special products.
“What product on the table caught
your eye?”
“Carla has such great taste. This
beautiful lamp she loves just
happens to be this month’s Hostess
Special at a great price!”
Decorating Tip 3: Create Multiple Points of Light.
Point out how several products with multiple flames create multiple points of light for a dramatic effect.
Involve Guests in selecting products to be demonstrated. Remind Guests to note products they
like on their Wish List.
Give Sponsoring Seed.
[
Let Guests know Consultants can earn all the products they want for free.
10
]
[
]
“As a PartyLite Consultant, I can
earn all these products free so
decorating my home is fun and
easy!”
3
The PartyLite Show
Word Choice
Step 5 - Present the Business Opportunity
Give Guests a Discover PartyLite brochure.
“I learned about PartyLite just like you as a
Guest at a Show. It has made a big
difference in my life, so at every Show, I
share a little bit about the PartyLite
Opportunity, just in case one of you may
be interested.”
Give Guests information about our PartyLite business Opportunity.
Cost -
No cash investment.
Income - Could make about $110 each time you hold a $500 Show.
Time -
Flexible and fun. (Two Shows a week at 3-3.5 hours per Show)
Raise -
Give yourself a raise anytime by holding more Shows or going for Leadership.
Brite Idea
Show Activities
Refer to Section 4 to select from a variety
of activities you can use throughout your
Show, including a treasure hunt using
Discover PartyLite.
[
] [
11
]
The PartyLite Show
Step 6 - Close the Show
3
Word Choice
Pass out Catalogues and Order Forms
Ask everyone to turn over their Wish Lists to the front of the Door Prize Slip.
“Please fill out everything down
Door Prize Slip
The Door Prize Slip is a valuable tool both during and as a follow-up after the Show. Be sure
through the Hostess line and then
Guests fill in their personal information and answer questions 1-5.
stop. We’ll fill out the last five
Walk through the five questions on the Door Prize Slip with the entire group. Ask a Guest to
questions together.”
volunteer to read each question aloud. Discuss each question - see the Word Choices opposite
as examples. Explain there will be a drawing using the slips.
Explain delivery, payment and order details.
Give Guests necessary details on:
- Approximate date of delivery to Hostess.
- Accepted payment methods.
Explain how you’ll help them with Orders.
Note item(s) currently unavailable.
Invite Guests to shop.
Let Guests look closely at products and catalogues as they place Orders.
Make fragrance selections from the Fragrance Sampler.
Let Guests know you’ll be around to answer questions and pick up Door Prize Slips.
Conduct Door Prize Drawing.
Collect all the Door Prize Slips to use for future Customer contact. Talk with anyone
who shows interest in booking or becoming a Consultant. (please refer to Section 16, page 5:
Respecting Privacy)
Have the Hostess pick one slip.
Award the prize (votive or tealight).
Brite Idea
Closing out the show
To give the best customer service, it is recommended each PartyLite Show be received at the
Head Office within 5 days of the Show date and you can process it online (see section 13).
So, whenever possible, it’s always best to close out the Show with your Hostess the night
of her Show.
When you encourage her to get her outside Orders and bookings in advance, she will usually
be prepared to close.
If you can’t close the night of the Show for some reason, you’ll want to talk with your Leader
about what to do.
[
12
]
[
]
3
The PartyLite Show
Step 6 - Close the Show (continued)
Door Prize Slip Questions
1. I would enjoy being a Preferred Customer…
Helps you follow-up with Guests.
Word Choice
“If you want me to keep you informed when we have new
specials or catalogues, write ‘yes’ after #1.”
2. My favourite item or grouping is…
Helps you to learn what products Guests might book a Show for,
either to get for free with product credit or at a discounted price.
Great reason to contact them in the future. For example: when a
“If you could go home and decorate with three things you’ve
seen tonight, what would they be? Write these down! Use
your Wish List to help you remember.”
favourite item becomes a Hostess Special, call to tell them about it.
“If you had fun tonight, I hope you’ll have a Show.”
3. I would like to have a PartyLite Show.
Determine their degree of interest in booking.
“Add up the prices of your three favourite products. They
can all be yours free or for a discounted price as a Hostess.”
“I’d love to help you get them! Just write down ‘yes’
or ‘maybe.’ ”
“I prefer to build my business through referrals.”
4. I would like to receive a special gift for each
person…
Make Guests comfortable and willing to give you referrals.
5. I would like more information about earning
additional income…
Determine their degree of interest in becoming a Consultant.
Find out who you should follow-up with first.
“Who do you know who would love free candles, or could use
more income? Put their names on your slip.”
“I’ll ask you to call them first and make sure it’s OK for me
to call.”
“As a Consultant, I’ve earned all the products you see here for
free. More importantly, I can earn as much income as I want
or need each week on my own time schedule. If that sounds
good, put ‘yes’ or ‘maybe’ on this line.”
[
] [
13
]
The PartyLite Show
Step 6 - Close the Show (continued)
3
Word Choice
Close by helping Guests with Orders.
Help Guests complete and calculate their Orders.
Suggest add-on sales.
Invite each Guest to book.
Personally invite each Guest to book a Show by using the booking word choices found in
Section 6, page 5.
Get multiple bookings from your Show!
“If I could help you get many of
the products on your Wish List for
free, would you consider having a
few friends over and hosting a
PartyLite Show?”
Invite each Guest to consider PartyLite’s business opportunity.
Personally approach Guests about the PartyLite Opportunity by using the sponsoring word
choices found in Section 7, page 7.
Ask Guests’ permission to do a follow-up call after they’ve read the Discover PartyLite brochure.
“I’d love to take a few minutes after
the Show, or on the phone
tomorrow, to talk about how you
could earn cash and candles - with
NO investment. Which would work
best for you?”
Brite Idea
Getting Add-On Sales
When helping Guests with their orders, you have the perfect opportunity to suggest items
people might like to add to their orders.
Suggest things like:
An extra dozen of tealights or votives to have on hand.
A “just in case” gift to have on hand for a friend - like a candle snuffer.
Candles for candleholders they bought or have at home.
These suggestions provide great customer service and will also help build your Hostess’s
Show totals - as well as your Sales and Profit.
[
14
]
[
]
3
The PartyLite Show
Word Choice
Step 7 - After the Show Activities
If the Show is not a pre-booked Starter Show
Close with the Hostess.
“Wow, what a great Show you had! Your
friends love the product and are willing to
book Shows.”
Total the Show sales.
Select her rewards.
Give her copies of all Orders.
“Now would be a good time for you to
seriously consider your options, so let’s chat
about how PartyLite might fit into your
life.”
(Each Guest should also get a receipt of their individual Order.)
Talk with the Booking Guests about turning their Shows into
Starter Shows.
“What appeals to you most about what
I do?”
Help them see the benefits they can enjoy by doing this.
“What, if anything, would prevent you
from giving this a try?”
(Answer concerns if any.)
“Let’s go together to a PartyLite meeting
this week so you can learn more. OK?”
Invite the Hostess / Booking Guests to a PartyLite event with you.
Give them the “big picture” - especially if they are hesitant or unsure.
Get support from your Leader to help you sponsor them.
[
] [
15
]
The PartyLite Show
At Home Activities
Follow up with your Hostess.
Thank her for a great Show, and let her know when the Show Order was placed.
Give her the date she can expect the Order to arrive.
(normally dispatched within 7 days from the date received at PartyLite.)
Follow up with your new bookings.
Keep each Hostess on track and excited by using a “Hostess Follow-Up Checklist,” found in the
Reproducible Forms section.
Check the Door Prize Slips for anyone who did not book but said “yes” or “maybe ”to a Show.
Follow up with Guests about Discover PartyLite.
Talk more with those who took home a Discover PartyLite brochure to read.
Ask: “Have you ever thought about doing what I’m doing?”
Follow up with Guests to offer Customer Service.
Call Guests after Orders arrive to see if:
-
Order was correct.
-
They love their new products.
-
They know how to contact you to re-order.
-
They’d like to book a Show.
-
They’ve ever thought about doing what you do.
Follow up with referrals.
Offer the opportunity to find out more about PartyLite and/or to book a Show.
NOTE:
To learn more about making follow-up phone contacts, and for help with what to say on any
of these calls, look for the “Phone Call Guides” in Section 8: Power Hour, pages 5-13.
[
16
]
[
]
3
PartyLite Show Guide
When you first begin, take this outline with you to Shows - it makes a handy “Quick Show Guide” to lead you through each step.
Step 1 Open The Show
Step 2 Cover Candle
Quality & Care
Step 3 Present
The Hostess
Programme
Step 4 Demonstrate
Products/
Share Tips
Thank Hostess.
Welcome/Introductions.
Introduce yourself. (Use Personal Commercial)
Introduce PartyLite.
Review benefits of PartyLite® candles.
Explain basic candle types (show samples).
Review candle care and safety.
Discuss fragrances.
Give booking seed.
Create interest by explaining the four Hostess benefits.
Involve the Hostess.
Demonstrate or share Hostess Specials flyer.
Demonstrate the Booking Voucher.
Hand out Door Prize Slips.
Demonstrate products using 3 basic decorating tips:
#1 - When decorating, think odd numbers.
#2 - Show It Off! Give booking seed.
#3 - Create Multiple Points of Light! Give sponsoring seed.
PartyLite Show Guide continued
Step 5 Present The
Business
Opportunity
Step 6 Close The Show
(Sponsoring activity - optional)
Step 7 After The Show
Activities &
Follow-Up
Cover Discover PartyLite brochure.
Distribute all Guest Literature (Catalogues, Order forms etc.).
Cover Door Prize Slip questions 1-5.
Explain delivery, payment and order details.
Invite Guests to shop.
Collect Door Prize Slips
Conduct Door Prize drawing.
Close by helping Guests with Orders
Invite each Guest to book a Show.
Talk with each Guest about the PartyLite Opportunity.
Close with the Hostess.
Share the benefits of a Starter Show with Booking Guests
(and the Hostess, if still undecided)
Follow-up with 2+2 calls to:
-
Hostess
-
New bookings
-
Guests re PartyLite Opportunity
-
Guests re customer service
-
Referrals.
3
The PartyLite Show
Interactive Show Using Show Cards
PartyLite’s Show Cards are a fun, easy way to do an interactive Show - and the cards act as cues for
you to stay on track. You can arrange the cards in any order you wish.
Benefits of Show Cards:
They help make your demonstration fun and interactive for the Guests.
Guests see how easy it is to do PartyLite Shows - the perfect sponsoring seed!
(If Guests have a great time, they’ll think about having a Show!)
Cards are like “cues” that help you keep on track, making sure you cover the important
highlights of the Show.
Supplies needed:
A set of Show Cards (included in your Starter Kit).
Removable labels to number the cards.
Pre-Show Directions:
Number the cards in the order you want to cover each card. Turn the page for tips on a
suggested order.
Distribute cards to Guests before the demonstration.
(You may wish to ask for volunteers in case you have more Guests than cards.)
When needed, give some Guests more than one card. (You do not have to use all of the cards.)
Do the Before Show Activities on pages 3 - 4 before using the Show Cards. Then follow-up
with the After Show Activities on pages 15 - 16.
Show Card Directions:
Try this format for introducing each card:
“Who has Show Card #___________________?”
“What do you think this means (as it applies to PartyLite)?”
“Please read what’s on the back.” (When applicable.)
After each card, ask Guests to share their favourite product and how they would use it in their home.
Use the following suggested responses to demonstrate products and involve Guests.
[
] [
19
]
The PartyLite Show
Notes
[
20
]
[
]
3
Interactive Show using Show Cards
1. Open the Show
“PartyLite is a company that:
- Can help you decorate your home with our beautiful candles
and accessories.
- Helps you celebrate with family and friends.
- Illuminates your spirit with soothing candlelight.”
2. Cover Candle
Quality and Care
Share your Personal Commercial.
“It’s my job to teach you how to get the best value from your candles.”
Trim wicks to 0.5cm for better burn.
(Except tealights & 3-Wicks which need no trimming).
Snuff - A snuffer prevents wax from spraying and keeps wicks centred.
Hug - Burn 3-Wicks and pillars 1 hour for each 2.5cm of diameter.
Then “hug,” pressing soft outer edges in to keep a flat top.
Snip -
3. Share the WOWs that
make PartyLite special
Introduce this card by sharing what “wows” you about PartyLite
by saying
“What ‘wows’ me about PartyLite is_______________!”
Involve Guests: Give the card to an outgoing Guest. Ask her to hold
up the card whenever she hears someone say something that makes her
think “WOW.” When she does, ask everyone to shout out “WOW!”
4. Present the
Hostess Programme
“I love to brag about our incredible Hostess Programme, where the
average Hostess gets $100 in free product.”
If possible, ask a past Hostess to share how much product she
received.
- OR Use the “Stack the Hostess” activity. (See Section 4, page 9.)
[
] [
21
]
Interactive Shows using Show Cards continued
“Candles placed in odd numbers look best at different heights
to create multiple levels or at the same height to create balance.”
Tip #1: Teach them to decorate by thinking in terms of odd
numbers to create interest and unity.
5. Demonstrate products
after each card that
illustrate a decorating tip.
“Products go from ordinary to extraordinary when you raise
them and give them added height.”
Tip #2: It’s good to elevate products to show them off. Even
a stack of books will work.
“Multiple candle flames create multiple points of light for a
dramatic effect.”
Tip #3: Using a product with multiple candles, light one at a time
to show how the effect changes.
6. Booking shows
Have a Guest show everyone the ‘Do It Now’ card.
7. Present the Opportunity
Hand each Guest a Booking Voucher
Explain the Programme
At the end of the demonstration ask each Guest if they want
to ‘hand back’ their Voucher or would they like to Host their
own Show.
“This describes what I do as a PartyLite Consultant.”
“You can expect to earn around $100 a night for about three
hours work. It’s easy and fun.”
This is a good time to cover the Discover PartyLite brochure
with Guests.
For fun, you may like to include a sponsoring activity.
(See activities in Section 4)
8. Close the Show by
inviting Guests to book
and consider the
PartyLite Opportunity.
“Thanks for keeping me on track. It’s time to wrap up the
Show and shop. Speaking of ‘wrapping’ - keep in mind that
candles make great gifts for an upcoming occasion or to have
on hand for later.”
Share a few gift ideas.
Wrap up the Show with the Door Prize Slip, shopping and Orders.
Follow-up with each Guest individually.
[
22
]
[
]
4
Show Activities
This section contains a variety of games and activities used by many Consultants at their Shows.
Select those you feel work best for you.
Icebreakers:
n
n
Let’s Get Acquainted - 5 minute activity
Purse and Pocket Game - 5 minute activity
Promotes sponsoring:
n
n
Ask Me About My Business - 3-5 minute activity
Discover PartyLite Treasure Hunt - 5 minute activity
Promotes booking and sponsoring:
n
n
Hostess Tic-Tac-Toe - 5 minute activity
Know the Hostess Quiz - 5 minute activity
Promotes booking:
n
Stack the Hostess - 5 minute activity
Fun Activities Build Your Business
Fun and business don’t always go hand in hand - except at PartyLite Shows!
Fun, interactive activities help you book Shows and sponsor. As a result, Guests:
n
Willingly come to another Show.
n
Book a Show to have fun with their friends.
n
Consider the business opportunity - it’s profitable and fun!
[
Show Activities - Section 4 - 08/06
]
[
1
]
Show Activities
4
Let’s Get Acquainted (5-minute Icebreaker)
Purpose of Activity:
n
n
n
Set a fun tone for the Show and get better acquainted.
Give those who are late some extra time to arrive before you get into the Show.
Gain valuable booking and sponsoring “clues” about Guests.
Supplies Needed:
n
None.
Activity Directions:
n
Ask each Guest to introduce herself and share three things:
1. Her name.
2. How she knows the Hostess.
3. What she does during the day when not attending PartyLite Shows!
Follow-up to this Activity:
n
The answers to questions 2 or 3 can give you clues about how PartyLite might benefit specific
Guests. Use these clues to talk to Guests about how PartyLite can benefit them.
For example:
You might hear
PartyLite Clue
I work full time - actually more than full time!
She may be looking for a fun activity to fill some of her time or a more
flexible earning opportunity.
I used to work, but now I’m retired.
Who knows - she may need something more than staying home.
I’m a stay-at-home mum with two preschoolers.
She could use work with flexibility or an opportunity to interact
with adults.
[
Angie and I have been best friends since primary school.
The Hostess’s best friend will often want to book for her friend.
Angie and I are new neighbours - I just moved here
Booking a neighbourhood Show would help her meet people and
from Victoria.
make new friends.
2
]
[
Show Activities – Section 4 - 08/06
]
4
Show Activities
Purse and Pocket Game (5-minute Icebreaker)
n
n
n
Set a fun tone for the Show, involve Guests.
Give those who are late some extra time to arrive before you start your Show demo.
Share some valuable information about the company, products and programmes.
Supplies Needed:
n
Five tealights
n
Give a tealight to the person who finds what you ask for first!
1. Does anyone have something older than 3 years with them?
Example:
coin with date, photo, etc.
Explain:
PartyLite’s also been around for over 3 years in Australia and 30 years in
the USA. In that time, PartyLite has become a leader in the candle industry.
2. Does anyone have something that begins with the letter “s”?
Example:
strap, sales slip, etc.
Explain:
“S” is for shopping spree - and we have an incredible shopping spree awaiting
(Hostess name) - and one for anyone who books a Show tonight.
3. Does anyone have a credit card that begins or ends with the letter “o”?
Explain:
In PartyLite “O” stands for our Opportunity.
Explain:
By joining us in PartyLite, you could pay off any debt you
have on your credit card.
Explain:
Starting your business will put zero debt on your card, because it’s free to start!
4. Does anyone have something that begins with the letter “w”?
Example:
wallet, watch, etc.
Explain:
“W” is for WOW and one of PartyLite’s WOWs is the array of candles we offer
- over 40 colour, fragrance and style choices and accessories to
match anyone’s decor!
5. Does anyone have something that begins with the letter “t”?
Example:
ticket, tissue, etc.
Explain:
“T” is one of my favourite letters because in PartyLite I get to take
wonderful expense-paid Trips every year.
[
]
[
3
]
Show Activities
Ask Me About My Business (3-5 minute activity)
n
n
Involve Guests and have fun.
Interest people in PartyLite’s Opportunity.
Supplies Needed:
n
n
Votives or tealights
Raffle ticket book
n
n
SAY: “Tonight you can ask me anything you want to know about being a PartyLite Consultant.
For each question you ask, you’ll receive a ticket in a lucky draw.
Possible questions/answers:
1. How much do you make?
“The average Consultant makes about $30-$35* an hour for her time.”
2. How many Shows do you hold?
“It’s up to me. Many Consultants average two Shows a week. I love the flexibility to increase my
income just by holding more Shows.”
3. How do you get started?
“You hold a Starter Show, just like this, to get your Kit free. We train you and then you get to hold
your friends’ Shows!”
4. If you have a full-time job, how many hours do you have to work?
“It’s flexible! A couple of Shows take from six-eight hours a week. You decide how much income
you want.”
n
When several tickets have been handed out (8-10), the activity ends and you have a lucky draw
for the prize (tealights or votives).
n
During your one-on-one time, use this information to identify those who:
- Have excellent questions about the business.
- Asked lots of questions.
n
Say:
“You asked some great questions about my business. Have you ever thought about
doing what I’m doing? You would be very good at it and love it as much as I do!”
* based on a $500 average show over 3 to 3.5 hours time.
[
4
]
[
]
4
4
Show Activities
Discover PartyLite Treasure Hunt (5 minute activity)
n
To help Guests have fun and learn about the PartyLite Opportunity.
Supplies Needed:
n
A Discover PartyLite brochure for each Guest and tickets or tealights for rewards.
n
n
Award the first person to find the answer in the brochure a ticket, a tealight or a round of
applause. (Do this with every question in the game.)
Respond with key sponsoring information after each answer.
1. ASK: “Who knows what pirates use to discover treasure?” (A map)
SAY: “Correct! The brochure you’ve been given tonight is a ‘treasure map’ for this game.”
2. ASK: “What does ‘quality time’ give the mum in the photo?” (stay home with daughter, teach
her to read)
SAY: “One of the most valuable things PartyLite gives me is time for the important
things in my life.”
3. ASK: “How much Profit can you make monthly holding just three Shows a week?” ($1,680)*
SAY: “What would you do with over $1,600 a month extra spending money? Consultants
choose how many Shows to hold and how much income they want to make.”
4. ASK: “How much does it cost to start a PartyLite business?” (Nothing)
SAY: “You can start with no cash investment. I received these products free (point them out)
thanks to PartyLite’s generous start-up programme and on-going promotions.”
5. ASK: “Look at the PartyLite Show chart. What average monthly income do you believe you
deserve to make or would like to make?
SAY: “Your answers won’t all be the same, but that’s the beauty of being a PartyLite Consultant
like me. I get to select the income I want to make, and I have the ability to earn it. Watch
me tonight. If what I do looks like it’s fun and easy, ask me about it. I’d love to help you
discover the treasure I have discovered in PartyLite.”
*based on $500 average Show.
[
]
[
5
]
Show Activities
Hostess TIC-TAC-TOE (About 5 minute quiz)
n
n
Make the Hostess feel special and put her in the spotlight.
Guests realise how many products they like, want and could get free - by booking!
Supplies Needed:
n
n
n
Pens.
Activity sheets for each Guest with a tic-tac-toe board drawn on it.
Gift for the winner (tealight or votive).
Show Directions:
n
n
Pass out Activity Sheets.
Ask Hostess and Guests to:
- Write any product demonstrated that they like in any blank space on the grid.
n
- The object is to have a total of nine products written down by the end of the game.
At the end of the demonstration, ask the Hostess to read each product from her sheet.
- Have Guests put an “X” through any matches to the ones the Hostess reads on their boards.
- Have Guests work to get either a vertical, horizontal or diagonal tic-tac-toe!
- Tell them to yell, “I love candles!” when they have a match to win!
NOTE: End the game by saying, “Book a Show and I’ll help you get
every product you liked - FREE!”
[
6
]
[
]
4
4
Show Activities
Know The Hostess (5 minute Quiz)
n
n
n
n
Involve Guests and have fun.
Spotlight the Hostess and make her feel special.
Get the Hostess thinking about the benefits to her of becoming a Consultant.
Get the Guests thinking about the benefits of booking and/or becoming a Consultant.
Supplies Needed:
n
Votive or tealight
Pre-Activity Directions:
n
n
Before Guests arrive, get your Hostess’s answers for each question on the “Know the Hostess”
quiz sheet. (Quiz is also in Section 17 of this Guide.)
Let her know this will become part of a fun activity for her Guests.
n
n
Tell the Guests that the Hostess answered some questions - and as her friends, they get to see
how well they know her by guessing her responses.
Read each question and give a votive or tealight to the person who answers the most
questions correctly.
NOTE: You can modify the information based on current promotions. You can also change some of the answers
based on what products you’re carrying to your Shows.
[
]
[
7
]
Know The Hostess Quiz Sheet
1. What is your favourite candle fragrance?
2. On average, my Hostesses receive approximately $ ________ in FREE and discounted products.
Which item from my table is your absolute favourite and that you hope to get for FREE tonight?
(Invite her to choose from your table or refer to her Wish List.)
3. In which room of your home do you burn the most candles?
4. Which of the following benefits of having a PartyLite business would appeal most to you?
A) About $1,680 in profit a month for working approximately 9 - 10 hours week?*
B) Exotic holidays?
C) Free products for your home?
D) Ability to earn a full-time income while staying home with the kids?
5. As part of our Hostess Programme, you can choose at least one item at 30% discount (subject to a
$400 Show total). Which item from the table would you like?
6. Who might book to get a FREE shopping spree?
7. Which type of candles do you burn most frequently?
A) Tealights
B) Votives
C) Pillars
D) 3-Wicks
*based on 12 x $500 Shows monthly
[
8
]
[
]
4
Show Activities
Stack The Hostess (5 minute Activity)
n
n
Show everything a Hostess can take advantage of and explain our Hostess Programme.
Help Guests see the value of our Hostess Programme and encourage them to book.
Supplies Needed:
n
n
PartyLite products in your Show display.
Note Cards - three labelled FREE, two labelled 30% OFF, three labelled HOSTESS
SPECIAL and a BOOKING VOUCHER.
Show Directions:
n
Ask the Hostess or a volunteer Guest to help with this activity, based on a $500 plus Show.
n Put a FREE card in front of each product she’d take for a $100 shopping spree.
n Put a HOSTESS SPECIAL card in front of two products she would want as Hostess Specials.
(or in front of your Hostess Special flyer)
n Put a 30% OFF card in front of two products she’d like to have at 30% off.
n Display a Booking Voucher
Breakdown of Benefits:
n
Free cards: $100 shopping spree = two-three products depending on retail value can be approximate.
n 30% discount item: one product for $400 sales.
n Hostess Special cards: two-three representing Hostess Specials depending on month see Hostess Specials flyer for the month.
n Sample of Booking Voucher.
[
]
[
9
]
Show Activities
Notes
[
10
]
[
]
4
5
Overcoming objections is all about learning how to be a good problem solver. In this section you’ll learn that changing a “no” into
a “yes” is easier than you think - when you know how!
n
n
n
n
How to identify the “real” reasons people say “no.”
A problem-solving approach for changing “no” into “yes.”
Word choices for overcoming booking and sponsoring objections.
How to create your own solutions for the objections you hear most often.
Objections vs. the “Real” Reasons
Everyone gets objections to booking or sponsoring - even the most experienced PartyLite Leaders. So learn how to
be a good problem solver and turn a “no” into a “yes.”
Most people who say “no” to having a Show or joining the business will also offer a reason or excuse. Many excuses, however, are
not the real reason. Take a look at the chart below for some of the common objections you may get for not booking or joining
PartyLite. Compare them with what the real reasons may be.
I can’t book a Show because…
Real reason may be…
“I don’t know enough people.”
Kelly had 15 friends at her Show tonight. I could never get that many
people to show up! (Fear of failure)
“I don’t have room – I live in a small apartment.”
Julie’s home is so nice. I don’t have a big, beautiful home like this.
(Needs more information)
“All my friends are away on holiday.”
My two best friends are out of town right now.
(Fear of failure – everyone can’t be on holiday!)
“Sorry, but I’m just too busy to do a Show”
The refreshments Susan made were wonderful. That’s too much work
for my busy schedule. (Needs more information)
I can’t do what you do because…
Real reason may be…
Book
“I work full time.”
Sponsor
“I could never stand up in front of people.”
“I’m not the “sales” type.”
“My husband doesn’t want me to work.”
I’m not sure how I would fit it in.
(Needs more information – many of our Consultants work other jobs.)
Jane is so at ease. Not me – I’d be a nervous wreck.
(Fear of failure and needs more information)
My sister tried sales and failed. I’m a lot like her. (Fear of failure)
He likes me to be home with the kids at night. I don’t think I’d be very
good at this, anyway. (Needs more information)
[
Overcoming Objects - Section 5 - 08/06
]
[
1
]
Problem - Solving Approach
Problem-solving will become natural with a little practice.When you hear someone say, “No, I can’t
have a Show because…” or “No, I can’t sell anything because…,” you can change that “no” into a
“yes” with a simple problem-solving approach called “Feel, Felt and Found.”
n
n
n
It’s easy to learn.
It’s comfortable to use.
It’s NOT pushy!
Feel, Felt and Found.
The secret to making it work is to consistently build a simple
statement around each of these words - Feel, Felt, Found.
Word Choice
Steps
n
Ask questions.
Determine everything that might be a concern.
n
“I understand, Melanie. Is there anything else that would be a
problem?” (Respond to concerns.)
Be a good listener.
Listen for what the person is saying (excuse), as well as
“Melanie, I know how you FEEL.”
what she’s NOT saying (real reason).
n
Acknowledge feelings.
You (or someone you know) have probably had the
same concern at some time.
n
“I (or someone else) have FELT the very same way.”
Be a sincere problem solver.
Based on what has worked in your personal
“What I (or she has) have FOUND is…”
experience (or the experience of another person),
sincerely offer a solution that might work.
n
[
(Example)
“I’ll help you come up with a good mix of people to invite.
Would a weekday or a weekend be best for you?”
Offer a solution and close!
2
]
[
]
5
5
Practice Feel, Felt, Found
You’ll want to practice using the Feel, Felt and Found approach for booking and sponsoring
objections you often hear. Always think about using each key word in a statement:
n
n
n
I understand how you FEEL.
I have FELT the very same way.
What I have FOUND is... (solution)
With practice, you’ll find solving these problems will actually become automatic. You won’t believe
how fast your diary will fill up and how many more people you will talk to about PartyLite - when
you practice being a problem solver.
Common Booking & Sponsoring Objections
When it comes to booking a Show, you love to hear “yes,” but when you get “no,” you can really
learn from it. The secret is to keep a list of every concern you hear and come up with a Feel, Felt
and Found statement for each one. The next time you hear the same concerns, you’ll be better
prepared to solve problems by offering solutions! Take a look at some common booking
and sponsoring objections on the following pages, and how you can solve each with a Feel, Felt and
Found statement.
[
]
[
3
]
Common Booking Objections
Word Choice
Common Objectives
1. “I do understand how you FEEL, Pat.
“Everyone’s so busy this close to
the christmas.”
2. My Hostesses have often FELT this way at this time of year.
3. What we’ve FOUND is that people love having a fun and easy way to shop
for Christmas. By over-inviting, my Hostesses have plenty of Guests. I’ll
The Real Reason
help you - I have lots of ideas!”
I’d be so embarrassed if it’s a flop.
CLOSE: “Which would be best for you, a Tuesday or a Friday?”
1. “I understand how you FEEL, Joan.
“My friends have been to so many
2. I’ve often FELT that parties seem to come in ‘waves’ in my neighborhood, too.
parties.”
3. What I’ve FOUND is that busy women love a fun break and time together
- just with the girls. It’s a treat in a busy week!”
The Real Reason
I don’t want to risk no-one coming.
CLOSE: “I’ll help you come up with a good mix of people to invite. Would a
weekday or a weekend be best for you?”
1. “Marge, I do know how you FEEL.
2. My Hostesses have often FELT the same way.
“I just don’t have time with all
the activities I have each week.”
3. What they’ve FOUND was that it’s easy to invite people you see during the
week at work, school activities, or church. You get a good mix of people and
spend very little extra time.”
The Real Reason
It would be too much work.
CLOSE: “To help you out I could send the Reminder Cards - that’s not a
problem! Could we get together on Thursday the 14th or would
Tuesday the 12th be better?”
1. “I know how you FEEL, Lynn.
“I don’t know enough people. I just
moved here.”
2. I FELT the same way when I was new in town.
3. What I’ve FOUND was that I made new friends by inviting my
neighbours to a Show and asking them to bring a friend for me to meet. It
The Real Reason
worked! The Show was great, and I met lots of new people.”
I don’t think I could have a successful
Show.
CLOSE: “Would a brunch Show work well, or would you prefer an evening
get together?”
[
4
]
[
]
5
5
Common Sponsoring Objections
Common Objectives
Word Choice
1. “April, I do understand how you FEEL.
2. Some of my Consultants FELT the same way and had that concern
“My husband doesn’t want me
to work.”
before joining.
3. What I’ve FOUND to be very effective is to help a husband understand the
‘dollars and cents’ of PartyLite before making a decision. If Jim liked what he
The Real Reason
heard, then would you be interested?”
I don’t think I’d be very good at this.
CLOSE: “My Leader and I can visit with both of you at your convenience, or
you and your husband can come with me to our Opportunity
Meeting next week. Which would work best for the two of you?”
1. “Laura, I understand exactly how you FEEL.
2. Many of my Consultants FELT that same way because they don’t like
“I don’t want to work nights.”
driving at night or they work all day.
3. What we’ve FOUND is that when offered a choice, many people also like
The Real Reason
morning Shows on weekends.”
Shows are always at night, and I work
during the day.
CLOSE: “My Leader and I could give you more details this week or you could
come with me to an Opportunity Meeting on Thursday evening.
Which would you prefer?”
1. “I understand just how you FEEL, Gina.
2. I had no sales experience when I started with PartyLite, and I FELT the
very same way!
“I could never sell anything.”
3. What I FOUND was that PartyLite provides awesome training, and they
gave me everything I needed to feel comfortable. An experienced Leader
The Real Reason
trained me and would train you, too.”
I know nothing about sales!
CLOSE: “You could come with me and watch a Show and think more about it,
or you could come to our Unit Meeting on Wednesday to learn more
and meet other people who may have had the same concerns as you.”
[
]
[
5
]
Notes
[
6
]
[
]
5
6
Booking Shows
Keep in mind, the more Shows you book, the more income you’ll earn. So, one of the most important
skills to master is booking Shows.
The importance of averaging two or more bookings per Show.
Tips and word choices to help you get multiple bookings.
A formula for creating a one-on-one booking approach.
How to use your “Personal Commercial” to start a booking conversation.
Ways to utilise your best phone contact resources.
How to use a “Personal Preview” to book Shows.
Booking Goal
Setting a goal to get two or more bookings at every Show will build your schedule, your confidence and
your income. Multiple bookings are easy to get when you:
Share the Hostess Plan.
Use booking seeds.
Demonstrate the Booking Voucher.
Ask Guests to put “Yes,” or “Maybe” on the Door Prize Slip for booking.
Personally invite every Guest to have a Show.
Make your Show fun, interactive and memorable.
Brite Idea
Consultants with a “multiple booking attitude” believe:
1. Every Guest deserves to be personally invited to have a Show.
2. People expect to be asked and when you don’t, they will wonder why.
3. Multiple bookings will happen – when you offer the Hostess Opportunity often!
[
Booking Shows - Section 6 - 08/06
]
[
1
]
6
Booking Shows
Why Multiple Bookings?
Getting “multiple bookings” (two or more per Show) can help your Hostess get what
she wants and add more business to your schedule!
Why are multiple bookings – not just one – so important at every Show? An average of one booking
for each Show won’t build your business. Review the chart below to see what happens to a new
Consultant’s diary when she only has one booking per Show, and when there are unexpected
cancellations each week.
Booking One Show Per Show:
New shows
6 - week
Shows in
Postponements /
Shows left
schedule
the diary
Cancellations
in diary
booked
(1 for each)
Weeks 1 and 2
6
2
4
4
Week 3
4
1
3
3
Week 4
3
1
2
2
Week 5
2
1
1
1
Week 6
1
1
1
Out of business
Now take a look at what can happen to your business when you average two bookings per Show
in the chart below. By having six Shows in your diary during the first two weeks of the month, and
getting an average of two bookings for each Show held, you can have an unbelievable outcome –
even if two Shows are cancelled every single week!
Booking Two Show Per Show:
New shows
4 - week
Shows in the
Postponements /
Shows left
schedule
diary
Cancellations
in diary
booked
(2 for each)
Weeks 1 and 2
6
2
4
8
Week 3
8
2
6
12
Week 4
12
2
10
20
[
2
]
[
]
6
Booking Shows
Booking - Before the Show
Word Choice
There are lots of things you can do to help with bookings prior to the actual Show.
Encourage your Hostess to line up her first booking before her Show.
“Your Show is officially open for business.”
She’ll know which people may be interested.
Encourage her to start thinking about who will book from her Show, so that she can take
advantage of her Hostess Specials.
Ask for names by saying something like the Word Choices opposite:
Get your Hostess excited from the time she books her Show.
As soon as she books, tell your Hostess her show is open.
“Tiffany, which of your friends would be
most likely to book a Show?
Think of people who:
- Love candles.
- Love to socialise and have fun.
- Know lots of people.
- Would enjoy free items and discounts.
- Like to give parties.
- Would probably like to help you.”
“You’ll want to be sure to let your Guests
know the advantage of receiving a Bonus
Hostess Voucher if they book a Show.”
[
]
[
3
]
Booking Shows
6
Booking - During the Show
It’s easy to get people excited about booking when they’ve enjoyed the Show and love our
products. You’ll want to include things in your Show to focus them on the rewards of having a Show
and prepare them to say “yes” to booking.
Consistently demonstrate higher-priced products.
Demonstrate $80 or higher products/groupings.
Explain how to get each product you demonstrate without buying it! (Shopping spree, Bonus
Hostess Voucher)
Ask past Hostesses to tell how much they got free.
Hearing from a friend or family member about her shopping spree makes it believable.
Past Hostesses love their free products and their enthusiasm adds excitement to your Show.
Use a “booking” game or activity that shows the Hostess benefits.
Activities are fun and focus your Guests on the benefits of booking a Show.
Activities get people thinking about having their own Shows.
NOTE: You’ll find a variety of booking games and activities in Section 4.
Use “booking seeds” throughout your demonstration.
Booking seeds get Guests thinking about having a Show. Help those seeds grow by offering a
personal invitation to book!
Word Choice
“Money is no object with PartyLite - pick out anything you want, and we can help you get it free as a Hostess.”
“If you’re on a budget, get your favourite PartyLite products free by having a Show.”
“This is one of the products our Hostess chose for her free shopping spree.”
“There’s nothing here at the Show or in our Catalogue that you can’t afford.
Our Hostess programme can help you get many of your favourite products FREE.”
“Most of my Hostesses qualify for a $100 shopping spree – absolutely FREE!”
“I saw you listed ______ on your Door Prize Slip as your favourite - but didn’t order it. Why not have a Show and get it free?”
[
4
]
[
]
6
Booking Shows
Booking at the Close of the Show
Walking your Guests through the Door Prize Slip at the close of the Show gives you
another chance to encourage them to book before you personally invite them.
(Learn how to take your Guests through each question on the Door Prize Slip in
Section 3, page 13)
Walk Guests through the Door Prize Slips.
Every Guest should complete a Door Prize Slip for a drawing at the close of the Show.
You’ll gather personal information and other clues about their interests (products they
liked best, interest in booking a Show, interest in the business opportunity).
This information will be invaluable as you work with Guests individually after the Show.
Answers provide “clues” only - always personally invite them to book.
Personally invite every Guest to book a Show.
Have a “multiple booking attitude” - ask everyone!
Get dates at the Show - firm or tentative!
Use these booking word choices, or create your own, to invite each Guest to book.
Word Choice
Booking Steps
1. Thank Guests
“Thanks for coming tonight, April – I hope you had fun.”
2. Ask Questions
“What did you like best about the Show?”
3. Invite to Book
“What do you have on your Wish List? I’d love to help you enjoy a shopping
spree and get some of your favourite products free.”
4. Solve Problems
(If any)
5. Offer Dates
-
“I understand how you FEEL, April.
“I’ve FELT the very same way.
“What I’ve FOUND is …”
“I have Wednesday 12th or Thursday 6th open.
Which would be best for you?”
Brite Idea
Have Fun!
People book shows when they’ve had fun
[
]
[
5
]
Booking Shows
6
Booking - Away from Shows
Although you may not always get two bookings from every Show you hold, you can keep a multiple
booking average by consistently adding new bookings outside of your Shows.
When you’re excited about your new business and eager to give away lots of free candles, you can
start a “PartyLite” business conversation anywhere with a Personal Commercial.
Personal Commercial
Word Choice
After a bit of conversation...
“I have a new home-based business I’m really excited about.
Have you ever heard of PartyLite, the candle company?”
1. Ask the person what she does and tell
her what you’re doing. (She’ll usually ask!)
1. “I joined PartyLite because
.”
2. Give a short “Personal Commercial” for
2. “Before PartyLite I
.”
your business by finishing these four statements.
3. “What I love most about what I’m doing now is
.”
4. “The reason I’m excited about telling you this is
.”
Example:
“The reason I’m so excited to tell you about my new business is that I get to
give away $100 shopping sprees of our terrific products every month. You could
qualify by having a few friends over to see our products! I hold Shows on
Wednesdays and Thursdays… what day or evening might work best for you?” (Hand
her a catalogue.)
3. Offer her a chance to book a Show and close.
Make Contact
The key to booking Shows when you are out and about is knowing how to start a booking
conversation. You can easily book Shows wherever there are people. Think about...
[
6
]
[
]
The person behind you in long checkout lines or at the doctor’s office.
Your waitress or a bored clerk at a department store counter on a “slow” day.
A parent you’re meeting for the first time at a child’s school event
6
Booking Shows
Phone Call Guides
If you’ve ever hesitated to pick up the phone because you weren’t sure what to say, you’ll love using the
“Phone Call Guides” included in Section 8: Power Hour. Each Guide provides word choices that will lead
you through your call, while allowing you to personalise what you say to the person you’re calling.
Booking Phone Contacts
It’s easy to pick up the phone and offer a free shopping spree when you know who to call. The
longer you’re in the business, the longer your contact list will grow. Just take a look at all the people
you have to call!
Type of Leads
Past Show Guests
People placing outside orders
People on your Contact List
Action
Call contacts from your Door Prize Slips.
Call to check on their Orders and invite them to book.
E-mail them a current Hostess Specials flyer.
Call people on this list whom you haven’t contacted.
Add new people to your list daily.
Call when you have a:
- New catalogue
Past Hostesses
People who said “maybe later”
Call Show Guests after Orders are received to see if everything is OK.
- Hostess Special they would love
Book for a Show every year and often times will book a Show for each new catalogue.
Call back within two to three months or when there’s a new catalogue.
Call when you have an exciting Hostess Special.
Call these people for any of the following:
- Offer to send a catalogue.
Referrals
- Offer a “Personal Preview” if needed (See page 8 in this section.)
Talk about Hostess rewards to book Shows.
[
]
[
7
]
Booking Shows
Booking Shows Using a “Personal Preview”
6
Word Choice
A “Personal Preview”is a face-to-face meeting that can happen anywhere. The simple steps below
will help people get acquainted with you, our products and PartyLite – and book a new Show!
This approach works especially well with people you don’t know – or don’t know well, such as:
A referral.
Someone met briefly (in the doctor’s office, etc.).
A person who has never seen PartyLite products.
Someone who hasn’t seen our products (or you) recently.
Build a Rapport –
Get acquainted and build trust.
Ask the person to tell you about herself.
Share something about yourself, too.
Show One or Two Products –
Excite her about the quality and versatility of our product line.
Cover the Hostess Programme –
Share the Hostess benefits.
Explain how to get the products she just saw – free.
Set a Show Date –
Use Feel, Felt and Found to take care of any concerns.
Tuesday 7th be better for
your Show?”
(This approach is explained in the Section 5, pages 2 - 3.)
Set a Show date and Hostess Coach.
Let the person know a PartyLite Opportunity is also available.
NOTE: See Section 7, page 11 to learn how to do a Personal
Preview to sponsor using your Discover PartyLite brochure.
[
a $100 shopping spree and
get these FREE.”
SAY: “Would Thursday 9th or
Offer a choice of two dates.
Offer Sponsoring Information –
SAY: “I’d love to help you enjoy
8
]
[
]
ASK: “Have you ever thought about
doing something like I’m
doing? Here’s a brochure for
you to read (Discover
PartyLite). As my Hostess,
you can start a business just
like mine and earn the
income you want. Give it
some thought!”
6
Booking Shows
Booking Tips from the Experts
Word Choice
Here are three success tips from top Leaders to help you book and keep more Shows in your diary.
1. Build a Referral Business.
Not everyone will be interested in having a Show or joining the business, but everyone knows
someone who might be!
Make it a habit to ask for referrals.
“I prefer to build my business based on
recommendations from my Customers,
and I’m always looking for people who –
- Love candles
- Love to get things free
- Enjoy entertaining
- Could use extra money
- Love to have fun
Who do you know? or Who comes to mind?”
Question #4 on the Door Prize Slip will provide you with a comfortable approach for getting
referrals. Read the question and then refer to Word Choices opposite:
Help people feel comfortable giving referrals.
“Since your friend(s) and I won’t know
each other, I’d prefer for you to ask her if
it’s all right for me to give her a call. Will
that work for you?”
The biggest fear people have about giving referrals is being sure their friends will be comfortable
with it. To put everyone at ease – including yourself – say something like Word Choices opposite:
Then set a time to check back with her to see if she called her friend. Getting referrals is very
important, because it puts you in touch with new people outside your immediate circles. If you want
to be comfortable asking for referrals, give this approach a try. You’ll be glad you did – it works!
[
]
[
9
]
Booking Shows
6
2. Get a Date – Even One That’s Tentative!
Word Choice
Get a Show Date on Your Calendar!
“Let’s pick a tentative date – one
that you think will be good for you.
This will save the date for you, and
I’ll call tomorrow to confirm it.”
Get a Show date on your calendar for every booking at your Show. If a Guest wants to check her
calendar, pencil in a “tentative” date by using Word Choices opposite:
Always give two options for days you are available to hold a Show. People usually pick the second
choice you give them, so be sure and give the closest date last.
“Which do you think might be
best, Monday 15th or Friday 12th?”
Even when a Show date is tentative, when it’s on your calendar – people feel more committed!
Avoid Losing Shows!
It’s best to book in close.
Book Shows into the next two weeks. You may want to offer a votive for a “Sooner Booking” – one
“I work on Tuesdays and Thursdays.
Would Tuesday 12th or Thursday
21st be best for you?”
that’s scheduled within the next 7-10 days. Always offer a choice of the first two dates you have
open on your calendar!
Let people know your time’s at a premium.
When people know your schedule is full, they’re always more anxious to get on your calendar.
When calling to book Shows, say something like the Word Choices opposite:
Shows that are booked too far ahead are more likely to cancel!
[
10
]
[
]
“My calendar is filling fast with the
introduction of our new catalogue,
and I don’t want you to miss out!”
7
Sponsoring
Sponsoring - It’s an attitude.
Sponsoring can happen quite naturally when you love what you do and share it with others.
It’s really as easy as 1 – 2 – 3...
1. Share what you do.
2. Tell people why you love it.
3. Invite them to check it out!
Five great reasons for you to sponsor.
Tips for sponsoring successfully.
Specific ways to encourage sponsoring throughout your Show.
How your “Personal Commercial” can start a sponsoring conversation – anywhere!
How to use a “Personal Preview” to sponsor.
[
Sponsoring - Section 7 - 08/06
]
[
1
]
Sponsoring
Why sponsor?
Stop for a minute to think about how you discovered PartyLite. You would not be in this business if
someone hadn’t invited you to check out what PartyLite has to offer. Giving someone else the
opportunity to enjoy what you’re enjoying can be very rewarding. Here are just some of the
reasons to sponsor...
Income Sponsoring is the best and fastest way to increase your income in PartyLite.
Rewards Along with an increase in income, you’ll get lots of other rewards for sponsoring, such as: recognition,
gifts, qualification for an exciting free trip and more.
Personal Growth You’ll love the pride and satisfaction you feel as you watch those you sponsor accomplish things they
never believed they could achieve.
Friendships and Fun You’ll have so much fun along the way as many new friends become an important part of your
life - forever!
Build a Team Give yourself a raise whenever you want and build a team along the way! Learn about all the exciting
benefits of Leadership – ask your Leader for information.
[
2
]
[
]
7
7
Sponsoring
Tips for Sponsoring Success
Sponsoring is all about finding out what people want and need and then focusing them on the
PartyLite benefits that match their needs. Use these tips to help you sponsor.
Be observant/listen for clues
Keep your ears open at all times! People will give you lots of clues about their wants and needs
through conversation. You might hear a Guest who arrives late say, “Sorry I’m late. What a day I had
at work - I didn’t even have time to go home.”
Use questions to discover needs
When Guests arrive, ask questions like, “Judy, have you ever been to a PartyLite Show? What’s
your favourite product?” Continue using questions anytime you talk with Guests, and you’ll begin
to see how PartyLite can meet their needs.
Never prejudge
Don’t try to decide who would or wouldn’t be interested in PartyLite. Even an extremely busy person
or the one with a high-powered job may want something else - like more flexibility. Always offer the
Opportunity - it’s their job to decide if it’s right for them. If you don’t offer, you’ll never know!
Always bring someone with you to a meeting
Invite them to an Opportunity Meeting or other event to “check us out.” When they meet PartyLite
people, they see the “bigger picture.” You might say: “Judy, I’d love to invite you to come with
me to our Opportunity Meeting on Tuesday this week and learn more.”
Success Tip
Invite people to PartyLite meetings. Write the date of your next meeting on the
Discover PartyLite brochure. Ask your Leader for support. Your Leader will be there to
help you with the next steps and train and support the Consultants you sponsor.
[
]
[
3
]
Sponsoring
When someone identifies a need that PartyLite can fill, be sure to share the benefit that
will fit that need.
Benefits
Listen for Clues
“My maternity leave will be over in two
weeks. I wish I didn’t have to put my baby in
daycare and go back to work!”
“Sorry I’m late. What a day I had at work –
I could use some good laughs!”
“With the kids at the ages they are, we
decided it was important for me to stay
home with them.”
Flexible, home-based business
Income Opportunity
Consultants have fun - they are paid to party!
Enjoy your own hours - not a 9-5 schedule
Work your own hours
Be a stay-at-home mum and enjoy something for you
- and a little extra income, too
“We really wanted to send our son to a
private school, but it’s so expensive. I’d have
to go back to work full-time.”
“I need adult conversation. I love my kids,
but talking all day to two pre-schoolers is
taking its toll on me.”
Income Opportunity (extra monthly income)
Easy to work around current schedule
Stay home during the day, get out for adult conversation and fun at night
Meet people and make new friends
Brite Idea
Q: Want to Sponsor Fast?
Who loves our products?
Who’s having a Show?
Who already knows and loves PartyLite?
A: Sponsor Your Hostess!
Your Hostess can easily turn her Show into a Starter Show. Call your Leader to find out how.
[
4
]
[
]
7
7
Sponsoring
Sponsoring - Before the Show
Word Choice
By arriving at least 30 minutes before your Show starts, you’ll have a chance to do some very
important things that will increase your opportunity to sponsor.
1. Talk to your Hostess.
A Hostess is your #1 sponsoring prospect - she loves our products.
If your Hostess hasn’t yet decided to become a Consultant, let her know she could still turn her
Show into a Starter Show.
Ask her to watch what you do - she could do it, too!
2. As Guests arrive, ask questions...
If they’ve been to a Show before, or…
What their favourite product is and where they display it, or…
If they work and if they like their job, or…
How they know the Hostess.
Sponsoring - During the Show
When you have 12 Guests, you have 12 potential new Consultants. They won’t all be interested,
but there are lots of things you can do to make sure that some of them will be!
Involve Guests in a sponsoring activity at your Show.
These will focus Guests on the benefits of PartyLite.
Refer to Section 4, and use the Discover PartyLite Treasure Hunt or another fun activity.
Use “sponsoring seeds” to raise interest.
See examples opposite.
“Last month, I made $
only left the house
and
times.”
“A new PartyLite Consultant can average
$30 - $35* per hour for what we did
tonight.”
(After a Guest talks about her favourite
product.)
(name) gave – see
What fabulous ideas
how easy this is? She just did my job for me!”
“Could you use an extra $500 a month?
Watch what I do tonight - it’s fun, it’s easy
and it pays well!”
* based on a $500 average Show
“If you’d like to have a job you love – instead
of one you just tolerate – talk to me. I love
mine!”
[
]
[
5
]
Sponsoring
7
Walk through the “Discover PartyLite” brochure
Give every Guest a copy.
Cover the five key ideas shown in the chart below.
Word Choice
Key Ideas
“You can make about $100 each time you walk out your door.”
Income
- New Consultants can make about $700 - $800 Profit on their first six Shows.
(Refer to income examples in the Discover PartyLite brochure.)
“PartyLite is flexible and fun, giving you choices about your time.”
Time
- Holding two Shows a week takes only about 6-7 hours.
“There’s no cash investment – it’s easy to get your Kit.”
Cost
(Show Kit photo in Discover PartyLite brochure.)
“What support you’ll receive!”
Support
- You will receive guidance, motivation and training each step of the way. With PartyLite
you’re in business for yourself, not by yourself.
“A raise can be yours anytime!”
Opportunities
- Simply hold more Shows, or
- Build a team and move into Leadership
“Please take this brochure home tonight. If PartyLite isn’t right for you,
pass the brochure to a friend.”
“If you like the idea of an extra $500-$1000 a month, let’s talk!”
Close
Success Tip
Invite those you talked with to come “check us out.”
[
6
]
[
]
People often say “yes” after attending a PartyLite meeting.
Your Leader can help you with the next steps.
7
Sponsoring
Sponsoring - at the Show Close
1. Walk Guests through the Door Prize Slip questions.
This is a great follow-up tool, so be sure everyone fills one out.
As you collect the Slips, check to see if someone answered “yes” on question 5.
2. Personally talk to at least three Guests about joining PartyLite.
Talk to those who had lots of fun, and who love our products.
Talk to those who asked for more information on their Door Prize Slip.
Use the “Sponsoring” word choices on the next page or create your own.
Invite them to “check us out.”
3. Talk to your Hostess once again.
ASK: “What did you see me do tonight that you’d enjoy the most?”
Remind her a Consultant can average $30-$35* per hour.
If your Hostess hasn’t yet decided suggest she turn her Show into a Starter Show!
(Ask your Leader for details.)
* Based on $500 average Show 3 to 3.5 hours time.
One-on-One Sponsoring for Guests
Word Choice
Thank Her
“Thanks for coming tonight, Jessica – I hope you enjoyed
the Show. What did you like best?”
Pay Her a Compliment
“It was such fun to have you here. You’re so enthusiastic
and great with people!”
Ask “Have you ever…?”
“Have you ever thought about doing what I’m doing?
You might like it as much as I do!”
Offer a Brochure
“Please take this Discover PartyLite brochure home to read and give it some
thought.”
Follow Up
“I’ll check back with you by _____________ to answer any questions”
NOTE: When you talk with a Guest about taking home a Discover PartyLite brochure, follow up
within 24 hours using the Discover PartyLite “Phone Call Guide” Section 8 on pages 5-13. Your
Leader can also provide guidance for this follow up.
[
]
[
7
]
Sponsoring
7
Sponsoring - Away from Shows
Sponsoring at Shows is your #1 place to sponsor - but it’s not the only place!
Sponsoring prospects can be found everywhere you go in any given week.
Where were you during the past week? Your other job
Child’s school
Child’s daycare
Church (or other religious institution)
Supermarket
Chemist
Shopping mall/retail store
Child’s sporting event
An education course
Spa or exercise club
Doctor or dentist
Restaurant
Bank
How many people did you casually speak with in any of these places? Each person could have benefited
from learning about our PartyLite Opportunity. When you sponsor only at Shows, you miss people
from all these areas. If you don’t tell them about PartyLite, they may never hear about this exciting
opportunity that could change their lives!
1. Make a minimum of four customer contacts daily.
2. Hold two Shows weekly.
3. Sponsor one or more new Consultants monthly.
4. Stay in touch with your Leader and attend all PartyLite meetings.
Success Tip
Write down your Business Action Plan and include it in your diary as a constant
friendly reminder.
[
8
]
[
]
7
Sponsoring
Personal Commercial
Start a Sponsoring conversation - Anywhere!
Just as with booking, the key to sponsoring away from Shows is knowing how to start
a conversation about PartyLite with anyone you meet.
Word Choice
After a bit of conversation
Ask the person what she does and tell her what
“I have a home-based business I’m really excited about. Have you ever heard of
PartyLite, the ‘candle company’?”
you’re doing. (She’ll usually ask!)
1. “I joined PartyLite because ___
________ ___________ .”
__
________________ .”
Give a short “Personal Commercial” for
2. “Before PartyLite I ___
your business.
3. “What I love most about what I’m doing now is ___
____ .”
4. “The reason I’m so excited about telling you this is
____ .”
Example:
“The reason I’m so excited about telling you this is because you might enjoy doing
this as much as I do! Have you ever considered doing something like I’m doing?”
“Here’s some information for you to read. I’d like to check back and see what you think.”
Offer her a chance to find out more about the
Offer a “Personal Preview” to show them products and tell them more about the business.
products and the business, then close.
NOTE: Be sure to let your Leader know about each person you talked with so she can help you with the next steps.
“If you’re interested, great! If not, pass the brochure on to someone else that might
be. Would that be OK?”
(Hand her a Discover PartyLite brochure, and set a time to call.)
Ask your Leader for Support!
Remember, in PartyLite you’re in business for yourself, not by yourself.
Your Leader will help you every step of the way as you sponsor your own new Consultants.
[
]
[
9
]
Sponsoring
7
Sponsoring - On the Phone
Use the phone to help you sponsor people away from your Shows and follow up with others.
There are several types of sponsoring phone contacts you’ll want to make.
Sponsoring Phone Contacts
Type of Lead
Action
Past Show Guests
(Use your Door Prize Slips for needed information)
Guests who took home Discover PartyLite
Call Show Guests you wanted to talk with about the business - but didn’t.
Use your Phone Call Guide G - Sponsoring, in Section 8.
Check back with Guests who took a brochure and are expecting your call.
Use your Phone Call Guide H - Discover PartyLite, in Section 8.
Call anyone you have yet to call from your list.
People on Contact List
Use the Phone Call Guide F - Contact List Sponsoring, in Section 8.
Offer a “Personal Preview” to show them products and tell them more about our business.
Referrals
Use the Phone Call Guide F - Contact List Sponsoring, in Section 8.
Follow up on any PartyLite conversation you had:
-
People met away from Shows
If the person isn’t familiar with PartyLite, schedule a “Personal Preview.”
-
If they are familiar with PartyLite, invite them to an Opportunity Meeting.
Use your Phone Call Guide I - Personal Preview, in Section 8.
NOTE: Using a “Phone Call Guide” will help you be more comfortable making your calls.
The “Phone Call Guides” listed in the chart above are found in Section 8.
[
10
]
[
]
7
Sponsoring
Sponsoring - With an “Information Appointment”
An “Information Appointment” is a face-to-face meeting that can happen anywhere. You can use an
“Information Appointment” to book Shows and to sponsor people you don’t know - or know well.
Schedule a 30 minute appointment and bring the Discover PartyLite brochure, as well as two or
three products.
First, build rapport and get acquainted.
Then say, “As we go through the Discover PartyLite booklet, you’ll see exactly what benefits
you’d enjoy as a Consultant.”
Second, cover each step in your Discover PartyLite brochure.
Share the information from each page as indicated in the steps below.
Introduce PartyLite and our products. (Page 2)
Cover company and product information.
Demonstrate one or two product samples to showcase their versatility and quality.
Explain the Hostess Programme (Page 2)
ASK: “Why would these benefits be important to you when considering a new business?”
Discuss lifestyle and income opportunities. (Page 3)
ASK: “What would you do with extra money each month?”
Talk about what a flexible schedule and income offers. (Page 3)
ASK: “How would being able to set your own hours make a difference in your life?”
Cover the information about getting started. (Page 3)
ASK: “How do you feel about getting started in a business with no cash investment?”
Talk about personal & professional growth opportunities (page 4)
Sum up by asking: “What appeals to you most about being a Consultant?”
Beautiful products everyone loves
Training and support
Flexibility and no boss
No investment to start
Great income
New friendships
Recognition for a job well done
It’s easy to start! (page 4)
ASK: “What, if anything, would prevent you from giving this business a try?”
Set a date for a Starter Show.
Schedule a time to Hostess Coach.
[
] [
11
]
7
Sponsoring
Sponsoring - Follow Up
Your Leader can help you get a decision from the people you’re talking with about sponsoring. It’s
important to keep in close touch with those who said “Yes.” It’s also important to keep in touch with
those who said “No” because “No” might just mean “No, now’s not a good time.” Your regular
follow up can make all the difference. Here’s a list of “next steps” and the person who will take
responsibility for them.
Prospects says...
Next steps to take
“Yes!”
“No!”
“I need to think
about it.”
“Not now…
maybe later.”
[
12
]
[
Schedule, plan & hold the Starter Show.
Give her a Start with Success booklet.
Schedule her training and Kit issue.
]
Your Leader
Keep in close contact.
Ask if the answer is “No, not now” or “No - never.”
If “No - never,” offer to update with a new catalogue.
(Make a note when to send catalogue.)
You
If “No, not now,” make a note when to check back.
Call back in 24 hours to answer questions.
Ask her to attend a PartyLite event.
“I understand this is something you may not have considered before,
but you might want to come as my guest to our next meeting and see
why people like you enjoy doing this.”
Person Responsible
Ask for permission to keep in touch. (Situations change!)
Schedule to check back in a month.
You and Your Leader
You
7
Sponsoring
Sponsoring - It’s an Attitude!
Consultants that have a “Sponsoring Attitude” believe in three important sponsoring principles:
1. Everyone deserves a chance to learn about our Opportunity.
2. Everyone deserves to be offered the Opportunity - NOT prejudged.
3. The number you sponsor is directly related to the number you ask!
Offer Everyone the Opportunity!
[
] [
13
]
Sponsoring
Notes
[
14
]
[
]
7
8
Power Hour
Learn how to effectively organise your time and grow your business with a simple plan called
“Power Hour.”
How to grow a stronger business in one hour a day – with Power Hour!
Five great “Power Hour Call” resources for even the newest Consultant.
How to organise and use a “Power Hour Notebook.”
How “Phone Call Guides” make Power Hour calls easier.
Power Hour Calls
A Power Hour is just that - one hour each business day to consistently make phone calls to book
Shows and Sponsor. The best part - your “Power Hour” can be as flexible as the rest of your
business. By setting aside just one “Power Hour” a day, you will develop a system for managing your
phone time and building your business.
Power Hour
Your Power Hour Calls are flexible - do them in one 60-minute block of time, or in several
15-minute segments - whatever works best for you.
15 minutes
15 minutes
Do follow-up activities.
Make Booking Calls
15 minutes
Make Hostess Coaching calls.
Make follow-up Hostess Coaching
• • •
•
• • • • • •
• •
•
(Hostess Packets, Reminder Cards, etc.).
Talk with your Leader to share
successes or ask for tips.
• •
• •
calls for upcoming Shows.
Talk with 2 people about
booking a Show.
•
• • • • • •
• •
•
Prepare mailings
• • • • • •
• •
•
15 minutes
Make Sponsoring Calls
Talk with 2 people about starting
their own businesses.
Benefits of Power Hour Calls
Once you put daily Power Hour calls into a consistent schedule and a manageable time frame,
you’ll experience three important benefits:
1. Make contacts each day that lead to new Shows and sponsoring.
2. Hold calls that are focused and efficient.
3. Complete your follow-up work.
You’ll be excited about all you can consistently accomplish in just 60 minutes a day!
[
Power Hour - Section 8 - 08/06
]
[
1
]
Power Hour
Power Hour Contacts
Who should you call during your daily Power Hour? Here are five great contact resources:
1. Door Prize Slips
The Door Prize Slips from your Shows contain the information you need to make future contacts
with Hostesses and Guests. If a Guest asked for more information about PartyLite, call within
24-48 hours of the Show. If she asked to be a preferred Customer, file her slip for future
follow-up. To organise your Door Prize Slips, see Section 8, page 3.
2. Show Guests & Outside Orders
A customer service call is something your Guests won’t get from a retail store, and it’s a great way
to build rapport with Customers and build your business. As soon as your Guests (or those who
placed outside Orders) receive their Orders, you can begin making customer service calls to confirm
the accuracy of their Orders and to invite them to book their own Shows.
3. Anyone You Talked with About PartyLite
Whether Show Guests or someone you met away from your Shows, if you talked with them and
gave them a Discover PartyLite brochure to take home, call to follow up within 24-48 hours. (You’ll
also want to call back anyone you wish you had talked with and didn’t.)
4. People on your Contact List
Call daily from this list as you continue to book Shows and interest people in learning more
about PartyLite.
5. Referrals
When someone gives you a referral, ask her to call the person she referred first; then follow up
with that referral immediately. If the person you call isn’t familiar with our products or hasn’t seen
them recently, you might stop by for a “Information Appointments” to show her the quality of our
products and to build rapport. See Section 6, page 8 and Section 7, page 11 for tips on how to do an
Information Appointment.
[
2
]
[
]
8
8
Power Hour
Create Your Own Power Hour Notebook
Having all your contact information organised in one contact system makes it a snap to do Power
Hour calls everyday.
Power Hour Notebook
Here’s one easy notebook system that many Consultants use. As you make your calls, jot down
notes about the results of your call below each Door Prize Slip. Include the month or date that the
person agrees you may call again. Then after the call, move the page behind that month in your
Notebook. It’s that simple! All the information you need to keep track of prospects, Hostesses and
Guests and to make your Power Hour Calls - is right at your fingertips!
Steps for Set Up
1. Place the monthly dividers in the notebook.
Materials
needed
Door Prize
Slips
2. Place your Contact List and Power Hour Log in the front
of your notebook. (Refer to page 10 -11 of your Start with
Success Guide for information on making a Contact List.)
3. Create a new Door Prize Slip for:
Each person you’re calling from your Contact List.
Anyone you met AWAY from your Shows.
A4 size 3-r
ing folder
A4 paper
Dividers
All referrals.
4. Attach each Door Prize Slip (from Step 3 ) to the top of an
A4 piece of paper.
5. Place pages behind appropriate months to call.
[
]
[
3
]
Power Hour
Track Your Results
After you’ve made individual call notes in your Power Hour Notebook, you’ll want to log your calls
on your Power Hour Call Record. (See Section 17) This helps you keep track of every person you
talked with and every number you dialled. By the end of the week, you’ll have a record of exactly
what you did during each Power Hour.
Tracking your results gives you a sense of accomplishment and proof right there in front of you that
you’re doing the right things to make your business grow. You’ll be excited to see that you are
booking Shows, sponsoring new Consultants, and following up with Hostesses. Power Hour is the
first Business Action Step.
1.
Make four Customer contacts daily. (Power Hour)
2.
Hold a minumum of two Shows weekly.
3.
Sponsor one or more new Consultants monthly.
4.
Stay in touch with your Leader and attend all PartyLite meetings.
How to Use Phone Call Guides
You’ll find a variety of Phone Call Guides on the following pages. Each is customised for a different
call and includes words to say and suggestions for personalising each call.
TIP: Before you make an actual call, practice saying the words aloud a couple of times until you feel
comfortable. Then just pick up the phone and dial!
[
4
]
[
]
8
Phone Call Guide A - Contact List-Booking
For calling people on your Contact List about booking
“Hi, ____________, this is ____________________.”
1 Introduction
If you’re well acquainted, briefly catch up. If not, remind her of how you
know each other.
“Do you have a few minutes?”
If “yes,” continue.
If “no,” get a specific date/time to call back.
“I’m so excited, I just had to call you. I’ve started my own business with
PartyLite. Have you ever been to a PartyLite Show and seen their beautiful
gifts and candles?”
If “yes,”ask about her favourite PartyLite item.
If “no,” say:
2 Reason
You’re Calling
“A PartyLite Show is a candlelight demonstration of beautiful candles and
decorative accessories.”
(Then proceed.)
“I get to give away hundreds of dollars in free candles every month. You may
qualify for a FREE $100 shopping spree when you invite some friends in for
a candlelight party.”
“I’d love to invite you to be one of my Hostesses to get free candles. I could
do a Show for you on ________ or ______. Which would be best for you and
your friends?”
If not interested, be understanding and say:
3 Close/
Next Contact
“I understand. Who do you know who might be interested in free candles or
in getting a new catalogue?”
“I’d love to keep in touch from time to time. May I mail you a catalogue?”
Thank her for her time.
Phone Call Guide B - Customer Service - Booking
To call all Show Guests
1 Introduction
“Hi, _________________, this is _______________, I’m a PartyLite
Consultant. We met at ____________ (Hostess’s) Show. Do you have a few
minutes?”
“As part of my on-going customer service, I’m calling to check with you
about your Order. Did you receive everything you ordered?”
If “no,” address the problem and then continue.
2 Reason
You’re Calling
“Are you enjoying your new products?”
If she hasn’t used them, encourage her to use and enjoy them this week.
If “yes,” proceed.
“I’m so glad you’re happy with your products. Did you know
that_________ (Hostess) received over $_________ in FREE products at
her Show? If you’re like most people, you probably didn’t buy everything
you wanted at the Show. I’d love to help you have your own free shopping
spree with PartyLite!”
“Why don’t we give your friends a chance to see PartyLite’s beautiful
products? I still have a couple of open dates.Which day would work best for
you, ______ (date) or ______ (date)?”
If “yes,” schedule a date in your diary. Set a time for Hostess Coaching.
If “no,” find out why and offer a solution.
3 Close/
Next Contact
If still “no,” continue.
“I understand, ________ (name). I’d love to keep you updated. Would it be
all right to check back when we have special offers or a new catalogue?”
Ask her for a referral: “__________ (name), who do you know that might
enjoy getting some FREE products or making an extra $500 a month?”
Phone Call Guide C - Re-Booking
To call past Hostesses
1 Introduction
“Hi, _________________, this is _______________, I’m your PartyLite
Consultant. I haven’t seen you for some time and wanted to catch up. Do you
have a few minutes?”
“Have you enjoyed using the fabulous free products you got at your Show?”
If “no,” address the problem and then continue.
2 Reason
You’re Calling
“Which is your very favourite product? It’s been _________ (time frame)
since you had your last Show, and this would be a perfect time to get your
friends back together again because of (*)________.”
*Mention:
– New catalogue
– New Hostess Special
– New products in her favourite collection
“We can easily use the same Guest List you used for your last Show and just
add a few new names. I can’t wait for you to see all our new products!”
“I still have a couple of dates open for you to pick from. Which time would
work best for you,____________ (date) or ____________ (date)?”
If “yes,” schedule a date in your diary.
Set a time for Hostess Coaching.
3 Close/
Next Contact
If “no,” offer a solution.
“I understand, ________ (name). I’ll keep you updated and touch base again
in a couple of months. ___________ (name), who do you know who might
be interested in a free shopping spree or our business opportunity?”
Phone Call Guide D - Referrals
To call people who are referrals
1 Introduction
“Hi, ______________, this is _____________, I’m a PartyLite Consultant.
I’m a friend of ____________ (person giving referral). She suggested I give
you a call to let you know more about (*)________.”
*Mention:
– A free Hostess shopping spree
– Hostess Specials for the month
“Have you ever been to a PartyLite Show and seen our incredible products?”
If she hasn’t, say:
“I’d love to come by and give you a quick Personal Preview of our products.
Would daytime or evening be better for you?”
(Set a time and date.)
If she’s familiar with PartyLite, continue.
2 Reason
You’re Calling
“Which is your very favourite product? Now would be a perfect time to get
your friends together to see (*)_______________. ”
*Mention:
– New catalogue
– New Hostess Specials
– New products in her favourite collection
“I’d love to help you qualify for a free $100 shopping spree.”
“I still have a couple of open dates. Which time would work best for you,
_______________ (date) or ____________ (date)?”
If “yes,” schedule a date in your diary. Set a time for Hostess Coaching.
If “no,” offer a solution.
3 Close/
Next Contact
“I understand, ________(name). I’d love to keep in touch and update you
again in a few months. Would that be alright?”
Ask her for a referral: “_______ (name), who do you know who might be
interested in a Personal Preview of our products or our business
opportunity?”
Phone Call Guide E - Answering Machines
For leaving messages on Answering Machines
Reason for the call
Word Choice
To book someone you haven’t
spoken with or seen recently.
“Hi, ______ this is ______, I’m a PartyLite Consultant. It’s been a
long time since I’ve seen you! I’m mailing you a catalogue, so you
can see our incredible new product line. I’ll give you another call in
a few days so we can catch up.”
To book someone your
Hostess suggested you call.
“Hi, _____, this is _____, I’m a PartyLite Consultant. (Hostess)
_______, who is one of my Hostesses suggested I give you a call.
Sorry I missed you! I’m mailing you a catalogue so you can
see some of our exciting new products. I’ll check back with you in
a day or two.”
To book someone who didn’t
attend the Show but wants to
place an outside order.
“Hi,_____, this is _____, I’m a PartyLite Consultant. (Hostess)
_______, who had a PartyLite Show on ____ said you had an order
for her Show. Sorry I missed you. I wanted to let you know that you
can receive additional items free by having a Show like ______.
All you need to do is invite a few friends over for a fun evening –
I do the rest. Give it some thought, and I’ll call back.”
To book a past Hostess when:
n You have a new catalogue.
n You have a Hostess Special
she’d love.
“Hi, _____, this is _____, I’m your PartyLite Consultant. Sorry
I missed you! I’m calling you because we have __________ as a
Hostess Special this month. I’ll mail you the flyer and a new
catalogue, so you can see everything that’s new.
I’ll check back to see if you want to take advantage of this
month’s Special.”
Phone Call Guide F - Contact List - Sponsoring
For calling people on your Contact List about sponsoring
1 Introduction
“Hi, ____________, this is ____________________.”
If you’re well acquainted, briefly catch up.
If not, remind her of how you know each other.
“I just had to call you, because I’m starting my own business with PartyLite.
Are you familiar with PartyLite, the ‘candle company’?”
If “no,” briefly explain.
2 Reason
You’re Calling
“I decided to join PartyLite because ______________________. I love what
I’m doing because ______________.
______(name), I’m curious, have you ever thought about doing something like
I’m doing? Would extra income of say, $500 a month, interest you right now?”
If “yes,” OR “no,” continue.
“_______(name), you may or may not want to do what I’m doing, now – or
anytime – but I’d love for you to get enough information to know for sure.
You might even think of someone else that PartyLite would be perfect for.”
3 Close/
Next Contact
“We have an Opportunity Meeting on _________, and I’d love to have you go
with me. Or if you’d prefer, we could set a time to talk again this week at your
convenience. Which would be best for you?”
If “yes”, get her scheduled to attend a meeting.
OR
Set a tentative time to talk with you and your Leader.
If “no,” continue.
“I understand, ________ (name). May I keep in touch? People’s situations
sometimes change.”
“________(name), who do you know who might like to see a catalogue or
take advantage of earning extra income?”
Phone Call Guide G - Sponsoring
For calling back Show Guests
“Hi, ______________, this is _______________, I’m a PartyLite
Consultant. I met you at ___________ (Hostess’s) Show on ___________. ”
1 Introduction
“____________, I’ve been thinking about you since ______ (Hostess’s)
Show. Have you ever thought about doing something like I’m doing?”
If “yes,” or “no,” continue.
2 Reason
You’re Calling
“I love the flexibility PartyLite gives me to work my regular job and do
something I love. Would extra money each month interest you?”
If “yes,” or “no, continue.
“___________, you may or may not decide to do what I’m doing, but I’d love
to tell you more. You might even think of someone else who could use extra
income or be perfect for this kind of opportunity.”
“We have an Opportunity Meeting on _________, or we could set a time to
talk more this week at your convenience.”
If “yes,” then schedule a meeting.
OR
Set a tentative time to talk with you and your Leader.
If “no,” continue.
3 Close/
Next Contact
“I do understand, ______ (name). I’d love to keep in touch with you, as
situations do sometimes change. Could I check back in a couple of months
just to keep you up-to-date on what’s new at PartyLite?”
Ask her for a referral
“________(name), who do you know who might like to see a catalogue or
who could use extra income?”
Phone Call Guide H - Discover Partylite
For calling back Guests who took home a Discover PartyLite brochure
1 Introduction
“Hi, ______________, this is _______________, your PartyLite
Consultant. I promised I’d call back to see what you thought about the
Discover PartyLite brochure you took home to read.”
2 Reason
You’re Calling
“As you know from reading the Discover PartyLite brochure, our business
offers lots of benefits. The benefit that is most important to me is ______.
I’m curious… If you were to consider doing what I’m doing, which benefit
would be most important to you?”
Be sure to:
- Listen.
- Write down what she says.
- Repeat back what you heard!
- Proceed to the “close.”
“_________, it sounds like this might really be great for you.
What do you think?”
If, “yes,” tell her your Leader will call to help with the next steps.
If “no,” or hesitation or concern, proceed.
“What would be your biggest concern, ______? Anything else?”
Listen and write it down.
3 Close/
Next Contact
“If you didn’t have this concern, would you be interested?”
Proceed. Overcome her concern/objection.
“Have I answered your concern?”
If “yes,” invite her to a meeting.
If “no,” proceed.
“I do understand, _______ (name). I’d love to keep in touch with you, as
situations do sometimes change. Would that be alright?”
If “no,” ask for a referral.
Phone Call Guide I - Personal Preview
For following up on those you met away from Shows
“Hi, ____________, this is ____________, your PartyLite Consultant.
We met the other day at ____________________.”
1 Introduction
“When we talked the other day, I promised I’d check back with you to:
Choose the most appropriate offer:
2 Reason
You’re Calling
1.
Set up a ‘Personal Preview’ of our company and products
(in and out in less than 30 minutes)
OR
2. Pick a date for your Show.
OR
3. Set a specific time for you to get more information about PartyLite.
(If possible, invite her to an Opportunity Meeting.)
Which would be best for you, __________(date) or ___________ (date).”
If “yes,” schedule a date in your diary.
If “no,” find out why and offer a solution.
3 Close/
Next Contact
“I understand, _______________ (name). I’d love to keep you updated.
Would it be okay to check back at a later time when we have special offers or
a new catalogue?
Ask her for a referral:
“___________ (name), who do you know who might enjoy getting some
free products or making an extra $500 a month?”
Power Hour
Notes
[
14
]
[
]
8
9
PartyLite Leaders are just like you…
Some are stay-at home mums and dads. Many have other part-time or full-time jobs.
All began as Consultants with the same opportunity you have.
They made a choice to move up and advance in their PartyLite business. You can, too!
About the many benefits of Leadership.
How PartyLite’s Profit Programme works.
About Future Leader training and support.
You may also learn that you are already doing many of the same things Leaders do.
PartyLite Leadership allows you to…
Earn more income.
Be there for your kids.
Enjoy exotic trips.
Experience personal and professional growth.
Make great choices for your future and for your family.
Which of these benefits excites you the most about being a Leader?
IMPORTANT: Please refer to Section 18 for definitions or terms such as Active Central Unit, Profit
Plus etc. in this section. All Sales levels and Profit Plus percentage figures in this section are subject
to change.
[
Leadership - Section 9 - 08/06
]
[
1
]
Income that Makes a Difference
How would, say a $1,000 monthly increase in income make a
difference in your life?
Think about your lifestyle today and the dreams you have for your future.
If your dreams came true, would your –
Credit card debt be gone?
Car loan be paid off?
Holiday of a lifetime be a reality?
New dream home be without a mortgage?
Time and choices be totally different?
Want to change your lifestyle?
Look at the income difference you can have as a new Leader!
Whether your goal is $1,000 a month or $1,000 a week, in PartyLite’s Leadership Programme you
choose how much you want to earn and how quickly you want to advance.
More Leader Benefits
New Product Samples
Receive free product samples with new line introductions.
Recognition in Reflections Magazine
There’s nothing quite like looking for your name in Reflections – and finding it!
Leader E News and CBC pages
You’ll receive special e-mails for Leaders only. You’ll have excess to the Leader Information and
Leader Dashboard sections on the CBC.
National Conference Recognition and Training
Leaders attend special seminars and can qualify to receive on-stage recognition.
Special Leadership Training and Meetings
Take advantage of additional training – just for Leaders.
[
2
]
[
]
9
9
Additional Monthly Income as a Leader
SALES
EARNINGS
UNIT LEADER
INCOME
Profit @ 22%
PERSONALLY HOLD
12 X $500 SHOWS
$6,000
Bonus @ 6%
(Leaders @ 5%)
CONSULTANT
INCOME
$1,320
$1,320
$300
$360
Profit Plus 6%
$360
Profit Plus 6%
$900
Total
$2,880
$0
(no Profit Plus)
* This figure…
YOUR TEAM OF 6 - 10
CONSULTANTS HOLD
30 X $500 SHOWS
$15.000
$0
(no Profit Plus)
$1,680
Leaders can earn $1,200 a month more - over $14,000 per year!
The difference between you – a consistent Consultant – and a PartyLite Leader is that a Leader
earns 6% Profit Plus for accepting some additional responsibilities to help others. Only you can
decide on the income you want and the time you can put into your business.
[
]
[
3
]
You Plus 6!
The journey to Leadership is probably one you’ve already begun. You are fulfilling much of a
Leader’s role if you:
Earn Bonus consistently
Attend training meetings
Offer the PartyLite Opportunity at every Show
Make Power Hour Calls each business day
If you can book and hold six Shows to become a Consultant, you can sponsor six people and
become a Unit Leader.
To Promote-Out To Leader:
Prior to, or during your Leadership qualification month you’ll need
to have:
Personally sponsored at least four or more new Consultants.
A minimum of six or more Consultants on your team.
Choose the month you want to qualify and during that month:
Be a bonus qualifier with personal sales of $2800 or more.
Have a minimum of six Active Consultants, four of whom must be qualified.
Positively promote and support PartyLite.
Build at Your Own Pace
Once you become a Leader, you choose how far you want to take your business based on your
dreams and the lifestyle you want to achieve. Whether you want a better life for your family or
have exciting dreams of doing great things for great causes, your dreams can come true with
PartyLite’s Leadership programme.
[
4
]
[
]
9
9
Diamond Tennis
Bracelet &
Jewellery Box
Leadership Recognition
$4,000 cheque
$5,000 cheque
Honour Board
Honour Board
Special
Incentive
Bonus Plan
Special
Incentive
Bonus Plan
Dinner for 2 $150 value
Attendance by PL
Representative at
your celebration
Accomodation
at Conference
Pen & Pencil Set
Ceremony at
National
Conference
Ceremony at
National
Conference
Company Call
Single Red Rose
2 Red Roses
3 Red Roses
4 Red Roses and
1 Pink Rose
4 Red Roses and
2 Pink Roses
1 Dozen
Pink Roses
UL samples
SUL samples
GL samples
DL samples
RL samples
All new Products
All new Products
Attend Leader
Mtg as guest
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Congratulations
Congratulations
Congratulations
Congratulations
Congratulations
Congratulations
Congratulations
Congratulations
letter
letter
letter
letter
letter
letter
letter
letter
TL pin
UL pin
SUL pin
GL pin
DL pin
RL pin
RVP pin -
SRVP pin -
14 carat gold
14 carat gold
Name published
in Reflections
Reflections profile
with picture
Reflections profile
with picture
Reflections profile
with picture
Reflections profile
with picture
Reflections profile
with picture
Reflections Front
Cover picture
Reflections Front
Cover Editorial
Team Leader
Unit Leader
Senior Unit
Leader
Group Leader
District
Leader
Regional
Leader
Regional Vice
President
Senior
Regional Vice
President
Profit Plus
Team
Unit
Leader
Leader
1.5%
6%
Senior Unit
Leader
Group
Regional
Leader
Regional
Vice
President
Senior
Regional Vice
President
Leader
District
Leader
6%
6%
6%
6%
6%
6%
1st
4%
4%
4%
4%
4%
4%
2nd
2.5%
2.5%
2.5%
3rd
1.5%
1.5%
4th
0.5%
5th + below
Unit Level
Please refer to the Profit Programme for full details on Leadership Levels and Profit Plus.
[
]
[
5
]
Considering Being a PartyLite Leader?
If you are considering Leadership, we hope you’ll choose to share in the benefits and joys of being
a Leader with PartyLite. Things to keep in mind when you are considering Leadership or perhaps
are already a Leader:
The entire Profit Programme is essentially an award programme. As with any Company
programme, promotion or contest, it is subject to change and enhancement but be assured that
PartyLite is committed to reward performance and achievement.
With PartyLite, you’re rewarded not only for your own performance, but for your ability to
effectively motivate and influence others on your team.
You will earn Profit Plus for the additional responsibility of providing guidance, coaching, training and
developing the Consultants in your Central Unit and as you progress within the Profit Programme
for those within your lineage team.
As a Leader, you have the responsibility to positively influence the Consultants in your Unit with
training and personal contact. Your income can grow by helping to support your team members
with effective training meetings.
You will grow as a Leader by personally attending any training meetings offered to you by PartyLite
and your Regional or Senior Regional Vice President (i.e. monthly Leader Meetings, Regional
Meetings). And remember to attend annual National Conference and Leader Summit!
Leadership Profit Programme
The PartyLite Leadership Profit Programme is designed to provide Leaders and Team Leaders with
increased income opportunities when they sponsor, train and support other Consultants. The more
you grow your team, the more you earn. Qualified Unit Leaders and above receive Profit Plus on
their personal sales and Profit Plus on not only their personally sponsored Consultants, but all the
Consultants in their Central Unit. Team Leaders receive 1.5% Profit Plus on the retail value of the
compensatable sales of their personally sponsored, qualified and active consultants. When Leaders
promote out new Leaders, they also receive additional Profit Plus on those Leaders and their
Consultants. Call your Leader today and ask her how to get started on your journey to Leadership!
Important:
The following pages give you examples of how to achieve each level of the Leadership Profit Programme.
This is a general description of the PartyLite Profit Programme. See the PartyLite Profit Programme Book
for complete details on Leader qualifications, maintenance, and proper Profit structure.
[
6
]
[
]
9
9
Profit Plus
Team Leader Level
A Consultant with two personally sponsored Qualified active Consultants (TL)
Consultant
Team Leader
1.5%
Consultant
Team Leaders – the first level of Leadership earn 1.5% Profit Plus on the compensatable sales of
personally sponsored Consultants when both the Team Leader and two of the personally
Sponsored Consultants are active in a business month.
Qualification for Team Leader:
During the month of qualification, the prospective Team Leader must be an active,
Have a good credit standing.
qualified Consultant.
Personally sponsor a minimum of two (2) qualified, active Consultants.
Unit Leader Level
Profit Plus
A Leader with a Central Unit (UL)
Consultant
Consultant
Consultant
Unit Leader
Consultant
Consultant
Consultant
Example:
Qualification for Unit Leader:
6% You & your Unit
Prior to promoting-out, the prospective Unit Leader must:
Central Unit
6%
achieve $11,000
Have a good credit standing.
compensatable sales
Have personally sponsored four (4) Consultants.
= $660 Profit Plus.
During the month of qualification, the prospective Unit Leader must:
Be a Bonus qualifier.
Have a minimum of six (6) active Consultants, four (4) of whom must be qualified.
A Unit Leader receives 6% Profit Plus on the compensatable sales of all Consultants in her Central
Unit including her own sales.
[
]
[
7
]
9
Profit Plus
Senior Unit Leader Level
A Leader with one first level Unit (SUL)
Senior Unit Leader
Central Unit 6%
First Level Unit 4%
Unit Leader
Example:
Qualification for Senior Unit Leader:
6% - You & your Central Unit achieve
Be an active Unit Leader with an active Central Unit (could formerly be a Team Leader or
$11,000 compensatable sales = $660
Consultant; see Unit Leader qualifications).
4% - Unit Leader and her Central Unit
Maintain all Leader qualifications:
achieve $10,000 in compensatable sales
a. A good credit standing
= $400
b. Personally Active
PROFIT PLUS $1,060
Promote-out one (1) first level Unit Leader or above rank.
Group Leader Level
Profit Plus
A Leader with two first level Units (GL)
Group Leader
Unit Leader
Unit Leader
Qualifications for Group Leader:
Be an active Unit Leader with an active Central Unit (could formerly be a Team Leader or
Consultant; see Unit Leader qualifications).
[
Promote-out two (2) first level Unit Leaders or above rank.
8
]
[
]
Central Unit 6%
First Level Units 4%
9
District Leader Level
Profit Plus
A Leader with three first level Units (DL)
Central Unit 6%
District Leader
Unit Leader
Unit Leader
Unit Leader
Qualification for District Leader:
Be an active Unit Leader with an active Central Unit.
Promote-out three (3) first level Unit Leaders or above rank.
Regional Leader Level
Profit Plus
A Leader with four first level Units and one second level Unit (RL)
Regional Leader
UL
SUL
UL
Central Unit 6%
UL
UL
Second Level Units 2.5%
Qualifications for Regional Leader:
Promote-out four (4) first level Unit Leaders or above rank.
Have a minimum of one (1) second level Unit.
[
]
[
9
]
Regional Vice President Level
9
Profit Plus
A Leader with six first level Units, two second level units. (RVP)
Central Unit 6%
Regional Vice President
SUL
SUL
UL
UL
UL
UL
UL
UL
(Third level is not a qualification for promoting-out)
[
Promote-out six (6) first level Unit Leaders or above rank.
Have a minimum of two (2) second level Units.
10
]
[
Qualifications for Regional Vice President:
UL
]
Third Level Units 1.5%
9
Senior Regional Vice President Level
Profit Plus
A Leader with eight first level Units and three second level Units OR be a Regional Vice President
with proper structure and have a Regional Vice President in your Profit Structure. (SRVP)
Senior Regional Vice President
SUL
SUL
SUL
UL
UL
UL
UL
UL
UL
UL
Central Unit 6%
UL
UL
(Third level & below are not qualifications for promoting-out)
Third Level Units 1.5%
UL
Fourth Level Units 1%
UL
Fifth & all additional Level Units 0.5%
Qualifications for Senior Regional Vice President:
Promote-out eight (8) first level Unit Leaders or above rank.
Have a minimum of three (3) second level Units,
OR, be a Regional Vice President with proper Regional Vice President structure, maintaining six
(6) first level Units, two (2) second level Units, and have a Regional Vice President in your
profit structure.
[
] [
11
]
Special Incentive Bonus Awards
The Special Incentive Bonus (SIB) is awarded to Regional Vice Presidents and Senior Regional Vice
Presidents with proper maintenance structure (An active Central Unit, six 1st level Units & a minimum
of two 2nd level Units).
The Special Incentive Bonus is awarded based on:
New Unit Leaders promoted-out at specified levels in the eligible Profit structure; and
All Leaders moved up in rank at specified eligible Profit levels.
Special Incentive Bonus Awards
1st Level
New Promote-outs
New Rank Changes
$1800
$1800
2nd Level
New Promote-outs
New Rank Changes
$1350
$1350
3rd Level
New Promote-outs
New Rank Changes
$ 900
$ 900
4th Level
New Promote-outs
New Rank Changes
$ 450
$ 450
NOTE: Special Incentive Bonuses will not be awarded on re-qualified Unit Leaders or higher ranks
if the re-qualification occurs within two (2) years following the reclassification date.
Future Leader Training and Support
At every level of Leadership, you enjoy a partnership of training and support from your Leader and
Head Office staff.
Future Leader Programme
Once you decide on Leadership, you’ll be invited to local Future Leader Meetings so that you’ll be
ready to begin your journey toward Leadership with PartyLite’s interactive Future Leader Programme.
Your Leader and PartyLite’s Future Leader Guide will help you:
Custom design a programme to help you become a new Unit Leader.
Provide training to help you build six important skills.
Help you select activities that will put what you learn into action.
Give you the flexibility to build on your strengths and develop in new areas.
Purchase your Future Leader Guide under Business Tools.
Your PartyLite Future Leader Programme will be the beginning of an exciting new journey in your
career. You’ll be working for yourself but never by yourself – someone will be working with you
every step of the way!
[
12
]
[
]
9
9
Leader Agreements
All Consultants who wish to become Leaders must sign a Leader Agreement, which must then be
received, accepted and countersigned by the company. The company will return the countersigned
agreement to the new Leader and she will begin receiving the benefits of Leadership.
[
] [
13
]
10
Recognition and
Awards Programmes
Whatever career path you choose in PartyLite, your Leader and Head Office team support you and recognise your
achievements every step of the way. In this section, you’ll discover the exciting Awards and Recognition awaiting you.
In this section you’ll learn about:
12-Month Bonus Club
Sales Excellence Levels I, II & IIl
National Record Breakers
Circle of Excellence
Sponsoring Excellence Levels I & II
Executive Club
Leadership Programme Rewards
You’ll also learn about earning awards
through contests and how you qualify.
Contest Qualifications
Contest Award Claim Forms
IMPORTANT: All dollar figures in this section are subject to change.
[
Recognition and Awards Programmes – Section 10 – 08/06
]
[
1
]
Recognition and
Awards Programmes
Recognising Your Achievements
Imagine walking on stage to receive a stunning crystal award, seeing your name in Reflections magazine, or having a fresh
flower bouquet delivered to you for reaching a new level of Leadership! These are just some of the thrills you’ll experience
as you reach your goals and grow your business.
From the newest Consultant who qualifies during Brite Start, to the most seasoned Senior Regional Vice President, PartyLite
applauds you and encourages you to keep reaching new heights. If you believe it, you can achieve it. Start believing today!
Take a look at the exciting and rewarding programmes available to you.
NOTE : For all recognition, Leaders and Consultants need to be Active each month during the programme or contest
period. (Consultants/Team Leaders with $900 or more in personal compensatable sales; Unit Leaders and above rank with
$1,400 or more in personal compensatable sales).
Bonus Club
When you submit $2,800 retail value or more in personal compensatable sales (before Hostess Specials, Hostess discounted
items, etc.) to Head Office within a business month (to be received and accepted at PartyLite’s offices within the business
month) you will achieve Bonus. Each month you achieve Bonus, you’ll also receive an additional 6% in Profit*!
*
Leaders receive 5% monthly Bonus.
For new Consultants the first month they can achieve Bonus Club membership is their first full month of business (including
bonus sales from previous days/weeks).
Bonus Club Members receive:
Reflections recognition
12-Month Bonus Club (July - June)
Consistency is the key to success in PartyLite. When you consistently earn personal Bonus with $2,800* or more in personal
compensatable sales every business month - July through June - you’ll join the 12-Month Bonus Club.
12-Month Bonus Club Members receive:
[
Exclusive award presented at National Conference
2
]
[
]
10
10
Recognition and
Awards Programmes
Sales Excellence Levels I, II& III Award (July - June)
Imagine receiving a special award just for doing something you love - selling beautiful candles and home decorating accessories!
When you achieve personal compensatable sales of $40,000 - $79,999 a year (from July-June), you’ll qualify as a Sales
Excellence Level I winner.
When you challenge yourself to sell $80,000 or more a year (from July-June), you’ll be recognised as a Sales Excellence
Level II winner.
When you excel in your business and sell $100,000 or more a year (from July - June), you will be recongnised as a Sales
Excellence Level III winner.
Sales Excellence Level I receive:
Sales Excellence Level II receive:
Name included in Head Office Hall of Fame
Sales Excellence Level lll receive:
Sponsoring Excellence Levels I & II award (July - June)
Sharing PartyLite’s incredible business opportunity and sponsoring lots of new Consultants builds a strong foundation for your
business and ensures future growth and success.
Your accomplishments for personal sponsoring can be honoured and recognised through the Sponsoring Excellence
Programme, which consists of sponsoring 12-23 Qualified new Consultants for Level 1 and sponsoring 24 or more Qualified
new Consultants for Level 2. (July-June)
Sponsoring Excellence Level I recipients receive:
Exclusive gift presented at National Conference
Sponsoring Excellence Level II recipients receive:
Exclusive gift presented at National Conference
[
]
[
3
]
Recognition and
Awards Programmes
National Record Breakers Awards (July - June)
When you set or break monthly sales or sponsoring records, you’ll experience the incredible sense of pride and
accomplishment that comes with being a PartyLite Record Breaker.
These Awards recognise the top performers in the following categories for holding the record in one business month:
Top Consultant / Team Leader in Personal Sales
Top Consultant / Team Leader in Personal Sponsoring
Top Leader in Personal Sales
Top Leader in Personal Sponsoring
Top Leader in Central Unit Sales
Top Leader in Central Unit Sponsoring
Monthly Record Breakers receive:
Year-End Record Breakers receive:
National recognition at Conference
Exclusive gift
Definitions And Clarifications
In order to receive Record Breaker recognition, a Record Breaker must remain active every month during the calendar
year. In case of a tie in Personal or Central Unit Sponsoring, the winner will be determined by the cumulative sales of the
new Consultants sponsored during that month.
[
4
]
[
]
10
10
Recognition and
Awards Programmes
Circle of Excellence Awards (July - June)
When you set your heart on your dreams, find the courage to pursue them and the motivation and determination to make
them come true, you will no doubt find yourself in the coveted Circle of Excellence.
These awards are presented to the elite group of performers who excel in one or more business categories:
Top 3 Consultant / Team Leaders in Personal Sales
Top 3 Consultant / Team Leaders in Personal Sponsoring
Top 3 Leaders in Personal Sales
Top 3 Leaders in Personal Sponsoring
Top 3 Leaders in Central Unit Sales
Top 3 Leaders in Central Unit Sponsoring
Top 3 Leaders in Central Unit Leadership Development
Annual Circle of Excellence Award recipients receive:
National recognition at Conference
Exclusive gift
Definitions And Clarifications
In the case of a tie in the Sponsoring categories, winners will be determined by the compensatable sales of the Qualified
new Consultants.
In case of a tie in the Leadership Development category, winners will be determined by the Personal Sales of the
upline Leader.
[
]
[
5
]
Recognition and
Awards Programmes
Executive Clubs
Teamwork is the focus for Executive Club. When a Unit Leader motivates her team to work together to achieve consistent
sales levels in Central Unit sales for three consecutive months, the Unit Leader and the Unit have the distinguished honour
of being part of the Executive Club.
Executive Club Level $14,000 - $21,999
Excellence Executive Club $22,000 and over
Executive Club achievers receive:
Reflections recognition*
Excellence Executive Club achievers receive:
Reflections recognition*
Executive Club plaque
Definitions and Clarifications
Executive Club membership is available to all PartyLite Unit Leaders and above and may be attained anytime during the year.
Membership is tracked by the Head Office, therefore, no claim forms are required for membership. As Leaders qualify with
3 consecutive months of Central Unit retail value compensatable sales of $14,000 and over, they automatically become club
members at the appropriate level.
After membership is attained, should a Leader fall below either Central Unit retail value compensatable sales requirement,
she will have one month waived per calendar year to maintain her membership of that level. Should a Leader fall below
either Central Unit retail value compensatable sales requirement after she has used her one waived month, she will forfeit
membership of that level. Reinstatement in the Club will require 3 consecutive months of the appropriate Central Unit retail
value compensatable sales level.
If a Leader promotes-out a Unit(s) from her Central Unit while in qualification for Executive Club membership, the
compensatable sales of the new Unit(s) during the next month will be included in the Central Unit retail value compensatable
sales requirement.
As an incentive for Leaders to promote-out new Units from their Central Units after membership is attained, members who
promote-out a new Unit from their Central Unit will be allowed 2 consecutive waived months following the month of the
new Unit promote-out. Members who promote-out two new Units from their Central Unit in a single month will be
allowed 3 consecutive waived months following the month(s) of the new Unit(s) promote-outs.
Please refer to the standard challenge qualifications in effect during this programme later in this section.
* In Reflections the published number of months qualified will reflect current membership of Executive Club at the most recent
level of attainment.
[
6
]
[
]
10
10
Recognition and
Awards Programmes
Leadership Rewards
Leadership is the place to be in PartyLite! It’s where you’ll increase your income, experience personal
growth, enjoy incredible benefits and help make a difference in the lives of others.
As a Leader, you’ll also receive product gifts from PartyLite throughout the year and receive
specialised training during National Conference, and more.
Leaders receive:
Profit Plus
Reflections recognition, including a personal profile and picture at RVP level
Exclusive gifts
New product samples with catalogue introduction
For more details on Leadership rewards, see Section 9.
For more information on Profit Plus Awards and Leader qualifications, maintenance and
guidelines, please refer to your PartyLite Profit Programme Booklet.
*Subject to change.
[
]
[
7
]
Recognition and
Awards Programmes
Standard Contest Qualifications
[
To qualify for any contest, Leaders and Consultants must be “active” each month during the contest dates (Consultants
and Team Leaders with $900 retail value or more in personal compensatable sales; Unit Leaders and above rank with
$1,400 retail value or more in personal compensatable sales from the month they move up to Unit Leader.
Newly-sponsored Consultants during a contest must be active each business month during the contest starting with their
first full month of business, (excluding any “Bonus” sales from previous days/weeks.) Activity is based on a business month
only and is not subject to the special terms of the Brite Start Programme for new Consultants.
All Leaders and Consultants qualify for any contest at the rank they hold at the beginning date of the contest unless
otherwise stated in the contest brochure.
To count as a Qualified new Consultant in any contest, a new Consultant must qualify with $2,000 retail value in
personal compensatable sales within the first full month following her Start Date (including any “Bonus” sales from
previous days/weeks). If a new Consultant’s Start Date falls on the first business day of the month, she has until the last
business day of that month to qualify. Individuals who reside at the same address as the sponsoring Consultant will not
be counted as new Consultants in contests, competitions, sales campaigns and recognition programmes.
If contest awards or points are awarded for creating a new Unit Leader, both the new Leader and the Leader creating
the new Unit must be personally active and existing Unit Leaders must have an active Central Unit throughout the contest.
(See maintenance).
Reclassification and requalification of a Unit Leader does not count in any contest, unless that requalification occurs more
than two years after reclassification.
To be considered in any contest as a “newly-sponsored Consultant”, a previous Consultant with PartyLite must have
been totally “inactive” for 27 months.
Deadlines for all sales or new Consultant Agreements are noted for each contest. There will be no exceptions for any reason.
A good credit standing is required for any Leader or Consultant to qualify for any contest. Any Leader/Consultant who
is currently restricted to money orders or bank cheques must continue to remit accordingly. As long as there is an
outstanding obligation due to PartyLite, the Leader/Consultant may be disqualified from a contest.
Shows returned by Head Office for any reason will not count toward personal or Unit volume until accepted by Head
Office. All current Company policies will remain in effect during contest dates. Any special requests must be made in
writing and must be received at Head Office within 7 business days of the contest deadline.
When one or more items are cancelled on a Show due to an invalid credit card or refund, any subsequent adjustment of the
Consultant’s compensatable sales will affect Contest points and Awards during the month of the Contest.
PartyLite reserves the right to disqualify any Leader or Consultant who violates any PartyLite policy or procedure.
For the purpose of any Contest, if a Show Order Form does not have a Show Date indicated, it will automatically be
assigned the first day of the month and will not be changed for any reason. If the first day of the month does not fall
within the dates of the Contest, the Show will not count for that Contest.
8
]
[
]
10
10
Recognition and
Awards Programmes
Business Month Definition
In ALL cases where stated “within a BUSINESS MONTH” Show Orders are required to be received and accepted at PartyLite’s
offices by or on the last working day of the month. These dates are highlighted each month in the Reflections magazine.
Contest Award Claim Forms
PartyLite promotes a wide variety of contests during various selling seasons. Enclosed with the details of certain contests,
each Consultant is mailed a “Contest Claim Form”. This will only occur if it is required to submit a Form to the Head Office
to claim items qualified for during the contest. Most contest rewards are actioned automatically by Head Office. The Claim
Form will reiterate important facts regarding redemption of an award (i.e. contest dates, final date claims will be accepted,
delivery charges, etc.).
To assist you in tracking your progress, we suggest you keep your Claim Form together with the “Definitions and
Clarifications” for each contest. PartyLite is not responsible for Claim Forms received at Head Office after a deadline date for
any reason. Claims cannot be accepted via telephone.
Claim Forms Cannot Be Accepted If:
1. Any of the requested information is omitted.
2. Not submitted on the proper form.
3. Not accompanied by any required remittance.
4. Submitted after the deadline date.
5. Contest qualification is not met.
We recommend you contact your Leader if you have any questions regarding qualification for any contest. She may be able
to explain terminology that may be new to you, help you set weekly and/or monthly goals to attain the level you desire and
assist you in any way she can.
[
]
[
9
]
Recognition and
Awards Programmes
Notes
[
10
]
[
]
10
11
PartyLite Products
This section has lots of great product information – from candle care and candle burning to fun
product tips you can share at Shows.
Special features that make our products unique
Fun tips to share at Shows
Special care and safety tips
About each category of PartyLite’s platinum-quality candles
About product returns and other product policies
Frequently asked questions (FAQs) - and how to answer them
Top performance tips
[
PartyLite Products – Section II – 08/06
]
[
1
]
PartyLite Products
PartyLite Candles
Candle Quality
The quality of PartyLite’s candles may be the
Finest ingredients
reason you joined PartyLite. It’s often the reason
PartyLite candles are made of highly refined paraffin and
that Hostesses and Guests become lifelong
other high quality materials. PartyLite wicks are lead-free;
customers. Why? Because when they light a
additionally, wicks are specifically chosen to enhance the
PartyLite candle, they know with confidence they
burning performance of each of our candle styles.
brought into their home the finest quality candle
Exceptional fragrances
available on the market today.
PartyLite fragrances are created exclusively by perfumers
The best part – while customers can buy candles in stores
from top international fragrance houses around the world
everywhere, they simply won’t find the selection, quality
and are chosen based on the latest trends. PartyLite ensures
and service that PartyLite offers.
a wide assortment of fragrance categories including Fruits &
Citrus, Fresh/Clean, Herbal & Woodsy, Floral and Edible.
All PartyLite fragrances are consumer tested in our
state-of-the-art sensory evaluation labs to ensure we
provide our customers with “winning” fragrances.
Exclusive formulations
Each PartyLite candle form is uniquely developed with an
exclusive formula to provide our customers with the safest
and best performance. At PartyLite, we are also constantly
improving our candles with the latest advancements in wax,
wick, colour dyes, fragrances and additives as each of these
components is critical to getting the best burn from our
candles. The exact composition of each PartyLite candle
style is a trade secret.
Quality you can count on:
We are committed to Quality and stand behind every
product we sell. Each candle and accessory is put
through rigorous testing by PartyLite’s Research and
Development Facility and our own Quality Assurance
Department. That’s why it’s easy to offer the following
guarantee for every candle and accessory you sell.
[
2
]
[
]
11
11
PartyLite Products
PartyLite Accessories
Accessory Quality and Safety
PartyLite’s candles and accessories are designed to
Our Product Development Team’s quality and
work together to bring your Customers the very
safety standards meet or surpass the standards
best in home decorating options. Whatever the
established by the US National Candle Association
décor, whenever the season, Hostesses and Guests
for the industry. Some of these test standards
find it easy to be at home with PartyLite.
include:
The best part – PartyLite is committed to producing the finest
Surface temperatures
quality accessories. This means, in every instance, PartyLite
All accessories are evaluated for surface temperature using
uses the finest materials to produce exclusive designs not
high-tech thermal imaging devices.This ensures that the
seen anywhere else.
surface of each holder can be safely touched while a candle is
burning in it. And that’s true whether it is made of glass,
PartyLite candle accessories have a competitive advantage
ceramic or metal.
in many ways. Your Customers will find a wide range of
unique and attractive designs from which to choose, they
Thermal shock test
can count on superior quality, and all of our accessories are
All glass accessories must pass a test for their reaction to a
thoroughly and rigorously tested to ensure the highest level
sudden and extreme temperature change and are
of quality, safety and performance.
examined for any hint of breakage. Glass holders passing
this test ensure that the glass can handle the high
temperature conditions experienced when used with a
burning candle.
Tip stability
All PartyLite accessories also pass the tip test. This increases
the safety standard for our products.
Flammability
New materials used in producing innovative designs must
pass this test to ensure that under reasonably expected
conditions, the items will not support a hazardous flame.
PartyLite adheres to an internal standard that exceeds the
current industry standards for flammability.
Guarantee statement:
Safe candle performance
Accessories affect the burn performance of a candle far more
than most people realise. All accessories are tested with
We will replace, to your complete satisfaction any
PartyLite candles to ensure the best performance and safety.
merchandise, providing you notify your Consultant
within 90 days of the date your Hostess received the
Show Order, and they will be happy to help you. This
is in addition to your rights under Australian law
including the Trade Practices Act.
[
]
[
3
]
PartyLite Products
Care Tips
Share these candle care tips at Shows. Also, give Guests
Beautifying
a Live by Candlelight leaflet to provide them with valuable
Keep candles beautiful by rubbing gently with a fine mesh
candle care information and your contact information for
stocking to heighten the gloss and remove any scratches.
booking Shows.
Releasing fragrance
Centering wicks
Over time, candles may appear to lose their fragrance.
It not only helps candles burn evenly, but also protects the sides
Interaction with air creates a surface barrier that traps
of the holder or container that could be damaged by close
fragrance inside. To release fragrance, simply rub the candle
contact with the flame. Use an unbent paper clip to position
with mesh cloth and the candle will smell like new.
the wick when necessary.
Removing wax from glass holders
Placement of candles
To remove wax from glass, run under hot water until the
To avoid spillover from the wax pool, always place candles
wax is melted, then wash with warm, soapy water.
on a flat level surface, away from drafts.
Excessive wax may also be easily removed from holders by
cooling in the freezer until the hardened wax will “pop out.”
Storage
Bring holders back to room temperature before re-using.
Candles are sensitive to both temperature and light; avoid
(Never use a sharp instrument to remove wax from holder.)
colour fading, melting or cracking by storing candles in a
cool, dry, dark place. Avoid placing candles in direct sunlight
Removing wax (carpet)
to prevent fading and warping.
To remove wax from carpeting, please contact your local
Grouping
synthetic fibres that can melt if exposed to extreme
When grouping lit candles, keep candles and holders at least
temperature. PartyLite does not recommend using heat to
5cm apart from side to side to prevent excessive heat
remove wax from carpeting.
carpet supplier for instructions. Many new carpets contain
buildup, which can cause the candles to spill over.
This handy little booklet can also advertise your business.
Be sure to add your contact information on the label section.
[
4
]
[
]
11
11
PartyLite Products
Safety Tips
Along with care, safety tips are also included on the Live by
Debris - Keep liquid wax free of wick and match debris,
Candlelight leaflet.
as these are flammable. Always remove the metal sustainer
from a completely burned votive.
Never leave a burning candle unattended
Extinguish the flame before falling asleep or leaving a room.
Keep burning candles within sight.
Wick trimming - For most candles, you achieve the
best burn when you trim the wick to 0.5 cm before each
lighting (except tealights and 3-Wicks).
Never move a lit candle or torch the liquid wax
at any time. Extinguish and let wax harden before moving to
a new location.
Removing carbon - If black deposits build up and
form a carbon ball on the candle wick, extinguish the
candle, then trim the wick for clean and even burning.
Children and Pets - Keep burning candles out of
carbon balls that fall into the wax should be removed. This
the reach of children and pets.
is because carbon ball debris can cause the candle to burn
unevenly and can pose a safety issue.
Placement - Do not place holders in drafty areas or on
top of televisions or other electronic equipment or furniture
Snuffer - Always use a snuffer to extinguish candles. This
that could be damaged by heat. Always burn candles in
prevents wax from spraying and wicks from drifting off
appropriate heat-resistant holders on heat-safe surface.
centre. Do not extinguish candles with water, as it may
When grouped together, candles should be separate and 5
cause wax to splatter or the container to break.
cm apart from side to side. Keep natural materials and
flammable rings away from candles and always keep candles
a safe distance from combustible materials such as curtains.
Extinguish - Do not allow a candle to burn down
completely. Extinguish the candle when it gets to within 1 cm
of the holder’s or jar’s bottom. This minimises the risk of the
candle or holder overheating.
[
]
[
5
]
11
PartyLite Products
Universal Tealights®
Tealights quickly bring a tealight house to life, or cast a warm glow in a dark or shadowy corner.
Tealights
Special Features:
PartyLite tealights have a unique patented design that allows them to liquefy and fully consume
Burn time 4 to 6 hours
as they burn.
The special cup allows melted wax to pool at the centre for improved wax consumption.
Colour and fragranced throughout.
Tealights are packed and sold in boxes of 12.
Patented cup allows tealights to be used in all holders, even tealight houses.
Special Care:
For best burn results, do not trim tealight wicks.
Floater Candles
All year round favourite! Float them in a decorative bowl to enliven a summer patio or party. Or
bring them indoors and float them in a Candle Stand or bowl.
Floater
Special Care:
Gently place floaters in water to avoid getting water on the top.
Floaters may lean during burning, but will continue to burn.
Floaters are packed and sold in boxes of eight.
Please note:
Suggested burn times throughout are
approximate. Factors, such as the
temperature of the candle and the air
can affect this estimate.
Fun Facts
Snuff it!
It’s fun to blow out birthday candles – but that’s the only time it’s OK to put out a candle
with a puff. If you blow out a PartyLite brand candle, the wax may spatter causing a difficult
clean up. It can also move the wick off-centre resulting in faulty burning the next time the
candle is lit. Using a snuffer prevents wax spatters and keeps the wick straight. PartyLite offers
snuffers in a variety of styles to suit individual décor and lifestyles. Be sure to suggest a snuffer
to every customer.
[
6
]
[
]
11
PartyLite Products
Round & Scent Plus® Square Votives
PartyLite’s most versatile candle style – the votive – comes in two different styles – round and square
with lots of fragrances to choose from.
Round Votives Special Features:
PartyLite votives fully liquefy as they burn, not only creating a beautiful, shimmering look, but
also fully consuming the wax so nothing is wasted.
Available scented and unscented.
Sold by the dozen with the convenient option of choosing two different scents within the dozen.
Round Votives
Consistent levels of colour and fragrance throughout the candle, unlike many competitors’ candles.
Scent Plus® Square Votives Special Features:
Provides a high-fragrance impact for customers who like to surround themselves with scent.
Liquefies and fully consumes the wax. Each is long lasting and burns for an amazing 18 to
20 hours or approximately twice as long as our round votives.
Sold in six-packs. Just one six-pack provides up to 120 hours of fragrance. Consistent levels of
Scent Plus
colour and fragrance throughout the candle, unlike many competitor candles.
Tips (for both round and scent plus® square votives):
Use the Fragrance Samplers in your Kit to introduce new fragrances at your Shows.
It’s easy to change the ambiance of a room simply by changing the colour and scent of the votives.
A couple of votives wrapped in colourful netting or tulle make a quick gift for a friend or a nice
‘thank you’ for a Hostess.
Unlit scented votives make drawers and wardrobes smell great! For best results remove the
wick and wrap in netting.
If fragrance weakens over time, rub the votive with a mesh cloth to release fragrance.
Special Care:
Place votives in a holder that is designed to contain the wax as it liquefies.
Always remove the wax and sustainer (small, round metal clip that holds the wick) from
the holder before adding a new votive.
“Just a bit of string”
Fun Facts
The colour, fragrance and size of a candle will each change the way the candle burns.
To ensure the quality of burn, PartyLite uses more than ten different kinds of wicks. It may be
just a “bit of string,” but it contributes significantly to the excellence of the candles you offer
your customers.
[
]
[
7
]
PartyLite Products
11
Pillar Candles
PartyLite pillars have consistent levels of colour and fragrance throughout the candle, unlike many
pillars sold elsewhere. This means that PartyLite pillars deliver a long-lasting, consistent burn
throughout the life of the pillar.
Round pillars
7cm x 12 cm
Round & Square Pillars Special Features
Continually and subtly add fragrance to the room for many hours.
Designed to burn evenly and fully consume as they burn.
Colours and finishes are based on latest colour and home décor trends and are easy to
7cm x 17 cm
incorporate into any design style.
Grouped together as a candle garden or candlescape, they create a stunning decorative touch.
7cm x 22 cm
Mottled Round & Square Pillars Special Features
Higher level of fragrance provides a high impact fragrance experience.
Enhanced visual appeal of mottled surface.
Special Care
Trim the wick to 0.5cm each time before relighting the candle.
To promote even burning, burn pillars at least long enough for the wax to liquefy to the edges,
or for approximately one hour for each 2.5cm of the pillar’s diameter. Example: Burn a pillar
that is 7cm in diameter approximately 3 hours.
Round pillar candles should be gently shaped or “hugged” after each burning to promote even
and full consumption.
The corner peaks of the square pillar will form naturally after the first few lightings. Do not “hug”
square pillars.
When a pillar candle burns for many hours, a deep pool of wax can form as the wick gets long
and curls. This may cause the wax to spill over the sides of the candle or the wick to drown in
the wax. To prevent this, keep the wick centred and trim the wick to 0.5cm each time before
the candle is lit.
[
8
]
[
Square pillars
]
11
PartyLite Products
3-Wicks, Petite 3-Wicks & Bricks
Our powerhouse candle, the round 3-Wick, is a terrific value when you consider it fully consumes
down to a pancake size disc.
Special Features:
When burned according to instructions, candle will fully consume and not tunnel down the middle.
Consistent levels of colour and fragrance throughout the candle.
A scented 3-Wick creates a dramatic effect, even unlit, and can easily go from season to season.
3-Wick
Burn time 200+ hours
Special Care for a Round 3-Wick & Petite 3-Wick:
Position each of the wicks toward the centre of the candle to promote even burning. Do not
It is important on the first few times you light a new 3-Wick to allow enough burning time for
trim wicks.
the wax to completely liquefy to the edges of the candle (approximately six hours). This will help
the 3-Wick burn more evenly.
Once the 3-Wick has liquefied to its outer edge, extinguish the candle and allow it to solidify
again before re-lighting. This helps prevent possible dripping or spillover.
Throughout the burning of a 3-Wick, while the candle is warm and pliable, periodically shape
or ‘hug’ the 3-Wick by using your thumbs to gently press the soft edges inward around the rim
to keep the surface as even as possible.
It is recommended to burn a 3-Wick for six hours. If this is not possible, ensure that the next
burn cycle is for the full six-hour burn time. This will prevent “tunnelling.” We do not
recommend hugging Mottled 3-Wicks.
Special Care for a 3-Wick Brick:
For best performance, burn no more than 3 hours at a time.
Petite 3-Wick
Should not require any hugging; the sides should naturally start to curl in after the first few
Burn time 100+ hours
burn cycles.
If the wax does not liquefy to the edges of the candle, thicker side walls may form. Extinguish
the candle and very gently run your fingers along the long sides of the candle, similar to
Round Pillar care.
From wick to end!
Fun Facts
Even the best of the best needs a bit of pampering from time to time. For example, if a carbon
ball forms on the wick of one of your favourite pillars, votives, or tealights, simply trim it off
the wick. Then, when you light your candle, it will burn cleaner and brighter. Remind your
Hostesses and Guests to trim carbon balls off wicks to keep their candles looking their best –
3-Wick Brick
from wick to end!
Burn time 35-40 hours
[
]
[
9
]
PartyLite Products
11
Bestburn® Jar Candles
Jar candles and decorative jar accessories make instant decorative accents and are great gift ideas for
any occasion.
Special Features:
Jar candles provide a high-fragrance impact for customers who like to surround themselves
with scent.
Barrel Jar
Burn times 55-60 hours
The Bestburn wax formula burns cleanly, evenly and completely.
Jar designs work with any room décor and are great when paired with new jar accessory
toppers and or bases.
Special Care:
Always place a wax-filled container on a heat resistant surface. Do not place on televisions or
other electronic equipment or furniture, which can be harmed by heat.
To avoid glass damage and development of soot, it is important to extinguish the candle when
it has burned to within 1cm of the bottom of the container. Do not burn to the bottom.
Trim the wick to 0.5cm before each lighting and position wick toward the centre of the candle.
To promote even burning, burn the candles long enough for the wax to liquefy to the edges
of the container.
Trumpet Jar
After the candle is extinguished, any residual soot can be removed from the inside of the
Burn times 35 to 40 hours
container by using a soft cloth dampened with alcohol or plain water.
Slim Hurricane
Clean candles burn brighter!
Fun Facts
Whenever you light a candle, you expect the flame to glow like a tiny star. With PartyLite
brand candles, that’s just what you’ll get. Carefully selected and quality tested, each wick
delivers a bright clean flame from wick to end.
[
10
]
[
]
11
PartyLite Products
Taper Candles
PartyLite tapers come in several shapes and styles, and when accompanied by one of our many
taper holders, allow the customer to create different decorative looks.
Special Features:
PartyLite tapers are drip-resistant. This is because they have an exterior layer of wax that is
slower to melt than the interior wax.
Handipt 15 cm
PartyLite taper candles are unscented (with the exception of our Spiced Vanilla 15cm Utility
candle) and perfect for use when fragrance is not desired – for example, on the dining room table.
A special base dip enables the taper to adhere to any PartyLite taper holder.
PartyLite Square Taper candles are solid, moulded candles with colour throughout.
PartyLite 25cm Square Tapers keep their shape as they burn.
Special Care:
Trim wicks to 0.5cm before each lighting. Be sure tapers are completely straight in their holders
before lighting.
When grouping tapers, keep them at least 5cm apart to prevent excessive heat buildup.
Protect all holders from damage by extinguishing tapers when they have burned down to within
5cm of the holder base.
To get the longest amount of burning time from tapers and to minimise the possibility of
dripping, keep tapers away from drafty windows, fans, air conditioners, and heat ducts.
Store tapers flat to prevent bending or warping.
Be sure to remove ornaments and decorative additions from candles before you light them.
Handipt 25 cm
Be a match maker!
Fun Facts
It’s easy to remember never to leave a burning candle unattended. Plan ahead, and match the
candle type to the time you have for enjoying it.
For example, votives and tealights are fine when time is limited. These mighty miniatures
liquefy and release their scent quickly. They require little maintenance and can be burned for
adaptable lengths of time.
On the other hand, you might want to burn a pillar or a 3-Wick when you are entertaining at
home, or spending a leisurely evening with the family. Pillars should be burned for a minimum
of one hour per 2-5cm in diameter. You’ll also want to remember to give them a gentle “hug”
now and then.
Square Taper
[
] [
11
]
PartyLite Products
11
Ball Candles
Ball candles are decorative, adaptable and make cleanup of holders a snap.
Special Features:
Ball candles retain their shape leaving only a thin shell when the candle is finished burning.
The harder outer layer of wax makes the ball candle ideal to use outdoors, because in moderate
drafts it will not spill over the edges.
Ball candles add interest to candle groupings when placed with either square or round pillars.
Special Care:
7cm Ball
Trim wick to 0.5cm before each lighting.
Ball candles do not need to be shaped or ‘hugged.’
Burn a ball candle long enough for it to liquefy to the edges each time. (approx. 1 hr.)
Wax ball candles should not be burned below 2.5cm from the base.
Aroma Melts
Aroma Melts are quick and convenient ways to provide high-impact fragrance for Customers who
like to surround themselves with fragrance.
Aroma Melts Special Features:
Aroma Melts are wickless
Completely liquefies in 20 - 30 minutes to add instant fragrance to the home, but do not consume.
Aroma Melts Special Care:
[
Place the wax in the bowl of the Aroma Melts Warmer and light a tealight in the hollow of
the Warmer.
Aroma Melts will not consume and will need to be replaced after 12 – 14 hours of use. (Do
not burn dry.)
To remove, let the wax solidify (approximately 60 minutes), then press on the edges of the wax
with thumbs. The wax must be completely cool for it to slip out in one whole piece.
Do not use anything sharp or abrasive to remove the Aroma Melt, as this may scratch the
interior of the Warmer.
Do not place a Warmer in refrigerator or freezer while warm. Always allow to cool to
room temperature.
Liquefied wax is hot (as hot as 95 degrees Celcius) and may cause skin burns if touched.
Do not touch at any time.
Recommended for use only with PartyLite Aroma Melts Warmers and PartyLite tealights.
12
]
[
]
Aroma Melts
12 to 14 hours of fragrance
11
PartyLite Products
Well Being Symbols
Well Being by PartyLite™
Create a home sanctuary with Well Being by PartyLite. Engage multiple senses with fragranced
candles, accessories, personal care products and music to rejuvenate your mind, body and soul.
Special Features:
Each fragrance contains essential oils and complements the candle colours and accessory
shapes, speaking symbolically to a specific state of mind.
Candles have a rustic finish, suggesting our connection with the earth.
Engage your sense of touch with the Well Being Stones, one included with each accessory.
Unwind
Stimulate your sense of sound with instrumental music CDs that speak to your soul.
Ceramics feature a beautiful reactive glaze, making each piece unique. (Hand wash in warm,
soapy water and dry with a lint-free towel. Do not place in dishwasher.)
Massage oil, pulse point cream and foot lotion are dermatologist and ocular tested, ensuring
products are safe from irritation.
Formulas are non-animal tested.
Care & Usage:
Relax Foot Lotion – Feel the cooling sensation relax your muscles.
Unwind Linen Spray – Spritz your linens with this soothing fragrance.
Revitalize Pulse Point Cream – Massage a tiny dab of cream on pulse points.
Relax
Revitalize
[
] [
13
]
PartyLite Products
Candle Product FAQs
How are votives packaged?
Most votives are sold by the dozen and packaged in boxes
of six. This allows Hostesses/Guests to choose two scents
(within the same price range) for every dozen purchased.
Note: The Scent Plus Square Votives are packaged in boxes
of six, and sold by the half dozen.
Should the label from the bottom of the 3-wick
be removed?
The bottom label should stay on the candle. The wicks are
inserted after the molding process and the label is needed
to secure the wicks.
How are tealights packaged?
Tealights are packaged and sold in boxes of 12.
Can I recycle the plastic tealight cups?
Yes, if your community recycles plastics.
How do I find out if a specific ingredient is used in
PartyLite candles?
If a customer needs to know this (usually due to an allergy),
your Leader can call Customer Service with the specific
ingredient and they will obtain this information and return
your call.
Can we advise that our candle fragrances
are therapeutic?
The Company does not support any therapeutic claims
associated with our fragrances and asks that these claims
not be made in connection with our products. This policy
helps protect you, as well as the Company, from any
potential liability.
Do we use lead in our wicks or candles?
No. All of PartyLite’s candles, wicks and sustainers are all
lead free.
When grouping candles, how far apart should
they be?
When grouping lit candles, please keep candles and holders
at least 5cm apart from edge to edge.
How do I remove wax from carpet/fabric?
To remove wax from fabric or carpet, please contact the
manufacturer for instructions. You may advise them that
PartyLite uses oil-soluble dyes. Many materials could contain
synthetic fibres that can melt if exposed to extreme
temperatures. PartyLite does not recommend removing
wax with heat.
[
14
]
[
]
Is there anything special I should do before
burning my candle?
For best results, trim the wick to 0.5cm before lighting, with
the exception of tealights and 3-Wick candles.
My candle has been sitting out and has lost all of its
fragrance. How long does the fragrance last?
Our candles will appear to lose fragrance when sitting out
not burning. If you rub the candle with a fine mesh cloth,
the fragrance will be restored.
It says to burn my 3-wick for up to six hours at
each light. What do I do if I can’t do that?
After the first few burns, you can put your 3-Wick candle
out earlier than the recommended six hours if you have to.
Make sure that the next burn is at least a five to six hour
burn. You should not consecutively burn less than six hours.
11
11
PartyLite Products
PartyLite Accessories
Votive Holders
Taper Holders
PartyLite offers a wide selection of votive holders in various
PartyLite offers a selection of taper candleholders in single
designs, materials and finishes, as well as in single or multiple
and pair/versions (as in chandelier and wall sconces) from
holder versions to match every taste and decorating style.
very basic to ornate designs.
Since votive candles liquefy, they create a beautiful
shimmering look in our votive holders that are designed to
A taper holder holds a taper or dinner candle, and can also
hold liquefied wax. The shape and size of each holder is
hold a peglite for a tealight or votive. Most designs are
also designed to maximise candle performance.
vertical in profile, with a base for stability and a cup to catch
wax drips.
Tealight Holders
Like votive holders, all of our tealight holders are made
3-Wick Holders
exclusively to fit PartyLite’s unique clear plastic, patented
Our mighty 3-Wick candle in any of our 3-Wick holders
Universal Tealight cup.
becomes a focal point in any living space.
Tealight Houses
All 3-Wick holders can be used with a large or petite 3-
Light a PartyLite Tealight House, and experience the soft glow
Wick, and many are multi-functional and can be used with
of lights twinkling in every window. Each cut-out on the
floating candles or to create candle gardens. Besides holding
windows and doors casts a warm light and they are
candles, many are food safe and all make gorgeous
specifically designed so that the proper amount of air vents to
centrepieces.
maximise performance.
Lamps
PartyLite Tealight Houses are made of bisque porcelain and
Candlelight glows through romantic shades, and our
hand painted to achieve the richness and authenticity
wonderful decorative pieces fit any tabletop setting or
of each building.
décor. Lamps may use either tealights only or tealights and
votives if the lamp features a glass votive cup.
Pillar Holders
Our pillar holders are not only functional, but they are also
Lanterns
decorative. These are exclusively designed in a variety of
A beautiful way to illuminate a room or a wall space,
materials and finishes to complement the round and square
lanterns are very unique candle accessories. They protect
pillars we offer. Many also hold a ball candle. All PartyLite
the candle from drafts and breezes when used outdoors
pillar holders (with the pillar candles on them) must pass the
and are decorative accessories inside. Most lanterns are
tip stability test as well as the PartyLite internal standard to
versatile and can be placed on tabletops or hung from a
ensure a flat surface in the candle well when burning.
ceiling or a wall. Lanterns can be used with votives, tealights
and some taper candles.
[
] [
15
]
PartyLite Products
PartyLite Accessories continued
Sconces
Hurricanes
These traditional wall-mounted lighting fixtures enhance
A hurricane lamp has both a practical and romantic appeal.
almost any décor while adding dramatic light and shadow
It keeps a candle’s flame from blowing out and burning
accents to a room. We offer a variety of styles to hold
unevenly in areas where there could be unexpected drafts
tapers, votives, pillar candles and jar candles.
and creates an enchanting glow for special or everyday
occasions.
Aroma Melts Warmers
Snuffers
Heat rising from the lit tealight in the base of the Warmer
It is always recommended to use a candle snuffer when
gently liquifies or simmers these products releasing high-
extinguishing candle flames. A snuffer prevents liquefied
impact fragrance.
wax from spraying and keeps the wick from being blown
off-centre.
The Stress Test:
Metalware
Metals, including brass, aluminum, wrought iron and steel,
Metals are generally very strong and resistant to different
are generally very strong and resistant to different types of
types of stresses. PartyLite’s array of holders are even
stresses. They are measured based on properties, such as
more special because they are exclusive designs, decorative
hardness, strength, elasticity and malleability. All PartyLite
and versatile.
metalware products undergo stress tests to ensure the
highest quality standards.
Fun Facts
A rich history:
Most likely, the Romans were the first to use brass to make their coins and decorate their armour. Because brass and
other metals, such as wrought iron, stand the test of time, decorative candleholders often become family heirlooms
that can be passed down from generation to generation.
[
16
]
[
]
11
11
PartyLite Products
Ceramics & Glassware
PartyLite offers a wide variety of accessories in both ceramic
and glassware. Since many of these products have unique
characteristics and one-of-a-kind features, it’s not always
easy to distinguish what constitutes a manufacturing fault
that qualifies as return.
Ceramics: is it a return?
Yes, if ….
The glazing is not consistent throughout the item unless
noted as a reactive glaze which is inherent in the design.
Glassware: Is it a Return?
yes, if ….
The colours contain unintentional streaks, paint or
glaze runs.
There are breaks in the pattern due to incomplete
hand-painting.
There are dry patches in a glossy glaze.
It has cracks, chips or sharp edges.
The inside bottom of a moulded votive or tealight
holder has major bulges or indentations. (Note:
Hand-blown glass pieces may not be totally flat inside.)
It contains a large cluster of bubbles that are not part of
the design of the product.
When a bubble is open and its rim has sharp edges.
The item is warped, cracked, or chipped.
no, if ….
No, if ….
There are tiny pinholes (holes the size of pinpricks) in a
glaze. A small number of these is considered normal in
many ceramic glazes.
Mould or “chill” marks appear in the glassware, as long
as they do not affect the function of the holder.
The product includes occasional bubbles or “seeds.” All
glass may contain a number of bubbles, large and small,
tiny seeds or pinpoint marks. These features are
inherent in making glass and are not considered a defect
unless the surface is sharp or broken.
Fun Facts
One-of-a kind:
The term “ceramic” loosely describes anything that is made from clay. From the first primitive pottery to today’s sleek
high-glazed porcelains, working in clay is perhaps the oldest and most widespread art form in the world. The painting
of each piece involves several artisans, each one assigned to a particular colour. This ensures that each one is
hand-painted with precision and care. The result – beautiful, one-of-a-kind hand-crafted pieces.
[
] [
17
]
PartyLite Products
Accessory Product FAQs
Where is the list of component (replacement)
Can I add food colouring to the water I put in my
parts located?
resin or porcelain pieces?
The component parts list is issued after each new catalogue
Food colouring should not be added to the water, as this
is released. It is also available on the CBC.
may discolour the piece. Colour is occasionally added to
the water when a particular piece is being photographed for
How long are component parts available on
the catalogue to make it more visible.
discontinued items?
These are available for six months after the items are
Why do some votive holders include a glass cup
discontinued from the catalogue or while supplies last.
and others do not?
Is hardware included with wall sconces?
candles. A glass cup is occasionally included to enhance the
Yes, hardware will be included in the packaging of wall
performance of a holder when used with a votive candle.
Some candle holders can be used for tealights or votive
sconces in a specially marked polybag. This is usually taped
on the product or the internal packaging. A diagram for
How do I know when a product is defective?
installation with pictures can be found in the product insert.
Refer to the “Is It a Return?” information in this Section of
the Consultant Guide. This outlines in detail how to tell
How do I know if a product is food-safe?
when a product is defective. It also provides information on
This is usually highlighted in the catalogue copy and
reinforced in the product insert. The product insert also
specifies whether an item is dishwasher, microwave or
oven safe. Items for decorative use only (and not food safe)
some “perceived flaws” which are inherent in the product
as a result of manufacturing processes used. These flaws do
not affect the performance of the product and it should not
be returned.
will be marked with a Warning Label on the product that
reads: “Warning: This item is not to be used with food. Use
for decorative purposes only.”
or vice-versa?
We do not recommend this, as we cannot guarantee that the
How do I clean my partylite product?
To provide you with many years of safe use, enjoyment and
best performance of the product, please refer to the product
insert included with your product. This contains specific care
and use instructions including a recommendation on which
type of candle to use with the accessory. You may also refer
to the Product Section of your Guide for general care and use
instructions for each type of product.
[
18
]
[
May I use our wax in another company’s holders
]
other company’s holder or candle is safe to use with PartyLite
products. Our candles and candleholders go through
extensive product testing to assure that they are safe for use
and meet PartyLite’s expectations of quality performance.
11
11
PartyLite Products
Top Tips to ensure best performance of PartyLite products
Always read the product inserts! Product inserts provide
metal sustainer could cause breakage and damage to
recommendations for the appropriate type of candle to
the holder and result in excess sooting. Burn to within
use with each accessory.
1cm of bottom of jar.
Always use PartyLite Candles with PartyLite Accessories
Trim the wicks, except on tealights and 3-wick candles.
Wick maintenance each time the candle is lit enhances
Weather resistant is not weatherproof. Accessories are
the performance of the candle and the accessory. Keep
finished with a coating that will resist tarnishing and are
liquid wax free of wick and match debris, which are
tested to keep their appearance through moderate
flammable and unsafe, interfering with the proper
climates. We do not recommend leaving these
burning of your candle.
accessories outdoors for an extended period of time.
Do not burn wax-filled jar candles dry as heat from the
detailed information on proper care and use, as well as
only, to achieve quality performance.
Place votive holders in refrigerator to chill. Don’t drill or
Burn large candle styles long enough to form a
dig, scrape or pick with a blunt object to remove excess
pool of wax that reaches to the edge to ensure
wax from holders. Sharp instruments or abrasive
proper consumption.
cleaners can hurt the surface of the holder, which could
lead to breakage.
[
] [
19
]
12
Ordering Basics
To provide the best service to your Customers it is important that their orders be received correctly.
This section is designed to walk you through that process.
n
n
n
n
n
n
Order placement
Payment types
Credit Card Usage and Procedures
Product Availability
Gift Certificate Programme
Privacy
Placing Orders
Orders may be sent to the Head Office either by mail or express courier to:
PartyLite
PO Box 6100
Check your Orders for Stop Sell item(s), Item Number accuracy, and maths calculations.*
Different types of Orders may be sent to the Head Office at one time with a separate
payment for each Order. Once received, Orders are processed separately.
Orders may also be faxed to PartyLite on (02) 9678 9077 or placed online at
my.partylite.com.au or www.partylite.com.au. See Section 13 for more information.
Pricing
All prices in PartyLite catalogues are recommended Australian retail prices and include GST.
* PartyLite does not accept responsibility for any lost Hostess Credit/Specials, Profits, Unit Promote-Out, Leader
Maintenance, Bonus, Sales Credit or Bonus Points, loss of rank, etc.caused by the disallowance or miscalculation
of any Show Sales.
[
Ordering Basics – Section I2 – 08/06
]
[
1
]
Ordering Basics
What you should know:
Acceptable Payment Types
1. The credit card account number, expiry date and
signature of the cardholder is required.
Personal Cheques
PartyLite accepts personal cheques from all Consultants in
2. A Hostess may charge the total balance due on her
good credit standing for their Orders. At your Shows,
own purchases, Specials or discounted items only.
should a Hostess or Guest(s) wish to pay for her Order
3. Orders cannot be taken over the phone.
with a cheque, the cheque should be made payable to you,
4. Head Office cannot change any information on the Guest
the Consultant. You should then deposit the cheque(s) in
your account and write one cheque from your account for
Order Form. It must be re-submitted
5. Any credit card purchase submitted not covering the full
payment on all items indicated will be disallowed.
the cheque portion of the Show.
6. Any illegible credit card order will be disallowed and the
Consultant will be notified.
Credit/Debit Cards
Hostesses and Guests may use a credit card to pay for their
7. Any rejected or disallowed credit card order will be
purchases. Consultants may use a credit card for their
reflected in your compensatable sales, Bonus volume
personal purchases or to pay the balance on any Show order.
and sales volume for the current contest qualifications.
Electronic Funds Transfer (EFT) & Direct
Debit
8. Customer Service makes three attempts to resolve any
Consultants may use EFT or Direct Debit for their personal
directly. If, after 5 business days, no resolution is made,
purchases or to pay the balance on any Show order
the order will be cancelled and the balance of the Show
(although EFT is not available for online orders).
will be processed.
Any adjustment will be also reflected in the Product Credit.
Credit Card Usage & Procedures
Studies prove you will experience an increase in
your sales when offering credit card facilities at
your Shows.
problem with a credit card order with the Consultant
How to pay by credit cards
Filling out the Guest Order Form* when making credit card
sale is easy - just follow these simple steps:
1. Fill in the top of the Guest Order Form as usual.
2. Tick the appropriate credit card.
As a service to our Hostesses and Guests, MasterCard or
Visa may be used as payment for personal purchases.
Consultants and Leaders may also use any of these for
purchases when ordering.
3. Clearly and accurately write in the credit card number.
4. Re-confirm the credit card account number.
5. Fill in the expiry date and postcode.
6. Print the name of the Guest and have the Guest sign
her full name in the spaces provided.
7. Double check the account number, expiry date
to avoid processing delays.
8. Submit Guest Order Forms using credit cards as
payment on top of other Guest Order Forms inside
the Show Order Form.
*Please note: If a Hostess is paying for her purchases with a credit
card, she needs to fill out the appropriate information and sign the
Guest Order Form as well.
[
2
]
[
]
12
12
Ordering Basics
Product Availability
Stop Sell Items
PartyLite strives to ensure that only the highest quality
Consultants should not accept orders for an item that is
candles and accessories are available to your Customers at
placed on Stop Sell. You will want to make suggestions of
all times. Occasionally, a product may be temporarily
other products, which may appeal to your customer to
unavailable or discontinued. To provide the best customer
purchase in place of the item on Stop Sell.
service possible, you will want to advise Customers in
advance if there is an item currently unavailable (Stop Sell),
PartyLite expressly prohibits the issuance of a Gift Certificate
on backorder, or has been discontinued.
in lieu of product without a Customer’s consent. Closure of
your Consultant Account may result if PartyLite is advised
Before you go to your Shows, always check the Stock
that the Gift Certificate was issued in lieu of product without
Status on the PartyLite Consultant website, the CBC
the Customer’s consent.
(Consultant Business Centre).
Privacy of your Customers’ Information
Gift Certificates
PartyLite is very committed to protecting the privacy and
PartyLite Gift Certificates are available in denominations of
confidentiality of information gathered from those
$30 or more. You may offer Gift Certificates at your Shows
associated with the Company. We know that you would
and increase your profits and Show average.
not like information about you misused and we require that
you help protect information about others. This, of course,
Use these Certificates as selling tools to build your Hostess’
includes but is not limited to financial information and
Show volume and help assure yourself of repeat business.
anything with personal identifying information such as
Offer these Certificates during your presentation to
names, addresses, phone numbers, bank account numbers,
customers who are undecided as to a choice of item(s) for
and any credit card information, you may obtain through
that unique person on their gift-giving list.
your business from your Hostesses, Guests or other
Consultants.
We suggest you have your customers order Certificates on
their Guest Order Form, and for Hostesses, in the “Hostess
Always keep any confidential information in a safe place and
Purchases” section on the Show Order Form.
destroy this type of information when you no longer need
it. It is often advisable to shred or otherwise destroy the
The Gift Certificate and current PartyLite catalogue will be
documents to prevent people from retrieving information
sent to your Hostesses. Please note the following instructions
from your rubbish and you should always physically destroy
for ordering and redeeming PartyLite Gift Certificates.
(not simply erase) any disk or removable media that
contains Confidential Information.
[
]
[
3
]
Ordering Basics
Ordering Gift Certificates
Gift Certificates will not be accepted:
Guests may order Gift Certificates in any denomination
1. As full or partial payment on a Guest Order Form
(minimum $30) on the Guest Order Form as they would
at a Show (even in conjunction with additional
regular catalogue product.
purchases) or toward the payment of any other
order (i.e. Consultant Order Form, Booking Form,
Your Hostess may order Gift Certificates using Product
Contest Claim Form, etc.).
Credit in the “Hostess Purchases” section on the Show
Order Summary. The only limitation is the minimum
recommended retail amount must be $30 or more. By
2. If the entire Certificate is not intact, showing the
Certificate number, date issued, etc.
offering the Hostess the opportunity to choose a Gift
Certificate for her Hostess Purchases, you will be able to
3. If any applicable remittance due is not enclosed.
“close the Show” when she is undecided as to what she
wants to purchase with her excess credit.
4. Toward the purchase of Sales Aids, Catalogues,
Business Boosters and/or Hostess Specials.
Consultants may order Gift Certificates (with a minimum
purchase value of $30) for personal use at their regular
discount of 33.3% off the suggested retail value. Order these
Certificates on a Consultant Order Form, making sure to
include the $9.00 delivery and handling charge.
Important Note:
In the event that you inadvertently order an item that is on
“stop sell”, unavailable, incorrectly priced or if the order is
illegible, PartyLite will automatically replace it with a Gift
Certificate.
Redeeming Gift Certificates
Avoid Disappointed Hostesses and Guests:
Carefully read product updates Head Office posts to the
Gift Certificates are redeemable for regular recommended
CBC. Advise your customers if they have ordered an
retail merchandise only.
unavailable item and give them the opportunity to make an
alternate choice.
Certificates may be redeemed by the bearer personally by
submitting the order on the Certificate and mailing to Head
Office directly.
Gift Certificates may be redeemed on a Show under the
Product Credit section (of the Show Order Form) only.
Simply indicate the value of the Gift Certificate on the other
Product Credit section. The product selected with the
credit should be included in the Product Credit selection
area of the Show Order Form. The Gift Certificate being
redeemed should be enclosed in the Show Order
Envelope in order for this credit to be applied.
[
4
]
[
]
12
13
Online Ordering
PartyLite has made the perfect business tool available online to all Consultants. Whether you are at
home or on the road you can access PartyLite’s online site, my.partylite.com, for Ordering and
information from almost any computer with an Internet connection.
System Requirements
n
n
PC and Mac requirements
Requirements for Online Ordering
Getting Started Online
n
Logging in to my.partylite.com
Online Ordering
n
n
Show Orders
Consultant Orders
Pricing
n
[
Online Ordering - Section 13 - 08/06
]
[
1
]
Online Ordering
13
System Requirements –
What does my computer need to use my.partylite.com?
Preferred systems requirements
Minimum supported system requirements*
For Windows Based PCs:
For Windows Based PCs:
CPU Processor: Pentium IV or higher
Memory: 256 MB RAM or higher
Screen Resolution: 1024 x 768 or higher
Microsoft Windows Operating System(s):
CPU Processor: Pentium III or higher
Microsoft Windows Operating System(s):
XP SP2 or higher
Windows 2000 or higher
Internet Browser: Microsoft Internet Explorer Version 6.0
Internet Browser: Microsoft Internet Explorer Version 6.0
SP2 or higher
SP2 or higher
Connection: DSL, Cable or Satellite Internet connection
Connection: 56 Kbps Internet connection or higher
For Macintosh:
For Macintosh:
CPU Processor: Power PC G5 or Intel processors
MAC Operating System: MAC OS 10.4 or higher
Internet Browser: FireFox 2.0 or higher
Connection: DSL, Cable or Satellite Internet connection
CPU Processor: Power PC G4 or higher
MAC Operating System: MAC OS 10.3 or higher
Internet Browser: FireFox 2.0 or higher
Connection: 56 Kbps Internet connection or higher
*Note: While minimum supported system requirements are supported, performance will be impacted if using these minimum requirements. While
much of PartyLite’s Internet sites may function with other browsers such as Web TV and AOL Browser, these formats are not supported.
[
2
]
[
]
13
Online Ordering
my.partylite.com is:
n
n
n
Available to Consultants and Leaders 24 hours a day.
Accessible from almost any computer with an online connection.
Easy to use.
A great way to help your business grow:
n
n
n
n
n
n
n
Booking management
Customer information at your fingertips
Favourite items
Purchased items
Contact information
Automatic Price Verification
Visibility of Stop-Sell Items
Getting Started Online
n
Type my.partylite.com in your web browser & click GO
or
n
Go to www.partylite.com.au and click the Consultant log-in link
n
On the next screen, click on the word ‘English’ located
below the Australian flag.
[
Online Ordering – Section 13 – 08/06
]
[
3
]
Online Ordering
Logging On
n
On the login screen, enter your 7 digit
Consultant ID and your password.
Continue
Click
n
If you are logging in to my.partylite.com
for the first time, you will receive a
welcome message after you login.
CBC Main Menu
n
In the left hand navigation bar, select
Online Ordering, then click on:
n
n
Show Orders & Bookings
Consultant Orders may be
keyed by selecting:
n
[
4
]
Consultant Orders
[
]
13
13
Online Ordering
Orders/Bookings List
n
The colour of the Hostess name indicates
if it is an order or a booking
Black = an order
Blue = a booking
n
Click GO to begin entering order
n
Click on the name itself to modify booking
n
Toggle between list and calendar view
n
Current date/time at the PartyLite
Head Office
Creating a Show
Show Info
n
Enter show date/time
Note: The Show date cannot be modified
later. (If the date is incorrect the Order must
be cancelled and keyed as a new Order)
n
Enter # of Guests
n
Enter # of bookings
n
Indicate split ID # if Show was split
with another consultant
n
Scroll down ...
[
]
[
5
]
Online Ordering
Creating a Show
Hostess & Shipping Info
n
n
Enter Hostess’ name & contact information
(* are mandatory)
Use
to search in your database
Once you have created a Hostess or
Guest, she/he can be accessed with this
search facility.
n
Click to enter Hostess’ favourite items
n
Choose where to ship:
n
Hostess’ home address
n
Consultant’s address
n
Any other address
Guest Orders
Adding Guests/Bookings
n
Use left navigation bar for quick access
to screens
n
Click GO
on Guest 1 line to begin
entering the first Guest’s Order
[
6
]
[
]
13
13
Online Ordering
Guest Orders
Guest Info
n
If Hostess is a Guest as well, click here
for quick retrieval of information
n
Enter Guest’s name & contact information
(* are mandatory)
n
Click booking check box, if Guest
booked a Show
n
Scroll down to add products to the order.
Adding Products to the Order
n
Use
to search for items or enter
known item numbers & quantities
n
Total
Click on
to verify item
availability retrieve item descriptions
and prices
n
Click
+
n
Click
Buy Gift Certificates
to display more lines
to add gift certificate to order
n
Click
Total
to calculate Guest order total
n
Click
GO
to to indicate payment method
Note: All prices on the online Show order system are suggested Australian retail and include GST.
[
Online Ordering- Section 13 - 08/06
]
[
7
]
Online Ordering
Guest Order
Payment Method
n
Indicate payment method
n
Cash/cheque to Consultant
n
Credit card (MasterCard, Visa)
n
Possible to split payment
n
Click
Next Guest for quick
navigation to next guest
Completed Guests’
Bookings List
n
Booking Information is
automatically filled
n
Use GO button to the right of the
button to quickly navigate back to the
guest order.
n
Use
X
button on the right to
delete Guests and/or bookings
n
Press GO to continue to Hostess
Purchases.
[
8
]
[
]
13
13
Online Ordering
Hostess Purchases
n
Review summary on top for accuracy
n
Use
to search for items or enter
known item numbers & quantities
n
Don’t forget to click on
Total
to verify items are available and retrieve
item descriptions and prices
Hostess Specials
n
Select Hostess Specials simply by
clicking the corresponding checkbox
n
Pay particular attention to the
availability dates for Hostess Specials,
as the Online Ordering system strictly
adheres to the promotion conditions
[
]
[
9
]
Online Ordering
Hostess Discounted Items
n
Two detail lines available to enter two
different votive scents (otherwise only
n
one line may be used)
Don’t forget to click on
Total
to
verify items are available and retrieve item
descriptions and prices
Hostess Summary
n
Summarises the Hostess Order
n
Gifts
n
n
[
Specials
n
Discounted Items
Availability of credit card payment option
10
]
[
]
13
13
Online Ordering
Order Summary
n
Two payment options:
n
n
Credit card
Electronic bank payment (subject to
bank account number on file and
n
authority received)
Click on
Submit Order to Home Office
which determines the Order’s processing
date/time (based on Head Office time).
After Order is Submitted
n
n
n
n
Confirmation Messages
n
n
To confirm show limit charge, if Compensatable Sales are less than $150
To confirm electronic bank debit if used
Credit cards will be authorised first (funds reserved), and charged when all cards on the Order are approved
View/Print screen that summarises order (use to print a copy of your submitted order)
Click on OK on Return to Orders/Bookings page
[
] [
11
]
Online Ordering
Return to CBC Main Menu
n
Click “Return to CBC” in the lower left
corner to return to the main menu
Customer/
Show Information
n
After you enter your Show Bookings
and Orders select Hostess/Guest/
Show Information for data on:
n
Hostesses
n
Guests
n
Shows
n
Favourite and Ordered Products
n
[
12
Consultant Order summaries
]
[
]
13
14
Paper Ordering
See also Ordering Basics for additional details.
Guest Order Form
Show Order Form
Summary Order Form
Submitting Your Show Order
Consultant Order Form
Replacement Order Form
Resolving Order Issues
Before you start!
Properly completing your PartyLite Order Forms is simple and very important. They must be done completely and on time
to assure the best possible service to your customers.
The following section is a basic outline of correct procedures for filling out PartyLite Forms. Go over each step with a sample of the
subsequent form to familiarise yourself with its use. You may find it beneficial to refer back to these pages for your first few Shows
until you become accustomed to the procedures.
Remittance Reminders
PartyLite will not accept, for any reason, Hostess’ personal cheques, Guests’ personal cheques or third-party cheques.
PartyLite will only accept personal cheques or money Orders from active Leaders and Consultants who have a good credit
standing with the Company.
Should a Show be received with any of the above unacceptable payments, the Show will be returned and may not count
toward the Consultant’s personal compensatable sales, Bonus, moving up to any rank, Leader maintenance or any current
contest or promotion that includes a personal and/or Central Unit sales requirement.
Though several different types of paperwork may be sent to Head Office at one time (i.e. Shows,
Replacement Order Forms, Consultant Order Forms, Claim Forms, etc.), or multiples of any one type of
form, each individual form must be accompanied by a separate cheque or credit card payment.
Pricing
[
Paper Ordering - Section 14 - 08/06
]
[
1
]
Paper Ordering
Guest Order Form
Guest Order Forms are used at your Shows for taking orders from Guests. The example shows
a Guest Order Form. This 4-part form should be completed in its entirety.
The Guest Order Form is a four part form and is used as follows:
1. Original (white) - to be submitted to Head Office with Show Order Form.
2. Consultant (yellow) - to be retained with your copy of the Show Order Form.
3. Hostess (blue) - to be used for disbursing the delivered order to her guests.
4. Guest (pink) - for his/her record of purchase.
Tip: Completed Guest Order Forms are useful tools when making calls. Please refer to Section 8.
Some helpful hints to keep in mind when completing your Guest Order Forms:
Candles are available only as shown in the catalogues. We cannot supply assorted colours or sizes other than listed.
Votives are only sold by the dozen; however, since they are packaged in boxes of 6, a dozen Votives may be purchased with
2 different scents.
If a guest has listed an incorrect price, colour or stop sell item that you did not notice at the Show, make your adjustments
now. Items ordered which are unavailable will be filled with a PartyLite Gift Certificate in the appropriate denomination (see
Section 12, page 4).
Recheck your credit card customers carefully. An incomplete or incorrect number, missing expiration date, postcode and/or
a missing signature can delay the Show delivery.
Please ensure that all guests sign their Guest Order Form. If one of your guests pays by credit card, she will have to sign the
Guest Order Form Twice.
If you do not have an ABN number, you can leave this field empty.
[
2
]
[
]
14
Paper Ordering
Show Order Form
Your most important Order Form is the Show Order Form – and it’s as easy as 1-2-3!
The Show Order Form is a three part form and is used as follows
1. Original (white)
-
to be submitted to Head Office with Guest Order Forms.
2. Consultant (yellow)
-
to be retained with your copy of the Guest Order Forms.
3. Hostess (blue)
-
to be kept by the Hostess, so she has a record of her purchases and is able to distinguish her
order from her guests’ orders.
1. Complete the Consultant details panel
If this is a Starter Show, please put a tick in the designated block.
On the top left side of the Show Order Form, clearly PRINT your name (as set out on your Agreement), your ID number
and your Leader’s last name in the appropriate sections. If you are a new Consultant and have not yet been assigned an
identification number, write “NEW” in the ID number block.
In the case of split compensation on a Show, indicate the referring Consultant’s Name and ID number on the next line. Profits
on the Show will be split 60%/40%. (The Consultant holding the Show receives 60% of the Show profits; the Consultant
referring the Show receives 40% of the Show profits.) The compensatable sales will be credited 100% to the Consultant
appearing on the first line.
On the same line, fill in the date the Show was held, number of buying guests and number of bookings from this Show.
Next, carefully PRINT your Hostess’ name and address, including the correct postcode. Enter your Hostess’ phone number
in the designated block. If your order is to be delivered to a different address, indicate such in the “Deliver to” space
provided. It may be necessary to ascertain a business delivery address to avoid wasted deliveries.
Re-delivery costs on any order returned for an incorrect delivery address will be deducted from your profits. If no address
is given, or if it is illegible or incomplete, the order may be delayed. After 3 separate delivery attempts
charges will be levied.
2. Total Compensatable Sales
Total the value of all Guest Order Forms. Fill in this amount on the first line in the box marked A. Then transfer this amount to
the box marked A in the “Order Summary” section of the Show Order Form.
3. Product Credit Available Calculation
In box B, calculate the Product Credit using the figure from the first line (Total Compensatable Sales).
4. Product Credit Selection
Write in the item number, quantity, description (colour if needed) and suggested retail price of each item your Hostess is
purchasing with Product Credit. Please check this area carefully - stop sell items, incorrect item numbers or prices or
inconsistent number/price may result in delivery of a PartyLite Gift Certificate in the appropriate denomination. Add the
purchases and put the Total on the line marked Total Product Credit Selection in box C.
[
4
]
[
]
14
14
Paper Ordering
General reminders on Product Credit:
Unused credit cannot be applied toward purchases of Hostess Specials or Hostess discounted items. A Gift Certificate can be
issued for unused Product Credit should the retail amount exceed $30.00.
Occasionally, an increased Product Credit is awarded as a tool to increase your business at certain times of the year. In this
case, write the percentage offered in the space to the left of box B and calculate the Product Credit using this figure.
Be sure the Show reaches Head Office by the “deadline” indicated on the Hostess Specials Flyer.
If not, any extra Product Credit you allowed will be deducted from your profits. Shows must be held during the designated
time period noted on the monthly flyer and received before the deadline.
5. Product Credit balance calculation
Calculate the balance owing to you by the Hostess by subtracting the Total Product Credit Available value B from the Total
Product Credit Selection value C and write the result in Product Credit Balance box D. If the result is less than zero (that is,
the hostess has not used all her product credit), put zero.
Copy the total to the Order Summary Section, Product Credit Balance D
6. Hostess Specials
If your Hostess is purchasing a Monthly Hostess Special (sales of at least $400 Retail value plus one booking) be sure to write
in the item number, description and the amount due in the appropriate section. There are four lines provided for the Hostess
Special because the Company often offers the Hostess more than one item. A Hostess may purchase only one of each
Special, or as the Hostess Specials flyer indicates.
Total your Hostess Specials in box E. (Please note: A Hostess may not use Product Credit to pay for Hostess Specials.)
Copy the total to the Order Summary Section, Total Hostess Specials E
[
]
[
5
]
Paper Ordering
Show Order Form (continued)
7. 30% Discounted Items
If your Hostess has $400 Retail value or more in compensatable sales, she is eligible to purchase any item in the Catalogue
with a 30% discount from the regular recommended retail price. When applicable, write the choice in the section provided,
including the item number, quantity and description. Enter the price due in the amount column. Your Hostess may purchase
one 30% discounted item for each increment of $400 Retail value in compensatable sales.
Total your Hostess’ 30% discounted items(s) in the subtotal box, calculate 30% of this figure and enter it in the discount box.
Then subtract the discount from the subtotal to give the discounted total and enter this in box F. (Please note: A Hostess
may not use Product Credit to pay for her 30% discounted items.)
Copy the total to the Order Summary Section, 30% Discounted Items F
8. Order Summary
Simply add up the four Totals to calculate the Total Amount Due and enter the figure in the box provided.
9. Bookings
On the left side of your Show Order Form, list each new booking you acquire at your Show, taking care to print the name,
date the booking will be held and correct telephone number for verification.
10. Payment Summary
On the next four lines, indicate the amount for each of the payments enclosed:
Direct debit
Electronic transfer
Your cheque or money order
The total amount being charged to credit card
Total the amounts of the payments enclosed and enter on the line marked Total. This Total must equal the Total Amount
Due in the Order Summary section.
[
6
]
[
]
14
Paper Ordering
Summary Order Form
The Summary Order Form should be used to consolidate the number of items
ordered by Guests at a Show. This helps us to complete your order more quickly.
The Summary Order Form is a one part form and is submitted to Head Office.
Complete the details panel at the top. Be sure to fill in the Show Order Form number.
Complete the item number, description, quantity and price for each item. Calculate a total for all
guest sales.
Transfer this figure to your Show Order Form.
Submitting your Show Order
A: Mailing Orders - Insert the Summary Order Form, the original copies (white copies) of each
Guest Order Form (with credit card orders on top), the original Show Order Form (white copy)
and the appropriate remittance in an envelope.
Write your name and address in the upper left corner and affix the correct postage. The Post Office
may return the envelope without adequate postage or we may charge you postage but probably
shows will be delayed. Mail the envelope to:
PartyLite Pty Ltd
PO Box 6100,
B: Faxing Orders - When faxing an order to PartyLite, you will need to fax the Summary Order
Form, the Show Order Form and any Guest Order Forms with Credit Card Details.
Fax the forms to PartyLite at 02 9678 9077.
Shows Orders can also be submitted online at my.partylite.com. See Online
Ordering for details.
IMPORTANT
All Show Orders submitted under $150 Retail value in personal compensatable sales (before Hostess
Purchases) will have a $15 surcharge applied to the order. This surcharge amount should be included in
the “Total Amount Due” line on the Show Order Form.
PartyLite does not accept responsibility for any lost Product Credit/Hostess Specials, profits, Bonus,
qualifying credit, contest or bonus points, Reflections standings, loss of rank, etc., caused by the
disallowance of any Show. For faster shipment, avoid sending Shows at the end of the month.
[
8
]
[
]
14
S
PartyLite Pty Ltd
ABN. 39 095 553 227
PO Box 6100 Blacktown D.C. NSW 2148
Ph (02) 9678 9645
Fax (02) 9678 9077
SUMMARY ORDER FORM
Complete this form and attach it to your order (fax or mail)
Consultant Name
ID No.
Date
Hostess
Show Order Form Number
Product Selection
SKU
Quantity
Description
Price
Total
Total compensatable Sales =
(Must agree to the Total Compensatable Sales on the Show Order Form)
©2006 PartyLite Pty Ltd
10/06 9395-0305
Please ensure that all product codes (SKU) and prices are correct. This helps us to process your order correctly!
Paper Ordering
Consultant Order Form
The Consultant Order Form is used to order all your business needs
for your PartyLite business.
The Show Order Form is a two part form and is used as follows:
1. Original (white)
- to be submitted to Head Office.
- to be retained as your copy.
Simply follow these steps and refer to the example on the opposite page.
1. Complete the Consultant details panel at the top.
All Consultant purchases should be delivered to the Consultant’s address. If an alternative address
is used, please indicate the reason.
2. Kit Additions
Fill in the item number, quantity, description, full price and calculate a total for that item. When you
have completed all Kit addition items, calculate a subtotal, then your 40% discount. Subtract the
discount from the subtotal, fill in the amount in the Total A box. Copy Total A to the appropriate line
in the Order Summary section.
3. Personal Items
Fill in the item number, quantity, description, full price and calculate a total for that item. When you
have complete all personal items, calculate a subtotal, then your 33.3% discount. Subtract the
discount from the subtotal, fill in the amount in the Total B box. Copy Total B to the appropriate line
in the Order Summary section.
4. Specials
Items such as Hostess Booking Gifts and Hostess Specials can be purchased once announced, limit
one per Consultant. Calculate a total and carry Total C to the appropriate line in the Order
Summary section.
5. Literature Purchases
Be sure to check package quantity when ordering. Catalogue prices and item numbers are
announced with their introduction. Should you indicate an order quantity and the amount is not
included with the order, it will be removed at the time of entry. Calculate a total and carry Total D
to the appropriate line in the Order Summary section.
6. Tally the Order Summary section of your Consultant Order Form.
7. Please enclose appropriate payment
Payment can be made by EFT, Cheque, Direct Debit or credit card (MasterCard or Visa).
[
10
]
[
]
14
Paper Ordering
The Replacement Order Form
The Replacement Order Form should be used to request the replacement of damaged, defective, wrong
or missing items and for requesting exchanges and refunds.
The Replacement Order Form is a three part form and is used as follows:
1. Original (white)
- to be submitted to Head Office.
- to be retained as your copy.
3. Leader (pink)
- to be given to your Leader with the products being returned.
All adjustments (exchanges, replacements, refunds, etc.) must be received within 90 days from the date the Hostess received
her order. Please remember that replacements for different Shows cannot be placed on the same Order Form and that
Hostess Specials may not be exchanged.
Please do not photocopy Replacement Order Forms since they are pre-numbered and intended for a one-time use only.
Additional forms can be ordered on your Consultant Order. An example of a Replacement Order Form is included on the
following page in this section.
How to fill out the form
Complete the top section with name and address details. Be sure to include the Original Show Order number and the
delivery address.
A. To replace a DAMAGED or DEFECTIVE item with the SAME item, or to replace a WRONG item with a DIFFERENT item:
In the ‘Items being ordered’ section, record item number, quantity, description, reason code and suggested retail price of the item
to be replaced. Indicate items to be returned to PartyLite via your Leader in the section ‘Items being returned’. Please fill out any
relevant information in the ‘Explanation for replacement’ section to help us process your request without delay. No postage &
packing charges apply.
B. To request an item that was MISSING from your order:
In the ‘Items being ordered’ section, record item number, quantity, description, reason code ‘M’ and suggested retail price
of the item not included. Write ‘Item missing’ in the ‘Explanation for replacement section’. No postage & packing
charges apply.
C. To EXCHANGE an item with a different item for any reason:
In the ‘Items being ordered’ Section, record item number, quantity, description, reason code ‘X’ and suggested retail price
of the item to be replaced. Indicate items to be exchanged and returned to PartyLite via your Leader in the section ‘Items
being returned’. The postage & packing charge is $9.00 per Replacement Order Form, not per item exchanged.
D. To receive a FULL REFUND for an item returned:
In the ‘Items being returned’ section, record item number, quantity, description, reason code ‘R’ and suggested retail price
of the item to be refunded. Write ‘Refund’ in the ‘Explanation for replacement section’. If requesting a refund for a damaged
or defective item, please also include details in the ‘Explanation’ section. No postage & packing charges apply.
[
12
]
[
]
14
Paper Ordering
Take Care
PartyLite will pay for the delivery of one Replacement Order Form per Show. If your Hostess
contacts you with a problem, be sure she has ascertained that all other items were delivered and
accepted without problems before you send her replacement request to Head Office. Additional
Replacement Order Forms from the same Show should include a Delivery and Handling fee of
$9.00 per form. If the fee is not included on this Form, it will be deducted from the Profits of the
Consultant listed.
PartyLite guarantees to replace every item in our catalogue that is defective or damaged (i.e. the
quality of the merchandise received or damaged during delivery). However, if the Guest or Hostess
prefers to exchange her merchandise (for any reason), the item originally ordered must be returned
to your Leader accompanied by the PINK copy.
The Exchange Fee is $9.00 per Replacement Order Form, not per item exchanged, plus any
additional money due if the exchange item carries a higher suggested retail price. Should you choose
to keep the exchanged item for your Kit, simply remit 60% of the suggested retail amount with the
completed Replacement Order Form for the exchange.
[
14
]
[
]
14
15
Your income &
Consultant Account
Find out everything you need to know about your Profit Cheque and the terms of your
Consultant Account.
n
n
n
n
n
n
n
n
n
n
Consultant Requirements
Policy on New Consultant’s Start Date
Bringing Consultants back into the business
The terms and conditions of your Consultant Account
Profit Cheque Schedule
How to calculate compensatable sales
ABN, Income Tax & GST
About the Consultant Debt Policy
About the Company Buy Back Agreement
Consultant Activity
[
Your Income & Consultant Account – Section 15 – 08/06
]
[
1
]
Your income &
Consultant Account
Consultant Requirements
The minimum age requirement for becoming a Consultant
Reinstating a closed account:
with PartyLite is 18 years of age. If a prospective new
A Consultant may be reinstated at the Company’s
Consultant is not an Australian citizen, she may become a
discretion if she performs the following:
Consultant if she has a passport with a valid visa that allows
1. Makes payment in full to the Company’s
employment from the Australian Immigration Authorities.
collection agency.
PartyLite does not accept Agreements from incorporated
2. Remits to PartyLite any and all collection agency
individuals.
and legal fees incurred in the collection of
the debt.
Following reinstatement, a Consultant will be on a “bank
Closed Account
cheque or money order only” basis.
Reasons for closing a Consultant Account :
Credit card problem resolution
1. If a Consultant’s account has been turned over to a
collection agency in regard to an outstanding debt.
The Customer Service Department at the Head Office first
2. If a Consultant has held a Show and collected funds but
attempts to resolve any problem with credit card orders
did not send the Order to PartyLite to be fulfilled. If we are
directly with each Consultant.
notified by a Hostess who has not received her Order
because it was not sent for processing to the Head Office,
If a Consultant cannot be reached, an attempt will be made
the PartyLite Customer Service Department will contact
to contact the Consultant’s Leader. If, after five working
the upline Leader of the Consultant who held the missing
days, no resolution has been made, the Order will be
Show. The Upline Leader will then contact the Consultant
cancelled and the balance of the Show will be shipped. At
to resolve the complaint.
times this schedule may be reduced to prevent delays in
If a resolution is not obtained, a letter is then sent from the
delivery.
Head Office to the Hostess requesting copies of all the
Guest Order Forms and a copy of the front and back of
documents to the Leader, who will write up the new Show
What does it mean to be an independent
contractor with PartyLite?
Order and send it in to the Head Office. PartyLite will not
When you sign your Consultant Agreement, you agree that
issue cash refunds. Profit Cheques to the Consultant will
you are an independent business person. As such, you:
each cancelled cheque. The Hostess will then send these
n
not be issued on the sales of the Show.
Are not an agent or employee of the Company and will
not be treated as an employee for any Federal or State
3. If a Consultant fails to abide by any Company policy, such
income withholding taxes, Social Security, Worker’s
as submitting a Show under another Consultant’s name
Compensation, Unemployment Compensation, or
who did not actually hold the Show.
n
4. Violation of the Consultants’ Agreement and/or not
2
]
[
Agree that you cannot bind the Company to
any obligation.
abiding by Company policies and procedures.
[
other employee types for tax purposes.
]
15
15
n
Your income &
Consultant Account
Are an independent business person free to conduct
n
When sponsoring a new Consultant, please be sure to
business according to your own methods while
fill out the paperwork correctly. A delayed “Start Date”
incorporating the Company recommended guidelines
may affect whether or not a Consultant meets a
and procedures that are contained in the Consultant
deadline for a Contest or Promotion and could also
Agreement, throughout this Consultant Guide and any
n
n
other source referenced in this Guide.
n
affect Leadership Development qualifications.
Consultant Agreements are legally binding contracts
Agree that during and after your association (for a
between
period of two years) with PartyLite, you will at all times
Once a Consultant signs the Agreement and sends it
PartyLite
and
a
new
Consultant.
positively promote and not disparage PartyLite, its
to the Head Office, the Company is unable to change,
products, programmes, representatives or personnel.
amend or alter any of the pertinent information on
Agree not to promote or sell other products or services
the Agreement.
or recruit for other companies or other business
n
activities at PartyLite Shows, meetings or other events.
Important: A new Consultant Agreement will not
Agree that should you represent another company or
be considered valid unless it is signed by the new
participate in other business activities outside PartyLite,
Consultant. No one else is authorised to sign the
that any information, printed materials or other items
Agreement for a new Consultant.
obtained through your association with PartyLite be
kept separate and not used to solicit, promote, market
or sell at or for any non-PartyLite activity. Any use of
PartyLite information to promote non-PartyLite
Bringing Consultants back into
the business
business activities constitutes ‘unfair business practice’
which is legally actionable.
Policy to determine a new
Consultant’s start date
Consultants who have been inactive for
two or more years:*
For a Consultant to be re-sponsored by a different person,
she must have been inactive for two or more years and
cannot have any outstanding debt with PartyLite. The
n
n
n
The Start Date is the date on which the Head Office
Consultant will be assigned a new ID number and become
receives and accepts all the information required to
part of the new sponsoring Leader’s or sponsoring
process the Starter Show.
Consultant’s lineage. The re-sponsored Consultant is
The Start Date may be delayed if the Head Office needs to
eligible for all new Consultant programmes and may
obtain any missing or incorrect information.
participate in Contests or programmes for the sponsoring
To obtain the information, a courtesy call will be made
Consultant.
first to the Consultant’s Leader, notifying her of
n
the problem.
If no resolution is received from that Leader, the next upline
Leader will then be notified of the situation.
* This is calculated 27 months from the last Order.
[
]
[
3
]
Your income &
Consultant Account
Consultant Account Terms
and Conditions
PartyLite has created a Consultant Account* for each
3. Each time a cheque is issued to you, you will also receive
individual Consultant. You agreed to participate in this
a complete statement of your Consultant Account which
programme when you signed your Consultant Agreement
shows the retail value of your compensatable sales, the
with the Company. The following is an explanation of how
itemised charges against your account and the amount of
the account works and the procedures for ordering
profit returned to you. These account statements become
products, sales aids, samples and promotional pieces.
a valuable business record for your tax purposes.
4. You and the Company agree that your Consultant
1. An individual Consultant Account is automatically set up
Account is established to assist you in the process of
for you at the time your signed Consultant Agreement is
ordering products for resale to your customers, as well as
received and accepted by the Company. You will be
for certain promotional aids. You acknowledge that you
assigned a Consultant ID number at this time to identify
purchase the products at wholesale from the Company,
your Consultant Account and you will be notified of this
take title and ownership of the products when they are
number in your welcome letter. Please note: a Consultant
delivered to your Hostesses and that you transfer title and
ID number is assigned to one individual only and may not
ownership of the products to the customers when they are
be “shared” with another individual.
delivered to Hostesses.
2. You agree to submit payment for each order covering at
*Otherwise
least the wholesale amount or higher plus other charges
known
as
the
Consultant
Purchase
Credit Account.
collected from your customers. The Company agrees to
receive the proceeds from your retail sales and to record
this amount in your Consultant Account. This establishes
Profit Cheque Schedule
your deposit balance.
In most cases, Profit Cheques are mailed on Wednesday for
The Company will deduct the wholesale price of the
orders received and accepted in Head Office during the
products you purchase to fulfill the orders of your
customers, and any Hostess Gifts, sales aids or promotional
previous week. There may be occasions where a 1 to 2 day
items which you might not have paid for. You agree that the
delay is necessary.
Company may deduct the total of these charges from the
Weekly Cheques include profit and Leader Profit Plus
amount you have deposited.
awards. The final month-end cheque also includes a Bonus
If you have submitted the value of your Show sales or
award if monthly personal compensatable sales are $2,800
another amount higher than the wholesale price, then the
retail value or more. Month-end cheques also include Profit
remaining balance (your profit before your expenses and
Plus awards for eligible Team Leaders.
bonuses) will be sent to you each week, along with an
additional amount that represents any other profit or
Occasionally at month-end profits for orders received from
bonuses for which you have qualified. The source of each
the first day of the month will be carried forward and
amount will be identified on your statement.
included in the profit cheque for the first full working week
of the following month. A schedule of relevant dates is
published each month in Reflections.
[
4
]
[
]
15
15
Your income &
consultant account
How to Calculate Your
Compensatable Sales
ABN and Income Tax
To determine your monthly personal compensatable sales
It is a fact that, for some people who start their own direct
activity, first add the retail value of all compensatable sales
selling business, their earnings will not expose them to
on Shows submitted to Head Office during the month; then
Income Tax and GST liabilities. It is important however, that
subtract the retail value of the compensatable sales of any
all our self-employed Consultants are aware of their
Show(s) returned to you by Head Office for any reason and
responsibilities for registering their business with the
also subtract any debits to your compensatable sales, such
Australian Tax Office and maintaining proper records.
as cancelled Shows and cancelled credit card orders.
It is recommended that you seek the advice of a
“Month-to-Date Compensatable Sales” information may be
professional taxation advisor in relation to the taxation
found on the Consultant Activity page of the Consultant
implications of your PartyLite business, particularly in
Reports section on the CBC. Total compensatable sales
relation to income tax and GST obligations.
may affect Bonus, Leadership award levels, Leader
maintenance, Central Unit sales requirements, contest
ABN and Income Tax
eligibility and/or recognition.
A Consultant should have an ABN if her Profit Plus
payments are or she expects them to be greater
As a reminder, Shows submitted to Head Office must
than $6,000:
indicate the name and ID number of the Consultant who
n
actually held the Show.
n
in the current month plus the past 11 months, or
in the current month plus the next 11 months
If a Consultant has no ABN and if her yearly Profit Plus
We cannot accept, for any reason, a Show that is
payments exceed $6,000, PartyLite is obliged to withhold
received from one Consultant when a different
48.5% income tax from the Profit Plus payments. PartyLite
Consultant actually held the Show. You may,
will send this withholding tax to the Australian Tax Office.
however, submit Starter Shows under either the Sponsor’s
You will claim this as tax paid when you lodge your annual
ID number or new Consultant’s name.
Income Tax Return. If your yearly Profit Plus payments are
less than $6,000, you are not obliged to have an ABN and
you will not be subjected to income tax withholdings. We
suggest you apply for an ABN as soon as you move up to
Unit Leader, so that your Profit Plus payments are not
subjected to income tax withholdings.
Application forms are available from
n
n
n
n
The Australian Tax Office (ATO)
Newsagents
Major Banks
ATO website - www.taxreform.ato.gov.au
Once you have an ABN, please advise us of your number as
soon as possible. Please fill out the form in section 17 and send
it to the Customer Service Department. of PartyLite Pty. Ltd.
[
]
[
5
]
Your income &
Consultant Account
Goods and Services Tax (GST)
On first-time returns, the following
procedures are followed:
A Consultant must register for GST if her turnover (=
1. The Consultant’s Account is charged a returned cheque
retail sales to customers) is or expects it to be greater
fee. This fee is currently $30 but is subject to change at
than $75,000:
any time.
n
n
in the current month plus the past 11 months, or
2. An alternate payment method is requested.
in the current month plus the next 11 months
3. The Consultant is sent a notification letter.
register for GST, but you can voluntarily register for GST if you
On second-time returns or multiple
returns, Head Office does the following:
wish. Once you are registered for GST, please advise us as
1. The Consultant’s Account is charged a second returned
If your turnover is less than $75,000, you are not obliged to
cheque fee.
soon as possible. Please fill out the form in Section 17 and
2. The Consultant’s Account is charged the dishonoured
send it to the Customer Service Department of PartyLite.
amount.
Note:
3. The Consultant is sent a notification letter.
You can register and obtain an ABN without registering for
4. The Consultant is restricted to bank cheque/money
order only basis.
GST. However, you cannot register for GST without
5. Profit cheques are held until the debt is resolved.
applying for and obtaining an ABN (which will be the same
number but it will be recorded as a GST registration). If you
have an ABN, you can apply for GST registration at any
If a Consultant submits a personal cheque at any time during
time in the future.
the 6-month period she is restricted to bank
cheques/money orders, an additional six (6) months is
added to the bank cheque/money order only basis.
Consultant Debt Policy
If no payment or arrangement has been made within 7
business days of the second letter, a third and final letter is
A Consultant will be placed on bank cheque/money order
sent. If no payment or response is made within 7 business
only basis for a period of six (6) months, if:
days of the final letter, the account is turned over for
1. One payment is returned “insufficient” twice.
collection and the Consultant’s Account is closed.
2. Two or more payments are returned “insufficient”.
(12) months. That is, if a Consultant has two or more
Consultant Debt may affect Awards,
Promotions, Profits and Profit Plus
occurrences of returned cheques within a 12-month
If a Leader or Consultant has a bad debt situation, PartyLite
period, she will be placed on bank cheque/money order
may not pay profits and Profit Plus until the debt is paid in
only basis. During this period, all remittances to PartyLite
full. If a Leader or Consultant has a bad debt situation or
(i.e. Shows, Replacement Orders, Gift Certificates, etc.)
outstanding balance during an award or promotional
must be via bank cheque or money order.
qualification period, the Leader or Consultant may be
The time period for multiple occurrences is a rolling twelve
disqualified and may jeopardise her standing with PartyLite.
[
6
]
[
]
15
15
Your income &
Consultant Account
Company Buy Back agreement
Inactive Consultants
Within 90 days of the closing of a Consultant’s Account and
A Consultant who does not submit a Show Order for 90
termination of the Consultant’s Agreement with the
days is considered inactive. Inactive Consultants do not
Company, PartyLite agrees to buy back any currently
receive monthly mailings and are not able to submit orders
marketable inventory in its original packaging and condition,
via the online ordering facility.
purchased within the 12 months prior to the termination of
her Agreement including inventory contained in the
Consultant Orders from an inactive Consultant for
Consultant’s Starter Kit. This will be at 90% of the
Catalogues and Sales Aids will be processed without delay.
Consultant’s purchase price, less a $10 handling charge and
However, when the Head Office receives a Consultant
less an adjustment for any Bonuses, Profits, Profit Plus or
Order for product only from an inactive Consultant, the
gifts for which the returned inventory enabled the
Consultant’s Leader will be contacted to determine if the
Consultant to qualify.
Consultant is ordering in good faith with the intent of
re-starting her business.
Consultant Activity
To once again be deemed active, a Consultant must place a
Show Order. If one of your Consultants re-activates, you
To be considered “active”, a Consultant or Team Leader
may want to suggest she books six Shows in two weeks to
must submit $900 retail value or more in compensatable
regain a network of Hostesses and Customers.
sales to the Head Office each business month; Unit Leaders
and above must submit $1,400 retail value or more in
Requirements for reinstatement if a Consultant becomes
personal compensatable sales to the Head Office each
“inactive” - (90 days inactivity):
business month beginning with the month they become
n
Notify your Leader of your intent (including names,
dates and phone numbers of the bookings to be
Unit Leaders.
n
held within 2 weeks).
Submit one or more Shows to Head Office. Purchase
any Kit additions or literature necessary to update
the Kit.
Please note: Head Office will not honour an order
for Kit additions unless:
a) A Show has been received, or
b) Literature is also purchased, or
c) Head Office is notified of your intention to be active by
your Leader.
[
]
[
7
]
Your income &
Consultant Account
Notes
[
8
]
[
]
15
16
General Information
At PartyLite, we strive to assist our Consultants with all their business needs. We have combined
various information in this section to do just that.
How to communicate with Head Office
Training Meetings
About Legal Guidelines
Advertising Guidelines
Guidelines for Selling and Displaying Products in Retail Outlets
Submitting Ideas
Respecting Privacy
[
General Information– Section 16 – 08/06
]
[
1
]
16
General Information
Communications with Head Office
To support communication between a Consultant and her
Trade name is PartyLite Pty Ltd or PartyLite and our
Leader, Head Office does not accept telephone
trademarks have been registered and their unlicensed use is
communications directly from Consultants. Therefore,
not permitted.
Consultants are asked to communicate instead with their
upline Leader(s) who may either be able to answer their
questions right away or call Head Office on their behalf.
Since all trade names, trademarks and logos belong to the
Company and you are an independent Consultant in business
for yourself, this policy protects the registration of these marks
and also helps protect your status as an independent
Training Meetings
contractor.
It is strongly suggested that all Consultants attend Training
However, materials furnished by the Company using the
Meetings held by their Unit or Region, as well as any
trade names, trademarks or logos are available and may be
Company training sessions held in their area. These
used for local promotional purposes:
meetings are interesting, productive and fun. They keep you
1) Ample sales literature is available through the Company
informed on product changes and current promotions, as
and may be purchased on the Consultant Order Form
well as the most current ideas to help you build an even
or may be obtained through your Leader.
2) Company supplied sales literature, supplies and
stronger business.
brochures utilising the Company trade names,
trademarks and logos may be used by Leaders or
Consultants in the promotion of their businesses.
Legal Guidelines
These materials have proved helpful over the years in
assisting Consultants to build their businesses.
Use of company trade names,
3) A number of additional Company-endorsed sales aids
trademarks and logos
utilising the Company trade names, trademarks and
As stated in the Consultant Agreement with the Company,
logos may be purchased by Leaders and Consultants
Consultants and Leaders may not use the Company trade
to assist them in promoting their businesses and may
names, trademarks or logos for local advertising and
be ordered via the regular Consultant Order Form.
promotion without obtaining prior written consent from the
4) A selection of sales literature, supplies and brochures are
available for viewing, download and use from the CBC.
Company.
Use of company name for business purposes
IMPORTANT:
PartyLite Leaders and Consultants may not use the
A request for use of the PartyLite trade name, trademark or
logo should be made in writing and directed through your
highest ranking upline Leader to Head Office. Only requests
made in writing and through the designated channel will be
considered. (See section 17 for Advertising Application Form.)
trademarks or trade name PartyLite or PartyLite Pty. Ltd. on
personal cheque accounts, cheques or credit card accounts.
These accounts may easily be kept separate for business
purposes by the designation “business account” or
similar wording.
The 'PartyLite' name must not be used within any internet
email address for any PartyLite Leader or Consultant.
[
2
]
[
General Information – Section 16 – 08/06
]
16
General Information
Promoting PartyLite
As an independent PartyLite Consultant, you are
Leaders (with the rank of Unit Leader through Senior
responsible for the verbal or written representations you
Regional Vice President) are permitted to advertise using the
make to your customers and potential new Consultants
Company’s trade names and trademarks only when they are
concerning PartyLite Pty Ltd and its products. Incorrect or
granted prior written approval from the Head Office. If her
insupportable verbal or written claims or statements about
Consultant Agreement is terminated, the Leader will
the Company potential or exaggerated profit or product
immediately cease using the Company’s name or any other
claims, etc., may involve you in a legal controversy with
designations for any other purpose whatsoever.
your customer or a government regulatory agency.
Consultants and Team Leaders are not permitted to
To ensure you are servicing your customers with correct
advertise using the Company’s trade names or trademarks.
information and reliability, we suggest you review your
However, Consultants and Team Leaders are certainly
presentation to determine the accuracy of your
permitted to advertise at their own expense without using
information. If the information you provide your customers
the Company’s trade names, trademarks or logos.
is not in the Consultant Guide, you may wish to consider
whether the information is reliable and correct and whether
Advertising Applications
To obtain approval for advertising (including print media,
you have the facts to support it.
promotions and promotional activities) Consultants and
Aromatherapy
Leaders must submit a completed Advertising Application
The company does not support any therapeutic claims
Form to the Head Office at least two weeks prior to the ad
associated with our fragrance and ask that these claims not
placement deadline. (Advertising Application Forms are
be
available in section 17.) If the form is not received at the
made
in
connection
with
our
products.
Misrepresentations about any theraputic claims may result
Head Office by this time, it will be returned without
in your account being closed. This policy helps protect you
approval. Completed Advertising Application Forms should
as well as the Company from potential liability.
be sent to the Head office, Attention: Director
Finance & Operations. Advertising Application Forms
may be mailed or faxed to the Company; however, no
Advertising Guidelines
requests via phone will be accepted.
You will be notified within a reasonable time about approval
The Company’s logos have been registered therefore their
of the ad ‘as is’ or approval with modifications. At that time
unlicensed use is illegal. The Company’s logos may not be
you may submit for placement the approved ad copy. We
used for advertising by Consultants or Leaders without
suggest you retain a copy for your records.
express specific written permission.
The Company’s trade name (PartyLite or PartyLite Gifts) and
major trademarks (PartyLite or PartyLite Gifts) have also been
registered and their unlicensed use is also illegal.
[
]
[
3
]
16
General Information
Telephone Directory Advertising
Selling and Display of Products in Retail Outlets
Only Senior Regional Vice Presidents and Regional Vice
In order to register its trade name, trademarks and logo,
Presidents are permitted to advertise their PartyLite
PartyLite registered its method of distribution as “personal
businesses in the yellow and white pages of the telephone
home and private demonstration to the individual
directory. For approval of telephone directory advertising,
consumer”, sales “Shows” and like group gatherings of
an Advertising Application Form should be sent to the Head
individual consumers. Therefore, to protect this
office, Attention: Director of Finance & Operations.
registration, sales of PartyLite brand products should only
be conducted in this manner and therefore, selling through
To help you in developing advertisements, you may want to
retail establishments should be avoided.
review the ad samples at the end of in this section.
Idea Submission Policy
Internet Advertising Policy
Company Ads - The Company (PartyLite) has a “Home
Page” on the World Wide Web which showcases our
products and Hostess and Consultant Opportunity. The
PartyLite Head Office telephone number for each country
where we do business will be provided.
PartyLite encourages Leaders and Consultants to share
ideas and suggestions with the Company which may benefit
other Consultants in the profitable pursuit of their
businesses. However, ideas submitted to the Company by
Leaders and Consultants are done so at no charge to the
Referrals - All referrals (for Orders, Hostess leads or
Company. Therefore, the Consultant agrees that any ideas
Consultant leads) will be distributed in the same manner as
submitted to the Company are done so without
all other leads received directly by the Company.
expectation of remuneration unless so stated in writing at
the time of the submission. In the case of expected
Consultant/Leader Advertising - Consultants and
Leaders are prohibited from advertising the Company’s
name, trademarks, logo, tradenames, copyrighted
materials, (including photographs from catalogues and
flyers), or service marks on any Internet or World Wide
Web service. This exclusion extends to indicating that they
are Consultants with PartyLite on any service such as
America Online, Prodigy or others.
Any Consultant or Leader who currently uses the
Company’s name, logo, or trademarks will be requested to
remove them at once. If they are not removed, the
Company may exercise the right to close the Consultant’s
or Leader’s account.
[
4
]
[
]
remuneration, the Company reserves the right to return
the idea to the originating Leader or Consultant without
reviewing it. All ideas submitted to the Company should be
directed to the attention of the Director of Sales and
Marketing.
16
General Information
Respecting privacy
PartyLite as a company takes privacy seriously. Even though
you are in business on your own account, PartyLite and all
What to do when collecting information
Only collect the information you need from a Guest or
of its Consultants are bound to comply with the National
Hostess to order the products, organise a Show or to
Privacy Principles (NPPs) in the Privacy Act 1988 when
send further information about PartyLite’s activities
handling personal information.
This guideline sets out the Company’s specific expectations
of Consultants with respect to some of the NPPs. You
should read the NPPs which set out all your obligations.
What is personal information?
Personal information is information, including an
from time to time.
Be open about the fact that you are collecting
Tell people to whom you will disclose their personal
personal information.
information.
Do not collect personal information just because it
might come in handy later.
Do not be intrusive when collecting personal
information.
opinion, about an individual whose identity can be
determined from the information. This definition
applies whether or not the information is true and
whether or not the information is recorded in a
than to process an order, organise a Show or to send
The NPPs apply to the way you handle personal
businesses or other organisations.
Do not disclose personal information to a third party
without
relating to Hostesses or Guests is personal
information up to date.
discussing
this
with
PartyLite.
Keep
Ensure that personal information you collect, use or
guidelines when dealing with Hostess or Guest
disclose is complete, accurate and up-to date when you
information, eg. the personal information in the
need to use it.
order forms.
If you have any questions relating to the NPPs or the
Keep information safe
Protect the confidentiality, integrity and availability of
contact the Customer Service Department for
personal information you hold by preventing misuse or
guidance and further information.
loss and unauthorised access, or use.
Destroy any of the files or personal information which
you no longer need.
When will I be ‘collecting’ information?
to time.
All of the information provided in order forms and
guidelines or how to handle personal information
Do not use personal information for any purpose other
further information about PartyLite’s activities from time
information. You must follow the NPPs and these
material form.
information only. It does not apply to information about
How can I use personal information?
Consultants collect information when they receive an
order form.
Consultants also collect information when they make
notes of a telephone conversation or other meeting
with an individual.
Be open
Take a request for more information about PartyLite’s
approach to privacy seriously.
Refer all requests to the Customer Service
Department.
Do not provide links to or copies of any of the
training materials including this document to anyone
outside PartyLite.
[
]
[
5
]
16
General Information
Accessing and correcting personal information
Forward all requests received from individuals to access
or correct information to the Customer Service
Department.
Remember that an individual could ask to see any of the
Don’t respond to a request to update or correct
information you record about them.
information held about an individual unless you
Business Orders
A business or institution Order occurs when one customer
wishes to purchase a large volume ($600 or more in retail
merchandise) of one or two individual products. For
example, ABC Company wants to purchase 50 3-Wick
candles to give as Christmas gifts. Product Credit, Hostess
Specials and 30% discounted items do apply to such
Orders. Shipping and handling charges may vary.
have clear instructions to do so from the Customer
Service Department.
Don’t record information which would cause
embarrassment to PartyLite or the individual if the
Note: PartyLite will not authorise a business
or institution Order if the business plans to
re-sell the product to the general public.
individual sees it.
Before placing a business or institution Order, the Leader, or
Consultant’s Leader, should contact Customer Service.
Customer Service will confirm inventory levels to be certain
the Order can be fulfilled. If sufficient inventory is available,
they will authorise a special shipping and handling charge of
5% of the total compensatable sales. If the total Order is
more than $2,000 retail value Customer Service will
authorise a rate of $100 plus 2% of sales in excess of $2,000.
[
6
]
[
]
16
General Information
If You Love Candles,
you’ll love this career!
PartyLite, a leading direct sales marketer
Do You Love Candles?
of candles and candle accessories, has
exciting full and part-time opportunities
PartyLite is seeking independent Consultants to start their own business to showcase a
for new, independent Consultants. No
beautiful product line of candles and candle accessories.
inventory, no deliveries. Start earning
income immediately.
For a free product Catalogue, call ###.
Do You Love
Home Decorating?
Independent Consultants with PartyLite enjoy:
■ Profits on your sales
■ Flexible schedules
■ Awards and recognition
■ Free training and professional development
No experience necessary. Call ###.
PartyLite, a leading direct sales marketer
of candles and candle accessories, is an
Start Your Own Business
Earn income immediately.
Be Your own Boss
beautiful candle accessories
PartyLite, a leading direct sales marketer of
one of the world’s most successful
to decorate your home.
candles and candle accessories, has unlimited
direct selling companies - and start your
opportunities for independent Consultants.
own business selling high quality candles
established company that is new to
(area). Host a PartyLite Show and you
may receive high quality candles and
Career opportunities are also
Join PartyLite
Flexibility of Full or part-time hours.
and candle accessories. Set your own
available for independent
schedule. No inventory, no deliveries,
Consultants. Call ###.
Call ###.
no experience necessary. Call ###.
Find the perfect gift!
Want More Time
in Your Life?
Searching for
the perfect gift?
Enjoy an Open House featuring
PartyLite brand candles and
decorative accessories.
Choose from a selection of quality candles in a
variety of fragrances, shapes, colours and sizes, and
Keep a flexible schedule as an
Everyone loves candles!
independent Consultant with
Choose from a wide selection of
PartyLite, the world’s leading
fragrant candles and decorative candle
direct sales marketer of candles
accessories in wrought iron, crystal,
and candle accessories.
porcelain, pewter and more, at an Open
beautiful candle accessories in crystal, wrought iron,
porcelain, pewter and decorative florals.
<date> <location> <time>
For more information, contact ,
PartyLite at ###.
House featuring PartyLite products.
<date> <location> <time>
Set your own hours, be your own boss and build your business around your life!
For more information, contact ,
No experience necessary. Call
###.
PartyLite at ###.
[
]
[
7
]
16
General Information
Notes
[
8
]
[
]
17
PartyLite Forms
In this section there are reproducible forms to help you run your business:
Discover your Dreams
Complete your Contact List
Goal Setting Sheet
Complete your Show Observation Notes
The 4 “Os” of Hostess Coaching
Hostess Coaching Checklist
Power Hour Record
ABN and GST Form
Advertising Application Form
[
Forms and Glossary - Section 17 - 08/06
]
[
1
]
Discover Your Dreams
PartyLite isn’t just about candles - it’s about giving yourself the power to achieve your dreams.
My PartyLite “Why” is...
Other Dreams. . .
To help your dreams become a reality, stay focused on them. Keep a copy of your “dream list” where you can see it daily. Share your dreams with your
family and others - many of your dreams will be theirs, too.
What I’d like to HAVE
What I’d like to BE
What I’d like to DO
What I’d like to GIVE
Complete Your Contact List
One of the most valuable tools is a list of people you know or do business with. Use F.R.A.N.K. to suggest people to contact. Aim for
at least 50 names and phone numbers. Remember, all of these people know others who may be interested as well.
Friends
People you work with, former co-workers, former schoolmates, people on your Christmas card list or wedding list, spouse’s friends.
Relatives
Family, in-laws, and those who are like family.
Acquaintances
People you do business with: Dry cleaners, bankers, housekeeper, postman, waiter/waitress, church members, sales people, office staff,
club members, hairdresser, insurance and real estate agents, accountant. People who need or want to work, those who don’t like their
jobs, someone who likes to try new things. People from sports teams and health clubs. Doctors and their office staff members.
Neighbours
Current and former neighbours: Stay-at-home parents, those doing home-improvements, retirees.
Kids
Contacts from children’s activities: Sports teams, groups, clubs, children’s babysitter. Teachers, parent/teacher groups, parents of
children’s friends and classmates, school office staff members, teacher aides, child care workers.
Please note:
Independent Consultants with PartyLite Pty Ltd may make printed copies of this Form for their Business.
Printed in Australia ©2008 PartyLite Pty Ltd
ALL RIGHTS RESERVED
Consultant Goal Worksheet
Consultant Name: _____________________________________________
How to set your Goals
Month: ___________________________
Goals
Results
1) Income Goal:
Think about what you need and want
from your PartyLite business
Set an income goal for the month (a)
My income goal for the month is: $___________ (a)
$___________
2) Show Goal:
Calculate your Show average: add the
total sales from all your Shows (b) and
divide by the total number of Shows
you held (c). This is your Show
My total sales $________ ÷ my total number of Shows ______ =
(b)
(c)
My Show average __________
(d)
average (d). (Or use the company
average of $500.)
Multiply your Show average (d) x 22%
to calculate your average Profit per
My Show average __________ x 22% = $__________ Profit / Show
(d)
(e)
Show (e).
Add 6% more profit if you average at Bonus level
My Income Goal $_________ ÷ $_________ Profit / Show = ______
(a)
(e)
($2,800 in Sales)
Divide your income goal (a) by
My Show Goal for the month is: ____________
your Profit per Show (e). This is your
___________
Shows
Show goal.
3) Booking Goal:
Set your booking goal. An average of
My booking goal for this month is: ___________ Shows
two or more bookings per Show will
grow your business
___________
Shows
+
___________
To cover cancellations or post-
ponements, book extra Shows for
Insurance
Bookings
insurance.
4) Sponsorship Goal:
Your Leader can assist you with the
next steps for those you sponsor.
My sponsoring goal for this month is: ___________ Consultants
___________
Consutants
Complete Your Show Observation Notes
Use this sheet to take notes before, during and after the Show you are observing to make it a valuable learning experience.
Name:
Observation Date:
Consultant Observed:
Hostess Name:
Before the Show - What was discussed about:
The Hostess’ Wish List:
The Hostess considering the PartyLite Opportunity:
How did the Hostess build rapport as Guests arrived:
What did Guests say that could mean a PartyLite career may benefit them?
Show Opening - What did the Consultant do to:
Open the Show:
Introduce the Hostess Programme:
Present the PartyLite Opportunity:
During the Demonstration - What did you observe about:
Displaying products:
Demonstrating products:
Making the Show fun & interactive:
Promoting the Hostess Programme:
Creating a desire for Guests to become Hostesses
Creating a desire for the Hostess Specials:
Getting Guests thinking about becoming a Consultant:
Please note:
ALL RIGHTS RESERVED
Complete Your Show Observation Notes
Closing and Order Taking - How did the Consutant close by:
Presenting the Door Prize Slips:
Offering the opportunity to book a show:
Sharing the PartyLite Opportunity with the Discover PartyLite information:
What did you observe the Consultant doing during order taking to:
Suggest additional items:
Invite each Guest to book a show (words said):
Invite each Guest to consider the PartyLite Opportunity (words said):
After the Show
What did you learn from watching the Hostess Coaching process to plan future Shows?:
How did the Consultant close the Show with the Hostess to:
Help reach the Show goals:
Encourage the use of the Show to start in the business:
I think the following Guests have qualities that would help them do well as PartyLite Consultants:
Name:
Qualities:
Name:
Qualities:
Name:
Qualites:
Please note:
ALL RIGHTS RESERVED
The 4 “Os” of Hostess Coaching
When you call your Hostess to coach her the first time, cover each of the four ‘O’s listed below.
#1 – OVER-INVITE.
Invite 30 not 5!
(About 1/3 will come – so invite 10 to get 3, invite 30 to get 10)
Personally invite people from every area of your life.
(It helps me book Shows for you!).
Call each Guest personally on the phone.
(E-mails and flyers are great, but they need to hear your voice.)
#2 – OUTSIDE ORDERS IN ADVANCE.
Offer those who can’t come to the Show a chance to order.
(Show them a Catalogue or recommend one of your favourite products.
Also ask them about booking a Show!)
Outside orders will build sales before the Show.
(Aim for at least $100 in outside orders.)
Advance orders help you qualify for a free “$100 shopping spree”.
(With total Show sales of $500.)
#3 – ONE OR MORE BOOKINGS IN ADVANCE.
Line up your first booking before the Show.
(One booking plus a $400 Show sales ensures that you are eligible to buy the incredible
Hostess Specials.)
#4 – OFFER THE OPPORTUNITY.
Have it all – consider joining PartyLite!
(Profits, fun, flexibility and free products.)
Use your Show to get started in this business.
(Watch what I do at your Show.)
Read your Discover PartyLite brochure.
(Learn more and see what you think about our business.)
Become a Consultant.
(As a Consultant you will earn $110 profit from a $500 Show)
HOSTESS COACHING CHECKLIST
Hostess Name: ____________________________ Phone #: ________________________________
Show Date: ______________________________ Show Booked From: _______________________
CALL # 1 Date ___________________________ (2-3 days after booking)
Thank her for booking. Confirm date and time.
Review her Hostess goals and wish list.
Cover The Four ‘O’s
Ask if she has questions
CALL # 2 Date ___________________________ (2-3 days after Reminder Cards have been mailed)
Reminder Cards went out on ______________________________________________
Remind Hostess to advise Guests payment on the night is preferable - explain benefits.
Outside sales amount so far? _______________________________________________
Outside booking (s) _____________
Name ___________________________ Ph # _______________________________
Name ___________________________ Ph # _______________________________
Confirm the number of Guests expected ____________________________________.
Has she read Discover PartyLite?
Explain how her Show can be a Starter Show, and if she shows interest, plan
her Show accordingly.
CALL # 3 Date ___________________________ (Day or two before the Show)
Ask about number of Guests confirmed ______________________________________.
Please note:
(Offer encouragement if having cancellations.)
Did she call to remind each Guest? (Explain why this is vital to the success of her
Show because her personal reminder will greatly boost her Show attendance.)
Did she remind guests about payment details.
Has she asked Guests to bring a friend?
Answer any questions she may have about room set up, tables, snacks, etc.
Get directions and tell her when you’ll arrive.
ALL RIGHTS RESERVED
1. What is your favourite candle fragrance?
2. On average, my Hostesses receive approximately $ ________ in FREE and discounted products.
Which item from my table is your absolute favourite and that you hope to get for FREE tonight?
(Invite her to choose from your table or refer to her Wish List.)
3. In which room of your home do you burn the most candles?
4. Which of the following benefits of having a PartyLite business would appeal most to you?
A) About $1,680 in profit a month for working approximately 9 - 10 hours week?*
B) Exotic holidays?
C) Free products for your home?
D) Ability to earn a full-time income while staying home with the kids?
5. As part of our Hostess Programme, you can choose at least one item at 30% discount (subject to
a $400 show total). Which item from the table would you like?
6. Who might book to get a FREE shopping spree?
7. Which type of candles do you burn most frequently?
A) Tealights
B) Votives
C) Pillars
D) 3-Wicks
*based on 12 x $500 Shows monthly
Please note:
DATE
CONTACT
MADE
BOOKING
CALL
SPONSORING
CALL
ALL RIGHTS RESERVED
CONTACT NAME
Use this to track your calls and record your results
Power Hour Record
HOSTESS
COACHING
RESULTS / FOLLOW UP NEEDED
Australian Business Number (ABN) / Goods and Services Tax registration (GST)
Date:
Consultant ID:
Consultant Name:
Address:
City:
Postcode:
Telephone Number:
PLEASE GIVE US YOUR ABN:
ARE YOU REGISTERED FOR GST?
YES / NO
Please mail or fax this form to the Customer Service Department.
PartyLite Pty Ltd
PO Box 6100
Fax: (02) 9678 9077
[
12
]
[
Forms and Glossary - Section 17 - 08/06
]
18
Glossary
[
Glossary - Section 18 - 08/06
]
[
1
]
Glossary
12-Month Bonus Club
Aroma Melts™
A Consultant or Leader who achieves Bonus, $2,800 or
Wickless wax discs that provide high impact fragrance when
more in Compensatable Sales every month from July to
used in an Aroma Melt™Warmer.
June (during the PartyLite annual recognition timeframe).
Back Order
12-Month Double Bonus Club
An item temporarily out of stock that should be shipped
A Consultant or Leader who achieves Double Bonus,
within 30 days. A current list of items on Back Order is on
$5,600 or more in Compensatable Sales every month, July
the Product Stock Status Report and noted on the packing
to June.
slip of an Order.
3-Wick
Backstamp-Understamp
A 15 x 20cm, 15 x 12cm round candle or an 18 x 8cm brick
The information on the back or bottom of the product,
square candle with three evenly spaced wicks.
usually including the company’s name or trademark
(logo type).
Accepted
A form or order is “accepted” when PartyLite acknowledges
Ball Candle
receipt of “all necessary and accurate” information.
Ball shaped 7cm diameter candles that are made of a solid
core of lighter-coloured, fragranced, pressed wax. The
Accessories
cores are overdipped with a coloured wax that melts at a
Candle holders, as well as other decorative pieces to
higher temperature than the interior wax.
“dress” or accent a candle. Some accessories can be used
for multiple purposes.
Bisque
Ceramic that has been fired once for hardening, but has not
Active Central Unit
yet been glazed. Usually “grainy” or coarse to the touch.
A personally active Leader whose Central Unit has four or
more Consultants who submit $900 or more in personal
Blyth, Inc.
Compensatable Sales each business month.
Ultimate parent company of PartyLite Pty Ltd.
Active Consultant
Bonus
A Consultant who submits $900 or more in personal
An additional percentage of Profit received because the total
Compensatable Sales each business month. (Leader must
personal Compensatable Sales submitted by a Consultant is
submit $1,400 or more).
$2,800 or more in a business month.
Add-on Sales
Additional items a Guest adds to her order based on
suggestions from the Consultant: i.e. snuffer, extra candles,
etc., helping the Consultant build in sales and profit.
[
2
]
[
]
18
18
Glossary
Bonus Club
Burn Rate or Time
When you submit $2.800 retail value or more in personal
The rate at which a candle is consumed, measured in hours.
compensatable sales (before Hostess Specials, Hostess
discounted items, etc.) to Head Office within a business
month (to be received and accepted at PartyLite’s offices
within the business month) you will achieve bonus.
Business Month
A period of time from the first business day to the last
business day of a month. Business days are Monday to
Friday, excluding public holidays.
Bonus Days
Calendar Month
When a new Consultant’s start date is after the first business
A period of time from the first to the last day of the month,
day of the month, the remaining days of that month become
including weekends, and holidays.
“Bonus Days.” They are then added to the next calendar
month to complete the first full month of Brite Start.
Central Unit
All directly and indirectly sponsored Consultants who have
Bonus Level
the same Leader.
The amount needed to achieve a 6% Bonus for
Consultants and 5% Bonus for Leaders (UL and above
Certificate of Authenticity
rank): $2,800 or more in Compensatable Sales during a
A document that accompanies a limited-edition piece to
business month.
establish its origin.
Booking
Circle of Excellence
A PartyLite Show that is scheduled for a specific date and
An elite group of performers with the highest cumulative
time in the future.
sales, Sponsors, or Units promoted out July to June.
Bonus Hostess Voucher
Closing
A Voucher (with a redemption value of $50), presented to
Inviting someone to make a decision about hosting a Show
a Guest that decides to become a Hostess within a set
or becoming a PartyLite Consultant.
period of time.
Closing a Show
Booking Seeds
All Orders and payments for the Show are received from
Brief statements given at Shows, designed to plant the idea
the Hostess. Note: All Shows should be received and
for Guests to book a Show within 60 days.
accepted at the Home Office within five business
days of closing a Show.
Brite Start Programme
A multi-level programme that rewards new Consultants for
Collectible
achieving successful levels of sales during the first three full
A broad term to describe an item someone may choose to
months of business.
collect.
[
]
[
3
]
Glossary
Compensatable Sales
Delivery Date
The total dollar amount of retail Show Orders (Guest
Approximate date (usually 2 – 3 weeks) that an Order will
purchases) submitted and accepted at the Head Office, not
be delivered to the Hostess.
including shipping and handling, tax (if shown separately),
Hostess Purchases, Half-Price items, Hostess Specials or
Direct Deposit Programme
Allows weekly Profits to be directly deposited into a
other Hostess Offers.
Consultant’s bank account.
Consultant
An independent contractor who promotes and sells
PartyLite product and offers the income opportunity. Also
Direct Selling Association
An association specifically designed to meet the needs and
set guidelines for the members of the Australian Direct
referred to as CNS.
Selling community. Also referred to as the D.S.A.A.
Consultant Account
The Account established at PartyLite where Profits from
Shows are paid and deductions are taken for adjustments to
Shows, restitution of declined credit cards, etc.
Discontinued
Product that is no longer available for purchase or
replacement.
Discounted Items
Consultant Agreement
Form Agreement that is required to be submitted to the
Head Office in order to become a PartyLite Consultant.
Products offered at 30% discount (one item from the
Catalogue for every $400 in sales) to Hostesses who have
Compensatable Show Sales of $400 or more.
Consultant Business Centre (CBC)
An interactive resource for PartyLite Consultants. Visit
Discover PartyLite Brochure
A presentation brochure designed to invite Guests and
my.partylite.com.
Hostesses to discover the PartyLite Business Opportunity
Consultant ID Number
and the Hostess Rewards Programme.
A unique number established to identify a Consultant.
District Leader
Contact System
A Leader with three first-level Units. Also referred to as a DL.
A follow-up system for organising personal information for
people you want to contact for bookings, sales and sponsoring.
Door Prize Slip
A specific Show aid, provided by PartyLite, designed to
Credit Policy
gather pertinent information about each Guest.
Procedures that all Consultants must follow to maintain
Dovetailing
their Consultant account.
The process in which a Leader/Consultant offers a dated
Cut Glass
Show to another Consultant to demonstrate.
Glass decorated by the cutting of grooves and facets, usually
Downline
done with a copper engraver’s wheel.
Consultants in your Central Unit and Leaders who have
promoted-out from your Central Unit and their
Consultants.
[
4
]
[
]
18
18
Glossary
Edition
Gift Certificate
The total number of items with the same decoration or
A credit certificate to be used to purchase PartyLite items.
theme. Editions of collector’s items are normally limited to
a fixed number and are not repeated, in order to establish
value and exclusivity.
Glaze
A glossy transparent or coloured surface baked onto a
clayware body for decorative purposes and to make the
Electronic Funds Transfer
item non-absorbent and resistant to wear.
Authorises PartyLite to deduct payment for Orders directly
from a cheque or savings account designated by the
Consultant; also known as an “EFT” account.
Good Credit Standing
No money owed by a Consultant to PartyLite.
Group Leader
Excellence Executive Club Unit
A Leader with two first-level Units. Also referred to as a GL.
A Central Unit that has three consecutive months of
Central Unit Sales of $22,000 or more per month.
Groupings
A group of products complementing each other that can be
Executive Club Unit
shown and purchased together or separately.
A Central Unit that has three consecutive months of
Central Unit Sales of $14,000 to $21,999 per month.
Guest
An attendee at a PartyLite Show.
Field
Term used to reference all Consultants and Leaders.
Guest Materials
Business materials given to each Guest in attendance at a
First-Level Unit
Show (i.e. Catalogues, Order Forms).
A Unit promoted-out from your Central Unit.
Head Office
Floater Candle
Refers to PartyLite’s Corporate Office located in Arndell
Candles made to float atop water in watertight
Park, NSW.
non-flammable holders or bowls.
Hostess Coaching
Fragrance Organiser/Sampler
Training done with the Hostess, after booking and before
A box of assorted candles for Guests to test fragrance and
her Show, to plan a successful Show.
colour samples. Also called Fragrance Sampler.
Free Product
Product earned as part of the Hostess Credit from a Show.
[
]
[
5
]
Glossary
Hostess Programme
Lead Crystal
PartyLite’s Programme that rewards a Hostess for holding a
Crystal clear, fine quality glass, which contains a high
Show, including Product Credit, Hostess Offers/Specials,
proportion of lead oxide.
and 30% discounted items and Booking Gifts.
Leader Maintenance
Hostess Promotion
Requirement of Personal and Central Unit minimum activity
An exclusive offer for Hostesses that may be offered by
level(s) to maintain current rank.
PartyLite. Offers may follow different guidelines from
Hostess Specials and are not available to the
Consultant at the Hostess cost.
Leader Structure
Units promoted from and including a Leader’s Central Unit.
Levels of Leadership
Hostess Rewards
Benefits a Hostess can receive based upon achieving certain
sales and booking levels at her Show.
Rank and title of Leaders in the Profit Programme.
Limited Edition
An item produced in a fixed quantity of time,
Hostess Specials
Products offered at reduced prices exclusively for Hostesses
who have Compensatable Show Sales of $400 or more.
predetermined by a number of issues or by a period of
production.
Lineage
Hostess/Host
A person who invites family, friends and acquaintances into
her/his home to experience a PartyLite Show.
The levels of Leadership within your group.
Brochure that contains important information regarding the
Hugging the Candle
care and safe use of candles, as well as helpful tips on
A term used for proper candle care that involves pressing
selecting candle forms and fragrances.
gently, “hugging” the edges of certain PartyLite candles to
Lustre
ensure proper burn.
A ceramic glaze coating, metallic in nature, which gives the
Inactive Consultant
finished piece an irridescent effect.
A Consultant is considered inactive if she has not submitted
Mabel Baker
a Show within the last 90 days.
Founder of Colonial Candles of Cape Cod.®
Incentive Trip
Consultants earn points through Personal Compensatable
Mould
Sales, Sponsoring and Leadership Development towards an
The form which gives a candle or candleholder its shape.
expense-paid trip to an exciting location each year.
Jar Candles
Candles that are poured directly into a freestanding
container. Examples are the Barrel, Trumpet and Slim
Hurricane jars.
[
6
]
[
]
18
18
Glossary
Money Order Status
Paraffin
A Consultant is restricted to remittance by money
A material of highly refined natural petroleum that burns in
order/bank cheque only, due to issues with the Consultant’s
an exceptionally clean manner. All PartyLite candles are
Account standing.
made using high-grade fuel sources.
Monthly Bonus
PartyLite Opportunity
A bonus percentage that is paid to a Consultant/Leader
An invitation to someone to host a Show or become a
who has submitted $2,800 in Compensatable Sales in a
Consultant with PartyLite. Referred to as offering
business month.
the Opportunity.
Monthly Mailings
Personal Commercial
Forms of communications sent to all Consultants and
Your personal story of why you joined PartyLite; often used
Leaders, including Reflections, and the Hostess Specials and
as the introduction to your Show.
Benefits flyer, Guest Specials etc.
Pillar Candle
Moving Up
Free-standing cylindrical, square or octagonal candles
Term used to describe a Consultant or Leader who moves
available in different heights, colours and fragrances.
up to a higher rank.
Platinum Quality
Multiple Bookings
PartyLite expectations of each product’s quality, supported
Two or more bookings received from a single Show.
by World Class chemists, technicians and engineers.
National Conference
Polyresin:
An annual PartyLite event, open to all PartyLite Consultants
Resin is a “plastic-type” material poured in liquid form into
nationwide. Provides training, support, recognition,
rubber moulds.
motivation and lots of fun.
Power Hour
New Consultant
One hour each business day to consistently make
An individual officially becomes a “new Consultant” after the
Customer Service, Hostess coaching, follow-up calls and
Head Office receives and accepts a signed completed
sponsoring calls in order to grow/build your business.
Consultant Agreement and a Starter Show. Individuals who
reside at the same address as the sponsoring Consultant will
Power Hour Record
not be counted as new Consultants in contests,
A record of calls made during Power Hour and
competitions, sales campaigns and recognition programmes.
their progress.
Opportunity Meeting
Pre-Order Forms
A meeting that explains PartyLite’s business/income
Forms that allow Consultants and Leaders to order
opportunity for anyone interested in becoming a PartyLite
catalogues and/or products before a line’s official launch.
Consultant.
[
]
[
7
]
Glossary
Product Stock Status
R&D
Up-to-date information accessed on the CBC detailing
Research and Development; PartyLite has its own state-of-
current product availability.
the-art R & D facility.
Profit
Received
Money paid based upon Compensatable Sales submitted.
Refers to that time when an Order Form, or other
information, arrives at PartyLite.
Profit Plus
Profit paid to Leaders for sales they, their Central Unit
and/or downlines submit.
Reclassification
To step back in Leadership rank due to Personal or Central
Unit maintenance requirements.
Profit Programme
The PartyLite Income Opportunity that pays Consultants
Record Breakers
and Leaders based on their personal Compensatable Sales;
Monthly recognition programme that lists the top
and Leaders based on the Compensatable Sales of
Consultants/Leaders who have broken records in six
Consultants in their lineage.
different categories.
Profit Structure
Referral Business
A tiered system that determines Profit based on a
The process of building a group of Customers from names
Consultant’s position in the Leadership programme.
and phone numbers given by a friend, acquaintance or
Show customer.
Promote-Out
Achieving the rank of Unit Leader or higher by promoting a
Reflections
Leader from your Central Unit. Also commonly used to
A national monthly magazine sent to all active Consultants
refer to moving up in rank.
and Leaders; includes training and inspiration, articles and
monthly recognition.
Qualified Consultant
When the Head Office receives and accepts $2,000 or more
Regional Leader
in personal compensatable sales from a new Consultant, she
A Leader with four first-level Units, and one second-level
becomes a Qualified Consultant.
Unit. Also referred to as an RL.
Regional Vice President
A Leader with a minimum of six first-level Units and two
second-level Units. Also referred to as an RVP.
Reminder Cards
Postcards sent to Guests to remind them when and where
a Show is taking place.
[
8
]
[
]
18
18
Glossary
Replacement Order Form
Show Goals
Form used to request exchanges, refunds or the replacement
Goals set for individual Shows. (Eg: At this Show, I and/or
of damaged, defective, incorrect or missing items. Also
the Hostess would like to achieve sales of $800 with two
reffered to as an ROF.
bookings.)
Sales Analysis Report
Show Observation
A Leader report that contains their Unit’s Compensatable
When a Consultant accompanies a seasoned Consultant or
Sales for a weekly, month-to-date and year-to-date period.
Leader to observe her Show presentation, in order to
receive hands-on training.
Sales Excellence – Level 1
A Consultant or Leader who has personal Compensatable
Snuffer
Sales of $40,000 to $79,999, within PartyLite’s annual
A candle accessory that safely “snuffs” or extinguishes a
recognition time-frame, July-June.
candle flame, keeping the wick centered and straight.
Special Incentive Bonus
Bonus Awards Bonus earned by RVPs and SRVPs with
Sales of $80,000 to $99,999, within PartyLite’s annual
proper structure when promoting out new Units (Leaders)
recognition timeframe, July-June.
within their downline. Also known as “SIBs.”
Split Profits
On a dovetailed Show, Profits are split at 60% for the
Sales of $100,000 plus, within PartyLite’s annual recognition
Consultant holding the Show and 40% for the Consultant
timeframe, July to June.
who dovetailed. 100% of Compensatable Sales volume
is given to the ordering Consultant.
Senior Regional Vice President
A Leader with a minimum of eight first-level Units and three
second-level Units, or an RVP with proper structure with an
RVP within her structure. Also referred to as an SRVP.
Senior Unit Leader
A Leader with one first-level Unit. Also referred to as an SUL.
Show
A gathering of friends and family in the Hostess’s home for
a fun, shopping experience and to learn about all the
opportunities of PartyLite.
Show Average
The total Personal Compensatable Sales of a Consultant
Sponsor (noun)
A Consultant or Leader who brings a new Consultant into
PartyLite.
Sponsor (verb)
To bring a new Consultant into PartyLite.
Sponsoring
The process of helping a new Consultant start her own
PartyLite business.
Sponsoring Seeds
Brief statements given at Shows, designed to plant the idea
for Hostesses and Guests to become PartyLite Consultants.
divided by the number of Shows held and received at Head
Office by that same Consultant.
Show Cards
Set of display cards a Consultant can use to enhance the fun
and interactivity of her Show. (Included in a Starter Kit.)
[
]
[
9
]
Glossary
Square Votive
Tealight
A stronger fragranced, longer lasting form than round
A small, round candle in a plastic cup.
votives.
Team Leader
Stack the Hostess
The first Award level of Leadership. A Consultant who has
An activity at the Show designed to give a powerful visual
personally sponsored two Active and Qualified Consultants.
picture of just how much product a PartyLite Hostess
Also referred to as a TL.
receives as a reward for hosting a Show.
Tentative Date
Start Date
A Show date or booking in your diary that has yet to
The date the Head Office receives and accepts the
be confirmed.
Starter Show.
Translucency
Starter Kit
The semi-transparent quality of fine porcelain.
The products, paperwork and sales aids which a new
Consultant receives to start her business.
Trip Points
Points achieved through promotions and contests and
Starter Show
used toward earning an Incentive Trip.
A Show held for the specific purpose of helping a new
Consultant start her own PartyLite business.
Tunnelling
The undesired effect that results when a candle burns
Stash-the-Cash
down the centre, leaving an outer shell.
A programme offered to all Consultants and Leaders which
allows them to deduct a specified amount from each Show
Unit Leader
to be used for the National Conference.
A Consultant who has six or more Active Consultants in
her group, which is called her Central Unit. Also referred
Stop Sell Item
to as a UL.
An item in a current catalogue that is no longer available for
sale for an undetermined amount of time.
Unit Meetings
Success Cycle
provide training and recognition to all Consultants and
The term used to describe a simple formula that helps you
Leaders. Also called a Unit Workshop.
Meetings each month organised by your Leader to
promote your business.
Universal Tealight
Taper Candle
A small candle that liquefies. Patented tealight cup allows
Distinguished by a streamlined design, a taper is often
wax to pool to centre for full consumption.
called a dinner candle.
Votive
Small round versatile candle that fully liquefies, creating a
beautiful, shimmering look.
[
10
]
[
]
18

Consultant Guide_2_06

Transcription

Similar documents

International Trade News

Halloween 2016 Catalog

party for a living

File - Enterprise Region

With Success - PartyLite Consultant Business Center

ESCAPE TO A BRIGHTER WORLD

THIS SEASON`S EDITORS PICKS

Selling Guide - PartyLite Consultant Business Center

THE ALL-NEW ESCENTIAL JAR

FUNDRAISING