Posta and Telecommunication of Kosova (PTK) J.S.C

Posta and Telecommunication of Kosova
(PTK) J.S.C
Dr. Shyqyri Haxha
PTK CEO
Tel:+381 (0) 38 549-238
Mob:+377 (0) 44 109 109
Fax:+381 (0) 38 525-453
Email: [email protected]
www.ptkonline.com
Overview of PTK
•
PTK Structure
• Post of Kosova
• Telecom (TK)
• VALA
•
Post of Kosova
• Background
• Achievements
• Development strategy, Projects/Products/Services
•
Telecom of Kosova (TK)
• Background and Infrastructure
• Achievements
• Development strategy, Projects/Products/Services
•
GSM VALA
• Background and Signal Coverage
• Achievements
• Development strategy, Projects/Products/Services
•
PTK Training and Development Center
•
PTK Challenges
PTK New Structure
Organization Chart of PTK
Total number of employees 3,338
Post of Kosova - Background
•
Post of Kosova started its operation as independent Postal administration since
May 2000
•
Neighboring countries of Post of Kosova (Albania, Macedonia, Serbia and Montenegro)
and routes for postal deliveries (Prishtinë–Zurich, Prishtinë-Tirana, Prishtinë – Skopje,
Prishtinë-Vienna)
•
Emission of first postal stamps of Kosova Post.
•
Establishment of international transit center in 2000 & international recognition of aero
postal code
•
Since 2004 licensed for non-banking financial services
•
Since 2005 operates under International Postal Code
•
Since 2005 Post of Kosova has been rebranded and promoted under its
new logo and brand
Post of Kosova - Achievements
•
56 emisions of Postal stamps including 164 motives and images
•
Post of Kosova offers all postal services.
•
Request submission for membership in UPU and European Post-UN!
•
Cooperation between Post of Republic of Kosova and European and World Postal
administration based on UPU regulation and bilateral financial reconciliation
Post of Kosova - Achievements
• Contract for postal services almost all Ministries and state owned
companies, financial institutions, banks and other – over 84 agreements
•
Completion of the new facility Postal Transit Center (PTC)
•
Increasing the number of Post Offices (147)
•
Post of Kosova has been licensed by the MTPT
•
Twinning of Post of Kosova and Post of Albanian
Post of Kosova – Development strategy
• Increase the number of postal services (implementation of Hybrid Mail)- Ongoing
• Increase the quality of postal services (implementation of automation)-Ongoing
• Increase the number of customers
• Development of Postal infrastructure.
• Development of non-banking financial services and Post-Bank
• Identifying the delay in the postal services and products
• Increase operational processes throughout the postal network
Post of Kosova - Projects
• Hybrid Post – business plan for 2010-2011
• Automation of counters (147 Post offices already +20 new)
• Renovation of existing Post Offices
• Expanding the network of Post Offices
• Postal Office Supply accompanying equipment
• Postage stamps issuing based on the plan of the High Commission
• Postage Stamp featuring the MTPT.
Post of Kosova - Products/Services
• Domestic Mail
•
Common services
•
Special services
•
Additional services
• International Mail
•
Common services
•
Special services
• Philately
•
Philatelic products
•
Equipment operating philately
• Special services
•
Direct mail
•
Personalization
•
Printing
•
Envelope
•
Delivery
Telecom of Kosova (TK) - Background
•
In August 1999, Telecom of Kosova has restarted its operation with devastated
infrastructure
•
In 1999, almost 90% of its regional networks were disconnected
•
On 28 November 1999, two main regional centers, Prishtina and Prizreni, were
interconnected
•
In February 2000, all regional centers were interconnected
•
In 2001, international connection with Albania and Macedonia was established,
including establishment of Internet services using Dial-Up,
Telecom of Kosova - Background
•
In November 2001, reconnection of 13,000 subscribers, previously disconnected from
Local Exchange Central Automatic Telephony (CAT2) Prishtina.
•
In 2004, digitalization of all switching centers
•
In 2005, implementation of MW transmission backbone
•
In 2006, implementation of fiber optic between Prishtina and regional centers
•
In 2007, technology swap and migration to NGN platform including ADSL services
Fixed Telephony & Internet market
share in Kosova
Fixed Telephony Service in%Kosova,
participation in %
Voice
Telecom Serbia
10%
Other alternatives
2%
Kujtesa
3%
IPKO
5%
Internet Service in Kosova, participation
in %.
%
Telecom Serbia
5%
Other alternatives
5%
Telecom of
Kosova
30%
Kujtesa
20%
IPKO
40%
Source: PTK data, based in perception of the Telecommunication market.
Telecom of
Kosova
80%
IPTV / CATV & Telecommunication
market share in Kosova
%
IPTV/CATV Service in Kosova, participation
in %.
Others Internet/Dreambox
5%
Telecom of Kosova
- IPTV
0%
Digit Alb - Satellite
10%
Kujtesa/Tring CATV
35%
Total (Voice + Internet + TV)
Fix Telecommunication Services in Kosova, participation
%
in %.
Others
8%
Telecom Serbia
5%
Kujtesa
10%
iPKO
18%
Telecom of Kosova
59%
Source: PTK data, based in perception of the Telecommunication market.
IPKO/Digit Alb CATV
50%
TK ARPU
• Voice services
• Internet services
• Combined services (voice & Internet)
18.7€
11.8€
20.5€
14
Source: PTK and MTI financial reports – KPI reports. Year 2009
Broadband & Narrowband of fixed
internet connections in Region
TK+IPKO+Kujtes+others…
Source: Cullen
INTERNATIONAL – June 2009
TK Coverage Copper Infrastructure
last 2 years
TK Coverage Fiber Optic Infrastructure
KOSST
12.03.2010
Negotiated
In the implementation stage 10Gb/Sec
2.5Gb/Sec, soon 10Gb/sec
Telecom of Kosova – Achievements
•
Modernization of telecommunications infrastructure for advanced telecommunications
services
•
Increase of professional level of its human resources in line with modern requirements
•
Advanced Switching/Routing platforms based on IP and Ethernet, which enables
seamless integration of equipment and applications based on IP technology
•
Built fiber infrastructure with large interconnection capacity between regional centers
Telecom of Kosova – Development Strategy
•
Transformation towards customer - oriented company in fulfilling the
customer needs and requirements
•
Enhancing the portfolio of its telecommunication services (voice, data, multimedia,
IPTV…etc.)
•
Implementation of technology solutions FTTN and FTTH
•
Implementation of wireless access technology: Wi-Fi already started in 300 Locations.
•
Implementation of platform for distribution and broadcast of video signal and video
based on IP
•
Upgrade of platforms in order to enable interconnection with higher transmission
capacity for multimedia traffic processing
Telecom of Kosova – Projects
•
IPTV and VoIP platforms
•
•
•
Billing platform?
M4AL/PLUS
Further development of access network using optical fiber
•
Disaster Site Recovery
•
Complete digitalization of technical documentation
•
Platform upgrade of regional routers in order to support interconnection up to 10
Gb/s (currently at 1 Gbps) and multimedial traffic processing
•
Implementation of Session Border Controller, section initiation protocol (SIP) (like
Skype..) traffic
Telecom of Kosova - Products/Services
•
Intelligent network (IN) Services – Televoting, IP Geocentrex, Prepaid Telephony…
•
VOIP telephony for Kosovars living in Diaspora
•
IPTV, VoD, PPV, (Pay Per Wiew), Video Broadcast, Music Broadcast, Music on
Demand (MoD) …etc
•
Modification of existing products after the implementation of new billing platform.
•
Email, Webhosting, IT services, Data Storage, in future cloud computing could be
established.
•
VPN L2, VPN L3 (Virtual Private Network) (Banks, Insurance Companies,
KFOR…High security data transmission)
•
Local loop unbundling, leasing of capacities, leasing of infrastructure,
VALA - Background
•
GSM Vala network was commercially launched on 27.02.2000
•
Vala has been developed in five (5) phases
•
30% increase of number of costumers in last 6 months.
•
Currently, Vala has around 1.1 Million subscribers
VALA Coverage
• 98.41% coverage of populated
territory of Kosova-Phase V
VALA Market Share
Shar es %
6%
22.8%
71.2%
Source: Vala report and TRA (69.8%) .
VALA
IPKO
OTHERS
24
VALA ARPU
•
•
•
•
•
•
PREPAID(pure) …………………..………...€6.2
PREPAID (with incoming) ………………. €8.9
PREPAID (with incoming & roaming)…. . .€9.6
POSTPAID (pure)…………………………..€30.2
POSTPAID (with incoming)………………..€32.9
POSTPAID (with incoming & roaming).. …€33.6
25
Source: PTK and MTI financial reports – KPI reports. Year 2009
VALA CUSTOMER BASE at 31.Sep.10
• DEFINITION: Active customer is considered every
customer that have made at least one call or account
refill in last 3 months.
• PREPAID …………………………… 976,310
• POSTPAID………………………….. 49,600
• TOTAL ………………………………. 1,025,910
26
Source: PTK and MTI financial reports – KPI reports. Year 2009
VALA CUSTOMER BASE GROWTH
27
Source: PTK and MTI financial reports – KPI reports. Year 2009
VALA - Achievements
Phase 5
Phase 4
Phase 0
MSC (30 000 MS)
BTS 12
VOICE
SMS
GVM
PREPAID
POSTPAID
ROAMING
Phase 1
MSC (100 000 MS)
BTS 27
VOICE
SMS
GVM
PREPAID
POSTPAID
ROAMING
Phase 2
MSC (400 000 MS)
BTS 71
VOICE
SMS
GVM
PREPAID
POSTPAID
ROAMING
Phase 3
MSC (400 000 MS)
BTS 177
VOICE
SMS
GVM
PREPAID
POSTPAID
ROAMING
MSC (700 000 MS)
BTS 287
VOICE
SMS
GVM
GPRS
MMS
WAP
E-TOPUP
PREPAID
POSTPAID
ROAMING
MSC (1 200 000 MS)
BTS 398
VOICE
SMS
GVM
GPRS/EGPRS
MMS
WAP
PREPAID
POSTPAID
ROAMING
FAMILY & FRIENDS
CREDIT TRANSFER
USSD ROAMING
CALL ME BACK
WELCOME SMS
2.75G
2.5G
2G
2000
Q1
2000
Q3
2001
Q1
2001
Q4
2005
Q3
2008
Q1
28
VALA - Achievements
• Phase-5 :
•
Installed technical capacities to support 1,200.000 subscribers in 2G, 2.5G and 2.75G
technology
•
Implemented NGN technology
•
Value added services (SMS, Voice Mail (GVM), FAX/DATA, GPRS/MMS….)
•
Methods of payments: Post-paid, Pre-paid, E-Banking
•
230 Roaming agreements with its roaming partners, from which 19 enabling pre-paid
roaming
VALA – Development Strategy
•
Maintain its Leader position in mobile telecommunication market in Kosova
•
Increase of the number of subscribers (50%)
•
Increase of operational capacities
•
Implementation of best spoke technologies
•
Increase of quality of services
•
New products and service portfolio
•
Increase of network coverage to 100%.
•
Coustumer focused target strategy: Coustumer segmentation, market requirements...
VALA &TK join products....
•
Increase ARPU, reduce churn, OPEX minimization…etc
VALA - Projects
Phase-6 main objectives:
• Increase of operational capacities to support 1.8 Million subscribers
• Replacement of out of date network elements which are not technically
supported from current vendor and/or its subcontractors.
• Implementation of new technologies
• Upgrade of latest version of HW-SW available from vendors
• Modular network expansion without or minimum service interruption
• Use of 1800MHz GSM frequency band (spectrum)-already been awarded by TRA
• Evolution of network toward UMTS (3G), or LTE technology
• Seamless integration with other vendor equipment/systems
TECHNLOLGY TRENDS IN EUROPE
GSM 900/1800
3G
4G
PHASE 6 - COVERAGE
100%
98%
33
33
VALA - Products/Services
New products:
• Scratch Cards for SMS
•
Scratch Cards for Internet Enhanced Data Rates for GSM Evolution (EDGE)
•
Cell Based Tariff -Fix Phone Mobil
•
•
GPRS/EDGE USB Modem
E-Top UP.
New Services:
• Content: applications, games, music, animations, news, quiz, sport results, sport betting,
Humor, Chat, horoscope, flight data from Prishtina Airport, etc
•
Blackberry, BES (blackberry enterprise services): E-mail on move, real time receipt and
sending of e-mail
•
Multiple Post-paid plans, with wide and flexible payment options
•
Closed User Group (CUG) for corporate users (Post-paid during business hours, Pre-paid
in the afternoon, etc)
•
Various Tariff Plan models for weekends and holidays
•
Alternative ways of refilling accounts (SMS -TOP-Up reseller, Unstructured
Supplementary Services Data (USSD) reseller, etc)
PTK Training and Development Center
Training and Development Center (TDC) offers more than 110 different training modules (general and job related skills/ training),
organized in 5 training pillars:
1) Marketing, Sales and Customer Care - 15 training modules
2) Information, Communication and Technology - 45 training modules
3) General Management - 33 training modules
4) First Aid and Occupational Safety - 10 training modules
5) English language courses - 6 levels + Business English
TDC is implementing and is a member of international training programs such as:
– MCPLS (Microsoft Partner for Learning Solution)
– CISCO
– ECDL (European Computer Driving License)
– AutoDesk (AutoCAD, ArchCAD, etc)
TDC is Certified Testing Center for:
– PearsonVUE, (delivers computer-based certification and licensure tests for various testing programs in secure test centers)
– Prometric,
– Certiport, and
- In process to becoming a member of RedHat (training and testing center) and ORACLE (education center)
Other TDC activities:
– Project support to business units
– Support to market research and data analysis for business / support units
NOTE:
Details of each training module are provided in the TDC’s Training Program 2010
PTK Challenges!
•
•
•
Kosovo’s IDC.
Competition (fixed and mobile).
Interference caused by Illegal operations of other neighboring GSM operators (MTS,
Mobimak, Promonte, MONET) within the territory of Kosovo, not licensed by TRA.
Thank you
Questions?
Dr. Shyqyri Haxha
CEO
Tel:+381 (0) 38 549-238
Mob:+377 (0) 44 109 109
Fax:+381 (0) 38 525-453
Email: [email protected]
www.ptkonline.com