London Business School

Transforming Your Future
Developing Leaders at Lloyd’s
at London Business School
CONTENTS
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Are you ready to take charge?
3
London Business School and Lloyd’s
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Have you got what it takes?
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How it works
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Inspiring individuals to improve
business performance
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How to take part
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Today’s business environment is changing fast and new competitive
challenges and opportunities are continuously emerging.
Lloyd’s has maintained its position as a world leader for 300 years by
constantly evolving. However, to stay ahead of the game the Lloyd’s
market needs to be agile, responsive, identify and capitalise on
opportunities, whilst staying focused on the customer.
Lloyd’s future success therefore depends on the quality of its leaders.
London Business School has designed a leadership programme
specifically for Lloyd’s, ensuring that the content is contextually aligned
to the challenges and issues facing leaders operating in the Lloyd's
market, whether within managing agents or in the Corporation. It aims to
provide existing and aspiring Lloyd’s leaders with the skills to anticipate,
lead and respond to the changing nature of the global insurance
industry, so they can drive their own businesses forward in positive and
creative ways.
The intensive three module leadership programme will take participants
from the personal dimensions of their own leadership style and capability
through to the organisational dimensions of leading change and shaping
corporate culture.
The programme is designed for:
• Potential leaders in Lloyd’s and in the managing agencies
• Those who are motivated to develop their ability to deal with increasing
levels of complexity and ambiguity and who wish to develop their
capacity to contribute at the highest level
• Those who have the opportunity in their current/next role to implement
strategic initiatives
• Group or project leaders who have responsibility for delivering broad
business objectives
• Those who have just made, or are about to make, the transition from
technical specialist to general manager/leader.
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LONDON BUSINESS SCHOOL
London Business School, one of the world’s top ranked business schools
has partnered with Lloyd’s to provide the skills, knowledge and networks
– the global business capabilities – required to succeed in an everchanging
business world.
As a research-led business institution, our ground-breaking studies
enable us to design programmes which go beyond established “best
practice”. Instead they combine cutting edge thought leadership with
innovative learning methods to address real business challenges.
We bring together the best faculty and focus on relevant business issues
to create an engaging learning experience that provides participants with
a practical toolbox to use in the workplace.
Our approach focuses on critical business issues but is founded on the
belief that organisations are transformed by individuals who need the
right mix of business knowledge and self-awareness to lead and
transform their organisations.
Leadership is personal, so the programme will enable participants to find
their source of inspiration to lead with confidence and skill. London
Business School recognise that the most valuable learning often occurs
when we share insights with a diverse peer group. We won’t tell participants
what to think; rather we will inspire participants to think differently.
We believe this approach combined with our reputation and access to
faculty from more than 24 countries makes us ideal partners for Lloyd’s.
LLOYD’S
Lloyd’s is the world’s leading specialist insurance and reinsurance market.
It is the world's third largest non-life reinsurer, and is the second largest
surplus lines insurer in the US.
Lloyd’s reputation is founded on its 300 year history, its flexibility and the
expertise of its underwriters. The market’s unique structure means that
clients encounter a flexible and responsive approach.
Today 75 businesses operate in Lloyd’s, each with its own specialisms
and areas of expertise. Together they interact with thousands of brokers
daily, to create insurance solutions for more than 200 countries and
territories worldwide.
Lloyd’s insures 92% of FTSE 100 and 93% of Dow Jones Industrial
Average companies. It provides insurance for eight of the world’s top
pharmaceutical companies and 48 of the world’s top banks.
The Lloyd’s market enjoys strong financial security and is supported by
an A rating from A.M. Best and A+ ratings from Fitch Ratings and
Standard & Poor’s.
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HAVE YOU GOT WHAT IT TAKES?
The Applicant Selection Process
There are five stages to the selection process.
Step 1
Applicants complete an application/self-assessment form. Applicants
obtain sponsorship from a member of the ET or equivalent in market
firm. Application form to be sent to Lloyd’s HR or the equivalent market
firm HR Department for consideration.
Step 2
Lloyd’s HR or the equivalent market firm HR department have a
conversation with the applicant to explain the process and set up an
interview if application meets selection criteria.
Step 3
Lloyd’s HR or the equivalent market firm HR department approach the
individuals sponsor to request supporting evidence for application.
Step 4
Applicants to attend a selection interview conducted by LBS and a
member of Lloyd’s HR. Individuals will need to exhibit the required
capabilities and behaviours at a level commensurate with the ability to
attend, contribute and benefit from the programme.
Step 5
Both successful and unsuccessful applicants will receive feedback. You
will be requested to attend this developmental feedback session, which
will be conducted by a member of Lloyd’s or the equivalent market firm
HR department.
6
Note for Sponsors
As the applicant’s sponsor you will be required to complete supporting
documentation to highlight areas of strength, development and potential
of the applicant.
Selection Criteria
• Role level 1 or 2 (or equivalent in Market firms).
• At least 1 year’s service.
• The individual must have attained a minimum 3/2 performance rating
in their last performance review or equivalent from the market
• Complete an application/self-assessment form with contents
appropriate for the standards required.
• Be sponsored by a member of the ET or the equivalent in
market firms.
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How it
The programme focuses on the following areas:
• Understanding and liberating leadership (what leadership is/is not;
leadership styles, etc)
• Increasing understanding of strategy in the Lloyd’s market context
• Understanding oneself – strengths, weaknesses and impact
• Developing approaches for driving organisational and cultural change,
in line with strategy
• Understanding and leading change
• Conflict management
• Emotional and social intelligence
• Relationship management
• Communication and impact
PROGRAMME OVERVIEW:
• Each programme comprises a cohort of approximately 24 participants
drawn from the Corporation of Lloyd’s and the market.
• The programme creates real and lasting change by addressing the
behavioural and emotional aspects of leadership.
• Each cohort consists of three modules each of five days duration with
projects running throughout the programme and beyond.
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PROGRAMME STRUCTURE:
Kick-off event
A two hour session briefing the cohort on the programme, clarifying the
electronic communication system and ensuring that everyone is aligned
and prepared for the programme.
Pre-work: Participants are required to undertake selected study
and research for each module.
Module One – ‘Head’
Five days at London Business School focussing on strategic thinking,
decision-making, culture and change.
In-between module one and two: A two month period for initiating
your business project and completion of the 360 degree feedback
questionnaire.
Module Two – ‘Heart’
Five days at London Business School to focus on personal leadership
development and re-engage with the project. There will also be external
visits and activities during this module.
In-between module two and three: A four month period for
refining and completing your business project in preparation
for presenting to the Inter-modular Project Review Panel before
module three.
Optional 1:1 coaching sessions available at additional cost.
Module Three – ‘Hands’
Managing stakeholder relations, influencing and persuasion, innovation
and creativity, performance management, driving change and simulation.
Post-programme
Integration of 360 feedback and implementation of key actions from the
personal action plan. Meeting with sponsor and/or coach. Another 360
feedback session will be conducted between 12 – 18 months after
completion of module two.
The estimated time commitment by each participant is around 25 days
over a period of approximately nine months. Within this time
approximately ten days are required for project work.
LEADERSHIP PROGRAMME PROCESS
Personal objectives and aspirations
Programme preparation:
360 feedback • NEO • Case studies • Learning objectives
HEAD
Module 1
2 MONTHS
HEART
Module 2
5 Days
• Aspirational leadership • Visioning the future • Leadership
• Building relationships and networks • Stakeholder management
(influencing) • Personal awareness • Mobilising culture
PROJECT PRESENTATION
4 MONTHS
HANDS
Module 3
Learning logs and action learning sets
Cognitive, disruptive and action learning
5 Days
• Strategy • Analysis of market and competitive forces
• Decision making • Managing complexity and ambiguity
• Risk analysis • Understanding the culture
• Implementation • Creating high performing teams
• Driving change • Creating cultures
5 Days
Implementation of personal action plan
Additional 360 feedback 12 - 18 months after module 2
Networking
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PROJECT WORK
Throughout the duration of the programme you will work with other
members of your Cohort to complete a project.
The project will help transfer learning from the programme back into the
business in a tangible and valuable way.
In each group, a project will be conceived, proposed and undertaken.
Objectives will be agreed at the outset and you will be required to
present your completed project to the Project Review Panel between
modules 2 and 3.
The Project Review Panel will comprise of senior leaders from Lloyd’s,
the market and London Business School faculty.
Inspiring Individuals to Improve Business Performance
The main aim of Developing Leaders at Lloyd’s is to encourage
participants to explore and promote their natural instinct for leadership,
focus their energies and as a result improve their performance.
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Benefits for participants are:
• Learning the essential skills that distinguish a successful leader.
• Obtaining feedback on your current strengths and weaknesses.
• Using strategic tools and frameworks to identify and create sources of
competitive advantage.
• Appreciating different strategic approaches and challenging orthodoxies.
• Learning how to lead teams to achieve high performance.
• Gaining insights into how to motivate and coach others more effectively.
Benefits for your organisation are:
• Building more capable leaders.
• Enhancing the team leadership skills of your executives and managers.
• Improving your business performance.
• Targeted and relevant learning designed specifically for the Lloyd’s market.
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NEXT STEPS
• Follow application process set out on Page 7 of this document.
• E-mail [email protected] with:
o Completed application form
o Sponsorship supporting form
o CV
o Photograph
• Where numbers exceed places available Lloyd’s HR will manage the
prioritisation of applications
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FUTURE COHORTS
at London Business School
Cohort 5
Application Phase
Interviews
Modules/Attendance
5 Oct – 6 Nov 2009
Nov/Dec 2009
Module 1 - 31 Jan 2010 – 5 Feb 2010
Module 2 - 2 May 2010 – 7 May 2010
Module 3 - 3 Oct 2010 – 8 Oct 2010
Costs for Managing Agents
No charge to Managing agents if it is their first participant.
£5,000 charge per head for Managing agents who have already
utilised this programme.
£750 charge per head for the inter-modular 1:1 coaching sessions (optional)
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Page 2
DON’T JUST TAKE OUR WORD FOR IT...
at London Business School
The following are comments from participant evaluation forms. These have been
completed following modules 1 and 2.
“Amazing amount of detail presented by experts in a varied and encapsulating way.”
“I was hoping to have a thought-provoking and educational week, it exceeded
my expectations.”
“Quite simply the best course I have been on.”
“Hugely relevant to my role. Changed my thinking enormously. Also feeling a lot
more confident.”
“Extremely professional and thought provoking – and very practical!”
“Definitely helped me to identify my goals and development needs.”
“Surprised by my ability to get really involved in the more emotional second module in a
committed way.”
“One item my coach highlighted set the lights on and got me thinking.
Most illuminating item on the course and probably the last four years.”
“The Discovery Day was outstanding, humbling but inspirational too.
I will use this as a leader.”
“The Discovery Day was one of the most insightful days of my career.”
OR
If you’d like to find out more about the Leadership Programme please email any of
thefollowing people who have already begun the programme.
Marcus Alldrick
[email protected]
Veekash Badal
[email protected]
Wendy Kilminster
Jerome Kirk
Ann Bearwish [email protected]
Jonathan May
Rosemary Beaver
Cameron Murray
Yvonne Bouman
Paul Brady
Kent Chaplin
Filipov Dimitar
Alex Faris
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Paul Nunn
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Antonia Osborne [email protected]
John Owen
Juliet Philips
[email protected]
[email protected]
[email protected]
Olly Reeves
[email protected]
Anne-Gaelle Leillard [email protected]
Ben Sayles
[email protected]
Andrew Gray
[email protected]
Linda Stannard
Clare Hallinan
[email protected]
Justin Suttle
Peter Hargrave
[email protected]
Jane Warren
Henry Johnson
[email protected]
Philip Jones
[email protected]
David Williams
Filip Wuebbeler
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]