DTCU SERVICE GUIDE

DTCU SERVICE GUIDE
Welcome to DTCU!
Thank you for your interest in the Duluth Teachers
Credit Union (DTCU). We look forward to becoming
your exclusive full-service financial institution. DTCU
was founded in 1933 to serve the financial needs of
the educational community of Duluth.
Today DTCU has a community charter which
allows anyone who lives in South St. Louis, Carlton
or Douglas County or the city of Two Harbors to be
eligible for credit union membership.
We offer both personal and business accounts
along with a full array of lending products including a
full-service mortgage department. Your new account
at DTCU can be opened online or in person at any
DTCU office.
Our name remains the same, as does our
commitment to personal, friendly member service.
Look no further than DTCU for all of your financial
needs and discover all that DTCU can offer you!
Rick Lappi
President
VISIT ONE OF OUR THREE CONVENIENT LOCATIONS
DOWNTOWN 722.9242
11 West 2nd Street
Duluth, MN 55802
Mon. - Fri.: 9:00 a.m. - 5:00 p.m.
“Like” DTCU on Facebook
for the latest news &
promotions!
KENWOOD 724.8218
1358 West Arrowhead Road
Duluth, MN 55811
Mon.- Thurs.: 9:00 a.m. - 5:00 p.m.
Fri.: 9:00 a.m. - 5:30 p.m.
Sat.: 9:00 a.m. - 1 p.m.
MILLER HILL 279.3828
4433 Trinity Road
Duluth, MN 55811
Mailing Address: P.O. Box 161558
Duluth, MN 55816
Mon.- Fri.: 9:00 a.m. - 6:00 p.m.
Sat. 9:00 a.m. - 1 p.m. (Drive-up only)
Toll Free: 800-378-DTCU (3828)
www.dtcu.net • E-mail: [email protected]
SERVING EVERYONE IN THE COMMUNITIES OF DULUTH, HERMANTOWN AND PROCTOR.
Savings / Checking
Account
Share Savings
DTCU’s Share Account is a no-fee
savings account. When you open a
DTCU Share Account (with a minimum
deposit of $5) you automatically start
earning dividends on your account as a
member/owner of DTCU. Once you’re a
member, you’re welcome to use all of the
services that DTCU offers.
Gold Star Savings
A plan specifically
designed for our
youngest members, DTCU’s
Gold Star Savings
Account teaches
children the value
of a dollar and
makes saving money fun! Children, from
birth to 11 years old, receive a special
Gold Star Passbook when they open
this account. Each time they make a
deposit - small or large - they receive a
Gold Star for their passbook. For every
five Gold Stars they earn, they choose
a prize. All that is required is a $5.00
membership deposit and social
security card to open this account. Plus
kids receive a free piggy bank at
account opening.
Merit Account
(Money Market) Savings
Earn higher interest on large balance
savings with DTCU’s Merit Account.
This money market account offers tiered
rates, meaning the higher your balance
is, the higher the dividend rate you’ll
earn. The minimum balance requirement
of a Merit Account is $2,500. The
minimum deposit to a Merit Account is
$100, and the minimum withdrawal is
$250. Dividends are posted monthly.
IRA Share Savings
DTCU’s IRA Share Account requires
no minimum deposit and no annual
administrative fee. Your funds are
insured separately from your other
savings accounts for up to $250,000 by
the NCUA. Open a Traditional or Roth
IRA today.
Honor Roll
Earn a spot on DTCU’s Honor Roll and
receive valuable benefits from DTCU. To
qualify, have one of the following bundles
of DTCU services:
• A no minimum balance Checking
Account
• Debit MasterCard
• VISA Card
• Any Loan or Line of Credit
-or• A no minimum balance Checking
Account
• Debit MasterCard
• Money Market Account with minimum
$2,500 balance
When meeting either of these two
criteria, “Honor Roll” status will show on
your monthly statement and you will
enjoy the following money saving
benefits:
• .50% off the interest rate of collateraltype loans for new and used cars and
trucks or recreational vehicles (does
not include mortgage, signature or
variable rate home equity loans).
• .50% more paid on certificates
• Free checks (one free box per year)
• Free VISA Gift Cards (limit 2 per month)
Share Certificates
DTCU offers many choices when
investing in certificates. We offer terms
as little as 6 months up to 48 months.
Rates are tiered based on how much
money you use to open certificate.
Honor Roll members receive .50%
above current rates.
We also offer IRA Certificates with the
same rates and terms. Whether it’s
short-term investing or investing for
retirement, DTCU has a certificate to
fit you!
Christmas Club Savings
DTCU’s Christmas
Club is an excellent
way to save for gifts
and holiday fun.
There is no minimum
balance requirement.
Your Christmas Club
funds are transferred to your regular
savings account Oct. 31, for early
holiday shopping.
Dream Account Savings
DTCU’s Dream
Account helps
you save for
your dream whether it’s a
long overdue
vacation, a new
car or anything else - by keeping your
money in an account separate from your
Share Savings. You can have more
than one dream account. Each one
can be personalized with a name you
choose and will show separately on
your statement.
Checking Account
Sign up for a DTCU Checking Account
and you’ll appreciate the savings. Our
most popular checking plan has no
minimum balance requirement and no
per-item charge. There are no monthly
maintenance fees. You also may apply
for our other checking services,
including a DTCU Debit MasterCard,
Line of Credit, overdraft protection, direct
deposit and more.
Virtual Checking
Virtual Checking is
a checking account
without the paper.
How it works: Carry
the DTCU Debit MasterCard. No
minimum balance required. Enroll in
direct deposit (if your company offers it),
sign up for Virtual Branch, Statement
Express eStatments and Online Bill Pay.
All of these services are found in our
Virtual Branch site and are free with your
Virtual checking account.
Should you need to write a paper
check you may write four free paper
check clearings per month. A $1.00
check clearing charge will apply to any
clearings over four in a month. With the
DTCU debit card there is little need to
write paper checks.
Club Checking
This account is designed for nonprofit
organizations that are DTCU members
with a Share Savings Account. We
recognize the important work you do in
our community, so Club Account
Checking offers all of the benefits of
regular Checking Accounts.
“As a member of DTCU, you are also an owner.”
Loans
As a DTCU member, you can take
advantage of competitive rates on all of
our DTCU loans. In addition, we charge
simple interest, meaning you pay interest
only on your unpaid balance and you
pay no penalty for pre-payment. Quick
and easy loan pre-approval is available
so you will know how much you qualify
for before making a purchase. The loans
we offer include:
Mortgage Loans
(10, 15, 20 & 30 year terms)
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Land Loans (100% financing)
ARM Loans
Second Mortgage Loans
New Construction Loans
Home Improvement Loans
Home Equity Loans/Line of Credit
New/Used Vehicle Loans*
Recreational Vehicle (e.g. boat, ATV,
RV) Loans
• Ready Reserve (no annual fee, use
as overdraft protection on your
checking account)
Additional Services
and Benefits
Virtual Branch
Access all of your accounts 24 hours a
day from your computer. DTCU’s
Virtual Branch is safe, convenient
and free! Through our secure site,
www.dtcu.net, you can review your
account balances and history, transfer
funds between accounts, make loan
payments, make DTCU VISA card
payments and more! Sign up online
at www.dtcu.net. Demo site is also
available, go to Virtual Branch, then
to Demo.
Mobiliti
Access your accounts from
your smart phone with free
Mobiliti Mobile Banking.
To sign up log onto Virtual
Branch from our website then
click on Self Service tab.
Online Bill Pay Service
This simple system handles all of your
payments online, automatically. Set it
up and never worry again about stamps,
envelopes or late fees. Go to
www.dtcu.net and click on Virtual Branch
to sign up for Bill Pay.
Statement Express
eStatements
No more paper in your
mailbox when you sign
up for free Statement
Express eStatements.
eStatements are a
secure, fast way to
receive your credit union statement
normally on the first or second day of
each month.
Sign up for Statement Express
eStatements online or when you open
your new DTCU account!
Audio Teller Service
Access your account information by
phone. For your convenience, DTCU
offers a 24-hour audio teller service that
allows you to check balances, transfer
funds between accounts, hear which
checks have cleared and more! Call
218-722-9242 or 1-800-328-DTCU
(3828).
VISA® Credit Card
Enjoy the
purchasing power
and convenience of
the card that’s
honored worldwide
with the following
DTCU advantages:
no annual fee, a low
APR, and our
ScoreCard®
Rewards program. For every dollar
spent on qualified purchases, you’ll
receive points that can be redeemed for
airline travel, hotels, gift cards and
merchandise. Plus, DTCU VISA card
holders receive free of charge the added
security of Verified by VISA, which
protects you from unauthorized online
purchases, as well as Travel Advantage™
benefits, offering protections and
assistance when you’re away from home.
We also offer a share secured VISA.
No credit check is needed for a share
secured card. This is a good card for
anyone looking to establish and build
good credit.
Debit MasterCard
DTCU’s Debit MasterCard is really two
cards in one! Use this card at any ATM to
get cash from your account, or use it to
make purchases anywhere MasterCard
is accepted worldwide. All transactions
will come directly out of your DTCU
checking account.
Transfers
You may transfer money between
your accounts at any time. However,
regulations make it necessary for DTCU
to place a limit of six pre-authorized or
automatic transfers per month via
telephone or the internet, from a savings
to a checking account.
Direct Deposit
Save yourself a trip to the Credit Union
with our safe and convenient Direct
Deposit service. Any check you
regularly receive, such as a paycheck
or Social Security, can be automatically
deposited into your DTCU savings or
checking account.
VISA Gift Cards
We offer an excellent way to give a gift
anyone can enjoy! A VISA gift card can
be for any amount ranging from $25 to
$1,000 and is good anywhere VISA is
accepted. Make DTCU your one stop
shop for gift cards!
VISA Travel Cards
Carry the VISA Travel Card when you
travel and travel free from country
restrictions! The travel card can be
reloaded an unlimited amount of times.
Maximum load at purchase is $5,000
and maximum reload amount is $2,000.
DTCU offers instant issue or we can
order you a personalized travel card at
no additional cost.
Safe Deposit Boxes
Looking for a safe place to store
important papers and valuables? Look
no further than a safe deposit box at
DTCU. They’re available at our
Downtown and Kenwood offices. Safe
deposit boxes are secure, convenient,
affordable and come in a variety of sizes
to accommodate everything important in
your life.
DTCU ATMs
DTCU has three ATMs which you can
access at any time to get cash. Use your
DTCU Debit MasterCard to get cash and
you will not pay any transaction fee. An
ATM is located at each office.
Scholarships
DTCU awards scholarships each year to
area high school seniors moving on to
college as well as a veteran scholarship.
Applications and eligibility requirements
can be downloaded from our website.
DTCU BUSINESS SERVICES
Business Savings /
Checking Accounts
Credit and Debit
Business Savings
Business Revolving
Line of Credit
Start your new business account with a
Business Savings Account. $5.00 is all
that is needed to start your new account,
and there is no monthly fees. Once this
account is opened you are eligible for all
business products DTCU offers.
A Business Line of Credit will protect
your business’ cash flow and
automatically advance into your
checking account should your balance
ever fall below zero, eliminating costly
overdraft fees and returned checks.
Business Checking
VISA® Credit Card
Run your business financing with ease
with a Low Cost DTCU Business
Checking Account. No minimum balance
required and free online access to stay
connected with your business account.
Business Checks
& Accessories
DTCU offers quality business checks,
accessories and deposit solutions with
superior service to help you simplify the
check selection process.
Business Loans
Put the purchasing power in your hands
with the DTCU VISA Card. No monthly
service charge and a 25-day grace
period, along with our low annual
percentage rate. As an added bonus,
you are automatically enrolled in the
VISA Scorecard program. For each dollar
you spend you earn a Scorecard point.
Redeem points for airline travel, gift
cards or merchandise.
Additional Services
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Online bill pay
Night Depository
ATM on-site (all three DTCU offices)
Free money bag to transport
deposit money
Notary Public
Currency and coin deposits
Currency and coin orders
Safe Deposit Boxes
DTCU’s Debit MasterCard is really two
cards in one! Use this card at any ATM
to get cash from your account or use it to
make purchases anywhere MasterCard
is accepted worldwide. All transactions
will come directly out of your DTCU
checking account.
DTCU has teamed up with a local
vendor to supply you with the right
tools to process your business’ card
transactions. You can also set up
desktop deposit, smart phone merchant
processing and personalized gift cards.
They can even help you with payroll
processing for your business.
A custom solution will be designed to fit
your specific business needs. You will
receive local one-on-one service and
24/7 assistance.
(A service offered through Heartland
Payment Systems)
Additional Free Services
• Night Depository
• Direct Deposit
• Notary Public
We know businesses come in all shapes
and sizes and so do business loans.
From equipment or a vehicle to run your
business to remodeling projects, DTCU
will look at each loan individually and
work with you to find the loan that best
fits your business needs.
Debit MasterCard
Business Processing Services
DTCU’s Business Account
Program is ideal for Sole
Proprietorships, Limited Liability
Companies (LLC), Corporations,
Partnerships, and Not For Profit
Organizations.
Loans
Virtual Branch
Manage your business account with
our free Virtual Branch service. We are
Quicken and QuickBooks compatible.
Bill pay is also available as well as
Statement Express eStatements.
Optional Services
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NCUA Insurance
Your accounts are
federally insured up to
$250,000 by the National
Credit Union Administration (NCUA).
It is possible for you to obtain
additional insurance coverage on
multiple accounts.
You may obtain the following DTCU services for a minimal fee:
Photocopy of Draft
• Stop Payment Order
Wire Transfer
• Draft Reconcilement
International Money Order
• Statement Copy
Certified Check
• VISA® Gift Card