Customer Service Statement Customer Service

Customer Service
Statement
“At Napier City
Pak ‘n Save,
we strive to
exceed your
expectations, by
making
YOU feel more
than satisfied,
valued,
welcomed, and
listened to”
Napier City
Napier City
Napier
City
Napier City
A great place to work
with great people
and
great values
25 Munroe Street, Napier
Ph: 06 - 834 3450
Fax: 06 - 834 3456
Our Culture Statement
Our Purpose
Our culture defines who we are. At Napier City
Pak’nSave we believe that strong teams are built on
personal relationships and genuine caring for each
other. Clear communication and a sense of teamwork
are critical in our competitive environment.
To make a difference
Our commitment to our culture and to our people is
our key to success as this is based on the shared
values and commitment of all staff who are building
the company for the future.
Improving the value of our services to our customers,
building strong relationships with our customers and
seeking excellence in everything we do, enables us
to be the leading edge retailer in Napier.
Our Core Values
At Napier City Pak’nSave we commit to these values to guide
our decisions and our behaviours:
P
OSITIVE ATTITUDE
-
C
OMMUNICATE
- Good listener, follow instructions, be interested and be interesting. Open communication - open door policy
P
EOPLE FOCUS
-
Family focus - work together - one umbrella - one brand ‘Pak’nSave’. Passionate about people and service. Team Player
WN IT
-
RIDE
-
Accountable, responsible, stand behind our actions
O
P
Robıe, Hanno and Sonya
Self motivated, goal oriented, lead from front, get up and go, driven. Approachable, friendly, eye contact, open. Positive can-do attitude - can do, wants to do, does. Adaptable, good attitude to life, see big picture
Personal pride, in the job, in results, team, givers get
PCPOP