TEXT ANALYTICS

TEXT ANALYTICS
WHAT IS IT?
Text analytics is a complicated process
that quantifies in simple terms the
emotions in your customers’
feedback and helps prioritize where
action is needed.
WHY IS IT IMPORTANT?
Buying decisions are based on
emotion, so being able to understand
the emotions conveyed in customer
feedback including which issues need
urgent attention is vital to sales
success.
WHAT’S IN IT FOR ME?
With a process that isolates the ‘noise’
and identifies common themes in the
customer experience, you gain greater
insight into your customers’
perceptions, easily identify
opportunities for improvement, and
are able to act more quickly and
efficiently to improve processes and
ultimately customer loyalty.
AN INTEGRATED APPROACH FOR LEAD CONVERSION AND RESIDENT RETENTION
Connect with us:
www.epmsonline.com
www.rentersvoice.com
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