Vodavi Dispatch (Technical Manual)

Transcription

Copyright © 1998 VODAVI Communications Systems, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Communications Systems, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United
States (17 U.S.C. Section 101 et. seq.).
VODAVI Communications Systems Inc. reserves the right to make changes in specifications at any time and without
notice. The information furnished by VODAVI Communications Systems, Inc. in this material is believed to be accurate
and reliable, but is not warranted to be true in all cases.
STARPLUS is a trademark of VODAVI Communications Systems, Inc.
Dispatch™ is a trademark of VODAVI Communications Systems, Inc.
Printed in the United States of America
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INFORMATION
User’s Responsibility:
If a need arises in the future, the telephone company will
call the user and request the following information for any
terminal equipment being connected to the Public
Switched Telephone Network:
Information For This Equipment
Manufacturer: Vodavi Communications Systems, Inc.
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Registration
Note that FCC registration does not constitute an expressed or implied guarantee on performance. Only the
manufacturer's warranty set forth in this booklet covers the
performance of the unit.
Telephone Company Rights and Responsibilities
If your unit causes harm to the Telephone Network, the
telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But, if
advance notice is not practical, you will be notified as soon
as possible. You will be given the opportunity to correct
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complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect
the proper functioning of your unit. If they do, you will be
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uninterrupted service.
Repair Instructions
If you experience trouble with the unit, follow the procedure
outlined below:
1. Determine whether the problem is your unit. If the
problem is in your unit, refer to the following guidelines
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a. If the unit is covered by the manufacturer's
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VHHD3&ERRWXSVFUHHQOLNHWKHRQHEHORZ General Software 80386 Embedded BIOS (tm)
Version 4.0
Copyright (C) 1992-1997 General Software, Inc.
Connected Systems Dolphin
16000 KB OK
Hit ^C if you want to run SETUP.
1H[W\RXZLOOVHHWKHV\VWHP&026%,26FRQILJXUDWLRQVFUHHQ
+-----------------------------------------------------------------------| SYSTEM BIOS CONFIGURATION, (C) 1996 GENERAL SOFTWARE, INC.
|
+-----------------------------------------------------------------------| System CPU :
80386
| Low Memory
: 703KB
|
| Coprocessor :
Disabled
| Extended Memory
: 15296KB
|
| Drive A: Type : RFD Disk(n/a) | Drive C: Type
: 49
|
| Drive B: Type : Not installed | Drive D: Type
: 0
|
| System Video : Auto
| Serial Ports
: 03F8
|
| ROM Shadowing : Enabled
| Parallel Ports
:
|
| Embedded BIOS Version: 3.0IDE | Manufacturing Mode
: 03F8 / 19K
|
Starting PC DOS...
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HIMEM: DOS XMS Driver, Version 3.15 - 05/30/94
Extended Memory Specification (XMS) Version 3.0
Copyright (C) IBM Corp. 1988, 1994
Installed A20 handler number 2.
64K High Memory Area is available.
IBM Expanded Memory Manager 386 Version 4.50
Copyright (c) IBM Corp. 1986, 1994
EMM386 successfully installed.
Available expanded memory . . . . . . .15232 KB
LIM/EMS version . . . . . . . .
Total expanded memory pages . .
Available expanded memory pages
Total handles . . . . . . . . .
Active handles . . . . . . . .
Page frame segment . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
4.0
980
952
64
1
E000 H
Total upper memory available . . . . . 95 KB
Largest Upper Memory Block available . . 95 KB
Upper memory starting address . . . . . C800 H
EMM386 Active.
Dolphin Advanced Power Management V2.0.
System APM support detected and initialized
C:\>set PATH=C:\;C:\DOS;C:\HELLO\SYSTEM;C:\UTILS
C:\>set VSICFG=0xC000 0x310 10 C D
C:\>set TEMP=C:\TEMP
C:\>lights ff3f 0
C:\>smartdrv /X
C:\>echo y|chkdsk /f
Volume Serial Number is 0858-1603
1,081,540,608
131,072
5,636,096
54,198,272
1,021,575,168
bytes
bytes
bytes
bytes
bytes
total disk space
in 2 hidden files
in 172 directories
in 609 user files
available on disk
32,768 bytes in each allocation unit
33,006 total allocation units on disk
31,176 available allocation units on disk
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720,896 total bytes memory
666,976 bytes free
C:\>cd \HELLO\DSP
C:\HELLO\DSP>loaddsp -v
LOADDSP DSP Image Loader
Version 1.6 08/Apr/97
(C)opyright 1997 Santa Barbara Connected Systems Corp. All Rights Reserved.
Hardware Interrupt 10
IO base address 310
Memory Segment c000
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NOTES
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STARPLUS DISPATCH Installation Form - Basic Information - page 1
Job Name: _________________________________________________ Sales Rep:_________________
End User Contact (Administrator): _______________________________ Phone: ____________________
End User Contact responsible for recording custom prompts: ____________________________________
Installer: __________________________________ User Trainer:________________________________
Installation Dates:
Start:_____________ Complete: ___________________
End User Training: _________________
Telephone System Information
Type of telephone system (brand & model):
How many digits are there in the telephone system's station or extension numbers? ____________
Is the telephone system capable of supporting In-Band Integration?
Yes
If YES, is the telephone system equipped to support In-Band Integration?
(this includes both telephone system hardware & software)
No
Yes
No
Does the telephone system use a Hook Switch Transfer on Single Line Ports?
Yes
No
Number of CO Lines or Trunks connected to the telephone system: ___________________
Number of telephones (extensions) connected to the telephone system: _________________
List the single line port extension numbers that are to be used for Voice Mail Ports:
1_______ 2_______ 3_______ 4_______ 5_______ 6_______ 7_______ 8_______
Will the Single Line Ports be placed in a voice mail group (hunt group)?
Yes
No
What is the telephone system's voice mail group number or numbers? _________________________
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STARPLUS DISPATCH Installation Form - Basic Information - page 2
Voice Mail Functions
Number Of Voice Mailbox Users (Subscribers): _______________
Number of Internal Subscribers (who have a phones in the telephone system): ______________
Number of External Subcribers (who do not have a phones in the telephone system): _________
Are internal subscribers going to forward their phones to their mailboxes?
Will the telephone system provide Preset Call Forwarding to voice mail?
Will Subscribers use Pager Notification?
Yes
Yes
Yes
No
No
No
Automated Attendant Functions
When is Automated Attendant to be used?
Daytime _____ Night _____ Both _____ Never _____
Will Automated Attendant be used as an overflow answering point (to help the live system operator)? _____
Number of CO Lines to be directly answered by Automated Attendant : ________
FAX Detection - Will the system be set to automatically route Fax calls?
Yes
No
Fax Transfer Prefix:__________________________ ("&" = flash and a "," [comma] = pause)
Fax phone number or extension number: ____________________________________________
Operator - What do telephone system users normally dial to reach the system Operator? ______________
Voice Mail Equipment Considerations
Where is the voice mail system to be located? __________________________________________
Is this location environmentally stable (air conditioned & heated)?
Yes
No
Will the systems be connected to a dedicated and grounded 120 volt, 60 Hz AC outlet?
Yes
No
Note: Questions on this page answered as NO represent less than ideal conditions, and may cause
immediate or delayed malfunctions, or may disrupt certain voice mail and telephone system capabilities.
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STARPLUS DISPATCH Installation Form - Subscriber Information
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Subscriber Name or Group Description: ____________________________________________________
Mailbox/Extension Number(s):Department: __________________________________________________
Class Of Service (COS)? ________________________________________________________________
Mailbox Settings
Operator:__________ Cascade:__________ Mailbox Time Control (special use): ____________
Mailbox Action
Play Greeting: Yes
No
Action:Destination: ____________________________________________________________
Notification:___________________________ Phone Number: ___________________________
Pager Notification: Yes
No
Time (if timed notification): _______________________
Extension Settings
Extension Time Control (special use): _____________________________________________
Action 1 - when calls are first transferred to the extension
Action 2 -
Screen Caller
Allow Holding
Do Always Only On Busy Only On No Answer
Action: __________________ Destination: _________________________________
Supervised Transfer Options (circle one):
Action 3 -
Screen Caller
Allow Holding
Do Always Only On Busy Only On No Answer
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STARPLUS DISPATCH Installation Form - Class Of Service (COS) Information - page 1
Complete 1 copy of this form for each Class Of Service
COS Name (number): __________________________ Description: _____________________________
General Settings
Time Control (special use): _____________________ Restrict Outdial - Number of digits: _____________
Owners Callers
User Type: ( 01 = normal, 99 = Administrators) Event Counter (circle one):
Message Settings
Message Type:
Voice Page
Default Message Type:
Message Properties:
Voice Page Play Message Type Menu
Length: ______ (sec.)
Count:______ (messages) Retention: _____ (days)
Record Key - Wait for key press before recording messages?
Greeting Types:
Yes
No
Stop Record Key: _________ Record Options On?
Send Options:
No
Personal System Class Of Service Voice Insert
System Add On Greeting Length:________ (sec.)
Park and Page active?
Callers:
Yes
Yes
No
No Options Urgent Confidential Last Option On or Off: ________
Maintenance Settings
First Time Help (circle one)?
Message Order:
Yes
First in - First Out
No
Say Date and Time type: _______________________
Last In - First Out
Owner Play Options:
Save Messages Forward Messages Dial Source
Confirm Delete Reply To Messages Skip Messages
Owner Send Options:
Not Allowed do not allow the following options Urgent Future Delivery
Confidential System List Outside Number
Confirmation
Form continues on page 2
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STARPLUS DISPATCH Installation Form - Class Of Service (COS) Information - page 2
COS Name (number): __________________________ Description: _____________________________
Maintenance Settings (continued)
Owner Edit Options: Password
Delete Message Sent
Greeting
Mailbox State
Name/Signature

Personal Lists
Notification
Guest Mailboxes
Auto Attendant
Notepad
Transfer Out
Notification Settings
When will the system set Message Waiting? _________________________
Message Wait Set Sequence:(special use) __________________________
Message Wait Clear Sequence:(special use) _________________________
Event Handler Group: ___________________ (special use - default is set to 5)
Password Required
Message Pick-Up Allowed
Cascading: When will Cascade occur: ________________________
Notification Interval: ___________ (minutes)
Pager Retries?
Yes
No
Save as New
Delete Original
Save Original
Notification Attempts: ____________ (number of tries)
Notification Script:_________________________________________
(special use - default is Pager12.CF)
Auto Attendant Settings
Call Options:
Blind Transfer Call Screening Supervised Transfer Call Holding
Hold Interval: ________________ (sec.)
Call Queing?
Yes
Hold Type: _____________________________
No
Screen Length: _________ (sec.)
Play Original?: Yes
No
Transfer Prefix: _______________________________________
Transfer Postfix: ______________________________________
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STARPLUS DISPATCH Installation Form - Menu Information
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Description: __________________________________________________________________
Number: __________
Password:__________ Time Control:_______________ (special use)
Instructions: __________________________________________________________________
(special use - This is the Menu's number .VOX file name for prompts.)
Time Out: _________ (sec.)
Keys
Max Retries:___________ (number of retries before hangup)
Actions - including additional parameters: mailbox numbers, menu numbers, etc.
*
____________________________________________________________________
#
___________________________________________________________________
0
___________________________________________________________________
1
___________________________________________________________________
2
___________________________________________________________________
3
___________________________________________________________________
4
___________________________________________________________________
5
___________________________________________________________________
6
___________________________________________________________________
7
___________________________________________________________________
8
___________________________________________________________________
9
___________________________________________________________________
Prompt script for this mailbox - to be recorded via Administrator
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
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STARPLUS DISPATCH Installation Form - Time Control Settings
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Time Control Name (Number): ________________
Description:
_________________________________________________________________________
System Searches for a match, sequentially starting at item 1
Item Number: __________
Start Time:
___________
MO
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Start Time:
___________
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Action To Perform When Calls Ring In
Additional Parameters
Line 1
_______________________________
__________________
Line 2
_______________________________
__________________
Line 3
_______________________________
__________________
Line 4
_______________________________
__________________
Line 5
_______________________________
__________________
Line 6
_______________________________
__________________
Line 7
_______________________________
__________________
Line 8
_______________________________
__________________
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Vodavi Dispatch (Technical Manual)

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