DYNAMIC CURRENCY CONVERSION

DYNAMIC CURRENCY CONVERSION
Add to your bottom line with DCC from Elavon
START
WHAT IS DCC?
DO YOU KNOW..?
WHO CAN BENEFIT?
DCC from Elavon
Good for customers. Great for business
What is DCC?
Dynamic Currency Conversion (DCC) is a service that gives international MasterCard®
and Visa cardholders the choice to pay in their home currency.
®
Why it’s good for customers
Can your business benefit from DCC?
Step-by-step at point of sale
DCC is great for business
In summary
Contact
SUMMARY
DCC improves the customer experience as customers know the final price in a currency

they understand.
Do you know..?
WHY DCC?
Put simply, every DCC transaction generates a rebate for you, as your business benefits from
a proportion of the currency conversion fee. It earns you additional revenue with minimal effort –
your Elavon terminal does the work for you by automatically detecting eligible cards. The more DCC
international payments you process, the more additional revenue your business can generate.
What is DCC?
STEP-BY-STEP
Why it’s good for business
CONTENTS:
DCC provides certainty as customers get today’s exchange rate fixed for the transaction.
DCC adds value as customers can keep better track of their spending.
CONTACT
DCC gives customers peace of mind as they get Elavon’s Best Exchange Rate Guarantee.
NEXT
WHAT IS DCC?
DO YOU KNOW..?
Do you know..?
Elavon expertise
Visitors from all over the world flock to
Europe, be it for business, holidays or
education. The international tourist sector
is set to boom from £21bn (2013) to £57bn
by 2025*. DCC means increased quality of
service for foreign visitors and increased
revenue for businesses.
The more DCC payments you process, the
more revenue your business can generate.
Elavon can offer DCC for 46 different
currencies, more than any other acquirer
in Europe. This enables you to offer a warm
welcome to your international customers.
Elavon processes over 3 billion transactions
annually with over 1.3 million customers
globally. Our scale enables us to deliver
you with specialised support for your
payment needs. You can be assured that
Elavon has the perfect DCC solution
for you.
Elavon offers a ‘Best Rate Guarantee’
Transaction transparency
Your opportunity
Elavon offers all cardholders a Best
Exchange Rate Guarantee. This guarantee
gives customers the opportunity to claim a
refund from Elavon should they find a
better exchange rate on their statement
from the same day as the DCC transaction.
The terminal will automatically display the
price in the customer’s home currency.
When DCC is selected, the transaction
receipt will display the local currency,
the exchange rate and the customer’s
currency, giving the customer full
information on the transaction.
UK businesses are uniquely positioned to
benefit from DCC as every international
guest using a Visa or MasterCard® credit
or debit card can avail of DCC.
STEP-BY-STEP
There’s 46 currencies and counting…
WHO CAN BENEFIT?
Why it’s good for business
*Deloitte, Tourism and Growth 2013
WHY DCC?
SUMMARY
CONTACT
BACK TO CONTENTS
NEXT
WHAT IS DCC?
DO YOU KNOW..?
Can your business benefit from DCC?
 Greater choice for your customers
 Reduced merchant service bills
 Increased revenue from business travellers
 Enhanced customer service
The ability to track your DCC performance online
with iMerchantConnect
STEP-BY-STEP
 A rebate on all DCC transactions
WHO CAN BENEFIT?
Businesses that welcome international customers can experience benefits with DCC from Elavon such as:
WHY DCC?
RETAIL
BAR
RESTAURANT
SUMMARY
HOTEL
CONTACT
BACK TO CONTENTS
NEXT
WHAT IS DCC?
DO YOU KNOW..?
Step-by-step at point of sale
WHO CAN BENEFIT?
Accepting a DCC transaction couldn’t be easier. Here’s a step-by-step guide for you and your staff:
1
Offer the customer the choice to pay in their home currency or your local currency.
If they wish to go ahead, simply press ‘yes’ on the terminal or card reader when prompted.
WHY DCC?
2
3
4
STEP-BY-STEP
Insert the customer’s card into the Elavon card reader. The terminal will detect an international
Visa card or MasterCard® and let you know whether the transaction can be converted on
the Elavon terminal with the guaranteed exchange rate.
Each DCC receipt shows the amount in the local currency, the final amount in the cardholder’s
currency and the exchange rate used. This ensures complete transparency.
SUMMARY
CONTACT
BACK TO CONTENTS
NEXT
WHAT IS DCC?
DO YOU KNOW..?
DCC is great for business
Great for customers
Reduce your costs by receiving a rebate
from Elavon for every DCC transaction
processed. The rebate, which is a
percentage of the sale price, goes straight
back to your business.
Elavon provide you with marketing
materials to promote DCC and the Elavon
Best Rate Guarantee.
With DCC, not only do customers know
the final price of the transaction in their
currency at the point of sale, but they
also benefit from knowing that the
transaction is covered by the Elavon
Best Rate Guarantee.
Great for customer service
Great for accounts
All Elavon’s point of sale devices are DCC
enabled, adhere to the latest security
standards and connect to your
communication network, e.g., broadband,
PSTN, wifi and mobile.
Elavon offer a market leading 46 currencies
for DCC so more cardholders can benefit
from currency conversion. Simplify the
expense process for business travellers by
offering the DCC choice.
With Elavon’s comprehensive online
reporting tool, iMerchantConnect, you can
track your DCC earnings anytime,
anywhere.
All reports remain in your currency so
you can see the real value of currency
conversion to your business.
CONTACT
Elavon offers you a ‘one-stop-shop’ for
all your card payment processing needs
and DCC eligible transactions are
automatically detected on all devices.
SUMMARY
Great for IT
WHY DCC?
It is offset against your merchant service
charges to lower your costs.
DCC staff training guides and manuals are
available to inform your staff on how best
to offer the currency conversion choice to
your customers.
STEP-BY-STEP
Great for marketing
WHO CAN BENEFIT?
Great for finance
BACK TO CONTENTS
NEXT
WHAT IS DCC?
DO YOU KNOW..?
In summary...
WHO CAN BENEFIT?
Here Andrew Rush, Head of International Product at Elavon, discusses why DCC is good for customers and
great for business.
STEP-BY-STEP
Revenue boost…
“Having weathered the challenging economic climate of recent years, maximising revenue remains
top of the agenda for businesses. Adopting DCC is a small change that can result in increased revenue. So
businesses that lack DCC capabilities risk a loss of easy revenue. Funds are settled in your local currency and
monthly statements show the total DCC rebate earned, making it easy for even the smallest business to keep
track of the income the service is generating.”
SUMMARY
Andrew Rush,
Head of International Product at Elavon
CONTACT
International
“Britain is predicting a boom in its international tourism sector by 2025†. Indeed, a higher percentage
of UK hoteliers’ revenues come from international payments than ever before. Therefore, UK businesses
need to respond to this by offering an improved service for international customers in order to capitalise on
this demand, whether that is in the form of translation ability, the understanding of different customs or by
having foreign exchange capabilities. With DCC payments accepted in over 46 currencies, at Elavon, we
pride ourselves on catering to the world. We look forward to working with your business and to support you
to grow your DCC rebate.”
WHY DCC?
Customer peace of mind…
“As economic conditions improve, consumers will expect higher standards of service. Organisations
will have to invest in technology to advance their digital capabilities, attract customers and provide a higher
level of customer care. DCC offers increased transparency and a better service for international customers,
with no hidden foreign exchange or unforeseen charges.”
†Deloitte, Tourism and Growth 2013.
BACK TO CONTENTS
NEXT
WHAT IS DCC?
DO YOU KNOW..?
Contact
WHO CAN BENEFIT?
If you’re interested in how your business
can get ahead and make the most of foreign
transactions, please get in touch with your
Elavon Representative.
STEP-BY-STEP
elavon.co.uk/DCC
WHY DCC?
SUMMARY
CONTACT
BACK TO CONTENTS
Elavon Financial Services Limited. Registered in Ireland with Companies Registration Office.
The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR009373 Elavon Merchant Services is a trading name of Elavon Financial Services Limited