S T E P - The Oberoi Group

STEP
Systematic Training and Education Programme
• Founded in 1934, The Oberoi Group operates 30 hotels
under the luxury ‘Oberoi Hotels & Resorts’ brand and
the five star ‘Trident Hotels’ brand in India, Egypt,
Mauritius, Indonesia and Saudi Arabia.
• The Oberoi Group also provides in-flight catering,
manages airport restaurants, travel and tour services, car
rentals and corporate air charters.
What is Hotel Operations?
In hotels, we provide service to our guests through the
Food and Beverage Service, Front Office, Housekeeping
and Kitchen departments.
The STEP Programme
A hotel training programme designed to provide:
• Three years on the job training in a hotel.
• Opportunity to study for an undergraduate degree,
through correspondence.
• Learning which is directly relevant to a career in the
hospitality industry.
The STEP Programme
Resulting in:
• Certificate of Proficiency from The Oberoi Centre of
Learning and Development.
• Degree in Bachelor of Tourism Studies from the Indira
Gandhi National Open University.
The STEP Programme
Two streams to choose from:
• Hotel Operations Programme (HOP): with focus on
Front Office and Food & Beverage Service.
• Kitchen Operations Programme (KOP): with focus on
Kitchen.
Participating Hotels
Trident, Agra
Trident, Chennai
Trident, Gurgaon
Trident, Jaipur
Trident, Udaipur
The Oberoi Amarvilas, Agra
The Oberoi, Bangalore
The Oberoi Rajvilas, Jaipur
The Oberoi Cecil, Shimla
The Oberoi Udaivilas, Udaipur
(Choice of hotel is at the discretion of The Oberoi Group)
STEP: Advantages
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No fee to be paid for the training and education.
Trainees receive a monthly allowance.
Hotel provided accommodation facility on sharing basis.
Meals on duty and uniforms.
Medical insurance.
3 weeks annual leave and 3 weeks examination leave.
Dedicated weekly day for study.
STEP: Challenges
• 6 days a week full time in a hotel for 3 years
(5 days in a department and 1 day of study).
• Rigorous shifts and physical strain.
• Lot of responsibility.
• Pressures of a professional working environment.
• Strict adherence to the rules of the hotel.
Eligibility criteria
• Age limit: above 18 years and below 20 years of age,
as on 15th August, 2014.
• Minimum of 61% (B2 grade/7 grade point) in English in
class X.
• Clear pass in class XII, as on 1st July, 2014 from a
board recognized by the Indira Gandhi National
Open University.
Application process
Register online in February-March
http://www.oberoigroup.com/careers/join_us/step.htm
Round 1
Personality and communication evaluation.
Round 2
Panel interview.
Round 3
Test for logical ability and general awareness.
Round 4
Final interview.
What is assessed?
• Positive attitude with a
desire for excellence.
• Good communication skills
in English.
• Strong interpersonal skills.
• Awareness of the hotel
industry and current affairs.
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Team orientation.
Maturity.
Analytical skills.
Service ethic.
Stress handling.
Initiative, drive and an
eye for detail.
The STEP Programme
For additional information on the programme and
The Oberoi Group, please visit:
STEP
• www.oberoigroup.com/careers/join_us/step.htm
• Reach us: [email protected]
The Oberoi Group
• www.oberoihotels.com
• www.tridenthotels.com