OF BEST PRACTICES

Transcription

OF BEST PRACTICES

A guide
OF BEST PRACTICES
IN TRAINING
HELPFUL TIPS AND SUGGESTIONS
FOR EFFECTIVE TRAINING
Tourisme Laval
TABLE OF CONTENTS
Who we are and what
services we offer
About Tourisme Laval...........................................................................................2
Tourisme Laval represents about
200 Laval businesses evolving in
the tourism industry. As the leader
of a growing industry, and in a
sustainable perspective, Tourisme
Laval contributes to the development
of Laval as a tourism destination,
provides leadership with regard to
the welcoming of visitors and the
promotion of the attractions, and
acts as a unifying agent towards its
members and partners in order to
position Laval on the international,
national and regional scene, with a
view to sustainable development.
Planners can call upon our expertise,
free of charge, and we will assist them
in the organization of training sessions
in Laval. We invite you to call upon the
Simplifier team that offers a wide range
of free accompaniment and field work
services to facilitate the organization of
your business events. Our specialists
will help you choose a venue, obtain
bids, coordinate visits, etc.
Why this Guide of Best Practices in Training?........................................3
TRAINING IS ESSENTIAL TO GROW
YOUR ORGANIZATION......................................................................4
Carefully define your needs...............................................................................5
Choose the right training instructor.............................................................6
Choose the most effective training duration and format................8
Carefully choose the venue for your training session........................8
Before the training session
- Engage participants.......................................................................................9
- Carefully prepare a training session: was everything
taken into consideration? ..................................................................... 10
After the training session
- Leverage your investment......................................................................11
Should participants be formally evaluated?.............................................11
The Act to Promote Workforce Skills Development
and Recognition.......................................................................................................11
First-rate partners offering
training programmes............................................................12
Directory of venues where to hold
a training session....................................................................... 14
ENHANCE YOUR EXPERIENCE...............................................16
You can also consult
www.TheSimplifier.ca where you’ll
find a very useful toolbox for the
planning and organization of a training
session, including hotel factsheets,
a directory of various suppliers,
and much more.
Don’t hesitate to contact Tourisme
Laval at 450 682-5522 or toll free at
1 877 632-2453.
Tourisme Laval would like to thank its partners that
participated in the consultation phase which objective
was to better understand the specific needs of businesses
and organizations in terms of training, and allowed the
production of the present guide:
• Emploi-Québec
• UQAM (Campus de Laval)
• Université de Montréal (Campus de Laval)
• Collège Montmorency
• Centre local de développement de Laval
• Laval Technopole
• Chambre de commerce et d’industrie de Laval
Tourisme Laval 1 877 632-2453
www.theSimplifier.ca
|2
WHY THIS GUIDE OF BEST PRACTICES
IN TRAINING?
All business managers and entrepreneurs can appreciate the importance of training to
maintain productive and effective work teams. However, this may be quite challenging
when it comes to evaluate the needs, make the right selection of training among a wealth
of offers, and plan and organize the training session itself. It’s in this context that Tourisme
Laval in collaboration with its partners that offer services related to training developed
the present Guide of Best Practices in Training.
• This guide contains helpful tips and suggestions plus links to business support
services to help you plan and organize productive training sessions.
• The guide includes information on various Laval’s organizations and educational
institutions that offer training services and tailor-made training programmes or can
put you in touch with training specialists.
• You’ll also find in the present guide a directory of venues – from traditional places
to unique sites – where to hold training sessions as well as suggestions to enhance
your experience.
Our proposal is quite simple. Instead of doing everything yourself, let us help you
through the process to ensure the success of your training sessions and generate
conclusive results for your investment.
Need help to
organize a training
session in Laval?
Tourisme Laval’s can
help you and give
you useful tips and
suggestions. Call us
at 450 682-5522
or toll free at
1 877 632-2453.
You can also
contact our partners
directly, whether to
make a reservation
or get information
on the training
programmes that
are offered.
|3
TRAINING IS ESSENTIAL
TO GROW YOUR ORGANIZATION
Training is an essential component of the growth and development of an organization in
terms of skills and expertise but also to maintain and increase its awareness and image.
Nowadays investing in human capital must be at the heart of any business development
strategy, and training constitutes a key competitive asset. There are many reasons to
invest in training.
• You want to increase your employees’ performance in order to take your company
to a higher level of performance?
• You want to ensure the transfer of knowledge and skills in order to bridge to the
retirement of members of your staff?
• You have observed some problems with regard to client services? Therefore, you
want your employees to increase their knowledge about your products in order to
increase the quality of service and your clients’ level of satisfaction?
• Your company has recently acquired a new software requiring specific training
or you want your employees to learn more advanced skills with respect to
new technologies?
If you’ve answered yes to one or several of these questions, your business is most likely
evolving at a fast pace and consequently this growth has brought many changes.
If you don’t know where to start, this Guide of Best Practices in Training will help you
determine what’s required to hold successful training sessions.
Training on information technologies is at the heart of any company’s growth
Rapid developments in the information technology sector have fundamentally changed our working habits, as well as consumers’
expectations. From the sky-rocketing adoption rate of social media and mobile applications to the rise in popularity of cloud
computing and the issues related to the process of a high volume of data (Big Data), employees must adapt to new technologies
and moreover acquire the knowledge and skills to master the new realities of the 2.0 and even 3.0. This is why many companies
and organizations prioritize IT training to better meet their clients’ requirements in terms of connectivity, social media presence,
content marketing and e-marketing.
|4
CAREFULLY DEFINE YOUR NEEDS
First it’s important to precisely define your needs. In fact this is what you constantly
remind your clients! Indeed it’s crucial to do so when you plan your training sessions.
Organizations that take the time to determine how training can help them have more
success and keep their employees highly motivated. In the present economic context
and taking into account the constant evolution of technology, training will allow
increasing your company’s performance, meeting the ever-changing expectations of
your clients and ensuring employee retention.
Yet too many training sessions are organized at the last minute and in such case, companies
draw very little benefits from them. If you ask your employees to attend a training session
without knowing exactly what goal you’re pursuing or without having consulted them
beforehand, they may be less receptive. Consequently they won’t be very motivated,
which will play negatively on their level of attention and participation. Remember that
nobody likes having one’s views impose on them without understanding the reason why.
Take the time to identify what are your specific needs and set priorities. If you don’t know
how to proceed, here are a few very simple questions to guide you.
A great idea will
be to consult your
employees. This
will allow you to
seek their views as
for which training
would be useful.
Listen to their
comments on what
can be improved
within your
organization.
During the upcoming year, what will be the main challenge facing
your organization?
Select one aspect of your organization you would like to improve?
Which element of customer relations would you like to improve?
What are the two main skills required to succeed in your field of expertise?
Which aspects of your employees’ performance seem unsatisfactory?
Are some of your employees not as familiar as they should be with new
technologies, a situation which impacts on the creativity and productivity of
your business and may put you at a competitive disadvantage?
Did you notice that your organization does not take full advantage of the Web,
more specifically from social media, mobile applications, content marketing,
transactional marketing, etc.?
|5
CHOOSE THE RIGHT
TRAINING INSTRUCTOR
Since there are a high number of training instructors on the market, chances are you’ll
find that many of these professionals are offering similar training curriculum. How can
you ensure that you choose the training instructor that is right for your business? Here
are a few points to take into consideration when hiring a training instructor.
• Ask the training instructor to summarize in one sentence what is the main benefit of
his/her training offer. Then ask yourself if this meets your expectations.
• Choose a training instructor whose style and personality suit you. Take the time to call
the person to discuss and even meet with him/her. It’s important to establish a good
relationship with the training instructor. Among other things, since this will put the
instructor at ease, it will facilitate sharing ideas and express your specific needs.
• Ideally the training instructor will have experience in your field of expertise or at
least in an area of activity relevant to your reality. Ask him/her to provide the name
of an organization or a company for which he/she has conducted training sessions.
Do not hesitate to contact this organization to get references, more specifically to
verify if the training instructor can adapt his/her training curriculum content to meet
specific requirements and if putting theory into practice has been an easy process.
About the Training Curriculum
• Beyond what the training instructor will tell you, ask him/her to provide you with
a summary of the training curriculum. This will give you a good idea of his/her
approach. If necessary, ask that the content be simplified.
• When reading this summary, pay attention to the terms used. Are they clear and
simple, adapted to your employees? Keep one thing in mind: if you find it difficult
to grasp even if you are truly interested in the matter, put yourself in the place of
your employees.
• Select a training approach that combines theory and practice. It’s proven that new
notions are easier to remember when they are put into practice during the training
session. Plus this ensures it will also be easier to integrate them in the day-to-day
work activities.
• It will also be a good idea to provide the training instructor with some concrete
examples of your organization’s daily activities. This way the training instructor will
get participants attention more easily since the examples used will be directly related
to their reality.
• Take the time to examine the curriculum before the training session to ensure it will
get participants’ attention and encourage interaction. Be cautious! A training content
with a large number of slides usually means that the training instructor talks a lot and
does not often interact with participants during the session, which can bring many of
them to switch off very quickly.
|6
The Training Workbook, an Important Tool
Most training instructors use PowerPoint as support software during their
sessions. In fact this tool is not very useful to participants since it often only
contains reference points without details or explanations. Ask the training
instructor to prepare a training workbook that can be distributed to participants
and that will contain:
• Detailed training curriculum (make sure the content corresponds to the concise
version of the document that was presented to you)
• Practical exercises to be done during the workshop (if any)
• Enough space to write notes
You can also host the training workbook on a Web site to allow participants to
consult it on their laptop or their tablet, which means that a Wi-Fi connection must
be planned. You can also send it by email; if it’s too heavy, use a file transfer services
such as Webcargo, We Transfer, Hightail, Adobe Send Now or Dropbox.
This way each participant can keep the training workbook and consult it later. A
training workbook is much more useful than a copy of a PowerPoint document that
may be difficult to follow (as mentioned above). Get a workbook even if you do not
attend the training session; you’ll find it very useful as a follow-up tool.
For a training session to be successful, the role of the instructor must extend beyond
the workshop. In order to increase the efficiency of the training and retention of the
lessons learned:
• Plan in your contract with the training instructor a few hours for him/her to
meet with the participants four to six weeks after the workshop in order to
evaluate the accomplishments or difficulties they had when putting into practice
the notions they’ve learned.
• Ask the training instructor to conclude the workshop by asking participants
what they have learned, and to provide you with a short report. Since the
training instructor is a professional that is used to observe people, he/she will
be able to assess which parts of the content need follow-up, what was clearly
understood or not, etc. The instructor’s notes will then serve you as a basis to
ensure further follow-ups.
Did you know?
Even if PowerPoint presentations
are quite convenient they are
other supports one can use
during training sessions. Those
who prefer Apple products use
Keynote for their presentations.
Keynote gives spectacular results
but is hard to transfer into the
Windows environment. Another
tool that is gaining in popularity
is Prezi that allows adding
movement to presentations.
Even if it’s easy to add or modify
texts, images and videos in
a Prezi presentation printing
is difficult due to its dynamic
design and the need to connect
to the Internet. For all these
reasons, the training workbook
remains the most convenient and
appropriate tool. In summary, it’s
important to choose carefully
the support tool that will be
used during a training session
and afterwards.
|7
CHOOSE THE MOST EFFECTIVE
TRAINING DURATION AND FORMAT
You will have to choose between various options. Here are a few points to help
you decide:
• Half-Day Session: does not jeopardize the whole day but makes it hard to integrate
practical exercises into the session.
• Full-Day Session: a full training day may seem too long for many. As we all know
there’s a limit to the amount of information one can assimilate, particularly when
people have other things in mind. However the full-day format is the best option
when the training session includes several practical exercises.
• Virtual Mode: Webinar-type training sessions are popular since participants don’t
have to leave their place of business. Plus Webinars are interactive, and the only
thing participants need to attend them is an Internet connection and a hand-free
telephone or webcam. If you select the webinar mode, make sure to communicate
technical requirements to all participants a few days in advance. Make sure the
person you hire can effectively deliver a virtual training session since not all training
instructors possess the necessary skills to do so.
CAREFULLY CHOOSE THE VENUE
FOR YOUR TRAINING SESSION
Often those in charge of organizing training sessions don’t pay enough attention to
the choice of venue, which is quite important since it will have a direct impact on the
training outcome. You can choose to hold training sessions in your offices to limit
expenses but before doing so, you should take the time to evaluate the following:
• Is there a room located away from activities and ambient noise?
• If it’s the case, does the layout of this room appropriate (with sufficient space to
accommodate all participants, is it comfortable, well-lit, etc.)? Also, is the room
equipped to allow using audio-visual equipment?
• When the training session is held at the office, temptation will be high from others
to disturb participants by calling them to ask them to leave the room and come solve
a problem. Such interruptions are unproductive distractions that may bother the
participants as well as the training instructor, and create an environment not very
conducive to learning.
In summary, it’s best to choose a venue that meets your specific needs, not only based
on cost. There are many venues where you can hold a training session. Apart from the
services offered, holding a training session at an outside venue may motivate your groups
and improve team spirit.
You will find in the “Directory” Section of the present guide suggestions of venues that
can accommodate groups for a training session. Venues are listed according to the services
offered and room capacity.
|8
BEFORE THE TRAINING SESSION
Engage Participants
A lot of efforts are put into the planning of the training session per se. However it is crucial to pay
close attention to participants before the activity if you want to bring about the desired outcomes. To
do so, you must engage them by ensuring they are well prepared to attend the session.
It is important to properly “sell” the training, whether you’re the boss or a Human Resources
representative. In fact in numerous organizations, the training programmes are the responsibility of the
HR Department. It is therefore important that the HR employees be convinced of the training value.
Engaging them at the start of the process will ensure they are great ambassadors that will convince and
motivate those who have to attend the training session. Here a few suggestions to properly prepare
your employees:
• Designate an employee among those who will attend the session. Assign this person the task to visit
the venue selected and meet with the training instructor to ensure he/she has a good understanding
of your organization’s realities and will adapt the workshop content accordingly. This is a win-win
approach. First, it makes it easier to engage the rest of the team. Second, employees will appreciate
your willingness to involve them in the process instead of only forcing them to attend yet another
training session.
• Once you’ve selected the training instructor and finalized the content of the session, communicate
this information to all participants. This way the training may well become an eagerly-awaited event.
Do not hesitate to share and discuss the training objectives with participants.
• Think of those small gestures that will facilitate participants’ lives:
- Inform participants of the training session at least three weeks in advance to allow them
organize their schedule accordingly.
- Provide them with the training workbook several days in advance.
- Keep travelling to a minimum. For example, it would be a good idea to hold the training session
during a business event, a sales meeting or your company’s annual conference for instance.
- Freeing participants from some day-to-day tasks will elicit a positive response. Too often after
attending a training session, participants are loaded with work, which is counterproductive and
certainly demotivating.
|9
Carefully Prepare a Training Session – Was Everything Taken Into
Consideration?
It is crucial to carefully plan the logistic and technical aspects of the training session to ensure everything will
run smoothly and that participants will come out of the workshop very motivated and inspired.
• Plan breaks at regular intervals to keep participants focused:
- Hire a catering company or make arrangements with the restaurant or the hotel if you hold your
training session in one of those locations. Many companies offer original health break options such as
tea tasting, chair massages, etc.
• On the technical front, you must ensure that everything is in place and runs smoothly. Among other things,
here are some elements that must be checked in advance:
- Wi-Fi connection with sufficient bandwidth and an easy-to-remember access code
- Sufficient electrical outlets to allow connecting laptops as well as additional connection wired for the
audio-visual equipment
- Presence of a technician on site in case of technical problems
Hold an Eco-Friendly Training Session
Join the collective effort of reducing man’s footprint on
the environment by organizing an eco-friendly training
session. To do so, ensure that you comply with the
four basic rules for a successful eco-responsible event:
ECO
-RES
A St
EP-B
y-St
E
PON
SIBL
EvEN
P gu
t gu
IdE t
O Ev
ENt
E
PLAN
IdE
NIN
g…
• Reduce waste and greenhouse emissions at the
source by assessing the use of material, the needs
to travel, etc.
• Reuse goods by ensuring that nothing that can
have a second life is thrown into the trash.
• Recycle all residual matters and if possible
recover them by making compost for example.
For more information on the organization of a “green” training
session, download the Guide to the Organization of an Eco-Friendly Event at
www.tourismelaval.com/en/meeting-planners/toolkit/eco-convention/green-guidecom/vert.
| 10
AFTER THE TRAINING SESSION
Leverage Your Investment
A common mistake is to think that training concludes with the end of the workshop
day. On the contrary, training is an investment and you should take advantage of
participants’ interest. Give them the means and ensure they have enough time to put
the new notions learned into practice.
How to ensure that your investment is profitable?
• A few days after the training session, meet with your employees to talk about their
experience. Ask them what they’ve learned.
-A
re the notions taught consistent with the notes the training instructor forwarded?
• Put the emphasis on what they’ve learned and liked rather than on what they didn’t
like. If you want to instigate change, keep in mind that it’s easier to build on what one
has learned and assimilated.
• Ask the employee you’ve assigned to the project or one of the participants to
evaluate the training instructor and content. Talk about the training session with this
person; he/she will be happy to share his/her opinion.
• Organize a workshop after the initial training session to review the training
curriculum, including the practical exercises.
• Ask your employees how they will incorporate what they’ve learned into their dayto-day work.
After a training session, in order to gather accurate and useful feedback, you may want
to distribute a brief but relevant survey of appreciation to your employees. Here’s an
example of such a survey:
yes
Do the topics covered during training reflect your reality?
Were the documents and support tools useful and do they
facilitate a clear understanding of the subject of the training?
In your opinion, will you be able to put into practice in your daily
tasks what you’ve learned during the training session ?
Did you find the training location suitable?
Overall, were you satisfied with the training?
no
SHOULD
PARTICIPANTS
BE FORMALLY
EVALUATED?
All depends on the training session
objectives. Was this session part of a
prescriptive learning programme? If it’s
not the case, it may not be very useful
to formally evaluate participants. In
addition the process may be tedious and
costly, and even create uneasiness among
participants. It would be more relevant
to monitor participants’ progress, using
the training workbook and the training
instructor’s report.
Are there some aspects that should be improved in future training sessions?
THE ACT TO PROMOTE WORKFORCE SKILLS
DEVELOPMENT AND RECOGNITION
Employers whose total payroll in Quebec equals $1 million or more are subject to the Act to Promote Workforce Skills Development
and Recognition. Under this Act, every calendar year, they must invest 1% of their total payroll expenditures in training activities aimed
at developing the skills of their personnel. The team responsible for business services at Emploi-Québec Laval offers a half-day training
session free of charge to help you take full advantage of this programme.
| 11
FIRST-RATE PARTNERS OFFERING
TRAINING PROGRAMMES
Many organizations and educational institutions offer training programmes, can develop
customized training courses or put you in contact with experienced training instructors.
We invite you to communicate with these people of experience and organizations that
can help you in your training projects. Here is a brief presentation of what each of these
organizations offers.
Emploi-Québec
Our Services to Businesses, a Personalized Approach
Emploi-Québec Laval is a partner of choice for all employers
that wish to invest in the development of their workforce’s skills.
Emploi-Québec Laval financially support all training projects
which objective is to ensure continued employment of workers,
including the development of human resources management skills
in Laval small or medium-size enterprises.
In addition, Emploi-Québec Laval offers its Workplace Learning
Programme to companies located in Laval. In this programme,
more experienced employees are involved in the process of
developing the skills of less experienced workers. In addition this
programme which is based on tutorship allows companies to
benefit from an advantageous tax credit.
Training is at the centre of Emploi-Québec’s mission and its Laval’s
team of business advisers can offer Laval companies personalized
services tailored to their specific needs.
www.emploiquebec.gouv.qc.ca
Service de la formation
universitaire en région
Université du Québec à Montréal
UNIVERSITÉ DU QUÉBEC À MONTRÉAL
Continuing Education
For more than 40 years and true to its mission of accessibility and
openness, UQAM has been providing graduate and undergraduate
teaching as well as continuing education activities to those seeking
professional development or interested in making a career shift.
UQAM Continuing Education programme has for objective to
make university resources accessible through practical training
that are tailor-made to meet the needs of the business world,
public and parapublic organizations as well organizations from
other areas of activity. All training offered can be customized for
a group, a business or a professional association.
UQAM’s professors and lecturers come from different educational
backgrounds. They put their high level of expertise, their advanced
research findings and recent professional experiences to the
service of the community.
www.formation.uqam.ca
UNIVERSITY OF MONTREAL CAMPUS IN LAVAL
Continuing Development, Your Source of Professional Enrichment
For more than 25 years the Faculté de l’éducation permanente de
l’Université de Montréal (Continuing Study Faculty of Montreal
University) has been offering continuing training solutions to
businesses and organizations. The continuing development
programmes have for objective to provide students with new and
practical tools that they can put into practice in their work.
Université de Montréal’s approach is practical and addresses
current issues: criminality, economy, philanthropic management,
customs compliance and management, lean Six sigma, professional
writing communication, effective supervision and management,
etc. University’s training instructors are from different fields of
expertise and are selected based on their experience, skills and
enthusiasm. Two types of training are offered: a public session
formula in a mixed environment and tailor-made training sessions
that can be customized to meet the specific needs of companies
or organizations.
www.fep.umontreal.ca/formationcontinue
| 12
DE LAVAL
CLD – CENTRE LOCAL DE DÉVELOPPEMENT
DE LAVAL
A Selection of Training Programmes and a Specialized Approach
The CLD of Laval (Laval Local Development Centre) holds various
information sessions and offers business people customized training
programmes
which
goal is to reinforce
CENTRE LOCAL DE
DÉVELOPPEMENT
DE LAVAL the entrepreneurial chain
leading to success. Every two weeks, the CLD of Laval holds a free
group information session that people wishing to start their own
business can attend. The purpose of this session is to present CLD
services and provide an overview of the various steps required to
start a business.
The CLD of Laval offers workshops which goal is to clarify, define
and validate all the important steps of a project’s structuring process.
The CLD in partnership with the Commission scolaire de
Laval offers future business leaders an opportunity to acquire
basic knowledge and develop essential skills to become
accomplished entrepreneurs. The “Lancement d’une entreprise”
programme is given by the Centre de formation professionnelle
Paul-Émile-Dufresne.
The CLD also offers on a regular basis training sessions on how
to ensure efficient knowledge transfer of basic management skills.
These sessions are given by training instructors that are specialized
in various fields of expertise and address topics of particular interest
to entrepreneurs, including Web Strategies, Hire or Subcontract,
Connecting Laval’s SMEs, How to Create the WOW Factor, and How
to Grow Your Business.
The College’s continuing development programme also includes fifteen
day or evening courses towards attestations of college studies (AEC)
as well as a selection of courses and workshops of different durations
and formats.
www.fcontinue.qc.ca
Laval Technopole
Support to Exporting Companies
The Centre des affaires internationales (International Business
Centre) of Laval Technopole supports organizations located in
Laval that want to grow their business by way of expanding their
development to international markets. These workshops address
various topics such as commercial missions and how to welcome
buyers, and are aimed at helping companies to seize new business
opportunities in the exporting and supply chain sectors.
Every year the Centre des affaires internationales offers exporting
entrepreneurs from Laval an opportunity to attend about fifteen
training sessions and lectures. They are developed according to the
needs of businesses and may address strategic issues or technical
topics such as how to calculate the cost exporting. A good example
is Export Development Canada’s annual “Let’s Talk Exports” tours.
www.lavaltechnopole.com/cailt
www.cldlaval.com
Chambre de Commerce et d’industrie
de Laval
Continuing Development Services and Meetings with Experts
Collège Montmorency
Customized Training
Collège Montmorency offers business services that include a training
programme designed to help companies and parapublic organizations
improve their employees’ skills and knowledge.
These training sessions are customized to meet the specific needs of
businesses and can take place at the college or in the workplace. They
are given by training instructors that are experts in their respective
field of expertise and possess extensive experience in teaching and
knowledge transfer.
The Chambre de commerce et d’industrie de Laval brings
together stakeholders of the region’s socioeconomic
community. It offers business people training workshops
aimed at helping them grow their business.
In collaboration with its network of par tners, the Chambre
offers business people a comprehensive range of continuing
development services designed to help them improve their
skills, and also give them the oppor tunity to meet with
exper ts from various fields of exper tise. Members can use
the Chambre’s meeting rooms.
www.ccilaval.qc.ca
| 13
Directory of Venues Where
to Hold a Training Session
The following directory of
venues was developed to
help you organize your next
training session. It will help
you determine which type
of venues is most suitable to
your needs.
Number of Rooms
Capacity of the largest room in banquet setup (table of 10)
Audio-visual Equipment
Wi-Fi Restaurant
Health Break
Parking
Hotels, Convention Centres, Exhibition Places and Reception Halls
Hôtel Sheraton Laval
18
www.sheraton-laval.com
1 250
P
450 687-2440
$
P
P
Exclusive
Catering Service
Exclusive
Catering Service
$
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
Hilton Montréal/Laval
www.hilton.com
450 682-2225
21
100
Holiday Inn Laval Montréal
www.hilaval.com
450 682-9000
7
(tables
of 8)
F
P
P
Exclusive
Supplier
Exclusive
Catering Service
Exclusive
Catering Service
F
P
F
P
P
F
P
192
P
F
Le St-Martin Hôtel et Suites
www.lestmartin.com
450 902-3000
Best Western Plus
Laval Montréal
www.bestwesternlavalhotel.com
450 681-9000
Quality Suites Laval
www.choicehotels.ca/cn332
450 686-6777
5
110
10
150
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
1
15
F
P
P
F
Comfort Inn Laval
450 686-0600
1
15
Hampton Inn & Suites
www.hamptoninn.com
450 687-0010
3
64
F
F
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
Château Royal
www.lechateauroyal.com
514 333-1000
Salles de réception
et de congrès Le Palace
www.palacereception.com
450 688-1060
Embassy Plaza
www.embassyplaza.com
450 781-0606
9
1 200
P
10
2 000
P
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
5
700
P
P
P
F
Le Mont Blanc
www.lemontblancbanquets.ca
450 901-0156
3
1 200
P
P
P
F
Salles de réception Paradis
www.receptionparadis.com
450 681-8189
3
500
P
P
P
F
F
F
| 14
Number of Rooms
Capacity of the largest room in banquet setup (table of 10)
Audio-visual Equipment
Wi-Fi Restaurant
Health Break
Parking
Hotels, Convention Centres, Exhibition Places and Reception Halls
Place Forzani
www.placeforzani.ca
11
3 000
P
450 687-5200
Educational Institutions
Université de Montréal –
150
Campus de Laval
(Amphi23
P
www.umontreal.ca/campus
theatre)
450 686-2300
200
Collège Montmorency
Several
(Stadium seating)
classrooms and
www.cmontmorency.qc.ca
P
120
computer labs
(Classroom
450 975-6160
$
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
F
P
P
$
$
seating)
Carrefour d’excellence
du Collège Laval
www.excellencecollegelaval.ca
450 661-7714
Other Venues
Château Taillefer Lafon
www.chateautailleferlafon.ca
450 689-0030
12
(Classrooms,
theatre foyer
and stage)
1 000
Exclusive
Supplier
F
P
3
100
P
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
P
F
P
P
F
300
P
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
64
P
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
F
150
P
F
P
P
$
50
P
F
P
P
Exclusive
Catering Service
Exclusive
Catering Service
32
(Square
Shape)
P
F
SkyVenture
www.skyventuremontreal.com
514 524-4000
2
Cosmodôme
www.cosmodome.org
450 978-3600
8
Maeva Surf
www.maevasurf.com
450 934-6238
2 (Boutique
set-up and
mezzanine)
Salle André-Mathieu
3
www.salleandremathieu.com
(Concert hall,
foyer and stage)
450 667-2327
Les Menus-Plaisirs
Restaurant-Auberge
5
www.lesmenusplaisirs.ca
450 625-0976
Centre d’interprétation de l’eau
www.cieau.qc.ca
1
450 963-6463
40
(U Shape)
P
P
F and $
F
F
F
Did you know?
Several Laval restaurants have private rooms where to hold a group event. Plus many of these rooms have audio-visual
equipment and often a Wi-Fi connection. Contact Tourisme Laval at 450 682-5522 or toll free at 1 877 632 2453. You can
also consult the list of restaurants at www.theSimplifier.ca.
For more information or to obtain bids, contact our team of experts that will provide you with useful tips to simplify your life.
You can contact them by calling Tourisme Laval at 450 682-5522 or toll free at 1 877 632 2453.
| 15
ENHANCE YOUR EXPERIENCE
ACCOMMODATION
You may want to make a hotel reservation to accommodate your employees coming
from out of town, gather your group the night before the training session to break the
ice. Maybe people would want to take a shower or change clothes before dinner or
avoid driving after consuming alcohol.
You can also choose to hold your training session at the hotel. After breakfast, you can
just move the group into one of the meeting rooms put at your disposal. Depending
on your needs and the number of participants, you can use the hotel’s restaurant or a
catering service
In Laval, you’re sure to find a hotel as per your requirements and budget. You can consult
detailed factsheets of Laval’s hotels at www.theSimplifier.ca.
Hôtel Sheraton Laval
www.sheraton.com/laval
450 687-2440
Hampton Inn & Suites
www.hamptoninn.com
450 687-0010
Hilton Montréal/Laval
www.hilton.com
450 682-2225
Best Western Plus
Laval-Montréal
www.bestwesternlavalhotel.com
450 681-9000
Holiday Inn Laval Montréal
www.hilaval.com
450 682-9000
Le St-Martin Hôtel & Suites
www.lestmartin.com
450 902-3000
Quality Suites Laval
450 686-6777
Comfort Inn Laval
450 686-0600
| 16
RESTAURANTS
END THE DAY BY SPENDING A MEMORABLE EVENING TOGETHER
To round off the day in a great way, what’s best than sharing a meal together and talk
about the training experience in a cordial and friendly atmosphere!
There are multiple possibilities. You’ll find in Laval a vast selection of restaurants ready to
welcome you and your group, from very relaxed to gastronomic ones. In addition, more
than twenty restaurants have private rooms to accommodate groups.
A dinner at a restaurant provides the perfect occasion to gather everyone and reflect
on the training activity. Several private rooms are equipped with high-tech audio-visual
systems that allow making a presentation or watching a video. Laval offers many gourmet
experiences that will undeniably create memorable moments. Here are a few examples:
RALLYE GOURMAND (PROGRESSIVE MEAL) IN OLD SAINTE-ROSE
Three Old Sainte-Rose restaurants – Les Menus-Plaisirs Restaurant-Auberge, Restaurant
Amato and La Vieille Banque – are partnering to offer a three-course progressive meal with
accompanying wines. The chefs surpass themselves in originality and creativity to prepare
authentic and delicious gourmet dishes. Restaurants alternate in serving each of the courses.
Here’s a great way to gather your group after a training activity while discovering a variety of
flavours and aromas.
Centropolis, Laval’s
Lifestyle Centre
Easily accessible and located
near most of the hotels,
Centropolis is a destination of
choice where business tourists
will find many restaurants
offering a great variety of
gourmet experiences, great
shopping, and entertainment
and leisure. From boutiques
of all kinds to a movie theatre,
indoor surfing, an indoor freefall simulator, outdoor yoga
sessions during the summer
months and a skating rink
in winter, there’s definitely
something to entertain your
group after a productive
training session.
RALLYE GOURMAND (PROGRESSIVE MEAL) AT CENTROPOLIS
Discover the delicious restaurants of Centropolis, the trendy lifestyle centre of Laval.
Organize a progressive meal in some of Centropolis restaurants. You’ll find something for
all tastes: steak houses, French, Mediterranean or Lebanese restaurants among others.
| 17
OTHER SUGGESTIONS OF ACTIVITIES
AN EVENING AT THE CASTLE
Invite your team to a cocktail dinner buffet at Château Taillefer Lafon, the only vineyard
authorized to use the “Château” appellation in Quebec. You can tour the vineyards and
the cellar to see how wine is made. Many of the wines produced at the Château won
multiple awards.
A WINE TASTING EVENING
Some restaurants including Les Menus-Plaisirs Restaurant-Auberge (which, by the way,
has one of the best wine cellars in Quebec) offer an opportunity to gather for a wine
tasting activity in the company of a sommelier.
A MUSICAL EVENING
Some restaurants offer performances by singers, songwriters and bands of various musical
styles, from classical to jazz to various rock retrospectives. That’s a great way to end a
training day in a friendly and relaxed atmosphere.
AN EVENING OF ENTERTAINMENT
©levesquephoto.com
Salle André-Mathieu’s programme is quite diversified, from musical shows by local
and international artists to theatre plays and comedy shows as well as concerts by
Laval’s Symphonic Orchestra. It is possible to reserve the hall for a group event.
| 18
Using public transit to come to Laval
for a training session? It’s very convenient!
Many venues mentioned in our directory are accessible by public transit. For
instance, Collège Montmorency as well the campuses of Université de Montréal
and l’UQÀM are located near Montmorency Metro Station. This metro station is
also a STL bus terminal and has a taxi stand.
MORE WAYS WE CAN SIMPLIFY
THINGS FOR YOU…
Tourisme Laval offers turnkey solutions designed to assist you in the planning and
promotion of your activities, meetings, events or conventions. The www.theSimplifier.ca
microsite includes a toolbox containing more than a dozen key elements to help you
organize your event. These tools include technical factsheets of convention venues,
hotels, maps and itineraries, a list of suppliers as well as an Eco-friendly Event where you’ll
find a guide for the organization of an eco-responsible event.
The Simplifier:
a wide range of
services
In addition to the virtual tools found on
The Simplifier site, a team of specialists
can do some field work for you:
• Find venues and meeting rooms
• Check venue and meeting room availability
• Get quotes
• Coordinate visits and accompany
planners on site
• Prepare bid books
• Make presentations of the destination
to decision makers
• Suggest thematic activities
• Make event planners benefit from our
expertise in the organization of an
eco-friendly event
• Take care of press relations
Your conventions, events and business meetings made easier
| 19
Now you know it will be easy to organize
your next training session in Laval! Do not
hesitate to call upon Tourisme Laval and
its partners to ensure the success of your
training session. Call us at 450 682-5522 or
toll free at 1 877 632-2453.
CONVENTION
EXPERIENCE GUIDE
45 ideas to make your
convention
invaluable, profitable
and memorable !
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tO E
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NEW
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TEAM
BUILDING
GUIDE
TEAM
MOBILIZE YOUR
SUGGESTIONS TO
HELPFUL TIPS AND
Tourism
e Lava
l 1
www.th877 632
eSimplifi-2453
er.ca
|1
DOWNLOAD OUR FREE PRACTICAL GUIDES
In addition to our Guide of Best Practices in Training, you can download our other guidebooks that contain helpful information and tips
on various topics of interest such as the planning and organization of a meeting or a convention, a team building activity or a green event.
480 Promenade du Centropolis, Laval, Québec H7T 3C2
Tel.: 450 682-5522 1 877 632-2453 www.tourismelaval.com
Think about the environment! Print this document only
if necessary, and only on recycled paper.

OF BEST PRACTICES

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