LL - Alberta Association of Recreation Facility Personnel (AARFP)

Transcription

S
U M M
E
JUNE 2016
R
LINES
Postal Registration: Canada Publication Mail Sales Product Agreement No. 40037331 - Calgary, Alberta
RETURN UNDELIVERABLE CANADIAN ADDRESSES TO: RFP LEISURE LINES, P.O. BOX 100, COCHRANE, ALBERTA T4C 1A4
SUMMER ISSUE | JUNE 2016
Inside This Issue
PRESIDENT’S MESSAGE ................................................................4
2016 AARFP Awards..........................................................................19
EXECUTIVE DIRECTOR’S REPORT...........................................6
AARFP Conference 2017, Our 40th Anniversary .........................22
AARFP Board Of Directors Report..................................................7
Managing An Employee’s Return .....................................................24
AARFP Associate Membership ..........................................................8
7 Things Your Facility Can Do To Make Clean Seen ....................26
A BIG Thank You!................................................................................9
News From Our Partner: ARPA.......................................................27
Addressing Workforce Shortages in Alberta...................................10
2016 AARFP COURSE SCHEDULE ............................................28
Customer Corner - Getting It Right The First Time.....................12
2016 AARFP COURSE REGISTRATION...................................29
6th Annual Skip Hayden Memorial Golf Tournament .................13
2016 AARFP SYMPOSIUM (Red Deer) ........................................29
2016 AARFP Symposium - A Jam Packed Week ...........................14
Call for Volunteers - AARFP 40th Annual Conference................30
2016 AARFP Annual Conference & Trade Show..........................16
WANTED - Leisure Lines Contributions .......................................30
Thank-You To All Of Our Conference Sponsors .........................18
2016 AARFP BOARD OF DIRECTORS......................................30
PUBLISHING INFORMATION
Leisure Lines is the official magazine
of the Alberta Association of
Recreation Facility Personnel,
published four times per year. To
contribute articles, contact the Editor,
GOALS
VISION STATEMENT
1.
We are the leaders in recreation facility
operations, contributing to an active
Alberta.
2.
Stuart Ray,
P.O. Box 100,
Cochrane, Alberta T4C 1A4
Phone: (403) 851-7626
Fax: (403) 851-9181
3.
4.
MISSION STATEMENT
Providing Education, Consultation
and Advocacy for people involved in
Recreation and Facility Operations.
5.
Ensuring government awareness of
industry needs for uniform facility
education standards.
Implement the Marketing Plan
specific to brand awareness and
membership growth.
Increase use of technology for
education promotion and
communication.
Improve instructor and course
material quality assurance.
Define and implement an effective
board structure including roles and
responsibilities.
VALUES
•
•
•
•
Leadership
Fellowship
Diversity
Passion
RECREATION FACILITY PERSONNEL
We gratefully acknowledge the financial assistance from the lottery funds
distributed by the Alberta Recreation and Physical Activity Division.
Postal Registration: Canada Publications Mail Sales Product Agreement No. 40037331 - Calgary, Alberta
RETURN UNDELIVERABLE CANADIAN ADDRESSES TO: RFP LEISURE LINES, P.O. Box 100, Cochrane, Alberta T4C 1A4
LEISURE LINES • AARFP
PAGE 3
SUMMER ISSUE • JUNE 2016
PRESIDENT’S
R U S S TA N N E R
REPORT
I would like to extend my appreciation to three groups of people
that are currently on my mind due to their recent contributions to
the association. Our staff, the board and the 2016 conference
committee who have impacted the entire association in a positive
way through all their recent hard work.
years has shown what a great leader he is and I'm confident he will
be a continued asset for the association, now, and in the future. I
am one of many people who are looking forward to working
closely with him.
Thanks to all our past presidents that were in attendance at
Our staff are capable, respectful, knowledgeable and have worked
conference. Sandi Stewart, Aaron Singh, Suzanne Gaida, Chris
very hard this past year with the board on some very complex
McKenna, Stuart Ray, Willie Jurcevic, Karl Hill, Edith Martin and
initiatives. Stuart Ray's leadership
Bill Metcalfe. I make mention of
has been a welcome addition to
these individuals not only for their
the office this past year and his
past contributions, but I would
organizational skills are clearly
also like to acknowledge them for
Your community should be
evident in the many
their continued support and
communications I have had with
commitment.
proud of the team you
him. Rhonda Phillips is in my
assembled and the top notch
mind, “our rock”. Her
Our conference committee in
knowledge and ability is constant
Drumheller was made up of Paul
facilities your community
and something we have relied on
Salvatore, Kim Masson,Cody
for many years. We are in good
Glydon, Erica Crocker, Jacy
is blessed to have.
hands with Marilyn Clark, our
Calon, Judy Quintin-Arvidson,
newest addition to the office. She
Andrea Leavitt, Reg Bennett, Eric
has past experience and has been
Neuman and Darren Goldthorpe.
a great asset to the office during
It was a job well done! I
this busy time. I would also like to take this opportunity to thank
appreciate all the time your group put in over the past year. Your
Shawntel Graybill. Our members have felt well looked after,
community should be proud of the team you assembled and the
respected and important while in her care. We were fortunate to
top notch facilities your community is blessed to have.
have her for the time we did and we wish her all the best in her
future endeavors.
New Board Structure
As you are all likely aware of by now, discussion over the past year
It has been a pleasure working with the Board these past few years.
had evolved into a proposed new board structure that was
We will miss Aaron Singh, Ryan Jones, Elise Shelley, Mitch Carter
presented, voted on and passed during our annual general meeting
and Renee Fenwick, but we know they will still be contributing
on Tuesday April 26, 2016. As a result, the new board structure
members in the years to come. Their hard work has helped lay the
will take effect with new positons being voted on at the 2017
ground work for the future of the association. Cheryl Wauthier
annual general meeting. This provides time for the board to have
(Calgary Zone), Will Vredegoor (North West Zone), Kevin Nugent
the proposed new bylaws in place with Alberta Registries.
(South Zone), Kevin Olsen (South Central Zone) and John Greer
(Associate Rep.) are our new additions to the board, with big shoes
to fill. Congratulations to Lloyd Smith, elected at the AGM to the
President Elect
Education Representative
position of President Elect. My work with Lloyd over the past few
”
”
President
Pool Representative
Past President
Arena Representative
Treasurer
Building Maintenance &
Operations Representative
Secretary
Parks & Sport Fields
Representative
Associate Representative
continued on next page...
PAGE 4
PRESIDENT’S REPORT...
Strategic Plan
A strategic plan is an organization's statement in defining its
direction. The plan serves as a compass (so to speak) in helping
the organization making decisions on allocating its resources to
pursue this strategy. In often times, it also extends to be a control
mechanism for guiding the implementation of the strategy. Staff
are working with the board on the control mechanisms for full
implementation of the plan. Much of our recent focus has been
with Strategic Initiative #5, “Define and implement a board
structure including roles and responsibilities.”
portion of the conference, representing their board. We appreciate
their support and look forward to our continued relationship
growing and benefiting the residents of our province.
Although the board structure has taken a good amount of time, we
are busy working on all aspects of the plan and I am very excited
about the direction we are going with partnerships. Our
relationship with Alberta Recreation and Parks Association is a
unique collaboration because of our similar purpose of promoting
and developing recreation opportunities in Alberta communities
with passionate and educated staff and volunteers. Together with
government, we are more likely to be heard as we bring awareness
of the benefits our facilities provide to each community as our
industry plays a key role in both mental and physical health. As we
share common resources we can also improve our internal
processes and add value to our members. Bill Wells (Chief
Executive Officer ARPA) and his team continue to provide
resources to the industry that complement and support what we
do. Glen Jensen (ARPA Treasurer) was in attendance at for a
We have a very active Education Rep in Sonia Dodd. She is
working with the instructor cadre on updating our current
materials, researching other educational strategies to promote and
improve the quality of our educational services, and listening to the
feedback from those involved. The instructor cadre is critical to
the association's success and excellent reputation for providing
quality educational opportunities to our members. A heartfelt and
sincere thank you goes out to all our instructors.
As you can see, it has been a busy year. The groundwork had been
laid for some new and exciting changes to how we do business and
we are still not done yet. I thank you all for your support and your
ongoing dedication. I am proud to represent an association that
has always offered the best services and education possible and I
look forward to what the future holds with such a capable and
dedicated group.
Have an awesome summer everyone!
Russ Tanner
AARFP President
PAGE 5
E X E C U T I V E D I R E C TO R ’ S
S T U A R T R AY
R E P O RT
Welcome to the 2016 summer edition of Leisure Lines.
Association and participation on this national event came from
many other Park organizations. For the first time ever, national,
provincial and local parks managers, academics and non-profit
organizations gathered in one
place to compare notes on the
topic of creating, operating and
maintaining Canadian Parks.
certainly go
We had an awesome experience in Drumheller at the 39th Annual
General meeting and Conference.
For those you were not able to
attend you missed a great event. The
organizing committee did an
Our thanks
amazing job in arranging sessions,
organizing facilities and seeing that
out to all of those who
all of our needs were met. Our
went over and above to
thanks certainly go out to all of
those who went over and above to
make the conference a
make the conference a memorable
experience. The caterers also out did
memorable experience.
themselves in providing us great
meals and I did not hear any say that
they did not get enough to eat.
”
We were pleased to have a recorded message from Minister
Ricardo Miranda, Culture and Tourism. He brought greetings from
the province and talked about the ongoing partnership between the
Ministry and our Association. Collectively the Association in
partnership with the Province, industry, other Not for Profit
Associations work together to ensure that the needs of the
Recreation and Parks service providers in our province receive the
training and support they need to do the work that they do. It is
the collective efforts of many that make it possible for the citizens
of Alberta to get out and be active. It was great to hear that our
efforts are being recognized by the Provincial Government and we
thank the Minister and his staff in their continued support of our
services and programs. We also had MLA Barb Miller join us to
bring personal greeting from the province. We truly appreciate that
Ms. Miller took time out of her busy schedule to join us in
celebration of our award winners at the awards portion of the
annual banquet.
At the Annual General Meeting the proposed new board structure
was supported and voted in by the membership. Next year at the
AGM we will be electing the new board positions into the new
structure. The main difference will be the elimination of the zone
positions and in place of those positions we will have four new
representatives. They are an Aquatic Representative, Arena
Representative, Parks Representative and a Building
Maintenance/Operator Representative. These individuals will bring
their perspectives on their areas of interest, giving the board
specific representation of the areas our Association represents.
representing all aspects of parks.
Over the four-day event, we heard presentations from leading
parks thinkers on four themes — connect, conserve, collaborate
and leadership — and discussed a draft document aiming “to mark
the beginning of a renewed, re-energized and collaborative
framework for enhancing the role and profile of parks in Canada.”
The organizing committee is now taking the results of this event
and is working to develop a “Parks for All” document that all of us
involved in parks can use in our efforts to educate our
communities, advocate for the ongoing development and
preservation of parks at the National, Provincial, Municipal and in
our Aquatic environments. It truly was an amazing event to have
been a part of and I am looking forward to the continued work of
the committee.
President Elect Lloyd Smith and I had the opportunity to attend
the annual meeting of the Canadian Recreation Facility Council
(CRFC) in Ottawa. The Council is made up of provincial and
SPORTS SURFACES & FACILITY EQUIPMENT
In order for the new structure to be formalized the Bylaws of the
Association had to be updated and changed. This too was passed
by the membership and the new Bylaws will be processed through
Corporate Registries.
TENNIS BASKETBALL SPORTS GOLF TRACKS
OVER 8000 COURTS – SINCE 1978
www.tomkosports.com
Tennis & Basketball Courts
Tracks / Artificial Turf
Baseball / Hockey / Golf
JOHN DAFOE
Toll Free: (877) 631-1913
This spring I had the opportunity to help organize and participate
in a National Parks Symposium in Canmore. This event was
spearheaded by the folks at the Alberta Recreation and Parks
”
Organized by the Canadian Parks
Council, a federal body that
works to coordinate the activities
of national, provincial and
territorial parks agencies, and the
Canadian Parks and Recreation
Association, a national voice
dedicated to building healthy,
active communities, the summit
hosted nearly 200 delegates
6C, 624 Beaver Dam Road N.E. Calgary, Alberta T2K 4W6
PAGE 6
EXECUTIVE DIRECTOR’S REPORT...
territorial facility based Associations from across the country. This
year's location was chosen to accomplish a number of agenda
objectives. One of the objectives is to work together with our sister
association the Canadian Parks and Recreation Association. We had
a joint meeting where we discussed matters that both of the
organizations have an interest in. Most notably is to bring
awareness and to seek support for Recreation and Parks
Infrastructure in Canada. We organized a get together with
Members of Parliament and Senators in Ottawa to bring our
concerns forth and to discuss the importance of federal support
for our recreation and park infrastructure across the country. As an
industry we were successful in achieving a small victory in having
Recreation Infrastructure included in the Federal Infrastructure
grant program. It is important that we continue to keep this issue
in front of the decision makers at all levels of government. If you
have read the national infrastructure report recently published you
know that recreation and park facilities rank very low when it
comes to their current condition.
Lloyd was selected to be one of two National Representatives to
work on a joint committee advocating for recreation infrastructure
support and funding. Our Association is well represented by Lloyd
as his knowledge and passion for recreation facilities and
infrastructure is admirable.
The annual meeting of CRFC followed where we discussed our
collective provincial efforts and issues within our respective
jurisdictions. It is always a positive meeting where we share our
resources and experiences all in an effort to support the people
who operate and maintain facilities across the nation. Many of the
training courses offered in our provinces were developed though
this interprovincial cooperation. For example we are sharing our
Building Maintenance courses with the Saskatchewan Parks and
Recreation Association who do not have this program in their
province.
It has been quite the spring for the Association and as we progress
though the next few months we will be working on a number of
projects. We are working on the Associations’ Marketing Plan with
the assistance of Nest Strategic Communications group. They
helped us develop the first phase of our plan back in 2013 and the
next phase will provide us with the tools we need to further our
associations’ marketing efforts.
The Association is also going through an evaluation of our overall
operations looking for efficiencies and to develop tools that will
help us measure our Key Performance Indicators. We are looking
forward to the process and ultimately coming up with things that
we can do to provide a better service to you the members.
Our thoughts and best wishes go out to all of those affected by the
recent tragic events up in the Wood Buffalo region as they rebuild
their lives and get back into their communities.
Have a safe and productive summer everyone!
BOARD OF DIRECTORS
REPORT
Phone:780-451-3800 |
TollFree:1-888-200-2644
Email: [email protected]
Web: www.canadianarenaproducts.com
Canadian Arena Products specializes in providing
the highest quality arena systems for indoor and
outdoor facilities, including private backyard arenas!
OUR SPECIALTY PRODUCTS INCLUDE:
•
•
•
•
•
•
•
•
Galvanized steel-cladded frames
Durable puckboard dasher boards
Electric lift gates
Sills and kickstrips
Players’ boxes
Soccer boards
Bleachers and seating
A full range of custom accessories
Enjoy a public or private arena constructed from quality
products by an experienced and professional staff.
Call today to get started on your custom arena project.
The Annual General Meeting on April 26th in Drumheller saw
attendance of 129 delegates and a significant change in how we
do business beginning next year at the 2017 AGM.
The most notable result from the AGM was the passing of the
motion regarding the transition from Zone to Stream
representation in 2017. There has been a lot of discussion about
this with the membership and it is felt that with a single focus,
our representatives can have a more impactful result. The Stream
representatives will be staggered with Arena and Parks & Sport
fields Reps being elected in even years, while Pool and Building
Maintenance & Operations Reps being elected in odd years.
The new structure was created as a result of member
consultation and Board deliberation that can help address the
weaknesses that currently exist, maintain the strengths that have
been achieved so far and improve the structure moving forward
in the future.
PAGE 7
AARFP ASSOCIATE
MEMBERSHIP
The Associate Membership of the Alberta Association of Recreation Facility Personnel are companies that offer products
and services to the recreation industry. This membership plays a key role in the success and growth of our association. The
companies and their staff have consistently strived to provide excellent technical advice and first-rate products and services
that are used by our valued members.
This list of our AARFP Associate Members is proudly provided for the benefit of our membership. When looking for
excellence in products and services, we encourage you to look first to this list before you shop elsewhere. You will be
pleasantly surprised to find everything you need right here. For a list of their products, services and contact information,
please visit our Supplier's page at www.aarfp.com.
A2Z Arena Products Ltd.
Acoustic Solutions
Alberta Beverage Container Recycling
Corporation
Alberta Municipal Health and Safety
Association
Alberta Recreation and Parks Association
Apple Fitness Store Ltd.
Aquam INC
Aquatics by Westwind, Inc
Aspen Ventures
ATCO Global Pipelines and Liquids
Athletica Sport Systems
Automated Aquatics of Canada Ltd.
Big Hill Services Ltd.
Blue Imp Recreational Products of Canada
Bow Valley Sanitary Supplies Inc.
Bright Solutions
Canada West Refrigeration
CLM Distribution Pool and Spa
Products Inc.
Colored Shale Products Inc
Park N Play Design Co. Ltd.
Phoenix Fence Inc.
Pinnacle Aquatic Group Inc.
Commercial Aquatic Supplies
Crown Sports Floors
Energie Innovation Inc.
Erv Parent Co. Ltd.
Eye On The Ice
First Edition First Aid Training Inc.
Gateway Mechanical
Henderson Recreation Equipment Ltd.
Image Signs
Industrial Machine Inc.
Jet Ice Limited
Kinetic Systems
Lifesaving Society
Longbow Sales Inc.
Martin Deerline
PlayWorks Inc and ParkWorks Inc.
Regent Supply
RinkWater
River City Pools Inc.
Rockwood Mechanical
Schoolhouse Products Inc
Silkea - Web and Mobile Solutions
Softline Solutions
Splashables Inc.
Startec Refrigeration Services
Switch Advanced Lighting Solutions Inc.
Tomko Sports Systems Alberta
TSE Technologies Inc.
Vilmac Inc.
Master Pools
W.E. Greer Ltd.
Mayekawa Canada Inc.
Watson Pools Inc.
Wesclean
Canadian Recreation Solutions
Multigas Detection and Reltech Drives and
Controls
Canadian Red Cross
Musco Sports Lighting
Centaur Products Inc.
Nationwide Commercial Aquatics
Western Gym and Recreational
Supplies Ltd.
Centratech Technical Services Ltd.
New Perspective Pools
Western Pro Sporting and Supply
Cimco Refrigeration Ltd.
OMNI SPORT Inc.
Western Recreation and Development
OSP
White Ice 1995 Ltd.
Canadian Arena Products
Canadian Leak Detection of Alberta Ltd.
PAGE 8
Western Canada Heat Exchanger Ltd
FORT McMURRAY
A BIG Thank You!
On behalf of the RFP Board & Staff, we would like to
send out a big Thank You to all our members who are
currently or were involved in any way with the tragedy
in Fort McMurray.
The facilities that were set up as Evacuation Centers are
normally recreation and/or community centers and
they all have staff who are current RFP members or
who have been trained by RFP.
These facilities are naturally a hub of community events
and activities and it is at times like this that the
volunteers and staff of facilities and in our
communities need to be acknowledged for going above
and beyond to help.
Great job to you all.
Photo from the Toronto Star
PAGE 9
ADDRESSING WORKFORCE SHORTAGES IN ALBERTA
CCIS Building Operator/5th Class Power
Engineer Recruitment and/or Community
Partnering Opportunity
Are you now, or
do you
anticipate,
facing
challenges in
replacing
qualified
Building
Operators who
are drawing
close to
retirement?
Does your
operation need
ABSA Certified
5th Class Power
Engineers?
Would you like
an opportunity
to mentor up
and coming
Building Operators/5th Class Power Engineers? If you answered
yes to any of these questions, let us offer our help.
Since 2001, the CCIS Oil & Gas and Power Engineering Training
Programs (OGTP) have been at the forefront of addressing
workforce shortages in Alberta. We are part of the CCIS (Calgary
Catholic Immigration Society) family, which for 35 years has been
training newcomers to Canada, ensuring they have the knowledge
and credentials they need to find employment and contribute to
the Canadian workforce and economy. OGTP offers fully
government funded, comprehensive fast track training programs
which are designed to deliver accredited, job ready workers who
can help relieve skill shortages in the Canadian workforce. Our
Power Engineer programs have been accredited by ABSA, which
speaks to the quality of our training. Our unique programs
provide training in both the technical and soft
skills/communications area, making our graduates highly
prepared and desirable employees. Our commitment is to provide
the best possible candidates to our industry partners and
Canadian employers at large.
Our 5th Class Power Engineer/Building Operator program is 18
weeks in length and includes 100 hours of hands on training in
the SAIT Power Lab. Because our students have in most cases
professional engineering or other strong and highly transferable
technical/mechanical skills, they are able to cover the curriculum
in this
compressed
time frame.
This fast track
program is
delivered by a
qualified 4th
Class or higher
instructor. For
our current
2016 class, Les
Anderson,
President of
BOA, is our
instructor.
Beyond
classroom
theory and
steam time in
the SAIT
Power Lab, students are also trained in First Aid and in
occupational health and safety at Enform, where they obtain a
full suite of valuable safety tickets.
Perhaps the most unique component of our program is the work
exposure portion. This year, 10 companies, including the YMCA,
partnered with us to provide work exposure placements for our
students. Thus, when our graduates complete their training and
graduate on June 30, they will have spent three valuable weeks in
a building operations environment – some in downtown high
rises, some in shopping centres, and some in recreational
facilities. This experience allows our students to apply what they
have learned in the classroom and power lab in an authentic
setting, and allows hosting companies to contribute to the wellbeing of the building operations industry, and, get a good look at
potential hires should they be recruiting. There is no requirement
to recruit, but our industry partners consistently find our
graduates to be highly valuable employees.
We ran our first 5th Class Power Engineer/Building Operator
training program in 2015. All 20 of our graduates received their
ABSA ticket and obtained employment in building operations
within 35 days of graduation. Such success is the result of our
AIR approach to training:
PAGE 10
ADDRESSING WORKFORCE SHORTAGES IN ALBERTA...
Assessment: We received 199 applications for our 20 government
funded seats for our 2016 program. Two more seats were funded
through scholarships received from the BOMA Calgary
Foundation and Mr. Fred Edwards. Through our rigorous, 3
stage process, each applicant is assessed on a variety of skills
including English language proficiency and technical knowledge.
Our industry partners participate in the final, one on one
interview
backgrounds, together with our comprehensive training program,
comprise a powerful contribution to the building operations
workforce. If you would like to know more about our candidates,
or our training program, please call or email us at any time, at the
contact information below.
Involvement: Once our training begins, our industry partners are
invited to participate in a variety of ways including guest
speaking, hosting tours, and creating work exposure
opportunities for our trainees. This continual involvement
ensures our students develop a good understanding of the
building operations industry and the role they can play as
qualified Building Operators/5th Class Power Engineers.
Recruitment: By program completion, our industry partners have
come to fully appreciate the exceptional quality of our students.
Through their program participation, these companies have an
'early bird' opportunity to recruit our graduates.
Monika Bhandari || Senior Program Coordinator
CCIS Power Engineering & Oil and Gas Training Programs
D: 403.514.8328 | P: 403.262.2006
5th Floor, 1111 11 Ave SW | Calgary, Alberta T2R 0G5
www.ogtp.ca [email protected]
Michele Veldhoen || Business Development and Delivery
CCIS Power Engineering & Oil and Gas Training Programs
D: 403.514.8327 | P: 403.262.2006
5th Floor, 1111 11 Ave SW | Calgary, Alberta T2R 0G5
www.ogtp.ca [email protected]
The Government of Alberta fully funds our training programs
and encourages our training team to connect with employers
experiencing labour shortages. Our students' professional
PAGE 11
EDITOR'S NOTE:
CUSTOMER
Corner
After 20 years, Leisure Lines has brought back one of the most popular series of articles in the history of the Association, Customer Corner by Ron Nichol.
Between 1990 and 1996, these articles about great customer service were highly anticipated by the AARFP members. After digging through the archives
we have brought back these articles just as they were originally published. It is interesting to see how things have changed since then and even more
interesting how things have not. For some of you, like me, this was a walk down memory lane and for others this is brand new information.
Ron Nichol is still working for the City of Edmonton at the Kinsman Sports Centre. After all of these years he embodies these principles of great customer
service.
Getting It Right The First Time
CUSTOMER CORNER #4 | First Published December 1990 | by Ron Nichol
Customer Service Disasters! Our early morning lifeguard sleeps in
and patrons are locked out at 5:30 a.m.; the ice plant fails overnight
and the lines are almost floating when we arrive the next morning;
the mower breaks down and we can't finish the infield before the
game; the whirlpool is so hot that you could cook lobsters in it. Our
customers are inconvenienced and maybe even in danger; our
reliability is brought into doubt and we probably have some very
unhappy people on our hands. Getting It Right the First Time is
critical to customer service success.
Customer service excellence is a design issue. All of our systems
must be thought through with our customers in mind. Safeguards
must be built in so that system breakdown is caught before it has a
direct impact on our patrons. Monitoring activities need to be in
place to alert us to equipment failure and mechanical back-up
systems need to be present so that defective equipment can be
serviced without interrupting our service to patrons.
There is a simple question that we can ask ourselves as we review
our operations from time to time - "What are the worst possible
things, from our customers' perspective, that can go wrong here?"
Excellent service providers get the answers and then develop
systems to ensure that customers never become aware that we have
had a problem.
Making sure that we Get It Right the First Time is much more
attractive than trying to deal with disasters after the fact!
In the early morning swim example above, a customer servicesensitive operation would have such things as scheduled overlap
between the night custodial staff and early morning guards so that
patrons can at least get into the building if someone is late; a wakeup call from night custodial staff if the lifeguard hasn't appeared by
5:15 a.m. and home phone numbers for lifeguard staff who live
close to the facility who can help if the scheduled staff can't be
reached. Strategies like these show that we have anticipated potential
problems and have prepared for them.
Routine monitoring of temperatures, pressures, oil levels, wear,
visibility, etc. are standard in most of our operations but do our staff
really know the proper ranges for readings and what to do if
problems seem to be developing? Imagine trying to explain to a
customer that her bathing suit bleached out because your chlorine
was sky high for three days and no one knew what to do!
Where equipment repair or routine maintenance is required, the
importance of our facility's reputation for reliability must be
discussed in advance with the service and trades people who help us.
They need to know that 'tomorrow' isn't acceptable to us when it
comes to things that affect our customers. We may also need to be
prepared to pay extra to have repair work done in the middle of the
night in order to keep our service reliability promise to our patrons.
'Little Things' that make the difference:
Most facilities have pay phones somewhere in their reception areas.
Several facilities in Edmonton have installed courtesy phones in the
lobby for patrons. The lines are long-distance restricted so we don't
get any nasty surprises with our phone bills. Patrons really appreciate
the availability of the phone and we have the added bonus that
cashiers are no longer troubled by people asking to use their phones
or requesting change for the pay phone. One facility even put a small
writing station with pencils and recycled paper for messages beside
the courtesy phone for patron convenience.
THEN…. AND NOW……
Now the City of Edmonton is providing a whole new service for its
residents, reflecting the technology age that we now embrace. To
think that 20 years ago we were excited to see courtesy phones rather
than just pay phones and now, we are seeing pilot projects like the
new Soofa Bench, solar powered charging benches for smart phones.
The benches can charge mobile devices and have environmental
monitoring equipment inside. The benches are free to use, and are
equipped with USB ports. The benches use sunlight to power the
outlets, and stores energy so it can even be used at night. One will
be placed at Churchill Square (named “Winston” by staff at the Kids
in the Hall Bistro), while the other bench will go in the Muttart
Conservatory courtyard (dubbed “Soofia”).
PAGE 12
Skip Hayden 6th Annual Memorial Golf Tournament
TH
SEPTEMBER 2 , 2016
WHY REGISTER?
• To honour and remember our good friend, Skip Hayden
• To network with other people in recreation
• To reduce stress by hitting something that can't hit you back
• To win some great prizes and have fun because all skill levels are encouraged and welcome
• To have bragging rights
WHY SPONSOR?
• To honour and remember our good friend, Skip Hayden
• To network with your clients and potential clients
• To enjoy the variety of benefits including recognition in Leisure Lines, at the Golf
Tourney, Hole Sponsorship and Complimentary Registrations (depending on the level).
WHEN AND WHERE IS IT?
th
• September 2 , 2016
• Shotgun start at 12:00pm. Be there early!
• Steak Dinner to follow at 5:00 pm
• Olds Central Highlands Golf Club (3 km east of Olds on Hwy 27)
WHAT WILL IT COST?
• $100.00 per person
• This will include 18 holes, golf cart, steak supper, & prizes!
Visit www.aarfp.com to Register and find out about Sponsorship Opportunities.
PAGE 13
2016 AARFP SYMPOSIUM
A Jam Packed
Week is Coming
Soon…
The 2016 AARFP Symposium is coming up fast and we are
expecting it to be another huge success!
Communities are becoming more aware of the great opportunity
to get their staff trained in one week at one location. The
Symposium is intended to deliver a number of courses in a cost
effective manner, and is also intended to help those who are
working towards achieving certification along with their Western
Certification.
All AARFP courses are designed to encourage Facility Operators
and professionals to develop and enhance their skills and abilities
in areas that will benefit themselves, their employer, their career,
and the facility in which they operate.
This year's Symposium format offers 10 courses in the span of one
week!
Once again, AARFP will be working with the Red Deer College.
The college becomes the hub for the participants to meet up and
network following their courses. The Pool 1 & 2 Courses will be at
the GH Dawe Centre.
Don't miss out on the 2016 AARFP Symposium!
The Symposium will be held August 7-12, 2016
Please see http://www.aarfp.com/cgi-bin/courses.cgi
for specific details on each course.
Here are some suggestions for accommodations that will help save
some money:
1. Red Deer College - $45.00/night
• Bedroom shared in a 4 room town house located on campus.
• Linens and bar soap provided, but nothing else
• No TV, Cable, or Wi-Fic
Call Red Deer College directly to book: 403-342-3257 or email
[email protected]
2. Sandman Hotel - $109.00/night for the first 25 rooms
booked ($139.00 after that)
• 10 minute walk from Red Deer College
• All hotel amenities
• To book for special rate, quote AARFP or
Confirmation # 273325
Call Sandman Hotel Directly to book: 403-343-7400 or
[email protected]
Register today at www.aarfp.com. We look forward to seeing you
there.
PAGE 14
The 2016 Conference theme was “Rec N' The Badlands” due to our
amazing location and the many opportunities to participate in a variety
of recreational pursuits. The 39th Annual Conference and Trade Show
was the most pre-historic conference yet with 270 delegates and 150
Trade Show Exhibitors!
along with other important documents like the strategic plan. The
elections that took place at the AGM were for the President Elect,
Education Representative, and Associate Representative Positions. The
new Board of Directors is listed at the end of Leisure Lines.
The biggest piece of news from the AGM was the new Board
Restructure that was passed unanimously. The new structure will see
the change from a Zone Representative for the various areas of the
province, to a “Stream” system, which will have a representatives for:
Pool, Arena, Building Maintenance and Operations, Parks and Sport
Fields. This will come into effect at the 2017 AGM when elections
will happen for these roles.
The 4th Annual Welcome BBQ had overwhelming attendance! There
were over 200 people attended and this year we were able to host the
event right at our conference site, which was really convenient. We
would like to thank the local CO-OP for their contribution to the event
as well as our chefs who prepared a juicy burger for us. The BBQ was
a great chance for people to have a casual conversation and visit with
folks they haven't seen in a while.
Our annual Fun Run & Walk kicked off the conference and
participants would have been happy to see the sun, but did enjoy the
REC N THE
Aerial view of the 2016 Trade Show at the Badlands Community
Facility in Drumheller.
Aerial view of Dave Molloy from Time Trackers chatting up the delegates
The Trade Show is always an event all on its own. It sold out with 150
Exhibitors in attendance and many chances to talk one on one with
exhibitors and other delegates about products, practises and problem
2016 AARFP Annual Conference & Trade Show
THANKS TO EVERYONE FOR ATTENDING AND MAKING THE 39th ANNUAL CONFERENCE AND TRADESHOW SUCH A SUCCESS!
route along the river. A few hearty souls even tried to beat their times
from previous runs. There were a few people who opted out of the
run due to the drizzly weather, but cheered from the sidelines,
encouraging those who participated.
solving. Both delegates and exhibitors were able to pass on some
knowledge and business opportunities while having a chance to win
prizes from our exhibitors. Thanks to all the Exhibitors for coming to
Drumheller to connect with new and old clients.
The Opening Keynote, Olympic Silver Medalist, Cheryl Bernard, was
an inspiring speaker, reminding us all that the benefits of following
your dreams at any age and conquering your self-doubt can only help
us to grow and achieve those things you want to attain. A definite
highlight was when she passed around her silver medal, which many
delegates in attendance utilized as a great selfie opportunity. Cheryl
took some time to speak to people following her address and take
photos with them, allowing people to have some one on one time with
her.
The activities included a tour of the community, some wine and scotch
tasting, and Laser Tag to name a few. All activities offered their own
adventure, and for some the area tours were a once in a lifetime
experience. All the delegates enjoyed this nice break away from sitting
in sessions! Delegates who had never been to Drumheller commented
on its unique landscape, family oriented activities, and plans to return
for camping.
Some of the usual rowdies making their rounds at the Trade Show
The Conference Committee put together a great program this year with
speakers from all over the province and even as far away as British
Columbia. The delegates enjoyed the 3 days of educational sessions
where they chose streams such as Arenas, Aquatics, Building
Maintenance, Parks & Sport Fields, Supervisory, Customer Service, and
Lifestyle/Health.
RFP Presidents - (L to R) Bill Metcalfe, Karl Hill Sandi Stewart,
Russ Tanner, Lloyd Smith, Aaron Singh, Stuart Ray, Suzanne Gaida,
Willie Jurcervic, Chris McKenna
The Zone Meeting involved 4 elections, with some additional
discussion around the AARFP Board restructure, and a chance to win
some great prizes. The zone meeting is a great place to meet your zone
representative, as well as others from your zone. We changed things up
this year and had dinner for the delegates as well as the Associate
Members from the Trade Show, which people seemed to really enjoy as
it gave Associates and delegates a chance to talk informally.
The AGM had another year of great attendance and the AARFP Board
would like to thank all the delegates for taking the time to attend this
very important meeting. Everyone was emailed the AARFP Annual
Report, but it is always available on our website as well to be viewed
PAGE 16
The Awards Banquet was a lovely evening of acknowledging many of
the people in the recreation field for their hard work and dedication.
Awards were presented for our Top Mark winners, the Don Moore
Scholarship, Bruce Fowlow Award, William Metcalfe Award, Award of
Merit, Honorary Life Award and the Mousseau Associates Award. Our
Long Service Members were also recognized with 3 Members hitting
the 35 year achievement. The entertainment that night was Doug
Arden and there were a lot of laughs and a few groans as well as he
performed some magic and ventriloquism.
This 39th AARFP Annual Conference & Trade Show was wrapped up
by our closing entertainment “Rock and Roll Lives On”, a local
Drumheller voice and dance group, that kept the delegates entertained
following lunch and in anticipation of the draw for the Grand Prize
(with a value of over $1500.00). This was won by Lloyd Smith from
Okotoks. Congratulations Lloyd!
Umesh Chand from St. Albert, participating in
the 11th Annual Fun Run - Fun Run
Wine Tasting Activities
The AARFP Board and Staff would like to extend a huge thank-you to
Kim Masson, Paul Salvatore, Cody Glydon, and the conference
committee for hosting an amazing conference!
PHOTOS COURTESY OF RUSS SCULLEN
PAGE 17
2016 AARFP ANNUAL CONFERENCE & TRADE SHOW...
Long Service Member - 30 Years, Chris McKenna
Connie Neumann, Town of Westlock (R)
presented with the Parks Level 1
Top Mark Award by Sonia Dodd, Education Rep
Parks Level 2 Top Mark Winner,
Brad Belanger from Sturgeon County (R)
presented by Sonia Dodd, Education Rep.
Bldg Mtce Level 2 Top Mark Winner,
Darcy Smith from Grande Prairie (R)
presented by Sonia Dodd, Education Rep
Chris McKenna, Town of Blackfalds and
Past President (R) presented with the
Honorary Life Member Award by
Willie Jurcevic, Past President
Kelsey Beaudette, University of Alberta (R)
presented with the $1500 Don Moore Scholarship
by Karl Hill, Past President.
Pool Level 1 Top Mark Winner, Alexandra Carriere,
from Beaumont (R) presented by Willie Jurcervic,
Sr Pool Instructor
Mitch Carter from the Town of Fox Creek (R)
presented with the William Metcalfe Award
by Mr. William Metcalfe himself, a Past President.
Without the support from the Associate Members listed below,
the AARFP wouldn't be able to host such a successful
conference. These members are an integral piece in the
Recreation Industry and believe in the importance that
AARFP Plays.
Please consider these sponsors on the right when making
your purchasing decisions.
THANK-YOU
Apple Fitness, IMI, Jet Ice, Western Gym
(Nevco), WE Greer, White Ice, Playworks,
Watson Pools.
TO ALL
We would also like to acknowledge the efforts of
the local McDonalds for helping us out with
snacks during our breaks. Great job,
McDonalds!
OF OUR
CONFERENCE
SPONSORS:
We would also like to recognize the other local
vendors who assisted us with making the
conference a success by either being a sponsor or just
contributing to the Grand Prize.
Thanks to:
Atlas Coal Mine, Boston Pizza, Co-op, Drumheller and
District Chamber of Commerce, Telus, Starland County,
Value Drug Mart, the Town of Drumheller, Bernie and the
Boys, Liquor Depot, Red Deer River Tours, Tyrell Museum,
Rosebud Theatre, Dinosaur Trail Golf Club, Canalta Hotels,
Canadian Badlands Passion Play.
PAGE 18
2016 AARFP ANNUAL CONFERENCE
& TRADE SHOW...
AARFP AWARDS
TOP MARK WINNERS
Arena Operator Level 1 - Kyrstin Orr
Arena Operator Level 2 - Rhett Dudley
Pool Operator Level 1 - Alexandra Carriere
Pool Operator Level 2 – Jessica Costain
Building Maintenance Level 1 - Mike Stevens
Building Maintenance Level 2 – Darcy Smith
Parks & Sport Fields Level 1 – Connie Neumann
Parks & Sport Fields Level 2 – Brad Belanger
DON MOORE SCHOLARSHIP
Kelsey Beaudette, University of Alberta
BRUCE FOWLOW AWARD (Facility Operator of the Year)
Brent McAuley (Blackfalds)
WILLIAM METCALFE AWARD
Hans Van Klaveren (Hinton) and Mitch Carter (Fox Creek)
AWARD OF MERIT
Karl Hill (Stony Plain) and Colleen Sparrow (Edmonton)
HONORARY LIFE AWARD
Chris McKenna (Blackfalds)
CHARLES MOUSSEAU ASSOCIATES AWARD
Steve Ashworth (Pinnacle Aquatic Group)
LONG SERVICE CERTIFICATES
10 Years
Cory Andrusyk
Peter Chinnery
Sheldon Fandrey
Christine Hemminger
Frank Lomenda
Yvonne McNabb
Brian Nidish
Patti Palmer
Wes Ringland
Ron Selvais
Ryan VanLooy
Aaron White
Brian Wollis
Amberlee Campbell
Heidi Constantinescu
First Edition First Aid
Jeff Hoglund
Mayekawa Canada Inc.
Sheldon Morgan
Monique Pages-Mearns
Brandon Richards-Fedor
Randy Schenker
Karen Shopland
Will Vredegoor
Neven Wilson
15 Years
Pat Chomyszyn
Stan Krawiec
Kevin Olsen
W. E. Greer
Sonia Dodd
Marcel LaFortune
Tracy Stewart
20 Years
OMNI SPORT Inc.
30 Years
Chris McKenna
35 Years
CLM Distribution Pool & Spa Products Inc.
Willie Jurcevic
Terry Robertson
PAGE 19
2016 AARFP ANNUAL CONFERENCE & TRADE SHOW...
Steve Ashworth, Pinnacle Aquatic Group, presented with the
Charles Mousseau Associates'Award by Lisa Ashworth
Colleen Sparrow, City of Edmonton, (R) being presented with
the Award of Merit by Suzanne Gaida, Past President
Terry Robertson, Town of Cochrane (retired) and Willie Jurcevic,
City of Calgary (retired) with their 35 year
Long Service Membership Certificates.
Karl Hill, Town of Stony Plain (R) being presented
with the Award of Merit by Suzanne Gaida, Past President
Sonia Dodd, Town of Stettler and Kevin Olsen, Town of Hanna,
with their 15 year Long Service Membership Certificates
Brent McAuley, Town of Blackfalds (R), presented with the
Bruce Fowlow Facility Operator of the Year Award
by Chris McKenna, Past President
Some of the 10 Year Long Service Award Winners
Fun Run Athletes
Allan and Lisa enjoying the conference
Angie Rathbone, Wabasca (R), chatting with
Jeff Armstrong from Canadian Leak Detection
PAGE 20
Committee Chairperson, Paul Salvatore with
Entertainer, Doug Arden
Colleen Sparrow and Chris McKenna
EDMONTON MARRIOTT AT THE RIVER CREE RESORT
Conference 2017, Our 40th Anniversary
2017 will be our 40th year and we plan to celebrate in a big way, but no spoilers…
AARFP is hosting the conference next year at the Edmonton Marriott at
River Cree Resort. The River Cree Marriott Hotel is a 4.5 star facility, with
amazing food, hotel and conference rooms, as well as some really cool
entertainment and recreational facilities. On site we will be able to host
our trade show, conference sessions, recreational activities as well as our
networking and hospitality events. The facility has 2 NHL sized ice rinks,
the Venue, a 2000 seat entertainment facility, recently hosting the likes of
Diana Ross, Huey Lewis and the News, Alabama and Roseann Barr.
So now that you know where we will hosting the conference, let's talk
about why you should be looking forward to this epic conference. We will
have an amazing conference committee putting together the program,
activities and speakers that will include opportunities you will never forget.
This amazing conference committee will be made up of people like you
and perhaps even… YOU! We are seeking committee members who have
a passion for AARFP and the educational and recreational activities we
provide during the conference. Contact Stuart Ray at [email protected] if
you are interested in participating in shaping the 2017 Conference.
HOTEL BOOKING INFORMATION:
We have contracted the beautiful Marriott Resort Edmonton River Cree as
our host hotel for our big 40th Anniversary Conference next year. As a
secondary hotel option, the DoubleTree by Hilton West Edmonton has
also signed on to host our delegates. The Marriott will be the main venue
for all sessions and Trade Show and will provide a free shuttle to and from
the DoubleTree.
TO BOOK YOUR HOTEL
Marriott Resort Edmonton River Cree:
To book by phone, please call the Marriott Reservations Line:
1-800-960-4913. To book online, please follow this link: Book your group
rate for Alberta Association of Recreation Facility Personnel AARFP 40th
Annual General Meeting. The Conference rates will be $169/night + taxes
and the Marriott has extended those rates to run from April 21 to April
28th if you decide to come a bit earlier or stay a bit later. Please don't
wait to book your rooms because they fill up quickly.
DoubleTree by Hilton West Edmonton:
To book by phone, please call (780) 484-0821 or Toll Free 1-866-223-8654
and use the Group Code RFP which will put you into the block of rooms
under 'AARFP 40th Annual General Meeting, Workshop & Tradeshow'.
You can also use the Group Code on their website under the 'Group
Code' area. The Conference rates are also $169/night + taxes.
Longbow
sales inc.
Be prepared!
Cardiac Arrest can happen to anyone at anytime. Philips AED’s are safe,
voice prompted and simple to use. With the world’s fastest “CPR to Shock”
sequence, we offer best possible survival. Choose Philips…lives are worth it!
The current survival rate for out of hospital cardiac arrest is between 3–5% with EMS responding.
Locations with AED’s (Automatic External Defibrillator) can have survival rates as high as 70%+.
Longbow Sales Inc.
Authorized Philips Distributor
Jan Kirkpatrick
#7, 1435 – 40th Ave NE
Calgary, Alberta T2E 8N6
Tel: (403) 291-3166
Fax: (403) 291-4774
[email protected]
Phone/Fax: (403) 243-2644 Email: [email protected]
www.firsteditionfirstaid.ca
PAGE 22
THE WORKPLACE
Managing an Employee's Return to
Work After a Mental Health Leave
Shepell-fgi Workhealthlife
When an employee returns
schedule at first can help
to work after an extended
ease stress while allowing the
leave of absence, there are
employee to continue or
...the longer employees are away from
many factors that need to be
finish treatment. Work with
considered. It's a difficult
the employee to create a
work for mental health issues, the
time for both employee and
back-to-work schedule that
employer. The employee may
makes the most sense. At
more likely they are to be worried
be coping with
the same time, set
lingering mental health
expectations and revisit this
about losing their jobs and become
issues, combined with the
schedule with the goal of
anxiety of returning to work
getting the employee back to
mentally detached from their work.
and getting up to speed, all
work on a full-time basis.
of which will have a huge
Ideally you've already been
impact on their productivity
doing this by correcting
and how well they transition
misconceptions and
back into their role at work.
educating your team about
It is the manager's role to make the transition as comfortable as
mental illness. In addition to directly addressing the stigma of
possible.
mental illness, you can set an example by showing how much you
respect, value, and trust the returning employee. Generally, work is
This will depend on the employee's progress and the physician's
beneficial to the health and well-being of your employees. Work
assessment. According to the World Health Organization (WHO),
brings with it the opportunity to build relationships with others, a
the longer employees are away from work for mental health issues,
greater sense of identity and purpose, and an improvement in an
the more likely they are to be worried about losing their jobs and
employee's financial security. Helping your employee return to
become mentally detached from their work.
work after a mental health leave is an integral part of their
treatment and recovery.
Take the initiative to schedule a short meeting with the employee a
week or so before the return date to bring them up to speed. This
Set an example for the rest of your staff.
is a great opportunity to reassure returning employees of their
value to the organization as well as discuss any special
A return to work after a mental health leave can be daunting for
accommodations they may need, such as flexible work hours or a
the returning employee and coworkers alike. Here are a few
quiet area for taking breaks. If your employee is concerned about
suggestions to make this transition a smooth one:
a potential setback after returning to work, address those fears.
Reassure the employee that your door is always open, and devise a
Work is a core part of our lives. Not only do we spend a major
plan for managing their workload and combating stress.
portion of our lives at work, it can provide meaning, relationships,
and an important part of our identity. When taking a mental health
How to make the transition back to work a positive
leave, employees may miss those connections. Stay in touch by
sending an occasional email or forwarding a favourite trade journal
experience
along with a brief note. Keep your messages upbeat and pressurefree as you don't want to cause undue stress. For example, you
Encourage an early return to work if possible.
•
might send an article along with a note that says, "Thought you'd
Meet with the employee before the return date.
•
find this article about same-day shipping interesting as you've been
Address back-to-work fears.
•
predicting this for years.”
Suggest a mid-week start date and a gradual return back to
•
work.
According to Mental Health Works, a project of the Canadian
Mental Health Association (Ontario), a successful return to work
Who says an employee must return to work on a Monday or even
after a mental health leave depends on three fundamental
come back full-time at first? Suggest a return date on a Wednesday
principles:
or Thursday so that your employee can ease back into work as you
reduce the stress of first-week jitters. In addition, a part-time
”
”
PAGE 24
THE WORKPLACE...
Neither the work nor the employee's presence poses a risk to the
employee or others in the workplace. Meaningful work can be
accomplished with appropriate accommodations. The workplace is
welcoming and free of harassment and other factors that could
delay or hinder recovery Remember, you don't need the details of
the diagnosis or treatment plan – and your employee most likely
wants privacy. What you do need to know is how you can help the
employee successfully return to work. Determining the level of
work and any accommodations requires communication between
you, the employee and possibly, the employee's treating physician.
Again, you don't need the reasons behind a request. You simply
need to know what would help the employee. If the request is
reasonable, by all means, make it happen.
It's easy to make assumptions about an employee's return to work.
For example, you may assume that the employee won't want to
interact with others or may need constant supervision.
Alternatively, you might assume that a return to work signals the
employee is ready to assume all previous duties. Everyone's
situation is different, so keep that in mind when setting
expectations. Is the employee eager to get back into the workplace
fulltime or is a gradual transition a better choice? A frank
conversation with the employee is in order. Discuss goals, ask
about favourite tasks, and draw up a plan together. Employees can
and do return to work after a mental health leave. Your role is an
important one in helping employees successfully resume their
duties in a positive and productive environment.
Do: Stay in touch with the employee throughout the
mental health leave
Do: Evaluate the fundamentals
Don't: Intrude
Do: Ask what the employee needs
Shepell-fgi Workhealthlife, The Do's and Don'ts of welcoming an employee
back after a mental health leave, September 25, 2013
© 2013 Shepellfgi. Material supplied by Shepellfgi, the leading provider of
integrated health and productivity solutions that address the mental,
physical and social health issues affecting the workplace. This content is
meant for informational purposes and may not represent the views of
individual organizations.
Employee back after a Mental Health Leave
PAGE 25
CUSTODIAL
7 Things Your Facility Can Do To Make Clean Seen
Amber Ford | W.E Greer Marketing Manager
Cleaning is a thankless job. The only time cleaning professionals seem
to get any feedback from patrons is when something goes wrong.
When everything is perfectly clean, there is nary a squeak from the
gym-goer or arena-user. Even when the facility is visibly clean, people
don't recognize it. Communicating cleanliness is a huge and often
untapped marketing potential for facilities that are always competing
for new patrons. So, what can you do to bring cleanliness to the
forefront? Try these suggestions out:
1. Start with the cleaning professional
Musician Peter Gabriel does something really interesting when he is on
tour: he puts his stage hands and tech people in bright orange suits.
Most musicians want their staff to blend into the background, but
Gabriel puts them into the forefront, which says “hey, these guys are
doing really hard work… notice them.” The best marketing tool to
communicate “clean” is the cleaning staff. Daytime cleaning is a
wonderful method of putting cleaning out in the open for everyone to
see. Just make sure your cleaners are neat and tidy in appearance, as
well as making eye-contact and being personable with patrons. When
patrons see and interact with cleaning staff, they know the facility is
being cleaned.
6. Let people see the “behind-the-scenes” stuff
Post cleaning schedules, cleaning charts, and other “here's how we do
stuff ” documents. Of course, these only make sense if these
documents are attractive, attention-getting, and regularly completed.
Get creative and fun with it.
7. Give people a voice
A pet food store in the north of Edmonton makes it very simple to
provide feedback. They ring up your order, then give you two copies
of your receipt. The cashier then asks you to drop the second receipt
into one of several bins you pass on the way out the front door. Each
bin is marked with a level of customer service
(excellent, fair, poor, etc). An added benefit to doing this is a monthly
prize draw. Make your feedback solicitation easy, immediate, and fun,
and when the feedback is good, make sure you communicate that to
your staff.
Got success stories in your facility with communicating clean? Tweet
us or send us a Facebook message (under WEGreerLtd), and we will
be happy to share.
2. Showcase your cleaning products, tools, and equipment
Get rid of old, worn out, and old-fashioned tools and equipment.
Cleaning machines should be reasonably modern, and must be well
kept. New cleaning tool technology, such as microfiber, needs be
embraced. Colour code your equipment for the area so patrons know
that the cloths, mops, and buckets being used to clean the washroom
are not being used to clean the workout room or the front lobby.
Finally, keeping items in a clean, well-maintained cart with all items in
their place and labeled communicates that the cleaner is organized and
knowledgeable.
3. Make that first impression
The two areas recreational facility patrons notice the most when it
comes to cleanliness is the front entrance/reception area, and the
restrooms. Put extra effort into these two areas to ensure people have
a positive perception of the facility. In addition, make sure disinfectant
wipe and hand-sanitizer dispensers are visible throughout the facility
so patrons know there is a focus on hygiene. Oh, and when necessary,
embrace the superficial: right or wrong, smell is a huge communicator
of clean. Cleaning professionals know that the best smell is no smell at
all, but a light scent will help patrons recognize that the area is being
cleaned.
4. Attention to detail
There is no point doing all that back-breaking cleaning work if the
little things are ignored. Get rid of that soap-scum under soap
dispensers, wipe those spots off of walls, and make sure the paper
supplies are regularly checked so they don't run out.
5. Use modern technology to aid communication
QR codes are great and easy to tie to a web form. Use signs with QR
codes to allow patrons to notify maintenance when a dispenser is
malfunctioning or out of paper, or if an area requires a clean-up. Just
make sure you are turning around the request quickly so the patron
benefits from the response.
PAGE 26
News From Our Partner: ARPA
Award Nominations are Open
2016 ARPA Conference & Energize Workshop
October 20-22, 2016
Fairmont Jasper Park Lodge
Active Office Challenge
Do you have a friend, co-worker, or local volunteer who gives
generously of their time, but hasn't received a formal thank you?
Nominate them for an award!
Let's face it, most of us we spend a lot of time at our desk from
Monday to Friday, and it's not always easy to find the time or
energy to fit activity into our schedules.
We believe Albertans deserve recognition for their outstanding
work in the recreation and parks sector. There are four categories
of awards and scholarships with different nomination criteria.
The ARPA website has been updated and improved for this year's
awards. You can now easily navigate the site and fill out the digital
nomination forms.
Visit the site at www.arpaonline.ca/awards/main/ to learn about
the award categories and which award you should nominate your
friend, co-worker or entire community for!
But building basic daily, weekly and monthly habits into your work
life can help decrease health risks and increase your energy and
productivity!
Download and print the checklist and challenge your co-workers to
keep up with the tasks for all of June!
Active Office Printable Checklist
Active Office Poster
June is Recreation & Parks Month
June is Recreation and Parks Month
(JRPM) is a fun and exciting way to
celebrate health, activity and the
great outdoors!
ARPA has created three exciting
challenges that will get you moving,
exploring and learning about the many benefits of recreation and
parks. All Albertans can try – you might just win a MEC gift card
or a 2016 National Parks Family Pass!
Visit june.arpaonline.ca to learn more and access resources like
posters and printable check-lists that you can use in your home,
workplace or community!
“Judging by the size and frequency of these droppings,
we’ve found the campaign trail.”
PAGE 27
AARFP COURSE
2016
SCHEDULE
ARENA MAINTENANCE (Olympia)
LIFECYCLE/RISK MANAGEMENT
September 29, 2016 .......................................Cochrane
(Spray Lake Sawmills Family Sports Centre)
November 7, 2016...............................................Oyen
AUGUST 11 ......................RED DEER - AARFP SYMPOSIUM
ARENA OPERATOR LEVEL 1
December 5, 2016.......................................Lake Louise
June 27-28, 2016......................Red Deer (Collicut Centre)
August 2-3, 2016 .............................................Okotoks
August 24-25, 2016...........................................Calgary
(Millican Ogden Comm. Assoc.)
August 29-30, 2016 ............Spruce Grove (Stu Barnes Arena)
September 5-6, 2016 ......................................Redwater
September 14-15, 2016 ........................................Banff
**OCTOBER 3-4, 2016 ................................STETTLER**
PARKS & SPORT FIELDS LEVEL 1
NATURAL ICE
PARKS & SPORT FIELDS LEVEL 2
AUGUST 11-12..................RED DEER - AARFP SYMPOSIUM
POOL OPERATOR LEVEL 1
ARENA OPERATOR LEVEL 2
AUGUST 8-9 .....................RED DEER - AARFP SYMPOSIUM
September 22-23, 2016 ....................................Fairview
**JULY 5-6, 2016 ...........................................OYEN**
AUGUST 7-8 .....................RED DEER - AARFP SYMPOSIUM
September 8-9, 2016 .........................................Brooks
October 13-14, 2016......................................Edmonton
(Clareview Recreation Centre)
November 3-4, 2016 .........................................Calgary
(Mount Royal University)
December 8-9, 2016 ..........................................Jasper
BUILDING MAINTENANCE LEVEL 2
POOL OPERATOR LEVEL 2
AUGUST 10-11..................RED DEER - AARFP SYMPOSIUM
October 24-25, 2016 ..........................................Hanna
AUGUST 9-12 ...................RED DEER - AARFP SYMPOSIUM
September 27-30, 2016 .....................................Okotoks
BUILDING MAINTENANCE LEVEL 1
SUPERVISORY SKILLS
CUSTODIAL
* COURSES TO BE HELD AT THE 2016 AARFP SYMPOSIUM IN RED DEER
IMPORTANT
DATE CHANGES
** DATE FOR ARENA OPERATOR LEVEL 1 IN STETTLER HAS BEEN CHANGED TO OCTOBER 3-4, 2016
** DATE FOR POOL OPERATOR LEVEL 1 IN OYEN HAS BEEN CHANGED TO JULY 5-6, 2016
If you are NOT a current member, you will need to become one before you can
register for a course. Membership is prorated. Everyone has to have a current
Membership to attend an RFP course.
PAGE 28
AARFP SYMPOSIUM
2016
RED DEER
August
August
August
August
August
August
August
August
August
August
This Symposium is designed to
encourage facility operators and
professionals to develop and enhance
their skills and abilities in areas that will
benefit themselves, their employer, their
career, and the facility in which they
operate.
The Symposium is intended to deliver a
number of courses in a cost effective
manner and is also intended to help
those individuals that are working
towards achieving certification in
recreation along with their Western
Certification.
7-8 ....................................................................Pool Operator Level 1
8-9...........................................................Building Maintenance Level 1
8-11.................................................................Arena Operator Level 2
9-10 ........................................................................Supervisory Skills
9-12 ..................................................................Pool Operator Level 2
10 .............................................................Parks & Sport Fields Level 1
10-11 ........................................................Building Maintenance Level 2
11 ..............................................................Lifecycle/Risk Management
11-12..........................................................Parks & Sport Fields Level 2
12 ....................................................................................Custodial
Registration for any of these courses can be done online at our website, www.aarfp.com
by clicking on the 'Courses' tab. Please note that some courses may not run if there are
not enough people registered in that particular course.
If you are NOT a current member, you will need to become one before you can register for a course.
Membership is prorated. Everyone has to have a current Membership to attend an RFP course.
REGISTER ONLINE
AARFP COURSE
2016
R E G I S T R AT I O N
CLICK HERE!!
CLASS SIZE:
Max. 20
COURSE START TIME:
8:30 a.m.
FINISH TIME:
5:00 p.m. on the last day
NOTE: ** Level II will be required to do some after class & evening work.
Arena Level 1 | Certified Swimming Pool Level 1 | Building Mtce. Level 1
Building Mtce. Level 2 | Parks & Sport Fields 2 | Supervisory Skills
$412.00 (includes $19.61 GST)
Arena Level 2* | Advanced Swimming Pool Level 2*
$645.00 (includes $30.71 GST)
Parks & Sport Fields Level 1 | Arena Mtce. | Curling Mtce. | Lifecycle/Risk Management
Custodial | Developing a Policy & Procedure Facility Manual
$266.00 (includes $12.66 GST)
*Prices subject to change. IF you are NOT a current member, you will need to become one before you can register for a course. Membership
is prorated. Everyone has to have a current Membership to attend an RFP course. This membership provides you with benefits such as
access to our quarterly newsletters, and several other online features you can check out at www.aarfp.com!
PAYMENT OPTIONS: Payment can be made via money order or cheque made payable to “R.F.P.”. VISA, MasterCard and Purchase Orders
also accepted. Payment MUST BE RECEIVED one week prior to the start of the course. Payment will not be accepted at the course.
PAGE 29
Call for Program Volunteers
AARFP 40th Annual
Conference Edmonton 2017
AARFP BOARD OF
D I R E C TO R S
2016
PRESIDENT
Russ Tanner ([email protected]) ..............(403) 362-0135 (Ext 1)
Have you ever thought you might like to help plan an RFP
Conference but never had the opportunity to do it?
PAST PRESIDENT
Sandi Stewart ([email protected]).................(403) 782-1266
We are calling for folks just like you to provide your insight into
developing the program for the 40th Annual RFP
Conference/Tradeshow and AGM being held April 23-26 at the
Edmonton Marriott at the River Cree Resort.
PRESIDENT ELECT
Lloyd Smith ([email protected]) ..................(403) 609-8720
What we need from you?
SECRETARY
Charlene Sutter ([email protected]) ....(780) 385-3977
1.
TREASURER
Dawn Mercereau ([email protected]) .........(780) 672-9195
2.
3.
Availability to attend or participate in conference planning
meeting. We anticipate that there will be a few face to face
meetings followed by conference calls as required.
EDUCATION REP
Sonia Dodd ([email protected])........................(403) 740-3471
Interest in developing the training program for the conference.
Do you have some great ideas that you believe other facility
operators would like to also know? Do you know of some
great speakers or have heard some great speakers who should
be included on the training sessions?
We need you contact the office at [email protected] or call us
at 1-888-253-7544 and let us know of your interest.
EDMONTON ZONE REP
Ross Johnson ([email protected]) ...........(780) 423-6823
NORTH WEST ZONE REP
Will Vredegoor ([email protected]) ................(780) 524-5158
SOUTH ZONE REP
Kevin Nugent ([email protected]) ..............(403) 504-1197
If this is you please let us know by June 30, 2016.
SOUTH CENTRAL ZONE REP
Kevin Olsen ([email protected]) ...................(403) 854-6420
WANTED!
CALGARY ZONE REP
Cheryl Wauthier ([email protected]) ..............(403) 267-1233
CENTRAL ZONE REP
Chris McKenna ([email protected]) ......(403) 348-1185
The AARFP is nothing without you, our Members! Each one of
you works hard to provide your communities with amazing
recreation areas, and you all have tips and tricks on how to get
through it. We are ALWAYS looking for articles and we would love
to get them from you!
1.
2.
3.
4.
5.
6.
7.
8.
ASSOCIATE REP
John Greer ([email protected])....................(800) 565-9898
NORTH CENTRAL ZONE REP
Carol Dunnigan ([email protected])........(780) 962-7616
NORTH EAST ZONE REP
Scott Walker ([email protected]) ................(780) 842-3381
GOVERNMENT REP
Roger Kramers ([email protected]) ............(780) 422-3305
New technologies - your experience
New Constructions or Renovations
Staffing Success stories (Leadership programs or team work)
Operation Tips and Tricks
Membership news on retirements or promotions
Improvement projects
Fundraising projects
Workplace Humor
If you are unsure about the topic, send your idea to
[email protected] to check it out. You do NOT have to be an
amazing writer, so don't worry about grammar or spelling. The
AARFP staff will proof it, and they will fix it up for you if needed!
OFFICE STAFF
Stuart Ray | Rhonda Phillips | Marilyn Clark | Monica Culic
P.O. BOX 100, COCHRANE, ALBERTA T4C 1A4
(403) 851-7626 | Fax: (403) 851-9181 | 1-888-253-7544
email: [email protected]
The deadlines to submit are 1 month before each issue is printed:
February 1, May 1, August 1, and November 1.
PAGE 30

LL - Alberta Association of Recreation Facility Personnel (AARFP)

Transcription

Similar documents

I`m helping to end MS by participating in the 2016 Jayman BUILT MS

The Board of Directors of Qatar Fuel (WOQOD) is pleased to invite

5 `S` Training Program at ABV-IIITM, Gwalior on 21.07.2016

Porky Expo Flyer

Sept 30-Oct 2, 2016 Nov 4-6, 2016 @Camp Tadmor

4 star ALOE HOTEL, PAPHOS

the Guidelines for the registration on

Ticket plus hotel packages for the Chelsea Flower Show 2016

loyola institute for ministry on-campus open house thursday, may 12

HALF OFF - Bavarian Inn