Southwark Housing News September 2010

September/
October 2010
Southwark
Housing
News
Haye’s
homecoming p8
Inside this issue:
What happens to my recycling? p13
A day in the life of Leathermarket JMB p2
Finding homes that suit you best p4
The magazine for Southwark Council tenants and leaseholders
www.southwark.gov.uk/shn
2
Behind the scenes at
Leathermarket Joint
Management Board
My name is Andy Bates
and I’m the manager of
Leathermarket Joint
Management Board (JMB),
which manages 1,500
homes for Southwark
Council. Residents have
the right to take over the
running of their estate, if
this is what the majority
wants and after the appropriate training. This
means that our board of directors are elected
by residents and paid staff providing services
on a day to day basis.
The advantage of tenant management is that it is
local and personal. People, tenant representatives
and staff know that they can make a difference.
Staff and residents know each other, nobody is just
a name on a computer screen.
We employ our own repairs staff, cleaners and
gardeners, as we believe that someone who is paid
a living wage will do their job better than someone
with no job security on a minimum wage. Our
belief has turned out to be right: the JMB has had
two continuation ballots in 2001 and 2006, in
which residents were asked whether they wanted
to continue to be tenant managed and on both
occasions at least 90% of residents that voted
wanted the JMB to carry on. The general feedback
was that the estate looks better and residents were
reporting fewer problems on the doorstep.
Managing social housing in Southwark is difficult
and tenant management is not a magic wand. We
have faced our challenges, and will face more
challenges in the future as money gets tighter.
Tenant management can only work with
committed and persistent resident representatives
and staff, which is fortunately what we have got.
For further information visit
www.leathermarketjmb.org.uk, email
[email protected]
or call 020 7525 1600.
Here to he
Providing value for money
With the council facing budget cuts from central
government, our big challenge is to make the money
we receive go further, to deliver the services tenants tell
us matter to them. We’re working to make sure that all
our contracts deliver value for money, and deliver
savings for you.
Cutting repair completion times
When you report a repair, we will class it as an
emergency, urgent or non urgent, depending on the
severity of the issue. We’ll make sure our contractor
comes out to any emergency repair within 24 hours
and urgent repairs within three working days. We’ve
listened to your feedback and cut the repair time for
all non urgent repairs from 30 working days down to
20 working days. This means that non urgent repairs
such as missing roof tiles, minor leaks or broken
windows in communal areas can now be tackled
much faster.
Reporting repairs just got easier
We’re sending all tenants a repairs finder booklet
this autumn, with pictures of common repairs to
make identifying and reporting repairs a lot easier.
It also features a timescale so you can see exactly
how quickly we aim to complete your repair.
Hints on how to look after your home can be
found on the council website, where
you can also report your repair
online. Just click on the repairs
finder tool to send a message
to the council and you can
report your repair.
Repairs
lp you
3
Lift services
Tenants and leaseholders tell us
that lifts breaking down is one of
their biggest concerns, so we’ve
launched a challenging lift
improvement programme.
Reliability has improved in the last
year, but we can’t be complacent
and our engineering team makes
sure contractors are delivering a
good service, and can step in
quickly if service levels slip.
Your safety is our priority
As a landlord we have a legal
responsibility to ensure all our
properties have a yearly gas safety
check and we always make sure
this happens. However, in around
200 properties tenants are not
giving us access.
If you are a Southwark Council
tenant you must let us into your
home to carry out a gas safety check.
If you don’t, you are putting yourself,
your household and neighbours in
danger, and if necessary we will go to
court to get a warrant to force entry to
your home and you will be responsible
for the cost of going to court, the
forced entry and any new locks or keys
we have to fit as a result.
We want your feedback
r contractor
We’ll make sure ou
ergency repair
comes out to any em nt repairs
ge
within 24 hours, ur days.
ng
ki
within three wor
Each month we call over 1,000 residents
after their repair has been completed to
ask their opinion on the service they
received and the quality of the repair.
Your feedback helps us see where
we are doing well and where we need
to improve. If you’d like to feed back
on the services you’ve received, you
can do this online at
www.southwark.gov.uk/feedback
4
Focus on...
When it comes to your home, there’s no such
thing as one size fits all. We’re here to support
tenants to find homes that suit them better.
Whether it’s adaptations to make life easier
for tenants with disabilities, or helping you
downsize after the kids have flown the nest,
we have solutions to suit you.
Make the smart move
Smart Move helps tenants move from a larger
home that no longer meets their needs to a
smaller, more suitable home. It could be that your
children have grown up and moved away, leaving
you with empty rooms and a house that costs a lot
to heat. Or perhaps you find that the stairs are
getting difficult, and you’d like a house that’s
easier to manage. Whatever the reason, Smart
Move gives tenants a dedicated officer to help
them at every step of the way. You’ll also get a
grant to help with the cost of moving and
decorating your new home, and an incentive
payment for each room you give up and any
additional expenses. You’ll also be giving local
families a chance to move from over crowded
homes to a family-sized home with room to grow.
We know that the thought of moving home can
be worrying, especially if you have lived in your
home for a long time. If you want to talk it
through, the housing options service can give
you advice and support on 020 7525 4194, or
email [email protected]
Homes to suit you better
5
Small change, big difference
Robert had been living in a council
maisonette in Peckham, but when he left
hospital last year, it quickly became obvious
that his old home didn’t meet his current
needs. “My home was on the fourth floor,
which meant if the lift was being repaired I
wasn’t able to go out as I couldn’t use the
stairs with my wheelchair. I couldn’t manage
the stairs inside my flat either, so I spent
most of my time in the living room, even
though the kitchen and bathroom were on a
different level.”
Robert registered to be rehoused to a
more suitable home, and said that he would
like to stay in Peckham, so he could be near
his friends and family.
With adapted properties in high demand, it
took around a year for a suitable flat to
become available. “I was offered a two bed
ground floor flat in Peckham which had
been built by Hexagon housing association
to be suitable for wheelchair users. It’s the
little things that make a difference, like the
corridors and doors being wide enough to
allow me to move around easily, the kitchen
counters and appliances are within reach,
and the bathroom has been designed with
my needs in mind. I’ve even got a patio and
an additional bedroom for my live in carer.
My occupational therapist, Jon Cowderoy,
has also given me plenty of support and
advice, which has been a big help.”
Now settled in his new home, Robert’s
message to tenants facing similar problems
is to keep calm and be in control. If you
would like to find out if you are eligible for
support at home, please speak to your
housing officer.
6
Feature
Sheltered housing services have changed a lot
in recent years, and we aim to support tenants
to live independently, and offer support and
help to when you need it. Read on to find out
more about some of the different ways we can
help tenants enjoy their homes.
Supporting communities
Living in sheltered housing
doesn’t have to mean living
a less active life.
For Mr and Mrs Knell, who live in
Rotherhithe, it’s an opportunity to
play an active role in their
community. The couple, who are in
their eighties, have been living in
sheltered housing for the last four
years, were voted chair and secretary
of the social club shortly after
moving in. With regular bingo
games, coach trips and exercise
classes, and helping other
residents with day to day
activities there’s always
something going on. By
helping to organise and
run activities around the scheme,
they’re able to enjoy spending
time with their friends and
neighbours, and there’s a real
sense of community throughout
the scheme.
Mr and Mrs Knell recently
celebrated their 60th
wedding anniversary and
were surprised to receive a
congratulations card from the
Queen, which Mrs Knell
described as “wonderful”.
Supporting our tenants
7
A little extra help
Sustain is designed to
support the most
vulnerable tenants,
by helping them with
things that many of us
take for granted.
Often people are at risk of eviction
because they have rent arrears,
have broken their tenancy
agreement, or have complex
needs. The sustain team look at
the bigger picture to help them
manage their tenancy better and
keep their home. That can mean
making sure they’re getting all
the benefits they’re eligible for so
that they don’t get behind on
their rent, helping them with
health or disability issues, and
putting them in touch with
support services.
One client, Michael*, had been
living on his own after the death of
a family member. He had health
problems and a mild learning
disability, which meant he
became vulnerable to a group of
younger people who befriended
him in order to exploit him. They
started using his flat as a base for
drug dealing and antisocial
behaviour, and stole his money
and benefit books.
*Names have been changed to protect identities
By the time Michael had been
referred to sustain, he was at
risk of being evicted, and his
neighbours had had enough of the
antisocial behaviour caused by the
group of people living in his flat.
Sustain helped him by setting up
direct payments for his rent, and
giving him more control over his
own money. More importantly, they
supported him to move to a
different part of Southwark, away
from the people who were
exploiting him, so he could make
a fresh start.
His neighbours no longer have to
put up with antisocial behaviour.
The council has been saved the
costs and difficulty of evicting a
tenant and now he is no longer at
risk of eviction or homelessness.
Michael is happier, independent
and in control.
8
Bermondsey
Camberwell
Get fit for free in
Bermondsey
Are you looking for a fun, free way to
get fit and meet new people?
Whether you’re an experienced
runner, or a recent convert, City
Runners club is open to everyone.
Founder Tim Navin-Jones
explains “Many running clubs
are based in the city, and I
wanted to start a club that was
convenient for people who live in
Southwark. It’s a relaxed and
friendly group, and our members
can also get great discounts on
running gear.” If you’d like to
find out more, visit
www.cityrunnersclub.co.uk
Borough and Bankside
Haye’s homecoming
Heavyweight champion of the world David Haye,
returned to open a play area on the Kipling estate,
where he grew up, which had been designed by
students from the London College of Communication.
Three students, Diego Ulrich, May Safwat and Ricky
Knowles came up with a great design, and the
students and estate staff generously donated their
time to decorate the playground. The JMB were
astounded and delighted when David Haye agreed to
open the area, and
meet with local
residents for
signatures and
photographs. He
even posted a lovely
message on Twitter,
saying how pleased
he was to return
to his old home
ground and renew
acquaintance with
old friends. What
a knockout!
Alfresco education
Children in Camberwell are looking forward to
alfresco lessons as the former Cobourg Road nature
area has been brought back to life as an outdoor
classroom. Once the site of houses bombed out
during the war, the nature area had become
neglected over recent years, and attracted vandalism
and fly tipping. Local residents Malini Mehra and Nick
Mabey applied to the council for a Cleaner, Greener,
Safer grant and won £25,000 to bring it back
into community use. Malini and Nick said:
“This patch of land has gone from a fly-tipping site to
an oasis of calm for the community and wildlife alike.
It shows just how much can be accomplished by
residents and the council working in partnership.”
Dulwich
Lordship Lane is
blooming
lovely
The Lordship Lane tenants
and residents’ association
have been working hard to
make their estate a great place
to live, and their efforts are bearing
fruit. Having applied for funding to plant rose beds
and create a vegetable garden in the estate’s green
space, they recently won silver at this year’s
Southwark in Bloom awards. The communal
vegetable garden is a great success, with people
growing their own vegetables, including courgettes,
cabbages and lettuces, and residents are thrilled that
it’s a place where people living on the estate can
relax, enjoy themselves, and make their local area a
nicer place to be.
9
Nunhead and Peckham Rye
Rotherhithe
Dig for victory on the
Pelican Estate
Garden
makeover
at George
Walter
Court
The Pelican Estate tenants and residents’ association
has successfully applied for Cleaner, Greener, Safer
funding to create an allotment for the toddlers’
playgroup. The
allotment was opened
with a fun day, where
residents could see the
blacksmiths create a
fence adorned with
vegetables and birds.
The allotment looks
great, and thanks to
our green fingered
toddlers the
vegetables are doing
very well. Bernie
Saunders, chair of the
TRA said "I am very
pleased that the
children are taking an
interest in growing
vegetables.”
The garden at George
Walter had seen better
days. The furniture was old,
the fountain didn’t work and
the garden felt dated. After
speaking to residents, housing officer Kate Emmanuel
contacted Volunteer Centre Southwark, who put her in
touch with the Active Citizens Hub – a group of people
from all walks of life who donate their time to help the
community. A group of 27 volunteers quickly started
work on improving the garden, and the results were
amazing. The garden was cleaned, raised beds were
built, new benches were installed and the old ones
were given a facelift. Residents are thrilled by their new
look garden, and very grateful to everyone who
donated their time, labour and materials to the project.
Walworth
Peckham
Estate blitz in
Gloucester
Grove
Housing officers in
Peckham joined forces
with SASBU, community
wardens and the
Metropolitan Police Service
for an estate blitz on the
Gloucester Grove estate.
The purpose of the day
was to tackle issues like cleaning, repairs and
antisocial behaviour, and offer a wide range of
services to residents including free dog micro
chipping and installing smoke alarms. It was a very
successful day, with the street based team visiting to
meet young people on the estate, Community
Payback clearing gardens and rubbish from the
estate, and tenancy checks undertaken.
Burgess Park
Burgess Park is being improved over the next 18
months thanks to funding from the Mayor of London
and the Aylesbury NDC - the first significant investment
for 50 years. The detailed designs are being produced
at the moment and work will start on site in the spring.
This is a once in a lifetime opportunity to release the full
potential of Burgess Park and make our biggest green
space look fantastic. Find out more about the
improvements at www.facebook.com/burgesspark
or www.southwark.gov.uk/burgesspark
10
Keeping you safe
Leaseholder news
The council has a responsibility to keep tenants and residents
safe, and part of this is making sure that gas appliances and
heating are regularly checked to make sure it is safe. All
homeowners are responsible for having their boiler checked
annually by a registered Gas Safe engineer, to make sure that
they and their neighbours are not at risk of carbon monoxide
leaks. This is why we have recently contacted a random sample
of 100 leaseholders to request a copy of their gas safety
certificate, and we will take further action against leaseholders
who do not provide the information requested.
If you would like more advice or information
about the council’s gas servicing scheme for
leaseholders, please call us on 020 7525 7660.
A helping hand
for leaseholders
The Citizens Advice Bureau have been providing
independent, life changing advice and support for over
70 years, and can help people from all walks of life with
queries ranging from money to housing and
employment advice. If you’re a council leaseholder, you
can now get specialist help and information from the
Bermondsey branch. It doesn’t matter whether you
bought your property directly from the council or from a
previous owner, they can offer free, confidential and
The nights are drawing in, and many people are
concerned about the rising cost of electricity bills.
That’s why we are offering tenants and leaseholders a
completely free draught proofing service, which could
save around £30 per year on your bills.
You can also get reflective radiator panels, which are
an easy way to save up to 10% off your energy bills,
and we are installing cavity wall insulation in 5000
tenants and leaseholders’ homes.
To find out more about the projects and our top
energy efficiency tips, visit
www.southwark.gov.uk/thebigswitchoff
impartial advice. If you’re having trouble budgeting for
service charges, want to know more about your rights
and responsibilities as a leaseholder, or need advice on a
wide range of issues, the CAB are here to help.
To find out more, visit www.southwarkadvice.org.uk,
call 020 7237 9532, or visit them at 8 Market Place,
Southwark Park Road, SE16 3UQ.
For radiator panels call Mears on
020 8293 6150 and quote SHNOCT2010.
For draught proofing call Kershaws on
01954 250 155 and quote ref SHNOCT2010.
News
11
dings
il
u
b
in
s
to
s
e
b
s
a
n
o
te
a
d
p
u
Safety
the majority are in good
ut
Many people have worries abo
d,
rbe
istu
asbestos, but left und
it usually does not pose a health
risk. However, care should be
taken to prevent the release of
fibres as they can cause serious
damage to your health. We
have recently conducted a
survey of our properties to build
up a more accurate picture of
buildings that may contain
asbestos. We have also produced
a fact sheet for residents,
describing what asbestos is,
why it was used, where it is
most likely to be found in
the home, and the facts on
asbestos and health.
,
It is available at housing offices
one stop shops and online at
www.southwark.gov.uk.
Some buildings in Southwark
were built using asbestos, but
Get ready
for the
switch!
TV is going digital, meaning
better picture quality and more
choice. From September,
we'll be upgrading
communal aerials, satellite
dishes and cabling in
council properties. To find
out more, speak to your
housing officer, visit
www.southwark.gov.uk/digital
or call 0800 952 4444.
Help us help you
Your housing officer will be calling on you to check we know
about issues that can help us help you. For example if you
are hard of hearing we will instruct our repairs staff to knock
louder and wait longer for you to answer the door. The
information that you provide will also help us plan services
for the future. Please help your housing officer complete the
information form when you see them.
condition and do not pose a
health risk. There is a potential
but small risk if it is damaged,
but you can minimise the risk by
keeping an eye on the condition
of anything you think may
contain asbestos to make sure
it does not become damaged.
If you have any concerns please
speak to your housing officer.
How are
we doing?
If you want to know how we
performed as a landlord last
year and our plans are for the
coming year,
you will be
able to take
a look at our
annual report.
We have
already asked
residents
groups what
they want to
see in the
report, so we hope that you
find it useful. You will be able
to download it from
www.southwark.gov.uk
from 1 October, and we’ll be
telling you more about it in
future editions of Southwark
Housing News. You can also
request a copy by writing to:
Annual report request
Corporate strategy
PO Box 64529
London
SE1P 5LX
12
Housing
What do you think of our
housing service?
Do you think it’s good, bad, or a bit of
both? Would you like to help make
services better? The performance review
group works with residents to look at
housing services, and plan ways to
improve the services we provide. We’d
like to hear from residents in any part of
the borough, but we particularly want
to hear from residents who live in
Borough and Bankside, Nunhead and
Peckham Rye, Rotherhithe, and Peckham.
You don’t need any previous experience,
as training is provided. The group meets
four times a year, and meetings are held
outside of office hours. The group
review the council’s performance and
their feedback helps us develop our
services and plan improvements, and
makes sure we’re meeting our targets.
If you’d like to find out more or join
the group, please call Sinead Dunphy
on 020 7525 0718.
Investment update
Work is nearly complete on two of the Elephant and
Castle affordable housing schemes, which are part of
the council’s regeneration strategy, in partnership with
London and Quadrant Housing Association.
St. Georges Road
The 15 two bedroom homes are
designed by Sarah Wigglesworth
Architects, with a stylish timber and
glazed brick
front, a new internal garden and a
playground for residents and
tenants of the nearby Gaywood
Estate. The homes are all be for
social rented tenants, and will be
offered to tenants who have been
living on the Heygate estate in the
first instance.
New Kent Road
St. Georges Road
This development, designed by
S333 architects, will offer 52 homes,
including ten three bed family
homes, built around a private
courtyard. The ground floor faces
on to New Kent Road there will be
three new commercial units created
as well. This development is due for
completion December 2010.
Kenyon House gets
a fresh look
Residents of Kenyon House in
Camberwell have recently
benefited from improvement
works to their building. Windows
were replaced with double glazed
UPVC, brickwork, concrete and
roofing has been renewed, and
the communal areas have had a
lick of paint. Internal decent
homes work meant kitchens
and boilers were replaced and
wiring and central heating
upgraded. Look out for further
updates on improvement works
in future issues.
Recycling
13
We’re all trying to do our bit to be greener, and recycling our rubbish rather
than adding to landfill. But where does your recycling go?
The two recycling schemes in Southwark are mixed recycling, where everything is collected together,
using clear bags or communal recycling bins, and separated recycling where residents sort their
recycling into blue boxes and bags. Separated recycling is sorted when it’s collected and taken straight
to the reprocessors to be made into something new, but mixed recycling is taken to a materials
recovery facility (MRF) to be separated, and that’s where it gets interesting.
1 First a vibrating
2 Then materials
3 Plastic bottles, trays
4 Aluminium cans
5 Finally, it’s just
machine separates
out the paper and
card, which will be
turned into pulp
before being
processed into new
reams of paper
ready to be sold
and reused.
pass under huge
magnets which
separate out the
steel cans and tins.
They’ll be melted
down before
becoming anything
from engine parts
to an aeroplane.
and tubs are detected
using high-tech
scanners which pluck
out plastic items.
Plastic is shredded
and used to make
new items such as
fleeces, DVD cases
and garden furniture.
are separated using
an eddy current
separator. Aluminium
is melted down to
become a number
of things such as
energy efficient
engine components
or more cans.
the glass jars and
bottles left. They
are melted down
and turned into
new bottles and
jars or sand
which can be
used on road
surfaces.
We then send the materials to reprocessing
facilities, the majority of which are in the UK.
Wherever possible we send materials for recycling
in London, which helps minimise carbon emissions.
This means valuable resources are reused,
helping us to save both raw materials and
the environment.
Working in partnership with our waste and
recycling contractors, Veolia environmental
services, we are building a new integrated waste
management facility for Southwark on the former
gasworks site at Old Kent Road, where we’ll be
able to separate all Southwark’s recycling locally
for the first time. The facility is expected to open
in early 2012 and residents will be able to tour the
site and see recycling in action for themselves.
For further information see
www.southwark.gov.uk/recycling
14
Your services, your choice
Which services do you think are the most important? What is the best way
to tell us how to improve our services, and what level of service you feel we
should provide? Let us know and you could win a prize!
The Tenant Services Authority has asked all landlords to agree with our residents how we will deliver services to
meet their new standards. These standards set out the level of services you can expect from us, but also how
services will be provided and tailored locally and which standards we need to develop, also known as ‘local offers’.
We want to hear your views on three areas, so
here are some questions to get you thinking:
1. Tenant involvement and empowerment
• How should we involve you in our services?
• How should we respond when you make
a complaint?
• How do you want us to respond when you
contact us?
These are just our suggestions - it is up to you to tell us
what you want, within what is affordable. We will also
be consulting on local offers with tenants and residents
associations, area housing forums, tenant council and
home owner council.
Together, we will also decide how we set local offers –
this could be by estate, community council area, service
area, type of housing, or particular communities within
our housing such as young people. We’d love to hear
what your views are.
An example could be increasing the number of
residents involved in improving services.
2. Your home
Prize draw
• How would you like us to respond when
you report a repair?
• What should be the standards of your home?
An example could be the speed of response in
carrying out repairs.
3. Neighbourhood and community
For instance, the satisfaction with action taken against
those causing antisocial behaviour.
• How do you want us to manage your community?
• How do you want us to deal with your reports of
antisocial behaviour?
An example could be the satisfaction with how we
tackle antisocial behaviour.
We know that sometimes it’s difficult to find the time to
get involved, but it’s your service and we would like you
to tell us what’s most important to you. Tell us how we
should consult with you on local offers. Would texting
be the best way, or open days on estates? Vouchers of
£30, £20 and £10 will go to the three best suggestions.
To enter please cut out the section below and return it
to: the resident involvement team, environment and
housing department, Southwark Council, PO Box
64529, London SE1P 5LX, telephone 020 7525 3326
or email [email protected].
If you want to find out more about opportunities for
getting involved, please contact us in the same way.
My suggestion for the best way to consult tenants and residents on local offers is:
My suggestions on what the local offer/s should be are:
Name:
Telephone number:
Address:
15
If you require information in your language, or in
other formats such as audio or large print, please
call 020 7525 5000.
Free personal safety
workshops
Would you like to learn more about personal safety?
Come along to our free workshops for residents and you
can learn some simple tips and techniques to feel safer
and more confident. To book, call Donna Mallon or
Deborah Battiste on 020 7525 1220 or 020 7525 1215.
Date
Time
Group
Venue
28 September 9.30am
Women
to 1.30pm 15-54
Inspire, Liverpool Grove,
SE17 2HJ
2 October
10am
to 2pm
Women
15-54
Inspire, Liverpool Grove,
SE17 2HJ
5 October
10am
to 2pm
Mixed
55+
Inspire, Liverpool Grove,
SE17 2HJ
25 October
10am
to 2pm
Girls
13-17
Peckham Pulse
10 Melon Rd, SE15 5QN
25 October
2.30pm
Boys
to 6.30pm 13-17
Peckham Pulse
10 Melon Rd, SE15 5QN
28 October
10am
to 2pm
Young people Peckham Pulse
mixed
10 Melon Rd, SE15 5QN
6 November
10am
to 2pm
Women
15-54
Inspire, Liverpool Grove,
SE17 2HJ
Make your mark
Don’t lose your right to vote!
Registration forms are delivered to every
residential property in Southwark from August
to November every year. Please complete and
return the form immediately.
From October to November, we will visit all
households that have not returned their form.
Help cut costs by responding straightaway.
For more information or to request a form
Call
020 7525 7373
Email [email protected]
Visit www.southwark.gov.uk/vote
www.southwark.gov.uk/vote
16
And finally...
Word search
Pick which of the following
subjects you’d most like to read
about in a future issue of
Southwark Housing News
Search for the words below
and you could WIN £50 worth of
shopping vouchers.
D
C
U
F
N
V
H
E
Q
I
C
A
G
E
O
E
N
R
T
R
A
M
S
G
U
U
F
X
R
D
O
U
D
G
R
N
A
E
T
Z
H
M
I
Y
C
T
R
P
A
R
V
I
S
N
L
L
WORDS:
CUTS
FEEDBACK
CONTRACTOR
H
T
S
S
O
O
M
A
S
M
B
S
S
G
U
I
E
L
T
E
S
K
E
I
G
C
R
E
A
N
R
L
C
C
E
Z
I
S
N
W
O
D
L
U
F
I
A
T
R
D
C
B
W
K
T
E
V
X
L
F
R
V
U
E
W
P
C
V
F
F
I
M
A
D
T
K
G
B
I
A
L
W
S
A
O
O
D
N
N
H
S
D
B
U
S
E
M
T
DOWNSIZE
SMART
ALFRESO
HOMECOMING
S
L
S
A
O
I
E
D
A
V
R
E
H
E
N
L
E
L
C
P
E
T
Y
A
H
V
G
F
I
F
H
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C
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M
I
N
G
A
B
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F
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J
N
U
U
E
T
The lucky winne
r last issue was
Helen Grater, 35
A
R
C
T
I
N
E
D
R
A
G
F
X
E
GARDEN
SAVE
LANDFILL
HELP
How to make a difference to your area
How to apply for a school place in Southwark
How to make the most of your money
Name:
Tel no:
Address:
Age:
Comments:
Send back your completed word search by 30 September to: Southwark
Council, The Editor, Southwark Housing News, Communications Team PO
BOX 64529, London SE1P 5LX. Winners will be announced in the next edition.
The information you provide will be used fairly and lawfully and Southwark Council will not
knowingly do anything which may lead to a breach of the Data Protection Act 1998.
Useful housing contacts
Rent
Pay by direct debit: 020 7525 2600
Pay by debit/credit card: 0845 6000 611 (24hrs)
Pay online:
www.southwark.gov.uk/onlinepayments
To pay in person: Peckham cash office:
19-23 Bournemouth Road, SE15;
Walworth cash office: 177-179 Walworth Road SE17;
Opening hours: Mon to Fri 8.30am to 4.45pm,
Sat 8.30am to 2.45pm
To pay by post: The London Borough of Southwark
cashiers, 19 Spa Road, PO Box 11767, London SE16 3QN
Repairs
Tel: 0800 952 4444 (24hrs)
Utilities (emergencies):
Electricity: 0800 096 9000;
Gas: 0800 111 999;
Water: 0845 200 800
Publication date March 2010. This magazine is printed on recycled paper.
Leaseholders/freeholders
Home ownership unit - Mon to Fri, 9am to 5pm
Tel: 020 7525 1400
Email: [email protected]
Housing services for council tenants
Tel: 020 7525 2600
Monday to Friday 8am to 6pm
Southwark antisocial behaviour unit
Tel: 020 7525 5777 (24 hours)
Email: [email protected]
Web: www.safersouthwark.gov.uk
Southwark Homesearch
Bidding hotline: 0845 270 0655
Bidding text line: 07781 486 526
Advice line: 020 7525 4140
Web: www.southwarkhomesearch.org.uk