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WELCOME
Citi ® Dividend World Elite tm MasterCard ®
C a s h B a c k . Sec u r i t y . C o n v e n i e n ce .
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SMART
A card built to put your money to work.
Welcome to your Citi® Dividend World EliteTM MasterCard®.
Here’s how it works:
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Earn at least 2% cash back on popular, rotating categories each
quarter – from department stores, jewelry and apparel to restaurants,
hotels and more. To enroll each quarter, simply sign on to your
account online or call 1-800-231-0891.
Earn a full 1% cash back on eligible purchases and cash advances
taken at the standard cash advance rate.
$5 cash back on individual balance transfer transactions of $1,500
or more.
Average 5% additional cash back at over 400 leading retailers
through the Citi Bonus Cash Center®.
As soon as you’ve earned 50 Dividend Dollars or more,* call us at
1-866-676-4672 or visit citicards.com to request your check.
*You may earn up to $300 per calendar year payable in checks of $50 upon request. Cash back earned through the Citi Bonus Cash Center is not subject to
the annual maximum accumulation.
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Savvy
Shop smarter and be rewarded more.
Shop over 400 leading retailers
The Citi Bonus Cash Center® is a network of over 400 leading
retailers. When you shop at participating retailers or merchants,
you automatically earn an average of 5% extra cash back. To
earn extra cash back online, simply log on to the Citi Bonus
Cash Center and browse your favorite retailers and start
shopping immediately.
Earn additional cash back that’s unlimited
As a Citi® Dividend World Elite™ MasterCard® cardmember,
you enjoy access to the Citi Bonus Cash Center, where you’ll
earn an average of 5% extra cash back. The best part is, there
is no limit to the amount of extra cash back you earn while
shopping through the Citi Bonus Cash Center. This means the
more you shop, the more cash back you earn.
Additional Cards
Sign on to Account Online to request additional cards for family
and household members. There is no extra charge to request an
additional card, and with each card comes more ways to earn cash
back faster, so you may request your check faster.
Earn cash back faster in more ways
Recurring Bill Payments
Earn at least 2% cash back in popular, rotating categories
each quarter – from department stores, jewelry and apparel
to restaurants, hotels and more. To enroll each quarter, simply
sign on to Account Online or call 1-800-231-0891.
Use your card to pay utility bills, magazine subscriptions and other bills
that come regularly. By authorizing merchants to accept recurring bill
payments using your eligible Citi Card, you’ll save time, avoid late
payments and watch your cash back add up faster. >> Learn More
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*You may earn up to $300 per calendar year payable in checks of $50 upon request. Cash back earned through the Citi Bonus Cash Center is not subject to
the annual maximum accumulation.
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Safe
A card that keeps you prepared for the unexpected.
Price Protection*
If you buy something with your Citi® Dividend World Elite™
MasterCard® and see it advertised in print for less within 60 days,
you will receive a refund for the difference up to $250. (Excludes
certain purchases and any internet purchase.)
Retail Purchase Protection*
Protects most of the things you buy with your Citi Dividend World
Elite MasterCard against theft or accidental damage, up to $1,000,
for up to 90 days from the date of purchase.
Auto Rental Insurance*
The Lost Wallet® Service
You will receive automatic coverage for damage due to collision
or theft when you reserve and rent a car with your Citi Dividend
World Elite MasterCard and decline the car rental company’s
collision loss/damage waiver insurance.
We’ll replace a lost or stolen card, usually within 24 hours**. We can
also provide you with emergency cash, subject to your
available cash advance limit.
Extended Warranty*
24-Hour Fraud Protection
Extends the terms of the original manufacturers’ U.S. warranties
(of one year or less) for up to one additional year on most items
purchased with your card.
Our early warning service may alert you to unusual activity on your
account.
$0 Liability on Unauthorized Charges
There is $0 liability for unauthorized charges online or offline. You
are completely protected against the unauthorized use of your card.
Citi Identity Theft Solutions
This free service will help you get your life back as painlessly as
possible. You’ll get expert assistance on the steps to take, as well
as help with paperwork and phone calls.
Certain conditions, restrictions and exclusions apply. For complete program details, including coverage amounts, refer to your Summary of Additional Program
Information. **Emergency card replacement outside the continental U.S. may take a minimum of 48 hours. There may be a fee associated with 24 hour card
replacement. Emergency cash is limited to available cash advance limit.
*
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Advanced
A card so advanced, it can be customized.
Choose How You Pay
Annual Account Summary
No matter where in the world you happen to be, you can pick the
most convenient way to pay: online, by phone or by mail. For
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online payment options, enroll now at citicards.com.
Your personal financial planning and record keeping is easier with
an Annual Account Summary that organizes your spending by
month and category.
Virtual Account Numbers
Choose Your Own PIN
The secure way to shop online. Our free Virtual Account Number
service lets you shop online without using your real Citi® Card number.
Select a Personal Identification Number and use it for cash advances
at ATMs worldwide.
PayPass®
Just one tap on the PayPass reader at participating locations, and
you’re done —no more swiping. No signature is required for purchases
$50 and under at select merchants and of course you still get a receipt.
Plus, you get the same level of security that you’ve been accustomed
to: $0 liability on unauthorized purchases.
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Flexible
A card so flexible, you can manage your account just about anywhere.
Numerous online features let you manage your account,
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whenever, wherever. Enroll now at citicards.com.
Online Benefits
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View, print and save up to one year of PDF statements immediately
Request PDFs of past statements over one year old at no fee
View recent activity and balances
Add authorized users
Request a credit line increase
Transfer balances
Recurring bill payments
Receive special offers based on purchases you make
Online Bill Payment
You can schedule up to four online payments per statement
period to pay your Citi® Dividend World Elite™ MasterCard® bill.
Pay your bill with same-day posting† or schedule payments for a
day that works for you.
Paperless Statements
Don’t wait for your statement to arrive in the mail - go paperless.
We’ll let you know when your statement is available online, plus
you’ll have a searchable record of your transactions.
Citi Alerting Service
Set up custom alerts and we’ll let you know about upcoming
payments, your current balance and more all conveniently
through your email or text message.
† If paid by 5 p.m. ET on a weekday
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Ready
A card that gives you world-class benefits no matter where you are.
Personal Concierge Service
Enjoy complimentary 24/7 assistance with dinner reservations,
entertainment and travel recommendations, and other helpful
services around the world.
To speak to a Concierge representative, call 1-888-283-7199.
World Elite Complimentary Professional 24/7 Travel Advisor1
You’ll have access to a personal travel advisor from Virtuoso®, the
international network of the finest travel agencies and advisors.
However you get there and whatever you do, you get more — on
air travel, cruises, hotels and resorts, tours, car rentals and
chauffeured service, all orchestrated by your own advisor. It adds
up to big savings on better travel experiences.
Airport Lounge Access2
Makes your air travel less stressful by providing membership
access to over 600 Airport Lounges in over 100 countries with
Priority PassTM.
Companion Tickets1
When you travel on select flights to select destinations, buy one
ticket and receive another ticket with the same itinerary as your own.
Automatic Travel Accident Insurance2
When you use your Citi® Dividend World EliteTM MasterCard® to
purchase plane, train, ship or bus tickets, you are automatically
covered for Automatic Travel Accident Insurance at no additional
cost to you.
Trip Cancellation/Trip Interruption Coverage2
In the event you are prevented from taking or continuing a trip you
billed to your Citi card, you are eligible to receive up to $1,500 in
Trip Cancellation/Trip Interruption coverage.
Lost Luggage Coverage2
Provides up to $3,000 in lost luggage coverage for you and your
dependents when you charge your entire common carrier fare with
your Citi Dividend World Elite MasterCard.
1 To take advantage of all the World Elite travel benefits provided by Virtuoso, World Elite MasterCard cardholders must book through Virtuoso or a Virtuoso travel advisor and
must reserve and pay in full for reservations, including deposit and final payment, with a valid World Elite MasterCard. When you purchase a full-fare Business Class ticket, you’ll
receive a complimentary Business Class companion ticket. Available from select cities to international destinations on Air Pacific, Air Tahiti Nui (L.A. to Paris), Iberia, Icelandair,
Qantas and US Airways — with no blackout dates. When you purchase a full-fare First Class ticket on Air Tahiti Nui from L.A. to destinations in France, New Zealand or Tahiti,
receive a complimentary First Class companion ticket.
2 Certain conditions, restrictions and exclusions apply. For complete program details, including coverage amounts, refer to your Summary of Additional Program Information.
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Contact information for your convenience.
Account Online Enrollment
Enroll in Account Online at
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Secure Messaging
If you have a question about your account, please use
our Secure Message Center by signing on to your
account at citicards.com and choosing the “Contact Us”
option from the “Help & Contact us” dropdown menu.
Cash Back
TDD Service
Quarterly Bonus Offers Enrollment
(for speech or hearing impaired cardmembers)
1-800-325-2865
1-800-231-0891 or sign on to Account Online
Citi Bonus Cash Center website
Bonuscashcenter.citicards.com
Cash Back Redemption
1-866-676-4672
Banking
Citibanking
(access to Citi’s other financial services)
1-800-321-CITI
Citi ATM Locator Service
Customer Service
1-800-CITI-ATM
Citi Customer Service
Concierge Service
1-800-950-5114
1-888-283-7199
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