GO Rentals New Zealand

Transcription

guide
The complete trade guide to kiwi car hire
How are you going?
Valid to 30 April 2016 - revised June 2015
+64 9 974 1598 | gorentals.co.nz
together
A large and diverse fleet, five branches and over 90 staff
members were not things that appeared overnight.
Since GO Rentals’ inception as a family business in 1997 we
have experienced sound growth and built an enviable reputation
in New Zealand. Fundamentally the business has grown thanks
to the passion and commitment of our people, who strive
to understand and meet our customers’ needs by providing
the best vehicles with a focus on quality, safety, value and
availability from our growing locations around the country.
GO Rentals currently operates at all the major international
airports in New Zealand and has formed close relationships
with most hotels in branch locations. The real satisfaction
comes from seeing the excellent service and flexibility that
delights our partners, who make us their first choice every time.
My vision is to continually look for ways to expand on all of
the great things we do… together. We look forward to
working with you.
John Osborne, Director
GO Rentals
TRADE GO GUIDE PG2
The
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difference
New Zealand owned and operated company
No one way fees, repositioning fees, airport access fees, after hours fees
or extra driver fees
Competitive rates and conditions including unlimited kilometres and taxes
Comprehensive insurance options
An All Inclusive option – nothing extra to pay on pick up or drop off
GPS navigation system, child seats, snow chains and roof racks all available free
in the All Inclusive rate option
24 hour roadside assistance
No credit card fees
Outstanding customer service – high satisfaction ratings on review sites
Qualmark endorsed by meeting stringent quality status and environmental criteria
Airport/city hotel collections available (subject to application)
No inconvenient change of vehicle in Wellington and Picton for two island hires.
GO Rentals can quote and book a ferry crossing on behalf of your client so they
just drive on and drive off
Free Ferry for the vehicle on all Northbound hires from Christchurch or
Queenstown to Auckland
Airport shuttle operates on request
Maps and guides along with knowledgeable and helpful staff
After hours services available from all locations, so vehicle pick up and drop off
is available 24 hours
New Zealand and European based trade support for responsive decision making
Where to
GO branches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Meet the GO fleet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
GO accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GO rates and fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
GO insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
GO services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
GO reservations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
GO terms and conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
GO general information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Meet the GO team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
TRADE GO GUIDE PG3
branches
locations
Getting to the GO Branch
All branches are open 7 days a week.
Vehicles must be picked up and/or dropped off
at a GO Rentals branch location and transfers
are available as follows:
Airport Transfers
Pick Up: Airport shuttle transfers are available
from the International or Domestic Terminal to
the GO Rentals Airport branch. These are to be
requested on arrival by using the appropriate
branch freephone number indicated in the map
below.
Drop Off: Transfers are provided to the Airport
on drop off from all Airport branches.
Please note there are no transfers available on
Pick Up or Drop Off between the Airport and
City branch in Auckland.
Airport and City Hotels
Pick Up: Free transfers are available between
08.30 and 14.30 and must be pre-arranged with
GO Rentals at least 14 days prior to pick up.
Free hotel deliveries are available at selected
properties located in Auckland city only.
Drop Off: No transfers are available to airport
or city hotels on drop off. Taxis can be arranged
at the hirer’s expense or we can arrange to
leave your vehicle at the hotel and collect it the
next day free of charge.
Auckland City (Penrose)
Auckland Airport
Wellington Airport
Christchurch Airport
Queenstown Airport
08:00 – 17:00
06:00 – 22:00
07:00 – 19:00
07:00 – 17:30
08:00 – 17:00
All branches are closed on Christmas Day
(25 December).
AUCKLAND
0508 246 684
AUCKLAND AIRPORT
0508 246 884
WELLINGTON
0508 246 584
Our locations
CHRISTCHURCH
0508 246 784
QUEENSTOWN
0508 246 984
TRADE GO GUIDE PG4
Auckland Airport
Auckland City
Wellington Airport
Bays 2 – 10, Cargo Central,
George Bolt Memorial Drive,
Auckland Airport, New Zealand
688 Great South Road, Penrose,
Auckland, New Zealand
500 Broadway, Strathmore,
Wellington, New Zealand
Phone 0508 246 684
Email [email protected]
Phone 0508 246 584
Phone 0508 246 884
Christchurch Airport
Queenstown Airport
16 Ivan Crescent, Christchurch
Airport, New Zealand
20 Lucas Place, Frankton,
Queenstown, New Zealand
Phone 0508 246 784
Phone 0508 246 984
TRADE GO GUIDE PG5
Meet the
zippy
fleet
A great little hatch with features galore and perfect for New Zealand city roads. It’s easy
to drive, light on gas, big on the latest technology, bulletproof reliability, easy to park, and
super stylish.
Toyota Yaris or Mazda2
Trans: Auto / Manual
Engine: 1300cc to 1500cc
Year: 2011 - 2014
Fuel economy rating:
ANCAP Safety Rating:
compact
1
Baby Seat Anchor Points
1
CD Player / AUX / USB / Bluetooth
Cruise Control
5
7 Airbags
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2
5
4 Airbags
2
2
CD Player (some have AUX)
Cruise Control
5
8 Airbags
2
3
CD Player (some have AUX)
Cruise Control
8
8 Airbags
2
4
Some of NZ’s most spectacular roads require a little more ‘guts’ as we say. Our Hyundai
iX35s have the power, traction and height so you can GO for it with confidence. Plus all the
driving comforts you need after a long day of adventure.
Hyundai ix35 Elite or Similar
Trans: Auto
Engine: 2400cc
Year: 2015
TRADE GO GUIDE PG6
5
7 Airbags
If you need to transport a few friends, family, colleagues or teammates, these vehicles give
you the seats to do it all. NZ has countless great things to see and do, so round up a bunch
of people, and GO get amongst it!
Toyota Previa or Similar
Trans: Auto
Engine: 2400cc
Year: 2010 - 2012
intermediate 4×4
Our Toyota Aurion’s are next level. There’s plenty of room for 5 passengers plus tonnes of
space in the boot for luggage. With sleek style to match its power, this car will glide over our
kiwi roads effortlessly.
Toyota Aurion or Similar
Trans: Auto
Engine: 3500cc
Year: 2012 - 2014
people mover
CD Player / AUX
One of NZ’s most loved vehicles, our Toyota Corolla sedans are hard to fault. They also have
more boot space than the hatch. For couples and small families on a Kiwi adventure, there’s
nothing better for touring around and filling with souvenirs.
Toyota Corolla Sedan
Trans: Auto
Engine: 1800cc
Year: 2012 - 2015
executive
(some have USB / Bluetooth / HD Radio)
Our top of the line 5 door hatchback has all the bells and whistles you’ll need for your next
holiday. With plenty of leg room and space in the boot, this hatch is the perfect road trip
companion.
Toyota Corolla Hatch
Trans: Auto / Manual
Engine: 1800cc
Year: 2013 - 2015
touring
Reversing Camera
Cruise Control
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6 Airbags
3
4
large 4x4
A bold and sturdy 4x4 which drives and handles just like your car at home. With 5 seats and
features galore, it’s a great choice for your next family holiday.
Hyundai Santa Fe Elite or Similar
Trans: Auto
Engine: 2200cc Turbo Diesel
Year: 2015
11 seater van
Front and Rear Seat Warmers
Cruise Control
5
7 Airbags
4
6
CD Player / AUX / USB
Towbar
2 Airbags
11
0
6
Gross Vehicle Weight 2800kg (max with people)
Perfect when you book an 11-seater for your soccer team and then your Mum rings up and
asks if she can come too! Features a higher roof, an efficient 3.0 litre diesel engine and more
luggage space. Add a GO Trailer for extra luggage capacity.
Toyota Hiace
Trans: Auto
Engine: 3000cc Diesel
Year: 2011 - 2015
trailer
This vehicle will just about fit a whole footy team! Get everyone to your destination and make
it a memorable journey for your crew. Comfy seating and up to date sound system will help!
Toyota Hiace
Trans: Auto
Engine: 2700cc
Year: 2013 - 2014
12 seater minibus
Towbar
2 Airbags
12
0
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Gross Vehicle Weight 3250kg (max with people)
Got luggage coming out of your ears? Keep your van clutter free by renting a GO trailer, complete
with chains and locks. The GO trailer can be used with the 11 Seater Van and 12 Seater Van.
Trailer
Dimensions: 1800mm long x 1200mm wide x 1000mm high
Load capacity: 490kg
Cubic capacity: 2.2 cubic metres
Tare: 300kg
GVM: 750kg
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TRADE
TRADEGO
GOGUIDE
GUIDEPG7
PG7
accessories
child safe
Taking the little ones for a ride? Wrap your precious cargo up safe and secure in one of our clean
and modern baby capsules, child seats, or booster seats. Remember, New Zealand law requires
children up until they reach the age of 8 years to use a car seat.
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racks
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hild seat, baby capsule, booster seat NZ$35 per hire (children up to the age of 8 years must
be restrained)
Included free of charge with GO All Inclusive rates
GO to the snow nice and secure with your valuable gear locked firmly in a set of our
roof racks. Roof racks are available for the following vehicles:
GO compact
GO touring
GO executive
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chains
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now chains NZ$35 per hire
Kiwis are pretty helpful when you need directions, but they’re not always around out on the
open road. Travel with confidence by renting one of our excellent multilingual GPS systems.
Languages available; Cestina, Dansk, Deutch, English (AUS), English (UK/NZ), English (US),
Espanol, Francais, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Portugues, Suomi,
Svenska, Turkie, Chinese (Mandarin, Cantonese).
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bicycles
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oof and ski racks NZ$35 per hire
Get up the ski fields nice and safe by grabbing a set of our easy to fit chains. Some of our
mountain roads can be a bit of a challenge!
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navigation
GO intermediate 4x4
GO large 4x4
GO people mover
G
PS navigation systems $8 per day
Whether you thrive on long days in the saddle, tough mountain
terrain or a fast road sprint, we’ve got the right bike just waiting to
roll. We’ve partnered with Natural High to provide you New Zealand’s
largest selection of bike rentals, including touring bikes, hybrids,
road bikes and mountain bikes, as well as cycling accessories and
children’s bikes. Secure these to your Hyundai ix35 vehicle and off
you GO! Please contact your account manager for pricing schedule.
Additional accessories must be booked at the time of reservation. They are non-commissionable and are payable direct to
GO Rentals upon vehicle collection. GO child safe, GO racks, GO chains and GO navigation are all included, free of charge,
with the GO All Inclusive rate option.
TRADE GO GUIDE PG8
rates and fees
GO Rentals offers trade partners a simple rate structure comprising of Standard rates plus the option of an
All Inclusive supplement at an additional NZ$24 nett per day.
Rates are published annually with a validity from 01 April to 30 April the following year. Current rates are valid to
30 April 2016 and can be obtained by emailing your Account Manager, Ryan Smith - [email protected]
or Toni Kosterman – [email protected].
GO Standard rates include:
GO All Inclusive rates include:
GO Basic insurance cover (bond/excess applies)
All the GO Standard rate inclusions PLUS:
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Airport access fees
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Extra driver fees
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One way fees
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Unlimited kilometres
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24hr Automobile Association
roadside assistance
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Airport or city hotel transfers
upon pick up
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15% GST
(goods and services tax)
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Road User Charges
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Credit card fees
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Maps and travel guides
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Airport transfers upon
pick up and drop off
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After hours pick up or drop
off fees
Demurrage costs
ree ferry for the vehicle on
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all Northbound hires from
Christchurch or Queenstown to
Auckland. For full details refer to
page 12 of the GO Guide, or your
current rate document
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GO Peace of Mind option insurance cover
with no bond or excess for driver’s 25+
years. Normal insurance excesses and
conditions apply to drivers aged 21-24
years
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Tyre and windscreen cover
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Child seats (if required)
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Snow chains (if required)
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Roof racks (selected vehicles only,
must be requested)
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GPS navigation system
Calculating the Rates
Extra Drivers
Rates are calculated on a 24 hour period. However,
on the day of drop off, an allowance of up to 4 hours
is permitted before an additional day is charged. The
following example illustrates the applicable charges.
All drivers are free of charge. GO Rentals must view the
licenses upon pick up.
Example: A vehicle is picked up on 1 September and
dropped off on 8 September.
Minimum hire periods apply between branches as
follows:
PICK UP TIME
DROP OFF TIME
CHARGE APPLIED
12.00
12.00 or earlier
7 day hire
12.00
Up to 13.00
7.2 days hire
PICK UP
BRANCH
Auckland
Wellington
12.00
Up to 14.00
7.4 days hire
Auckland
3 days
5 days
7 days
7 days
12.00
Up to 15.00
7.6 days hire
Wellington
3 days
3 days
7 days
7 days
12.00
Up to 16.00
7.8 days hire
12.00
After 16.00
8 days hire
Christchurch
3 days
3 days
3 days
5 days
Queenstown
3 days
3 days
5 days
3 days
Where a hire includes two different rate periods each
day of the hire will be charged for at the rate applicable
for that day.
What is not included in the Rates
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Rental Duration
uel – all vehicles are supplied with a full tank of fuel at
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the commencement of the hire and must be returned
with a full tank at the end of the hire.
DROP OFF BRANCH
Christchurch Queenstown
For all pick ups between 20 December and 10 January
annually the minimum rental period is 7 days, or 10 days
if the hire is one way from the North Island to the South
Island.
TRADE GO GUIDE PG9
insurance
GO Rentals recommends the All Inclusive rate option as this provides GO Peace of Mind full insurance cover with No
Bond and a Nil Excess for a completely worry free holiday for the hirer.
However, if the Standard rate option is selected the GO Basic insurance is included free and an excess applies. GO
Rentals offers the hirer the option to purchase a Collision Damage Waiver (CDW) to reduce or waive this excess upon
pick up, as detailed in the chart below.
Drivers Aged 25+
Vehicle Categories:
GO zippy
GO compact
GO touring
GO executive
GO people mover
GO intermediate 4x4
Cost per
day nett
Standard
excess
Cost per
day nett
Standard
excess
GO BASIC
Included
$2500
Included
$3500
GO ASSURED
$15
$350
$15
$1000
GO PEACE
OF MIND
$20
$0
$20
$350
Drivers Aged 25+
Larger Vehicle Categories:
GO large 4x4
GO 11 seater
GO 12 seater
GO Trailer
Drivers Aged 21-24
Drivers Aged 21-24
Cost per
day nett
Standard
excess
Cost per
day nett
Standard
excess
GO BASIC
Included
$3,500
Included
$4,500
GO ASSURED
$20
$500
$20
$1,500
GO PEACE
OF MIND
$30
$0
$30
$500
Insurance for the GO Trailer is covered under the same Insurance as the
GO 11 seater or GO 12 seater when hired together
A few things to note:
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ith our GO BASIC Insurance option, the credit card will
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be authorised for the amount of the excess at the time
of rental pick up.
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he vehicle may be driven during the period of hire, only
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by the names of the Authorised Drivers or the Hirer on
the rental agreement and only if they are over 21 years
of age at the time of this agreement and hold a current
and valid full driver's license appropriate for the vehicle,
which must be presented to GO at time of pick up.
TRADE GO GUIDE PG10
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If the licence is not in English it must be accompanied
by an official translation or valid International Driver’s
Permit. All provisions or restrictions on the hirers
original licence from country of origin will apply. Please
note a restricted New Zealand license will be accepted
however the Authorised Driver agrees to be bound by
those restrictions and is aware insurance can be voided
if restrictions are not adhered to.
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During the hire period the excess relating to the hirer’s
Collision Damage Waiver (CDW) applies to the first
event or damage. Once the CDW excess has been
used for the first event the insurance excess reverts to
the GO Basic insurance conditions for the remainder
of the hire period and the additional benefits of the
CDW no long apply. The hirer may apply to GO Rentals
for additional CDW cover for the remainder of the hire
unless the first event was a single vehicle accident.
Inclusions and Exclusions
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The hirer and any driver authorised to drive
the vehicle are indemnified to the extent of
NZ$10,000,000 in respect of any liability he or she
might have for damage to any property (including
injury to any animal) belonging to any person and
arising out of the use of the vehicle.
ars can only be driven on sealed/bitumen or wellC
maintained roads. No vehicle is to be driven on
the following roads: Skippers Canyon Road near
Queenstown, Ball Hutt Road near Mt Cook, 90 Mile
Beach in Northland, all roads north of Colville on the
Coromandel Peninsula, any other unformed road
including beaches or any road that has been closed by
the traffic police or other local authority.
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e hirer is liable for costs to replace keys which have
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been lost or the retrieval of keys which have been
locked inside a vehicle.
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yres and windscreens are not covered unless the
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GO PEACE OF MIND Collision Damage Waiver is
purchased or if the original booking was made using
GO All Inclusive rates.
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In the event of a single vehicle accident, the hirer
is liable for any salvage and recovery costs of the
vehicle.
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e hirer’s personal belongings are not covered.
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Personal travel insurance is recommended to cover
for loss or damage to personal property.
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ehicles are covered by insurance while transiting on
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a ferry.
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e hirer is liable for any costs associated with the
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incorrect filling of fluid or fuel tanks.
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bond is only taken when the hirer elects to take the
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GO BASIC insurance option. The applicable bond that
will be authorised to the hirers credit card on pick up
is the equivalent to the insurance excess.
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e bond is fully refundable provided the vehicle is
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returned on time to the correct location clean and
tidy, undamaged and with a full fuel tank.
In the event of an accident, or new damage, the hirer
must notify GO Rentals of the full circumstances
as soon as practical, but within a maximum of 12
hours from the time the hirer has knowledge of
the damage. Failure to do so may result in voided
insurance.
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e hirers insurance excess is applicable regardless
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of who is at fault, and must be paid at the time the
accident is reported. The insurance excess will be
refunded only if GO Rentals is successful in recovering
the full cost of the damages from the third party.
Please note that third party claims can take some
time to resolve.
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If the rental agreement terms and conditions are
breached the hirers insurance may be void.
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nder body and roof damage to a vehicle is not
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covered by either insurance option. Should such
damage occur the hirer will be notified via email
summarising the damage and repair costs and their
credit card charged accordingly.
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e hirer must ensure snow chains are fitted correctly
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and that ski racks are used carefully. Misuse or
damage of these accessories are not covered by
insurance.
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O Rentals reserves the right to charge a NZ$2000
G
fee in addition to any other costs if the vehicle,
including its accessories and spare parts, is damaged
as a result of submersion in water, including crossing
creeks, rivers, flooded fords, salt water or on beaches.
TRADE GO GUIDE PG11
services
Ferry Nett Rates
On behalf of Interislander
Valid 1 April 2015 to 31 March 2016
FREE Ferry offer for South to North hires
Commencing immediately for all new bookings,
GO Rentals will provide a FREE ferry crossing for
the vehicle only, on all South to North hires.
Conditions are:
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Pick up must be in Christchurch or Queenstown with a
drop off in Auckland. The offer is not available for drop
offs in Wellington.
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The offer applies all year and is available in conjunction
with all vehicle categories.
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To qualify, the ferry booking must be transacted
through GO Rentals - however, it does not need to be
confirmed at the same time as the vehicle reservation.
Please send an email to [email protected] to
check availability and book.
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The free crossing is for the vehicle only and passengers
will be invoiced as follows:
Adult - nett NZ$75
Senior (60 years and over) - nett NZ$65
Child (2 to 17 years inclusive) - nett NZ$35
Infant under 2 years - free
TRADE GO GUIDE PG12
•
All ferry bookings are subject to availability and may
be changed by the hirer up to 2 hours prior to sailing
without penalty.
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Booking requests must include how many adults and
children travelling, and the first and last names of each
passenger, plus the date and preferred crossing time.
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GO Rentals will issue a voucher for all bookings made,
and this must be presented at the ferry terminal checkin, a minimum of 1 hour prior to sailing.
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Please refer to table on page 13 for ferry crossing
schedule.
If the pickup and drop off locations do not meet
the conditions above, please refer to the table on
page 13 for pricing.
GO Rentals require all clients travelling between the North
and South Islands to take their rental vehicle on the ferry
with them. This drive on/drive off service is a convenient
time saving option avoiding the need to terminate the
hire on one side and pick up a new vehicle on the other.
GO Rentals offers trade partners a booking service at nett
rates which provides the opportunity for the ferry to be
packaged with the vehicle hire.
All GO Rentals vehicles are subject to normal insurance
provisions while on the ferry.
Please note at least one adult passenger (the driver) must
be booked with the vehicle.
Ferry Crossing Times
Wellington to Picton
Peak
$220
$235
Extra Adults (18 years and over)
per person
$60
$62
Child (2 years - 17 years inclusive)
per person
$33
$33
Premium Plus Lounge Upgrade
(Kaitake and Aratere)
$35
$40
Trailer
$160
$175
Cove Lounge Upgrade
(Arahura only)
$27
$27
Kaitaki Cabin
$40
$40
Pushbike/Canoe/Kayak/
Windsurfer
$10
$10
$5.60
$5.60
$10
$10
$5
$5
WiFi Access
Full Cooked Breakfast
Meal Vouchers
Terms of Service
•
ates are nett in New Zealand Dollars and include local
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tax (GST) @ 15%.
•
Peak fares apply 1 December 2015 to 31 March 2016
inclusive.
•
Prices are subject to change without notice, should
Interislander adjust their rates for any reason.
•
The Cove and Premium Plus Lounges are available for
passengers 18 years of age and over only.
•
Infants (under 2 years) travel free of charge.
•
Timetables are subject to change.
Ship
8:15am
11:25am
Kaitaki
10:25am*
1:35pm
Arahura
2:30pm
5:40pm
Aratere
18:00**
9:10pm
Arahura
Picton to Wellington
GO Nett Rates
Any GO Rentals Car/Van
plus one adult
Arrive PIC
*19 December - 31 March only
**18:25 departure between 19 December - 31 March
The following rates are NETT and payable together with
the GO Rental Car.
Off Peak
Depart WLG
Depart PIC
Arrive WLG
Ship
6:25am*
9:25am
Arahura
10:30am
1:40pm
Aratere
1:10pm
4:20pm
Kaitaki
2:25pm
5:35pm
Arahura
6:30pm**
9:40pm
Aratere
*Monday excluded
**19 December - 31 March only
Please note these times are a guideline only –
GO Rentals will advise you if there are any changes
when you make your booking request.
Booking Information
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All ferry tickets booked through GO Rentals are subject
to availability, however, are fully changeable up to two
hours prior to sailing with no penalty involved.
•
Although a voucher is not required to be shown on
embarkment of the ferry, GO Rentals does issue a
voucher for clients' peace of mind.
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Passengers are required to be present at the
Interislander terminal one hour prior to embarkment.
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When requesting a ferry booking, please advise how
many adults and children will be travelling, and the first
and last names of each passenger. Please also advise
which crossing date and time is preferred.
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To request a booking or make any changes, please email
[email protected].
Visit www.interislander.co.nz for current information on
the ferry services between the North and South Islands of
New Zealand.
TRADE GO GUIDE PG13
reservations
Reservations
Telephone
The GO Rentals reservations hours are 7am – 9pm week
days, 8am – 7pm weekends. Times are New Zealand time.
For trade partners based in New Zealand, Australia, USA
and the UK the following free call numbers available 24/7
for bookings and general enquiries:
Reservations are accepted through a number of different
booking channels and GO Rentals recommends the online
Agent Portal at agent.gorentals.co.nz where you are able
to:
eceive live vehicle availability based on your chosen
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search parameters
• View nett rates in NZ$ along with applicable insurance
options and fees
• Request ferry booking option
• Place bookings and receive immediate confirmation
along with the accompanying invoice
• View and modify existing bookings
• Generate reports on reservation history and account
balance
•
Additional Functions within the Agent Portal include:
Image library where vehicle images, logos and marketing
collateral may be downloaded
• Complete information on GO Rentals branch locations,
including maps and full contact details
• Fuel consumption indicators for each vehicle category
• Full GO Rentals Terms and Conditions and Hirer Rental
Agreement
• Free 24 hour roadside assistance information and
contact details
• Fully comprehensive insurance, excess and CDW
information
• FAQ’s
• Overview of New Zealand road rules
• Explore New Zealand travel information that includes
over 50 recommended travel itineraries listed by region
•
GO will hold trade reservations for 72 hours before
cancellation fees become applicable.
Please contact your Business Development Manager
or email [email protected] for access to the
GO Rentals Agents Portal.
Email
Reservations by email may be sent directly to agents@
gorentals.co.nz. Please provide full booking information
including hirer’s full name, preferred vehicle category, pick
up and drop off location, date and time, as well as flight
details (if known). We guarantee a reply within 24 hours.
TRADE GO GUIDE PG14
ew Zealand 0800 467 368 or +64 9 974 1598
N
From Australia 1800 071 857
• From USA 1800 584 1330
• From UK 0800 028 7840
•
•
XML Link
An XML data link function is available to allow your
booking system to access the GO Rentals platform,
providing a quick and efficient booking procedure.
Contact your Business Development Manager for more
information.
Inbound Tour Operators
GO Rentals has agreements with many of New Zealand’s
Inbound Tour Operators. Please contact your preferred
Inbounder to request their GO Rentals rate schedule, or
contact your Account Manager for additional information.
After Hours Pick Ups
After hours pick up or drop off at airport locations is
available and there is no additional cost for this service.
GO Rentals must receive the hirers full contact details,
drivers license details and credit card information, ideally
by online check in, prior to confirming the after hours
procedure. Please contact GO Rentals reservations for full
information.
Flight Details
To ensure a speedy pick up procedure please advise your
client’s full arrival flight details. Our airport branches
monitor all flight arrivals and will be aware of any delays
to your client's flight.
terms and conditions
General
This document contains a summary of GO Rentals conditions
valid to 30 April 2016. If you require further information
please ask for our full terms and conditions. All rates and
conditions are subject to change as required and without
prior notification.
Unlimited Kilometres
Rates include unlimited kilometres for all vehicle types
Cancellation Policy
The cancellation fees that apply to reservations are as
follows:
If cancelled 14 days prior to pick-up, no fee
• If cancelled from 13 to 4 days prior to pick-up, 20% of nett
rental
• If cancelled from 2 to 3 days prior to pick-up, 50% of nett rental
• If cancelled within 24 hours of pick up or a no-show, 100%
of nett rental
• If vehicle is returned early, there will be no refund available
•
Payment Terms/Bank Details
A separate invoice will be sent out together with a
confirmation of all bookings. Payment is required in
accordance with the contract agreed with GO Rentals.
Bank Account details are:
Bank:
Account No:
Account Name:
SWIFT Code:
Bank of New Zealand
02-0108-0021129-00
GO Rentals
BKNZNZ22
GO Rentals Accounts Department: [email protected]
On Road Assistance
24 Hour roadside assistance is provided to all Hirers in all
locations for any breakdown. Hirers are provided with an
emergency freephone number to contact and a specialist will
meet the hirer at the vehicles location.
Smoking and Animal Restrictions
Smoking in GO Rental vehicles is strictly prohibited and
offenders will be charged a minimum vehicle grooming fee of
NZ$200. Animals are also not permitted in any GO Rentals
vehicle. The same grooming fee of NZ$200 will apply if
the vehicle is returned in an excessively dirty condition that
requires extra cleaning or deodorizing.
Agent Non-Payment
In the case where pre-payment is required and this has not
been made, the agent agrees to their client being liable for
the full costs to GO Rentals.
Booking Amendments
Booking amendments prior to pick up are allowed free of
charge subject to availability.
• Changes to the drop off rental location after the rental has
commenced must be approved by GO Rentals. If approved a
minimum charge of NZ$500 may apply.
• Rental extensions whilst on hire must be approved by GO
Rentals and a minimum of 72 hours notice is required and
•
are subject to availability which may be difficult during peak
seasons. The extra cost must be paid to GO Rentals on
confirmation of the rental extension.
• Unauthorised extensions may incur a fee of NZ$500 in
addition to the current daily rental rate.
Change of Vehicle
In the unlikely event that the reserved vehicle is not available
GO Rentals reserve the right to substitute a comparably
higher standard of vehicle at no extra cost to the client. This
shall not constitute a breach of contract and does not entitle
the Hirer to any form of refund.
Toll Notices and Infringement Fees
In the event that GO Rentals receives an Unpaid Toll Notice
relating to the period the vehicle was on hire, GO Rentals
will pay the outstanding toll fees on behalf of the hirer and
an administration fee of NZ$25 will be charged per notice in
addition to the toll fees.
In the event that GO Rentals receives an infringement notice
of a speeding, parking or other traffic infringement relating to
the period the vehicle was on hire, GO Rentals will notify and
provide the hirer details of the infringement notice as soon
as is practical. GO Rentals will also provide the necessary
information to the relevant authority for such notices to be
directed to the hirer.
An administration fee of NZ$50 will be charged to the hirer
for transfer of liability of the notice to the hirer.
Fuel
All vehicles are provided with a full tank of fuel. A NZ$25
refuelling fee plus the cost of fuel will be charged if the
fuel tank is not full upon return. A NZ$3.00 variance
(approximately 10kms) is allowed.
Vehicle Category Downgrade/Upgrade
Should the hirer decide to take a lesser category vehicle
than booked within 14 days of pick up or during the rental,
no refund will be paid. In the case of an upgrade the rate
difference is payable.
Mechanical Repairs
The hirer shall not arrange or undertake any repairs without
prior authorisation from GO Rentals except to salvage the
vehicle to prevent further damage to the vehicle or to other
property. If the hirer has had to pay to salvage the vehicle,
the hirer must inform GO Rentals within a maximum 12
hour period or forfeit the right to seek reimbursement of the
salvage costs.
Responsibilities of the Hirer
The hirer is fully liable for any damage to the GO Rentals
vehicle and third party vehicle or property if the terms of the
rental contract are breached.
Vehicle Return
Should the hirer decide to voluntarily return the vehicle,
including car keys or accessories, prior to the expiry of the
hire term, the hirer will not be entitled to a refund.
TRADE GO GUIDE PG15
general information
Driving in New Zealand
Industry Discounts
Although New Zealand is a relatively small country and
all roads are well maintained, journeys may take longer
than expected as open roads often only have one lane
in each direction and can be hilly, narrow or winding. The
speed limit in New Zealand is 50km/h in built up areas and
100km/h on the open road and driving is done on the left
hand side of the road. In general it is recommended to
allow 1 hour to travel 60km-70km.
Trade Partners are invited to travel with GO Rentals on
their own personal holiday or familiarisation trip within
New Zealand. Industry rates are available and vary
depending on vehicle availability, time of the year and
direction of travel.
Fuel Costs
GO Rentals recommends PriceWatch as a source of the
most updated New Zealand fuel costs, listed by region
and updated every 24 hours. www.pricewatch.co.nz.
Goods and Services Tax (GST)
Please note GST is included in all rates and other costs
shown in this GO Guide.
Diesel Tax
This New Zealand Government charge is included in the
rate for all diesel powered vehicles in the GO Rentals fleet
and is not an additional charge.
Toll Roads
The 7.5km long Northern Gateway Toll Road, on State
Highway 1 (SH1) north of Auckland, offers a more direct
route north than the more scenic SH17 via Orewa. Toll
payments are the responsibility of the hirer and must
be made before travelling on the road. Payment may be
made electronically or by cash at one of the self service
kiosks located at each end of the road. Visit www.tollroad.
govt.nz for full information.
GO New Zealand Travel Guide App
The official GO New Zealand Travel Guide is available
to download for free on Android or iPhone and relays
audio and text information on New Zealand’s culture and
history. It also features hundreds of points of interest
around the country. The App can also be used offline and
is regularly updated with the latest pricing and opening
hours of sightseeing operations, restaurants and hotels.
TRADE GO GUIDE PG16
Applications are welcome but in the first instance we
recommend you contact Tourism New Zealand and
process a reservation through their excellent Explore New
Zealand Trade and Media Programme. This will enable
applicants to secure discounts from a wide range of
product and activities.
Please contact your Business Development Manager for
full details.
useful website links
www.newzealand.com/travel
All your clients require for planning
their New Zealand holiday including
a link to New Zealand’s i-Site Visitor
Centres.
www.drivingtests.co.nz/
roadcode/tourist/
www.gorentals.co.nz/
Explore-New-Zealand
The GO Explore New Zealand
micro-site offers comprehensive
information including history and
the best things to see and do in
each of New Zealand’s 20 regions.
In addition an extensive collection
of 30 North Island and 27 South
Island itinerary suggestions are
available to help travel agents and
hirers plan their holiday around the
country.
www.drivesafe.org.nz
www.aatravel.co.nz
www.interislander.co.nz
The Automobile Association of New
Zealand's website features a wealth
of travel including a list of 101
Things To Do, a time & distance
calculator and up to date traffic
& road conditions throughout the
country.
For current information on the ferry
services between the North and
South Islands of New Zealand.
www.youtube.com/
GORentalsNZCarRental
www.pricewatch.co.nz
The 66 essential Road Code rules
your clients need to know to stay
safe on New Zealand's roads.
The key things your clients need
to know when planning their New
Zealand self drive holiday, including
arrival and on the road tips.
www.tollroad.govt.nz
www.metservice.co.nz
www.farmersmarket.org.nz
www.babyonthemove.co.nz
Full information on the Northern
Gateway Toll Road heading north
from Auckland. Where it is, all about
the charges and how to pay.
The New Zealand Meteorological
Service provides updates on current
weather conditions.
There’s no better place to find some
of New Zealand’s natural fresh food
or to meet the diverse cultures and
nationalities of the “Kiwis” that
produce it.
Everything your clients may need to
hire when travelling with an infant
or young child in New Zealand.
Navigate to Playlists on the GO
Rentals YouTube channel to view
New Zealand Driving Tips videos
in English, German, French and
Chinese.
Current information on fuel costs in
New Zealand.
TRADE GO GUIDE PG17
Meet the
team
GO Rentals is committed to establishing
relationships with selected trade business
partners that will be both long lasting and
financially beneficial to all involved. Since
we started in the rental car business we’ve
worked hard to create a brand that is trusted
and sought after by hirers from around the
world.
the key elements of a quality fleet, excellent
service and total customer care will never be
compromised.
Building sales in conjunction with the trade
has been a great venture for GO Rentals,
however keeping up with the demand over
the last few years has presented interesting
challenges however with our fantastic team
anything is possible. In the last two years
the trade channel has tripled and we are
extremely happy of where we are to date.
We have a great mixture of trade businesses
from around the world and some of these
companies are some of the largest in their
respective markets and this has only been
possible because of the partnerships working
constructively together. Of course we will
continue to learn and make improvements but
Your support is always appreciated. Together
we will make a lasting mark on the rental car
industry in New Zealand and provide you with
a product you are proud to promote and sell.
TRADE GO GUIDE PG18
The GO promise is always to provide an
unforgettable experience for your clients,
our hirers. Meeting their expectations is a
fundamental aim of our dedicated team at all
levels. That’s what it’s all about at GO.
James Dalglish, General Manager
GO Rentals
P +64 9 974 1590
M +64 27 475 6706
E [email protected]
Craig Smith
Business Development
Dennis Mischewski
Business Development
Toni Kosterman
Key Account Manager
P +39 0541 753 272
M +39 3341 593 689
E [email protected]
P +64 7 571 1377
M +64 21 027 84555
E [email protected]
P +64 9 974 1598
E [email protected]
Ryan Smith
Key Account Manager
Daniel King
Reservations Manager
Emma Canute
Reservations
P +64 9 974 1588
M +64 27 449 4217
E [email protected]
P +64 9 974 1598
M +64 21 837 772
E [email protected]
P +64 9 974 1598
E [email protected]
TRADE GO GUIDE PG19
Head Office
3 - 5 Walls Road, Penrose, Auckland 1061, New Zealand
PO Box 12873, Penrose, Auckland 1642, New Zealand
Tel: +64 9 525 7044 Fax: +64 9 525 0056
Auckland branch
688 Great South Road, Penrose, Auckland
Tel: +64 9 525 7321
Auckland Airport branch
Bays 6–10, Cargo Central, George Bolt Memorial Drive,
Auckland Airport, Auckland
Tel: +64 9 257 5142
Wellington branch
500 Broadway, Strathmore, Wellington
Tel: +64 4 388 1054
Christchurch branch
16 Ivan Crescent, Christchurch Airport, Christchurch
Tel: +64 3 358 4051
Queenstown branch
YouTube
20 Lucas Place, Frankton, Queenstown
Tel: +64 3 441 4340
Facebook
Reservations
Tel: +64 9 974 1598
From NZ 0800 467 368
From Australia 1800 071 857
From USA 1800 584 1330
From UK 0800 0287840
[email protected] | www.gorentals.co.nz
www.youtube.com/GoRentalsNZCarRental
www.facebook.com/gorentalsnz
LinkedIn
www.linkedin.com/company/go-rentals-new-zealand
Twitter
www.twitter.com/GORentals
Blog
www.gorentals.co.nz/blog

GO Rentals New Zealand

Transcription

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