PEA-0137 A1 Real Life Poster_M4, 03.indd

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headings to
the phrases
and images
COMPLAINING
MEETING AND GREETING
GOING SHOPPING
GETTING TO KNOW PEOPLE
4 Signing off
Love, Zack
How do you do?
Nice to meet you. ✓
Great to see you again! ✓
Thanks, it’s great to be here! ✓
Let me introduce you.
Welcome to London!
This is my brother, Ted.
How was your journey?
full name
place of birth
date of birth
home address
emergency contact details ✓
passport number ✓
email address
UK address
mobile number
postcode ✓
nationality ✓
Zachery Garber
Which part of (Poland) are you from?
What’s your full name?
Which course are you doing?
How about you?
Where are you staying?
Are you enjoying London?
What’s your date of birth?
It’s Zack. a, b and c
Is Grace there?
Could I speak to Carrie, please?
Hi, Carrie speaking.
Who’s calling?
Just a minute, I’ll get her.
She isn’t here at the moment. Can I
take a message?
Why don’t you try her mobile?
Could you call me as soon as you can?
Speak to you soon.
Contact details
Phone (Mark) on …
________
________
2
H
are you from?
Heading
Found!
Wanted!
Lost!
________
________
Do you like London/this music?
mailbox
Can you enter your PIN, please?
Could you put it in a bag?
Can I try it on?
Could I have a bigger size?
Is it okay if I pay by card?
Sure, no problem.
Yes, of course.
I’m sorry but …
Saying what you expect
Could you send me a replacement as soon
as possible?
I think you should send me a refund.
c __________________________________
Showing that you expect a reply
d __________________________________
Closing
Yours sincerely,
e ______________ ,
Name of course European History
Dates of course 2 July – 9 September
Today Mail Calendar Contacts
Reply | Reply All | Forward | Delete
Dear Zack,
How are things with you? How was your journey? Dad and I
are a little worried because you didn’t email to say you arrived!
How’s college going? Are you happy at Fran’s? We’re really
interested to hear all your news!
Everything’s fine here. Hannah finished her exams and Dad’s
new job is going well. I met Lily in the street yesterday but I
guess you already know her news. She’s coming to London
next month! She’s so excited about seeing you!
Well, I think that’s everything. I really hope everything’s okay
with you. Write soon, we all miss you!
All my love,
Mom
RSVP
contact
From 8.00 p.m. until midnight
Please come in fancy dress
You are invited to
Live band and dancing
Please bring drinks or nibbles
__________
Zachery James Garber
2
__________
21.10.92
3
__________
Santa Barbara, CA, USA
__________
2356 Washington Drive,
Santa Barbara, CA, USA
5
6
7
8
9
10
nationality
American
passport number ………………………
__________
25 Manorgate Rd, London.
postcode
NW10 2PQ
__________
__________
07654 8878960
[email protected]
NAME:
Mrs Frances Connor
ADDRESS:
25 Manorgate Rd,
London NW10 2PQ
TELEPHONE:
0208 654 9768
emergency contact details
16:57
Zack
04-Aug
It’s my friend’s bday
party this sat nite.
r u free? can u come?
sounds gr8.
when n where?
z
Options
Reply
J
5
17:00
Grace
04-Aug 16:55
More
16:58
Grace
04-Aug 16:59
8pm her place. c u l8r xxx
Back
Reply
7
More
6
GUITAR LESSONS AVAILABLE
Private or small groups – eves and wknds only
£25–£30 p.h.
It doesn’t work ________ .
Could I speak to the ________ ,
please?
I’m really not ________ about this.
I’d like a ________ , please.
Experienced
teacher
Phone Mark on 0208 445 8797
(mob 08823765491)
FOR SALE
2 Tickets for DEMONICA concert at U.L.U.
Saturday 28th August / 8.30
BARGAIN!
Only £10.00 each!!!
Call Carrie on 01243 567897
What the shop assistant says
Have you got the ________ ?
What ________ is the problem?
We can ________ it if you like.
I’m afraid we can’t ________ refunds.
I’m sorry, there’s ________ I can do.
8
PEA-0137 A1 Real Life Poster_M4, 03.indd 1
1
4
4
Opening
Dear Mr Benton,
a ______________ ,
Reasons for writing
I am writing because I would like to make a
complaint.
b __________________________________
3
University Enrolment
I
F
C
Grace and friend
Please come to
Ellie’s 18th birthday party!
On Saturday 7 August
from 8 till very late!
At 17 Clifton Gardens.
With drinks, food and dancing!
Casual dress
Contact [email protected]
ber
What’s your nationality? ✓ Where
B
30 August 2010
r
Zachery Ga
E
ADVERTS AND NOTICES
MAKING PHONE CALLS
3 Ending emails/letters
Take care,
Give my love to Dad and Hannah.
D
1
25 Manorgate Road
London NW10 2PQ
Dear Sir or Madam,
a I am writing to complain about an Ultrasonic 780X camcorder that I bought from Digital Superstore on 21 August.
b There are two problems with the camcorder. Firstly, the battery does not work properly: I have to recharge it every time
I use it. According to the instruction book, it only needs
recharging after sixty minutes of recording time. Secondly,
there is a problem with the volume: sometimes it is very loud
and sometimes there is no volume. I returned the camcorder
to Digital Superstore, but they refused to give me a refund
and advised me to contact you.
c I am enclosing the camcorder, together with the receipt.
Could you please give me a refund as soon as possible?
I look forward to hearing from you,
Yours faithfully,
2 Saying/Asking how things are
I hope you are all well.
Everything’s going really well here.
A
AN EMAIL LETTER HOME
A LETTER OF COMPLAINT
1 Opening emails/letters
Hi Mom
!
k
r
a
m
ur
AN INVITATION
FILLING IN A FORM
G
Customer Service,
Megatron Electronics,
Kirkdale Industrial Estate,
Kirkdale KD2 7TP
LOST!!!
IPOD NANO in red and black spotted case
Lost in cafeteria area Wednesday 25th August
about 3.00
If you’ve found it,
please contact me ASAP!
Contact Lauren on 08762 787686
9
26/04/2011 17:23