PDF of White Paper

FCm Travel Solutions
Specialising in corporate travel management
for mining, oil and gas companies.
fcmtravel.com.au
Better travel ideas. Greater savings.
The FCm Difference
FCm offers clients more than 20 years of travel industry experience
in the mining industry. We currently work with more than 200 clients
in the mining sector and associated industries.
Partner with FCm and benefit from:
 a worldwide network that spans 80 countries and a global headquarters
based in Brisbane, Queensland.
 dedicated, highly experienced and local travel teams that deliver personal
service. Our unique business model is based on real ownership, which means
your company is managed by individuals who are empowered to
own and retain your custom.
 24/7 local Emergency Assist team.
 no call centres – our business model means the people who know your
business and its travellers best are just a phone call or email away.
 access to Tier 1 supplier discounts, in addition to heavily discounted fares,
accommodation and car hire via our wholesale and retail travel network.
 change fees are an optional model with FCm. We provide a flexible
fee structure.
 Travel Club Getaways – a dedicated leisure travel service available exclusively
to our corporate clients. Travel Club offers a range of benefits including
outstanding leisure travel deals and member benefits, a price-beat guarantee,
24-hour turnaround on quotes and specialised customer service.
Better travel ideas. Greater savings.
2
Specialised
travel
management
services:
solutions for the mining,
oil and gas industries.
With many companies in
the mining industry and
related services focused on
operational efficiencies and
expense reduction, strategic
travel management is now
more than ever a crucial
aspect of containing costs.
As Australia’s leading travel provider for
the mining, oil and gas sectors, FCm
Travel Solutions can show your business
how to manage your travel program to
maximise efficiencies.
FCm has developed an in-depth
understanding of the unique requirements
of this industry and has the knowledge
and experience to deliver industry-specific
travel management strategies that will drive
long-term savings for your business.
Our knowledge of mine sites, crew changes,
regional air routes and accommodation, site
and car hire regulations coupled with our
global network of travel product, strong
supplier relations and negotiating strength
ensure your people receive unrivalled travel
management expertise.
As your industry travel
specialist we offer:
A complete range of business travel
management services
 measurement and control of your travel
spend (cost containment, procurement
advice and travel volumes, management
of marketshare agreements)
 compliance and leakage prevention
(travel policy development, proactive
account management, detailed
management information reporting)
 consolidation for travel efficiencies
and staff productivity (in-depth needs
analysis, procedure streamlining, expense
management, policy analysis and
benchmarking, regular client reviews)
 process efficiencies (leading travel
technology including FCm’s online
booking tool, tailored payment solutions
and dedicated travel team)
 24/7 Worldwide Emergency Assist
 travel insurance
 value-added services and product
offering (exclusive client offers, travel
industry discounts, VIP executive services)
 access to a broad variety of hotel rates
through FCm’s Global Hotel Program,
in-house travel wholesaler and lastminute distressed hotel inventory website
 globally competitive airfares through
FCm’s Global Fare Finder and access
to Best Fare of the Day.
Better travel ideas. Greater savings.
Experience
Our travel managers make it part of their
role to know the individual requirements
of each client. We have an in-depth
knowledge of mine sites around the world,
and have experience managing fly-in flyout (FIFO) rosters for air travel, FIFO camp/
donga accommodation inventory, charter
bookings and salary sacrifice for traveller
upgrades. We also offer 24-hour local
emergency assistance and a range of travel
technology solutions designed specifically
for the mining industry.
Industry knowledge
Our travel managers make it part of their
role to know the individual requirements
of each client and their company. We
have an in-depth knowledge of mine
sites throughout Australia, understand
timetabling and connections between
regional ports and capital cities and know
how to get your people in and out of
remote locations safely, efficiently and
cost effectively.
Travel industry leaders
Preferred agreements with over 40 of the
world’s leading airlines help us to maximise
savings on your air travel. Additionally
we have relationships with over 40,000
contracted hotels around the world,
providing clients with access to some of
the best accommodation rates including
properties in remote locations.
3
Dedicated
services for
the mining,
oil and gas
industries.
Our industry travel specialisation involves:
Air travel
Car hire
Accommodation
 managing bookings for
fly-in fly-out rosters
and staff timetabling
requirements
 supporting compliance
with Best Fare of the Day
(BFOD) bookings
 sourcing best flight option
based on directness, cost
of fares, company travel
policies and individual
booking preferences
 full charter booking and
management services
 minimising travel time
for one-way itineraries
including fly, drive or
charter components
 facilitate ticket upgrades
(ie economy class to
business class) for travellers
using salary sacrifice.
 checking fleet availability with
regional car hire suppliers
 coordinating one-way
car hire
 modifying car hire
arrangements to suit
individual requests
 confirming mine safety
requirement eg roll cages,
flags, first aid kits, fire
extinguishers or flashing lights
 car hire for individual
or group bookings
 advice on what vehicle
types are needed eg
dual cab or a single cab
4WD ute, troop carrier or
standard type of 4WD or
other type of vehicle
 streamlining connections
between flights and car hire
 transfers.
 corporate negotiated rates
 booking appropriate
accommodation in
regional areas to suit
individual needs
 confirming client
preferences for
share facilities
 management of fly-in
fly-out camp/donga
accommodation inventory
 Advising of onsite facilities
eg restaurant, 24-hour
room-service
 maintaining chargeback
facilities at properties for
client expenses
 arranging for hotels to
provide packed lunches
for travellers heading out
to sites.
Better travel ideas. Greater savings.
4
FCm
Charter
FCm Travel Solutions
has partnered with
Australian charter
specialist AVMIN to
provide the mining, oil
and gas sectors with
comprehensive air transport
and charter solutions.
FCm Charter gives your business access
to a wide range of aircraft charter and jet
charter services to support the corporate,
mining, group and VIP travel sectors.
FCm Charter includes corporate aircraft
charters, fly-in fly-out (FIFO) services,
group aircraft charters, cargo and freight
logistics and VIP or executive air services.
FCm Charter provides complete FIFO
solutions for operations all over the world
including locations such as the Bowen,
Surat and Galilee Basins in Queensland,
Western Australia, Northern Territory as
well as Mozambique, PNG, Indonesia
and Mongolia. FCm’s charter service
specialises in accessing remote areas
and provides a range of aircraft types.
Benefits of FCm Charter:
Tailored itineraries
FCm Charter provides air transport
solutions that can be tailored to meet the
specific requirements of each booking.
With FCm Charter, companies have a
broader choice of aircraft and more
options when organising group flights
into remote destinations. By using FCm’s
charter solution your company is not
restricted to commercial airline routes,
schedules or airport locations. FCm
Charter gives your business the freedom
it needs to customise each itinerary
including departure and arrival times and
number of stops along the way.
Additionally FCm Charter offers clients a
dedicated turbo-prop aircraft fleet with
the capability of accessing remote airports
and dirt runways.
Savings
FCm Charter has a proven track record of
saving companies money on their business
travel. Your FCm travel manager will show
you which option is the most cost effective
for each booking, weighing up the cost of
a commercial flight versus a charter flight.
Fly your staff closer to or directly on to
a site by using a chartered plane. FCm’s
charter services means your itineraries
are not dependant on commercial
airport hubs, saving you time with direct
flights. With FCm Charter your travel
arrangements can be coordinated to suit
your individual needs.
With more flexible itineraries, FCm’s
charter services decrease the costs
incurred through staff travel to and from
remote work sites. Employees spend less
time in transit and reduced flying times
mean staff get to work faster and arrive in
better shape to hit the ground running.
Privacy
Charter flights offer companies private
air travel with limited or no interaction
with commercial travellers, airport staff or
competitors. Onboard meetings involving
confidential discussions can be held in
complete privacy
FCm Charter offers:
 Rapid turnaround on quotes
 Safe and reliable aircraft operators
(Civil Aviation Safety Authority
approved aircraft)
 Charter aircraft – fixed wing
and helicopter
 Dedicated turbo-prop aircraft fleet
 FIFO logistics
 Group aircraft charters (corporate
groups, conferences)
 Flexible flight departure times /
customised itineraries
 Use of private airport terminals
 Access to locations outside of the
standard commercial aircraft network
 Ability to customise your onboard menu.
Better travel ideas. Greater savings.
5
FCm
Technology
At FCm we offer leading
global and local market
travel technology solutions
that can be customised to
suit your individual needs to
maximise productivity and
efficiency. The following
suite of travel technology
is being launched into the
Australian market and
FCm would welcome the
opportunity to provide
a demonstration to
your company.
FCm Locate – enhances traveller
safety, security and communication
Below is an overview of the capabilities
of each tool.
FCm Mobile is a handy mobile application
(app) that can be used by travellers
globally through their mobile device,
including iOS, Android and BlackBerry.
FCm Mobile enables travellers to
download an FCm application (app) and
provides travellers with access to their
itinerary details, enables them to receive
flight status notifications, traffic delay
alerts, check in as well as access a range
of traveller tools such as airport guides, a
currency converter, weather forecasts and
much more!
FCm Portal – streamlines travel
management
FCm Portal is a secure web-based platform
that consolidates and streamlines your
company’s unique travel information.
FCm Portal can be customised to suit
your specific requirements and offers
a single sign-on functionality and easy
access to your traveller profiles, travel
policy, preferred suppliers and company
news. FCm Portal has a range of online
capabilities for both travel managers and
corporate travellers, and simplifies the
coordination of your travel program for
greater efficiency.
Better travel ideas. Greater savings.
FCm Locate is a web-based traveller
tracking and communication tool that
uses your reservation information to track
where your employees are in an instant.
Offering mapping and SMS functionality,
FCm Locate provides a visual and efficient
online traveller monitoring service and
global communication platform for your
organisation. FCm Locate provides your
business with an efficient online tool to
locate, monitor and communicate via SMS
with your travelling employees no matter
where they are in the world. FCm Locate
is an effective global communication tool
for instant mobile messaging.
FCm Mobile – provides mobile access
to your travel itineraries
FCm Online – e3 online booking tool
FCm’s proprietary-owned online booking
tool e3 is an integrated end-to-end travel
management system that enables individual
employees to make secure online travel
reservations via a standard web interface that
is directly linked to the main FCm technology
reservation system. e3 offers a range of
capabilities that are designed to specifically
suit the mining industry including:
ability to load client specific rates for
air, hotel and car hire into system
effective air credit management
Best Fare of the Day (BFOD) compliance
and reporting system
access to last minute accommodation
through Quickbeds
FCm Expense – reduce expense
management
FCm Expense helps your business to
reduce its travel-related operational costs,
improve compliance with your travel policy
and has the capability to boost the overall
efficiency of your travel for the long term.
Our core travel accounting products and
tools that form part of FCm Expense include
consolidated billing, data management,
bill-back and rebate facilities; management
of the inherent cost of airfares and
accommodation as well as a range of online
capabilities to enhance expense processes.
In addition FCm offers flexible payment
solutions whereby clients can pay for their
travel with credit cards, charge cards or set
up an invoice account with FCm.
6
Best fares
and rates
While every corporate
travel management company
has access to travel product,
what upholds FCm as a
market leader, is the volume
of airfares and rates that
our people can draw upon
as part of parent company
Flight Centre Limited. At a
basic level, our people have
more travel options to choose
from because of our global
negotiating strength, globally
integrated systems, multiple
product platforms and our
supplier relationships.
Global fare finding system
Our global fare finding capabilities give
our travel managers access to the lowest
prices and widest selection of airline seat
inventory. Our teams track and compare
fares and seat availability on carriers
around the world, allowing FCm’s travel
professionals to select the best global
fare option of the day. FCm’s global fare
finding capability ensures customers
benefit on a number of levels by creating
measurable savings, better fare options
and better availability of seat inventory.
Hotel programs
FCm uses a multi-level product platform
to source hotel accommodation including
our Global Hotel Program that features
more than 24,000 hotels around the
world and provides local expertise in 80
countries and our online accommodation
provider Quickbeds, which includes heavily
discounted last minute and year-round
deals on hotel accommodation from
around the world. Quickbeds gives clients
the ability to search for availability for
more than 31,000 properties worldwide,
including over 4,000 within Australia.
And unlike other travel companies, FCm
can tap into a wide spread of pricing and
product through our company-owned
wholesale operations.
For clients with room night volume, FCm’s
Client Hotel Program provides a complete
solution for the supplier selection
process; evaluation, negotiation and
implementation of your hotel program.
Better travel ideas. Greater savings.
Car hire and door-to-door
transfers
FCm offers quality rental vehicles from the
world’s best brands at corporate rates. We
offer the convenience of no paperwork
or queues, with car rental depots at all
major international airports, cities and at
various remote locations. With 24-hour
road-side assistance, 365 days a year, you
can be confident your employees’ safety
is in check. Our teams also offer expert
advice and guidance on car rental supplier
tenders. Additionally FCm’s globally
preferred partnership for chauffeur
services provides clients with a global
network of door-to-door services and
a world-class fleet of late-model luxury
vehicles. Vans, mini-buses and coaches
are also available in some locations as
well as airport meet and greet services at
numerous major locations.
“FCm’s global
fare finding
capability ensures
customers benefit
on a number
of levels.”
7
COPENHAGEN
HAMBURG
AMSTERDAM
LUXEMBOURG
OSLO
HELSINKI
STOCKHOLM
MOSCOW
RIGA
WARSAW
DUBLIN
BERLIN
LONDON
KIEV
FRANKFURT
BRUSSELS
PRAGUE
PARIS
VIENNA
BRATISLAVA
ZURICH
EDMONTON
CALGARY
VANCOUVER
SEATTLE
OTTAWA
TORONTO
CHICAGO
WASHINGTON DC
SAN FRANCISCO
LOS ANGELES
BARCELONA
BOSTON
MADRID
LISBON
NEW YORK
PHOENIX
DALLAS
MEXICO CITY
UST-KAMENOGORSK
MILAN
BUDAPEST
ZAGREB
TURIN
BUCHAREST
VENICE, TREVISIO
SOFIA
ROME
ISTANBUL
BAKU
ATHENS
BEIRUT
MALTA
NICOSIA
TUNIS
JORDAN
TRIPOLI
TEL AVIV
KUWAIT CITY
CAIRO
DELHI
DUBAI
KARACHI
DOHA
MUSCAT
KOLKATA
SAN JUAN
SANA’A
GUATEMALA CITY
COSTA RICA
PANAMA CITY
CARACAS
ACCRA
BOGOTA
LAGOS
MUMBAI
HYDERABAD
BANGALORE
COCHIN
BEIJING
SEOUL
TOKYO
SHANGHAI
GUANGZHOU
HANOI
TAIPEI
HONG KONG
VIENTIANE
BANGKOK
CHENNAI
KUALA LUMPUR
SINGAPORE
MANILA
PHNOM PENH
HO CHI MINH CITY
NAIROBI
QUITO
JAKARTA
LUANDA
LIMA
DAR ES SALAAM
DARWIN
LA PAZ
RIO DE JANEIRO
SAO PAULO
JOHANNESBURG
GLOBAL HEAD OFFICE
SANTIAGO
MAPUTO
BRISBANE
PERTH
ADELAIDE
SYDNEY
BUENOS AIRES
AUCKLAND
MELBOURNE
WELLINGTON
CHRISTCHURCH
REGIONAL HEAD OFFICE
OFFICE
Our Global
Reach
FCm has management and operational structures in seven regions including North America,
Latin America, Asia-Pacific, Western Europe, Central Europe, Middle East/India and Africa.
We offer a network of globally coordinated systems that provide clients with world-best
prices for any travel route at any time of the year.
Since being launched to market, FCm has continued to partner with leading local travel
companies around the world to expand the company’s network to 80 countries. FCm
operates 400 offices worldwide and employs over 6,000 staff.
Global credibility
Around the world FCm has been officially recognised for corporate travel management
excellence by travel industry award programs. A few of these recent awards include:
 World’s Leading Travel Management Company, 2012, 2011, World Travel Awards
 ITAA Best Corporate Travel Agency of the Year, Irish Travel Awards, 2013
 Best Travel Management Company (over £200m annual UK sales)
Business Travel Awards, 2013
 Best National Travel Management Company Australia, NTIA 2012
 FCm, Australasia’s Leading Travel Management Company 2012, World Travel Awards
 Middle East’s Leading Travel Management Company 2012, World Travel Awards
 Europe’s Leading Travel Management Company 2012, 2011, 2010, 2008, World Travel Awards
 Asia’s Leading Travel Management Company 2012, 2011, 2007, World Travel Awards
 Australasia’s Leading Business Travel Agent 2012, 2011, World Travel Awards
 North America’s Leading Travel Management Company 2012, 2011, World Travel Awards
 South America’s Leading Travel Management Company 2012, World Travel Awards
 Mexico and Central America’s Leading Travel Management Company 2012,
World Travel Awards
Better travel ideas. Greater savings.
8
Case Study Songa Offshore
Is it
possible...
for a local company
to provide a truly global
response to corporate
travel management?
Client profile
Founded in 2005, Songa
Offshore is a drilling contractor
with offices in Oslo, Stavanger,
Houston, Singapore and Perth.
The company’s headquarters
is in Cyprus and its travel
program is managed by FCm
Cyprus and overseen by
FCm’s global sales division.
Songa Offshore requires 24/7
travel management services
from a travel management
company that is capable of
dealing with challenges that
exist when people work in
remote locations. Its travel
program includes international
travel for crew members that
work on oil rigs as well as
travel for executive employees.
Yes it is.
FCm’s rapid response to a medical emergency on an oil rig en-route to North East
Russia showed how local knowledge and global reach provided a safe and reliable
rescue operation for a traveller in need.
Here’s how we made it possible…
Songa Offshore, a client of FCm in Cyprus, asked FCm for help with one of its oil rig crew
members that had fallen seriously ill and needed emergency medical treatment. The man
was working on Songa Offshore’s drill rig Songa Mercur, which was en-route between
Singapore and Pusan in South Korea. Due to the seriousness of the crew member’s
condition, the rig had to be diverted to the closest port in Taiwan.
From here the crew member was airlifted by helicopter and taken to the nearest medical
facility. Songa Offshore sought FCm’s help with the patient and his carer once they had
arrived ashore in Asia and with the repatriation of the two crew members to Australia.
FCm’s response
FCm’s general manager in Taiwan, Nancy Yang was asked if she could help with the
logistics in Taiwan. In just under two hours, many phone calls and text messages
later, FCm had developed a two-phased emergency plan. The first phase involved
coordinating medical treatment for the affected crew member and accommodation
for his accompanying carer, following their arrival in Hualien. The second phase involved
the transportation of both crew members to Australia.
To execute the first phase of the emergency plan FCm:
 organised and booked hotel accommodation for the carer accompanying the patient

alerted the hospital of the patient’s arrival and organised for hospital placement and
care for the patient

organised an English speaking contact to meet the two crew members when the
helicopter arrived in Hualien. FCm’s contact provided local currency to both crew
members to pay for food and incidentals, and ensured the patient was receiving
the right treatment.
Better travel ideas. Greater savings.
9
Case Study Songa Offshore
The affected crew member spent five days
in the local hospital in Hualien during
which time FCm kept in close contact
with Songa Offshore, the patient and the
hospital. FCm also assisted with language
and other cultural issues and monitored
the progress and treatment of the patient.
Once the patient had stabilised, FCm
arranged the repatriation of the carer
and the patient separately. This involved
coordinating all travel arrangements
including transfers from the hospital
to the local airport, organising an FCm
contact to meet the two crew members in
Taipei and monitoring both patient and his
carer during the long transit time at Taipei
International Airport. The patient arrived
in Melbourne seven days after the initial
call was made to FCm.
Songa Offshore’s response
According to Songa, FCm’s service
strengths during this emergency included:
Immediacy of response despite
disparate locations
Songa Offshore’s contact was FCm
Cyprus, while their rig was located in
Taiwan. Initial contact by Songa Offshore
was FCm Cyprus and Australia.
Seamless service backed up
with in-depth local knowledge
FCm provided expert advice because
the case was handled by local experts.
Even though Songa Offshore and FCm
Taiwan had no previous arrangements,
Songa Offshore received the full support
of FCm in Asia due to FCm’s close working
relationships and comprehensive
network coverage.
Flexible service
FCm responded and went beyond
the strict confines of the travel service
provider’s agreement with the client.
This is testament to FCm’s ‘can do’
attitude where they approach problems
with solutions rather than focusing on
stumbling blocks.
Better travel ideas. Greater savings.
“FCm can be
relied on for
broad global
coverage and
service that
goes beyond
mere travel.
Thanks again
for your efforts
in helping us
through this
emergency.”
Hubert Mugliette
Human Resources Supervisor,
Songa Management Limited
10
Better travel ideas. Greater savings.
Australian OpCo Pty Ltd (ABN 20 003 279 534) trading as FCm Travel Solutions. Level 2, 545 Queen Street, Brisbane QLD 4000. Licence numbers NSW 2TA002547, VIC 32360,
ACT 18800566, QLD 3124259, SA TTA192799, WA 9TA1362, TAS TAS160, NT LTA149.
FCMAUS51217