Trustee Directory - American Resort Development Association

Transcription

TRUSTEE
DIRECTORY
A Commitment to Industry Excellence
The Trustee member companies of the American Resort Development Association
(ARDA) represent the resort industry’s premier leadership. These companies, through
their stewardship, are committed to industry growth and excellence. ARDA Trustee
member companies are recognized for their exemplary leadership in developing and
delivering world-class vacation experiences for consumers around the globe.
ARDA Trustee members represent developers/operators; law firms; finance companies;
marketing and sales companies; title insurance firms; architecture/design/construction
companies; and companies that provide a variety of value-added services and products
to resort developers/operators and their customers.
ARDA is the professional association representing the vacation ownership and resort
development industries. Established in 1969, ARDA today has more than 800 corporate
members, ranging from privately held firms to publicly traded companies and international
corporations with expertise in shared ownership interests in leisure real estate. The
membership also includes timeshare owner associations (HOAs), resort management
companies and owners through the ARDA Resort Owners Coalition (ARDA-ROC).
Headquartered in Washington, DC, ARDA is committed to the prosperity and global
expansion of the vacation industry, with a primary focus on education, research,
legislative representation, and public and consumer advocacy.
For updates to the ARDA Trustee Directory, visit the ARDA web site at www.arda.org.
Questions about VIP Membership?
Contact ARDA’s Membership Team at
202.371.6700 or [email protected]
© 2014 American Resort Development Association
Trustee profiles are based on information provided by member companies as of December 2013.
Profiles are deemed reliable by ARDA, but their accuracy is not guaranteed.
2014 TRUSTEE DIRECTORY
1 Accelerated Assets, Inc.
2 American Express
3 Aspen National Collections
4 Averett Warmus Durkee, P.A.
5 Baker & Hostetler LLP
6 Ballard Spahr LLP
7 Berkley Group Inc., The
8 Bluegreen Corporation
9 Breckenridge Grand Vacations
10 Capital One
11 CapitalSource
12 Christel House
13 Christie Lodge Owners Association, The
14Concord
15 Continental Central Credit, Inc.
16 Cross, Fernandez & Riley, LLP
17CustomerCount
18 Daily Management, Inc.
19 Defender Resorts, Inc.
20 Diamond Resorts International
21 Disney Vacation Club
22 DLA Piper LLP (US)
23 Eck, Collins & Richardson
24 Equiant Financial Services
25 Exclusive Resorts, LLC
26 Extreme Engineering
27 Fidelity National Timeshare
28 Fiesta Americana Vacation Club
29 First American Title Insurance Company
30 FNTC America Ltd.
31 Foley & Lardner LLP
32 Generator Systems Ltd.
33 Global Exchange Development Corp.
34 Gold Key/PHR Hotels & Resorts
35Goodmanagement
36 Great Eastern Resort Corporation
37 Greenberg Traurig, LLP
38 Greenspoon Marder, P.A.
39 Hilton Grand Vacations Company, LLC
40 Holiday Inn Club Vacations
41 Holiday Systems International (HSI)
42 Holland & Knight LLP
43HomeAway
44 HSR Associates
45 Hyatt Residential Group
46 ICE Enterprise
47 Imanaka Asato
48 Interval International
50 Interval Leisure Group (ILG)
51 Interval Leisure Group Management
52 Intrawest Resort Club Group
53 Levitin Group/ePercipio
54 Liberty Bank
55 Marriott Vacations Worldwide Corp.
56 MasterCorp Inc.
57 McGuire Woods Consulting
58 Nordis Direct
59Oombaga
60 Preston Arza LLP
61 Quorum Federal Credit Union
62RCI
64 Raintree Resorts International, LLC
65 Registry Collection, The
66 Resort Finance America, LLC
67 ResortCom International, L.L.C.
68 River Run Company, Inc.
69 Silverleaf Resorts, Inc.
70 Ski and Sea International
71 Somerpointe Resorts
72 SPI Software
73 SPM Resorts, Inc.
74 Spottswood Companies, Inc.
75 Starpoint Resort Group, Inc.
76 Starr Associates LLP
77 Starwood Vacation Ownership, Inc.
78 Stewart Vacation Ownership
79 Summerwinds Resorts Services LLC
80 Taylor English Duma LLP
81TimeShareWare
82 Universal Orlando Resort, Inc.
83Vacatia
84 VacationGuard, Inc.
85VacationOwnership.com
86 Weber Merritt, LLC
87 Welk Resorts
88 Wellington Financial
89 Wyndham Vacation Ownership, Inc.
90 Wyndham Worldwide
91 Zealandia Holding Company, Inc.
Your Resource in the
Vacation Ownership Industry
Established in 1969 and based in Washington, D.C., the American Resort Development
Association (ARDA) represents all facets of the international resort development industry,
including timeshare, fractional development, private residence clubs, and second homes.
VIP members at the Trustee level must be invited to join and only after approval by the ARDA
Executive Committee.
Expand your networks, build your business and
enjoy all of ARDA’s VIP Trustee benefits.
• Complimentary, expedited registration at the ARDA World Convention and ARDA Fall Conference
• Complimentary registration at all other ARDA-sponsored meetings
• Access to the exclusive VIP Network
Center with quiet business meeting
space and elegant cuisine at the ARDA World Convention and ARDA Fall Conference
• Direct contact with the ARDA Chairman and ARDA President
• Listing of VIP representatives in
Developments magazine, providing you and your company with valuable
industry exposure
• Complimentary Chairman’s League
membership ($5K value) for additional
company representative
• Permanent, distinctive badge to wear at ARDA World Convention and ARDA Fall Conference
• Discounted rates for additional Trustee or Chairman’s League members
• Invitations to exclusive Trustee-only
special events such as the ARDA Trustee
Dinner and the ARDA Trustee Retreat
• Trustee Profile in ARDA’s online Trustee
Directory with photo of Trustee
representative, company biography and hyperlink to company’s home page
• Revolving Trustee spotlight in
Developments magazine
• High level exposure for each Trustee in
ARDA’s elegant annual Trustee Directory
• Handsome Trustee plaque, ready for
corporate display
• Discounted advertising rates in
Developments magazine
• Advanced notice of promotional
opportunities
Questions about VIP Membership?
Contact ARDA’s Membership Team at
202.371.6700 or [email protected]
www.acceleratedassets.com
Accelerated Assets specializes in the purchase or hypothecation of creditworthy asset secured consumer loan receivables not typically
financed by traditional banks or finance companies and focuses heavily on the vacation ownership industry.
ACCELERATED ASSETS INC.
Thomas S. Balames
Managing Member
255 E. Brown Street, Ste. 300
Birmingham, MI 48009
248.816.7272 phone
248.643.0827 fax
[email protected]
Accelerated Assets has dedicated a large portion of its resources to clients that are currently, and actively, involved in the timeshare
development and vacation club business throughout the United States.
Unfettered professionalism, drop-dead customer service and blinding speed are the watchwords for everyone at Accelerated Assets.
It is common for Accelerated Assets to fund vacation ownership receivable transactions within 30 days from initial contact with an
interested developer.
Accelerated Assets provides:
• Receivables purchase facilities from $1–15 Million,
• Receivables hypothecation facilities from $1–15 Million, and
• Acquisition & development financing from $1–10 Million.
For 20 years, Accelerated Assets has been involved in the purchase and hypothecation of asset secured consumer receivables from
developers interested in creating liquidity for their assets. The principals of Accelerated Assets bring experience and success as well as
a significant measure of business knowledge and management skills that help Accelerated Assets be a reliable, solid and predictable
company with which to do business.
Tom Balames has been the Managing Member of Accelerated Assets since January 2000 and is responsible for the origination of
consumer receivable transactions.
How can Accelerated Assets help you today?
T R U S T E E M E M B E R C O M P A N I E S 2 0 1 4 ARD A
1
AMERICAN EXPRESS
Gregory Hybl
Vice President & GM Travel & Entertainment Industries
American Express Global Merchant Services
3 World Financial Center
New York, NY 10285
212.640.0301 phone
212.640.9198 fax
[email protected]
www.americanexpress.com
American Express Company is American Express Company is a diversified worldwide travel, financial and network services company
founded in 1850. American Express entered the travel agency business in 1915 and today is the world’s largest travel service network.
The company has more than 2,200 Travel and Foreign Exchange Services locations worldwide in more than 140 countries.
Greg Hybl, Vice President & GM Travel & Entertainment Industries
In his role at American Express, Greg is responsible for managing and developing global merchant relationships between American
Express and strategic travel businesses in the airline, lodging, and car rental industries.
He joined American Express in 2009 and spent his first two years managing merchant relationships with cruise lines, tour operators,
theme parks, and travel agents. In the five years prior to joining American Express Greg ran operations at Andrew Harper, Inc. a private
travel club and niche publishing company best known for the publication of Andrew Harper’s Hideaway Report.
Before he found a way to combine a passion for travel with his career, Greg held a variety of Business Development, Marketing, and
Finance leadership positions at General Electric and Dell.
Greg has a BA in Finance from Michigan State University and a MBA from The University of Texas, Austin.
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ARDA 2014 TRUS T EE M EM B E R COM P A NIE S
www.aspennational.com
“Aspen National Collections” will work every account assigned to a conclusion.”
Aspen’s motto was established in 1999 by John Brewer, Arthur Waloch and Mike Seuell. This philosophy allows Aspen to maximize
recovery of delinquent portfolios without utilizing heavy-handed tactics that generate owner complaints. Clients may log into our
system 24 hours a day and view collector notes, calls made, etc., in order to insure that all accounts are being worked thoroughly and
are not being “creamed” or “skimmed.”
ASPEN NATIONAL COLLECTIONS
Arthur “Buzz” Waloch
Executive Vice President
18110 Powell Rd
Brooksville, FL 34604
800.283.2797 phone
970.263.7309 fax
[email protected]
In addition, Aspen National Collections assigns dedicated customer service representatives to handle its more than 150 resort clients
individually. This allows us to build a bond of trust with our clients and enables us to efficiently handle direct payments made,
cancellation of accounts, disputes, etc.
Aspen National Collections is licensed, bonded, and insured. Aspen makes its headquarters on the west coast of Florida. Aspen
maintains its original offices and collectors in Grand Junction, CO, to allow for complete time zone coverage for past due accounts
throughout North America.
Aspen National Collections has been an ARDA member for more than a decade participates on several ARDA committees.
3
AVERETT WARMUS DURKEE, P.A.
Tom Durkee
Principal
1417 East Concord Street
Orlando, FL 32803
407.849.1569 phone
407.849.1119 fax
[email protected]
www.awd-cpa.com
Averett Warmus Durkee was established in 1989 and delivers
a broad range of services to our clients. The firm, with its staff
of approximately 110, offers its clients a full array of assurance,
accounting, taxation, and consulting services.
with the PCAOB. We are members of the AICPA’s Employee
Benefit Plan and Governmental Audit Quality centers which
require CPA firms to meet additional educational and industry
knowledge standards.
We have served the timeshare industry for over two decades, and
we provide timeshare/vacation ownership companies, owners
associations, and other clients with assurance, accounting, and
tax compliance services.
Tom Durkee practices in the Audit and Accounting Department
of the firm. He is a member of the firm’s Executive Committee
and is the Director of the Audit Department. Along with his
client responsibilities, he is responsible for overall coordination
and teamwork of the staff. He is also responsible for managing
the tax aspects of many engagements in which he is involved
and provides consulting and litigation support services. He is
a member of ARDA’s Finance and Research Committees and
is a past chairman of the FICPA CIRA Committee. His clients
include timeshare companies, owner associations, management
companies, as well as companies in other industries.
We have a dedicated group of professionals within our firm that
specialize in this industry. Several of our partners are involved
with the industry through the Florida Institute of Certified Public
Accountants, American Resort Development Association, and
other organizations.
We are enrolled in the Private Companies and Public Companies
Practice sections of the American Institute of CPAs which set
ethical standards for the profession, and our firm is registered
4
Rosemary O’Shea, Esq., RRP
Paul Schmidt
Robert J. Webb, Esq., RRP
200 South Orange Avenue
Suite 2300
Orlando, FL 32801
407.649.4086 phone
407.841.0168 fax
[email protected]
Suite 2300
Orlando, FL 32801
407.649.4006 phone
407.841.0168 fax
[email protected]
Attorney
1050 Connecticut Ave., N.W.
Suite 1100
Washington, DC 20036-5304
202.861.1760 phone
202.861.1783 fax
[email protected]
Suite 2300
Orlando, FL 32801
407.649.4060 phone
407.841.0168 fax
[email protected]
www.bakerlaw.com
BAKER & HOSTETLER LLP
John Melicharek Jr.
www.hospitalitylawg.com
Baker & Hostetler LLP, with offices in Los Angeles and Costa
Mesa, CA; Denver, CO; Washington, DC; Orlando, FL; Atlanta,
GA; Chicago, IL; New York, NY; Cincinnati, Cleveland and
Columbus, OH; Philadelphia, PA; Houston, TX; and Seattle, WA,
and with affiliated offices in Sáo Paulo, Brazil and Juárez and
Mexico City, Mexico, is one of the oldest and largest law firms in
the country.
The firm has extensive experience in timeshare resort structures
and product design, development, management, financing, state
registrations and intellectual-property protections. Its lawyers are
experienced in handling matters ranging from simple leases and
acquisitions to complex transactions that include multinational
financing, multiuse projects, developments of regional impact,
land-use planning and permitting, construction, licensing,
financing and ultimate disposition.
BakerHostetler attorneys have more than 280 years of experience
in the vacation, travel and leisure industries. The Hospitality
Industry Team is composed of attorneys from each of the firm’s four
practice groups—business, litigation, tax and personal planning,
and employment law and benefits—with experience in their
respective fields pertaining to product design, land acquisition
and development, timeshare and condominium documentation,
state registration, developer and manager operations, owners
associations, financing structures, franchising, management,
international transactions and marketing/sales issues. Since
1983, BakerHostetler lawyers have participated in the creation
and revision of the laws and regulations affecting the timeshare
industry in Florida, across the United States, and in Puerto Rico
and The Bahamas. BakerHostetler also serves ARDA as national
tax counsel, as national human resources counsel, as federal and
state legislative and regulatory lobbyists, and as counsel to ARDAFlorida.
John Melicharek is the Team Leader of the BakerHostetler
Hospitality Industry Team, advising clients for over 25 years
on transactional matters. He maintains a diverse real estate and
finance practice with a strong emphasis on resorts, hotels and
the travel and leisure industry. He is a member of the American,
Florida and New Jersey Bar Associations and serves on the ARDA
Finance Committee, the Urban Land Institute Recreational
Development Council and the Board of Directors of the OrlandoOrange County Convention and Visitors Bureau.
Rosemary O’Shea is a member of the Florida Bar, the American
Bar Association and the Central Florida Hotel/Motel Association.
She currently chairs the ARDA Leadership Task Force and serves
on the Federal Issues Committee and the Human Resources Task
Force. Rosemary is a business lawyer with a focus on real estate,
finance and employment law.
Paul M. Schmidt, formerly a legislation counsel to the U.S.
Congress Joint Committee on Taxation, is the lead tax partner
for BakerHostetler’s hospitality practice and international tax
practice and is the coordinator of the tax practice in the Firm’s
Washington, D.C. office. His practice focuses on tax-efficient
structuring of international projects. Paul serves as national tax
counsel to ARDA and is a frequent speaker on domestic and
international tax laws. He is the current Chair of the International
Technical Resource Panel of the AICPA, and an adjunct Professor
of Law, teaching international tax at Georgetown University.
Robert J. Webb has practiced law since 1980 and has been Board
Certified in Real Estate Law by the Florida Bar since 1987. He
currently serves as treasurer of ARDA, on the ARDA Executive
Committee, on the ARDA board of directors, on the board of
trustees of the ARDA International Foundation, and as chair of
the ARDA Legislative Council.
5
BALLARD SPAHR LLP
Steven D. Peterson, Esq.
Chris Payne, Esq.
Nicole C. Evans, Esq.
Partner
One Utah Center, Suite 800
201 South Main Street
Salt Lake City, UT 84111-2221
801.531.3023 phone
801.531.3001 fax
[email protected]
Partner
1225 17th Street, Suite 2300
Denver, CO 80202
303.299.7345 phone
303.296.3956 fax
[email protected]
Partner
One Utah Center, Suite 800
201 South Main Street
Salt Lake City, UT 84111-2221
801.531.3058 phone
801.531.3001 fax
[email protected]
www.ballardspahr.com
We are legal pioneers in the leisure industry, advising developers,
hospitality companies, lenders, and government agencies for more
than 35 years on innovative, first-to-market products across the
United States and internationally. Our attorneys provide clients
with comprehensive legal advice and business insight to manage
the most complex projects, including:
• Timeshare
• Club membership plans
• Fee-for-services and hospitality branded projects
• Fractionals and private residence clubs
• Golf course development
• Master planned resort communities
• Mixed-use resort condominium hotels
• Resort development
• Ski area and ski area base redevelopment
Our attorneys go beyond providing documentation and general legal
advice. We bring in-depth legal, industry, and market knowledge to
each project and offer inspired solutions for our clients—in North
America, Central America, Europe, the Caribbean, and elsewhere
around the globe.
From start to finish, and each step in between, we help make our
client’s vision a reality with legal advice in these key areas:
• Acquisitions, due diligence and sales
• Branded timeshare development of single- and multi-site
vacation clubs, including club structure, negotiation of feefor-services agreements, state timeshare registration matters,
and exchange company compliance
6
• Develop and implement strategies for distressed resort
properties, including asset sales, workouts, restructurings,
and bankruptcy
• Federal and state consumer finance compliance
• Federal and state securities laws and regulations
• Hotel and resort management and franchise agreements
• International project structuring and tax planning
• Multistate project registrations
• Project documentation
• Project entitlement, financing, and construction
• Regulatory-compliant sales and marketing programs
• Specialized vacation ownership title, assessment, and
inventory issues
Our attorneys have played an active role in the American
Resort Development Association since 1971, as well as in other
organizations that impact the industry, including the National
Land Council, Urban Land Institute, and Association of Real Estate
Licensing Law Officials.
In most hotel and resort projects, multiple issues arise that require
legal counsel. We offer services in environmental assessment and
remediation, water rights, zoning, tax planning, public-private
partnerships, gaming issues and regulation, trademarks/service
marks, franchise, privacy and data security, and labor, employment,
and immigration.
We have offices in Denver; Los Angeles; Salt Lake City; Las Vegas;
Phoenix; San Diego; Bethesda; Baltimore; Philadelphia; Atlanta;
New Jersey; New York; Washington D.C.; and Wilmington,
Delaware.
THE BERKLEY GROUP, INC.
The Executive Team
The Berkley Group Inc.
SunTrust Building
2626 E. Oakland Park Blvd.
Fort Lauderdale, FL 33306
954.537.4765 phone
954.566.5011 fax
[email protected]
From left to right —
Standing: Marc Landau
and Rebecca A. Foster
Seated: Bruce J. Polansky
and Larry Hierholzer
www.vacationvillageresorts.com
The Berkley Group is a privately held company headquartered in
Fort Lauderdale, Florida. It has been actively marketing and selling
second home and timeshare communities through its development
companies since 1969. In 1981, the company focused on acquisition
and development strategies designed to expand the company’s
portfolio.
The Berkley Group’s development companies own properties in
Florida, Massachusetts, Nevada, Tennessee and Virginia. Many are
branded under the “Vacation Village Resorts” name. Additionally,
they have been involved in the development, sales and marketing
operations for more than 50 wholly or jointly owned timeshare
resorts ranging from mountaintop to oceanfront properties that
feature a complete range of facilities, modern amenities and
services.
Vacation Village Flagship Resorts include:
• Vacation Village at Parkway – Orlando, Florida;
• The Cliffs at Peace Canyon and The Grandview at Las Vegas
– Las Vegas, Nevada;
The Berkley Group currently services more than 400,000 owners
and continues to expand at many of its most popular properties
and through new acquisitions. The Company anticipates the
addition of more new properties in 2014.
The executive management team has an average of 35 years of
proven performance in the vacation ownership industry and
extended tenure within the organization itself. The team includes
Rebecca A. Foster, President and COO, Bruce Polansky, Senior
Vice President of Sales, Larry J. Hierholzer, Vice President of
Marketing, and Marc J. Landau, Vice President and CFO.
In 1994 James E. Lambert, the original founder of The Berkley
Group, sold 30% of the company to its nearly 3,000 employees
through an Employee Stock Ownership plan. Over the ensuing 15
years, the employees acquired the remaining 70% and now
own100% of the company stock.
The Berkley Group is active on ARDA committees and supports
the organizations key industry initiatives.
• Vacation Village at Bonaventure, Vacation Village at Weston and Mizner Place at Weston Town Center – Fort Lauderdale, Florida;
• Williamsburg Plantation, The Colonies at Williamsburg and Patriots Inn — Williamsburg, Virginia;
• Palm Beach Shores Resort – Palm Beach Shores, Florida; and
• Vacation Village in the Berkshires and Berkshires Mountain
Lodge — Western Massachusetts.
7
BLUEGREEN VACATIONS
John M. Maloney, Jr.
David L. Pontius, RRP
David A. Bidgood, RRP
Anthony M. Puleo
President and Chief Executive Officer
4960 Conference Way North
Suite 100
Boca Raton, FL 33431-3311
561.912.8031 phone
561.912.8002 fax
john.maloney@
bluegreenvacations.com
Executive Vice President; Chief
Strategy Officer; President,
Bluegreen Services
Suite 100
321.354.6109 phone
321.354.6117 fax
david.pontius@
Senior Vice President;
President, National Sales
and Marketing
3500 W. DePauw Blvd.
Suite 2040
Indianapolis, IN 46268
317.616.7501 phone
317.616.7588 fax
david.bidgood@
Senior Vice President; Chief
Financial Officer and Treasurer;
President, Bluegreen Treasury
Services and Chief Financial
Officer
Suite 100
561.912.8270 phone
561.912.8002 fax
tony.puleo@
www.bluegreenvacations.com
www. colorfulplaces.com
Founded in 1966 and headquartered in Boca Raton, Fla., Bluegreen Corporation is a leading timeshare sales, marketing and resort
management company. We believe in the power of vacation.TM We believe vacations make people happier by sharing time together, smiles
and memories. Bluegreen Vacations manages, markets and sells the Bluegreen Vacation Club, a flexible, points-based, deeded vacation
ownership plan with more than 175,000 owners, over 60 owned or managed resorts, and access to more than 4,000 resorts worldwide.
Bluegreen Services offers a portfolio of comprehensive, turnkey, fee-based service resort management, financial services, and sales and
marketing services on behalf of third parties.
Bluegreen Corporation is a wholly owned subsidiary of Woodbridge Holdings, LLC, and an indirect subsidiary of BFC Financial
Corporation. For more information and the latest news about Bluegreen Corporation and Bluegreen Vacations, visit bluegreenvacations.
com. For vacation ideas in and around Bluegreen Vacations destinations, plus related travel tips and guides, visit colorfulplaces.com. To
connect with us on social media, visit the Bluegreen Vacations Facebook page and YouTube channel.
8
Breckenridge Grand Vacations consistently ranks at the top of
the industry and is frequently recognized with national awards,
including top honors in various categories at the annual ARDA
awards ceremony every year since 2001.
The success of Breckenridge Grand Vacations is due to the passion
and vision of the developers and founding partners, Mike and Rob
Millisor. In 1985, Mike initiated the marketing and sales of Gold
Point Resort in Breckenridge, CO. Joined in 1986 by his brother,
Rob, they sold out Gold Point Resort, and in June of 1998, they
commenced the development, marketing, sales and management
of Grand Timber Lodge. This project, situated between Peaks 8 and
9 of the world-famous Breckenridge Ski Resort and winner of the
ACE Award for Project of Excellence in 2003, generated over three
hundred million dollars of timeshare sales and is now sold out.
Breckenridge Grand Vacations broke ground in May 2007 for
the development of another top notch resort in Breckenridge.
The Grand Lodge on Peak 7 is located at the base of Peak 7 of the
Breckenridge Ski Resort and offers guests a full-service spa, an onsite restaurant, a grand lobby with spectacular views, a family game
area and more. The property features amenities such as multiple
indoor/outdoor pools, a grotto-style water feature in the spa, and
landscape-inspired hot tubs. The resort is slated for completion in
2013. In 2012, Grand Lodge on Peak 7 joined its sister property
in winning the ACE Award for Project of Excellence. As sales for
Grand Lodge on Peak 7 continue to exceed goals, the developers of
these exceptional properties are looking to the future with plans for
fourth resort on Peak 8 in Breckenridge.
Michael C. Millisor, RRP
President
P.O. Box 6879
100 S. Main Street
Breckenridge, CO 80424
970.453.8883 ext. 3019 phone
970.453.4883 fax
mmillisor@
breckenridgegrandvacations.com
While location may be everything in the resort world, for
Breckenridge Grand Vacations, it’s only part of the picture.
The dedicated staff works daily to fulfill the company’s passion
statement: “Our Family Commitment…Always Great Vacations.”
Family and community have been part of Mike’s picture of success
from the beginning. Having raised two sons — now 21 and 18 — in
Breckenridge, Mike has been consistently aware of the importance
of quality family vacations and has made that the cornerstone of
the success of this privately held family company. Mike is President
of Breckenridge Grand Vacations and one of three owners of the
company. He has been a member of ARDA since 1986, has served
on the ARDA Board of Directors since the spring of 2004, and
strongly advocates for company employees to become involved
with ARDA.
BRECKENRIDGE GRAND VACATIONS
Breckenridge, Colorado is the perfect mountain town. That’s
why Breckenridge Grand Vacations, the resort development
company that has built Gold Point Resort, Grand Timber Lodge
and the Grand Lodge on Peak 7, chose this pristine location
for their vacation ownership projects. The company has been
recognized throughout the community for its integrity, success, and
philanthropy, and for creating a family atmosphere that nurtures
the development and happiness of its employees. In 2005, ARDA
recognized Breckenridge Grand Vacations with an ARDA ACE
Award for National Employer of Choice.
www.grandtimber.com
www.breckenridgegrandvacations.com
www.grandlodgeonpeak7.com
9
CAPITAL ONE, N.A.
Michael C. Szwajkowski, Executive Vice President, Commercial
& Specialty Finance, Capital One Bank
Mr. Michael Szwajkowski
Mr. James M Casey SVP
EVP Commercial
Specialty Finance Capital
One 90 Park Avenue 4th Floor
New York, NY 10016-1301
212.834.1101
michael.szwajkowski@
capitalone.com
Managing Director
1224 Mill Street, Building B
East Berlin, CT 06023-1159
860.348.8861 office
860.214.2568 mobile
[email protected]
www.capitalone.com
Capital One Financial Corporation (www.capitalone.com) is
a financial holding company whose subsidiaries, which include
Capital One, N.A., and Capital One Bank (USA), N.A., had $206.9
billion in deposits and $289.9 billion in total assets as of September
30, 2013. Headquartered in McLean, Virginia, Capital One offers a
broad spectrum of financial products and services to consumers,
small businesses and commercial clients through a variety of
channels. Capital One, N.A has more than 900 branch locations
primarily in New York, New Jersey, Texas, Louisiana, Maryland,
Virginia and the District of Columbia. A Fortune 500 company,
Capital One trades on the New York Stock xchange under the
symbol “COF” and is included in the S&P 100 index.
Michael Szwajkowski is the Executive Vice President of the
Commercial and Specialty Finance business of Capital One Bank.
In this role, Mr. Szwajkowski is responsible for leading multiple
broad lines of business within the Commercial and Specialty
Finance business, including receivables-oriented businesses such
as the bank’s Vacation Ownership lending platform which provides
financing across the United States, Canada, Mexico and the
Caribbean.
Mr. Szwajkowski has over 24 years of experience in the finance
industry in a number of sectors including credit companies,
investment and commercial banking and insurance. Prior to
joining Capital One Bank in 2012, he spent over a decade in senior
management positions at CapitalSource Inc. Mr. Szwajkowski also
founded and served as the President of Clarity Holdings, Inc. and
held a number of leadership positions at Credit Suisse First Boston
and Heller Financial, Inc.
Mr. Szwajkowski is a Trustee of the American Resort Development
Association and serves on the Board of Directors of the American
Medical & Life Insurance Company.
He holds an MBA from The University of Chicago and a B.A. from
Bowdoin College.
James M. Casey, Senior Vice President, Managing Director,
Commercial and Specialty Finance, Capital One Bank
James M. Casey is the Senior Vice President and Managing Director
of Capital One Bank’s Commercial and Specialty Finance Division.
In this role, Mr. Casey leads the bank’s Vacation Ownership lending
platforms, which provides notes receivable and other financing
products to resort developers across the United States, Canada,
Mexico and the Caribbean.
With nearly 30 years of industry experience, Mr. Casey is a
leading manager in financial resort lending having managed many
acquisitions and client relationships. Prior to joining Capital One
Bank in October 2012, Mr. Casey founded and served as the Senior
Vice President of the Resort Finance Division of Textron Financial.
During his tenure, Textron Financial’s Resort Finance Division was
the leading lender to timeshare, resort hotel, land resort, fractional
and mixed use industries across North America and the Caribbean.
Mr. Casey has also held various management positions at a number
of financial institutions including Heller Financial and Barclays
American Business Credit.
Mr. Casey is a Trustee of the American Resort Development
Association. He received a B.A. in Accounting from the University
of South Florida.
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Managing Director
30 S. Wacker Drive, Suite 3500
Chicago, Illinois 60606
312.706.2130 phone
312.577.7930 fax
[email protected]
CAPITALSOURCE
Christopher P. Hague
www.capitalsource.com
CapitalSource (NYSE: CSE) is a specialized commercial lender
offering senior asset-based and cash flow financing to small and
mid-sized borrowers in select industries including healthcare,
leasing, commercial real estate and resort finance. Over the past
eleven years, CapitalSource has been a consistent provider of senior
capital to the vacation ownership industry by providing senior
loans to timeshare developers and operators throughout the United
States, Canada, Mexico, and the Caribbean. Additionally, in 2012,
CapitalSource further expanded its commitment to the sector by
acquiring a large portfolio of performing timeshare loans from a
traditional industry lender that was exiting the business.
We provide:
• Acquisition & development financing from $2-35 Million,
• Receivables hypothecation facilities from $10-75 Million,
• Receivables purchase facilities from $10-75 Million,
• Financing for fee-for-service businesses.
With a broad, national origination platform, experienced
portfolio management team and stable deposit funding
source, CapitalSource has issued more than $20 billion in loan
commitments. Headquartered in Los Angeles, CA, the company
has a national network of offices in Atlanta, Boston, Buffalo, Chevy
Chase, Chicago, Denver, New York and St. Louis. CapitalSource has
more than 500 employees.
Christopher P. Hague currently serves as the managing director of
CapitalSource’s Lender Finance Group, which he has grown from
a start-up to a managed portfolio of over $1.5 billion over the past
11 years. The Lender Finance Group has been a leading provider of
senior capital to the vacation ownership industry since its inception
in 2001. The Group additionally provides $5–$75 Million senior
warehouse loans to a wide variety of consumer and commercial
finance companies. Before joining CapitalSource, Mr. Hague held
similar origination and management positions at Clarity Holdings
Inc., a financial services holding company that owns and operates
a national bank, Transamerica Business Credit Corp. and Heller
Financial, Inc. Mr. Hague received a B.A. in Economics from the
University of Chicago in 1992 and is married with two children.
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CHRISTEL HOUSE
Christel DeHaan
President & Founder
10 West Market Street
Suite 1990
Indianapolis, IN 46204
317.464.2030 phone
317.269.7615
[email protected]
www.christelhouse.org
Christel DeHaan, a pioneer of vacation exchange, co-founded
Resort Condominiums International (RCI) in 1974. Under her
leadership, RCI became the largest timeshare-services provider in
the world. She sold the company in 1996 to HFS, now Wyndham
Worldwide.
Today, DeHaan serves as a catalyst for corporate social
responsibility. She founded Christel House, a public charity
with a mission to help children around the world break the cycle
of poverty and become self-sufficient, contributing members
of society. More than 4,000 students from impoverished
neighborhoods attend Christel House learning centers daily
to be educated, to learn life skills and to embrace the values of
respect, responsibility, independence and integrity. Additionally,
the children receive uniforms, nutritious meals, medical care, love
and nurturing. This holistic approach to human development
also includes workshops for parents and work study programs
for Christel House graduates. Christel House learning centers are
located in India, Mexico, South Africa, and the United States. In
2011 the charity opened the Christel House Drop Out Recovery
School (DORS) in Indianapolis, IN for adults seeking to earn
their high school diplomas. Christel House Academy West, a K-12
charter school, is also scheduled to open in Indianapolis in Fall
2014.
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The Christel House Open was launched in 2003 as an annual
fundraiser and has become an industry-wide event. The
tournament helps increase awareness of Christel House and
demonstrates the support and generosity of the timeshare
industry. The 2014 event is slated for Monday, June 9th at
tournament sites worldwide.
Christel House coffee was introduced in 2009 at the ARDA spring
conference. Christel House receives royalties from the coffee
sales, while resorts are able to highlight their social responsibility
and provide owners and guests with a quality cup of coffee.
DeHaan is the recipient of many awards and distinctions and
serves on several local and national boards. In 2001, she received
ARDA’s prestigious ACE Lifetime Achievement Award. For
additional information about Christel House, please visit www.
christelhouse.org.
www.christielodge.com
A directed focus of “Service Excellence” remains the key to the
success experienced at The Christie Lodge, located in the expansive
Vail, Colorado ski and recreation area. The Christie Lodge is one
of the largest single-site, independent timeshare resorts in the
country, with 14,500 deeded intervals. Lisa Siegert-Free started with
The Christie Lodge in 1984. Early on, Lisa discovered questionable
management practices, took the information to the Board and was
highly instrumental in prompting a full investigation. Thereafter,
The Christie Lodge became a testament to one of the more significant
property recoveries to be found in the industry.
Lisa’s background at the Christie Lodge spans more than 29 years,
holding various positions from the Accounting Department, to
middle management and 17 years ago she was promoted to General
Manager. Recently Lisa also became the Managing Director, and
currently holds both positions at the Christie Lodge. Today The
Christie Lodge stands as a successful, full service, full amenity resort
at the leading edge in operations and financial soundness under
the careful stewardship of Ms. Lisa Siegert-Free, RRP. Lisa and her
team are equally focused on management excellence and continue
to implement the lessons learned through the years.
Managing Director &
General Manager
P. O. Box 1196
47 E. Beaver Creek Boulevard
Avon, CO 81620-1196
970.845.4542 phone
970.949.7765 fax
[email protected]
Lisa serves on the ARDA Board of Directors, Meetings Committee,
Resort Management Committee, Resort Ops Council and the HOA
Outreach Committee on which she serves as Vice Chair, State
Legislative Committee, Federal legislative committee, and ARDAROC executive committee. Lisa currently chairs ARDA Rocky
Mountains. Lisa has been a speaker at past ARDA meetings on
subjects such as: Renovations, Resales, Reserves, Human Resources,
Customer Service, Profit Centers, CIRA Guidelines, and Financial
Planning for Associations.
Lisa has a Bachelors of Science degree in Business Administration
with an emphasis in Computer Programming and Systems
Administration. Her minor is in Accounting. She has continued her
education on the graduate school level by pursuing her Masters in
Finance. She is also a Certified Paralegal and a graduate of the Dale
Carnegie Leadership Course.
THE CHRISTIE LODGE OWNERS ASSOCIATION
Lisa Siegert-Free, RRP
Lisa is an avid skier, road and mountain biker, and mountain climber.
She has climbed 37 of the 54 “Fourteeners”, 14,000 foot mountains,
in Colorado. As a musician, Lisa plays French horn in the Vail Valley
Symphony and for the Alpine Wind Ensemble.
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CONCORD
for technology solutions created, developed and integrated in
the hospitality industry. The ACE Innovator Award recognizes a
company that has developed a groundbreaking product, service or
concept.
Orlando Office
2295 South Hiawassee Road
Suite 301
Orlando, FL 32835
321.293.0293 phone
321.293.0291 fax
Robert W. Bertrand
President and CEO
4150 N. Drinkwater Blvd., Suite 200
Scottsdale, AZ 85251
480.214.4400 direct
800.685.8736 Ext. 1001
480.281.3131 fax
[email protected]
Mexico City Office
Insurgentes Sur No. 670 piso 2
Col. Del Valle
CP 03100 México, D.F.
México
(55) 1101-0370 office
(55) 1101-0380 fax
www.PowerOfConcord.com
www.blackwellrecovery.com
Over the course of more than 25 years, Concord has become a
driving force for innovation and a benchmark for performance
in the receivables servicing industry. Through it all, Concord has
worked hard to ensure that their talented, highly experienced
staff is engaged with customers at a personal level and that their
commitment to the customer’s needs remains in the forefront.
Today’s companies demand a more sophisticated set of tools to
handle the job accurately, quickly and with utterly predictable
results. Concord is perfectly poised to meet this demand with
a dedicated focus on three key areas: Power, Performance and
Personalization. Concord is in the business of harnessing the Power
of their vast industry experience, the Performance of their leadingedge software and technology tools, and the flexible Personalization
of all their business solutions to help clients achieve greater success.
Founded in 1988, Concord maintains a strong emphasis on utilizing
technology to obtain efficiency, accuracy and flexibility to respond
to client needs. Asset classes include both secured and unsecured
consumer receivables in multiple sectors including hospitality,
home improvement, energy efficiency and land holdings.
The company services in excess of 2,000 projects and 650,000
consumer obligations with a portfolio size of $3.0 billion. Additional
services include backup servicing, custodial management, and
Portfolio Interest Exemption Trusts (PIET) for payments made to
non-U.S. entities.
Based in Scottsdale, AZ, Concord employs approximately 170
professionals and has satellite offices in Orlando, FL; Buffalo, NY;
and Mexico City, Mexico.
Concord invests heavily in proven enterprise technology solutions,
constantly striving to enhance and improve the best loan servicing
platform in the industry. Known for providing leading-edge
technology solutions, Concord has been the recipient of the
American Resort Development Association’s (ARDA) prestigious
Circle of Excellence (ACE) Innovator of the Year Award, not once,
but twice in recent years. Both awards were granted to Concord
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The majority of Concord’s clients manage their own internal
collections and customer service teams, using Concord’s awardwinning Interlink® platform, which allows clients full control of all
consumer touch points. Concord’s on-demand technology solution
— often referred to as “Software as a Service” or SaaS - coupled
with a comprehensive servicing strategy affords clients increased
efficiencies in critical operational areas, allowing them to focus on
their core competencies.
As a technology strategic partner, Concord helps clients reduce
capital expenditures in IT areas such as data security and disaster
recovery supported by robust contingency plans, 24/7 technical
support, continuous development and betterment of the clients’
technological platform, redundancy and data preservation and the
personnel costs associated with it.
Concord’s consolidated financial statements are audited by Deloitte.
In addition, Deloitte has performed the Statement on Standards for
Attestation Engagements (SSAE 16) Service Organization Control
(SOC Type 1) review of Concord’s control activities and processes for
6 consecutive years (prior to July 2011, the audit was known as SAS
70). The SSAE 16 is a widely recognized auditing standard developed
by the American Institute of Certified Public Accountants (AICPA).
A Service Auditor’s Report with an unqualified opinion that is
issued by an Independent Auditing Firm differentiates the service
organization from its peers by demonstrating the establishment of
control objectives and effectively designed control activities.
Concord maintains a PCI DSS Level 3 Certificate of Compliance
from Trustwave Information Security & Compliance, which
means their network security has been designed with the Payment
Card Industry’s required practices with respect to firewalls, data
encryption, virus protection, system access, intrusion detection and
protection.
Blackwell Recovery
Blackwell Recovery is a highly refined, third-party collections
service offered under the Concord banner. Blackwell was launched
in the fall of 2011 to answer the call for a more effective recovery
solution – “debt collections for the next generation of consumers.”
Blackwell offers developers, resort operators and Home Owner
Associations a fresh approach to getting delinquent owners back on
track. By combining innovative technology solutions with a diverse
set of efficient collection strategies, along with their highly skilled
and experienced collections team, Blackwell Recovery is resultsoriented and offers clients a recovery performance that is among
the highest in the industry.
Vice President Sales & Marketing
P.O. Box 131120
Carlsbad, CA 92014
800.525.6000 office phone
760.931.7799 office phone
760.931.1321 fax
619.249.8887 cell
[email protected]
[email protected]
www.cccreditinc.com
Continental Central Credit, Inc., founded by Richard F. Spielman,
began as a collection agency in Cardiff-By-The-Sea, California, in
1984 specializing in the recovery of government student loans and
FDIC charge-backs.
We have supported ARDA throughout our history as individual
and company members, regional and national sponsors, speakers,
moderators, Chairman’s League and Trustee members and we have
won ARDY Awards for our efforts.
Continental entered the timeshare/vacation ownership business
with Vacation Resorts International, Welk Resorts, Glen Ivy/Equity
Mortgage and a handful of Northern California/Lake Tahoe based
clients. We now proudly work with hundreds of clients throughout
North America from Maine to Florida to the Hawai’ian Islands
in the timeshare/vacation ownership marketplace whose tens of
thousands of owners span the globe to all continents.
Senior management includes personnel who have been with
the company since its founding and has more than 150 years of
experience in the timeshare/vacation ownership industry. Our
collector staff and support team members average more than ten
years of experience in the industry.
Continental Central Credit, Inc. concentrates its efforts upon
returning to our clients their owners and members who are once
again current with their financial obligations and who have been
treated with respect and dignity during their time of financial
trouble. Internally, we maintain a very active hands-on approach
to our business model and we partner constantly with our clients to
maximize the return for our clientele.
CONTINENTAL CENTRAL CREDIT, INC.
Robert H. Black, Jr.
Continental was the very first collection agency to legally prove and
to actually work for timeshare/vacation ownership clients for “NO
COST” when collecting delinquent HOA accounts. Continental
maintains its own legal department headed by Mr. Michael E.
Williams, Esq..
Mr. Josh S. Marukelli, Vice President of Operations, co-ordinates
the internal customer service and sales processes for the company.
Mr. Robert H. Black, Jr., Vice President of Sales & Marketing,
oversees the sales and marketing for the company specializing in
niche marketing and new product introductions.
Ms. Gigi Spielman, Chief Financial Officer, handles all financial
matters and the personnel disciplines.
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CROSS, FERNANDEZ & RILEY, LLP
Kevin J. Riley, CPA
Audit Partner
Suite 800
Orlando, FL 32801
407.244.7166 phone
407.841.6347 fax
[email protected]
www.cfrcpa.com
Cross, Fernandez & Riley, LLP (“C/F/R”) is a full-service accounting
and consulting firm offering audit, tax, forensic accounting and
litigation support, due diligence, emerging business, employee
benefit plan and other business consulting services to a wide variety
of hospitality, real estate and timeshare clients. The firm is known
for its in-depth industry knowledge and broad range of services,
timeshare tax expertise, quality reputation and high value-to-fees
assessment. Furthermore, its professionals are dedicated to yearround, not just year-end, involvement and assistance with their
clients.
The firm is a member of the BDO Seidman Alliance, a nationwide
association of independently owned local and regional accounting
and consulting firms with similar client service goals. The Alliance
consists of over 400 member firms throughout the United States.
BDO USA, LLP is one of the nation’s leading accounting and
consulting firms with 37 offices throughout the country. It is the
U.S. member firm of BDO International, one of the world’s largest
accounting and consulting organizations, with over 1200 memberfirm offices in more than 138 countries.
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In addition to general audit and tax services, C/F/R serves
numerous clients in related industries. Timeshare developers,
clubs, hotels, resorts and restaurants have used their consulting
services. The firm offers development consultation, assistance in
securing financing to acquire or develop properties, timeshare
and condominimum associations mergers and acquisitions, due
deligence, and compensation structure and staffing level reviews.
Beyond its expert accounting services, the firm can serve the entire
spectrum of consulting needs, which makes it an advantageous
choice. C/F/R offers the best of both worlds—the resources of
an international accounting firm and the attentiveness of a local
accounting practice.
Kevin J. Riley is an audit partner and director of Hospitality
Services for C/F/R. He is member of the American, Florida and
Illinois Institutes of Certified Public Accountants and served on the
AICPA Advisory Group on Real Estate Timeshare Transactions for
drafting a Statement of Position on Accounting for the timeshare
industry. In addition, he serves as Chairman of the ARDA Audit
Committee, and is a member of ARDA’s Finance and Investment
Committees. He is also a past ARDA board member, past chairman
of the ARDA International Foundation Investment Committee,
and past member of the ARDA International Foundation Board of
Trustees.
President, Customer Count
317.816.6000
[email protected]
CUSTOMER COUNT
Robert A. Kobek, RRP
www.customercount.com
CustomerCount SM is a flexible customer feedback solution providing intuitive real time reporting, fast turnaround on updates, detailed
and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line.
The CustomerCount online survey system presents questions to maximize response rates and deliver our clients customized and actionable
information. It can be transparently branded for companies and/or products. This customer engagement solution was developed with
the timeshare industry in mind by building a technological platform segmenting customer data from call center operations, sales tours of
timeshare properties, and a customer’s vacation experience. CustomerCount minimizes labor resources in managing a customer satisfaction
program while pushing real-time information to key decision makers so an organization can have a competitive edge. Our background
lends particular expertise to surveying Guest Satisfaction with hotel and resort experiences, and Guest Satisfaction with contact center
experiences. Our robust reporting component supports 24/7/365 online access to real time customer feedback via reports customized to
meet your business needs.
CustomerCount was introduced into the timeshare industry in 2007 by Mobius Vendor Partners, as a process improvement service and
continues to serve ARDA members globally in over 35 languages.
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DAILY MANAGEMENT, INC.
Ms. Janice W. Feirstein RRP
President, CEO
16461 Racquet Club Rd
Weston, FL 33326-3131
954.385.8599 phone
954.385.8591 fax
[email protected]
www.dailymanagementresorts.com
Daily Management, Inc. (www.dailymanagementresorts.com)
is a full service Property Management Company specializing in
Vacation Ownership Resorts in the states of Florida, Massachusetts,
Nevada and Virginia. Founded in 1981 and headquartered in
Weston, Florida with a satellite office in Daytona Beach, Florida.
Daily Management resort locations provide vibrant and attractive
places to vacation through its 18 ownership resorts. Our more than
800 employees embrace all that is good in life and are extremely
passionate in providing the highest standard of service and
attention to detail to all of our travelers, guests and owners. Daily
Management currently manages vacation ownership resorts with
a combined total with over 8,000 beds. With properties spanning
over four states, Daily Management has the unique capability to
create lifestyle experiences that teach, motivate and engage the
senses, for guests and owners of all ages. A strong commitment to
responsible environmental stewardship and sustainability is a goal
in all of our resorts’ daily operation, without sacrificing the quality
of its amenities and services.
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Daily Management’s mission is to exceed the expectations of our
guests, inspire and reward our associates and provide superior
customer service to our owners who entrust us with managing
their assets.
Janice Feirstein is the President of Daily Management Inc. and is a
licensed real estate broker in Florida and Nevada. Ms. Feirstein has
been a member of the American Resort Development Association
(ARDA) since 1982, and is a Registered Resort Professional
(RRP). In 1998, Ms. Feirstein was appointed to the ARDA-ROC
(Resort Owner’s Coalition) Executive Committee, she has received
several awards of recognition. In addition, Ms. Feirstein serves on
numerous Vacation Ownership homeowners’ Board of Directors
as President/Secretary/Treasurer.
Chief Executive Officer
PO BOX 3849
Myrtle Beach, SC 29578
843.449.1354 x222 office
843.222.3030 cell
[email protected]
www.defenderresorts.com
DEFENDER RESORTS, INC.
Kenneth L. McKelvey, CPA, RRP
Defender Resorts has for over thirty years offered a full array of professional services to numerous Timeshare, Quarter-share, Points
and Condominium Associations. These services include: operational management, development sales and marketing, rental and resale
programs among other specialized areas of oversight. In addition to the above standard services, Defender has been retained and/or
appointed to offer management support to both Homeowners Associations and Lenders during various troubled times.
Defender is able to offer its clients a uniquely personalized approach to management. This is accomplished through our skilled personnel,
carefully crafted systems, procedures and tested techniques that we continually critique and update in order to stay on the cutting edge of
our evolving industry.
Defender, known for its innovative, caring and personalized approach, has helped many distressed Associations by teaming with their
Boards of Directors to guide their resorts to a brighter future.
Defender currently offers its professional management services to twenty-six (26) timeshare resort associations that span along the eastern
seaboard: Massachusetts, Delaware, Maryland, North and South Carolina and Florida, The Florida Keys, The USVI (St. Croix), and St.
Maarten, DWI. In addition, Defender is both the managing agent and sales and marketing agent for a resort located in the Cayman Islands.
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DIAMOND RESORTS INTERNATIONAL®
Stephen J. Cloobeck
Frank T. Goeckel
Founder and Chairman
10600 West Charleston Boulevard
Las Vegas, NV 89135
702.823.7700 phone
702.684.8730 fax
Senior Vice President, Management Services Development
10600 West Charleston Boulevard
Las Vegas, NV 89135
702.823.7440 phone
702.765.8760 fax
www.DiamondResorts.com
Diamond Resorts International®, with its network of more than
300 vacation destinations located in 33 countries throughout the
continental United States, Hawaii, Canada, Mexico, the Caribbean,
South America, Central America, Europe, Asia, Australia and
Africa, provides guests with choices and flexibility as they design
their dream vacation, whether they’re traveling an hour away or
around the world. Our hassle-free, relaxing vacations give guests a
truly memorable experience every time, for a lifetime.
Diamond Resorts International® manages vacation ownership
resorts and sells vacation ownership points that provide members
and owners with Vacations of a Lifetime™ through 92 managed
resorts, 210 affiliated properties and four cruise itineraries. To learn
more, visit DiamondResorts.com.
Leadership and Vision
DRIven® by a passionate team of experts and industry visionaries,
Diamond’s executive team boasts extensive and unparalleled vacation
ownership and hospitality experience in resort development, sales
and marketing, resort management, design, purchasing, technology
systems, finance, law and human resources. Focused on leading the
hospitality and vacation ownership industries through innovation
in product, customer service, process efficiencies and technology
infrastructure, Diamond Resorts International® continues to
position its brand for growth and development.
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A Global Hospitality Company
Diamond Resorts International® offers a portfolio of affordable
luxury resorts throughout the continental United States and
Hawaii, Canada, Mexico, the Caribbean, South America, Central
America, Europe, Asia, Australia and Africa, and membership in
THE Club®, our points-based vacation exchange program, provides
much more than traditional vacation ownership.
A Standard of Excellence
Diamond Resorts International® is committed to providing every
member, owner and guest with the quality, comfort, convenience
and service they deserve. Our ever-growing worldwide family
and our on-going commitment to providing a branded hospitality
experience ensures every guest experiences that home-from-home
vacation lifestyle they have come to expect.
The Power of Many, The Comfort of One
THE Club® at Diamond Resorts International® provides members
with the hassle-free flexibility to plan custom tailored vacations with
the peace of mind that Diamond Resorts International® provides
through its commitment to a high standard of quality and service
excellence. Whether planning a weekend getaway for two or inviting
the entire family along, a world of destinations, accommodation
styles, travel benefits, activities and more are available to members
of THE Club® at Diamond Resorts International®.
Inspired by guests who return to Walt Disney World resorts and
theme parks year after year, the Disney Vacation Club ownership
program provides its members with a wide variety of quality
vacation experiences in the Disney tradition while offering the
freedom to tailor vacations to each family’s interests and personal
needs. Through a highly flexible vacation point system, members
have access to hundreds of vacation experiences around the world.
Members also receive exclusive privileges and special discounts
on such things as Disney dining, recreation, special events and
merchandise.
Disney Vacation Club continues to introduce new advantages
for members through its Membership Magic initiative in 2014,
providing enhanced membership services, exclusive access to
Disney experiences and other unique and value-added elements
that only Disney can deliver.
At the same time, Disney Vacation Club is going through one of
the most exciting periods in its history, opening new resorts and
unveiling magical new enhancements at its existing properties. In
2013, Disney Vacation Club welcomed its first members and guests
to The Villas at Disney’s Grand Floridian Resort & Spa, located just
steps away from the world-class dining, recreation and amenities of
one of Disney’s premier resorts (Disney’s Grand Floridian Resort
& Spa) and positioned along the monorail system within close
proximity to the Magic Kingdom Park. Disney also unveiled the
expansion of Aulani, a Disney Resort & Spa, in Hawaii, giving
families even more to love with new pools, water features, dining,
shopping and entertainment.
And the momentum keeps building: Disney Vacation Club has
announced plans for another property along the monorail system,
this time at Disney’s Polynesian Resort. Construction is estimated
to be complete in 2015.
Disney Vacation Club’s exciting Member Getaways allow members
to use their membership for vacation experiences and special access
worldwide, from stays at Disney theme park hotels to sailings with
Disney Cruise Line to tours with Adventures by Disney. Members
also enjoy access to exclusive and renowned hotels in the world’s
most desired destinations through our exchange partner, RCI.
Ken Potrock
Senior Vice President and General Manager
1390 Celebration Blvd.
Celebration, FL 34747
407.566.3830 phone
[email protected]
www.disneyvacationclub.com
DISNEY VACATION CLUB
In October 1991, Disney Vacation Club® revolutionized the
vacation-ownership concept, drawing on Disney’s unrivaled brand
of imagination and innovation. Today, nearly 200,000 member
families from approximately 100 countries and every U.S. state are
enjoying “Vacations You Never Outgrow” through the magic of
Disney Vacation Club.
The collection of Disney Vacation Club resorts currently includes
12 themed properties:
At the Walt Disney World Resort
• Disney’s Old Key West Resort
• Disney’s BoardWalk Villas
• The Villas at Disney’s Wilderness Lodge
• Disney’s Beach Club Villas
• Disney’s Saratoga Springs Resort & Spa including the
Treehouse Villas at Disney’s Saratoga Springs Resort
• Disney’s Animal Kingdom Villas
• Bay Lake Tower at Disney’s Contemporary Resort
• The Villas at Disney’s Grand Floridian Resort & Spa
• Planned for 2015—a new Disney Vacation Club property at
Disney’s Polynesian Resort
At the Disneyland Resort
• The Villas at Disney’s Grand Californian Hotel & Spa
In Vero Beach, Florida
• Disney’s Vero Beach Resort
In Hilton Head, South Carolina
• Disney’s Hilton Head Island Resort
On the island of Oahu, Hawaii
• Aulani, Disney Vacation Club Villas, Ko Olina, Hawaii.
Disney Vacation Development Inc., part of the magic of The Walt
Disney Company (NYSE:DIS), operates Disney Vacation Club.
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DLA PIPER LLP (US)
Peter A. Levy
Partner
203 North LaSalle Street
Suite 1900
Chicago, IL 60601-1293
312.368.4068 phone
312.630.5342 fax
[email protected]
www.dlapiper.com
The business lawyers of DLA Piper, based in offices across the
US and around the world, practice in core areas including real
estate, corporate and securities, litigation, intellectual property and
government affairs. Worldwide, DLA Piper has more than 3,500
lawyers in 69 offices in 30 countries throughout Asia, Europe, the
Middle East and the US.
On behalf of clients in development, marketing, sales, finance,
management and structuring of timeshares, we guide clients in
establishing, and converting to, “points-based” structures, creating
timeshare condominium structures, complying with timeshare
laws and hypothecating commercial paper and notes to lenders. We
also represent clients forming timeshare entities in non-traditional
settings, such as cruise ships and recreational vehicles. We also
design models for fractional ownership plans and so-called nonequity and private residence clubs.
We also advise capital providers — both equity investors and debt
capital providers — and ensure that those clients maximize security
in the unusual collateral scenarios that timeshare transactions
present. We counsel clients about proposed laws and regulations
at the federal, state and local levels, providing advice that extends
beyond timeshare laws into privacy and data security, labor and
employment, zoning and land use, and disabled access.
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We work on a broad scale, bringing together our numerous practice
areas to address hospitality industry problems not just anywhere
in the US but around the world. We assist with litigation in
disputes concerning hotel ownership and operation; franchise and
distribution; bankruptcy; labor and employment; and advertising
and promotions. Our nationally renowned construction law
group guides clients in the design, building and management of
complex and phased construction projects. We also bring you the
benefit of their broad experience negotiating complex financing
arrangements. Our Government Affairs practice works with some
of the world’s largest and most influential hotel chains to draft
legislation, testimony and briefs and represents clients before
federal agencies, Congress and the White House, as well as before
state and local government bodies.
Member
16 South Second Street
Richmond, VA 23219
804.788.4457 phone
407.217.1717 fax
[email protected]
www.ecrlegal.com
For over 30 years, Eck, Collins & Richardson, P.L. has provided
legal services to the resort industries of timesharing, campgrounds,
travel clubs, fractionals and second-home communities.
Francis T. Eck founded the firm in 1969 in Richmond, Virginia.
Philip W. Richardson joined the firm in 2009 and became the firm’s
sole member after Mr. Eck’s death and Mr. Collins’s retirement in
2012. A Cum Laude graduate of the University Of Georgia School
Of Law, Mr. Richardson spent nine years as in-house counsel at
Starwood Vacation Ownership, Inc, one of the largest branded
timeshare developers. Prior to that, Mr. Richardson was in-house
counsel with Peppertree Resorts Ltd., which was a privately owned
timeshare developer.
From offices in Richmond, Virginia, Orlando, Florida and North
Charleston, South Carolina, the firm services its resort industry
clients in Maryland, Virginia, North Carolina, South Carolina,
Georgia, Tennessee and Florida. In jurisdictions where the firm
does not have a licensed attorney, our staff of legal professionals
affiliates with local counsel to fulfill the client’s needs.
The firm’s attorneys represent developers, owners’ associations
and individual timeshare owners. It assists developers in closing
and recording their transactions with timeshare purchasers. This
includes preparing and reviewing the transaction documents,
recording those documents and certifying title as needed for title
insurance. The firm also assists developers with acquiring land
and entitlements, corporate creation and maintenance, taking
out AD&C and hypothecation loans, securitizations, creating
timeshare regimes and registering those regimes. The firm also is
a pioneer in using cloud-based technology to economically and
efficiently foreclose on owners’ defaulted mortgages and association
assessment liens.
ECK, COLLINS & RICHARDSON, P.L.
Philip W. Richardson
The firm represents timeshare owners in the transfer of their
interval as a gift or as a sale. The level of service to these clients
can range from simply preparing a deed and recording it to a full
closing with title and escrow services provided.
23
EQUIANT FINANCIAL SERVICES
Equiant provides businesses with the tools necessary to unlock
valuable information and provide innovative solutions for
information found in our client’s portfolio data, immediately
improving operations.
Frank A. Morrisroe
President
5401 North Pima Road
Suite 150
888.302.5938 phone
[email protected]
www.equiant.com
Customer Service & Collections
Equiant trains and submerses our associates in our client’s
business. Our systems capture the pertinent information required
to communicate and resolve customer inquiries and concerns.
Vacation points, watercraft type/model/VIN, land block and parcel,
it doesn’t matter. Our system dynamically stores the information
critical to you and your customers, thus enhancing our effectiveness.
Document Custody
Equiant’s Commitment to Our Clients
Our portfolio servicing solutions will immediately create value for
you and be supported every day by our commitment to exceed your
expectations. This isn’t a slogan or marketing pitch, it is our culture,
our way of life. To exceed your expectations, Equiant depends
and focuses on our Employees, our Experience and our drive to
Excellence. Equiant is known by developers and lenders throughout
the industry for client service. We are proud of that reputation and
how we have served our clients and their customers for more than
28 years. We also know what we have to be and do to keep people in
our business telling their stories about Equiant’s customer service.
Equiant offers customized outsourcing solutions for your portfolio
servicing needs. We have clients who have their staff on our system
and we have clients who have totally outsourced their servicing
departments to Equiant. YOU decide how you want to manage
your portfolio; Equiant will provide you with the tools to do it.
Together we can load new or aged receivables onto our servicing
system, generate payment coupons or statements (paper or
electronic), collect payments, perform customer service and
collections, check in and securely store collateral documents, and
provide a wide variety of reporting options on all services provided.
Equiant also provides fee account servicing with frequency
options. We track and provide separate reporting on fees, dues and
services relating to Maintenance, Membership, Legal, Collections,
Association, and Taxes.
24
All contact with the customer including statements, ACH, credit
cards, and letters can be performed private labeled, under our
client’s name.
Equiant understands the importance of your critical documents
and what they represent. Equiant has skilled Document Custody
staff committed to providing document check-in receipt and
certification, monthly inventory and more, all enhanced with full
online reporting capabilities. All custody services are performed
from our industry acclaimed collateral vault. We are licensed in all
states as required and maintain rigorous quality control programs
that include continuous training, client feedback and providing
an annual SSAE16 report. Fully insured with error and omission
coverage, we undergo internal and external auditing including the
state banking commission.
Business Intelligence Tool Set (BITS)
Hidden inside your servicing data are tools you need to make your
business more efficient and effective. BITS is Equiant’s Web-based
interface that unlocks data, giving you instant and unprecedented
access to critical information on business performance. BITS’
intuitive layout gives you the ability to look at both historical and
current trend analysis from a high level or to drill down to specific
data in your area of interest. From customized Aging Stratifications,
Period Remaining Delinquency, Lender Specific Criteria
Integration, to call center volumes, BITS allows you to focus in on
what’s important to your business. Learn more about our services
and how they can help your company improve cash flow, control
payment cycles, align servicing and marketing, scale staffing and
improve the overall performance of your business.
Exclusive Resorts is the world’s foremost private club for luxury
vacations. We combine stunning luxury residences in the best
destinations, customized “bucket list” journeys, immersive cultural
experiences, VIP events, and access to elite private clubs into
a single, seamless membership. Over the past ten years, we have
delivered over 155,000 consistently exceptional luxury vacations for
tens of thousands of members and their families and friends, across
dozens of countries, and all seven continents.
Exclusive Resorts Company Facts
• Founded in 2002; Headquartered in Denver, Colorado
• Chairman is AOL co-founder Steve Case
• CEO is former Euro Disney and Club Med CEO Philippe
Bourguignon
• 4,000+ members; 90%+ member satisfaction rating after
more than 155,000 vacations
• More than 350 luxury residences around the world
• Luxury vacations in more than 60 destinations each year
• Learn more at www.exclusiveresorts.com
How Does Club Membership Work?
To join, members pay a Membership Fee plus Annual Dues. They
can then access all of the Club’s vacation collections and membersonly benefits and services. This includes the assistance of their own
dedicated Exclusive Ambassador, who pro-actively manages their
membership experience to ensure the best vacations possible.
World-Class Exclusive Residences Collection, Ever-Evolving
Vacation Variety, and More
Our Exclusive Residences collection includes more than 350 luxury
homes in dozens of destinations around the world, paired with
resort amenities like beach clubs, ski-in/ski-out access, worldclass golf, amazing spas, and more. Our residences are spacious
enough for large family gatherings and include amenities ranging
from private pools and hot tubs to gourmet kitchens and expansive
outdoor living areas. Our select partnerships with premier resorts,
including Montage Laguna Beach, Esperanza in Los Cabos, Grand
Wailea Resort & Spa, The Cloister at Sea Island, Georgia, and
Viceroy Anguilla give our members unparalleled opportunities to
relax, play, learn, indulge, explore and dream.
Adam Wegner
EVP, Strategy and Corporate
Development
Exclusive Resorts, LLC
1717 Rhode Island Ave., N.W.
Suite 900
Washington, DC 20036
202.776.1403 office
301.801.3598 mobile
[email protected]
EXCLUSIVE RESORTS, LLC
What is Exclusive Resorts?
www.exclusiveresorts.com
In addition to our Exclusive Residences collection, each year we
offer a selection of luxury vacation experiences in dozens more
fascinating places around the world:
• Exclusive Journeys featuring custom-designed adventures
across all seven continents
• Exclusive Immersions focused on one fascinating culture
each year
• Exclusive Events offering VIP access to experiences nearly
impossible to enjoy on your own
• Exclusive Alliances providing access to elite private clubs
around the globe
• Exclusive Privileges hand-selected benefits to enhance our
members’ travels and lives
Personal Service through Trusted Relationships
Personalized service is a hallmark of Exclusive Resorts membership.
So we tend to the details, large and small, that make each vacation
special and carefree. Each member has their own Exclusive
Ambassador, who cultivates trusted relationships with the
members and their families, recommends vacations, arranges their
reservations, and handles all the details so everything is tailored to
their individual interests.
25
EXTREME ENGINEERING
Jeff Wilson
CEO
3125 Penryn Road
Suite 330
Penryn, CA 95663
916.663.1560 office
916.660.9127 fax
[email protected]
www.extremeengineering.com
www.highactionadventures.com
Our Business
Jeff Wilson, CEO of Extreme Engineering
Founded in 1995 by Jeff Wilson, Extreme Engineering is the leader
in extreme, interactive fun. Extreme Engineering has over 19 years
in creating adventure. Today Extreme Engineering holds 8 industry
awards in technology and Best New Product categories for the
entertainment market. With over 1,000 customers worldwide such
as NASA, Disney, Vail, Cirque du Soleil, Six Flags, One & Only
Resorts and Atlantis, Extreme Engineering is the largest supplier
in adventure equipment to the resort and entertainment industries.
Extreme Engineering’s goal is to provide resorts with “stay-to-play”
solutions, keeping resort guests entertained with safe thrills and
memories that last a lifetime.
Mr. Wilson has a mechanical and aeronautical engineering degree
from California State University Long Beach. Jeff Wilson has over
30 years in engineering and design experience through Hughes
Aircraft, American Hospital Supply and Hewlett Packard. Jeff has
consulted for Bell Helmet, NASA, Disney, Flowline and many
others. Mr. Wilson holds over 20 patents to his name, including
the mobile climbing wall, auto-belay systems, medical safety
equipment, level sensing products and decelerating devices on
zip lines. Jeff serves as a Trustee with ARDA and a committee
member with ASTM F-24. Jeff ’s passion is providing safe thrills to
destinations, resorts, waterparks and theme parks. Mr. Wilson is an
international traveler, loves motor-biking and fishing around the
world, speaks three languages and has a beautiful wife with over 27
years in marriage. Jeff has three wonderful children, all of which he
is very proud of.
Our “fun-amenities” enhance resort properties and resonate with
pure-play excitement! Extreme Engineering advocates timeshare
growth and development through adventure. We stay true to our
motto, “We create memories through adventure.” Our exclusive
resort solution, called the High-Action Adventure™, incorporates
all of Extreme Engineering’s award winning attractions into one
place. Guests are transformed into thrill-seekers by zip lining, air
jumping, conquering challenge courses and rock climbing. The
High-Action Adventure™ area can be scaled and custom themed to
fit into any resort environment, amenities are engineered to exceed
industry standards, provide safety with no risk, require minimal
staffing and are fun for all ages. We make “fun your business™”
and ensure that your guests experience, live and breathe resortadventure.
26
Rob Cohen
Vice President/Executive Director
316 W. Mission Avenue
Suite 121
Escondido, CA 92025
303.506.7070 phone
760.747.7682 fax
[email protected]
Senior Vice President
2400 Maitland Center Parkway
Suite 200
Maitland, FL 32751
407.645.1070 main
407.618.2939 direct
[email protected]
www.fidelitytimeshare.com
Fidelity National Timeshare (FNT) provides closing services and
title insurance to both deeded and non-deeded interests including
timeshares, points-based clubs, travel clubs, fractional, shared
ownership properties and private residence clubs. In addition
to its underwriting and title services, FNT’s menu of services
includes: complete escrow/title products and services, custom
designed inventory tracking, foreclosure/deed-in lieu services,
custodial services, document management, bulk assignments/
collateralization/hypothecations and more.
Fidelity National Financial, Inc. (NYSE: FNF), FNT’s parent
company, has tremendous financial strength and is backed by
reserves of more than $1.7 billion—the largest in the industry. The
only company in the core title insurance industry to be recognized
as a Fortune 500 Company, FNF claims-paying ability provides
customers’ peace of mind and consistently earns “A” ratings or
higher from Standard & Poor’s, Moody’s, Fitch and A.M. Best.
Fidelity National Timeshare simplifies the complex needs of the
shared ownership industry through dedication, expertise and
integrity. This unparalleled team of professional leaders brings
decades of expertise and innovation providing a powerful wealth of
information to simplify transactions and ensure closing protection
not only today but well into the future.
FIDELITY NATIONAL TIMESHARE
Grant E. Miller, RRP
Driven by the philosophy that each and every project is unique
requiring its own specialized support from a title insurance partner,
FNT customizes its menu of services to fit the needs of each
individual development or project.
From the simplest to the most complex timeshare transaction, FNT
will continue to provide reliability, responsiveness and security to
current and future clients.
Dedicated solely to working within the timeshare and shared
ownership arena, FNT serves clients both domestically as well as
internationally.
27
FIESTA AMERICANA VACATION CLUB
José Carlos Azcárraga
Jose Carlos Azcarraga—CEO, Grupo Posadas
CEO Grupo Posadas
Paseo de la Reforma #155 - PH
Lomas de Chapultepec
11000 México, D.F.
(55) 5326-6860 phone
[email protected]
José Carlos Azcarraga is Chief Executive Officer for Posadas
since last November 11, 2011, overlooking company 4 division:
Ownership and Leased Hotels, Management and Franchise Hotels,
Vacation Ownership and Posadas Ventures.
www.favc.com
www.posadas.com
Fiesta Americana Vacation Club is a long-term vacation program
that offers our Members hundreds of options and destinations
to plan their vacations in a flexible manner, always counting on
the expertise and tradition of the leading hospitality companies
worldwide. As part of Grupo Posadas —the leading hotel operator
Company in Mexico — our Vacation Club provides our Members
with solid and ever-growing vacation options, thus generating
amazing vacation experiences for decades to come.
Fiesta Americana Vacation Club has over 32,000 Members, both
domestic and international.
Our Point-based program allows our Members to experience
vacation villas or hotel rooms within our list of hundreds of
participant resorts and hotels, in addition to several lodging options
through our hospitality partnerships with Hilton Grand Vacations
Club in the United States, and RCI in the rest of the world. In
addition, our Members can convert their Club Points into frequent
flyer miles or kilometers from affiliated frequent flyer programs.
Because of its flexibility and easiness to allocate Points at will, Fiesta
Americana Vacation Club is the best choice in the world of Vacation
Membership programs.
José Carlos has been a part of Posadas´ Executive Committee since
2001 and the Board of Director´s since 1994.
He holds a college degree in Industrial Engineering and a MBA
degree from the J.L. Kellogg Graduate School, Northwestern
University.
Prior to joining Posadas, José Carlos worked for Booz Allen &
Hamilton, and for Chase Manhattan Bank in New York City.
In 1994, he joined Posadas as Director of the Real Estate Division,
and in 1997 he moved to Orlando, Fl., to lead the structuring and
design of the Fiesta Americana Vacation Club and in 1999 was
promoted as the CEO of the Fiesta Americana Vacation Club,
position he held until November, 2011.
In 2002, concurrently with the above position, he was appointed
V.P. of Sales & Marketing for Posadas’ Hotel Management Division.
In 2008 he was elected for a 2 years term as the Chairman of
AMDETUR (the Mexican Resort Development Association) and
in 2010 he was elected for ARDA’s Board of Directors for the 20102012 term.
Grupo Posadas is the leading hotel company in Mexico. It is the
biggest and most important owner and hotel operator, with more
than 40 years in the national market. It has 104 hotels and more
than 18,000 rooms in resort and city destinations in the Mexican
territory.
It has the most known hotel brands, preferred by hotel owners and
guests: Live Aqua, Fiesta Americana Grand, Fiesta Americana,
Fiesta Inn and One Hotels. Posadas is among the 50 most important
world level operator and owners of hotels. Fiesta Americana
has been recognized as “The Best Chain in Mexico for Second
Consecutive Year”, by Global Traveler Awards. Posadas quotes in
the Mexican Stock Exchange since 1992.
Posadas successfully participates in the vacation properties
industry, with its products Fiesta Americana Vacation Club, Kívac
and The Front Door, as well as other businesses related to tourism,
as Ampersand (Loyalty Programs), Konexo (Contact and Data
Center), Conectum (Sharing Services Center), etc.
28
President, Vacation Ownership
Services Division
2300 Maitland Center Parkway
Suite 201
Maitland, FL 32751
407.754.1320 ext. 106 phone
877.508.2446 fax
[email protected]
www.firstam.com
Considering all that we have accomplished, all that we have created,
all the accolades we have garnered, that of which we remain most
proud are our customers. Our customers are some of the best
known, best run, and most prestigious companies in the world.
We are incredibly proud that they have chosen to do business with
us. We strive every day to prove the wisdom of that choice and to
prepare ourselves to be the smart choice for tomorrow.
Our focus on customer service and innovation has put us very clearly
in the lead in our market. We offer the largest group of employees
dedicated exclusively to servicing the vacation ownership industry.
Our employees are drawn directly from the operations of vacation
ownership developers, from exchange companies, from the legal
profession, from banking and from traditional title insurance
backgrounds. Our experience goes deeper and is more diverse than
can be found with any other service provider in our field.
Our competitors may discuss their networks available to service
your accounts, but they won’t tell you that First American is
the underwriter that enjoys a number one market share in most
markets throughout the world. Our competitors may tout their
innovative products such as their UCC policies but they won’t tell
you that First American invented these products and that theirs
are but copies of our original. Our competitors may talk about
their technology but they won’t tell you that only First American
has successfully rolled out a single platform nationwide (and
increasingly worldwide) network that is so innovative that the
world’s largest software company uses us as an example in their
marketing campaigns. Nor will they tell you that rather than trying
to fit you into a system designed for whole ownership transactions
we have developed our own vacation ownership specific software
designed specifically to meet your needs.
to a successful venture. Regulatory compliance is more important
than ever. Old and inefficient ways of doing business simply cannot
be tolerated. Processes must be refined, reviewed and refined
again. Costs must be justified and, where there is no benefit, cut
completely. True partnerships must be formed in the sense that
trust and mutuality of interest are integral to a relationship.
First American is a company that has proven that it understands
these concepts and incorporates them into every aspect of its
business. We don’t do business with every customer that calls on
us but if yours is a company that shares our values, our drive, our
focus and our dedication we want to hear from you at any of our
three locations:
Honolulu
Kathy Mizusawa
808-539-7504 Orlando
Julie Thompson
407-754-1320 Las Vegas
Jennifer Munoz
702-304-7519
FIRST AMERICAN TITLE INSURANCE COMPANY
Wayne Sobien
More information about our company and an archive of our press
releases can be found at www.firstam.com.
We know that the market has changed and continues to change. We
understand that leadership, resources, innovation and dedication
were always desired from your vendors but now they are essential
29
FNTC AMERICA
Douglas S. Carr
Birch Pond Park
410 Amherst Street
Nashua, NH 03063
866.978.2571
[email protected]
www.fntcamerica.com
www.fntc.com
FNTC America and its sister company FNTC (UK) are the largest provider of trust and trustee services to the vacation ownership industry
worldwide. With over 30 years experience FNTC manages over 300 resort and leisure real estate developments and provides services to
over 650,000 consumers.
Working with legal, tax and financial advisors, FNTC America designs and implements flexible legal structures, based around the trust
model, to provide developers with an efficient and cost effective business model to help grow their business successfully. Whether it’s a
single site development or vacation club with multiple destinations, domestic or international, FNTC America has the proven experience
and expertise to deliver solutions to meet developers’ needs.
In addition to their core business of trustee services, FNTC America also provides a suite of operational and back-office administration
services to simplify processes and reduce administration costs helping to add profit to the bottom line.
30
Members of Foley’s Hospitality, Resort & Golf Industry Team
have represented clients in all facets of the hospitality industry,
including developers, exchange companies, and lenders. Our
attorneys have backgrounds that encompass real estate, business,
tax, environmental, construction, intellectual property, finance,
litigation, consumer finance, privacy, and public affairs, combined
with skill and hands-on experience to guide all clients within the
hospitality industry. Our strength in dealing with the numerous
regulatory requirements of the timeshare and fractional ownership
industry is bolstered by our constant participation in the legislative
process in numerous jurisdictions, both within the United States
and abroad.
In today’s resort development and vacation ownership industry,
developers must adopt new approaches to address new regulatory
requirements and financial risks. The Hospitality, Resort & Golf
Industry Team of Foley & Lardner LLP has extensive experience
in helping clients—from major brands to local operators—in
all aspects of the timeshare and fractional industry. Foley strives
to provide clients with the level of service and attention expected
from one of the industry’s leading legal counsel. Foley provides
a full range of services specifically tailored for the timeshare and
fractional development industry, including representing our clients
with respect to acquisition, financing, development, management,
operations, consumer privacy, licensing, sales, marketing, and
creating innovative use plans and product structures.
With offices throughout the United States and in Brussels, Shanghai,
and Tokyo, Foley provides tailored solutions to meet our clients’
needs—whether local, regional, national or multinational in scope.
Dan Bachrach
Bill Guthrie
Partner
111 North Orange Avenue
Suite 1800
Orlando, FL 32801-2386
407.244.3261 phone
407.648.1743 fax
[email protected]
Partner
111 North Orange Avenue
Suite 1800
Orlando, FL 32801-2386
407.244.3260 phone
407.648.1743 fax
bguthrie @foley.com
FOLEY & LARDNER LLP
Foley & Lardner LLP provides award-winning business and legal
insight to clients across the country and around the world. Our
exceptional client service, value, and innovative technology are
continually recognized by our clients and the legal industry. Foley
has been named one of the elite BTI Client Service 30 for nine of
the past 10 years in a survey of Fortune 1000 corporate counsel,
conducted by The BTI Consulting Group (Wellesley, MA). In
addition, Foley received 26 national first-tier rankings on the 2014
U.S. News - Best Lawyers® “Best Law Firms” list and was named to
the InformationWeek 500 list for seven of the past eight years for
technological innovation that enhances business value. At Foley, we
strive to create legal strategies that help you meet your needs today
—and anticipate your challenges tomorrow.
www.foley.com
Dan Bachrach is a partner with Foley & Lardner LLP and is a
member of the Real Estate Practice and the Hospitality, Resort &
Golf Industry Team. His practice focuses on the condominium,
resort and hospitality industry, including residential, commercial
and mixed-use condominiums, timeshare, private residence clubs,
fractional projects and travel packages. Mr. Bachrach’s experience
includes structuring and development of condominiums,
cooperatives, and vacation ownership projects, as well as
preparation of legal and registration documents for such projects.
He has worked with and advised many of the significant and
globally recognized developers and management companies in the
vacation ownership industry. Mr. Bachrach has also assisted clients
in complying with multijurisdictional regulations.
Bill Guthrie is a partner with Foley & Lardner LLP and is a member
of the Real Estate and Consumer Financial Services Practices
and co-chair of the Hospitality, Resort & Golf Industry Team.
His practice focuses on the condominium, resort and hospitality
industries. Mr. Guthrie’s extensive experience includes structuring
and development of planned unit developments, condominiums,
vacation ownership projects, fractional projects, and clubs for many
major brand participants in the industry. He has also been actively
involved in the creation of multiple mixed-use development projects
relating to a variety of components, including retail, hotel, office
condominium, residential condominium, timeshare, fractional,
membership club, golf and other amenities. Mr. Guthrie advises
and works closely with globally recognized developers, lenders,
managers and exchange services groups.
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GENERATOR SYSTEMS, LTD.
Steve Pentland
CEO
The Old Granary, Cotton End
Northampton NN4 8HP
United Kingdom
+44 780 233 3733 cell
[email protected]
www.generator-systems.com
Generator Systems are world leading specialists in creating
compelling sales presentations.
We started our journey in this industry in 1990 with our production
company AVTV, now known as Group Impact. Twenty years later
we are firmly established as the best, providing beautiful, powerful
and emotional films for our clients. Impact proudly boasts over 50
ARDA awards with the latest gold ARDY being achieved in March
2010 for the Best Film category.
Generator Systems joined the company portfolio in 2000 and
within the last ten years we have helped deliver great results on over
200 sales decks, across 30 countries in 14 different languages for
over 5,000 sales people.
We launched into 2010 with a fresh mindset and our newest
product, Generator Presenter. 2009 and 2010 have been tough
years for the industry — everyone has had to dig deep to survive
the assault course of these current financial times. We have made
sweeping changes and with our new pricing model, realigned
processes and the improved product, we are now able to better
serve the industry, providing more value for less cost and greater
results than ever before.
Generator Presenter, delivers amazing visual persuasion based on
current sales processes and methodologies. We have also developed
a whole new service to work with developers to track metrics, thus
providing powerful analytics to lift results through new levels of
control; raising the ability to measure and monitor like never before.
Winner of the ARDA Ace award for innovation and top European
awards for Innovation and managing change, Generator software is
now firmly established as the world’s best sales system. In addition
to securing more net sales, Generator provides the presentation
consistency that guarantees better consumer perception, product
education, compliance and brand protection.
On Impact’s film side, we’re still creating and delivering the most
compelling sales movies in the world. Thirteen gold ARDA awards
in twenty years and at least one silver in each of those years is
testament to the effectiveness of this media.
Steve Pentland is joint CEO of Generator Systems and Group
Impact. Steve began his career in accountancy in 1973 then entered
in the IT business in 1980 and spent a decade in sales, marketing
and growing technology companies.
The financial, technical, sales and marketing experience all proved
to be a strong foundation for the success that has been built over the
last twenty years. With Pete Jones, his co-founder and fellow CEO,
Steve’s vision has been responsible for many of the innovations in
sales and marketing that our industry successfully uses today and
his willingness to challenge tradition and convention has often
led to new solutions to issues that have long affected all of our
businesses.
Steve also gives his time and business intellect to committee
positions with ARDA, and the Prince’s Trust charity foundation in
the UK.
A passion for travel and exploration dovetails beautifully with his
globetrotting nature.
32
President and CEO
26691 Plaza Drive
Suite 100
Mission Viejo, CA 92691
(949) 367-0388 Phone
(949) 367-0398 Fax
www.globalexchangevacation.com
Global Exchange Development Corp. (GEDC) was founded in 2002 by Rick Sargent, a 35-year veteran of the timeshare industry. GEDC
is a timeshare development company which includes sales, marketing and management of resort properties across the country.
A timeshare vacation club known as Global Exchange Vacation Club was created by GEDC as a points-based vacation club powered by
RCI Points. The Club is described as a multi-location vacation ownership program that establishes a uniform plan for the development,
ownership use and enjoyment of specified resort accommodations for the benefit of its members.
GEDC and its experienced management staff assist HOA’s, management companies and lenders with distressed intervals by curing
delinquencies and reclaiming inventory that is eventually incorporated into the Club. This creates immediate income for the HOA from
previously non-performing inventory by the collection of new maintenance fees.
GLOBAL EXCHANGE DEVELOPMENT CORP.
Richard D. Sargent, RRP
33
GOLD KEY | PHR HOTELS AND RESORTS
Bruce L. Thompson
300 32nd Street
Suite 500
Virginia Beach, VA 23451
757.491.3000
www.goldkeyphr.com
Based in Virginia Beach, Gold Key/Professional Hospitality
Resources (PHR) is one of the fastest growing, and most respected,
hospitality companies in the mid-Atlantic. Specializing in hotel and
resort management, development and construction management,
timeshare sales and marketing and food & beverage operations,
Gold Key/PHR has a proven record of success. Holding the highest
of standards for all stakeholders—guests, employees, owners and
investors—Gold Key/PHR is poised for unprecedented growth and
even greater success well into the future both here in Virginia Beach
as well as other markets across the United States.
Competition in the hospitality industry today is far too tough for
companies without a true vision to succeed. Fortunately, Gold Key/
PHR has a clear vision of its future even before the company closed
its first deal back in 1989. The first-rate execution of that vision
has elevated Gold Key/PHR into one of the fastest growing hotel
management and vacation ownership companies in the country.
So, does that mean our vision and mission is accomplished? No we
prefer to think of it as a mission firmly on track, in position for even
greater achievements in the years to come.
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Our Vision
To be the leading hospitality company in select markets with
integrated hotels and timeshare properties.
Our Mission
• To exceed the expectations of our guests.
• Have competent, focused, motivated, dedicated associates.
• Properly use and maintain all assets.
• To achieve planned profitability and predictable, sustainable
earnings.
• To attain continuous and planned growth.
Bruce L. Thompson, Chief Executive Officer
Mr. Thompson has built Gold Key/PHR Hotels and Resorts from
an idea to an operation employing over 2,000 people. With his 20+
years’ experience as owner, manager, and developer of hotel and
timeshare properties, he spearheads new ventures and acquisitions,
and monitors and overseas strategic planning as well as all financial,
human and physical resources. His expertise and community
standing have enabled him to successfully propose, lead and
coordinate expansive projects that involve both private investors
and government entities.
www.goodmanagement.com
President
739 Thimble Shoals Boulevard
Suite 304
Newport News, VA 23606
757.596.5215 phone
757.596.7273 fax
[email protected]
GOODMANAGEMENT
Dale F. Goodman, RRP, CHA
Goodmanagement provides resort and hospitality management services to hotels, condo hotels, whole and timeshare owners associations,
senior housing facilities, mixed-use properties, and other projects. The Newport News, VA-based company provides relationship-driven
service to a select national portfolio of high-quality properties. Its results-driven services stem from a commitment to fulfill the promise of
exceptional service to our managed properties.
Operational Focus. After reviewing client goals, Goodmanagement develops an individualized operating plan for each property that serves
as the operations blueprint. Our focus is to provide all of our guests with superior service at a high-quality facility and to maximize the
property’s operational potential. We apply innovative strategies based on successful management methods to help assure success at every
managed location.
Rental Production. Through Goodmanagement’s affiliate company, Kees Vacations, we leverage established partnerships with leading
companies that power global electronic distribution and demand for the vacation rental and specialty lodging industry. These rental
services are available to our managed properties and are also made available to all resorts that want to gain the benefit of our expertise and
the power we have with our partners.
Development Support. Goodmanagement can contribute in the start-up stages by assisting in the development of strategic plans for
an entire project — from conceptualization, design and construction, to the purchasing and installation of furniture and fixtures, to
personnel selection and hiring. We apply our decades of experience to the ultimate goal that the development will not only be functional
and appropriate for its use, but will also meet your investment objectives.
Your Trusted Partner. Goodmanagement acts as your trusted partner, having learned that “doing the right thing” not only fulfills a moral
imperative, it gives us a competitive advantage. This commitment extends to every aspect of our work, creating in employees a profound
sense of self-respect, pride in accomplishments, and the ability to enjoy their work. For more information, visit our Web site, www.
goodmanagement.com. Get to know Goodmanagement, and you’ll see, we’re dedicated to “making good on the promise™.”
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GREAT EASTERN RESORT CORPORATION
C. Dice Hammer
President
610 West Rio Road
P.O. Box 6006
Charlottesville, VA 22901
www.massresort.com
The affiliated group of which Great Eastern Resort Corporation was to become a major part began in 1980, when C. Dice Hammer and James Lambert
founded Recreational Resorts Ltd., the developer of Wilderness/Presidential Resort. Nearly 12,000 undivided-interest owners share this comprehensive
facility, which is located on an historic Virginia battleground area, about 60 miles south of Washington, D.C.
Great Eastern Resort Corp. owns and manages Massanutten Resort, at the peak of the Virginia Mountains, 120 miles from Washington, D.C. The company
has developed several timeshare projects at Massanutten, including Eagle Trace, Eagle Trace at Killy Court, Shenandoah Villas, Shenandoah Villas at Killy
Court, The Summit at Massanutten, Woodstone Meadows and Regal Vistas. The area is a summer and winter vacation haven of several thousand acres.
Great Eastern also owns several recreational and sports facilities at Massanutten, two 18-hole golf courses, a Spa, state of the art WaterPark, Jim Lambert
Park (in memory of Jim Lambert), and many other amenities for the guests to enjoy. Affiliates of Great Eastern also have been involved in completing
several workout programs in Florida, including the Hollywood Beach Club, Lighthouse Cove Resort, Golden Strand Ocean Villa Resort, Bonaventure
Resort and Spa, Costa del Sol Resort and Grandview in Las Vegas. Hammer joined ARDA in 1970 and has been a member of the Chairman’s League
and a Trustee since these membership categories were created. He has also served on the ARDA board of directors and as treasurer of the Virginia Resort
Developers Association (VRDA).
In 1969, Hammer became chief financial officer of Lake Monticello, a 4,500-lot project near Charlottesville, Virginia, and was soon promoted to chief
executive officer. In 1978, he co-founded Driftwood Beach Club and Silver Seas Beach Club, both timeshare projects in Fort Lauderdale, FL. He remained
with all three projects until sellout. Hammer currently serves as president and is a major stockholder of Great Eastern Resort Corp. and its affiliates.
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Co-Chair, Hotel, Resorts & Clubs
1840 Century Park East, Suite 1900
Los Angeles, CA 90067
310.586.7700 phone
310.586.7800 fax
[email protected]
www.gtlaw.com
Greenberg Traurig, LLP is an international, full-service law firm
with approximately 1800 attorneys serving clients from more than
30 offices in the United States, Latin America, Europe and Asia. In
the U.S., the firm has more offices than any other among the Top
10 on The National Law Journal’s 2012 NLJ 250. In Mexico, the firm
operates as Greenberg Traurig, S.C., and in the U.K., as Greenberg
Traurig Maher LLP. Greenberg Traurig has a strategic alliance with
the independent law firm, Studio Santa Maria with offices in Milan
and Rome. The firm was Chambers and Partners’ USA Law Firm
of the Year in 2007 and among the Top 3 in the International Law
Firm of the Year at the 2009 The Lawyer Awards.
Greenberg Traurig brings together the transactional and regulatory
experience of more than 200 real estate lawyers and has a broad
range of contacts in the capital markets. We strive to build longterm value in our relationships through an integrated approach
to the services we offer and are well-suited to counsel clients
through all stages of a project or fund. We are highly experienced
in structuring acquisitions and joint ventures as well as the ongoing
operation and management of real estate assets. Our experience
spans more than four decades of delivering legal solutions for
the construction, development, acquisition and sale, financing,
management, operation, licensing and marketing of most types of
real property. This depth of experience includes broad capabilities
GREENBERG TRAURIG, LLP
Richard F. Davis
to counsel clients on matters specifically involving diverse forms
of recreational real estate: hotels, casinos, destination resorts,
condominiums, condominium hotels, country clubs, timeshare
and fractional projects, vacation clubs and points systems, mixeduse projects, golf courses, marine recreation clubs, ski facilities, and
festival marketplaces.
Richard F. Davis, Co-Chair; Hotels Resorts and Clubs, based in
Los Angeles, has significant experience in U.S. and international
resort and hospitality real estate, business and finance law. He
has represented dozens of nationally and internationally known
owners, developers, investors, operators and lenders in all aspects
of hotel, resort, club, golf and other recreational real estate
acquisition, development, operations, finance, marketing and
regulatory compliance. Davis has spearheaded projects in nearly 20
countries, with substantial involvement in Mexico, the Caribbean,
Central and South America, China, Europe, Japan, Canada, and the
United States. Davis is a member of the California and District of
Columbia Bar Associations. He is a full member of the Urban Land
Institute, the U.S.-Mexico Chamber of Commerce, AMDETUR, the
Caribbean Hotel Association and has held leadership positions in
the Urban Land Institute, ARDA and many other industry groups.
Davis has published articles in national publications and journals
and has been a frequent speaker at industry conferences.
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GREENSPOON MARDER, P.A.
While we have a diverse group of legal offerings rich in traditions
of a full-service law firm, timeshare and resort development are
specific areas of focus for the firm. These are multi-faceted areas of
law requiring knowledge in many disciplines, including:
Gerald Greenspoon, Esq.
Michael E. Marder, Esq.
Co-Founding & Co-Managing
Shareholder
Trade Centre South, Suite 700
100 West Cypress Creek Road
Fort Lauderdale, FL 33309
954.491.1120 phone
954.771.9264 fax
[email protected]
Co-Founding & Co-Managing
Shareholder
Capital Plaza I, Suite 500
201 East Pine Street
Orlando, FL 32801
407.425.6559 phone
407.422.6583 fax
[email protected]
www.gmlaw.com Greenspoon Marder was founded more than 30 years ago with
a focus on providing effective, full-service legal and business
representation to the timeshare and resort industries. In fact, the
firm’s founding partners Gerald Greenspoon and Michael Marder
have built a national reputation for the firm, helping to draft
legislation and staying politically active in areas that affect the
industry and our clients.
Today, Greenspoon Marder is a top-rated law firm with a carefully
assembled team of more than 160 attorneys and 500 support staff,
maintaining 10 offices throughout the state of Florida. While we
maintain offices in Aventura, Boca Raton, Fort Lauderdale, Miami,
Naples, Orlando, Port St. Lucie, West Palm Beach, and Tampa, we
serve clients across the United States and throughout the world.
At Greenspoon Marder, we pride ourselves on being attorneys and
business professionals. Our range of experience and resources rival
those of the largest firms, but our personal attention to detail and
fee schedule resemble those of a boutique practice. Greenspoon
Marder attorneys immerse themselves in clients’ legal and business
needs and day-to-day challenges, in order to pro-actively assess
potential problem areas and provide pro-active, cost-effective
solutions.
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• Acquisition, development and construction financing
• Business & commercial dispute resolution
• Business formation & governance
• Construction & development
• Contractual agreements & negotiations
• Deeded & non-deeded points-based programs
• Environmental issues
• Federal & state regulatory compliance
• Finance & transactions
• Foreclosures
• Homeowner association documentation
• Labor & employment
• Land acquisition, use & zoning
• Litigation
• Marketing & advertising
• Multi-state project registration
• Project/program planning & documentation
• Receivables financing, including public securitization
• Telemarketing & seller of travel regulations and registrations
• Title insurance, escrow & closings
Greenspoon Marder provides a full range of legal services for a wide
variety of property types, including but not necessarily limited to:
• Expansive use combinations with hotel, timeshare & cruise
line interchange
• Innovative points, weeks & flex-use programs
• Mixed-use & multi-use resorts
• Multi-site vacation clubs
• Timeshares & fractionals
• Resort, vacation condominium & condo-hotel properties
• Undivided interest projects
Because Greenspoon Marder is a full-service business law firm,
the Resort & Hospitality practice group has the advantage of
drawing on the experience of our other practice groups, including
but not necessarily limited to: Appellate; Administrative; Banking;
Bankruptcy; Class Action Defense; Collections & Creditor Rights;
Corporate & Business; Finance & Transactions; Foreclosure;
Governmental Relations; Labor & Employment; Litigation;
Lobbying; Real Estate; Regulatory Compliance & Defense; and
Taxation.
Hilton Grand Vacations Company, LLC is a division of Hilton
Worldwide, recognized internationally as a leading global
hospitality company. Headquartered in Orlando, Florida, Hilton
Grand Vacations operates all aspects of Hilton’s highly successful
brand of vacation ownership, featuring the Hilton Grand
Vacations Club® and The Hilton Club® membership programs.
The company’s resort portfolio is comprised of 60 Club affiliated
resorts worldwide including 16 developed and managed resorts,
an additional 27 managed resorts, as well as distinctive affiliated
resorts in California, Florida, Canada and Mexico.
Since entering the vacation ownership industry in 1992, Hilton
has welcomed more than 215,000 Club Member families. Our
membership programs, powered by points-based reservation
systems, are tailored to accommodate the ever evolving travel
preferences of Club Members. In addition to providing preferred
membership in the award-winning Hilton HHonors® guest loyalty
program and access to more than 4,000 properties in the Hilton
Worldwide brand portfolio, Hilton Grand Vacations has created
unique relationships with other renowned leaders in the travel
industry to expand the flexibility of Club membership. Acclaimed
travel partners offer superb advantages for global resort exchanges,
cruise travel, adventure excursions, yacht charters and distinctive
vacation experiences.
Rebecca Sloan
President Global Sales & Hilton
Grand Vacations
Hilton Worldwide
5323 Millenia Lakes Boulevard
Suite 400
Orlando, FL 32839
407.722.3100 phone
407.722.3123 fax
[email protected]
Senior Vice President and Assistant General Counsel
5323 Millenia Lakes Boulevard
Suite 400
Orlando, FL 32839
407.722.3100 phone
407.722.3646 fax
[email protected]
Hilton Grand Vacations continues to strengthen its leadership
presence in the thriving markets of Hawaii, Las Vegas, Myrtle
Beach, Orlando and New York. High-performing teams,
spectacular resort properties and flexible development strategies
are contributing to the brand’s expansion within these highly
demanded destinations. In new markets from Park City, Utah to
Tuscany, Italy, Hilton Grand Vacations has launched successful
resort operations and sales organizations. New strategic
partnerships have elevated the Hilton style of timeshare to new
heights of luxury and excellence. The scope of our development
vision is complemented by our ongoing efforts to continually
enhance the distinctive resort vacation experience and Club
membership benefits we provide.
HILTON GRAND VACATIONS COMPANY, LLC
www.hiltongrandvacations.com
Mark Wang
With more than 20 years of industry leadership, the Hilton brand
of vacation ownership continues to thrive.
The company’s proven growth strategy will remain focused
on capital flexible expansion in new and established markets,
the affiliation of top-quality travel partners and distinctive
resorts and the creation of innovative membership program
enhancements. The vacation preferences and service expectations
of our customers remain essential pillars in our thriving legacy of
excellence.
As part of Hilton Worldwide, our commitment is to create the
satisfaction of a life well-vacationed for our Members, and to
maximize the value for our business partners, through industryleading quality, business stewardship and innovation.
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HOLIDAY INN CLUB VACATIONS®
Spence Wilson
Don Harrill
Chairman of the Board
Orange Lake Resorts
8505 W. Irlo Bronson Mem. Hwy.
Kissimmee, FL 34747
407.239.5200
407.239.1086
[email protected]
CEO
Orange Lake Resorts
8505 W. Irlo Bronson Mem. Hwy.
Kissimmee, FL 34747
407.239.5200
407.239.1086
[email protected]
www.hiclubvacations.com
Our Business
Launched in 1982 by the iconic hotelier Kemmons Wilson, founder
of the Holiday Inn® brand, Orange Lake Resorts continues to be a
highly dynamic, privately owned and operated vacation ownership
company headquartered at its flagship resort in Kissimmee, Florida.
The company’s growing portfolio of family resorts has welcomed
more than 170,000 owners.
In 2008, Orange Lake Resorts revolutionized the timeshare industry
through a strategic alliance with IHG, owner of Holiday Inn and
the world’s largest hotel group by number of rooms, to form the
new Holiday Inn Club Vacations® brand. This historic agreement,
the largest affiliation of its type in the industry, reconnects these
two companies by a shared, common heritage while reaffirming
the values that has brought each great success. It combines the
knowledge, reach and presence of one of the most recognizable
consumer hospitality brands in the world with proven leadership in
providing unique vacation ownership opportunities for generations
of traveling families.
The strategic alliance provides a strong platform that positions
Orange Lake Resorts for a new generation of vacation traveler
through the flexibility of points-based Holiday Inn Club®
membership. Since launching, the Club has grown to more than
80,000 members by providing access to an expanding portfolio
of member resorts and more than 4,500 IHG hotels worldwide
through IHG® Rewards Club, the largest hotel loyalty program in
the world.
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Twitter: @hiclubvacations
Facebook: Holiday Inn Club Vacations
YouTube: hiclubvacations TV
Pinterest: hiclubvacations
Member experiences are enhanced further through the Holiday Inn
Club Partner program that provides access to cruises, international
air travel and non-member resort destinations, plus unique member
events and activities. The addition of the distinctive Signature
Collection luxury portfolio, including locations that are members
of The Registry Collection® program, provides discerning travelers
access to an extraordinary level of vacation ownership.
Our Future
Orange Lake Resorts, through the Holiday Inn Club Vacations
brand, continues to pursue a growth strategy of expanding
into select regional markets by offering unique family vacation
destinations closer to members’ homes and exploring premier
vacation destinations throughout the United States. By early 2014,
members will enjoy access to more than 3,900 villas in 11 resorts.
Combined with international resort travel options in Europe and
the Caribbean through its Direct Destinations program, as well
as worldwide hotel access within the IHG Family of Brands, the
Holiday Inn Club offers one of the most flexible timeshare vacation
products in the industry.
Orange Lake Resorts establishes the strength of success by
championing the core values and quality hallmarks established by
its founder three decades ago. As a privately held company with
a legacy of strong management, it has enjoyed several successive
years of record financial performance. Poised for further growth,
the company will continue to benefit from a proven strategy of
consistently delivering memorable vacation experiences through
diverse destinations that offer unsurpassed value for traveling
families.
Craig has founded several successful international companies
providing travel services and technology to over four million
private clients in six languages.
In addition to his business interests, Craig promotes global travel
and tourism through various international activities, including
image committees, consumer education channels and government
awareness programs.
Craig’s experience and candid approach makes him a frequent
resource for industry trade publications, think tanks, committees,
articles, quotes and speaking engagements.
HSI, now in its twentieth year, has become a premier technology
company, a travel aggregator, and a specialty service company,
which includes unique benefits and financial services not available
through other companies. HSI provides relevant and measurable
support to its partners for the full life span of their product.
HSI products and services include:
• Benefit enhancements with proven and sustainable value
propositions • Entry/Exit programs to maximize efficiency and
conversions • The industry’s only Maintenance Fee cash payment
system • Customized user interfaces for effective benefit integration
• Administrative interfaces that provide transparent access to user
activity 24/7 • Occupancy solutions placing the right heads-in-beds
• Gift Cards for lead generation and brand loyalty • Among others
HSI’s products and services are created and implemented in
accordance with global consumer leisure behavior, which results in
highly effective and sustainable results for HSI partners.
HSI products and services produce:
• Increased sales • Increased maintenance fee collections • Increased
customer satisfaction • New, perpetual revenue streams • Reduced
costs • Reduced delinquencies • Increased occupancy • And more!
HSI brings a level of integrity and generosity important to
developers, sales & marketing entities and HOAs alike. With HSI
products and services, its partners enjoy brand recognition and new
perpetual revenue streams that transcend their property doorsteps.
HSI brings honest and transparent value to the industry, allowing its
partners to deliver benefits that enhance their brand, not injure it.
Craig Morganson
CEO/President
7690 West Cheyenne Ave. Suite 200
Las Vegas, NV 89129
800.353.0774 (US/Canada)
01.800.681.1809 (Mexico)
00.800.0012.2222 (Europe)
702.254.3100 direct
702.309.8800 fax
[email protected]
sales.holidaysystems.com
HSI services include complete revenue-sharing to its partners,
which provides better, and much needed monetization of clients.
With HSI, its partners can capture all of their customer’s travel
business in a zero-overhead pure-profit model.
HSI travel benefits include the most comprehensive selections
available, which provides partners with the ability to integrate
partner-selected benefits…choosing from over 500,000 hotels,
every cruise line and itinerary, every tour package, sports travel,
custom vacations and over 400,000 destination activities, among
many others. In addition to providing benefits backed by the
world’s most generous best-price guarantees, HSI is capable
of integrating these benefits configured to its partner’s desired
profit/pricing strategy and using their desired currency (i.e. Club
Points, traditional intervals-for-travel or cash spending). Only HSI
provides these game-changing advantages.
HOLIDAY SYSTEMS INTERNATIONAL (HSI )
Craig Morganson is an entrepreneur with over 30 years in the
tourism industry.
HSI’s Maintenance Fee cash payment system is the industry’s only
system that actually pays Maintenance Fees. In fact, HSI has directly
paid over $33,000,000 in Maintenance Fees and continues to pay
Maintenance Fees in excess of $7,000,000 per year, benefiting over
1,375 properties and HOAs worldwide. This financial commitment
is unparalleled and has proven to be invaluable to HSI’s business
partners, their customers and the industry as a whole.
HSI is committed to the continued growth of the Vacation
Ownership industry and continues to deliver relevant programs
that are proven to provide lasting results.
HSI has been an industry innovation leader in many areas. By
combining the industry’s most configurable technology, more travel
options than any other provider, and specialty services unique in
the industry, HSI brings Vacation Ownership in sync with today’s
consumer behavior.
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HOLLAND & KNIGHT LLP
Jeffrey B. Stern, Esq.
Partner
800 17th Street NW
Suite 1100
Washington DC 20006
202.828.5005 phone
202.955.5564 fax
[email protected]
www.hklaw.com
Holland & Knight LLP was formed in 1968. Today, with more than
1,000 attorneys, it is one of the largest law firms in the United States
and one of the 20 largest law firms in the world. The firm has offices
in Atlanta; Boston; Buenos Aires, Argentina; Chicago; Los Angeles;
Mexico City; New York City; northern Virginia; San Francisco; Tel
Aviv, Israel; Tokyo; Washington, D.C.; and nine locations in Florida,
including Miami, Orlando and Tallahassee. Among Holland &
Knight’s distinguished attorneys are the late Chesterfield Smith,
a former president of the American Bar Association, and Martha
Barnett, current ABA president.
Serving the vacation ownership industry since 1973, the firm’s
resort development, finance and vacation ownership practice
consists of partners Jeffrey Stern, Mel Weinberger, Bernie Smith,
Lynn Cadwalader and Brian McDowell, as well as Stuart Bloch,
William Ingersoll, and a core group of associates and paralegals.
It is counsel to major vacation ownership industry developers
and lenders and has clients ranging in size from entrepreneurial
ventures to Fortune 100 corporations. They include timeshare
resorts and multi-site vacation clubs; second-home, homesite
and mixed-use developments; hotels and condominium hotels;
fractional-interest products and golf courses; ski resorts and country
clubs; private residence clubs and lenders that provide industry
42
financing. Holland & Knight attorneys have extensive experience
in mergers and aquisitions in the timeshare industry; project
acquisition; development and legal master planning; drafting of
project and sales documents; federal, HUD and state registrations;
exemptions and other regulatory issues; acquisition, construction,
permanent receivables and securitization financing; management,
marketing and sales issues; zoning and other local real estate issues;
environmental assessments; title work; foreclosures and workouts;
owners association issues; fair housing, ECOA, ADA, telemarketing
and Truth-in-Lending Act compliance; tax; securities, including
IPOs; bankruptcy and intellectual property. The reach of the firm’s
timeshare resort experience extends through all major resort
regions of the United States and includes Canada, the Caribbean,
Latin America and Mexico.
The firm’s attorneys are active in virtually all areas of ARDA,
serving on committees, speaking at conferences and writing for
ARDA publications. Ingersoll has served as ARDA’s general counsel
for 30 years and Bloch was founding chairman of the ARDA
International Foundation. Holland & Knight lawyers also edit the
Resort Development Law Reporter and the State Digest of Land and
Timeshare Regulations, which are leading resources on legal issues
affecting the resort development and finance industries.
HOMEAWAY
Randy Sparks
Account Director
1101 W. Fifth Street
Suite 300
Austin, TX 78703
512.505.1627
www.homeaway.com
HomeAway, Inc. and its operate the world’s largest online
marketplace for the vacation rental industry. Vacation rentals are
fully furnished, privately owned residential properties, including
homes, condominiums, villas and cabins, that property owners
and managers rent to the public on a nightly, weekly or monthly
basis. Our marketplace brings together millions of travelers seeking
vacation rentals online with hundreds of thousands of owners and
managers of vacation rental properties located in 190 countries
around the world. As of December 31, 2013, we operated our
online marketplace through 35 websites in 16 languages. In 2013,
according to our internal metrics, our websites attracted over
751.9 million website visits. As of December 31, 2013, our global
marketplace included more than 890,000 paid listings of vacation
rentals.
The HomeAway portfolio includes the leading vacation rental
websites HomeAway.com, VRBO.com and VacationRentals.com
in the United States; HomeAway.co.uk and OwnersDirect.co.uk
in the United Kingdom; HomeAway.de in Germany; Abritel.fr
and Homelidays.com in France; HomeAway.es and Toprural.es in
Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and
Stayz.com.au in Australia; and Bookabach.co.nz in New Zealand.
Asia Pacific short-term rental site, travelmob.com, is also owned
by HomeAway.
In addition, we operate BedandBreakfast.com, the most
comprehensive global site for finding bed and breakfast properties,
providing travelers with another source for unique lodging
alternatives to hotels, and HomeAway Software for Professionals
at software.HomeAway.com, to offer software solutions to property
managers and innkeepers.
Our ambition is to make every vacation rental in the world available
to every traveler in the world through our online marketplace. Our
online marketplace serves two major constituents: property owners
and managers on one side and travelers on the other. Property
owners and managers pay listing fees, which are typically annual
subscriptions, to provide detailed listings of their properties on our
websites and reach a broad audience of travelers seeking vacation
rentals. Travelers visit our marketplace at no charge and are able to
search and compare our large and detailed inventory of paid listings
to find vacation rentals meeting their requirements.
The global vacation rental industry is large and growing, but also
fragmented and inefficient. As we have grown, we have benefited
by the network effect of having both a broad selection of vacation
rental listings and a large audience of travelers. The broad selection
of vacation rental listings attracts more travelers and the large
audience of travelers in turn attracts more vacation rental listings
from property owners and managers. The broad selection of listings
helps travelers find the right vacation rental property for them and
the large audience of travelers helps owners and managers ensure
their properties are booked. The timeshare inventory is a great
complement to the existing HomeAway vacation rental offering on
HomeAway’s websites, and expands the options for travelers who
may not have previously considered the rental of full-sized vacation
homes and condominiums.
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HSR ASSOCIATES
Rob Kaplan-Sherman
www.hklaw.com
HSR Associates is a privately-held, full-service market research
firm of just the right size, offering the brainpower and capabilities
you might expect from a large organization with the hands-on
attention you’d expect from a small firm. Our tailored research
solutions help clients address their most difficult business and
marketing challenges. Clients rely on our engaging thought
partnership approach and collaborative situational problemsolving to uncover the most valuable and impactful insights, even
in the face of aggressive timelines and challenging needs.
What do our clients say about us? That we are a partner that helps
them succeed…that we bend over backwards to serve them…and
that we are driven by excellence in everything we do.
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Rob Kaplan-Sherman, Senior Vice President
At HSR Associates, Rob addresses his clients’ most difficult business
issues by providing hands-on leadership to ensure clients receive
an incomparable experience and shine in front of management.
While he has worked with numerous developers and organizations
within the industry, his primary focus has been designing and
executing research supporting strategies related to enhanced
customer experience, product development, sales process, market
segmentation, use rules and customer satisfaction/loyalty programs.
Most of his research leverages demand estimation and forecasting
techniques to provide insights into how potential changes impact
key business outcomes. After being separated from HSR Associates
for 7 years, Rob returned to the company in a senior leadership
capacity. During his time away from HSR, Rob served as the
Senior Vice President and Managing Director of Research for LRA
Worldwide, an internal customer experience consulting group and
TRiG (now Leger), where he was a Partner and Chief Corporate
Researcher. Rob graduated from Skidmore College with a degree
in Sociology and Psychology and attended Indiana University’s
Doctoral Program in Sociology.
Global Head – Residential Development
Hyatt Corporation
71 South Wacker Drive
Chicago, IL 60606
312.780.5820 phone
312.780.5281 fax
[email protected]
www.hyatt.com
Hyatt Residential Group (“HRG”), an affiliate of Chicago-based
Hyatt Hotels Corporation, is the entity responsible for all Hyatt’s
residential real estate including whole and shared ownership. Whole
ownership branded residential projects are typically components of
mixed use developments which also have a Hyatt hotel.
The Hyatt Residence Club (“HRC”) is a points-based exchange
system linking each Hyatt Residence Club resort together for
reservation and exchange purposes. The Hyatt Residence Club is
a highly flexible, points-based system allowing customers to book
time in their home resort, convert their home resort, stay at other
HRC resorts, exchange into Hyatt’s frequent traveler program, Gold
Passport, or exchange to Interval International.
HRG pursues wholly owned and joint venture development
opportunities. In addition, HRG provides marketing,
administration and other services for projects in which HRG
does not have an investment. The Hyatt Residence Club system
offers developers the flexibility to create site-specific use plans that
respond to market needs, thereby, enhancing the marketability of
each Hyatt Residence Club resort.
Hyatt Residence Club resorts are located in the following
destinations:
HYATT RESIDENTIAL GROUP
John M. Burlingame
• Hyatt Mountain Lodge, Avon, CO
• Hyatt Main Street Station, Breckenridge, CO
• The Residences at Park Hyatt Beaver Creek, Avon, CO
• Hyatt Grand Aspen, Aspen, CO
• Northstar Lodge, Truckee, CA
• Hyatt Siesta Key, Siesta Key, FL
• Hyatt Sunset Harbor, Key West, FL
• Hyatt Beach House, Key West, FL
• Hyatt Windward Pointe, Key West, FL
• Hyatt Coconut Plantation, Bonita Springs, FL
• Hyatt High Sierra Lodge, Incline Village, NV
• Highlands Inn, Carmel, CA
• Hyatt Piñon Pointe, Sedona, AZ
• Hyatt Wild Oak Ranch, San Antonio, TX
• Hyatt Hacienda del Mar, Dorado, Puerto Rico
The following Hyatt Residence Club project is currently under
construction:
• Hyatt Ka’anapali Beach, A Hyatt Residence Club, Maui, HI
45
ICE ENTERPRISE
John R. Rowley
Marcia G. Rowley
Co-Founder, President & CEO
15501 N. Dial Boulevard
602.749.2103 phone
602.308.1923 fax
[email protected]
Co-Founder, Executive
Vice President & CMO
15501 N. Dial Boulevard
602.749.2102 phone
602.216.2777 fax
[email protected]
www.iceenterprise.com
International Cruise & Excursions, Inc. (ICE) is a leading
international travel and lifestyle organization with a global network
of corporate, leisure and affinity based alliance partners.
ICE partners with leisure companies and leading corporations
worldwide to leverage the power and appeal of vacations to provide
incremental new business opportunities and revenue for its business
partners. Companies ranging from leading financial and insurance
institutions, U.S. Federal and State government departments, to
cruise lines, hotel chains and resort developers have enhanced the
value and integrity of their branded products with ICE’s innovative
travel- based solutions.
ICE’s proprietary technology, web-based marketing solutions and
state- of-the-art international call center operations provide its
partners with fully branded travel and lifestyle fulfillment services
and customized marketing solutions unmatched in the industry
today.
Recognized as one of the largest cruise distributors in the world,
ICE provides unique vacation experiences to more than 55 million
consumers worldwide. ICE’s product offerings include wide-scale
distribution of hotels, resorts, and other lifestyle activities such as
golf, spa, ski, wine, dining, experiential tours, and more.
Most unique to ICE is its ability to partner with and provide
business affiliates with value added solutions at little or no cost to
their partners and customers. ICE leverages its technology based
marketing programs and its buying power in travel and leisure to
46
deliver truly extraordinary benefits and rewards to its partners
and members. ICE’s exclusive membership programs offer loyalty
rewards, redemption and alternative currency utilization that
provide unparalleled value, personalized service and significant
savings to consumers. ICE’s newest innovation is the “Lifestyle
Collection”— a fully branded leisure & lifestyle benefits program
that provides valuable discounts, exclusive offers and an integrated
Cash Back Rewards account, which can be utilized for payment of
maintenance or club fees. ICE’s programs provide partners increased
sales and revenue sharing through customized membership, loyalty
and rewards programs as well as unique and powerful sales and
closing incentives.
ICE’s state-of-the art, international call center operations
provide scalable and production-tested solutions using the latest
technologies and industry best-practices. ICE is headquartered
in Scottsdale, Arizona, with eight international offices and more
than 1,200 employees worldwide. ICE has call centers located in
Scottsdale, Arizona, England, Mexico and Australia. ICE also has
satellite offices in Spain and Portugal as well as Singapore and India.
ICE has been profiled in trade publications internationally for its
innovation and technology based solutions and has received dozens
of industry awards, including three prestigious Circle of Excellence
Awards from the American Resort Development Association
(ARDA). ICE has been honored for sales and technology
accomplishments by every major cruise line and has received
multiple Corporate Excellence (ACE) Awards.
Managing Principal
745 Fort Street
17th Floor
Honolulu, HI 96813
808.521.9500 phone
808.541.9050 fax
[email protected]
IMANAKA ASATO
Mitchell A. Imanaka
www.imanaka-asato.com
Imanaka Asato is a law firm composed of seasoned lawyers in the
prime of their careers who are highly regarded in their respective
practice areas, which are geared to serving clients in real estate
development and financing. The firm represents some of the largest
companies doing business in Hawaii in a wide range of areas.
Imanaka Asato is Hawaii’s leading law firm in the timeshare and
resort development areas and its lawyers have successfully handled
the legal work for a majority of the new projects filed in Hawaii over
the last 36 years. The firm has participated actively in support of
ARDA’s goals and has been proactive in monitoring and writing
new laws that impact the timeshare industry in Hawaii. Recognizing
the potential of Asia, the firm is also involved in creating a link
between Asia and the United States and represents a number of
clients from Asia doing business in Hawaii.
In addition to timesharing and resort development, the firm
emphasizes in its practice land use and entitlements, governmental
affairs and commercial litigation. Mitchell A. Imanaka, managing
principal of the firm, recently recognized as a “Super Lawyer”
through independent research of Washington Law & Politics, has
served as a timeshare consultant to the state of Hawaii since 1983.
He has extensive experience representing timeshare developers,
financiers and sales and management companies. A frequent
speaker at seminars and symposiums, Imanaka has served as an
adjunct professor at the University of Hawaii law school in the area
of real estate development and finance and is the author of
numerous articles on timesharing and real property development
issues in Hawaii. He is also the co-editor of the four-volume Hawaii
Real Estate Law Manual, the definitive work on real estate law in
Hawaii.
Imanaka is a past chair of ARDA-Hawaii, a director of ARDA, and
a past chair of the ARDA State Legislative Committee. He is also
very active in the community, having served as president of the
Rotary Club of Honolulu Sunrise, president of the Real Estate
Educators Association of Hawaii, and chairman of the Real Property
and Financial Services Section of the Hawaii Bar. Imanaka also
served as vice-chair of the Real Estate Commission in Hawaii and
chair of the Condominium Review Committee of the Commission,
directing the recodification of Hawaii’s condominium law.
47
INTERVAL INTERNATIONAL
Craig M. Nash
Jeanette Marbert
Chairman, President, and
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
Chief Operating Officer
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
ResortDeveloper.com
IntervalWorld.com
Interval International at the Forefront of Shared Ownership
Since 1976, Interval International® has been a leader in the shared ownership industry, providing resort developer clients with outstanding
services and compelling product enhancements to help them make sales and keep their vacation owners engaged.
The company operates an unparalleled exchange network of quality resorts, with more than 2,900 properties located in over 80 countries
offering members vacation flexibility. Global Member-Services Centers provide personal assistance to about 2 million families who are
enrolled in various programs.
Partnering for Success, Leading With Technology
With Interval, clients have a partner at every stage of the development process. From program design, to digital sales and marketing tools,
to reservations and financial services, Interval helps optimize the viability of developers’ projects, which can include traditional timesharing,
points-based programs, fractional resorts, condo-hotels, and private residence clubs. Many of the world’s foremost hospitality brands and
prominent independent resort developers are among Interval’s clients.
Interval’s strategic advantage extends to technology. The Interval Sales Tool Kit app modernizes the sales presentation; and EASy, powered
by iServices, Interval’s Web-based service-desk application, simplifies resort management and operations. In addition, Interval’s costeffective turnkey reservation services complement clients’ resources and increase owner satisfaction.
Serving Vacation Owners
When consumers purchase vacation time at an Interval-affiliated resort or club, they gain access to a variety of value-added benefits. The
ability to trade a week or points for time at a resort in Interval’s Quality Vacation Exchange Network is a prime purchase motivator, and
keeps owners satisfied long after they buy.
Interval also offers several upgraded membership choices, including Interval Gold®, the industry’s first enhanced program, encompassing
an array of year-round advantages; and Interval Platinum®, an even richer collection of lifestyle enhancements for the most active travelers.
Club Interval Gold®, a points-based exchange and membership program designed specifically for owners of fixed- or floating-week
timeshares, combines the membership benefits of Interval Gold, with increased flexibility.
®
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Marcos Agostini
Darren Ettridge
Resort Sales and Marketing
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
Resort Sales and Business
Development Latin America
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
Resort Sales and Business
Development EMEAA
Coombe Hill House
Beverley Way
London SW 20 0AR
+44 (0) 208 336 9553 phone
[email protected]
ResortDeveloper.com
INTERVAL INTERNATIONAL
Bryan Ten Broek
IntervalWorld.com
Keeping Members Connected
At IntervalWorld.com, members can make their exchanges and book other travel online. Through Interval HD, a video channel on the
website, members can explore destinations and tour resorts to help plan their next dream vacation. The site’s Community feature encourages
them to share travel tips and favorite locations with fellow members.
Interval’s content is also available on Facebook, Instagram, YouTube, Pinterest, and
Google+. Interval is actively engaging members and prospective owners on these
platforms to project a positive image of vacation ownership.
FIND US ON
Members on the go have a number of digital tools at their disposal, including a mobile version of IntervalWorld.com that allows them to
search for and confirm exchanges and purchase Getaways. The Interval International app enables members to search the Resort Directory
and book Getaway vacations. The informative Interval World® magazine provides further year-round engagement.
Preferred Residences — Catering to the Luxury Market
Through a strategic alliance with the Preferred Hotel GroupTM, Interval offers Preferred Residences®,
a hospitality-branded membership program for owners at luxury shared ownership resorts, private
residence clubs, and condominium-style hotels.
Meridian Financial Services
Meridian Financial Services, a subsidiary of Interval International, is a sophisticated third-party
collection agency that has developed financial services for the shared ownership industry.
Meridian assists in lowering bad debt, helping retain owners, reinforcing buyers’ satisfaction
with their purchase, and keeping loans in good standing.
About Interval International
Interval International operates membership programs for vacationers and provides value-added services to its developer clients worldwide.
Interval is an operating business of Interval Leisure Group (Nasdaq: IILG), a leading global provider of membership and leisure services to
the vacation industry.
®
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INTERVAL LEISURE GROUP
Craig M. Nash
Jeanette Marbert
William Harvey
Chairman, President, and
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
Chief Financial Officer
6262 Sunset Drive
Miami, FL 33143
305.666.1861 phone
[email protected]
iilg.com
Interval Leisure GroupSM (ILG) is a leading global provider of membership and leisure services to the vacation industry. Headquartered in
Miami, Florida, ILG has approximately 5,000 employees worldwide.
The company’s Membership and Exchange segment offers leisure- and travel-related products and services to about 2 million member
families who are enrolled in various programs. Interval International®, the segment’s principal business, has been a leader in vacation
ownership exchange since 1976. With offices in 16 countries, it operates the Interval network of more than 2,900 resorts in over 80 nations.
ILG delivers additional opportunities for vacation ownership exchange through its Trading Places International (TPI) network.
ILG’s Management and Rental segment includes Aston Hotels & Resorts, Aqua Hospitality, VRI Europe (VRIE), Vacation Resorts
International (VRI), and TPI. These businesses provide hotel, condominium resort, timeshare resort, and homeowners’ association
management, as well as rental services, to travelers and owners at approximately 250 vacation properties, resorts and club locations
throughout North America and Europe.
More information about the company is available at iilg.com.
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AquaHospitality.com
TradingPlaces.com
VRIResorts.com
Loren V. Gallagher
Vacation Holdings Hawaii, Inc.
Aqua Hospitality
Aston Hotels & Resorts
2155 Kalakaua Avenue
Suite 500
Honolulu, HI 96815
808.931.1400 phone
[email protected]
Vacation Resorts International
President and Chief Executive Officer
23041 Avenida de la Carlota
Suite 400
Laguna Hills, CA 92653
949.587.2299 phone
[email protected]
Aqua Hospitality
Aqua Hospitality®, a Hawaii-based management company, was founded in 2001 and
provides full-service management including sales, marketing, Internet distribution,
individualized branding, reservations, and revenue management. Currently representing more than 25 contemporary properties on Oahu,
Maui, Kauai, Molokai, Lanai, Hawaii Island, and Guam, Aqua offers full-service resorts, stylish boutique hotels, comfortable budget
properties, and a historic hotel within a UNESCO World Heritage Site.
Aston Hotels & Resorts
Aston Hotels & Resorts traces it roots in lodging back more than 60 years and offers a diverse range of
condominium resorts and hotels with accommodations from hotel rooms and condominium suites to
villas and cottages that suit any lifestyle, taste, or budget. Based in Honolulu, the company manages over
4,100 units in 27 properties on the four major Hawaiian Islands, South Lake Tahoe, California; Lake Las
Vegas, Nevada; and Orlando, Florida.
INTERVAL LEISURE GROUP MANAGEMENT
AstonHotels.com
Kelvin Bloom
Trading Places International
Trading Places International, a vertically integrated resort management company,
also delivers exchange and other leisure services to more than 200,000 vacation
owners. With a focus on quality and value, it provides management services to more than 40 resorts and club locations in the mainland U.S.,
Hawaii, Mexico, and Canada. Founded in 1973, the company is headquartered in Laguna Niguel, California.
Vacation Resorts International
Headquartered in Laguna Hills, California, Vacation Resorts International (VRI) provides resort and
homeowners’ association management services to the shared ownership industry. VRI has regional offices
around the country and manages more than 140 resort and club locations in North America for the
approximately 250,000 families who own at VRI–managed properties. The VRI team has built its success as
a team dedicated to “Perfecting the Art of Hospitality” for 30 years.
VRI Europe
Headquartered in the U.K., VRI Europe (VRIE) provides resort management services to the shared
ownership industry. Its mission is to deliver memorable vacation experiences to members and guests at 20plus managed resorts in the U.K., Spain, France, and Portugal.
51
INTRAWEST RESORT CLUB GROUP
Trevor Bruno
President
326 - 375 Water Street
Vancouver, BC Canada V6B 5C6
604.695.8432 phone
604.682.1754 fax
[email protected]
www.clubintrawest.com
Intrawest Resort Club Group, a division of Intrawest ULC, is the
exclusive developer and manager of Club Intrawest.
Club Intrawest is a private vacation club made up of a small,
tightknit community of Members. These Members share ownership
of beautifully crafted Vacation Homes across Canada, the United
States and Mexico.
The Club locations — nine in total — can be found in popular
ski, beach and golf destinations. Places like Whistler, British
Columbia (largest ski resort in North America), Zihuatanejo,
Mexico (charming fishing village on the Pacific), and Palm Desert,
California (celebrated golf destination).
In addition to carefully selected destinations, Club Intrawest
employs a unique design philosophy ensuring each Club location is
uniquely styled to reflect the nature, culture and architecture of the
region, but with amenities and services common to all locations.
This means things like outdoor showers in Palm Desert to take
advantage of the year-round sun. Dip pools in Zihuatanejo to cool
off on your own terrace. And a Boat House on our private mill
pond in Blue Mountain, Ontario, a tribute to the cottage country
surroundings.
Members who wish to travel beyond the Club network have access
to ExtraOrdinary Escapes — Intrawest’s private travel collection.
This allows Club Members to use their Membership to explore
hand-picked hotels, resorts and lodging partners in sought-after
destinations like New York City, Paris, London, Hong Kong,
Tuscany and beyond.
The entire Club Membership is supported by a dedicated team
of individuals whose mission is to help Members create the best
vacations of their lives. Members enjoy one-stop-servicing for
both Club and partner properties with one phone call or email to a
central team to answer questions and make reservations.
Trevor Bruno joined the Intrawest Resort Club Group in February
2013 as President and is responsible for the overall management
and growth of Club Intrawest. Trevor brings ten years of experience
in mergers and acquisitions, including five with Intrawest ULC
acting first as legal counsel then as Vice President of Corporate
Development.
Trevor was responsible for all aspects of business transactions
at Intrawest, including structuring, mergers and acquisitions,
finance and joint ventures. During his time at Intrawest, Trevor has
completed over 15 transactions for the company. He has also assisted
in the management of Intrawest’s real estate portfolio, where he has
successfully restructured/refinanced several partnerships/joint
ventures, managed litigation risk, managed homeowner issues,
preserved capital and maximized the value of the real estate assets.
Trevor began his career in 2001 at Sidley Austin LLP in New York,
where he practiced in the M&A and Private Equity group. While
at Sidley Austin, Trevor worked on public and private mergers and
acquisitions, public offerings, secured financings, partnerships and
structured financings. Trevor is called to the bar in both New York
and British Columbia.
Trevor is an ARDA Chairman’s League member and a member of
ARDA’s Board of Directors. He is also a member of the board of
Blue Mountain Resorts Ltd., the owner of Blue Mountain Resort,
he is a member of the board of Intrawest ULC and a director on the
Honua Kai HOA board.
Intrawest ULC is a wholly owned subsidiary of Intrawest Resort
Holdings, Inc., a publicly traded company on the New York Stock
Exchange.
52
www.getlevitin.com
1755 Prospector Avenue
Suite 102
Park City, UT 84060
435.649.0003 phone
435.655.0945 fax
[email protected]
www.levitinlearning.com
Levitin Group is an international training and consulting company
specializing in timeshare, fractional sales and the custom design of
sales process platforms. The company was founded by Shari Levitin,
a widely recognized icon in the timeshare industry, in 1997. Shari
has close to three decades of industry expertise and is recognized
as one of the most insightful and talented entrepreneurs in vacation
ownership.
Levitin Group offers a full team of experts who have breadth and
depth in all the disciplines of the industry. Their methods and
philosophies are supported by in-depth research and hands-on
experience and are substantiated by a track record of individual and
collective successes. The company is the leading provider of sales
training programs, sales performance seminars and motivational
audio/video workshops in the vacation ownership industry.
Levitin Group offers a series of unique training tools, seminars and
services aimed at enhancing the integrity and profitability of the
individual salesperson. These products and services also provide
managers with exciting, proven tools for increasing success rates
and refocusing the talents and energies of their sales teams.
A pioneer in the field of web-based eLearning, Levitin Group
recently launched Levitin Learning — the industry’s most advanced
online training, testing and certification platform.
LEVITIN GROUP | EPERCIPIO
Shari Levitin
Levitin Learning features over 350 video-based lessons in sales,
OPC marketing, motivation, leadership and personal development,
delivered with engaging interactivity and backed up with
comprehensive tracking and monitoring. With Levitin Learning,
companies can now increase efficiencies, offer multiple levels of
certification in sales and OPC marketing, as well as automatically
maintain records of education that can help prevent compliance
issues.
Levitin Group, in partnership with the ARDA International
Foundation, developed “Partnership Strategies: Winning in the
New Economy,” ARDA’s Consumer-Centric sales and ethics
training program, and is hosting the course online via the ePercipio
platform.
Shari served as an active member of the ARDA Meetings
Committee for over eight years, is a frequent speaker at ARDA and
contributor for various Industry publications. Shari hosts a free
monthly video blog on her website covering a wide variety of sales
and motivational topics Shari sits on the board of the Sundance
Institute, is a speaker and frequent mentor at the University of
Utah School of Entrepreneurship, and serves on several local
committees. Shari is an active supporter of Christel House and
numerous charities including Children’s Miracle Network, Park
City Performing Arts, Autism Research Institute and the National
Ability Center. She is married to Lee Gerstein and is a new full-time
stepmother to 9-year-old Tyler Gerstein. Together they spend time
between homes in Woodside, CA and Park City, UT.
53
LIBERTY BANK
Donald S. Peruta
Senior Vice President Resort Finance
315 Main Street
P.O. Box 2700
Middletown, CT 06457
860.638.2916 phone
860.807.4259 fax
[email protected]
www.liberty-bank.com
Established in 1825, Liberty Bank is Connecticut’s oldest mutual bank, with more than $3.6 billion in assets and 49 banking offices
throughout the central, eastern, and shoreline areas of the state. As a full-service financial institution, Liberty offers consumer and
commercial banking, home mortgages, insurance, and investment services.
Liberty Bank has been providing financing to the timeshare industry for over 30 years, specializing in receivables-based finance structures.
Since 1995, Liberty Bank and Wellington Financial have worked together to provide superior customer service to our borrowers in both
originations and underwriting.
Our Resort Finance department is led by Donald Peruta, Senior Vice President, who began his career at Liberty Bank in 1996. Our
relationship managers—David Brede and Denise Brewer—have extensive backgrounds in several areas of finance: timeshare lending,
lease financing, and commercial real estate lending. Our commitment to ARDA is demonstrated through our association as Trustee and
Chairman’s League members, as well as our Friends of Convention sponsorship.
54
Stephen P. Weisz, RRP
@RitzCarltonClub
President and
6649 Westwood Boulevard
Orlando, FL 32821
407.206.6000 phone
407.206.6037 fax
Facebook:
www.facebook.com/MarriottVacationClub
www.facebook.com/RitzCarltonDestinationClub
www.marriottvacationsworldwide.com
Marriott Vacations Worldwide Corporation (NYSE:VAC), is the leading
global pure-play vacation ownership company in the world. Since entering
the timeshare industry in 1984, the company earned its position as a leader
and innovator in vacation ownership products and services. The company
maintains the highest standards of excellence in serving its customers,
investors and associates while maintaining a long-term relationship with
Marriott International. Marriott Vacations Worldwide offers a diverse
portfolio of quality products, programs and management expertise with
more than 60 resorts and 12,500 villas and residences around the globe
with more than 420,000 Owners and Members.
Brands:
• Marriott Vacation Club is the recognized global leader in vacation
ownership offering a points-based product with a diverse portfolio
of 54 resorts and more than 11,800 timeshare villas throughout the
U.S., Caribbean, Europe and Asia. The brand has grown to over
416,000 Owner families since 1984. For more information, visit www.
marriottvacationclub.com.
2014 marks the 30th anniversary of Marriott entering the timeshare
business and is proud to have exceeded $16 billion in total sales since
its beginning. The company is also celebrating its 30th year supporting
Children’s Miracle Network Hospitals and recently committed $1 million
towards the expansion of The Alexander Center for Neonatology (NICU) at
the Winnie Palmer Hospital for Women & Babies in Orlando, Fla., further
memorializing the company’s long-standing commitment to children.
The company’s leadership position has been consistently acknowledged
within the press and the global marketplace. In 2013, Marriott Vacations
Worldwide was named one of Orlando’s “Best Places to Work” and
“Largest Employers” by the Orlando Business Journal. Marriott Vacations
Worldwide was also recognized by the American Business Awards with
their highest Gold Stevie for both Company of the Year in Hospitality
and Leisure as well as Human Resources Team of the Year. Six additional
awards were also received in various categories.
• The Ritz-Carlton Destination Club is a luxury second home alternative
where Members select either a Home Club Membership (fractional)
which provides a titled residence and usage at a property they can return
to every year, or a points based Portfolio Membership which affords the
opportunity to discover a wide variety of locations, accommodations
and experiences. The brand includes exceptional resorts in renowned
golf, ski, beach and urban destinations. For more information, visit
www.ritzcarltondestinationclub.com.
MARRIOTT VACATIONS WORLDWIDE CORPORATION
Twitter: @MarriottVacClub
• Grand Residences by Marriott is an innovative second home option
through fractional offerings and select private ownership opportunities.
Designed for regional second home destinations, Grand Residences by
Marriott locations include Mayfair, London; Panama City Beach, Fla.;
South Lake Tahoe, Calif. and Kauai, Hawaii. For more information, visit
www.grandresidenceclub.com.
55
MASTERCORP INC.
David Goff, RRP
Chief Operations Officer
PO Box 4027
3505 N. Main Street
Crossville, TN 38557
800.489.1718
931.459.4402 phone
931.459.4502 fax
[email protected]
Through more than 3 decades of growth, MasterCorp has built a
reputation of trust as the leading provider of resort housekeeping
services in the vacation ownership industry. The company’s culture
of caring and cleanliness is reflected by all its leaders and mandated
throughout the organization. MasterCorp partners with hundreds
of resort managers and owner associations across the United States
and delivers on time cleans to more than 6 million guests annually.
MasterCorp maintains a consistent level of exceptional service
and cleanliness at every location through training, a system of
accountability, and a proven process. Every housekeeping manager
attends MasterCorp University, which is dedicated to developing
the best housekeeping management professionals in the industry
through a curriculum that is taught on campus, on site, and online.
MasterCorp has set new standards in resort housekeeping
support and innovation. The company has developed proprietary
computer applications that increase efficiencies and streamline the
administrative side of housekeeping management. MasterCorp’s
forecasting systems for staffing, inventory management, and linen/
terry management, are designed to provide a path for solutions
before deficiencies ever occur.
www.mastercorpinc.com
To reduce the burden of liability for resort management and
owners, the company has built a network of safeguards.
At each resort, a safe, OSHA-compliant environment for guests and
staff is maintained with safety training and universal precaution
procedures. To mollify the liability inherent with staffing,
background checks are run on all new hires to minimize risk for
guests and their possessions. MasterCorp e-verifies all new hires
nationwide, leading the way for compliance as more states adopt
e-verification laws. Substantial liability insurance and workers
compensation coverage minimize risk for the resort.
Founded on fundamental values and principles that have set
them apart from the beginning, the company continues to build a
reputation as a trustworthy provider. MasterCorp is led by a team
of executive leaders who share a confluence of values. Company
founder Alan Grindstaff serves as CEO and President. Resort
management veteran David Maier, Executive Vice President,
RRP, CHA, serves on ARDA’s Chairman’s League. CIO Jonathan
Loveday combines knowledge of the industry with an acumen for
technology. CFO Kevin Swafford provides leadership in finance
and operational support. David Goff serves as COO.
A 29-year veteran, David Goff, RRP, has overseen MasterCorp’s
resort housekeeping operations for 16 years. As Chief Operations
Officer, David provides strategic direction for national operations,
business development, and training. The company has experienced
significant growth every year since he joined the company.
A long-time friend of the resort industry, David’s genuine,
considerate manner has helped him build many lasting relationships.
Because of his down-to-earth demeanor, many are not aware that
he has a degree in law and is a Certified Public Accountant. He loves
to travel, whether for business or pleasure, and typically enjoys the
people he meets even more than the places. David is especially
adept at working with resort management to create customized
solutions that resolve their housekeeping challenges.
56
Partner
One James Center
901 East Cary Street
Richmond, Virginia 23219-4030
804.775.1933 phone
804.775.1061 fax
[email protected]
www.mwcllc.com
McGuireWoods Consulting has been a national leader in developing
innovative and strategic ways to serve our clients. Founded in
1998 as a full-service public affairs firm, we offer federal, state and
local government relations, strategic communications, grassroots
advocacy and infrastructure and economic development services.
We work in close partnership with our clients, providing seamless
and savvy strategies to achieve public affairs objectives and increase
federal- and state-level influence, contacts and expertise.
Our more than 50 public affairs professionals are located in
Washington, DC, Virginia, Illinois, North Carolina, Georgia,
South Carolina, Florida and Europe. In The National Law Journal’s
2010 special annual report, “The Influence 50,” McGuireWoods
Consulting was ranked in the top 20 of the 1,900 government
relations firms in Washington, D.C.
Mr. Kilgore has a multistate practice that focuses on state attorneys
general and governors. State attorneys general quickly are becoming
a force impacting businesses at every state capitol. He provides
experience on the scope of the office, duties, authority and decision
making process within those offices.
Practices & Industries
• Government Affairs
Honors
MCGUIREWOODS CONSULTING
Jerry W. Kilgore
• Named One of the “Best Lawyers in America,” Woodward/
White, Inc., 2012
Previous Experience
• Partner, Williams Mullen, 2005-2010
• Virginia Attorney General, 2002-2005
• Partner, Sands Anderson Marks and Miller, 1997-2001
• Virginia Secretary of Public Safety, (Served in Gov. George
Allen’s Cabinet, overseeing 11 state agencies), 1994-1997
Professional Affiliations
• Former Executive Member, National Association of
Attorneys General
• Former Chair, Republican Attorneys General Association
57
NORDIS DIRECT
Ronnie Selinger
President / CEO
4401 NW 124 Avenue
Coral Springs, FL 33065
954.323.5500 phone
954.323.0100 fax
[email protected]
www.nordisdirect.com
Founded by Ronnie Selinger, Coral Springs, Florida based Nordis
Direct has earned the reputation of being one of the largest
independent business solution providers specializing in hightech direct mail, marketing and critical document management
services for clients throughout the United States, Canada, and the
Caribbean. The company’s success has been built on a philosophy
of building long-term partnerships, providing exceptional service,
and becoming an extension of our clients’ business through
creativity, technology and experience. With a team of over 100
talented employees, operating in its 50,000 square foot stateof-the-art facility, Nordis Direct partners with industry leaders
across the Travel/Leisure, Resort, HOA/Property Management,
Technology, Financial Services, Healthcare and non-profit sectors.
The company’s core competencies include:
• Web-based 1-to-1 Business Communications Management
• Secure Invoice and Critical Document Production
• Comprehensive HOA Election Management Services
• Full-Service Direct Marketing
• Data Management & Lettershop Production
• Multi-Channel Response Tracking & Reporting
From its lettershop heritage, Nordis Direct has evolved into
an end-to-end solution provider with its flagship product,
Expresso; enabling businesses to establish, transact, and
maintain relationships through relevant, efficient mail and email
communications. Developed in-house by Nordis Direct, Expresso®
is a web-based application that revolutionizes the way businesses
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create and manage their one-to-one prospect, customer, and HOA
communications, and election programs. Expresso gives nontechnical personnel the ability to quickly and efficiently develop
personalized critical document content utilizing a secure webbased portal, while managing the business rules and observing
on-line proofs of the final document. Users can quickly and easily
design, develop and deliver personalized communications via letter
mail, email, and other channels, directly from their desktop. From
increased operational efficiencies to quantifiable cost savings, the
reaction by businesses using Expresso has been extraordinary.
As Nordis Direct’s President and CEO, Ronnie Selinger is actively
involved in the daily operations and on-going development of the
business. A visionary and entrepreneur from the start, Ronnie
saw opportunity in the fundraising arena and launched Nordis
Network in 1989, raising more than $50 million for schools and
youth groups throughout America. By 1996, Ronnie expanded the
company; adding direct marketing and mailing services into the
mix and selling off the fundraising arm, to grow Nordis Direct into
the lucrative business it is today. Ronnie is a longtime member of
ARDA, DMA, FDMA, the USPS Postal Customer Council, Coral
Springs Economic Development Board, and an active supporter of
local charities, including the Cystic Fibrosis Foundation, Juvenile
Diabetes Research Foundation, Crohn’s & Colitis Foundation of
America, March of Dimes and the American Cancer Society.
For more information about Nordis Direct, please visit, www.
nordisdirect.com.
OOMBAGA
Oombaga, a mobile app which allows timeshare owners to pay
maintenance fees, make reservations and carry out numerous
transactions with their resort is designed and incorporated to
interface with any participating property management system(s).
Having developed the software over the past year with the help of
the University of Dayton Research Institute, Oombaga introduced
the product to the shared ownership industry at ARDA WORLD,
the annual America Resort Development Association in March of
2013. The company became a Trustee and Signature Sponsor in the
fall of 2013.
John T. Staley
CIO & Principal
2810 Indianwood Drive
Sarasota, FL 34232
407.953.5144 phone
[email protected]
Any Online and Mobile Device
The middleware connects timeshare owners to their resorts making
transactions seamless via any online and mobile device. Owners/
members may choose float assignments, exchange, rent and book
their time all in one place through tablets, smart phones, websites,
emails and instant messaging.
Inventory Control
Oombaga provides a comprehensive allocation system which
gives Managers complete control over inventory in real-time. It
also allows for easy on-line billing of maintenance fees, assigning
Club and unit reservations as well as comprehensive accounting.
Oombaga’s complete integration eliminates paper pile ups and
clogged booking and accounting procedures.
Owner Payments
On the other side of the equation, as soon as owners download
the app and touch the screen they are ready to rely on Oombaga
as a Command Center for all their important timeshare decisions:
choose Float/Flex assignments, initiate internal trades for individual
resorts, receive statements online and pay both maintenance fees
and mortgage payments online. Owners can purchase and pre-pay
for Guest Services from pre-arrival shopping to ski-lift tickets.
www.oombaga.com
“OGRE” Decisions
John Staley, who along with Delaina Probus-Staley own Oombaga
says the company’s software brings an entire suite of online products
to independent resorts. “We offer a seamless integration from a
resort’s back office to owners’/members’ fingertips. The ‘command
center’ for owners empowers owners to make what we call “OGRE”
decisions (Owners, Guest, Renter and Exchanger).”
Work with Everyone and Share Revenue
Oombaga has been created to work with everyone and share
revenue by increasing conversions, interactions and payments
with vacationers. Oombaga invites companies connected to
resorts, developers, management, exchange, HOA, rentals, brokers,
software, finance, marketing and clubs to participate.
Powered by Triton Software
For more information visit the web site at http://oombaga.com.
Follow on Twitter @TritonSoftware www.facebook.com/Oombaga.
The Oombaga software is powered by Triton Timeshare Software.
Triton itself in known for both its property management software
as well as its sales and marketing software which includes lead
tracking, marketing management, payroll and forecasting tools,
to name a few. Founded in 1997, Triton is used by such resorts as
Tropic Shores, Daytona Beach, FL and The Galleon (Key West),
Pono Kai Resort (Kauai, HI) and Kuhio Banyan (Honolulu, HI),
Magen’s Point (St. Thomas), to name a few.
John Staley graduated from the University of Dayton with a BS in
Computer Information Systems. He then spent five years working
as a software engineer for Electronic Data Systems (EDS). During
his tenure with EDS, he completed the prestigious three year
Systems Engineer Development program. John, Delaina and their
three daughters live in Sarasota, where they are very involved in
family activities and in the Sarasota community.
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PRESTON ARZA LLP
Scott A. Preston
Scott concentrates his practice in the areas of domestic and
international real estate development, finance and investment
transactions. He has an extensive background in the areas of
international hotel and resort development and financing,
international corporate and tax structuring, property acquisitions
and sales, land use and the development regulatory process,
construction, leasing, foreign investment, and commercial real
estate financing.
Scott A. Preston
Partner
8581 Santa Monica Boulevard
Suite 710
West Hollywood, CA 90069-4120
310.464.0355 phone
[email protected]
www.prestonarza.com
The Firm
Preston Arza LLP is a team of proactive and highly-experienced
attorneys eager to provide clients with modern solutions, tailored
specifically for their legal needs, and to assist them in creating
optimal legal and fiscal structures, at competitive rates. As a
multilingual and multicultural boutique law firm, with attorneys
licensed to practice law in California, the District of Columbia, and
Puerto Rico, we bring over 40 years of combined legal experience to
add value to our clients’ projects and investments, both domestically
and internationally.
Areas of Practice
• Real Estate
• Resorts and Hotels
• International
• Corporate
• Transactional
• Finance
He serves as a Trustee Member of the American Resort Development
Association and as a member of the Asociación Mexicana de
Desarrolladores Turísticos (Mexican Tourism Development
Association). He served as a member of the Legislative Council of
the Resort Development Organisation (formerly the Organisation
for Timeshare in Europe). He is on the Planning Committee of the
Hotel Opportunities Latin America (HOLA) Conference and also
has served as a member of the Advisory Board of the International
Hotel Investment Forum and on the Program Steering Committees
of the Caribbean Hotel and Tourism Investment Conference and
The Americas Lodging Investment Summit. He has served as the
secretary and treasurer and assistant treasurer of the U.S.- Mexico
Chamber of Commerce, California-Pacific Chapter. He is also a
member of the California Bar Association (Sections on Real Estate,
Corporate and International Law) and the District of Columbia
Bar. He served on the Board of Directors of The Trevor Project and
volunteers for the HIV and AIDS Legal Services Alliance in Los
Angeles.
Scott is a graduate of Universidad de Guanajuato foreign exchange
program, Mexico (1990), the University of Michigan (A.B., summa
cum laude, 1992) and Harvard Law School (J.D., cum laude, 1995),
where he was articles editor and associate editor for the Harvard
International Law Review as well as articles editor and supervising
editor for the Harvard Latino Law Review. He was also an intern/
law clerk in the Overseas Placement Program, Mexico City, Mexico,
and Barcelona, Spain.
Education
• Harvard Law School, J.D., 1995
• University of Michigan, A.B., 1992
Admitted to Practice
• California 1995
• U.S. District Court, Central District of California 1995
• District of Columbia 2013
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Todd Fasanella
President/CEO
2500 Westchester Avenue
Suite 411
Purchase, NY 10577
914.641.3739 phone
914.641.3898 fax
[email protected]
CEO
2 Manhattanville Road
Suite 401
Purchase, NY 10577
914.641.3702 phone
917.459.0968 fax
[email protected]
www.quoromfcu.org
Since our inception in 1934, our members have trusted us to provide a safe, secure place to deposit their funds. Despite the challenging
environment for the financial industry and the failure of some “powerhouse” financial institutions, Quorum continues to be a safe haven,
offering great value. Our products are still built around your goals; we still offer competitive rates and innovative solutions; and our most
influential shareholder is still you.
QUORUM FEDERAL CREDIT UNION
Bruno Sementilli
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RCI
Gordon Gurnik, RRP
Gail Mandel President
Chief Operating Officer,
14 Sylvan Way
Chief Financial Office
Parsippany, NJ 07054
14 Sylvan Way
973.753.6230 phone
973.753.6225 fax
973.753.6490 phone
[email protected]
[email protected]
Paul Cash
Senior Vice President General Counsel & Secretary
14 Sylvan Way
973.753.6333 phone
973.753.6207 fax
[email protected]
www.rci.com
The Global Leader in Vacation Exchange
Since pioneering the vacation exchange concept 40 years ago, RCI® has continued to revolutionize the timeshare industry for resort
developers and owners alike. Delivering greater flexibility and versatility to our subscribing members, our goal is to help make their dream
vacations a reality. We work to enhance the sales and marketing efforts of developers by offering innovative and customized solutions,
helping them to grow their businesses and advance the timeshare industry as a whole.
Unrivaled Exchange Network
RCI is proud to be affiliated with more than 4,000 high-quality resorts in approximately 100 countries, including some of the most respected
and renowned brands and vacation clubs in the business, and to provide our nearly 3.7 million members with new and exciting vacation
experiences. Through our RCI® Weeks and RCI Points® exchange programs, RCI® subscribing members also have the option to participate
in RCI PlatinumSM level membership, giving them priority access to upgrades and other benefits. Our luxury-tier product, The Registry
Collection®, is the world’s largest luxury exchange vacation program, offering superbly appointed accommodations in some of the most
desired resort destinations in the world.
Trusted by more affiliates than any other exchange provider, RCI is committed to driving innovation and harnessing the power of new
technologies to benefit our affiliates and members. Our passionate team of industry professionals continuously strives to deliver valuable,
cutting-edge solutions that give our affiliates a competitive advantage and our members a superior experience.
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RCI
Ciara Sisk Ricardo Montaudon
Fiona Downing Executive Vice President
Human Resources
14 Sylvan Way
973.753.7767 phone
[email protected]
President, Latin America Horacio 1855-PH Col Morales
Polanco Mexico D.F. 11510
Mexico
52 55 5283 1000 phone
[email protected]
Senior Vice President, Business
Development & Operations,
U.S., Canada & Caribbean
14 Sylvan Way
973.753.6408 phone
[email protected]
www.rci.com
Powerful Solutions
RCI takes vacation exchange to the next level by enhancing the online vacation planning experience and utilizing social media and mobile
technology to engage current and prospective owners in new ways. RCI.com features outstanding online search capabilities while delivering
real-time exchange recommendations that make vacation planning fun and easy. Our mobile apps deliver immersive, award-winning
destination content, seamlessly integrated with a mobile-friendly RCI.com to provide another convenient way for members to search, plan
and book vacations from wherever they are, at any time.
We also work closely with our affiliates to provide services and solutions that are tailored to their needs and help foster the growth of
their business. Some of these solutions include RCITV, interactive point-of-sale tools, Online Tour Generation that delivers qualified first
generation tours, free training through RCI eSchool, and online reputation monitoring and consulting services through the Timeshare
Online Listening Center.
Trusted Alliance
We never stop working to earn the confidence of our affiliates and never waiver in our commitment to help drive their success. Over the
past 40 years, we’ve established a strong record of success through our flexible and innovative approach and our team of dedicated experts.
To learn more about how to enhance your business and bring increased value to your owners, visit www.rciaffiliates.com or call
1-866-913-2370.
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RAINTREE RESORTS INTERNATIONAL, LLC
Douglas Y. Bech
CEO
10000 Memorial Drive, Suite 480
Houston, TX 77024
713.613.2801 phone
713.613.2828 fax
[email protected]
www.raintreevacationclub.com
Raintree Vacation Club is a premier provider of upscale innovative
and flexible multi-resort timeshare and private residence club
accommodations in the western United States, Mexico, and western
Canada. Raintree has over 45,000 Members and owners who have
“usage rights” — the right to use any of the 22 resorts in 16 popular
vacation destinations that fly the Raintree banner. Members can use
Raintree properties for an agreed upon amount of time and during
a particular time of the year allowed by their levels of membership.
People from all over the world purchase Raintree Vacation Club
Memberships to enjoy memorable vacations in high demand
locations. Raintree is committed to “Making It Memorable” while
delivering upscale resort properties to its Members. Raintree
Members expect and deserve the best, and the company is
committed to delivering on the promise of providing extraordinary
vacation experiences. The company provides niche opportunities to
satisfy Member desires for special vacations in beach and mountain
areas, centered on active lifestyles.
Raintree Vacation Club is a subsidiary of Raintree Resorts
International, the largest U.S.-based and owned independent
vacation ownership developer operating in Mexico. Half of
Raintree’s properties are in Mexico and the other half are in the
western United States and western Canada.
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Douglas Y. Bech has served as Chief Executive Officer of Raintree
Resorts International and its predecessor entity since 1997. Doug
has served as a director of a number of public and private companies.
He is also active in ARDA, serving on its Board of Directors, is the
immediate past Chairman of its Fractional Forum, and Chairman
of its New Business Models Task Force.
Doug is currently a director of HollyFrontier Corporation, a
New York Stock Exchange listed refining company, serving
on its Executive and Corporate Governance and Nominating
Committees and Chairman of its Compensation Committee as
well as being its lead presiding independent director. Bech is also a
director of j2 Global Communications, a NASDAQ listed internet
document communication company and is Chairman of its
Corporate Governance Committee and serves on its Compensation
Committee.
In 1997, through Raintree Capital, a private merchant banking firm,
Bech acquired the Tourism Division of Bancomer, Mexico’s largest
bank, consisting of Club Regina Resorts and the Westin Regina
Hotels in August 1997. The three Westin Regina Hotels were then
sold to Starwood Hotels & Resorts, and the three Club Regina
Resorts and Whiski Jack Resorts in Whistler, British Columbia,
acquired in July 1998 became the foundation of Raintree Vacation
Club.
Prior to the acquisition of the Tourism Division from Bancomer, he
was a partner of Akin, Gump, Strauss, Hauer & Feld, L.L.P., a large
international law firm, for four years and before that, for 23 years,
was associated with and a senior partner of the Houston-based
national law firm, Andrews Kurth, L.L.P. While practicing law
specializing in securities, corporate finance and M&A transactions,
he was listed in The Best Lawyers in America. Bech received his
degrees from Baylor University and The University of Texas School
of Law and is licensed in Texas and New York.
Doug and his wife, Sheryl, have lived in Houston for over 41 years
and have been married for over 43 years and they have two grown
married daughters and five grandchildren. He is an avid golfer and
hiker.
www.theregistrycollection.com
Global Vice President
The Registry Collection Program
4901 Vineland Road
Suite 250
Orlando, FL 32811
407.226.8430 phone
[email protected]
www.TRCAfilliates.com
The Registry Collection® program is the world’s largest luxury
exchange program, providing members with access to an elite
global network of the very finest vacation properties at some of the
world’s premier destinations, as well as travel concierge services
for stress-free planning. The Registry Collection program facilitates
owner activity and servicing by providing three unique product
components designed to offer a complete and exclusive luxury
experience — The Registry Collection Portfolio, Collection Partners
and Travel Concierge Services. Our affiliates are our highest priority
clients. We are committed to delivering results-driven programs
and services that help contribute to their success while providing a
significant value proposition to their buyers.
Luxury Without Limits
Celebrating over a decade of success, The Registry Collection
program caters to the specific needs of members and affiliates in
the luxury segment. Our portfolio is an elite network of luxury
leisure properties, each one handpicked as among the very best in
its respective category. These world-class properties provide our
approximately 30,000 member families with the ultimate vacation
experience — superbly appointed accommodations and an array
of stimulating activities at some of the most desirable resort
destinations in the world.
From condo hotels and high-end fractional resorts to private
residence clubs and fractional yachts, The Registry Collection
program facilitates exchanges among more than 200 properties
in 40 countries, which are either accessible for exchange or under
development.
THE REGISTRY COLLECTION
Gregg Anderson
Opening Doors to New Experiences
The Registry Collection Partner Program provides members with
travel opportunities far beyond resort accommodations. Members
have access to a world of experiences through our relationships with
some of the foremost providers of luxury services around the globe.
From Scottish golf outings to an African safari to yacht chartering
in the Caribbean, members can call on the Collection Partners for
unique opportunities to enhance their vacation.
Travel Concierge Services are available to members whether traveling
for business or pleasure, offering a valuable resource that allows
members to focus on the trip itself. The Travel Concierge Service
will facilitate and meticulously plan and coordinate members’
vacations and leverage our extensive industry relationships to find
the most competitive travel vendors and pricing.
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RESORT FINANCE AMERICA, LLC
William T. Phillips
President
7380 Sand Lake Road, Suite 500
Orlando, FL 32819
407.352.5264 phone
407.351.1901 fax
[email protected]
www.resortFA.com
Resort Finance America, LLC. Centerbridge Capital Partners
L.P. (“Centerbridge”) formed Resort Finance America, LLC and
affiliates (“RFA”) in connection with the acquisition of $1 billion+
of timeshare related loans from GMAC Commercial Finance in
September 2010. In addition to asset management of the GMAC
portfolio, RFA seeks to make new debt and equity investments
across the timeshare industry.
RFA is focused on growing its presence in the shared ownership
industry through two main strategic objectives. The first is to
continue to acquire new timeshare loan portfolios, resort real
estate debt, and invest in new equity partnerships that meet its
acquisition criteria. RFA has operating partnerships with several of
the industry’s leading operators on a fee-for-service or joint venture
basis to provide marketing and sales, on-site operations, and HOA
management services. RFA and its affiliates currently own resorts in
Las Vegas, Park City, and Kapalua with significant debt investments
in consumer receivables and inventory throughout the industry.
The second main strategic objective is to expand into a distinct
specialty finance company to provide direct to the consumer,
developer hypothecation, and, as appropriate, acquisition,
development, and construction financing facilities to support
investments by RFA.
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William T. (Bill) Phillips was appointed President of RFA in
September 2010. He is also Senior Managing Director of Lantern
Asset Management, LLC. Lantern provides asset management
services to RFA as well as other investments in commercial real
estate. Lantern and RFA are both wholly-owned subsidiaries of
Resort Finance Holdings, LLC, a holding company created at
the time of the acquisition that is wholly owned by Centerbridge
Partners and management. Mr. Phillips was formerly Executive
Vice President, Chief Development Officer for Marriott Vacation
Club International as well as Chief Operating Officer for MVCI’s
European and Middle East business operations.
About Centerbridge Partners
Centerbridge Partners, with approximately $20 billion in capital
under management is focused on private equity and securities
investments. Centerbridge has significant experience investing
in commercial real estate, lodging, and hospitality opportunities,
having invested more than $1.5 billion in the sector in the last
18 months. Centerbridge’s limited partners include a variety
of institutional investors, including many of the world’s most
prominent university endowments, pension funds, and charitable
trusts.
John E. Small, RRP
President
404 Camino del Rio South
Fourth Floor
San Diego, CA 92108
619.683.2470 phone
619.683.3277 fax
[email protected]
Chairman ResortCom International 404 Camino del Rio South
Fourth Floor
San Diego, CA 92108
619.683.2470 phone
619.683.3277 fax
[email protected]
www.resortcom.com
ResortCom International provides financial, resort operations,
leisure and technology services to the vacation ownership and
resort industry. Its’ multicultural corporate, regional and local
experts are extremely sensitive to diverse customs and business
practices. ResortCom, a medium-sized organization with about
500 Employees, services 250,000 timeshare owners per year.
ResortCom International is known as the top performer in Global
Portfolio Management exemplified in healthy portfolios, low
delinquencies and foreclosures. In addition to loan receivables
servicing and portfolio management, ResortCom’s Financial
Services Division also specializes in Maintenance Fee Billing and
Collections, Merchant Credit Card Services, Tax Withholding Trust
Administration, Custodial Services and Lender Support. With
extensive worldwide experience, ResortCom is the only company
with a platform that supports 17 different languages and has full
multicurrency capabilities
Its Resort Management Division, LaTour Hotels and Resorts is
known as the top Management Company in the industry. LaTour
provides full hospitality management service to a number of branded
resorts and works with four and five star resorts worldwide. LaTour
manages Hotels, Mixed Use Resort, Fractional Use Properties and
Private Residence Clubs. Services provided by LaTour include onsite Resort Management, Reservations services, Rentals, Luxury
Travel Club and Marketing and Sales for developments seeking a
more innovative approach to these, and many other issues.
RESORTCOM INTERNATIONAL, L.L.C.
Alex Marxer
ResortCom International’s current client list includes: El Cid
Resorts, Grand Solmar, Occidental Vacation Club, Park Plaza
Resort, Playa Grande Resort and Spa, Raintree Vacation Club,
Universal Vacation Club, Viva Vacation Club, Villa La Estancia
Resort, Velas Vallarta, Bahia de Principe Avalon Vacation Club,
Royal Holiday/Costamex and The Villa Group, to name a few.
ResortCom International’s International Headquarters are located
at: 404 Camino Del Rio South, Fourth Floor, San Diego, CA 92108.
The company has offices in Las Vegas, Mexico City, Sao Paulo,
Brazil, Phuket, Thailand, Mexico City, and San Francisco. For more
information about ResortCom International: www.resortcom.com.
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RIVER RUN COMPANY, INC.
Joseph L. Berry, RRP
President & CEO
P.O. Box 826
2760 White Mountain Highway
North Conway, NH 03860
603.356.6321 phone
603.356.6189 fax
[email protected]
www.EasternSlopeInn.com
www.AttitashMtVillage.com
River Run Company began in 1977 as the developer of ski homes
at Attitash Ski Area, nestled in the heart of the pristine White
Mountain National Forest of New Hampshire. River Run opened
the first Hotel Condominium, Attitash Mountain Village Resort,
in New England and has continued to expand this Bartlett, New
Hampshire Resort each year since.
Joseph L. Berry, President and principal stockholder has overseen
River Run’s development and operation of Resorts in the spectacular
Mt. Washington Valley of New Hampshire.
• The well known Eastern Slope Inn Resort had closed and was
totally renovated and reopened in 1980. Consisting of over 200
exceptional vacation ownership suites, it is operated as a Resort
Complex boasting 5 dozen shops, restaurants and 90 residential
apartments in the very center of historic North Conway Village.
• River Run Condominiums, now one of the largest Resort Hotels
in New Hampshire, is located at the base of Attitash Ski Area
and serves as the region’s major premier destination resort. The
complex features a comprehensive range of resort amenities.
• Blueberry Village Condominiums, completed in 2005, are
deluxe trailside Vacation Ownership Suites whose quality is
unsurpassed in the New England market.
• Cathedral Trail Homes, completed in 2006, are some of New
Hampshire’s best located trailside ski homes. Ski Magazine
recently named these “Mansions on Cathedral Trail” as the
“Best Ski Trail Homes in the East”.
• The Suites at Attitash Mountain Village started in 1988 and
continues to expand with Vacation Ownership Properties
providing our guests with unsurpassed vacation and unlimited
recreational experiences.
In addition to Joe Berry as CEO, the company is run by Bob
Kantack, Corporate Vice President, Barbara Harmon, Corporate
Controller and Dick Schwalbenberg as Chief Operating Officer.
Our resorts’ locations have lent themselves to continuous
expansion over the past three decades and will continue to expand
for a generation to come. Touted as one of the first environmentally
sensitive developers in the 1970’s, all current and future development
will be done with minimal impact on the pristine natural landscape.
Joe stays active in Homeowner Associations, property management
and ongoing hotel operations to see that the value proposition
continues.
River Run Company has taken great pride in seeing that the resorts
work exceptionally well for all owners and guests.
Joe has been active with ARDA since 1979. Holding a Juris Doctor,
he was one of the original organizers for ARDA New Hampshire in
1981 and New England ARDA in 1992. He has been on the ARDA
Board of Directors since 2005.
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Silverleaf Resorts, Inc. continues to be a leader in the vacation
ownership industry with 13 resort locations and an ownership base
of more than 115,000. Its core strategy is to target drive-to markets
for its initial sale by developing resorts in scenic regions within a
one-to two-hour drive of major metropolitan markets.
Getaway Resorts are designed to appeal to vacationers seeking
comfortable and affordable accommodations in locations
convenient to their homes. Silverleaf also develops Destination
Resorts, which are marketed as upgrade products, located at or near
areas with national tourist appeal and offer owners the flexibility
of upgrading to a higher-demand resort area as their lifestyles and
vacation needs change.
Getaway Resort markets are:
Dallas/Ft. Worth, Texas
Houston, Texas
Atlanta, Georgia
St. Louis, Missouri
Chicago, Illinois
Destination Resort markets are:
Austin/San Antonio, Texas
Galveston, Texas
Branson, Missouri
Orlando, Florida
The Berkshire’s of Western Massachusetts
In addition to separating its resort types into two distinct categories,
Getaway Resorts and Destination Resorts, Silverleaf ’s strategy is
further enhanced by offering a scalable product-upgrade ladder
with a variety of accommodation options.
Tom Morris
President and CEO
1221 River Bend Drive, Suite 120
Dallas, TX 75247
214.631.1166 phone
214.631.7127 fax
[email protected]
SILVERLEAF RESORTS, INC.
www.silverleafresorts.com
Each resort has unique amenities for its guests, such as 18-hole golf
courses, state-of-the art miniature golf, horseback rides, indoor and
outdoor swimming pool, children’s playscapes, sports pavilions
and picnic gazebos. All resorts provide a full range of indoor and
outdoor activities, such as movie theaters, arcade games, exercise
facilities, mercantile stores and snack bars. Owners of vacation
intervals enjoy year-round access for day-usage of the resort
amenities at no additional charge.
Scheduled to open in the summer of 2014, is Silverleaf ’s second
year-round indoor water park, located at Fox River Resort. The
19,000 square-foot facility will feature a lazy river, bucket dump,
water flumes, slides, and a wave pool. This attraction will be open
to the public and will also provide locker rooms, party facilities and
a food court.
Owners may exchange their vacation interval for a different time
period at a different resort through Silverleaf ’s internal exchange
program. Silverleaf owners may also enroll in vacation interval
exchange networks such as RCI, LLC.
The entry level Lodge accommodations are available at all
Silverleaf resorts and provide a well-appointed rustic lodge theme.
Presidential accommodations are developed in upscale locations
on waterfronts or golf courses and provide owners with larger
floor plans and a luxurious decor. Silverleaf ’s three-bedroom
Ambassador’s residences immerse owners in extraordinarily
elegant furnishings, ornamentation and design.
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SKI AND SEA INTERNATIONAL
Jennifer Miner
President and CEO
1445 West Tufts Avenue
Englewood, CO 80110
303.761.5800 phone
303.761.7039 fax
www.skiandsea.com
www.InventorySmartManagement.com
Ski and Sea is the leading provider of Housewares Service for
the world’s finest travel destinations. Since 1968, we’ve offered
unmatched quality, value and service to our friends in the vacation
ownership industry. Jennifer Miner is the company’s President
and CEO and her daughter, Lindsey Alexander, serves as the Vice
President of Business Development for Ski and Sea and its partner,
Inventory Smart.
Ski and Sea’s tradition of innovation continues with the
introduction of our partner, Inventory Smart. This wireless, webbased technology lets you:
Ski and Sea has been a proud member of ARDA from the beginning.
Jennifer is honored to serve as an ARDA Trustee and Lindsey has
joined ARDA’s Chairman’s League. We encourage everyone to
support ARDA as the voice of integrity speaking for the industry.
• Manage any items from lamp shades to pool cleaner to
tablespoons, from any vendor.
At Ski and Sea, the highest level of service has been our tradition for
over forty-five years. This commitment means that we continually
refine everything we do for you. Among our original ideas are
Per-Unit Packaging, The 10-Year Place Setting, Custom Designed
Housewares Packages and our Cabinet Planning Service. We invite
you to get in touch to find out about all the ways we can offer you
great service along with real savings on your housewares.
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• Manage item inventory from your stockroom or guest rooms
and instantly update information across your property.
• Save on overstocking, labor, time and money.
• Customize features to perfectly fit your needs.
• Rest assured that your guests will arrive to a fully-stocked room
at every check-in.
• You have never seen technology like this. To fully understand
everything Inventory Smart can do, you have to see it perform.
We invite you to contact Lindsey Alexander, Vice President of
Business Development for Ski and Sea and Inventory Smart at
303.749.5232 or email lalexander @skiandsea.com or lalexander@
inventorysmart.com.
President
801 South Rampart Suite 200
Las Vegas, NV 89145
702.967.5000 phone
[email protected]
www.somerpointeresorts.com
SOMERPOINTE RESORTS
Todd Spector
Somerpointe Resorts® is a leading developer of vacation ownership representing over 100,000 families who are owners at one or more of its
12 affiliated resorts in Hawaii, Orlando and Las Vegas—including Tahiti Village, its flagship.
Located on Las Vegas Blvd., Tahiti Village boasts a strong appeal to families and those interested in a resort stay, complete with amenities
and services traditionally limited to full service resort casinos. A French Polynesian beach resort with two onsite restaurants, spa facilities,
gaming, multiple Tiki bars and its very own lazy river, Tahiti Village is an all-suite resort with 876 units ranging from 580–1550 sq. ft. on
19 acres, with seven acres held for future development. Winning multiple industry awards since its construction in 2006 and expansion in
2008, Tahiti Village has solidified its place as the flagship resort within the Somerpointe Resort portfolio.
Headquartered in Las Vegas, NV, Somerpointe Resorts is a second generation family operation now managed by Todd Spector, its President.
Todd graduated from the University of Southern California and received his Masters in Accountancy from the University of Virginia’s
McIntire School of Commerce. Before beginning his career in vacation ownership, he practiced public accounting in the Real Estate
division of Ernst & Young LLP, in Los Angeles. Spector serves on the Board of the American Resort Development Association (ARDA).
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SPI SOFTWARE
SPI Orange is a modular system. Therefore different departmental
modules can be deployed independently if that need exists. Ideally,
the software can be operated as a fully integrated multi-department
or enterprise-wide solution for the greatest overall efficiency.
Investing in the Latest Technology
SPI Orange is the culmination of extensive industry knowledge of
the business requirements of vacation ownership gained over three
decades of serving many leading resort companies. SPI represents
an advanced technology platform, highly qualified development
and delivery teams and a multi-million-dollar software investment.
Matt Brosious
Vice President Sales and Marketing
2600 SW 3rd Avenue, 5th Floor
Miami, FL 33129-2330
305.858.9505 phone
305.858.2882 fax
[email protected]
www.spisoftware.com
Vacation ownership companies rely on their IT systems to help them
compete in today’s cost-focused environment. SPI Orange software
offers a comprehensive suite of management and operations
software with the many capabilities and features resort developers,
operators and managers need. Built on the latest technology and
based on 30 years of industry know-how, SPI Software’s developers
continue to enhance the system and present new products.
Today, SPI Orange is recognized as the preferred software in the
industry and is used by leading timeshare, shared-ownership and
mixed use resort developers and operators worldwide. The reason
for this is simple: SPI Orange Software helps to improve businesses’
efficiency and productivity. The resulting benefits such as improved
accuracy, reduction in employee hours and increased customer
satisfaction can lead to substantial cost savings.
Today’s Software; Fully Capable
When compared to in-house developments or legacy applications,
SPI offers many important advantages including standardization,
faster implementation, lower costs and reduced risk.
SPI Orange is flexible enough to handle the many varied
requirements in operating a resort from marketing, sales,
maintenance fee servicing, finance, Owner CRM, points tracking,
property management, rental program management, mortgage
receivables servicing, centralized reservations, seamless owner’s
web site communications and web-based reservations capability.
Unlike other timeshare software systems running on outdated
platforms, SPI Orange is built on the most advanced technology
available today: Microsoft .NET and SQL server. Using the latest
technology enables SPI Software to deliver a robust, highly scalable
and configurable, business rules-driven platform. It was specifically
designed to be extensible and easily meet specialized requirements,
while providing a superior baseline framework.
Commitment to Progress
Furthermore, SPI is committed to maintaining the product’s
competitive advantage both from both a platform and functionality
perspective. The SPI Software development team is constantly
adding features and periodically upgrading the underlying
technology platform to ensure the product stays current and will
never become obsolete.
For example, a browser-based version that is independent of an
operating system is available so that clients can access data and
functionality on a cloud-based platform. This frees up resort staff
from the desk-bound computer so they can work from iPads or
remote locations, via the Internet.
As one of the vacation ownership resort industry’s leading
technology partners, information and transparency are vital.
SPI provides customers with access to Software Development
Methodology which includes among other features; a complete
data dictionary, which describes all tables in the system, and a
web services toolkit to aide in applications development. SPI’s
entire architecture has been designed to provide a framework for
extending applications easily.
Commitment to Excellence
Our mission is to be the best technology partner available worldwide
for resort developers and management companies. Therefore,
customer input is, and will always be, the cornerstone of our
product. SPI relies on the participation of customer management
as well as users to determine which features and advancements will
be added to the software.
The company is based in Miami, Florida and has been proudly
serving the vacation ownership industry since 1978. The company’s
management includes Founder and CEO Karl Lange, Vice President
of Sales Matt Brosious and Vice President of Customer Relations
Gordon McClendon.
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SPM’s corporate philosophy has surely helped fuel this success and
growth by being focused on ensuring the timeshare owners get what
they paid for—the very best possible vacation experience. To deliver
on this promise, SPM believes it is imperative to provide accurate,
detailed financial reporting; possess integrity and accountability
to the owners; and provide the resort owners and board members
with ample communications.
The SPM Resorts team is frequently called upon by banks and
investment groups to assist in workouts and turnaround situations.
Historically, SPM reviews and assesses the resort from top to
bottom. The analysis is used to produce a written operating plan
that includes a list of procedures, a detailed budget, financial
information and projections. SPM is successful in assisting resorts
experiencing a severe decline to recover past-due collections
amounts, implement quality control, increase revenue-producing
activities and resell unwanted weeks to new owners.
SPM’s team is led by Chairman/CEO and ARDA Trustee member
Michael Schraibman and President/COO Bill Young and a
substantial group of highly competent, dedicated professionals.
Schraibman is an ARDA Board member and Young is in the
ARDA Chairman’s League and serves on ARDA ROC Board. The
team works one-on-one with each resort to provide outstanding
vacations for each and every owner by assisting with any or all of
the following services:
Information Management
• Detailed reporting
• Information technology
• Annual audits
• Checks and balances
• Detailed reserves budgeting
and management
HOA/POA Organization
• Planning and preparedness
• Excess inventory
management
• Financial budgeting,
reporting and controls
Resort Management
• Human resources
management
• Security
• Maintenance
• Grounds & landscaping
• Housekeeping
• Front and back office
management
Financial Management
• Annual maintenance fee
billing and collections
• Accounts payable/receivable
• Detailed monthly reports
Resales
• Via SPM’s sister company,
Palmetto Marketing
Bill Young
President and COO
1051 Shine Avenue
Myrtle Beach, SC 29577
843.238.5000 phone
843.238.5001 fax
[email protected]
SPM RESORTS, INC.
Since 1979, SPM Resorts, Inc. has steadily expanded from
managing eight resorts to more than 30, serving approximately
100,000 timeshare owners and employing more than 650
employees. Growth followed success and today the company is one
of the largest privately held full-service professional management
companies in the timeshare industry.
www.spmresorts.com
What does it take to run a resort, year after year, that will consistently
deliver exceptional vacations? During SPM Resorts’ 31 years, the
company believes a fundamental key to be a commitment to higher
ethical and business standards. Under Schraibman’s and Young’s
direction, their business philosophy is singly focused on serving
their employers — the timeshare owners at SPM-managed resorts.
How does the company leverage SPM’s large number of resorts and
owners? Not only can a larger management company get better
pricing on various goods and services such as very competitive
insurance rates for property and health benefits, they can also
support a number of unique benefits such as marketing for
owner rentals, effective annual maintenance fee billing, successful
collections systems and full human resources support for employees.
SPM does all of this and more while remembering their mission: to
provide sincere and genuinely warm service and hospitality equal
to the best in the industry, from every level of the organization.
The corporate environment is one in which appreciation, respect
and sound working conditions contribute to successful work. SPM
manages the affairs and operations of facilities under their control
in a highly ethical and professional manner to produce the greatest
possible financial accountability and responsibility to the timeshare
owners.
Workouts
• Turn-around assistance for
troubled resorts
• Liaison between investment
groups and HOA boards
• Outlet for excess inventory
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SPOTTSWOOD COMPANIES
Robert A. Spottswood
President, CEO & Chairman
Spottswood Companies, Inc.
506 Fleming Street
Key West, FL 33040
305.294.6100 phone
305.294.4840 direct
305.294.6122 fax
[email protected]
www.spottswood.com
Spottswood Companies, Inc., and its affiliates (“SCI”), are a
diversified, family-owned organization with investments in real
estate, hotels, timesharing, marinas, broadcasting and banking. We
understand the importance of our relationships with our partners,
our guests, our employees and our community; and, we seek to
create innovative programs that will benefit and encourage these
very important relationships over the long term.
At its core, SCI is a real estate development, management and
hospitality company. Our mission is to create superior products
that meet or exceed the expectations of our guests, while providing
the highest risk adjusted return possible to our partners.
We have the resources in house to handle the entire development
process from site identification, feasibility and financial analysis all
the way through planning, construction and ultimate management,
thus ensuring the most efficient delivery and long term management
of the finished product.
SCI and its affiliates are based in Key West, Florida, and own
all or some interest in numerous hotel, timeshare, marina and
commercial properties in the Florida Keys and throughout the
United States. Over the past 20 years, SCI has developed dozens
of branded and independent properties in the Florida Keys; and
today, owns and / or manages more than 500 hotel rooms and over
300,000 square feet of commercial space.
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Robert A. Spottswood was born in Key West, Florida in 1957. Mr.
Spottswood graduated from Key West High School in 1975, the
University of Florida in 1979 and the University of Miami, School of
Law in 1982. Mr. Spottswood was a partner in the Miami law firm of
Taylor, Brion, Buker & Greene until 1992 specializing in corporate
law. After practicing law in Miami for ten years, Mr. Spottswood
returned home to Key West to create Key West Vacation Company.
Since 1992, Spottswood has been responsible for the development
of numerous timeshare, hotel and commercial properties including
the Hyatt Vacation Club, Hyatt Sunset Harbor Resort, Hyatt Beach
House Resort, Hyatt Windward Pointe Resort, Marriott Beachside
Hotel, Faro Blanco Resort & Yacht Club, The Islander, Holiday Inn
Express & Suites Florida Keys, Days Inn Key West, Holiday Inn Key
West, Comfort Inn Key West and Radisson Hotel Key West.
Mr. Spottswood is Chairman, CEO and President of Spottswood
Companies, Inc., Vice Chairman of Hyatt Residential Group,
Inc., Director of First State Bank, of counsel to the law firm of
Spottswood, Spottswood & Spottswood, Director of Vacatia, Inc.
and has served on many civic, community and charitable boards
including the Key West Bight Board, Greater Miami and Florida
Keys Chapter of the American Red Cross, Police Athletic League,
Community Foundation of the Florida Keys, Key West Art &
Historical Society and the Key West Chamber of Commerce. Mr.
Spottswood is an attorney, certified public accountant, licensed real
estate broker and Chartered Global Management Accountant. Mr.
Spottswood is a sixth generation native of Key West and he has been
married to Elena for over thirty years. They have four childrenElaine, Robert Jr., Mary and Philip.
President
P. O. Box 4184
Stateline, NV 89449
702.448.3147 phone
Starpoint Resort Group, Inc. is a privately held company. The executive management team averages more than 30 years of proven
performance and experience. Based in Las Vegas, Nevada, the company is active in all facets of the resort development and finance business.
The company philosophy is relationship driven and oriented to foster development of new opportunity. Starpoint Resort Group is particularly
active in the existing resort arena. Taking a holistic approach, we eliminate HOA delinquency by acquiring the resort’s delinquent intervals,
conveying them to our timeshare club and selling new memberships. This provides the owners association with the annually replenished
funding required to cure deferred maintenance and upgrades the resort’s amenities and accommodations.
STARPOINT RESORT GROUP, INC.
Michael J. Muldoon
Its principal, Michael J. Muldoon, has been an industry participant since 1983 and an ARDA member since 1994.
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STARR ASSOCIATES LLP
Allan Starr, Esq.
245 Fifth Avenue
Suite 1102
New York, NY 10016
212.620.2686 phone
212.696.5013 fax
[email protected]
www.starr-lawfirm.com
Allan Starr is the founder of Starr Associates LLP, a law firm which specializes all aspects of cooperative, condominium, timeshare/
fractional and vacation ownership law and offering plan registrations in New York, New Jersey and Connecticut. He gained invaluable
experience in this field during his five years with the New York State Attorney General’s office, two of which were served as Executive
Assistant to the Attorney General. Since entering private practice in 1979, Starr registered offering plans for projects having approximately
725,000 units and aggregate purchase prices of over $17.5 billion dollars.
Allan Starr, an acknowledged leader in vacation ownership structures, was a pioneer of the first “urban” timeshare project in New York,
participating in the creation and registration of The Manhattan Club in 1996, having closed over 14,000 ownership interests. Mr. Starr also
registered a high-end fractional product at the St. Regis - New York for Starwood Vacation Ownership and has other Manhattan and upstate
projects in various stages of development. The Firm’s vacation ownership practice now includes projects and vacation clubs throughout the
United States, Puerto Rico, Europe and the Middle East. Its client list includes owners of major hotel franchises, independent hoteliers and
single site developers across the country.
Starr is an active member of the American Resort Development Association, serving as a Trustee and a member of its State Legislative
and Federal Issues Committees. Through ARDA, he is coordinating an effort with the Attorney General’s office to revise the New York
timeshare regulations to adapt to the needs of the industry while maintaining user-friendly consumer protection.
Mr. Starr is a member of the board of directors of the New York Chapter of the Juvenile Diabetes Research Foundation. He lives with his
wife Seena in Murray Hill on the eastside of Manhattan and has two daughters, Erica and Laura.
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Stephen G. Williams
Thorp S. Thomas, RRP
President, The Americas
Starwood Hotels & Resorts
9002 San Marco Court
Orlando, FL 32819
407.903.4900 phone
407.903.4298 fax
[email protected]
Starwood Vacation Ownership
Orlando, FL 32819
407.903.4900 phone
407.903.4298 fax
[email protected]
Starwood Vacation Ownership
Senior Vice President, SVOM
Orlando, FL 32819
407.903.4900 phone
407.903.4440 fax
[email protected]
www.StarwoodVacationNetwork.com
In business for more than 30 years, Starwood Vacation Ownership, Inc. (SVO) is one of the leaders in the industry, with vacation ownership
and fractional-residential properties throughout the United States, Mexico and the Caribbean.
As a subsidiary of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), Starwood Vacation Ownership leverages some of the
hospitality industry’s most recognized brands, as well as the strength of a successful global organization, to help its Owners create vacation
memories, transform the way they travel, and change their lives through exclusive access to distinctive branded experiences.
Starwood Vacation Ownership owns and operates vacation ownership and fractional resorts under the Sheraton®, Westin®, The Luxury
Collection® and St. Regis® brands which are consistently found on the most prestigious Top 10 lists for quality, excellence, destination and
guest experience.
Through Starwood Vacation NetworkSM, Starwood Vacation Ownership offers a flexible vacation lifestyle that provides Owners with a
bevy of choices, from the ability to vacation within a collection of stylish villa resorts in the best locations within the most sought-after
destinations, to privileged access to more than 1,100 hotels and resorts in nearly 100 countries through the Starwood Preferred Guest®
program.
STARWOOD VACATION OWNERSHIP, INC.
Sergio D. Rivera
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotels and leisure companies in the world with 181,400 employees at its
owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels, resorts and residences with
the following nine internationally renowned brands: St. Regis, The Luxury Collection, W®, Westin, Le Méridien®, Sheraton, Four Points®
by Sheraton, aloft® and Element®.
Sergio Rivera, President of The Americas, leads Starwood’s operations with primary responsibility for North and South America and
Starwood Vacation Ownership. Steve Williams, Chief Operating Officer of Starwood Vacation Ownership, leads the company’s operations
with brands, resources and assets of the Starwood organization. Thorp Thomas, Senior Vice President, oversees resort operations and
property management for Starwood Vacation Ownership.
For more information on Starwood Vacation Ownership and Starwood Vacation Network, please go to StarwoodVacationNetwork.com.
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STEWART VACATION OWNERSHIP
Leon Basye, RRP
President
3275 West Hillsboro Blvd., Suite 206
Deerfield Beach, FL 33442
954.418.4550 direct
954.418.4551 fax
[email protected]
stewart.com/vacationownership
Stewart Vacation Ownership a leading provider of title and escrow
services to the vacation ownership industry.
We are committed to assisting you with your vacation property
needs. And it’s our passion for service that motivates us to simplify
processes, while providing specialized and customer-driven
solutions that work for you.
The InterCity Companies joined Stewart Information Services
Corp. (NYSE-STC) in 2002. InterCity Capital Corp. has serviced,
administered, brokered and sold vacation ownership receivables
since 1983. InterCity Escrow Services has handled time-share
escrow closings since 1987. Together, The InterCity Companies,
under the Stewart Vacation Ownership banner, provide the
financial strength, unequaled market experience, and state-of-theart technology and systems to deliver the solutions its customers
demand and deserve. Whether you are a developer, a single site or
multi-site club, resale client or owners’ association – large or small,
domestic or international – Stewart Vacation Ownership is your
single point of contact for a complete range of services.
First, Stewart Vacation Ownership offers complete title and escrow
services for deeded and non-deeded developments. With the
industry standard for independent inventory control and unrivaled
information reporting, its solutions add value to transaction
processing. And with the Stewart network of 7,500 issuing
offices located across the nation and the world, Stewart Vacation
Ownership offers time-share developers complete title and closing
services wherever opportunities take them.
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Stewart Vacation Ownership also offers asset management services
such as foreclosure and deed-in-lieu processing for assessment
liens, trust deeds and mortgages, as well as transaction consulting,
workouts and sale coordination.
Most importantly, Stewart Vacation Ownership brings a wealth of
resources to the table for time-share resort development. Whether
you need complete coordination for a large-scale, complex resort
or hospitality development or you need local solutions during
planning, development, financing and construction phases, Stewart
can help. Working through Stewart Title Guaranty Company’s
Commercial Services division, services such as title information,
appraisals, surveys, expert underwriting, reinsurance and coinsurance can be coordinated seamlessly.
Internationally, Stewart provides escrow services, title insurance or
guaranties and other real estate related services in some 80 countries
through its offices in Australia, Canada, the Caribbean, Europe and
Latin America. As a leader in international real estate information
services, Stewart understands that each real estate market is unique,
and that’s why Stewart focuses its business model on providing
the local market with the tools needed to increase the speed and
security of the local transaction, creating market-specific products
and services that provide local solutions for local markets. Focused
on the complete range of services you need for success in the vital
time-share and hospitality industry, Stewart Vacation Ownership
looks forward to working with you.
www.summerwindsresorts.com
President
Managing Member of VPG
Companies
3179 North Gretna Road
Branson, MO 65616
417.332.3250 phone
417.332.2911 fax
[email protected]
Summerwinds Resorts Services, LLC operates and sells boutique themed resorts in Branson, Missouri and Genoa/Lake Tahoe, Nevada.
Through its development entities, Summerwinds Resorts has created the successful Stormy Point village at Table Rock Lake and is now
reviving the historical charm and personality in 1862 David Walley’s Hot Springs Resort and Spa. Stormy Point Village is a Cape Cod, New
England styled property with upscale services and amenities. 1862 David Walley’s Hot Springs Resort and Spa harkens back to the Pony
Express days, as a rustic mining town with charming cabins and a historical themed clubhouse, nestled between native wetlands famous for
its Bald Eagle sightings and the foothills of the Sierra’s.
The Summerwinds team consists of over four-hundred employees working in three states with a common goal: service to the customer.
Summerwinds’ core business model is completely vertical from the consumer marketing, consumer sales, project development and finally,
hospitality management.
Managing member and President, Joseph Pat Joyce is a thirty year veteran of the vacation interval ownership industry. Mr. Joyce along with
his business partner, Dawn Joyce and Darren Abbott created a sales and marketing team that since 2005, has produced over one-hundred
and ninety million dollars in sales.
SUMMERWINDS RESORTS SERVICES, LLC
Joseph Pat Joyce
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TAYLOR ENGLISH DUMA LLP
vacation and travel clubs, exchange programs, golf course and
country club communities, condominiums and subdivisions, hotel
operators and managers, as well as financing companies.
Jim Scavo
Anthony Polvino
1600 Parkwood Circle, Suite 400
Atlanta, GA 30339
912.445.5625 direct
770.434.6868 main
404.713.6500 cell
912.544.2070 fax
[email protected]
1600 Parkwood Circle, Suite 400
Atlanta, GA 30339
678.336.7279 direct
770.434.6868 main
770.434.7376 fax
[email protected]
www.taylorenglish.com
Taylor English Duma LLP is a full-service law firm comprised of
more than 120 experienced, results-driven lawyers with experience
and nationally known attorneys involved in the resort and
hospitality industry. We represent all types of clients—from Fortune
500 companies to start-ups to individuals. Our core mission is to
deliver highest-quality legal services for optimal value. We deliver
superior service through...
1. Purpose-Built Efficiency. Everything we do is focused on
greater efficiency, flexibility and entrepreneurship. The result
is that our clients view us as part of their business building
investment, not a corporate expense.
2. Purpose-Built Partnerships. We are partners, not vendors. The result is that we are accountable, respectful and care as
much about our clients’ business as we do our own.
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We provide the full range of legal services to our clients, including
assistance in the creation, structuring, marketing and sale of all forms
of vacation and leisure programs including timeshare, fractional,
travel membership, destination and private residence clubs, project
acquisition and development, acquisition, construction and
receivable financing, securitization, workouts and restructurings.
Our services also include the preparation of registration and
licensing filings with regulatory authorities, and providing legal
advice in respect to compliance with state and federal marketing
regulations. We also routinely handle the defense of marketing
trade practice cases on a federal and state basis.
Taylor English is also a national leader in the representation of
condominium and homeowner associations including timeshare
associations and their management. Our services include the
drafting of condominium declarations and restrictive covenants, the
establishment and organization of condominium and homeowner
associations, the interpretation and enforcement of restrictive
covenants and assistance in general business matters confronting
community associations.
Taylor English’s Real Estate, Lending & Finance and Corporate &
Business practice groups cover all aspects of commercial real estate
and corporate transactions. The firm routinely assists clients in the
formation and organization of all types of legal entities, including
business corporations, nonprofit corporations, general and limited
partnerships and limited liability companies. Our representation
also includes mergers, acquisitions and financing matters.
3. Purpose-Built Results. We are problem solvers. We are
constantly looking for new and innovative ways to provide
value and results and seek flexibility in how we structure
engagements.
Taylor English practice groups also include Creditors’ Rights and
Bankruptcy, Employee Benefits and Executive Compensation,
Employment, Labor, and Immigration, Intellectual Property,
Lending, Workout, and Foreclosure, Litigation and Dispute
Resolution, Taxation, Technology, e-Commerce, and Entertainment.
The Taylor English Resort, Hotel & Hospitality Group is nationally
recognized for its representation of clients involved in the vacation
and travel industry. Our group is chaired by Anthony Polvino and
consists of partners Jim Scavo, Tom Bartolozzi, Mark Sanders, and
a collection of bright, experienced and dedicated associates. We
have been leaders and pioneers in the resort industry for more than
thirty years, and have created and advanced many of the innovative
concepts present in the industry. We are active in ARDA leadership
and are proud to represent many ARDA member companies,
including developers, operators and marketers of timeshare resorts,
We provide timely, creative and cost-effective counsel to help
our clients solve problems and achieve goals. Our lawyers carry
extensive experience from years of front-line work with top firms
and leading businesses, including many who served as in-house
and general counsels. In addition, a number of our attorneys
have worked outside of the practice of law, including in the startup and management of businesses. We promote efficiency and
collaboration at every interface which enables Taylor English to
provide a full array of legal services in ways that deliver both value
and results.
Since its formation by Timo Jones in 1993, TimeShareWare
has built a solid reputation by designing and marketing the best
software available for the unique needs of the vacation ownership
industry. It is through Timo’s vision, dedication, and business
leadership that TimeShareWare was established as the leader and
fastest growing full-service technology and solutions provider in
the shared-ownership market.
Through the years, TimeShareWare has been, and continues to be,
relentless in its drive to meet the needs of its clientele and to build the
highest possible value into the brand for all users, regardless of size
or location. In December of 2010, in order to propel TimeShareWare
to the next level of service offerings, TimeShareWare was acquired
by SS&C Technologies Holdings, Inc., a global provider of financial
services software and software-enabled services.
SS&C Technologies Holdings, Inc., is a leader in the delivery
of investment and financial management software and related
services focused exclusively on the global financial services
industry. Founded in 1986, SS&C has its headquarters in Windsor,
Connecticut and offices around the world. Five thousand financial
services organizations, from the world’s largest to local financial
services organizations, manage and account for their investments
using SS&C’s products and services. These clients in the aggregate
manage over $16 trillion in assets.
In his new role with SS&C Technologies Holdings, Inc., Mr.
Jones acts as Senior Vice-President of SS&C Technologies, Inc.
and General Manager of both the TimeShareWare and SKYLINE
Property Management Software Divisions.
Combining with SS&C Technologies supports a key component
of TimeShareWare’s success—the never yielding focus placed to
ensure changes in the timeshare industry are proactively addressed.
TimeShareWare places a significant emphasis in the development
of software that revolutionizes the industry, by researching,
anticipating, and incorporating software application needs, not
just for today, but well into the future. This acquisition promotes
the evolution of TimeShareWare to the next level, by providing
the opportunity to expand the scope of software solutions, making
them available to a broader market.
Timo B. Jones
Senior Vice-President,
SS&C Technologies, Inc.
General Manager,
TimeShareWare, SKYLINE
855 West 300 North
Kaysville, UT 84037
801.444.5210 phone
801.444.3143 fax
[email protected]
TIMESHAREWARE
www.timeshareware.com
TimeShareWare’s flagship platform technology is based on a threetier Service Oriented Architecture (SOA) to manage all the aspects
of the resort industry including marketing, contract management,
owner/member services, reservation management, loan servicing,
and property management.
In keeping with its strategy to provide scalable software solutions
to all markets, TimeShareWare services all sizes and types of
vacation ownership associations, fractional ownership properties,
and timeshare resorts including multi-site, single-site, and points
based clubs. TimeShareWare is best known for using software,
technology, and consulting services to better leverage assets
through operational excellence.
In addition to Mr. Jones’ professional accomplishments, he is
active in his community and church. He is a guest lecturer at the
Brigham Young University Center for Entrepreneurship and serves
on advisory boards for young startup companies. His community
involvement includes participation on the boards of local charities
and community organizations. He speaks fluent Finnish and his
hobbies include flying, amateur astronomy, and the outdoors. He
resides in Kaysville, Utah with his wife and four children.
With over 500 successful product installations around the world,
TimeShareWare clients include industry leaders such Marriott,
GeoHoliday, Holiday Inn Club Vacations, Daily Management, Club
La Costa, Welk Resort Group, InnSeason Resorts, Sol Melia, and
Raintree Resorts.
TimeShareWare uses advanced technology to create a state-of-theart software platform to provide best of breed, superior software
solutions to shared-ownership, mixed use resorts.
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UNIVERSAL ORLANDO RESORT, INC.
Shawn Sharma
Director of In-Market Sales
1000 Universal Studios Plaza
Orlando, FL 32819
407.224.5879 phone
407.224.8290 fax
[email protected]
www.universalorlando.com
Universal Orlando® Resort (www.UniversalOrlando.com) includes
two dramatically distinct and adjacent theme parks:
Universal Studios Florida®, the world’s premier movie and TV based
theme park; and Universal’s Islands of Adventure®, where all-time
favorite myths, legends, cartoons and comic books come to life on
cutting edge rides and attractions that challenge all your senses.
Universal Orlando Resort also includes Universal CityWalk®, a 30acre dining, shopping, nightclub, and live entertainment complex;
plus four exceptional on-site hotels representing 4,000+ guest rooms:
Loews Portofino Bay Hotel, Hard Rock Hotel®, Loews Royal Pacific
Resort and, opening Spring 2014, Universal’s Cabana Bay Resort.
Recent additions include The Wizarding World of Harry Potter™ at
Islands of Adventure, an immersive land where shops, restaurants,
rides and more enable visitors to step right into the adventures of
the popular boy wizard and TRANSFORMERS™: The Ride-3D at
Universal Studios Florida® where visitors will find themselves on
the frontlines of an intergalactic war between the Autobots and
Decepticons.
Universal’s rich entertainment legacy can be traced back a hundred
years to 1912 when pioneer filmmaker Carl Laemmle founded the
Universal Film Manufacturing Company. In 1990, Universal opened
82
Universal Studios Florida movie theme park, the largest working film
and television production facility outside of Hollywood. Just over
two decades later, Universal Orlando Resort has grown to become
a complete world-class vacation destination. Universal Orlando
offers a wide range of products for developers including mini-vacs,
exclusive ticket products, gifting premiums, and creative assets for
use in direct mail campaigns.
Shawn Sharma is the Director of In-Market Sales at Universal
Orlando Resort and is in charge of Timeshare Partnerships and
other Retail Sales for Universal Orlando in the Florida Region. He
has been in the hospitality industry for over 15 years with expertise
in sales, marketing and project management. Shawn began his
career with Universal Orlando in 1999 as a Vacation Planner for
Destination Universal, which then led to managerial sales roles in
Destination Universal, Universal Orlando’s Travel Company and the
Guest Services retail market. Shawn has a Bachelor of Science degree
in Information Technology from the University of Central Florida
and an MBA with a concentration of Finance and Marketing from
Northeastern University. Mr. Sharma currently resides in Orlando
with his wife Reenal.
VACATIA
Michael Burns
President & COO
One Market Street
Steuart Tower, Suite #507
San Francisco, CA 94105
206.295.4455 Cell
888.737.1357 Office
[email protected]
www.vacationlistingservice.com
The Vacation Listing Service will be formally launched in the spring of 2013 and will represent the latest on-line technology and marketplace
for listing, buying, auctioning and renting all forms of vacation ownership; including timeshare and fractional ownership products across
North America.
With re-sales presenting one of the greatest challenges in the vacation ownership industry today, this new on-line marketplace will provide
current owners, prospects, real estate agents and brokers a “state of the art” website that provides comprehensive and in-depth information
on each listing, a seamless and streamlined process for closing and a myriad of other options for creating value for shared ownership
products.
The business is lead by CEO and Founder Keith Cox, along with a world-class team of technology and on-line marketplace professionals.
This new ventured backed entity will provide a new level of transparency, credibility and liquidity to the secondary market, while serving
the varied interests of all stakeholders in the industry.
Prior to joining the Vacation Listing Service, Michael was the Founder and CEO of Private Residence Resorts; which developed, marketed
and manages two high-end fractional resort properties in Sun Valley and McCall, Idaho. He has also held senior management positions
with Vacation Internationale, Marriott and The Walt Disney Company. In addition to his role as President and COO of the Vacation Listing
Service, he continues his involvement with Resorts Equities as a Director overseeing it’s marketing and sales consulting business and resort
management services for fractional and shared ownership properties globally.
83
VACATIONGUARD, INC.
Brian Rock, RRP, CIC, ARM
National Director
15100 SE 38th Street
Suite 699
Bellevue, WA 98006-1765
425.458.4985 phone
[email protected]
www.VacationGuard.com
VacationGuard® was established to provide the hospitality sector with improved travel insurance products, using application of industry
expertise. The company’s mission embraces innovation, the delivery of exceptional travel insurance benefits, and ease of use.
VacationGuard sets the premier standard in travel-protection products. The company’s model highlights the turnkey ease with which travel
protection can become a value-added benefit to the Consumer, Developer, and brand concentric companies, and why having day to day
experts as your partners is critical is todays’ dynamic work environment. Our industry support is diverse and deep, with our involvement
as ARDA Trustees since inception.
VacationGuard enhances the client brand experience by offering custom products and benefits that speak to our hospitality focus. Our
protections continue to be revolutionary, extending comprehensive benefits on a pricing model which is simply not attainable to consumers
elsewhere. VacationGuard’s model utilizes strong partnerships that are ultimately focused on consumer satisfaction, while integrating
back-end support that draws on the efforts of our specialized teams to provide functional support.
As the creators of what is now sought as Timeshare Travel Protection, our executive team has been integral to every milestone for this
unique program since it’s conception and inception, giving an expertise that is simply unmatched in the business. Representing over 75
years of insurance expertise, with over 40 years in Timeshare alone, the VacationGuard program is managed by the executive team of
Debbie Rock as President, Cathy Backus as Vice President of Sales, and Brian Rock as National Director.
VacationGuard®—Vacation Peace of Mind for your owners, members, and guests, while delivering Business Peace of Mind to our clients.
84
Launched in 2012, VacationOwnership.com is part of Vacation
Hotdeal Companies Inc., the timeshare industry’s proven leader
in innovative secondary market services. Through the targeted
use of its multiple brands, the company provides timeshare
resale and rental services for consumers as well as customized
resale and rental solutions to resorts, HOAs, developers, and
management companies. Initially established in 2003 under the
brand SellMyTimeshareNOW LLC, the company’s goal was to fill
an underserved need in the secondary marketplace by offering
an easily accessible, effective way for consumers to buy, rent, or
sell timeshare via by-owner advertising on the internet. In 2006,
the company expanded its services to include licensed timeshare
brokerage, establishing Timeshare Broker Services of Florida,
LLC. In 2008, Vacation Hotdeal Companies, Inc. acquired both
SellMyTimeshareNOW and Timeshare Broker Services.
After six years of self-funded operations, the company took on
investment funding. Consistent with the ongoing strategy of
Edison Venture Fund to invest in high-growth, entrepreneurial
technology organizations, Edison identified Vacation Hotdeal
Companies as a forward-thinking, disruptive technology company.
In January 2009, Edison became the company’s sole institutional
investor providing $10 million in venture capital. In 2012, Edison
Venture Fund sold its equity interest through a merger transaction
with Vacation Innovations, LLC. As part of Vacation Hotdeal
Companies Inc., VacationOwnership.com announced its strategic
partnership with Vacation Innovations, LLC. The merger creates
one of the world’s largest resale timeshare and vacation ownership
marketing companies with a remarkable capacity to expand the use
of next-generation technology in vacation ownership resales and
vacation rentals.
Through a corporate division known in the timeshare industry as
Vacation Property Solutions (part of VacationOwnership.com),
the company offers its industry clients dedicated phone lines,
customized landing pages, and trained and knowledgeable resale
professionals and licensed real estate Brokers to conscientiously
represent each client’s brand. The company’s unique bespoke
services make it easier for resorts and others in vacation ownership
to consolidate resale or rental inventory, stabilize timeshare
values, and protect pricing integrity. Developers who work with
VacationOwnership.com resolve the challenge of owners who need
Jason Tremblay
Jason Tremblay, Founder
and Chief Executive Officer
VacationOwnership.com and
SellMyTimeshareNOW.com
100 Domain Drive, Suite 105
Exeter, NH 30833
603.516.0200 phone
603.590.6674 fax
jasontremblay@
vacationownership.com
VACATIONOWNERSHIP.COM
www.VacationOwnership.com
to sell and in the process enhance customer satisfaction and build
stronger brand loyalty. In 2011, VacationOwnership.com took its
partnership services with the vacation ownership industry a step
further; launching what is essentially the first MLS for timeshares,
the Partner Portal Program. Anyone with clean, rentable or salable
properties, including homeowners associations (HOAs), timeshare
Brokers, real estate Brokers, resale companies, and management
companies, can easily upload their ads using the Partner Portal,
enabling them to benefit from the strength and visibility of the
Vacation Hotdeal Companies marketing platform.
Jason Tremblay is the founder and CEO of Vacation Hotdeal
Companies and leads a team whose backgrounds include timeshare
development, real estate brokerage, traditional and online
marketing, and timeshare sales, rentals, and resales. The company’s
high-visibility websites attract more than 1.7 million pageviews per
month. By 2008 and 2009, the company had been honored on the
Inc. 500 and Inc. 5000 Lists as one of the fastest growing, privately
held companies in America. In further efforts to strengthen product
confidence within the vacation ownership industry, in 2009 the
company hired the legal firm of Baker Hostetler to vet and affirm
that its business practices were in full compliance with Florida real
estate brokerage laws. Today Vacation Hotdeal Companies, Inc. has
offices in New Hampshire and in Florida and employs more than
100 vacation ownership professionals and real estate Brokers.
85
WEBER MERRITT, LLC
Bernie Merritt
Partner
414 N. Washington Street
Suite 301
Alexandria, VA 22314
703.299.2600 phone
[email protected]
www.webermerritt.com
About Weber Merritt Public Affairs: For more than 16 years, Weber Merritt LLC, has delivered smart, integrated public affairs, grassroots
and media relations campaigns. From constituent mobilization and legislative advocacy to public relations and corporate positioning, our
team will help you achieve tangible results. Over the years, we have helped Fortune 500 companies, trade associations, nonprofits and
corporate executives advance their issues, interests and reputations in the public arena.
At Weber Merritt, we focus on understanding what makes each client unique and using those insights to develop focused and effective
strategies. Whether you need to influence opinions in Washington or in your own backyard, launch a product or build visibility for an
executive, our campaigns are tailor-made to fit your situation, your issue and your definition of victory. And the people who design
and implement winning campaigns for you are the same people you meet in our first interview: seasoned strategists who work together
seamlessly.
86
Twitter: http://twitter.com/#!/welkresorts
www.welkresort.com
Jon Fredricks is president of the Welk Resorts, one of the most
respected independent brands in the vacation ownership industry.
Grandson of the late Lawrence Welk, the famous bandleader and
television icon, who founded the company, he is married to his wife
Tracy for over 20 years and has four children — Nate, Ben, Oliver
and Faith.
An astute business strategist and financial planner, Fredricks
oversees seven flagship Welk properties and with his more than 20
years of experience in hospitality, real estate and finance, has helped
the company realize unprecedented development by fostering
profitable expansion projects and internal corporate growth.
Fredricks earned a bachelor’s degree in urban planning from
UCSD, is a graduate of Union Bank’s commercial lender training
program, is an American Hotel & Lodging Association Certified
Hotel Administrator and is a Registered Resort Professional as well
as being a member and past-Chairman of the board of ARDA.
The Welk Resorts family of over 1,300 associates provides vacation
memories to cherish for a lifetime; a mission reflective of deeply
held company values of family, tradition, integrity and quality.
Welk Resorts has experiential timeshare resorts in top vacation
destinations including its flagship property Welk Resort San Diego,
with three vacation ownership communities on the property –
Welk Resort Villas, Villas On The Greens and Mountain Villas,
along with Welk Resort Branson – The Lodges At Timber Ridge
– in Missouri; Welk’s Desert Oasis in Palm Springs and Welk Cabo
– Sirena Del Mar – in Cabo San Lucas, Mexico, and three new
acquisitions: Breckenridge, CO; Northstar Lodge, Tahoe (Truckee),
CA; Kauai, HI (future project). Its resorts have a mix of activities
for all ages — golf courses, live theaters, themed recreation centers,
waterslides, splash pads, trails, great ski opportunities, retail centers
and restaurants.
Welk Resorts sells a multi-site, points-based timeshare interest,
and is known for achieving among the highest owner service and
product quality scores in the industry. Welk Resorts - Sirena Del
Mar on the Sea of Cortez in Cabo San Lucas, Mexico was recently
named amongst Best-Reviewed Hotels on Expedia’s 2013 Insiders’
Select List ranked Welk Resorts Sirena Del Mar #7 in the world in
2013. Trip Advisor ranked Welk Resorts Sirena Del Mar in the Top
25 Hotels in Mexico in 2013.
Jon Fredericks, RRP
WELK RESORTS
Facebook: www.facebook.com/WelkResorts
President
300 Rancheros Drive
Suite 450
San Marcos, CA 92069
760.481.7777 phone
760.481.7770 fax
[email protected]
through the use of the organization-wide service model, i-Serve
(Stewardship, Empowerment, Resolve, Verve and Exceed), but also
enhance associates’ personal lives through improved leadership,
communication and out-come focus.
The result is the creation of strong values, service commitments
and empowered associates who deliver on vacation memories to
cherish for a lifetime. The outcome for Welk Resort’s owners and
guests is high service levels and exceptional resort quality — RCI
Gold Crown, Interval International Premier status and among the
highest Trip Advisor and Expedia ratings in the industry. Welk
Resorts launched an employee stock ownership plan in 2012, which
enables its associates to share in its success.
The veteran executive management team at Welk Resorts includes:
Glen Clinton (Senior Vice President of Resort Operations);
Jeffrey Edwards (Senior Vice President of Development); Tracy
Ward (Vice President of Corporate Culture); Ira Kristol (Senior
Vice President of Operations), Sam Ray (Senior Vice President
of Marketing), Jennifer Robinson (Treasurer), Mary Obidinski
(In-House Counsel), Carisa Azzi (Senior Vice President and
CFO), and Michael Gehrig (President of Sales & Marketing).
This team has grown revenue since 2007 by over 27%; providing
a solid foundation of high credit-quality, profitable new business
expansion; continuing to make first-generation tours work.
Welk Resorts has an associate-centric culture. It has created an
environment that fosters wellbeing, and is focused on the needs
and development of its family of associates. This is accomplished by
providing a variety of programs focused on growth and innovation;
trust, transparency and teamwork; and the Welk family. These
programs enrich not only the professional lives of Welk associates
87
WELLINGTON FINANCIAL
Ronald M. Goldberg
President
1706 Emmet Street N, Suite 2
Charlottesville,VA 22901
434.295.2033 phone
434.295.1005 fax
[email protected]
www.wellington-financial.com
Wellington Financial was founded by Irwin LePow in 1981 to fill the void for financial products specifically tailored to the vacation
ownership industry. Wellington offers a full range of loan programs to address all needs of the vacation ownership developer and continues
to be an industry leader in creating innovative financing programs.
Since its inception, Wellington has acted as a correspondent for most of the major industry lenders. Since 1995, Wellington has worked
with Liberty Bank to create a dedicated vacation ownership lending program, expanding the bank’s then-existing timeshare program to
include acquisition, development, construction, and inventory financing, as well as mezzanine debt and equity. Currently, Wellington is
the exclusive correspondent for Liberty Bank’s Resort Finance group, acting as the bank’s originator and front-end loan servicer.
Both Wellington and Liberty Bank have financed the timeshare industry continuously for over 30 years. Wellington, through its relationship
with Liberty, offers vacation ownership developers access to one of the few full-service banks lending to the vacation ownership industry,
bringing bank rates to an arena usually reserved for finance companies. More information about Wellington’s financing programs may
be found at www.wellington-financial.com.
Wellington Financial is currently led by Ronald M. Goldberg, who was appointed President in 2004. Mr. Goldberg has been in the industry
since 1998, when he started his career at Wellington as an executive, and is committed to supporting the industry, demonstrated through
Wellington’s current ARDA Convention Sponsorship. Mr. Goldberg was elected to ARDA’s Board of Directors in 2009.
88
Adam Schwartz
6277 Sea Harbor Drive
Orlando, FL 32821
407.626.5200 phone
407.370.5292 fax
[email protected]
6277 Sea Harbor Drive
Orlando, FL 32821
407.626.5200 phone
407.370.5292 fax
[email protected]
www.WyndhamWorldwide.com
As the world’s largest developer and marketer of flexible, pointsbased vacation ownership products, Wyndham Vacation
Ownership has developed or acquired more than 185 vacation
ownership resorts throughout North America, Mexico, the
Caribbean and the South Pacific, which constitute more than
23,000 condominium-style individual vacation ownership units.
Wyndham Vacation Ownership has more than 900,000 owner
families worldwide.
Wyndham Vacation Ownership’s diverse and extensive portfolio
makes it a vacation ownership powerhouse. In 1991, the company
revolutionized the traditional timeshare model with the advent
of credits/points-based ownership, giving it a strong competitive
advantage and a larger ownership base than any other in the
industry. Innovations in product development, such as the
Wyndham Asset Affiliation Model (WAAM), a new fee-forservice model that enables the company to leverage its sales and
marketing channels to sell existing, high quality inventory without
using significant amounts of capital, have allowed the company to
continue to expand with new vacation ownership resorts in some of
the world’s most popular locations.
The company’s five consumer-facing brands, CLUB WYNDHAM®,
WorldMark® by Wyndham, Wyndham Vacation Resorts Asia Pacific,
Shell Vacations and Margaritaville Vacation Club have expansive
resort portfolios. WorldMark by Wyndham owners have access to
a network of drive-to and exotic resorts across the United States
as well as in Canada, Mexico and Fiji, while CLUB WYNDHAM
offers resorts in popular destinations in the United States and the
Caribbean. With resorts in Australia, New Zealand, Tasmania and
Fiji, Wyndham Vacation Resorts Asia Pacific continues to expand
the company’s presence in the lucrative South Pacific market. Shell
Vacations owners have access to resorts in desirable locations in the
United States, Canada and Mexico.
Wyndham Vacation Ownership is a member of the Wyndham
Worldwide (NYSE:WYN) family of companies. As one of the
world’s largest hospitality companies, Wyndham Worldwide
offers individual consumers and business-to-business customers
a broad suite of hospitality products and services across various
accommodation alternatives and price ranges through its premier
portfolio of world-renowned brands. Wyndham Worldwide has
already begun leveraging its portfolio to bring even greater value
to its guests. From the introduction of new mixed-used resorts
combining traditional hotels with vacation ownership units to
brand-wide advertising and promotional programs, the company
continues to expand its reach in the competitive travel marketplace.
WYNDHAM VACATION OWNERSHIP, INC.
Franz Hanning
A 30-year industry veteran, Franz Hanning is President and CEO
of Wyndham Vacation Ownership and leads its more than 15,000
employees from the company’s headquarters in Orlando, Fla.
Hanning is responsible for all management, operations, strategic
planning and growth initiatives for Wyndham Vacation Ownership.
As Chief Communications Officer, Adam Schwartz is responsible
for all branding and communications programming at Wyndham
Vacation Ownership including brand management, corporate
communications, sports marketing, web and social media.
89
WYNDHAM WORLDWIDE
Inn & Suites®, Microtel Inns & Suites by Wyndham®, Hawthorn
Suites by Wyndham®, TRYP® by Wyndham®, Howard Johnson®,
Travelodge® and Knights Inn®. In addition, Wyndham Hotel Group
has license agreements, through an affiliate, to franchise the Planet
Hollywood® Hotels, Dream® Hotels and Night® brands and provide
management services globally.
Stephen P. Holmes
Chairman and CEO
22 Sylvan Way
973.753.6100 phone
973.753.7009 fax
www.WyndhamWorldwide.com
Our Company
As one of the world’s largest hospitality companies, Wyndham
Worldwide offers a wide range of hospitality products and services
for leisure and business travelers through its global portfolio of
world-renowned brands.
With iconic hotel brands, numerous timeshare resorts, vacation
exchange network, and serviced vacation rental properties around
the world, Wyndham Worldwide is dedicated to being the global
leader in travel accommodations.
Formed in 2006, Wyndham Worldwide is widely recognized as a
global corporate leader for its workplace culture, sustainability
leadership, diversity, integrity and innovation. Among its numerous
accolades, the Company was recently named to the Dow Jones
Sustainability North America Index for the first time, has been
recognized among the top 100 greenest companies in America and
number one among hotels and restaurants by Newsweek magazine,
as FORTUNE Magazine’s most admired company in the hospitality
industry, one of DiversityInc’s Top 50 Companies for Diversity,
and among the top 100 Most Ethical Companies by Ethisphere.
Additionally, each of its businesses has received numerous
recognitions for product and service innovations.
Headquartered in Parsippany, New Jersey, Wyndham Worldwide
employs over 32,500 associates around the globe.
Our Business
The world’s largest hotel company based on number of properties,
Wyndham Hotel Group is home to many of the world’s best-known
hotel brands, with approximately 7,480 hotels and 645,000 hotel
rooms worldwide, encompassing: Wyndham Hotels and Resorts®,
Ramada®, Days Inn®, Super 8®, Wingate by Wyndham®, Baymont
Wyndham Exchange & Rentals is the worldwide leader in vacation
exchange and the world’s largest professionally managed vacation
rentals business, providing access to more than 107,000 vacation
properties in approximately 100 countries. The vacation exchange
business includes RCI®, the worldwide leader in vacation exchange,
The Registry Collection®, the world’s largest luxury exchange
program, and Endless Vacation Rentals®. The vacation rentals
business is comprised of a diverse and celebrated collection of
rental brands offering professionally managed cottages, villas,
condos, apartments, private homes, park lodges, boats and camping
accommodations across more than 600 unique destinations
worldwide. Each year, Wyndham Exchange & Rentals provides
more than 5 million leisure-bound families with vacation exchange
and rentals services and products.
The industry and timeshare ownership market leader, Wyndham
Vacation Ownership develops, markets, and sells vacation
ownership interests and provides consumer financing to owners
through its five primary consumer brands, CLUB WYNDHAM®,
WorldMark® by Wyndham, Wyndham Vacation Resorts Asia
Pacific, Shell Vacations Club and Margaritaville Vacation Club,
which comprise a network of more than 191 vacation ownership
resorts serving more than 907,000 owners throughout the United
States, Canada, Mexico, the Caribbean, and the South Pacific.
Our Strengths
• Strong and diverse portfolio of global, well-recognized brands
• Industry-leading positions across all our business segments
• Diversity of inventory, customer base, product offerings, and
geography
• Stable revenues and earnings from diverse sources
• Strong and experienced management team grounded in our
core values and Count On Me! service culture.
For more information, please visit www.WyndhamWorldwide.com.
Stephen P. Holmes
Stephen P. Holmes has served as Chairman and CEO of Wyndham
Worldwide since its listing on the New York Stock Exchange in
2006. Prior to the creation of Wyndham Worldwide, Mr. Holmes
served in various leadership positions in the hospitality and
financial services industries, including vice chairman and member
of the board of directors of Cendant Corporation, where he oversaw
Cendant’s hotel franchise, vehicle rental, timeshare development,
timeshare exchange and vacation rental business. Mr. Holmes
was also executive vice president and CFO of HFS, and managing
director of The Blackstone Group. He began his career as a Certified
Public Accountant with Deloitte.
In addition to his position at Wyndham Worldwide, Mr. Holmes
serves as a Vice Chairman of the World Travel & Tourism Council
and the Travel Business Roundtable. He is also a member of the
Board of Trustees of Bucknell University, and was honored as the
2007 Hall of Leaders inductee by the U.S. Travel Association.
90
Herbert “Butch” Patrick, Jr.
& Co-founder
One Vance Gap Road
Asheville, NC 28805
828.348.2505 phone
828.348.2506 fax
[email protected] President & Co-founder
One Vance Gap Road
Asheville, NC 28805
828.348.2505 phone
828.348.2506 fax
[email protected]
Zealandia Holding Company, Inc. is a diversified company that has continuously expanded its offerings to timeshare owners and
homeowners associations through its family of subsidiaries dedicated to focusing on specific aspects of the vacation ownership industry
such as sales and marketing, member services, financing, collections, sailing vacations and property management.
Zealandia Holding Company was founded in 2000 by Don Clayton and Butch Patrick, Chief Executive Officer and President, respectively.
Both principals have been active in the vacation ownership industry for over 30 years.
ZEALANDIA HOLDING COMPANY, INC.
Donald K. Clayton
91
2014 TRUSTEE MEMBERS DIRECTORY
American Resort Development Association
1201 15th Street, NW Suite 400
Washington, DC 20005
202.371.6700 phone
•
202.289.8544 fax
www.arda.org
www.VacationBetter.org

Trustee Directory - American Resort Development Association

Transcription

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