- Intranet Advanced Maintenance Precision Management

KONTRAK PENGURUSAN FASILITI
KOMPLEKS KASTAM, IMIGRESEN DAN KUARANTIN (KIK)
BUKIT CHAGAR JOHOR BAHRU, JOHOR DARUL TA’ZIM
PROJEK GERBANG SELATAN BERSEPADU
BUILDING FAMILIARIZATION
Project Benefits
Project Benefits
Tourism
Enrich the travelling experience of visitors to Malaysia
Encourage both Singaporean tourists and foreign visitors in
Singapore to travel to Malaysia
Stimulate a rapid growth in visitors arriving from Singapore
Environment
Reduce air and noise pollution
Allow the flushing of the Straits of Johor, thus improving water quality
(dilution of pollutants, overcoming of stagnation and propagation of
marine life)
1
Project Benefits
Economy
Complement Malaysia’s aspiration of creating a premier modern gateway
into mainland Asia
Provide multiplier (spin-off) effects on employment, income and value
enhancement at regional and national levels
Security
Improve national security with modern and enhanced traffic and marine
security surveillance systems
Maritime Activities
Introduce new water-based activities (such as pleasure boating, marinas,
etc.) and tourism products
Project Benefits
Traffic Dispersal
Improve traffic flow in JB Central Business District
Relieve heavy congestion at the Causeway (current usage
120,000-150,000 vehicles daily)
LOCATION
2
INITIAL LAND AREA(FEDERAL & STATE LAND)- 86.849 acres
LOCATION MAP AND ROAD NETWORK
Jalan Tebrau
(FT03)
Jalan Tun Razak
(FT01)
EDL
(future)
Tg Puteri Bridge
Johor
Legend
Inner Ring Road
Federal Road
State Road
Eastern Dispersal Link
Tg Puteri Bridge
Johor-Singapore Border
Singapura
PROJECT FACILITIES
3
THE MASTER PLAN
1. CIQ COMPLEX
2. JOHOR BAHRU
SENTRAL
3
1
2
3. INTERCHANGE NO.1
SELAT JOHOR
FACILITIES
1. Main Building
- CIQ Complex
- JB Sentral (Eastern Hub)
2. Auxiliary Building (Office)
3. Sub Station & Sewerage
Treatment Plant
= 2 blocks
= 33 blocks
= 2 blocks
FACILITIES SIZE
Total Floor Area (sq feet)
= 2,873,328.88
CIQ Operation Management
Centre
CIQ – Cross Section
MAJOR LEVELS - SCHEMATIC SECTION
4
CIQ – Cross Section
CIQ – Partial Section
• The CIQ Complex is equipped with the
following facilities :
Light Vehicle Processing
Heavy Vehicle Processing
Motorcycle Processing
Busses & Coaches Drop Off/Pickup
Passenger Hall for Busses & Coaches
Quarantine
Other Ancillary Building
Administrative & Operation Office
Staff Car parks (JBS)
Public Areas (JBS)
5
MALAYSIA
HGV- Inbound
Motorcycleinbound
Car- Inbound
OMC
Bus/Coach
Inbound
Bus/Coach
Outbound
Car- Outbound
MotorcycleOutbound
Passenger Hall
Motorcycl
e
Outbound
HGV- Outbound
SINGAPUR
A
JB Sentral Terminal
The JB Sentral is equipped with the following facilities
City railway facilities
Entry/exit passenger hall
Arrival/departure platforms
Administrative office
Public multi level car park
Canteen and other amenities
Public transit facilities
Local bus pick-up/drop platform
Local taxi stand
Public multi level car park
Retail outlets
Food court and other related amenities
6
FLOOR LAYOUT
7
SHORT TERM ACCESS & MEDIUM TERM LINK
8
MASTER PLAN
Jalan Lingkaran Dalam
Straits of Johor
INTERCHANGE
#1
BSI BUILDING
JB SENTRAL
Short Term Access
Medium Term Link
SHORT TERM ACCESS
MAJOR EVENT
9
MAJOR EVENT
Facility Management contract started on 1st
June 2007
Resident User started move-in into BSI on 1st
April 2008
BSI launching ceremony by DYMM Sultan of
Johor on 1st December 2008
BSI “Passing Trough Operation” started on
2nd December 2008
BSI “Full Operation” started on 16th
December 2008
ROLES AND
RESPONSIBILITIES
RESPONSIBLE AUTHORITIES
• BUILDING OWNER
BAHAGIAN PENGURUSAN HARTANAH KERAJAAN
• BUILDING TECHNICAL (SO)
JABATAN KERJA RAYA – CAWANGAN SENGGARA FASILITI
BANGUNAN
• BUILDING SECURITY & SAFETY
PEJABAT KETUA PEGAWAI KESELAMATAN KERAJAAN –
POLICY
POLIS DIRAJA MALAYSIA - OPERATIONAL
• LEAD AGENCY
JABATAN IMIGRESEN MALAYSIA
• FACILITY MANAGER
ADVANCED MAINTENANCE PRECISION MANAGEMENT SDN
BHD
10
RESIDENCE USER
MAQIS – Malaysian
Quarantine and Inspection
Services
BAHAGIAN PENGURUSAN HARTANAH
JKR CAWANGAN FASILITI
SENGGARA BANGUNAN
JABATAN IMIGRESEN MALAYSIA
KASTAM DIRAJA MALAYSIA
PEJABAT KETUA PEGAWAI
KESELAMATAN KERAJAAN
PEGAWAI RISIKAN TENTERA
JABATAN PENGANGKUTAN JALAN
POLIS DIRAJA MALAYSIA
LEMBAGA PERINDUSTRIAN
KAYU MALAYSIA
PEJABAT TANAH DAN GALIAN
LEMBAGA PEMASARAN
PERTANIAN PERSEKUTUAN
JABATAN KESIHATAN
NEGERI JOHOR
JABATAN PERKHIDMATAN
HAIWAN MALAYSIA
BAHAGIAN PENGUATKUASAAN
FARMASI
LEMBAGA KEMAJUAN
IKAN MALAYSIA
MAJLIS BANDARAYA JOHOR
JABATAN PERLINDUNGAN HIDUPAN
LIAR DAN TAMAN NEGARA (PERHILITAN)
KEMENTERIAN DALAM NEGERI
JABATAN PERTANIAN JOHOR
LEMBAGA PENGGALAKKAN
PELANCONGAN MALAYSIA
PLUS EXPRESSWAY BERHAD
MRCB
SERVICE DELIVERY PERFORMANCE
BSI KEY PERFORMANCE INDICATORS (KPI)
PERFORMANCE
MANAGEMENT
NO
SERVICE
DESCRIPTION
PERFORMANCE
MEASUREMENT
TARGET VALUE
Features
1
Overall
Service
Delivery
Clarity of
Purpose
2
General
Complaint on
Service
User General
Complaint
Maximum total of 2,500
per month for all
services.
3
Attending to
General
Service
Complaint
Response
Time
Minimum 95% of Work
Order responded within
30 minutes
4
Resolving
General
Service
Complaint
Turnaround
Time
5
Availability
of Major
system in
each
services
Service
Downtime
Measurable
Attainable
Trending
Benchmarking
Gap Analysis
Continuous
Improvement
Customer
Satisfaction
Rated – ‘3.0 - SATISFIED’
Max 15% incidences of
un-close work order
monthly
Max 10% downtime of
major system in services
hour per month
[hour/month].
11
BSI KEY PERFORMANCE INDICATORS… [continue]
PERFORMANCE
MANAGEMENT
Features
SERVICE
DESCRIPTION
PERFORMANCE
MEASUREMENT
TARGET VALUE
6
Emergency
Service
Request
Emergency
Response
Min 85% responded within
15 minutes.
7
Recurring
Complaint
Recurring
Complaint
Maximum 15% of
incidences from total
Work Order
Quality of
Workmanshi
p
Work
Satisfaction
Rating
Max 15% incidences of
total Work Order per
month per services.
Execution of
Planned
Preventive
Maintenance
Monthly PPM Min 85% execution
according to monthly
Execution
schedule
NO
Clarity of
Purpose
Measurable
Attainable
Trending
Benchmarking 8
Gap Analysis
Continuous
Improvement
9
JB SENTRAL KEY PERFORMANCE INDICATORS (KPI)
PERFORMANCE
MANAGEMENT
SERVICE
DESCRIPTION
NO
Overall Service
Delivery
Customer Satisfaction
Rated – ‘3.0 - SATISFIED’
2
Availability of All
Management,
Operation and
Maintenance
Services and System
in Form of Written
Reports Officially
Submitted
Availability of Weekly,
Monthly, Half Yearly
and Yearly Reports
100% Compliance to Submission Date
Zero Complaint
Complaint on
Services
Resident Users
Complaint
3
Measurable
Attainable
Trending
Benchmarking
Public Complaint
Gap Analysis
Continuous
Improvement
TARGET VALUE
1
Features
Clarity of
Purpose
PERFORMANCE
MEASUREMENT
Resolving Custodial
Service Complaint
4
Recurring Complaint
on Attended Work
Order
5
Zero Complaint
Execution Time
Within 24 Hours
Recurring Complaint
Zero Recurring Complaint
JB SENTRAL KEY PERFORMANCE INDICATORS…
[continue]
PERFORMANCE
MANAGEMENT
NO
SERVICE
DESCRIPTION
PERFORMANCE
MEASUREMENT
TARGET VALUE
EMERGENCY *** - Immediate response
with 15 minutes follow up time.
Features
6
Clarity of
Purpose
Effectiveness of
Customer Care
Centre Regarding
Request and
Complaint
Response Time
URGENT**** - Response within 15
minutes with 1 hour follow up time.
GENERAL ***** - Response within 30
minutes with 24 hours follow up.
Measurable
Attainable
Trending
7
Benchmarking
Zero Downtime of Major Service
Continuous Service
100% Compliance
Gap Analysis
Continuous
Improvement
Availability of Major
Services e.g. AirCondition, Power
Supply and Water
Supply
8
9
Availability Of
Compfortable
Working
Environment
Execution of
Planned Preventive
Maintenance as per
Schedule
Air-Conditioning
Temperature 24°C ±
1°C DB, RH 55% ± 5%
100% Execution According to Schedule
Execution of Planned
Preventive
Maintenance
12
JB SENTRAL KEY PERFORMANCE INDICATORS…
[continue]
PERFORMANCE
MANAGEMENT
NO
SERVICE
DESCRIPTION
PERFORMANCE
MEASUREMENT
TARGET VALUE
EMERGENCY *** - Immediate response,
rectification time within 3 hours.
Features
Clarity of
Purpose
10
Execution of
Corrective
Maintenance
URGENT**** - Response within 30
minutes, rectification time within 24
hours.
Execution Time
GENERAL ***** - Response within 1 hours,
rectification time within 3 days.
Measurable
Attainable
Trending
100% Compliance
11
Quality of Service
Delivery or
Workmanship
12
Compliance to
Statutory
Requirement.
All System are
Operated Correctly.
Benchmarking
Gap Analysis
Continuous
Improvement
Satisfactory
Executed Work
All Appropriate
Plants, Equipments
and Structures Shall
Comply with the
Relevant Statutory
Inspections Schedule
and Operating
Requirements.
100% Compliance
JB SENTRAL KEY PERFORMANCE INDICATORS…
[continue]
PERFORMANCE
MANAGEMENT
Features
NO
SERVICE
DESCRIPTION
13
Provide Spares
Necessary To Allow
the Buildings to
Function
14
Develop, Manage
and Maintain a
Technical Library
Clarity of
Purpose
Measurable
Attainable
Trending
Benchmarking
Gap Analysis
Continuous
Improvement
15
PERFORMANCE
MEASUREMENT
Availability of ALL
Spares at ALL Time
TARGET VALUE
There shall be no disruption due to lack
of spares.
Technical Reference
Materials, Operation
& Maintenance
Manuals, As Built
Drawings and Data
Sheets are Available
for Use At All Times.
All Reference Materials, Operational &
Maintenance Manuals, As Bilt Drawings
and Data Sheets are Current, Relevant
and Up to Date.
Implementation of
Energy Management
and Conservation
Program.
Energy Management and Conservation
Committee.
Energy Management
and Conservation.
Yearly Energy Audit
Report, Monthly
Building Energy
Performances.
Submission and Verification of Yearly
Audit Reports, Target and Presentation to
PD / SO
ORGANISATION STRUCTURE
OPERATION DIRECTOR
INFORMATION &
COMMUNICATION TECHNOLOGY
BUILDING MAINTENANCE
MANAGEMENT
SECURITY & SAFETY
SERVICES
GENERAL MANAGER
SENIOR MANAGER
SENIOR MANAGER
OPERATION SUPPORT
GENERAL MANAGER
SENIOR MANAGER
HUMAN RESOURCE
MANAGER
MANAGER
Information & Application
Management
O& M
MANAGER
SECURITY
MANAGER
MANAGER
Network Detection &
CMMS
TECHNICAL
MANAGER
SURVEILLANCE
MANAGER
EXECUTIVES
Network & Infra
CUSTODIAL
MANAGER
HSE
MANAGER
ADMIN & FINANCE
MANAGER
CONTRACT
MANAGER
QMS
MANAGER
13
O& M
MANAGER
TECHNICAL
MANAGER
CUSTODIAL
MANAGER
O& M
SUPERVISOR
TECHNICAL
SUPERVISOR
CUSTODIAL
SUPERVISOR
FACILITY
TECHNICIAN
PM
TECHNICIAN
THANK YOU
14