hampton media kit

hampton
media kit
Hampton Inn Ithaca
contents
Feel the Hamptonality™........................ 2
Brand Facts...................................... 3 - 4
Hampton Inn Jackson Hole
Hampton Inn Athens
Services & Amenities........................ 5 - 8
Development....................................... 9
Community Relations.......................... 10
Awards........................................... 11-12
Brand Leader Bios......................... 13- 18
Hampton Inn & Suites Memphis-Beale Street
Hampton by Hilton Corby/Kettering
Media Resources................................ 19
© 2015 Hilton Worldwide
Feel the Hamptonality™
Hampton Hotels has forged the way in putting guests at the forefront in every aspect of hospitality. This is a hotel
brand with personality and an approach to hospitality that is unmatched and so unique that it has its own name,
Hamptonality.
Defined by a service culture of casual, friendly, enthusiastic and passionate service, Hampton Hotels strives to
create unforgettable moments for every guest. It can be seen in the smile of team members or heard in the tone
of a “Good morning!”
Hamptonality is behind the great service guests receive. It drives team members to serve with excellence and ease,
and the brand loves to share it with the world – with more than 2,000 hotels open and hundreds in the pipeline
globally.
Celebrating the 25th anniversary of the 100% Hampton® Guarantee in 2014, the hotel introduced the satisfaction
guarantee to the hospitality industry, and it has been influential in helping guests truly “Feel the Hamptonality”.
Friendly service, clean rooms, comfortable surroundings, every time. If you’re
not satisfied, we don’t expect you to pay. That’s our commitment and your
guarantee. That’s 100% Hampton®
hampton media kit
Feel the Hamptonality™
|
2
Brand Facts
Hampton Hotels
Hampton is a mid-priced leader in the lodging segment and one of 12 brands in the Hilton Worldwide portfolio,
a leading global hospitality company. Each Hampton hotel offers warm surroundings, a friendly service culture
and complete satisfaction with the 100% Hampton® Guarantee.
Guests also experience many value-added amenities such as Hampton’s On the House® hot breakfast featuring
delicious waffles or On the Run Breakfast Bags for grab-and-go convenience. Complimentary Wi-Fi is available,
and guests will find the brand’s signature Clean and fresh Hampton bed® at every location. Consistent and
quality accommodations, in-room amenities with the latest technology and impeccable service, combined with
convenient locations and competitive rates, have solidified Hampton as a leader in its segment and a well
recognized hotel brand.
Hampton Inn by Hilton
Toronto-Mississauga West
Hampton Inn & Suites
Mexico City-Centro Historico
Hampton by Hilton Berlin City West
Hampton by Hilton Bursa
Canada
Netherlands
United
Kingdom
United
States
Poland
Germany
Belarus
Russia
coming
soon
Romania
Italy
China
Turkey
Mexico
coming
soon
India
Costa
Rica
Panama
Colombia
Ecuador
hampton media kit
Brand Facts
|
3
Brand Facts
Properties by Location
There are more than 2,000 hotels open in 16 countries with hundreds more in the pipeline making Hampton a global
brand that seeks to meet the needs of its guests no matter where they travel. Hampton Hotels offers guests consistent service from location to location and convenient access to its properties. These numbers help showcase the size
of the hotel brand.
*As of Dec. 31, 2014 (Hilton Worldwide Fourth Quarter Earnings Report)
Region
Hotels Open
Rooms Open
United States
1,906
185,900
Canada
43
4,808
Latin America
23
3,232
Europe, Middle East & Africa (EMEA)
31
4,701
Asia Pacific
1
72
Locations & Customers
The hotel brand can be found in a multitude of locations, like urban-chic areas surrounded by shopping, nearby popular tourist attractions and high-end restaurants or in the middle of business districts. A large percentage of hotels are
in tertiary and suburban markets, but they can also be found near beach destinations and resort communities. As the
brand grows, so does its development in downtown locations and revitalized historic districts. Hampton serves an even
mix of business and leisure travelers.
Hilton HHonors®
The brand is proud to be a part of the award-winning guest loyalty program for Hilton Worldwide’s 12 distinct brands.
The program honors its approximately 44 million members by allowing them to turn earned points into experiences worth
sharing. HHonors points can be redeemed for complimentary hotel stays, used to purchase unique experience rewards,
merchandise and vacation packages, make charitable contributions and more. It is the only guest loyalty program to offer
Points & Miles® and No Blackout Dates at more than 4,300 hotels worldwide. Learn more at www.HiltonHHonors.com.
Reservations
To make a reservation at any location, travelers may visit www.hampton.com or call 1-800-HAMPTON.
For International travel, call International: +1 08705909090 (UK) or +1 00800444458667(Outside UK)
Digital Check-In
With Hilton’s award-winning digitalcheck-in with room selection tool, Hilton HHonors members can log into thier accounts and choose thier exact room from a digital floor plan, as well as customize their room prior to arrival with amenity requests. The service is available for 650,000+ rooms at more than 4,100 properties across 11 brands worldwide.
hampton media kit
Brand Facts
|
4
Services & Amenities (Americas)
100% Hampton Guarantee
Hampton sits on the bedrock of its 100% Hampton® Guarantee, which is
the foundation of the brand. Each team member owns this promise to
guests: Friendly service, clean rooms, comfortable surroundings, every time.
If you’re not satisfied, we don’t expect you to pay.
That’s our commitment and your guarantee. That’s 100% Hampton®.
Perfect Mix Lobby
This area is an open-concept design to offer guests a comfortable space where
they can mingle and relax any time of the day. Key features are an expansive
community table, traditional and soft seating, accent and pendant lighting, a
24-hour beverage area and focal wall to feature local elements. The Perfect Mix
Lobby is a vibrant, dynamic atmosphere where guests can come together.
JumpStart Fitness Center
This is Hampton’s version of a fitness center offering guests high-quality
strength training, core and cardio equipment, including treadmills, elliptical
fitness training and recumbent cycles. JumpStart Fitness Centers – designed
specifically for Hampton – provide essential amenities that help guests stay
healthy and fit.
Hampton Business Center
At Hampton, all guests have access to the business center with computers,
copiers, printers, fax machines and other amenities such as remote printing
capabilities. With 24-hour availability, it offers easy and flexible access for
guests to use the center as they need it.
hampton media kit
Services & Amenities
|
5
Services & Amenities (Americas)
Hampton Inn New York, NY
Hotel Services & Amenities Available at Hampton Properties in the Americas:
Guest Services:
• 100% Hampton® Guarantee
•Free, On the House® hot breakfast—including fresh baked waffles* and hearty oatmeal*, both with toppings,
served daily
• Hampton’s On the Run™ breakfast bags - packed with water, fruit, a muffin, a box of mints and a cereal bar - available every weekday morning*
• Perfect Mix Lobby – featuring a 24-hour beverage service
• Self-service business center with access to remote printing
• Indoor or outdoor swimming pools at most locations
• JumpStart Fitness Center - offering quality strength training and cardio equipment
• On-site Suite Shop® with access to light snacks or other essential items 24/7
• No additional charge for children under 18 years old staying with a parent
*Available in all U.S. and Canada hotels and some Latin America hotels.
In-Room Services and Amenities:
• Clean and fresh Hampton bed® with linens and duvet washed fresh for every guest
• 32”-42” LCD high-definition television available in all guest rooms, offering an expanded channel line-up • Free in-room movie channels
• Cushioned lap desks in each room for working on the bed or sofa
• Free high-speed internet access in all guest rooms
• Multiple power units to charge multiple electronic devices simultaneously
• Curved shower rod and curtain over bathtub, or large walk-in shower
• Night-light in bathroom
• Coffeemaker, iron and ironing board in all guest rooms
• Accessible rooms available at request
hampton media kit
Services & Amenities
|
6
Services & Amenities (EMEA)
Hampton Inn by Hilton Ordu, Turkey
Hotel Services & Amenities Available at Properties in Europe, the Middle East and Africa:
Guest Services:
• 100% HamptonTM Guarantee
• Complimentary On the House hot breakfast
• Complimentary wireless high-speed internet access in the lobby
• Bar and lounge, offereing a beverage or quick meal
• 24/7 area for convenient access to a light snack or other essential items
• Access to fitness facilities, at most locations
• No additional charge for children under 18 years old staying with a parent
In-Room Services and Amenities:
• Clean and fresh Hampton bed® with linens and duvet washed fresh for every guest
• 32”-42” LCD high-definition television available in all guest rooms, offering an expanded channel line-up • Complimentary wireless internet access in all guest rooms
• Convenient and spacious work desk with comfortable task chair
• Accessible and convenient electrical outlets throughout the room
• Large walk-in shower with fixed glass screen not, in some locations, bathtub with curved shower rod
• Tea kettle or coffee maker, iron and ironing board
• Wheelchair-accessible rooms
What to Expect at Hampton by Hilton:
•WELCOME: Guests enter into culturally-rich hotels with an experience that celebrates travel. Guests arrive
to friendly and accommodating hotel staff and a wall of photographs capturing travel experiences from
around the world.
•WORK: The hotel offers guests an area dedicated to work secluded and available any time of the day to conduct informal meetings, access computers, surf the internet or print needed documents.
•LIVING: Guests are invited to socialize and reenergize with regionally-inspired food options, 24/7 beverage and food offerings and convenient access to sundry items.
•GATHER: Hampton by Hilton designed its communal spaces with an open concept that allows its guests to gather in an atmosphere without walls and separation. Guests enjoy being able to move freely in the flexible atmosphere, separated only by its vibrant colors and quality furnishings.
hampton media kit
Services & Amenities
|
7
Services & Amenities (APAC)
Hampton Inn by Hilton Vadodara-Alkapuri, India
Hotel Services & Amenities Available at Properties in Asia Pacific:
Guest Services:
• 100% HamptonTM Guarantee
• Complimentary On the House hot breakfast
• Complimentary wireless high-speed internet access in the lobby
• Bar and lounge, offereing a beverage or quick meal
• 24/7 area for convenient access to a light snack or other essential items
• Access to fitness facilities at most locations
• No additional charge for children under 18 years old staying with a parent
In-Room Amenities and Services:
• Clean and fresh Hampton bed® with linens and duvet washed fresh for every guest • 32”-42” LCD high-definition television available in all guest rooms, offering an expanded channel line-up • Complimentary wireless internet access in all guest rooms
• Convenient and spacious work desk with comfortable task chair
• Accessible and convenient electrical outlets throughout the room
• Large walk-in shower with fixed glass screen not, in some locations, bathtub with curved shower rod
• Tea kettle or coffee maker, iron and ironing board
• Wheelchair-accessible rooms
What to Expect at Hampton by Hilton:
•WELCOME: Guests enter into culturally-rich hotels with an experience that celebrates travel. Guests arrive
to friendly and accommodating hotel staff and a wall of photographs capturing travel experiences from
around the world.
•WORK: The hotel offers guests an area dedicated to work secluded and available any time of the day to conduct informal meetings, access computers, surf the internet or print needed documents.
•LIVING: Guests are invited to socialize and reenergize with regionally-inspired food options, 24/7 beverage and food offerings and convenient access to sundry items.
•GATHER: Hampton by Hilton designed its communal spaces with an open concept that allows its guests to gather in an atmosphere without walls and separation. Guests enjoy being able to move freely in the flexible atmosphere, separated only by its vibrant colors and quality furnishings.
hampton media kit
Services & Amenities
|
8
Development
Development
At Hampton, guests count on the brand’s team members to provide friendly hospitality, consistent quality and
value-added amenities. This expectation comes from the standard the brand has set for each hotel.
The brand understands that developers expect the same quality offering, and Hampton delivers with a strong,
proven brand that is backed by the operational and marketing resources of Hilton Worldwide. These resources
provide support in areas such as sales and marketing, global brand services, hotel operational technology and
include hotels in the well-known guest-loyalty program Hilton HHonors®.
Hampton is stronger than ever since first opening its doors in 1984. The brand has experienced steady growth
and sustained success, even during years where there was little or no growth industry-wide. This includes
expansion into 49 states in the U.S. and more than 15 other countries in the regional areas of Europe, the
Middle East and Asia Pacific, along with numerous hotels in the pipeline in China, a high-demand development
area.
To learn more about franchising opportunities, visit hamptonfranchise.com.
Hampton ranked No. 1 on Entrepreneur magazine’s 2015 Franchise
500 list, earning the top spot for the fourth time in five years. This
ranking, among other awards and accolades, underscores the brand’s
vitality, value and quality of the Hampton product, as well as the level
of continued trust that owners and franchise partners have placed in
the brand.
Hampton continually listens to its guests, team members and franchise
partners to stay on top of industry trends and explore features that
will drive sustainable, competitive advantages. With a commitment to
strategic growth, quality and friendly, authentic, caring and thoughtful
service, Hampton strives to stand on its track record of success as
the first choice for guests and developers alike, now and in the future.
hampton media kit
Development
|
9
Community Relations
hands-on
Hands-On Hamptonality
Hampton’s signature community relations program “Hands-On Hamptonality” encourages team members to
engage in acts of service both large and small to help build stronger communities. As the beacon of hospitality,
Hampton recognizes this unique opportunity to unleash the brand’s signature culture of Hamptonality to the
world in creative, constructive ways.
Hamptonality describes the friendly, authentic, caring and thoughtful way hotel team members connect with
guests. These same values carry through to Hands-On Hamptonality efforts. From small acts, like providing On
the Run Breakfast Bags to local organizations, to bigger projects that raise funds, refurbish buildings and parks
or stock food banks, the goal is to bring positive changes to the communities.
Visit HandsOnHamptonality.com for more information about the program.
hampton media kit
Community Relations
|
10
Awards
2015
•Entrepreneur magazine’s annual Franchise 500® | #1 Franchise (Fourth Year)
• Women’s Choice Award® | Best Midscale Hotel for Best Overall Service, Romantic Getaways and Family Travel
2014
•Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | One Gold and Three Bronze
awards for Public Relations
• Harris Poll EquiTrend Study | Ranked #1 Mid-Market Hotel
• BDRC Hotel Guest Survey | Most Improved Brand in the U.S.A
• Magellan Awards | 5 gold and silver awards for entries in marketing and public relations
• HOTELS Social Hotel Awards | Ranked #1 in Best Integrated Digital Campaign
2013
•Entrepreneur magazine’s annual Franchise 500® | #1 Franchise (Third Year)
• Women’s Choice Award® | Best Midscale Hotel for Best Overall Service, Romantic Getaways and Family Travel
• Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | 12 gold, silver and bronze awards for entries in traditional and digital marketing and public relations
• Communitas Awards | Leadership in Organization’s Community Service Award for Hands-On Hamptonality
2012
•J.D. Power and Associates® 2012 Customer Service Champion Award
•Entrepreneur magazine’s Global Franchise Ranking | #1 Global Franchise
•Entrepreneur magazine’s annual Franchise 500® | #1 Franchise (Second Year)
•Lodging Hospitality Magazine’s “Top Brands” list | Largest Hotel Brand in the U.S.
•Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
•Travel Weekly Silver Magellan Award Winner | Best Mid-Scale Lobby Design
•Which? magazine | Hampton by Hilton named among top three U.K. hotel brands
•Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | three Gold, three Silver and two
Bronze, for entries in advertising, online marketing, public relations and internal communications
•Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
2011
•Entrepreneur magazine’s annual Franchise 500® | #1 Franchise
•Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
•Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | Platinum Award for In-Flight and
On-Property Advertising; additionally, two Gold, one Silver and one Bronze, for entries in advertising and
public relations
2010
•Entrepreneur magazine’s annual Franchise 500® | ranked fourth overall
•Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
hampton media kit
Awards
|
11
Awards
2010 cont’d
•Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
•Hotel & Motel Management’s Limited-Service Hotel Chain Survey | #1 Hotel Chain
•Forrester Research, Inc., Customer Experience Survey | third among 133 firms, 14 industries
•Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | one Gold, one Silver and one Bronze
•Customers’ Award for “Most Family-Friendly” Hotel from HolidayExtras.com | Hampton by Hilton Liverpool/John Lennon
Airport, United Kingdom
•Communitas Awards | Leadership in Organization’s Community Service Award
2009
•Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
•Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
•International Organization of Women Pilots, The Ninety-Nines, Inc. | George Palmer Putnam Award, in appreciation
of Hampton’s Save-A-Landmark® program helping to restore the Amelia Earhart Birthplace Museum
2008
•Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
•Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
•Forrester Research, Inc., Customer Experience Survey | third among 114 firms, 12 industries
2007
•Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
•Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
•Yahoo! | Yahoo! Big Idea Chair, for outstanding work in the online creative community
2006
•Travel Weekly Readers’ Choice Awards Survey | Best Economy Hotel
•Destinations magazine | Hotel Chain Most Accommodating to Groups
•Income Opportunities Platinum 2000 Survey of the Top 150 Franchises | Hampton is one of only two hotel chains listed
•Preserve America | Presidential Award, for Hampton’s Save-A-Landmark program
•National Trust for Historic Preservation | National Preservation Honor Award, for its sustained efforts as part of its
•Explore the Highway with Hampton, Save-A-Landmark program (Hampton is the first hotel chain ever recognized by the National Trust for Historic Preservation.)
2005
•Travel Weekly Readers’ Choice Awards Survey | Best Economy Hotel
•Business Travel News U.S. Hotel Chain Survey | Best Hotel Chain in the “Mid-price without Food and Beverage” Category
•PRWeek magazine | Best Use of the Internet Award for Hampton’s “Hidden Landmarks” website
2004
•Smithsonian Magazine/Travelers Conservation Foundation | Sustainable Tourism Award in the Preservation Category
for Hampton Hotels’ Save-A-Landmark program
hampton media kit
Awards
|
12
Brand Leader Bios
Phil Cordell
Global Head, Focused Service and Hampton Brand Management
Hilton Worldwide
Phil Cordell serves as the Global Head for Focused Service and Hampton
Brand Management for Hilton Worldwide, the internationally recognized
preeminent hospitality company. The company develops, owns, manages or
franchises more than 4,300 hotels globally. Its portfolio includes many of the
world’s best known and most highly regarded hotel brands. Cordell leads all
of the focused service brand efforts, including Hilton Garden Inn, Hampton
Hotels, Homewood Suites and Home2 Suites by Hilton.
Rising from general manager of a single Hampton hotel more than 30 years ago, Cordell is now responsible
for all aspects of the brands including: strategy, global development, strategic brand positioning, product
and service standards, marketing, public relations, brand culture, brand communications, hotel operations
support, and franchise relations.
Cordell gained his franchising expertise early in his career when he helped to develop many of Hilton’s
franchise support systems including: the original quality assurance process, training programs, guest
assistance functions and hotel field support. In his roles as Vice President of Franchise Operations and
subsequently as Vice President of Hotel Performance Support, Cordell worked across a number of Hilton’s
premier brands, including DoubleTree by Hilton, Embassy Suites, and Homewood Suites by Hilton. During
his tenure with Hampton, he has seen the brand grow to more than 2,000 properties, becoming the largest
hotel brand in the United States.
An expert in branding, franchise management and customer service, Cordell has been interviewed by The
New York Times, USA Today, Entrepreneur Magazine, Harvard Business Review, Fox Business, and others;
has received numerous awards and recognition for his leadership and for contributions to the hospitality
industry; and is a frequent speaker and panelist on a wide variety of business and industry topics.
Despite a work schedule filled with extensive business travel, Cordell enjoys exploring new countries,
cultures and meeting new people.
hampton media kit
Brand Leader Bios
|
13
Brand Leader Bios
Scott Schrank
Vice President, Hampton Brand Performance Support
Hilton Worldwide
Scott Schrank assumed his current position as Vice President of Hampton’s
Brand Performance Support (BPS) team in November 2005. He is responsible
for leading a team of more than 40 people, all unified by a goal of maximizing
the hotel and owner support platform for more than 2,000 Hampton hotels
globally. This includes facets such as product and service quality, sales, and
revenue management.
Scott began his career in 1983 as a food and beverage director with Holiday Inns Inc (which would later
become Promus Hotel Corporation in 1990, and be acquired subsequently by Hilton Hotels Corporation in
late 1999.) He has held various positions during his tenure with the company, including general manager
of the Holiday Inn Texarkana hotel, general manager of an Embassy Suites hotel, senior director of
organizational development and training, and vice president of training.
In 2001, Scott joined Golder Hospitality Management as the vice president of food and beverage and
partner in GHM, and in 2002 he joined Intercontinental Hotels in the capacity of general manager and
regional director of operations for hotels in St. Louis, Mo., and then in Pittsburgh, Pa. No stranger to
Hilton Hotels Corporation, in 2005, Scott found his way back to his roots by joining the Hampton brand as
the vice president of brand performance and support.
Scott holds an Associate’s degree in culinary arts and hospitality management from Johnson & Wales
University.
Scott was born in Dayton, Ohio, and is the proud father of four children and the grandfather of five. Scott
is a rabid Ohio State Buckeye and Cincinnati Bengal fan and loves to go on family trout fishing trips.
Above all, Scott’s passion is to serve others and to demonstrate what a service-oriented environment truly
looks like, both internally and externally.
hampton media kit
Brand Leader Bios
|
14
Brand Leader Bios
Kurt Smith
Vice President, Product Quality and Innovation, Focused Service Brands
Hilton Worldwide
As vice president of product quality and innovation for Hilton Worldwide’s
focused service brands, Smith oversees a team of 10 people, is responsible for
developing and implementing new products, service standards, and practices
that strengthen the long term vitality and global growth of Hampton Hotels,
Hilton Garden Inn, Homewood Suites and Home2 Suites by Hilton.
Prior to being named vice president, Smith held a variety of increasingly
important positions within the company, most recently serving in the role of Senior Director of Product and
Service Development for Hampton Inn. Before that, he was Director of Global Brand Integration, where
he developed and communicated the direction and implementation of brand strategies and resources
in countries targeted for global brand growth. Smith had been previously appointed Director of Hotel
Performance Support for the Hampton brand. In this role, he provided consultative support to a 130-hotel
portfolio of Hampton Inn and Hampton Inn & Suites hotels in the states of North Carolina and Virginia.
Before joining Hilton, Smith held management positions in information technology and hotel operations.
He received his Bachelor of Science in Public and Environmental Affairs from Indiana University.
hampton media kit
Brand Leader Bios
|
15
Brand Leader Bios
Judy Christa-Cathey
Vice President, Brand Marketing, Hilton Garden Inn and Hampton Hotels
Hilton Worldwide
Judy Christa-Cathey is the Vice President for Global Brand Marketing for Hilton
Garden Inn and Hampton Hotels at Hilton Worldwide. She is responsible for
the development and execution of the global branding strategies including
brand positioning, advertising, interactive relationship strategies, promotions
and public relations.
Christa-Cathey co-created Hampton Save-A-Landmark, a community relations
program formed by Hampton which gained accolades from Smithsonian’s Traveler Conservation Foundation
and was awarded a U.S. Presidential Award for Preservation - the first time a hotel was ever given this
recognition.
Her prior travel industry experience includes market planning, direct marketing, promotions and public
relations with Southwest Airlines. She was Vice President of Marketing for Adventure Tours USA (an
international charter and tour operator), and Vice President/Account Executive for Roth Graham, a leading
travel industry and targeted marketing agency.
Christa-Cathey received her Master of Business Administration from the University of Dallas and Bachelor
of Arts in Communications from Western Illinois University.
She is a former board member for The Women’s Foundation for a Greater Memphis (WFGM), an organization
in which she still lends her time. Christa-Cathey has also been involved with Leadership Memphis, and was
Co-Chair for the 2008 National Civil Rights Museum Freedom Awards, honoring Al Gore and Diane Nash.
Christa-Cathey currently serves as the chair of the Women’s Team Member Resource Group for the Memphis
Shared Services Center.
hampton media kit
Brand Leader Bios
|
16
Brand Leader Bios
Gina Valenti
Vice President, Owner Services & Hampton Brand Culture & Internal Communication
Hilton Worldwide
Gina Valenti is the Vice President of Owner Services and Hampton Brand
Culture & Internal Communications for Hilton Worldwide. She is responsible for
the owner services infrastructure and support required to build and maintain
superior relationships with Hilton Worldwide owners and franchisees around the
globe. Valenti also spearheads enterprise-wide owner contact, communications,
customer relationship management and engagement. In addition, she leads
owner events and other owner loyalty initiatives.
In the brand culture & internal communications department for Hampton, Valenti is responsible for maintaining,
spreading and celebrating Hamptonality - Hampton’s unique brand personality. Gina and her team also find
smart, fun and targeted ways to communicate key messages to all of Hampton’s internal audiences such as
hotel management, team members and owners.
Valenti began her career in the hospitality industry in September 1989 at the Embassy Suites Arcadia/Pasadena,
California. She later moved on to become the assistant manager of the Embassy Suites-Los Angeles/Downey,
California, in 1990. In 1994, she made her way to Memphis, Tenn., to join Promus Hotel Corporation, which
was acquired by Hilton Hotels Corporation in late 1999. Valenti began at Promus as a senior training manager,
where she developed new training programs for Hampton, Homewood Suites by Hilton, Embassy Suites and
Doubletree Hotels. She also played a large role in launching several reward and recognition programs that are
still in place today across all brands in the Hilton Worldwide portfolio.
To broaden her hospitality and training career, in January 2000, Valenti became the director of strategic
performance systems for Hilton Hotels Corporation. In this role, she oversaw the orientation of all Hilton and
Doubletree general managers as well as launched the Hilton Garden Inn University program.
In January 2001, Valenti strengthened her association with the Hampton brand as a director of hotel performance
support. Some of her responsibilities in that position included overseeing a region of approximately 120 Hampton
hotels as well as the launch and employee training efforts surrounding the “Make it Hampton” program.
Gina is a graduate of California State University Northridge and holds a Bachelor of Science in Business
Administration - Human Resource Management/Labor Relations.
hampton media kit
Brand Leader Bios
|
17
Brand Leader Bios
Mark Nogal
Regional Head, Focused Service Brand Management, EMEA
Hilton Worldwide
With more than 30 years in the hospitality industry and as a founding member
of the Hilton Garden Inn team, Mark Nogal knows the Focused Service Brands
of Hilton Worldwide. He has served in multiple capacities at Hilton Worldwide,
including property-level and corporate positions, in operations, as well as
marketing.
The current position held by Nogal was created in May 2010 in support of the
growing number of Focused Service Hotels in Europe, Middle East and Africa.
Based in the Watford offices, he oversees the ongoing growth of the multi-award winning brands of Hilton
Garden Inn and Hampton by Hilton.
Prior to his current role, Nogal held the position of vice president of brand performance and sales support
for Hilton Garden Inn starting in 2006, where he was responsible for guiding and communicating with Hilton
Garden Inn hotel owners, management companies and general managers; strategies planning and operations
management for brand sales; maintaining the brand operations and sales budget; creating brand standards
administration; overseeing pre-opening and supervising ongoing hotel support operations. In this position he
also was instrumental in the international expansion of Hilton Garden Inn into Europe.
Nogal’s other positions were that of vice president of marketing and sales, where he was responsible for
overseeing the marketing, advertising, sales, marketing communications, relationship marketing and research
for Hilton Garden Inn. He was responsible for the brand’s marketing programs when the brand totaled only five
hotels. During his tenure in the role, he was responsible for researching, testing and implementing new national
advertising collateral to increase awareness and business. He also has initiated brand standards for marketing
efforts utilized by the growing number of Hilton Garden Inn hotels.
Perhaps the most recognizable accomplishment of his time in the marketing role was being instrumental in the
research and development of the Hilton Garden Inn logo, which has become a familiar sight to guests for more
than 12 years.
Nogal’s educational background includes hotel restaurant and tourism studies at the University of New Orleans
and architecture at Louisiana State University in Baton Rouge. He currently resides in London.
hampton media kit
Brand Leader Bios
|
18
Media Resources
For more information about Hampton, please visit:
Hampton Global Media Center
Property Gallery
Hampton Press Releases
Media Inquiries
Hampton Milestones
Hilton Worldwide Press Releases
You can also visit us on facebook.com/Hampton or twitter.com/Hampton.
For all media inquiries, please contact:
hampton media kit
Jennifer Hughes
Tiffany Wilson
Director, Public Relations
Manager, Brand Public Relations
Focused Service & Extended Stay Brands
Hampton Hotels
901.374.6518
901.374.6235
[email protected]
[email protected]
Media Resources
|
19