Transformation for Sustainable Growth

Transcription

Sustainable
Sourcing
Sustainable Business
Operations
Product Excellence
and Responsible
Consumption
Transformation for
Sustainable Growth
2015 Sustainability Report
The Big Picture
Our Focus Areas
Values & Behaviors
Appendices & GRI Index
The Big Picture
Our Focus Areas
Values & Behaviors
What keeps us going and makes us 85 years more alive?
RESPECT
We believe on the importance of giving respect, which is naturally present within each and every person
in Multi Bintang. Respect means, among others, we never obliged anyone to consume beer as a sign of
loyalty to the company.
RESPONSIBILITY
Responsibility which in turn makes us so determined, brave and agile in facing challenges; while we
continue to uphold the laws and social ethics. This is born out of our responsibility to all stakeholders.
2
3
Our 85 years presence in Nusantara has made us more
alive than ever in responding to all the challenges in
life and turning them into opportunities. We survived
the Second World War, two episodes of monetary
crises but still managed to be acknowledged as one
of the legendary best-performing companies in
Indonesia.
We continue to innovate and develop international
quality products and brands that are loved by
consumers. We also take pride in the fact that the
employees and products of Multi Bintang have
become a symbol of hospitality and taste of Indonesia
to the world. All of these strengthen us to become a
reputable and responsible Indonesian beverage
company with portfolio of beer and non alcoholic
beverages.
ENJOYMENT IN TOGETHERNESS
The working environment in Multi Bintang encourages us to work together in giving always the best.
Those achievements build a sense of pride and create enjoyment in togetherness.Enjoyment is the main
reason why people consume the products of Multi Bintang. Enjoyment also explains why we score a
high rate of employee engagement. Enjoyment is the social adhesive inherent in all products of Multi
Bintang.
Keeping the balance of these three elements is an art that we continue to refine in the past 85 years. It is
not easy and simple, but it brings out our best quality which makes everyone who interacts with us can
feel enjoyment. That is Multi Bintang. We Brew Enjoyment.
Let’s celebrate the 85 years’ achievement of Multi Bintang, continue to be progressive and give the best
to Indonesia.
Sustainability Report 2015
PT. MULTI BINTANG INDONESIA TBK
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
The Big Picture
Respect for people & planet
Brands that people love
02 85 Years of Brewing Enjoyment
04 New Corporate Identity
06 President Director Foreword
08 About Us & Achievement
11 Financial Performance (Highlights)
13 About Sustainabiliy Reporting
14 Brewing a Better World
20 Our Commitments & What We Have Done
Enjoyment of life
Our Focus Areas
Passion for quality in
everything we do
Part of Indonesia's heritage
4
mission
To be a reputable and responsible Indonesian
beverage company, with a portfolio of leading
brands.
To signal PT Multi Bintang Indonesia
Tbk (Multi Bintang)’s transformation and
updated vision that is to WOW Indonesia
with our brands, people and performances,
in February 2015 we launched our new
corporate identity and named it The Spark.
The new logo has a modern and dynamic
look that represents the agility and
innovativeness of our people, brands and
organization.
The five colors of the rejuvenated star logo
represent Multi Bintang’s core values,
our passion for Indonesia and signify the
Company’s new direction.
30 Protecting Water Resources
38 Reducing CO2 Emission
44 Sourcing Sustainability
48 Advocating Responsible Consumption
58 Promoting Health and Safety
64 Growing with Communities
Values and Behaviors
70 Behavior and Culture
72 Our Workfoce
77 Case Studies
GRI G4 Index Table & Appendices
Our sustainability
report 2015
CONTENT
New Corporate identity
vision
Values & Behaviors
This Sustainability Report 2015 titled Transformation
for Sustainable Growth, summarises PT Multi Bintang
Indonesia Tbk (Multi Bintang)’s sustainability progress
on “Brewing a Better World”1 in 2015 2 . Our first
Sustainability Report 2014 titled Our Stories on Growing
Together with Communities was published last year in
October 2014 and we plan to report on annual basis3 . We
continue our sustainability initiatives on the topics that
we have confidence of the greatest material importance
to our Indonesia’s stakeholders and business. We expect
this report to serve as a communications tool with our
stakeholders and as a performance benchmark Multi
Bintang to mark our sustainability progress.
We produce our report in accordance with version 4.0 of
the Global Reporting Initiative Guidelines (G4) - Core4.
Our sustainability performance is consolidated in the
Heineken N.V. 2015 Sustainability Report, which has
undergone external assurance by Deloitte Accountants B.V.
dated on 6 April 20165 in the Netherlands (see Appendix
1). While we have not sought external assurance for our
own report this year, we will consider it as our reporting
matures over time6.
Head Office
Talavera Office Park 20th Floor
Jl. Let. Jend. TB Simatupang Kav. 22-26
Jakarta 12430, Indonesia
Jakarta 10032
T. 021-7592 4611
F. 021-7592 4617
Tangerang Brewery
Jl. Daan Mogot Km 19,
Tangerang 15122, Indonesia
T. 021-619 0108, 545 0750
F. 021-619 0190
Sampang Agung Brewery & Non Alcoholic Beverage Plant
Jl. Raya Mojosari-Pacet Km. 50, Sampang Agung, Kec. Kutorejo,
Kab. Mojokerto, Jawa Timur, Indonesia
T. 0321- 592 505
F. 0321- 592 508
www.multibintang.co.id
We welcome your feedback on our 2015 sustainability report.
Kindly communicate to our Corporate Affairs Division at the following
contacts:
Email: [email protected]
Phone: +62 (21) 7592 4611 (hunting)
1
Brewing a Better World is the HEINEKEN Company Global sustainability framework which
is adopted by Multi Bintang for its sustainability approach.
5
The Big Picture
Our Focus Areas
Values & Behaviors
President director's FOREWORD
the harmful use of alcohol, including underage
drinking, the growing concern over illegal bootleg
alcohol that we need to tackle as a company and
also as a collective industry to ensure our future
presence and business sustainability in Indonesia.
Our sustainability strategy, Brewing a Better World
(BABW), revolves around following six key areas:
Water, CO2 Emissions, Responsible Sourcing,
Health and Safety, Responsible Consumption
and Communities, where we believe we can make
a real difference.
6
We are delighted to publish our second year of
Sustainability Report 2015 titled Transformation
for Sustainable Growth as a testimony of our
commitment to progressing in our sustainability
front. Sustainability is always at the core of Multi
Bintang’s business strategy.
In 2015, Indonesia supported the 1.5°C warming
cap in the Paris Agreement, instead of previously
committed 2°C in its Intended Nationally
Determined Contribution (INDC), delivering a
crucial contribution to world’s sustainability agenda.
In December 2015, nearly 200 countries reached this
significant agreement to address climate change, and
in October 2015 the United Nations introduced the
Sustainable Development Goals (SGDs) designed to
end poverty and address a broad set of topics, making
sustainable business mainstream. In the coming
year we will consider these additional topics in our
approach to enhancing our sustainable business.
Last year also was a challenging year for our business
operations and financial performance in Indonesia,
following the unfavorable economic conditions and
the ministerial regulation restricting the sales of
beer in minimarkets. These challenges may have
affected some of our sustainability programs, that
had been planned out for the year, however, it did
not stop us to address some critical issues such as
As a responsible and reputable beverage company
operating in Indonesia, we have a responsibility to
contribute to building a better and more prosperous
society, by using resources sustainably, minimising
any negative impacts of our operations on the
environment and the communities around our
business operations, and having a positive impact
on our stakeholders, including our employees,
our customers, business partners and the wider
community. We believe that fulfilling these
responsibilities is essential for the long-term growth
of the business and drive the transformation, that
can bring us closer to our vision, and that is to WOW
Indonesia with our Brands, People and Performance.
In 2014, Multi Bintang embarked upon a
transformation that has seen us change our mission
from being a primarily a ‘brewer’ to being a fullyfledged beverage company, driving us to innovate
with our operations and product portfolios of
both alcoholic and non-alcoholic beverages. The
transformation also led us to build a dedicated nonalcoholic beverage plant in Sampang Agung in 2014
to support our ambitions in this category, and the
new plant became fully operational in 2015.
In spite of the restrictions on product availability, we
see exciting prospects ahead. Consumers are finding
new ways and new occasions to enjoy both beer
and non-alcoholic beverages, and in line with our
new company’s mission we have a strong pipeline
The Big Picture
Our Focus Areas
of innovations to respond to evolving tastes and
habits. Therefore, we are confident that there will be
opportunities for growth across our portfolio which
many will be launched in 2016.
Sustainability Performance
Leading up to our Brewing a Better World
commitments for 2020, we made good progress
meeting the milestones for 2015 in key focus areas.
• We delivered on water reduction and the
implementation of our water balancing
project, scheduled in 2016, despite the slight
delay following the regulatory restrictions
that significantly impacted the operation and
performance of our industry.
• Our CO2 emission performance was below our
target following drop in production volume.
However, we plan to explore a number of
emission friendly initiatives e.g. biogas, solar
energy as alternative renewable energy for 2016.
• Further on the Green Fridges initiative on
replacing conventional cooling systems is on
track and will eventually become effective in
2016 and the coming years.
• We continued to expand our partnerships and
advocacy with our industry peers and retailers
to combat harmful use of alcohol and promote
responsible consumption.
• In other commitment areas, we have exceeded
our expectation and met our 100% target earlier
for compliance with our Supplier Code. We will
continue to maintain our compliance in the
coming years.
• On health and safety aspect, we achieved all
targets: zero accident frequency, reporting,
safety e-learning and road safety.
• In addition, we will improve the structure of our
community investment program and reporting to
ensure that all of our efforts in the area have more
impactful results.
Values & Behaviors
Sustainable Brands and Partnership
In the course of last year, we expanded the
participation of our brands in sustainability elements
in their consumer communication. We expanded
the reach of our communications on responsible
consumption to our customers and in a number of our
brand activation programs, read the story on page 50.
During 2015 we have also embarked on various new
partnerships. We are working with the Indonesia’s
Brewers Association (GIMMI) to expand our
advocacy on responsible retailing with our customer
to ensure that our products are sold to consumers of
the legal drinking age. We are keen to expand further
our partnership activities in the off-trade. This is
also an evident that we continue to make progress
on responsible consumption topic despite the recent
regulatory restrictions. For a detailed description
of our partnership approach, see Spotlight on
Partnerships, page 29.
Future Reporting
To conclude, we are confident with the progress
we have made in 2015, though we are aware of the
challenges ahead. We can only achieve our ambition
through the ongoing efforts as well as by continuing
to engage and listen carefully to our stakeholders.
In order to meet our 2020 commitments, we have
created concrete new milestones for 2018. We will
report our progress towards these milestones each
year in our Sustainability Report. We need to further
improve our reporting systems to generate robust data
faster than in previous years and will consider to do so
by exploring Integrated Reporting in the near future.
Looking ahead, we are optimistic that our business
strategic focus aligned with sustainability initiatives
will help Multi Bintang to achieve its target. I would
like to thank everyone who has supported us on
accelerating our sustainability journey.
For a detailed performance overview, please visit the
section “What we said and what we’ve done” on page
20 as well as for the health and safety targets on page
58.
Michael Chin Kean Huat
President Director
7
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
ABOUT US
Our Focus Areas
Values & Behaviors
Our MilestoneS
Multi Bintang, has grown in strength to become a
reputable and responsible public listed beverage
company in Indonesia with a portfolio of leading
beer and non-alcoholic beer/beverage brands,
and a proud history of 85 years in Indonesia.
Multi Bintang is synonymous with Bintang beer,
the iconic beer brand of Indonesia. Multi Bintang
also produces and markets7 Heineken® (No. 1
International premium beer in the world), low
alcohol Bintang Radler (Lemon and Grapefruit),
and non-alcoholic beverage Bintang Radler 0.0%,
Bintang Zero 0.0%, Green Sands and Fayrouz in
1931
Indonesia. We have two breweries (Tangerang,
Banten and Sampang Agung8, Mojokerto, East Java)
and a non-alcoholic beverage plant that is located
next to our brewery in Sampang Agung. Multi
Bintang through its subsidiary, PT Multi Bintang
Indonesia Niaga, has established an extensive sales
and marketing footprint across all major Indonesian
cities, spanning from Medan in North Sumatra to
Jayapura in Papua9. We are a proud organization of
475 members and in 2015 we welcomed 36 new fulltime and part-time employees of Multi Bintang10.
1972
81.78%
HEINEkEN
INTERNaTIONaL
Bv
2013
1997
Heineken International
B.V returned as the
major shareholder
of PT Multi Bintang
Indonesia Tbk12 13 14.
Relocated brewing
operations in Surabaya
to Sampang Agung
where a new brewery
was built.
Tangerang Brewery
completed its technical
upgrade.
18.22%
PuBLIC
2014
Heineken International BV
Public
Par value
Number of shares
in%
1,723,151,000
81.78%
17,232
383,849,000
18.22%
3,838
2,107,000,000
100.00
21,070
The company
was renamed PT
Perusahaan Bir
Indonesia.
First established as NederlandschIndische Bierbrouwerijen in Medan
in 1929, the company began its
commercial operations on 21
November 1931 in Surabaya.
8
Shareholders
(in Rp million)
1981
9
The Company went
public listed on
the Jakarta Stock
Exchange and
Surabaya Stock
Exchange as PT Multi
Bintang Indonesia
Tbk11.
2015
Launching of Bintang Radler.
New Corporate Identity launch.
Inauguration of non-alcoholic
Beverages Plant in Sampang
Agung.
Multi Bintang launched a new
variant of Bintang Radler,
Bintang Radler Grapefruit.
None of the commissioners or directors holds shares in the Company and its subsidiary.
12
Heineken International B.V. is referred as HEINEKEN or HEINEKEN Company throughout this report.
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
ACHIEVEMENTS
Our Focus Areas
Values & Behaviors
Financial performance
Our results were significantly impacted in the first
half by the issuance, in mid-January, of the Minister
of Trade’s Regulation No. 6/2015 ruling the ban of
beer sale in minimarkets and various other retail
outlets, which significantly cut our distribution
channels. The impact of the ban was compounded
by overall weak consumer demand resulting from
the ongoing slowdown in Indonesia’s economy15.
February
10
Heineken®’s
Take
The
Stage was named one of
the 10 Best Digital Brand
Campaigns of 2015 by Mix
Magazine.
MARCH
JULY
Multi
Bintang’s
Innovation
Team won first place in the 2015
HEINEKEN Innovation Challenge,
Asia Pacific region.
Multi Bintang was ranked 15th
in the SWA 100: Indonesia’s
Best
Public
Companies
(Overall) 2014 at the Wealth
Added Creator Awards 2014
held by SWA Magazine.
However, the Company rebounded from a
significant setback during 2015 and closed the
year well positioned for future growth. We revised
our yearend net earnings projection down and
ensure good revenue management, cost leadership
program and growth through new product
innovation. We also rebuild the business by
intensifying our focus beer selling on other available
outlets, including bars, cafes and restaurants.
We began to see positive signs in the second half,
driven by a change in consumer behaviour and the
evolution of the market as it adapted to the new
situation. At the same time, consumer purchasing
power improved as the pace of Indonesia’s
investment program began to pick up.
Financial Highlight
Operating Profit before the impact of one
940,163
Net Income for the year before the impact of
one time charge of exceptional item (excise penalty)
NET SaLES
OPERaTIONaL PROfIT
BaSIC EaRNING PER SHaRE
NET INCOME Of THE YEaR
(in billion rupiah)
(in billion rupiah)
(in billion rupiah)
(in billion rupiah)
201 5
201 4
201 3
201 2
201 1
*
time charge of exceptional item (excise penalty)
662,369
201 5
2,696
719
201 4
2,988
201 3
2,713
3,562
3,052
1,146
201 4
201 3
1,117
201 2
201 1
201 5
940*
1,525
1,278
201 2
201 1
497
201 5
236**
201 4
377**
41,091
55,576
46,017
201 3
497
662*
795
866
201 2
201 1
1,171
970
B efore the impact of one time charge of exceptional item (excise penalty)
** Effective as of November 6, 2014, the Company's shares traded at a new nominal value (stock split from Rp1,000 to Rp10)
-10%
OCtober
Bir Bintang achieved a ranking of
28 in the Most Valuable Indonesian
Brands 2015 by Brand Finance,
an international brand evaluation
and rating institution, and SWA
Magazine.
November
Heineken®’s Champion the Match was named among the
top 5 in Indonesia’s Most Experiential Brand Activations
2015, Best Community Event category, by Mix Magazine.
Bir Bintang’s Cheers Bangga Indonesia Digital Activation,
which was launched to commemorate Indonesia’s 70th
anniversary, won the Bronze Award in the Digital Category
at the 2015 Citra Awards.
Net Sales
Decreased from
Rp 2,988 billion
in FY 2014
to Rp 2,696
billion in FY
2015.
-18%
5.8%
operating
profit
Total Assets
Decreased from
Rp 1,146 billion
in FY 2014 to Rp
940 billion in FY
2015 .
Decreased from
Rp 2,231 billion
in FY 2014 to
Rp 2,101 billion
in FY 2015.
* B efore the impact
of one time charge
of exceptional item
(excise penalty)
Multi Bintang received penalties Rp 221 Bilions
administrative errors (for the period November
2010 – May 2014) from Directorate General of
Customs and Excise. These administrative errors
do not relate to the short payment of excise taxes,
which Multi Bintang has always paid in full and on
time. An Appeal Letter has submitted, Management
is confident that the Company’s position is strong
and it is probable that the Company will recover
the amount55.
11
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
About sustainability reporting
Audited
Audited
Unaudited
Audited
Unaudited
Jan 2015 –
Jan 2014 –
Jan 2013 –
Oct 2012 –
Oct 2011 –
Dec 2015
Dec 2014
Dec 2013
Dec 2013
Dec 2012
In rupiah million
12 months
12 months
12 months
15 months
15 months
Net Sales
2,696,318
2,988,501
2,713,027
3,561,989
3,052,031
Gross Profit
1,561,413
1,805,922
1,727,815
2,283,604
1,905,763
719,548
1,146,368
1,116,763
1,524,924
1,278,060
940,163
-
-
-
-
Profit Before Tax
675,572
1,078,378
1,168,350
1,576,945
1,287,653
Net Income for the Year
496,909
794,883
865,944
1,171,229
969,772
662,369
-
-
-
-
503,624
788,057
887,134
1,192,419
969,772
236*
377*
41,091
55,576
46,017
-505,272
-772,307
-16,290
-16,290
-60,387
Total Assets
2,100,853
2,231,051
1,782,148
1,782,148
1,471,374
Total Liabilities
1,334,373
1,677,254
794,615
794,615
836,312
766,480
553,797
987,533
987,533
635,062
Other Comprehensive Income to Total Assets Ratio %
24%
35%
50%
67%
66%
Total Comprehensive Income to Total Equity Ratio %
66%
142%
90%
121%
153%
Current Ratio %
58%
51%
98%
98%
92%
Total Liabilities to Total Equity Ratio %
174%
303%
80%%
80%
132%
Total Liabilities to Total Assets Ratio %
64%
75%
45%
45%
57%
Operating Profit
Operating Profit, before the impact of one time charge of exceptional
item (excise penalty)
Net Income for the year before the impact of one time charge of
exceptional item (excise penalty)
Governance16
At Multi Bintang, all sustainability initiatives are
reported and reviewed by the President Director
of Multi Bintang as the Chairman of the Multi
Bintang’s Sustainability Committee. The progress of
the company’s sustainability agenda is recorded by
the Corporate Communications and Sustainability
Manager as the Sustainability Coordinator.
Multi Bintang’s Sustainability progress is also
monitored by HEINEKEN Global Executive Team,
chaired by the CEO from HEINEKEN N.V. (where
Multi Bintang is part of its operating companies)
as the highest governing sustainability body and a
dedicated Global Sustainable Development Team.
Previously, the HEINEKEN Regional Sustainability
Steering Committee was the highest body of
governance.
Governance Structure of Sustainability Committee in Multi Bintang
HEINEkEN CEO & Executive Team
Other Comprehensive Income
Basic earnings per share (in full Rupiah amount)
Net Working Capital
12
Total Equity
Global Sustainable development Team
13
Multi Bintang Sustainability Committee
President director
Sustainability Coordinator
(Corporate Communications & Sustainability Manager)
*Effective as of November 6, 2014,the Company’s shares traded at a new nominal value
(stock split from Rp1,000 to Rp10)
DIVIDEND
Supply Chain
Marketing and Sales
Human Resources
Corporate affairs
Environment
Responsible
Marketing
health and Safety
Industry
Partnerships
Employment
Practices
Community
Investments
and Philantrophy
Dividend/Share (Rp)
Payment Date
Total Dividend (Rp)
138
19 June/June 2015
290,766,000,000
s
Product Quality
Responsible
Consumption
46.076
24 Juni/June 2014
970,821,320,000
Operational Safety
Responsible
Labelling
119 (after the stock split
with ratio 1:100)
14 November/
November 2014
250,733,000,000
Final Dividend 2014
2015
Interim Dividend 2015
Final Dividend 2013
2014
Interim Dividend 2014
Stakeholder
Communications
Sustainable
Sourcing
Find more our financial data in our Annual Report 2015.
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
by optimising the production processes.
BREWING
A BETTER
WORLD
Values & Behaviors
•
Responsible
consumption:
In
our
Each brewery and non-alcoholic beverage
responsible consumption advocacy, we
production site has a specific target and we
consistently communicate to our internal
have an interactive system that allows us to
and external stakeholders that our beer are
share good practices between them.
accessible only to consumers of the legal
drinking age (21+) and sold/served in a
•
Packaging: The majority of our beer is
responsible way which includes the retailers
served in bottles, cans and kegs. We are
are fully licensed and apply a strict ID check
constantly looking to innovate, finding ways
procedure.
to optimise the production of our packaging
materials, such as light-weighting and
increasing the recycling and re-use rate.
•
Growing
with
our
Communities:
Growing with communities underlines our
ambition to have a positive impact in the
•
14
Sustainability Concept17
Distributing: All our products need to
communities where we live, work and sell
be transported to our customers using
our products. The biggest contribution we
several modes of transport, including road
make to communities is through the positive
and ocean freight. Wherever we can, we
impact of our business itself: creating
optimise the distribution by changing the
jobs, providing business to suppliers and
form of transport, training drivers, using
paying taxes that support local and national
economy.
Brewing a Better World is our long-term
We continuously consider the sustainability of
more efficient engines, and re-assessment
approach to creating shared, sustainable value:
each step with respect to our key focus areas, some
of distribution networks.
for our company, for society and for the planet.
highlights:
It forms the basis of the sustainability priority
within the company’s global strategy. Launched
•
sustainably grow raw materials, like barley and
key areas where we can make the biggest
hops, needed to brew our beers.
difference. Each of these areas is highly relevant
stakeholders. Each focus area is underpinned by
Sourcing: Our main raw materials are barley
and hops. We work with farmers worldwide to
in 2010, Brewing a Better World focuses on
to our day-to-day business operations, and to our
The way forward: 2016-2018 and beyond
•
Brewing
and
non-alcoholic
beverage
production: Each of these processes consumes
2020 with three-year milestones to be achieved
energy and water. Reducing energy and water
in 2015. Our six key focus areas are:
consumption means increasing energy and
•
Protecting Water Resources
water efficiency and switching to other more
•
Reducing CO2 Emissions
environmentally friendly energy sources where
•
Sourcing Sustainably
•
Advocating Responsible Consumption
feasible. Energy and water reduction is achieved
•
Promoting Health and Safety
•
Growing with our Communities
Cooling: Most of our beers are consumed
cold and thus cooled at the point of
consumption via fridges (beer in bottles,
cans or smaller kegs) or draught equipment
(for beer in kegs). For new fridges purchased
clear commitments that state our ambitions for
•
by us, we have defined green standards
with which they have to comply. Each year
the standards are adjusted to ensure that
we continue to progress towards our 2020
goals.
In this report we document our progress against
the three-year milestones we communicated for
2015. In order to meet our 2020 commitments,
we have created concrete new milestones for
2018. We will report our progress towards these
milestones each year in our Sustainability Report.
We have also started to review our sustainability
strategy beyond 2020, based on our stakeholder
dialogue and materiality analysis.
15
The Big Picture
Our Focus Areas
Focus Area
Agriculture
Values & Behaviors
Malting
Brewing
Packaging
Distribution
Customer
The Big Picture
Our Focus Areas
Values & Behaviors
1
Consumer
3
2
Reducing CO2
Emissions
6
Importance to Stakeholders
Protecting
Our Water
Resoucres
4
5
9
7
13
12
Sourcing
Sustainability
11
8
14
10
15
Advocating
Responsible
Consumption
Current or Potential Impact on HEINEKEN
16
17
Promoting Health
and Safety
Materiality
Growing with
Communities
Values and
Behavior
Our Value Chain18 19
We focus on key areas where we and our stakeholders believe we can make the biggest difference.
These are underpinned by our values and behaviours. Our approach to sustainability covers the entire
value chain From Barley to Bar. It means that from the point at which the barley and hops are planted
through to the point at which the consumer has enjoyed their beverage and disposed of the packaging,
we have considered how to improve the sustainability of each step.
Materiality Matrix20: (Top priority to least)
1. Product safety, quality and hygiene (including
transparent ingredient information)
2. Responsible Consumption (including staff
alcohol responsibility and responsible marketing)
3. Stakeholder communications
4. Governance and Business Conduct
5. Regulatory compliance and excise
6. Community development and investment
7. Employment Practices (including training and
development and employee engagement)
8. Public policy advocacy
9. Energy and Carbon Footprint
10. Occupational Health and Safety
11. Product innovation
12. Economic impact
13. Waste Management
14. Water Management
15. Sourcing Sustainably
The content of the report is directly linked to the
Brewing a Better World strategy, our six focus areas
and the 2020 commitments. Objectives and policies
did not change compared with the 2014 Sustainability
Report21. We have simplified the categorisation of our
materiality matrix based on an ongoing dialogue with
our stakeholders, benchmark results and internal
risk analysis22. In this 2015 report, we continue to
use our 2014 materiality matrix that was formulated
through an internal materiality assessment workshop
with senior management on significant issues.
In the future, we plan to directly involve external
stakeholders in the materiality assessment workshop.
The top three clusters mentioned were:
1. Product Safety, Quality and Hygiene
2. Responsible Consumption (including staff
alcohol responsibility and responsible marketing)
3. Stakeholder Communications
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
From Barley to Bar23
aGRICuLTuRE
We source our raw materials like barley and hops from global
farmers within HEINEKEN Supplier network. HEINEKEN work
with the farmers to sustainably grow it crops.
EMPLOYEES
BREWING & PROduCTION
We buy our raw materials from business partners who have signed our Supplier
Our 475 employees enjoy the benefits and rewards – pay, training, healthcare, career
Code. We operate 2 breweries and 1 non-alcoholic beverage plant where
opportunities – their hard work deserves. Our Employees follow the Global Code of Conduct
continuous improvement on our energy and water consumption is focused
Policy that guides us all to act according to our core values. The annual employee ‘Climate’
survey tracks engagement levels and helps us to identify actions required for areas of
on efficiency and switching to other more environmentally friendly energy
PaCkaGING
sources where feasible. Each production site has a specific target and we have
improvement.
an interactive system that allows us to share good practices between them.
19
We are constantly looking to innovate and find ways to optimise the production of our
18
packaging materials (bottles, cans, kegs and cartons for secondary packaging), such as
light-weighting and increasing the recycling and re-use rate.
CuSTOMERS
COMMuNITIES
dISTRIBuTION
Growing with communities underlines our ambition to have a positive
Millions of retailers serve a selection of our brands. New fridges purchased must
Our products are available across the Indonesian archipelago and also exported
impact in the communities where we live, work and sell our products
meet HEINEKEN green standards. We work in partnership with our retailers to
to some market overseas. We optimise the distribution by changing the form
through job creation, providing business to suppliers and paying taxes that
ensure our products are only sold to consumers of legal drinking age.
of transportation, training drivers on road safety, using more efficient engines,
support local and national economy.
and reassessing our distribution networks to ensure a safe, efficient and timely
delivery.
MaRkET
CONSuMERS
RaW MaTERIaLS Of BEER
Consumers are the core of our business. We continue to meet changing consumer taste and provide them
with choice of products through innovation. We develop new beer category such as low alcohol beer, near
beer and non-alcoholic beverages. We consistently advocate responsible consumption through our brands
and joint partnerships with our industry peers and retailers on legal drinking age (21+ campaign).
WaTER
BaRLEY
HOP
fLOWER
YEaST
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
Our Commitments & what we have Done
Focus Area
2015 Global
Milestones
2015 Multi Bintang
Results
Indicators
2018
Milestone
2020
Commitment
Reduce specific
water consumption in
breweries to 3.9 hl/hl A1
Achieved
3,9 hl/hl average for 2
breweries
Reduce specific water
consumption in our
breweries to 3.6 hl/
hl A1
3.3 hl/hl on average for 2
of our breweries located
in water-scarce and
water-distressed areas
100% of our production
units A2 (breweries) in
water-scarce and waterdistressed areas have a
Source Water Protection
Plan
Achieved
2 of our production
facilities have
completed Source Water
Vulnerability Assessment
and developed Source
Water Protection Plan for
each gacility. However,
the water balancing
initiative will only be
carried out in 2016.
2 of our breweries A2
in water-scarce and
waterdistressed
areas have started to
implement
action plan for
Water Balancing
Aim for significant
water compensation/
balancing by our
breweries in waterscarce and waterdistressed areas
(including Tangerang
and Sampang Agung
Brewery).
Focus Area
20
Reduce CO2 emissions
in production by 11.8%
(resulting in 6.7 kg CO2eq/hl) A1
Not Achieved
12.5 kgCO2-eq/hl
Increase 13.6% in CO2
emission
Reduce CO2 emissions
in production by 40% A1
Reduce the CO2
emissions of fridges by
42% A4
Partly Achieved
42.3% Green Fridges
in the system and
purchased.
100% green fridges
purchased; Reduce
the CO2 emissions of
our fridges by 47% A4
Reduce the CO2
emissions of our
fridges by 50% A4
Four-step Supplier Code
Procedures operational
within all OpCos B1
On Track
100% of our listed
suppliers signed The
Supplier Code
95% compliance with
four-step Supplier
Code Procedure
Ongoing compliance
with Supplier Code
Procedure
Achieved
A1
Reduce CO2
emissions in
production by
37% A1 (resulting in
6.5 kg CO2-eq/hl)
On Track
Partly Achieved
Not Achieved
Baseline 2008. A2 Twenty-three production units. A3 Baseline 2010/2011, scope is Europe and Americas, 24 of our largest operations: Belgium, Bulgaria, France, Ireland,
2015 Global
Milestones
2015 Multi Bintang
Results
2018
Milestone
Every market in scopeB2
has a partnership to
address alcohol-related
harm.
Achieved
We have a partnership in
place to address alcoholrelated harm.
All partnerships meet
HEINEKEN’s sevenpoint partnership
criteria
Achieved
All of our partners comply
with HEINEKEN’s sevenpoint a partnership
Contribute to the five
industry commitments
and related KPI’s, as
defined through the
International Alliance
for Responsible
Drinking (IARD)
On Track
N/A
A 10% year-on-year
reduction for the
accident frequency
Achieved
Decreasing 100%
N/A
Report incidents i.e.
near miss in production
units
Achieved
All near miss cases
reported in all function.
N/A
Report completion of
e-learning Modules on
health and safety
Achieved
100% reported
N/A
Sales personnel to have
received road safety
training (Defense
Driving)
Achieved
100% Trained
N/A
Report publicly
on a measurable
partnership
aimed at
addressing
alcohol abuse
Deliver global industry
commitments by end
of 2017 and report in
2018
Achieved
B1
Indicators
On Track
2020
Commitment
Every market in
scope has and
reports publicly
on a measurable
partnership aimed at
addressing alcohol
abuse
N/A
Zero accident
Partly Achieved
Not Achieved
HEINEKEN Asia Pacific is not in scope of the 2015 commitment as the business was not consolidated at the time the commitment was made. They are in the process
Italy, Netherlands, Portugal, Spain, Switzerland, UK, Austria, Belarus, Croatia, Czech Republic, Greece, Hungary, Poland, Romania, Russia, Serbia, Slovakia, Brazil,
of becoming compliant in the coming years. B2 The 50 operating companies, which cover 48 markets, include all HEINEKEN markets except Islamic countries, markets
Mexico, USA. Scope represents 80% of volumes traded for total scope in Appendix 3. HEINEKEN Asia Pacific is not in scope of the 2015 commitment as the business was
where we have a Joint Venture and three minimal-volume markets for who allocating resource is unrealistic (Laos, Solomon Islands and Sri Lanka).
not consolidated at the time the commitment was made. A4 Baseline 2010.
21
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Creating Economic & Social Impact
Values & Behaviors
Stakeholder engagement & communicationS
Economic Impact Study of
Alcohol Industry (CSIS, 2015)26
Our internal and external stakeholders are
vital to our business and contribute to each
stage of our value chain. We appreciate the
importance of stakeholder relationships, we
also try to understand the interest and needs of
our stakeholders and work together to identify
and find solutions to any material issues.
Considering alcohol may come as a sensitive
topic of discussion, our decision to engage
In 2015, the Indonesian Brewers Association
known as Grup Industri Minuman Malt
Indonesia (GIMMI) commissioned an
economic impact study on Alcohol Industry
in Indonesia that was carried out by the
Center for Strategic and International Studies
(CSIS) in 2015. The study identifies direct and
indirect economic impact of the industry that
covers employment and output created and
government revenues.
22
Our Focus Areas
specific stakeholder group is determined by
our close assessment on past engagement
and topics or issues of relevance to them. We
regularly update our stakeholder contacts and
maintain a constant dialogue with them about
our sustainability strategy and actions. This
keeps us focused and lets us know where they
see an opportunity for us to do more27.
23
Domestic Alcohol Industry
0.03%
7,990people
Rp. 6 Trillion
Direct Employment
Exercise in 2015
(0.008%)
Total Production Output
Multiplier Effect to Other Industries
Rp. 21,82 Trillion
128,230people
(0.11% GDP)
(0.11%)
Respective sectors impacted
Indirect Employment
(Manufacture, Agriculture, Trade Services)
(Agriculture, Trade Services, Hospitality, Tourism)
Rp. 11.51 Trillion
National Output
(including Rp. 5.69 Trilion from Alcohol Beverage Industry)
l
Rp. 26 Billion
From hotel services
Rp. 27 Billion
From restaurant services
The Big Picture
Our Focus Areas
Values & Behaviors
Topic of
Discussion29
Stakeholders28
•
•
•
Responsible consumption
Business practice and compliance
Alcohol policy advocacy
How We
Engage Them30
•
•
•
The Big Picture
•
•
CONSUMERS
•
•
HEINEKEN supplier code
Environment
•
Continuous dialogue
SUPPLIERS
INDUSTRY
ASSOCIATIONS
Values & Behaviors
Topic of
Discussion
Stakeholders
Formal letters
Scheduled meetings
Partnership
GOVERNMENT
Our Focus Areas
•
•
•
•
•
How We
Engage Them
Brand leadership
Company’s reputation and positive
stories about company and beer category
Industry best practices
Code of business conduct andselfregulatory code
•
•
•
•
•
•
•
Market insights studies/surveys
Product trial programs
Brand activation programs and
campaigns
Social media engagement
Scheduled meetings
Joint programs / campaigns /
partnerships
Continuous dialogue
24
25
•
LOCAL AND
INTERNATIONAL NGO
MEDIA
•
•
•
Community investment and
development
Environment
Sustainable business operations
•
•
•
•
Continuous dialogue
Scheduled meetings
Partnership
Formal letters
•
•
•
•
•
Business performance
Brands and innovation
Sustainable business practice
•
•
•
•
•
Media visits
Brewery visits
Press conferences
Press releases
Exclusive Interviews
•
•
Code of business conduct
Business performance and strategic
direction
stories about company and beer
category
•
•
•
Town hall meetings
Bulletin board messages
Employee engagement
opportunities
Speaking engagement
opportunities for employee
ambassadors
•
•
EMPLOYEES
•
•
•
•
LABOR
UNION
•
•
•
CUSTOMERS &
CONSUMERS
•
•
•
•
•
COMMUNITIES
•
•
•
Labor working agreement
Labor best practice
Business performance and strategic
direction
Responsible consumption / alcohol
retailing / legal Drinking Age
Self-regulatory code
•
•
Scheduled meeting
Continuous dialogue
•
•
Scheduled meetings
partnerships direct and through
industry association
Continuous dialogue
Formal letters
Brewery visits
•
•
•
Brands and innovation
Community investment and
development
•
•
•
•
•
•
Scheduled meetings
partnerships direct and through
industry association
Continuous dialogue
Formal letters
Social media engagement
Brewery visits
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
Stakeholder Engagement Activities
Improved Employee Engagement Rate
in 2015 Climate Survey and Awarded an
Indonesia Human Capital Award 2016
Multi Bintang’s meeting with the Minister
of Trade on Responsible Consumption
Agenda
26
In April 2015, a Multi Bintang and HEINEKEN’s
delegation met with the former Minister of Trade,
Rachmat Gobel, on a sideline meeting during
the World Economic Forum on East Asia (WEFEA) in Jakarta. Multi Bintang was represented
by our President Commissioner Cosmas
Batubara, President Director, Michael Chin and
Corporate Affairs Director, Bambang Britono,
while HEINEKEN was represented by the Global
Director Public and Governmental Affairs, Roland
Verstappen. During the meeting we discussed a
number of issues including our stance on responsible
consumption and underage drinking issue. We
believed it was important for us to share our thoughts
and our concerns about responsible consumption
topic to the minister particularly after the issuance
of Ministry of Trade Regulation No. 6 on 16 January
2015 that effectively restricts or bans the sales of beer
in minimarkets31.
As part of our transparency effort, we published
a number of take away points and results of the
meeting to the media:
1.
We stated to the Minister of Trade that it is part
of Multi Bintang and Heineken’s policy to
protect the underage from consuming alcohol.
• We are part of Global Alcohol Producers
Commitment
Signatories
(www.
producerscommitments.org) and apply
very strict rules about how to market and
sell our beer products including preventing
under-age drinking.
• HEINEKEN has many programs in place
around the world to achieve this and Multi
Bintang has the same in Indonesia.
•
Multi Bintang has worked together with
a large number of minimart operators to
train their staff to make sure they do not
sell to people below the legal drinking age
(21+ Awareness program - legal drinking
age and ID check procedure). Since 2012,
approximately 1000 outlets and 15000
staff participated in the program. Moreover
we also trained hotel, restaurant and café
staffers making sure they only sell our
products in a responsible manner.
2. During the meeting, the Minister of Trade,
Rachmat Gobel, agreed to continue our
dialogue by forming a joint working group
consisting of the Ministry of Trade and the beer
Industry aimed at finding alternative solutions
and programs to prevent underage drinking.
Throughout the year of 2015 we continue to establish
dialogue with multiple stakeholders including the
Government, brewers association, other alcohol
producers association, retailers association, hotel
and restaurant association, consumer groups and
members of civil society groups to discuss about
responsible consumption and issues with alcohol
misuse, alcohol related harm, problems with
widespread bootleg alcohol issue (methanol mix),
as well as the most appropriate alcohol policy for
Indonesia context. In the coming years, we will
continue the dialogue and work hand-in-hand with
our stakeholders to provide more effective solutions
to address concerns of underage consumption and
alcohol policy in general.
Multi Bintang conducts Internal Climate Survey on
annual basis as our effort to create a better working
environment for our people. With the support of
IBM, the survey is done electronically to reach most
of our employees. Compare to 2014, the participant
rate increased from 93% to 96%. From the survey,
we discovered three key priorities for improvements
which include My Manager, Cooperation and
Teamwork and Personal Development. In the 2015
Climate Survey, the Employee Engagement Index
has also increased from 78% to 80%. As a follow up
to the survey, a continuous dialogue with employees
will be carried out to ensure positive improvements.
Our consistent efforts to make a great working
environment allow us to be acknowledged as one
of the top listed companies (from 100 participating
companies) with the best practices in human
capital strategies by the Indonesia Human Capital
Award (IHCA). The award was organised by IPMI
International Business School, Economic Review
(magazine) and NBO Indonesia (an HR management
consultant).
Beer-B-Q with Beer Enthusiast
Community, Food Bloggers and Media
Despite the long history of beer on earth and in
Indonesia, beer as a low alcohol beverage (below
5%) and its brewing process are largely unfamiliar
amongst Indonesian public. One of our key
communications objectives in 2015 was to engage
the wider community about beer. Following the
launch of our low alcohol (2%) Bintang Radler
Lemon, we took the opportunity to engage
our stakeholders and share more information
and interesting facts about beer starting from
its historical origin, what is beer and how it is
brewed. In April 2015, we invited 60 people from
the media, beer enthusiasts, culinary experts and
food critiques, bloggers and Instagram celebrities
to engage with our brands and experience new
beer occasions in an event called Beer-B-Q. The
participants were able to learn about beer directly
from our brewers, visit our brewery and enjoy
fresh beer that is paired with barbequed food
prepared by two renowned Indonesian chef.
27
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
Partnership & Memberships on the Spotlight
Roadshow to Media Headquarters during
Oktoberfest
28
During the period of the Oktoberfest, we organised
a series of roadshow to five national media
headquarters (Harian Kontan, Harian Kompas, The
Jakarta Post, Kompas.com and Antara) based in
Jakarta to share knowledge about beer and alcohol
in general, The Magic of Brewing, and responsible
consumption (the right attitude towards alcohol)
presented by our Multi Bintang Ambassadors. The
visits were positively accepted in five different
locations and attended by a total of 123 media
personnel. They also had the chance to learn about
beer tapping technique from draught beer team and
enjoy beer paired with food. Our visits were also
highly appreciated by the editors, particularly for
our openness and willingness to share information
about our product, business and industry, despite the
sensitivity of being in a market where information
about our alcoholic products are limited in public
domain.
Visit from Anti-Bootlegging Community
In October 2015, Our Sampang Agung brewery
hosted a visit from Komunitas Masyarakat Anti
Oplosan (Anti-Bootlegging Community) from
Mojokerto and Surabaya. The community is
particularly interested in learning more about
beer, a low alcohol beverage under 5%, produced
with high quality standard and license from the
government. During visit, the community also had
the opportunity to exchange knowledge with our 50
employees about their studies and findings about
bootleg alcohol known as oplosan. Bootleg alcohol
is produced and sold illegally using non-food grade
materials, including methanol that can be fatal and
have serious impact to health. Such engagement and
exposure with a civil group broadens the company’s
and employees’ perspective toward the complexity
of issues, business and reputation challenges faced
by legitimate alcohol industry, as a result of lack
of information and misinformed consumers and
public about alcohol. Multi Bintang sees this as an
opportunity to be at the fore front on responsible
consumption advocacy and public education on
alcohol.
The Indonesian Brewing Industry Association, GIMMI32
Profile and Mission
Grup Industri Minuman Malt Indonesia (GIMMI) was established in 2000 where Multi Bintang was
one of the co-founders and active members. As per December 2015, GIMMI has three brewers namely
PT Multi Bintang Indonesia Tbk, PT Delta Djakarta Tbk and PT Bali Hai and one brand principle/
owner (PT Gita Swara) as its members.
The industry association helps members to collectively establish dialogue with our multiple
stakeholders on industry road map, alcohol policy advocacy, industry code of business conduct and
responsible consumption.
Latest Action
In 2015, Multi Bintang has engaged the rest of GIMMI members to participate and support our
partnership program on advocating responsible retailing program (21+ Campaign) with Carrefour
as modern off trade retailer/hypermarket operator. The 21+ Campaign program is an initiative on
responsible retailing that was started by Multi Bintang in 2012. More details about the story and
progress of 21+ Campaign program, read our 2014 Sustainability Report and on page 53 of this report.
Indonesian Food and Beverages Companies Association, GAPMMI33
Profile and Mission
GAPMMI is the Indonesian food and beverages producers association established in April, 15th
1976. Multi Bintang is listed as a member of GAPMMI since June 2015. With more than 300 food
and beverages manufacturers, GAPMMI helps its members to protect and develop their business
by providing them with valuable assistance and information on multi-aspect on food business from
food safety, labeling and other economic issues related to food industries.
Latest Action
In June 2015, Indonesian Food and Beverages Companies Association, GAPMMI updated us about
industry participation opportunity to address our final feedback on the draft of Indonesian National
Standardisation (SNI) for beer category at the Consensus SNI Technical Meeting, organised by
the Ministry of Industry. Multi Bintang participated in the meeting and shared our inputs as a beer
industry member.
29
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
Protecting our water resources
We consistenly implement Total
Productive Management (TPM)
and reduce water consumption to
3.94HL/hl in 2015.
Partnership with UNIDO to mobilise
stakeholders on shared water issues.
Stakeholder Workshop on Water
In February 2015, Multi Bintang’s parent
company, HEINEKEN entered into a
partnership with the United Nations Industrial
Development Organization (UNIDO). UNIDO
will act as an independent broker, bringing
together key stakeholders and helping operating
companies like Multi Bintang to develop PublicPrivate Partnerships where relevant. UNIDO
will facilitate a jointly organised three-day
stakeholder engagement workshops to develop
a shared vision on the most important water
issues and on collective efforts needed to redress
them. Multi Bintang’s two production sites
are in scope for partnership with UNIDO to
mobilise stakeholders on shared water issues.
The workshops in two sites are scheduled to take
place in 2016.
30
of our key pillars within the TPM is the Focus
Improvement Pillar, which includes looking
into the possible reduction of water and energy
consumption through process modification, new
methodology and technology.
For Brewery Tangerang, we use two water
sources, which are Tirta Benteng Tangerang City
Water Company (PDAM Tirta Benteng Kota
Tangerang) and Tirta Kerta Raharja Tangerang
Regency Water Company (PDAM Tirta Kerta
Raharja Kabupaten Tangerang) with a total of
311.537 m3. As for Sampang Agung Brewery,
we use two water resources, which include the
Mojokerto PDAM and a deep well with a total of
371.607m3 for 201534.
In 2015, we have not used any recycled and
reused water. However, we will explore a project
on this in 201635.
Reducing water consumption in our breweries
To ensure continuous improvement of water
efficiency at both of our breweries in Tangerang
and Sampang Agung, we consistently implement
Total Productive Management (TPM), monitor
the reduction and benchmark our water
consumption with other breweries within the
HEINEKEN Company. Successes of breweries
within the HEINEKEN Company’s network
are constantly shared as best practices. One
OUR 2020 COMMITMENTS
Reduce specific water
Protect our water resources
Aim for significant water
consumption by 25% and
in our 2 breweries located
balancing in these areas
achieve 3.3 hl/hl on average
in water scarce and water
in our 2 breweries
distressed areas
Water is a scarce and shared
resource vital to well-being
of the communities and
ecosystems.
NEw 2020 target
3.3 hl/hl
Target for 2018
3.6 hl/hl
2015
3.94 hl/hl
4,06 hl/hl
2014
2013
4,26 hl/hl
Both our breweries, Tangerang
and Sampang Agung are
considered to be in water-scarce
and distressed areas.
Water is the key raw material for our
products i.e. beer is 90-95% water, and
throughout our supply chain, including in
the maintenance and growth of crops.
For more information on our water priorities and
why this is important, visit our website.
31
The Big Picture
Our Focus Areas
Our Water Stewardship Program
focuses on two main objectives are
Water Efficiency and Water Source
Protection and Balancing.
Values & Behaviors
The Big Picture
1,000 Trees
Our Focus Areas
Values & Behaviors
Our Reforestation initiative program will be supported by the Conservation
International Indonesia and a local NGO named SEMAK (forTangerang Brewery) and
currently exploring the NGO partner for Sampang Agung.
replanted in Mount Welirang, watershed of
Mojokerto residence and our brewery.
Water Stewardship Program
Through our Water Stewardship Program we
focus on two main objectives:
1. Water Efficiency is targeted to reduce the
amount of water used for production and in the
rest of our supply chain
2. Water Source Protection and Balancing
is our effort to ensure water used in our
operational is returned to the ecosystem after
becoming end product and evaporates during
production process.
Water Source Protection & Water Balancing
32
Water Source Protection is our effort to ensure
water used in our operations is returned to the
ecosystem in a good quality. While Water Balancing
is our initiative in water scared and distressed area
to compensate water, that does not return to the
initial ecosystem after becoming end products and
evaporates during production process.
Upstream:
Source Protection Project
In 2014, the assigned Water Team from each
brewery have developed their Water Source
Protection Plan to address specific vulnerable
issues on water based on the Water Source
Vulnerability Assessment (WSVA). Some actions
have ta ken place in 2015 while the implementation
of reforestation as our Water Balancing initiative
is delayed and re-scheduled to be implemented in
May 2016.
a. Sampang Agung Brewery
All employees of Sampang Agung Brewery
participated in the planting of 1000 trees
in Mount Welirang, the watershed of
Mojokerto residence and our brewery.
The program was in partnership with local
surrounding communities and local NGO,
Yayasan Lingkungan Hidup Seloliman.
The followings are our upstream and downstream
initiatives for our Water Stewardship Program in
2015:
b.
A number of initiatives to sustain
and support our cause
Water Source Protection
& Balancing through
Reforestation
Water Balancing Project
Waste Water
Treatment
Tangerang Brewery
The Tangerang Brewery team updated
the WSVA plan by reassessing the 2015
situation and risks where the findings
shown a positive progress on water supply
level relatively stable and reduce the
risks to our operation. We continued to
engage and establish dialogue with our
key government stakeholders such as the
Tangerang Environmental Office and local
water company, PDAM of Tangerang, who
supplies water to our brewery to obtain
updated situation on water condition in
Tangerang particularly on the risks of water
scarcity.
Multi Bintang have been assessing waterrelated risks and focus our immediate efforts
on the breweries in water-stressed areas. The
two watersheds of our breweries are in the
National Park of Mount Gede Pangrango (for
Tangerang Brewery) and Gunung Wellirang (for
our Sampang Agung Brewery). Multi Bintang is
scheduled to roll out our Reforestation initiative
as part of our key balancing initiative for both
watersheds in 2016. The implementation will
be supported by the Conservation International
Indonesia and a local NGO named SEMAK (for
Tangerang Brewery) and currently exploring the
NGO partner for Sampang Agung.
33
Global average water footprint per product*
Product
Sustainable use of water and
initiative to safeguard this limited
resource is critical and we have the
responsibility to promote responsible
water use and encourage our
stakeholders as well.
Water Stewardship Program as our
approach for addressing waterrelated issues that will benefit
the wider community, not just our
breweries in a long term.
Water footprint
(Global Average)
% Footprint
via Rainfall
298 litres of water
per litre of beer
870 litres of water
per litre of wine
85%
70%
1,020 litres of water 1,056 litres of water
per litre of milk
per litre of coffee
85%
96%
108 litres of water
per litre of tea
82%
* Source: Water Footprint Network, Product Gallery
The Big Picture
Our Focus Areas
In 2015 the number of biopori
holes, made throughout the year,
was 1000 new biopores.
Values & Behaviors
20 employee ambassadors and nearly more
than 100 people from surrounding communities
participated in the Biopori program and water
conservation and management initiatives.
In 2015, the Sampang Agung
Water team launched a Green
School Program with the
aim to raise the awareness
of
environmental
issues
among schools, including
students and teachers. The
Green School Program was
conducted in SMA Kutorejo 1,
as a finalist for the Adiwiyata
Program.
34
Adiwiyata Program is a program of
Ministry of Environment targeted at junior
and high schools to raise awareness and
promote environmental conservation.
The participating schools are expected
to be involved in various initiatives
and programs that promote healthy
environment and reduce negative impact
to the environment.
Our Green School Program includes
activities such as well construction,
drilling, energy and water saving campaign,
create simple waste water treatment for
canteen area and hydroponic. Through
this partnership, SMA Kutorejo will sign up
for the next Adiwiyata Program for 2016.
We also engaged SMP Kutorejo 2 (junior
high school) and SMA Kutorejo 1 (senior
high school) to support Biopori project by
making 160 biopores in the school areas.
Our Focus Areas
Values & Behaviors
“Community awareness and care for the environment particularly the importance of water can be raised
through initiatives like biopori program. Involvement and support of local government and active participation
of families as well as youth organisations in the city of Tangerang will have a greater impact to the
environment conservation” Agus Sugiarto, employee ambassador and Engineering Team, Tangerang Brewery.
Waste Water Treatment
Downstream : Environmental Education
Project & Biopori
a.Sampang Agung Brewery
The Big Picture
b.
Tangerang Brewery
The Biopori Program has become a great a way
to engage our local communities surrounding
our operations to care for the environment
better. Biopori had become part of our
downstream program for our Water Stewardship
Program since 2014. It becomes an effective
and interactive way to engage and educate our
employees and surrounding communities, about
the importance of protecting and preserving our
water and its source. A group of our employees
have become an active ambassador of the
company, in expanding the reach of Biopori in
both the Tangerang and Sampang Agung area.
The program also received direct support from
the local government, Batuceper, Tangerang.
In 2015 the number of biopori holes, made
throughout the year, was 1000 new biopores. To
learn more about the Biopori initiative, read our
2014 Sustainability Report page 45.
Wastewater is produced as part of our brewing
operations. We treated and disposed the water in
line with government regulation and there was
no verified environmental complaints, accidents
or fines during the year36. Multi Bintang released
45.240 kgCOD/y in 2014 and 38.468 kgCOD/y of
treated waste water to surface water in 2015 equals
to a decrease by 15%37.
All liquid waste generated by the production process
at the breweries is processed in the Waste Water
Treatment Plant (WWTP). In the WWTP, there are
two processes involved, namely:
1.
Anaerobic Treatment. This treatment is a
process that uses anaerobic bacteria to reduce
the value of Chemical Oxygen Demand (COD)
and Biological Oxygen Demand (BOD) up to
certain values.
2. Aerobic Treatment. Waste processed in the
anaerobic aerobic treatment will be processed
in the form of an aeration pond where the COD
and BOD values will be lowered again, until the
threshold permitted i.e. COD < 100 mg / liter,
BOD < 40mg / liter. In this process, the sludge
will be separated from the waste water to reach
Total Suspended Solid (TSS) < 40mg / liter.
To improve the performance of the WWTP in
2015, we optimised the use of calamity as a buffer
tank waste water, to contain waste that exceeds
the standard design to be processed in the WWTP
(high temperature, low pH, COD, beer reject).
This is intended to ensure the WWTP can be run
without any interruptions caused by temperature
is too high or too low pH. The operation of the
WWTP is supported by a specialist that remotely
manages the WWTP and provides advice in case
of any problem and/or potential improvement.
We recorded no issue related to the WWTP in
2015. The monitoring of the waste water quality
(pH, COD, TSS) at the WWTP is conducted by
internal team on daily basis and by external Lab
and Lab Technician on monthly basis. We report
our waste water quality to the Tangerang and
Mojokerto Environment office of the Ministry of
Environment every 3 months.
During 2015, the results of the water balance
were always appropriate standard (1.5 hl / hl)
and became one of our achievement in 2015. The
Water Balance of the WWTP is the ratio of the
amount of waste water, treated with water used
for production / brewery.
Plan for Improvement in 2016
• The waste gutter and calamity tank will
be rearranged in order to conform to the
regulations and the capacity of wastewater
from production.
• The Fish Pond is used as a visual indicator
that the waste water treated at the WWTP,
is in conformity with the regulations and fish
can live in wastewater after being processed
at the WWTP.
• The utilisation of methane, generated from
anaerobic processes, for combustion in the
boiler after going through the screening
process and drying.
• The re-used effluent water for reuse in the
process, which is not directly related to the
product, after going through the filtration
process.
35
The Big Picture
Our Focus Areas
94% of brewers’ grain is
recycled as animal feed
•
36
Values & Behaviors
15,870
Tons
of spent grain are use for the agriculture sector
in a form of compost fertilizer, biomass and
also an ingredient for food manufacturing.
The modification of the aeration system, the
process which injects oxygen into the water,
by using the surface aerator as a fine bubble
diffuser aeration system, which will improve
the quality and reduction / saving of electricity
consumption.
Approximately 94% of brewers’ spent grain
is recycled as animal feed. Some other viable
options are the use of this brewery’s by-product
for the agriculture sector in a form of compost
fertilizer, biomass and also an ingredient for food
manufacturing.
In 2015, Tangerang Brewery was awarded a
blue rating in the Company’s Environmental
Performance Rating Program (PROPER)38 held by
the Ministry of the Environment of the Republic
of Indonesia for compliance on Safety, Health,
and Environmental Management Systems. The
blue rating is awarded to companies which have
shown efforts to manage the environment, where
they operate as required according to the laws
and regulations. In the coming years, we aim to
enrich our brewery’s PROPER reporting to the
local environmental office, in order to improve
our rating to green, awarded to the company
that has shown beyond compliance efforts for
its environmental management. This includes
continuous improvement, efficient use of resources
through 4R - reduce, reuse, recycle and recovery and community development initiatives.
We take a similar approach to our 15,870 tons of
spent grain produced in our breweries in 201540.
Some of these by-products are sold to a dairy and
cheese producer, in Malang, East Java, producer
and local kettle farmers for kettle feed. We also
sell our spent grain to a local village cooperatives,
as part of our community investment initiative. By
doing so, the kettle farmers can save up the cost
for livestock feed. A smaller portion goes to small
holder farmers to be made compost fertilizers for
their agriculture plot of land. These alternative
uses of spent grain demonstrates our commitment
to sustainability, which has a direct impact, not
only to our products and business operations, but
also to our neighboring communities.
Breweries' ByProduct: Spent Grain
Spent grain is the leftover malt after the mash has
extracted most of the sugars, proteins and nutrients.
In general, this can constitute as much as 85% of a
brewery’s total by-product, which can be reused.
This by-product still contains high protein, fiber and
vitamin content which is the best re-used as animal
feed39.
Regulated in Ministry of Environment Regulation No. 5 Year 2011 about
Our Focus Areas
Values & Behaviors
A drop in quantity of spent grain sold in 2015 due to
drop in sales of beer by approximately 30% following
the ministerial regulation restricting the sales of beer in
minimarkets.
Efficient use of resources through 4R
- Reduce, Reuse, Recycle and Recovery
and community development initiatives.
Brewery & NAB Plant
Sampang Agung
Brewery
Tangerang
Brewery
Sampang Agung
NAB Plant
Java Island
BIOPORI
Biopori is a process of creating by man-made
holes that are built into a certain depth (1 meter)
underground to improve rain fall absorption.
1000 holes
2015
2014
440 holes
510 holes
2013
This hole contribute to ground water protection
and flood control in urban cities.
2012
150 holes
There has been a drop in quantity of spent grain
sold in 2015 compared to 2014, due to drop in
sales of beer by approximately 30% following the
ministerial regulation restricting the sales of beer
in minimarkets, which immediately affects our
production.
Total Quantity of Spent Grain Sold
2015
2014
38
The Big Picture
2013
15,870,370 kg
21,368,630 kg
25,562,960 kg
PROPER Environmental Performance Rating Guidelines.
37
The Big Picture
Our Focus Areas
Values & Behaviors
REDUCING OUR CO2 EMissions
The Big Picture
36%
Our Focus Areas
Reduction in Carbon
emissions since 2008
Values & Behaviors
Our commitment is reducing our CO2 emissions through
Energy-saving initiatives; and Increasing the use of
renewable energy and lower-emission energy sources.
Carbon Footprints
CO2 emissions directly contribute to climate
change and has an impact on the availability and
cost of raw materials and other resources. As a
corporate citizen, we decided to play an active role
in reducing CO2 emissions across our value chain
from Barley to Bar. Our biggest CO2 emissions
come from the use of boilers, electricity, freon
refrigerants, ammonia, fossil fuel and emitted gas
from our Waste Water Treatment Plant (WWTP).
Our commitment is reducing our CO2 emissions
through (1) Energy-saving initiatives; (2) Increasing
the use of renewable energy and lower-emission
energy sources. Momentarily, our emission
reduction initiative is still coming from energysaving initiatives. We will explore several initiatives
using renewable energy in 2016.
38
HEINEKEN Global has a comprehensive carbon
footprint model. We adopted its calculations of
our Greenhouse Gas emissions from beverage
production and to better identify areas for
improvement in our value chain.
Total volume of beverage production
1.640 khl (23% decrease)
2015
2014
2.137,1 khl
2013
2.087,0 khl
Absolute direct and indirect CO2
Heineken
39
6.7 kg CO2 -eq/hl
If compared to Heineken N.V.
average specific direct and indirect CO2 emissions:
2015
12.5 kg CO2 -eq/hl (increase of 13.6%)
Mainly due to electricity and gas consumption and lower production
11.0 kg CO2 -eq/hl
2014
2013
12.1 kg CO2 -eq/hl
Specific Direct and Indirect CO2 emissions
at Breweries and Soft Drink Plant
Reduce CO2 emissions in
Reduce the CO2 emissions of
production by 40%
our fridges by 50%
41
year
Direct CO2 Emission
2015
7.490.773 kg
13.047.320 kg
2014
2013
8.909.792 kg
10.018.307 kg
14.510.893 kg
15.149.864 kg
Indirect CO2 Emission
42
Our direct emissions come mainly from the
combustion of gas for boilers and methane in the
WWTP and for our indirect emissions come from
electricity consumption.
For more information on our CO2 priorities and
why this is important, visit our website.
The Big Picture
Our Focus Areas
We used 118.7 MJ/hl of energy to
produce one hectoliter of our products.
Energy consumption
We source our energy from thermal (gas, solar) and
electricity.
In 2015, we used 118.7 MJ/hl of energy to produce
one hectoliter of our products43. Compare to 2014,
we used 113.4 MJ/hl, increase from our prior year
consumption by 4.7%44.
Total Specific Energy Consumption
Values & Behaviors
Our management plans to reduce our thermal
consumption to 74.1 MJ/hl and electricity
consumption to 9.6 kWh/hl.
Our management plans to reduce our thermal
consumption to 74.1 MJ/hl and electricity
consumption to 9.6 kWh/hl. To achieve this
objective, we will implement several changes for
both thermal and electrical
Thermal
1.
Fixing leakage on steam trap KEG Line
2.
Automatic Boiler Pressure Control
3.
Insulation brewing Vessel HV and MT
4. Replacement steam trap at bottle washer
5.
Repeal CO2 leak at TOP of Cellar Tank
year
Total
Thermal Energy
Electrical Energy
2015
118,7 Kg CO2eq/hl
80,9 Kg CO2eq/hl
10,5 Kg CO2eq/hl
6. Jet aerator management at WWTP
2014
113,4 Kg CO2eq/hl
78,9 Kg CO2eq/hl
34,5 Kg CO2eq/hl
7.
2013
125,7 Kg CO2eq/hl
88,8 Kg CO2eq/hl
36,9 Kg CO2eq/hl
40
Specific Total Energy Consumption in Both Breweries
year
Tangerang Brewery
Sampang Agung Brewery
2015
129,8 MJ/hl
111,8 MJ/hl
2014
119,5 MJ/hl
101 MJ/hl
2013
128,7 MJ/hl
112 MJ/hl
Specific Thermal Energy Consumption
year
Tangerang Brewery
2015
82,4 MJ/hl
79,9 MJ/hl
2014
79,4 MJ/hl
70,3 MJ/hl
2013
89,0 MJ/hl
77,7 MJ/hl
The increase of specific thermal energy consumption
in both breweries was due to the significant drop in
production volume due to destocking following
minimarket ban in the beginning of 2015.
Reduce Evaporation rate Boiling (6% to 4%), continue
with reduce boiling time 75 to 60 minutes
Energy & Water Awareness program
1.
Stop Leak Program
2.
Energy and Water Sticker and barner campaign
3.
Weekly Energy and Water Audit
4. Repair broken insulation
5.
Repair Steam leak
Electrical
1.
Total cleaning condenser
2.
Install LED at Pack (botling, can)
3.
Install LED at Brewing (Brewhouse, BMF)
4. NH3 Compressor Management
5.
Cold Room Management
6. Cleaning Stratification Tank
7.
Reduce Electricity consumption at Brew Water
Pump
8.
Cold Insulation pipe
9. Reduce Electricity at Compressed Air Plant
•
Specific Electricity Consumption
year
Tangerang Brewery
Install Air Distribution pipe to Brew and cellar
from Buffer Tank (Previously: Directly From
Compressed Air Plant)
2015
13,2 kwh/hl
8,9 kwh/hl
2014
11,1 kwh/hl
8,5 kwh/hl
•
Reduce compressed air pressure
9,5 kwh/hl
•
Install Automatic control (solenoid valve) at air
2013
11,0 kwh/hl
rotary malt transfer
•
Install Inverter for Cooling Tower pump
The Big Picture
100%
Our Focus Areas
Values & Behaviors
of our purchased fridges in 2015 are
Green Fridges, energy efficient fridges.
Reducing CO2 emissions
from Green Fridges
Cooling is essential for the enjoyment of our
beverages, but also one of largest contributor to
our total carbon footprint. We buy and supply
fridges, used to store, and display our beer
products in supermarkets, bars and restaurants.
This allows us to control the quality of the beer
by setting the correct temperature, as well as
the appearance of the fridge and our brands in
the fridge. To reduce our emissions in this area,
we focus on installing more energy-efficient
fridges, to align with our parent company,
HEINEKEN’s Global Fridge Policy. Green fridge
uses hydrocarbon refrigerant, LED illumination,
an energy management system and energyefficient fans. In 2014, we already purchased 345
chillers and in 2015 we allocated all units to 17
areas across Indonesia, base on request. In 2015,
we also ordered 437 units to be allocated in 2016
with the following 3 types of chillers.
After the first purchase, we evaluated the
hydrocarbon fridges compared to regular fridges,
through service requests nationwide. In 2015, we
had 648 service requests, from 1.086 fridges,
but only 36 units are hydrocarbon fridges. The
common service requests for hydrocarbon fridges
are cleaning condenser and lamp replacement,
compared to regular fridges that request change
in compressor. Saving energy does not just reduce
our emissions, it also means our customers
incur less costs in their businesses. Compare to
regular fridges, Hydrocarbon fridges also use less
electricity by 20%, less watt consumption, which
is based on electricity bill per month, from IDR
108,600 reduced to IDR 81,000.
32% of our fridges already in the
market in 2015 are green fridges.
Reducing CO2 emissions from Green fridges
Innova 288 HC
SC 88
s650 HC
300 pcs
121 pcs
16 pcs
2014
41
Regular Fridges
Hydrocarbon
Total Fridges
741 (68%)
345 (32%)
1.086 fridges
300pcs
2015
NOT compliant to the
green cooling memo
Compliant to the green
cooling memo
57,7%
42,3%
Projection in
2016
Regular Fridges
Hydrocarbon
Total Fridges
741 (48,7% )
782 (51,3% )
1.523 fridges
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
In January 2015, Multi Bintang embarked a project called Consumer Value Engineering led
by the Quality Assurance Division and in collaboration with the Marketing, Procurement
Team and our suppliers.
MaRkET
PACKAGING INNOVATION
Before
L: 322
H: 285
Multi Bintang uses recycled materials for the
production of our cartoon paper box, aluminum
cans and bottles. A recyclable logo is printed on
our cartoon boxes, cans and bottles. In January
2015, Multi Bintang embarked a project called
Consumer Value Engineering led by the Quality
Assurance Division and in collaboration with the
Marketing, Procurement Team and our suppliers.
There are two main initiatives, namely:
1.
42
W: 241
after
L: 315
H: 283
W: 238
Reduction of the height of cartoon box as
outer packaging of the Bintang 620 ml bottles
to allow the products fit better, to reduce
damaged boxes when being staked up and to
maximise the truck capacity during loading
process. At the same time, this initiative also
helped to reduce the amount of recycled
paper used for producing the cartoon by
removing the partitions and ultimately led
to cost savings (reduction by 2%)45. By the
end of 2015, the initiative has been applied
to 100% cartoon boxes of Bintang 620 ml
produced in Sampang Agung Brewery, and
starting mid-2015, it has been partially rolled
out in Tangerang Brewery. In the future, Multi
Bintang will extend similar approaches and
improvements to our other products. Through
this initiative, we were able to reduce our
paper usage by 4 %. We use 100% recycled
paper for our cartoon boxes46.
2. Down gauge of all 330 ml cans to allow less
use of aluminum materials. The initiative
first came from our can supplier, United
Can Company (UCC) who have invested
on the supporting equipment. The full
implementation on all can products began in
September 2015 and is expected to reduce the
aluminum usage by 9%.
We also collect the crates
47
Returning Bottles / collected from the market
81% 87%
for Bintang pint
for Bintang bremer
Bottle are sorted at
the brewery to make
sure we only have
safe and according to
standart bottle
$
The broken bottles
are recycled
43
Circular Economy – Journey of our green bottleS
The green glass bottles for Bintang brand, all variant
in 330 ml and 620 ml size, are returnable to our
breweries. The used empty bottles will be returned
by the retailers or outlets to our distributors or subdistributors. They will be then delivered together
with our crates back to our breweries and will be
sorted and go through a stringent cleaning process,
before directed back to our packaging line. Damaged
bottles will be destroyed into smaller culets and sold
back to glass manufacturers to be reproduced. Culet
form is preferred by glass producers, as it will help
them to use less energy for production, and therefore
translated into greater cost savings.
There is a small portion of the bottles that does not
return to our breweries, due to damaged bottles or
being used by small economies i.e. small businesses
as alternative used packaging for their own
products. On annual basis we place a relatively small
investment, approximately 13-19% to replenish our
stock of green glass bottles.
Quantity of Bintang bottle purchase in 2013 – 2015
2013
41,250,438
2014
2015
57,516,642
19,126,936
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Sourcing Sustainably
89.89% of our suppliers are local
Values & Behaviors
The 1st in the Asia Pacific region to
implement Procurement Capability Roll Out,
a world-class procurement practices.
Local sourcing
Multi Bintang continues to focus on prioritising
the sustainability of our operations as our way to
make a difference. In 2015, we planned to source
our green bottles from local suppliers and support
the development of a green bottling plant, locally
by a local manufacturer. Currently all of our bottles
are supplied by manufacturers in China, due to the
unavailability of green bottling plants in Indonesia.
Unfortunately, the plan was postponed due to drop
in sales volume in the beginning 2015 the restriction
of beer sale in minimarkets.
We had a total of 568 suppliers listed in our
procurement system, of which 506 suppliers ( 89.08
%) are local suppliers which mainly supply cans and
carton boxes using recycle materials.
11.11%
International
44
45
Compliance with our
Supplier Code Procedure
Supplier
Partners
Involvement of our suppliers is instrumental in
meeting our sustainability commitments. We use
HEINEKEN’s Supplier Code as a guide for our
suppliers to fulfill responsible sourcing practices
throughout our value chain. There are four key
elements that our suppliers need to abide to when
signing the Code, namely, Integrity, Code of
Business Conduct, Human Rights48 and the
Environment.
By the end of 2015, we have achieved our target
to have 100% of our listed suppliers signed the
Supplier Code. We were also privileged to be the
first operating company of HEINEKEN in the
Asia Pacific region to meeting the requirement
of 100% compliance49. This Supplier Code is
applied to all suppliers of product-related and nonproduct related or service. For a full explanation
of HEINEKEN’s Supplier Code Procedure and our
four-step approach, visit HEINEKEN’s website.
Ongoing compliance with our Supplier Code Procedure
89.89%
Local
Suppliers Signing Supplier Code
2014
450 (82%)
2015
548(100%)
568(100%)
Total Number of Suppliers
Supplier that signed supplier code
For more information on our sustainable sourcing priorities
and why this is important, visit our website.
The Big Picture
Our Focus Areas
100%
The first in the Asia Pacific
Region to meet 100%
compliance for supplier code
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
The Sampang Agung Brewery is implementing the 5S Sort, Set in Order, Shine, Standardise, Sustain (Kaizen) to drive effectiveness and efficiency in both production
and management systems.
HEINEKEN Global Procurement Capability Roll Out
In total 85% of procurement budget, spent on local
suppliers, is on aluminum can as part of product
packaging, while the remaining are spent on
transport/logistics and other services50.
46
In 2015 we launched the Procurement Capability
Roll Out (CRO), a HEINEKEN’s 9-month project
to implement world-class procurement practices
in our business operation, in order to improve endto-end productivity and cost efficiency51. Through
CRO, every Operating Companies are integrated in
the HEINEKEN Global Procurement. Multi Bintang
is honored to be the first in the Asia Pacific region to
implement this global HEINEKEN program, which
will enable us to leverage the advantages of the
organisation’s global scale, as well as enhance its
ability to manage suppliers and control costs at every
point in the supply chain. The initiative will also
reinforce value and role of procurement function,
focus on sourcing and contract management, and
ensure compliances to all regulations, so we can
innovate and build cost leadership initiative to
support sustainably company strategy. Our team
leading the HEINEKEN Global Procurement
Capability Roll Out Implementation consists of five
people. They have to ensure the implementation in
several stages, expected to be completed in June
2016.
We continued to consolidate the Sales and
Operations Planning (SandOP) platform to optimise
integrated business planning, which was launched
in 2014. We are already seeing the benefits in terms
of increased operational efficiency, simpler and
more structured decision-making, reductions in
excess stock, more accurate sales forecasts, and
better synchronisation between the commercial,
supply and financial functions.
The Sampang Agung Brewery is implementing the
5S - Sort, Set in Order, Shine, Standardise, Sustain
(Kaizen) - standardisation system in order to drive
effectiveness and efficiency in both production and
management systems. Based on the concept of
eliminating waste, or any actions that incur a cost,
yet do not add value, the application of the 5S has
led to several improvements in productivity and
safety. Staff are fully engaged in the 5S, with work
teams and departments competing for awards for
best performance, based on the periodic 5S audits.
47
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
Innovation on Bintang 0.0% Category as
new product options for consumers.
Launch Campaign: 21+ Campaign
Watch the video here.
Beer is a natural product enjoyed by people around
the world. Drinking beer in moderation is a legitimate
and integral part of a healthy, balanced lifestyle. As
the industry pioneer, Multi Bintang takes this issue
seriously and consistently advocates responsible
consumption and drinking in moderation. Our parent
company, HEINEKEN is part of Global Alcohol
Producers Commitment Signatories and apply very
strict rules about how to market and sell our beer
products, including preventing underage drinking
(see www.producerscommitments.org). The same
commitment is also applied to us, Multi Bintang, as
one of HEINEKEN’s operating companies, as we
report all of our initiatives under the commitments
on annual basis to be consolidated at global level. As
a responsible beer producer, we are fully committed
to educating and empowering our employees, seller
and retailer communities, as well as customers and
the public in general, about drinking responsibly, to
ensure that our beer products are sold only to those
who are legally permitted to consume alcoholic
beverages in Indonesia: that is people aged 21 and
above.
48
48
Make responsible
consumption aspirational
through our brands
Build measurable partnerships
Take action at an industry
in every market in scope, aimed
level, independently and also
at addressing alcohol related
in collaboration with members
harm
of industry association
Despite our continuous dialogue with the
government on providing more effective solutions
to address concerns of underage consumption, in
January 2015, beer industry in Indonesia underwent
a sudden regulatory change following the enactment
of Ministry of Trade Regulation No. 6 2015. The
regulation specifically restricts the sale of alcoholic
beverages in Category A, < 5%, beer and alcopops, in
minimarkets. The change in regulation has a major
impact on our distribution channels and severely
impacted the availability of beer for many consumers
of legal drinking age. The situation did not change our
commitment to advocating responsible consumption,
by working closely with the government and other
relevant stakeholders evident from the following
initiatives.
through Our Brands
Product Labelling
We have for close to 20 years placed a written warning
on our product labeling: 21+ as the legal drinking age,
the product is not to drink during pregnancy. In 2013,
we also introduced The Enjoy Heineken Responsibly
logo for the Heineken® brand only and dedicated
website links about more complete information
on the topic, Enjoyheinekenresponsibly.com
(Heineken®) and www.drink-savvy.com (Bintang)
where consumers can find further information from.
As part of the HEINEKEN Company, in 2015, we
were required to take some actions to update our
labeling information to consumers to align with
an international regulation and also HEINEKEN
Company’s global policy on responsible alcohol
consumption52. The reason for updating and changing
our labeling information is to prevent alcohol related
harm and meet our industry commitments53. We
place 3 symbols:
1.
Don’t drink and drive
2. Don’t drink when pregnant
3.
Legal Drinking Age symbol with 21+ for
Indonesia, LDA+
Don’t drink
and drive
Don’t drink
when pregnant
Legal Drinking
Age symbol
with 21+ for
Indonesia, LDA+
For more information on our responsible consumption
priorities and why this is important, visit our website.
49
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
21+
We place 3 new symbols in our labeling
information to prevent alcohol related
harm and meet our industry commitments.
Don’t drink and drive
Don’t drink when pregnant
Legal Drinking Age symbol with 21+
Our Focus Areas
We consistently put up a clear 21+ signage
to ensure that our products are served to
consumers of a legal drinking age.
Low Alcohol Beer - A New Variant of Bintang
Radler
The same symbols must also be applied to secondary
pack design (plastic wraps, cartoon boxes).
Not only that, the harmonization is done for the
recycling symbols across our packaging types. The
symbols include recycle symbols of steel, glass,
aluminum, pet, and paper. At the moment, there is no
external global/regional standardization on recycle
symbol.
Specifically for the Heineken® brand as our global
brand, it must comply with labelling rules on
allergen declaration (emphasised typeface) and a
minimum font size for all mandatory aspects. Low
alcohol products must have a mandatory nutritional
declaration as of December 2016. At Multi Bintang,
the development and label approval was completed
in January 2015 and was fully implemented for the
Heineken ® brand starting February 2015.
A seccond innovation variant, Bintang Radler
Grapefruit launched in December 2015
for Indonesia, LDA+
Product Innovation
50
Values & Behaviors
Brand Activation Events and Corporate
Website
At every brand activation events or events that
we sponsor, we consistently put up a clear 21+
signage (as the legal drinking age) and apply age
screening procedure at the entrance gate and/
or during purchase of our beer products. On a
smaller scale brand activation event at outlets
we also ensure that our products are served to
consumers of a legal drinking age.
An age gate is applied on our beer brand page on
our corporate website as well as on individual
beer brand websites and social media platform.
This would send a clear message to the public
that as a company, we are responsible in applying
responsible commercial communication and
appropriately sharing information about our
beer brands to those of a legal drinking age.
Following the success of our innovation of
Bintang Radler Lemon in 2014, in December
2015 we launched a second variant, Bintang
Radler Grapefruit the same low 2% alcohol
content but flavored with natural grapefruit
juice with a slightly more acidic, aromatic taste.
The new low alcohol Bintang Radler variants
provide more options for consumers to choose
from and create alternative drinking occasions
as they become natural partners for lunch or a
light dinner. Bintang Radler has been received
very well in the market and become a strong
trigger for our long line up of beer innovations
in the coming years.
Natural Products with No Preservatives
All of our beer and non-alcoholic beverages
uses materials that are derived from natural
products i.e. malt/barley, natural juices and
does not use any preservatives.
0.0% Category
We are proud to be the pioneer in introducing a
new product category 0.0% using the Bintang
brand, a non-alcoholic malt beverage for the
first time in Indonesia. The product category
was created to meet the needs of consumers
who want to enjoy the taste of beer but without
any alcohol content .
Different from 0.0% category in other parts of
the world, which the product is still produced
in a brewing facility, our Bintang Zero 0.0%
and Bintang Radler 0.0% are produced in a
separate non-alcoholic production facility
and do not involve the fermentation process.
The Indonesian Government requires the
production of non-alcoholic products to be
done in a non-alcoholic production facility.
This provides additional assurance to
consumers that the beverage has zero point
zero alcohol content.
In response to the needs of the market, we will
continue to develop and introduce innovative
new non-alcoholic products category in the
coming year.
In 2015, we provide a Consumer Care Hotline
Number (0804 -1 -200300, standard charge applies)
on our product labeling to provide opportunity for
our consumers provide direct feedbacks to us54. An
internal system has been place to filter, record and
process direct consumer complaints.
51
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
We try to inform about history, origin and interesting facts about beer and how it should be
enjoyed responsibly in an creative way. through developed and published a small booklet
named Beer Tale “A Story about Beer”
Our Focus Areas
Values & Behaviors
Build measurable partnerships & Take action at an industry level
Case Study 1: 21+ Campaign and
Press Conference - GIMMI Partnership
Multi Bintang has worked together with a large
number of minimart operators to train their staff
to make sure they do not sell to people below
the legal drinking age (21+ Awareness Program:
legal drinking age and ID check procedure). Since
2012, approximately 1000 outlets and 15000 staff
participated in the program. Moreover we also
trained hotel, restaurant and café staffers making
sure they only sell our products in a responsible
manner. Despite the minimarket ban, our 21+
Campaign program still continues.
The Oldest Beer Recipe
BeerTale Booklet
52
We continue try to engage our stakeholders and
inform them about history, origin and interesting
facts about beer and how it should be enjoyed
responsibly in an creative way. Back in 2014,
we developed and published a small booklet
named Beer Tale “A Story about Beer” with an
interesting narrative and visuals. We tried to use
the booklet as a way to tell positive story and
correct misperception about beer in various events
and engagement opportunities. The booklets
are available for free in both Bahasa Indonesia
and English to our employees, government
stakeholders, beer enthusiasts, the media and also
general public and have been received positively
by the readers. We have also extended our reach
to the retailers as well as our competitors and
regularly being used by the brewers association
for industry stakeholders. In 2015, we printed
the second batch with a total of 3500 exemplars.
We will continue to explore and develop a more
creative way to engage our stakeholders and tell
positive stories and factual information about beer
category.
Widely popular and renowned
beverage product across the world,
beer is believed to have come from
Sumeria (now Iraq) and the oldest
recipe quoting simple brewing
process was transcribed in a tablet
stone dated 4.000 years BC.
Migration of the Egypt
Migration of the Egypt and Ancient Rome
has a significant role to the introduction
of beer to the European mainland where
beer grew enormously to be the most
favourite drink preferred by the society.
In October 2015, together with GIMMI (Indonesian
Malt Beverages Industry Association) and
collaboration with with PT Trans Retail Indonesia
(Transmart Carrefour), we held two train the
trainers’ workshops on responsible selling beer for
120 head of cashiers, customer service managers
and selected key staff of Transmart Carrefour at the
Institute Carrefour Indonesia (ICI), Bekasi56. The
Beer brewing had become a home
brewery industries and was a very
familiar scene everywhere across
Europe.
training participants were exposed to information
and knowledge about what is alcohol beverage
and its categorization, legal drinking age, and
procedures on ID check and tips and messages on
addressing alcohol responsible retailing. From the
training, the knowledge and skills of participants
improved significantly from average pre-test (score
76) to average post-test (score: 93). As result, 50
actions plans are ready to implement by heads
of cashier and Customer Services Coordinators.
Recently, all stores at Transmart Carrefour and
Carrefour also placed a special cashier line right in
front of beer shelves to improve greater control over
beer selling and fully implement ID check57.
On 11th November 2015, GIMMI and Transmart
Carrefour held a press conference to share our joint
industry initiatives on alcohol responsible and our
compliance to the Trade Minister Regulation No.
20/2014.
Development of Beer in Europe
During the Middle Ages, in which
European
scientists
discovered
scientific inventions that make people’s
life easier, the brewing process was
also made easier and started to be
commercialized. Europe became the
beer brewing centers of the world.
“Through this 21+ campaign, our heads of cashier and customer service officers now have the essential
knowledge and skill sets that can be shared to all cashier in Transmart Carrefour and Carrefour across
Indonesia. Not only being a responsible retailer, this is our commitment to increase our standard service to
customer of Transmart Carrefour”
– Satria Hamid
Corporate Communications General Manager, PT. Trans Retail Indonesia
Innovation of the 19th Century
A well-known scientist from France,
Louis Pasteur, suggested brewers to
make use of pure yeast for perfecting
beer fermentation process. Dr. Elion, a
student of Louis Pasteur, then pursued
the idea and successfully created The
Heineken A-Yeast in 1886, which was
subsequently used for the Heineken
beer fermentation process since.
Today, there are more than 40.000
types of beer available in the world.
57
As stipulated in the Minister of Trade Regulation no 20/2014, alcoholic beverages only can be sold to consumers above legal drinking age (21+ years old) by showing identity card and served by a store
staff, and must have a separate shelf from other products and must acquire beer retailing permit issued by the Ministry of Trade.
53
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
54
55
Case Study 2: How You Drink Defines
You (H.Y.D.D.Y)58
To avoid the sale of alcohol to minors in locations
that we cannot strictly apply 21+ zone such as
family restaurants, Multi Bintang launched a
pilot initiative on responsible beer consumption
in our selected Bintang brand activation events.
The initiative called How You Drink Defines
You (H.Y.D.D.Y) includes both socialization on
responsible beer consumption to outlets and
also the implementation of ID check at outlets.
During the event, 21+ bracelets were given to
outlet customers who have been ID checked
Case Study 3: Responsible Serving
Training
Serving and selling alcoholic beverage responsibly
requires special skill sets. In 2015, Multi Bintang
partners with 6 on-premise59 outlets in Jakarta
which was Eastern Promise, De Hooi, De Burse,
Frank’s, Double Doors and Caz Bar to provide a
half day “Responsible Serving Training” to 16
outlet staff including bar managers, bartenders
and servers. This training is an extension to our
existing 21+ campaign initiative with off premise
retailers. Through this training, participants was
provided with a strategy to identify, prevent and
manage alcohol misuse including managing
when they first order alcohol or beer. This helps
the brand promoters, waiters or waitresses of
the outlets to identify quickly those who are of
a legal drinking age (21+) and avoid serving to
minors. This program is well welcomed by the
participating outlets, as a positive way to establish
their position as a responsible outlets, and at the
same time build a positive image of hospitality
industry.
59
intoxicated drinkers, avoiding serving alcohol
to minors. The training was delivered by two
international certified trainers from sales team of
Multi Bintang and a lecturer from STP Bandung,
the oldest and most reputable Tourism and
Hospitality University in Indonesia.
“This training is important to people who
work within hospitality industry as it helps to
improve their service performance and skill
level which will directly increase customer’s
satisfaction”
– Enos Julvirta,
A certified trainer of
Responsible Serving Training
and a lecturer at STP Bandung.
On premise outlets in Indonesia have 3 categories: bars, restaurants and hotels.
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
TiPS programme aimed to advance the quality of
service and standards on responsible alcohol serving
and hopefully will help the sales team in addressing
the topic with customers and outlet staff.
Case Study 4: Outreach to Consumers Groups / Communities
Throughout 2015, we extend our engagement to a greater audience including the media and consumer groups.
We open our breweries to multiple stakeholders including a community of beer enthusiasts, culinary experts,
bloggers and share positive stories and facts about our product category. We also provided our support on
activities of communities or consumer groups by sending our brewers as speaker in their events.
Training for Intervention Procedures (TiPS)
at NSDC
56
Values & Behaviors
We relaunched our internal alcohol policy
called Cool@Work to refresh employee
awareness on responsible consumption.
Enjoy Responsibly Day 2015 – How Cool are
You?
Multi Bintang has initiated a number of initiatives
to demonstrate our commitments on advocating
Responsible Consumption on the retailer front.
However, this is not enough. It is important for
our employees to walk the talk by being active
ambassadors of Responsible Consumption,
showing that Drink in Moderation is part of our
culture and telling positive story of beer category.
We Walk The Talk
Following the Training for Intervention
Procedures (TiPS) session carried out in
December 2014, the 11 sales team members who
have been certified gave a two hours session to
the rest of sales team during the annual National
Sales Distribution Conference in Medan in
Our Focus Areas
February 2015. The programme aimed to advance
the quality of service and standards on responsible
alcohol serving and hopefully will help the sales
team in addressing the topic with customers and
outlet staff. Read more about this case study on
our 2014 Sustainability Report page 74 and view
the program on our youtube channel.
In September60 2015, we relaunched our
internal alcohol policy called Cool@Work to
refresh employee awareness on responsible
consumption. Each week we disseminated
information about responsible consumption
topic to our employees in the format of memes,
video, Facebook page, Email, SMS and others.
The month was closed with an internal event
at both breweries, where we organised a quiz
with six teams, representing each department
competing against each other to answer questions
about responsible consumption and Cool@Work
information that already distributed. See how we
celebrate our Enjoy Responsibly Day 2015 here.
60
57
246 Times
Multi Bintang’s ERD opening video
from our President Director
Every September we celebrate Enjoy Responsibly Day together with the rest of
operation companies of HEINEKEN Company worldwide.
190
90%
Employees
Questions answered
correctly by participants
participated in the event
120
70
in Tangerang
in Sampang
Agung
The Big Picture
Our Focus Areas
Values & Behaviors
Promoting Health & Safety
The Big Picture
Our Focus Areas
Values & Behaviors
We conducted several education and awareness programs such as safety E-Learning, Road Safety
Alery, Defensive Driving Training, Accident Investigation and General AK3 Certification for Work Safety
and Health Specialist.
Safety & Health at Work
In 2015, we paid particular attention to heightening
transparency and accountability around safety,
proactively addressing potential hazards before
accidents occur61. To achieve our commitment
in health and safety at work, we ensure there is a
monitoring system in place and conduct several
education and awareness programs for production
staff to office personnel, such as safety E-Learning
(online learning about safety issue), road safety
alert (campaign about road safety), defensive
driving training, accident investigation training
and General AK3 (Ahli Keselamatan dan Kesehatan
Kerja) certification for Specialist Work Safety and
Health. This was an effective approach enabling
58
us to cover all employees. We also have a
dedicated committee for Work Safety and Health
consisting of a representative from management
and every department in our organisation and
four dedicated employees: two Safety Health
Environment Manager from two breweries,
one HR Commercial, one Health and Safety
Manager62. On annual basis, we hold a general
medical checkup for all of our employees.
Although we have implemented all the safety
procedures very carefully, but still work accidents
can occur due to negligence or accidents that
occur outside working hours.
Accident - Incident Based on Employment Type63
Contractor
Fixed -term employement contract
Permanent employement contract
Minor
Accident
5
1
Near Miss
142
safe environment for the
employee, contractors and
visitors.
control any hazards in the
workplace
1
grand
total
44
1
110
155
The following are some of the reported accidents that occur in the plant and outside the plant in 2015:
Contractor
Permanent employee
Eliminate, minimize or
1
104
1
back injury when opening the valve
Provide a healthy and
Serious
Accident
37
1
6
11
Grand Total
Incident
11 incidents
Prevent occupational
illness and injury
6 Multi Bintang Employees
5 Contractors
exposed tooth plate at the time of grinding
hands exposed to liquid chemicals
exposed piping hot hands
Hand exposed glass
hand scraped PPE box
the affected hand glass
plate and scraped skin burns on the hands
exposed piping hot hands
Contractor
Permanent employee
Permanent employee: Falling off the bike
Having a ladder at work
Minor accident
For more information on our health and safety guideline
and why this is important, visit our website.
59
The Big Picture
Our Focus Areas
Values & Behaviors
Cool@Work
2 accidents
Contractor
142 near miss case
s
104 Multi Bintang Employees,
37 Contractors,
1 Contract Employee
60
Our Focus Areas
83%
From
190
people
5
No fatality
people as
Committee
participated in the
Survey (158 people)
from Operator level
to Senior Manager
Driving a motor vehicle is part of business daily
activities of most Multi Bintang employees
particularly the Sales team. We equip employees
with knowledge about safety driving behaviour by
providing a Defensive Driving Training. Started
from recruitment process, apart from employee’s
health check, we ensured the candidates are fully
licensed. We also communicated the Road Safety
Golden Role as follow:
61
Do not drink and drive
Do not use mobile
phone while driving
Wear seatbelt
No OdR
(Occupational disease rate)
Values & Behaviors
Defensive Driving Training
As a company producing and selling alcoholic
beverages, a policy to set moderate consumption in
work environment as well as promote responsible
consumption outside the organisation is needed.
Cool@Work is our alcohol policy at work derived
from HEINEKEN Company where it provides
preventive action and support program. In 2015,
we relaunched our Cool@Work policy and release
an employee survey on their awareness about
responsible consumption, alcohol policy at work and
drinking behaviour. The result of the survey will be
used as a reference for Health and Safety Manager
to prepare future program and communications to
employees. The company also have an Employee
Assistant Program to help any employees, who
are facing challenges with their drinking pattern.
To date, no employee have been indicated to have
alcohol behaviour challenges.
1 Serious accident
(Contractor)
The Big Picture
2 HR Managers
from 2 Breweries,
1 HR Commercial,
1 Corporate Communication
and Sustainability Manager,
1 Health Safety Manager
Drive in recommended speed
Have a valid driving license
Road transportation is an essential element
throughout the Multi Bintang value chain, though
it can be a high-risk activity due to unpredictable
traffic conditions and low safety awareness among
road users.
In 2015, we continued to run our safety driving
campaign. A compulsory defense driving training
was held in Jakarta, on 2-3 July 2015 combining
theory and practical sessions over two full days
and closed with participants making a pledging
to always prioritise safety when driving. In total
25 sales personnel participated in the session.
Once in every 3 years, they are required to join a
refreshment training. As part of the evaluation,
two months following the training, trainer will
contact each participants to evaluate material and
safety driving technique.
The Big Picture
Our Focus Areas
Case Study 1: Quiz STOP
Values & Behaviors
The Big Picture
On 24 April 2015, Sampang Agung Brewery
organized the Safety Training Observation
Program, STOP Quiz in conjunction with the
HEINEKEN’s annual World Safety and Health
Day. The training involved:
In today’s volatile world, employees must always
be alert to the possibility of unexpected events
and threats. Staff at Sampang Agung Brewery
tested their readiness in July 2015 when they had
to deal with a simulated riot at the brewery gates.
The simulation provided an opportunity to test
various safety and evacuation procedures and
learn valuable lessons on how to anticipate and
manage such situations in future.
Introduction of what STOP is
Development of training material in video
format
The use of WhatsApp application to report
STOP
Case Study 2: Vaccine Influenza,
Cervix and Hepatitis for Employee
Since 2005, Multi Bintang has conducted several
programs and periodic free vaccines to all
employees and for the new recruits including:
1. Influenza Vaccines: in mid-2003, there was
an outbreak of avian influenza in the Asia
Pacific region including Indonesia with many
causalities for birds and in early 2005 for
humans. The company had since provided flu
vaccines on periodical basis to all employees.
2. Hepatitis B Vaccines: since 2006, the
company provides Hepatitis B vaccine to all
employees as it is considered as a chronic
disease although not contagious.
•
•
•
Values & Behaviors
To better engage employees, safety messages
are delivered through fun activities as well as in
the form of training and drills. STOP or Safety
Training Observation Program is a program
developed by the Safety, Health and Environment
division to encourage employees to care and more
alert with activities or behavior not in accordance
to procedure and standard of occupational safety.
The purpose of this program is to STOP activities
that one does and remind him that what he did is
harmful for his and others’ safety.
•
•
62
Our Focus Areas
•
STOP benchmarking across divisions,
Integration into the Total Productive
Management system,
Continuous STOP reporting by employees.
The most engaged employees who do regular
reporting on STOP will be the winner. Through
such activities, we can promote safety based
behavior through positive encouragement. At the
event, awards were presented to employees for
the quality and quantity of their safety reports.
3. Cervical Cancer Vaccines: in 2012, the
company provides a cervical cancer vaccine
to all female employees. The company
realized that not only female employees
are entitled to receive this vaccine, but the
wife and children of employees are also
entitled to a vaccine facility to maintain the
health of the employee’s family. In 2016,
the company will provide a cervical cancer
vaccine program to all new employees and
employees (female) who have not been
vaccinated previously coupled with the wife
and daughters of employees who are willing
to receive the vaccine.
63
The Big Picture
Our Focus Areas
Values & Behaviors
Growing With communities
The Big Picture
Rp. 454.8
million
Our Focus Areas
Values & Behaviors
Our overall contribution to
local communities for them to
prosper.
We contribute not only financialy but
also development such as education
and capacity building.
Investing in Our Communities64 65
Our overall contribution to the communities has
decreased by 65% to around IDR 454.8 million in
2015 from IDR 1.3 billion in 2014. This is due to
impacted company revenue following minimarket
ban and a series of macroeconomic shocks that
contributed to weakened domestic consumption
and a slowing of Indonesia’s economic growth
rate to 4.8% in 2015.
Where we have the opportunity to help communities
prosper, we do so. It is good business and it can
support us in the long-term. Our community
investment covers local communities surrounding
our business operations and also beyond. It is not
limited to just financial donation, but also program
development such education and capacity building.
In the coming year of 2016, we plan to do a more
comprehensive community needs assessment in
the area of our breweries and NAB plant to ensure
that our community programs able to meet and
address the local challenges.
64
65
Our contribution to Community
Year
2015
2014
2013
Philanthropy
Commercial Initiatives
Community Investment
IDR 334,607,500 (74%)
IDR 819,177,912 (60%)
IDR 745,126,813 (84%)
0
IDR 250,000,000 (18%)
0
IDR 129,225,750 (26%)
IDR 292,781,152 (22%)
IDR 138,281,900 (16%)
Our contribution to communities by forms of direct contribution
Year
Cash
In-kind
time
2015
2014
2013
IDR 312,616,750 (69%)
IDR 1,297,083,456 (95.2%)
IDR 869,414,713 (98.4%)
IDR 142,216,500 (31%)
IDR 4,351,600 (0.3%)
IDR 4,073,000 (0.5%)
0
IDR 60,524,008 (4.4%)
IDR 9,921,000 (1.1%)
Cause of direct contribution & breakdown if community’s investment program
Our business brings us into close contact with millions of consumers and stakeholders daily.
Where we have the opportunity to help communities prosper, we do so.
It’s good business and it can support us in the long-term.
Year
2015
2014
2013
Environment
Education
Art/Culture
Emergency Relief
Health
Social Welfare
Others
(Public Facilities)
TOTaL
IDR 2,080,000
IDR 67,591,000
IDR 0
IDR 1,000,000
IDR 8,245,750
IDR 334,697,500
IDR 41,309,000
IDR 61,053,200
IDR 161,727,952
IDR 403,348,000
IDR 50,000,000
IDR 30,681,625
IDR 665,147,887
IDR 0
IDR 60,724,200
IDR 11,478,700
IDR 0
IDR 125,916,000
IDR 79,433,013
IDR 499,856,800
IDR 0
IdR 454,833,250
IdR 1,361,958,664
IdR 883,408,713
For more information on our community investment
priorities and why this is important, visit our website.
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
University Partnerships
Multi Bintang is fully committed to support the
growth of tourism and hospitality industry in
Indonesia. It is our firm belief that the tourism
and hospitality industry will continue to flourish,
be an economic driver and open up employment
opportunities for many young Indonesians.
Since 2013, we intensified our support towards the
hospitality and tourism industry by partnering with
reputable tourism and hospitality academies as well
as food technology or any technical faculties related
to our industry across Indonesia. We shares our
resources, expertise and knowledge about brewing
industry and products, as well as provided firsthand
learning opportunities to the students. Recognizing
that these students are future leaders of the industry,
we opened our doors to them to learn about the beer
brewing process through brewery visits and how
to provide excellent customer service through six
star service training on excellent beer pouring and
serving.
66
COMMUNITY PARTNERSHIPS
In August 2015, Multi Bintang sponsored the bar
laboratory renovation for Sahid Tourism and
Hospitality Academy. The bar is occupied on daily basis
by lecturers and students of Food and Beverage classes
to do practical learning.
2015 Activities related to Multi Bintang’s University Partnership
8
2014
4 university partnerships
to
brewery
visits
7
brewery
visits
Tangerang Brewery
with a total of 385 visitors
2 tourism and hospitality academies,
6 engineering faculties
3 Guest lecture
sessions
at universities/academies
2015
67
Case Study 1: 100 Mak Nyus Bali by
Bondan Winarno
As Indonesia’s main tourist destination, Bali
is crowded with international chains and a
buffet of world cuisines. However, traditional
Balinese foods are still lagging behind. With a
mission to preserve Indonesian local culinary
and strong presence of our Bintang brand in
the island of Gods, Bali, Multi Bintang agreed
to become the sole research sponsor of “100
Best Food Bali” Book by Bondan Winarno, the
Indonesian renowned culinary expert. After
one month research in Bali, on October 2015 the
book was published in both Bahasa and English
and becomes one of the book was exhibited in
Frankfurt Book Fair 2014. The book is all about
50 Best Balinese Traditional Cuisines and 50 Best
Restaurants in Bali, a book to discover Balinese
Culinary. The book is believed to be the most
sought after culinary book written by Bondan
Winarno and his co-writers from Jalansutra
community, Harry Nazarudin and Lydia Tanod.
View the video of the official book launch event
and the authors’ foreword about the book in
Denpasar Bali last January 2016 in Multi Bintang
youtube channel.
6 university partnerships
2 new MOus
to
with a total of 340 visitors
(all non-hospitality academies)
with Tourism and Hospitality
Academies and 1 renewal
STP Bali & STP Sahid (new)
and STP Bandung (renewal).
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Our Focus Areas
Values & Behaviors
68
69
Case Study 3: Community Philanthropy
Case Study 2: Our Research
Contribution on Christian University
Duta Wacana
Multi Bintang participated as one of the speakers
in a Workshop and National Conference held
by students majoring Biotechnology Christian
University Duta Wacana Yogyakarta with theme
“Research Contribution on Industry” on 18-19
September 2015. Through this event, we had
the opportunity to share and introduce Multi
Bintang as a fermentation based industry.
66
In addition, we also shared about our state
of the art technology and our industrial best
practices such as Total Productive Management
(TPM), 5S66 and standardisation system as well
as our sustainability initiatives in our business
operation. Around 350 people participated in the
conference.
In 2015, both Tangerang and Sampang Agung
Brewery participated in the celebration of Eid
Fitri and Eid Adha by distributing qurban meat
from 59 goats and made financial donation
to approximately 2000 families, orphans and
elderly people in need in the surrounding areas,
sub-district of Poris Gaga in Batuceper District
near Tangerang, and 7 villages in the vicinity
of Sampang Agung Brewery. The program was
facilitated by Multi Bintang Labor Union, local
government and military. We also continued to
provide supports to activities of local communities
surrounding the breweries, during national
events such as Indonesia’s Independence Day,
local youth gathering, religious festive, Ruwat
Desa and so on. In addition, we also supported
the construction and renovation of a number of
public facilities, such as schools and mushollas.
The breweries also provided milk and nutrition
supplements for children through local posyandu,
the village health clinic in Batu Ceper. To support
employees’ health and wellness, the company
organised yoga and futsal games.
Sort, Set in Order, Shine, Standardize, Sustain (Kaizen)
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Values & Behavior
Our Focus Areas
Internally since 2014, we have launched the Speak up Policy, HeiRules and Code of Business
Conduct and communicated it throughout the organisation, to ensure our people all over the world
understand what is expected of them when acting on behalf of the Company.
We value a passion for quality, brands that people
love, enjoyment of life, respect for people and for
our planet. Our values represent what we stand for
as a corporate citizen, a business partner and an
employer. They inspire us and are embodied by our
employees at every level, function and geography of
our business.
Behaviour & Culture67
A set of behaviours is introduced to support
companies in achieving its business target or goals
while at the same time helping to strengthen its
corporate culture. Through exercise such as climate
survey, Multi Bintang can directly capture and
measure the perception of employees in totality.
70
A series of workshops were carried out throughout
2015 in across all divisions to learn what employees
understand about our culture. The insights gathered
during these workshops were then formulated
into the following three key behaviours68 that we
believe relevant to our business and fit for our daily
operations:
A
Passion for quality
Brands that people love
Values & Behaviors
Enjoyment of life
Respect for people and
for our planet
These behaviours are expected to instill a culture
that Multi Bintang wants to nurture to sustain its
business operations and existence in the country in
many years to come.
Internally since 2014, we have launched the Speak
up Policy, HeiRules and Code of Business Conduct
and communicated it throughout the organisation,
to ensure our people all over the world understand
what is expected of them when acting on behalf
of the Company. It helps achieving our business
objectives, but also minimises financial risk such as
corruptions, fraud and bribery and damage to our
reputation69. The Code is supported by a variety
of communication and training materials. To learn
more about this, read our 2014 Sustainability Report
page 94 from our website.
68
71
Previously in 2014, Multi Bintang introduced 6 behaviours which include 1).
Put Safety First, 2). Drive to Win, 3). Take Initiatives, 4). Be Accountable, 5). Foster
Collaboration and 6). Engage and Inspire Other.
Communicate
Openly
C
Collaborate
in Trust
T
Be
Accountable
A
C
T
For more information on our sustainability
report, visit our website.
The Big Picture
Our Focus Areas
Values & Behaviors
8 Multibintang employees were assigned
for International assignment in three
different countries within HEINEKEN
network.
The Big Picture
Each employee has a personalized set
of Key Performance Indication to make
sure of high perfomance
Our Focus Areas
Values & Behaviors
English language training and yoga classes are among the activities on offer, and throughout the
year we organise themed outings, team building activities and family days to help employees stay
motivated and inspired to perform at their best.
Our workforce
Multi Bintang’s people are our most valuable asset.
Particularly during this challenging year, their
talent, commitment and creativity have helped
sustain the business and drive it forward. As an
open, forward-looking company, we are committed
to providing our people with opportunities to
develop their talents and broaden their experiences
in a variety of settings. At the same time, as a
member of HEINEKEN Company’s global network,
we benefit from being able to tap into insights from
around the world by creating a multinational team
at the operational level as well as the director level.
72
As of 31 December 2015, Multi Bintang employed
475 people, compared to 494 people in 2014. The
proportion of permanent employees has increased:
in 2015 there were 447 permanent employees and
28 contract employees, whereas in 2014 the figures
were 448 and 45, respectively. More than 75% of
employees have a Diploma, Bachelor’s or Master’s
degree. Around 17% of employees are female.
There are 208 number (43.79%) of employees
covered under Collective Labor Agreement Health
and Safety, compared to last year 21071 72 73.
Multi Bintang currently has four international
staff, from Uzbekistan, France and the UK, in nonmanagerial positions. The diversity of experience,
approach and thinking that these expat staff bring
enriches our team and pushes them to approach
challenges with a fresh perspective74.
At the same time, eight Multi Bintang employees
are applying their own insights and sharpening their
skills in HEINEKEN operating companies in three
different countries. This is a motivating factor for
local staff, as it proves that our people are able to
compete at the global level. Moreover, the Company
will benefit from the international experience
gained by our expat employees when they rejoin the
team in Indonesia.
We have a standard framework for performance
management which was put in place in across
the organisation in 2010. Each employee has a
personalised set of Key Performance Indicator that
relate to both individual performance and company
performance in general.
We seek to provide be a competitive employer
by providing rewarding career opportunities as
well as competitive remuneration. Our pay policy
and practices are benchmarked annually against
the market, especially similar companies in the
FMCG industry, and we offer a comprehensive
benefit package that includes health insurance, life
insurance, disability coverage, maternity benefits
and a pension75. Medical benefits are also extended
to part-time employees.
Total employees 2013 - 2015
73
Voluntary Turnover rate vs. other industry
2012
Total
Man
Multi Bintang seeks to create a balanced worklife environment by providing opportunities
for employees to develop personally as well as
professionally. English language training and
yoga classes are among the activities on offer, and
throughout the year we organise themed outings,
team building activities and family days to help
employees stay motivated and inspired to perform
at their best.
2013
2015 1st half
2014
493
470
474
Mining
Mining Services
Woman
406
392
388
5.5%
Chemical
6.6%
Life Science
86
87
high Tech
All industries
2013
2014
3.3%
8.2%
Automotive
Consumer goods
78
5.2%
3.6%
6.3%
5.4%
9.4%
8.8%
2.4%
6.0%
9.1%
12.4%
1.5%
5.6%
6.2%
9.5%
1.6%
4.7%
11.7%
10.1%
9.1%
2.1%
9.6%
10.5%
3.9%
4.9%
11.3%
8.8%
3.6%
2015
Total Employee per Dec 2015
Turnover rate76
Type
475
employees
70
447
female
Male
81
366
permanent
employees
permanent
employees
28
5
permanent
employees
23
contract
employees
contract
employees
contract
employees
TOTaL
86
389
2014
2015
47
10
57 employees
resign
(12.03% from 474 total employees)
48
5
53 employees
resign
(10.75% from 493 total employees)
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
261
Employees numbers per division
Our Focus Areas
TRAINING SESSIONS
were done in the year 2014
Values & Behaviors
We have international staff members from
around the world including Netherlands, UK,
France, Uzbekistan, Singapore and Malaysia
Sales
3%
Tangerang Brewery
15%
30%
1%
Corporate Affairs
9%
Finance
President Director Office
1%
3%
Supply Chain
18%
20%
Marketing
Employee Benefit
74
We offer a suite of benefits including disability
coverage, health care, life insurance, maternity and
retirement provision for full time employee77. And
for our part time employees also receive medical
benefits. Through our internal communication
and also union labor, we always inform updated
employee benefits to all employee.
2015 was an important year for industrial relations
in Multi Bintang. We renewed our Partnership
Agreement between Multi Bintang and Employee
for period 2015-201778. This 15th agreement is a
strategic component for our employment practices,
which set requirement and fundamental work
under negotiation and mutually agreed by union
and management.
Due to the new agreement, several articles about
benefit were changes. There are also some changes
for employee benefit, such as transport allowance
regarding to increasing public transportation rate.
Employee can freely join union labor that affiliated
to PUK SP RTMM FSPSI both in Tangerang and
Sampang Agung. Our regulation for employee based
Employee DEVELOPMENT
HR
on Business Code of Conduct, UU Ketenagakerjaan
(Employment Law No. 13 Year 2003), Agreement
Partnership 2015-2017 and others law approved by
the Multi Bintang Management as well HEINEKEN
Company79.
Employee Training & Education
We are committed to giving our people the
opportunity to maximise their potential through a
diverse range of education, training and personal
development options. At the same time we are
constantly reassessing the skills and capabilities,
needed to support Multi Bintang’s medium and
long-term growth plans.
Development programs are delivered through a
mix of formal classroom-based learning, on thejob training, e-learning and information sharing
sessions, covering a range of functional and
technical competencies as well as soft skills and
leadership skills. All employees draw up a Personal
Development Plan with their line manager,
which helps to ensure that both the employee’s
personal and career aspirations as well as the
Company’s current and future business needs are
accommodated.
Due to the impact of the Minister of Trade’s
Regulation No. 6/2015 on the business, the annual
training program was significantly curtailed, as
activities were deferred in line with the Company’s
cost management initiatives. Average training
hours per person therefore dropped from 8.78 hours
in 2014 to 3.13 hours in 201580.
Several training programs did go ahead, including
the First Line Manager Development Program
(FLM-DP) in mid-2015. This activity, which is
part of the HEINEKEN Company’s leadership
curriculum, aims to equip Multi Bintang’s First Line
Managers (FLM) with globally applied leadership
methodologies and tools. As well as ensuring that
HEINEKEN’s international standards are upheld in
Indonesia, it also helps to improve the transferability
of Multi Bintang’s FLM should opportunities
arise elsewhere in HEINEKEN Company’s global
network.
In 2015, there were increasing number training
sessions from 216 in 2014 to 261 sessions. This
increase was partly due to:
1.
Compulsory Training for all employees, such as
e-learning modules Safety, e-learning module
IT security, e-learning module Business
Conduct guide from HEINEKEN Company.
2. Training of introduction for production of
functional competence.
3. Leadership training.
We are proud to report that Multi Bintang’s own
people are now wowing the world. Providing
opportunity for career movement may be limited
in a small organisation. However, being Part of
the HEINEKEN Company, we have been able to
collaborate with other Operating Companies within
the Asia Pacific Region to create the nurturing
ground for our Talents. Since 2012, there is an
increasing number of employees being assigned
overseas. In year 2015 alone, there are 7 employees
assigned to 4 different countries in various
functions, and there are more to come.
This benefits the Company in two ways: it
demonstrates to our people that they match up to
global standards; and the experience of diverse
approaches and new ways of thinking will enrich
our operations when our ‘expats’ eventually rejoin
our team in Indonesia. We are also currently gaining
from this diversity by having several international
members on our team, including staff from the
Netherlands, the UK, France, Uzbekistan, Singapore
and Malaysia.
Employee ENGAGEMENT
Encouraging people to enjoy beer responsibly and in
moderation is at the core of our social mission. To be
able to communicate this successfully to the public
and create a more positive perception of beer, we
have started with our own employees by spreading
the message that drinking in moderation is cool,
through annual events such as ‘Enjoy Responsibly
Day’. Through this event, we are able to engage
employees and have a dialogue through where
company can engage, quizzes and discussions.
75
The Big Picture
Our Focus Areas
Men
This decrease occurred because the e-learning module only
requires an average of 30-45 minutes of employee time. In
addition, the classroom training format is not a lot to do because
most of the material must be available in e-learning.
average hours
2014
division
average hours
2015
Corporate Affairs
13.83
4.69
Finance
4.79
8.11
10.36
3.47
4.84
3.16
9.39
0.50
7.48
7.49
1.83
3.41
8.78
3.13
Human resources
Marketing
President Director
Office
Sales
Supply Chain
2015
Organization
Group Name
Female
Male
Grand
Total
Female
Male
Corporate Affairs
10
2
12
14
7
21
Finance
66
29
95
70
61
131
Human Resources
23
33
56
21
19
40
Marketing
13
45
58
34
11
45
4
14
18
2
2
4
25
194
219
53
696
749
Supply Chain
344
4963
5307
14597
7302
7899
Grand Total
485
5280
5765
791
8098
8889
Grand
Total
*Total number employee training is the number of employee trained during a year, means that 1 employee may join more than 1 training session
Every Multi Bintang employee is across all level are subject to at least two sessions of performance review in the
beginning of the year to set Performance targets and review of last year performance and mid-year review to assess
the progress81.
women
2014
Values & Behaviors
7.30 3.23
Average in Total
Sales
Our Focus Areas
9.74 2.62
Good communication is a prerequisite for
a productive, safe and creative workplace.
We consistently encourage opportunities for
meaningful two-way dialog between management
and staff, and in 2015 we launched TuesdayAMA,
an innovative internal communication platform,
powered by WhatsApp, for employees to ask
management about anything related to the
company. It is also an effective forum for
employees to share creative and practical ideas
with management. This initiative has strengthened
employee engagement, made them feel valued and
enabled emerging issues to be dealt with quickly.
President Director Office
The Big Picture
Average training hours
2015
2014
In addition, everyone in the organisation is required
to internalise the ‘Responsible Commercial Code’,
HEINEKEN Company’s global guideline, through
e-learning. In this way we ensure that employees
are able to deliver accurate information about
drinking beer and are empowered to become
ambassadors for responsible consumption.
76
Values & Behaviors
Case Study 1:
Corporate Identity
Launching
New
More than 80 years Multi Bintang has been serving
customers with the enjoyment of quality beverages
and establishing Bintang as an Indonesia’s iconic
and loved beer brand. However, we have expanding
our brand portfolio to delighting consumer with new
experience. Behind this brands, none of this positive
growth will be possible without driven and inspired
people. And with the continual transformation or
our most valuable asset, our people, we know we can
go from strength to strength and deliver sustainable
star performance. This time for Multi Bintang
known for our champion brands, our people and
performance so we can WOW Indonesia.
The development of Multi Bintang’s new
corporate identity was started in the Q4 2013 in
which the process involved a series of in depth
interviews to gather some insights with selected
number of employees. The interview and insights
gathering were carried out by a brand consultancy
which later helped the Corporate Identity team
to craft a solid brief for the design agency to work
on the logo identity and its narrative. The identity
was then officially launch on 2nd February 2015 in
two business locations, Tangerang and Sampang
Agung, and relayed live to 14 sales offices across
Indonesia via closed YouTube channel, allowing
all employees to be a part of this exciting new
step in Multi Bintang’s journey.
Case Study 2: Work and Life Balance for
Employee
Multi Bintang seeks to create a balanced worklife environment by providing opportunities
for employees to develop personally as well as
professionally. English language training and health
and wellness program such as yoga classes and futsal
are among the activities on offer, and throughout
the year we organise themed outings, team building
activities and family days to help employees stay
motivated and inspired to perform at their best.
77
The Big Picture
Our Focus Areas
Values & Behaviors
The Big Picture
Values & Behaviors
Our Focus Areas
Appendix 1: Deloitte Assurance Report for
HEINEKEN Global Sustainability Report 2015
To the stakeholders of Heineken N.V.
The Executive Board of Heineken N.V. (‘the
Company’) engaged us to provide limited assurance
on the Sustainability Report 2015 (leading to a
‘conclusion’). This report comprises a description of
the policy, the activities, events and performance of
Heineken N.V. relating to sustainable development
during the reporting year 2015.
Limitations in our scope
78
The report contains prospective information,
such as ambitions, strategy, targets, expectations
and projections. Inherent to this information is
that actual future results may be dierent from the
prospective information and therefore may be
uncertain.
We
do not provide any assurance on the
assumptions and feasibility of this prospective
information.
References in the report to the sustainability
section of the Company’s website and to other
documents are outside the scope of our assurance
engagement. We did not perform any assurance
procedures on information other than for the year
2015.
Management’s responsibility
Management of the Company is responsible for
the preparation of the report in accordance with
the Sustainability Reporting Guidelines GRI G4
Core option, including the identification of the
stakeholders and the determination of material
subjects. The disclosures made by management
with respect to the scope of the report are included
in Appendix A ‘Reporting basis’.
Furthermore, management is responsible for such
internal control as it determines is necessary to
enable the preparation of the report that is free
from material misstatement, whether due to fraud
or error.
Procedures performed
Our main procedures included the following:
•
Auditor’s responsibility
Our responsibility is to express a conclusion on
the report based on our review. We conducted
our review in accordance with Standard 3810N
“Assurance engagements relating to sustainability
reports”. This requires that we comply with ethical
requirements and that we plan and perform our
work to obtain limited assurance about whether the
report is free from material misstatement.
A review is focused on obtaining limited assurance.
The procedures performed in obtaining limited
assurance are aimed at the plausibility of
information, which does not require the same
exhaustive gathering of evidence as in engagements
focused on reasonable assurance. The procedures
performed consisted primarily of making inquiries
of management and others within the Company,
as appropriate, applying analytical procedures and
evaluating the evidence obtained. Consequently, a
review engagement provides less assurance than
an audit.
Performing an external environment analysis
and obtaining an understanding of the sector,
relevant sustainability issues, relevant laws
and regulations and the characteristics of the
organisation.
•
Evaluating the acceptability of the reporting
policies and their consistent application, such
as the assessment of the outcomes of the
stakeholder dialogue and the reasonableness
of estimates made by management.
•
Assessing
whether
the
sustainability
information has been prepared ‘in accordance’
with the Sustainability Reporting Guidelines
GRI G4 Core option.
•
Evaluating the design and implementation of
the systems and processes for data gathering
and processing of information as presented in
the report.
•
Interviewing management or relevant staff
responsible for the sustainability strategy and
policies at corporate level.
•
Interviews with relevant staff responsible for
providing the information in the report, and
responsible for carrying out internal control
procedures on the data and the consolidation
of the data in the report.
•
Reviewing
internal
and
external
documentation to determine whether the
sustainability information, including the
disclosure, presentation and assertions made
in the report, is substantiated adequately.
We believe that the evidence we have obtained is
sucient and appropriate to provide a basis for our
conclusion.
•
Analytical review of the data and trend
explanations submitted for consolidation at
Group level.
Conclusion
Based on our procedures performed, nothing has
come to our attention that causes us to conclude
that the report, in all material respects, does not
provide a reliable and appropriate presentation of
the Company’s policy for sustainable development,
or its activities, events and performance relating to
sustainable development during 2015, in accordance
with the Sustainability Reporting Guidelines GRI
G4 Core option.
79
Rotterdam, 6 April 2016
Deloitte Accountants B.V. P.W. Seinstra
The Big Picture
Our Focus Areas
Values & Behaviors
Appendix 2: REPORTING BASIS
The Big Picture
Our Focus Areas
Corporate Affairs Division
This report covers the performance of two of our
breweries at Tangerang and Sampang Agung,
Non-Alcoholic Beverage (NAB) Plant as well as its
subsidiary, PT Multi Bintang Indonesia Niaga from
1 January 2015 up to and including 31 December
201582.
levels to validate and challenge the data and
process. Our KPIs progress, reporting processes
and data validation is monitored by HEINEKEN
Sustainable Development Team, on a continuous
basis, through an integrated reporting system
where representatives of the Process and Control
Improvement function working together (BCS
governance and global Health and Safety).
Reporting Systems83
•
•
80
•
•
Safety data is reported quarterly via a
HEINEKEN global system named Accident
Reporting and Investigation Software (ARISO)
system.
Our breweries and the NAB Plant submit
environmental data on a monthly basis in the
Business Comparison System (BCS) managed
and validated by HEINEKEN Global.
The HEINEKEN’s Green Gauge internal
reporting system allows us to monitor and
report quarterly progress against 11 key areas,
related to our commitments/global targets.
Other HEINEKEN global reporting systems
include the Contract Lifecycle System (CLM)
and the EcoVadis Platform for Supplier Code
and performance information, and Ethics
Point for ‘Speak Up’ data.
Reliability and Accuracy of data
Various data points are confirmed internally
through staff and systems that have been
established to collect and review that data.
Subject matter experts are involved at various
REFERENCE INFORMATION
A Multi Bintang Publication
Scope
Values & Behaviors
The accuracy of the supplied safety data is checked.
The safety reporting parameters should meet set
parameter requirements. If parameters do not
meet these requirements, the Safety and Health
Manager will be requested to correct data and the
Human Resources Director to validate it within
the ARISO reporting guidelines. The accuracy
of environmental data depends on the method
of measurement, the calculation procedure and
whether estimates have been used.
Head Office
Talavera Office Park 20th Floor
Jakarta 10032
T. 021-7592 4611
F. 021-7592 4617
W. www.multibintang.co.id
Let us know your thoughts
Which aspects of Brewing a Better World
are working well? Where do you think
we could do better? We look forward
to hearing your views and suggestions.
[email protected]
Bambang Britono
Corporate Affairs Director
Ika Noviera
Corporate Communications and Sustainability
Manager
Oesha Thakoerdin
Editor
Creative Faith
Graphic designer
Photography
Collections of Multi Bintang
We would like to thank the wider Multi Bintang
community and friends for providing support,
information and energy for this 2015 Sustainability
Report.
SPECIAL THANKS TO
Nasthasya Prima
Beatrice Susanto
Didik Suharsono
Herwanda Karli
Chew Boon He
Ferry Sitepu
Silvanus Fando
Kosmas Purnama
Luhut Pakpahan
Handi Tendi
Marcius Sinaga
Karissa Liugan
Fahmi Gading
Purbo Wicaksono
Andijaya Chandra
Wisnu Wibowo
Ronald Ranti
Hning Wicaksono
Santoso Sulastopo
Wahyu Wijayanto
Ronald Tanesia
Desy Utami
Erwien Rahadiyanto
Rudy Hidayat
Jenny Tumewu
Nathalia Nugrahani
Fahmi Rajendra
Retno Budisusanti
Baroto
Muhammad Anas
Arifin
81
APPENDIX: ABBREVIATION
WSVA
Water Source Vulnerability Assessment
PDAM
Perusahaan Daerah Air Minum / Local Water
Company
AK3
Ahli Keselamatan dan Kesehatan Kerja /
Work Safety and Health Expert
ARISO
HEINEKEN global system named Accident
Reporting and Investigation Software system
The Big Picture
Our Focus Areas
Values & Behaviors
GRI G4 general standard disclosures
The Big Picture
8, 10, 14
Our Focus Areas
G4-9
Values & Behaviors
Report scale of the reporting organization.
Fully Applied
8, 9
Fully Applied
72
Multi Bintang Indonesia Sustainability Reporting 2015
a. Report the total number of employees by employment contract and gender.
b. Report the total number of permanent employees by employment type and
gender.
c. Report the total workforce by employees and supervised workers and by gender.
Multi Bintang Sustainability Reporting 2015 in accordance to the option “Core”:
d. Report the total workforce by region and gender.
70
•
General Standard Disclosures: G4-1, G4-3 up to G4-34, G4-56.
•
Specific Standard Disclosures (DMA and Indicators) focus only on Material Aspects. For each identified Material Aspect,
MBI discloses the Generic DMA and at least one Indicator.
•
G4-10
workers who are legally recognized as self-employed, or by individuals other than
MBI’s 15 Material Aspects: (1) Governance and Business Conduct, (2) Sourcing Sustainably, (3) Water Management, (4)
Energy and Carbon Footprint, (5) Waste Management, (6) Occupational Health and Safety, (7) Employment Practices
(including training and development and employee engagement), (8) Responsible Consumption (including staff alcohol
responsibility and responsible marketing), (9) Economic impact, (10) Regulatory compliance and excise, (11) Product
safety, quality and hygiene (including transparent ingredient information), (12) Product innovation, (13) Community
development and investment, (14) Stakeholder communications, (15) Public policy advocacy
employees or supervised workers, including employees and supervised employees
of contractors.
f. Report any significant variations in employment numbers (such as seasonal
variations in employment in the tourism or agricultural industries).
71
G4-11
Report percentage of total employees covered by collective bargaining agreement.
Fully Applied
72
23
G4-12
Describe the organization´s supply chain.
Fully Applied
18, 19
Fully Applied
5, 6
Fully Applied
14
G4-13
82
17
General Standard Disclosure
G4-14
No. Index
Description of the Disclosure
GRI G4 Indicator
Applicability indicated
by MBI
Location of the
Disclosure
(#page and
/or #web link)
32, 33
Statement from the most senior decision-maker of the organization (such as CEO,
chair, or equivalent senior position) about the relevance of sustainability to the
chain.
Explanation whether and how the precautionary approach or principle is addressed by
the organization.
Fully Applied
6, 7
List externally developed economic, environmental, and social charters, principles, or
Fully Applied
29
Report Memberships.
Fully Applied
29
other initiatives to which the organization subscribes or endorses.
G4-16
Identified Material Aspects and Boundaries
82
G4-17
List all entities / Report whether any entity is not covered in the report.
Fully Applied
80
83
G4-18
Report process for defining report content and aspect boundaries.
Fully Applied
80
20
G4-19
List all the material Aspects identified in the process for defining report content.
Fully Applied
17
18
G4-20
Report for each material Aspect, report the Aspect Boundary within the organization.
Fully Applied
16
19
G4-21
Report for each material Aspect, report the Aspect Boundary outside the organization.
Fully Applied
16
21
G4-22
Fully Applied
17
22
G4-23
Fully Applied
17
Strategy and Analysis
G4-1
Report changes regarding the organization’s size, structure, ownership, or its supply
83
G4-15
GRI G4
Index
e. Report whether a substantial portion of the organization’s work is performed by
organization and the organization’s strategy for addressing sustainability.
Organizational Profile
7
G4-3
Report the name of the organization.
Fully Applied
5
G4-4
Report the primary brands, products, and services.
Fully Applied
8
G4-5
Report the location of the organization’s headquarters.
Fully Applied
5
Report the effect of any restatements of information provided in previous reports, and
the reasons for such restatements.
Report significant changes from previous reporting periods in the Scope and Aspect
Boundaries.
Report number of countries where the organization operates, and names of countries
G4-6
where either the organization has significant operations or that are specifically
Fully Applied
5
Fully Applied
9
Fully Applied
8
relevant to the sustainability topics covered in the report.
11, 13
G4-7
9
G4-8
Report nature of ownership and legal form.
Report markets served (including geographic breakdown, sectors served, and types of
customers and beneficiaries).
Stakeholder Engagement
28
G4-24
Provide a list of stakeholder groups engaged by the organization.
Fully Applied
24
27
G4-25
Report the basis for identification and selection of stakeholders with whom to engage.
Fully Applied
23
The Big Picture
Values & Behaviors
Our Focus Areas
40
Report the organization’s approach to stakeholder engagement, including frequency
G4-26
30
of engagement by type and by stakeholder group, and an indication of whether any of
The Big Picture
Fully Applied
24
the engagement was undertaken specifically as part of the report preparation process.
Our Focus Areas
G4-EN23
Values & Behaviors
Total weight of waste by type and disposal method
Fully Applied
36
Fully Applied
38
ENVIRONMENTAL: Energy
Provides narrative information on how an organization identifies, analyzes, and
G4-DMA b.
Report key topics and concerns that have been raised through stakeholder
engagement, and how the organization has responded to those key topics and
G4-27
29
concerns, including through its reporting. Report the stakeholder groups that raised
Fully Applied
24
each of the key topics and concerns.
Report Profile
responds to its actual and potential material economic, environmental and social
impacts
43
G4-EN3
Energy consumption within the organization
Fully Applied
40
44
G4-EN6
Reduction of energy consumption
Fully Applied
40
Fully Applied
39
ENVIRONMENTAL: Emission
2
G4-28
Reporting period (such as fiscal or calendar year) for information provided.
Fully Applied
5
3
G4-29
Date of most recent previous report (if any).
Fully Applied
5
G4-30
Reporting cycle (such as annual, biennial).
Fully Applied
5, 6
G4-31
Provide the contact point for questions regarding the report or its contents.
Fully Applied
5
G4-32
Report the "in accordance" option and GRI content index for chosen option.
Fully Applied
5
G4-DMA b.
impacts
41
G4-EN15
Direct greenhouse gas (GHG) emissions (Scope 1)
Fully Applied
39
42
G4-EN16
Energy indirect greenhouse gas (GHG) emissions (Scope 2)
Fully Applied
39
Fully Applied
42
Fully Applied
42, 43
ENVIRONMENTAL: Material
4, 6
Report policy and current practice with regard to seeking external assurance for the
G4-33
report.
Fully Applied
5
45
impacts
46, 47
Governance
G4-DMA b.
G4-EN2
Percentage of materials used that are recycled input materials
SOCIAL: Labor Practices and Decent Work
84
85
Report the governance structure of the organization, including committees of the
16
G4-34
highest governance body. Identify any committees responsible for decision-making
Fully Applied
13
on economic, environmental and social impacts
61
G4-DMA b.
Fully Applied
59, 72
Fully Applied
72, 73
Fully Applied
73, 74
Fully Applied
74
Fully Applied
59, 72
Fully Applied
59
Fully Applied
72
impacts
Employment
Ethics and Integrity
67
76
Describe the organization’s values, principles, standards and norms of behavior such
G4-56
as codes of conduct and codes of ethics.
Fully Applied
G4-LA1
Total number and rates of new employee hires and employee turnover by age group,
gender, and region.
71
Employment
75, 77
Specific Standard Disclosures
No.
Index
GRI G4
Index
G4-LA2
Benefits provided to full-time employees that are not provided to temporary or parttime employees, by significant locations of operation
Location of the Disclosure (#page and /or web link)
GRI G4 Indicator
Applicability indicated
by MBI
External
Assurance
Labor/Management Relations
78
GA-LA4
minimum notice periods regarding operational changes, including whether these are
specified in collective agreements
ENVIRONMENTAL: Protecting Water Resources
Occupational Health and Safety
G4-DMA b.
Fully Applied
30
62, 72
G4-LA5
impacts
34
35
G4-EN8
Total water withdrawal by source
Fully Applied
31
G4-EN9
Water sources significantly affected by withdrawal of water
Fully Applied
31, 32, 33, 34
G4-EN10
Percentage and total volume of water recycled and reused
Fully Applied
31
63
G4-LA6
Fully Applied
35, 36
Fully Applied
35
Type of injury and rates of injury, occupational diseases, lost days, and absenteeism,
and total number of work-related fatalities, by region and by gender.
73
G4-DMA b.
and safety committees that help monitor and advice on OCCUPATIONAL health and
safety programs.
ENVIRONMENTAL: Effluents and Waste
36, 39
Percentage of total workforce represented in formal joint-management-worker health
G4-LA8
Health and safety topics covered in formal agreements with trade unions.
impacts
37
G4-EN22
Total water discharge by quality and destination.
The Big Picture
Values & Behaviors
Our Focus Areas
The Big Picture
Our Focus Areas
Training and Education
80
G4-LA9
Average hours of training per year per employee by gender, and by employment
81
G4- LA11
reviews, by gender and by employee category
74, 75
TYPE OF PRODUCT AND SERVICE INFORMATION REQUIRED BY THE
ORGANIZATION’S PROCEDURES FOR PRODUCT AND SERVICE INFORMATION
Fully Applied
76
52
Diversity and Equal Opportunity
74
G4-LA12
Composition of governance bodies and breakdown of employees per employee
category according to gender, age group, minority group membership, and other
Fully Applied
G4 – PR3
AND LABELING, AND PERCENTAGE OF SIGNIFICANT PRODUCT AND SERVICE
CATEGORIES SUBJECT TO SUCH INFORMATION REQUIREMENTS
b. Report the percentage of significant product or service categories covered by and
assessed for compliance with such procedures.
Marketing Communications
SALE OF BANNED OR DISPUTED PRODUCTS
Fully Applied
46
31, 56, 58
G4 – PR6
association and collective bargaining may be violated or at significant risk, and
Fully Applied
74
G4-HR10
Supplier Human Rights Assessment
Percentage of new suppliers that were screened using human rights criteria
55
G4 – PR9
COMPLIANCE WITH LAWS AND REGULATIONS CONCERNING THE
Fully Applied
45
46
Proportion of spending on local suppliers at significant locations of operation. - Report
G4-DMA b.
Fully Applied
44, 65
G4-SO1
Percentage of operations with implemented local community engagement, impact
50
G4-EC9
Anti-corruption
ommunication and training on anti-corruption policies and procedures
Fully Applied
Monetary Value of Significant fines for non-compliance with laws and regulations
Fully Applied
46
Fully Applied
11
Fully Applied
11
Fully Applied
22
Fully Applied
22
Report the definition used for ‘significant locations of operation’.
65
ECONOMIC: Economic Performance
Fully Applied
71
15
Compliance
G4-PR9
spent on suppliers local to that operation (such as percentage of products and services
purchased locally); b. Report the organization’s geographical definition of ‘local’; c.
assessments, and development programs.
G4-SO4
87
the percentage of the procurement budget used for significant locations of operation
Local Communities
55
Fully Applied
impacts
impacts
69
11
G4-DMA b. responds to its actual and potential material economic, environmental and social
64
Fully Applied
ECONOMIC: Procurement Practice
SOCIAL: Society
65
26, 53, 54
PROVISION AND USE OF PRODUCTS AND SERVICES
51
86
Fully Applied
Compliance: MONETARY VALUE OF SIGNIFICANT FINES FOR NON-
measures taken to support these rights
48
The subject of stakeholder questions or public debate
products.
Freedom of Association and Collective Bargaining
Operations and suppliers identified in which the right to exercise freedom of
a. Report whether the organization sells products that are: Banned in certain markets;
b. Report how the organization has responded to questions or concerns regarding these
impacts
G4-HR4
49
organization’s procedures for product and service information and labeling:
72
SOCIAL: Human Rights
79
Fully Applied
a. Report whether the following product and service information is required by the
indicators of diversity
G4-DMA b.
Product and Service Labeling
Fully Applied
category.
Percentage of employees receiving regular performance and career development
Values & Behaviors
Fully Applied
G4-DMA b.
G4-EC1
11
Describe why the Aspect is material. As a minimum, this includes information on the
organization’s impacts, whether positive or negative, related to that Aspect.
Direct economic value generated and distributed.
concerning the provision and use of products and services
ECONOMIC: Indirect Economic Impacts
Supplier Assessment for Impacts on Society
G4-DMA b.
Fully Applied
Describe work undertaken to understand indirect economic impacts at national,
44
regional, or local level.
G4-DMA-a. Explain the significance of the indirect economic impacts in the context of external
impacts
benchmarks and stakeholder priorities, such as national and international standards,
49
G4-SO9
Supplier Assessment for Impacts on Society
Percentage of new suppliers that were screened using criteria for impacts on society
Fully Applied
protocols, and policy agendas.
45
26
G4-EC8
Significant indirect economic impacts, including the extent of impacts
SOCIAL: Product Responsibility
53, 54
G4-DMA b. responds to its actual and potential material economic, environmental and social
Fully Applied
49, 50
impacts
P T M ulti B intang I ndonesia T bk
Head Office
Talavera Office Park 20 th Floor
PO BOX 3264 JKT, Jakarta 10032
T 021-7592 4611
F 021-7592 4617
Breweries
Jl. Daan Mogot Km 19,
Tangerang 15122, Indonesia
T 021-619 0108, 545 0750
F 021-619 0190
Jl. Raya Mojosari-Pacet Km. 50,
Sampang Agung, Kec. Kutorejo,
T 0321- 592 505
F 0321- 592 508
NON-ALCOHOLIC BEVERAGES PLANT
Jl. Raya Mojosari-Pacet Km 50,
Sampang Agung, Kec. Kutorejo,
T 0321- 592 505
F 0321- 592 508
www.multibintang.co.id

Transformation for Sustainable Growth

Transcription

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