Single Number Reach service

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Single Number Reach service
Business Solutions
1
Single
Number
Reach
Single Number Reach service
PACKAGE C
USER GUIDE
1
Single
Number
Reach
USER GUIDE
Table of Contents
Initializing Your Account
5
To initialize your Single Number Reach service
5
To initialize your Single Number Reach service on the Web
To enable caller language selection
5
5
Accessing Your Account
To access your account using the telephone
To access your account using the Web
To access your account using a wireless device
Using Voice and Touch-Tone™ Modes
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6
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6
To access Voice Mode
To access Touch-Tone™ Mode
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7
Managing Your Greetings
8
Greetings
8
Recording your greetings using the telephone
Recording your greetings using the Web
8
8
Reviewing your greetings using the Web
8
Accepting Calls From Phone Numbers
9
Accepting Calls from Phone Numbers
Forwarding numbers to to your Single Number Reach
number
Directing Your Single Number Reach Number Calls
9
9
10
Establishing a Single Number Reach schedule
using the Web
10
Specify what your caller hears when Single Number Reach
call forwarding is active
10
There are a few things to keep in mind when turning on the
Four rings option
11
Fax Support
11
Choosing what greeting is played if the call is not answered or
Single Number Reach is not active
11
Answering a Single Number Reach call
12
Using a Voicemail password when forwarding my Single
Number Reach calls
12
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1
Single
Number
Reach
USER GUIDE
Table of Contents
Using the Privacy Code
When calling multiple forwarding destinations
13
13
Enabling and Disabling Single Number Reach to one number
using the Web
Administering Single Number Reach using the telephone
14
14
Receiving Single Number Reach Phone Calls
When you receive a call
Using the Do Not Disturb Feature
To create your privacy access code using the Web
To enable the Do Not Disturb feature using the Web
To enable the Do Not Disturb feature using the telephone
Using the Call Director Feature
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Setting up your Call Director feature using the Web
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17
Setting up the Zero to Attendant feature using the Web
Your Call Director greetings
Selecting your post greeting Default action using the Web
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18
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Scheduling Wakeup Calls
Scheduling Wakeup Calls using the Web
Receiving Wakeup Calls using the telephone
Checking Your Messages
To check your messages using the telephone
To check your messages using the Web
To check your messages using a wireless device
Handling deleted messages using the Web
Using Message Notification
Setting up message notification using the Web
Managing Messages
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To forward a fax using the Web
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To forward a fax using the telephone
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To have your faxes automatically forwarded to a fax
machine upon receipt
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Single
Number
Reach
USER GUIDE
Table of Contents
To send a copy of a voicemail using the Web
23
To send a copy of a voicemail using the telephone
To forward messages to an email address
To disable fax receipt
To block a number
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Using the Address Book
25
To access your Address Book using the web
25
To access your Address Book using the telephone
25
To add a contact
25
To delete a contact
To sync your Address Book with your handheld organizer
25
25
Making a Call
26
To make a call using a phone number
26
To create a Speed Dial list using the Web
26
To make a call using Speed Dial
To make a call using the Address Book
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26
Managing Distribution Lists
Managing distribution lists using the Web
Managing distribution lists using the telephone
Using 4-Way Conferencing
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To setup a 4-way conference call using the telephone
To remove a participant from a conference call
using the telephone
To end a conference call using the telephone
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28
Why would you want to put pauses before an extension
number?
29
Pager Connection
30
Using PC Screen
31
Call Manager
31
Message Waiting Indicator
Setting up PC Screen
31
31
How can I get help?
32
Search our online Help Center
32
Access Single Number Reach number Help
32
Call customer support
Access our FAQ
32
32
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1
Single
Number
Reach
USER GUIDE
Initializing Your Account
To initialize your Single Number Reach service
The first time you call your Single Number Reach number, you will be
prompted to enter your temporary password. Then, simply follow the
instructions to create a new password, record your name and record
your In-hours greeting. Once you complete these steps, your account is
ready to use.
Notes
A voice password can be 6-15 digits. For your security, we do not
allow you to create a password that begins with “0”, is a repeated
sequence “111111” or is sequential “123456”.
Your recorded name will be labeled the “system greeting”.
Your In-hours greeting will be played to callers when Single
Number Reach is enabled.
To initialize your Single Number Reach service on the Web
To begin using your Single Number Reach service you must initialize
your account using the Web. The first time you login to your Web
account using your Single Number Reach number and Web password,
the Change Web Password screen will be displayed. Once you initialize
your account, by changing your Web password and specifying a
security question and answer, the Single Number Reach homepage
will be displayed upon login.
Notes
A Web password can be 8-16 characters. Passwords are case
sensitive. Web passwords must contain at least 1 letter and at least
1 number. An acceptable password is trej8yqt.
To enable Caller Language Selection
Once your account is initialized, you can enable the language selection
feature. Enabling this feature provides your callers with the option to
listen to menu prompts in English or French.
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2.
3.
4.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Options.
To enable the Language feature, check the Enable box under the
feature titled Caller Language Selection.
5. To disable this feature, leave the box unchecked.
6. Click OK.
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Single
Number
Reach
USER GUIDE
Accessing Your Account
To access your account using the telephone
1.
2.
3.
4.
5.
Call your Single Number Reach number.
Press [#].
Enter your password (for phone login).
Press [#].
The Main Menu options will be played.
To access your account using the Web
1.
2.
3.
4.
Go to snr.bell.ca.
At the Sign In screen enter your Single Number Reach number.
Enter your Web password (for Web login).
The Single Number Reach homepage will be displayed.
To access your account using a wireless device
RIM Wireless Handheld Device (Blackberry)
1. Subscribe to the Go.Web service; download the browser and all
user documentation from the www.goamerica.net Web site.
2. Once you have Go.Web service, you can point the Go.Web
browser to snr.bell.ca, or set up MyGo.Web to include snr.bell.ca.
3. Login with your Single Number Reach number and
PIN (for phone login).
Note
Your voice password is used for WAP and phone login.
Your Web password is used for Web login.
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Single
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Reach
USER GUIDE
Using Voice and Touch-Tone™ Modes
To access Voice Mode
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2.
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5.
Call your Single Number Reach number.
Press [#].
Enter your password (for phone login).
Press [#].
Press [*V] to access Voice Mode so that you can navigate through
your account “hands free”.
As an example of working in Voice Mode, to check new
messages, you would
1. Speak “Check new messages”.
2. The system will now begin playing your new messages.*
3. Listen to assistant for further options.
*You must have new messages in your account to play new messages. If
you do not have new messages, you can speak “Listen to all messages”
and the system will play all saved messages from your Inbox.
To access Touch-Tone™ Mode
1.
2.
3.
4.
5.
Call your Single Number Reach number.
Press [#].
Enter your password (for phone login).
Press [#].
Speak “Touch-Tone™” to navigate through your account using your
telephone keypad.
Note: Examples of when Touch-Tone™ Mode may be helpful
• When you would like privacy such as when you are dialing a phone
number.
• When you are in a loud area and the Voice Mode system is picking up
external noises.
As an example of working in Touch-Tone™ Mode, to check
new messages, you would
1. Press [1] to check messages.
2. Press [1] for new messages.
3. Listen to menu prompts for further options.
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Single
Number
Reach
USER GUIDE
Managing Your Greetings
Greetings
One of the first things you will want to do is setup your greetings.
When you initialized your account, you created your system greeting
(recorded name) and your Single Number Reach In-hours greeting.
If you have Single Number Reach voicemail service or Call Director
service you have more greeting options available. Follow these steps to
administer your greetings on the telephone.
Recording your greetings using the telephone
You can record up to two voicemail greetings (personal 1 and
personal 2), an extended absence greeting a busy greeting, an inhours greeting, an out-of-hours greeting and if you have Call Director;
primary and alternate call director greetings.
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4.
Call your Single Number Reach number and authenticate.
Press [4] to access your personal options.
Press [3] to administer greetings.
You can choose from the following menu
Press [1] to create your personal greetings.
Press [2] to administer your extended absence greeting.
Press [3] to administer your system greeting (name).
Press [4] to administer your Call Director greetings.
Press [5] to administer your Single Number Reach
In-hours greeting.
Press [6] to administer your busy indication greeting.
Press [7] to administer your out-of-hours greeting.
Recording your greetings using the Web
You must pre-record your greeting as a .wav, save it to your PC, making
sure it doesn’t exceed the maximum length of 3 minutes. Then,
you can upload this file by accessing your account via the Web and
following these steps:
1. Access your Single Number Reach account.
2. Click Single Number Reach on the navigation bar.
3. Click Greetings.
4. The Greetings page will be displayed which allows you to upload
your greetings. (Only the System greeting cannot be uploaded
since it is pre-recorded).
Reviewing your greetings using the Web
You can listen to and select from your greetings on the Web once you
have recorded them using the telephone.
1.
2.
3.
4.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Greetings.
The Greetings page will be displayed which allows you to listen to
any greeting that you have recorded.
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Single
Number
Reach
USER GUIDE
Accepting Calls From Phone
Numbers
Accepting Calls From Phone Numbers
Single Number Reach will accept calls forwarded from alternate
telephones to your Single Number Reach number. This feature allows
you to consolidate your wireless and wireline voice mailboxes into one
account.
In order for SNR to receive a forwarded call from the numbers you
enter in your SNR Web account as described below, please ensure you
have selected and enabled the call forward option on these numbers to
forward the call to SNR.
Forwarding Numbers to your Single Number Reach number
You can add up to five additional phone numbers from which to accept
calls to your Single Number Reach number.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Phone Numbers on the navigation bar.
The Phone Numbers page will be displayed which allows you to
enter five telephone numbers in the Accept Calls From Section.
5. Click OK.
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Single
Number
Reach
USER GUIDE
Directing Your Single
Number Reach Number Calls*
The Single Number Reach feature allows you to automatically
forward incoming calls placed to your Single Number Reach number
to any phone number or sequence of phone numbers you choose. Your
account has been opened with all calls forwarding to one number.
Follow these steps to forward calls based on a schedule.
Establishing a Single Number Reach schedule
using the Web
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Phone Numbers on the navigation bar.
Enter up to six phone numbers for call forwarding.
Click OK.
Click Schedules on the navigation bar.
Create a schedule by entering the name, days, hours, and dial
order for which you would like your calls forwarded.
8. Check the Enable box to activate your Single Number Reach
schedule.
9. Click OK.
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7.
Specify what your caller will hear when Single Number
Reach call forwarding is active
1. Click Single Number Reach on the left navigation bar of the Single
Number Reach window.
2. Click Options below it on the navigation bar.
3. Under How your callers will be connected, select one of the
following:
In-hours greeting - Your caller will immediately hear your Single
Number Reach In-hours greeting before we start down your list of
call forwarding destination(s).
Four rings - The incoming call is immediately forwarded and
your caller will hear up to 4 rings, followed by a “Please wait”
announcement, until you pick up at one of the forwarding
destination(s). If you are unavailable, the caller is routed to your
voice mailbox to leave a message. Do Not Disturb will not be
enabled if this option is active.
4. Click OK.
Note: You can enable the Greetings Bypass feature on the SNR options
page so that callers can press # to skip your greeting and immediately leave a
message.
Note: See the section Using the Call Director Feature on page 17 for how to set
up the Zero to Attendant feature in SNR Options.
* Long Distance charges from your Single Number Reach Account may apply.
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USER GUIDE
Directing Your Single
Number Reach Number Calls*
Single
Number
Reach
There are a few things to keep in mind when turning on the Four rings option:
•
•
•
If you have a long sequence of Single Number Reach numbers (for example,
call home, work and then cell phone), your caller may hang up before reaching
you, if you do not have Simultaneous call forwarding enabled.
Your phone may ring for fax calls. Although we do our best to detect fax
calls, you may still get called when a fax comes in. If you accept a call
and then hear a repeating tone, press “* * 6” (star star 6). This will route
the call back to Single Number Reach and the fax will be processed.
In some cases, Single Number Reach will detect a fax after starting to
find you. When this happens, you will hear “We’re sorry, your caller has
disconnected” when you press “1” to accept the call.
If you are calling in to check your messages, you must press “#” to
authenticate before the call is connected to either you or your Single
Number Reach voice mailbox (while it’s playing the four rings or the
“Please Wait” message).
Fax Support
Your Single Number Reach service provides excellent Fax capability. Although we do our best
to be compatible with fax machines of all types, there are occasions where compatibility cannot
be achieved with vintage fax machines or faxes being sent over degraded facilities.
Choosing what greeting is played if the call is not answered or Single Number
Reach is not active
You can choose the Mailbox greeting to be played when a person calls your
Single Number Reach Number but is ultimately sent to your Single Number
Reach voice mailbox because you did not answer the call or SNR is not active. You
can use the System greeting, one of 2 Personal greetings, or an Extended Absence
greeting. Your Extended Absence and Personal greetings must first be recorded by
dialing your SNR Number, authenticating and following the instructions.
An example: you have set up a Single Number Reach schedule to forward calls
to your place of business between the hours of 9AM and 5PM. Outside of those hours
you’ve opted to have calls directed to your Single Number Reach voice mailbox.
An example In-hours greeting that is played when Single Number Reach call
forwarding is active: “You have reached the ACME company. Please wait while we
connect you with our representative.” To choose which of your greetings to use:
1.
2.
3.
4.
5.
Click Single Number Reach on the left navigation bar of the
Single Number Reach window.
Click Options below it on the navigation bar.
Under Greeting that your caller hears, select from the System,
Personal one and Personal two greetings.
If you want to temporarily override the greeting with your Extended
Absence Greeting, to tell callers that you will be unavailable for an
extended period of time, check the Extended absence box.
Click OK.
Note: This option applies only when you also have selected Your greeting for
“What your caller hears”.
* Long Distance charges from your Single Number Reach Account may apply.
11
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Single
Number
Reach
USER GUIDE
Directing Your Single
Number Reach Number Calls*
Answering a Single Number Reach call
You can choose what you hear when you answer your Single Number Reach call. You
can select caller’s number, or caller’s name (only available with package B and C) or
none. Once the call screening information is played to you, you can then decide to
accept the call, decline the call, or send the call to voicemail.
1. Click Single Number Reach on the left navigation bar of the Single Number Reach
window.
2. Click Options below it on the navigation bar.
3. Select one of the following in the Call screening section:
• Caller’s number - When you answer the call at your forwarding
destination you will hear: “Your Single Number Reach has an
incoming call from [caller’s telephone number].”
Caller’s name - (Only available with packages B and C). We will ask
the caller to speak his or her name before attempting to reach you.
When you answer the call at your forwarding destination you will
hear: “Your Single Number Reach has an incoming call from [caller’s
name].” This option is only available when your In Hours greeting is
enabled.
None - You will be connected with your caller immediately. Since you
will be connected with your caller immediately when you pick up the
phone, you cannot use the Voicemail password required feature, nor
will you have the option of deciding whether to accept the call, decline
the call, or send the call to voicemail.
4. Click OK.
If you have Caller ID service on the phone where you receive the call, you might also
see the caller’s number displayed there. Because of limitations of the phone system, the
number you see or hear might be different from the caller’s number. This happens most
often when calls are coming from a cell phone or from an office.
Using a voicemail password when forwarding my Single Number
Reach calls
You can choose whether Single Number Reach should require you to enter your
voicemail password before you are connected to your caller. This is useful if you are
forwarding your calls to a phone to which someone else has access:
Click Single Number Reach on the left navigation bar of the Single Number Reach
window.
2. Click Options below it on the navigation bar.
3. Select one of the following under Accepting the call:
• Voicemail password not required - You only need to press ‘1’ to accept
the incoming call. This is the fastest way to be connected to your caller.
• Voicemail password required - In order to accept the call, you must first
enter your voicemail password. This is good when others have access to
the phone number(s) to which you forward your calls.
4. Click OK.
1.
* Long Distance charges from your Single Number Reach Account may apply.
12
1
Single
Number
Reach
USER GUIDE
Directing Your Single
Number Reach Number Calls*
Using the Privacy Code:
You can set up a Privacy Access Code so that only callers that press * and the
access code will be forwarded using your settings. This Do Not Disturb feature
is only active when forwarding to a single number or forwarding using your
schedules. You create the special code by doing the following:
1. Click Single Number Reach on the left navigation bar of the Single
Number Reach window.
2. Click Options below it on the navigation bar.
3. Enter a 3-digit Privacy Access Code in the box provided.
4. Click OK.
Now you must enable the Do Not Disturb feature by doing the
following:
1. Click Single Number Reach on the left navigation bar of the Single
Number Reach window.
2. Click Setup below it on the navigation bar.
3. To only allow callers with your Privacy Access Code to be forwarded, click
the “Enable Do Not Disturb”.
4. Click OK.
When calling multiple forwarding destinations:
If you have set up multiple Single Number Reach forwarding numbers, you can
choose whether all numbers should be dialed simultaneously when a call comes
in, or whether each number should be dialed in sequence until the call is box.
To set up either sequential or simultaneous Single Number Reach
call forwarding:
1. Click Single Number Reach on the left navigation bar of the Single
Number Reach window.
2. Click Options below it on the navigation bar.
3. Select one of the following under When calling multiple forwarding
destinations:
• Dial in sequence - Dial the first number and if the call is not
accepted, then dial the second, and so on.
• Dial simultaneously - Dial all of your forwarding destinations at the
same time, immediately when the call comes in. This may shorten
the wait for callers who are trying to get in touch with you.
4. Click OK.
* Long Distance charges from your Single Number Reach Account may apply.
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Single
Number
Reach
USER GUIDE
Directing Your Single
Number Reach Number Calls*
Enabling and Disabling Single Number Reach to one number using
the Web
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Setup.
Select Forward calls to a single number and enter
a phone number.
5. All incoming calls to your Single Number Reach number will be
forwarded to one number.
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2.
3.
4.
Administering Single Number Reach using the telephone
1.
2.
3.
4.
Call your Single Number Reach number and authenticate.
Press [4] to access Personal Options.
Press [2] to administer Single Number Reach.
You can choose from the following menu
Press [1] to forward per schedule.
Press [2] to forward per single number.
Press [3] to disable Single Number Reach.
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Single
Number
Reach
USER GUIDE
Receiving Single
Number Reach Phone Calls
When you receive a call
The Single Number Reach service offers several features that may
affect the way your incoming calls are handled. The call screening
feature provides you with specific caller information prior to accepting
the call. You can choose to hear the caller’s name or the caller’s
number. You may then choose from the following options:
1. To accept the call, press [1].
2. To decline the call, press [2].
3. To send the call to voicemail, press [3]. This option is only
applicable if you have Single Number Reach voicemail service.
Note: If you press [2], the system will call the next number defined in
your schedule. If we are unable to reach you or there are no
more numbers defined or you have multiple destination call
forwarding set to simultaneous calling, we will send the call to voicemail.
If call screening is enabled, you may also require that your voicemail
password is entered to accept a call. If you do not require that your
voicemail password is entered, you will simply press [1] to accept a call.
If you do not have call screening enabled, you will be connected with
your caller immediately.
If you receive a call while already on a call, you will hear a call waiting
whisper. You can disable the call waiting whisper in your Single
Number Reach account on the Web by going to Single Number Reach
Options and unchecking the Enable checkbox under Call Waiting
Whisper.
* Long Distance charges from your Single Number Reach Account may
apply.
15
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Single
Number
Reach
USER GUIDE
Using the Do Not Disturb Feature
You can set up a Privacy Access Code so that only callers that press [*]
and the access code will be forwarded using your settings. This Do Not
Disturb feature is only active when Single Number Reach is enabled.
To create your privacy access code using the Web
1.
2.
3.
4.
5.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Options on the navigation bar.
Enter a 3-digit privacy access code in the field provided.
Click OK.
To enable the Do Not Disturb feature using the Web
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Setup on the navigation bar.
Check the Enable box labeled Do Not Disturb to only allow callers
with your privacy access code to reach you.
5. Click OK.
1.
2.
3.
4.
To enable the Do Not Disturb feature using the
telephone
1.
2.
3.
4.
Call your Single Number Reach number and authenticate.
Press [4] to access Personal Options.
Press [2] to administer Single Number Reach.
Press [4] to activate/deactivate the Do Not Disturb feature.
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Single
Number
Reach
USER GUIDE
Using the Call Director Feature
Call Director is an optional feature. Call Director provides an automated receptionist
service and call routing function, in addition to your Single Number Reach. Call
Director can route calls, based on the caller’s input in response to your voice prompts.
As an example, the calls could route to a separate Single Number Reach number,
your Single Number Reach schedule, a landline or a voicemail destination.
Setting up your Call Director feature using the Web
1.
2.
3.
4.
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6.
7.
8.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Call Director on the navigation bar.
You can enter a directory of up to 9 people or departments in the
Description fields.
Select the Call Path from the drop-down menu that you
wish to use.
Enter the phone number that you would like to route to if
applicable.
Check the Enable Call Director box to activate your directory.
Click OK.
Note: Your Call Director greeting must accurately reflect the operation of the Keys and Call
Paths that you have programmed.
Setting up the Zero to Attendant feature using the Web
Your callers can press [0] to reach a live attendant during Call Director
connection, SNR forwarding or during the mailbox greeting (if you have SNR
Voicemail).
Note: If you have external (non-SNR) voicemail, your caller can press 0 to reach an attendant at
anytime during call routing.
1.
2.
3.
4.
5.
6.
7.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Options on the navigation bar.
In the Zero to Attendant section, check the Enable box to turn the feature on.
Enter a 10-digit Attendant phone number in the Attendant Number box.
Enter the desired ring time (6-99 seconds) in the Ring Time box.
Click OK.
17
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Single
Number
Reach
USER GUIDE
Using the Call Director Feature*
Your Call Director greetings
Two greetings may be recorded; a primary and an alternate greeting. If both greetings are
recorded, the caller hears the primary greeting first and has the option of pressing [*] to
hear the alternate greeting. The alternate greeting may provide the caller with instructions
in another language or perhaps provide more detailed information.
Selecting your post-greeting Default action using the Web:
After your Call Director greeting(s) have played, you can specify what action you
would like the system to take.
1.
2.
3.
4.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Call Director on the navigation bar.
In the Default section, select from the following options
• Repeat greeting
• Route to number
• Follow schedules
• Route to voicemail
5. The option that you select will be the action taken if the caller
does not press any key after listening to the Call Director greeting.
*Long Distance charges from your Single Number Reach Account may apply.
18
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Single
Number
Reach
USER GUIDE
Scheduling Wakeup Calls*
Wakeup calls are phone calls which Single Number Reach places to a
particular phone number at a specific date and time that you specify.
You can use it to wake you up or to remind you about a meeting or
special event. You can also set the Snooze feature to keep calling you
until you cancel the Wakeup call.
Scheduling Wakeup Calls using the Web
1.
2.
3.
4.
5.
6.
7.
8.
9.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Wakeup Calls on the navigation bar.
Click Schedule Wakeup call on the Wakeup Calls page.
This displays the Schedule Wakeup Call page.
Enter the phone number at which you would like to receive the
Wakeup Call.
Select the Date, Time and Time zone for the call from the
corresponding drop-down lists.
If you want Single Number Reach to keep calling you every
9 minutes until you respond, check the Enable checkbox next
to Snooze call.
If you want to schedule this Wakeup Call at the same time
periodically, click Specify recurrence.
Click OK to schedule the Wakeup call.
Receiving Wakeup Calls using the telephone
On the date and time which you have specified, Single Number Reach
will call you at the phone number you provided. When you receive the
call, you will hear the following
Sample announcement “Hello this is Single Number Reach with a
Wakeup Call. The local time is 600 A.M. You have 4 new messages.”
1.
2.
3.
4.
To hear this message again, press [1].
To end this call, press [2].
If this number was dialed in error, press [3].
To disable/enable a snooze call, press [4].
This menu prompt is dependent on what your Snooze feature
setting was when you created the Wakeup Call.
5. To access your account, press [#].
*Long Distance charges from your Single Number Reach Account may
apply.
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USER GUIDE
Checking Your Messages
To check your messages using the telephone
Call your Single Number Reach number and authenticate.
Press [1] [1] to check new messages.
Press [1] to review all messages.
Messages will be played in the order that they were received
with the most recent messages played first.
5. Messages marked “Urgent” will be played before all new
messages.
1.
2.
3.
4.
Note: There are two message playback options that you may change while
logged in to your Single Number Reach account on the Web. You can disable
message envelope for quicker playback of messages and you can select from 4
different message sorting options: newest first, oldest first, urgent first, or by
sender.
To check your messages using the Web
1. Access your Single Number Reach account.
2. Click Message Centre on the navigation bar.
3. Your messages will be displayed on the Message Centre
homepage in the order that they were received with the most
recent messages at the top of the list.
4. Messages marked “Urgent” or “Private” will have a correlating
symbol next to the message type.
To check your messages using a wireless device
1.
2.
3.
4.
Access your Single Number Reach account.
Press [4] to access Message Centre.
Press [1] to access your Inbox.
Your messages will be displayed in the order that they were
received with the most recent messages at the top of the list.
To delete a message using the Web
1.
2.
3.
Select or open the message.
Click the Delete button.
Your message will be moved to the Trash folder.
Please note that messages in your Trash folder are deleted after 5 days.
To recover a deleted message using the Web
If you delete a message or a message is deleted by the fax or voicemail auto
forwarding feature and then you would like to recover it:
1.
2.
3.
Open the Trash folder and select the message that you would like to keep.
Click the ‘Undelete’ button.
Your message will be saved in your Message Centre.
Please note that messages in your Trash folder are deleted after 5 days.
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USER GUIDE
Using Message Notification*
When new messages arrive in your account, you can be notified via a
phone call, page, e-mail message or brief text message on your
cellphone. You can also receive an instant message from IM software
(ICQ, AIM, MSN, or Yahoo).
Setting up message notification using the Web
1.
2.
3.
4.
5.
6.
7.
8.
9.
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click Notification Device Setup on the navigation bar.
Set up your instant messaging (IM) client, cellphone,
or pager information.
Click OK.
Click Notification Setup on the navigation bar.
Check the Enable Message Notification checkbox.
Select your preferred message notification method and the type
of messages about which you would like to be notified.
Click OK.
*Long Distance charges from your Single Number Reach Account may
apply.
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USER GUIDE
Managing Messages
If you subscribe to Single Number Reach voicemail service, you can
send a copy of a voicemail or fax that you received to another number.
If you do not have Single Number Reach voicemail service, you can
receive and forward faxes only to a fax number.
To forward a fax using the Web
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click on the Description of the fax that you would like to open.
Click the Forward button.
The Forward message page will be displayed.
Enter a fax number in the field labeled Fax.
Click Send.
1.
2.
3.
4.
5.
6.
7.
To forward a fax using the telephone
Call your Single Number Reach number and authenticate.
Press [1] to review your messages.
After playback of the fax that you would like to forward, press [6].
Enter a fax number and then press [#] to confirm.
Press [1] to send.
1.
2.
3.
4.
5.
To have your faxes automatically forwarded to a fax machine upon
receipt
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click on Fax Forwarding Options.
Check the Enable Automatic Fax Forwarding box at the top of the page.
Enter the Fax Forwarding Number of the fax machine or telephone
number to which you’d like to send all of your faxes. Then select one of the
following After forwarding options:
1.
2.
3.
4.
5.
•
•
Save fax in mailbox - All faxes sent to your SNR account are automatically
forwarded to the Fax Forwarding Number you specified. The faxes are also saved
in your mailbox.
Delete fax from mailbox - All faxes sent to your SNR account are automatically
forwarded to the Fax Forwarding Number you specified. The fax is then deleted
from your mailbox.
Note: In the event that a fax is not forwarded successfully, the fax will be saved in your
mailbox even if you have selected the Delete option above. This is to ensure that you do
not miss any faxes.
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USER GUIDE
Managing Messages
To send a copy of a voicemail using the Web
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click on the Description of the voicemail you would like to open.
Press the play control to listen to the voicemail.
Click the Forward button.
The Forward message page will be displayed.
Enter a telephone number in the field labeled
Number.
8. Click Send.
1.
2.
3.
4.
5.
6.
7.
To send a copy of a voicemail using the telephone
1. Call your Single Number Reach number and authenticate.
2. Press [1] to review your messages.
3. After playback of the voicemail that you would like to send a
copy of, press [6].
4. Press [#].
5. Press [5] to select recipients.
6. Enter the telephone number or a 2-digit Distribution List
location, followed by the [#] key.
7. Press [2] to confirm recipients.
8. Press [#] to send.
To forward messages to an Email address
To forward voice messages
1.
2.
3.
4.
5.
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click Options.
Check the Enable checkbox in the Voicemail Forwarding Options section.
Specify an email address to which you would like to forward voice messages.
To forward fax messages
1.
2.
3.
4.
5.
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click Fax Options.
Check the Enable checkbox in the Fax Forwarding Options section.
Specify an email address to which you would like to forward fax messages.
Note: Care should be taken when the After Forwarding: option - Delete Fax from mailbox is
selected. If the email message cannot be delivered your fax will be removed from the mailbox
and will not be retrievable. It is recommended that you use the Save fax in mailbox option
when forwarding faxes to an email address.
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USER GUIDE
Managing Messages
To disable fax receipt
1.
2.
3.
4.
5.
Access your Single Number Reach account.
Click Message Centre on the navigation bar.
Click on Fax Options.
Uncheck the Enable Fax Receipt box at the top of the page.
Click OK.
To block a number
1.
2.
3.
4.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click on Call Block.
You can specify up to 100 phone numbers from which you don’t want
to receive calls or faxes.
5. Click OK.
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USER GUIDE
Using the Address Book*
To access your Address Book using the web
1.
2.
3.
4.
Access your Single Number Reach account.
Click Address Book on the navigation bar.
Click the Contacts on the navigation bar.
Your contacts are displayed.
To access your Address Book using the telephone
1.
2.
3.
4.
Call your Single Number Reach number and authenticate.
Press [6] to access your Address Book.
Enter the Nickname of the Address Book contact you would like to retrieve.
Your contact’s information will be played. You may also press [6] while in the
Address Book to hear a review of all of your contacts and their information.
How can I add a contact?
1.
2.
3.
4.
5.
Access your Single Number Reach account.
Click Address Book on the navigation bar.
Click on Add contact on the navigation bar.
Specify the name of the contact and provide their information.
Click OK
How can I delete a contact?
Access your Single Number Reach account.
Click Address Book on the navigation bar.
The Contacts page will be displayed.
Check the box in the Delete column to the left of each contact you would like to
delete.
5. Click Delete.
1.
2.
3.
4.
How can I sync my Address Book to my handheld organizer?
Access your Single Number Reach account.
Click Address Book on the navigation bar.
Click CompanionLink Sync on the navigation bar.
Click the “Download the CompanionLink synchronization tool” link to install the
sync software.
5. Follow the simple install instructions provided.
1.
2.
3.
4.
*Long Distance charges from your Single Number Reach Account may apply.
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USER GUIDE
Making a Call*
To make a call using a phone number
1.
2.
3.
4.
Call your Single Number Reach number and authenticate.
Press [3] to make a call.
Press [1] to dial by telephone number.
Enter the phone number you would like to dial and then press [#].
To create a Speed Dial list using the Web
For your convenience, you can store up to nine frequently
dialed numbers.
1. Access your Single Number Reach account.
2. Click Single Number Reach on the navigation bar.
3. Click Speed Dial.
4. The Speed Dial setup page will be displayed.
5. Enter a description and a phone number per location. You may
create up to 9 locations.
To make a call using Speed Dial
1.
2.
Or,
3.
4.
Call your Single Number Reach number and authenticate.
Press [*] [*] to access your Speed Dial list followed by the location.
Press [3] to access Make a call.
Press [2] to dial by Speed Dial location.
To make a call using the Address Book
1.
2.
3.
4.
Access your Single Number Reach account.
Click Address Book on the navigation bar.
Select a contact whom you would like to call.
In the Phone Numbers section on the Contact’s page, you will see a
phone icon next to the numbers that you can dial including all
telephone numbers and pager number fields.
5. To make a call, click on the phone icon and enter the number you
would like to initiate the call from.
Note: The service can place calls to telephone numbers with
extensions. When logged into your Web account, you may set up
phone numbers in any of the following applications: Call Director,
Single Number Reach, Wakeup Call, Message Notification, Place a call,
Fax Forwarding and Address Book Distribution Lists, Speed Dial and
Contact entry. To enter an extension in any of these phone number
fields, use these instructions: enter the telephone number followed by
a capital P (for PAUSE), followed by the 1-8 digit extension. You can
enter 1-9 pauses between the number and the extension, again using a
capital P. Each “P” represents a 2-second pause.
*Long Distance charges from your Single Number Reach Account may
apply.
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USER GUIDE
Managing Distribution Lists
The distribution lists feature is available only if you have Single Number
Reach voicemail service.
Managing distribution lists using the Web
To create a list
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Distribution Lists on the navigation bar.
Click the Create List button.
Create a 2-digit list identifier so that you can recall it
from the telephone.
6. Enter the contact telephone number and click Add to accept
that number.
7. Click OK.
1.
2.
3.
4.
5.
To edit a list
1.
2.
3.
4.
Access your Single Number Reach account.
Click Single Number Reach on the navigation bar.
Click Distribution Lists on the navigation bar.
You can manage (including add or delete numbers) a list by
selecting the List ID from this page.
Managing distribution lists using the telephone
1.
2.
3.
4.
Call your Single Number Reach number and authenticate.
Press [4] to access Personal Options.
Press [1] to access Distribution Lists.
You can choose from the following menu
• Press [1] to create a list.
• Press [2] to delete a list.
• Press [3] to manage a list.
• Press [4] to review a list.
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USER GUIDE
Using 4-Way Conferencing*
The 4-way conferencing feature allows you to initiate a multiple location conference call. Up to three
parties, in addition to yourself, can be added to your conference. You can begin a conference call
by making a call, either by dialing a telephone number or entering a speed dial location.
To setup a 4-way conference call using the telephone
1.
2.
3.
4.
5.
6.
7.
8.
Call your Single Number Reach number and authenticate.
Press [3] to make a call.
Press [1] to dial a number or press [2] to enter a speed dial location.
When your call has connected, explain that you are placing them on hold temporarily and press [*]
[*].
Press [4] to make another call.
Dial by telephone number and then press [#].
When your call is connected, press [*] [*] and then [5] to add the second participant to the
conference. You now have three participants, including yourself, in your conference.
You can add one more participant by placing the conference on hold by pressing [*] [*] and making
another call by pressing [4] and adding the call to the conference by pressing [5].
To remove a participant from a conference call using the telephone
1. Press [*] [*] and then press [1] to disconnect a participant from the conference.
2. Press [0] to return to the conference call.
Note: When you place the conference call on hold by press [*] [*], the other participants can continue to
speak with one another.
To end a conference call using the telephone
1. Press [*] [*] to put the conference on hold.
2. Press [2] to disconnect the conference call. All participants are
disconnected and the conference call has ended.
*Long Distance charges from your Single Number Reach Account may apply.
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USER GUIDE
Using 4-Way Conferencing
Why would you want to put pauses before an extension number?
Occasionally the only way to reach someone is by dialing a main number and then
entering their extension number. This is often the case in corporate environments
where the company has a PBX or switch and all employees are assigned an extension.
When dialing a number with an extension, you may need to pause a few seconds
before entering the extension number.
For these cases, SNR provides you with the ability to program telephone Numbers
and extensions for the Call Director, Single Number Reach, Attendant service, Wakeup
Call, Message Notification and Address Book. To program an extension you will need
to enter one or more pause character ‘P’ between the telephone number and the
extension number. Each pause character will result in a 2-second delay. Depending
on the switch that you’re dialing into, you may need more or less delay before dialing
the extension number. This may require some experimentation on your part to ensure
that you enter the appropriate number of pauses for your calls to be dialed correctly.
For example, let’s say that you want to forward your SNR calls to your Business phone
which has a main company telephone number 987-654-3210 and extension 12345;
you would enter: 9876543210P12345
Note that Direct numbers are not extension lines. If someone can reach you by dialing
your telephone number without entering an extension, then you have a direct line.
Sometimes, a direct line can be dialed internally as extensions but they are for internal
use only and are not relevant to callers who are dialing externally to reach you.
Note: For Wakeup and new message Notification calls, it is recommended that when
you answer the call, if you did not hear the beginning of the message, that you press 1
to repeat the message.
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USER GUIDE
Pager Connection
The pager connection feature allows you to be paged by the service while a caller is
placed on hold. You can choose between two settings: the page can be sent
automatically anytime a caller dials your SNR Number or the page is only sent if
initiated by the caller. To connect to your caller, simply dial your SNR Number and
authenticate. You will be notified that there is a caller holding. To connect, press 4.
Setting up your pager:
1.
2.
3.
4.
5.
6.
7.
Access your Single Number Reach account.
Click Message Center on the navigation bar.
Click Notification Device Setup on the navigation bar.
Select the Pager/Cell phone button and select your pager from the Provider list.
Your pager provider information will display in the Instructions field.
Enter your pager and PIN (if applicable) in the corresponding fields.
Click OK.
To enable Pager Connection
1.
2.
3.
4.
5.
Access your Single Number Reach account
Click Single Number Reach on the navigation bar.
Click Options on the navigation bar.
Check the Enable box for Pager Connection.
Select how you would like this feature to work:
• Immediate – you will be automatically paged each time you receive a call.
• Caller Initiated – your caller can page you and hold until you pick up the call.
6. Click OK.
Reading your Pager Display
Using the Pager Connection feature, here is an example of what your pager will
display when a caller is holding for you:
60-2-3065551212
60 - Informs you that the caller is holding
2 - Informs you of the number of new voicemail messages in your mailbox
3065551212 is the caller’s phone number in this example.
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USER GUIDE
Using PC Screen
PC Screen is a software client which provides desktop notification of
new calls and messages to your account. There are two components to
PC Screen Call Manager and Message Waiting Indicator.
Call Manager
When a call is placed to your Single Number Reach number, the PC
Screen Call Manager window will come to the front of your screen. The
display will indicate the caller’s location, the caller’s number, the date
and time. You can also see the status of the call in the lower left corner
of the PC Screen display. You can forward your call to another number,
listen in on the caller leaving a message and even interrupt to take the
call. The caller can only leave a message if you have Single Number
Reach voicemail service.
Message Waiting Indicator
When you receive a new message in your account, a window will
pop up with the sender/caller’s name and the subject of the message.
A running list of any other new messages will appear in the pop-up
window below the most recent message.
Setting up PC Screen
To download PC Screen to your PC
Access your Single Number Reach account.
Click My Account on the navigation bar.
Click the Downloads link in the Downloads section.
This will display the Single Number Reach service
Downloads page.
5. Select the PC Screen Download in the Desktop
Applications section.
6. Follow the setup wizard to configure your account information
and preferences.
1.
2.
3.
4.
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USER GUIDE
How can I get help?
Do you have a question about your Single Number Reach service?
The information below will help you find what you’re searching for —
or put you in touch with one of our customer support representatives.
Search Our Online Help Center
You can find quick answers to your questions in our Help Center.
Search using keywords or questions and we will direct you to the
information that you are looking for. Click on Help Center on the
top bar of your account page.
Access Single Number Reach Number Help
If you would like a more detailed explanation of a feature or prompt
when you are listening to the Single Number Reach service menus,
you may press [*H] to access help.
Call Customer Support
If you have any questions or concerns please visit www.bell.ca/snr for
product information. Call 611 for technical problem/support on service
features and 310-Bell (Ontario) or 310-7070 (Quebec) for general
inquires or billing.
Access our FAQ
Access our FAQ for answers to our most frequently asked questions.
Click on Help Center on the top bar of your account page and then
click FAQ on the navigation bar.
Personal information respecting your subscription to and use of this service
may be stored or processed outside of Canada, and may therefore be subject
to the legal jurisdiction of these countries. Bell Canada strives to minimize
the personal information stored or processed outside of Canada. Wherever
possible, Bell Canada anonymizes any personal information stored or processed
outside Canada, such that the data cannot be associated with identifiable
individuals.
Touch-Tone™ is a trade-mark of Bell Canada. Copyright 2003-2007, uReach Technologies, Inc. All rights reserved. BC-EU-0701889-2.9
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