Bell Business Solutions Guide

Bell Business Solutions Guide
Your guide to products and services that can help you:
• Grow your business
• Improve productivity
• Be more accessible to customers
• Protect your data
• Get the support you need
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Table of contents
1.Introduction
3.Everything you need to expand your business
Web-based services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 6 - 7
2. Everything you need to start
your business
Voice services. . . . . . . . . . . . . . . . . . . . pg. 2 - 3
• Bell IP Phone Systems
• Bell additional phone line
• Voicemail
• Toll-free calling
Internet services. . . . . . . . . . . . . . . . . . pg. 4 - 5
• Faster speeds
• Bell Static IP
• Bell Internet Fax
• Bell Single Number Reach
• Bell Domain Name
• Bell Web Site Hosting
• Bell Web Site Design
• Bell Web Essentials Bundle
• Bell Ecommerce Bundle
Cloud computing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 8
• Microsoft Office 365
Mobile services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 9
• Turbo Hotspot
• Turbo Sticks
TV services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 10
4. E
verything you need to protect your business
IT security services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 11 - 12
• Bell Internet Protect
• Bell Data Protect
• Bell PC Protect
• Bell Total Protection
Support you can depend on . . . . . . . . . . . . . . . . . . . . . . . . pg. 13
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Success starts with a strong
customer connection.
Just as you work hard to serve your customers, Bell works hard to keep businesses like yours responsive,
connected, and one step ahead of the competition.
We understand that to succeed in today’s business environment, you need the right tools, technology and
services. And, that’s exactly what you’ll find throughout the pages of this guide. From in-office phone and
mobile solutions to high-speed Internet and web design, and all things in between, you’ll find everything
you need to run, grow and protect your business. With Bell you won’t just do more, you’ll make more. It’s
no wonder so many businesses choose Bell for their communication needs.
Why so many businesses choose Bell.
• Affordable, flexible and customizable solutions
• 24/7 technical support
• Same Day, Next Day repairs1
• Longest hours of operation with sales and billing support,
weekdays 8 a.m. – 9 p.m. and weekends 9 a.m. – 6 p.m.
• Reliable phone services
• Access to blazing-fast speeds on the Bell 4G network2
• Unlimited access to hotspots on Canada’s largest Wi-Fi network,
including participating McDonald’s©, Tim Hortons©, Indigo®
and Chapters® locations2
• Stay up to speed with news, tips and insights from our Bell Business blog
at bell.ca/businessblog
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Maximize your business productivity.
Time is one thing you may never have enough of. That’s why Bell offers a range of reliable products and services
to help you make the most out of your day – in the office or on the go.
Services to help you be more accessible to customers.
Missed calls can mean missed opportunities. Bell offers solutions that can ensure your customers can reach
you, when they need you. Learn how you can easily handle incoming calls in the office or on the road – with
reliable systems that work as hard as you do.
Bell IP Phone Systems: Essential communication for your business.
Turn multiple lines into an integrated phone system with a Bell IP Phone System. With a clear
and reliable connection, auto attendant, and the ability to easily transfer calls between phones,
it adds up to more effective communication.
2
Voice services
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Bell additional phone line: Keep up with incoming calls.
Customers want answers, not busy signals that could drive them to your competition. When you’re growing and having
trouble keeping up with your call volume, an additional phone line with Line Hunting can ensure that incoming calls are
always routed to an open line – and that customers can always reach your business.
Voicemail: Professional message taking.
We know you can’t answer every call, every time, but we can
help you get every message. You can customize your greeting,
access your voicemail remotely and enjoy a mailbox with
25-message capacity. So no matter what, your customers can
always connect with your business.
Toll-free calling: Help more customers reach you.
Customers can come from anywhere, and you shouldn’t lose business
because customers outside your local area can’t reach you. A toll-free
phone number allows customers to contact your business quickly
and easily, no matter where they may be located.
Call us today to learn about our new and exciting offers.
Call 1 866 541-2734 or visit bell.ca/solutionsguide
to learn more.
3
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Online solutions that help you do more.
As an owner, you need your business to run smoothly all day, every day. That’s why Bell offers a range of online services
designed to help you stay connected and be productive.
Accomplish more, with Internet you can rely on.
The Internet is your business lifeline – and Bell has worry-free solutions to keep you up-and-running with confidence.
From fast speeds that let you share large files in seconds, to affordable collaboration tools, we have the right solutions for you.
4
Internet services
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Satisfy your business’ need for speed – and reliability.
With Bell’s fast upload and download speeds, you can do more on our advanced fibre optic network.3
Power your business with download speeds of up to 25 Mbps and upload speeds of up to 7 Mbps.
Choose from a wide range of Internet speeds to find the right one for you.
Bell Static IP: Own a dedicated place on the Internet.
Your Internet connection is more than just a way to surf the Web and send emails. It provides remote access
to your network, enables security system monitoring, allows access to servers and so much more.
Bell Internet Fax: Send and receive faxes via email.
Traditional fax machines can take up valuable office real estate and offer little confidentiality. With Bell
Internet Fax, you can boost productivity by sending and receiving faxes from anywhere in Canada or the
United States, via email or online. It’s simple, convenient, private and highly cost-effective.
Bell Single Number Reach: Be reachable wherever you go.
If you’re like most business professionals today, you work just as much out of the office, as you do at your desk.
Single Number Reach from Bell works with all of your existing phone services to redirect calls to a single phone line
— office, mobile or home – so your customers have one point of contact.
Call 1 866 541-2734, or visit bell.ca/solutionsguide to learn how our solutions can help you
enhance productivity.
Internet services
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Grow your business presence on the Web.
Expanding your customer base can be a real challenge. But with the right tools, you can easily reach new customers,
connect with old customers in new ways and strengthen your business brand.
Bell Web Site Solutions: Help customers find you and grow your business.
Having a company web site is no longer a business luxury, but rather a business necessity. It’s an excellent way to help
your business grow, because a majority of customers start their product research online.
Creating and managing your online presence can be challenging. Bell Web Site Solutions can help. We can design your
web site, get it up and running, and help you maintain it. Or we can point you to easy-to-use tools that will enable you
to build your web site on your own. Plus, rely on Bell to help you find an effective domain name – and much more.
Bell Domain Name: Ensure your company gets recognized online.
We can help you register a web address that will allow your customers to find you easily online and create a business
identity. And if you already have a domain name, we can easily help you transfer it over to Bell.
Bell Web Site Hosting: Getting your business online.
Once your web site is live, you’ll want to keep it running smoothly. We have the resources to help – with free customer
support and simple features, including tools to help build, market and track your web site. We can even help you learn
about who is visiting your site and more, so you can ensure your customers have the best online experience every time
they visit.
Bell Web Site Design: Professional, affordable and effective.
You know you need a web site, but you don’t have the time to try to figure out how to create one. That’s why we have
a team of consultants, designers, programmers and writers who can create a professional and engaging web site in as
little as 10 days, at a price you can afford.
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Web-based services
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Bell Web Essentials Bundle:
Complete suite of products
for maximum exposure.
Bell Ecommerce Bundle:
Sell and market your products
and services online.
You can bundle all of these services into one complete
suite with this bundle – web site design, domain name
and hosting. It has everything you need to help you
get the maximum online exposure for your business.
Building and maintaining an online storefront can be
complex and time-consuming. With this bundle, your web
site will be professionally designed, hosted, maintained
and marketed so you can grow your business online.
With this bundle, you can get:
With this bundle, you can get everything
in the Web Essentials Bundle, plus:
• A domain name
• Ongoing content maintenance
• 3-page, brochure-style web site
•P
remium placement in the Bell Business Directory
• An online catalogue allowing you to feature
up to 10 products
• The ability to accept secure credit card payments
• Site hosting with a minimum of 30 email accounts
•S
ubmission in major online business directories
and search engines
• Site hosting with a minimum of 15 email accounts
To find a solution that’s right for your
business, call 1 866 541-2734, or visit
bell.ca/solutionsguide to learn more.
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Cloud computing – a new way of
working with today’s technology.
It seems like everyone is talking about Cloud computing but not everyone knows what it really is
or how it can help your business. Put simply, Cloud computing allows you safe access to software,
computing power and application development tools from third parties over the Internet.
You probably already use Cloud software for email programs, where your emails are stored online
or for online banking where the transactions occur on your bank’s web site without having the data
downloaded to your PC.
Reasons to use Cloud computing include:
•L
ower costs – Traditional software requires long-term licensing agreements and technical assistance for installation,
whereas Cloud software is billed as a monthly service, often at a low rate and based on actual usage.
•E
ase of use – Cloud software is accessible through any Web browser, wherever you have an Internet connection.
Applications don’t require a lot of computer memory and make collaboration with colleagues and integration
with other online services easy.
•S
implicity of management – Web-based software is always up-to-date with the latest security patches and requires
minimal technical support.
Microsoft Office 365: Get the job done anywhere.
4
Teamwork can be challenging, especially when it comes to coordinating employee meetings, sharing up-to-date
documents and arranging conference calls. That’s why we offer Microsoft Office 365™. It can allow you and your team to
work more effectively – anywhere, anytime, on virtually any device.
You and your team can securely access email, important documents, contacts, calendars and update files from PCs or
mobile devices in real time.
Accessible, affordable and scalable, Microsoft Office 365 from Bell helps you stay focused on your business – all while
improving your bottom line.
Call 1 866 541-2734, or visit bell.ca/solutionsguide to learn more about Cloud computing.
8
Cloud computing services
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Run your business – even when you’re
on the go.
No matter where your business takes you – travelling, meeting with clients or off-site training, you can easily
stay connected to your business with Mobile Internet. A great complement to your current Business Internet service,
Mobile Internet enables you to connect at blazing-fast LTE speeds.5 We have two options available – Turbo Sticks that
provide access for one device or Hotspots that provide Wi-Fi access for many devices.
Connect one device.
Connect many devices.
4G LTE Novatel Wireless™
U679 Turbo Stick
4G LTE Sierra Wireless™
763 Turbo Hotspot
•J
ust plug into your USB port to get your own dedicated
high-speed Internet connection
• Connect wirelessly with up to 10 devices – laptops,
tablets and more
•S
peeds of up to 75 Mbps with the U679 in select LTE areas
(expect average download speeds of 12-25 Mbps)6
• Speeds of up to 100 Mbps in select LTE areas
(expect average download speeds of 12-40 Mbps)6
• Fits in your pocket – perfect for off-site meetings
or the cottage
Mobile services
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Give your business the
competitive edge.
In business, offering your customers the best experience is what brings them back time after time. Bell TV for Business
allows you to tailor your solution to your business specific needs and provide your customers with top entertainment
in stunning HD picture-quality with over 500 digital channels.
If waiting is unavoidable, keep your customers’ eyes off the clock! TV in your waiting room speaks volumes about your
professionalism and attention to customer service. It’s a great way to entertain clients and help build repeat business.
Bars and restaurant owners know that showing the game or the fight is a great way to get customers in the door, keep
them spending, and bring them back for more. And when the big game isn’t on, commercial-free digital music channels
will help set the mood.
We can help you find a business solution that will work for your business.
Call 1 866 541-2734, or visit bell.ca/solutionsguide to learn more.
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TV services
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Protect your business assets.
You’ve worked hard to establish and build your business. Don’t let unforeseen issues such as theft, complex viruses, user error
or computer crashes leave your business in a bind. Ensure your valuable business data, hardware and software are secure
with the right services from Bell.
Technology, security and support for
your business.
Many small businesses don’t have an IT manager – and they don’t
need one – until there’s a virus outbreak. Viruses can cause PCs to
slow down or your hard drive to crash, affecting your business’
performance and productivity.
With Bell, you’ll have a professional partner with reliable
solutions to help keep your electronic assets protected
and your business running smoothly.
Bell Internet Protect: Manage your team’s online activities.7
Bell Internet Protect, gives you easy-to-manage business-class security. It protects your PCs against viruses, hackers,
identity theft, spyware and more – reducing company downtime. What’s more, it enables you to monitor and control
your employees’ online activity. You can block access to specific web sites, and manage what content can be sent or
received via email, all from an online administrator interface. You can easily direct their online activity to work-related
matters – for improved productivity.
IT security services
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Bell Data Protect: A back-up plan you
can count on.
Customer data is one of your greatest assets. Losing
your customer database or critical files, or worse yet,
experiencing a hard drive crash, could be devastating
to your business and virtually impossible to retrieve.
With Bell Data Protect, you can rest easy knowing
your data and files are backed up securely with this
service that was designed specifically for
the unique needs of your business.
Bell PC Protect: IT help at your fingertips.
Your computer is an important asset and you can’t
afford any downtime should something go wrong.
You also can’t afford to pay a high hourly rate while
someone you are unfamiliar with tries to fix it. With
Bell PC Protect, you have access to IT experts with
no overhead or upfront cost. You get 24/7 technical
support, a $500 warranty to replace hardware failures,
on-site repair, and theft recovery should your PC
be stolen.
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Bell Total Protection: Security
for your business assets.
Your computers and business data are at
constant risk of theft and Internet threats, such
as viruses and hackers. Plus, there are average
hardware repair issues or employees ‘how to’
questions to deal with. With Bell Total Protection,
we’ll help with all of these issues, so you can stay
focused on your business.
Total Protection combines all of the PC, data and
Internet protection services, plus more data back
up storage – all at a low price.
IT security services
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Support you can depend on.
Some communication companies leave you waiting a day or more for help. Downtime can mean lost productivity and revenue.
With Bell’s Voice and high-speed Internet support services, you can rest assured you’ll get the help you need when you need it.
•S
ame Day, Next Day repair – Out-of-service
connectivity will be repaired the same day, for calls
prior to 11:00 a.m., or next day for calls after 11:00 a.m.
(not including Sunday).1
•2
4/7 Technical Support – Bell customers have access
to our expert IT Help Desk and a team of highly trained
technical professionals – almost 3,000 engineers,
technicians and support personnel.
• Extended sales and billing support hours – Sales and billing
support, weekdays 8 a.m. - 9 p.m., and weekends
9 a.m. - 6 p.m.
• Accelerated Installation available – 24 to 48 business hour
installation service available (up to 14 voice lines).
• Hourly Installation available – Schedule a voice line
installation appointment that fits your schedule
(up to 14 lines).9
• Full Tech Install – Available with all Bell Internet services,
to ensure your service is set up properly.8
Take advantage of more ways to connect with Bell. Get the support and answers you’re looking for by tweeting us
@bell_smallbiz or chat with a representative online at bell.ca.
With Bell products and solutions you won’t
just do more, you’ll make more.
Remember, with Bell products and solutions you’ll make the most of every
minute of every day, and every dollar you spend. We are committed to
bringing you advanced technology, services and solutions and look
forward to helping your business be even more successful.
To learn more about our products and services
and how your business can benefit from them,
simply call 1 866 541-2734, or go to bell.ca/solutionsguide
Support services
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Give your business an added advantage.
As part of our commitment to helping businesses like yours succeed, we created the Bell Business Advantage
program. It’s free to join and offers you a variety of opportunities to save money and grow your business.
Advantages include:
• Exclusive discounts on products and services you use every day, like office products, fuel, courier services
and more
• An average business can save approximately $5,000 per year10 – money you can reinvest in your business
• Special offers from leading brand name suppliers, like The Source, Grand & Toy and Petro-Canada™
• Discounts on exclusive events
• Savings on opportunities to grow your business, such as online advertising and email marketing through
partners like Yahoo! Bing Network and Bell Media
To find out if you are eligible visit bell.ca/benefits
TM
Media
This flyer is printed entirely on FSC® certified paper. For more information on how environmentally responsible paper can benefit the planet, visit papercalculator.org.
Current as of December 5, 2012. Available to business customers in Ontario and Québec, where access and technology permit. Subject to change without notice. Other conditions apply. (1) Subject to availability, only in select regions, when out of service. Same Day service when calling before 11a.m.,
Next Day after 11a.m.; no service on Sundays. Repair charges for each service (where applicable) extra. (2) Additional equipment required, including a wireless card. Indigo and Chapters are registered trademarks of Indigo Books & Music Inc., McDonald’s is a registered trademark
of McDonald’s Corporation, Tim Hortons is a registered trademark of The TDL Marks Corporation. (3) Fibre optic network to the node. (4) Microsoft licenses are subject to service agreements available in the Bell Business Apps Store at businessapps.bell.ca. See Bell’s Terms of Service at
bell.ca/businessinternetterms. Microsoft and Office 365 are either trademarks of or registered trademarks of Microsoft Corporation in the United States and/or other countries. (5) See bell.ca/lte for details. (6) Speeds may vary due to topography, location, environmental conditions, device type
and other factors. Details at bell.ca/coverage. The Novatel Wireless logo is a trademark of Novatel Wireless, Inc. Sierra Wireless is a trademark of Sierra Wireless. All other trademarks and logos used are trademarks of their respective owners. (7) Customer must meet the minimum PC and
service requirements that can be found at bell.ca/internetprotect. McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. or its subsidiaries in the United States and other countries. (8) Bell Full Tech Install includes setting up the modem and connecting it to
one computer, ensuring the connection is working and ensuring modem and computer are synching at the speed that the customer purchased. Does not include internal wireless network set-up or setting up connection to more than one computer. (9) Subject to availability and only available
in select regions. When calling before 1pm, service within 1 business day for up to 5 lines; within 2 business days for 6-14 lines. No service on weekends. Fees for accelerated installation service extra. Hourly installation appointments available for orders between 1 and 14 business phone
lines. (10) Current as of January 1, 2013. Subject to change without notice, not combinable with other offers. Requires registration in the Bell Business Advantage program, available to Business customers in ON, QC, AB and BC with continued subscription to an eligible Bell Mobility service
and an eligible Bell phone, Internet or website service, where access and technology permit. Total savings may vary by Partner and products and length of term. Program subject to change without notice. For additional terms and conditions, see advantage.bell.ca/terms.
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