Amanah Raya Berhad

Transcription

Amanah Raya Berhad

Vision
To be an institution of excellence in providing professional services in
trust and estate administration, meeting customers’ satisfaction with a
sense of social responsibility.
Mission
To ensure the highest standard of service to our entire customer.
To ensure efficiency and profitability at par with other private trust
companies.
To provide cordial working environment for an efficient, well trained,
highly motivated and competent staff to carry out their duties in a timely
and professional manner.
To strive in bringing new products and services to suit the ever changing
needs of our customers.
To strive towards strengthening the company’s capabilities and enhancing
its image so as to maintain its position as the market leader in estate
administration and trust services.
AmanahRaya Integrity Plan
CONTENTS
1.
STATEMENTS OF COMMITMENT FROM THE CHAIRMAN AND THE
MANAGING DIRECTOR
4 & 5
2.
PURPOSE 6
3.
BACKGROUND
•
The National Integrity Plan
-
The Role of Private Sector
-
Integrity Agenda
6
•
Concept
-
Ethics
-
Ethics of Individual
-
Ethics of Organisations
-
Professional Ethics
-
Integrity
-
Integrity of Individual
-
Integrity of Organizations
4.
AMANAHRAYA INTEGRITY PLAN (ARIP)
•
Objectives
•
People To Whom The Plan Applies
•
Integrated And Comprehensive Plan
•
Integrity And Trust
•
Integrity in Service Delivery
•
Creating an Integrity Culture
•
Corporate Governance Practices in AmanahRaya
•
Corporate Social Responsibility
•
Approach
•
Implementation
9
5.
STRATEGY
19
6.
CONCLUSION
20
7.
ACTION PLAN
21
AmanahRaya Core Values
INTEGRITY
To uphold customers’ trust by discharging our duties fairly,
honestly and sincerely.
KNOWLEDGE
Understand and be knowledgeable on AmanahRaya’s
products, services and other related fields in order to
achieve good results, effectively and efficiently.
PRIDE
Proud to be associated with AmanahRaya and its products
and services.
TEAMWORK
Collective effort to achieve AmanahRaya’s goals.
CUSTOMER SERVICE EXCELLENCE
To continuously deliver excellent customer service.
STATEMENT OF
INTEGRITY COMMITMENT
FROM THE CHAIRMAN OF AmanahRaya
A
manahRaya, which is the oldest and premier trust company in Malaysia,
was formerly known as the Department of Public Trustee and Official
Administrator when it first commenced operation on 1 May 1921. Subsequently,
the Department was corporatized on 29 May 1995 and commenced its operation
as Amanah Raya Berhad on 1 August 1995.
Today, AmanahRaya’s professionalism, efficiency and dedication have helped
the company to grow into being the principal brand for trustee services in both
retail and corporate markets.
In its continuous efforts to improve, AmanahRaya welcomes and supports the
Government’s implementation of the National Integrity Plan (NIP) which
was launched on 23 April 2004 by Prime Minister Dato’ Seri Abdullah Ahmad
Badawi. The plan which was established to provide guidelines to all sectors
in improving core values and integrity could not come at a more opportune
time as AmanahRaya has set in motion various programs and activities which
complements the NIP.
The NIP emphasized the importance of the private and public sectors to include
integrity agenda in their business operations. The strategy outlined by the
Government under the NIP includes amongst others; strengthening integrity
within the corporate sector, promote and strengthen business ethics and
enhancing corporate social responsibility and accountability.
AmanahRaya is certainly looking forward to be the first wholly-owned
Government company to establish an integrity plan. The AmanahRaya
Integrity Plan (ARIP) is formulated with the intention to provide a culture
of professionalism and integrity as well as promote transparency and
accountability. With the implementation of ARIP, the company hopes to
strengthen the understanding amongst its workforce the value of ethics,
integrity and importance of Corporate Governance.
In taking the lead as the first Government owned company to implement the
Integrity Plan, AmanahRaya hopes this paves the way for others to emulate its
initiative.
DATO’ HAJI DUSUKI AHMAD
4
STATEMENT OF
MANAGING BUSINESS INTEGRITY
FROM THE MANAGING DIRECTOR OF AmanahRaya
I
n its pursuit to sustain its position as the premier trust company in Malaysia,
AmanahRaya has never neglected its responsibility as a good corporate citizen
by carrying out its social obligations.
AmanahRaya as a service provider in the areas of trust and estate administration
has taken a giant leap in incorporating elements of integrity and values within
the organization. In this respect, AmanahRaya introduced its core values
namely Integrity, Knowledge, Pride, Teamwork and Customer Service Excellence
in 2002 to inculcate an efficient and effective workforce. Subsequently, in 2004,
AmanahRaya introduced its Risk Management Program to further enhance
the company in monitoring and evaluating high risk activities. To further
complement the project, AmanahRaya adopted the ISO 9001:2000 in 2005. In
addition, AmanahRaya took the initiative to recruit Customer Service Associates
to project and elevate its professional image and at the same time heed the
Government’s call to provide employment for unemployed graduates.
With the anticipated implementation of the AmanahRaya Integrity Plan (ARIP),
the company hopes to further attain the public’s trust towards AmanahRaya as a
company which promotes ethical values and integrity. In its first move towards
this objective, AmanahRaya had appointed a Chief Integrity Officer to establish
and execute the ARIP in line with the Government’s National Integrity Plan. To
ensure the success of ARIP, an action plan was formulated encompassing the
aspects of Education, Prevention, Enhancement and Punitive.
It is hoped the initiatives that has been put in place will receive favourable
support from all sectors so that we can succeed in creating a more professional
and dynamic working environment in line with the Nation’s aspirations as
embodied in The National Integrity Plan.
DATO’ AHMAD RODZI PAWANTEH
5
PURPOSE
The purpose of initiating the Plan is to foster and maintain public confidence in the company’s
integrity. This is achieved through the provision of a framework to build an integrity culture in
AmanahRaya by implementing the related objectives, strategies and program encompassed in
the National Integrity Plan.
BACKGROUND
THE NATIONAL INTEGRITY PLAN
On 23 April 2004, the Prime Minister Y.A.B Dato’ Seri Abdullah Bin Haji Ahmad Badawi launched
the National Integrity Plan. It was formulated with the purpose of enhancing ethics and integrity
so that it will become a way of life among the people. The Plan require all sectors, namely
Government, private, political parties, religious institution, trade unions, NGOs and other groups
to enhance their understanding of integrity and be committed to it. The Malaysian Government
believes that this sector is the prime mover of the economic growth in the country. The main
concern in the private sector with regard to integrity is corporate governance. The policy of the
Malaysian economy and sustained prosperity has enabled foreign companies to operate in this
country. Concurrently, it has also enabled the Malaysian private sector to venture globally in their
business operations.
The Role of the Private Sector
The initiative of enhancing ethics and integrity in the private sector has resulted in the drafting
of Malaysian Code on Corporate Governance (MCCG) in year 2000. Companies are required to be
transparent by making disclosures as per the Listing Requirements. Annual Reports are required
to include a statement concerning corporate governance, to indicate how the principles outlined
in MCCG are applied and how far the code is being observed. The company must provide
explanation for alternative practices that they have put in place.
In addition, a set of Business Ethics known as Rukun Niaga Malaysia was introduced and
implemented by the Ministry of Domestic Trade and Consumer Affairs in 2002. Rukun Niaga
Malaysia outlined six principles for conducting business vis-à-vis:- Honesty in doing business;
6
responsibility toward clients, society and environment; being humane to all mankind; fairness to
client; moderation in business conduct; and determination to succeed in business.
Integrity Agenda
The NIP emphasized the importance of the private sector to include the Integrity agenda in their
business operations. The strategies to help the government in achieving the NIP target are as
follows:
a)
Strengthen Corporate Sector Integrity.
b)
Promote and strengthen business ethics.
c)
Strengthen cooperation among all sectors through the concept of Malaysia Incorporated in Promoting Integrity.
d)
Strengthen cooperation between corporations and trade unions; and
e)
Enhancing corporate social responsibility and accountability.
CONCEPT
Ethics and integrity are two key words or concepts that run through the NIP. These concepts have
been explained in NIP.
Ethics
Ethics is a set of moral values and principles which forms the standards guiding the code of
conduct of individuals, organizations and professions.
Ethics Of Individual
Individual ethics consist of a set of values that guide the conduct and behavior of individuals,
enabling them to differentiate between right and wrong, good and bad, and between what
should and can be done, and what should not and cannot be done. These options will always be
present in the course of carrying out one’s duty in daily life or in the course of interaction with
others.
7
Ethics Of Organizations
For those working organizations, organizational ethics serves as guidelines in the conduct of
duties. These includes adherence to the principles of honesty, competency, trustworthiness,
truthfulness, transparency, accountability and justice. Since organizations continuously interact
with the public, organizational ethics also demands staff of the organization to uphold the Clients’
Charter.
Professional Ethics
Professional ethics is a code that provides guidelines for practitioners in various professions.
Professions with code of ethics include medicine, law, accountancy, journalism and education.
For example, a doctor or a judge is governed by his or her profession’s code of ethics. An editor
or journalist is governed by the code of ethics in journalism which regulates the dissemination
of information through the mass media. Those in the teaching profession are required to comply
with the code of ethics for teachers.
Integrity
In general, integrity is a quality of excellence that manifested in a holistic and integral manner in
individuals and organizations. Integrity is based on ethics and noble values and their concrete
manifestation in daily lives.
Integrity Of Individual
Integrity of individual is the harmony between what an individual says and does. His or her actions
are in accordance with moral and ethical principles as well as laws and regulations and do not go
against public interest. They also reflect promptness, correctness and quality.
Integrity Of Organizations
The integrity of an organization is reflected in the formulation and implementation of its code of
ethics, clients’ charter, and system or work procedures, as well as compliance with best practices.
The organization’s code of ethics is constantly reiterated, internalized and upheld by members of
the organization until it becomes second nature, and ultimately transforms into the culture for
the organization as a whole.
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AmanahRaya Integrity Plan (ARIP)
OBJECTIVES
To actively enhance a culture of professionalism and integrity in AmanahRaya
To prevent the incidence of misconduct and corruption linkages to other.
To ensure AmanahRaya’s integrity and transparency is sustained in daily practices through elements of honesty, efficiency and trustworthiness.
PEOPLE TO WHOM THE PLAN APPLIES
All Staff including AmanahRaya’s subsidiaries
Any person engaged under a contract for services; or
Any person engaged by the company for any activity.
INTEGRATED AND COMPREHENSIVE PLAN
The Plan is an integral part of the current reform process. It builds on existing mechanisms and
links to other plans, policies and processes including:
AmanahRaya’s Strategic Plan
AmanahRaya’s Annual Business Plan
AmanahRaya’s Corporate Values
AmanahRaya’s Social Responsibility
Risk Management Plan
Corporate Governance Compliance
AmanahRaya’s Annual Report
AmanahRaya Integrity Plan (ARIP) is an integrated and comprehensive plan of action. The
comprehensiveness of this plan is portrayed through the involvement of employees in the
organization. The integrated approach requires the usage of multi-strategies to manage
integrity.
9
INTEGRITY AND TRUST
AmanahRaya believes demonstrating a high integrity organization is a key factor in establishing
and maintaining customers’ confidence. Such confidence is essential. Confidence and trust
can only improve if the actions and behaviours we express meet customers’ expectation. The
society entrusts AmanahRaya with a special role, and in return rightly expects high standards of
behaviour. We are committed to demonstrating a level of professionalism and integrity that the
customers will be able to see and rely on. A major component of this is an overall integrity strategy.
AmanahRaya’s vision cannot be achieved without the trust, cooperation and participation of the
community. AmanahRaya is committed to developing this trust in a number of ways including
the establishment of a culture of “no tolerance” towards white-collar crimes and providing a level
of transparency in our systems and processes that builds confidence.
INTEGRITY IN SERVICE DELIVERY
The Integrity Plan is part of the management commitment to improve the quality of our service
delivery. It will be undertaken at every level and encompass everything we do. AmanahRaya
is committed to reforms that will strengthen the ethics and integrity of the organisation and
vigorously target misconduct in a more coordinated way. These include a commitment to
providing secure information systems, equity and ease of access to complaints processes,
clarifying and monitoring standards and managing risks.
CREATING AN INTEGRITY CULTURE
AmanahRaya commits to creating an integrity culture through recruitment, selection, training
and management practices. Every staff must develop a clear understanding of, and adherence to,
sound ethical behaviour.
CORPORATE GOVERNANCE PRACTICES IN AmanahRaya
The Board of Directors is committed to ensuring that the highest standards of corporate
governance are practiced throughout the Group as a fundamental part of discharging its
responsibilities to protect and enhance shareholders’ value and the financial performance of the
Group and the Company.
10
The Board currently consists of nine (9) members, comprising eight (8) Non-Executive Directors
(including the Chairman) and one (1) Executive Director. The Directors bring a wide range of legal,
business and financial experience relevant to the direction of an expanding trust company.
The Chairman holds a Non-Executive position and is primarily responsible for the orderly conduct
and working of the Board while the Managing Director is responsible for the day-to-day running
of the business and implementation of Board policies and decisions with the support of the
management team.
The presence of Independent Non-Executive Directors provides an effective Board with a mix
of industry specific knowledge and broad business and commercial experience. Directors are
equally accountable and responsible and the role of these Independent Non-Executive Directors
is particularly important in ensuring that the strategies proposed by the management are fully
discussed and examined, complied with the Companies Act 1965 and Public Trust Corporation
Act 1995 and/or any other regulations and also to take into account of the long term interests,
not only of the shareholders, but also of employees, customers, vendors and the public at large
with whom the Company conducts its business. The Board may seek advice from independent
experts whenever necessary at the Company’s expense.
To assist the Board in discharging their duties in reviewing the operations and performance of
the Company efficiently, the Board has delegated some of its responsibilities to the following
Committees:-
CORPORATE GOVERNANCE PRACTICES IN AmanahRaya
11
CORPORATE SOCIAL RESPONSIBILITY
As a responsible corporate citizen, AmanahRaya has undertaken various activities to provide
assistance to the general public. One of the main activities that the company has continuously and
consistently provided are donations and sponsorships towards the underprivileged, handicapped
as well as individual organizations. Notwithstanding that, AmanahRaya has also answered the
Government’s call in providing employment opportunities for unemployed graduates.
In 2003, ARB was among the pioneer companies that supported the Capital Market Graduate
Training Scheme (CMGTS), a program associated with Securities Commission in exposing the
graduates to the capital market industry. Till date, ARB has accommodated almost 50 trainees
from the program to undergo various exposures on Corporate Trust and Asset Management.
In view of meeting customers’ requirements, ARB found a need to allocate reputable front-liners
to entertain customers and ensure information is disseminated effectively. Hence, ARB formed
its own customized program specifically catering this aspect known as ARB’s Customer Service
Associate Scheme. This scheme allows the graduates to acquire knowledge and skills related to
Customer Service and provide a comprehensive exposure on the trustee business.
In March 2006, ARB marked another milestone with the signing of a Memorandum of
Understanding with three local universities, Universiti Malaya, Universiti Technology MARA and
Universiti Utara Malaysia for the “Jejak Graduan” program. This program encompasses two main
groups, internship students and Executive Associates, both having different aims and objectives.
Under this program, the Executive Associates will be exposed to ARB’s main operations and
ultimately develop them as part of succession planning.
It is ARB’s hope that with this continuous effort, a pool of skillful graduates will be able to contribute
to society and utilize all the competencies gained to achieve their career goals.
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Prevention
Enhancement
Punitive
Strategic
Planning
Corporate
Governance
Risk
Management
Corporate Value &
Social
Business Ethics
Responsibility
NATIONAL INTEGRITY PLAN ( NIP )
13
Diagram 1
VISION & MISSION
AmanahRaya INTEGRITY PLAN
Education
Continuous Monitoring
Design Control
Identify Gap
Risk Analysis
Identify core
Processes / Activities
Diagram 2
INTEGRITY RISK MANAGEMENT PROCESS
Formulate Action Plan
14
Diagram 3
AmanahRaya’s INTEGRITY FRAMEWORK
15
APPROACH
To achieve the objectives, four (4) approaches will be used:
EDUCATION
Develop, plan and implement integrated programs to increase knowledge, awareness and skills
of AmanahRaya employees in integrity management.
PREVENTION
Detect and identify weaknesses in practices, systems and work procedures and continue to
increase the level of efficiency by eliminating opportunities for corruption, fraud and abuse of
power.
ENHANCEMENT
This approach emphasizes on efforts to ensure compliance on work processes, systems, code
ethics and client’s charter. It focuses on efforts to recuperate any person or organization exposed
to and involved in activities that can tarnish the company’s integrity. It also involves efforts in
giving recognition to parties who are committed in upholding AmanahRaya’s integrity.
PUNITIVE
Develop a mechanism that will increase the ability to detect and punish those involved in activities
that will taint AmanahRaya’s integrity.
IMPLEMENTATION MECHANISM
The implementation of this plan needs an adjustment for the role and responsibility of the
Personnel Committee. This committee will monitor the implementation of the Integrity Plan.
The Personnel Committee’s Terms Of Reference (TOR) is extended. This committee is renamed as
Personnel and Integrity Management Committee.
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Terms Of Reference; Authorities;
Composition
Duties; Responsibilities
1. To recommend to the Board of Directors the
remuneration packages of all non-executive directors
in all forms inclusive of cash and non-cash benefits,
options and privileges granted by the Company.
2. To review and recommend on annual basis all benefits
and entitlements of all executive directors, and/or
Managing Director/Chief Executive Officer.
One (1) Non-Executive Independent
Director
– Chairman
Two (2) Non-Executive Independent
Directors
– Members
3. To establish a formal and transparent procedure for the :
a)
The framework or broad policy for the remuneration and benefit structure of entire staff of the Company.
Managing Director / Chief Executive
Officer
– By Invitation
b)
the scope and service agreements,
termination payments and compensation commitments for the entire staff of the Company.
Company Secretary
– Secretary
4. To recommend for the approval of the Board of Directors
of the policies relating to any performance related pay
schemes for the Company e.g. Annual Bonus.
5. To nominate for the approval of the Board of Directors
of the appointment, deployment, remuneration and
other scope of services for the General Managers.
17
Terms Of Reference; Authorities;
Composition
Duties; Responsibilities
6.
To be appellate body to review and decide on appeals
by affected Managers against the convictions and
sentences imposed by the Domestic Inquiries on
them.
7.
To approve the appointment and/or engagement
of such advisers and consultants as proposed by the
Management Committee in order to carry out and
fulfill the above responsibilities.
One (1) Non-Executive Independent
Director
– Chairman
Two (2) Non-Executive Independent
Directors
– Members
8.** Adopting a Strategic Integrity Management Plan for
the company.
9.** Overseeing the conduct of the company’s business
to evaluate and ensure that the business is being
managed properly with integrity.
10.** Identify principal fraud and corruption risks and
establishing the appreciate systems to manage the
indefinite it.
Managing Director / Chief Executive
Officer
– By Invitation
Company Secretary
– Secretary
11.** Reviewing the adequacy and effectiveness of both the
internal control and external Control system.
Note:
** New Terms of Reference for the Personnel and Integrity Management Committee.
18
STRATEGY
EDUCATION
To enhance the Integrity awareness in AmanahRaya.
Strategies
• Organize Activities That Will Increase Knowledge And Awareness On Integrity
PREVENTION
To ensure the elements of accountability and transparency are practiced in the organization.
Strategies
• Increase Transparency In Management
• Identify And Manage High Risk Areas Of Possible Fraud And Corruption.
• Develop Efficient & Effective Rules And Work Procedures
• Develop And Implement An Effective Code Of Ethics.
ENHANCEMENT
To ensure everybody and every department/ branch in the organization comply with the
integrity management principles.
Strategies
• Enhancing The Practice Of Corporate Governance In Amanahraya.
• Develop An Integrity Evaluation And Recognition System.
• Develop An Effective Integrity Monitoring And Reporting System
• Develop An Integrity Rehabilitation System
• Integrity Testing System.
PUNITIVE
To create an environment that any criminal and unethical act can be detected.
Strategy
• Develop An Effective Detection And Investigation System
19
CONCLUSION
The achievement of the various objectives in this plan depends on the support of the staff
throughout the organization. The success factors are the leadership commitment, sound policies,
effective communication and adequacy of resources. All leaders in the organization must hold
fast to the principles of honesty, efficiency and trustworthiness. They must be able to mobilize
and inspire their subordinates towards realizing the ARIP’s objectives. Effective communication
is the means to build integrity into everything an organisation does. The integrity elements will
only shape an organization’s culture if they are communicated by senior managers in ways that
are relevant to other staff and integrated with all the operations of the company. Therefore the
launching of ARIP should be the catalyst towards realizing the objective of enhancing integrity
and enable the company to become an institution of excellence in providing professional services
in trust administration and legacy management.
20
ACTION PLAN
21
EDUCATION
Strategy 1: Organize Activities That Will Increase Knowledge And Awareness On Integrity
NO.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
1.
Poster/bunting & lanyard
All staff
Integrity awareness
2.
Organize Integrity Training Programs
BOD and All staff.
Instill Integrity awareness
Including new staff and improve skill on
managing integrity
3.
4.
Spiritual session
•
ceramah agama
•
Qiamullail
•
Morning prayers (weekly)
Lecture series
•
All staff
Integrity awareness
All staff
Integrity awareness
external/internal speakers
5.
Chairman’s Remarks
BOD& All Staff
Integrity awareness
6.
Develop AmanahRaya’s Integrity Training
BOD & Staff
To have an effective
Integrity Training Program
Package
7.
All staff
Website info.
Integrity awareness &
knowledge
8.
All staff
Distribute ARIP & Bulletin
knowledge
9.
All staff
Essay competition
knowledge
10.
Integrity corner
External parties
Integrity awareness to the
(i.e supplier,
public
customer etc).
22
NO.
PROGRAM / ACTIVITY
TARGET GROUP
11.
Insert integrity in company’s advertisement
External parties
Integrity awareness to
public
& tender & supply documents
12
OBJECTIVE
External parties
Best practices statement
public
13
Incorporating suitable messages in external
External parties
public.
presentation.
PREVENTION
Strategy 1: Increase Transparency In Management
NO.
1.
PROGRAM / ACTIVITY
TARGET GROUP
Improve complaint & monitoring
All Departments
OBJECTIVE
Complaints are
settled within specified
management
period
Customer satisfaction
2.
Improve implementation on clients’ charter
All Departments
Customer satisfaction &
transparency
& report preparation
Improve efficiency
3.
All Staff
Develop a written policy on giving and
Give guideline to officers
in dealing with dilemma
acceptance of gifts.
situations.
23
Strategy 2: Identify And Manage High Risk Areas Of Possible Fraud And Corruption.
NO.
1.
PROGRAM / ACTIVITY
TARGET GROUP
Corruption and Fraud Risk Management
OBJECTIVE
All high risk
Continuous improvement
Departments
on current roles to prevent
corruption
Strategy 3: Develop Efficient & Effective Rules And Work Procedures
NO.
1.
PROGRAM / ACTIVITY
TARGET GROUP
All Departments
Update customer service guidebook
OBJECTIVE
Transparency on systems &
procedures
2.
All Departments
Improve IT application systems for main
systems’ efficiency
processes
3.
Improvement in delivery
All Departments
Ensuring full implementation of ISO
Operational excellence:
Improve efficiency of
9001:2000
department’s operation
system
Strategy 4: Develop And Implement An Effective Code Of Ethics.
NO.
1.
PROGRAM / ACTIVITY
TARGET GROUP
All Staff
Develop AmanahRaya Code of Ethics
OBJECTIVE
To ensure staff understand
and practice good business
behaviour.
24
ENHANCEMENT
Strategy 1: Enhancing The Practice Of Corporate Governance In Amanahraya.
NO.
1.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
Board of Directors. To assist BOD on the
Board Policy Manual
understanding of the Board
Policy Manual.
2.
Board of Directors. To give induction
Directors’ Training
programme for new recruits
to the Board.
3.
Board of Directors. To initiate an assessment
Review on Mix of Skills.
of the current skill set of
BOD members to identify
any gap in qualification
and experience to drive the
Company.
Strategy 2: Develop An Integrity Evaluation And Recognition System
NO.
1.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
Introduce the system of the triple bottom
Board of Directors
Improve AmanahRaya’s
line: in addition to financial report and
and AmanahRaya
transparency and
occupational safety report, AmanahRaya
Management team accountability in corporate
management
should also introduce self disclosure report
on corporate activities.
2.
Implement the Performance Management
AmanahRaya Top
Enhance accountability
System for top management
Management
among top management
25
NO.
3.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
All Depts
Inculcate business ethics
Organize Integrity Recognition Award/
All AmanahRaya
Encourage staff involvement
letter
staff
and inculcate honesty &
Establish a policy on relationship with
vendor and supplier
4.
responsibility
Strategy 3: Develop An Effective Integrity Monitoring And Reporting System
NO.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
1.
Making Integrity as Permanent Agenda in
Senior
To supervise, implement &
Management Meeting
Management
monitor the implementation
of the Integrity Plan
2.
3.
4.
5.
All AmanahRaya
To instill loyalty, sense of
staff / Vendor
belonging & accountability
Develop an internal reporting system and
All AmanahRaya
To Provide an effective
Policy
Staff
reporting mechanism
Develop information channel for whistle
All AmanahRaya
To provide proper channels
blowers
staff / Vendor
of complaints
Implement full asset declaration
All AmanahRaya
Improve AmanahRaya’s
staff
transparency
Enforcement of Integrity Pledge
26
Strategy 4: Develop An Integrity Rehabilitation System
NO.
1.
2.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
Implement counseling/ training program
All AmanahRaya
To enhance conscience in
for problematic staff.
staff
the individual
Staff profiling
All AmanahRaya
To achieve job person match
staff
Strategy 5: Integrity Testing System
NO.
1.
2.
3.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
All AmanahRaya
To evaluate the level of
staff/ Vendor
integrity in the Company
All AmanahRaya
To ensure compliance of
Staff & Vendor
process & procedures
Audit on compliance to guidelines &
All AmanahRaya
To ensure proper
practices
Staff & Vendor
implementation of the
To organize integrity test.
Implement mystery shopper
guidelines & practices
27
PUNITIVE
Strategy 1: Develop An Effective Detection And Investigation System
NO.
PROGRAM / ACTIVITY
TARGET GROUP
OBJECTIVE
1.
Analyse and improve the present detection
All AmanahRaya
To have an effective
mechanism.
Staff / Vendor
detection mechanism
to detect criminal and
unethical acts
2.
Update the internal inquiry procedure.
28
All AmanahRaya
To ensure compliance of
Staff & Vendor
process & procedures
Rukun Niaga Malaysia
Honesty in doing business
Responsibility toward clients, society and
environment
Being humane to all mankind
Fairness to client
Moderation in business conduct
Determination to succeed in business.
29

Amanah Raya Berhad

Transcription

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