Our Happy Place - Worcester City Council

Transcription

Our Happy Place
Our Five Year Report 2010/15
YEAR’S PROGRESS
Contents
5
WELCOME
6
BACKGROUND
7
STARTING OUT
8
OUR
PARTNERSHIP
20
CONCLUSION
10
OUTCOMES,
IMPACT & LESSONS
21
NEXT STEPS

HYPERLINKS
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5
Welcome
In this report you’ll be able to discover just some of the
ways in which the Our Happy Place Partnership has been
able to create real, lasting change to the lives of individuals,
communities and the issues we strive to tackle.
We have worked hard over the course of the last five years
to ensure that we provide opportunities and support to
our communities in order to fulfil their potential. A range
of projects have been delivered and a diverse range of
community organisations have been involved along
the way. Through its strong team of local partners with
effective reach into communities, the OHP partnership
has aimed to provide local solutions for people.
The scale of the activity within these communities over
the past five years has been remarkable, and really has
changed lives. I would like to thank each member of the
partnership board, our sponsors, and most importantly our
community members who dedicate so much of their time
and energy to lead, support and deliver this amazing work.
Nina Warrington,
Chairperson of the OHP Partnership,
Strategic Housing Service Manager,
Worcester City Council
6
Background
The area of highest need programme was
We used the indices of Multiple Deprivation
a Worcestershire Partnership initiative
and other sources of information, such
to bring members of both County and
as annual household incomes, health
District Local Strategic Partnerships
data, and crime data to identify which
together to tackle the issues affecting
areas of Worcester to focus on.
the county’ s most deprived areas.
Based on this data funding was targeted
In 2010, the Worcestershire Partnership
to benefit communities within the wards
awarded funding to Worcester City
of Warndon, Gorse Hill and Rainbow Hill,
Council, from the Local Area Agreement
outlying neighbourhoods in the north east
reward grants, for five years (2010-2015)
of Worcester City. These wards contain
to address inequalities that existed in
a total population of 16,853 (ONS mid
‘areas of highest need’, designated as
year population estimates, 2011) which is
such due to the high levels of deprivation
roughly 17% of the Worcester population.
outcomes amongst local residents.
7
Starting Out
Data from a range of sources and organisations indicated significant
inequalities between residents living in the wards of Warndon,
Gorse Hill, and Rainbow Hill compared to the rest of the city.
For example, life expectancies of people living in these target wards
were typically five to ten years below those living in the rest of the city,
and annual household income was significantly below the city average
with 19% of households in Warndon earning less than £10,000.
During 2010/11 we worked with our communities in our target wards
to find out what their key issues were, where they thought support
was needed and how this related to our data. We conducted street
surveys and group conversations, talking to over 800 people.
Based on the knowledge gained, we chose the following
overarching aims for the focus of our work:
• to improve outcomes for young people
• to improve outcomes for families
• to improve health and well being
• to improve the environment
• to increase levels of skills, learning, training and employment
• to increase financial inclusion
• to improve safety
• to increase community involvement and engagement
8
Our Partnership
A group of like minded local organisations from the public,
community and voluntary sector formed a board to
provide strategic direction and oversee the funding.
The board consists of the following members:
Warwick Neale
Team Manager,
Cleaner and Greener City,
Sue Rogers
Head of Service, Worcester City Early Help,
Action for Children
Nina Warrington
Service Manager, Strategic Housing
Service, Worcester City Council
Rosemary Williams
Director of Practise, Engagement & Service Development,
NHS South Worcestershire Clinical Commissioning Group
Jude Langton
Community Safety Manager,
Worcester City Council,
Safer Worcester Partnership
9
Jan Nelson
Healthy Communities Manager,
Public Health, Worcestershire
County Council
Councillor Jo Hodges
Chairperson of the Warndon &
Tolladine Community Forum
Helen Scarrett
Chief Executive,
Worcester Community Trust
Carolyn Davies
Economic Development Officer (People),
Economic Development and Planning Policy,
Sue Heelas
Assistant Director of Housing
and Community Services,
Fortis Living
Outcomes,
Impact and
Lessons
12
The challenge: Improving Community Safety
Crime and anti-social behaviour was higher in our area than in the rest of the city. Domestic violence was
particularly high, with a total of 555 calls made to West Mercia Police relating to domestic violence from
our area, which is nearly 30% of all domestic violence calls for the whole city.
The
What
challenge:
has changed?
Improving Community Safety
There is strong evidence that crime and anti social
wider reporting of incidents and perhaps a greater
behaviour incidents are down and there are fewer
confidence in the criminal justice system.
victims in our communities. This is in line with
falling crime nationally – however, we believe that
our local prevention activities have had some
Baseline
2014/15
1,558 (in 2009/10)
1,314
impact on specific local issues, such as burglary
Crime Incidents
and domestic abuse. People feel more confident
Burglary incidents
176 (in 2009/10)
111
about the reporting processes meaning that issues
Anti Social Behaviour incidents
2,123 (in 2009/10)
1,203
Domestic Violence Incidents
2,151 (in 2011/12)
2,174
get dealt with quicker and more effectively. An
increase in domestic violence incidents shows
Snapshot on what we did
DAWN Project
Door Knocking Project
Since the project began it has supported over
Safer Worcester has worked with partners
200 women and 252 children. The service
from the Fire Service, Police, Housing,
offers a variety of support including safety
Neighbourhood Watch, and County Council
planning, guidance in accessing benefits and
Public Health to deliver over 600 anti
financial advice, help in accessing the criminal
burglary home smartwater kits and free fire
justice processes, emotional support, raising
safety checks to local households, and to
self confidence and promoting well being.
make referrals to lifestyle services such as
health trainers and smoking cessation.
People have turned their life around with
the support of the DAWN project. Some of
these women have formed a survivors group
called “DAWN’s Little Sister” and they have
been supporting DAWN by making and selling
jewellery to raise funds for the project. For
more information please watch this film.
13
The challenge: Reducing Smoking
Our target area showed significant health inequalities compared to the rest of the city. Men from the
city’s richest areas could expect to live over nine years longer than those in Warndon, Gorse Hill and
parts of Rainbow Hill, while women in the richest areas could expect to live five years longer.
Smoking was a major contributing factor to these early death rates and our target area had
the highest smoking rate in the county (40.8% compared to a 25.7% average in the rest of
the city). Warndon has the highest smoking related mortality rate in Worcestershire.
A consultation with residents showed that 78% of the people living in the area
wanted to quit smoking. 65% of these people wanted their stop smoking
provider to provide them with advice and support to quit smoking.
What has changed?
Stop smoking services within our target area
In 2015, Worcestershire County Council and
have displayed pleasing figures, with providers
Worcester City Council signed up to the Local
reporting a 78.9% success rate throughout 2013.
Government Declaration on Tobacco Control,
This means that those using the services are very
showing a renewed local commitment to act
likely to succeed in stopping smoking. However,
at a local level to reduce smoking prevalence.
we still need to make sure that local people are
This is a welcome sign that the major cause of
aware of the service available to help them to
ill-health and early death in the OHP target area
quit, and have every encouragement to do so.
is now seen as a priority for the whole Council.
Family Quitting Project
Smoke Free Campaigns
This project encouraged women of child
The partnership has worked together to
bearing age to access stop smoking
support a range of smoke free campaigns
services and quit smoking for good which
which aimed to raise awareness of the
produced some promising results.
dangers of smoking and to signpost people
to the right support to help them quit.
14
The challenge: Improving Health and Wellbeing
Many people in our target area experience poor health and well being. For example, 21.4% of people in Gorse Hill
have a limiting long term illness compared to 16.2% in Worcester. The self reported health of residents shows that
25% report as “not good” in Gorse Hill.
The
What
challenge:
has changed?
The good news is that people are living longer
smoking, poor diet, physical inactivity and
within our target area and life expectancy has
drinking too much alcohol. The OHP partnership
increased similarly across the population of
tried two new ways to address lifestyle choice
Worcester. However, a small number of conditions
more widely, by engaging local people as
still cause the majority of premature death and
health champions, and empowering them to
ill health within our target communities. These
support others in seeking early access to services
conditions are linked to four key behaviours:
which would encourage behaviour change.
Strengthening
Healthy Communities
Community Connectors
The South Worcestershire Clinical Commissioning
‘connect sessions’ which help people to improve
Group funded an organisation called Turning
their physical and mental health and well being.
Community Connectors run free and informal
Point to run this local project. Seventeen
local people were recruited as ‘community
The sessions help people to problem solve key
health champions’ and trained to conduct
issues in their lives by signposting them to the right
local research, surveying over 300 local
support needed and supporting them to make key
residents, and working on the co-design of
lifestyle changes. Participants also benefit from
three new support services for local people.
mutually supporting each other where possible.
Within 10 months the Community
This project started a new dialogue between
Connectors have supported 420 people
stakeholders, residents and commissioners about
ranging in age from 18 to 81 years old.
what support the community requires and how
it can be achieved. It centered conversations
Within these 420 people: 221 people have
around the real-lived experiences of members
been signposted to further health support,
of the community and provided channels for the
100 people have been signposted to specialist
voice of the seldom heard residents to be heard
services for older people, 25 people have been
by commissioners and service deliverers. For
signposted to specialist financial services,
further information have a look at this film.
5 people have learnt to use the internet for
the first time, and 5 unemployed people
Some of the learning from this project has been
have gained employment. Five people have
embedded in the health sector more widely,
also started to volunteer for the project.
and one local GP practice now has a community
health champion available on site, and a
local GP championing this new approach.
16
The challenge: Improving the Environment and Community Facilities
Our initial surveys showed that people’s top three environmental concerns were: litter, dog fouling and unkempt
public spaces. 27% of people wanted more provision for young people (facilities, play and green areas,
youth facilities).
What has changed?
The whole community has worked together
housing has been built, outdoor park gyms
to create better facilities, housing and cleaner
have been installed, a new youth centre has
green spaces in neighbourhoods such as
been built, existing housing has been upgraded
Warndon, Brickfields and Blackpole.
and a range of community facilities have been
improved. Local services that look after the
Trees have been planted, community gardens
community facilities, housing or the environment
have been created, park and play areas have
have also changed the way they work locally to
been revamped or cleaned up, new affordable
meet the changing needs of their communities.
Housing Improvements
Fortis Living have worked hard to deliver:
• 16 new affordable two and three bedroom
homes built for rent in Ennerdale Close;
• Six new affordable homes built
for rent in Troutbeck Drive;
• £1,000,000 spent on sprucing up
over 700 properties (including three
sheltered housing schemes);
Transferring Assets
to Communities
Three community centres within our target
area have been successfully transferred
from the city council to the management of
a local community organisation: Worcester
Community Trust. This has enabled
greater ownership of these community
hubs by the communities who benefit
from them, while securing their future to
be maintained as community spaces.
• 36 flats in Randwick Drive, Warndon,
28 flats in Avening Close, Warndon
and 14 flats in Rose and Lilac
Avenue, Tolladine, benefitted from
upgrades to communal areas;
• 14 homes in Maple Avenue and
Portesfield Road, Tolladine had their
garden extended through the removal
of a redundant access road that had
become an antisocial hot spot;
• Installation of a new play area
in Rose Avenue, Tolladine.
17
The challenge: Increasing Financial Inclusion
Levels of personal debt have increased significantly over the last 10 years nationwide. 10% of adults in Warndon
were struggling to pay off debts of £5k- £15k in 2012. Fuel poverty has also been increasing, which is defined as
those who have to spend 10% or more of their income to achieve adequate warmth and light. 45% of people we
surveyed told us that ‘money problems and debt’ had the most impact on their overall health and well being.
The
What
challenge:
has changed?
Our target area remains a place where people are
it is hard to know the full extent of the problem as
on low incomes. Local people have benefitted
we do not know how many people are struggling
from access to appropriate financial products and
with debt but have not sought help locally.
advice. Debt is still an issue for many people and
Loan Shark Campaign
The Illegal Money Lending Team is a
criminal investigation team based in
Birmingham and covering England. They
are a standalone Trading Standards unit
who identify, investigate and prosecute
Illegal Money Lenders or Loan Sharks.
The Team has worked partnership with
the OHP Partnership to deliver a wide
Budget Management
Courses
A number of free courses have been delivered
to local people teaching them budget skills
and toolkits for managing their money.
This has put more people in control
of their finances enabling them
to save and prevent debt.
range of projects over the last four years.
This work has highlighted the dangers of
loan sharks and worked to prevent these
criminals reaching vulnerable people
in our communities. Front line staff and
volunteers have been trained in the
dangers of loan sharks which has enabled
them to support and signpost anyone they
meet in their day to day work who has
been a victim of this crime. Our joint work
has raised awareness locally and reporting
of known loan sharks has increased.
More Homes Heated
Fortis Living used Energy Company
Obligation funding to apply external wall
insulation to hard to heat homes in our
target area, helping residents to reduce
heating bills. The scheme was extended to
private home owners too. 1,500 homes in the
area are now warmer, adding value to the
house prices and reducing the energy bills.
19
The challenge: Increasing Community Engagement
Our baseline figures told us that 62% of our residents felt that they did not belong to their neighbourhood. Local
involvement (such as volunteering) in our target area was low. Our survey told us that 78% of people were not
interested in volunteering and many of them did not have an understanding of how volunteering would benefit
their community, while 75% of people did not wish to influence decision making. 83% of people did not want to
be part of a group that helps to address local issues.
We also recognised that there was lots going on locally, but that people were not aware of the activities and
support services available to them, or how to access them.
What has changed?
The amount of people and the time given in
has helped design, implement and sustain
volunteering to support local activities has
some fantastic projects. However, it has not
increased gradually over the last five years.
proved possible to communicate with all
groups equally and community engagement
Across the project, community engagement
still requires substantial time and resources.
Snapshot on what we dvid
Community Funding Panel
We were successful in becoming part of the National Community First Neighbourhood Matched
Fund Scheme which meant we were able to allocate match funding over four years to our voluntary
and community groups to deliver, in their view, the best solutions to meet our local priorities.
Local residents and other public representatives formed a funding panel to make decisions on
how this money would be allocated to
local projects. Further information on our
panel members can be accessed here.
Sharing Information
Projects
2010/11
£14,060 grants allocated to community groups
to support local delivery. Approximately 10,000
hours of time given by volunteers
2011/12
Community Notice Boards have been
2012/13
regular ‘What’s On’ guide to let people
2014/15
installed and the OHP publishes a
know about the many activities, events
and services available locally.
OHP Champions
The OHP Partnership has benefitted from working with seven local leaders who have
volunteered their time to work as ambassadors, advocates and supporters of our local
communities. Further information on our champions can be found here.
20
Conclusion
Overall the OHP Partnership has succeeded in making
sure more things work for local people. Warndon, Gorse
Hill and Rainbow Hill are now better places to live.
The outcomes and impacts highlighted in this report are
testament to the investment of our local communities to work
together in a more focussed and coordinated way to tackle
local challenges and deliver better local outcomes. The OHP
Partnership has started to give people more power over local
services and budgets in their neighbourhoods, aligning these
with all the other resources that the community can bring.
Many of the OHP initiatives have contributed to wider local
improvements and leveraged wider investments into the areas.
OHP Partnership activity has given a useful insight into some of
the city’s hard pressed communities, and has shown how we
can work to reduce inequalities in these areas. A partnership
response to interventions within neighbourhoods suffering from
multiple problems has provided a more comprehensive approach
to the challenges faced and has proved important in any efforts
to affect change. Working collaboratively with our communities
to address shared priorities has produced long term benefits.
21
Next Steps
The OHP came to an official end in May 2015, but its
legacy will continue in a number of ways.
The OHP Partnership members have committed to continue
to work as a local group to tackle inequalities in the city.
Following a Worcester City Council Scrutiny Committee Review,
Worcester City Council has committed to provide match funding
grants for community groups to support our on-going work to reduce
inequalities. The council will also provide officer time to support
coordination of all OHP work. As a partnership we have already held
some initial workshops to develop a new action plan and are working
to secure more resources to support any new delivery. We aim to
maximise the potential for learning from Phase 1 of the OHP Partnership’s
work, and are looking forward to this exciting second phase of OHP.
22
Message from
the Coordinator
It is impossible for me to list everyone who helps us continue our
work. The partnership would like to extend our heartfelt thanks to
all our supporters particularly those listed who work closely with
us to help build resilient communities and a sustainable future.
We thank you:
Worcestershire Partnership
Shenstone Group - especially our champions
Blackpole and Fairmount Community Group
Warndon and Tolladine Community Forum
Friends of KGV Playing Fields
Disability Sport Worcester
Rainbow Hill Centre
Worcester Play Council
Nexus Housing
Hollymount School
Warndon Primary School
Cranham Primary School
St Barnabas Primary School
St Joseph’s Primary School
Tudor Grange Academy Worcester
Worcester Volunteer Centre
England Illegal Money Lending Team
Community Development Foundation
Turning Point
Francesca Davies,
Community Partnerships
Coordinator, Worcester City Council
For further information please contact:
Francesca Davies, Community Partnerships Coordinator, Strategy and Partnerships Team,
Strategic Housing Services, Worcester City Council, The Guildhall, Worcester WR1 2EY
Tel: 01905 721 131 / 07768 055191
Email: [email protected]
Worcestershire County Council Identity Guidelines
Twitter: @OurHappyPlace_
Corporate plan style
Facebook: facebook.com/ourhappyplaceworcester
Wherever possible what we do should be tied into one of our corporate plan priorities, this document
shows how the corporate plan style should be applied through the use of priority visuals, colours and
The Corporate Style Font is Sketch Block Bold and
Sketch Block Light, this is to be used in conjunction
Worcester
Cityvisuals
Council.
rights
permitted
for
research,
styles. One of the priority
should be usedAll
to highlight
which reserved.
area of our corporateReproduction
plan the work
with the
WCC corporate Font,
Agenda.
contributes toward, two visuals have been developed for each priority, each priority area has been
assigned a colour
from the and
WCC colour
palette
private
study
internal
circulation within an organisation.
Extracts may be reproduced provided the source material
is acknowledged.
Sketch
Block Light
Championing...
Open for Business
Championing...
Open for Business
WCC Light Blue
C100; M32; Y2; K0 | R0; G122; B201
pantone 3005
Sketch Block Bold
This report was designed by University of Worcester student Martin Price,
Supporting...
Supporting...
WCC Purple
C85; M100; Y0; K12 | R55; G25; B114
with
support
from
Helen Holmes, Senior
s
pantone 268 Lecturer / Practitioner in Graphic Design.
n and Familie
Childre
Protecting...
The Environment
Promoting...
Health and Well-being
Children and Families
Protecting...
The Environment
Promoting...
Health and Well-being
WCC Green
C93; M4; Y100; K26 | R0; G121; B52
pantone 356
WCC Magenta
C19; M99; Y0; K8 | R164; G0; B114
pantone 675
9

Our Happy Place - Worcester City Council

Transcription

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