Midnight Gun Heralds 2016 Group Perspective on China

Transcription

Midnight Gun Heralds 2016 Group Perspective on China
VOLUME 1 2016
Group
Perspective
on China
Innovation in a
Digital World
Taking the
Lead
Student
Advocates
Embrace Mental
Health
Midnight Gun
Heralds 2016
China
Perspective
www.jardines.com
In an in-depth look at China’s
prospects, the Group
examines how it can make
the most of the opportunities
for its businesses in this
economic powerhouse.
Page 08
Download the app
for Thistle magazine
Contents
Firsthand Insight
Page 07
The Mindset
Challenge
Supports Arts
Project
Page 27
China
Powerhouse Fuels
Opportunities for
Group Businesses
Gammon
Keeps
CarbonCare®
Label
Page 08
Page 23
From the Centre
03
Warm Welcome from Group Chairman for Chinese President
Scottish Theme as Midnight Gun Heralds 2016
Perspective
08
China Powerhouse Fuels Opportunities for Group Businesses
Taking the Lead
14
Hongkong Land Turns Dreams into Reality
Siam City Cement Lays Foundations for Future Growth
Recognizing Performance
Siam City Cement
Lays Foundations
for Future Growth
Page 16
22
Service and Courtesy Pays Off for Group Companies
Gammon Keeps CarbonCare® Label
Showing Spirit
26
Health in Mind Advocates Begin Learning Process
Bonding in Beijing
Developing Talent
32
Conferences Reflect Group Synergy
JLT Global Talent Exchange Broadens Horizons for High Performers
Enterprising Matters
36
PAMA Invests in Human Capital
Thistle Volume 1 | 2016
01
MD’s Desk
Taking the
Long-Term View
In a world where short-term gain is often the name of
the game, it is important to reflect on the benefits of
taking a longer-term view. The Jardine Matheson Group
has never been afraid to take risks, but this has always
been balanced by prudent financial management and
a determination to see a job through. A good example
is our increased exposure in mainland China where the
Group’s investments now exceed US$8 billion.
The economy in China is currently undergoing a major
transition, GDP growth has slowed and the stock market
has had a shaky start to 2016. As the world’s largest
trader and with an economy that is contributing 25% to
global GDP growth, this is having a significant impact
worldwide. However, while we accept that China may be
in for a tough few years, in the longer term we still see
tremendous opportunities ahead for the Group as the
economy emerges from being export led to one driven by
internal consumption.
In particular, we are excited by the increasing wealth in
the country and the growth of the middle class, both of
which are playing to the strengths of our businesses.
The Group’s involvement already covers many aspects of
life in China with our businesses focused on providing
premium products and services to meet the aspirations
of the high to middle income group. In addition, we are
well positioned to explore new opportunities in areas
such as healthcare and education. We recognize that
the slowdown will affect the level of growth in the short
term, but we intend to be there for the long haul, and the
benefits that will ultimately bring.
The career development of our people is another matter
on which the Group tends to take a long-term view and
I am delighted that in the senior management changes,
which we have recently announced, all of the executives
have been appointed from within the Group. This is
testament not only to their personal achievements, but
also to the depth of talent that exists in the Group. I wish
them all every success in their new posts.
As we enter the Chinese New Year of the Monkey, I also
wish everyone good fortune in the months ahead.
Ben Keswick
02
The Group’s involvement
already covers many
aspects of life in China
with our businesses
focused on providing
premium products and
services.
Managing Director
Ben Keswick
From the
Centre
Warm Welcome
from Group Chairman for
Chinese President
Jardine Matheson Group Chairman
Sir Henry Keswick extended a warm
welcome to Chinese President Xi Jinping on
his arrival at Mandarin Oriental Hyde Park,
London. The President accompanied by his
wife, First Lady Peng Liyuan, spent a night
in the hotel on the eve of his four-day State
Visit to the United Kingdom. The delegation
continued to stay in the hotel for the
duration of the visit.
Following their stay at Mandarin Oriental
Hyde Park, President Xi and Madame Peng
departed the next morning for Buckingham
Palace and the start of the official
programme for the State Visit, the first to
the UK by a Chinese President for a decade.
During the visit, more than £30 billion
(US$43.5 billion) worth of trade and
investment deals were completed.
Numerous commercial deals spanning
a range of sectors, which included the
creative industries, retail, energy, health
and technology, financial services,
aerospace and education were signed,
providing an opportunity for British and
Chinese businesses to forge stronger links
in what is viewed by both governments as a
global partnership for the 21st century.
The visit heralded what has been described
as a new ‘golden era’ in UK-China relations
and a firm belief that the vast size and
potential of China’s economy will continue
to drive strong growth, even as China is
undergoing enormous transformation. This
is reflected in China’s growing importance
to the Jardine Matheson Group, which has
over US$8 billion invested in the country,
and sees further tremendous opportunities
for Group businesses in the long term,
especially as GDP per capita rises and
spending power increases.
Thistle Volume 1 | 2016
03
From the Centre
Group-wide
Management Changes
Adam Keswick
Y K Pang
James Riley
A number of Jardine Matheson Group-wide
management changes are taking place
during 2016, which reflect the Group’s
strategic direction and the process of
evolution currently underway in a number
of its businesses.
replace Edouard Ettedgui who is stepping
down. Mr Ettedgui will continue as a
non-executive director. Mr Riley will be
succeeded on the Board by John Witt,
who is currently Chief Financial Officer of
Hongkong Land. Mr Witt will also join the
board of Dairy Farm.
On 31st July 2016, Adam Keswick will
move to the United Kingdom where he
will become Chairman of Matheson &
Co and in due course take on additional
responsibilities in the Group’s business
interests in the UK. He will maintain his
existing directorships in the Group’s
principal listed companies and be actively
involved with the Group’s businesses.
Replacing Y K Pang as Chief Executive
of Hongkong Land on 1st August 2016
will be Robert Wong, who has been an
Executive Director of management company
Hongkong Land Limited since 1996. Simon
Dixon, who is currently Finance Director of
Astra, will move to Hongkong Land as Chief
Financial Officer on 28th April 2016.
Mr Keswick will be replaced as Group
Deputy Managing Director on 1st August
2016 by Y K Pang, who will move across
from his current role as Chief Executive of
Hongkong Land. Mr Pang will, in particular,
assume oversight of Jardine Pacific and
Jardine Motors, and responsibility for
overseeing the strategic development of
the Group’s interests in mainland China,
where Group investments now total over
US$8 billion. Mr Pang will also join the
boards of Jardine Strategic, Dairy Farm
and Mandarin Oriental, while remaining a
director of Hongkong Land.
Prior to the above changes, James Riley will
move from his current position as Group
Finance Director to Mandarin Oriental
Hotel Group on 31st March 2016, where
he will be appointed as Chief Executive to
Robert Wong
04
Simon Dixon
John Witt
Group Treasurer Adrian Teng will move to
Jardine Cycle & Carriage on 1st April 2016
as Group Finance Director where he will
have a particular focus on Jardine Cycle
& Carriage’s growing non-Astra business
interests. He will be replaced by Craig
Beattie, who is currently Finance Director at
Jardine Motors in the UK.
S C Chiew, who has been the Group Finance
Director of Jardine Cycle & Carriage since
2006, will become Finance Director of
Astra in place of Simon Dixon. John Witt
will also be appointed a commissioner
and an executive committee member of
Astra, while Adrian Teng will become a
commissioner. These appointments are
subject to shareholder approval at Astra’s
annual general meeting, which is due to be
held on 27th April 2016.
Adrian Teng
Craig Beattie
S C Chiew
Asia Pacific Regional
Board Meets in
Ho Chi Minh City
For the first time, the Jardine Matheson
Group’s Asia Pacific Regional Board (APRB)
meeting was held in Ho Chi Minh City,
Vietnam.
Directors, Country Chairmen and Chief
Executives of the Group’s main listed
companies met to discuss performance over
the past year and consider the strategic
direction of the Group. Guest speakers
included Dragon Capital Chief Executive
Officer Dominic Scriven who spoke about
the state of the Vietnamese economy and
the general optimism currently surrounding
it; Chairman of the Yangon Heritage Trust
Dr Thant Myint-U, who addressed the
gathering on Burmese domestic politics
and international relations in the aftermath
of the 2015 elections; and McKinsey
Senior Adviser Nick Arnold, who gave a
presentation on the world of disruptive
technology.
Front row, sixth left: Jardine Matheson
Group Chairman Sir Henry Keswick
with Directors, Country Chairmen and
Chief Executives of the Group’s main
listed companies at the Asia Pacific
Regional Board meeting, which was
held in Ho Chi Minh City, Vietnam.
Strategic
Co-operation with
China Construction
Bank
The Jardine Matheson Group and China
Construction Bank (CCB) have signed a
strategic co-operation agreement in London
to reflect their growing relationship.
In early 2014 CCB’s Head Office in Beijing
classified the Jardine Matheson Group as
its ‘second non-Chinese company’ and a
global strategic client. This followed an
18-month engagement with CCB to identify
partnership opportunities. CCB has also
been involved with finance arrangements
for a number of Group companies.
Seated left: China Construction Bank
Chairman & Executive Director Wang
Hongzhang and Jardine Matheson Group
Chairman Sir Henry Keswick at the signing
of the strategic co-operation agreement.
Thistle Volume 1 | 2016
05
From the Centre
Scottish Theme as
Midnight Gun
Heralds 2016
There was a particularly Scottish theme
to the traditional Jardines’ Midnight Gun
Salute to the New Year, which was fired
by Mrs Clare Keswick, wife of Jardine
Matheson Group Deputy Managing Director
Adam Keswick. The gun firing party was
led by pipers and escorted by a guard of
honour of young executives dressed as
Scottish Highland warriors, paying respect
to the Group’s Scottish heritage and as a
tribute to Mr and Mrs Keswick. Mr Keswick
will return to the United Kingdom at the
end of July 2016 to take up the position
of Chairman of London-based Group
company, Matheson & Co.
Lord Sassoon Plays
Prominent Role in
Chinese State Visit
Jardine Matheson Group Director Lord
Sassoon, in his role as Chairman of the
China-Britain Business Council (CBBC),
played a prominent role in Chinese
President Xi Jinping’s State Visit to the
United Kingdom. He was introduced to
President Xi and First Lady Peng Liyuan
at a House of Lords reception following
the President’s speech to both Houses of
Parliament. He also represented the CBBC
at the State Banquet at Buckingham Palace
and at the following night’s banquet hosted
by the Lord Mayor of London. Additionally,
Lord Sassoon represented British
business at a meeting with the President
at Mandarin Oriental Hyde Park, which was
also attended by Matheson & Co Director
Lord Powell.
Indonesian
Dignitaries Visit
Matheson & Co
The former President of Indonesia,
His Excellency Dr H Susilo Bambang
Yudhoyono, accompanied by the
Indonesian Ambassador to the United
Kingdom, His Excellency Teuku Mohammad
Hamzah Thayeb, have paid a visit to
Matheson & Co in Lombard Street where
they were hosted to lunch by Jardine
Matheson Group Chairman Sir Henry
Keswick and Matheson & Co Directors Lord
Leach and Lord Powell.
The former Indonesian President was in
London to speak at The 7th World Chinese
Economic Summit.
06
Firsthand Insight
One on One Meeting
Jardine Matheson Group Director Lord
Sassoon and Group General Counsel
Jeremy Parr gained firsthand insight into
Astra and other Group business interests in
Indonesia during a two-day visit.
Matheson & Co Director Lord Leach and the
Chairman of the Alibaba Group, Jack Ma, held
a private meeting in London during a recent
visit to the UK capital by Mr Ma. The meeting
followed a dinner for 16 guests given by Mr Ma
at Claridges and attended by Lord Leach.
They started at the Sunter Assembly
Plant of PT Astra Daihatsu Motor and then
proceeded to PT Astra Honda Motor’s
facility at Cikarang where they viewed the
assembly process of Honda motorbikes.
From there, Lord Sassoon and Mr Parr
moved on to the Toll Gate at Cikupa, which
is operated by Astra subsidiary PT Marga
Mandalasakti and controls a 72.5-kilometre
stretch of highway between Tangerang
and Merak.
The Alibaba Group is one of the world’s most
successful Internet-based businesses and
entrepreneur and philanthropist Mr Ma is
currently the richest man in China and the
18th richest globally, with an estimated net
worth of US$23.6 billion.
Next day Lord Sassoon and Mr Parr
visited PT Astra Sedaya Finance, Tunas
Ridean BMW Saharjo and Jakarta Land
development, World Trade Center (WTC)
Sudirman. There they toured the offices of
PT Permata Bank and Permata Prioritas and
saw the development of office tower WTC III
and the Jendral Sudirman mosque.
Lord Sassoon and Mr Parr concluded their
visit at the show unit of Anandamaya
Residences, a Hongkong Land and Astra
joint venture. The luxurious residential
project is located in the Central Business
District of Jakarta.
Lord Leach (left) and Jack Ma.
Enduring Relationship
Matheson & Co Director Lord Powell has
held his sixth meeting over the last few
years with Guangdong Party Secretary and
Politburo member Hu Chunhua.
During the session, they discussed the
outcome of the recent Communist Party of
China’s Central Committee Plenum as well
as the prospects for Jardine businesses in
Guangdong Province.
Centre right: Jardine Matheson Group Director Lord
Sassoon and Group General Counsel Jeremy Parr at the
Astra Daihatsu Motor plant in Sunter.
A warm reunion for Matheson & Co Director Lord Powell (left) and
Guangdong Party Secretary and Politburo member Hu Chunhua.
Thistle Volume 1 | 2016
07
Perspective
China Powerhouse
Fuels Opportunities
for Group Businesses
As the world’s largest trader and with an economy
that is contributing 25% to global GDP growth, China
is having a greater impact on the global economy
than at any other time during its modern history.
Closer to home that impact is reflected in China’s
growing importance to the Jardine Matheson Group,
which today manages investments in Greater China
of some US$36 billion, of which over US$8 billion is
in mainland China. As we enter the New Year, we look
at China’s prospects and how the Group can grasp
the opportunities being presented by this developing
economic powerhouse.
2015 will probably be remembered as a tumultuous
year for China’s economy. During the summer, stock
market values fell significantly, the devaluation of the
Renminbi (RMB) sparked exaggerated fears that China
08
was headed for a serious downturn, and for the first
time since the global financial crisis, quarterly GDP
growth dipped below 7%. 2016 also got off to a shaky
start with 7% wiped off the value of stocks on the CSI
300 on the first day of trading.
“China is currently going through a major transition
of its economy, which has implications for the Jardine
Matheson Group,” said Deputy Managing Director
Adam Keswick, who is responsible for the Group’s
strategic development in China. “Against a backdrop
of global economic headwinds and increasing
uncertainties, it might seem that China faces a tough
rebalancing act, yet we see tremendous opportunities
for the Group as increasing wealth in the country and
the emergence of a significant middle class plays to
our strengths.”
China 2015
GDP growth at
6.9%
Services
make up
51%
of GDP
Chinese R&D
reaches
311b
US$
To understand why China is rebalancing its economy,
one needs to look back at its recent history. During
the early 2000s China experienced almost a decade of
unprecedented double-digit growth, but the 2007-8
financial crisis hit exports and growth stalled. In
response, Chinese policy makers made available a
RMB4 trillion (US$608 billion) package to stimulate
the economy. Too much money, however, went into
property to meet demand for asset investment and
infrastructure projects that offered only average
returns, further fuelling speculative activities. This had
a knock-on impact on financing in the real economy.
Manufacturing output continued to outstrip demand,
while the investments in infrastructure and property
had the effect of driving up global commodity prices.
For example, China used more cement from 2012-2015
than the US used in the entire 20th Century. Credit also
rose dramatically and state-owned enterprises (SOEs)
and local governments were inclined to borrow heavily.
During 2009-2012, the increase in China’s M2 – a broad
measure of money circulating in the economy – was
greater than the accumulated period from 1949-2008.
China’s GDP
per capita to reach
US$10,000
by 2020
1 in 4 people in
China will have a GDP
per capita of
US$20,000
by 2020
Thistle Volume 1 | 2016
09
Perspective
With all this surplus money available in the economy,
unscrupulous practices became a temptation.
At the same time China’s changing demographics
presented another challenge, that of acute labour
shortages in the coastal areas coupled with an ageing
workforce and rising costs.
“It became obvious that there needed to be changes
to the country’s growth model, which had also had a
considerable impact on the environment,” explained
Jardine Matheson Group China Chairman David Hsu.
“In addition, there was the risk of China being caught
in the ‘middle income trap,’ i.e. stagnating at middleincome levels and failing to move forward. The new
administration led by President Xi Jinping, who came
to office in 2013, was acutely aware of all these factors
and that the time for China to reform had arrived.”
The New Normal
China’s ‘new normal’ has become the descriptor for
this new era of economic development. First mentioned
by President Xi during a visit to Henan in May 2014, the
‘new normal’ essentially describes China’s transition
from a high growth to mid-to-high rate growth
economy with an emphasis on sustainable qualitative,
rather than quantitative, growth.
Its goal is to build a moderately prosperous society by
2020 with the specific aim of doubling 2010 GDP and
GDP per capita levels to create a larger middle class.
A key part of this strategy is to increase urbanization,
10
boost domestic consumption and reduce overcapacity
in the economy. Qualitative growth will also place
a greater focus on employment rather than raw
GDP numbers. This means more space for service
industries to develop and, as part of China’s declared
commitment to reduce emissions, an emphasis on low
carbon industries and higher energy efficiency.
The government has also set down political doctrine
recognizing the key role of the market in the allocation
of resources and seeking to reduce government
intervention and bureaucracy. Subsequent policy
meetings have underlined the importance of the
rule of law. Policy planners want to restructure the
economy towards a more market-based system that
encourages private entrepreneurship and innovation,
and to shift from a Keynesian demand-side model to a
supply-side one.
Making Reforms Work
It will take some time for such reforms to filter down
through the economy, so the current slowdown is not
unexpected. There are also downside risks as the
restructuring tries to deal with high leverage, over
capacity and high financing costs.
“The reforms that are necessary if China is to grow
sustainably and strongly over the next decade...will
surely take a toll on growth in the short run,” wrote
Harvard University professor and former US Treasury
Secretary Lawrence Summers in November 2015.
Although some industries
are down, emerging
sectors like e-commerce
are booming.
Put into perspective, however, although GDP growth
in 2015 slowed to 6.9%, 6.9% of US$10.3 trillion is
still a very large number and is the same as adding
an economic equivalent of Switzerland each year.
There is also still ample room for both monetary and
fiscal easing.
In an editorial published by The Economist in November
2015, Premier Li Keqiang said, “Yet this transition
from ‘bigger is better’ to ‘less is more’ is a good thing.
I would otherwise worry whether the reforms were
working as intended.”
Current GDP figures give a limited overview. Although
some industries are down, emerging sectors like
e-commerce are booming. On 11th November
2015, China’s ‘Singles Day’, Alibaba registered
RMB91.2 billion in sales (US$13.9 billion), breaking
previous records. Exports have become less important
as services now account for 51% of GDP compared to
44% in 2011.
China is also showing economic divergence
comparable to Europe across its large geographical
mass. First tier cities such as Beijing, Shanghai and
Shenzhen remain competitive, but second, third and
fourth tier present a more mixed picture. Reflecting
on how different the UK and Germany economies are
compared to that of, say, Greece, one can see that
some differentiation is required rather than viewing
China as one homogenous market.
Adding to the slowdown have been the stock market
falls and RMB devaluation. While both the New Year
and summer stock market declines were dramatic,
the figures have shown a limited impact on the real
economy. Stocks represent less than 15% of household
assets and just 5% to 10% of the population is exposed
to the market volatility. The surprise RMB devaluation
in August 2015 might have been seen as an attempt
to help struggling exporters, but the true purpose
was to meet conditions set by the IMF for the RMB
to be included in its Special Drawing Rights reserve
currency basket.
Focus on Innovation
and Sustainable
Development
So what are the prospects for China in the short term?
At the top of the agenda is the 13th Five Year Plan,
China’s economic and social development blueprint
for 2016-2020. This calls for a stronger emphasis
on innovation and sustainable development and is
the perfect embodiment of President Xi’s leadership
style – self-confident, independent, prudent and
decisive. To address China’s ageing society, couples
will henceforth be able to have two children instead of
just one. There is also expected to be more progress
in the reform of SOEs to seek greater efficiencies and
improve corporate governance.
Innovation is a key focus. Chinese R&D has doubled
in the past five years, achieving as much as
US$311 billion. There will be a strong push for policies
such as ‘Made in China 2025’, which aims to encourage
more homegrown technology and create added value.
The ‘Internet Plus’ initiative is based on Germany’s
‘Industry 4.0’ whereby traditional industries are being
encouraged to adapt to the Internet age.
Innovation is also being extended to the financial
sector to spur domestic reforms and lower the cost
of capital.
Information and
communications
technology solutions
giant Huawei, which
was first established in
Shenzhen in the late
1980s, is now a global
market leader and a
successful ‘Made in
China’ example.
Thistle Volume 1 | 2016
11
Perspective
Opportunities for the
Group in China
It is projected that by 2020, China’s GDP per capita
will reach US$10,000, compared to over US$7,000 in
2014 and that a quarter of the population will have a
GDP per capita of US$20,000. This means that about
350 million people in China will have a spending power
bigger than the current population in the United States.
“In other words, by 2020, there will be a market inside
China that is equal to the size of the US market. That
makes me very excited about China’s future,” said
David Hsu.
“The focus of Group businesses in China has been to
provide premium products and services to the high
to middle income group in the country. This aligns
with our investment focus as we aim to provide a
better living quality and environment for this market
segment,” he added.
By 2020, there will be a
market inside China
that is equal to the size
of the US market.
Jardine Matheson Group
China Chairman
David Hsu
Leading retailer Yonghui Superstores, in which Dairy Farm
holds a 19.99% interest, offers excellent opportunities for
growth in mainland China.
The Group’s involvement in China covers many
aspects of life there. For example, Hongkong
Land has set new standards in design and quality
in its residential developments in many cities
including Beijing, Chengdu, Chongqing, Shanghai
and Shenyang. Hongkong Land will also soon be
opening ‘WF Central’, a premier retail development
in the heart of Beijing. Along with new investments
in Shanghai, Hongkong Land plans to continue to
expand its mainland portfolio and further enhance
its position for the future.
Pan-Asian retailer Dairy Farm is seeing strong
demand from more sophisticated Chinese
consumers seeking better quality food products and
has increased its exposure to the mainland market
through its 19.99% shareholding in leading retailer,
Yonghui Superstores. Yonghui also has a leading
role in China’s SOE reforms. In April 2015, it took a
21.17% stake in Lianhua Supermarket, a major SOE
retailer in East China, and was also awarded the
operational management rights to turn Lianhua’s
business around. This partnership will put Yonghui
supermarkets in a strong position to develop its
brand and market penetration, while a recent tie-up
with JD.com will accelerate Yonghui’s development of
its e-commerce platform.
“As a Group, we believe that the ability to innovate
is more crucial than ever, along with a determination
to see the job through, which has always been
a hallmark of our businesses,” said Mr Hsu.
“Jardines is not afraid to go against the flow and
take risks, but this is always balanced by prudent
financial management.”
Hongkong Land has set new standards of design and
quality in its residential developments in mainland China
such as seen here at Landmark Riverside in Chongqing.
12
The Group’s IT solutions provider, JOS, recently
unveiled an extended range of mobility solutions
to drive growth for businesses in China. With
mobility being a key pillar of China’s Internet Plus
strategy, JOS’ enhanced offerings can provide a
solid foundation for businesses to realize their
ambitions. JOS has also been working closely with
retailers to develop their online to offline offerings
The Group’s Footprint in Mainland China
Hongkong Land
(14 commercial and
residential projects)
Beijing
Mandarin Oriental
(3 operational hotels,
5 hotels under development)
Zhongsheng Group
(191 dealerships)
Zung Fu
(34 outlets)
Tianjin
Yonghui Supermarkets
(364 supermarkets,
180 under development)
7-Eleven
(722 convenience stores)
Mannings
(219 stores)
Chengdu
Maxim’s Group
Shanghai
Wuhan
(105 cake shops, 73
restaurants)
Jardine Lloyd Thompson
Insurance brokers
Fuzhou
Chongqing
Jardine Pacific
(JOS, JEC, Gammon and JASG)
Guangdong
and shopping analytics. Separately, Zung Fu and
Zhongsheng Group are well positioned to meet the
demands of the increasing numbers of aspirational
Chinese consumers who can afford luxury cars.
A number of Jardine Matheson Group companies,
such as Mandarin Oriental Hotel Group, which will
(14 commercial and
have five hotels in operation in mainland China by
residential projects)
the end of 2017, including two in the capital Beijing,
Mandarin Oriental have now set up WeChat platforms to engage with
(3 operational hotels,
5 hotels under development)their customers and hope to expand this programme
further. WeChat has evolved from instant messaging to
Zhongsheng Group
offer a multitude of services, with enormous potential
(191 dealerships)
for the future.
Hongkong Land
ZungFu
(34 outlets)
“Looking ahead there are also other possibilities
to be explored particularly with China’s changing
Yonghui Supermarkets
(364 supermarkets,
180 under development)
7-Eleven
(722 convenience stores)
Mannings
demographics. Its ageing society and the easing
of the one-child policy will definitely create new
opportunities in the healthcare and education
sectors,” said Mr Hsu.
“As the economic centre of gravity shifts eastward,
Chengdu
Maxims Restaurants China will remain, for the foreseeable future, an
incredibly exciting market. Although the positive
(105 cake shops, 73
restaurants)
benefits of China’s current reforms may take some time
to be realized, it is up to us as a Group to position our
Jardine Lloyd Thompson
Insurance brokers
businesses to make the most of them,” he concluded.
Beijing
Tianjin
With facilities such as this 4S showroom in Guangzhou,
Zung Fu is well
positioned to meet the demands of Chinese consumers who aspire to
own a luxury car.
(219 stores)
Jardine Pacific
Chongqing
Shanghai
Wuhan
Fuzhou
(JOS, JEC, Gammon and JASG)
Guangdong
Thistle Volume 1 | 2016
13
Taking
the Lead
Hongkong Land Turns
Dreams into Reality
Hongkong Land is creating two new luxury
lifestyle destinations – one in Ho Chi Minh
City in Vietnam and the other in Cebu in the
Philippines. It has also held an exhibition
in Hong Kong ‘From Dream to Reality...The
Story of Hongkong Land’ which recounts its
history since its founding in 1889.
With panoramic views of the Saigon River,
‘The Nassim’, which is located in the heart
of Thao Dien in Ho Chi Minh City District 2,
will set new standards of sophistication
in Vietnam. A premium joint venture
project with SonKim Land, The Nassim
will comprise 238 one to four bedroom
condominiums and penthouses.
“Vietnam’s real estate market has been
growing, especially in the high-end
segment of the condominium market,”
explained Hongkong Land Executive
Director Robert Wong. “The Nassim will be
a welcome addition to Hongkong Land’s
regional residential portfolio.”
Phase One of Mandani Bay
in Cebu will comprise around
1,200 residential units in two
towers sitting atop a podium,
which will include retail stores.
Properties will be developed in phases over
more than ten years and also include retail
and office components.
“Leveraging Taft’s intimate knowledge of
the local market with Hongkong Land’s
international experience, Mandani Bay will
provide a new benchmark for residential
communities in Cebu,” said Mr Wong.
Meanwhile, From Dream to Reality...The
Story of Hongkong Land encapsulated
Hongkong Land’s shared past with the
development of Hong Kong itself. Held
at The Rotunda, Exchange Square in
Central, the exhibition used material which
included rare prints, archival photographs,
commissioned reclamation maps and an
electronic version of ‘Hongkong Land at
125’, a publication that records 125 years of
its history.
“Hongkong Land has been instrumental
in creating the city landscape as it now
stands,” said Chief Executive Y K Pang,
In Cebu, ‘Mandani Bay’ is expected
“but the foresight of the founders today
to transform a prominent 20-hectare
extends far beyond Hong Kong, with a
waterfront site in Mandaue City into a
legacy of world-class properties across
contemporary lifestyle destination. Located the Region including these latest ones in
between Mactan Island and Cebu Business Vietnam and the Philippines.”
Park, the joint venture project with Taft
14
Hactl Making the
Most of E-Commerce
Revolution
Hong Kong Air Cargo Terminals Limited
(Hactl) is gearing up to make the most of
the e-commerce revolution that is changing
the way the world shops and impacting the
way goods move to market.
With mainland China already the world’s
largest e-commerce market, Hactl’s valueadded logistics arm, Hong Kong Air Cargo
Industry Services Limited (Hacis), has
launched its latest SuperLink China Direct
depot to specifically target cross-border
e-commerce. Located in Nansha, a new Free
Trade Zone, the Hacis facility sits within
a designated e-commerce zone, which
will house future e-commerce fulfillment
centres. It is integrated with Hactl’s
sophisticated warehouse management,
road management and Customs systems
and has full-time Customs presence on
site. In addition, Hacis’ cross-border fleet
is certified and equipped with approved
Customs electronic locks, which eliminate
inspection at the border, shortening overall
transit times.
Meanwhile, embellishments to COSACPlus, Hactl’s air cargo management system,
which facilitates e-freight, are making
everyday dealings with Hactl even easier
for its customers. The new ‘COSAC-Portal’
brings together all the most often-used
features of COSAC-Plus, along with
commonly needed information, in a single
screen, making it even more user friendly.
Located in
Nansha, the Hacis
facility sits within a
designated
e-commerce
zone, which will
house future
e-commerce
fulfillment centres.
Mandarin Oriental
to Buy in Boston
Mandarin Oriental International Limited
is to acquire the freehold interest in the
property that houses Mandarin Oriental,
Boston together with its hotel business for
US$140 million.
Air cargo arriving in
Hong Kong is carried in
bonded trucks via Hacis
Superlink China Direct
service to Nansha,
taking only three hours
to reach the new free
trade zone.
Mandarin Oriental has managed the
148-room hotel, which is situated on
Boylston Street in Boston, under a
management contract since its opening
in 2008. The Group also manages 85
privately owned Residences at Mandarin
Oriental connected to the hotel.
The hotel had been offered for sale by
auction, and a number of bids had been
received. Mandarin Oriental has exercised
its right under its long-term management
contract to acquire the hotel from CWB
Hotel Limited Partnership for a sum
equivalent to the highest bid. Completion
of the deal, subject to final court approval
of the terms agreed at auction, is expected
to take place in the first quarter of 2016.
“This acquisition ensures the continuity
of our position in Boston, and we look
forward to maintaining our award-winning
service in this key gateway city,” said
Mandarin Oriental Hotel Group Chief
Executive Edouard Ettedgui.
Mandarin Oriental’s total investment of
US$140 million will be funded through
a mixture of existing cash reserves and
debt and the acquisition of the hotel is
anticipated to have a positive impact on
the group’s earnings.
Thistle Volume 1 | 2016
15
Taking the Lead
Siam City Cement
Lays Foundations
for Future Growth
We will continue to
build on our long
heritage of shared
loyalty, creating trusting
relationships with our
business partners,
our people and
our community while
achieving the best
value and a
sustainable future for all
our stakeholders
SCCC
Chief Executive Officer
Vorathep Rangchaikul
One of the largest cement manufacturers
in Thailand, Siam City Cement Public
Company Limited (SCCC), in which Jardine
Cycle & Carriage holds a 24.9% interest,
has recently updated the company’s vision
and outlined four key commitments which
will drive its future business strategy and
operations.
SCCC, which owns three cement plants
with a total annual production capacity
of 14.8 million tonnes, is approaching the
next chapter in its 47-year history with
a focus on operational excellence and
responsible and sustainable operations.
The four commitments – working as a team,
doing what is right, challenging convention
and caring about the future – will see SCCC
implement new technology and process
improvement initiatives. Among these are
SAP HANA, the first advanced information
technology system capable of accessing
customer data on a real-time basis to be
introduced by a heavy industry in Southeast
Asia. SCCC’s Mobile Sales Application is also
helping the company’s sales force enhance
customer relationship management, while
a new web sales system called ‘INSEE
Connect’, based on SCCC’s Thai name,
allows its customers in a single sign on to
place online orders, make payments and
reports, and access loyalty programmes.
SCCC has already made history as
Thailand’s first cement producer to receive
16
(Above): SCCC is focusing on operational excellence and
building a sustainable future.
(Below): SCCC believes in ‘One group, one vision, one team’.
the Green Industry Level Five certificate
from the Industry Ministry for thoroughly
embracing green practices at its three
manufacturing plants. In 2015 it won six
energy conservation awards in three
different categories – fuel alternative,
cement co-processing, and tropical
building – at the ASEAN Energy Awards and
Thailand Energy Awards.
“We will continue to build on our long
heritage of shared loyalty, creating trusting
relationships with our business partners,
our people and our community while
achieving the best value and a sustainable
future for all our stakeholders,” said
SCCC Chief Executive Officer Vorathep
Rangchaikul.
Group Technology
and Risk
Conference Looks
at Survival
Following on from the Knowledge &
Innovation workshops launched by Jardine
Matheson Group Managing Director Ben
Keswick, the Group’s Technology and
Risk Conference had as its main theme,
‘Innovation: How to Survive/Thrive in an
Era of Extreme Technology Disruption’.
Group business executives and IT
specialists gathered in Hong Kong to
examine how traditional business models
are being challenged by disruptors and
the importance of instilling a culture of
innovation. Cyber security was also on
the agenda.
While innovation is often thought of
as being product based, process and
business model innovations are equally
important. Jardine Restaurant Group’s
(JRG) Ravel Lai outlined the actions JRG
has taken to build strong customer loyalty
at Pizza Hut Hong Kong using social based
customer relationship management (CRM)
software supported by data analytics and
a mobile first strategy.
Jeongmin Seong from the McKinsey Global
Institute emphasized the need to embed
an agile process into an organization so
that it can respond quickly while Doug
Glen, a Hong Kong-based venture investor,
talked about the difficulties for large
organizations to reinvent themselves.
Organizations
should ask,“do we
have a digital and
global mindset?”
Fung Group Hong Kong Chief Catalyst
Richard Kelly presented tips to encourage
innovative behaviour. These included
Start with Purpose; Look for Inspiration;
Experiment & Prototype; and Reflect
to Learn.
On ‘The Future of Business in a Period
of Exponential Technology Change’,
award-winning futurist and author Rohit
Talwar described a universe of data and
contended that it was still being used
poorly today. He said organizations should
ask, “do we have a digital and global
mindset?” and “what would we love to
create in our business?”
Thistle Volume 1 | 2016
17
Taking the Lead
New Slice of the Market
for Pizza Hut
A Jardine Restaurant Group joint venture has opened
the first Pizza Hut in Myanmar, in Yangon. A second
is due to open later this year with plans to expand to
between 15 and 20 outlets over the next five years.
Meanwhile, Pizza Hut Taiwan has marked the
milestone of the opening of its 200th store with the
introduction of several innovations.
Since first opening in Taiwan
in 1986, Pizza Hut has
become the leader in the
food delivery market.
Since opening the first Pizza Hut store in Taiwan in
1986, Pizza Hut has become the leader in the food
delivery market while its ten pizza bars and new
‘express’ store offer a premium choice for customers.
In addition, Pizza Hut’s online ordering sales now
represent 50% of total sales and over the next three
years, an enhanced system will include fun features
and user-friendly interface platforms.
Mobile Payments
A Big Hit with 7-Eleven
South China Customers
Mobile payment solutions have proved a big hit with
7-Eleven South China customers since they were
launched in 2014, particularly with the younger
generation.
Following the introduction of ‘Alipay’ with Alibaba,
a second partner, Tencent, whose ‘Wechat’ platform
currently has 800+million active users in China, was
added. With the support of these two digital giants,
7-Eleven South China’s mobile payment sales rose
from 1% in January 2015 to more than 12% in October
and in less than a year, its Wechat account has
attracted 720,000 followers.
Most recently, 7-Eleven South China has also become
the first retailer in Guangdong Province to launch
another Tencent mobile payment offering, ‘QQ Wallet’.
18
Payments by mobile have become increasingly popular with
customers in 7-Eleven South China stores.
Stronger Identity
for JOS
Jardine OneSolution has strengthened its identity by
reshaping and rebranding its organization to ensure
that it capitalizes on future technological advances.
Its IT distribution operation has been separated from
the IT Infrastructure and Services (ISD) business
and given the distinctive brand identity of ‘Innovix
Distribution’ with a commitment to becoming ‘Channel
Partner of Choice for Asia’ and to drive growth for its
technology partners, who now number more than
7,300 resellers and retailers. The ISD division keeps
the well-established ‘JOS’ as its identity in operations
which are synonymous with systems integration, IT
solutions and technology consultancy and has also
bolstered its capabilities in key areas such as Big Data,
Cloud Computing, Enterprise Applications, Enterprise
Security and the Internet of Things. Subsequently
the role of Jardine OneSolution’s group function has
become one of empowering the two operating brands
and, as such, it has assumed a new brand identity as
‘JTH Group’.
News in Brief
Jardine Schindler to Keep Thai
Shoppers on the Move
Jardine Schindler (Thai) Ltd is to provide lifts
and escalators for five malls, which are part of a
US$1.4 billion investment in the development of new
world-class shopping centres across Thailand and the
revamping of existing malls in Bangkok by leading
Thai mall operator, The Mall Group.
Schindler will supply a total of 60 Schindler 5500
elevators, 212 Schindler 9300 AE escalators and six
moving walks for the five malls, which are located in
Bangkok, Hua Hin and Phuket.
“These contracts reflect our strong presence in
the Thai market,” said Jardine Schindler (Thai) Ltd
Managing Director Suwanna Kongkanjana.
Dairy Farm Malaysia Aims for the
Finest
The food business of Dairy Farm Malaysia has
streamlined its retail facility management set-up with
the aim of having the finest such operation in Malaysia,
while achieving savings of at least US$25 million over
five years.
Meanwhile, the healthcare IT expertise of JOS in
Hong Kong and Singapore has helped win two
new contracts.
In the first, JOS provided consultation and a Big Data
solution to a Hong Kong statutory body for medicare
for use in clinical analyses and laboratory testing.
In the second, Singapore-based Parkway Hospitals,
a leading provider of private healthcare in Asia,
chose JOS to refresh its technical capabilities. JOS
had already been providing the group with support
services for the previous three years, a factor which
played a large role in winning the new contract.
As a first step, Dairy Farm Malaysia transferred
the maintenance, repair and cleaning of its 150
hypermarkets and supermarkets nationwide to a new
facility management partner, City. In addition, 152
Dairy Farm facility management staff moved across to
City. Expected benefits include greater cost saving,
better preventative maintenance and online energy
monitoring, less time spent on administration and
ultimately, cleaner stores.
A dedicated Kuala Lumpur-based hotline and helpdesk
have had a positive impact on efficiency. During the
first 130 days of operations, City received an average
of 319 calls per day and made 183 calls to stores and
contractors and on average, completed 143 jobs daily.
Thistle Volume 1 | 2016
19
Taking the Lead
THACO
Exceeds all
Expectations
The involvement of Truong Hai Auto
Corporation (THACO), in which Jardine Cycle
& Carriage holds a 27.1% interest, at the
11th Vietnam Motor Show 2015 exceeded all
expectations.
THACO exhibited five products representing
all segments of the three auto brands of Kia,
Mazda and Peugeot at the show, which was
held at the Saigon Exhibition and Convention
Center in Ho Chi Minh City, and staged by
the Vietnam Automobile Manufacturer
Association (VAMA). THACO also used the
opportunity to hold a press conference to
launch the all-new Mazda 2, and as well as
viewing the cars on display, THACO customers
were able to enjoy entertainment provided by
a host of well-known singers and artists.
THACO’s presence at the show was reported
by nearly 100 local newspapers and after
five days of exhibition, the company had
exceeded all expectations with purchase
orders for 1,250 vehicles including 600 Kia,
550 Mazda and 100 Peugeot.
Speaking at the opening ceremony for
the show, which was attended by THACO
Chairman Tran Ba Duong, the Deputy Minister
of Industry and Trade in Vietnam, Cao Quoc
Hung, said he appreciated the value brought
by VAMA and its members and he hoped that
in the future, Vietnam’s automobile industry
would become the key industry of the
country’s economy.
JLT Tools to Help
Manage Cyber Risk
Jardine Lloyd Thompson’s (JLT) cyber risk
team is currently developing two tools
which are due to be released shortly and
will help clients better understand and
manage their cyber risk.
The ‘Cyber Exposure/Maturity Index’
gathers information on cyber risk
more efficiently, illustrating a client’s
comparative cyber risk exposure, and
benchmarking it against their peers. It
also enables them to evaluate changes in
exposure and maturity from year to year, to
inform both underwriting submissions and
risk mitigation measures. The ‘Everyday
Analytics’ platform for cyber risk helps
quantify cyber exposures and ultimately
recommend risk transfer programme
options by combining JLT’s extensive
product and marketplace expertise with a
global analytics platform.
Failure of technology
is an insurable risk
and has opened up a
whole new set of
conversations with
clients.
JLT Specialty Ltd’s
London-based Head of Cyber
Sarah Stephens
Historically it was predominantly
technology companies who approached
JLT to discuss their cyber risk needs, but
since the rise of e-commerce, electronic
communication, mobile connectivity,
and subsequent adoption of technology
across all industry sectors, everyone has
concerns, in particular about dependency
on technology and the need to insure
against technology failure.
“Failure of technology is an insurable
risk and has opened up a whole new set
of conversations with clients,” said JLT
Specialty Ltd’s London-based Head of
Cyber Sarah Stephens. “The exposure
axis in the Cyber Exposure/Maturity Index
and the Everyday Analytics platforms
will work as one, allowing us to provide
our clients with even deeper insights and
decision support.”
20
Major
Milestone for
Maxim’s
Maxim’s Group has achieved a major
milestone with the opening of its new
headquarters building, Maxim’s Centre, at
Cheung Sha Wan in Hong Kong.
Maxim’s established its first restaurant
in Hong Kong in 1956 and throughout the
subsequent 60 years has been devoted
to providing customers with a diverse,
quality dining experience and maintaining
its culture of food innovation and team
collaboration. The group has contributed to
the creation of many new concepts, which
have become leading food and beverage
brands. These achievements have been
made possible by excellent leadership,
the dedication of its staff, and tremendous
support from customers.
The new Maxim’s Centre is a good
demonstration of teamwork. It originated
in 2011 with collaborative work on the
design and concept followed by demolition
of the previous building in early 2012,
then construction and fitting out. Many
of the suggestions made by staff have
contributed to the building’s vibrant
working environment, which is expected
to fuel Maxim’s continuing passion for
sustainable growth.
“The opening of Maxim’s Centre marks
a new milestone for the group and
signifies our hope for the future,” said
Maxim’s Chairman and Managing Director
Michael Wu.
Strong Demand for
Astra/Hongkong
Land Development
There has been strong demand for
‘Anandamaya Residences’, a luxurious
apartment complex in a strategic area of
Jenderal Sudirman Street in Jakarta, with
0ver 90% of the units sold.
The development is being marketed by
PT Brahmayasa Bahtera, a joint venture
between Astra and Hongkong Land,
and offers one luxury and two premium
residential towers featuring the highest
quality materials. Facilities include an
indoor and outdoor swimming pool, fitness
centre and spa, jogging track, tennis and
badminton courts and extensive gardens.
Apartments at Anandamaya Residences
include two, three and four bedroom units
and since they were first marketed prices
have risen significantly to Rp101 million
(US$7,500) per square metre, making
them among the highest in Indonesia’s
primary residental market and an attractive
investment for buyers. The development is
due for completion in 2018.
Thistle Volume 1 | 2016
21
Recognizing
Performance
Service and
Courtesy Pays Off for
Group Companies
Group companies achieved exceptional
results at the annual Hong Kong Retail
Management Association (HKRMA) Service
& Courtesy Awards with Jasons Food &
Living named ‘Service Retailer of the Year’
for the second time. The awards recognize
retailers with excellent service performance
under an industry-wide standard.
Wellcome and Market Place by Jasons also
each won a Service & Courtesy Award,
while five members of the Wellcome
Hong Kong team reached the final round
of assessment with two of them winning
awards in the ‘Earn & Learn Student’ and
‘Outstanding Performance’ categories.
For the ninth year in a row, 7-Eleven won
the ‘Convenience Store’ category at the
Junior Frontline Level. Sales Assistant Lai
Lan Shallan impressed the judges with her
sincere service attitude, professional image
and product knowledge, and outstanding
presentation skills.
“This achievement underscores 7-Eleven’s
continual commitment to providing high
standards of service to consumers,”
22
said 7-Eleven Hong Kong & Macau Chief
Executive Officer Glyn Hughes.
Mannings Hong Kong and GNC received a
total of six awards, which reflected their
passion for delighting customers and their
strong belief in people and teamwork.
These included a bronze ‘Best Team’ award,
two category awards, an ‘Earn & Learn
Student’ award and two ‘Outstanding
Performance’ Winners.
The importance placed by Starbucks Hong
Kong on top-notch customer service and
developing its people was reflected in
the three awards won in the ‘Food Shops’
category by two frontline staff and one
supervisory staff member.
Meanwhile, Pizza Hut Hong Kong not only
continued its unbroken run of achieving
HKRMA Service & Courtesy Awards for
21 consecutive years, but also won a gold
award for ‘Best Team Performance’, and
‘Supervisory’ and ‘Junior Frontline’ level
awards in the ‘Restaurants’ category.
Gammon Keeps
CarbonCare® Label
Astra Honda Motor
Innovation is a Winner
Following on from its achievement of a
CarbonCare® Label Certificate in 2014,
Gammon’s relentless efforts to reduce its
carbon footprint earned it the 2015 version
at the CarbonCare®/CarbonCare® Action
Label Award Ceremony. The Certificate
validates Gammon’s effectiveness at
minimizing its carbon footprint at the
physical boundary of all its operations in
Hong Kong (except joint venture projects),
head office in Singapore and steel
fabrication yard in mainland China.
A technological innovation developed by
the engineer team of PT Astra Honda Motor
(AHM) has been successfully applied for
the first time in the world to the Honda
motorcycle plant in Pegangsaan, North
Jakarta and will gradually be rolled out to
all AHM’s plants in Indonesia.
Over the last decade, Gammon has been
a leader in the construction industry in its
efforts to reduce its carbon footprint and
improve its environmental performance
throughout its design, procurement and
operations processes. Initiatives have
included switching to B5 biodiesel for plant
and machinery as well as mixer trucks,
energy savings at the Gammon Technology
Park, the use of ‘green’ concrete and the
implementation of energy management
systems in public housing projects and
online tracking of its environmental
performance on the Gammon intranet.
In addition, Gammon’s application of carbon
smart design and construction is ensuring
that less carbon is generated on many other
major projects too such as its MTR SCL 1111
cut and cover tunnels contract on the Shatin
to Central Link Project. Here, good practices
have resulted in 371 less construction days,
180 less nights worked and 9,510 tonnes
less spoil generated, meaning 3,721 tonnes
less carbon generated.
Centre: Gammon Director Tony Small with the 2015
CarbonCare® Label Certificate.
The ultrasonic ‘Effective and Efficient
Cleaning Machine’ increases the efficiency
of the machining process by up to 65% and
extends the life of the rolling tap tool up
to three times, while still maintaining its
quality. There is also a resulting increase in
productivity.
A PT Astra Honda Motor employee uses the award-winning
ultrasonic cleaning machine on rolling tap tools.
The innovation of the Effective and Efficient
Cleaning Machine won AHM engineers the
‘Best Innovation in Oceania Asia’ award
at the 11th Asia & Oceania Technology
Exchange for the fourth time when they
successfully outperformed participants
from eight other countries. Subsequently,
the AHM team was then invited to present
and introduce its technology innovation
to the world at the 2nd Global E-Technical
Exchange, which was held in Yori, Japan.
Altogether 59 themes from countries in
Europe, China, Oceania Asia, North America
and Latin America were on show.
“Leveraging this achievement, we hope
that our AHM engineers can create other
achievements and innovations through
diverse best works in this strong global
competition,” said AHM Production,
Engineering, and Procurement Director
David Boediono.
Thistle Volume 1 | 2016
23
Recognizing Performance
Pizza Hut Hong Kong Delivers
Marketing Excellence
Pizza Hut Hong Kong’s (PHHK) ongoing
delivery of outstanding marketing strategies
has won it two marketing excellence awards.
PHHK won the 30th anniversary award for
‘Achievement in Marketing Excellence’ from
the Hong Kong Management Association
(HKMA) for its admirable performance
in marketing over the years. Considered
the ‘Oscars’ of the industry, the HKMA/
TVB Awards for Marketing Excellence
evaluate contenders on stringent criteria
including ideas, strategies, originality
and effectiveness.
Meanwhile, PHHK’s innovative and creative
communication strategies to engage
customers won it the ‘Excellence in Customer
Engagement – Gold Award’ from Marketing
Magazine for its hugely successful marketing
campaign ‘Double the happiness, Double
the sensation’.
“These two industry honours reflect the
collaborative efforts of the PHHK team over
many years,” said Chief Executive Richard
Leong. “They will further inspire us to continue
developing creative marketing strategies and
strengthen our leading position.”
Ferrari Colchester
Takes Pole Position
with Mystery Shop
Scores
Jardine Motors’ Ferrari dealership in
Colchester, UK has taken the number one
position for ‘Mystery Shop’ customer
service scores, attaining a phenomenal 96%
and beating 171 other Ferrari dealerships
worldwide. The achievement was announced
at the Ferrari Global Dealer Conference,
which was held in Florence, Italy.
“I am tremendously proud of the team
for achieving such high recognition for
their hard work,” said Ferrari Colchester
General Manager Simon Beecher. “We
are committed to delivering exceptional
customer service and our fantastic Mystery
Shop scores validate this.
“We deliver the same level of customer
service day by day, year by year, and never
falter. The key to this is having a team that
has extensive knowledge about the brand,
real passion that shines through, and tailors
our service around every unique client.”
24
Hactl Lands Top
Awards
Top Elevation for
Schindler
Hong Kong Air Cargo Terminals Limited (Hactl)
has landed several prestigious awards.
Schindler has been awarded the Elevator
World 2016 ‘Project of the Year’ Award in
the category of ‘Elevator Modernization’ for
its upgrade of the elevator system of Great
Eagle Centre in Hong Kong.
At the Payload Asia Awards, Hactl and its
added-value logistics subsidiary Hong Kong
Air Cargo Industry Services Limited (Hacis)
were both honoured with Hactl receiving the
2015 award for ‘Ground Handler of the Year
(Customer Choice)’, and Hacis the ‘Regional
Logistics Provider of the Year’ in both the
‘Customer’ and ‘Industry Choice’ segments.
Hactl has also been named 2015 ‘Air Cargo
Operator of the Year’ by professional body
Supply Chain Asia and praised for being an
air cargo operator that prioritizes efficiency,
security and customer service.
Second left: Hactl Chief Executive Mark Whitehead receives the ‘Ground Handler of the Year’
award from Payload Asia Publisher Annie Tan. They were joined on stage by long-serving Hactl
employees, from left, Hung Pui On, Wan Wing Cheung, Bruce Wong, and Cheng Wai Choi.
Meanwhile for the second year running, Hactl
has won a Hong Kong Occupational Safety
and Health (HKOSH) Silver Award in the
‘Safety Promotion’ category, in recognition of
its highly successful Safety Week, which was
held for the first time in September 2014 and
is now an annual event.
In addition, Hactl’s efforts to significantly
reduce its carbon footprint have been lauded
with the award of a ‘Carbon Reduction
Certificate’ from the Environmental Campaign
Committee (ECC), which recognizes
organizations that achieve its target of 3%
annual carbon reduction. In fact Hactl has
reduced its carbon footprint by no less than
12%, reflecting green initiatives which have
included the use of electric vehicles, energy
saving improvements, and increased use
of biodiesel.
The Elevator World Awards honour
outstanding achievements in innovative
design and the special approach applied
to solve a major problem or overcome a
unique challenge. Submitted projects are
reviewed on their creativity, the challenges
overcome, installation methods and
techniques, the use of advanced technology,
and overall quality of presentation.
The 33-storey Great Eagle Centre, an iconic
office and retail building in Wan Chai, was
built in 1983. The Schindler team replaced
and upgraded the original 14 elevators
with new controllers, gearless machines
and highly efficient regenerative drives
with Power Factor One (PF1) inverters.
They also added PORT Technology,
Schindler’s cutting-edge intelligent transit
management system, to improve traffic
efficiency and provide tenants with a
smooth and contemporary ride experience.
Work started in October 2013 and was
completed in May 2015 with minimal
disturbance to the building’s tenants.
“This award is testament to Schindler’s
unrelenting dedication to enhancing
customer experience and delivering bestin-class technology and premium quality
service,” said Jardine Schindler Chief
Executive Jujudhan Jena.
Gearless machines,
which reduce
energy consumption
and enhance
performance and
safety, have been
used by Schindler in
the upgrade of the
elevator system at
Great Eagle Centre
in Hong Kong.
Thistle Volume 1 | 2016
25
Showing
Spirit
On Mental Health
from the Jardine
Ambassadors
Health in Mind
Advocates
Begin Learning
Process
Health in Mind (HIM) students
participating in the 2015-17 programme
have attended a series of workshops
designed to help them learn about mental
health and their roles as advocates.
First up was an introductory workshop on
mental health and a visit to Kwai Chung
Hospital followed by another workshop on
myths and facts related to mental illness
and some basic volunteer training.
Putting what they had learnt into practice,
over 130 student advocates joined in the
annual City Orienteering event organized
by the Jardine Ambassadors, along with 80
service users from six non-governmental
organizations. The 45 teams formed had
to complete assigned tasks at various
checkpoints in the New Territories within
budget and a set time.
Jardine
Ambassadors
Spread Festive
Cheer
26
“The service users really appreciated
their day out in the New Territories and
all remarked on the new experiences that
they had enjoyed,” said Tradeport Hong
Kong Chief Executive Officer and MINDSET
Executive Committee member Kenneth Bell.
Meanwhile to enhance the understanding
of and the acceptance of people with
mental illness, second year HIM students
participated in an inaugural session
involving The Human Library, a movement
started in 2000 in Denmark to promote
dialogue, reduce prejudice and encourage
understanding between different people. As
a new activity in the HIM programme, Peer
Support Workers, who are people recovered
from a mental illness trained to help others
with similar problems, were invited to
engage with the students so that they could
understand more about the issues the Peer
Support Workers had faced on their own
recovery journeys.
The
Challenge
Supports Arts
Project
The MINDSET Challenge 2015 raised
S$333,000 (US$240,000) for the running
of ‘Creative Mindset’, a centre set up for
recovering clients from the Singapore
Association for Mental Health (SAMH)
as well as the public. The centre uses
art, music or dance as a holistic form
of expressive therapy to promote the
psychological wellness and mental health
of clients through enhancing emotions,
cognitive abilities, motor skills and body
co-ordination.
Now in its fourth year, The MINDSET
Challenge attracted around 450
participants, beneficiaries, staff and
guests. Competing in individual or team
categories, the participants raced up 33
floors to the top of Marina Bay Financial
Centre, Tower 1, in a test of their mental
and physical resilience. Guest-of-Honour
was Speaker of the Singapore Parliament
Madam Halimah Yacob and the event also
featured a band performance by clients of
SAMH along with Mr Tan, a client recovering
from schizophrenia, who demonstrated
Pointillism, a form of dot art.
Interaction between participants during
the City Orienteering event successfully
promoted the Health in Mind student
advocates’ understanding and
acceptance of persons in recovery
from mental illness.
Jardine Ambassadors spread Christmas
cheer by organizing two parties, one for
members of the Richmond Fellowship of
Hong Kong and the other for residents of
MINDSET Place.
MINDSET’s Board of Governors and
Executive Committee members joined in
at both parties singing Christmas carols
and enjoying games with the participants.
On both occasions, members of Richmond
Fellowship and MINDSET Place residents
showcased their talent by performing a
series of magic tricks.
“We practiced very hard to perform the tricks
seamlessly,” said Richmond Fellowship
member Ah Man. “The response from our
audiences suggested that we were doing
very well, which was most encouraging!”
To express their gratitude to MINDSET for
organizing such enjoyable festive events,
members of Richmond Fellowship created
personalized Christmas cards and lip balm
for all Executive Committee members and
the Ambassadors.
MINDSET Place, which opened in 2010,
provides a comfortable, caring and
homely environment for 38 long stay
residents recovering from mental illness.
As well as round-the-clock support,
MINDSET Place also offers daytime
activities, engagement programmes and
training in social and communication
skills to assist residents with
reintegrating into society.
Second runner-up winners of The Mindset Challenge
Team Relay category receiving their trophy from MINDSET
Steering Committee member Warren Downey.
We practiced very hard
to perform the
tricks seamlessly
Richmond Fellowship member
Ah Man
Thistle Volume 1 | 2016
27
Showing Spirit
More Generosity
from Maxim’s
Group
Maxim’s Group has continued its ongoing
passion to serve the community, work
hand-in-hand with charity groups and help
the needy by making another generous
donation to MINDSET.
In its latest donation, Maxim’s presented
a cheque for HK$1 million (US$128,000)
to support MINDSET in its mental health
related projects. The cheque was presented
by, centre right, Maxim’s Group Chairman
and Managing Director Michael Wu and
Executive Director Wilson Wu to, left, Adam
Keswick, Governor, and Ben Keswick,
Chairman, of MINDSET, watched by Jardine
Ambassadors Helen Tse of 7-Eleven Hong
Kong and Ronald Kong of JEC.
In its latest donation, Maxim’s
presented a cheque for US$128,000
to support MINDSET in its mental
health related projects.
Walk Up Jardine
House 2016 to
Celebrate Health,
Body and Mind!
The 2016 Walk Up Jardine House will not
only raise mental health awareness,
but also celebrate body and mind with
interactive educational and wellbeing
workshops, yoga and meditation classes
and muscular relaxation techniques, all
designed to rejuvenate and revitalize. As
well as the usual competitive race up the
947 steps of Jardine House, the event,
which will be held on Sunday, 17th April
2016, will offer lots of fun and a carnival
atmosphere for children and adults to
enjoy alike. With free face painting,
popcorn, photo booths, music and a
fancy hat competition, everyone is invited
to come along and join in what promises
to be a jam-packed fun filled event for the
whole family!
28
News in Brief
Bonding in Beijing
We Care
Hongkong Land has bonded with
colleagues and students in Beijing in its
second Corporate Social Responsibility
programme activity conducted in the
capital city.
Jardine Aviation Services Group (JASG)
has set up WeCare@JASG, an in-house
volunteer group led by returning
Ambassadors to support those less
fortunate, particularly in the area of mental
health. Activities have included outings
and visits with service users and articles
in JASG’s weekly staff e-newsletter,
What’s Up!, with tips on how to stay happy
and stress-free at work. So far over 230
staff have participated with more events
planned for 2016.
Twenty-nine staff from Hong Kong as well
as from Hongkong Land’s commercial
and residential property offices in
Beijing travelled to Shuren Primary
School in Shijingshan District and
teamed up with 30 students on a school
enhancement mission.
The day’s programme started with the
donation of 620 seat cushions to provide
the students with a warm and comfortable
learning environment through the winter
months. Together with the children, the
volunteers tied the seat cushions to every
chair in the classrooms. The group then
painted the external walls of the school’s
recently expanded art centre and created
inspiring murals inside the classrooms,
filling them with bright and vibrant colours.
“We worked until almost dusk, but had
a most enjoyable and rewarding time
together,” said Hongkong Land Assistant
General Manager, Commercial Property,
China, Shirley Lam. “All the volunteers
and children were greatly satisfied
with their masterpieces, but seeing the
children’s beautiful smiles was the greatest
achievement!”
Pop-Up in
Singapore
MINDSET Singapore’s
Social Enterprise team took another step
towards raising awareness of mental illness
and reducing the stigma often attached
to it with the first-of-its-kind pop-up store
in CityLink Mall. Partnering with mental
health voluntary welfare organizations
Club HEAL, Singapore Anglican Community
Services and Singapore Association
for Mental Health, the pop-up store
displayed for sale handicrafts, such as
this Batik handbag, made by their clients
recovering from mental illness. The store
was also manned by clients of the three
organizations who are preparing to become
retail sales employees and attracted a
steady crowd of customers on a daily basis,
especially coming up to Christmas.
Hongkong Land Administration Assistant,
Commercial Property, China, Eddie Li helps
two students of Shuren Primary School with
one of the seat cushions for their
classroom chairs.
Thistle Volume 1 | 2016
29
Showing Spirit
Astra Reaches Out
to 150 Million
People with Global
Goals
As one of the country’s largest companies,
Astra was the power behind the campaign
in Indonesia to create mass awareness
about the ‘Global Goals for Sustainable
Development’ – a to-do list for people and
the planet, which has the commitment of
over 190 world leaders and the ultimate aim
of ending poverty, achieving equality, and
tackling climate change by 2030.
In the week leading up to the UN summit,
which endorsed the Global Goals, a global
campaign aimed to promote them to seven
billion people in seven days. In Indonesia,
Astra partnered with the Ministry of
Health and young rising star Chelsea
Islan to champion the Global Goals and
successfully spread the message to more
than 150 million people across the country,
with digital and social media contributing
over 50% of the total reach.
Astra President Director Prijono Sugiarto
said that the group’s involvement in the
Global Goals campaign was in line with its
‘Catur Dharma’ philosophy to be an asset to
the nation.
“For Astra, business is inseparable from
the environment and surrounding society.
We must not only be profitable, but also
sustainable,” he added.
Mannings China
Makes a Difference
For the second year running, Mannings China,
in partnership with Tencent Charity and the
China Foundation for Poverty Alleviation
(CFPA), has made a difference to deprived
children through its charity programme.
A Mannings China representative
distributes gifts to delighted primary
school students in Guizhou.
30
Over RMB100,000 (US$15,000) cash and
health and beauty products were collected
during Chinese New Year and beyond through
donations from suppliers and shoppers and
then delivered to Guizhou, one of the poorest
provinces in China, by Mannings China,
Tencent, CFPA representatives and a group of
Mannings customers.
Mannings also brought various great offers
to distribute to children during the delivery
programme and introduced the spirit of
‘health, beauty and wellbeing’ to all those
who attended.
IKEA Hong Kong
Joins Forces with
Food Angel
IKEA Hong Kong has launched ‘Love Meal’
food donations with local charity Food
Angel to help people in need and bring
more love and care to the community.
The initiative began with a visit to Food
Angel by IKEA Hong Kong volunteers to
help prepare 1,500 Love Meal boxes and
play games with 100 elderly people. At the
same time, IKEA Hong Kong also launched
‘Buy One Gift One’, a scheme whereby for
every IKEA 365+ food saver purchased
during the promotion period, IKEA Hong
Kong would donate a meal to an elderly
person via Food Angel. In addition, IKEA
Hong Kong has also committed to donating
100 kilogrammes of food every month
during 2016 to Food Angel.
Jardine Foundation
Scholar is Star of the
Future
Jardine Foundation Postgraduate Scholar
Pradita Astarina was one of four finalists in
the ‘MBA Star’ category of the ‘Women of the
Future Awards 2015’, a prestigious annual
event which is held in London. The MBA Star
award recognizes a female MBA student of
“exceptional vision, talent and promise.”
Ms Astarina, who is from Indonesia,
completed her MBA as a Jardine Scholar at
Judge Business School, Cambridge University
in 2015 and is now hoping to pursue a higher
degree at the University with the focus on
women and leadership. Commenting on her
success she said, “This one year has been
such an amazing journey – and without
Jardines, it would never have happened.”
JEC Serves the
Community
Jardine Engineering Corporation’s
(JEC) Caring Team has been busy with
a series of visits and activities to
better serve the community, especially
the elderly and children. These have
included taking children to The Peak and
Disneyland and visiting the elderly on
Lamma Island. JEC has also received the
Community Caring Award from the Hong
Kong Children And Youth Services in
recognition of its continuous support and
volunteering efforts.
Thistle Volume 1 | 2016
31
Developing
Talent
Conferences Reflect
Group Synergy
Participants attending the Group
Legal Conference in Taipei
gathered for a photograph before
embarking on a series of team
challenges in and around the
Xinyi commercial district of the city.
Although the annual Jardine Matheson Group Legal,
Human Resources and Corporate Communications
conferences each had difference themes, together they
reflected the synergy which exists across the Group,
and the impetus created by recent ‘Fresh Thinking’
initiatives.
Exploring Personality
Personality – individual, corporate and cultural – was
the focus of the Group Legal Conference, which took
place at Mandarin Oriental, Taipei. More than 100
professionals from across the region participated in
the conference, which began with a series of team
challenges in and around the Xinyi commercial district
of Taipei.
The theme of personality was explored in a
presentation about the history and ethos of the Jardine
Matheson Group, while role-plays and exercises
enacted scenarios involving different cultural values
and how one could resolve conflicts and enhance
communication in a multicultural work environment.
32
Delegates attending the Human Resources
conference rotated in groups through ten
specialist booths set up as ‘Knowledge Cafes’.
“It is important that we create a good level of
understanding and co-operation across the
professionals within the Jardine Matheson Group,”
said Group General Counsel Jeremy Parr. “Articulating
a common purpose and building personal relationships
through events such as this helps us to be more
effective in serving the Group.”
Fresh Thinking in Action
‘Fresh Thinking in Action’ was the theme of the annual
Human Resources (HR) Conference when over 200 HR
delegates from Group companies gathered at Hong
Kong Disneyland.
Professor Stewart Black of INSEAD facilitated the
two-day conference, which included perspectives
from special guests, Jardine Matheson Group Deputy
Managing Director Adam Keswick and Melco Crown
Entertainment Co-Chairman and Chief Executive Officer
(CEO) Lawrence Ho. Three CEOs from Group companies
shared how they have brought ‘Fresh Thinking’ into their
businesses, while Melco Crown Entertainment Executive
Vice President and Chief HR Officer Akiko Takahashi
described how Fresh Thinking is helping her company
face the challenges of the downturn in Macau.
JLT Global Talent
Exchange Broadens
Horizons for High
Performers
Jardine Lloyd Thompson (JLT) has launched its 2016
Global Talent Exchange (GTX) initiative, a mobility
programme that broadens the horizons of JLT’s
high performers by giving them the opportunity to
undertake a three month international assignment.
Introduced in 2014 in response to increasingly
challenging insurance markets and the rapid growth of
new centres of capital beyond Europe and the US, the
strategic programme is designed to help JLT deepen its
specialist talent pool globally.
Communicating in the New
Technology Era
Addressing how businesses should use technology to
enhance their operations and get closer to customers
in areas such as Big Data, analytics, social media and
the Internet of Things was the objective of the Group
Corporate Communications Conference, which was
also held at Mandarin Oriental, Taipei with the theme
‘Communicating in the New Technology Era’.
A crisis preparedness workshop took place during the
morning session where participants had to respond to
the scenario of a company’s customer database being
hacked, requiring a communications plan to be quickly
developed to contain the situation.
The afternoon session focused on the application of
new technologies in various Group businesses with
speakers from Astra, Hactl, Pizza Hut and Nielsen
Taiwan. This was followed by a panel discussion on key
issues such as management buy-in, measuring the ROI,
and challenges during implementation.
It is important that we create
a good level of understanding
and co-operation across
the professionals within the
Jardine Matheson Group.
“GTX is a key investment in the professional
development of JLT’s high performers, offering the
opportunity to deepen their specialty skills and
knowledge whilst developing their understanding
of the group, as well as building relationships and
sharing knowledge with colleagues across our
different operations,” explained JLT Group Deputy
Chief Executive Officer Mark Drummond Brady. “This
is a fantastic opportunity for anyone serious about
building a career at JLT.”
This was reiterated by GTX Programme Manager
Christina Alexander, who added, “Global mobility
underpins our commitment to clients – to support them
with globally connected teams who work effectively
across borders, a crucial part of JLT’s distinctive
strategy of being an international specialty broker.
It also helps us deliver our shared commitment
to provide a distinctive working environment for
our colleagues.”
Group General Counsel
Jeremy Parr
Thistle Volume 1 | 2016
33
Developing Talent
Astra Introduces New Human
Resources Guidelines
As a response and a solution to changes in the highly
competitive and dynamic business environment that
currently exists in Indonesia, Astra has introduced new
guidelines in managing human resources.
Astra Human Capital Management Guideline (AHCM)
and New Man Management Astra (MMA) were officially
launched with the theme ‘New Horizon of Astra Human
Capital’ at an event held in Jakarta.
Speaking at the event, Astra Chief of Corporate Human
Capital Development Aloysius Budi Santoso said
that the management of human resources had been
adapted to Astra’s business context and future needs
and the launch of this new phase would ensure that
Astra could grow continuously with strong human
capital, which had the character and motivation to
provide added value. An ensuing panel discussion
examined the implementation of human resources
management in Astra’s business units and how it could
support the realization of the company’s vision.
In endorsing the new guidelines, Astra Director
Paulus Bambang W. emphasized how Astra had always
tried to create a conducive work atmosphere and
build an effective organization for the long term, but
was now having to be more creative in sourcing and
retaining its human capital in the midst of what he
described as ‘a talent war’ and business competition.
While continuing to treat its people in line with the
spirit of its founder, Astra must apply the new AHCM
and MMA consistently with the aim of improving
workplace practices, he concluded.
Insight for China
Management Trainees
and Executives
Two special insight programmes have taken place in
mainland China – one for management trainees and
the other for executives.
Over the course of a week, four China Management
Trainees (CMTs) from the 2015 intake visited
business units in Beijing, Chengdu and Chongqing.
Presentations and guided tours were organized to
enable the CMTs to gain firsthand knowledge of on-site
projects and to meet with colleagues in a variety of
Jardine Matheson Group companies.
Meanwhile, over 140 participants attended the annual
Executive Induction Programme (EIP), which was held
in Beijing and for the first time, also in Chengdu and
Chongqing to reflect the Group’s growing business
interests in the two cities.
The half-day EIP is designed for newly joined
employees or those who have not attended before with
the aim of providing an insight into the core values,
history, and business development of the Group. The
feedback was extremely positive with participants
saying that the sessions gave them a stronger sense
of belonging.
34
A Zung Fu showroom sales manager in
Chengdu addresses the China Management
Trainees on customers’ expectations.
Senior Management
Changes
John Nolan
Linda Chan
Gunawan Geniusahardja
Jardine Matheson Group Head of Human Resources
Ritchie Bent has stepped down from his position after
15 years in the role. Mr Bent had been with the Group
since 1988 and had held several positions in Jardine
Pacific, including that of Director of Human Resources.
He was much respected for his creation of the vigorous
talent development programmes that have done much
to build the management potential of people within
the Group. Mr Bent has been succeeded by John Nolan.
Previously Mr Nolan spent 28 years working in the
consumer goods industry and held various senior
positions in global and operational roles. He has
extensive international experience having lived and
worked in the US, UK, Singapore and Hong Kong.
Meanwhile, Head of Group Audit and Risk Management
Tim Tang has taken up a new role as Finance Director
of Wellcome. He has been succeeded by Linda Chan,
who has joined the Group from Dentsu Aegis Network
where she was Director of Risk & Audit. Ms Chan is a
Chartered Accountant and a member of the Institute of
Internal Auditors.
Suparno Djasmin
Djoko Pranoto
Henry Tanoto
Following the restructuring of Astra’s finance, banking
and insurance business into Astra Finance I & Banking,
and Astra Finance II & Insurance, there have been
several management changes.
Gunawan Geniusahardja, who since 2001 was the sole
Director in Charge (DIC) of Astra Finance Companies,
Banking and Insurance, has been appointed Senior DIC
of Astra Finance I & Banking, while Suparno Djasmin
has taken on the role of DIC of Astra Finance II &
Insurance.
Bambang Widjanarko Santoso
Mr Djasmin previously held the roles of DIC of Astra
Motor II (Toyota) and Astra World, as well as Chief
Executive of Toyota Sales Operation (TSO) and Vice
President Director (VPD) of Toyota Astra Motor (TAM).
At Astra Motor II (Toyota), he has been replaced
by Djoko Pranoto, who is also DIC of Astra Heavy
Equipment, Mining & Energy Value Chain, while Henry
Tanoto has been appointed the VPD of TAM and also
Deputy DIC of Astra Motor II (Toyota) excluding TSO.
Meanwhile, DIC of Astra Infrastructure, Logistic &
Information Technology Bambang Widjanarko Santoso
has also been appointed DIC of Astra World.
Thistle Volume 1 | 2016
35
Enterprising
Matters
PAMA Invests
in Human
Capital
A significant investment in developing its frontline
employees has played a key role in a comprehensive
restructuring programme at Pamapersada Nusantara
(PAMA), which has seen it become one of the leading
coal mining contractors in the world with an estimated
revenue in 2015 of Rp34.38 trillion (US$2.56 billion).
As Indonesia’s leading coal contractor producing over
100 million tonnes and with a 45% market share, PAMA
needed to ensure that it continued to outperform. Over
a period of three years, PAMA focused on boosting the
training and performance of its frontline employees,
initiating a series of programmes ranging from upgrading
operator skills and qualifications to instilling a culture of
discipline, innovation and safety consciousness.
“Our frontline operators are PAMA’s most strategic
asset,” explained PAMA Operational Training & Services
Department Head Priyo Hadi, “and we wished to
enhance their competency through training to support
production capacity.”
New standards of competency and certification were
introduced as well as a re-engineering of PAMA’s
remuneration and reward system to support a more
competitive environment and stimulate motivation.
These reforms proved key drivers of an increase in
operator productivity and a decrease in opportunity loss
through incident.
It was a collaborative effort
with everyone committed to
accelerating the process of
creating a learning,
development and innovation
culture while maintaining our
Growth Sustainability
Performance targets
PAMA Engineering &
Operation Deputy Director
Yusuf Ahmad
Teams from PAMA’s Operations, Human Capital and
Service, and Corporate Information Systems divisions
were all involved in the initiative.
“It was a collaborative effort with everyone committed
to accelerating the process of creating a learning,
development and innovation culture while maintaining
our Growth Sustainability Performance targets,”
said PAMA Engineering & Operation Deputy Director
Yusuf Ahmad.
PAMA’s efforts paid off and by the end of 2014, coal
production volumes had increased and average
productivity improved by 5%. There was also peer
recognition, which included an award from the
Indonesian Professional Certification Authority,
acknowledgement by the Ministry of Manpower of
PAMA’s competency standards, and a Sustainability
Award from Immersive Technologies.
“Our frontline employees now have the highest
competency as well as more opportunity to realize their
potential. Indeed, some of PAMA’s top management
began as operators and serve as inspirational role
models of what is achievable,” concluded Priyo Hadi.
36
Please address your comments
or suggestions regarding
Thistle to the Thistle Editor, c/0
Group Corporate Affairs,
Jardine Matheson Limited,
48/F Jardine House,
Central, Hong Kong
[email protected]
Thistle is published by Jardine
Matheson Limited on behalf of
the Jardine Matheson Group.
www.jardines.com