HarborOne Bank Secures Document Exchange with Biscom Secure

CUSTOMER SUCCESS STORY
The Leader in Secure Enterprise Document Delivery
HarborOne Bank Secures Document Exchange with Biscom Secure
File Transfer
“Protecting the confidentiality of our customer’s information is HarborOne’s highest priority. Biscom Secure File Transfer secures communications with our customers while delivering strong transaction logging that is critical for regulatory
- Wayne Dunn, Chief Technology Officer, HarborOne Bank
compliance and bank audits.”
Overview
OVERVIEW
Company: HarborOne Bank
Industry: Finance
Location: Brockton, Massachusetts
Founded: 1917
Web Site: www.harborone.com
CHALLENGES

Hosted email service could not handle
exchange of large mortgage related files.

Compliance with FDIC and state mandates
to protect transfer of customer personal
information

File transfer tracking did not meet
minimum bank auditing requirements.
SOLUTION

Biscom Secure File Transfer
With $1.9 billion in assets, HarborOne Bank is the largest state-chartered co
-operative bank in New England. The bank serves the financial needs of
consumer and business banking customers through a network of 14 fullservice branches, and a full service mortgage office.
Challenges
Wayne Dunn, Senior Vice President and Chief Technology Officer, was
tasked with improving the process of exchanging confidential information
with the bank’s customers and vendors. Encrypted email was being used for
secure document delivery. However this technology had attachment size
limits and the audit trail did not meet minimum requirements of Gramm
Leach Bliley data privacy mandates and the very stringent Massachusetts
201 CMR 17 regulations designed to protect personally identifiable data.
Solution
After evaluating several secure document exchange products, Wayne Dunn
selected Biscom Secure File Transfer. Biscom’s intuitive, self- service user
interface was quickly embraced by bank staff and was well received by
customers and vendors. An added benefit was the minimum administration
and user support required by the bank’s IT staff. In addition, email size and
storage cost were reduced since large files were now being delivered via
Biscom.
RESULTS

Streamline secure exchange of mortgage
documents with attorneys, vendors and
customers.

Demonstrate data privacy compliance to
bank examiners and internal auditors
The Biscom deployment resulted in several key benefits. Commercial
lending operations, which require secure transfer of large files with clients,
attorneys and vendors, experienced improved document exchange
efficiencies and staff productivity. Biscom’s secure reply feature made it
easy for external parties to initiate file transfers of any size back to the
bank. Biscom’s strong transaction logging facilitated bank examination by
demonstrating the banks’ compliance with data privacy mandates to secure
the exchange of financial and personally identifiable data. And the bank’s
Biscom | 800-477-2472 | [email protected] | 321 Billerica Rd Chelmsford, MA 01824 | www.biscom.com
Customer Success Story
operational staff use Biscom to facilitate and record secure
communication and document exchange with remote
customers.
“The bank’s staff has embraced
Biscom because of its ease of use
and improved collaboration with
customers and vendors”
According to Wayne “Protecting the confidentiality of our
customer’s information is Harbor One’s highest priority. Biscom
Secure File Transfer secures communications with our
customers while delivering strong transaction logging that is
critical for regulatory compliance and bank audits. The bank’s
staff has embraced Biscom because of its ease of use and
improved collaboration with customers and vendors”.
─ Wayne Dunn
Chief Technology Officer
HarborOne Bank
ABOUT BISCOM
Biscom is a world leader in secure enterprise document delivery with solutions including the awardwinning enterprise FAXCOM® Server and FAXCOM Anywhere cloud fax solutions, Biscom Secure File
Transfer, and Verosync, an enterprise-ready file synchronization and sharing solution. Founded in 1986,
Biscom is the industry’s recognized innovation and customer service leader and has provided many of
the world’s largest companies with secure communications solutions.
Learn more at www.biscom.com
or call 1-800-477-2472.
Biscom | 800-477-2472 | [email protected] | 321 Billerica Rd Chelmsford, MA 01824 | www.biscom.com